Do you love using social media content to engage and support people? Would you like to be part of a team that uses digital channels to make a positive and impactful change for people living with MS?
We’re looking for an enthusiastic and driven Social Media Officer to join our social media team.
Social Media Officer
Type: Full-time (35 hours a week), permanent
Location: Office-based in London, N4 with flexibility to work remotely
Salary: £32,156 - £34,254 per annum plus excellent benefits
Salary Band: Band E1
About us
We make sure people living with MS are at the centre of everything we do. And it’s this commitment that unites us across the UK.
Our strategy is based on what people affected by MS have told us is important to them. It gives us a clear and determined focus.
Our work is based on the hopes and aspirations of our MS community. Together we campaign at all levels, fund ground-breaking research and provide award winning support and information.
Our people are our greatest asset and the key to our success. We offer a vibrant, progressive working environment where you'll be able to make a difference.
About this job
As the social media officer, you’ll help manage an audience of more than 200,000 people across X, Facebook, Instagram, TikTok, LinkedIn and YouTube. You’ll respond to comments and messages from the public, engage with our audiences and work with our MS Helpline team to ensure vulnerable supporters get the help they need.
You’ll have a genuine passion for creating engaging social content and a keen interest in the latest trends and social media platform developments.
Working closely with our Social and Paid Media Manager, you will help to scope for and identify new opportunities to grow our online community developing engaging content across news, media, support, information and our core campaigns.
Planning and strong copy-writing skills are essential and you will thrive in a fast-paced, innovative environment. You’ll also help maintain regular reports on KPIs and performance.
And lastly, you’ll be joining our friendly and supportive team at an exciting stage of our development, as we continue to use digital to help improve the lives of people living with MS.
If that sounds like you – join us!
We recognise the significant and excellent contributions; experience; and skills our employees bring to the MS Society.
Working with external pay and reward consultants, we’re taking active steps this year to review our employees’ pay and benefits package. Ensuring we’re aligned with the most accurate and up-to-date benchmarks for the UK charity sector.
Closing date for applications: 9am on Monday 13 May 2024
PLEASE PRESS THE 'HOW TO APPLY' BUTTON FOR MORE INFORMATION.
Right to work in the UK
The successful candidate must have the right to work in the UK. If we do offer you employment, you’ll be required to provide documentation to show that you’re eligible to be employed in the UK before starting employment.
The full list of UK visas and permits that grant you the right to work in the UK can be found on the UK government website. We currently don’t have a Sponsor Licence agreement with the Home Office and will not be in a position to support you with any visa applications you may make.
Equal Opportunities
We’re a Disability Confident Employer. We’re committed to promoting equality and diversity. We particularly welcome applications from people with disabilities and/or from ethnic minority backgrounds, where we’re looking to build stronger and better representation among our staff.
We’d be grateful if you could complete the equality and diversity monitoring form on our website and submit it with your application.
As part of our commitment to equality, diversity and inclusion, the HR team will anonymise your CV and supporting statement before forwarding to the shortlisting panel.
No agencies please.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
ABOUT RAHAB
Rahab Project UK is a small charity which is part of a wider global organisation that works towards seeing the lives of at risk and vulnerable women affected by prostitution and trafficking transformed. We support those who are sexually exploited with unconditional acceptance, compassion and dignity to rebuild their lives and achieve their own identity and freedom. We provide learning and development opportunities for women to engage in and offer a supportive and on-judgemental environment as they explore ways and takes steps forward in self-determining their futures.
We are a dedicated team of professionals, facilitating casework support, counselling, wellbeing and learning. As a Rahab team member you will play an essential role in developing and steering our continued growth, but more importantly you will be play a part in the transformative journeys of our beneficiaries and their recovery from exploitation and abuse.
Job title: Project Coordinator
Role type: Part-time (4 days/30 hrs per week)
Salary: £34,000 - £37,000 Pro-rata (depending on experience)
Contract type: Initial 1-year fixed term contract
Location: Rahab Sanctuary (London), some flexibility for hybrid working negotiable
Reports to: Rahab Manager
Overall Purpose: The Project Coordinator is responsible for overseeing the planning, execution, and monitoring of Rahab's projects.
RESPONSIBILITIES AND DUTIES
Service delivery
-
Ensure that all aspects of Rahab’s project activities are planned, organized and undertaken to fulfil their objectives within their required timelines.
-
Develop, organize, and maintain project documentation, plans, reports, and other project-related documents to monitor and track overall progress, outputs and achievement of milestones.
-
Identify, troubleshoot, and communicate project risks, delays and issues to the Project Manager and relevant stakeholders.
-
Monitor project progress with team members and task as required.
-
Contribute to the development of funding applications in coordination with Rahab’s Fundraiser.
-
Support Rahab team with volunteer recruitment and training.
-
Undertake project tasks as required including supporting the team with outreach when necessary.
-
Provide administrative support such as minuting weekly team update meetings and setting up relevant meetings with external organisations.
Data collection, record keeping, monitoring & reporting.
-
Maintain accurate data and records that capture and analyse information to (i) inform planning and delivery of casework support; (ii) monitor and evaluate wider project outcomes, (iii) to contribute data for future long-term evaluation of casework approach efficacy.
-
Produce accurate quarterly management reports.
-
Produce timely donor reports for funders within respective deadlines.
-
Facilitate a review of project progress for Rahab team at monthly update team meetings, to support project monitoring and tasking.
Service development
Priority stakeholder relationships
-
Participate in and contribute to collaborative working arrangements, alongside Rahab Manager, in key stakeholder work - SI MARAC (Sex Industry Multi-Agency Risk Assessment Conference) - with Local Authority, Metropolitan Police and Voluntary and Community sector.
-
Participation at monthly SI MARAC meetings, ensuring that the work of the group is effectively joined up with wider groups and meetings focussed on addressing risk and harm.
-
Support Rahab’s Senior Caseworker where necessary to ensure SI MARAC outcomes are effectively linked up with Rahab's outreach activities, and work-with Rahab’s Project Manager to ensure team members are kept informed about SI MARAC developments.
-
Work with the team to identify and engage in new professional relationships with key organisations across different sectors, and maintain our existing networks of contacts, to (i) develop and expand Rahab’s activities and reach, and (ii) foster collaboration.
-
Represent Rahab in multi-agency working groups, meetings, and forums, sharing knowledge and learning, publicising services available and how to access support.
Beneficiary co-production
-
Work with Manager to start developing a framework and mechanism for gathering feedback from beneficiaries to evaluate the support they are receiving.
-
Work with the team to identify opportunities for our beneficiaries’ active participation in the project in ways that are safe and empowering.
Shared learning
-
Participate in team development and learning in relation to best practice interventions and our casework delivery for beneficiaries.
Continued professional development
-
Maintain an up-to-date working knowledge of relevant legislation, regulations, guidance, and best practice.
-
Within budgetary constraints, attend training and other events to help maintain proficiency and build a network of support amongst peers.
Variation clause
Rahab reserves the right, following full and reasonable consultation with the post holder, to vary, add or alter the terms and conditions of employment.
Flexibility clause
To deliver services effectively a degree of flexibility is required, and the post holder may be required to perform work not specifically outlined above and/or outside of specified working hours. Overtime will not be paid; however, TOIL will be accrued for hours worked and staff supported to take that time. This post includes occasional evening work.
WHO WE ARE LOOKING FOR
For us it is important that you are passionate and committed and that you care for individuals who want to step away from the sex industry or who require support after exploitation and abuse. It is also important that you bring a mature outlook and hold a non-judgmental perspective. The role does not expressly require frontline experience working with this group of beneficiaries, but it does require sensitivity, a sincere desire to learn, an understanding of the complex vulnerabilities that contribute to individuals arriving in these situations and a degree of knowledge of the intersections concerned.
The role description is a useful guide but please don’t discount yourself if you feel you don’t meet all criteria exactly but believe you have the potential. Above all, we value those who work diligently, possess effective and healthy boundaries, and who are committed to seeing lives changed.
We embrace diversity and are committed to inclusiveness and respect of all people, irrespective of individual circumstances, gender, sexual orientation, race, religion, beliefs, ability or age. We encourage people of all backgrounds to apply, including people of faith and non-faith.
SUCCESS PROFILE FOR THE ROLE (Competencies)
Skills and Experience[E] Essential, [D] Desirable
-
Experience working at coordinator level handling varied tasks and multiple priorities [E]
-
Experience working with at-risk and vulnerable individuals or experience working in an organisation with this group as its focus; or a sincere interest in learning and acquiring the skills and knowledge to support this group. [E]
-
Effective organisational skills, prioritising activities and using available resources to ensure tasks and projects are completed to budget and deadlines. [E]
-
An excellent problem solver - self-motivated and resourceful; exercises initiative and uses personal authority appropriately. [E]
-
Influencing skills and able to motivate and impact individuals and organizations and build collaborative and constructive relationships. [E]
-
Cross-cultural competency, able to relate to people from a wide variety of backgrounds with acceptance and cooperation [E]
-
Excellent spoken and written English language skills, able to effectively convey information to varying audiences. [E]
-
Knowledge of Microsoft 365 suite including SharePoint, Word, Excel and Outlook [E]
-
Experience of participating in and working collaboratively in multi-stakeholder activities, initiatives, or projects. [D]
-
Experience and or knowledge of working with UK police and local authority stakeholders [D]
-
Experience of working with Salesforce [D]
-
Knowledge of relevant legislation [D]
Personal Qualities
-
Professional demeanour and attitude, conscientious and trustworthy, high personal integrity.
-
Mature outlook; level-headed, open-minded and non-judgemental.
-
Takes personal responsibility for the quality and timeliness of work, proactively engaging with colleagues to achieve positive results.
-
Responds positively to change; adapts to find alternative ways and solutions in dynamic situations.
-
Effective and healthy boundaries; able to recognise limitations and voice needs.
-
Friendly and approachable; sincere and compassionate with sensitivity to the complex needs and vulnerabilities of beneficiaries.
-
A reliable and supportive team member who is inclusive and respectful.
-
Actively participates in achieving common goals; shares information and expertise; works together with others to solve problems; puts team success first.
Leadership
-
Commitment to the mission; a true ambassador for the ‘Rahab brand’ and ‘DNA’.
-
A lateral thinker; sees beyond the status quo and contributes new ideas and fresh insights.
-
Proactively seeks opportunities to advance the work; challenges appropriately to envision and empower.
Safeguarding
We are committed to safeguarding of all beneficiaries, staff and volunteers and expect staff and volunteers to share in this commitment. We undertake enhanced disclosure checks (DBS) for all roles.
The client requests no contact from agencies or media sales.