At our charity, we believe in the transformative power of holidays - especially for families facing some of life's toughest challenges.
Behind every joyful moment we create is a team of dedicated professionals ensuring our operations are financially and strategically aligned. As we grow, we're looking for an Operations Manager who shares our values and wants to make a meaningul impact through scaling up delivery, unlocking new partnerships, and showing the impact holidays have on well-being and resilience.
As Operations Manager, you'll oversee the end to end experience for families, ensure compliance and quality, and use data and insights to drive continuous improvement. You'll also play a vital role in demonstrating the difference our work makes to families, funders and to us.
If you're pasionate about operational excellence, thrive in a fast paced environment, and want to make a tangible difference for families across the UK, we'd love to hear from you. This is a hands-on management role with real scope to shape how we deliver and grow.
Please provide a CV and cover letter which outlines your skills and experience for the role.
Applications close at midnight on Sunday 4th January 2026.
Registered Charity
11 - 20
We help families get time away together, often for the first time ever, helping to create confidence and hope for the future.
The client requests no contact from agencies or media sales.
Thank you!
Head of Fundraising - Standing Voice
- Salary: £50,000 - £54,000
- Location: London (with remote working options)
- Contract: Full-time, Permanent
- Brilliant benefits package
Charity People is thrilled to be partnering with Standing Voice, a pioneering human rights organisation, to recruit a Head of Fundraising at an exciting and ambitious time for this incredible charity.
About Standing Voice
Standing Voice exists to advance the rights, well-being, and inclusion of people with albinism across Africa. With teams in the UK, Tanzania, and Malawi, they deliver holistic, community-led programmes spanning dermatology, eye care, education, psychosocial support, and livelihoods.
Holding Special Consultative Status with the United Nations Economic and Social Council (ECOSOC), Standing Voice has earned the trust of major donors including the European Union, United Nations, Wellcome Trust, and World Bank. Over the last 15 years, they have played a leading role in strengthening the global albinism movement.
The Role
The team are now looking for a dynamic, strategic, and results-driven Head of Fundraising to lead their income generation strategy and help scale impact. This is a unique opportunity to take ownership of a critical portfolio within a respected and growing human rights charity.
You'll work closely with the Executive Director and colleagues across the UK, Tanzania, and Malawi to develop and deliver Standing Voice's Fundraising Strategy. Your focus will be on diversifying income streams, writing compelling proposals, and building long-term donor relationships to secure sustainable funding for our life-changing programmes.
"We're seeking a creative, strategic fundraising leader to join our small but growing team at Standing Voice. This role offers the chance to shape our fundraising strategy, diversify income streams, and build lasting partnerships, turning bold, innovative ideas into tangible impact for those furthest behind."
Harry Freeland - Executive Director
What You'll Do
- Develop and deliver Standing Voice's Fundraising Strategy to achieve ambitious growth targets
- Secure diverse funding streams across trusts, foundations, institutional donors, corporate partners, and philanthropists
- Build and manage long-term donor relationships, representing Standing Voice at meetings and events
- Lead on proposals, pitches, and high-quality funder reports, ensuring compliance and impact
- Oversee strategic campaigns such as the Big Give Christmas Challenge and other appeals
- Provide leadership within a growing fundraising team, including recruitment and supervision
About You
If you're an ambitious fundraiser with a proven track record of securing significant multi-year income and you thrive on turning creative ideas into tangible impact, this role could be the perfect next move for you. We'd love to hear from people who are:
- Experienced in fundraising, ideally within the charity or human rights sector
- Proven in securing six- and seven-figure funding from major donors, trusts, or institutional funders
- A confident communicator with outstanding written and verbal skills
- Skilled in donor stewardship and relationship management
- Organised, proactive, and able to manage multiple priorities under pressure
- Strategic and analytical, using data to inform decisions
- Passionate about human rights, social justice, and inclusion
Why Join Standing Voice?
- Be part of a passionate, international team working at the frontlines of disability rights and inclusion
- Help shape the global narrative around albinism and mobilise donors to create lasting change
- Opportunities for international travel to witness impact first-hand
- Flexible working arrangements and supportive work-life balance
- Access to training and professional development
To Apply
To register your interest in this brilliant role, please send your CV to Kevin Croasdale at Charity People. If your profile fits what we're looking for, we'll be in touch with more details and next steps.
Key Dates
- Closing Date: Thursday 15th January
- Interviews: Week commencing 19th and 26th January
We want you to have every opportunity to demonstrate your skills, ability, and potential. Please inform Kevin if you require any assistance or adjustment to help ensure the application process works for you.
Charity People is a forward thinking, inclusive organisation that actively and
deliberately promotes equity, diversity and inclusion. We know organisations
thrive when inclusion is at the forefront. We evidence our commitment by
matching charity needs with the skills and experience of candidates irrespective
of background e.g. age, disability (including hidden disabilities), gender, gender
identity or gender reassignment, marriage and civil partnership, pregnancy and
maternity, race, religion or belief, or sexual orientation. We do this because we
believe that greater diversity leads to greater results for the charities we work
with.
Thank you!
Job summary
Job title - Fundraising and Membership Officer
Responsible to - Fundraising Operations Manager
Salary - £24,645 - £26,275 FTE per annum (pro rata)
(£19,716 - £21,020 actual) Exact salary dependent on experience
Hours of work - Part time - 28 hours per week (0.8 FTE). We consider part-time/job-share and flexible working requests
Annual leave - 30 days + 8 bank holidays per year pro rata
Location - This role is hybrid - split between home working and our Bristol office. You will be required to work a minimum of 50% of your hours from the office each week.
Job purpose
This role will underpin the operation of our fundraising and membership programmes, with a mixture of public facing interactions and focused operational, database work.
Our long-standing membership scheme is an integral part of our fundraising at Action for ME, and we are fortunate to have a generous membership base of over 3,000 loyal supporters. You will be the main point of contact for our members, ensuring they feel valued and connected to our work, as well as supporting efforts to increase our current membership.
You will also be responsible for the smooth running of crucial operational processes for our membership, trading and individual giving income streams, both during fundraising campaigns and day to day. With a commitment to continuous improvement of these systems, you will help us to increase the efficiency and quality of our stewardship, retain our donors and bring in new supporters.
Key duties
Membership
- Be the main point of contact for our members and provide high quality stewardship over the phone, by email and by letter, always ensuring consistent and high-quality communication.
- Be responsible for delivering operational tasks relating to the membership scheme and improving their efficiency. Including, but not limited to, gift importing and processing, data administration, thanking members, processing renewals and sending out renewal reminders.
- Work with the Fundraising Operations Manager and our Senior Supporter Engagement Officer to monitor the performance of the membership programme and support its growth.
- Maintenance and creation of the mailing lists for our membership magazine, InterAction. Assist with the distribution of the magazine across all channels (post, email, audio).
Individual Giving & Trading
- Ensure that gifts are processed, recorded and thanked appropriately in a timely manner; and that database records are kept up to date, in line with fundraising data regulations.
- Assisting with the administration of our Winter and Spring raffles and Lottery programme.
- Work with the Fundraising Operations Manager and the wider team to maximise fundraising potential using data and donor insights/feedback.
- Maintain a high standard of data quality and record keeping on our database, ensuring our fundraising processes and procedures are applied in line with all regulatory and governance requirements including GDPR and those of the Fundraising Regulator.
- Processing all outgoing post for the Fundraising team, including online shop orders, from our Bristol office. Complete other office-based tasks as required. You will be required to work at least 50% of your hours from the office.
- Work alongside the fundraising team to deliver our strategy and workplans, including involvement in projects and fundraising campaigns as required.
Other duties
- To attend and contribute constructively to team meetings and other meetings as required
- To positively promote the work and activities of Action for ME at all times
- To contribute to the team’s overall strategy delivery, annual planning and budgeting.
- To undertake any other reasonable activity in line with the responsibilities of the post as requested by the Fundraising Operations Manager, Director of Fundraising & Development or the Chief Executive.
- Act as an advocate for the Charity and its work.
Person Specification
Experience and knowledge
- Demonstrable experience in building relationships with customers or stewarding supporters and donors.
- Experience using Microsoft Excel for work, including basic excel functions, basic formulas and list tools.
- Experience of using a CRM database, preferably Raiser’s Edge
- Minimum 2 years previous fundraising experience (desirable)
Skills and Behaviours
- A confident multitasker who is comfortable dealing with a variety of enquiries and managing a varied workload.
- Excellent verbal communicator, skilled in engagement, empathy and interpersonal skills.
- Excellent written communication skills including creating reports to measure progress.
- Ability to use own initiative, solve problems, work independently and to work well in a team.
- An understanding of data protection including UKGDPR
- Strong IT skills, including the ability to use Microsoft Office, databases and web-related programmes and software.
- An understanding of ME and the impact on people affected by it (desirable).
Attitudes and values
- Enthusiasm
- Integrity
- Resilient
Key competencies
- Effective communicator
- Results driven
- Attention to detail
Registered Charity
21 - 50
Our mission is to improve the lives of people affected by ME. Better meeting their needs today while taking action to secure change for tomorrow.
The client requests no contact from agencies or media sales.