Community champion jobs in jersey, trinity

This is a rare opportunity to guide a values-driven charity that works across the city to support and stand alongside people seeking sanctuary. We believe Bristol should be a place where everyone feels safe, respected and able to thrive, no matter where they come from. Through our Sanctuary Awards, campaigns, partnerships and networks, we support schools, universities, health centres, arts organisations, faith groups and more to turn welcome into action.

As Director, you will lead our small, dedicated team, keep our strategic goals on track and be the driving force behind the next phase of our work. You’ll need to be someone who can hold both vision and detail, lead with clarity and warmth, and thrive in a collaborative environment.

If you’re a strong communicator with a passion for social justice, experience in leading people and projects, and a belief in the power of communities, we’d love to hear from you.

Deadline is midnight on Wednesday 27th August. Interviews will be held on Thursday 4th or Friday 5th September.

We are proud to be a member of the Experts by Experience Employment Network, which aims to increase representation of people with lived experience in the charitable sector. Please feel free to use information and resources at which may help in preparing your job application.

At Housing Justice, we unite communities to support people experiencing homelessness, helping them build personal connections that pave the way out of homelessness. We believe that connection and belonging are essential. Alongside this, we work to create a fairer housing system where everyone has access to a safe, secure, and stable home. 

The Operations Coordinator (in the Partnerships and Development, Emergency Accommodation team) is a key member of the team supporting the delivery of services to faith and community-led night shelters across England. Working closely with the Programme Lead and delivery team, this role provides essential operational, administrative, and coordination support to ensure smooth service delivery and strong stakeholder engagement. 

This hands-on role is central to the day-to-day functioning of the programme, helping to manage internal communications, schedule and document key meetings, coordinate events, liaise with partners, and maintain project momentum. The Operations Coordinator will also support team organisation and reporting processes, contributing to the capacity-building efforts that underpin our partnerships with shelter networks. 

Although our main office is based in London, this is a hybrid role, suitable for those living throughout England.

An exciting opportunity to ensure our systems work in harmony to support young people to thrive.  Jamie’s Farm is seeking a proactive and detail-oriented Systems Coordinator to cover maternity leave. This role is central to ensuring our systems are integrated, efficient, and used to their full potential. You’ll work across teams to support data-driven decision-making and help us maximise the value of our digital tools.

What is Jamie’s Farm?  Jamie’s Farm is a charity that supports young people by combining therapeutic work, farming, and purposeful activities to help them thrive. Through residential visits to our working farms, we provide a nurturing environment where young people can reflect, build confidence, and develop the resilience they need to overcome personal challenges.  As part of the dynamic HQ team we offer a beautiful and unique supportive working environment, a competitive salary, and the opportunity to be part of a team that is passionate about making a real difference. 

More about the role:  As Systems Coordinator, you’ll manage and continue to develop our Salesforce CRM system, ensuring it supports teams across fundraising, finance, business development and delivery. You’ll champion good data habits, support staff with training, and oversee our KPI dashboards to enable data-driven decision making. You’ll also help assess and implement new IT systems, including exploring the potential of AI to enhance our efficiency and impact.

About you:  You’ll bring experience working with Salesforce or similar CRM systems, and a strong ability to support colleagues in using digital tools confidently. You’re highly organised, detail-oriented, and capable of managing multiple projects and deadlines. You’re also curious about new technologies and keen to explore how AI can be used safely and effectively in a charity setting. Importantly, you’ll also be interested in and aligned with Jamie’s Farm’s mission and values.

Please see the full job description, desired experience and employee benefits by exploring our recruitment pack below.  Don’t meet every single requirement? We’d still love to hear from you – your unique skills and experience could be just what we’re looking for. 

Healthwatch City of London are looking for an enthusiastic and experienced communications and engagement officer to ensure that the patient and service users voice is at the heart of Health and Social Care decision making.  The successful candidate will drive engagement with the local community, creating visibility of our work to residents and partners. You will also be responsible for the management of our volunteer team and the exciting projects they undertake.

This part time role (4 days a week) is within a busy small team representing the residents, workers and students of the City of London. Healthwatch City of London are the independent champion for people who use health and social care services. We’re here to make sure that those running services, put people at the heart of care. Our sole purpose is to understand the needs, experiences and concerns of people who use health and social care services, and to speak out on their behalf. We also work to get services right for the future.

You’ll also be representing our organisation at network meetings across all the various Health and Social Care providers, charity partners and patient groups across North East London.

Role purpose

Working closely with the General Manager and Trustees you will develop and deliver the communications and engagement strategy for the organisation, making sure the patients voice is at the heart of everything we do. You will write monthly newsletters, daily social media posts, organise and manage engagement and information events and produce statutory publications. You will also deliver the volunteer strategy by recruiting and managing a wide-ranging volunteer team and identifying relevant projects which enhance and deliver on Healthwatch City of London objectives. 

SSAFA’s Grants and Statutory Income Team, operating across the UK, are proud to announce this role as part of their strategic plans to develop a steady and growing source of income from statutory organisations.

About the role

This is a new fundraising opportunity to help provide support for serving personnel, veterans and their families ensuring that no-one battles alone.

Supported by the Statutory Grants Manager, this role is fundamental in developing, advancing and championing both new and existing income from local authorities, health providers, and other local commissioning bodies and grant funders. The aim of this role is to increase income generation in this area whilst enhancing SSAFA’s visibility and profile within these organisations on a local level. Achieving this will require the development of strong, strategic relationships, underpinned by excellent bid writing skills to produce effective proposals for support.

SSAFA is entering into an exciting period of strategic development with this income stream and if successful, you will be part of a small team with the potential for career development.

Whilst the post is homebased, to be eligible for this role you are required to live in the South East or South West of England as the role will focus on these regions and will require regular travel within them. There will also be an occasional need to travel across the UK and to work evenings and weekends at key events.

About the team

You will join a small, established and dedicated team who cover the whole of the UK. With regular team meetings and a variety of communication mediums you will be given ongoing support, training and mentoring throughout. We are a remote team and well connected to all colleagues. This supports and drives our determination and success 

About you

We are seeking an exceptional candidate who thrives on challenge and brings a strong understanding of the statutory funding landscape. You will be a determined, highly motivated individual, with a proven track record of securing significant funds from statutory organisations. You will be a natural communicator with proven success with bid writing and presentation skills. You will be a confident networker, able to represent the charity to external stakeholders and will excel at developing strong relationships with statutory organisations, both in person and remotely whilst working from home. An ability to self-motivate with a can-do attitude is a must.

About SSAFA

SSAFA, the Armed Forces charity, has been providing practical, emotional, and financial support to our Forces and their families since 1885. SSAFA, is a trusted source of support for the Armed Forces community in their time of need; last year our trained teams of volunteers and employees helped more than 53,000 people in need, including veterans, serving personnel (regulars and reserves) and their families.

SSAFA understands that behind every uniform is a person. We are here for that person and their family – any time they need us, in any way they need us, for as long as they need us.

Diversity and Inclusion at SSAFA

SSAFA exists to support a diverse range of beneficiaries within the armed forces community, and we believe diversity within our teams is key to ensuring we can deliver our services effectively. We thrive on differences and believe it is critical to our success as a worldwide charity. SSAFA is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.

SSAFA is committed to using the Disclosure & Barring Service to ensure we, as an employer, safeguard those we serve.

No agencies please. Any unsolicited submissions from agencies will be accepted as a direct application from the candidate and no fees will be payable.

Closing date: Midnight Monday 25 August 2025

Interviews: TBC

In September 2024, National Numeracy launched a new ‘Schools & Families’ programme to support Primary School staff, parents and carers in increasing pupils’ confidence with numbers, positive feelings about maths, and awareness of the value of maths outside of the classroom. The programme also works to improve parents’, carers’, and school staff’s own confidence with numbers and with supporting children with their maths.

The programme has been hugely successful and is growing rapidly – we have now secured funding to deliver activity in all four nations of the UK and we are working with almost 300 schools currently.

The Schools & Families Programme Officer will support the Schools & Families Programme Manager in managing fast-paced activity across the UK, particularly delivering online training directly to school staff, recruiting schools, and visiting selected schools to ensure the success of the programme.

We are looking for someone who can support with this dynamic activity, is flexible, able to manage their time, and willing to adapt to the changing needs of the charity. National Numeracy has an office in Falmer near Brighton, in East Sussex, but the expectation for this role is that you will be based at home, travelling occasionally as needed across the UK.

Charity Support Officer 

Location: Remote, with regular meetings in London, applicants must be based in or around London 

Salary: £27,700 - £29,000 per year 

Contract: Full-time with opportunities to work flexibly over 4 days 

Reporting to: CEO 

About AWN 

All Ways Network (AWN) is a UK-registered charity dedicated to empowering non-profits that support diverse Muslim communities across the UK, particularly those with an annual income under £1 million towards becoming fundable. 
 
We provide grassroots organisations with vital services from bid-writing and application reviews to webinars, training, and tailored charity support. This helps them access funding, strengthen governance, build capacity, and adopt best practices in a challenging funding landscape. 
 
Committed to equitable grant-making and a stronger civil society, AWN champions the vision of: “Thriving non-profits empowering Muslim communities to enrich UK society.” 

Role Overview 

We are seeking a proactive and collaborative Charity Support Officer to help deliver AWN’s mission. You will be the first point of contact for grassroots charities, offering practical guidance, signposting, and building trusted relationships that enable organisations to grow in confidence and resilience. The role involves strengthening governance, compliance, and fundraising capacity, as well as supporting organisations to identify challenges and find practical solutions. 
 
The non-profits you will support work across a wide range of areas for example: women, health and wellbeing, youth, homelessness and poverty, family services, sports, faith groups, crime and gangs, prisoners and ex-offenders, refugees and asylum seekers, drug addiction, older people and rehabilitation, and many more. 
 
Bringing a strong awareness of the barriers facing small charities particularly Muslim-led groups, will be key to helping them build long-term sustainability and impact. 

Key Responsibilities 

• Act as the first point of contact for charities and community groups, managing a varied caseload and balancing priorities. 

• Carry out needs assessments to understand organisations strengths, challenges, and funding needs, and develop clear action plans. 

• Provide tailored support, including health checks on governance, compliance, finances, and funding readiness, offering recommendations and signposting to specialist services (e.g., Cranfield Trust, CVS, Charity Excellence etc). 

• Advise on funding opportunities, strategy, and application readiness, with referrals to bid-writing support where needed. 

• Deliver workshops, webinars, events, and one-to-one sessions to build skills, knowledge, and confidence of grassroots organisations. 

• Work collaboratively with organisations and AWN colleagues (including via the triage and referral system) to identify challenges and develop practical, sustainable solutions. 

• Build and maintain strong relationships with charities, funders, and sector partners across the voluntary, public, and charity sectors. 

• Represent AWN at external events, conferences, and meetings, helping to organise and deliver events linked to your work. 

• Keep accurate records on the CRM, gather feedback, write case studies, and contribute to monitoring, evaluation, and service development. 

• Support AWN’s communications by contributing updates for the website and social media. 

What We’re Looking For 

We’re looking for someone who is approachable, empathetic, and motivated to make a difference. You’ll have a natural ability to listen, build trust, and meet people where they are, while offering constructive and practical support. Patience, curiosity, and cultural awareness will help you understand the diverse realities of grassroots charities and the communities they serve. 
 
Alongside these personal qualities, you’ll bring a good understanding of the charity sector and the challenges facing small non-profits across the UK, for UK Muslim-led organisations. You’ll have exceptional knowledge of governance, compliance, and funding pathways, and the confidence to guide organisations towards growth, resilience, and long-term impact. 

Essential Criteria 

• 3+ years’ experience within the UK charity sector (domestic, not solely international). 

• Strong understanding of charity governance, compliance, and the UK funding and grant-making landscape. 

• Insight into the needs and challenges of small and grassroots non-profits, with awareness of the systemic barriers affecting Muslim-led organisations. 

• Experience supporting or advising charities, community groups, or local networks to build capacity and resilience. 

• Ability to work collaboratively with organisations, offering constructive and practical guidance. 

• Excellent communication and interpersonal skills with confidence in public speaking and engaging a wide range of stakeholders. 

• Strong organisational and administrative skills with attention to detail and the ability to manage multiple priorities. 

• Demonstrated ability to work independently, take initiative, and adapt in a fast-paced environment.  

• Comfortable working autonomously and as part of a small team, with minimal supervision. 

• Confident using technology to deliver support and manage work effectively, including CRM systems, Microsoft Teams, and other digital tools. 

• Experience in one or more of the following areas: 
  - Community engagement and outreach 
  - Event or project coordination (online and in-person) 
  - Delivering presentations, workshops, or training sessions 
  - Monitoring, evaluation, and learning activities 

Recruitment Process 

Interviews will take place early October 2025. 

The process will include two stages: one online and one in-person (to be held in the City of London). 

Exact dates will be confirmed before the application deadline. 

Location: You can be based near one of the following office locations - Birmingham, Cardiff, Glasgow, Liverpool, London, or Newcastle. 

We operate a hybrid model of work i.e. a combination of in-person and remote, with flexible days in the office depending on business need and your preferences. We would typically expect in-office attendance an average of one day per week.  

Your office is where you will usually attend in-person events, training sessions etc. though some travel, to other offices and other locations, will occasionally be expected.

Hours: We are looking for the right candidate and while we envisage this being a full-time role (37.5 hours per week) we are very open to flexible working arrangements such as part-time, compressed hours and/or flexitime.

Occasional/frequent evening or weekend work may be required, for which time off in lieu (TOIL) will be given.

Ideal start date: ASAP, as agreed with candidate 
 

Purpose of the Role: As a key leader within our Partnerships and Income Development team, you will be responsible for driving sustainable income growth through high-impact, strategic and philanthropic partnerships with trusts, foundations and corporate partners.  
 

Reporting to the Head of Partnerships and Income Development, you will lead the stewardship and growth of existing strategic partnerships, including managing a select portfolio of funders. You will also take a proactive approach to identifying, cultivating and securing new funding opportunities to align with income targets and the charity’s strategy.  

Working collaboratively with colleagues across the charity, you will craft compelling cases for support – placing young people’s voices and experiences at the heart of every proposal. In addition, you’ll help to build and nurture our supporter community through initiatives such as payroll giving, individual giving and corporate community fundraising.  
 

We’re looking for a dynamic, determined and strategic thinker, who is passionate about building partnerships that make a big difference. You’ll bring energy, creativity, and a big-picture mindset to forge meaningful relationships that create lasting impact.   

Key Responsibility Areas:

• Strategic fundraising leadership
•  Stewardship of strategic partnerships  
• Financial management: planning, tracking and reporting  
• Building our supporter community
• Systems and processes  
• Team development and collaboration  
• Line Management (Matrix structure)  

Please review the attached pdf for the full job description. 

Person Specification (Knowledge, skills and experience required)

Fundraising experience

• Demonstrable experience of working in a fundraising role in a charity or similar non-profit organisation  
• Demonstrable experience of stewarding high value partnerships with trusts and foundations and/or corporates  
• Demonstrable experience of writing funding proposals/bids/grant applications and pitching for funding opportunities  

Fundraising knowledge

• Knowledge of fundraising techniques such as prospecting, cultivating, securing and managing partnerships  
• Understanding of good practice in fundraising, including data protection and donor stewardship  
• Understanding of budget creation and income reporting

IT skills 

• Experience of using Microsoft Office, including Excel functions  
• Experience of using or understanding of using CRM software to effectively support fundraising e.g. Salesforce  

Please review the attached pdf for the full person specification. 

How to Apply

Interested candidates should apply by submitting the following information to our application portal Pinpoint by 23:59pm, Monday 25th August: 

1. A cover letter (500 words maximum) outlining why you would like to work at the Social Mobility Foundation and why you are a strong candidate for the role, including specific examples from your experience and skills. 
2. A short statement answering the following question: “Tell us about a time where you played a key role in securing or growing a funding opportunity or partnership. How did you find the opportunity, and what was your approach to writing the proposal and stewarding the relationship? What impact did it have, and what did you learn?” (500 words maximum)

Please note that generic applications and CV’s will not be considered.

We're looking for a new Director who will steer LEVEL Centre to achieve its artistic, financial and strategic objectives, championing the organisation as a leading contemporary arts centre that delivers meaningful creative opportunities for disabled people.

LEVEL Centre is a charity that celebrates the art that ‘difference’ makes, helping unlock the unique talents of disabled creatives and showing the world how powerful ‘difference’ can be. We’re an Arts Council England National Portfolio Organisation and receive funding from a range of trusts and foundations. Our award-winning accessible building is located rurally on the edge of the beautiful Peak District National Park in Derbyshire.

We work with:

• Learning disabled and disabled people
• Autistic and/or neurodivergent people
• Artists, performers and interesting people
• Our rural Derbyshire Community, the county and surrounding areas
• Cultural and creative organisations
• National and International partners

Why Join Us?

• Be part of a dynamic and inclusive charity making a positive impact in the community through the arts and environmental initiatives
• Champion, collaborating with and making space for disabled creatives
• Contribute to the growth and success of a rurally based arts centre
• LEVEL Centre is a supportive and creative charity

About the role:

Working collaboratively with our fantastic team, board, key stakeholders and LEVEL Centre’s vibrant community, you will provide confident and inspiring leadership to develop and oversee a programme that reflects our vision, mission and values. You'll have a successful track record in fundraising, and work to promote and maintain the interests of LEVEL Centre in its relationships with Arts Council England and other funding bodies. 

The role requires experience at a senior level within the cultural industries, developing diverse and impactful arts engagement projects and programmes that transform lives. You will work to identify and remove barriers to inclusion, be passionate about creating meaningful creative opportunities for disabled and neurodivergent people, and support artists to develop their talent through our commissioning and residency programmes.

A team player working with empathy and compassion, you'll have a commitment to wellbeing, and be able to inspire, motivate and empower our team. LEVEL Centre is a special, a brave and safe space to be yourself - welcoming, creative, inclusive and supportive - and you'll be part of that.

Key Responsibilities:

• Work in close collaboration with the board, staff and key stakeholders in line with the business plan aims and objectives
• Develop the artistic vision of LEVEL Centre – building a programme that delivers our mission, in collaboration with staff, facilitators, external organisations and other collaborators. This includes the LEVEL participation programme, gallery and digital exhibition programme and artist residency programme
• Oversee the effective and responsible financial management of LEVEL Centre
• Oversee HR across the organisation following best practice principles
• Stakeholder management
• Able to achieve strategic objectives within a changing cultural landscape
• Represent and champion LEVEL Centre at local and national events
• Build a network of local and regional contacts across the arts sector
• Promote and maintain the strategic interests of the company
• Fundraising from trusts, foundations and other sources to increase income generation and maximise its assets
• Partnership building
• Develop robust strategies and seek advice and guidance for up to date knowledge on policies and procedures
• Prepare reports for board meetings
• Oversee marketing, branding and vision
• Oversee projects and programmes
• Be an advocate for accessible governance
• Champion disabled creatives
• Co-chair East Midlands Disability Arts Network alongside Attenborough Arts Centre

Salary: £45,000 per annum

Hours: 37.5 hours per week. Occasional evening, weekend and bank holiday working may be required. Flexible working arrangements to be discussed. Core business hours are Monday – Friday 9am – 5pm

Holiday: 25 days plus bank holidays

Pension: LEVEL Centre operates an auto enrolment pension scheme deferred for 3 months from joining the organisation with Nest.

Applications for this role close at  9 a.m. Friday 29 August.

Download our recruitment pack here: https://bit.ly/LEVELDirectorJobPack

Creative Support is looking for a compassionate individual to join our dedicated staff team at our Birmingham services as a Relief Support Worker. As a member of our team, you will support people with learning disabilities in achieving their life goals and integrating into the local community. If you are passionate about making a positive impact and helping individuals achieve an excellent quality of life, we would love to hear from you.

In this role, you will provide respectful personal care, practical, and emotional support to our service users. You will assist them in participating in the local community and develop warm, trusting relationships to help them thrive. Flexibility is key, as you will work shifts over the weekend, including waking nights. Collaborating with colleagues, families, and professionals to ensure a coordinated and consistent service is an essential part of this role.

A minimum of twelve months' experience working with individuals with learning disabilities is required. While a relevant professional qualification is desirable, the most important qualities are warmth and a person-centred approach.

Vacancy Reference Number: 89001

Applications for this role must be submitted via the Creative Support website using the above vacancy reference number.

We are a passionate, inclusive, and anti-racist organization - Stonewall Diversity Champion, Disability Confident Employer who have recently received Investors in People Gold award.

Applications are reviewed as they are received, we do not provide feedback for unsuccessful applications. We can only accept applications from candidates who are located in and eligible to work within the UK.

We’re seeking resourceful and energetic Relief Support Workers to join our team in Clitheroe, where you’ll support individuals with learning disabilities. If you’re a positive and warm-hearted person, you can make a significant impact on the lives of four service users by enabling them to access opportunities and become active participants in their local community.

As a Relief Support Worker, you’ll engage service users in local community activities such as swimming, gym sessions and long walks. You’ll provide daily living assistance with a sense of fun and humor, fostering an inclusive and encouraging environment. We’re looking for energetic and enthusiastic individuals with strong communication skills who are committed team players.

A minimum of twelve months of relevant employed experience is essential for this role.

Vacancy Reference Number: 86549

Applications for this role must be submitted via the Creative Support website using the above vacancy reference number

We are a passionate, inclusive, and anti-racist organization – Stonewall Diversity Champion, Disability Confident Employer who have recently received Investors in People Gold awarded.

Applications are reviewed as they are received, we do not provide feedback for unsuccessful applications. We can only accept applications from candidates who are located in and eligible to work within the UK – This post will not be open to Sponsorship under the UKVI scheme, and we are also unable to accept applicants with Skilled Worker Visas.

Age UK Mid Mersey is looking for a passionate Service Manager to lead and develop our Information, Advice and Living Well Offer – a vital support system that helps older people across St Helens, Halton, Knowsley and Warrington to live independently, confidently, and with dignity.

This is your chance to oversee and shape a flagship service that integrates Information & Advice, casework, digital inclusion, and social connection activities, helping thousands of older people navigate challenges from fuel poverty to social isolation.

What you’ll do:

• Manage and grow our Living Well offer, ensuring quality delivery of advice, signposting, and practical support.
• Lead a dedicated team of staff and volunteers across multiple locations, embedding a holistic, person-centred approach.
• Drive service quality in line with Age UK’s standards and the Advice Quality Standard.
• Build partnerships across statutory and voluntary sectors, shaping services that respond to local needs.
• Champion innovation and continuous improvement, ensuring older people get the right support, at the right time.

What we’re looking for:

• Proven experience in managing advice services or
• Demonstrable experience as a senior advisor with supervisory responsibilities
• Strong leadership skills and ability to support geographically dispersed teams.
• Knowledge of the health, social care, and welfare rights landscape.
• A confident communicator with excellent organisational and problem-solving skills.
• Commitment to equality, dignity, and independence in later life.
• Ability to travel independently across the Mid Mersey region.

Why Age UK Mid Mersey?

• Be part of a well-respected charity with a strong local presence and national backing.
• Work in a role that brings positive change to vulnerable older people every day.
• Benefit from supportive management, development opportunities, and a collaborative team culture.
• Help shape a service that’s responsive, inclusive, and life-changing.

Join us and be the difference. Apply today to help build a stronger, kinder, more connected future for older people in Mid Mersey.

Application Process: 

• Visit our website to complete the Age UK Mid Mersey Employee Application form, via link above.
• Detail how your skills and experience meet the Job Description and Person Specification.
• If you need support to apply in an alternative format, please contact us.

Important Notes:

• We use anonymous shortlisting to support equity, diversity and inclusion.  Your personal details will be excluded prior to shortlisting. 
• Please provide your full work history, including explanations for any gaps.
• If offered the post, we will require two employment references, including your current or most recent employer.
• The post is subject to an Enhanced DBS Certificate.
• Age UK Mid Mersey is committed to safeguarding and follows Safer Recruitment practices to ensure we are safeguarding those we work with.

Closing Date: 23:59 on 28th August 2025

Interview Dates: Interviews will be held 3rd & 4th September 2025

Join our team to develop your communication and organisational skills whilst championing our network of county-based charities across England.

Network Engagement Assistant
Job ref: NEA
Department: Communities and Participation
Location: London office (N1) or home based, with regular travel
Reporting to: Network Engagement Manager
Hours: Full Time. 35 hours per week
Salary: £29,269 for a role based in our National Office in London or £25,134 for a home-based role outside of the London travel to work area

About Us

We are CPRE, the countryside charity. We want a thriving, beautiful countryside for everyone.

We believe in countryside and green spaces that are accessible to all, rich in nature and playing a crucial role in responding to the climate emergency.

About the Role

In this role, you’ll be part of the small network engagement team, working alongside the volunteering and participation team, in the Communities and Participation directorate.

You’ll assist with supporting, championing and enabling effective collaboration with the network of county-based local CPRE charities across England.

This role has a communications focus and involves editing a weekly email newsletter and an intranet. You’ll be the first point of contact for local CPRE staff and volunteers with queries about the work of their local charities. You’ll organise and support online meetings and events and be involved with measuring and reporting the effectiveness of our work.

The Communities and Participation team is mainly home-based, so applications are encouraged from remote workers with the expectation of travel to meetings and events approximately twice a month, for which expenses are covered.

Full training will be given in all aspects of this role, along with ongoing support and opportunities for development.

AI will not be used in the recruitment process for this role.

Closing date: 9am, Wednesday 10 September

Interviews: Monday 22 or Tuesday 23 September

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

We are committed to developing an inclusive and diverse CPRE in which everyone feels supported, valued, and always able to be themselves at work, because we recognise that a diverse and inclusive workforce is important in achieving our vision of a thriving, beautiful countryside for everyone. We therefore welcome applications from people of all backgrounds.  People from ethnic minority backgrounds and disabled people are currently underrepresented across the environment, climate, sustainability, and conservation sectors. If you identify as a person of ethnic minority background and/or disabled, we are particularly interested in receiving your application.

Please note that we only accept applications from candidates with the right to work in the UK for the intended duration of the appointment.  If you are shortlisted for interview, we will conduct a right to work check prior to the interview.

CPRE is an equal opportunities employer.

No agencies please.

Championing supporter care across The Charity, you will lead on guaranteeing a high quality experience for our donors and supporters through their journey with us. Everything the team does is about ensuring CX excellence, from handling first communications and processing income, through to ensuring that an appropriate ‘thank you’ is received.

Responsible for a small team of both Central Operations and Supporter Care experts you’ll ensure that our community are placed at the centre of all we do. Working with Fundraising, Finance and Marketing you’ll ensure the smooth running of our campaigns and income reconciliation, implementing the workflows to get the right data into the CRM, acting as the central point between them and our technical teams (Website, Journeys, Finance and IT).

WHO WE'RE LOOKING FOR:

With boundless energy, passion and enthusiasm, you are the positive and welcoming face of the Charity, inspiring and motivating our supporters and encouraging their ongoing participation. You’ll work tirelessly to ensure that they receive the best possible service and see themselves as an integral part of our community.

You’ll have proven experience of working in a busy Supporter Care or customer-focused role, as well as being a people manager, with a good understanding of the fundraising environment. You’ll need a strong understanding of our systems, processes, fundraising options and services. You’ll also be responsible for inspiring excellent supporter care across the Charity, ensuring that our community is placed at the centre of all we do

KEY ACCOUNTABILITIES:

• With the support of the Head of CX, provide an exemplary core Supporter Care and Central Operations function, meeting agreed SLAs to maximise supporter engagement, stewardship and accurate income processing
• Oversee accurate daily and monthly bank reconciliation, working closely with the Finance and Fundraising teams
• Support initiatives to maximise engagement by calling supporters e.g. to welcome them to The Charity and to talk to them about Gift Aid
• Work with the Head of the CX team to create monthly reports to evidence progress and adherence to the team SLAs
• Manage complaints and assist other teams in responding to complaints, ensuring robust recording in the CRM
• Lead on new supporter care projects and activities
• Regularly review fundraising and complaint policies, updating documentation and processes as needed e.g. vulnerable persons policy
• Provide supporter care ‘consultancy’ for other teams and promote supporter care excellence
• Keep up to date on current fundraising regulations and legislation; share knowledge and best practice with the wider team
• Lead on planning, implementing and documenting team processes, striving to automate and improve wherever possible
• Facilitate and provide training to members of the team as required
• Support regular reviews of Gift Aid and ensure Gift Aid claims and income are maximised, working closely with the Finance team
• Identify volunteer opportunities and manage team volunteers, acting as a Volunteer Champion for the team