Communications volunteer roles
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
A bit about this role
At Cats Protection we passionately believe that neutering cats before they can breed is an essential part of cat ownership, and without neutering the UK’s cat population would quickly get out of control. Our neutering volunteers help spread positive neutering messages and make it easier for owners on low incomes to get their cats neutered. They help raise awareness of the benefits of neutering, promote our neutering schemes and respond to enquiries from members of the public.
What can you expect to be doing?
- Promoting the benefits of neutering and our neutering schemes
- Responding to enquiries about neutering
- Completing relevant neutering paperwork and distributing neutering vouchers
- Following up with cat owners to make sure that vouchers are used
- Ensuring all cats and kittens are neutered in line with Cats Protection policies and procedures
A bit more information about this role and the team
Neutering issuer to support with the administration and issuing of neutering vouchers.
What are the benefits to you and the cats?
You will develop new skills, expand your knowledge and make a significant contribution to improving the lives of cats and kittens by promoting our neutering scheme. You will also meet new people, make new friends and be part of a dedicated team of volunteers.
We’re looking for someone with
- Interpersonal and communication skills
- Good record keeping and administration skills
- Good organisational skills
- Willingness to be part of a team
Time expectation
Our neutering volunteers usually spend between two to four hours a week in this role, which is flexible and can be shared by more than one volunteer if needed.
Support, guidance and keeping you safe
At Cats Protection we believe our volunteers should be happy and confident in their roles. We provide support and guidance from our National Cat Centre and through our regional and local volunteer groups and teams. We offer engaging online and face-to-face training, expenses and have policies and processes to help volunteers get the most out of their time with us.
The wellbeing of our people is important and at Cats Protection we are committed to safeguarding children, adults at risk and all those that we come into contact with as part of our activities.
Making a better life for cats, because life is better with cats


The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Across the UK, our 270 local groups play a vital part in supporting people affected by MS. They provide sense of belonging, unity and friendship. And they deliver services and support for their local MS community.
We are looking to recruit a Group Coordinator for our Dundee group. As our local Group Coordinator you’ll take the lead in making sure your local group works as effectively as possible. You’ll recruit, induct and support other group volunteers to make sure your group’s activities meet the needs of your local MS community. You can see a video about one of our Group Coordinators here.
In this role you’ll be able to develop your leadership, management, communication, organisation and motivation skills.
Time Commitment
We estimate this role will need around 5 hours a week. Our roles are flexible and aim to fit around you. Time commitments for this role may vary depending on your activities. This is an ongoing role.
This is a great opportunity to gain experience within a large charity and develop your existing skills and learn new ones. We need you to get involved and help make positive changes to the lives of people affected by MS.
About you
You’ll have an interest in the MS Society and the work that we do, as well as the enthusiasm to represent both us and our values locally. You will understand the needs of people affected by MS in your area and be sympathetic to the needs and motivations of volunteers. You’ll be confident using Microsoft Office, the internet and email. You’ll be able to apply disability, equality and inclusion practices and understand and apply our risk management system. Ideally you’ll understand the local area and organisations that provide local services.
You will be reliable and easy to contact and you need to live in or near the Dundee area to carry out this role.
The MS Society is committed to promoting diversity. We can only offer roles to over 18s.
Please be aware that this role requires a PVG Check
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Across the UK, our 270 local groups play a vital part in supporting people affected by MS. They provide sense of belonging, unity and friendship. And they deliver services and support for their local MS community.
We are looking to recruit a Health and Safety Volunteer for the Gwynedd/Ynys Mon Group. As a Health and Safety Volunteer you’ll make sure all local group members are aware of their health and safety responsibilities. You’ll help them understand and follow guidelines and procedures to coordinate safe activities.The Gwynedd/Ynys Mon group extends from Holyhead to Dolgellau and covers all areas in-between.
In this role you’ll gain knowledge of Health and Safety legislation, as well as develop your organisation, admin and communication skills. Most importantly you’ll help your local group make sure all their activities are safe for every member of your local MS community.
Time commitment
We estimate this role will need around 2 hours a week. Our roles are flexible and aim to fit around you. Time commitments for this role may vary depending on your activities. This is an ongoing role.
This is a great opportunity to gain experience within a large charity and develop your existing skills and learn new ones. We need you to get involved and help make positive changes to the lives of people affected by MS.
About you
You’ll have an interest in the MS Society and the work that we do, as well as the enthusiasm to represent both us and our values locally. You will understand the needs of people affected by MS in your area and be sympathetic to the needs and motivations of volunteers.
You’ll be confident using Microsoft Office, the internet and email. You’ll be able to apply disability, equality and inclusion practices and understand and apply our risk management system. Ideally you’ll understand the local area and organisations that provide local services.
You will be reliable and easy to contact and you need to live in or near the local area the group to carry out this role.
Apply
1. Read through the role description carefully
2. Apply online
The MS Society is committed to promoting diversity. We can only offer roles to over 18s.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Across the UK, our 270 local groups play a vital part in supporting people affected by MS. They provide sense of belonging, unity and friendship. And they deliver services and support for their local MS community.
We are looking to recruit a Group Coordinator for our Grimsby and District group. As our local Group Coordinator you’ll take the lead in making sure your local group works as effectively as possible. You’ll recruit, induct and support other group volunteers to make sure your group’s activities meet the needs of your local MS community. You can see a video about one of our Group Coordinators here.
In this role you’ll be able to develop your leadership, management, communication, organisation and motivation skills.
Time Commitment
We estimate this role will need around 5 hours a week. Our roles are flexible and aim to fit around you. Time commitments for this role may vary depending on your activities. This is an ongoing role.
This is a great opportunity to gain experience within a large charity and develop your existing skills and learn new ones. We need you to get involved and help make positive changes to the lives of people affected by MS.
About you
You’ll have an interest in the MS Society and the work that we do, as well as the enthusiasm to represent both us and our values locally. You will understand the needs of people affected by MS in your area and be sympathetic to the needs and motivations of volunteers. You’ll be confident using Microsoft Office, the internet and email. You’ll be able to apply disability, equality and inclusion practices and understand and apply our risk management system. Ideally you’ll understand the local area and organisations that provide local services.
You will be reliable and easy to contact and you need to live in or near the Grimsby and District area to carry out this role.
The MS Society is committed to promoting diversity. We can only offer roles to over 18s.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Across the UK, our 270 local groups play a vital part in supporting people affected by MS. They provide sense of belonging, unity and friendship. And they deliver services and support for their local MS community.
We are looking to recruit a Fundraising Volunteer for the Scunthorpe and District Group. As our Fundraising Volunteer you’ll support your Group Coordinator to organise local fundraising activities and events throughout the year.
In this role you’ll be able to develop your organisation, communication and team working skills. Most importantly you’ll inspire your local community to raise funds that help make sure no one has to face MS alone.
Time Commitment
We estimate this role will need around 2 hours a week. Our roles are flexible and aim to fit around you. Time commitments for this role may vary depending on your activities. This is an ongoing role.
This is a great opportunity to gain experience within a large charity and develop your existing skills and learn new ones. We need you to get involved and help make positive changes to the lives of people affected by MS.
About you
You’ll have an interest in the MS Society and the work that we do, as well as the enthusiasm to represent both us and our values locally. You will understand the needs of people affected by MS in your area and be sympathetic to the needs and motivations of volunteers. You’ll be confident using Microsoft Office, the internet and email. You’ll be able to apply disability, equality and inclusion practices and understand and apply our risk management system. Ideally you’ll understand the local area and organisations that provide local services.
You will be reliable and easy to contact and you need to live in or near the area the group to carry out this role.
Apply
1. Read through the role description carefully
2. Please apply online
The MS Society is committed to promoting diversity. We can only offer roles to over 18s.
NEUROMANCERS CIC is a peer-led organisation providing autonomous, abolitionist, and accessible mental health care for and by the neurodivergent+ community.
We are looking for volunteers who can dedicate their much-valued time and passion as Media & Admin Coordinators. We are a digitally-based, national organisation so all volunteering will be remote.
Our Media & Admin Coordinators will support us behind-the-scenes, working both independently and collaboratively. Your main responsibilities will be writing and designing social media posts and newsletters to entertain and inform our community.
If you love creating digital content, are chronically online, and passionate about neurodivergent liberation, this may be the role for you!
Commitment: Minimum six months. Role can be renewed every six months.
Hours: Approximately 3hrs per week, flexible to your availability. Our volunteer responsibilities are shared between multiple people.
Tasks: We are a digitally-based, national organisation so all volunteering will be remote. You will be expected to attend monthly meetings and meet deadlines. Most tasks will be done in your own time.
Criteria: We hope that all applicants have experience relevant to the role of interest. If not, please ensure you clearly outline how you could fulfil the role in your application.
Alongside this, applicants will be...
- Self-identified as neurodivergent+
- Organised, responsible, and reliable communicators
- Able to navigate technology such as email, design templates, or web meetings
- Aligned with NEUROMANCERS values
- Based in the UK with access to a quiet working space
- Knowledgable about non-clinical peer support practices, Disability Justice, prison, police, and psychiatric abolition and the neurodivergent paradigm
- Committed to anti-racism, LGBTQ+ rights, anti-speciesism, anti-ableism, and total liberation for all
NEUROMANCERS is a peer-led organisation providing autonomous, abolitionist, and accessible mental health care for and by the neurodivergent+ community
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Why we want you
Our vision is a society in which Armed Forces, veterans and their families can thrive. When anyone in the Armed Forces community finds themselves in need, SSAFA is the charity they can turn to – no one’s service is ever forgotten. More and more people need help, so we are growing our network of dedicated caseworkers.
Come and join our team! You will be making a real difference to the lives of those who need financial, practical, and emotional support. We value all our volunteers and the unique skills and experience they bring.
What you will be doing
· Arranging to talk with potential beneficiaries (on the phone or face to face) at a mutually convenient time
· Understanding peoples’ support needs and gathering information to assess their circumstances
· Typing written case reports to apply for financial assistance
· Sign-posting to services providing specialist support, such as mental health or housing support
· Keeping beneficiaries and the SSAFA regional office up to date with progress
The skills you need
· Friendly and approachable
· Great written and verbal communication skills
· Non-judgemental
· Reliable
· Basic IT skills
What's in it for you
· Use your skills, knowledge, and life experience to benefit others
· Be part of a friendly and supportive SSAFA team
· Develop your experience and skills which you can highlight on your CV and in job interviews
· Access a range of training and learning opportunities
Disclaimer
SSAFA is committed to safeguarding and promoting the welfare of all those involved in our work and expects volunteers to share this commitment. This role qualifies for a criminal record check, which will be carried out at no cost to you. If you have a criminal record, it won't necessarily stop you from becoming a volunteer. Please read our Volunteer Vetting Guidance for more information.
Our vision A society in which the Armed Forces, veterans and their families can thrive.

The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We take children on voyages as readers and writers. Volunteer with us to join the adventure!
Who are Literacy Pirates?
Through our year-long after-school programme, we develop the literacy, confidence and perseverance of children aged 9-13 who are falling behind in class and have fewer opportunities in their personal lives, so that they can succeed at school and beyond.
Children join us in our fantastical, pirate-themed space in Hackney to practise their reading and writing. We also publish their work in the real world so that every Young Pirate finishes the programme a published author, journalist and film star!
What does a Volunteer do?
As a Volunteer Crewmate, your role is to come along to our sessions in Hackney and help children practise their reading and writing in small groups by providing constant encouragement, positivity and celebration of their achievements.
Sessions are led and managed by staff, which means you can dedicate the whole time you’re with us to providing direct support to the children.
You will:
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Receive full training.
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Gain experience working with children and leading small groups.
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Develop your communication, leadership and problem-solving skills.
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Take part in games and have fun.
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Be invited to celebration events with the children to see the difference that you’ve made.
We offer employment references, for volunteers who have fulfilled their commitment of 12 sessions with us.
What are we looking for?
We ask volunteers to give just three hours per month, although you are welcome to volunteer as frequently as you like!
Sessions run every weekday during term time from 3:45 to 6:45 p.m. and you will have the flexibility to select which sessions you would like to attend. Please note, we do not run sessions during half terms or the Christmas, Easter and Summer holidays.
No experience is required to become a volunteer – just a desire to help children develop their reading and writing skills! Full training is provided.
All we ask is that you:
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Are aged 16+
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Must be a UK resident, and are able to commute to our Hackney ship
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Complete a criminal background check (we cover the cost of this)
Our Hackney ship is located at:
138 Kingsland High Street
London
E8 2NS
We develop the literacy, confidence and perseverance of children who are falling behind in class and have fewer opportunities in their personal lives.


The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Seeking Website Administrator to maintain The IWI’s websites and assist members with any technical issue.
Responsibilities:
- Website Maintenance: Keeping the organisation’s websites up-to-date with the latest content, ensuring accuracy, relevance, and optimal performance.
- Content Management: Managing and updating website content, including text, images, videos, and other media.
- Security Management: Implementing and maintaining website security protocols, such as firewalls and encryption, to protect against cyber threats.
- Performance Monitoring: Tracking website performance metrics, such as traffic, load times, and user behaviour, and identifying areas for improvement.
- Troubleshooting: Identifying and resolving technical issues that may arise, such as broken links, slow loading times, or errors.
- User Experience (UX): Ensuring the websites are user-friendly, easy to navigate, and provides a positive experience for visitors.
- Technical Support: Providing technical assistance to website users and resolving any issues they may encounter.
Specific Tasks:
- Managing domain names and web hosting.
- Backing up website data and implementing disaster recovery plans.
- Optimising website pages for search engines (SEO).
- Analysing website traffic using tools like Google Analytics.
- Collaborating with developers on website design and functionality.
- Developing and implementing website strategies to improve performance and user engagement.
Skills and Qualifications:
- Technical Skills: Knowledge of HTML, CSS, JavaScript, web servers, and web security principles.
- Problem-Solving Skills: Ability to identify and resolve technical issues quickly and efficiently.
- Communication Skills: Ability to communicate effectively with users, colleagues, and stakeholders.
- Organisational Skills: Ability to manage multiple tasks, prioritize effectively, and meet deadlines.
- Analytical Skills: Ability to analyse website data and identify areas for improvement.
- Attention to Detail: Ensuring accuracy and consistency in website content and functionality.
- Adaptability: Staying up-to-date with the latest web technologies and trends.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Hertfordshire’s Family Centre Service brings children’s centres, health visiting and school nursing together, to provide a more joined-up service for children, young people, and their families.
The centres deliver a range of support groups and activities for children and their families to help them be healthy, grow and develop. To make it easy for families to fit sessions and services around their busy lives, access is available from any Hertfordshire Family centre. We have locations across the entire county so please do enquire ensuring you have provided your postcode.
Main Tasks/ Responsibilities/ Activities
To represent Family Centre Services within local communities and help strengthen the link between families and the centre by promoting services and support available.
Key Responsibilities:
· Promote Hertfordshire Family Centres by attending toddler and parent groups and local activities.
· Distribute leaflets, posters, and other promotional materials in community venues (e.g. libraries, health centres, nurseries, shops).
· Talk to parents, carers, and professionals about the Family Centre offer, signposting them to services and activities.
· Share updates on Family Centre activities through word of mouth, local networks, and community noticeboards.
· Provide feedback to Family Centre staff about local needs, events, and opportunities for engagement.
· Represent the Family Centre in a positive and professional way at all times.
Skills / Abilities / Experience / Qualities
· Friendly, approachable, and confident in talking to new people.
· Good communication skills.
· Reliable and able to work independently as well as part of a team.
· Enthusiasm for supporting children, families, and the local community.
· Respectful of diversity and inclusive of all families.
· Knowledge of the local area and networks
Training / Support
· A full induction to the service and specific site will be provided.
· Requirement to undertake One YMCA online training courses
· To understand and implement One YMCA’s policies.
· Ongoing support and regular 1:1 meetings
· Access to organisational events throughout the year including Socials, Conferences and Training opportunities.
Additional Information
· Undergo enhanced DBS check
· X2 References required
· Undertake additional training as and when required
· We offer to pay volunteers’ “out of pocket” expenses within agreed guidelines
One YMCA's mission is to create supportive and energizing communities where young people can belong, contribute, and thrive.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Across the UK, our 270 local groups play a vital part in supporting people affected by MS. They provide sense of belonging, unity and friendship. And they deliver services and support for their local MS community.
We are looking to recruit a Fundraising Volunteer for the Harrogate and District Group. As our Fundraising Volunteer you’ll support your Fundraising Group Coordinator to organise local fundraising activities and events throughout the year.
In this role you’ll be able to develop your organisation, communication and team working skills. Most importantly you’ll inspire your local community to raise funds that help make sure no one has to face MS alone.
Time Commitment
We estimate this role will need around 2 hours a week. Our roles are flexible and aim to fit around you. Time commitments for this role may vary depending on your activities. This is an ongoing role.
This is a great opportunity to gain experience within a large charity and develop your existing skills and learn new ones. We need you to get involved and help make positive changes to the lives of people affected by MS.
About you
You’ll have an interest in the MS Society and the work that we do, as well as the enthusiasm to represent both us and our values locally. You will understand the needs of people affected by MS in your area and be sympathetic to the needs and motivations of volunteers. You’ll be confident using Microsoft Office, the internet and email. You’ll be able to apply disability, equality and inclusion practices and understand and apply our risk management system. Ideally you’ll understand the local area and organisations that provide local services.
You will be reliable and easy to contact and you need to live in or near the area the group to carry out this role.
Apply
1. Read through the role description carefully
2. Apply online
The MS Society is committed to promoting diversity. We can only offer roles to over 18s.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Do you have a head for numbers? Could you use your financial skills to support your local Parkinson’s community? We’re looking for people who like being part of a team and want to make a difference. Would you like a flexible role, where much of it can be done from home at a time that suits you? In this role you’ll be working with staff and volunteers, fostering connections, meeting new people in your local area, all whilst making a difference to those living with Parkinson's.
Why we want you:
This vital role supports local groups across the UK which are run by volunteers, offering friendship and support to people living with Parkinson's, their families and friends. As a pivotal part of the local volunteer team, you will help plan group spending for the benefit of people affected by Parkinson's in your community.
What you will be doing
- Be an ambassador for Team Parkinson’s - engaging with local staff, volunteers, and your local community, to ensure the group has the greatest possible impact on those affected by Parkinson's in your area
- Accurately record financial activity, keeping the group and the Parkinson's UK local networks finance team informed of the group's financial position
- With support from your local staff, stay up to date with Parkinson's UK's financial policies actively sharing them with the group and supporting the group to operate within them
- Provide regular reports to the committee on the financial status of the group including final accounts.
- Deal with financial administration for the group, from annual reports to legacy spending, and ensuring volunteer expenses are paid accurately in line with our volunteer expenses policy
- Be a signatory on the group's bank accounts
The skills you need
- Previous experience in finance, accountancy or bookkeeping can be valuable, but is not essential
- Confident with numbers and able to take the lead on the group’s finances
- Have confident computer and email skills - be open to using new systems and other digital tools
- Have a commitment to the wider charity’s aims and values
- Be able to contribute to balanced decisions that take into account multiple views, and to do so in a collaborative, open and inclusive way with committee and local staff
What's in it for you
- Develop valuable leadership, teamwork and people skills
- Play a crucial role in the local Parkinson's community, Team Parkinson’s, and wider local planning, making new friends and building connections
- Develop / maintain your accountancy or bookkeeping skills, along with administrative and communication skills - we are happy to provide references
We exist to make every day better, for everybody living with Parkinson’s. Right now.

The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Are you passionate about fitness and the positive impact it can have on others? Do you hold a fitness qualification and interested in volunteering your time to support people in crisis? If so, we have the perfect role for you!
We know that exercise releases happy endorphins that support us to improve our mood. It also helps reduce feelings of loneliness, isolation, provides an opportunity to connect with others and build friendships. Volunteering with us at Hestia, will mean you will play a vital role in supporting people’s overall wellbeing!
We are recruiting volunteers to coordinate and facilitate fitness and general wellbeing sessions online!
What you will be doing
- Design session plans which will enable group members to increase fitness and their general well-being
- Able to recognise the needs of beginners and mixed age/ability groups
- Ensure that everyone taking part has completed a health and wellbeing form, which includes referring those with existing health issues to their GP
- Keep a record of attendees, provide feedback, and report any concerns to the staff team
The skills you need
- A skilled and qualified Fitness Instructor
- Good communication skills
- Ability to provide a supportive, and inclusive atmosphere that encourages learning and participation
- Calm and patient approach
- Willing to participate in supervision and to liaise with Hestia staff as required
What's in it for you
- Supporting You - You will have a dedicated volunteer supervisor to support you in your role; Quarterly volunteer forums with the central Volunteering team and volunteers across Hestia; References for job applications
- Developing You - You will gain knowledge and insight into issues that impact Domestic Abuse, Modern Slavery and Mental Health; You will have access to our extensive Learning and Development Programme; 40% of our departed volunteers secured a paid role at Hestia last year!
- Valuing You - We hold annual Volunteer Awards and Celebration events; We reimburse travel expenses and up to £5 for lunch for your volunteering; We hold social events and outings for our volunteers to get together and have some fun
We deliver services across London as well as campaign and advocate nationally on the issues that affect the people we work with.




Volunteer to help women coming out of prison
We are currently looking for a female volunteer with a keen interest in working with female ex-offenders with complex needs on release from prison. You will be working alongside our experienced staff supporting women on a day-to-day basis and assisting with the smooth running of the project in a supportive and confidential environment.
If you are looking to gain hands-on experience in supporting women with experience of the criminal justice system under the guidance, support, and supervision of a friendly and experienced staff team, this is the perfect opportunity for you. We will provide relevant training and support.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Would you like to support people who have served in the Armed Forces? You just need the ability to listen, strong IT skills and good written and spoken English. If you think this could be the role for you, we’d love to hear from you.
What is a Caseworker?
Caseworkers visit clients to work out what type of support they need. You will listen without judgement to assess and provide tailored support to help those serving, who have served and their families to navigate life in and beyond military service. Some examples of support are securing funding for special equipment for someone with a disability, adaptions to a property so an older client can remain at home or funds for a rental deposit. Caseworkers also sign-post clients onto specialist local services for advice on benefits, housing, mental health, debt, finding work etc.
Why do we need you?
We’ve been supporting the Armed Forces community since 1885. Our clients come from all backgrounds and age groups and may have served in WW2 or in a more recent conflict like the Falklands or Afghanistan. We’d love the general public to understand what we do and how they can help us.
There are SSAFA branches throughout the UK and overseas who support local volunteers to deliver services to veterans, serving personnel and their families. Some branches are divided into smaller divisions to ensure the best local service delivery. Each branch has a team of volunteer caseworkers, support volunteers, executive roles, and fundraisers.
Volunteer Caseworkers are the lifeblood of SSAFA, supporting a growing number of people in need of financial, practical, and emotional support. Clients come from all backgrounds and age groups and may have served in WW2 or in a more recent conflict like Iraq or Afghanistan.
When would you be needed and where would you be based?
The essential part of the role is visiting clients, so you will need access to a vehicle or another way to travel to meet clients at home or in a care home setting. As part of your local branch, you might have access to an office, but you can complete the administration part of the role from home as long as you have access to IT equipment and the internet.
What would you be doing?
- Contacting beneficiaries and arranging to meet them at a mutually convenient time.
- Meeting beneficiaries and completing a form to assess their circumstances, using good communication skills, empathy and understanding.
- Sign-posting clients onto local services providing specialist advice.
- Applying for funding on the behalf of the beneficiary through a specific process and system
- Arranging for the purchase of goods and services
- Keeping the beneficiary informed of their case progress.
- Liaise with the branch and regional office, regarding your availability.
- Keeping up to date with training and SSAFA news so that you are best able to support clients.
- Being a positive ambassador for SSAFA remembering that anyone you meet could be a potential client, volunteer, or fundraiser.
- Volunteering within the standards and values of SSAFA
- Adhering to SSAFAs policies and procedures at all times, including safeguarding, volunteering policy, equality, diversity and inclusion, health and safety, data protection and confidentiality.
What can you gain from this volunteering role?
- Use your skills, knowledge, and life experience to benefit others.
- Support from your local SSAFA branch and the wider SSAFA community
- Experience, training, and skills that you can highlight on your CV and in job interviews.
- Better physical and mental health – studies show that volunteers live longer and experience lower levels of stress and depression!
What training and support would you receive?
- Role specific training to prepare you for your voluntary role – confidentiality and boundaries, personal safety, caseworker training, and caseworker IT system training. The caseworker training takes 3 days and a further half a day for the other training.
- Mandatory on-line training modules to complete at home, so you are up to date on how to keep clients, their families safe and personal information safe.
- Access to a range additional e-learning courses as well as local opportunities for your personal and professional development.
- Local induction including assigning a person from the team who will be your main point of contact.
- Regular opportunities to meet and share best practice with other caseworkers.
- Range of support from central and regional volunteer operations team.
- Reimbursement of out-of-pocket expenses
- Volunteers will be covered by SSAFAs Public Liability Insurance whilst carrying out the role.
What are we looking for?
- Friendly and approachable with good listening skills, patience, and a positive attitude.
- Good communication skills both written and verbally.
- Respectful and non-judgemental approach with beneficiaries, their family, other agencies and SSAFA colleagues
- Willingness and ability to use IT systems for initial and on-going training and to enter cases on the Casework Management System. Willingness and ability to send and receive emails – you will receive your own SSAFA email address which you will be required to use when exercising your role.
- Ability to make enquires on behalf of beneficiaries by phone, email, letter or by filling in forms.
- Ability to keep within boundaries of the role with regards to friendship or giving advice
- Reliable, prompt and trustworthy.
- Access to public transport or a car to travel to appointments with clients.
We welcome volunteers of all backgrounds, abilities, races, sexual orientations, socio-economic backgrounds, and of all faiths and none. SSAFA are committed to making reasonable adjustments to support volunteers with disabilities, so they have access to the same opportunities and experiences as volunteers who do not.
Minimum Age: 18
Safer Recruitment: SSAFA undertakes a systematic approach and utmost care at every step of the process of volunteer recruitment, selection, and retention to ensure that those recruited are suitable and appropriate. Measures taken at points along this journey work together to make volunteering at SSAFA a positive and safe experience.
References Required: Yes. We will ask for two character references, this can be a former employer or someone that know you well (other than a relative)
Is a criminal record check required? Yes, this is provided by SSAFA at no cost to the potential volunteer. This role requires an enhanced check (including checks against the children and adults barred list)
*A disclosure certificate that contains convictions, cautions, warnings, reprimands, or other information may not automatically mean that you are not able to volunteer. All certificates will be reviewed on a case-by-case basis and, where possible, a modified or alternative role will be offered.
Our vision A society in which the Armed Forces, veterans and their families can thrive.

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