Communications jobs in clerkenwell, greater london
Join us at the Foundling Museum at a pivotal moment in its story. We are seeking an experienced, conscientious and collaborative Director of Development to lead our fundraising and strategic growth.
With passion, creativity and realism, you will drive philanthropic support, nurture key relationships and be a key contributor to shaping the Museum’s future as we build on its unique heritage and national profile.
You will bring proven leadership, deep understanding of cultural fundraising and the ability to inspire colleagues, supporters and stakeholders to achieve income targets. This is a rare opportunity to make a dynamic impact on a museum with history, relevance and ambition.
Role Overview
The Director of Development at the Foundling Museum will lead the Museum’s fundraising strategy, driving income generation to support its mission and programmes. This senior leadership role oversees all aspects of fundraising, including corporate sponsorship, individual giving, trusts and foundations, membership schemes, philanthropic campaigns and communications.
The Director of Development works closely with the Museum's Director (CEO & Artistic Director), Trustees and key stakeholders to cultivate relationships with high-value donors, build strategic partnerships and secure sustainable financial support. As part of the Senior Management Team, this new role will work in collaboration with the Director of Finance (PT) and Director of Commercial and Operations (FT).
Reporting directly to the Museum Director, the role involves managing a small development team (2FTE) and communications team, setting ambitious targets and achieving actual income goals, ensuring alignment with the Museum’s values and strategic priorities.
The Director of Development will play a critical role in shaping the Museum’s long-term financial resilience, leveraging the Museum’s reputation and impact to inspire and engage supporters from diverse sectors.
Key duties
Strategic Leadership
- Develop and implement a comprehensive fundraising, membership and partnership strategy to support the Museum’s short and long-term goals
- Work closely with senior leadership and the Board to align fundraising priorities with the Museum’s mission and strategic objectives
- Fundraising
- Lead efforts to secure major gifts and corporate sponsorships, with a particular focus on individuals, trust and foundations, and corporates
- Oversee the development of compelling proposals, pitches, and presentations to corporate and individual supporters, including negotiation of corporate and philanthropic agreements
- Work with trusts, foundations, and statutory funding bodies to secure grants that support the Museum’s exhibitions, programmes and capital projects, ensuring timely and accurate reporting on all grant-funded activities
- Ensure that proper due diligence around potential donors is conducted in line with the organisation’s policies and compliant with the Fundraising Code of Practice of the Fundraising Regulator and other national bodies with which the Museum is registered
- Donor and Partnership Development
- Identify, cultivate and secure new high-value donors of all types, including individuals, corporate partners, trusts and foundations and statutory funders
- Develop strong professional relationships with the Museum’s existing donors in a warm and personal atmosphere and in alignment with the Museum’s values
- Strengthen existing relationships with key stakeholders, including internal colleagues and board and committee members, to harness their relationships and foster a culture of philanthropy and understanding of fundraising across the organisation
- With the Director of Commercial and Operations, plan and deliver all major Museum events for key stakeholders
- Lead the team to cultivate the membership base of the Museum
- Leadership & Team Management
- Manage the fundraising team, providing guidance and support to ensure success in meeting income targets
- Manage the communications team to oversee the brand, marketing, media communications and related budgets
- Oversee digital communications, including website and social media, to increase income generation, philanthropy and partnerships
- Foster a collaborative and results-driven culture within the team, and with SMT across the staff
- Financial & Administrative Oversight
- Monitor and evaluate the effectiveness of fundraising activities, ensuring that targets are met and that funds are raised in line with the Museum's mission
- Oversee the fundraising budget and ensure efficient use of resources
- Liaise with the Director of Finance to ensure fundraising revenues are accurately tracked and accounted for
- Ensure complete, accurate and timely processes are conducted around all fundraising activity, including gift administration and acknowledgement, Gift Aid, GDPR compliance, etc.
- Provide regular reports to the Museum Director and Board of Trustees on the Museum’s progress on key projects and targets as articulated in the Museum’s strategic plan
- Public Relations & Advocacy
- Serve as a key ambassador for the Museum, deputising for the Director where appropriate regarding income generation, enhancing its public profile and strengthening its reputation in the philanthropic and corporate sectors
- Represent the Foundling Museum at events, donor meetings and public forums
- Keep up to date on best practice in cultural fundraising and charity sector fundraising and communications, and bring this knowledge back for institutional benefit
Person Specification
Experience (required)
- Proven leadership, ideally at least 5 years, in a similar role where philanthropic and grant income is central to the success of the organisation
- Extensive experience of shaping and implementing fundraising strategies that have delivered a step change increase in actual income
- A substantial fundraising track record in securing income from diverse constituencies and across funding types, including personal experience in securing major gifts and managing teams to do the same
- A demonstrable history of innovation and entrepreneurial approaches to identifying income generation opportunities and pushing organisations forward to increase income
- Proven experience of nurturing long and short-term funding opportunities and being the key point of contact for both
- Significant team leadership experience of creating, leading, inspiring and motivating a high performing team and collaborating with a wide range of colleagues and stakeholders
- Strong performance management skills with a proven ability to develop, articulate and champion funding opportunities and gain buy-in among staff and key stakeholders, including board and committee members
- In-depth understanding of relevant UK charity and tax legislation, due diligence processes and policies relating to fundraising
Experience (desirable)
- Extensive experience of fundraising in arts and / or heritage, preferably in the UK
- Knowledge of effective fundraising in Europe and the US, including tax-effective giving
- Thorough understanding of Data Protection legislation as it relates to fundraising, marketing and communications
- Experience of effective endowment and legacy fundraising strategies
- Personal characteristics and skills (required)
- Ability to lead, motivate and inspire a fundraising and communications team
- Excellent written and oral communication skills
- Highly developed negotiation, influencing and persuasion skills
- A natural networker who builds confidence and trust and can represent the Foundling Museum at the highest levels and garner respect within peer networks
- Project management skills and ability to remove any organisational roadblocks that exist in relation to development
- Resilient, diplomatic and resourceful in solving problems
- Ability to prioritise and focus on the areas of greatest impact
- Commitment to the highest professional and ethical standards
- Strongly numerate with the ability to be entrepreneurial and take measured risks
- Alignment to the Foundling Museum’s values, communicating clearly, transparently and consistently; having accountability and working as part of a collaborative team towards a common purpose
- Enthusiasm and passion for the mission of the Foundling Museum and for the importance of increasing engagement with and access to the arts
Conditions of Work and Benefits
- £65,000-70,000 full-time salary, depending on experience. We are open to 0.8 FTE at a pro-rata salary.
- Probation period of 6 months, and notice period of 3 months (1 month during probation)
- This job will be based onsite at the Foundling Museum. For all our employees, there are opportunities for partial hybrid working if desired; we have an agreed minimum of 60% of working hours that must be onsite at the Museum.
- Normal working hours are 9.30am to 5.30pm. This role requires some flexibility, including some mornings, evenings and weekends.
- 25 days annual leave per year (pro rata) + bank holidays (pro rata) + Birthday leave (one day)
- You will be eligible to join a group contributory pension scheme (3 months after your start date)
- Free access to our fully-funded Employee Assistance Programme for wellbeing – WISDOM
- Training support from our online learning platform
- Discount from the Foundling Museum Shop and local partner businesses
- Free or reduced-price access to partner museums
- Access to season ticket, rental deposit and cycle to work scheme loans (3 months from your start date)
- Please also note that this job description will not form part of your contract or your terms and conditions of employment. Duties and requirements of the role may vary from time to time in accordance with the needs of Foundling Museum, its strategy and the directions from the Museum Director.
Application timetable
- Closing date for applications: 12 noon on Monday 20th October 2025
- First interview date: Tuesday 4th and Wednesday 5th November 2025
- Second interview date for shortlisted candidates: Monday 10th November 2025
How to apply
To apply please follow the link to our application portal where you will be asked to upload a completed copy of our standard application form you may also attach your CV if you wish. Please note that the job is being advertsised via CharityJob until the 10th October and after this date you will need to go directly to our website to apply where you will have until the 20th October to submit your application.
PLEASE NOTE: On the application portal, where it requests a CV, please ensure to upload your completed Application Form (required), your CV (optional) the Equal Opportunities Form (optional).
Please get in touch with us if you have any access requirements or queries related to the application process details of how to do this are in the Job description.
If you wish to book a time to have a short informal conversation (phone or video) prior to application with the Museum Director her contact details are in the job description.
Please also note that any offer of employment will be subject to receipt of satisfactory references and proof of right to work in the UK and also may be subject to a DBS (Disclosure and Barring Service) check.
The Foundling Museum is the only cultural institution in the UK to celebrate the lives of care-experienced people, and those who care for them.

The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Sponsor Group Relationship Manager
Location: Remote (UK-based)
Contract: Part-time, 2.5 days per week
Salary: £25k per annum pro rata
About Us
Gulab Sorkh Foundation (GSF) is an independent charity supporting former members of the Afghan security forces and their families, who have come to the UK under the Government’s Afghan Relocation and Assistance Policy (ARAP). Our mission is to help these individuals rebuild their lives, access support, and integrate fully into British society.
We have recently been awarded new funding under the Communities for Afghans (CfA) Phase 2 programme. This funding allows us to expand our work supporting Afghan families through Sponsor Groups, which is why we are growing our team to ensure we can provide high-quality support to all participants.
About the Role
You will be the driving force behind the recruitment, onboarding, and ongoing engagement of Sponsor Groups. Success in this role depends on your ability to inspire, motivate and sustain long-term commitment from these groups, ensuring they are confident, supported, and fully equipped to welcome Afghan households.
You will contribute to developing innovative strategues to attract new Sponsor Groups, maintain strong engagement, and address challenges proactively, ensuring a high-performing network across the UK.
This is a busy and varied role, combining community engagement with strategic partnership. You will play a key role in shaping GSF’s growing national programme, ensuring our families receive the care and opportunities they need to thrive in the UK. We are looking for someone who is proactive and highly organised, with a genuine passion for supporting refugee communities.
How to Apply
Please upload a CV and cover letter by the closing date. In your cover letter, you must explain how you meet every one of the essential criteria in the person specification. Applications that do not address the essential criteria may not be considered.
Gulab Sorkh Foundation (GSF) supports a diverse range of beneficiaries within the Afghan armed forces community. We know that diversity within our team strengthens our work, and we are proud to be an equal opportunities employer. We welcome applications from all backgrounds, perspectives, and experiences, especially those with lived experience of immigration.
Research shows that some people do not apply unless they meet 100% of the criteria. If this is you, please consider applying anyway; your skills and perspective could be exactly what we need.
A Disclosure and Barring Service (DBS) check will be required for successful candidates. We cannot sponsor visas, so all applicants must have the right to work in the UK.
We may close the vacancy early if we receive enough strong applications.
The client requests no contact from agencies or media sales.
Do you want to improve the lives of people with disabilities and vulnerable people?
Humanity & Inclusion UK is looking for an ambitious senior fundraiser, with a track record of securing five- and six-figure major gifts, to join our UK Major Giving team and significantly increase our income from high-net-worth individuals, in order to support the people we serve.
You will have the opportunity to work in an international environment, create an impact in a crucial area of fundraising for our organisation’s future, and contribute to our life-changing work supporting people with disabilities and other vulnerable groups worldwide.
If you are a skilled relationship-builder with a track record of raising significant major gifts from high-net-worth individuals and a strategic mindset, we’d love you to join our small, friendly team.
Background Information and Purpose of Post
As part of our ambitious plans to significantly increase private fundraising, we are looking for a new strategic direction in securing relationships with and income from high-net-worth individuals.
The Philanthropy Specialist at Humanity & Inclusion UK is a new senior fundraising position with responsibility for planning, identifying, cultivating, and managing major donor relationships to secure significant funding, in line with the new global Major Giving Strategy 2026 - 2030.
The purpose of the post is to:
· Develop and deliver HI UK’s strategy for high-net-worth individuals.
· Lead on the new Capital Campaign, 2026-2030, for HI UK.
· Work closely with high-net-worth individuals, family offices, and family foundations to develop high-value philanthropic partnerships and ensure sustained, long-term support.
· Secure five- and six-figure major gifts from a diverse and sustainable base of major donors.
· Develop your own prospect pipeline and provide excellent cultivation of your prospects to produce committed, long-term donors.
· Manage existing partnerships and donors to a high standard.
· Report to and collaborate with the Global Specialist in Major Giving (based in the UK) on the delivery and implementation of your own ambitious philanthropy strategy for HI UK, in line with UK and Federation priorities.
Main Duties and Responsibilities
Strategic Partnerships
You will have responsibility for developing a new strategy for high-net-worth individual support and you will lead the delivery of this strategy to secure high-value philanthropic partnerships under the responsibility of the Global Specialist in Major Giving.
Capital Campaign
Our new Capital Campaign will be an invaluable tool for you in developing funding from high-net-worth individuals in the UK. You will lead on its launch and recruit a Campaign Committee, stewarding them to deliver results.
Relationship Management
You will lead on the development and stewardship of long-term relationships with high-net-worth individuals, family offices, and family foundations.
Income Growth
You will drive the growth of an existing pipeline of high-net-worth individuals and develop this pipeline with new supporters from our individual giving stream and philanthropists who are new to HI, to secure significant gifts.
Collaboration
You will work closely with HI's Global Specialist in Major Giving, HI UK Trustees, our Federal Major Giving team, and international colleagues, to develop compelling proposals and provide timely impact reporting.
Stewardship
You will ensure exceptional donor stewardship and provide a high-quality experience for supporters at every stage of engagement.
Cultivation events
You will initiate and run high quality cultivation events for your donors and prospects, to form part of their stewardship journey.
Data Management
You will accurately manage donor records, communications, and reporting through our CRM.
Other duties
· Maintain a positive and collaborative working relationship with HI UK colleagues, the Federal fundraising and communication teams, and Major Giving counterparts in other HI national associations in Europe and North America.
· Ensure compliance with fundraising regulations and high standards.
· Keep up-to-date and adhere to any changes in legislation, regulatory procedures, innovation, best practice and industry standards in relation to private fundraising.
· Any other activities commensurate with the level of the post, as may be required by the Global Specialist in Major Giving.
Equal Opportunities Policy
HI UK is committed to diversity and inclusion. We recognise that discrimination shapes the opportunities that many people have in society and that people have different needs in order to realise their full potential.
Addressing this requires organisations to be proactive in creating environments that encourage the inclusion and development of all. Though we still have a long way to go, inclusion is central to our identity at HI UK and we are strongly committed to the continuous work that it requires.
We are particularly interested in hearing from candidates with disabilities and/or from Black and minority ethnic backgrounds, to help make us more representative. If you have a disability and meet the minimum requirements for the role, we will guarantee you an interview.
Our vision is a world of solidarity and inclusion, enriched by our differences, where everyone can live in dignity.




The client requests no contact from agencies or media sales.
We are recruiting a Project Coordinator - Strategic Implementation within the Education and Workforce team at the Institute of Physics.
This position will support the Education and Workforce team in its mission to build a thriving, diverse physics teaching community and will see you working across multiple projects to help ensure that all people, no matter their background or where they live, have access to world-class physics education and training.
What is it like working at the IOP?
The IOP is a friendly and ambitious organisation. Inclusion and diversity are central to our work and we have a ‘work anywhere’ policy to make working at the IOP as flexible as possible. Looking after our colleagues and supporting them in life and work is our priority, ensuring they can live their best lives, with competitive salaries, professional development opportunities and generous benefits.
The Role
What will I be doing?
Working for our Strategic Implementation Manager the focus will be on supporting our affiliated schools and the broader physics teaching community. These priorities could change as our work programme evolves. Initial key responsibilities of the role include:
- Providing project support and coordination for projects across the department working in tandem with the Strategic Implementation Manager.
- Contact and communications administration for our Professional Community of Teaching, including through Salesforce.
- Managing relationships with affiliated schools and supporting plans for growth.
Projects you work on may include:
- Coordinating events for teachers and other key groups. This will involve managing event bookings, liaising with event venues and event contributors, following budgets, liaising with colleagues for promotion and evaluating impact.
- Sending out regular newsletters to teachers. Working with the Managers this will require maintenance of mailing lists and the distribution of electronic newsletters.
- Collating data from our communities, including from surveys and forum discussions.
- Supporting the coordination of the IOP Teacher Awards scheme.
Who will I work with?
You will be line managed by the Strategic Implementation Manager and support the Manager Education Community in the delivery of their projects.
Ideally, we hope you’ll apply if your skills include:
Essential Criteria
- Communication – ability to express information clearly and effectively in written and oral form, Strong customer care skills, writing and editing engaging copy, web pages, social media
- Organisational and planning – ability to work with minimum supervision, prioritise workload, high attention to detail, handle multiple tasks ability to work under pressure and to deadlines
- Team player – the ability to work co-operatively with others to achieve common goals
Nice to have
- Event management experience
- Website maintenance experience
- Experience using customer relationship management software, such as Salesforce.
Application
Alongside your CV, please ensure you include a cover letter stating how you meet the person specification.
The Institute of Physics is an open and inclusive organisation that welcomes and celebrates diversity. We know that not every candidate fits into a neat little box, and that's okay!
So, even if your experience looks a little different from what we’ve identified but you believe you’d bring passion, creativity, and a willingness to learn, we’d love to learn more about you!
How will I be working?
The Institute of Physics is an inclusive employer and our people are at the heart of our approach to delivery. Following the impact of COVID-19, we have developed a new, innovative and exciting trust-based model of flexible working called How We Work. This empowers our staff to choose both individually and as a team how, when and where they work to deliver the goals of the organisation, acknowledging that there will be occasions where in-person meetings, collaborations and events will help generate greater impact. The How We Work initiative is based on the principles of collaboration, trust, flexibility and agility. You will be allocated a ‘base’ office which can also be a chosen place of work.
To apply for this role please click the link below, best of luck with your application!
We recognise personal unique characteristics, should you require any reasonable adjustments to support you in your application and/or throughout the recruitment process please do not hesitate to reach out to us for support.
The Institute of Physics is an open and inclusive organisation that welcomes and celebrates diversity.
We strive to make physics accessible to people from all backgrounds.



The client requests no contact from agencies or media sales.
Camp Jojo is currently in transition. Over the first 8 years it has worked from one established site in Mersea, Essex; but we are now opening a second site (Nag’s Head Farm) near Appleby in Cumbria. The role of Volunteer Manager (Nags Head Farm) is to provide the management and administration of the key Volunteer sector of Camp Jojo, and to offer administrative support and feedback to members of the Camp Jojo Board in this regard.
The Volunteer Manager will be responsible for successful initial contact, recruitment, communication with and administration of volunteer for the Nag’s Head Farm camps, through to their successful placement at camp. They will also work closely with the Operations Manager: Families and Site Ops. (Nags Head Farm). They will be guided in their role with the existing managers at Ivy Farm, Mersea, Essex.
The primary task of the Volunteer Manager (Nag’s Head Farm) will be to oversee the whole process of Volunteer applications to camps at Nag’s Head Farm, and to maintain and develop databases in support of this. They will be the contact point for information and support throughout the Nag’s Head Farm volunteers’ pathway with Camp Jojo. In addition, they will attend and minute meetings which concern volunteer management, etc.
They may need to work flexibly; the demands will be seasonal, with many more hours needed through spring and summer than autumn and winter. They will also need to be present for the first day of the camps during the summer, which are mostly during the school holidays. The Volunteer Manager (Nag’s Head Farm) will have a varied and sometimes high-paced job environment. As such, they will need to handle multiple tasks, manage their own time well, and interact professionally
Please use your cover letter to provide as much evidence as possible to show how your skills, abilities,
knowledge and experience meet the job description. Please provide examples which are relevant to this
role.
Please note, while we appreciate the value of AI tools, we strongly prefer that applicants prepare their
supporting statements with minimal use of AI. This helps us to better understand your authentic voice,
skills and motivation for this role. Thank you.
Deadline for applications - 31st October 2025
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Our Mission
Resurgo’s mission is to inspire and equip organisations to bring about ambitious and sustainable social change. We use our expertise in coaching and impact management to equip and empower businesses, churches, and individuals.
About the Team
The Philanthropy team is a close-knit team of seven who work with High Net-Worth individuals, Trusts and Foundations, and Individual donors, raising over 60% of Resurgo’s income (currently around £2.2million). They each play a key role in building and stewarding partnerships to secure income that will sustain the Spear Programme. They work individually as well as collaboratively, to ambitiously reach their target and have fun whilst doing it!
Who You Are
Do you have a flair for crafting compelling narratives that inspire action and unlock vital funding? Join our successful and vibrant Philanthropy team and play your part in enabling sustainable and ambitious growth.
This is an exciting opportunity to take our Trust programme to the next level. You will lead on further developing this key income stream, building relationships with existing funders and identifying and pursuing new funding opportunities.
If you are a relational person with excellent communication skills, are driven and looking for a role where you can really make a difference in the lives of young people, you could be the right person for this role.
The important stuff
Salary: from £40,000
Contract: Full-Time or Part-Time considered, Permanent
Monday - Friday, 9.30am - 5.30pm with occasional evening work for events such as our Spear Celebrations
Location: Hammersmith, London
Closing date: Tuesday 28th October (We interview on a rolling basis and might close the application early if we find the right candidate)
Interviews: First interviews will be held online on Wednesday 5th November. Final in-person interviews will be held on Wednesday 12th November
Application pack: Have a look at our application pack for more information about the role and Resurgo
Benefits
- 28 days annual leave (including Christmas Gift Days) plus bank holidays
- Excellent benefits including Health Insurance, access to Cycle to Work scheme, and enhanced parental leave, dependants leave, and sick leave policies with income protection
- Excellent personal development and training opportunities, including our iLM-accredited 5-day Coaching for Leadership programme (worth £3,000)
- Regular staff prayer meetings, conferences and retreats (one residential)
Person Specification
- A practising Christian who is passionate about personally representing the Christian values of Resurgo and committed to Resurgo’s mission to inspire and equip organisations to bring about ambitious and sustainable social change.
- Excellent relationship building and proposal writing skills. Experience in Trust fundraising or an equivalent field is desirable but not essential.
- Excellent people skills, able to relate well to colleagues of all seniority levels as well as external stakeholders.
- Well organised and efficient; calm under pressure; able to juggle competing deadlines and priorities, splitting time across multiple projects.
- Confident with numbers and interpreting project budgets. Some knowledge of Trust fundraising is desirable.
- A desire to grow and develop, able to receive and give feedback confidently as well as share their ideas with the team.
Key Responsibilities
Relationship Management
- Provide tailored, high-quality stewardship to a range of large and medium-sized Trusts & Foundations.
- Identify and pursue new funding opportunities and build relationships with new Trusts and Foundations to further grow this income stream.
- Prioritise research to constantly develop future pipeline.
- Work with Head of Philanthropy and other senior stakeholders in engaging potential funders and managing strategic Trusts partners.
Write applications and reports
- Develop compelling funding applications for Trusts and occasionally statutory funders, articulating Resurgo's vision and strategy to persuasively engage new donors with a focus on raising five and six-figure grants.
- Stay ahead of sector trends, media, and political context to market Resurgo's interventions in a compelling way.
- Develop general communications on the work of Resurgo to inspire and update our Trust audience.
- Produce reports and updates on the impact of our work for funders in a timely manner.
Data Management and Monitoring
- Update our internal database (Salesforce) with all donor interactions, donations and other details in a timely and efficient manner and with strong attention to detail, and analyse data to give insights' and drive future activity.
- Manage the Trusts & Foundations pipeline and report on income and other KPIs, and ensure Trusts & Foundations team meets monthly targets and deadlines.
Line Management
- Actively manage and develop the Trusts & Foundations Executive to help them grow personally and in their role.
Please feel free to let us know if you may require any reasonable adjustments to participate fully in our recruitment process.
With young people, with organisations, for society.




The client requests no contact from agencies or media sales.
Sutton Trust Online (STO) has grown into a key strand of the Trust’s programme strategy, serving thousands of students each year through content, events, and interactive learning. The Digital Programmes Officer is a vital operational role that ensures the platform’s day-to-day activities run smoothly. The post holder will provide logistical, technical, and communications support across the STO programme, becoming a first point of contact for student queries and responsible for maintaining clean and accurate engagement data.
This role offers the opportunity to work at the intersection of education and technology. It is well suited to someone with strong organisational skills, confidence working with digital tools, and an interest in systems, communications, and platform delivery. The post also plays a central role in supporting the Trust’s evaluation work by contributing to data processes and insight generation.
Sutton Trust Online (STO) has grown into a core part of the Trust’s digital access strategy, supporting thousands of students annually through digital events and engaging content. This role is a key part of the team ensuring the platform runs smoothly and meets student needs. The Digital Programmes Officer will lead on platform logistics, technical support, and student communications, becoming a first point of contact for students and a steward of accurate data and high-quality content.
It is ideal for someone looking to build experience at the intersection of education, technology and programme delivery, with opportunities to develop skills in CRM systems, online learning environments, and digital communications.
Main duties
Systems and Data
- Ensure data is clean, up-to-date and compliant with internal data architecture and GDPR standards
- Use Salesforce and associated dashboards to manage student data, track engagement and support targeting
- Support evaluation and contribute to analysis of student feedback and engagement data
- Test new features and functionalities
- Support with the utilisation of student feedback to inform platform improvements
- Maintain the STO platform's functionality, coordinating with external tech partners on technical issues
Content and Communications
- Liaise with the Digital Programmes Content and Events Manager to implement content updates, new features and improvements to the student experience
- Monitor and edit content for tone, accessibility, accuracy and relevance
- Be the first point of contact for student queries via the STO helpdesk inbox, providing timely and supportive responses
- Maintain and update the STO knowledge centre and help articles
- Schedule and support delivery of newsletters, email reminders, and event campaigns
Delivery Support
- Support with delivery of STO live events, including logistical and technical support
- Collaborate with partners on webinar delivery and student follow-up
- Support onboarding of students and ensure smooth user journeys across the platform
- Other duties as necessary from time to time
Person Specification
We welcome applications from individuals who have experience in:
- Using digital platforms and systems (e.g. CRMs, CMS, comms tools)
- Detail-oriented, comfortable working with a variety of data-sets and writing clear, engaging content
- Proactive team player with strong communication skills
- Working within or an understanding of the not for profit sector;
- Excellent verbal and written communication and strong analytical skills
- High degree of initiative and the ability to take responsibility for a wide range of projects involve events, data, systems and content.
- Personable, flexible and discreet; able to fit in to a small team
- Experience in digital, education or youth-facing roles is desirable
We are also looking for an individual who:
- Is sympathetic to the aims of the Trust and its mission to address educational disadvantage;
- Has knowledge and experience of the higher education and/or education sectors;
- Has excellent attention to detail;
- Has first-class interpersonal skills - a natural ambassador able to represent the Sutton Trust in a range of settings;
- Is eligible to work in the UK (see here for information about right to work)
Terms of Appointment
-
- Contract: Full-time, Permanent
- Salary: £32,000-£35,000
- Working location: Minimum of 2 office days per week
- Office location: The Sutton Trust, 9th Floor, Millbank Tower, 21-24 Millbank, London, SW1P 4QP. Our home working policy gives staff the option to work from home for up to 60% of the time, with approval from their line manager.
- Hours: The standard working hours are 9am to 5pm, Monday to Friday and may also be required to attend events / meetings outside of their normal working hours during weekday evenings and occasionally at weekends
- DBS check may be required
Interviews
Applications should reach us by 5pm, Wednesday 15th October, with first round interviews held over Zoom on 28th October, and second round interviews held at our London offices on 6th November.
Safeguarding statement
The Sutton Trust believes that a child, young person or vulnerable adult should never experience abuse of any kind. We all have a responsibility to promote the welfare of all children and young people and to keep them safe. Therefore all posts undergo a safer recruitment process, including but not limited to, disclosure of criminal records where necessary and eligibility to work in the UK. We have procedures in place to promote safeguarding and a safe culture at the Trust.
Contextual recruitment
The Trust is committed to ensuring equality of opportunity and that all applicants receive equal consideration for employment. We strongly encourage individuals from all backgrounds, including those underrepresented at present at the Trust, to apply for this role. As such we particularly welcome applications from people with disabilities, Black, Asian or Minority Ethnic backgrounds, LGBTQ+ and from different socio-economic and educational backgrounds. We are committed to being an inclusive and welcoming place to work and know that greater diversity will lead to even greater results for the young people we support.
We are committed to providing reasonable adjustments for disabled candidates throughout our recruitment process and during employment.
We also operate contextual recruitment at the Sutton Trust. Our application process gives you the option to include information about your background, such as whether you were eligible for free school meals, whether your parents went to university, or whether you attended a state school. For more examples and information on contextual recruitment, please see our website.
The Talent Set are thrilled to be working with this wonderful International charity to recruit a brand new Senior Content Manager. This inspiring organisation works globally to transform the lives of the vulnerable.
The role is a mix of strategic thinking and creative storytelling to enhance the charities global fundraising, programmatic, advocacy, and organisational objectives.
What's on offer:
Permanent (full time only)
£45-£50k
Hybrid - London (2 days in/ week)
Role:
- Play a key role in telling the organisations' story globally, shaping compelling messages that inspire action and connect diverse audiences.
- Amplify the mission to transform lives through strategic, creative, and impactful storytelling.
- Support global fundraising, programmatic, advocacy, and organisational goals by combining strategic thinking with high-quality content creation.
- Collaborate closely with colleagues and key stakeholders across the organisation to deliver engaging, audience-focused content.
Content responsibilities include:
- Producing a wide range of materials such as:
- Articles and blog posts
- Two-pagers on projects or country programmes
- Organisational annual reports
- Website case studies
- Event speeches and talking points
- Senior staff quotes and messaging
- Content for publications and supporter impact emails
Additional responsibilities:
- Identify storytelling and content opportunities in collaboration with country programme teams and sector partners.
- Conduct sensitive interviews
- Lead the production and global dissemination of communications content across platforms.
- Maintain editorial oversight of all written outputs, ensuring alignment with values, tone, and brand.
- Provide editorial guidance and support on major communications and production projects to ensure consistency, clarity, and impact.
About you:
- Strong editorial judgment with expertise in writing, editing, proofreading, and creating content across multiple channel
- Ability to write for different audiences
- Meticulous attention to detail, with the ability to guide internal and external stakeholders on editorial best practices
- Proven ability to lead and manage multiple complex projects concurrently while meeting tight deadlines in high-pressure environments
- Extensive experience and strong strategic insight in planning, producing, and commissioning content
- You will come from a charity background
How to Apply
To apply, please submit your CV demonstrating your suitability for this role by clicking the 'apply now' button (please do not apply via email). We aim to get back to all successful candidates within 48 working hours.
Commitment to Diversity
The Talent Set are committed to diverse and inclusive recruitment practices, ensuring equal opportunities for all applicants regardless of race, sexual orientation, disability, age, or gender. We actively encourage applications from a wide range of backgrounds and are always happy to make reasonable adjustments to ensure a fair recruitment process.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
The Global Events Manager will be responsible for delivering high quality events to support IAPB's goals. They will assist with leadership of events that enhance knowledge of eye health amongst IAPB membership & stakeholders.
About Us:
The International Agency for the Prevention of Blindness (IAPB) is the overarching alliance for the global eye health sector dedicated to eliminating the global vision crisis. A global network spread across 100+ countries, of the most brilliant and committed non-profits, philanthropists, public and private organisations.
There are 1.1 billion people living with sight loss because they don't have access to eye care services. We are making the case loudly and repeatedly that access to eye health services are vital to everything, for everyone.
IAPB, on behalf of its network, holds trusted relationships with the United Nations and the World Health Organization. No one else is operating under this same model with the same reach. We are a growing and successful international organisation registered as a charity in the UK with a dedicated staff team located around the world.
We are seeking someone to be a part of our journey and help us achieve our goals. We are a small charity with a supportive can-do attitude. We are informal but professional and work flexibly. This role offers a real opportunity for someone to contribute our development and progress towards our goals.
Outline of Role
As a key member of the IAPB Communications, Campaigns & Events team, this role is responsible for delivering high quality events to support the key strategic goals of the organisation. Assisting with leadership of events at IAPB that enhance knowledge of eye health and allied development amongst IAPB membership and other stakeholders.
Working with the Director of Communications, Campaigns and Events to support the organisation’s events goals, manage events that promote IAPB and lead events related to other IAPB functions (e.g. membership, knowledge, advocacy etc.).
Supporting the Director of Communications, Campaigns and Events to lead the organisation’s yearly internal and external events calendar. As a key element of this, this role will lead a yearly first-class large scale global event that takes place in person and online, project managing and pulling together all elements of such an event. The role will also support organisation-wide events, including around IAPBs work at the United Nations through the UN Friends of Vision Group, Capability Development workshops, Membership meetings and regional events, as well as around World Sight Day, internal events (such as organising in-person Board meetings) whilst always ensuring IAPBs events are creative.
For full details, please see the attached job description.
IAPB is the premier eye health body which brings together a unique network of members and membership bodies from across the world.
The client requests no contact from agencies or media sales.
Job Title: Associate Director of Brand, Music and Entertainment
Location: Home-based (with frequent travel) or Hybrid (with 1 day per week in the London Office)
Hours: 35 hour per week
Contract type:Permanent
Salary:£64,904 per annum (home-based) - £70,716 per annum (hybrid)
What we do: We help young people through cancer
How we work: We’re Determined, United, Spirited and Kind
What we’re looking for:
If you’re looking for the ultimate opportunity to shape and work for a powerful brand with an emotive cause, alongside some of the most talented people in marketing, communications, music and entertainment – this is the role to consider. You’ll collaborate with some of the biggest names and brightest talent in the music and entertainment industry, creating unforgettable moments that raise vital funds for young people with cancer.
With an audience and impact focus, you’ll develop young people’s their stories in ways that inspire action and secure the support they need today, tomorrow, and long into the future. You’ll hold overall accountability for the delivery of all areas of Brand, Marketing, Communications, Creative, and Music & Entertainment.
That includes:
- A Marketing team, covering brand and paid digital marketing
- A Creative team of designers, writers and filmmakers
- A Communications team, including media, PR and social media
- Our Music & Entertainment team, responsible for celebrity engagement, events, our iconic Royal Albert Hall week, and merchandise
We’re looking for an exceptional leader who can work alongside their Associate Director colleagues to drive the charity forwards, and to engage, coach and inspire our talented Heads of Department and their wider teams. This is an exciting moment as we embark on new strategies across brand, audience, and music and entertainment. You’ll play a pivotal role in finalising and embedding these plans and galvanising the team to deliver even greater impact for the young people we exist to serve.
We anticipate a high level of interest for this role, so we encourage candidates to demonstrate their effective communication with concise and evidence-based examples of their suitability when completing the application. In return, we keep you updated and informed as the recruitment progresses and deliver a positive and two-way experience.
What we offer:
- Leave: 25 days of annual leave, which increases with service, in addition to bank holidays and a 3 or 4 day closure over the Christmas period. We also have finish early Fridays in August and quarterly rest days to step away from day-to-day work and refocus.
- Flexible bank holidays: the option to swap five UK public holidays (except 25th, 26th December, and 1st January or any substitute bank holidays for these dates) for other dates off.
- Paid Carer and Compassionate Leave: paid time off to care for family members or dependants.
- Paid Parental Leave: enhanced pay for parental leave such as maternity leave, paternity leave or adoption leave.
- Paid Volunteering Leave: support your community by taking paid leave for volunteering activities.
- Health Cashback Plan: access a health cashback plan to cover medical expenses.
- Life assurance and Income Protection: financial support if you’re unable to work due to illness or injury.
- Discount scheme: access exclusive savings at various high street retailers and gyms.
- Flexible Working: we care about your wellbeing and encourage flexible work arrangements to promote work-life balance.
How to apply:
You’ll need to register on our portal, complete a short application form and answer questions about your skills and experience in relation to the role.
Key dates:
Applications by 9th October. Psychometric testing stage: 14th – 17th October. Interviews on 23rd or 28th October.
Our commitment to inclusion and accessibility:
At Teenage Cancer Trust one of our key focuses is around equity and making sure our services are accessible and inclusive to all young people with cancer, with no-one left behind. We have the same goal for people working with us. Teenage Cancer Trust is committed to recognising and valuing individual differences and the contributions of all people.
Should you require any assistance or adjustments to support your application or interview process, such as additional time for tasks, meeting the panellists beforehand, information in another format or a different interview format (online/offline/in person), please don’t hesitate to get in touch with the HR Team.
We are a Disability Confident employer which means we have committed to offering interviews to disabled candidates who meet the essential criteria for the role listed under the 'What you'll bring to the team' section of the job description. If you would like to opt into this scheme, please tick ‘yes’ on the application form.
Please note in recruitment campaigns with a high volume of candidates opting into the scheme, interview offers will be made only to those who best meet the essential criteria and provide the strongest responses to the shortlisting questions.
Privacy and Safeguarding:
At Teenage Cancer Trust we take our commitment to safeguarding seriously and work to protect and promote the rights of the young people who we support. Our safeguarding responsibilities extend to the children and adults who work to support the charity, who we also have a duty of care to protect. Safeguarding is at the forefront of each activity we carry out. In line with our approach, this role is subject to a DBS check (Disclosure and Barring Service).
For information on how we collect, store and process personal data please get in touch with the HR Team.
We’re here to give every young person facing cancer the best care and support.





The client requests no contact from agencies or media sales.
The Kids Network is looking for a volunteer recruitment officer to support the recruitment and onboarding of volunteers so that they can become mentors on our programme.
ABOUT THE ROLE
This role supports our work to run our programme by ensuring that we recruit and onboard enough volunteers to become our wonderful mentors.
As our Volunteer Recruitment Officer, you will be the first point of contact for people volunteering to be mentors. You will ensure that our volunteers receive the highest level of customer service and have a great experience in all contacts with our charity.
Working closely with the Volunteer Operations Leader, you will implement our volunteer onboarding journey, leading on pipeline outputs to support volunteers from application to active mentoring.
You will be organised, proactive, and personable, conducting interviews with prospective volunteer mentors, building external relationships and managing data and CRM systems.
5 days a week (35 hours)
£28,000
London-Based
Accountable to: Volunteer Operations Leader
Some weekend and evening work is required, which TOIL can be claimed
We will be holding first round calls on the week commencing 3rd November, with the form second round taking place on Friday 14th November
Benefits:
· Flexible working arrangements (mostly working from home, with approximately one-two days a week working from the office)
· Option for 2 Me days
· 25 days annual leave entitlement with one day accrued each year of service capped at 5 years
· Option to swap bank holidays for other religious holidays
· Team Socials
· Birthdays off
· Personal development budget
· Working in a value led organisation, where we see and share the impact we have on children every day!
Key responsibilities
Volunteer Recruitment pipeline:
· Respond to all incoming enquiries and volunteer applications in a timely manner and in line with the charity's recruitment processes
· Responsible for clear communication to all prospective mentors in the pipeline, always giving a high level of customer service to volunteers and answering queries in a friendly professional manner
· Ensure every prospective mentor fully understands the benefits of volunteering with The Kids Network and has a first-class onboarding experience.
· Conduct volunteer interviews on a weekly basis to meet demand
· Call volunteers on a regular basis to check in on their progress and supporting them with their volunteer journey
· Maintain excellent data hygiene, ensuring at all times the charities CRM salesforce is being updated to ensure the pipeline is maintained
· Maintain the organisation vetting platform, following up with all volunteers who are stuck at various stages of the vetting checks process
· Carry out all the training admin pre and post the training day, working with the Volunteer Operations Leader to ensure this runs smoothly with high attendance
· Deliver 1 day weekend volunteer training alongside our Delivery Team when required.
Volunteer Recruitment Outreach:
· Maintain our digital recruitment streams
· Understand the communities we work in, working with the Volunteer Operations Leader to establishing links with community groups and local opportunities to attract different demographics
· Attend volunteer recruitment fairs and networking opportunities to promote volunteering with The Kids Network.
· Support with the admin and set up for those wanting to volunteer through a placement
· Follow the charity’s communication guidance and support communications work to attract and retain volunteers
· Feed ideas into and help to create content for emails being sent to volunteers in the pipeline and potential volunteers outside the organisation
· Attend mentee and mentor group activity sessions from time to time to better understand the purpose of our work
· Be an ambassador for The Kids Network
Safer Recruitment & Safeguarding:
· Assess new incoming applications in line with suitability for the role and scoring criteria
· Vet volunteers at all stages of the recruitment process, including interview and training in line with the charities safer recruitment policy
· Collect references and conduct DBS and oversees checks in line with our safer recruitment practices
· Uphold our safeguarding principles and processes to the highest standard,
· Book and coordinate safer recruitment panels throughout the year,
· Act in compliance with our policies and processes at all times, using Salesforce CRM, ensuring data is stored and managed in line with GDPR,
About you
We are looking for a highly motivated, personable, strong communicator who is passionate about mentoring and volunteer recruitment. To be successful, you will be solution focused, organised, positive, proactive and creative.
PERSONAL SPECIFICATION
· Track record of managing and following processes effectively,
· Strong organisation and administration skills
· Excellent relationship building skills, ideally demonstrated through work with volunteers
· Ability to be solution focused and self-motivating, and be accountable for your own work
· Exceptional communication skills, with the ability to communicate to a range of audiences with impact
· Demonstrable attention to detail
· Excellent IT skills with ability to use spreadsheets, emails and databases effectively,
· Non-judgemental, self-motivated, pro-active, compassionate and solution focused.
Desirable:
· Track record of recruiting volunteers effectively or staff in a HR setting,
· Experience in following safeguarding processes
· Experience using Salesforce.
· Experience working hybrid
To apply please send your CV and a cover letter, no more than two pages about why you are right for this role and why you want to join The Kids Network.
Due to the size of the team we are unfortunately unable to respond to every application
The Kids Network is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. The successful applicant will be required to apply for an enhanced DBS check.
Safeguarding commitment
The Kids Network is committed to safeguarding and promoting the welfare of children and expects all staff and volunteers to share this commitment. The successful applicant will be required to go through our safer recruitment processes, including an enhanced DBS check.
Equity commitment
The Kids Network values diversity and inclusion and we have worked to create an application process that is as accessible as possible, however we still recognise that there is maybe more we can do especially for applicants who are minoritised in society, have specific accessibility needs and/or experience discrimination.
If this is the case we are both happy and open to discussing better ways to support your candidacy and make this application process as equitable as possible for you.
We are a diverse organisation and welcome everyone but it is important to note that the intersections of your identity will not increase or affect the amount of labour you are asked to do. If you wish to draw on your own lived experiences that will be both encouraged and supported but it is not nor ever will be a prerequisite of this role.
You can find out more about our commitment to anti-oppression on our website.
The client requests no contact from agencies or media sales.
Wildlife & Countryside Link is a coalition of 90 environmental charities. We are looking for a head of campaigns and media to help organise and inspire joint campaigning for the nature movement.
We are planning a five-year strategy of coordinated campaigning and media to make sure we can fight off the big political and policy risks to nature and drive forward the major changes needed to halt the decline of wildlife by 2030.
Are you the right person to help us win?
You would be a leader in our small, dynamic Link team, as well as working with major partners from across the nature charity sector and beyond. We would love to find someone who can rally our collective campaigning work, as well as bring experience and energy to guide the team working on media and major events.
Please do apply if you would like to be at the forefront of nature-campaigning in the UK.
To apply, please send your CV, with a short covering letter and a completed diversity monitoring form by 9am on Monday 3rd November 2025.
Interviews will take place w/c the 10th November 2025.
The client requests no contact from agencies or media sales.
Marie Curie is the UK’s leading end of life charity. We are the largest non-NHS provider of end of life care in the UK, the only provider across all 4 nations, delivering nursing and hospice care in the community and in hospital, while providing information and support on all aspects of dying, death, and bereavement. Our leading research pushes the boundaries of what we know about good end of life, and our campaigns fight for a world where everyone gets to have the best possible quality of life while living with an illness that cannot be cured.
Job DescriptionThe PR & Media team raises awareness of who we are, what we do, and the impact Marie Curie has through local and national broadcast, print and online media. This team also looks after our work with high profile supporters and celebrity ambassadors.
The National PR Lead is responsible for the successful delivery of Public Relations and Media strategies to support a designated portfolio of work. You will play a vital role in leading priority PR workstreams. Your expertise will ensure we use the most effective PR tactics to meet team and organisational goals.
You will be responsible for:
Delivering PR and media strategies for specific portfolios, leading priority workstreams, and ensuring effective tactics to meet campaign and organisational goals.
Leading PR strategy development, execution, and evaluation to increase brand recognition and media reach; managing campaign objectives and sharing insights for continuous improvement.
Identifying, training, and briefing spokespeople including senior staff.
Managing reactive news and news desk functions to stay ahead of media agendas.
Maintaining strong media relationships, ensuring consistent key message delivery, and advising on reputational risks and issues.
Line management and team leadership for two National Media & PR Officers.
Key Criteria:
Established experience in a similar PR position, managing a news desk or a press office.
Experience working in a large complex environment, ideally in the charity sector.
Excellent understanding of national consumer media (tv, printed, online, podcasts etc)
Line management experience and the ability to lead teams
Excellent communication skills with the ability to work with stakeholders of all levels.
Ability to work unsociable hours.
Please see the full job description .
Additional Information
Application & Interview Process
As part of your online application, you will be asked for a CV and covering letter. Please review both the advert and job description and outline your most relevant skills, experience and knowledge for the role.
Close date for applications: Sunday, 12 October 2025. We encourage early applications, as we may close the application process sooner after receiving a sufficient number of qualified applications.
Salary: £ 36,900 - 41,000 per annum (additionally: 3,500 London Weighting Allowance if applicable + out of hours allowance)
Contract: Permanent, full-time
Based: London (hybrid). Working from home and 1-2 days per week from our Embassy Gardens office in London.
Marie Curie is committed to its values, which underpin our work. We take stringent steps to ensure that the people who join our organisation through employment or volunteering, are suitable for their roles and are committed to safeguarding all our people from harm. This includes our staff, volunteers and all those who use or come into contact with our services. We are dedicated to creating not just a safe place to work but also a supportive and rewarding one.
We are committed to a world where everyone can thrive and fulfil their potential. We are devoted to the social justice imperatives and organisational benefits of full diversity, inclusion and equity in the workplace, and are a Stonewall champion. We actively encourage and welcome applications from candidates of diverse cultures, perspectives and lived experiences.
We're happy to accommodate any requests for reasonable adjustments. Please email any requests to [email protected]
Samaritans is the charity that prevents suicide through the power of human connection. We make sure there’s always someone to listen if you’re in crisis or feeling suicidal. And we unite to raise awareness and campaign for suicide prevention.
We answer a call for help every ten seconds and need to be able to reach and connect with a diverse range of people. Whether it’s through our life-saving helpline service, innovative partnerships or impactful campaigns, we work towards our vision in many different ways and our communications need to reflect this.
As Copywriter in the Brand and Marketing team, you can help us work towards our vision by bringing our brand to life so more people are encouraged to reach out to us or inspired to support us. You’ll make sure any content we create is clear and impactful, reflects our tone of voice and key messages, and helps drive greater awareness and engagement in our work. There will be room for creativity in this role and plenty of variety, as you’ll be writing for a range of different audiences and channels.
Contract
- £32,000 - £34,000 (FTE)
- Fixed term – 12 months (maternity cover)
- Full Time (35hrs per week; Monday to Friday)
- Hybrid – Linked to Ewell (Surrey) office with flexibility to work from home
- We are passionate about flexible working, talk to us about your preferences
What you’ll do
- Provide a first-class copywriting service, developing high-quality written content for use across multiple channels and formats.
- Develop messaging and creative copy for awareness and fundraising campaigns, products and assets.
- Work on publications such as our Annual Report and Impact Report.
- Check and edit external-facing content to make sure that it’s well-written, our brand messaging and tone of voice are reflected, and it’s appropriate for the audience and channel.
- Support the continued use of our brand tone of voice, written brand guidelines and editorial guidelines, and make sure they are kept up to date.
- Run tone of voice training for staff to improve copywriting skills across the charity.
What you’ll bring
- Clear understanding of tone of voice and how to adapt this across different audiences, projects and channels.
- Exceptional copywriting skills and experience of producing content for a range of channels and audiences.
- Strong communication and excellent problem-solving skills.
- Good organisation and ability to work on multiple projects at once with an impeccable eye for detail.
Why Samaritans?
At Samaritans, you’ll be part of a people-first organisation deeply committed to inclusion, compassion and learning. You’ll contribute to a team where your voice matters, your expertise makes a difference, and your work helps save lives.
We welcome applications from individuals with lived experience and encourage those from underrepresented communities to apply. We are committed to creating an environment where all our people feel seen, heard and supported.
You’ll join a values-led organisation with a powerful mission and a collaborative culture. We offer flexible hybrid working, excellent benefits, and the chance to make a tangible difference in suicide prevention across the UK and Ireland.
For further information about Samaritans, including our charity structure, values, employee benefits, and application process, please read our recruitment brochure. You can also visit our careers website.
We recognise the enormous benefits and the social justice imperatives of ensuring diversity at every level of our organisation. Samaritans is wholly committed to inclusion and diversity and to building a culture and environment where everyone is appreciated for the unique person they are. To ensure Samaritans is representative of those we support and who support us, we particularly welcome applications from disabled, racialised minority and LGBTQ+ candidates, as these people are under-represented at Samaritans.
Apply now
If this sounds like the opportunity for you, please apply. You’ll be asked to upload your CV and a covering letter outlining how your skills and experience match the requirements for this role.
We kindly ask that you don’t rely on AI tools for your application answers, or to generate interview answers. We want to see your own unique ideas and writing skills. We want your application to stand out from the rest and showcase your own strengths.
Applications close: 20 Oct 2025
Interviews: w/c 3 Nov 2025
The client requests no contact from agencies or media sales.
£40,500 - £44,100 per year
Fixed term (18 Months), full-time (37.5 hours per week)
Hybrid working with regular travel to our London Bridge Office
What the job involves
We’re looking for a Customer Experience Improvement Manager to oversee two exciting and high-impact areas of work: our Voice of Customer (VoC) programme and our organisation-wide approach to thanking and recognising supporters.
In this role, you’ll be at the heart of shaping how we listen to, understand, and act on customer feedback. You’ll evolve our VoC projects, turning insight into action to improve experiences across the organisation. You’ll also lead a strategic project to ensure our thanking approach is timely, meaningful and drives loyalty —making sure every supporter feels genuinely valued.
You’ll work across teams including Fundraising, Communications, Data Operations, Engagement Events, Customer Journeys, and Insight and Analysis to:
· Develop and embed feedback loops that drive better customer experiences and stronger income.
· Support delivery of customer research and segmentation, helping teams apply insight to their work.
· Champion the voice of the customer internally, helping colleagues understand the link between experience, loyalty and impact.
· Provide expert advice on using loyalty, engagement and satisfaction metrics to influence decisions.
This is a strategic and collaborative role, perfect for someone who thrives on cross-team working and wants to make a real difference to how we connect with and grow our supporter base.
What we want from you
We’re looking for someone who’s passionate about customer experience and knows how to turn insight into action. You’ll be a natural collaborator, confident communicator, and someone who can influence others to think differently.
The ideal candidate will bring:
· Demonstrable experience in customer experience, supporter engagement or VoC initiatives, or similar areas of work.
· Experience of designing and delivering projects that improve satisfaction, loyalty or engagement with measurable impact.
· Strong analytical skills and the ability to commission, interpret and apply insight to long-term strategy.
· Confidence in communicating complex ideas clearly to a range of audiences.
· The ability to work across teams, influencing and supporting colleagues to embed customer-led thinking.
· An active commitment to equity, diversity, inclusion and allyship.
Why work with us?
Every man needs to know about the most common cancer in men – prostate cancer. It’s a real and present danger that takes over 12,000 of our dads, grandads, brothers and friends each year.
Prostate Cancer UK is the largest men’s health charity in the UK. We have a simple ambition – to stop prostate cancer damaging lives. We invest millions in research to revolutionise testing, treatment and care. We’re blazing a trail to a screening programme that could save thousands of lives with regular, accurate tests for all men at risk. And we work tirelessly to spread the word about risk and offer specialist support to people living with the disease.
Work with us and you’ll see your efforts pay off as we give men and their families the power to navigate prostate cancer.
Our commitment to equity, diversity and inclusion
At Prostate Cancer UK we’re committed to righting health inequalities across the UK, starting with those faced by Black men. This includes ground-breaking research into Black men's risk and working with communities directly to overcome barriers to the diagnosis and treatment of prostate cancer. To make this happen, we're dedicated to being an inclusive, proactive organisation, as we strive to be Allies to Black communities. We’ll achieve this by advocating and working alongside those communities to promote change. We're also working to be Allies to each other, not only protected groups. In 2024, we launched our New Allyship Training Programme. All colleagues at Prostate Cancer UK will be trained to act and identify as an Ally.
We've also signed Business in the Communities Race at Work Charter, as a dedication to our Black health equity work and wider EDI priorities. As a signatory, we're responsible and accountable for driving positive change.
Ways of working
Our hybrid working approach combines the best of flexible working – a positive work/life balance, inclusive and accessible platforms, and online information at our fingertips.
Next steps
More information on what we offer, as well as the role, can be found on our vacancies page. Please download our job profile document (job description) with our ‘How to apply’ section sharing the key points to refer to in your application and to apply, please visit the website via the apply button.
The closing date is Wednesday 15th October 2025. Applications must be submitted by 23:45 UK time.
Interviews: First interviews are currently scheduled for 30th October and 3rd November 2025 online. We are expecting second stage interviews for this role to be held in person at our London Bridge office on 12th November 2025.
Prostate Cancer UK is a registered charity in England and Wales (1005541) and in Scotland (SC039332). Registered company number 02653887.