Communications jobs in washington d c, district of columbia

Job Title: Member and Supporter Experience Officer

Team: Member and Supporter Experience

Location: Hybrid (split between home-working and London) 

Interview Dates: 27th and 29th May

*This role sits within a pay grade with a pay range of £25,601 to £32,089. The salary on appointment will be set at the lower end of the pay range, to a maximum of £27,568 depending on the candidate's skills and experience. This approach aims to ensure fair compensation for new hires while maintaining alignment with the structured pay scale for the role.

It’s an exciting time to join the Ramblers as we have recently refreshed our strategy to support the delivery of our long-term ambitions.

We need your drive, knowledge, skills, and creativity to help us raise awareness of the Ramblers and what we stand for, enabling the charity to grow its supporter base and open up the joys and wellbeing benefits of walking to many more people.

We make everyone feel welcome and part of the Ramblers community. We make sure we all feel respected and accepted and know our contributions make a difference in achieving our mission.

Context and purpose of role 

At the Ramblers, we are committed to providing our supporters with the very best experience possible, placing the Member and Supporter Experience Team at the heart of our operations. The team acts as the first line of support for members and supporters, responding to enquiries, managing interactions, and deepening engagement with the Ramblers. 

This role is instrumental in ensuring a seamless supporter journey, helping to attract, welcome, and retain supporters while providing valuable insights to the organisation to improve supporter experiences. As an ambassador for supporters, the role also contributes to the organisation’s ability to deliver its charitable mission. 

Key responsibilities 

Supporter Engagement 

• Respond to supporter enquiries via phone, letter, email and social media in a timely and professional manner, and with professionalism, empathy and attention to detail. 

• Triage enquiries, referring complaints, safeguarding and safety matters to the specialists in the organisation and escalating other enquiries as needed to subject-matter experts. 

• Listen and respond to the needs of each supporter, understanding their motivations and experiences to foster long-term relationships. 

• Acknowledge and thank donations and other payments in a timely and personalised manner. 

Payment processing 

• Handle and manage the Direct Debit cycle, ensuring accuracy, compliance and timely processing with support from colleagues and finance. 

• Provide monthly KPIs related to Direct Debits to Head of Member and Supporter Experience.

• Process and manage in-bound financial payments in an accurate and timely manner, managing any reconciliation as required. 

• Investigate and resolve any payment issues, liaising with supporters and the payment processor as needed. 

• Support our auditors and finance team on any reconciliation or financial enquiries. 

Data integrity and CRM Management 

• Maintain accurate records of interactions, transactions, comments, and complaints in the CRM system in accordance with data protection and Gift Aid Legislation. 

• Share key supporter data and insights within the organisation to elevate the supporter voice. 

• Support key supporter administration tasks (e.g. welcome pack data send) 

Problem-solving and complaints handling 

• Investigate and resolve low-level issues or complaints, liaising with other colleagues as required and keep supporters informed throughout the process. 

• Handle complex technical enquiries related to our digital tools such as app, website, insight hub. 

• Manage feedback and complaints, following established procedure with a focus on turning negative experiences into positive ones. 

Volunteer support 

• Provide training and support to key volunteers, such as Membership Secretaries, helping them to attract, welcome and retain members. 

• Provide support to office volunteers, ensuring they feel values and supported to carry out their tasks effectively. 

Continuous improvement 

• Input into new digital development to ensure supporters receive value, and to minimise pain points 

Other 

• Undertake such other duties as may be reasonably required of the post. 

• Engage and proactively develop excellent working relationships across the organisation.

The person

Knowledge, Skills and Experience 

Essential: 

• A high standard of organisational, interpersonal and communication skills. 

• An excellent telephone manner. 

• An ability to maintain high levels of accuracy at all times. 

• Ability to adapt style, tone and content to provide a tailored service to supporters. 

• Ability to show initiative and determination to investigate and solve complex enquiries. 

• Excellent time management and organisational skills enabling you to plan and prioritise incoming workloads to SLAs set. 

Desirable: 

• Proven experience of working in a busy customer/supporter service environment. 

Personal Attributes 

• A team player, develop collaborative, strong and effective working relationships. 

• Empathetic and patient, with a genuine desire to help members and supporters. 

• Positive and professional attitude. 

• Proactive and self-motivated with the ability to work independently. 

• Adaptable and flexible in a fast-paced environment. 

• Strong sense of responsibility and accountability.

Values and Behaviours 

Our values are the core principles that guide us daily in our work and our membership of the Ramblers. We all share the passion that walking is for everyone and by living our shared values we can ensure the Ramblers is an organisation to be proud of. Our values will earn trust for the Ramblers brand which will allow us to open up a world of walking opportunities for even more people. 

Inclusive 

We make everyone feel welcome and part of the Ramblers community. We make sure we all feel respected and accepted and know our contributions make a difference in achieving our mission.     

Inspiring 

We strive to inspire people through the way we act and the things we say. We channel our passion and ambition so others are moved to help us achieve our mission.     

Empowering 

We empower and encourage each other to make a positive contribution to our teams and the Ramblers. We do all we can to make sure everyone has the ability, and feels confident, to take action.      

Responsible 

We take responsibility for ourselves and those around us seriously, by always acting in a safe and supportive way. We care about the environment and make sure we do what we say we will do.   

Do you light up when you make a little one smile? Do you possess the energy and magic to engage in weekly nursery themes such as Dinosaur Week, Farmyard week or Under the Sea? Does it excite you to plan messy play, preparing jelly, spaghetti, cereals, sand and shaving foam to play with?

Can you keep calm when settling crying babies or teething toddlers? Have you the compassion and kindness to support parents with their childcare responsibilities? Would you take pride in supporting parents to go to activities like soft play or baby massage?

Don’t miss the opportunity to join our passionate Sheffield Family service! Supporting up to 12 children/babies, the role is Monday to Friday core hours. This provides a unique opportunity work with a small community of children and their parents at a specialist residential service for parents experiencing drug or alcohol addiction.

We're seeking a passionate Childcare Worker to join our Sheffield team, working in an on-site nursery within a residential setting. This opportunity is at our unique, specialist family service. A place where parents experiencing addiction to drugs or alcohol come with their children to change their lives and determine their futures. We’re looking for skilled, dedicated and passionate staff to join us at our Sheffield Family Residential Service.

Within this role, a passion for providing outstanding care for children and displaying a positive attitude is required.  We work with families who have previously struggled with substance use therefore promoting a trusting, positive relationship is important within the role. You will be working in an on-site nursery within the residential setting where we have both a 0–2-year-old room and an over 2-year old’s room which the children attend.

The service is based close to Eccelsall Road/Sheffield Hallam Collegiate Campus area of Sheffield, it is easily accessible. Situated in a large Victorian Building, fully refurbished in 2022, there is free on-site parking as well and is also easily access by multiple bus routes.

About You

To join us as a Childcare Worker, you will need: 

• Level 2/3 NVQ in Childcare (or similar)
• Basic knowledge of Early Years Foundation Stage guidelines
• Good communication skills, both written and verbal
• Determined, with a drive to succeed and a willingness to learn
• Passionate and enthusiastic about making a real difference to the lives of people we support

Your Rewards

• Starting salary of £24,637 per year
• 25 days’ annual leave plus Bank Holidays (increasing each year to a maximum of 30 days)
• Benefits including season ticket loan, pension scheme and life assurance
• Support through occupational sick pay, eye-care vouchers and regular wellbeing talks and activities
• Continuous training and career development via PXL our dedicated learning management system 
• Access to a 24/7 Employee Assistance programme including telephone and online access
• A rewarding role with the opportunity to help us support people on their journey to recovery and change their lives for the better.
• We’ll ensure you get all the support you need to thrive and succeed in your role and find your place amongst our incredible and collaborative team.

About us

Phoenix Futures Group is a charity with over 50 years’ experience and a leading provider of drug and alcohol treatment. Our values are what define us and ensure we work to the highest standards. We believe in being the best, we are passionate about recovery, we value our history and use it to inform our future.

This opportunity is at our unique, Specialist Family Residential Service. A place where parents experiencing addiction to drugs or alcohol come with their children to change their lives and determine their futures.

We encourage and welcome applications from people of all backgrounds and believe it is important to include people with lived experience to ensure the needs of the people we support are represented. We are committed to creating an inclusive working environment where everyone is free to be themselves and we ensure equity of opportunity.

We want you to feel comfortable to be your best during the interview process, so that you can get to know Phoenix and we can get to know you. If shortlisted, you will be contacted for a short face to face interview. All details will be provided in advance so that you can feel adequately prepared and we can support you with reasonable adjustments as required.

Please note, we will be assessing applications as they are submitted and may close this role should we find sufficient applicants with which to make our shortlist. As such, we would advise applying as soon as possible to avoid disappointment.

Are you passionate about making a real difference in the lives of autistic young people? Do you want to be part of a groundbreaking programme that helps students transition from education to meaningful employment? If so, we want to hear from you!

St John's College is excited to announce an opportunity for a Supported Internship Lecturer to join our team, delivering transformative educational experiences for students on our Supported Internship (SI) programmes. These programmes follow the DFN Project SEARCH model, a globally recognised framework that supports young people with autism to gain valuable work skills and experience.

About the Role

You'll be working as part of our St John's College team, with the exciting opportunity to shape and deliver our Supported Internship Programme in collaboration with host employer Chartwells (Compass Group) at the University of Sussex site in Falmer, just outside Brighton and Hove. Chartwells is the leading provider of catering and support services to schools, colleges, and universities. Through this partnership you will support students on their journey to independence and employment.

The role involves:

• Delivering tailored teaching and support to students with autism, helping them build essential work skills.
• Collaborating with Chartwells to create opportunities for students to gain real-world, hands-on work experience.
• Supporting students in the development of key life skills such as communication, teamwork, and problem-solving.
• Working closely with other professionals to ensure a holistic, integrated approach to each student's development.
• Using the DFN Project SEARCH model to create a structured, meaningful, and supportive learning environment.

About You

We're looking for an individual who is:

• Passionate about supporting young people with autism to achieve their full potential.
• Experienced in delivering educational programmes, with a focus on supported internships, employability, or transition programmes.
• Knowledgeable about autism spectrum conditions and committed to providing inclusive, personalised support.
• A proactive, adaptable, and team-oriented individual with excellent communication and interpersonal skills.

Why Join Us?

At Ambitious About Autism, we're committed to making a positive impact on the lives autistic young people You'll be joining a dynamic, supportive team, and you'll have the opportunity to make a tangible difference in shaping the futures of our students.

This is a fantastic opportunity to be part of a cutting-edge programme that has already made a real impact at other prestigious locations such as The Whittington Hospital and Chessington World of Adventures Resort. As part of St. John's College, you will also benefit from a well-established, supportive academic environment.

If you're ready to contribute to the success of our Supported Internship Programme and empower young people with autism to achieve their career goals, we encourage you to apply.

Apply now and be part of something truly life-changing!

Closing Date: Thursday 29th May 2025

Shortlisting Date: Friday 30th May 2025

Interview Date: Tuesday 3rd June 2025

Start Date: July 2025

Ambitious about Autism is committed to fostering equity, diversity, and inclusion at every level of our organisation. We warmly welcome applications from all qualified candidates, valuing the diverse backgrounds, experiences, and perspectives they bring. We encourage applications from individuals regardless of race, colour, nationality, ethnic or national origins, religion or belief, sex, sexual orientation, gender identity or expression, marital or civil partnership status, pregnancy or parental status, disability, or age.

Our recruitment process promotes equal opportunities, and we are committed to providing reasonable adjustments for candidates with disabilities or additional needs throughout the recruitment process. Please contact our Recruitment Team for accommodations. We recognise disability as a physical or mental impairment that significantly and long-term affects a person's ability to perform day-to-day activities, as defined by the UK Equality Act 2010. All applications will be considered solely on merit, aligned with our mission to support autistic children and young people.

Ambitious about Autism is committed to safeguarding and promoting the welfare of children and young people and successful candidates will be subject to an Enhanced DBS check. As part of our Safer Recruitment checks, an online search maybe carried out in line with Keeping Children Safe in Education.

The Safeguarding responsibilities of the post as per the job description and personal specification.
Whether the post is exempt from the rehabilitation of Offenders Act 1974 and the amendment to the Exceptions Order 1975, 2013 and 2021. This means that when applying for certain jobs and activities certain spent convictions and cautions are ‘protected', so they do not need to be disclosed to employers, and if they are disclosed, employers cannot take them into account. Further information about filtering offences can be found in the DBS Filter Guidance.

This is an exciting opportunity for an excellent writer and confident fundraiser to play a key role in generating vital income that supports some of the most ambitious contemporary arts programming in the UK and beyond.

We’re looking for someone with a track record in writing persuasive funding bids and donor reports, ideally within the arts or cultural sector. You’ll be confident with budgets and impact evaluation, thrive on collaboration, and have a meticulous eye for detail. Most of all, you’ll be driven by a belief in the power of the arts to shape a better world.

Key Skills and Experience

• Strong experience writing successful trust and foundation applications
• Excellent written and verbal communication skills
• Solid understanding of UK grant fundraising and familiarity with the arts funding landscape
• Experience managing donor relationships and using CRM systems (we use Salesforce)
• Organised, proactive, and flexible – able to juggle multiple deadlines
• A team player with a genuine passion for the arts

Package Description:

Are you a fundraiser excited to explore your creative side? Are you passionate about digital retail and sustainability? Are you looking for your next challenge with a charitable organisation?

Together we make a difference, develop and learn, and support each other. Every day with us is different, but our mission remains the same: To champion the rights, needs and ambitions of the people we support - they are at the heart of everything we do. We stand by them and we work together for change.

Fundraiser (digital retail)

We are looking for a fundraiser specialising in digital retail to support children and adult social care services.

Hours:       37.5 hours per week (some evenings and weekends)

Salary:      £34,653 - £38,388 (biennial increments)

Location:   Central Office, Cheadle, Stockport 

Accountable to the Senior Fundraiser and Head of Fundraising to drive fundraising activities and support children and adult social care services, you will contribute to the growth of the organisation by delivering the aims set out in the Together Trust’s strategic plan, fundraising strategy and budgeting process including monitoring income and expenditure for key events and activities. 

Responsibilities:

• Manage online retail platforms like Vinted, Depop, eBay, and Shopify, organise pop-up shops, and grow merchandise sales.
• Be an ambassador for our cause, manage volunteers and work experience students ensuring a mutually beneficial volunteering experience with our online shops. 
• Manage personal target related to certain key performance indicators.
• Monitor and report on progress against financial targets and KPIs to an agreed timescale.
• Act as an effective ambassador for the Together Trust at meetings and events, including making presentations or speeches of thanks in accordance with brand guidelines.
• Liaise with the communications team to develop engaging web, digital and print materials to facilitate corporate supporter acquisition and retention in line with brand guidelines.
• Support colleagues with their income streams – this could include, corporate partnerships, events, community fundraising, etc. where needed.

About you:

We are looking for someone who has;

• An undergraduate degree in a related field or NVQ Level 3 or 4 in a related field. 
• Proven experience of achieving financial targets with a fundraising or sales environment.
• Experience in public speaking and delivering presentations.
• Experience of managing and developing effective use of data bases and/or donor management systems.
• Ability to prioritise work, meet deadlines and targets, set and work to budgets and to use own initiative.
• Good IT skills including Microsoft packages, databases, digital channels, Canva.
• Knowledge of how to motivate and retain volunteers and supporters.
• Knowledge of how to manage donors and funders effectively.
• Up to date knowledge of fundraising techniques and legislation e.g. charity law, taxation, health & safety, GDPR.
• Passionate about digital retail and sustainability.

Benefits

• Annual Leave 27-day holiday plus 8 days bank holidays rising to 30 after 5 years, 33 days after 10 years
• Generous pension scheme and death in service benefit, up to 7% company pension contributions initially rising with length of service and up to 6 x basic salary death in service benefit.
• Occupational sick pay and family friendly policies including enhanced maternity, paternity and adoptive leave.
• Reward and Discount platform offering discounts at high street shops, travel, insurances etc.
• Cycle to work scheme
• Eligibility to apply for Blue Light card
• Proud to be a real living wage employer
• Refer a friend scheme, be rewarded for recommending a friend to work with us
• Comprehensive training and development opportunities, including apprenticeship qualifications
• Long service awards including cash gifts and extra holiday.
• Promotion of Wellbeing across the organisation including Mental Health First Aiders offering wellbeing support from trained colleague and free weekly yoga session in person or online
• Access to our Employee Assistance Programme for you and adults at your home.

Alongside an incredible team of like-minded peers, you’ll be working behind-the-scenes to support our staff, volunteers, families, and supporters. You will be helping our work happen across the charity; enabling us to care for and champion the rights, needs and ambitions of the people we support.

Apply now and start your journey with us!

Together Trust has committed to paying all staff a significantly higher wage than the government minimum. By officially registering as a Living Wage employer, we are showing our commitment to our employees, now and in the future.

We may remove this advert should we find the successful candidates prior to the closing date therefore early applications are encouraged.

We welcome applications from those with a right to work in the UK. We do not currently sponsor overseas staff.

Applications are very welcome from all regardless of age, disability, marriage or civil partnership, pregnancy or maternity, religion or belief, race, sex, sexual orientation, trans status or socio-economic background. We are committed to making reasonable adjustments for disabled people. We positively encourage applications from those with lived experience. 

If there is any part of your lived experience you want to keep confidential in some way please talk to the Recruitment or HR shared service teams and we will do what we can to support you

We're looking for an organised, compassionate and resilient Deputy Manager to join our Learning Disabilities service in Hertfordshire.
£34,000.00 per annum, working 40 hours per week.

Want to feel like you have an exciting future? You'll feel at home here.
Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.
Our benefits include:
* Annual leave increasing up to 30 days with length of service
* Free DBS (take this out if BSW advert)
* Exclusive discounts and cashback via Reward Gateway® and opportunity to buy a Blue Light Card
* Fully paid induction programme and further training
* ILM courses and Apprenticeship Programmes
* A generous pension - we will contribute up to 4% and life assurance cover up to £10,000 (T&Cs apply)
* Quarterly Staff Awards to reward & recognise our amazing staff's commitment and contribution
All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.
A Deputy Contract Manager is to support the Area Service Manager who is responsible for the effective management of all contracts within their designated patch, including line managing the relevant front line staff.
Experience with working with Severe Learning Disability, Profound Autism, and behaviours of distress needed.

What you'll do:
* Support the Area Service Manager to drive business planning activities within your contract, ensuring relevant and challenging objective setting and ongoing performance tracking, developing turn around action plans as may be necessary
* Support the Area Service Manager, using sound financial and accounting principles, manage contract budgets to deliver on corporate and local contract financial targets
* Successfully lead and motivate the team to ensure the championing of and maintenance of a positive local culture within your service
* Work to continuously improve staff competence, ensure ownership of all staff issues and speedy and effective conflict resolution
* Responsible for reporting all staff changes to HR and Payroll departments, as appropriate e.g. starters, leavers, additional hours etc.
* Supporting Area Service Manager in maintaining quarterly staff succession plans
* Deliver effective, professional, and commercially focused briefings and supervision meetings with staff and ensure that information, reporting and communications flow up/down is effective

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead

About you:
* Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement and inclusion
* Exudes a warm friendly presence and open behaviour
* Prefers working as part of a group or team
* Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
* Has a practical and logical mind and is naturally well organised
* Thrives on change and enjoys dynamic diverse environments

What you'll bring:

Essential:
* Educated to degree level or equivalent
* Holds relevant CMI/NVQ Level 4 or other business/management qualification
* Sound understanding of Positive Behaviour Support framework2 years of experience with profound autism or complex learning disability

Desirable:
* Any other relevant professional memberships and/or specialist qualifications
* Clinical background or relevant experience

About us:

Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 100 services, providing support to thousands of customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness and complex needs, young people and care leavers and learning disabilities so there are plenty of opportunities to grow and progress your career with us.
We have a strong social purpose and we live and work by our values:
* We focus on Excellence and innovation.
* We are Caring and Compassionate.
* We are Inclusive and Trusted.
* We work in Partnership and are One-Team.
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.

We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.

Please see our website for full Job Descrption

Join Us in Making a Difference at Marie Curie
Marie Curie is the UK's leading end-of-life charity, dedicated to ensuring that everyone facing the end of life has access to the care, support, and dignity they deserve. We are the largest non-NHS provider of end-of-life care in the UK and the only organisation to operate across all four nations. Through our network of community nursing, hospice care, and comprehensive information and support, we are here for people and families when they need us most.
Our Mission: A Better End of Life for Everyone
In the next five years, we're committed to closing the gap for those missing out on the end-of-life care and support they need. We'll achieve this through:
- Expanding and transforming direct care and support
- Delivering practical, accessible information and guidance
- Leading the way in shaping end-of-life experiences
Your Role in Our Vision
We need an experienced, strategic campaigner who knows how to make an impact. You'll bring a track record of developing and delivering effective policy campaigns, along with the confidence to lead them from concept to execution.
You'll be skilled at working collaboratively-bringing together colleagues across teams, mobilising supporters, and ensuring the voices of people with lived experience are at the heart of what we do. You'll be passionate about turning complex issues into compelling calls to action and know how to drive change at both a national and local level.
This is an exciting time to join an ambitious campaigns team who make a big impact working across multiple policy issues that affect people at the end of life and their loved ones, from health to social security and bereavement. You'll play a key role in shaping how we campaign for a better end of life experience for everyone.
Key Responsibilities
- Lead the creation and delivery of innovative, results-driven campaign strategies that support Marie Curie's mission and policy goals.
- Oversee the full lifecycle of campaigns-from planning and development through to launch, evaluation, and learning.
- Craft inspiring, persuasive campaign content across multiple channels (including email, social media, and print) to engage supporters and prompt action.
- Ensure campaigns include meaningful opportunities for people with lived experience to contribute, share their stories, and lead change.
- Monitor and evaluate campaign performance, embedding insights into future planning.
- Build strong, collaborative relationships across Marie Curie teams and departments to maximise reach and impact.
- Champion our campaigns internally-energising staff, volunteers, and supporters to get involved.
- Represent Marie Curie at external events, stakeholder meetings, and within coalitions.
- Uphold our brand values and ensure all campaign activity reflects our tone and creative identity.
- Stay on top of relevant policy developments affecting end of life care, using this knowledge to shape campaign priorities.
What You'll Need
- A strong track record of designing and delivering effective policy or public campaigns that drive real-world change.
- Ability to develop and lead campaign strategies that align with organisational goals, using insights and data to inform decisions.
- Skilled at managing complex projects from start to finish-balancing timelines, budgets, and priorities while coordinating with multiple teams.
- Confident in crafting compelling campaign messaging across various formats and channels, including email, social media, and print.
- Experienced in working cross-functionally, bringing together colleagues from policy, communications, and supporter engagement to maximise impact.
- Comfortable representing an organisation externally and building relationships with campaign partners, policymakers, and influencers.
- Committed to involving people with lived experience meaningfully in campaigns, ensuring their voices help shape messaging and strategy.
- Familiarity with using digital tools and platforms to mobilise supporters, build engagement, and drive campaign actions.
- Able to evaluate campaign performance, draw insights, and apply learning to improve future campaigns.
- Confident in speaking about campaigns to diverse audiences-including volunteers, donors, and decision-makers-in an inspiring and accessible way.
Please see the full job description here
How to Apply
Submit your CV and cover letter online, highlighting your most relevant skills and experiences for this role.
Application deadline: Sunday 18th May 2025
Salary: £35,535 - £39,474 + £3,500 LWA where applicable
Contract: Full time, perm role
Location: Homebased with occasional travel into London Office
Based:  This role is predominantly home-based and can be based anywhere within the UK. You will be expected to travel to our sites across the UK occasionally. For those within commutable distance to London, you will have the option of working flexibly between home and in our modern open plan offices in Embassy Gardens (2 day per week in office).
Benefits you'll LOVE:
- Flexible working. We're happy to discuss flexible working at the interview stage.
- 25 days annual leave (exclusive of Bank Holidays)
- Marie Curie Group Personal Pension Scheme (we will match your contribution up to 7.5%)
- Loan schemes for bikes; computers and season tickets
- Continuous professional development opportunities.
- Industry-leading training programmes
- Wellbeing and Employee Assistance Programmes
- Enhanced bereavement, family friendly and sickness benefits
- Access to Blue Light Card membership
- Subsidised Eye Care
Marie Curie is committed to its values, which underpin our work.  We take stringent steps to ensure that the people who join our organisation through employment or volunteering, are suitable for their roles and are committed to safeguarding all our people from harm. This includes our staff, volunteers and all those who use or come into contact with our services. We are dedicated to creating not just a safe place to work but also a supportive and rewarding one.
We are committed to a world where everyone can thrive and fulfil their potential. We are devoted to the social justice imperatives and organisational benefits of full diversity, inclusion and equity in the workplace, and are a Stonewall champion. We actively encourage and welcome applications from candidates of diverse cultures, perspectives and lived experiences.
We're happy to accommodate any requests for reasonable adjustments.  Please email any requests to [email protected]

About Us
Allergy UK is the leading national charity dedicated to supporting the millions of people in the UK who live with allergic conditions. We work tirelessly to raise awareness, provide expert advice, and advocate for improved healthcare and rights for those affected by allergies.

The Role
We are looking for a dynamic and driven Fundraising Manager to play a crucial role in managing our amazing corporate partnerships, acquiring new business and the effective stewardship of our supporters. In this role, you will deliver on the £384k corporate partnership target.

Why Join Us? At Allergy UK, you’ll be part of a supportive and passionate team working to improve lives. We offer a collaborative environment where your ideas and expertise will shape the future of allergy awareness and advocacy in the UK. This is your chance to use your skills to create lasting change!

Trusts Officer.

Salary: £26,000 per annum.

Location: Remote (with occasional travel to London office)

Contract: Permanent – 35 hours per week.

Benefits:   

• 29 days annual leave PLUS bank holidays, with up to 5 additional days for continuous service and option to buy or sell leave. 
• Gain professional qualifications and excellent training/development opportunities. 
• Flexible maternity, adoption, and paternity packages. 
• Pension with up to 7% employer contribution with included life assurance cover. 
• Blue Light Card eligibility with 15,000 national retailer's discounts. 

Why Action for Children?   

Working here is more than a job. Everyone in the Action for Children family is passionate about protecting and supporting children. It is the sense of purpose that drives us every single day. Because we know that, when we work together, we can make a huge difference to bring lasting improvements to vulnerable children's lives.  

A bit about the role 

Action for Children aims to deliver substantial growth from our high value audience over the next five years, with the Philanthropy and Trusts team playing a vital role in achieving that ambition, working together with other Income and Engagement teams. 

As Trusts Officer you will work to secure donations from trusts and foundations to deliver a wide range of organisational priority projects and services, also contributing to the development of the trusts pipeline to support the team’s growth strategy.

We are looking for someone with excellent written and verbal communication skills and demonstrable experience of securing four and five figure gifts from Trusts and Foundations. 

How you'll help to create brighter futures  

• Work collaboratively and support the team to implement activities to deliver the Trust team’s financial aims with a responsibility for delivering an annual income target, focusing on securing four and five figure donations from charitable trusts and foundations.
• Initiate and develop long-term relationships with trusts and foundations.
• Develop and implement individual solicitation and stewardship plans for existing trusts and new prospects.
• Contribute to a communication and stewardship programme.
• Collaborate with fundraising colleagues to track and report on prospecting activities.
• Take responsibility for ensuring that fundraising partnerships with charitable trusts and foundations achieve their maximum potential. 
• Work with the Philanthropy, Trusts, and Prospect Development Managers to identify new prospects.

Let's talk about you 

• Ability to manage a complex pool of prospects and donors, devising clear donor solicitation plans with the aim of securing long term financial philanthropic support.
• Experience of creative proposal and report writing.
• Experience of preparing budgets for potential funders and for grant reports.
• A professional solutions-focused approach to making effective decisions.
• Experience of using and interrogating relational databases, maintaining accurate financial records.
• Flexible and calming approach to work and willingness to be accommodating over working hours when required.
• Excellent communicator with great interpersonal skills.

 Please see the Job Description for the full list of accountabilities and requirements.  

Find us on X, Linkedin, Facebook or YouTube to get to know us better. 

Closing Date: Tuesday 20th May 2025.

Interviews will be held via MS Teams on 27th and 29th May 2025. 

Please note we are unable to offer visa sponsorship for this role. 

Diversity, equality, and inclusion 

At Action for Children, we're dedicated to building a diverse, inclusive, and authentic workplace. 

We actively encourage applications from Black, Asian & Minority Ethnic, and disabled candidates as they are under-represented within Action for Children. We want to take deliberate and purposeful action to ensure equal opportunity to all groups in society and for Action for Children. 

Want to know more about Action for Children? 

Find us on X, Linkedin, Facebook or YouTube to get to know us better. 

We currently have an exciting opportunity for a Service Manager, based in our North-East region, to oversee our Anti-Trafficking and Modern Slavery Outreach and Accommodation support. This role is to manage and maintain high levels of service delivery. You will directly oversee coordinators. You will work with those Coordinators to ensure that; contractual KPI's are met, service users are supported effectively, staff are developed, and internal processes and procedures are followed to a high standard. The NE Service Manager will be the main point of contact for regional events and responsibilities. Where required, you will also play a role in implementing service and system improvements.

Responsibilities:

Service Management

• Oversight, line management coaching and support of Coordinators including effective supervisions and annual appraisals.

• Ensure all Service Users are being supported effectively and assist Coordinators with problem-solving and managing incidents, safeguarding issues, and complex cases.

• Ensure all staff are supported and managed effectively by their Coordinators, this includes leave, performance, wellbeing, and training.

• Communicate with the Salvation Army Modern Slavery team where necessary.

• Regular visits to all accommodation sites

• Work collaboratively with People and Culture staff to support and manage staff as needed.

• Organise and run the on-call rota for the service.

• Oversee other services or a team in the absence of Coordinator (ie. Holiday or sickness).

Safeguarding

• Ensure your team works proactively and closely with the Safeguarding Lead to keep all Service Users and Staff safe from harm.

• Ensure that the safeguarding policy and reporting system are strictly adhered to.

Health & Safety / Facilites Management

• Ensure lone-working safety procedures are implemented and sustained.

• Understand H&S standards & requirements and ensure they are monitored and maintained.

• To act as office manager for the regional office:

• Work closely and collaboratively with Facilities, LifeSupply, Operations, Devices, and People and Culture on this area.

• To oversee regular health and safety checks, office furniture & supplies and to liaise with finance re suppliers for this building.

• To support and when required facilitate, regional events and training

Assurance & Compliance

• Ensure all KPIs and standards are met and tracked by staff including referrals, exits, RNAs, and accommodation standards.

• Ensure all Weekly Overviews, checklists, audits, and other quality control systems created by the Assurance team are used consistently and processes are adhered to.

• Manage Service User or external complaints with the support of Senior Service manager when necessary.

• Ensure all month-end procedures are followed by staff, and information submitted effectively.

• Manage all performance issues raised by the Assurance team effectively and proactively.

• Ensure the Service is prepared for internal or external inspection & auditing from CQC, The Salvation Army, etc.

Stakeholder Engagement

• Work closely with the Head of Service in developing local partnerships and networks.

• Represent Causeway externally at events.

• Proactively engage in Networks and Forums you are assigned to.

Financial Control

• In collaboration with the Senior Service Manager ensure spending is in line with the MSVCC contract, policy, and budget.

• Communicating with the finance team appropriately with regards to month-end, financial requirements for the service, and problem-solving.

• Sign off expenses and spend in-line with expenses policy.

Training, Learning, & Development

• Support other Services & Innovations e.g. LifeSupply & Bright Future.

• Support the work of the Communication Department as requested.

• Develop and deliver training in conjunction with the People & Culture team.

Organisational Responsibilities

• As the most senior member of staff in the region, be a point of contact for the region and be a representative of Causeway’s values and culture amongst the staff team.

• To take the lead on any new projects that may take place, asked to do so by LM.

• To support any regional events such as staff meetings, training, external events etc.

• Attend relevant team meetings management meetings, and local team meetings.

• To be ‘on-call’, out of hours approximately one week in three/four - managing and accepting referrals and dealing with out-of-hours incidents.

Any other duties that are commensurate with the role

About Us

King’s Global Health Partnerships works with health facilities, academic institutions and governments to strengthen health systems and improve the quality of care in five countries: Somaliland, Sierra Leone, the Democratic Republic of Congo, Zambia and The Gambia. We bring together health, academic and international development expertise from King’s College London, the UK’s National Health Service (NHS) and our international partners to:

• Educate, train and support healthcare workers
• Strengthen healthcare and training institutions
• Enhance national health policies and systems

We connect UK and African health professionals, providing training, mentoring and hands-on support; and undertake collaborative research to inform policy and practice. We also support our partners by providing access to funding, networks and development opportunities. Through these long-term partnerships and our global volunteering scheme we promote skills and knowledge exchange, and mutual learning that contribute to building a stronger health workforce and improved quality of healthcare both internationally and in the UK.

Our partnership in Somaliland is over twenty years old and over that time we have built a track record in health workforce development.  With a focus on Maternal and Child health we have supported our partners in Somaliland to strengthen pre-service education and training for the next generation of doctors, nurses and midwives. 

Our partnership in Zambia is six years old. King’s Global Health Partnerships (KGHP) initiated a long-term partnership with Arthur Davison Children’s Hospital and Ndola Teaching hospital, in Ndola province, Zambia. Work in Zambia has focused on maternal and newborn health, breast cancer surgery, antimicrobial stewardship and health worker wellbeing.

KGHP is based within the School of Life Course & Population Sciences. The School of Life Course & Population Sciences is one of five Schools that make up the Faculty of Life Sciences & Medicine at King’s College London. The School unites experts across 5 departments, Women and Children’s health, Nutritional Sciences, Population Health Sciences, Ophthalmology and Twins & Genetic Epidemiology, overall covering the complexities of life course health & disease from individual cells molecular genetics to whole population level.

Our research links the causes of common health problems to life’s landmark stages, treating life, disease and healthcare as a continuum. We are interdisciplinary by nature and hugely successful: 91 per cent of our research submitted to the Subjects Allied to Medicine (Pharmacy, Nutritional Sciences and Women's Health cluster) for REF was rated as world-leading or internationally excellent. We use this expertise to teach the next generation of health professionals and research scientists. Based across King’s Guy’s, St Thomas’, Waterloo and Denmark Hill campuses, our academic programme of research, teaching and clinical practice is embedded across all SLCPS departments.

About the role

We are looking for a Programme Manager to lead on the management of our current programme activities in Somaliland and Zambia. The role will lead on the management of various grants/ projects within our Somaliland and Zambia partnerships as well as strengthening our partnership approaches in these two countries. The role will be responsible for project closeout, startup of new projects secured as well as developing new funding proposals to support the aims as set out in our partnership and organisational strategies. 

About You

To be successful in this role, we are looking for candidates to have the following skills and experience:

Essential criteria

1. BSc or MSc in Global Health or International Relations or aligned subject
2. Relevant experience managing multiple projects (including large and complex grants/contracts) throughout the full project cycle, preferably projects delivered by consortiums
3. Relevant experience working collaboratively with partner organisations in low resource settings
4. Financial management and budgeting experience for complex multi-year, multi-partner projects
5. Experience of developing MEL strategies for large and complex programmes, including developing indicators, theories of change, learning processes
6. Experience coordinating and managing the development of successful funding proposals including institutional donors such as FCDO and the DHSC
7. Significant experience in donor compliance and relationship management, preferably including trusts and foundations and institutional donors
8. Committed to equality, diversity and inclusion, actively addressing areas of potential bias

Desirable criteria

1. Knowledge/expertise of global health, health systems strengthening, or health workforce
2. Exceptional planning, organisation and execution skills
3. Strong communication skills: written and verbal
4. Experience of managing and developing staff from different backgrounds
5. Strong IT skills including Excel, Word, Outlook, PowerPoint and databases

Do you want to help charities to change the lives of people most in need of help across Yorkshire and the Humber?

We have two permanent Funding Officer positions in the Yorkshire and the Humber regional team.

Join us as a Funding Officer and you’ll have the opportunity to make a real difference to communities across the region. Working as part of the Yorkshire and the Humber team as part of a team of 20 colleagues you will combine hybrid working - either from home, our Leeds office adjacent to Leeds station, or project visits, to understand how and where amazing people and organisations are transforming neighbourhoods.

If you have previous experience for a funder, then that is great but it’s not a necessity.

• You will need to be confident with comprehension and writing because you will be working with those applying for grants to advise and support them as necessary to develop proposals including project budgets.
• You’ll work with your colleagues to assess and recommend projects for funding. Some days you’ll be attending funders fairs, in person or online, whilst on others you may be meeting with Councils or other funders to share information about need and funding in a particular neighbourhood.
• You’ll also have responsibility for overseeing a portfolio of projects to ensure they are on track. If you have experience of the voluntary sector that would be ideal, particularly in the Yorkshire and Humber region.
• Confident in writing, comprehension and with an understanding of budgets you will be passionate about supporting communities to build on their strengths to improve lives.

Interview date:25th and 26th June. Virtual, 1st stage only interview.

Location: Leeds is the local office – Hybrid, flexible working style with a requirement to travel into the communities

Essential criteria

• Communication skills: Strong report writing skills to produce concise, written recommendations for assessment purposes within strict timescales. Listening and verbal communication skills also important.
• Analytical skills: Ability to assess a high volume of applications, make good judgements, challenge when appropriate and manage risk.
• Relational skills: Ability to nurture, develop and promote effective relationships and communication with colleagues, community organisations and other external agencies with a strong commitment to equity and inclusion.
• An ability to adapt quickly, decisively and with full commitment to new processes and systems and the confidence to use your judgement, take initiative and challenge when appropriate.
• Demonstrable IT skills and the ability to learn detailed processes quickly and accurately.

Desirable criteria

• Knowledge of Yorkshire and the Humber and the charity sector within it. Experience working with under-represented communities in the region is particularly desirable.
• Understanding of financial planning and business plans, ability to analyse accounts and numerical data.
• An ability to manage your own workload with minimal supervision.

Equity, Diversity and Inclusion  

Communities in the UK come in all shapes and sizes. National Lottery funding is for everyone – therefore, we are committed to equity, diversity and inclusion and we work hard to ensure our funding reaches where it is needed.  

We also believe our people should represent the communities, organisations and individuals we work with. That’s why The National Lottery Community Fund is committed to being an inclusive employer and a great place to work. We recognise and celebrate the fact that our people come from diverse backgrounds. We positively welcome applications from people from ethnic minority backgrounds, people with disabilities or longstanding health conditions, people who are LGBTQ+, and people from different socio-economic and educational backgrounds, as well as people of all ages. 

As a Disability Confident Employer, we take a proactive approach in making reasonable adjustments, if needed, throughout the recruitment process and during employment. (This can be related to a physical and mental health condition.) 

As HR Advisor at TPT, you will be stepping into a role where your expertise and passion for people and desire to transform the employee experience will really make a difference.  You’ll be the go-to person, a trusted advisor, on everything from recruitment to employee relations, ensuring we follow best practice and do the right thing.  Your tenacity and attention to detail will ensure a smooth recruitment and onboarding process for starters to TPT.  With enthusiasm and resilience, you’ll assist in drafting and reviewing policies, and help automate our processes, design and deliver HR related learning.

If you're excited about making an impact within a sight loss charity, we'd love to hear from you! Apply now to join our team.

About You

You will have working experience in a generalist HR Advisory role, with either CIPD level 5 or equivalent experience, and related knowledge of employment law. You will have some knowledge in managing the employee life cycle including recruitment, HR policies and procedures, and in resolving employee relations challenges with confidence and empathy. To accomplish this, you will also have excellent organisational skills, attention to detail and communication skills.

This is a great opportunity to be at the heart of our mission, ensuring that our HR team supports the passion and commitment of our work every day. If you want to use your HR expertise in a brand new role to create an inclusive, dynamic, and empowering workplace, we’d love to hear from you!

About us

At Thomas Pocklington Trust (TPT), we strive for equality of blind and partially sighted in every aspect of society. We are a charitable organisation with a dedicated staff – over half of us are blind or partially sighted. Our mission is to support blind and partially sighted people to bring about equity and inclusion in every aspect of society.

To do that successfully and effectively, we want to provide meaningful support to our dedicated staff, so that they have the tools and confidence to not only support the community, but also to grow and develop themselves.

If you'd like to have an informal conversation about the role, please email us and we'll get in touch to arrange a call. 

Are you a highly organised, self-motivated, creative problem solver with an interest in wildlife looking to develop your administrative and facilities management skills? Would you like to work at one of the RSPB's flagship reserves?

Facilities Manager
Reference: FEB20250384
Location: RSPB Leighton Moss, nr Carnforth
Salary: £27,123.00 - £28,956.00 Per Annum
Contract: Permanent
Hours: Full-time, 37.5 hours per week
Benefits: Pension Scheme, Life Assurance Scheme, 26 days' Annual Leave

We're looking for a new Facilities Manager for our Leighton Moss reserve. This is a fantastic opportunity to join the team at Leighton Moss in North Lancashire. As part of the team, you will work for one of the world’s leading conservation charities, dedicated to saving nature.

As the Facilities Manager you will be responsible for ensuring the infrastructure and support services are well maintained, operate within budget, in line with good practice and within legal frameworks. You will provide comprehensive business/operational support facilitating delivery of work programmes and an effective working environment. You will ensure RSPB is accredited by Green Dragon and compliance is maintained. You will manage the administration of the site as well as managing staff and volunteers and ensuring a high level of customer service.

Essential skills, knowledge and experience:

• You will have the self-motivation and organisational skills to effectively prioritise and deliver a large and varied workload - maintaining our buildings, supporting the visitor business and land management operations and providing admin support to managers.
• Knowledge, understanding and evidence of the key elements of ensuring well-maintained facilities and associated services.
• Ability to ensure H&S compliance is met, knowledge and experience of writing and implementing Risk Assessments and Emergency Procedures.
• Good verbal and written communications skills and ability to engage with a wide range of audiences.
• Ability to plan/project manage, prioritise and problem solve.
• Ability to manage your own team of staff and volunteers to ensure daily cost-effective, efficient running of the facility.
• You will be an effective forward-planner with the ability to anticipate and respond quickly to change.
• You will be proficient at using a variety of IT programmes/software including Microsoft 365 especially SharePoint and show an ability to learn unknown/bespoke software packages that are utilised within the RSPB. You will be able to impart this knowledge on others.
• You will have experience of overseeing the administration of the site.
• You will be calm in a crisis, be able to juggle multiple demands on your time and cope well in reactive circumstances.
• You will be confident and assertive in a team environment.
• Ability to provide high levels of customer service.

Desirable skills, knowledge and experience:

• To be confident in building management and deal with trades people.
• Financial management skills to be able to manage a facilities budget (overseen by the site manager) and ensure value-based budgeting. You will work to a high degree of accuracy, flexibility, confidentiality and discretion.
• Knowledge of Environmental Management Systems, including legal compliance, quality management and sustainability of a site.
• Ability to effectively use RSPB systems including eBIS and Assemble. Also, knowledge of IT and network systems is useful.
• Ability to deal with confidential and sensitive information appropriately.
• A facilities management qualification or equivalent.
• Natural history knowledge and knowledge of conservation issues and priorities

Closing date: 23:59, Sun, 25th May 2025
We are looking to conduct interviews for this position from week commencing 2 June 2025.

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

As part of this application process you will be asked to complete an application form including evidence on how you meet the skills, knowledge, and experience listed above. Please use the numbered essential & desirable criteria above as individual headings to focus your skills, knowledge and experience. Don’t be concerned if you cannot complete information for all the criteria but do bear in mind that many skills are transferable. Also, rather than saying you can do something or have experience of something, give real examples that demonstrate it.

We are committed to developing an inclusive and diverse RSPB, in which everyone feels supported, valued, and able to be their full selves. To achieve our vision of creating a world richer in nature, we need more people, and more diverse people, on nature’s side. People of colour and disabled people are currently underrepresented across the environment, climate, sustainability, and conservation sector. If you identify as a person of colour and/or disabled, we are particularly interested in receiving your application. Contact us to discuss any additional support you may need to complete your application.

The RSPB is an equal opportunities employer. This role is covered by the Rehabilitation of Offenders Act 1974.

This role is not eligible for UK Visa Sponsorship - the successful applicant will need to have a pre-existing Right to Work in the UK in order to be offered an employment contract.

No agencies please.