Full-time Communications officer jobs

Candidate Pack on our website:Our Vacancies – Naval Childrens Charity

The first year of this role will include some enhanced responsibilities, providing maternity cover for the Project Manager role from October 2025. 

The role will involve attendance at events around the UK, the post holder will work out of the main office in Castaway House and remotely.  Training in the internal systems of the Naval Children’s Charity will be provided and access to other relevant training as required.

This is a full time role of 35 hours per week which may need to be worked over 7 days/weekends to accommodate attendance at events as required. There is local and long-distance travel by appropriate means to support volunteers and community activities/events across the UK.  This role involves a significant number of weekend events. 

Specifics of Role

• Reports to the Head of Operations

• Works closely with:

  • Project Manager

  • The Head of Operations and case working team

  • Admin Support Officer

  • Naval Children’s Charity Youth Council

  • Individual donors and supporters

  • Royal Navy Ships/Units and Community groups

  • Volunteers 

PROJECT MANAGER SUPPORT (TO INLCUDE INTITIAL MATERNITY COVER RESPONSIBILITIES)

Life Chances

• Liaise with partners to secure 2026 delivery dates for some project areas

• Promotion of opportunities and processing of applications for key periods (February, Easter and Summer 2026)

• Evaluation of any opportunities taking place during the cover period

• Liaising with partners of the Charity’s Tier 2 projects and delivery of events

• Reporting data to CEO/SLT for Greenwich funding 

Youth Council

• Monthly online meetings with group and related administrative tasks to schedule dates/attendance and meeting focus

• Work with the Youth council to raise awareness of the support and recruitment of young people 

• In person delivery of annual events

Wellbeing Packs

• Oversight of requests for wellbeing packs, liaison with Office Administrator and Database Administrator for processing

• Monthly/regular stock checks and reorders

• Review of the process and packs toward the end of the financial year, ready for refresh and/or development

COMMUNITY EVENTS / OUTREACH

• Plan and implement a programme of attendance at external events such as Naval Charity Days

  • Maintaining and updating an events calendar for assessment of attendance by the Charity

  • Ensure event checklist is completed for approval of costs involved with each event and signed off by HOO or CEO.

  • Arrange site for charity gazebo.

  • Ensure manned throughout event by postholder and volunteers.

  • Put together all items required for event.

  • Ensure appropriate risk assessments/licences in place.

  • Ensure compliance with health & safety throughout the event.

  • Publicise events using Social Media and website

• Children’s competitions (such as Art or seasonal) to be run to increase awareness into schools

• Source raffle and auction prizes

• Branded charity items 

  • maintain stocks to be used as giveaways at events and given to fundraisers

  • source and price new items as required (as authorised by Line manager)

• Work with Project Manager on events relating to Life Chances, Youth Council, promotion of the Charity at a senior level as requested by CEO

• Support the caseworking team in their community outreach programme with resources and liaison with areas as required. This programme focuses on areas containing a high population of Naval personnel to include (but not limited to) Culdrose, Yeovilton, Plymouth and Devon.

• Reach out to families through attendance at community events, presentations to schools and other organisations.

VOLUNTEERS & FUNDRAISING

• Develop, manage, train and steward a network of regional volunteers and individual fundraisers, particularly in areas with strong Naval presence. 

  • To support at events

  • To fundraise within their community

    • To distribute collection tins around their community which are regularly checked and the contents banked

  • To support in the office

    • With distribution of resources

    • Office admin support

• Reach out to community local and national to recruit volunteers / individual fundraisers 

  • Through Naval community centres

  • Through Aggie’s Pastoral workers

  • Using Social Media

• Ensure volunteer and fundraising handbooks are kept up to date and all volunteers inducted using Volunteer Role Description, Volunteer Handbook and relevant guidance

• Maintain regular contact with volunteers, keeping them informed and engaged with the activities of the Charity

• Support Knitting volunteers across the UK, research new groups and organisations. This includes sending out patters on request, creating requests to send to the social media team and maintaining records of knitters.

• Send timely thank you letters 

OTHER

Responsible for personal learning and professional development

Such other relevant duties as may be assigned from time to time.

PERSONAL ATTRIBUTES 

Knowledge and skills commensurate with role to include: 

Essential

• Educated to A Level or equivalent standard or above

• Experience of working with a charity or not-for-profit organisation including

  • recruiting and managing volunteers

  • proven track record of community fundraising including Fundraising Regulations and Gift Aid

• Excellent time management stills, ability to work on own initiative, manage competing priorities and maintain high standards

• IT literate and with knowledge of MS Office 365 and database recording systems 

• In possession of a full UK driving licence with access to own vehicle.

Desirable

• Knowledge of the Royal Navy

• Experience of working with a charity or nor-for-profit organisation including:

  •  project management with skills to coordinate a diverse range of people/projects with vital deadlines

  • experience of public speaking and delivering presentations

Personal qualities

• Willing to embrace the Mission and Vision of the Naval Children’s Charity

• Be a constructive member of the team and work cooperatively with other staff members.  Take part and contribute to team meetings.

• Effective collaboration with colleagues and contribute to a positive team culture

• Excellent communication skills with colleagues, stakeholders and Trustees

• Attention to detail

• Empathetic nature

• Flexible, calm, proactive attitude

• Cooperate with the NCC on health and safety matters, taking reasonable care of own and other people’s health and safety within the workplace.

The Royal Commonwealth Society is seeking a highly organised, proactive, and experienced events manager to lead the planning and execution of its diverse portfolio of high-profile and fundraising events. The postholder will manage the full lifecycle of events - from concept through delivery - ensuring every event reflects the Society’s values and enhances its reputation and reach.

Flagship events include the Commonwealth Day Service at Westminster Abbey, an Award Ceremony for The Queen’s Commonwealth Essay Competition at Buckingham Palace, the High Commissioners’ Banquet at Mansion House, and other ceremonial, stakeholder, youth, and fundraising engagements.

Key responsibilities: 

• Lead the end-to-end management of all RCS events, ensuring the successful delivery of high-profile, ceremonial, and fundraising events.
• Oversee event planning, including venue sourcing, contract negotiation, supplier coordination, protocol, security, AV, catering, and staffing.
• Manage the delivery of the Commonwealth Day Service at Westminster Abbey, ensuring coordination with the Royal Household, Westminster Abbey, the BBC, and government departments.
• Deliver a Commonwealth Concert as a key fundraising and engagement event, managing all artistic, production, and logistical elements.
• Organise the High Commissioners’ Banquet at Mansion House, coordinating with the City of London Corporation, the Commonwealth Enterprise and Investment Council, diplomatic missions, and keynote speakers.
• Support other public-facing events, including those connected to The Queen’s Commonwealth Essay Competition, and the Commonwealth Clean Oceans Plastics Campaign.
• Prepare and manage budgets, ensuring events are delivered on time and within financial parameters.
• Oversee guest and stakeholder management, including invitations, RSVP tracking, VIP handling, seating plans, and pre-event briefings.
• Prepare comprehensive briefing materials for events, including biographies, guest lists, and running orders, ensuring accuracy and alignment with protocol requirements.
• Draft and coordinate speaking notes for key participants and speakers, tailored to the event’s purpose, audience, and messaging objectives.
• Maintain and update key documentation, including event timelines, run sheets, contact lists, and risk assessments.
• Support post-event evaluation, producing summary reports and identifying lessons learned.
• Assist in fundraising endeavours such as grant writing and donor stewardship.
• Other duties as and when required.

Hours: Full-time

Pay: Up to £41,000 GBP gross per annual (dependent on experience)

Duration: Permanent

Right to work: Applications are accepted only from those with the right to work in the UK.

Location: Manchester, UK (Hybrid working available)

Are you passionate that everyone should get the healthcare they need when disasters or crises hit?

UK-Med is a frontline medical aid charity. Born of the NHS, we’ve been working for over 30 years

towards a world where everyone has the healthcare they need when crises or disasters hit.

We are looking for a talented and dynamic fundraiser or marketer to join our Fundraising Team in the role of Individual Giving Manager. This is a new and pivotal role, leading and developing UK-Med’s individual giving programme - including appeals, donor acquisition and retention, and developing longer term forms of giving like regular giving and legacies.

This role joins us at an early stage of our public fundraising programme, so there will be lots of opportunities to learn, test new initiatives and shape the function. You’ll be joining a supportive Fundraising and Communications team, working collaboratively to inspire support and reach new audiences.

This role is ideal for someone with ‘Officer’ or ‘Senior Officer’ experience in public fundraising or direct marketing, who is looking to take the next step in their development.

The ideal candidate will:

• Have worked in public fundraising, individual giving or direct marketing.
• Be passionate and motivated about inspiring people to donate.
• Have experience of delivering to income/sales targets and KPIs.
• Have delivered or supported a variety of campaigns including direct mail and email.
• Have excellent writing and communication skills.
• Be comfortable working to deadlines (both planned and reactive) and able to adapt to emerging opportunities.
• Have a genuine interest in humanitarian aid and be willing to learn what’s required to inspire a people behind UK-Med’s mission.

We offer a competitive salary and benefits along with a friendly working environment and the opportunity to make a real difference through humanitarian work. UK-Med is a growing and developing organisation with a committed team of staff, volunteers and members.

How to apply

We strongly recommend that you read the Candidate Information Pack – Individual Giving Manager - July 2025 before applying for this role.

To apply, please submit a current CV and a supporting letter (2 pages) through our online jobs portal.

Response to the following question:

• A detailed explanation of your suitability for this post with specific reference to the essential criteria in the person specification

Please apply as soon as possible and no later than Thursday 21st August 2025

This is a rolling recruitment, and we may appoint a candidate before the closing date. We will keep all applicants regularly updated on the status of the campaign.

Please note: You must have the right to work in the UK at the time of application. UK-Med is unfortunately unable to support visa sponsorship for this role.

UK-Med is committed to safeguarding of our personnel and beneficiaries and has a zero-tolerance approach to sexual exploitation and abuse. We conduct thorough vetting before any appointment is confirmed.

UK-Med is committed to the principles of diversity, equality, and inclusion. We strive to provide an inclusive and supportive environment where employees feel respected and supported to be able to fulfil their potential.

The Digital Inclusion Manager will play a pivotal role in supporting the Black Country’s vision - of creating a region where people of all ages, abilities, and backgrounds can be active, move more, and enjoy sport - through maximising the use of digital connectivity to realise health, wellbeing and community benefits.

This role aims to increase a range of opportunities for local people to be active & move more, through implementing the Physical Activity Digital Inclusion strategy to address user needs, develop digital literacy and confidence through training and support, and collaborate with other sectors to create inclusive digital services and opportunities.

Main Duties

1.As the Digital Inclusion Manager, you will develop and manage an implementation plan which reflects the desired outcomes of Active Black Country’s Physical Activity Digital Strategy.

2.    Work with the place partners across the 4 Black Country local authority areas and Active Black Country to develop a comprehensive understanding of the digital landscape across the Black Country.

3. Develop effective working relationships with a breadth of partners and organisations to support integration across digital platforms and systems to connect, maximise resources and influence across the Black Country.

4. Be the lead advocate for the Black Country Moving digital platform as a resource for stakeholders and community organisations to promote opportunities for people to be active and access high quality CPD & training.

5. Work closely with Active Black Country’s Active Communities Strategic Lead to oversee the work of the Community Engagement Officers and work closely with partners to build capacity across community organisations to become confident and capable in using digital tools that make it easier for residents to access physical activity opportunities.

6. Sustain an inclusive and accessible open data Black Country Moving Platform that promotes a diverse range of activities, services, training and CPD.

7. Ensure the Black Country Moving platform remains accessible, user friendly and responsive to community and partners needs.

8. Co-ordinate and chair project steering group meetings and produce reports for partners and appropriate governance requirements. Including ABC Strategic investment Committee.

9. Working with the support of the ABC Strategic Lead for Impact, ensure monitoring, evaluation and learning is captured and applied to help us fulfil organisational and place ambitions.

10. Work with the Active Black Country Strategic Communications Lead to share case studies and good news stories.

11.  Under the Director of Partnerships manage the digital inclusion budget, ensuring accurate financial management and reporting.

12.  Ensuring compliance at all times with contract management, procurement and finance procedures.

13.  To be responsible and take reasonable care for the Health, Safety and Welfare of self and other employees and the public in accordance with Health and Safety Legislation and company procedures.

14.  Adhere to the Data Protection Act at all times. Confidentiality must be maintained at all times.

15.  To adhere to all relevant Active Black Country Limited policies and procedures at all times.

16.  Undertake such other duties as may be appropriate.

Person Specification

1. Able to work as a trusted partner and build strong, effective, and valued relationships across a wide range of people and organisations.

2. Visibly values and promotes co-design and can bring people together to jointly create innovative ideas and practice.

3. Skilled in building trust and long-term relationships across sectors—especially with local partners, community-based organisations, local authorities and charities.

4. Proven experience of leading digital projects, employment and skills programmes or related work and a willingness to maintain contemporary knowledge of digital trends.

5. Demonstrates professional, voluntary, or lived experience of communities most marginalised or under-represented in being active. Has knowledge and understanding of the barriers to activity. Can articulate, demonstrate, or evidence the valuable role that physical activity and sport can contribute to health, environmental & socio-economic outcomes.

6. Strong understanding of digital technologies (cloud platforms, data analytics, data integration, open data)

7. Demonstrable expertise in building a culture of continuous improvement and reflective practice, by supporting teams to ask effective questions, use data wisely, and apply learning practically.

8. Able to work with complexity and influence and advocate for learning beyond programme delivery.

9. Can effectively prioritise and set and meet objectives within deadlines and planned goals.

10.  Can demonstrate a quality of thought disseminating data, insight and trends translating it into meaningful action and decision making.

11.  Strong written and verbal skills, able to distil learning clearly for different audiences, including communities, partners, and funders.

12.  A self-starter who shows skills in agile and adaptive working proving they can respond quickly, work flexibly and navigate through fast-paced, changing, complex and uncertain environments.

We have an ambition to support 15,000 young people across the UK annually with our mentoring programmes by 2028. To achieve this goal, we need to build new partnerships, secure funds through grants and foundations and grow our external profile. We are looking for someone with demonstrable experience of supporting income generating activity in the charity sector to help us meet these ambitions. This will be a broad and fast paced role, and we are looking for someone who enjoys researching and establishing productive relationships with a variety of businesses, charities, foundations. 

Responsible for

This role will give you the opportunity to work across all our income generating activity and will suit someone who enjoys breadth and depth in their day to day: 

Grants:

• Identifying and researching trusts, foundations, and grant opportunities to add to the pipeline 

• Liaising with the Programmes team and others on the content of an application 

• Writing and submitting high-quality applications

• Tracking and updating all submissions on our CRM (Salesforce) 

Business development: 

• Generating prospect leads through desk-based research and identifying sectors and organisations to target 

• Contacting prospects and leading initial conversations 

• Responding to incoming requests from organisations 

• Represent Brightside at networking events

• Writing bespoke and compelling proposals 

• Tracking and updating all relationships on our CRM (Salesforce) 

Communications and marketing: 

• Working with the team to identify marketing campaigns and collateral to attract new leads 

• Supporting the creation of new content for the website, campaigns, and marketing 

• Maintaining and managing the website 

• Collating statistics on social media and website engagement 

• Supporting the delivery of campaigns to increase individual giving 

Reporting: 

• Providing regular, accurate reports on progress related to income generating activity, including the pipeline, applications or prospects, and secured income 

• Monitoring progress of grants and business development 

• Inputting to the quarterly work plan and priorities 

Team working 

• You will be line managed by the Income Generation Lead 

• You will work closely with Partnership Lead and other members of the Programmes team where relevant 

• You will work regularly with external freelancers responsible for marketing and social media 

Essential criteria  : To be successful in this role, you should: 

• Have at least 12 months relevant business development or fundraising work experience 

• Have demonstrable experience of email outreach and/or funding applications 

• Thrive in a target driven team and meet ambitious targets 

• Be confident and self-motivated with high standards of quality 

• Be able to build strong relationships and collaborate well with others 

• Enjoy meeting people in networking settings 

• Have excellent attention to detail 

• Have ability to use initiative when researching prospects 

• Have excellent organisation and prioritisation skills 

• Be able to work to tight deadlines and stay focused in the face of changing priorities 

• Be strongly aligned with our mission 

• Embrace Brightside’s values and contribute to a positive staff culture 

Desirable criteria  - We are especially interested in candidates who: 

• Understand the challenges and barriers facing young people from under-served communities 

• Understand and have a passion for the power of mentoring 

• A confident and experienced networker 

• Experience in developing marketing materials 

• Have experience using Salesforce or other CRM software 

• Experience in individual giving campaigns 

• Experience of managing website using Word Press 

• Experience of using SEO analytics 

• Have experience of using project management software such as Monday for tracking deliverables 

A DBS check at the enhanced level will be required for successful applicants 

Your development 

You will be supported and challenged in this role. All staff can get involved in activities across the organisation. We are committed to the learning and development of staff and your line manager will work with you to create a personal development plan to support your growth and career progression. 

We’re committed to promoting a diverse and inclusive community where everyone can be themselves and succeed in the workplace and beyond. Our culture is inclusive and supportive to staff from all backgrounds, and we provide flexible policies to cater for the differing needs of all staff. 

Salary and benefits 

Salary: £27,750 - £32,230  

Contract: Permanent

Hours of work: 37.5 hours a week (full-time) 

Holiday allowance: 25 days

Other benefits include: 

• Three days additional leave between Christmas and New Year 

• Three days of volunteering leave 

• Tenancy deposit loan scheme 

• Up to one month ‘work from anywhere’ policy 

• Enhanced parental policy 

• Employer pension contributions 

• Flexible working hours 

• Regular staff socials 

• Option to buy up to five additional days of annual leave 

Ombudsman Case Handler

Do you have a passion for fairness and want to do work that makes a positive difference to someone’s life? 

Are you skilled in complaint handling and provide excellent customer service?   

We have exciting opportunities in the Assessment and Resolution Team for someone who wants to work in a lively and collaborative environment helping students who have unresolved complaints about their higher education provider.

This is also a fantastic hybrid working opportunity (with part-time hours considered) for graduates with an interest in the higher education and ombudsman sectors.  Full training and mentoring will be given, so if this sounds like something you would be interested in, then apply today!

Position: Case Handler

Location: Reading/Hybrid

Hours: Full-time, 35 Hours per week (part-time working considered)

Salary: £34,099 to £39,631 per annum

Contract: Permanent

Benefits include:

• Generous holiday entitlement of 28 days (rising to 33 days) plus bank holidays
• Contribution to Gym membership (on completion of probation)
• Attractive defined benefit pension scheme
• Enhanced maternity and paternity pay

Closing Date: Monday 08 September at 10am.

About the Organisation

Our vision is that students are always treated fairly and we work towards this by resolving complaints from students, sharing learning from complaints to help improve policies and practices at higher education providers, and working with other organisations in the higher education sector and beyond.

About the Role

As a Case-handler you will work as part of the team responsible for conducting the initial assessment process for complaints and for resolving complaints.  This is a public-facing role with a varied and interesting caseload that involves extensive interaction with students and universities/colleges.

Full training will be provided and a mentor will be at hand to help support and help you understand the needs and demands of the role.

Responsibilities include:

• Determine whether complaints are eligible for review and communicate decisions to students;
• Request and obtain documentation and information from higher education providers, students and student representatives;
• Promote early resolution of cases by contacting students, student representatives and providers with a view to negotiating the early settlement of complaints;
• Provide effective guidance to students, student representatives and providers on the OIA’s case-handling process, possible remedies and typical timeframes;
• Conduct reviews of complaints, draft and issue Complaint Outcomes

About You

You will have:

• Excellent written and oral/ telephone/video call communication skills.

• Excellent interpersonal skills.
• A customer service focus.
• High level of accuracy and attention to detail.
• Ability and willingness to learn new processes and procedures with a positive attitude.
• Resilience to work in a demanding and high-volume environment.
• Comfortable with technology and with the ability to adjust to new and changing IT systems and processes.
• Strong and recent experience of using Microsoft Word, Excel and Outlook.

The charity values diverse backgrounds, life experiences and perspectives.  It has a supportive and inclusive organisational culture and would like the organisation to be representative of the community and the people who use its service.  It welcomes applications from candidates from all backgrounds, in particular, it would welcome applicants from black, Asian, and minority ethnic backgrounds.  Applications for full-time or part-time working will be considered.

Please note that minimum office attendance of one day a week is required, and more attendance will be needed during your probationary period. All successful candidates will start at the starting salary point shown and this is non-negotiable.

Qualifications

Given the mission and purpose, we will consider any higher education qualifications, degree subjects or demonstrable interest/commitment to higher education in all its forms.

You may also have experience in roles such as Customer Service, Complaint Handler, Case Handler, Ombudsman, Resolution, Resolution Case Handler, Resolution Worker, Case-Handler, Complaints Handler, Junior Complaints Handler, Graduate Complaints Handler, Telephone Complaints Handler, Customer Care, Customer Care and Complaints Handler, Complaint Handler and Client Liaison, Complaints Investigation, Disputes, Disputes Handler, Complaints and Disputes Handler, Complaints Officer, Disputes Officer. #INDNFP

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

Are you passionate about putting an end to homelessness across Oxfordshire?

The Oxfordshire Homelessness Alliance (the Alliance) is a group of organisations (Local government, A2 Dominion, Aspire, Connection Support, Elmore, Homeless Oxfordshire and St Mungo’s) that came together in 2022 to deliver single homelessness services across the county under one contract.

Services delivered by the Alliance include the city and county outreach services for people experiencing rough sleeping, supported accommodation such as the hostel O’Hanlon House, shared dispersed supported accommodation, and homelessness prevention services.

The Alliance is commissioned through a pooled annual budget of c£3.8m which all District Councils in Oxfordshire, the City Council, the County Council, and the Berkshire, Oxfordshire, and Buckinghamshire Integrated Care Services, contribute towards. Oxfordshire County Council and Oxford City are the lead commissioners of the Alliance. 

As part of the initiative, the Alliance will deliver an ambitious housing led change programme which is seeing services remodelled to support and enable people to live in their own homes and fulfil their aspirations. 

This role is hosted by Connection Support which is part of the Oxfordshire Homelessness Alliance. The role will be guided by the work plan of both the alliance chair and the alliance commissioners.

The impact you will have

As the Oxfordshire Homelessness Alliance Programme Manager, you will play a pivotal role in making the alliance and the services it delivers a success. You will provide strategic and operational oversight and day to day leadership and management.

You will strive to improve the services that are delivered by working closely with the Alliance Leadership and Management Team, partners, commissioners, and organisations working to put an end to homelessness. Fostering and enabling a culture of continuous improvement will be at the heart of your work. 

Contract: Permanent

Hours: 30hrs to 37.5hrs per week

Salary: £42,322 - £47,949 per annum, dependent on experience. Please note that the salary displayed is the full time equivalent and will be prorated for less than 37.5 hours. 

Location: The role is a hybrid of home and office locations and a willingness and ability to travel and work at sites across Oxfordshire at least 2 days each week is essential.

Closing date: Friday 5th September

Interview date: Tuesday 16th September & or Wednesday 17th September, between 9.30am-5pm

About you

You have proven experience in developing, implementing, and evaluating change management programmes, ensuring delivery within agreed budgets and timeframes. You’re also confident in reporting on financial performance and using data to inform decision-making.

With excellent project management skills, you're passionate about working collaboratively across a wide range of stakeholders. You bring solid knowledge of programme planning and monitoring frameworks such as MSP, APM, PRINCE2, or similar methodologies.

Your strong communication and influencing skills enable you to build effective relationships, inspire confidence, and drive innovation—all of which support the success and ongoing development of the Alliance Change Programme.

A full driving licence and access to a vehicle is preferred; however, this is not essential as long as you are able to travel across Oxfordshire as required.

What we offer in return

Connection Support is committed to equality of opportunity, to being fair and inclusive and ensuring everyone is treated is valued, treated with respect and has a positive experience.

We welcome applications from all backgrounds and underrepresented candidates, including but not limited to Black, Asian, ethnic backgrounds, people with disabilities, neurodivergent people, LGBTQIA+, men, women, and people with lived experience of personally recovering from homelessness or other traumatic circumstances.

We have been named as one of the top 10 charities to work for in the UK by Best Companies and offer fantastic benefits including 30 days annual leave (pro rata for part time), plus bank holidays, sick pay, and an enhanced benefits package which includes cover on health benefits, eco travel incentives, childcare discounts, retail discounts and much more. 

Should you need additional support with your application or require adjustments to any part of our recruitment process please don’t hesitate to ask. We are more than happy to help, drop us an email or call direct to discuss your requirements.

Connection Support is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment.

Project Officer - Natural Heritage

Cumbernauld

£25,750 - £27,295

Full time (35 hours) 

Fixed term contract initially until 31st March 2033, potential for extension 

Closing date: 5pm, Friday 22nd August 2025 

Interview Date: Wednesday 10th September 2025 

Nurturing Natural Connections 

Our client is looking for a passionate and driven person to habitat restoration, creation and enhancement activities on their owned greenspaces within the Nurturing Natural Connections (NNC) project, working closely with the Cumbernauld Reserves Manager, and project partners, and with the help of volunteers. 

Building on the success of previous projects, this project continues to realise the Cumbernauld Living Landscape long-term vision to improve Cumbernauld’s green spaces for both people and wildlife, helping everyone in the community connect with the nature on their doorstep. 

The candidate: 

The successful candidate will have a Higher Education qualification in environmental land management (Wildlife conservation/agriculture) and at least two years’ experience of wildlife reserve management and demonstrable track record in the environmental land management sector. 

Main Objectives 

The main objectives of the role are: 

Habitat management 

• Support delivery of habitat works, including woodland restocking towards native semi-natural woodland, creation and enhancement of species-rich grasslands and enhancing riparian corridors. 

• Monitor and evaluate (M&E) the delivery of these works including details of their successes and challenges. 

• Undertake and manage the maintenance of tools and equipment for relevant sites, including machinery, to ensure safe and efficient operation. 

• Respond to severe weather events with reactive remedial works as required e.g. clearing fallen trees and reinstating ground damaged by flooding. 

Health and Safety 

• Ensure compliance with health and safety, including safe working practices, volunteer safety, premises safety, and site safety. 

• Ensure all work by project staff, and volunteers is carried out in a safe manner, and in accordance with Health & Safety legislation, policies, activity risk assessments and best practice guidance. 

Volunteer recruitment 

• Support the recruitment of volunteers and identify and promote volunteer opportunities within Cumbernauld Living Landscape. 

• Work with individual volunteers and volunteer groups (including corporate groups) so that their contributions and experiences are maximised and, where required, organise and mentor volunteers ensuring that they receive support and appropriate training. 

Wider project work 

• Support the team’s wider communications plan with blogs and social media content. 

• Support project team with events and other project-wide opportunities, with occasional working of evenings and weekends for activities including bat walks, moth trapping and dawn chorus walks. 

• Contribute to project reporting, including M&E across the life of the project (2025-2030), including the identification of highlights and challenges. 

The successful candidate will ideally have: 

• Relevant degree or N/SVQ Level 3 / 4 or equivalent demonstrable experience relating to countryside management. 

• Certification to NPTC/Lantra standards and experience in chainsaw maintenance, cross cutting and felling small trees. CS 30 and 31 or willingness to undergo qualification. 

• Certification to NPTC/Lantra standards and experience in strimmer and brushcutter operations or willingness to undergo qualification. 

• Certificate for trailer, all-terrain vehicles or willingness to undergo qualification. 

• Current first aid qualification or willingness to gain 

• 2 years of planning and delivering practical conservation work. 

• 2 years of volunteer supervision & management. 

• Demonstrable experience in the safe use and maintenance of hand and power tools. 

• Good understanding of land management for wildlife conservation, notably native flora & fauna. 

This role will require a PVG scheme membership 

What they offer: 

Salary sacrifice schemes including Cycle to Work & Pension schemes. 

They have always been hugely flexible in their approach to how you wish to work and continue to offer a flexible approach. 

• One Wellness Hour per week 

• Enhanced Pension rate upon completion of probation 

• Sick Pay Allowance 

• Enhanced Maternity/ Paternity Leave

• Training and Development  

Our client is a proud equal opportunities employer and welcomes applications from all candidates irrespective of their background.  They are committed to helping to make the world of nature conservation as inclusive as possible, as they believe there should be no barriers to being involved, and that champions and role models from every part of society will be vital in helping to reverse the loss of biodiversity.  

Exciting opportunity for an Education Support Officer – make an impact today.

Anna Freud is seeking a Education Support Officer to join our world-leading mental health charity for children, young people and their families. Our mission is to close the gap in wellbeing and mental health by advancing, translating, delivering, and sharing the best science and practice with everyone who impacts the lives of children, young people and their families. More information about Anna Freud is available on our website.

Our EDI commitment

We are dedicated to fostering a diverse and inclusive workplace and being an equal opportunities employer, whereby equity, diversity, and inclusion (EDI) are core to our recruitment practices. All candidates who meet the job criteria will be considered for employment, regardless of ethnic origin, religion or belief, gender, sexual orientation, disability, age, socioeconomic background, caring responsibilities and care experience.

We ask candidates to share their diversity dimensions with us to help us identify, tackle and prevent bias across the employee lifecycle. We believe a diverse workforce enhances our ability to support mental health and wellbeing, allowing us to better meet the needs of the children, young people and families we serve.

As a Disability Confident employer, disabled candidates meeting our criteria are guaranteed an interview. Applications are submitted anonymously and assessed using a fair evaluation process based on the criteria set out in our job profiles.

What we offer

We offer a collaborative culture with strong links across Anna Freud and University College London. We offer a range of staff benefits, including an all-in-one rewards and recognition platform called Perkbox and wellbeing offers such as finishing early on Fridays and free counselling through our Employee Assistance Programme. We are proud to have staff-led Diversity Networks offering unique opportunities for learning, connection and impact.

What you’ll do

You will play a key administrative and coordination role within the Postgraduate Education Support Services team, ensuring the smooth delivery of postgraduate programmes through support in admissions, events, student services, and operational functions. This fixed-term opportunity will have a particular focus on supporting student admissions, including application handling, interview coordination, and assisting in recruitment events and marketing activities.

What you’ll bring

Essential skills and experience:

• Programme/course administration within a higher or further education setting.
• Strong interpersonal, verbal, and written communication skills, with the ability to engage diplomatically and confidentially with staff and students.
• High attention to detail and the ability to manage large volumes of information with accuracy.
• Capacity to work autonomously and proactively, while also collaborating effectively with a team and following guidance from senior staff.
• Able to prioritise and manage workloads under pressure, meeting multiple deadlines with minimal supervision.
• Confident IT user, particularly Microsoft Office (Word, Excel, Outlook, PowerPoint, Forms), with a readiness to learn platforms like Moodle and SITS.

Key details

Hours: Full-time (35 hours per week): usual working hours are Monday to Friday, 09:00-17:00. Flexible working is possible.

Salary: £26,499 FTE per annum, plus 6% contributory pension scheme.

Location: Hybrid working (a mixture of onsite and home/remote working). Staff are working onsite for at least 20% of their working hours at our London site (4-8 Rodney Street, London N1 9JH).

Contract type: Fixed-term, 6 months.

Next steps

Closing date for applications: midday (12pm), Monday 18 August 2025. Please note that due to high application volumes, we may close this advert early. We encourage you to apply promptly and to keep an eye on our future vacancies for more opportunities.

Notification of interview: shortlisted applicants will be notified no later than Friday 22 August 2025. During shortlisting, applicants are anonymously assessed using the criteria visible in the Job Profile. Please note: due to the high volume of applications received, we will not be able to provide feedback to unsuccessful applicants.

Interviews: will be held remotely in week commencing 1 September 2025.

How to apply: click on the 'apply now’ button to apply online. We are unable to accept CVs and kindly request no contact from agencies.

Questions?

Please email Recruitment with any job enquiries, or if you require assistance or experience difficulties when applying. Please note that successful candidate(s) will be asked to evidence their Right to Work in the UK post-job offer – we do not hold a sponsor license therefore we are unable to provide Visa sponsorship.

Who we are

ARTICLE 19 is an international think–do organisation that propels the freedom of expression movement locally and globally to ensure all people realise the power of their voices.

Together with our partners, we:

• THINK: We develop cutting-edge research and legal and policy analysis to drive change worldwide.

• DO: We lead work on the frontlines of expression through our 9 regional hubs across the globe.

• PROPEL: We propel change by sparking innovation in the global freedom of expression movement.

For over 35 years, ARTICLE 19 has worked for a world where all people everywhere can freely express themselves and actively engage in public life without fear of discrimination. We do this by combining research, campaigning, and cutting-edge legal analysis.

Explore our impact since 1987

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Your contribution to the team 

Your role as Project MEL and Grants Officer will be critical in achieving the goals of the Projects Team to deliver high-quality support in monitoring, evaluation and learning (MEL), project and grant management to colleagues across the organisation. You will support the Senior Monitoring, Evaluation and Learning Officer to roll-out innovative approaches to how the organisation captures impact, shares success stories and learns from one another. You will support colleagues to understand compliance requirement of grants and to identify, assess and realign projects to ensure delivery against these requirements and project objectives. You will play a vital role to ensure the uptake and usability of our organisational grants and project management platform called PEBI (Project Ecosystem for Business Intelligence).

What you can expect in a typical day

KEY RESPONSIBILITIES:

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Support project and organisational MEL 50%
• Support colleagues to design log frames, indicators and results framework for projects and how to align them with global indicators;
• Support colleagues to develop, improve and contextualise data collection and reporting tools and methodologies; 
• Participate in project start-up meetings and support colleagues to develop project M&E plans; 
• Plan and conduct internal reviews of key projects to support organisational learning and improvement of future projects; 
• Review data and information gathered either through systems (such as PEBI) or processes (such as Annual Reflection Process, cross-organisational meetings etc) to provide feedback to colleagues and feed into organisational learning; 
• Support the delivery of key learning and impact reporting products such as annual reports, internal review reports, quarterly management/progress reports; 
• Keep up to date with best practices in regards to MEL in order to provide recommendations on how organisational MEL systems and processes can be improved. 
 

Management of project management system (PEBI) 25%

 • Support PEBI champions to motivate their users to regularly update data in the system PEBI, enabling and facilitating the optimal use of the platform;
• Provide initial technical support to champions on issues with the system, in consultation with the Projects Team and escalate as necessary;
• Help to identify ways the system can be continuously improved and fully used;
• Maintain the user guide to PEBI and train new champions or support champions to onboard new users;
• Be the administrative lead for the system maintaining user access within the organisation and liaise with external consultants;
• Coordinate and lead regular meetings with champions across the network to update, discuss issues and best practice and share lessons learned;

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Support contract management and project management function 20%

• Provide support to teams with regards to donor or other stakeholders contract management for the implementation of projects; 
• Review and maintain an up-to-date centralised grants filing system; 
• Where necessary, support colleagues to review and amend project documents such as plans and contracts to ensure delivery against project objectives and donor requirements; 

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Team support 5%
• Ensure the organisation is aware of what the projects team are working on, leading on drafting internal communications and coordinating check-ins with other teams to have a steady flow of information; 
• Undertake other tasks as are appropriate to the nature and scope of the post. 

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What you will bring to the role

Knowledge and Skills:

Essential
• Full understanding of grant management, project implementation tools and procedures; 
• Project MEL including designing MEL plan, data collection tools and indicators; 
• Excellent inter-personal skills and ability to relate with diverse people from different cultures; 
• Strong organisation, time management, communication and coordination skills; 
• Flexibility to work in a dynamic environment and to multi-task, across different time zones; 
• Strong Excel skills and numeracy and budgeting skills;
• Attention to detail; 
• Excellent computer skills, particularly MS Office package (Word, Outlook, Powerpoint) and some experience of using information management systems and databases;
• Ability to communicate effectively in English with outstanding writing skills; 
• Approachable, flexible and supportive; 
• Able to work well under pressure and meet multiple deadlines. 

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Desirable
• Knowledge of human rights and/or key freedom of expression issues; 
• Experience of working in countries/regions where ARTICLE 19 works; 
• Develop innovative and creative proposal presentations/templates to increase our likelihood of winning proposals;

• Language skills in at least one of the other ARTICLE 19’s languages, i.e. French, Spanish, Portuguese, or Dutch. 

Experience:
Essential
• Relevant experience in supporting a team; 
• Experience working with donors, particularly EC, DRL, SIDA; 
• At least 2 years of work experience in project support functions including donor compliance, project management and MEL. 

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​Desirable
• Experience of working in an international organisation; 
• Experience of cross-team and long-distance working; 
• 2 years experience in working on an online project management system; 
• Experience with Microsoft Project, Microsoft Plan or Microsoft Tasks. 

Other:

• Demonstrates commitment to high performance and holds self, team members and others to account; 
• Inspires genuine enthusiasm and passion in others; 
• Help facilitate a high level of collaboration between multiple stakeholders; 
• Fluency in English

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Application deadline: 7th September 2025

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Our Reward Package

• Salaries are determined by our salary scale.
• We offer comprehensive benefits including a range of well-being plans; generous paid leave and public holidays; family friendly policies; an attractive leave policy; and wellness days, and a 4.5 day working week.

Our Culture

We are a people centred and flexible employer, friendly and a passionate global organisation who live and breathe the same mission and values. We strive to be agile and work collaboratively and are committed to DEI and staff wellbeing.

Our commitment as an equal opportunities employer

Our mission is to welcome everyone and create inclusive teams. We celebrate individuality and encourage you to join us and be your authentic self at work with the freedom to have responsibility, autonomy, and creativity within your role.

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Our Values

Integrity
• We hold ourselves to the high standard we set for others.
• We are coherent on matters of law and policy wherever we work in the world.
• We value visibility, objectivity and the accuracy of our work.

Transparency
• We know good information can enable powerful action.
• We are clear, open and honest in our dealings with each other and the outside world.

Collaboration
• Our network of supporters and partners is the lifeblood of our organisation.
• We seek to build productive and inspiring relationships based on the trust our partners, supporters and donors place in us.

Diversity
• We respect each other and we listen to each other.
• We actively defend those whose voices are marginalised.

Accountability
• We say what we mean and we do what we say, speaking with once voice wherever possible.
• We work hard to make sure our learning and reporting is the best it can be.

Tenacity
• We never give up
• We are tenacious and will find every possible avenue to seek changes in law and practice to secure the freedoms associated with our mission.

Innovation
• We are proud of our expertise and are always ready to share what we know.
• We seek to explore the boundaries of our field for benefits of the freedom we protect.

Statement from the Managing Director 

“As Managing Director, I’m committed to ensuring our team enjoys their time here and thrives in a positive atmosphere. Given how much of our lives we spend at work, it’s essential to foster a culture where everyone looks forward to coming in each day.  At Temwa, we value openness, honesty and authenticity. This isn’t just corporate talk, it’s a sincere commitment backed by our dedicated board of Trustees, who work tirelessly to support our mission. Temwa is an established and well respected NGO.

Our programmes span forestry, agriculture, livelihoods, health and education. I’m particularly passionate about working with communities so that they adapt to the effects of climate change, where Temwa can play a vital role. 

If you are driven to make a tangible impact, we’d love to hear from you.

This is a great opportunity for a passionate individual to leverage their skills and energy to increase income for a dynamic and growing international development charity. The role also involves working with the programme team at Temwa Malawi to support the delivery of amazing and impactful programmes that can bring lasting change in Nkhata Bay North.” 

Job Description 

As the Fundraising and Programme Officer at Temwa, your time will be split across both fundraising and programmes. You will support fundraising through grant proposal research, preparation and submission, as well as support project management through project development, reporting and monitoring. You will report directly to the Programme Lead as well as be accountable to the Fundraising Manager. 

About Temwa 

Temwa is a Bristol-based charity committed to empowering remote communities in Northern Malawi. Our goal is to harness the power of bringing communities together to support community-led development. We partner with hard-to-reach communities in Malawi, empowering local people to end poverty and transform their own futures. At the same time, we inspire local communities in the UK to come together to help bring about this change. We have been working in Northern Malawi for over 20 years, and our work currently includes sustainable agriculture, forestry, health and education programmes. 

Principles of Temwa 

• Community-driven – Temwa’s decisions are made by the community 

• Working towards long-term self-reliance 

• Commitment to sustainable development 

• Belief in inclusive communities 

• Working together with integrity, openness, mutual accountability, and professionalism 

We have a highly skilled team of 27 full-time employees in Malawi implementing this work, based out of two offices in the Northern Region. Our UK office in Bristol comprises a small fundraising and operations team of six staff (two team members are full-time, all other team members are part-time), 3-5 regular volunteers and interns, and a wider family of volunteers and supporters. 

Key Roles and Responsibilities   

Fundraising (60%) 

• Ongoing management of a portfolio of charitable trusts and grant-making bodies 

• Researching and maintaining a database of donors including Trusts and Foundations in the UK and overseas to which Temwa could apply for fundin 

• Stewardship of current donors to promote repeat, long-term funding

• Growing the organisation’s fundraising portfolio by submitting funding proposals to new donors, including Trusts, Foundations, and Institutional Donors

• Working to form strategic partnerships with relevant organisations and agencies 

• Developing the organisation’s case for support, including through proposal templates for all projects 

• Working with the Temwa Fundraising Manager and MD on corporate partner engagement

• Supporting fundraising events, and representing Temwa at events and networking meetings 

• The postholder will be required to undertake other duties and responsibilities from time to time - Temwa is a small team, and all staff are occasionally called upon to support the work of others 

Programmes (40%) 

• Supporting project development and budgeting 

• Monitoring progress of projects against targets 

• Assisting with the implementation of agreed programme management systems, including the development of logical frameworks and other monitoring tools 

• Reviewing internal reports and leading on all donor reports 

• Supporting development of Impact and Annual Reports as well as Temwa’s other capability statements

• Liaising with the Malawi office on programme queries related to UK fundraising and programmes 

Experience, Qualifications, and Requirements: 

The ideal applicant would have the following attributes: 

• Educated to degree level or equivalent in work experience 

• Experience of fundraising, including trust and grant fundraising, with proven track record of securing income against set targets 

• Knowledge and experience of writing compelling and persuasive fundraising applications/reports

• Experience in researching trusts, foundations, and a variety of fundraising prospects, including corporate partnerships and grant opportunities 

• Experience of building good relationships with staff, external funding bodies and supporters 

• Experience of working on any international development project 

• An understanding and empathy for international development work 

• Strong written and verbal communication skills 

• Highly numerate with strong attention to detail 

• Ability to work with competing priorities to tight deadlines 

• Highly proficient in the use of Google Workspace and MS Office, particularly Excel

Further strengthening the application would be: 

• Experience of project management 

• Experience of institutional fundraising 

• Experience of working for an international development charity 

• Understanding of monitoring and evaluation

• Experience of project budgeting

• Application deadline: Monday 8th September 

• Shortlisted candidates will be invited to an interview with Temwa on W/S 15th September, or W/S 22nd September 

We actively encourage applicants from diverse backgrounds especially from ethnically diverse, LGBTQ+ and disabled communities as well as those with lived experiences of tackling inequalities, as we believe diverse voices are instrumental in creating transformational change.

Temwa in compliance with the Equality Act 2010, will seek to make reasonable adjustments to overcome barriers to employment caused by disability and/or neurodiversity, and encourages applications from these candidates. If you need any reasonable adjustments, please contact PSR. We guarantee to offer an interview to those with a disability who meet the minimum criteria. 

Salary: £22,932 per annum + £750 homeworking allowance per annum

Hours: 35 Hours per week

Contract: Permanent Role

Location: Homebased in Yorkshire area

As a ‘not for profit’ organisation, TACT puts the needs of our children and carers first and look to appoint individuals who are as passionate about fostering as we are. We are a homeworking organisation, and we pride ourselves on our flexible working opportunities, available from day one, an extensive wellbeing programme and our benefits package, all curated to nurture a healthy work life balance for all our employees so they can give an excellent service to our carers and the young people and children we care for.

As a foster care charity, TACT invests all surplus income into services, staff, carers, and child development. This means that we have been able to invest in unique projects like TACT Connect, our unique and ground-breaking scheme for TACT care-experienced young people and adults,  as well as our expanding Education and Health services. All our activities are built on our commitment to becoming a fully trauma-informed organisation, in line with our key values and ethos.

In 2024, TACT became one of the top 5 charities to work for in the UK, placing 5th in the UK Best Companies Work For survey results , and a top 25 mid-sized company to work with across the whole of the UK.   97% of our people feel proud to work with TACT and think that TACT cares about their wellbeing, while 92% of our people would say they “ love working for TACT”.

This is an exciting opportunity to join the Yorkshire & North East team as a Senior Administration Officer.

If you want to be valued as a professional, be appreciated at work, and contribute to better outcomes for the children and young people connected with TACT, apply now.  

Overall Duties of the Senior Administration Officer will include:

• Excellent familiarity with the Microsoft Office Suite - Word/Excel/PowerPoint/MS Teams
• Substantial administration experience - including systematic servicing of committees and minuting meetings
• Excellent attention to detail alongside excellent communication skills, both online, in person and writing
• Experience in administration of events - including negotiating arrangements with venues and similar third-party providers
• Adept at working as part of a remote team, providing support and cover, while being self-motivated and able to work flexibly according to the business needs
• Skilled at dealing with sensitive information with empathy, discretion and confidence and having excellent customer service abilities
• Undertaking compliance monitoring to ensure that the service is meeting its regulatory obligations
• Running regular monitoring reports and reporting findings to various colleagues within the organisation
• Willingness to travel to face-to-face events such as team meetings, training and local events

 TACT offer an excellent employee benefits package including:

• 31 days paid holiday plus 8 annual bank holidays.
• Progression to salary target rate upon completion of 18 months' service.
• 45p per mile for business travel.
• Flexible working arrangements (including compressed hours, flexibility around core hours, volunteer days policy).
• Family-friendly policies.
• Homeworking ‘bundle’ including annual allowance, IT equipment, and a loan for home office set up.
• Help@Hand Employee Assistance Programme (including CBT counselling, 24/7 remote GP appointments, physiotherapy, mental health support, and second opinions on serious diagnoses).
• An hour a week of live, expert-led activities through the Annual Employee Wellbeing Programme.
• Menopause Policy and free Menopause Clinician Appointments.
• Stakeholder Pension Scheme (salary sacrifice).
• Fantastic learning and development opportunities for all roles.

The Senior Administration Officer should be based within a reasonable travel distance of Yorkshire area and will be required to travel to face-to-face meetings at least once a month and on other occasions for training and team wellbeing events.

A Standard DBS clearance is required for this role and will be processed by TACT on your behalf.

As part of the interview, you will be required to complete an exercise using both Microsoft Word and Excel,  please ensure that you have access to these applications to complete the exercise 

Closing Date: Monday, 18th August 2025

• Interview Date: Wednesday, 3rd September 2025  (via Microsoft Teams)

Safeguarding is everyone’s business and TACT believes that only the people with the right skills and values should work in social work.  As part of TACT’s commitment to safeguarding, we properly examine the skills, experience, qualifications, and values of potential staff in relation to our work with vulnerable young children.  We use rigorous and consistent recruitment approaches to help safeguard TACT’s young people.  All our staff are expected to work in line with TACT’s safeguarding policies.

We reserve the right to close a vacancy earlier than advertised if the volume of applications is excessive, you are therefore advised to apply at your earliest convenience.

TACT does not accept unsolicited CVs from external recruitment agencies, nor the fees associated with them.

SSAFA’s Grants and Statutory Income Team, operating across the UK, are proud to announce this role as part of their strategic plans to develop a steady and growing source of income from statutory organisations.

About the role

This is a new fundraising opportunity to help provide support for serving personnel, veterans and their families ensuring that no-one battles alone.

Supported by the Statutory Grants Manager, this role is fundamental in developing, advancing and championing both new and existing income from local authorities, health providers, and other local commissioning bodies and grant funders. The aim of this role is to increase income generation in this area whilst enhancing SSAFA’s visibility and profile within these organisations on a local level. Achieving this will require the development of strong, strategic relationships, underpinned by excellent bid writing skills to produce effective proposals for support.

SSAFA is entering into an exciting period of strategic development with this income stream and if successful, you will be part of a small team with the potential for career development.

Whilst the post is homebased, to be eligible for this role you are required to live in the South East or South West of England as the role will focus on these regions and will require regular travel within them. There will also be an occasional need to travel across the UK and to work evenings and weekends at key events.

About the team

You will join a small, established and dedicated team who cover the whole of the UK. With regular team meetings and a variety of communication mediums you will be given ongoing support, training and mentoring throughout. We are a remote team and well connected to all colleagues. This supports and drives our determination and success 

About you

We are seeking an exceptional candidate who thrives on challenge and brings a strong understanding of the statutory funding landscape. You will be a determined, highly motivated individual, with a proven track record of securing significant funds from statutory organisations. You will be a natural communicator with proven success with bid writing and presentation skills. You will be a confident networker, able to represent the charity to external stakeholders and will excel at developing strong relationships with statutory organisations, both in person and remotely whilst working from home. An ability to self-motivate with a can-do attitude is a must.

About SSAFA

SSAFA, the Armed Forces charity, has been providing practical, emotional, and financial support to our Forces and their families since 1885. SSAFA, is a trusted source of support for the Armed Forces community in their time of need; last year our trained teams of volunteers and employees helped more than 53,000 people in need, including veterans, serving personnel (regulars and reserves) and their families.

SSAFA understands that behind every uniform is a person. We are here for that person and their family – any time they need us, in any way they need us, for as long as they need us.

Diversity and Inclusion at SSAFA

SSAFA exists to support a diverse range of beneficiaries within the armed forces community, and we believe diversity within our teams is key to ensuring we can deliver our services effectively. We thrive on differences and believe it is critical to our success as a worldwide charity. SSAFA is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.

SSAFA is committed to using the Disclosure & Barring Service to ensure we, as an employer, safeguard those we serve.

No agencies please. Any unsolicited submissions from agencies will be accepted as a direct application from the candidate and no fees will be payable.

Closing date: Midnight Monday 25 August 2025

Interviews: TBC

Your role is to manage a range of Central Services for the Eikon Charity and to be a familiar constant presence in the Eikon offices. Central Services includes IT, Data Compliance, Health and Safety, Facilities. Facilities includes the site at Fullbrook and the associated site maintenance of the cabins and the garden. In addition to this you will line manage the reception function on site. A portion of the role will be managing outsourced providers who are accountable to support the specialist nature of these services. These outsource providers include Health and Safety (Croner) IT (ramsac) Data Protection (Satswana). You will also support the service data management work, this involves monthly reporting and service data provision, in accordance with the reporting calendar.

Responsibilities 

IT Management

• Manage the operational IT delivery via Eikon’s IT partner (ramsac) 
• Manage the continuous improvement of the IT infrastructure
• Oversee and direct the work and tasks of the data officer (IT support)
• Attend quarterly management meetings with outsourced IT provider including technical IT consultant visits
• Oversee Help Desk approvals
• Review monthly total IT estate in partnership with ramsac and Data Officer
• IT hardware, software and comms:
• Manage the relationship with repair partner (one touch) and disposal partner (CPR)
• Manage the procurement processes for hardware, the installation and allocation of hardware (e.g. printers, AV equipment, laptop, mobile devices, wifi infrastructure etc.) with the support of the Data Officer
• Manage the communications licenses with our comms partner (DRC) 
• Oversee the MS license estate and allocation of MS software and our third party applications
• Contribute to planning and assist with the delivery of the IT roadmap

Data Protection and Management 

• Manage data compliance in accordance with relevant legislation and regulations (GDPR), with support from the fractional data protection provider, Satswana
• Manage the relationship with Satswana (outsourced Data Protection Officer)
• Ensure Data Protection Impact Assessments are in place across the organisation
• Recording and reporting of routine data breaches, escalating if significant breach has occurred

Data Reporting (Services)

• Support with the provision of data to help monitor and evaluate all services in line with ambitions 
• Collaborate with line manage on bespoke data requests
• Support the organisation in ensuring data integrity of reports 
• Manage the monthly reporting templates (Mindworks outputs, Data Protection Impact Assessments, Internal outputs and Internal outcomes)
• Manage the quarterly reporting templates (Mindworks outcomes, Innovations Grant, Youth Support Practitioners end of term reporting, Fundraising Strategic reports, data for exec report and data for bespoke reporting requests)
• Responsible for reviewing and recommending changes to the Data Protection Policy

Fire, Health and Safety

• Responsible for fire, health and safety management and standards across the whole organisation, supported by a specialist organisation (Croner)
• Responsible for managing the Health and Safety relationships with the outsourced provider (Croner) 
• Responsibilities include but aren’t limited to:
  •  Fire, Health and Safety Policy
  • Ensuring Fire Health and safety procedures in place for the Fullbrook site
  • Monitoring and where possible ensure the organisation is implementing the relevant policies, procedures and associated forms across the organisation for Fire, Health and Safety
  • Raising Fire, Health and Safety risks and working collaboratively with Leadership to put in place measures to mitigate against them

Facilities

• Manage the facilities at Fullbrook, including the provision of reception roles and responsibilities, office and garden maintenance and support to onsite teams, interior and exterior décor – including noticeboards 
• This includes line management of your team and dotted line supervision for garden club volunteers for garden maintenance; this includes managing the relationship with the gardening contractor
• Overseeing annual compliance checks. e.g Pat Testing; Smoke alarms; air conditioning units
• Managing the relationship with the outsourced cleaning contractor (Minster Cleaning Services)
• Responsible for reception cover. From time to time it may be necessary for you to support in filling gaps in reception cover. i.e. sickness/holidays/absence
• In collaboration with colleagues continuously improve the facilities space, always focusing on the service users and underpinned by a strong ethos of equality diversity and inclusion, wellbeing and safeguarding
• Responsible for coordinating scheduled and unscheduled site maintenance
• Review, with oversight from appointed Trustee, our organisational insurance; ensure it is fit for purpose, renewed in a timely manner and manage the relationship with our Brookers WRS