Communications volunteer volunteer roles in belfast

URBAN YOUTH - VOLUNTEER WITH US!

New Start-Up - New Beginning - Endless Opportunities

Are you a creative visionary with a flair for design? Urban Youth is looking for a talented and enthusiastic Graphic Designer to join our team as a volunteer. In this role, you’ll help shape our brand identity and create a logo that embodies the spirit of Urban Youth, making a lasting impact on the young people we serve across London.

In this role, you will:

• Create Our Logo, by designing a modern, vibrant, and unique logo that captures the essence of Urban Youth, inspiring young people and creating a strong visual identity for our organisation.

• Develop Our Brand Identity, by establishing a cohesive and engaging brand style, including colour palettes, typography, and graphic elements, that reflects our mission and resonates with our audience.

• Collaborate with Our Team, by working closely with our leadership team to understand Urban Youth’s vision and values, translating them into compelling designs.

• Ensure Consistency, by providing design guidelines to ensure consistency across all Urban Youth materials, from social media to print collateral.

• Inspire Through Design, by using your creativity to communicate our mission visually, enhancing our presence in the community and attracting support for our work.

We're Urban Youth

Urban Youth is an exciting and vibrant new start-up youth work organisation based in London, passionate about empowering London's youth to get involved, discover their path, and shape their destiny. Our vibrant community organisation is dedicated to uplifting young people through engaging, impactful youth work activities that inspire growth, connection, and self-discovery.

JOIN US AT URBAN YOUTH

Get Involved | Discover YOUR Path | Shape YOUR Destiny

Level the Playing Field in Development

Level the Playing Field in Development (LPFDev) is led by a community of volunteer contributors working towards shifting aid narratives & practices from a decolonial lens.

Systematic and ongoing challenging to harmful narratives and practices in the global development sector.

Addressing deep-rooted colonial structures and advocating for equity, anti-racism, and decolonisation approaches.

Moving beyond discussions to practical solutions

Collective intentionality within the global development community

Providing a safe platform for open and candid discussions

We encourage volunteers to come with openness and no judgement. We love creativity and people who are willing to learn and use the skills they have for change.

Grants & Partnerships

Volunteer Role Description (remote, unpaid)

Research and track grants aligned with our values

Assist with partnership mapping and outreach

Support proposal development and donor communications

Contribute to building a funding strategy rooted in equity and solidarity

Ideal for someone passionate about social justice, decolonisation, and ethical development practice, with a knack for relationship-building and thoughtful writing.

Weekly Time Commitment

2-3 hours per week

Duration of Volunteer Role (remote)

3-5 months

This is an exciting time in our growth as we look to grow our governance systems, build on our successes and ensure we are a radical, dynamic organisation rooted in our anti-racist and anti-oppressive values.  We are looking to recruit 2 new trustees.  We are looking to diversify the experience and expertise of our Board, and we believe that there are people out there who have knowledge, skills and passion in different areas that will help SWWB. Areas for organisational development include:

· Embedding lived experience expertise into the design, delivery and evaluation of our work

· Developing our campaigning and strategic work

· Building up our social media and comms presence

· Stepping up our fundraising game

If you think you can help with any of these things (or something else), and you are interested in being a trustee, please get in touch, we would love to hear from you!

Join REMIX as a Volunteer Project Manager and Transform the Future of London's Youth!

Do you have a passion for driving projects from concept to reality? REMIX is a dynamic, brand-new youth charity dedicated to empowering individuals aged 16 to 26 years old through employability, healthy living, personal development, and essential life skills. We're on the lookout for an experienced and enthusiastic Volunteer Project Manager to support our Founder by setting up REMIX from the ground up and steering us confidently toward launch.

In this role, you will:

• Develop a Robust Project Plan: Collaborate closely with our Founder to construct a comprehensive roadmap that defines clear milestones, timelines, deliverables, and resource allocations for the charity’s successful launch.

• Oversee Operational Setup: Lead the coordination of various tasks—from establishing operational processes and project governance to managing stakeholder collaborations—ensuring that every aspect of REMIX's foundation is solid and sustainable.

• Manage Risk and Adapt: Identify potential challenges and proactively craft solutions while regularly monitoring project progress. Your keen oversight will help keep the project agile, adjusting plans as required to stay on track.

• Coordinate Cross-Functional Teams: Facilitate seamless communication among teams, volunteers, and external partners, ensuring that ideas and efforts converge to create a unified vision for REMIX.

• Deliver Regular Updates: Keep our Founder and board informed with insightful progress reports, ensuring transparency and providing opportunities for feedback to continuously refine our approach.

If you are a strategic thinker with a passion for project management and a mission to make a tangible difference, REMIX offers you a unique opportunity to shape the launch of a charity that aims to empower young people across London. Your expertise and drive will be the cornerstone that transforms vision into reality.

Step forward. Lead the change. Transform lives at REMIX.

REMIX

INSPIRE. EMPOWER. TRANSFORM.

Time2Share@WECIL’s Befriending Service links volunteers 1:1 with a Disabled child / young person. Links are based on shared interests and activities which the volunteer and young person can enjoy doing together either in the child/family home or out in the community.

What experience do I need?

You do not need any previous experience with disabled children or young people, but we ask that volunteers are friendly, caring, reliable and able to make a commitment to visit a young person regularly.

What will I be doing?

You will volunteer within Time2Share@WECIL’s befriending service for disabled children/young people (aged 5-18 yrs) and their families. This involves spending time regularly with a disabled child or young person in their home or supporting the young person to take part in social and leisure activities in their local community. You will not be asked to administer medication or deliver personal care in this role.

Who am I responsible for?

You are responsible for the safety and wellbeing of the child or young person you are linked with. All links are risk-assessed and carefully monitored by your co-ordinator.

Who am I responsible to?

The parent / carer. You must ensure that the parent / carer’s reasonable instructions and guidance regarding the welfare of their child are adhered to and that clear communication is maintained. Feedback must be given to the parent/carer following a visit.

How often will I be needed?

Time2Share@WECIL typically ask for volunteers to commit to 2-4 hours a week and the days / times are agreed between the volunteer and the family. We ask for a minimum commitment of 6 months to ensure the child and their family are able to benefit fully from the relationship.

Are you a proactive fundraiser and looking to support a small charity? We're looking for 2 energetic and enthusiastic fundraiser volunteers to increase the fundraising opportunities for the charity as well as developing corporate partnerships, legacy giving, individual giving and major donors. This role may also include:

• Develop new and imaginative fundraising activities, many of which involve organising events
• Project manage fundraising events, from inception all the way through to evaluation
• Recruit and promote supporters and volunteers for challenge and national events.
• Assisting with researching and approaching corporate entities for event sponsorships, partnerships, Charity of the Year partnerships, and donations from corporate foundations
• Writing emails and speaking with potential partners about the work of Burning Nights CRPS Support with the aim of securing funds for the organisation
• Helping to maintain the fundraising database, ensuring accuracy and consistency of all records;
• Development in fundraising opportunities
• Keeping in contact with current & past donors and assisting in finding new donors
• Communicating with past fundraisers and encourage them to consider fundraising in the future
• Assist in marketing our events
• Development / Improvement of fundraising support (e.g fundraising packs and materials)
• Create fundraising & donation posts for social media & email marketing

Key & Desirable Skills:

• Fully computer literate and fully able with the main Microsoft Office tools including Word, Excel, Access, PowerPoint as well as the internet and email
• Knowledge of using CRM systems or ability to learn

• Outgoing, friendly and proactive character
• Good initiative and ability to work with little direct supervision but will ask when help is needed
• Be comfortable volunteering within a small team or by yourself
• Good communication skills - Ability to communicate effectively at a number of different levels
• Ability to communicate effectively by telephone, written correspondence and in person
• Experience of writing funding proposals and working in fundraising would be an advantage
• Strong organisational skills
• Knowledge of corporate fundraising techniques including Charity of the Year, sponsorship, donations, marketing would be an advantage
• An ability to present and engage potential partners/sponsors in a compelling way
• Maintaining strict confidentiality

Practical Considerations:

• Age over 18 only
• Expenses will be given in line with the charity’s expenses policy
• It is an indoor role at one site – your home, but occasionally meetings are held in other offices and in the office of the charity or online
• This role is suitable for people wanting to learn new skills as well as improve previously learnt skills

Not sure if you have the right skills? Then contact us or apply as you may have some great translatable skills that would be applicable for this role!

About the Charity: Burning Nights CRPS Support is a UK wide charity that works to improve life for those living with Complex Regional Pain Syndrome (CRPS), their families, loved ones, carers and friends. As a charity we raise awareness about the condition amongst the public, health and legal professionals by providing CRPS awareness sessions so that patients can be diagnosed quicker to enable treatment to start more rapidly.

Application Process:

Apply on Charity Job with CV and covering letter telling us why you would be a good fit for our charity

Would you like to become an Ambassador for knus? We've introduced our new arm-chairing volunteer position.

If you're interested arm-chair volunteering (our most flexible, low commitment role) and applying to volunteer at knus, simply read through the information on this page and apply.

• Are you over 18 and living in the UK? You must be over the 18 years of age and live permanently in the UK.
• Do you have a mobile phone or laptop? You can do this role whether you are, whether it be on a sofa or on a plane.
• How much time can you give? As much as you want to do. We are flexible and like to work around you.
• Do you like to learn? We provide training for all volunteers that join us. You'll have access to our CPD courses to help you advance your knowledge and certificates to add to your CV.

How does it work?

In 2025 we launched our arm chair volunteering initiative to help us spread the word about our service and to give people the opportunity to take part in surveys and projects to help us deliver the best mental health support to the UK public.

We'd like to embrace what you love doing, whether that be sharing on socials, proof reading, surveys, sharing experiences or getting involved in our fabulous projects.

Important information:

In order to volunteer for knus as an ambassador, you will need to complete a brief application form and a ID check. A DBS is not required for this role, however, if you wish to progress to another role you may need a disclosure. We do this to ensure of service remains a safe place to volunteer for all. Please do not worry about this, we will help you as much as we can.

Training is provided by us and our training partners. You will be required to attend this training using online conferencing software such as zoom or teams.

Join REMIX as a Volunteer HR and Training Manager and Transform the Future of London's Youth!

Do you believe that a supportive, dynamic team is the backbone of every success? At REMIX, we envision a London where every young person can unlock their full potential—supported by a team that’s skilled, inspired, and empowered.

REMIX is a brand new youth charity dedicated to creating opportunities for individuals aged 16 to 26 years old. Our mission is built on four pillars—employability, healthy living, personal development, and essential life skills. To drive our vision forward, we need a dedicated Volunteer HR and Training Manager to forge innovative HR practices and design transformative training programmes for our passionate team.

As our Volunteer HR and Training Manager, you will be instrumental in shaping the internal engine of our charity. Your role will include:

• Building a Strong HR Foundation: Create and implement HR policies, volunteer recruitment processes, and engagement strategies that reflect REMIX’s mission and values.

• Leading Training and Development: Design and deliver engaging training sessions and development initiatives that empower our volunteers with the skills and confidence to make a real impact.

• Fostering a Supportive Culture: Cultivate an environment that champions open communication, continuous learning, and personal growth, ensuring every team member thrives.

• Driving Strategic HR Initiatives: Collaborate with senior leadership to align HR and training strategies with our forward-thinking goals, paving the way for long-term success and sustainable change.

If you are a forward-thinking HR professional with a passion for nurturing talent and driving social impact, REMIX offers you a unique opportunity to create meaningful change behind the scenes. Your energy, innovative ideas, and commitment to empowerment will help our volunteer team not only succeed but flourish—a change that resonates throughout London’s youth community.

Step forward. Lead the change. Empower teams and transform lives at REMIX.

REMIX

INSPIRE. EMPOWER. TRANSFORM.

Enhanced Professional Development Programme (ePDP)
Part-time | Volunteer | Remote | 12 hrs/week | 16-week commitment

“We are looking for 3 candidates to join our volunteer-enhanced professional development programme and gain real-world experience in your chosen field. While we only have three vacancies available through this programme, other options are available if your skills match our criteria.”

About Us

We are a Kingston-based social marketing enterprise using creative thinking to build community cohesion.Our mission is to encourage unity across diverse communities, sharing and celebrating cultural lessons through workshops, training programmes, events and research. We challenge racial and societal stereotypes while delivering practical initiatives such as unconscious bias training in the workplace. We develop and deliver projects that promote inclusion, representation, and social change by partnering with local organisations and stakeholders.

Role Description

Quilombo UK is looking for a highly motivated and experienced Services Sales Executive to join our team through the Enhanced Professional Development Programme (ePDP). This is a target-driven, client-facing volunteer sales role focused on direct outreach and conversion of potential service users into paying clients. You will be responsible for actively identifying leads, initiating conversations, pitching our services, and closing deals.

The successful candidate will sell Quilombo UK’s key service offerings:

• Workshops (e.g. Unconscious Bias, Inclusive Leadership)

• Training Programmes

• Research Services

• Event & Partnership Opportunities
   

As a member of the Sales & Business Development function, you will be managed by a Director and accountable for results that directly impact the organisation’s financial sustainability and growth. This role provides real-world, high-impact experience that mirrors the standards and performance expectations of a paid sales role.

Main Responsibilities

• Proactively research and identify prospective clients aligned with Quilombo UK’s mission and services

• Initiate direct outreach (calls, emails, online meetings) to decision-makers across public and private sectors

• Deliver compelling sales pitches and presentations tailored to each client’s needs

• Handle end-to-end sales processes, from lead generation and qualification through to closing deals

• Secure confirmed bookings or contracts for services, including workshops, training, research, or event partnerships

• Develop and maintain a strong client pipeline, updating CRM or tracking systems regularly

• Consistently meet or exceed weekly/monthly KPIs related to outreach, meetings, and conversions

• Collaborate with the Director to refine messaging and sales strategy for maximum impact

• Maintain a consultative, value-led sales approach while staying aligned with Quilombo UK’s mission and ethos

• Provide performance updates and sales reports to the Director and Senior Leadership Team

• Stay updated on industry trends, client needs, and potential growth areas relevant to our services

Essential

• Demonstrated experience in a sales, business development, or account management role

• Proven track record of generating leads and closing deals, preferably in a service-based or social enterprise environment

• Excellent verbal and written communication skills

• Strong presentation and negotiation abilities

• Confidence to work independently and take initiative, while collaborating within a remote team

• Passion for social justice, community engagement, and inclusion

• Proficiency in Microsoft Office (Excel, Word, PowerPoint)

Desirable

• Familiarity with CRM tools and remote communication platforms

• Experience selling services to the public sector or third-sector organisations

• Understanding of social enterprises or community-based businesses

• Ability to work without close supervision and meet deadlines

What We Offer

• Real-world, results-driven sales experience with clear KPIs and performance feedback

• A unique opportunity to influence revenue and impact within a mission-driven organisation

• Coaching and mentoring from experienced directors and leadership

• A collaborative, diverse, and inclusive environment

• Certificate of completion and reference upon successful programme completion

The Professional Development Programme with Quilombo UK runs over a period of 16 weeks, is UNPAID, and requires a minimum of 12 hours commitment per week across Monday, Wednesday and/or Friday.

Application Process

Our HR team will contact you upon successful application to arrange an interview. Following a successful interview, onboarding documents will be sent. Once completed, you’ll be invited to a 6-hour HR and Systems Induction, followed by a meeting with your assigned Director for your first day.

Job Type: Part-time (Volunteer)
Expected Hours: 12 per week
Location: Remote
Schedule: Monday to Friday | Day Shift | No Weekends

Do you want to join an organisation committed to addressing low literacy and low numeracy amongst people across the UK?

Shannon Trust’s vision is of a future where everyone can experience the positive impact of learning. We recently developed an online version of our Turning Pages reading programme, and we are currently in the process of doing the same with our Count Me In numeracy programme. As a community admin support volunteer, your role will help support the day to day running and ongoing development of both these platforms, ensuring that we are effective in responding to the needs of our users.

This is a new role to Shannon Trust and we are open to developing the role with the volunteer.

‍We welcome job applications from people with lived experience of the criminal justice system and do not routinely ask for details of any criminal convictions. 

‍Closing date for applications 26 May 2025. In some circumstances, volunteer vacancies may close early. Successful applicants will be sent interview questions in advance with notice to prepare.

Interview date: 2 June 2025

Are you passionate about the natural world and inspiring others to engage with it?

Join us as a Trustee at the Field Studies Council and help shape the future of environmental education.

• You can be based anywhere in the UK
• You’ll need to commit approx. 10 days a year
• It’s a voluntary position but reasonable expenses are reimbursed

About Us

Field Studies Council is an environmental education charity. For over 80 years, we've been inspiring people to understand and care for the natural world. Through our network of centres across the UK, we provide fieldwork and outdoor learning experiences for all ages — from school groups and university students to families and lifelong learners.

We are a leader in biodiversity training, the publisher of best-selling wildlife ID guides, and a champion for accessible outdoor education, particularly for disadvantaged young people. Our mission is simple but vital: to create outstanding opportunities that inspire everyone to engage with and care for the environment.

Your Opportunity to Make a Difference

We’re currently looking to appoint four new Trustees to bring fresh perspectives and help us grow in diversity, representation and expertise. As a Trustee, you'll help guide and shape our charity’s future.

While the day-to-day running of our charity is handled by our staff and volunteers, the Board of Trustees plays a key role in making sure everything stays on track.

That includes overseeing our work, making big-picture decisions, and ensuring we meet our legal and regulatory responsibilities. It’s an important role, but you won’t be doing it alone. You will:

• Provide strategic oversight and guidance to support our mission and values
• Use your insight and experience to influence decisions that impact tens of thousands of learners annually
• Act as an ambassador for environmental education and social inclusion
• Contribute to Board and committee meetings, and participate in key annual activities including visiting one of our field centres each year to see our work in action
• Use your knowledge, experience, and enthusiasm to help us innovate, grow, and reach more people

Who We’re Looking For

You don’t need to be an academic, ecologist or environmentalist to join us or have charity trustee, company director or equivalent experience — we welcome applicants from all walks of life. We are especially interested in candidates with skills in:

• Charity governance
• Finance (qualified professionals – potential Honorary Treasurer role)
• Fundraising & stakeholder engagement
• Marketing & communications

Above all, we want individuals who are:

• Passionate about equal access to outdoor learning
• Ready to speak up and bring a new perspective
• Willing to give their time and energy to support the Field Studies Council

We’re committed to building a Trustee board that is inclusive, representative, and reflective of the diverse communities we serve.

We warmly encourage applications from individuals who are underrepresented in charity governance — including people from Black, Asian and minority ethnic backgrounds, disabled people, LGBTQIA+ communities, young people, and those with lived experience of social or economic disadvantage.

If you're excited by our mission and ready to help others experience the power of nature, we’d love to hear from you.
 

What’s Involved

• Approx. 10 days per year commitment for an initial 3-year term (this includes board and committee meetings, and a centre visit)
• Most meetings are held virtually, with one in-person event annually
• All reasonable expenses are covered
• Appropriate training and support will be provided

Please download the Trustee Candidate Information Pack to learn more and take the next step in helping us connect people with the natural world

Main purpose of job: To host our Thursday evening online community support group as part of Mast Cell Actions community support services.

Key tasks include:

· Host virtual events including a variety of different sessions and community support spaces with professionalism and enthusiasm.

· Introduce speakers, moderate Q&A sessions, and facilitate audience interaction to keep participants engaged.

· Manage technical aspects of virtual events, to ensure smooth execution.

· Take the register and send post event emails using our bespoke event platform

· Raise safeguarding concerns using internal processes and procedures

· Maintain confidentiality and follow charity policies and procedures

· Undertake relevant training

Key Objectives Include:

· The main purpose of this role is to facilitate and host our Thursday evening Community Support Session from 7-8:30pm

· Host virtual events in a manner that captivates and engages the audience, keeping them interested and actively participating throughout the event.

· Reassure and validate participants' experiences whilst encouraging story-sharing.

· Manage the technical aspects of virtual events proficiently.

· Represent Mast Cell Action professionally at all times, demonstrating strong communication skills, reliability, and adaptability in a virtual environment.

Experience/skills required:

· Proven experience as a virtual event host, moderator, or similar role is desirable but not essential as we can train you.

· Must have personal experience of MCAS either themselves or of supporting someone with MCAS

· Excellent verbal communication skills, with the ability to engage with diverse audiences and adapt your hosting style to different event formats and audiences.

· Patience, empathy and compassion. Openness to support people from all backgrounds.

· Proficiency in virtual event platforms particularly Zoom, with the ability to troubleshoot technical issues quickly and effectively.

· Ability to work independently and collaboratively as part of a remote team, demonstrating reliability, flexibility, and professionalism at all times.

The New Normal are seeking a Secretary to join our Board of Trustees! The primary responsibility is to act as the central point of contact for Board administration, ensuring compliance with governance requirements.

We are looking for a driven and diligent person to support TNN in it's mission to provide free-to-access peer support for a diverse range of grief experiences, communities and identities. 

Applicants should have the capacity to provide around 4 hours per month on a flexible basis, with some months quieter/busier than others.

We are seeking someone who has strong attention to detail, excellent organisational and administrative skills, proficiency in document management and record-keeping and excellent communication, both written and verbally. It's preferable that you will have experience with charity governance processes and compliance.

We welcome applications from candidates of all backgrounds and pathways. This is a voluntary role and responsibilities are listed in below Job Description.

[Due to the nature of the role and the work we do, the successful applicant will be required to undertake a DBS check. Persons will be shortlisted and appointed based solely on character, skills, qualifications and experience.]

Would you like to support people who have served in the Armed Forces? You just need the ability to listen, strong IT skills and good written and spoken English. If you think this could be the role for you, we’d love to hear form you.

What is a caseworker?

Caseworkers visit clients to work out what type of support they need. You will listen without judgement to assess and provide tailored support to help those serving, who have served and their families to navigate life in and beyond military service. Some examples of support are securing funding for special equipment for someone with a disability, adaptions to a property so an older client can remain at home or funds for a rental deposit. Caseworkers also sign-post clients onto specialist local services for advice on benefits, housing, mental health, debt, finding work etc.

Why do we need you?

We’ve been supporting the Armed Forces community since 1885. Our clients come from all backgrounds and age groups and may have served in WW2 or in a more recent conflict like the Falklands or Afghanistan. We’d love the general public to understand what we do and how they can help us.

There are SSAFA branches throughout the UK and overseas who support local volunteers to deliver services to veterans, serving personnel and their families. Some branches are divided into smaller divisions to ensure the best local service delivery. Each branch has a team of volunteer caseworkers, support volunteers, executive roles, and fundraisers.

Volunteer Caseworkers are the lifeblood of SSAFA, supporting a growing number of people in need of financial, practical, and emotional support. Clients come from all backgrounds and age groups and may have served in WW2 or in a more recent conflict like Iraq or Afghanistan.

When would you be needed and where would you be based?

The essential part of the role is visiting clients, so you will need access to a vehicle or another way to travel to meet clients at home or in a care home setting. As part of your local branch, you might have access to an office, but you can complete the administration part of the role from home as long as you have access to IT equipment and the internet.

What would you be doing?

• Contacting beneficiaries and arranging to meet them at a mutually convenient time.
• Meeting beneficiaries and completing a form to assess their circumstances, using good communication skills, empathy and understanding.
• Sign-posting clients onto local services providing specialist advice.
• Applying for funding on the behalf of the beneficiary through a specific process and system  
• Arranging for the purchase of goods and services
• Keeping the beneficiary informed of their case progress.
• Liaise with the branch and regional office, regarding your availability.
• Keeping up to date with training and SSAFA news so that you are best able to support clients.
• Being a positive ambassador for SSAFA remembering that anyone you meet could be a potential client, volunteer, or fundraiser.
• Volunteering within the standards and values of SSAFA
• Adhering to SSAFAs policies and procedures at all times, including safeguarding, volunteering policy, equality, diversity and inclusion, health and safety, data protection and confidentiality.  

What can you gain from this volunteering role?

• Use your skills, knowledge, and life experience to benefit others.
• Support from your local SSAFA branch and the wider SSAFA community
• Experience, training, and skills that you can highlight on your CV and in job interviews.
• Better physical and mental health – studies show that volunteers live longer and experience lower levels of stress and depression!

What training and support would you receive?

• Role specific training to prepare you for your voluntary role – confidentiality and boundaries, personal safety, caseworker training, and caseworker IT system training. The caseworker training takes 3 days and a further half a day for the other training.
• Mandatory on-line training modules to complete at home, so you are up to date on how to keep clients, their families safe and personal information safe.
• Access to a range additional e-learning courses as well as local opportunities for your personal and professional development.
• Local induction including assigning a person from the team who will be your main point of contact.
• Regular opportunities to meet and share best practice with other caseworkers.
• Range of support from central and regional volunteer operations team.
• Reimbursement of out-of-pocket expenses
• Volunteers will be covered by SSAFAs Public Liability Insurance whilst carrying out the role.

What are we looking for?

• Friendly and approachable with good listening skills, patience, and a positive attitude.
• Good communication skills both written and verbally.
• Respectful and non-judgemental approach with beneficiaries, their family, other agencies and SSAFA colleagues
• Willingness and ability to use IT systems for initial and on-going training and to enter cases on the Casework Management System. Willingness and ability to send and receive emails – you will receive your own SSAFA email address which you will be required to use when exercising your role.
• Ability to make enquires on behalf of beneficiaries by phone, email, letter or by filling in forms.
• Ability to keep within boundaries of the role with regards to friendship or giving advice
• Reliable, prompt and trustworthy.
• Access to public transport or a car to travel to appointments with clients.

We welcome volunteers of all backgrounds, abilities, races, sexual orientations, socio-economic backgrounds, and of all faiths and none. SSAFA are committed to making reasonable adjustments to support volunteers with disabilities, so they have access to the same opportunities and experiences as volunteers who do not.

Minimum Age: 18

Safer Recruitment: SSAFA undertakes a systematic approach and utmost care at every step of the process of volunteer recruitment, selection, and retention to ensure that those recruited are suitable and appropriate. Measures taken at points along this journey work together to make volunteering at SSAFA a positive and safe experience.

References Required: Yes. We will ask for two character references, this can be a former employer or someone that know you well (other than a relative)

Is a criminal record check required? Yes, this is provided by SSAFA at no cost to the potential volunteer. This role requires an enhanced check (including checks against the children and adults barred list)

*A disclosure certificate that contains convictions, cautions, warnings, reprimands, or other information may not automatically mean that you are not able to volunteer. All certificates will be reviewed on a case-by-case basis and, where possible, a modified or alternative role will be offered.