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Page 4 of 63
Healthwatch Wandsworth
Wandsworth, Greater London (On-site)
Unpaid role, expenses paid
Voluntary
Job description

Healthwatch Wandsworth - ‘Enter and View’ Community Researcher

Healthwatch Wandsworth is looking for volunteers who are interested in community research and being part of the Enter and View team.

The role of Healthwatch is to work with the local community and users of health and social care services to ensure that these services are responsive to local needs and delivered to a high standard. We plan visits to services and talk directly to clients and users about their experiences. This is fed back to the managers of the service and we follow up on any actions that may be taken in response to our findings.

One of the ways that Healthwatch can contribute is through its' legal powers to `Enter and View` premises such as hospitals, day care centres, or residential homes to observe the quality of care and to speak with patients, service users and carers.

We need volunteers who, through their work, volunteering, or personal experience, understand health and care services. We particularly welcome people who have personal experience of using services and reflect Wandsworth's diverse population.

Healthwatch Wandsworth's authorised representatives on the Enter & View team will be provided with clear guidelines about the premises they are going to visit, the purpose of the visit, and the reporting arrangements. Relevant training and support will also be offered.

As an ‘Enter and View’ Community Researcher you will

· Take part in an induction process.

· Attend training/briefing sessions.

· Visit health and care premises such as hospital wards, GP surgeries or day centres on a pre-arranged basis.

· Talk to the service users and staff that you meet on the premises and document their views.

· Observe and record what you notice.

· Undertake work face to face with members of the public, occasionally it may be over the telephone or an online meeting.

Essential Role Criteria

· Aged 18 or over.

· Knowledge of health and social care services, either through work, volunteering, or personal experience.

· Excellent inter-personal skills, tact and diplomacy.

· The ability to communicate effectively and respectfully with a wide range of people from diverse backgrounds.

· Ability to listen to what people are saying and reflect these in notes and reports in a non-judgmental way.

· Ability to travel to various locations in Wandsworth (expenses will be reimbursed).

· Commitment to equality, diversity and inclusion

Benefits

· Travel expenses reimbursed

· Learn more about how health and social care services are run.

· The opportunity to help Healthwatch Wandsworth make a difference to health and social services in the local area.

· Your voice can represent your community to health and social care providers.

· The opportunity to acquire new skills, refine old ones, and increase your experience and confidence in things such as community interviews, analysing information, and writing reports.

· The opportunity to meet new people and enjoy new experiences.

· You will be able to update your CV and use your experience with Healthwatch to seek work in health and social care or other fields of employment.

Posted on: 03 April 2024
Closing date: 02 July 2024 at 23:59
Tags: Admin,Advice, Information