Community centre manager jobs

Women at the Well is a support service for women based in the King’s Cross area of central London. We provide practical support and advocacy to women facing a wide range of disadvantages, and we have a specialism in working with women whose lives have been affected by prostitution and/or sexual exploitation. We are trauma informed, holistic and woman-centred. We deliver our mission through three interconnected services:

1. A women only drop-in service

2. An advocacy service

3. An outreach service

We take referrals from many external partners and while we have a hub-centre in Kings Cross we are a pan-London service.

Women at the Well has supported thousands of women over more than twenty years work in London. We see the complex ways in which women’s inequality, racism, disability and poor health, educational disadvantage, trauma in childhood, migration and the hostile immigration environment can all lead to significant social and economic disadvantages and harm. As well as providing tailored support, we aim to speak up for the rights of women to live lives free from abuse.

Job purpose:

The Head of Services role is critical to leading the delivery of the best possible support to the women who use our services. The Head of Services has lead responsibility for continuous review of the effectiveness of our services and whether they are meeting women’s needs. She needs to be in touch with what is happening in the lives of the women using our services.

We are looking for a strategic thinker who can shape and lead the future direction of our service, ensuring it continues to meet the complex and evolving needs of women affected by sexual exploitation. This person will have the vision to identify what needs to change and the leadership skills to drive that change with confidence and clarity.

They will be an empowering leader, capable of inspiring and supporting a skilled team of support workers and volunteers who are engaged in emotionally demanding work and who rely on strong, compassionate oversight. A deep understanding of the risks faced by the women we support—and a commitment to reducing those risks—must be at the heart of their approach.

§  Closing date: 15 September 2025

§  Interview date: 25 and 26 September

For full job description and application process on our website and below.

We are Hestia. We make a difference.

At Hestia, we are guided by our core values and are dedicated to fostering an equitable, diverse, and inclusive organisation. Our mission is to empower individuals to rebuild their lives and achieve independence. Right now, we are looking for a Young Adults Transition Peer Worker to play a pivotal role in our Haringey Volunteer Crisis Service in Haringey.

Sounds great, what will I be doing?

In this role, they will build and maintain therapeutic, person-centred relationships with young adults (18–25) who are transitioning from CAMHS or accessing mental health services for the first time. They will support clients in developing recovery-focused goals, encouraging engagement in services, community life, and personal development, while also providing emotional and practical assistance during this transition. This includes accompanying clients to appointments, meetings, or community activities where additional support is needed. They will work collaboratively with carers, families, and professionals to ensure a holistic, integrated approach to care and sustained community inclusion. The role also involves facilitating access to local community resources and opportunities aligned with clients' interests and wellbeing goals, as well as identifying and helping to develop new partnerships and services that promote mental health and reduce inequalities. They will be responsible for maintaining accurate records of all interactions, support plans, assessments, and outcomes in line with data protection and service standards. Monitoring client wellbeing, addressing emerging risks, and escalating safeguarding or crisis concerns as necessary will also be key responsibilities. Additionally, they will participate in team meetings, supervision, and ongoing training to support professional development and continuous service improvement.

What do I need to bring with me?

You'll need to be able to demonstrate the core skills this role requires as well as match our values and mission. You don't have to tick all the boxes right away; the important thing is that you're willing to learn. We also value lived experience of the areas we support, so if you feel comfortable, please do mention this on your application.

Here's what the team will be looking for

The ideal candidate will have a GCSE-level education with an NVQ Level 3 or equivalent, and be willing to complete BEH Peer Worker Training and a Wellness at Work plan. A Health or Social Care qualification and ongoing training commitment are desirable. They will have lived experience of mental health challenges and secondary care use, along with supportive life experiences that inspire others. Experience in support roles, teamwork, and knowledge of recovery tools and principles is essential, as is an awareness of issues like stigma and discrimination. Desirable experience includes psychiatric hospital admission, mentoring, working in public or voluntary sectors, cross-organisational collaboration, and knowledge of local mental health services. Strong written, verbal, and non-verbal communication skills are required, along with basic IT proficiency; skills in Microsoft Office or additional languages are a plus. The candidate should be motivated, reliable, flexible, and resilient, with clear professional boundaries.

Interview Steps

We keep our interview process simple, so you know exactly what to expect.

• Shortlisting call: We have a team of dedicated recruitment specialists who will speak to you about your experience, motivations and values. They will also tell you about all the great work we do!
• Face to face interview: Now you will have face to face interview with the hiring manager. Our interviews are value and competency based.

Don't be alarmed if there are other stages in the process, it's all part of the plan for some of our roles.

Our commitment to Equality, Diversity, and Inclusion

Our services users come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes us stronger. We are committed to creating and maintaining a diverse and inclusive workforce and value the skills, abilities, talent and experiences, different people and communities bring to our organisation.

We are a disability confident employer

Hestia is proud to be a disability confident employer, dedicated to the employment and career development of individuals with disabilities. We offer a guaranteed interview scheme for all applicants with disabilities who meet the minimum criteria for the role they have applied for. We also provide reasonable adjustments during the selection and interview process, and throughout your employment with us.

Safeguarding Statement

Hestia is committed to safeguarding and promoting the welfare of adults, children and young people who are potentially at risk, and we therefore expect all staff and volunteers to do the same. We require all staff to undertake internal and external safeguarding training throughout their employment with Hestia.

Important Information for Candidates

If your application is successful, please be aware that you will be required to undergo pre-employment checks before a formal offer of employment can be confirmed.

We reserve the right to close this job advert early should we receive a high volume of applications or if the position is filled before the closing date. We encourage interested candidates to apply as soon as possible to ensure their application is considered.

Prison Facilitator - HMP Bedford & HMP Littlehey

Location: HMP Bedford and HMP Littlehey
Department: Prison delivery
Salary: £28,274 per annum
Hours: 35 hours
Job Type: Full time
Contract Type: Contract

Do you want to join an organisation committed to addressing low literacy levels amongst people in prison?

Shannon Trust are delighted to be working with His Majesty’s Prison & Probation Service (HMPPS) to provide peer-led learning programmes at HMP Littlehey & HMP Bedford. Working closely with the prison and their staff, people in prison, Shannon Trust volunteers and mentors, this post will lead the delivery and development of our prison-based reading and numeracy programme, maximising opportunities for people in prison to learn to read.

Ideally you will have some experience of prison settings underpinned by the ability to build relationships and personal qualities that include resilience, determination and a problem-solving approach. 

This role will be prison based. Employee benefits include a company contribution to pension scheme of up to 5%, 30 days holiday plus bank holidays, life insurance, paid volunteering days, discounts via Reward Gateway and an Employee Assistance Programme. The biggest benefit though is our culture – our people really want to work for the organisation.

‍We welcome job applications from people with lived experience of the criminal justice system and do not routinely ask for details of any criminal convictions. These roles do require prison security clearance, so we will need to ask for details of any relevant criminal convictions before an offer of employment is finalised.

‍Interviews are planned for: 30th September 2025

Benefits: Standard Shannon Trust: Employee benefits include a company contribution to pension scheme of up to 5%, 30 days holiday plus bank holidays, life insurance, paid volunteering days, discounts via Reward Gateway and an Employee Assistance Programme.

REF-223590

Mind BLMK works across our communities to support positive mental health and wellbeing. Working closely with a range of partners, we offer a number of activities from our wellbeing centres and local venues to make a difference to the mental health and wellbeing of people in Bedfordshire, Luton and Milton Keynes, and our aim is to make sure that no-one has to face a mental health problem alone.

Job title: Recovery Worker
Post no: 645
Working base: Luton
Hours: 15 hours / 3 days per week
Working pattern: 10.00 - 15.00 Mon, Wed & Fri
Contract: Permanent
Salary: £23,492.04 per annum FTE (£9,523.80 per annum Actual)

Could you support individuals to gain and maintain mental wellbeing through social and structured wellbeing interventions?

About the Role

This role offers the opportunity to join our service team at Luton. Based at our Wellbeing Centre in Dumfries Street we offer activities and groups throughout the day enabling service users to manage their mental health and move through their recovery journeys. In addition to facilitating a range of groups the role will involve assessing individual’s suitability for the service and signposting to local services and community support where necessary, as well as performing 1-1 meetings with clients periodically in order to assess and create action plans.

The role includes the opportunity to support events in the community to raise awareness of our services and build links with local organisations, as well as supporting volunteer and student placements.

Service Delivery

• Deliver a service and ensure outcomes which support individuals with mental health and wellbeing needs in Luton, in line with Mind BLMK’s agreed recovery model as well as contract requirements and Key Performance Indicators (KPI’s).
• Carry out assessments on individuals’ suitability for Mind BLMK’s services in line with the Access to Service procedure and processes and the needs, priorities and support required by the individual.
• Facilitate onsite activity, drop-in and topic based group sessions. This may include planning of topics that support wellbeing, facilitating informal drop in and discussions, planning and organising activity based sessions including guest speakers and signposting and information sharing about other local services and resources.
• Encourage and support client engagement with Mind BLMK through Guarantor Membership and other opportunities available through Influence and Participation.
• Contribute to maintaining an effective volunteer workforce for the service in line with Mind BLMK’s HR policies, procedures and guidance (workload planning and support).
• Carry out Cash Handling, Health and Safety and Data Collection responsibilities as directed by the Team Leader in line with Mind BLMK’s policies, procedures, requirements and guidance.

Entitlements/benefits:

• 25 days (pro rata) Annual Leave plus Bank Holidays (pro rata)
• Auto-enrolment NEST pension scheme (employer contributes 3%, employee contributes 5%)
• Optional Health Plan
• Discounts available through Blue Light Card & Tickets for Good
• In-house and external Learning and Development as appropriate for the role.
• Flexible Working On request (in line with Mind BLMK policy on Right to Request Flexible Working)

If you have a passion for working in mental health and possess the required skills, we would love to hear from you.

Closedown: 5pm on 19th September 2025
Please note: We reserve the right to close this advert early if enough suitable applicants apply
Start date: ASAP

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

Mind BLMK has been committed to the Mindful Employer charter and the Disability Confident Employer Scheme since 2008.

Please note: Mind BLMK follows Safer Recruitment practices and we are committed to safeguarding and promoting the welfare of children and vulnerable adults. Therefore all our roles are subject to an enhanced Disclosure and Barring Service (DBS) check.

No agencies please.

Support Coordinator

This is an exciting opportunity to work with stroke survivors and their families to support them following stroke. We are looking for an innovative, passionate, and professional individual with excellent interpersonal and organisational skills to join the Stroke Recovery Service based in Macclesfield.

Position: S11313 Stroke Support Coordinator

Location: Home-based – Macclesfield, East Cheshire. However, extensive travel will be required as part of this role (may include team meetings or other work-related meetings)

Salary: Circa £21, 948 per annum (FTE circa £27,400 per annum)

Hours: Part-time, 28 hours per week

Contract: Our services are contracted; we currently have funding for this contract until 31 March 2026. While continued funding beyond this date cannot be guaranteed, we have maintained regular contracts in this area for many years and are confident in the likelihood of securing future funding

Benefits: 25 days’ annual leave plus bank holidays (this will increase with service up to 30 days, full time equivalent) cashback and discount scheme, employee assistance programme, learning and development, pension scheme, Life Assurance, Eye Care vouchers, Long Service Award, Tax-free childcare, Health Cash Plan, Working Pattern Agreement, flexible working opportunities available.

Closing Date: 21 September 2025. We reserve the right to close this vacancy early if we receive sufficient applications for the role.

Interview Date: 30 September 2025

Interviews will be held via video conferencing. Please let us know if this will present any challenges when you email your application.

The Role

Reporting to the Service Delivery Coach, you will have the ability to support stroke survivors to identify their goals. Using strong assessment skills and a person-centred approach enabling them to maximise their recovery and improve communication.

Key responsibilities will include:

• Supporting new stroke survivors and their carers from hospital discharge into the community.
• Provide personalised information, advice and support.
• Supporting stroke survivors to make informed lifestyle changes which will help them to prevent further strokes.
• Work collaboratively with NHS colleagues and other areas of the community to make a difference in the lives of people affected by stroke.

About You

You will have experience in:

• Experience/background in a caring profession, ideally supporting people with disabilities
• Excellent IT skills and an ability to maintain accurate records.
• An affinity with the values of the Association.
• A flexible approach and an ability to effectively manage a caseload.

This role requires extensive travel across a large geographical locality to visit people at home and in community settings. Candidates must be able to demonstrate how they can meet this requirement of the role

To fulfil the role, you must be a resident of the UK and have the right to work in the UK.

When you click to apply, you will be able to see the full responsibilities and person specification for further information on the role.

Please submit your CV, (including details of your current address), and a supporting statement of no more than two pages, demonstrating how you meet the person specification and what you bring to the role in terms of your skills and experience.

Finding strength through support

The organisation is the only charity in the UK providing lifelong support for all stroke survivors and their families. Providing tailored support to tens of thousands of stroke survivors each year. This support includes one-to-one and group support, funding vital scientific research into stroke prevention, acute treatment, recovery and long-term care, and campaigning to secure the best care for everyone affected by stroke. 

They are here for stroke survivors and their loved ones, from the moment they enter the new and frightening post-stroke world, supporting them every step of the way as they find their strength and their way back to life.

It’s only thanks to the generosity of supporters and donors that they can provide vital support. 

The Association is driven by an ambition to improve the lives of everyone affected by stroke. This means they’re determined to create an equitable and inclusive workplace that benefits from the difference, and thrives on the diversity, of our people. Guided by an approach to solving inequity in stroke, the team are prioritising listening to, and learning from, lived experience across the charity.

The charity are working to improve the representation of this lived experience at all levels within the Association and are eager to recruit applicants from a variety of communities and backgrounds. We are keen to receive applications from people affected by stroke, people of colour, members of LGBT+ communities, and disabled people because these identities and experiences are underrepresented and would add enormous value to how the organisation work.

A Disability Confident employer, the organisation is making great progress focusing on flexible working, reasonable adjustments and access to work. The charity has a variety of staff network groups and are committed to continuously improving diversity and inclusion efforts. If you have questions, or access needs, we’re happy to discuss any support and adjustments we can make throughout the recruitment process so that you’re able to contribute your best in a way that meets your needs.

You may also have experience in areas such as Care Coordinator, Stroke Support, Stroke, Care, Care Worker, Support Worker, Carer, Care Team Leader, Support Team Leader, Volunteering Manager, Volunteer Coordinator, Support Group, Support and Advice, Social Care, Carer Support, Support Service. #INDNFP

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

Job title: Deputy Director of Global Development, Asia
Salary: circa £80,000 to £90,000
Location: Hybrid/South Kensington and White City (with travel to other Imperial campuses/meetings as required).

This role is based at Imperial’s White City campus. This role is a hybrid role, and the post holder will normally be expected to work 60% of their time onsite or out on university business.

Imperial College London seeks an accomplished and strategic development professional for the position of Deputy Director of Global Development, Asia – a key position as we prepare to launch our first university-wide fundraising and alumni engagement campaign.

Imperial is one of the world’s great universities, ranked second globally and first in the UK and Europe. Our excellence in research and education is matched by our commitment to solving global challenges - from climate resilience and global health to transformative technologies and sustainable innovation.

As a member of the Principal Gifts and Global team, you will lead our development efforts across Asia and also oversee fundraising in the Middle East and Africa. Working closely with colleagues in Advancement and in partnership with senior academic and university leadership, you will shape and deliver the College’s philanthropic strategy in these regions. The role will be central to cultivating major philanthropic relationships, supporting regional engagement for Imperial’s President and senior representatives, and contributing to the wider success of our global campaign.

Reporting to the Director of Development: Principal Gifts and Global and working closely with senior leadership across the university and the Advancement Division, you will lead a high-performing team focused on principal gifts and international development. You will also serve as the strategic lead for Asia, while overseeing development efforts in the Middle East and Africa.

This is a unique opportunity to shape and lead our engagement with high-net-worth individuals and stakeholders across these regions, connecting them to Imperial’s world-leading research and innovation ecosystem.

This position is an opportunity for an experienced fundraiser with international vision, deep cultural awareness, and a strong record of securing significant gifts. The role will require diplomacy, strategic insight, and the ability to operate effectively within a complex global institution. Experience working across Asia and fluency in one or more Asian languages would be advantageous.

If you share our belief in the transformative potential of STEMB and are inspired by the chance to help deliver lasting global impact through education and research, we encourage you to consider this unique opportunity.

This is one of three exceptional opportunities to join our dynamic team. As we continue to expand our international presence, we are recruiting for the following key leadership roles:

• Director of Development: Principal Gifts & Global
• Deputy of Global Development, North America

Each of these roles offers a unique opportunity to shape our strategic direction and build impactful partnerships.

Interested?

Please familiarise yourself with the attached Candidate Pack.

To apply, please submit a CV and covering letter.

Further Information

Imperial College is partnering with Constellate Global Talent on this search.

No agencies please.

We are recruiting a Supported Living Coordinator for our supported living and outreach service in Blackpool, which provides person centred support to adults with learning disabilities, some of whom have autism spectrum conditions and complex needs.

We are looking for an experienced practitioner with management experience to provide care and support to people with learning disabilities.

Your role will include:

- Developing the independent living skills and community inclusion of service users

- Identifying and accessing activities with service user to promote valued and meaningful lifestyles

- Providing respectful personal care, emotional and practical support to service users

- Collaborating with service users, families, and the multi-disciplinary team to maximise service user outcomes

- Implementing Creative Support principles, policies, procedures and guidelines and ensuring that the service fulfils CQC requirements

- Supervising and supporting staff to best meet service user needs and preferences

- Supporting service users with behaviour that challenges services and implement positive behaviour support

Experience is essential for this role, as is access to a car.

You will be expected to work flexibly to meet the needs of the service, including evenings and weekends.

This unique and challenging opportunity will provide you with provide you with an environment that offers personal and professional development. We will provide you with further managerial training and qualifications to best meet the needs of the service.

Vacancy Reference Number: 87378

Applications for this role must be submitted via the Creative Support website using the above vacancy reference number

Benefits of working with Creative Support include a probationary bonus, pension contributions, 28 days Annual Leave and company paid enhanced DBS.

We are a passionate, inclusive, and anti-racist organization - Stonewall Diversity Champion, Disability Confident Employer who have recently received Investors in People Gold awarded.

Applications are reviewed as they are received, we do not provide feedback for unsuccessful applications. We can only accept applications from candidates who are located in and eligible to work within the UK – This post will not be open to Sponsorship under the UKVI scheme, and we are unable to accept applicants with Skilled Worker Visas.

Position Title: Helpline Advisor
Reports To: Helpline Supervisor
Salary: £27,000 (0.5 FTE)
Hours: 20 hours/week (including 3 shifts/week, 5 hours each)
Contract: Part-time, initial 12-month contract (renewable)
Location: Office-based  (London) – some evening/weekend work required

Role Purpose:

The Helpline Advisor will be the first point of contact for individuals reporting incidents of anti-Muslim hate. The role requires delivering empathetic, confidential, and high-quality support to callers, as well as accurately recording reports and ensuring all relevant procedures are followed.

Helpline Advisors will support service users via multiple channels—phone, email, SMS, online chat and web form, by listening actively, offering appropriate information, and making referrals to specialist services where required. They will work closely with the Helpline Supervisor and participate in debriefs and reflective practice after each shift or reported incident.

Advisors will also play an important role in ensuring accurate data capture, safeguarding procedures, and upholding the values of compassion, non-judgement, and confidentiality.

Role Responsibilities: 

• Answer incoming calls from victims of hate crime with empathy and professionalism.
   

• Provide support to service users using a variety of methods, including telephone, email, SMS, online chat, online forms, and other written reports.
   

• Provide clear, appropriate advice, support, and information to service users, using a non-judgemental and person-centred approach.
   

• Keep accurate, detailed electronic records of each contact, including advice given, support offered, and agreed referrals.
   

• Understand when it is necessary to seek support from more experienced colleagues or external agencies and take appropriate action.
   

• Make referrals to other agencies when necessary, including child and adult protection concerns, on the advice of senior staff.
   

• Maintain strict confidentiality in accordance with data protection and safeguarding policies.
   

• Engage sensitively with individuals from diverse backgrounds, including those who may be distressed, traumatised, or in crisis (trauma-informed approach)
   

• Participate in supervision, debriefs, team meetings, and reflective practice sessions.
   

• Participate in training and professional development to stay informed of relevant legislation, policies, and best practices.
   

• Contribute to service evaluation and team-wide improvements.
   

• Work as part of a small, supportive team.

Person Specification: 

• Experience in helpline, support work, or similar client-facing roles.
   

• Understanding of hate crime and its impacts, particularly on Muslim communities.
   

• Excellent listening, communication, and note-taking skills.
   

• Ability to manage emotional content and maintain professional boundaries.
   

• Strong understanding and knowledge of anti-Muslim hatred and Islamophobia.
   

• Excellent understanding of British Muslim communities, their diversity, and everyday practices.

• Ability to work independently and manage time effectively in a remote/hybrid setting.
   

• Experience working with marginalised communities or individuals affected by discrimination or trauma is an asset.

• Familiarity with call-handling software or CRMs (e.g., RingCentral, Zoho) is desirable but not necessary.

• Commitment to the values of equality, diversity, and inclusion.

• Strong commitment to inclusion, ensuring that individuals from all backgrounds feel heard, respected, and supported. This includes working sensitively with people of all faiths and none, and with diverse identities, including LGBTQ+ individuals, queer Muslims, Muslims from minority sects, and other marginalised or intersectional communities.
   

• Enhanced DBS check required (to be obtained on your behalf if your application is successful).
   

Note: This job description is not exhaustive and may be subject to review and amendment from time to time in line with organisational needs. As the helpline opening hours extend then there is potential for the working hours and timings to change or increase.

Applications are being accepted on a rolling basis until the role is filled with a suitable candidate, with the aim of appointing someone by early September/ October. Applicants are responsible for ensuring they have the legal right to work in the UK and will be required to provide ID and verification if shortlisted.

Project and Policy Officer

Job Description and Person Specification

Job title Project and Policy Officer

Hours 35 hours per week

Salary £27,000

Location Hybrid

Reports to Policy Manager

National Voices

Making what matters to people matter in health and care

National Voices is the leading coalition of health and social care charities in England. We have more than 200 members covering a diverse range of health conditions and communities, connecting us with the experiences of millions of people. We work together to strengthen the voice of people: patients, service users, carers, their families, and the voluntary organisations that work for them.

Our Vision:

People shaping their health and care.

Our Mission:

We advocate for more inclusive and person-centred health and care, shaped by the people who use and need it the most.

We do this by:

· Understanding and advocating for what matters to people especially those living with ill health and groups who experience inequalities

· Finding common cause across communities and conditions by working with member charities and those they support

· Connecting and convening charities, decision makers and citizens to work together to change health and care for good.

· Working flexibly across National Voices organisation to deliver high quality and high value projects and outputs that advocate for our members’ needs and those they represent

The Role

The purpose of the Project and Policy Officer role is to:

• Provide vital project management support to substantial and often fast-paced projects that National Voices runs across its whole organisation including the policy and external affairs team and the evidence and improvement team
• Assist senior members of the policy team to develop policy projects and outputs which support the adoption and spread of equitable and person-centred health and care services.
• Work with voluntary sector organisations and people with the greatest health and care needs to ensure they are engaged in National Voices’ work

Responsibilities

Project organisation and administrative

· Support and coordinate the project management of significant projects, across the whole organisation including the policy and external affairs team and the evidence and improvement team. 

· Maintain records of activity, finances and minutes etc as required.

· Lead on collating evidence of activity and its impact to support evaluation.  

· Support the planning and facilitation of online and in person events such as working days and webinars.

· Support stakeholder management, particularly via email and diary management using electronic systems.

· Maintain lists of stakeholders and contacts to aid dissemination and networking.

Insight, engagement and communication

· Work with voluntary sector organisations and people with the greatest health needs in the coordination and support of workshops, focus groups and in-depth interviews.

· Read and analyse the influencing work our members do (reports, events) and share content with the National Voices team, spot and make connections.

· Connect with policy and influencing colleagues in member organisations, sharing our work with members.

· Work with senior members of the team to deliver timely and effective Heads of Policy meetings and Members’ Briefings on strategic topics within health and care.

· Identify, monitor and evaluate policy issues and assist senior members of the team to formulate and draft new policy positions, consultation responses, reports, briefings and other policy and public affairs documents that capture agreed positions.

· Support and develop the communication of project outcomes and outputs working closely with National Voices Policy and Communications manager.

General

· Support National Voices on a wider set of activities where required in response to capacity or demand.

· Assist senior members of the team on a range of short-term and long-term policy and insight projects, and scoping and developing ideas for future projects.

· Support good project, financial and data management.

· Take a pro-active approach to including our members and people with lived experience in all areas of our work.

· Follow processes set out to measure, monitor and communicate the impact of our work.

· Contribute to the team’s planning activities and undertake other relevant duties as appropriate.

Person Specification

Values, attitudes and behaviours

· Passionate about National Voices’ mission and work.

· Proactive, flexible and responsive that enjoys the challenge of working cross-organisationally and on simultaneous projects

· Comfortable working in a team, and across organisational teams, as well as under own initiative.

· Able to think and act creatively to solve problems and challenges.

· Committed to reducing inequality and embracing diversity.

· Calm under pressure and able to work to tight deadlines.

· A self-starter with drive, ambition and a creative approach.

· Comfortable with a range of views and perspectives and keen to make connections and build relationships.

Skills and abilities

· Excellent relationship and stakeholder management skills.

· Strong communication skills, used to speaking with a wide range of people.

· Strong organisational and project management skills, including demonstrable ability to prioritise workload and maintain quality.

· Experience of creating, preparing for and facilitating events and workshops.

· Proactive and able to anticipate, plan and prepare in advance of requests.

· Strong listening skills and ability to identify themes within interviews, focus groups and workshops.

· Strong IT skills including Microsoft Office programmes, Hubspot, online conference/meeting software and more.

· Experience of working under pressure and to deadlines in a high performing team.

Experience, knowledge and understanding

· A good understanding of the health policy landscape, how health and care are commissioned, regulated, funded and delivered in England and/or a good understanding of the policy issues relevant to health and care charities.

· Experience of communicating with people and organisations to ensure projects meet agreed milestones

· Value listening to people with experience and the benefit of a diversity of views

Our approach to hybrid working

We recognise the importance of coming together regularly, in-person, as a team, so we can share learnings and spend social time with each other. We also recognise that people need flexibility, and that homeworking enables focused work and can fit well in people’s lives.

We ask all staff to take part in pre-arranged team meetings which take place every six weeks in our office space. We also might ask you to meet in-person with members of your team from time to time, or to be available for face-to-face meetings with clients and partners where this enhances the work.

We assume that this would usually not amount to more than one day per fortnight for people who work full time.

We are happy to discuss how this sits in your life. This can be agreed by your line manager.

Equality and inclusion

As reflected in our Equality Action Plan, we are committed to being a truly diverse organisation. We want to ensure that our trustees, staff members, lived experience partners and volunteers come from a wide range of backgrounds, each bringing their own unique perspectives and experiences. We want to ensure that everyone feels heard and is fully able to participate and thrive.

We currently have an under-representation from people from racial and ethnic minority backgrounds, people who identify as LGBTQ+ and disabled people and so would particularly welcome applications from people from these groups.

We welcome applications from people who have been in contact with the criminal justice system. For some roles, you may be asked to undergo a basic or enhanced DBS check, but you will only be deemed ineligible for roles which relate to any offences on your criminal record.

We have a range of benefits in place to ensure everyone can thrive, for example:

· We are a Disability Confident employer

· We offer enhanced parental and sickness leave

· We offer flexible working wherever possible

· We provide our employees with an annual wellbeing allowance

· And much more

Find out more: Our Benefits and Workplace Policies.

How to apply

Please apply by 12th September 2025. We will let you know the outcome of your application by 16th September. Interviews will be held on 23rd and 25th September online

Please note, we will be blind shortlisting all applications, so we ask you not to include your name in your application. If also ask you fill in an equality monitoring form, if you choose to do so these responses will remain anonymous.

If you are invited to interview, we will ask you about any reasonable adjustments you will need to be able to participate. We will share interview questions in advance of the interview. If you require any adjustments at any stage of your application, please do not hesitate to get in touch with our Director of Finance and Operations, Matthew Haslehurst, email can be found on our website or JD PDF below.

Prison Facilitator - HMP Winchester

Location: HMP Winchester

Department: Prison delivery

Salary: £22,619

Hours: 28 hours / 4 days per week

Contract Type: Permanent

Do you want to join an organisation committed to addressing low literacy levels amongst people in prison?

Shannon Trust are delighted to be working with His Majesty’s Prison & Probation Service (HMPPS) to provide peer-led learning programmes at HMP Winchester.

Working closely with the prison and their staff, Shannon Trust volunteers and mentors, this post will lead the delivery and development of our prison-based reading and numeracy programme, maximising peer opportunities for people in prison to learn to read.

Ideally you will have some experience of prison settings underpinned by the ability to build relationships and possess personal qualities that include resilience, determination and a problem-solving approach.

This role will be prison based, working 4 days per week. Employee benefits include a company contribution to pension scheme of up to 5%, 30 days holiday plus bank holidays, life insurance, paid volunteering days, discounts via Reward Gateway and an Employee Assistance Programme. The biggest benefit though is our culture – our people really want to work for the organisation.

‍We welcome job applications from people with lived experience of the criminal justice system and do not routinely ask for details of any criminal convictions. However, these roles do require prison security clearance, so we will need to ask for details of any relevant criminal convictions before an offer of employment is finalised.

Please note this is a fixed term role until 31st December 2025, with possibility of extension

Closing date: Midday 1st October 2025

‍Interviews are planned for: 9th October 2025 - Online

Benefits: Standard Shannon Trust: Employee benefits include a company contribution to pension scheme of up to 5%, 30 days holiday plus bank holidays, life insurance, paid volunteering days, discounts via Reward Gateway and an Employee Assistance Programme.

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We operate throughout the Greater Manchester area providing high quality and person centred care to a variety of individuals with support needs ranging from mental health, learning disabilities, complex needs and older adults with extra care requirements. Due to our wide network of care services, we are seeking to recruit Relief Support Workers in the area.

Our purpose built local staff team is both experienced and professional and we wish to build upon this with dedicated, warm and hard working individuals who can help us to provide the best level of personal and housing related support that we can to the individuals that we care for. Working with both the staff team and clients you will promote a focus on maintaining the independence and dignity of our service users and ensure that they live inclusive lives within the local community.

Committed to the welfare of others you will provide support to our clients on an emotional and practical level whilst supporting them with daily living needs such as personal care, household duties, medication, healthy living and engagement with the local community.

12 months previous experience is an essential requirement of this role and new starters within this position must attend mandatory induction courses before beginning shift work within our services which we will provide for you.

As a Creative Support Relief Support Worker staff member you will have access to our free app which allows you to pick up shifts in the Greater Manchester area any other area of the country, provides information on the service and shifts as well as directions. You will be paid on a weekly basis. Pay will vary depending on the service worked at.

Vacancy Reference Number: 86557

Applications for this role must be submitted via the Creative Support website using the above vacancy reference number

We are a passionate, inclusive, and anti-racist organization – Stonewall Diversity Champion, Disability Confident Employer who have recently received Investors in People Gold awarded.

Applications are reviewed as they are received, we do not provide feedback for unsuccessful applications. We can only accept applications from candidates who are located in and eligible to work within the UK – This post will not be open to Sponsorship under the UKVI scheme, and we are also unable to accept applicants with Skilled Worker Visas.

The National Youth Orchestra is the UK’s leading organisation championing orchestral music as a powerful agent for teenage development.

We activate teenagers’ confidence, optimism and skills to play their part in the world today, through performing and sharing extraordinary music.

We are looking for a Marketing & Communications Co-ordinator to help share the voices, stories and energy of our teenage musicians across digital platforms. From concert announcements and recruitment drives to behind-the-scenes content and campaign storytelling, you’ll help ensure that every post, page and email reflects the vibrancy of our work and the transformative power of orchestral music.

This role offers an exciting opportunity to develop your skills and grow your experience in a supportive and ambitious team. You’ll be confident scheduling social media posts, editing simple graphics or short videos, and working collaboratively with colleagues and young people alike. You’ll also be passionate about NYO’s mission to empower teenagers through music, and keen to help more young people discover, enjoy and take part in orchestral music.

At the National Youth Orchestra, you'll work as part of a supportive, friendly, and adventurous staff team. Learning and personal growth are intrinsic to every role.

Our offices near Holborn in central London are a hive of activity, a space for collaboration and ideas. Hybrid working is standard for most roles, with a flexible and supportive culture. NYO offers a season ticket loan scheme, cycle-to-work scheme, health cash plan, retail and entertainment discounts, and a 24/7 counselling and support helpline.

Deadline for applications: 10am, Monday 15 September 2025

Customer Services Advisor

We are seeking a confident and empathetic Customer Services Advisor to be the first point of contact for residents, delivering excellent service with an organisation making a real difference in women’s lives.

Position: Customer Services Advisor
Salary: £28,357 per year
Location: Hybrid, with 2 days per week in Hammersmith
Hours: Full-time, 35 hours per week, Monday to Friday
Contract: Permanent
Closing Date: Midday, Friday 19 September 2025
Interview Date: Week commencing 29 September 2025

About the Role

As Customer Services Advisor, you will play a key role in ensuring residents receive a responsive, professional and supportive service. You will be the first point of contact for enquiries, handling calls, emails and requests with empathy, accuracy and efficiency.

Key responsibilities include:

• Managing incoming calls and emails with professionalism and patience
• Handling tenancy and responsive repair queries
• Raising accurate works orders and liaising with contractors
• Recording and updating resident information
• Supporting rent payments and signposting financial concerns
• Assisting with lettings and void processes
• Responding to complaints and feedback to improve services

About You

We are looking for someone who can communicate clearly, stay calm under pressure and has a passion for excellent service.

You will bring:

• Experience in a customer-focused environment with call-handling responsibilities
• Strong written and verbal communication skills
• The ability to prioritise a busy workload and stay highly organised
• Proficiency in Microsoft Office (Outlook, Word, Excel)
• A positive, empathetic and solution-focused approach
• The ability to work collaboratively as part of a team

Knowledge of social housing or property maintenance is an advantage but not essential.

About the Organisation

This is a not-for-profit housing provider with a long history of supporting people to live safely and independently in high-quality, affordable homes. With almost 1,000 properties across London, the organisation offers both general needs and sheltered housing, alongside an ambitious development programme delivering over 160 new homes in the coming years.

Residents are at the heart of everything they do, with a strong commitment to equality, inclusivity and empowerment, ensuring services continually improve to meet the needs of the communities they serve.

Other roles you may have experience of could include; Customer Service Officer, Housing Assistant, Contact Centre Advisor, Repairs Coordinator, Resident Services Officer, Tenancy Advisor. #INDNFP

Substance Misuse Worker

When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed.

Job Title: Substance Misuse Worker

Location: Catford, Lewisham (Approximately 11 minute walk from Bellingham Station - Thameslink and Southeastern rail services) - The service works across two properties which are located in close proximity to each other. This service has step free access.

Salary: £29,000 (Full Time Equivalent)

Shift Pattern: 22.5 hours per week, Monday to Friday 3 days a week which can be discussed directly with the hiring manager at interview 

About the role

We are seeking a Substance Misuse Worker who has a specialism in mental health and substance use to join our team in Catford. You will be based within a 24 hour service which provides enhanced rehabilitation support to adults who have been diagnosed with severe and enduring mental health, who would benefit from an intensive rehabilitation and recovery-focused approach. Within this role, you will provide specialist knowledge and experience to support the wider team and residents to help them to overcome their personal barriers.

You will deliver evidence-based interventions based on holistic assessments to support personalised recovery, integration, and promotion of independent living skills. You will be a specialist in comorbidity, supporting the team to achieve positive outcomes for our residents. Some of your duties will include:

• Undertake joint holistic assessments, risk assessments, care plans, and interventions to support harm reduction and minimisation.
• Set up realistic and flexible strengths-based support plans, working closely with colleagues and support teams to support and advise on interventions and approaches to meet individual needs.
• Help reduce episodes of crisis and assist residents/participants to access services which can offer alternatives to crisis support.
• Work closely with support staff and clinical teams to support and advise them on interventions and approaches to meet resident/participant comorbid, complex mental health and substance misuse needs.
• Support multi-disciplinary teams and the wider community teams with support, advice, signposting, and move on care planning. 

About you

We are looking for someone who has specialist knowledge on how to support individuals with comorbid and complex needs, with experience in interventions, and in a similar role. Qualifications are desirable if paired with practical experience which is relevant to this role. We look at individual characteristics with the ability to engage with various people who may not want to receive the support, able to build trusting professional relationships, and able to demonstrate resilience, solve challenges, and be proactive. If this sounds like you, take a look at the further criteria:

• Full knowledge on comorbidity and complex needs, able to share knowledge, skills, and experience with others
• Previous experience in a similar role, providing interventions and holistic assessments and support for people experiencing mental health challenges
• Ability to provide specialist support and knowledge in risk assessment and risk management, particularly in relation to harm minimisation, substance misuse and mental health
• A commitment to promoting recovery, harm reduction, and active involvement in care planning
• Ability to apply relapse prevention models to promote sustained recovery and harm reduction
• Alignment with our values of Ambition, Empowerment, Inclusivity, and Transparency

Please refer to the JDPS attached for more details on the vacancy and our requirements/key criteria.

What we offer

• 25 days (Full time equivalent) annual leave, increasing with the length of service
• Employer Pension Contribution
• Eligibility to register with Blue Light Discount Card
• Access to discounted tickets for music events, shows, sports and more
• Reflective Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing at work
• Training and Development, including access to courses, upskilling, and progression plans
• Employee Assistance Programme, including counselling
• Life Assurance Scheme
• Cycle-to-work scheme
• Annual Staff Awards
• EDI Ambassador programme
• Be part of an organisation which believes good care and support improves lives with the vision to create healthier, safer, and more inclusive communities.
• Join an organisation with a mission to empower independence through trauma-informed solutions and dynamic partnerships that keep people out of prison, out of hospital, and off the streets.

We value and celebrate the unique backgrounds, perspectives and experiences of all of our employees. We have a team of staff ambassadors who volunteer to actively support us in fortifying our organisational value of Inclusivity. They embrace this unique opportunity to deliver awareness, events, and developments to our organisation to support us in ensuring our value of Inclusivity is embedded throughout the organisation. 

SIG actively encourages applications from individuals from a diverse range of backgrounds, particularly lived experience; Naturally, we approach any emerging issues with empathy and sensitivity. 

About Social Interest Group (SIG)

SIG is a not-for-profit organisation providing thousands of people with good-quality support and care in residential, drop-in centres, community floating support settings, probation settings, and hospitals. We do so across London, Brighton, Bedfordshire, Luton, Kent and Liverpool. Our goal is to transform lives through empowering change. 
Want to know how we work? Watch our short Theory of Change video to see how we support people towards a brighter future: Theory of Change Further details can be found on our website here: Theory of Change - Social Interest Group - Social Interest Group. 

ADDITIONAL INFORMATION

Please note that this job advert may close early due to screening applications on an ongoing basis. We advise applying as soon as possible for your application to be taken into consideration at the early stages.

Please note that as part of our process, we complete an enhanced DBS check, some roles may require further vetting. We encourage applicants from all backgrounds. If you have any questions regarding this, please contact us on the details below. 

Unfortunately, we are unable to provide sponsorship, please ensure you have full right to work in the UK prior to applying to our positions. 

Additional information on our company policies including Gender Pay, Equality and Diversity, Company Benefits and our Candidate Privacy Policy can be found on our website.