Communications volunteer roles in banstead, surrey

Are you a local resident in the City of London or can easily commute to central London?

If yes - please join our team of Gallery/Exhibitions Researchers at the Elitha's by NIAS Art Gallery. This is a valuable opportunity to improve or enhance your curation, networking and retail merchandising expertise.

Our ideal researchers are reliable, well presented, have a positive attitude and are always keen to learn, share and take on new ideas.​

The successful candidate must be a quick learner, trustworthy, intelligent and pro-active self-starter, highly organised and able to multitask effectively.

Key responsibilities include:

• Working and collaborating as part of a vibrant team on various projects.
• Conduct, analyse, and report on qualitative and quantitative research projects.
• Lead research collaborations with other organisations and stakeholders.
• Develop content, including blogs and social media posts, to share research findings in collaboration with marketing.
• Provide general admin support to the team when needed.
• Help with events and conferences.

The Ideal Candidate will:
Be Intelligent & Trustworthy - have gained great academic results.
Demonstrate excellent writing and speaking skills, with the ability to tailor messages to different audiences.
Pay attention to details and exhibit high degree of precision with work assignments.
Be Tech Savvy - Be competent/confident with CRM, CMS, social media and spreadsheets.
Have some interest in Art Galleries, Creativity, Research, International Devevelopment and/or business administration.

Benefits:

• Career Development Plan Support 
• Access to paid training and qualification enhancement
• Work references for future jobs application
• Reimbursement of out of pocket expenses

We are looking for a Volunteer Fundraiser to support our fundraising activities with the initial focus on Corporate Partnerships. 

This role will play a key part in achieving our Vision where disabled children and young adults along with their families can together enjoy a rewarding life, which is fun, beneficial and above all fulfilling.   

This post is subject to an enhanced disclosure application to the Disclosure and Barring Services. 

Salusbury World is a small refugee-support charity working in Brent and neighbouring London boroughs. We support refugee and migrant children and families to develop the skills and confidence needed to thrive in London. We believe every refugee should be given the chance to come to terms with the loss they have experienced and to build a hopeful, fulfilling life in the UK. We exist to help overcome practical challenges - and to give opportunities to experience joy, intellectual and creative fulfilment, and hope for the future. 

Aim 

We haven’t been able to devote enough time to developing our digital presence. We’d love your help to spread the word about the great work we do and the impact it has. 

We are looking for a passionate and creative volunteer to help us plan, update and deliver our social media strategy, specifically focusing on Instagram, X and LinkedIn. The role involves contributing to our social media strategy and developing content that tells the story of Salusbury World’s mission, projects and impact in an engaging way. 

Skills and Experience 

• Experience in social media content creation and strategy, preferably in a nonprofit or community-focused environment. 

• Excellent written and verbal communication skills,

• Ability to create compelling and persuasive content 

• Ability to write content for a range of platforms 

• Confident and competent IT skills including MSOffice, Canva, Mailchimp and digital platforms 

• Basic video editing skills are a plus. 

Tasks will involve: 

• Collaborating with the Salusbury World team to understand our mission, values, and target audiences. 

• Collaborating with the team to develop a strategic plan for social media, including content themes, posting frequency, and engagement tactics. 

• Creating engaging social media content

• Creating content for use on our website, leaflets, fundraising/promotional materials etc. 

• Support with our branding initiatives 

Healthwatch Haringey is the independent ‘people’s champion’ for health and social
care in the London Borough of Haringey.

We actively seek out the views of the public and patients on all matters relating to
health and social care, e.g. their experience in hospital, interim care, at the GP or
dentist, and collate those together to produce impact statements and reports.

With this evidence we seek to campaign for and change for the better the way
health and social care services are designed, delivered, and improved.

We have a statutory role, as set out in the Health and Social Care Act 2012, are a
member of the London Borough of Haringey Health and Wellbeing Board and have
excellent relations with Commissioners across the borough. We also have a great
staff team who work hard to achieve the aims of Healthwatch Haringey.

While you might not have a background in health or social care, we are looking
for someone who has the transferrable skills to play a leading part in the future of
Healthwatch Haringey.

You will ensure Healthwatch Haringey is well governed with robust policies and
procedures in place, continue to establish and build constructive relationships with
Healthwatch Haringey’s key stakeholders and represent the organisation externally
whenever appropriate as one of its leading ambassadors.

As well as line managing the Healthwatch Haringey Manager, you will be responsible
for the strategic development of the organisation, the setting of priorities and the
delivery of statutory and contractual obligations.

We welcome applications from anyone who lives or works or is registered with a
GP in the London Borough of Haringey or North Central London ICS area (includes
London Boroughs of Haringey, Barnet, Enfield, Camden, and Islington). We absolutely
welcome and encourage applications from ALL sections of the community including
those from minority ethnic communities, disabled people, every gender, every age
group (over 18), and all socio-economic groups. You would be representing all
Haringey residents, but it is essential to make sure every voice is heard.

Please see the Person Specification in the recruitment pack on page 10 for more details and how to apply on
page 12.

We look forward to receiving your application. Thank you.

The role of the Independent member is to provide the Safety Committee and the Movement with knowledge and experience for making key decisions. The role is pro bono, but reasonable expense will be paid in accordance with The Scout Association (TSA)’s Expenses Policy. The appointed candidate should expect to spend the equivalent of a day per quarter on The Scout Association’s work after the induction phase - this is based on preparation for and attendance at the scheduled Safety Committee meetings (four in each year, with the intention that two are held online and two face to face).

The Safety Committee reports directly to the Board of Trustees which has overall legal responsibility for TSA. The committee is Chaired by an external appointee who is a Trustee of the board. The safety committee comprises independent members with Health & Safety expertise across a range of sectors and members from the movement. The purpose of the committee is to hold to account those with responsibility for delivery of Health & Safety across Scouting.

Main responsibilities

The remit of the Committee is to support the Board of Trustees to fulfil its responsibilities in relation to Safety by: 

1. providing vision and direction for consideration and endorsement by the Board (as required), by identifying and contributing to the development of safety policies, procedures and guidance; 

2. ensuring that youth members, adult volunteers, parents and staff are engaged in contributing to the development of safety policies; 

3. developing and overseeing a performance framework to ensure that safety policies, procedures and practice are monitored to provide assurance to the Board (relating to members, staff and service users) and use this management information to inform and drive improvements; monitoring the local and national implementation of safety policies and procedures to ensure practice is effective and consistently applied; 

4. ensuring that appropriate connections are made with other areas of the Association’s work that may have an impact on safety (for example Adult Training by using incident data to highlight areas of success or concern); 

5. ensuring that members receive appropriate support and communication to aid understanding of their responsibilities to enable Safe Scouting; 

6. leading the process for Fatal Accident and/or Near Miss inquiries from commissioning through to completion; 

7. reviewing and overseeing actions from inquiry reports (this should be in conjunction with the respective staff functions, particularly where there is specific policy, procedure and/or practice changes that need to be recommended for consideration by the Strategy and Delivery Committee and/or Board (as required); 

8. identifying possible areas of development for the Association’s safety activities, taking into account relevant national agendas and learning from reviews whether this be external or internal to the Association. 

The person

Past or present membership of The Scout Association would be an advantage but is not an essential requirement.

What is essential is a commitment to the vision and values of Scouting and the ability to challenge the Association’s policies and practices positively.

We welcome applications from individuals with experience in a wide range of sectors, not just those from traditionally high-hazard industries. We are committed to diversity and actively seeking applicants from a wide range of backgrounds, in particular, Black, Asian and ethnic minority communities.

Skills

Primary Technical Skills (Core)

1. Competence: Experience of application of safety principles, regulations, and best practices within hazardous environments.

2. Legal Compliance: Clear understanding of legal obligations related to health and safety in the workplace and how this translates across to Scouting to assure compliance with relevant laws and regulations.

3. Application of Health and Safety Regulations: Experience of applying health and safety regulations and standards to ensure compliance. This should be combined with an understanding and ability to identify relevant health and safety regulations and standards applicable to the volunteering sector.

4. Risk Assessment and Audit and Assurance: Experience of identifying potential hazards, assessment, developing strategies to mitigate risk and audit and assurance in a work environment, including risk assessment methodologies and strategies.

Analytical Skills (Essential)

5. Analytical Skills: Capacity to analyse data related to safety performance, incident reports, and trends to identify areas for improvement.

6. Problem-Solving Skills: Ability to identify safety issues, evaluate alternative solutions, and implement effective corrective actions.

7. Continuous Learning and Professional Development: Commitment to staying updated on industry trends, best practices, and emerging technologies in safety management.

Enabling Skills (Desirable)

8. Management Skills: Experience of leading safety initiatives and managing safety teams to influence organisational safety culture to prioritise safety – demonstrating an understanding of business operations and aligning safety practices with organisational goals.

9. Communication and Influencing Skills: Experience of effectively conveying safety protocols, policies, and procedures to employees to influence behaviour, management, and regulatory authorities, showing the ability to lead by example and inspire others to prioritise safety.

10.  Interpersonal Skills: Understands the need for building positive relationships with stakeholders, including volunteers and employees, management, regulatory agencies, and community members to improve safety culture.

Secondary Technical Skills (Desirable)

11.  Safety Training and Education: Experience of developing and or delivering effective safety training programmes to employees at all levels within an organization.

12.  Accident Investigation: Skill in investigating workplace accidents and incidents to determine root causes and prevent future occurrences.

13.  Emergency Preparedness and Response: Knowledge of emergency procedures and the ability to develop and implement emergency response plans.

Experience

• Experience of hazardous environments
• Experience of working in safety as a safety practitioner/holds a safety qualification
• Experience of leadership to achieve safety culture change within a complex organisation
• Expertise welcomed in mental health/wellbeing, human factors or occupational health
• Expertise welcomed in the application of strategic health protection principles (e.g. public health, food safety, and other health related safety issues)
• Experience from an activity-based sector (e.g. outdoor and adventurous activities) welcomed
• Experience of working or volunteering with charitable or youth organisations welcomed
• An understanding of governance structures and the role of boards and their sub-committees would be an advantage with experience of providing strategic advice and guidance at this level

Lead Volunteer

Mind Retail

About the role

Without the help and support we receive from our Lead Volunteers and volunteer teams we wouldn’t be successful at what we do. Our Lead Volunteers play a key role by supporting the shop management team with the day to day running and management of our shops - helping us to raise crucial funds from the sale of pre-loved, donated stock to fund Mind's vital mental health support services.

Our shops are vibrant hubs in local communities across England and Wales. In our Lead Volunteer role, you’ll play a key part in building this community, helping to create a culture where every person is valued and supported - and where people have fun!

You can gain a wide variety of knowledge, skills and experience by becoming one of our valued Lead Volunteers, including:

· Experience working as part of, and leading, a diverse team

· Shop management, retail management and key holder experience

· Opportunities to improve your management, leadership and interpersonal skills

· Stock organisation, processing, pricing and merchandising skills

· Cash handling skills, including management cash functions

· Understanding of sales information, including takings

· Commercial knowledge and skills

· Understanding of policies and procedures

· Administrative skills

· IT skills

· Additional learning and development opportunities, including your own eLearning account with access to personal and professional development courses

Our Lead Volunteer roles are also flexible, so they're perfect for fitting in around your commitments. We value any time that you can give us, so whether it’s a few hours a week or a few days – we’d love to hear from you!

We need great people like you to help us in the fight for mental health. Will you join us?

Click on the role profile to find out more about our Lead Volunteer role and read on to hear some stories from our existing Lead Volunteers!

About You

• Commitment to our values & behaviours
• Enthusiastic and committed to achieving shop targets
• Flexible and adaptable approach
• Ability to work as a team and on your own initiative
• Able to build good working relationships
• Ability to work within Mind Retail’s policies and procedures
• Willingness to learn
• Good customer service skills
• Good communication skills

About Mind Retail

Mind Retail are a network of almost 200 shops across England and Wales, generating a net income of around £21 million per year. We have ambitious plans to grow over the next few years and we're going to be fighting for mental health in a way we never have before. We won't stop until everyone with a mental health problem gets the support and respect they deserve.

Safer Recruitment at Mind Retail

We are committed to safeguarding and promoting the welfare of our employees and volunteers and we expect anyone working or volunteering with us to share this commitment. This role may involve the supervision of young volunteers who are under 18. Because of this, the minimum age for this role is 18 and under our Safer Recruitment Policy, you’ll also be required to agree to an enhanced DBS check.

Our Commitment

We embrace the different perspectives that each of us bring. We want our staff and volunteers to be authentic and bring their whole selves to work. We want Mind to be a workplace that truly reflects the diverse backgrounds and experiences of the people we support. Where everyone is appreciated – regardless of race, gender, age, religion, identity and experience.

Hear from some of our existing Lead Volunteers…

Stuart, Lead Volunteer at our North Shields Mind Shop

Why did you want to become a Lead Volunteer?

I chose to volunteer at Mind, specifically because of the cause – I support the charity in what they want to achieve. Mind also supported me through the lockdown period during the pandemic, which I found very isolating.

I’ve volunteered for Mind for 20 years - I started volunteering for Mind in 2005. At the time, I had a full-time job, but I wanted to try volunteering. I’ve volunteered in a number of Mind shops, including Wallsend, Whitley Bay, Gateshead (which was where I became a Lead Volunteer) and finally, North Shields.

I wanted to become a Lead Volunteer to gain more experience, which I can then pass onto others. I now undertake key holder duties in my current shop. It was a little scary to begin with, but there was plenty of support from the wider region and I feel really proud to now be doing the role.

What knowledge and skills have you gained or developed whilst being in the Lead Volunteer role?

I’ve developed my technology skills – I’ve learnt how to use the till, how to use the computer including emails and Microsoft Teams, how to complete eLearning and the new Gift Aid hub. I struggled a bit before with technology, so it’s really helped me to be exposed to it more. I’ve also developed cash handling skills and how to deal with external contractors. My confidence has really grown and I’m also now able to cover local stores too!

What do you enjoy most about being a Lead Volunteer?

I really enjoy giving amazing customer service and working with the team of staff and volunteers – we have lots of fun whilst we work! The shop has a great atmosphere. My Shop Manager has said she couldn’t do without me! I would really recommend for anyone to come and volunteer with Mind – it’s a great way to meet new people.

Lead Volunteer at our Turnham Green Mind Shop

Why did you want to become a Lead Volunteer?

I wanted to become a Lead Volunteer because I wanted to take on more responsibilities and keep myself as productive as possible. By taking on more responsibilities, I’m able to support the wider team with certain activities within the shop. It’s also helped me become less focused on my myself and my own problems. I suffer from low self-esteem and felt that by becoming a Lead Volunteer, it would help strengthen my self-worth.

What knowledge and skills have you gained or developed whilst being in the Lead Volunteer role?

As I have never worked in retail, becoming a Lead Volunteer has given me more insight into how the retail industry and how Mind Retail operates day-to-day. I have become more patient and not as isolated as before. My communication skills have improved too.

What do you enjoy most about being a Lead Volunteer?

Certain customers are confiding in me about their mental health. I find it great to be able to assist and provide some support. We all just need an ear to listen…

It’s also great to be able to make decisions too. The team I work with at the shop are very supportive and understanding – they look after me and I feel like a belong to a small family. The team really understand that our shops are not just shops! They’re a place where everyone, including those with mental health problems, can feel safe and listened to.

We’re Mind, the leading mental health charity. We won’t give up until everyone experiencing a mental health problem gets support and respect. We provide advice and support to empower anybody experiencing a mental health problem and we campaign to improve services, raise awareness, and promote understanding.

About the volunteer role

The aim of our E-Commerce Assistant role is to provide administrative and operational support to the E-Commerce Manager, assisting with online sales, customer service, and digital marketing initiatives

Key tasks

· Product Listings: Assist in creating and updating product listings on our e-commerce platform.

· Order Processing: Assist in processing orders, including packaging and dispatching items.

· Customer Service: Provide support for customer inquiries via email, ensuring a high level of customer satisfaction.

· Compliance: Ensure all e-commerce activities comply with relevant regulations and guidelines.

· Administrative Support: Provide general administrative support to the E-Commerce team.

About You

· Communication Skills: Good communication skills.

· IT Literacy: Comfortable using MS Office applications – Outlook, Word, Excel.

· E-Commerce Platforms: Familiarity with e-commerce platforms e.g., Shopify & eBay

· Organisational Skills: Good organisational skills.

· Attention to Detail: High attention to detail.

Experience & skills you will gain

· Experience working as part of a team.

· Experience working within an e-commerce administrative role.

· Gain hands-on experience in the dispatch process, including packaging and shipping.

· Experience in managing product listings and inventory.

· Exposure to customer service practices in an online retail environment.

· Experience in digital marketing.

· Exposure to sales analysis and reporting.

Our Commitment

We are committed to becoming actively anti-racist in everything we do. This is a critical priority for Mind. We embrace diversity and understand that being an inclusive organisation, recognising different perspectives, will enable us to provide excellent services. We are committed to ensuring all our employees are treated fairly and equitably at work and promoting equity in physical and mental health for all.

About TLC 

The Trans Legal Clinic is the first trans-led specialist gender identity legal practice and registered charity in the UK. The mission of the Trans Legal Clinic is simple; we provide free and accessible legal help to transgender and non-binary people in need. Our overarching vision is a society where all people have access to the legal resources required for gender self-determination and where gender diversity is not just accepted but embraced, with trans* people equipped with the necessary legal tools to navigate the world in their affirmed gender. 

Service Introduction 

The Social Media department is integral to our organisation. The social media team works together to create informative and entertaining content to build a community around the Trans Legal Clinic. We have assisted over 70 clients since October 2023.

Our Social Media department is made up of committed Social Media Content Officers, working under the Social Media Manager. 

Key tasks and responsibilities 

Design and Content Creation 

Be adept and comfortable using Canva, with an eye for design. 

Create engaging and eye-catching posts and content for Instagram, TikTok, LinkedIn. 

Write engaging captions and copy for social media content to drive engagement across social media channels.  

Confident using video editing software and a willingness to learn new editing software as and when required. 

Write and edit scripts for video posts. 

Teamwork 

Engage with assigned tasks and support other volunteers in the social media team.

Keep your fellow volunteers and manager updated on your content creation and any issues you encounter throughout the process.   

Set out to reach team performance targets.

Attend team meetings and contribute to discussions.

Be respectful to colleagues and support good communication between all stakeholders. 

Work with caseworkers to create content for specific raised issues. 

Research and Outreach 

Create resources for the organisation and those seeking information on our website in a digestible way. 

Reach out to other organisations, especially those that work with trans* people, to collaborate and share knowledge and resources.   

Conduct research into relevant topics and how they affect trans* and gender diverse people. 

Review 

Review and evaluate own performance to identify strengths and areas for development. 

Undertake development and training opportunities. 

General 

Adhere to Trans Legal Clinic’s Policies and Procedures at all times. 

Cover for other members of the team and department as necessary. 

Be proactive in reviewing and evaluating own performance and identifying upon areas for improvement and development. 

Undertake any other duties compatible with the level and nature of the role and/or reasonable duties required by more senior members of staff. 

Attend and participate in external meetings and briefings as required. 

South West London Law Centres (SWLLC) is an independent registered charity providing specialised legal advice and assistance covering Wandsworth, Merton, Croydon, Kingston-upon-Thames, Richmond-upon-Thames and Sutton in South West London.

Our vision is a future where people who cannot afford a lawyer:

• Have equal access to assert and enforce their rights;
• Are empowered to benefit from everything a healthy society has to offer;
• Are treated equally with dignity and respect.

You will play a critical role in helping SWLLC to grow and prosper. If you have a passion for access to justice and believe that you can improve the impact the SWLLC can make, then we look forward to hearing from you. 

What will you be doing?

Our previous chair stood down after an extended term of 6 years. They helped oversee the law centre during the pandemic and its aftermath during which we have seen the law centre continue to flourish in a very challenging environment. We are looking for a new chair who believes in what we do and is prepared to lead and act as an ambassador for the charitable trust so that we can continue to do this work. We currently have a strong trustee board of varying skills and tenures and the day to day management of the law centre is delegated to a small team. This team is small for what the law centre is trying to achieve. We need you to bring your expertise, energy and networks to the law centre. The role isn't glamorous, it's unpaid, and it's sometimes unacknowledged, but it is rewarding. You will play a critical role in helping SWLLC to support over 6,000 people a year, who would not otherwise have access to legal advice. We are very proud of the impact that we have had over the last 50 years, and continue to have. SWLLC continues to operate in a challenging environment, the work of the law centre is regulated and audited by a number of external bodies, our finances continued to be challenged by static legal aid, grants and donations, despite this we have continued to flourish, but the need for our services is greater than we can provide. The main areas that our trustees board can support alongside the role of governance of the law centre are:

• Finance
• Fundraising
• Human Resources
• Communications and Marketing
• IT and facilities
• Community Engagement and Community Activism

Time commitment:

6 Board meetings per year. Take place through a mixture of in person and online meetings in the evenings (usually midweek between 6pm – 7:30pm). The Chair will also need to have regular meetings with the Chief Executive, and Senior Management Team outside of these regular board meetings. Such meetings will typically be brief, online and arranged at a mutually convenient time. The Chair will also need to represent the Charity at various events and meetings with key stakeholders. Our head office is based in Croydon with other offices in Clapham Junction and Morden. We expect the role to take around 1 -2 days per month.

What are we looking for?

Principal responsibilities:

Strategic leadership

• Act as representative of the whole board and not its defacto head
• Provide leadership to the charity and its Board, ensuring that the Charity has maximum impact for its beneficiaries

Governance

• Ensure that the governance arrangements are working in the most effective way for the Charity

External Relations

• Act as an ambassador for the cause and the charity in partnership with the CEO

Efficiency and effectiveness

• Chair meetings of the Board of Trustees effectively and efficiently, bringing impartiality and objectivity to the decision-making process
• Ensure that Trustees are fully engaged and that decisions are taken in the best, long-term interests of the Charity and that the Board takes collective ownership

Relationship with the Chief Executive and the Senior Management Team

• Establish and build a strong, effective, supporting and a constructive working relationship with the Chief Executive, ensuring s/he is held to account for achieving agreed strategic objectives 

Personal Qualities:

• Personal gravitas to lead a significant organisation demonstrating a strong and visible passion and commitment to the law centre, its strategic objectives and cause  
• Exhibit strong inter-personal and relationship building abilities and be comfortable in an ambassadorial role
• Demonstrate tact and diplomacy, with the ability to listen and engage effectively
• Strong networking capabilities that can be utilised for the benefit of the law centre
• Ability to foster and promote a collaborative team environment
• Ability to commit time to conduct the role well, including travel and attending events out of office hours

Experience:

• Experience of operating at a senior strategic leadership level within an organisation
• Successful track record of achievement through their career
• Experience of external representation, delivering presentations and managing stakeholders
• Significant experience of chairing meetings and events Knowledge and skills
• Broad knowledge and understanding of the legal sector and current issues affecting it
• Strong leadership skills, ability to motivate staff and volunteers and bring people together
• Good understanding of charity governance and finance issues Terms The charity’s Chair (and board members) will serve a four-year term to be eligible for re-appointment for one additional term.

What difference will you make?

The impact the Chair will have is to ensure the continuation of the law centres' successful mission 

Law Centres are community-led, not-for-profit organisations that help local people to understand and enforce their legal rights. Their services are free, and they attempt to target the people who most need them – people who are at risk of discrimination and ill-treatment and those who are least able to protect themselves, for example because they lack the money to hire someone with legal expertise to help them.  We are currently celebrating our 50th year. SWLLC s is one of the larger Law Centre in Great Britain covering six London boroughs – Croydon, Kingston, Merton, Richmond, Sutton and Wandsworth. Our catchment area covers 1.7 million people. We now operate from 3 branch offices. We help over 6,000 people each year with a face to face service covering 3 broad services. 

• Expert casework and representation in the social welfare law covering community care, debt, employment, housing, immigration/asylum, public law, welfare rights and cost of living support 
• Emergency representation as part of the Housing Possession Court Duty Scheme 
• Pro Bono Clinics 

Amongst the results we achieve that make us proud of what we do are:

• the prevention of homelessness 
• the prevention and reduction of poverty 
• the protection of family life by reuniting people living in the UK with those living abroad
• the prevention of torture and death beyond our borders by the provision of advice and representation to people fleeing persecution 
• the prevention of ill-health by successfully challenging unfit living conditions 
• the prevention of mental ill-health by assisting people to deal with their personal debts

Before you apply

If you would like an initial discussion before putting in your application please message through the Reach Volunteering Platform and Senior Management Team will be on contact to further discuss the role and the opportunity. A panel of trustees and senior management team will review your application. If we consider that your skills and experience are a good fit with the Law Centre, you will be invited for an informal discussion with the panel about our work and the trustee role. Applications will be considered on a rolling basis, and we encourage early submissions.

Volunteer role: Phone Operator Assistant - Volunteer

Hours : Minimum of 1 day a week (hours negotiable)

Location: Kentish Town, Camden

Department: Support and Wellbeing

Reports to: Volunteer Lead

Benefits: Training provided, Travel costs, £5 for lunch for volunteers who work over 4 hours

Job Role Summary

Camden Carers is committed to equality, diversity and anti-racism. We welcome volunteers from all backgrounds and aim to make sure everyone can access our services in a fair and inclusive way.

As a volunteer phone operator assistant, you will help with answering incoming calls and handle a range of enquiries from Carers. You will be working closely with staff and other volunteers.

With training, you will:

- Answer incoming calls

- Help with queries

- Record information on our database (Charity Log)

- Transfer calls to the relevant staff member

- Book carers onto activities

- Schedule call backs

- Signpost carers to relevant organisations that provides services that Camden Carers does not provide.

Every day a staff member will be available to support you with any calls you’re unsure about. Your will make a difference by helping carers get the support they need.

Main Duties and Responsibilities

Answering Incoming Calls:

· Maintain professional boundaries

· Observe and comply with our GDPR and confidentiality policies

· Work alongside Camden Carers Staff and volunteers to manage incoming calls and enquiries

· Accurate data entry in database (Charity Log)

· Provide carers with information about Camden Carers and the services available

· Refer carers to relevant services internally or externally

· Follow Camden Carers’ policies and procedures

Security and data:

· Attend relevant GDPR training

· Assist in ensuring database records are up to date and accurate

Note: All volunteers are expected to be flexible in undertaking the duties and responsibilities attached to their post and may be asked to perform other duties and comply with our GDPR guidelines at all times.

Qualifications, Knowledge, Skills and Experience

Knowledge:

· Understanding of GDPR and confidentiality (D)

· Understanding of Equality, Diversity and Inclusion (D)

· Understanding of what Anti-racism is (D)

· Office 365 (D)

Skills:

· IT skills (MS Word and Excel) (D)

· Ability to use own initiative (D)

· Trustworthy and reliable (E)

· Good at managing tasks and meeting deadlines (D)

· Clear spoken and written communication (E)

· Confident with making calls, using computer systems and databases (D)

· Ability to pay close attention to details when inputting data (E)

· Reliable and a commitment to working on volunteering day/s (E)

Relevant Experience

· Experience in a similar admin role (D)

· Experience of using databases (D)

· Experience of handling sensitive information (D)

· Microsoft experience with Word & Excel (D)

· Knowledge of local support services in the Borough of Camden (D)

Training will be provided (E= Essential D= Desirable)

About Wikimedia UK
Wikimedia UK is the national platform for open knowledge, bringing together practical and policy expertise about Wikipedia and the other Wikimedia projects. Delivering impact of over 1 billion views each year and engaging thousands of people through advocacy, education, outreach and partnerships, Wikimedia UK demystifies and drives engagement in open access to information.

Wikimedia UK's Board of Trustees provides strategic guidance, direction and oversight for the charity as a whole while recognising and respecting the domain of staff responsibility. In particular, the board:

• sets and maintains our direction, vision, mission and values, and helps develop strategy for effective charitable impact

• sets and maintains the policies, practices, budgets and other processes necessary to deliver those aims

• selects and supports the CEO who has oversight of operations, staff and employment procedures

• maintains fiscal oversight and accountability, including risk management and ensuring that the charity operates in a prudent and solvent manner

• ensures that the law and our Articles of Association are complied with

• promotes and champions the charity

• maintains its own effectiveness as a board

We have a board of up to 11 trustees who are appointed for three-year terms. Most trustees are elected however we can have up to four co-opted trustees at any one time. Trustees of Wikimedia UK are expected to sign the Code of Conduct and to declare any actual or potential conflicts and personal interests. 

Full board meetings are held quarterly, as are meetings of the two formal sub-committees (Audit and Risk, and Governance).

ROLE DESCRIPTION

Governance & Board Development:

• Lead the Board of Trustees in setting and supporting the charity’s strategic direction and ensuring the work of the organisation is aligned with the strategy 

• Oversee the recruitment and induction of trustees, ensuring an effective, diverse and inclusive Board

• Monitor trustee engagement and compliance with the Code of Conduct

• Lead the development of best practice in governance, including conducting regular board evaluations and working with the staff team on board training and development

Meetings:

• Chair quarterly meetings of the full board, an annual away day, and the Annual General Meeting, working with the CEO on setting the agenda and ensuring the timely distribution of papers.

• Facilitate constructive, open, and respectful discussion during meetings, ensuring all relevant factors are fully considered and clear decisions are made.

• Chair the Governance Committee (which meets as needed) and liaise with the Chairs of other Board Committees

Staff:

• Act as the main channel of communication between the Board and staff

• Act as the line manager for the Chief Executive, providing support and input through regular one-to-one meetings, and conducting annual appraisals

External Relations:

• Represent Wikimedia UK externally as required, collaborating with the Chief Executive on advocacy and outreach efforts

• Monitor the charity’s financial performance and compliance with legal and regulatory requirements

Person Specification:

• Proven experience in a leadership role within a nonprofit organisation

• Demonstrated commitment to open knowledge and the values of Wikimedia UK 

• Strong understanding of governance, strategy, and the nonprofit sector

• A good understanding and experience of best practice within charity governance

• Familiarity with charity finance, reporting, and fundraising practices

• Excellent communication, negotiation, and advocacy skills

• Ability to foster a culture of collaboration and inclusivity

• Experience in chairing meetings and leading diverse teams or boards

• Committed to promoting and supporting equity, diversity, and inclusion

• Knowledge and experience in one of the sectors or areas that Wikimedia UK’s works with, such as cultural heritage, education or civil society, is desirable

Time Commitment:

• Approximately one day a month, including Board meetings (typically held quarterly), an annual strategic planning meeting, meetings with the Chief Executive and occasional attendance at public and community events.

• Reasonable expenses, including travel and accommodation, will be reimbursed.

Term:

• As per our Articles, co-opted trustees are appointed for an initial term of two years, with the possibility of co-option for two further terms. We are ideally looking for a commitment of at least three years from our new Chair of Trustees.

• Application Process: Please submit a CV and a cover letter outlining your suitability for the role using the subject line: "Chair of the Board of Trustees Application."

Deadline: Sunday 18th May 2025

Wikimedia UK particularly welcomes applications from individuals from diverse backgrounds. If you require this information in an alternative format or need adjustments during the application process, please contact Sharon on the email address below.

This is a unique opportunity to lead a dynamic charity and play a pivotal role in advancing free knowledge and open content for all.

Are you passionate about helping people with learning disabilities, autism and mental health issues to live gloriously ordinary lives

Do you have a background and in-depth experience of strategic charitable fundraising and best practice?

Are you experienced in advising on charity fundraising at strategic and operational levels?

Have you got credibility and passion to help us make a difference?

If the answer is YES, why not consider becoming a FitzRoy Trustee

About Us

FitzRoy is a pioneering national charity, providing a range of support to people who need support to enable them to live independent lives. Our vision is a society where people are treated as equals within inclusive communities and empowered to ensure their rights and aspirations are met.

FitzRoy maintains a financially sound organisation , and whilst the majority of our funding comes through the provision of local authority contracts,  the importance of fundraising and philanthropic support cannot be underestimated in this, the most challenging of environments for our sector and the people we support.

The Role

At this time, we are seeking to strengthen our Board by appointing a Trustee with dedicated experience in successful strategic fundraising and knowledge of corporate and philanthropic giving working with major donors, Trusts and Foundations, Patrons and Ambassadors, to help support our strategic objectives.

• Fundraising strategy, collaborate with the Board and Executive Leadership to support the development and implementation of a comprehensive fundraising strategy aligned with the organisations mission, vision and values.
• Work closely to advise our departmental teams on strategic direction to our fundraising and philanthropic efforts.
• Support the organisation in developing our approach to network relationships with existing  and potential new donors, ambassadors and corporate partnerships.
• Provide knowledge and support to our team around grant sources and fundraising opportunities, branding  and campaigns.
• Support the development of projects and causes to help create exciting, sustainable, appealing  asks to funders.

As a Trustee you will have the opportunity to influence our development, and with the other members of our Board, you will be responsible for the overall governance and strategic direction of the Charity.

We welcome applications from communities currently under-represented on our Board, specifically those with Black or Asian heritage and women. We value a range of mixed voices and aspire to a governance which reflects the diversity of our workforce and the people we support.

Trustee experience in the charity or social care sector is not required, and training and mentorship will be available to those interested in developing their leadership skills through being a Trustee.

We do encourage applications from those with a personal experience of learning disability, autism or mental health issues.

In return, if you are able to commit your time, energy and passion, you will be rewarded by being part of a forward thinking charity dedicated to transforming lives of people with learning disabilities, autism and mental health issues. This is a voluntary role, with paid travel expenses , requiring approximately one day per month of your time.

Job description

"We are looking for 10 candidates to join our volunteer enhanced professional development programme and gain real world experience in your chosen field). While we only have 10 vacancies available through this programme, other options are available if your skills match our criteria".

About the Role

The Enhanced Professional Development Programme (ePDP) Coordinator plays a pivotal role in driving the success of our flagship professional development initiative. This position is responsible for managing the end-to-end execution of the ePDP, ensuring seamless coordination between participants, Heads of Department (HoDs), and stakeholders. The ideal candidate will combine exceptional organizational skills with a passion for fostering professional growth, ensuring participants remain engaged and supported throughout their development journey.

Key Responsibilities

• Programme Management
• Oversee the effective implementation of the ePDP, ensuring alignment with organisational goals.
• Welcome participants to the programme, providing orientation materials and clarifying expectations.
• Participant Support & Progress Tracking
• Conduct initial skills assessments to identify individual development needs.
• Monitor and document participant progress, providing regular updates to stakeholders.
• Schedule and coordinate meetings between participants and their respective Heads of Department (HoDs).
• Coordination & Communication
• Manage day-to-day operations, including scheduling sessions, sending reminders, and maintaining programme documentation.
• Serve as the primary point of contact for participants, addressing queries and resolving issues promptly.
• Engagement & Feedback
• Design and organise feedback sessions to gather insights from participants and HoDs, using data to refine the programme.
• Develop strategies to ensure active engagement (e.g., interactive workshops, milestone celebrations).
• Reporting
• Prepare progress reports for senior leadership, highlighting achievements, challenges, and recommendations.

Required Skills

• Keen Eye for Detail: Ability to manage complex schedules, track progress meticulously, and maintain accurate records.
• Excellent Communication Skills: Strong written and verbal communication to liaise effectively with participants, HoDs, and stakeholders.
• Relationship Building & Networking: Proven ability to foster trust and collaboration across departments.
• Organizational Agility: Skilled in multitasking, prioritization, and meeting deadlines in a fast-paced environment.
• Problem-Solving: Proactive approach to addressing challenges and improving programme delivery.

Preferred Qualifications

• Experience in coordinating professional development programmes or similar initiatives.
• Familiarity with data analysis to assess programme effectiveness.

Job Types: Part-time, Volunteer

Benefits:

• Work from home

Schedule:

• Day shift
• Monday to Friday
• No weekends

Work Location: Remote

5 x Trustee Position including one Treasurer Role

 3ST (Third Sector Together) North West London Voluntary and Community Sector Alliance

About Us

3ST is the alliance of the voluntary and community sector across North West London's Integrated Care Board (ICB) region. We support the voluntary, community, and social enterprise (VCSE) sector in influencing and engaging with our health system while supporting the delivery of meaningful services. Our mission is to increase the VCSE sector's contribution to addressing health inequalities, improving service quality, and supporting healthier lives across North West London.

The Opportunity

We are seeking an experienced professional to join our Board of Trustees, bringing expertise in one or more of the following areas:

• Financial Management and Accounting

• Procurement and Contract Management

• Human Resources

• Corporate Governance

Key Responsibilities

1. Governance

· Ensure the charity is carrying out its purposes for the public benefit.

· Safeguard the charity’s reputation, values, and mission.

· Ensure compliance with the Charity Commission’s regulations, the charity’s governing document, and relevant UK laws.

· Support the development and monitoring of organisational policies and procedures

2. Strategic Oversight

· Contribute to the strategic direction of 3ST, ensuring alignment with our mission and values

· Monitor the implementation and effectiveness of agreed strategies and objectives.

· Guide the development of procurement and contract management processes

3. Financial Management

· Approve budgets and ensure proper financial oversight, including adherence to charity accounting standards.

· Ensure the charity has sufficient resources to operate sustainably and responsibly.

· Assess and manage financial risks appropriately.

4. Risk Management

· Identify and evaluate potential risks, ensuring appropriate measures are in place to mitigate them.

· Maintain safeguarding practices to protect beneficiaries, staff, and the reputation of the charity.

5. Legal Compliance

· Ensure the charity meets its legal and regulatory requirements, including filing annual returns and accounts.

· Ensure adherence to data protection and equality legislation.

6. Advocacy and Representation

· Act as an ambassador for the charity, fostering positive relationships with key stakeholders and partners

· Uphold and actively promote the charity’s values and aims.

· Support the Alliance's representation and influencing work across the health system

· Champion the role of the VCSE sector in addressing health inequalities

________________________________________

Person Specification

Essential Experience and Skills

· Senior-level experience in either finance, procurement, or governance within the public, private, or voluntary sector

· Understanding of charity governance and trustee responsibilities

· Strong analytical and problem-solving abilities

· Experience in strategic planning and risk management

· Excellent communication and interpersonal skills

· An understanding of or connection with North West London.

Desirable Experience

· Knowledge of the health and social care landscape in North West London

· Understanding of integrated care systems and NHS structures

· Previous board or trustee experience

Personal Qualities

· Commitment to reducing health inequalities and improving community wellbeing

· Strong ethical principles and commitment to public service

· Ability to work collaboratively as part of a diverse board

· Strategic thinking and ability to analyse complex information

Time Commitment

· Board meetings bi-monthly (6 per year)

· Annual Board Strategy Away Day

· Additional time for document review and strategic planning sessions

Remuneration

This is a voluntary position. Reasonable expenses will be reimbursed according to our trustee expenses policy.