Communications manager jobs

Want to play your part in transforming society?

You're in the right place.

Many of our Spear trainees have faced significant barriers to finding work, including family breakdown, growing up in care, disability or mental health difficulties, having been involved in crime, or really struggling at school. We believe that being out of work can lead to isolation and proliferate these challenges, meaningful work is key in helping young people find a sense of purpose and community. We're proud that the coaching and community that the Spear Programme provides makes such a difference that 75% of those who take part find work, and are still in work a year later.

Not only will you be part of bringing about powerful change in people's lives, but throughout this paid, dynamic opportunity, you'll be supported and challenged. We'll invest in you, developing expert coaching and leadership skills to set you on a great career path.

Please feel free to let us know if you may require any reasonable adjustments to participate fully in our recruitment process, or if you have any enquiries regarding accessibility such as wheelchair access. 

The important stuff

Location: Leeds

Contract: Full-Time, Permanent

Hours: Monday - Friday, 9.30am - 5.30pm (With some out-of-hours work needed for events such as our Spear Celebrations)

Salary: from £23,690

Closing date: Monday 10th November (We are interviewing on a rolling basis and might close the application early if we find the right candidate)

Upcoming Assessment Days: Wednesday 26th November

Application pack: Have a look at our application pack for more information about the role and Resurgo

Benefits

• 28 days annual leave (including Christmas Gift Days) plus bank holidays
• Excellent benefits including Health Insurance, access to Cycle to Work scheme, and enhanced parental leave, dependants leave, and sick leave policies with income protection
• Excellent personal development and training opportunities, including our iLM-accredited 5-day Coaching for Leadership programme (worth £3,000)
• We aim to support all Assistant Coaches to progress to other roles with us after this initial year, with development towards management level within 3 years
• Regular staff prayer meetings, conferences and retreats (one residential)

What will you do?

• Coach 16-24 year olds, bringing about powerful change in their lives 
• Build great relationships with relevant professionals 
• Form part of an intentional church community 

What will you gain?

• Management skills and career progression 
• Excellent coaching capability 
• Social Impact Experience
• Christian Leadership Skills 

Design and Content Assistant

We are looking for a Design and Content Assistant to help bring stories of hope and transformation to life through great design. From bold social media graphics and digital assets to print materials and campaign visuals, you’ll help shape how supporters see and engage with our work around the world.

Position: Design and Content Assistant

Location: Milton Keynes / Hybrid 2 days a week in the office

Hours: Full-time 36.5 hours per week

Contract: Permanent

Salary: Circa £30,874

Closing Date: 24th October 2025. We reserve the right to interview candidates and close the ad ahead of the closing date should a strong candidate be identified

Interview Date: Week commencing 27th October 2025

About the Role

You’ll join a supportive, fast-paced creative team where collaboration and fresh thinking are at the heart of everything we do. One day you might be designing for a major fundraising appeal, and the next you’ll be crafting visuals for a campaign that shines a light on global issues.

It’s a varied, hands-on role for someone who loves visual storytelling and wants to use their creativity for good.

What You’ll Do

· Produce engaging, on-brand visuals across digital, social, and print channels

· Support campaign and content design that inspires supporters and tells powerful stories

· Develop templates and creative assets that strengthen our visual identity and brand

· Manage multiple briefs and deadlines with good organisation and attention to detail

· Ensure all design outputs meet accessibility and brand standards

About You

You’re a creative thinker with a passion for design and storytelling. You have an eye for colour, layout, and typography, and you enjoy seeing your ideas make a real impact. You’re organised, collaborative, and keen to keep learning and developing your craft.

You’ll bring:

· A qualification or proven experience in Graphic Design, Visual Media, or a related field

· Strong skills in Adobe Creative Suite (Photoshop, Illustrator, InDesign)

· Experience designing for digital, social, and print formats

· A positive, proactive approach and great attention to detail

· A desire to use your creativity to make a difference in the world

· A personal alignment with World Vision’s mission and values

Why Join Us?

· Work in a creative, purpose-driven team that values collaboration and fresh ideas

· Use your design skills to create work that inspires change and builds connection

· Enjoy a flexible hybrid model, combining home working with our Milton Keynes office

· Access training and development opportunities to grow your creative skills

· Be part of a global organisation making a tangible impact for children and communities

As an active Christian, this role offers you the opportunity to integrate your Christian faith and be sensitive to its various expressions across cultures and denominations. Inspired by our Christian faith, we serve alongside children of all faiths and none through long-term development projects, emergency responses and advocacy in almost 100 countries.

In addition to the salary offered, we offer good benefits including:

· A flexible and supportive working culture

· Pension scheme (with employer contributions)

· Generous holiday allowance

· Free parking (Milton Keynes office)

· Opportunities for faith-based gatherings, prayer, and devotionals

· A welcoming, purpose-driven team who are passionate about making a difference

About the Organisation

World Vision is an international children’s charity working with children, their communities, and with supporters and partners, in almost 100 countries. Through long-term development projects, emergency responses and advocacy we’ve helped bring lasting change to millions of children, over more than 60 years. As a Christian organisation, everything we do is motivated by our faith as we strive to reflect God’s unconditional love.

An offer of employment is conditional upon the successful completion of applicable background checks, including a criminal records check.

World Vision is proud to be an Equal Opportunity Employer. We value diversity and aspire to reflect this in our workforce. We particularly welcome applications from under-represented sections of the community. World Vision UK also operates flexible working policies and practices. As a Disability committed employer we encourage qualified individuals with a disability to apply and request a reasonable adjustment if you are unable or limited in your ability to use or access as a result of your disability.

Please note we can only consider applicants who presently have the right to work in the UK.

You may also have experience in areas such Design, Content Design, Design and Content, Graphic Design, Visual Media, Media, Marketing, Communications, Content Creator, Design and Content Assistant, Design and Content Officer, Media Creator.

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

As a vital part of the safeguarding team, the Trainer and Facilitator will play a key role in developing and delivering safeguarding training across the Diocese. This includes ensuring that all those with safeguarding responsibilities are equipped with the knowledge, confidence, and understanding necessary to recognise, respond to, and prevent abuse, and to create safe and caring church communities.

The role requires both strong organisational and interpersonal skills. The postholder will deliver training online and in person, adapting content and delivery methods to meet diverse learning needs and contexts. They will also monitor compliance and engagement with training across the Diocese, maintaining accurate records and preparing reports for leadership and governance bodies.

If you have excellent engagement & presentation skills, good IT competency, the ability to effectively prioritise and manage your workload - matched with a conscientious and flexible approach, then this may be the opportunity for you. 

Main Duties And Responsibilities

Training Delivery
To deliver training both in person and on-line, in Safeguarding leadership, and raising awareness of Domestic Abuse, including evaluating pre and post training session work

Safeguarding Training Coordination:
Coordination of the diocesan safeguarding learning and development programme, ensuring alignment with national frameworks and standards.

Training Administration and Record Management:
Organise around 80 training sessions annually, managing bookings, materials, publicity, and attendance records, and maintaining accurate safeguarding training data for individuals and parishes.

Reporting and Team Support:
Produce reports and statistics on training compliance and trends

We are looking for someone with:

· A qualification or demonstratable experience in training or education.

· Demonstratable experience in evaluating pre and post training session work.

· Demonstratable safeguarding experience.

· Good clear communication skills, in particular a friendly and sensitive training delivery manner, and confidence in in running Zoom and Teams for training.

· High level of ICT and database skills, in particular the ability to input data accurately and extract reports as required.

· Understanding and assurance of absolute confidentiality in relation to records held in safeguarding files and databases

About Us:

Southwark is a diverse and vibrant Diocese in so many ways, from the energy of the inner city to the beauty of the Surrey Hills. We are one of the largest Dioceses in the Church of England, serving the people of South London and East Surrey. We take joy in the distinctiveness and variety of God’s gifts and people. You will find churches that offer welcome, care and dignity in Christ’s name to their parishes; chaplains walking along side those in education, hospitals, and prison; and pioneering communities seeking to reach out and serve in new ways.

The Diocesan Safeguarding Team supports parishes and senior clergy to safeguard children and adults who may be at risk of abuse and neglect, and those in abusive relationships.

We seek to be Christ-centred and outward-focused in all we do.

Are you interested in applying? 
Please view the Job Information Pack for full and further details about the role, including shortlisting and interview dates.

Equal Opportunities

The Diocese has a strong commitment to equal opportunities and will not discriminate on the grounds of race, nationality, age, sex, disability, marital status, sexual orientation, religion or belief. Its employees are expected to abide by the Equal Opportunities Policy which embodies these principles.

Our ideal candidate is an idividual who has a strong background in commercial and operational activities, proven experience in strategic leadership and organisational management, strong financial acumen and excellent comminication skills.

About RSPCA Llys Nini

RSPCA Llys Nini (Carmarthenshire to Cardiff Branch) is affiliated with the national RSPCA but operates as an independent, self-funding charity. Over the past 25 years, thanks to the vision of its leaders and the dedication of its staff and volunteers, Llys Nini has become one of the UK’s leading animal welfare charities.

Our core mission is animal welfare, and we are proud to have rehomed more than 22,500 cats, dogs and other animals. Beyond this, we also recognise the importance of our role in the community, local economy, and environment. This wider perspective has shaped projects such as our community café, woodland trails, and low-carbon community hub.

Our Impact and Operations

• Rehoming hundreds of animals every year in South Wales.
• Generating an annual income of over £2.5m, with expenditure of around £2m.
• Operating 10 shops across the branch area, which provide a vital income stream.
• Fundraising team, rental income, external grants, café and event facilities contribute significantly to sustainability.
• Managing a dedicated team of staff and volunteers who are central to our success.

The Opportunity

The Board of Trustees is seeking to appoint a Chief Executive Officer (CEO) to lead Llys Nini into the next phase of its development. This is an unique opportunity to make a lasting difference for animals, people, and the environment across South Wales.

We face the same challenges as the wider charity sector: increasing demand for services, economic uncertainty, and the need to develop sustainable income streams. We are looking for a leader who can turn these challenges into opportunities.

The Role

The new CEO will:

• Lead, manage, and inspire our staff and volunteers to deliver the charity’s vision and strategy.
• Ensure that Llys Nini remains resilient, sustainable, and fit for the future, both structurally and financially.
• Oversee all aspects of the charity’s operations, ensuring efficiency and compliance.
• Strengthen existing partnerships and forge new ones across local communities, businesses, and stakeholders.
• Support and develop current income streams while identifying and securing new funding opportunities.

What We’re Looking For

We are seeking an individual who can demonstrate:

• Proven experience in strategic leadership and organisational management.
• Strong financial acumen.
• Excellent communication and partnership-building skills.
• A strong background in commercial and operational activities.
• The ability to inspire, empower, and unite staff, volunteers, and supporters.

Job Title

Chief Executive Officer (CEO)

Responsible to

The Chair and to the Board of Trustees

Reporting line

Line Manager to all senior team - Finance Manager, Animal Centre Manager, Area Shop Manager, Fundraising Manager, Ysgubor Manager

Hours of Work

35 hours per week, flexible working pattern considered

Location

Based at Animal Centre, Penllergaer, Swansea, Hybrid working can be considered.

Remuneration and conditions of service

The salary scale is between £50,000 to £60,000 full time pro rata. (Dependent on experience)

Holiday entitlement is 35 days inclusive of Statutory Holidays.

Pension.

Candidates must be eligible to work in the UK.

Must abide with the ethics of the RSPCA.

Job purpose Summary:

To be the organisation’s lead professional, leading on strategy development and delivering the objectives of the Charity. To lead, manage and develop the staff teams in order to meet the organisation’s strategic objectives and ensure its sustainability.

Accountable to the Board of Trustees and acting as the interface between employees, volunteers, and other partners with the shared aim of delivering upon the Branch’s charitable objectives.

Main responsibilities:

1. Strategic Leadership

• Provide vision, leadership, direction and management in collaboration with the Board of Trustees, employees, RSPCA, and relevant stakeholders.
• Lead on strategy development, business planning and financial planning in partnership with the Board of Trustees and Finance Manager.
• Develop and monitor strategies and policies to ensure the long term viability of the organisation, including care and maintenance of the land and buildings.

2. Governance

• Support the Board of Trustees in the responsibilities to ensure robust governance structures.
• Alongside the board, taking responsibility for the legal obligations of the organisations in accordance with the RSPCA and Charity Commission rules.

3. Financial & Resource management

• Develop a funding strategy that explores implements and maintains short- and long-term funding options.
• Develop appropriate partnerships with other local charities and organisations.
• Working with the Finance Manager, preparation and oversight of resources and investments.
• Identify and manage risks within the organisation, ensuring appropriate controls are in place.

4. Partnership relationships and management

• Build strong and strategic relationships and alliances with the RSPCA and local organisations within the community.

5. Operation Management

• Provide value driven leadership, support and professional development across the organisation, including performance review processes.
• Monitor and review the organisational structure, performance and quality of the services provided to the public in all areas.
• Ensure all policies are up to date and relevant.
• Acting as on the safeguarding leads for the Charity, manage the concerns from staff, customers and visitors, in line with the policy and procedures.
• Promote the importance of the Welsh Language and culture, Equality, Diversity and Inclusion and acting as a role model for the inclusive values of the Branch.

6. People Management

• Effectively line manage the senior staff.
• Encourage a culture and ethos of consultative and collaborative working throughout the organisation.
• Position the Branch as an employer of choice.
• Maintain effective relationship with Trustees.

7. Other

• Promote the work of Llys Nini where appropriate.
• Carry out any other work or duties that are reasonably requested

Person Specification

Knowledge/Qualifications

• Educated to degree level or equivalent relevant experience (Essential)

Experience

• A proven record of strategic leadership and operation management (Essential)
• Experience of working with people of a wide range of backgrounds.(Essential)
• Experience in running commercial operations, managing budgets and resources, income generation. (Essential)
• An understanding of Charity Law and expectations from the Charity Commission.(Desirable)
• Experience in grant applications and funding (Desirable)
• Experience in HR (Desirable)

Essential skills:

• Financial and commercial business acumen including devising and managing income streams.
• Ability to innovate.
• Ability to lead and manage staff.
• Good communication skills to be able to work with and report to the Board of Trustees, staff and partnerships.
• A strong sense of responsibility and accountability.
• Ability to negotiate.

Desirable skills:

• Communicate through the medium of Welsh.

Values

• Compassionate – we care about the lives of animals and have empathy for people.
• Inspirational – we take the lead and speak up for others.
• Committed – we are committed to giving animals better lives and people better opportunities.
• Integrity – we are honest and trustworthy

How to apply:

Please forward your CV together with a covering letter, (no more than 2 pages of A4) highlighting your suitability for the job role.

We will interview people who can show in their covering letter that they meet the Essential qualities in the Person specification as well as considering the competencies. We will use the interview and assessment process to establish if the candidates have both the necessary essential qualities and competencies. References from suitable sources, including current employer, is essential prior to contract being issued.

The successful candidate will be dynamic, have a track record of achievements, be prepared to be hands on and be a self-starter, have a flexible approach, be passionate and ambitious for the positive impact of RSPCA Llys Nini in the local community.

Closing date for applications: 31 October 2025

Interview dates:

Online assessment via Teams - w/c 10 November 2025

In person interviews – w/c 17 November 2025

Child Participation and External Engagement Advisor

Do you have a passion for children’s rights and skills to work with children and young people as equal partners?

We are looking for a Child Participation and External Engagement Advisor to join the team, so if this sounds like you then apply today!

Position: Child Participation and External Engagement Advisor

Location: Milton Keynes or London

Hours: Full time, 36.5 hours per week

Contract: Permanent

Salary: £36,576 - £38500

Closing Date: November 14, 2025. We reserve the right to interview candidates and close the ad ahead of the closing date should a strong candidate be identified

About the Role

The Child Participation and External Engagement Advisor is responsible for shaping child and youth engagement at World Vision UK, including leading the Youth Advocacy Network and ensuring young people’s views and voices are at the heart of everything WVUK does internally and in external engagement. Child participation comprises 60% of the role, with the remaining 40% playing an important role in maintaining and expanding WVUK’s reputation with peers and the UK government through external engagement in one or more key priority areas.

This position has a direct relationship with the members of the WVUK strategic leadership team (SLT) and the Board of Trustees, with regards to reporting and decisions to deliver WVUK accountability to safe, equitable and quality child and young people’s participation.

About You

This role IS for you if you have…

· A bachelor’s degree in a related field (e.g. children’s rights, development studies, international relations) or equivalent experience

· Knowledge of children and young people’s participation principles and best practice, including safeguarding standards.

· Good working knowledge of or demonstrable interest in UK government and politics

· Knowledge of media and social media communications techniques and channels, including common platforms for young people’s engagement

· The ability to engage decision makers and to influence them to achieve change

As an active Christian, this role offers you the opportunity to integrate your Christian faith and be sensitive to its various expressions across cultures and denominations. Inspired by our Christian faith, we serve alongside children of all faiths and none through long-term development projects, emergency responses and advocacy in almost 100 countries.

In addition to the salary offered, we offer:

· A flexible and supportive working culture

· Pension scheme (with employer contributions)

· Generous holiday allowance

· Free parking (Milton Keynes office)

· Opportunities for faith-based gatherings, prayer, and devotionals

· A welcoming, purpose-driven team who are passionate about making a difference

About the Organisation

World Vision is an international children’s charity working with children, their communities, and with supporters and partners, in almost 100 countries. Through long-term development projects, emergency responses and advocacy we’ve helped bring lasting change to millions of children, over more than 60 years. As a Christian organisation, everything we do is motivated by our faith as we strive to reflect God’s unconditional love.

An offer of employment is conditional upon the successful completion of applicable background checks, including a criminal records check.

World Vision is proud to be an Equal Opportunity Employer. We value diversity and aspire to reflect this in our workforce. We particularly welcome applications from under-represented sections of the community. World Vision UK also operates flexible working policies and practices. As a Disability committed employer we encourage qualified individuals with a disability to apply and request a reasonable adjustment if you are unable or limited in your ability to use or access as a result of your disability.

Please note the organisation can only consider applicants who presently have the right to work in the UK and all candidates must be personally committed to the Christian faith and be able to respect, uphold and work within our client’s Christian mission, values, culture and faith statements. This individual will represent and speak on behalf of a Christian charity and as such the Occupational Requirement for an active Christian faith is justified under the Equality Act 2010 Schedule 9, Part 1, clause 3.

You may also have experience in areas such Youth Engagement, External Engagement, Youth Voice, Advocacy Advisor, Youth Participation, Policy Advisor, Empowerment and Advocacy, Youth Engagement Advisor, Youth Voice and Advocacy Advisor, Youth Participation Advisor.

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

Project Officer – Active Journeys 

London East & South East 

£28,831 per annum (pro rata for part time) 

Ref: 85REC 

Full time 37.5 hours per week – we are happy to talk flexible working 

Base: Hybrid, with travel around London, East & South-East 

ABOUT THE ROLE 

This is a fantastic chance to join the Walk Wheel Cycle Trust, working within the Active Journeys team as our new Project Officer. 

As the Project Officer you will be required to play a dynamic role in delivering a variety of walking, wheeling, and cycling projects that make a real difference to people's lives. 

In this varied role, you will be responsible for planning and delivering practical activities for young people in schools, supporting the implementation of School Streets to create safer and healthier environments, and working closely with the National Cycle Network and Infrastructure teams on community engagement for related schemes. You will engage with a broad range of internal and external stakeholders, building strong relationships to ensure the successful delivery of projects, and will also be responsible for integrating Sustrans volunteers into your work to help maximise impact and community involvement. 

This role involves regular travel, with work taking place at different locations to support and deliver projects for the Walk Wheel Cycle Trust. 

ABOUT YOU 

We ask that you have experience in the following areas: 

• Experience of managing small clearly defined projects or experience of delivering work packages as part of a project.
• Experience of working as part of a team and building meaningful and collaborative relationships, both internally and externally.
• Understanding of active travel and issues facing communities that experience inequalities.   
• Knowledge and understanding of behaviour change theories and tools.
• Knowledge and experience of applying health and safety procedures including risk assessment
• Knowledge of safeguarding principles.
• Experience of leading group workshops and presenting to audiences online and in person.
• Ability to ‘flex’ across different projects at different delivery stages and local contexts.   

WHAT WE OFFER 

In return you will enjoy flexible hybrid working that’s shaped around what works best for you and your team, plus a supportive and rewarding environment where you can thrive.   

Wellbeing  

• 28 days’ leave per annum plus bank holidays for full-time working
• Ability to buy an extra week of annual leave (pro-rata for part-time staff) 
• Staff volunteer days 
• 24/7 free, impartial and confidential support service 
• We are members of the Green Commute Initiative and Cycle Scheme who both offer cycle to work schemes  

Financial  

• Group Personal Pension scheme with a 6% or 7% of basic salary contribution being matched by Sustrans 
• Bike, computer and season ticket loans 
• Discount benefits 
• London Weighting Allowance of £4,530 for all those living within a London Borough (32 local authority districts plus the City of London) 
• Death in Service benefit – 3 x annual Salary  

Family Friendly  

• Enhanced maternity and paternity pay 
• Flexible Working practices (full time hours are 37.5 per week, Monday - Friday)  

ADDITIONAL INFORMATION 

• Closing date for the receipt of completed applications is 23:59, 26 October 2025  
• Interviews will take place via MS Teams during the week commencing 10 November 2025 

Our Values 

• We are always learning
• Championing equity
• Taking ownership
• Delivering Together 

Join a groundbreaking initiative at the intersection of digital creativity and AI.

My client is part of the UK cultural sector and is currently working in partnership with government on a new and ambitious initiative. It is seeking to create a new online platform to empower digital creators to license and commercialise their work to AL developers and innovators.

At the very beginning of this exciting enterprise, my client is assembling a small, dynamic project team to deliver a pilot platform, investigating assumptions, commerciality and scalable access.

As such they are looking for a Financial Planning & Analysis Project Lead who can take responsibility for evaluating the commercial model and pricing.

Reporting into the Project Director key responsibilities will include:

• Develop and present strategic modelling options within a developed finance framework including best, worst and base case.
• Using dynamic financial models which can be adjusted to reflect and stress test different scenarios.
• Effectively use analysis to identify variation from expectations and proactively develop alternative routes to course correct or optimise.
• Develop and implement financial planning and budgeting processes for the project.
• Collaborate with the project team to integrate financial considerations into business decisions and development plans.

The successful candidate will be a fully qualified Accountant who thrives in ambiguity and startup-like environments. Ideally coming from the technology/ digital sector, you will be an expert in complex commercial analysis and financial planning. Excellent stakeholder engagement and communications skills required.

Citizens UK 

Citizens UK is the UK’s biggest, most diverse and most effective people-powered alliance. We bring communities and local organisations together to work on issues that matter; from campaigning for zebra crossings on dangerous roads, to reforming the immigration system, to the Living Wage campaign. We have a track record of winning change through hundreds of local and national campaigns. We know everyday people have the ability to shape the world around them. We believe that through developing local leaders, we can drive nationwide change and create community-led solutions to big and small problems.

Our community sponsorship work fits within our ‘Migrants and Refugees’ theme of work, which combines place-based and multi-issue organising through our Migrants and Refugees Organising (MARO) team, and effective national campaigns, alongside the pioneering community sponsorship of refugees. Staff joining Sponsor Refugees are joining a thriving team that works collaboratively with the wider Migrants and Refugees theme. 

About

This is a rare opportunity to combine strategic leadership, policy influence, and grassroots impact. As Head of Community Sponsorship, you’ll be at the forefront of one of the UK’s most inspiring community movements. Citizens UK played a pioneering role in bringing community sponsorship of refugees to the UK and now leads national programmes helping hundreds of people find safety, belonging, and a new start.

You’ll oversee national delivery of our sponsorship work, manage a talented cross-functional team, and shape the future of the UK’s refugee resettlement system. From working with community organisers and local groups to engaging senior policymakers and funders, your leadership will help grow a movement that places compassion, collaboration, and lived experience at its heart.

We’re looking for a mission-driven leader who can think strategically, build partnerships, and inspire others, someone who believes that ordinary people can achieve extraordinary things when they act together. If you’re ready to help shape the next chapter of the UK’s refugee welcome story, we’d love to hear from you.

Purpose 

At Citizens UK, our organisers and project staff work within communities to develop leaders, strengthen organisations, campaign for change and organise across difference. There are various project roles and operational, communication, finance and HR roles that support the organisation and project staff and organisers to deliver on this mission and work. This work is rewarding and can be challenging; it requires a personal commitment to inclusion, a willingness to listen and disagree respectfully, and an interest in working in an organisation where our staff, member institutions and leaders will come from a diversity of backgrounds and often hold views that may be very different from our own. More information about how we operate within this context and build trusted relationships across difference can be found on our website and is covered in induction. Onboarding and navigating this relational culture, and type of work, is supported by line managers and further training. 

Citizens UK has played a pioneering role in introducing and developing community sponsorship of refugees in the UK. In response to the Syrian refugee crisis, it called for a Canadian-style scheme in 2015, which led to the UK government launching its own programme in 2016. Citizens UK was instrumental in shaping the policy and later established the Sponsor Refugees programme in 2017 Through training, advocacy, and coordination, it has helped hundreds of local groups welcome refugee families. In 2022, Citizens UK expanded its work by launching the Communities for Ukraine programme, matching Ukrainian refugees with UK hosts and most recently has run Communities for Afghans, resettling dozens of refugees. Throughout, it has combined grassroots mobilisation with national advocacy to build a sustainable, community-led model of refugee resettlement. 

Main Responsibilities 

As Head of Community Sponsorship at Citizens UK you will lead the complex strategic and operational delivery of the Sponsor Refugees programmes. This currently includes funded work to deliver a second phase of the Communities for Afghans programme to welcome 125 Afghan refugees as well as oversee the development of influencing work around the UK Government’s forthcoming sponsorship reform agenda. The post-holder will oversee a cross-functional team, ensuring that goals around refugee resettlement, host and sponsor recruitment, and strategic partnerships are met. This includes managing project performance through effective monitoring and evaluation, aligning operations with the organisation’s business plan, and integrating teams to deliver impactful results. The role also involves coordinating outreach to grow the network of hosts and community sponsorship groups, while embedding refugee voices in strategic planning and promoting meaningful community engagement. 

In addition to project leadership, the Head of Community Sponsorship will drive organisational development by fostering collaboration, developing sustainable funding strategies, and ensuring alignment with Citizens UK’s broader migration and transformation goals. They lead relationship management with senior stakeholders, policy makers, and funders, and support the creation of campaigns and resources to expand public awareness and support for community sponsorship. With responsibilities spanning staff management, communications, and external representation, the role is key to shaping Citizens UK’s refugee resettlement strategy and sustaining its national impact. 

Working as the Head of Community Sponsorship for Citizens UK, initially reporting to the Director of Communications and External Affairs, your main responsibilities will include: 

Contribute to Citizens UK and Project Strategic Objectives 

• Demonstrate ability to initiate and lead large-scale, national-level community sponsorship programmes that reflect and advance Citizens UK’s mission. 

• Develop and implement strategic approaches that integrate community organising with refugee resettlement policy influence. 

• Build and grow innovative that centre lived experience and drive systemic impact. 

Build and Manage Projects & Achieve Work Targets Effectively 

• Oversee multiple complex projects with national reach, ensuring targets on refugee resettlement, host recruitment, and strategic partnerships are achieved. 

• Develop and manage project workplans, KPIs and budgets, ensuring delivery to time, standard, and impact goals. 

• Establish systems for performance tracking, evaluation, and continuous improvement across project streams. 

Learning, Expertise, Wellbeing & Inclusion 

• Lead the team in learning and reflective practice, ensuring up-to-date expertise on sponsorship policy, refugee needs, and civic engagement models. 

• Act as a senior expert in sponsorship strategy; coach and mentor staff and partners, and facilitate learning across departments and projects. 

• Influence and lead the integration of equity, wellbeing and refugee voice into strategic decisions and delivery frameworks. 

Develop and Manage External Relationships 

• Lead high-level relationships with national and senior stakeholders, including government departments (e.g. Home Office), delivery partners and civil society institutions. 

• Build and manage partnerships that advance sponsorship reform and position Citizens UK as a sector leader. 

• Ensure stakeholder experience is consistently excellent and take the lead on resolving reputational risks or tensions. 

Communications 

• Act as a senior spokesperson for Citizens UK’s sponsorship work in the media, at public events, and in government or civil society forums. 

• Lead the design and implementation of a high-profile communications strategy to influence narratives on refugee welcome and community leadership. 

• Ensure communications align with ethical storytelling principles and amplify sponsor and refugee voices responsibly. 

Develop and Manage Internal Relationships 

• Lead and develop high-performing cross-functional teams, with clear expectations, direction, and collaboration structures. 

• Effectively line manage senior staff and foster shared leadership culture across sponsorship and Citizens UK teams. 

• Contribute to senior leadership structures, including strategic planning processes and transformation initiatives. 

Generate Income and Resources 

• Initiate and grow significant and sustainable income streams to fund Citizens UK’s sponsorship work. 

• Develop and lead high-value funding partnerships with trusts, foundations and strategic donors. 

• Demonstrate strong budget oversight and ensure effective use of financial and human resources in sponsorship delivery. 

Personal Specification 

(D) Desirable, (E) Essential 

Qualifications 

Degree or equivalent experience in a relevant field such as migration, social policy, international development, or community organising (D) 

Management or leadership qualification, or relevant CPD in project or programme management, public policy, or team leadership (D) 

Experience 

Proven experience in leading complex, multi-stakeholder programmes related to refugee resettlement, community organising, or social impact (E) 

Demonstrable track record of strategic leadership in a charity or community-focused setting (E) 

Experience of managing cross-functional teams to deliver against ambitious organisational goals (E) 

Experience of developing and sustaining strategic partnerships with civil society organisations, local authorities, or government departments (E) 

Experience of designing and implementing systems for monitoring, evaluation, and learning to track progress and report to funders and or government stakeholders (D) 

Demonstrable experience of driving collaborative campaigns or outreach efforts that engage diverse communities (E) 

Key skills and knowledge 

Strong leadership and team coordination skills – able to motivate, direct, and support multidisciplinary teams across multiple workstreams (E) 

Excellent project and performance management skills – able to set strategic priorities, delegate effectively, and ensure accountability (E) 

In-depth knowledge of refugee resettlement systems, community sponsorship models, and UK migration policy, including recent developments affecting Afghan and Ukrainian pathways (E) 

Outstanding written and verbal communication – confident in producing compelling cases for support, policy communications, and public messaging (E) 

Ability to design and deliver stakeholder engagement strategies, with a clear understanding of influencing policy and public opinion (E) 

Skilled in developing and managing strategic partnerships with funders, policy-makers, and community groups (E) 

Strong analytical and problem-solving skills – able to assess complex challenges, identify risks, and implement effective solutions (E) 

Personal qualities & values 

A mission-driven leader with a passion for refugee rights, community empowerment, and social justice (E) 

Politically astute and able to navigate relationships with stakeholders from civil society, government, and grassroots communities (E) 

Collaborative and people-centred, able to work constructively across teams and with volunteers, refugees, and community leaders (E) 

Committed to embedding refugee leadership and lived experience into programme design and delivery (E) 

Resilient, adaptable, and able to manage competing priorities in a fast-paced and evolving policy environment (E) 

Comfortable working within an accountable team culture – open to feedback, reflective practice, and continuous improvement (E) 

Willingness to work occasional evenings or weekends, and to travel when necessary to support programme delivery (E) 

Job Title: Employment Consultant (North Wales)

Location: Home-based with significant travel across designated region

Salary: £32,208 (+ cost of living increase in October 2025)

Hours: Full time 37.5 hours per week (part time or flexible working options considered)

Contract: 2 years fixed term with possibility of extension

Would you like to be inspired every day in a highly rewarding role? Whether it’s the veterans we support, your colleagues or the other services that we collaborate with, you will be working with an exceptional group of people.

At the Poppy Factory, we help armed forces veterans with health conditions to find meaningful and sustainable employment after service. This often means overcoming significant barrier to employment. Our aim is to empower veterans, help them to recognise their unique skills and give them the confidence to move forwards in their career.

As an Employment Consultant, you will be assisting veterans across the region back into work. Based at your home, but with extensive travel, you will help with application materials, overcome challenges, and connect with employers. You will also work alongside professionals in other services such as health or welfare to ensure that the veterans have access to all the support they need to overcome barriers to gain and retain employment.

What do we need from you?

• Empathetic and effective communicator. You will be comfortable building rapport and trust with people from a diverse range of backgrounds.
• A collaborative mindset. You will enjoy working as part of a team with colleagues based across the UK who support each other in what can sometimes be a challenging role. You will also work closely with many other organisations for the benefit of the veterans you will be supporting.
• Motivation and commitment. It takes hard work, tenacity and time to help people reach their employment goals. You will sometimes be helping people in challenging circumstances who need intensive support to move forwards.
• This is hugely varied role and no two days are the same. You will often need to balance competing priorities or quickly shift focus depending on the needs of the people you will be supporting.
• Experience of and confidence in supporting people with complex challenges such as, health issues, substance use, insecure housing, criminal records, or other barriers to employment.
• You will be an emotionally resilient individual who can effectively navigate challenging circumstances and provide unwavering support to those in need.

Why should you apply?

• A chance to give back to our armed forces and make a positive and lasting impact to the lives of veterans and their families.
• Competitive salary and benefits package including generous holiday and pension contributions.
• A welcoming and empowering culture, with regular opportunities for team connecting and shared learning throughout the year.
• Variety in the role, a mix of travelling in your area, home working and occasional visits to the historic Poppy Factory in Richmond, London
• The opportunity to develop your region and build relationships with employers and other support services that best meet the needs of the people you’re supporting.
• Be part of an iconic charity with a 100+ year history

For further information, including the full job description for the role, please refer to the candidate pack.

How to apply

To apply for this position please prepare your CV and a covering letter clearly outlining how you meet the essential criteria in the person specification as set out above and submit via the online application process. Please address your covering letter to Kirsty Gronow, Services Manager.

For an informal conversation to find out more about this role, please call Kirsty Gronow.

Applications will be reviewed on a rolling basis. Only applications submitted through the online process will be considered. 

No agencies please.

Equality & Diversity

We are committed to equality, valuing diversity, and promoting inclusion within our workforce, including the volunteers who give their time to us.  We work to maintain an environment where the needs and aspirations of all employees are met, irrespective of characteristics protected under the legislative framework of the Equality Act 2010. We expect everyone to understand and accept their personal responsibility to recognise and value differences and the unique contributions that people make to the way we deliver our work.

As an equal opportunities employer our commitment is to take positive measures to recruit people from underrepresented groups, and we actively encourage applicants from diverse backgrounds. As a Disability Confident employer, we offer a guaranteed interview for any job applicant with a disability who meets the essential criteria for the role. Please indicate in your covering letter if you wish to be considered under this scheme. We are also happy to discuss reasonable adjustments to the application or interview process to accommodate disabled candidates.

Additionally, we offer a guaranteed interview to veterans of the UK armed forces or members of the Reservist forces who meet the essential role criteria. Please make it clear in your application if you wish to be considered on this basis. Please note, to be eligible for consideration under this scheme your application must demonstrate that you meet the essential role criteria as set out in the person specification.

We are a family friendly employer and happy to discuss flexible working arrangements. We encourage applicants to contact us to discuss if they have any questions before applying.

About The Poppy Factory

The Poppy Factory aims to be an exemplar employer. We recognise the impact that working with a challenging cohort can have on our staff, which is why we prioritise work/life balance and support mechanisms including training, supervision and EAP provision.

The Poppy Factory provides competitive terms and conditions of employment, including:

• Opportunity for home-based/hybrid and flexible working
• 28 days’ basic annual leave per year (including a day in lieu of Armistice Day, and 3 days’ Christmas closure), rising to 32 days with long service, plus bank holidays
• Double-matched pension contributions up to 10% employer contribution

Location: Shaw House, 27 West Way, Oxford, OX2 0QH
Department: Fundraising
Salary: £34,000 (depending on experience)
Hours: 35
Contract Type: Permanent

RABI is the farmers charity.

RABI supports farming people across England, Wales and NI with expert, one-to-one practical, financial and emotional help, all year round. From confidential advice and mental health support to direct financial assistance, their tailored services respond to the unique challenges of farming life.

At the heart of RABI’s mission is a commitment to strengthening resilience; helping farming people feel valued, supported and better equipped to navigate uncertainty and change. RABI is working to close the farming wellbeing gap and build a future where farming people can thrive.

Over the past 25 years alone, RABI has delivered almost £250 Million in direct financial support to the farming community, whilst the charity’s professional counselling service has provided 11,500 free sessions to farming people since 2022. RABI’s wrap-around support services continue to evolve, reaching more people year on year.

RABI is on a journey to help shape a future farmers deserve.

Summary and key purpose

This new role will be primarily responsible for developing, marketing and managing our individual giving together with working across other fundraising disciplines. You will be a key member of our fundraising team, producing compelling fundraising communications, stewarding individual donors, including regular donors and gifts in memory. You will ensure that our donors receive excellent care.

Our Individual Giving programme will incorporate one-off donations, regular giving, digital fundraising, appeals and in-memory giving. You will do this, with the support of our recently appointed fundraising agency, who you will manage our relationship with week by week.

A critical element of the role will be how we market ourselves to potential new donors, taking them on an emotional engagement journey in order to solicit regular gifts.

Your expertise and skills:

To excel in this role, you will need prior experience of working in a fundraising setting, with an understanding of good stewardship practices. You should be a self-starter who thrives in a dynamic environment, working across teams and meeting multiple deadlines. Your excellent relationship management skills will enable you to effectively communicate with a diverse range of stakeholders and gather information on new projects. You must have a thorough understanding of individual giving, developing donor journeys and experience of work with agencies.

Key responsibilities:

• Day-to-day management of the regular giving programme, project managing appeals and overseeing the thanking process for individual donors.
• Create, plan, deliver and evaluate multi-channel, compliant, insight-led, supporter-centric campaigns to engage and drive action from new and existing supporters.
• Manage our newly appointed fundraising agency, and in doing so, help deliver an ambitious appeal programme and income target.
• Review and develop operational plans for individual giving (including regular giving, in memory, digital fundraising and appeals) working to achieve agreed targets.
• Communicate and document key performance indicators across individual giving appeals. Ensuring you provide commentary to accompany results reporting, drawing on insights and the wider picture to add context and make recommendations from your learnings.
• Work with the fundraising agency and RABI communications team to produce and edit appropriate collateral.
• Devise and deliver supporter communications, including stewardship activity, welcome journey content and appeal communications.
• Help ensure that we comply with legal and compliance requirements including industry best practice, GDPR/PECR regulations and the CIOF code of Fundraising Practice.
• Develop and maintain good working relationships and liaison with other members of RABI staff.
• Take part and contribute to team meetings.
• Cooperate with RABI on health and safety matters, taking reasonable care of own and other people’s health and safety within the workplace. Follow and H&S training received and alert RABI to any serious risks.
• Actively participate in the staff appraisal scheme and be committed to training and development in line with RABI’s aims and objectives.
• Liaise with volunteers, clients, contractors and other stakeholders as necessary.
• Promote the Charity’s work, assisting with demonstrations and in fundraising and awareness events as appropriate.
• Perform any other reasonable task as required by the Charity.

Person Specification:

Essential

• Marketing or direct marketing or marketing qualification.
• Experience of using direct marketing methods to recruit, retain and develop supporters (e.g. telemarketing).
• Previous direct marketing or transferrable experience. This should include project managing or assisting a project manager to plan and deliver activity and evaluate results
• Planning, delivering and managing individual giving programmes.
• Delivering donor recruitment and retention projects from initiation to completion.
• Proven track record of meeting or exceeding targets from unrestricted donations.
• Presenting confidently to a variety of audiences.
• Building relationships and maximising engagement with donors and supporters
• Able to create and tailor engaging and emotive copy for a range of different channels.
• Empathy with the goals and objectives of RABI.
• A positive and creative approach to work, with the ability to multitask.
• Strong interpersonal skills, including good telephone manner and empathy towards in-memory donors.
• Ability to record accurate data and work with a CRM system
• Self-motivated and confident in working, both independently and in teams
• Good communicator, including face-to-face, phone, in writing and via remote communications.
• Good written and numeracy skills.
• Ability to manage time effectively, prioritise workload and plan-ahead.
• Good IT skills (MS Office including Excel and Word).
• Understanding of Data Protection and fundraising regulations, compliance and best practice.
• Proficiency in using Microsoft Office

Desirable

• Knowledge of targeting, segmentation and response analysis.
• Knowledge of testing, validation and taking campaign learnings forward.
• Knowledge of print and online production processes.
• Understanding of the Gift Aid process.
• Voluntary sector experience.
• A full UK driving license.
• Experience of database use
• Experience of fundraising platforms such as Just Giving.

This role profile is not exhaustive and is subject to review in conjunction with the post holder according to future developments at RABI.

Early applications are encouraged for this position as shortlisting and interviews will take place on a rolling basis. We reserve the right to close this advertisement early if we receive a suitable application prior to the deadline.

BENEFITS

• 28 days annual leave plus bank holidays (based on full time working).
• Enrolment to Nest on commencement of employment and then opportunity to join RABI’s group pension scheme with Standard Life where RABI make contributions equivalent to 10% of your basic salary, provided you make a personal contribution of 5%.
• Life assurance from day one.
• Access to our Employee Assistance Programme.
• On site parking.

RABI is proud to be an equal opportunity employer and aims to ensure that all employment practices secure equality of opportunity and that no prospective or current employee receives less than favourable treatment at RABI as a result of their sex, sexual orientation, age, race, religion, belief, ethnic origin, disability, marital, or for any other reason which cannot be shown to be justifiable. Our recruitment process strives to ensure that individuals are selected only based on their relevant skills, experience, quali?cations and abilities.

REF-224 345

Operations Director
Oasis Community Partnerships (Youth and Community)

Permanent, full-time post, 40 hours per week, inclusive of breaks 

Starting salary: £51,960 per annum (plus London Weighting for London based staff)

 At an exciting and key stage in our journey we have the opportunity for an Operations Director to join the Oasis Youth and Community national leadership team supporting local Oasis community charities across the country.

With accountability to the CEO the Operations Director will be responsible for three key areas of work:

1. Lead key elements of policy and systems ensuring the Youth and Community function remains safe and compliant, and that local leaders and other key staff are effectively supported (including line management of People Services).
2. Oversee the effective governance oversight for all local charities through a cycle of professional guidance and monitoring.
3. Lead the national framework for monitoring and evaluation across activities.

 ORGANISATIONAL CONTEXT

Oasis neighbourhoods are local places of activity that provide integrated, high quality and diverse services to benefit the whole person and the whole community. The Oasis ethos stems from our Christian roots and is an expression of our character - it is a declaration of who we are and therefore the lens through which we assess all we do. This is encapsulated by the following five statements:

a passion to include everyone

a desire to treat everyone equally, respecting differences

a commitment to healthy and open relationships

a deep sense of hope that things can change and be transformed

a sense of perseverance to keep going for the long haul

An Oasis neighbourhood is a community movement and the joining together of all the work Oasis does in any one place, which could include foodbanks, debt advice centres, family support and advice services, healthcare, youth work, children’s work, alongside other Oasis activities in that community, including formal education through Oasis Academies.

The Youth and Community function of Oasis is responsible for the wider community work that takes place within Oasis neighbourhoods, working closely with the wider Oasis family to outwork our vision. In relation to governance, Oasis Community Partnerships is the national charity, with each local team operating from their own local Oasis charity.

This is an exciting opportunity to be part of a growing national organisation, making a difference to communities on a local level, whilst also influencing the national landscape.  As part of the package, Oasis offers:

• A pension scheme, currently offering 7% employer contribution
• A generous holiday allowance, starting at 25 days per year (plus 8 Bank Holidays)

Please contact us to arrange for an informal conversation to find out more about the role. If you are interested in this position, please send your CV and a covering letter (ensuring you refer to the job description and person spec).

The successful candidates must have the right to work in the UK.  Oasis cannot assist with sponsorship or visas.

We actively encourage applications from people of all ethnic backgrounds and minority and underrepresented groups. If you require any assistance to overcome potential barriers to application, please let us know.

Completed applications should be returned by 9am on Friday 24th October.

Interviews will take place week beginning Monday 3rd November. (Shorter more informal calls may be arranged the previous week to assist with shortlisting)

Oasis is committed to making a difference to the lives of the communities it works in, and as such you must show a willingness to demonstrate commitment to the values and behaviours which flow from the Oasis ethos.  We are committed to safeguarding and promoting the welfare of children and young people. We expect all staff to share this commitment and to undergo appropriate checks, including enhanced DBS checks.

Oasis supports Equal Opportunities.  Registered Charity No. 1163889

We're growing the People team.  This brand new role is an opportunity to shape how we support and engage our people from day one. Working closely with our Head of People and CEO, you'll be at the centre of all things HR from onboarding to board support, from admin to impact.  If you thrive on variety of HR generalist work and wish to create an exceptional employee experience, we'd love to hear from you.  Please read the recruitment pack for full details and how to apply.

Job Summary

The People Administrator supports the effective delivery of all employee life cycle activities. With a focus on ensuring processes are followed accurately, efficiently, in line with audit and compliance standards and enabling a positive employee experience.

This is a cross-functional role, working closely with Head of People, to ensure smooth onboarding, offboarding, and employee changes. Plus supporting the board of trustees with email communication, booking meetings and collating responses to policy sign off and checking availability for main board and subcommittee meetings.

The People Administrator will be the first point of contact for employee queries related to policies, systems, and HR processes.

General People Administration & Support

• Act as the first point of contact for People-related queries, providing support both face-to-face and electronically, ensuring professional and timely responses.
• Work with others across the organisation to promote awareness and provide support where required on EDI and internal Access.
• Provide day-to-day administrative support to the Head of People, including data entry, booking & delivering inductions, photocopying, scanning, preparing contractual documentation, and general correspondence.
• Maintain accurate and efficient records of all People-related activities, ensuring data is securely stored and handled in compliance with GDPR legislation.
• Monitor and manage the People and Recruitment emails, responding to and redirecting enquiries efficiently and appropriately.
• Assist with the consistent application of HOME’s policies and procedures, offering guidance to employees as required.
• Plan and organise own workload to meet deadlines, contributing to the wider People team’s service objectives.
• Ensure complete confidentiality and integrity in all aspects of the role, particularly when handling sensitive information.

Recruitment, Onboarding and Offboarding

• Support the coordination and administration of recruitment campaigns with Hiring Managers, including advertising roles, scheduling interviews, and processing candidates via the recruitment procedures.
• Deliver effective onboarding and induction processes for new starters, ensuring all steps are followed and documented, and contributing to a positive candidate experience.
• Assist with job offer processes, including drafting conditional offer letters, conducting reference checks, verifying right-to-work documentation, and updating relevant systems.
• Ensure effective communication with the Payroll Officer in relation to new starters and leavers, including checking accrued holiday balances prior to confirming leaver letters.
• Respond to reference requests for current and former employees in a timely manner.

People Systems, Data & Reporting

• Confidently use systems and other digital tools to input and maintain people’s data accurately.
• Run regular reports and provide performance or management information (MI) within agreed timescales.
• Analyse data to validate accuracy and identify trends or issues that require further attention.

· Maintain and update organisation charts and headcount data on a monthly basis

· Contribute to regular updating of the People section of the intranet.

• Carry out general People administration and maintain electronic based systems for all staff including existing and new employee details, annual leave, leaver administration, payroll changes, absence and training records.

Meetings & Communication & Board Support

• Provide administrative support for employee relations casework and people-related projects, including scheduling, document preparation, and note-taking.
• Attend and provide support at formal meetings, including disciplinary, grievance, or performance reviews, as required.
• Accurately take and distribute minutes for internal meetings, including Board, Committee, and annual staff meetings.
• Set up and coordinate meeting logistics (both virtual and in-person), including booking rooms, IT setup, and arranging access or other relevant requirements.
• Arrange and distribute board papers as directed by the CEO, record responses, and manage related meeting logistics.
• Be the key contact with the Board of Trustees – arranging the Board meetings and other engagements with them.
• Manage Companies House & Charity Commission submissions for Trustees, act as a custodian of their information and documents.

Continuous Improvement and Projects

• Support the delivery and organisation of ad-hoc People projects/ events, wellbeing activities, and internal engagement initiatives.
• Identify and resolve day-to-day issues independently, escalating matters to the Head of People as needed

Together for Short Lives is a charity that makes sure seriously ill children and their families get the care they need, especially at the end of life. We work closely with families, care professionals, and services to improve children’s palliative care. We also speak up to government leaders and decision-makers to help make sure families have access to the best support when they need it.

Please note this a remote role with regular travel across Manchester, Lancashire and Cumbria

About the Role

As a Kentown Family Service Coordinator, you will be the first point of contact for families referred into the Kentown programme, helping them navigate health, social care, and voluntary sector services. You will:

• Carry out family needs assessments and co-develop personalised support plans with families.
• Build strong local relationships with health, education, and community services to ensure families can access the help they need.
• Promote the work of the Kentown Programme and Together for Short Lives and raise awareness of children’s palliative care in the region.
• Support family engagement events, training opportunities, and ongoing evaluation of the programme’s impact.
• Work collaboratively with the Kentown team, sharing learning and best practice across regions.
• This is a home-based role with travel across Lancashire, Cumbria, and Manchester.

About You

We’re looking for someone with experience in health, social care, or education who is passionate about supporting families. You will bring:

• Experience working directly with children, young people, or families with complex needs.
• Strong communication and relationship-building skills with families and professionals.
• The ability to assess needs, coordinate support, and signpost families to the right services.
• Confidence in collecting feedback and supporting events or activities for families.
• A proactive, compassionate, and organised approach, with good IT and record-keeping skills.
• A full driving licence and willingness to travel are essential.

Urban Saints (formally known as Crusaders) equips youth leaders to disciple young people in today's changing world. Our vision is to see every young person given the opportunity to explore faith, wherever they are.

About the role

As our Support Care Coordinator, you will be the friendly and professional first point of contact for our valued Crusaders Associates, those who have been on the journey with Urban Saints since we were known as Crusaders. You’ll play a key role in delivering exceptional supporter experiences. Your work will help continue and build lasting relationships that inspire ongoing support for our mission from those who have journeyed with us over many years.

You'll be responsible for:

• Responding to associate enquiries via phone, email, and post in a timely, warm, and professional manner, with empathy and attention to detail throughout.
• Listening and responding to the needs of each supporter, understanding their motivations and experiences to foster long-term relationships.
• Developing a programme to regularly thank donors for their support.
• Ensuring supporters feel valued and appreciated.
• Maintaining accurate supporter records on our CRM system, ensuring compliance with GDPR.
• Working closely with the Head of Development to ensure consistent messaging and supporter journeys.

Location

The role is home-based with regular travel required to visit supporters and to supporter events across the UK.

Please note, it's a requirement of the role that you have a UK driving licence and access to a car.

Working Hours

We're happy to receive applications for those looking for part-time and full time hours. We'd want a minimum of 22.5 hours and up to a maximum of 37.5 hours a week. Candidates invited to interview will be asked about the specifics of what they would want their working pattern to be.

About You

We’re looking for a compassionate and highly organised individual who excels in building meaningful relationships and delivering exceptional supporter care. You will have experience of working with supporters, or in a donor relations role, and be an excellent communicator. 

This post is subject to an Occupational Requirement that the post holder is a committed Christian under Part 1 of Schedule 9 to the Equality Act 2010.

How to Apply

Please fill out our application form which you can find on our website. The closing date for applications is Friday the 24th of October at Midday.