Community jobs in walton on thames, surrey

Location: Central London, London Bridge (hybrid) with regular travel overseas

Salary: £50,000 per annum

Application Deadline: Sunday, May 25, 2025

Job Summary

Brooke’s work across Africa, Asia and Latin America transforms the lives of animals and people in the communities we serve. Our vision is of a world in which working horses, donkeys and mules are free from suffering and have a life worth living.

As Senior UN Advocacy Manager, you will join Brooke’s Programmes Directorate at an exciting time as we deliver our five-year strategy. You’ll play a key role in leading our advocacy with UN agencies and UN member states, specifically around the contribution of working animals to sustainable development.

You will develop and deliver our UN advocacy strategy, build and cultivate relationships with UN officials and diplomatic missions, monitor consultative statuses with key UN bodies, and represent Brooke in a number of international coalitions and at international events. Working closely with the Head of Policy and Advocacy and advocacy staff in country programmes, you will ensure that our advocacy asks are evidence-based and translate into policy change.

The ideal candidate will have experience in leading advocacy and policy work in an international setting, working with diverse senior stakeholders and securing policy change. You’ll be a strategic thinker with excellent stakeholder management and planning skills, and a confident communicator who can build persuasive narratives suitable for policymakers.

If you are passionate about creating policy for animals, apply now and play a vital role in shaping Brooke’s advocacy for the future.

At Brooke, we celebrate diversity and the creative new ideas it brings. We actively encourage applications from all backgrounds, in particular global majority candidates, candidates from a social mobility background, disabled and neuro-diverse candidates, and candidates under 25 as these groups are currently under-represented at Brooke. 

We are aware that studies have shown that women and global majority candidates are less likely to apply for a role if they feel they do not meet the full criteria of the job description. If you feel you meet the majority of the criteria, we would love to hear from you. 

We offer a variety of flexible working options to best support our staff and to ensure our working practices are as inclusive as possible. 

Job description

We are recruiting one or more Support Workers to work primarily at our Stud Nursery community garden project in Home Park, Richmond Borough as well as the potential of supporting our clients in the Wandsworth Borough.
 

Who we are

At Balance we are committed to empowering those we support to build independent, fulfilled and self-confident lives. We work hard to ensure our charitable values are central to the professional experience of those who work for us, with us and who benefit from our services.
 

About this post
You will be creative and independent thinker, with a desire to demonstrate and develop positive relationships with your colleagues and clients alike. You must have excellent IT skills. You will need the patience and and a commitment to enhancing the experience of those using our services on the basis of individual preferences, strengths and skills.
 

You are someone who:

• shares our values of professionalism, staff recognition, independence, empowerment, partnership and sustainability
• has excellent interpersonal, organisation and IT skills. 
• is willing to actively support and promote the charity's objectives across its core boroughs and contractual partnerships.
• works well both in a team and independently.

Working expectations:

• The working day is 8:30am - 4:30pm Monday to Friday, with the possibility of some out of hours or weekend working. Clients are typically on site from 9:30am - 3:30pm.
• Attendance and commitment to further training. 
• We are open to the possibility of multiple part-time roles within this setting.

Key Responsibilities for this role

• Through partnership, support and develop client’s skills, confidence and interests as part of a multi-disciplinary service offer. 
• To support your colleagues, team leaders, service managers, volunteers and other key professionals to put those using our services at the centre of your daily work. 
• To support the planning and delivery of garden-based activities and therapeutic interventions for adults with complex needs. 
• To maintain and update client and related operational records with an accurate and professional commitment. 
• To ensure compliance with and the delivery of the charity policies and procedures particularly those related to safeguarding, inclusion and disability discrimination. 

Please note we will be holding interviews as we get applicants in and may close the post early.

We are unable to support applicants who do not already have the right to work in the UK.

You must submit a cover letter explaining why you feel you are a suitable fit for this role and what your expectation of commitment to hours would be.

Supporter Care Officer

6 months fixed term contract

Full time or 4 days per week

£28,000 pro rata

Hybrid working, 2 days a week in Chelsea/ Harefield

The Talent Set is delighted to partner with Royal Brompton & Harefield Hospitals Charity to recruit a Supporter Care Officer on a 6-month fixed-term contract. This exciting and varied new role offers a fantastic opportunity for someone with a passion for supporter engagement and strong administrative skills to make a meaningful impact. As a key member of the Community and Events Team, you will play a vital role in delivering excellent service to donors and supporters, ensuring the smooth processing of data to support the charity’s events and fundraising activities. Working within a small, friendly team of three, your day-to-day responsibilities will include managing the fundraising inbox, handling phone enquiries, entering data into Raiser’s Edge, and supporting a wide range of fundraising administration tasks.

Key Responsibilities:

• Respond promptly and professionally to supporter enquiries via email, phone, and post, ensuring a positive and engaging donor experience.
• Accurately manage and process donation data across various income streams, including online platforms (e.g. JustGiving, Enthuse), and ensure correct income coding in collaboration with data and finance teams.
• Provide exceptional supporter care by acknowledging donations promptly, responding to enquiries via inbox and phone, and maintaining a high standard of supporter engagement and communication.
• Maintain and update the charity’s CRM system (Raiser’s Edge), ensuring accurate data entry and supporter records for donations, fundraising pages, and event participants.
• Deliver administrative support for fundraising and challenge events, including sending out materials, managing stock of supporter resources, and supporting event logistics as required.
• Assist with stewardship activities and community fundraising support, including preparing and mailing fundraising packs, setting up new fundraisers, and helping coordinate communications.

Person Specification:

• Previous experience in a supporter care, customer service, or administrative role, ideally within a charity or not-for-profit environment.
• Proficient in Microsoft Office (especially Outlook, Word, and Excel), with the ability to manage multiple tasks efficiently.
• Confident using a CRM database, preferably Raiser’s Edge, with strong attention to detail and accuracy in data entry.

The deadline for applications is Wednesday 14th May 2025 at 4pm.

To be considered for this position please apply with your CV as soon as possible, regrettably please note we may not be able to reply to each and every application.

We are committed to diverse and inclusive recruitment practises that ensure equal opportunity for everyone, regardless of race, sexual orientation, mental or physical disability, age or gender. We encourage applications from all backgrounds and will happily make reasonable adjustments to always ensure a fair process.

We are looking for a passionate and empathetic individual who has the skills, knowledge and experience in coordinating casework and undertaking reporting of data to stakeholders. The IPO will undertake and be responsible for a range of administrative functions to advance and simply casework flow under the Sub-Regional Immigration Advice Service (SIAS) project. The IPO must have the ability to communicate effectively with referring agencies and stakeholders on a regular basis. The IPO will organise and present data to funders and others on behalf of NKLC. The IPO would have a good general understanding of Legal Aid casework, and the regulatory obligations set by the SRA and IAA.

The IPO will work closely with the Immigration Supervising Solicitor (ISS), Director and general admin team to progress and maintain the SIAS project. The IPO will manage referrals, liaise with the immigration team, and undertake a variety of administrative functions to maintain and resolve associated issues within the immigration department. Where appropriate, the IPO will arrange appointments, attend triage sessions off-site and liaise with referring agencies to ensure that caseworkers can advance casework as efficiently as possible.

Whilst the post is open to all, we are particularly keen to attract candidates who are from backgrounds currently underrepresented by the law and who have experienced some of the issues many of our client’s face.

We are looking for a driven, ambitious and motivated fundraiser to join Rambert School.

They will work closely with the Head of Development and will generate the School’s philanthropic revenue from both existing and new sources, with a focus on Trusts and Foundations, primarily for student scholarships and bursaries, capital projects, and academic and creative initiatives.

First interviews will be held online and second interviews in-person at the School from mid-late June, with the successful applicant to be appointed ASAP (based on availability).

If we can help to make any stage of the application and recruitment process more accessible to you, please complete our online Access Rider.

Close date: 9th June, 9am.

About Us:

Girl Guiding and Girl Scouting is the world’s only movement for every girl and any girl because we believe that each of them deserves to be the best they can be. Girl Guides and Girl Scouts learn by doing, make friends and have fun. In brave, local spaces, girls develop the skills and attitudes to change themselves, their communities and our world. The World Association of Girl Guides and Girl Scouts supports 153 national Girl Guide and Girl Scout organisations around the world to be united, thriving and growing.

Job Purpose:

The full-time Fundraising Manager, Major Gifts will play a critical role in advancing the mission of WAGGGS by managing and cultivating relationships with existing and prospective major donors. This position focuses on relationship cultivation and stewardship with the aim of increasing donor engagement and funds raised. The ideal candidate will be a donor-focused, enthusiastic, and results-driven professional with a passion for empowering girls and young women globally.

About You:

You will have experience managing and cultivating relationships with existing and prospective major donors. You will be focused on increasing donor engagement and funds raised. You will be a donor-focused, enthusiastic, and results-driven professional with a passion for empowering girls and young women globally.

Key Responsibilities:

1. New Donor Cultivation

2. Existing Donor Relationship Management

3. Stewardship and Reporting

4. Collaboration and Communication

5. Data Management

Applicants must have right to live and work in the UK and a minimum of 2 years experience working with High Net Worth Individuals.

Please note that applications without CV and Cover letter will not be considered for this role. A 2 page cover letter explaining your experience working with High Net Worth Individuals is mandatory.

Please refer to the attached Job Description for a detailed information about the role.

The Debt Advice Team at Toynbee Hall provides crucial support to individuals and families struggling with financial burdens. Funded by the Money and Pensions Service (MaPS), this team delivers expert guidance and practical solutions to help clients manage and reduce their debt. The team's advisors are trained to navigate complex financial situations, offering tailored advice that empowers clients to regain control of their finances. Their work is vital in fostering financial resilience within the community, ensuring that individuals have the tools they need to achieve long-term financial stability.

Scope of role

The Debt Technical Supervisor is responsible for supporting Debt Advisers to ensure the delivery of accurate, effective, and tailored advice to over-indebted clients. This role involves conducting debt-advice interview observations, reviewing case files, and identifying training needs for advisers. The Debt Technical Supervisor provides real-time support and constructive feedback, helping advisers navigate complex cases and ensuring they have access to the necessary resources and information. Additionally, the role includes auditing delivery partner organisations to prepare them for external reviews and supporting them in meeting compliance and quality standards. The supervisor will collaborate with the Quality Assurance Manager to promote best practices, address risks, and contribute to the continuous professional development of advisers.

Key Responsibilities

Support Debt Advisers in their roles and ensure that the advice provided to over- indebted Clients is accurate, effective and tailored to individuals’ circumstances.

• Conducting debt-advice interview observations.
• Undertaking debt advice file reviews.
• Identifying advisers’ soft skill and technical training needs.
• Providing constructive feedback, and pastoral support, to advisers and their line managers.
• Providing real-time support to advisers, which will include but is not limited to providing guidance in complex matters and provide advisers with sources of information.

Support, and regularly audit delivery partner organisations, ensuring that they are prepared for external reviews of their service in line with the Grant Agreement.

• Ensure partner organisation are kept up to date with the requirements for external assessments.
• Supporting partner organisations with the preparation and review of files and documentation ahead of an external assessment.
• Support partner organisations with the implementation of any remedial actions following an external review and support advisors to identify suitable training to improve areas highlighted.

Ensure project compliance and quality requirements are achieved

• Working closely with the Quality Assurance Mangers to ensure Advisors based at delivery partners have a good awareness and understanding of the quality and service delivery requirements and have active involvement in the delivery of partnership events related to both quality improvement and CPD.
• Working collaboratively to share good practice in performance and quality improvement and to progress key priority areas of work.
• Escalating risks promptly and appropriately and contributing to wider monitoring and reporting requirements.

Contribute to Team

• Work to an agreed work-plan meeting targets and milestones
• Prioritise and manage your own workload.
• Be an active member of the team, identifying opportunities for your development. Work in collaboration with our funder, and with colleagues from across their other funded organisations, contributing to key projects and meetings.
• Compliance with Toynbee Hall policies and procedures, including health and safety. Demonstrate financial efficiency and value for money throughout work.
• Ensure that all services comply with equal opportunities and other relevant policies and quality standards and good practice.

Other

• Travel across London as required, and occasionally the UK
• Undertake additional tasks as defined by the Quality Managers, Managing Director and Toynbee Hall’s Senior Leadership Team.

Please download the full Job Description for more details.

Our Benefits Package

We believe in supporting our employees with a well-rounded benefits package designed to enhance work-life balance, financial security, and overall well-being.

Annual Leave

• 25 days of annual leave, plus 3 additional days for our Christmas shutdown (on top of bank holidays).
• After 2 years: +3 extra days of leave.
• After 3 years: +1 additional day.
• After 5 years: A total of 30 days annual leave, plus the 3-day Christmas shutdown.

Pension

• Standard Life Pension Scheme – Employer contribution: 4%, Employee contribution: 5%

Additional Perks & Support

• Enhanced Sick Pay for peace of mind during illness
• Enhanced Maternity & Paternity Leave to support growing families
• Employee Eyecare Vouchers to support your vision health
• Employee Assistance Programme for free, confidential advice and support
• Mental Health First Aid to ensure workplace well-being
• Tenancy Deposit Scheme to help secure your home
• Interest-Free Season Ticket Loan for cost-effective commuting
• Cycle to Work Scheme to promote a healthier, greener way to travel
• Charity Mentoring Network to support professional development and networking

We’re committed to creating a supportive and rewarding work environment, because when our team thrives, we all succeed!

About Toynbee Hall

Based in the East End of London since 1884, Toynbee Hall is a charity working alongside people facing poverty, injustice, and inequality to build a fairer East London. We provide vital advice and support, working in partnership to tackle unfairness and ensure everyone has an equal chance to thrive.

We have recently launched a new strategic plan which reinforces that our purpose is to build a fairer future with an end to poverty, injustice and inequality.

We work towards this by:

• Addressing poverty and injustice through advice and support and influencing systemic change.
• Shifting power to people and communities affected by injustice and inequality.
• Collaborating to end poverty and build fairer systems and institutions. What we want to see in the world starts with our community and our organisation.

This means:

• Working together to build a thriving local community where people have the resources they need, feel their voices are heard and are optimistic about the future.
• Being a good employer, where people are treated fairly, feel engaged and empowered, and work together to achieve our shared vision.
• Acknowledging the role Toynbee Hall has historically played in civic society while recognising that our role now is to shift power, to be an effective partner, and to amplify voices that are less likely to be heard.

What we learn from our work in east London we use to inform and influence wider policy – working to influence change in structures, systems and policies.

The Epilepsy Research Institute is seeking a dynamic and strategic Head of Fundraising to lead our income generation efforts and help drive our mission forward. This is a unique opportunity to play a pivotal role in securing sustainable funding to support world-leading epilepsy research.

With a proven track record in fundraising, you will develop and implement a comprehensive strategy across multiple revenue streams, including corporate partnerships, trusts and foundations and major donors. With a minimum of three years’ experience in a senior fundraising role and demonstrable success in securing significant funding, your ability to cultivate and manage donor relationships, craft compelling funding proposals, and oversee high-impact fundraising campaigns will be key to our success.

Our mission is to radically advance research into the causes, prevention and treatment of epilepsy and associated conditions.  If this is something that interests you, and you have the skill set we are looking for, we look forward to hearing from you.

Application is by way of a CV and covering letter which highlights why you are interested in the role and how your experience fits the needs of the Institute as set out in the job description.

Closing date: Wednesday 28 May 2025

Interview dates: Wednesday 11 June and Wednesday 18 June 2025

The Salvation Army – Assistant Head of Individual Giving - Supporter Acquisition and Innovation Unit

Location: Hybrid working, 2 days in office, London SE5.

Salary: £59,744 per annum.

Contract: Permanent, full-time hours. 

The Salvation Army, the UK’s leading social welfare charity, is seeking a direct marketing expert to lead its newly formed Supporter Acquisition and Innovation Unit and provide strategic leadership, direction, and management of the annual acquisition programme.

The Salvation Army is one of the largest, most diverse providers of social and community services after the Government. With more than 600 local centres and nearly 100 residential centres, they make a powerful difference to people across the UK who might otherwise be excluded.

The Assistant Head of Individual Giving is a key, senior role in the Individual Giving Section, overseeing the development and delivery of multi-channel direct marketing activities that inspire and motivate many thousands of new contactable supporters to join the charity’s donor base each year. The post also leads the development and implementation of new acquisition products from concept to launch and meeting an initial annual fundraising target of approximately £500,000. The role leads a unit of three people including one direct line report.

The successful candidate will have extensive expertise in all aspects of direct marketing, specifically acquisition, including detailed knowledge and experience of how best to maximise both offline and online channels, as well as successfully  implementing new and innovative products or offers. Experience in successful strategic planning, management and implementation of strategy will be critical as well as strong communication and interpersonal skills.

Candidates must be highly organised project managers with excellent leadership and people management skills and the ability to think analytically and critically. They will also possess skills in creative development and, finally, have the ability and willingness to work within, and be empathic with, the Christian ethos and values of The Salvation Army Mission.

Please download our Candidate Pack for further information [PDF], which includes details on how to apply.

Closing date: Tuesday 27th May, 9.00am

About: All Ways Network (AWN) is a second-tier support organisation dedicated to empowering charities/not-for-profits (NFPs) that work with Muslim communities across the UK to become more fundable. We aim to enhance their capacity, sustainability, and impact through tailored support, resources, and strategic partnerships. 

Position Overview: The Funder & Engagement Officer will play a pivotal role in bridging the gap between funders and the charities we support. This position is responsible for enhancing funding awareness, establishing and nurturing strategic partnerships, and providing comprehensive support to our network of organisations. As this is a new position at AWN, we encourage applications from individuals who are confident in navigating new ground and keen to help define the role’s impact.

Key Responsibilities: 

Fundraising Support: 

• Provide personalised consultations to charities/NFPs we work with to develop and refine their grants and trusts strategies. 

• Assist charities in identifying funding opportunities and preparing compelling grant applications. 

• Organise and conduct workshops and training sessions on fundraising best practices, funder engagement, monitoring and evaluation, and grant writing. 

Relationship Building: 

• Establish and maintain strong relationships with a diverse range of grant funders 

• Facilitate strategic partnerships between member charities, infrastructure groups, and funders. 

• Represent AWN at relevant networking events, conferences, and meetings to promote the interests of our member organisations.

Resource Development: 

• Create and disseminate practical resources, toolkits, and guides to support charities. 

• Develop materials that highlight successful case studies and best practices within the sector. 

Monitoring and Evaluation: 

• Implement a robust monitoring and evaluation framework to assess the effectiveness of fundraising efforts and support provided. 

• Collect and analyse data to track progress and make informed recommendations for improvement. 

Communication and Reporting: 

• Prepare regular reports on activities, outcomes, and impacts for internal and external stakeholders. 

• Maintain clear and consistent communication with a network of service users/charities to ensure their needs are met and feedback is integrated. 

Any other duties reasonably expected within the scope of the role

Qualifications and Experience: 

• At least 3-5 years of experience in fundraising, grant management or not-for-profit management. 

• Proven track record or strong knowledge of successful grant writing and fundraising initiatives. 

• Strong understanding of the funding landscape and the unique challenges faced by charities serving Muslim communities. 

• Excellent interpersonal and communication skills, with the ability to build and maintain relationships with diverse stakeholders. 

• Demonstrated ability to develop and deliver effective training and capacity-building programs. 

• Proficiency in using digital tools for remote work and virtual collaboration. 

• Commitment to AWN’s mission and values, with a proactive and results-oriented approach. 

• Excellent written skills. 

• Comfortable in public speaking. 

• Proactive in creating and developing this role. Can confidently work independently. 

• Ideally the person should live in or the surrounding areas of London. We currently don't have an office space but we are forming a London team.

Benefits: Pension + 30 days holidays (including bank holidays and x2 days for Eid)

How to Apply: Interested candidates should submit a CV and a cover letter outlining their qualifications and experience by Monday 9th June 2025 at 5pm.

Interviews to be held in-person on w/c Monday 16th June 2025, based in a London Office. Successful candidates will be notified. 

If you have any queries about the role, salary, remote work etc, please contact us.

Job Purpose

This role sits within our crisis alternative service, Safe Space, which is a core and out of hours service providing a safe and welcoming space for people who are feeling distressed and experiencing crisis. Our aim of the service is to keep individuals well in the community and prevent readmission into hospital. The service operates 365 days a year from 14:00-22:00pm across all of our boroughs.

Staff within the service will provide person-centred, practical and emotional support, face to face or via telephone or virtual on a one-to-one basis to individuals experiencing mental health crisis or preventing crisis.

The objectives of the service include:

• To improve the mental wellbeing of people experiencing mental health and social crisis in HFEH.
• To proactively work with keeping people well in the community to reduce re-admitters into hospitals by working with WL NHS teams (e.g. discharge, LPS, CATT, MINT and SPA)
• To provide a true alternative to A&E via a non-clinical drop-in service to support clients
• To provide support to clients accessing the service- for instance: signposting, de-escalation and crisis recovery planning.
• To contribute to an improvement in individual mental wellbeing.
• To remain a source of independent support for all clients.
• To treat service users with respect, dignity and personalised support
• To raise awareness of mental health services available with the goal to improve long term mental health and reduce social isolation
• To increase self-management skills of those accessing the service
• To reduce the use of police, ambulance and statutory mental health services whilst experiencing crisis via a drop-in service.
• To reduce the use of statutory crisis services by people experiencing mental ill health without positive outcomes for the individual.

The Role

The role of the support workers will be to support the rest of the team in delivering interventions on a one-to-one. The role will also involve triaging and assessing all clients accessing the service, signposting and delivering collaborative self-management plans with clients to improve mental wellbeing.

Key Responsibilities

• Providing a person centred and recovery orientated approach in all aspects of the roles and responsibilities.
• Promoting people’ rights and responsibilities
• Considering each person as an individual
• Working collaboratively with clients to understand their needs and developing flexible and realistic crisis support packages/person centred plans
• Understanding of safety planning
• Experience with de-escalation, recognising and mitigating risks.
• Experience of working with challenging behaviour
• Listening to clients and encouraging positive steps towards self-management of crisis and recovery
• Good time keeping skills – Essential
• To attend all mandatory training including safeguarding and GDPR
• To work autonomously in a fast-paced environment and under pressure
• Providing advice, information, practical and emotional support to clients
• Proactively recognising the indicators of deteriorating mental health and facilitate appropriate action, whilst liaising with relevant agencies e.g. CATT, Emergency Duty Teams, CMHTS, etc
• Engaging with clients to show empathy, inspire hope and promote recovery
• Establishing supportive, empowering and respectful relationships with clients and carers/ family
• Maintaining accurate records, detailing interventions
• Ensuring that outcomes, outputs and impact are recorded
• Providing administrative support to the team
• Attend reflective practice, clinical supervision, peer supervision and line management supervision
• Create and maintain good working relationships with partner agencies
• Follow workplans and actively participate in training and development
• Provide and manage resources for clients and staff

Person Specification

• Minimum of 1 year working in mental health services and with clients experiencing mental health distress and crisis
• Experience of managing challenging behaviour and dealing with clients with complex needs
• Experience of managing safeguarding risks and understanding legal requirements for safeguarding adults and children
• Evidence of continual professional development
• Understanding of the Recovery Model in mental health
• Understanding of the principles of trauma informed care
• Understanding of suicide prevention and safety planning
• Understanding of the relationship between mental health and social issues and how these issues may impact on physical, mental and emotional wellbeing
• Understanding of relevant legislation and policies
• Experience of working with vulnerable individuals
• Creative and flexible approach to working with individuals
• Ability to deal with stressful and difficult situations in a calm manner and de-escalate challenging situations
• Awareness of issues in mental health service provision
• A good understanding of mental health conditions
• Experience of working with vulnerable individuals
• Creative and flexible approach to working with individuals
• Ability to deal with stressful and difficult situations in a calm manner and de-escalate challenging situations
• Ability to prioritise and manage workload
• Ability to involve clients and carers in all aspects of work
• Empathy and non-judgemental approach
• Good communication skills
• Capacity to work within an agreed shift pattern
• Experience of delivering information and advice (housing, benefits, debt etc)
• Experience of non-clinical, therapeutic interventions like psychoeducation
• Good IT skills including Word, Outlook, Excel and PowerPoint, with proven ability to input and extract information and produce reports
• Car driver with sole ownership of a vehicle and willingness to travel to locations would be desirable.
• Ability to work out of hours and on weekends

Crisis is the national charity for people experiencing homelessness. In 2024 we embarked on our new 10-year strategy for ending homelessness. We know it is not inevitable. We know together we can end it.

Our shops generate valuable income to support our services, create opportunities for homeless people to learn new skills and contribute to Crisis’ work in the community. They have a unique contemporary visual identity and are dynamic and creative places to work.

Location: 330 Mare Street, London, E8 1HA

Hours: 40, five days over a seven-day rota

About the role

We are recruiting for an Assistant Shop Manager to join a busy and creative team in Hackney. You will join an exciting team and collaborate to build a group of volunteers from all walks of life, raising money to fund Crisis’ work ending homelessness. We are bold with a culture of continuous review and improvement, where we try new things, take risks, and sometimes fail. There will be numerous opportunities to improve our team’s effectiveness. Your voice will count!

We also work closely with local artists and universities. We’d love you to bring your own ideas, along with your experience of fashion, retail and current trends, to this role. You will have opportunities to build your own skills and career progression through training and development – many of our shop managers were promoted internally. Ensuring our recruitment practices are as equitable as possible is our number one priority so we are looking for someone who advocates for others and challenges injustice.

You will be primarily based in the Hackney shop, but you may be required to travel to other shops within London 1 & 2 on a short-term basis.

About you

To be successful in this role you will have retail experience at a supervisory level alongside a genuine interest in charity retail. You will be keen to build your people management skills including working with Crisis members. We are particularly interested in meeting candidates with an interest or background in visual merchandising, although this is not essential. You will be committed to Crisis’s values and mission to end homelessness.

You may have experience in: assistant shop manager, assistant store manager, shop supervisor, store supervisor, charity shop manager, retail manager, charity retail

Please see the full Job Pack linked below, for a full list of requirements for this role. We realise that long lists of criteria can be daunting, and you may not want to apply for a role unless you feel 100% qualified. However, if you feel you have relevant examples to answer the screening questions, we encourage you to apply.

We believe diversity is a strength, and our aim is to make sure that Crisis truly reflects the communities we serve. We are actively working towards our organisation being a place where everyone can thrive and make their best contribution to our mission of ending homelessness for good. We know that the more perspectives, voices, and experiences we can bring to this work, the better. We particularly welcome applications from people who have lived experience of homelessness, and people from all marginalised groups, communities, and backgrounds.

Working at Crisis

Our values, Bold, Impactful, Collaborative and Equitable, are at the heart of everything we do as we continue in our mission to end homelessness.

Our staff, members and volunteers are vital to getting the right government policies in place, providing breakthrough services, and building a supportive community. We’ll lead by example to nurture a positive and ambitious workplace guided by ending homelessness.

As a member of the team, you will have access to a wide range of employee benefits including:

• A competitive salary. Please note, our salaries are fixed to counter inequity and we do not negotiate at offer stage.
• Interest free loans for travel season ticket, cycle to work, and deposit to secure a tenancy.
• Pension scheme with an employer contribution of 8.5%
• 28 days’ annual leave (pro rata) which increases with service to 31 days and the option to purchase up to 10 additional days leave.
• Enhanced maternity, paternity, shared parental, and adoption pay.
• Flexible working around the core hours 10am-4pm
• Wellbeing Leave to be used flexibly And more! (Full list of benefits available on website)

Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience, and career.

When you join us, you will have the opportunity to join our staff diversity networks, which aim to champion issues across the organisation, enable staff to be their authentic and best selves and contribute to making Crisis a truly diverse organisation.

How do I apply?

Please click on the 'Apply for Job' button below. Our shortlisting process is anonymised as part of our commitment to equality, diversity, and inclusion. We do not ask for CVs, instead we ask you complete the work history section and answer the screening questions for us to be able to assess you fairly and objectively. At least two members of staff score all applications.

Closing date: Thursday 15 May 2025 at 23:59.

Can I use Artificial Intelligence (AI) technology for my application?

We strongly discourage applicants from using AI technology at any stage of the recruitment process. This is so we can run a fair, transparent process which gives all applicants an equitable chance of success. We want to hear about your own experience and perspectives in your application and if shortlisted, during the interview too.

Accessibility

We want our recruitment process to be as accessible as possible. If you need us to make an adjustment or provide additional support as you apply for a role, please email our Talent Acquisition team to discuss how we can help.

Registered Charity Numbers: E&W1082947, SC040094

At ISHA, we are looking for a dedicated and enthusiastic individual to join our team as a Benefits & Financial Inclusions Officer in the Income Team. This is an exciting opportunity for an experienced individual to be part of a thriving organisation, where you'll be at the heart of delivering outstanding service and making a real difference in the lives of our residents.

Job Title: Benefits & Financial Inclusions Officer
Hours: 28 hours a week
Location: ISHA, 102 Blackstock Road, Finsbury Park, N4 2DR
Salary: £29,985 pro rata (£37,481 full time equivalent) and is for 28 hours per week
Contract: Permanent

This role is based at our Head Office but there is some flexibility to work in a hybrid way if preferred.

Please note: We can only accept applications from candidates with eligibility to currently work in the UK.

Within the role of Benefits & Financial Inclusion Officer you will be expected to:

• Achieve income maximisation including the completion of welfare benefits applications.
• Provide support and advice on money management signposting to specialist agencies when necessary.
• Complete income and expenditure forms to support tenants to set up affordable repayment plans for outstanding debts.
• Complete welfare benefits mandatory reconsiderations and appeals.
• Advice concerning Universal Credit.
• Casework support with ongoing queries.
• Work collaboratively with both internal and external departments and partner agencies.

We are looking for someone who has a passion for delivering excellent support to residents, always striving to go above and beyond for our residents and can demonstrate strong problem-solving skills and thrives in a team-oriented, collaborative setting.

You

You will need to have a passion for our belief that everyone is entitled to a quality, affordable safe home. You will need to be highly committed and motivated to contribute to our mission to be viewed as a brilliant housing association by our residents, stakeholders and staff.

You will work closely with our housing teams to ensure our services are delivered to the highest standards and help our residents to sustain their tenancy.

This role will play a key role in enhancing our customer journey, offering creative solutions and driving continuous improvement.

If you're a proactive, detail-oriented individual with a commitment to providing outstanding service, we’d love to hear from you! Grow your skills, take on new challenges, and be part of a supportive team at ISHA.

About ISHA

We are a small but ambitious housing association at a critical juncture. Our ambition is for the communities we are anchored in and exist to serve, and we have done and achieved much over the past few years. But in these challenging times we know we’ll achieve nothing unless we are equally ambitious for own our people.

Our values are at the heart of who we are and everything we do, inspiring our thinking and guiding our actions. We strive to build a more diverse organisation, where everyone feels empowered to bring, and be, their best self to work.

We can’t be a brilliant landlord if we don’t partner with brilliant colleagues. Could you be one of them and be trusted to make the difference?

Staff Benefits

We’ll offer you a generous pension scheme (up to 10% employer matched contributions and a death in service benefit), 29 days annual leave (increasing after five years’ service), eye care vouchers, a cycle to work scheme and other great benefits (see attached). We have an evolving wellbeing offer, that is being developed following employee feedback, and we will invest in your professional development with on-going training and career development opportunities.

If this sounds exciting, we want you on our team. Please do apply.

Deadline: 9:00am Monday 26 May 2025
Interview: Wednesday 11 June 2025 in person at 102 Blackstock Road

Interested?

Please click the apply button. You will then be redirected to our website where you can find out more information and complete your application.

Once you have landed on our website, you will need to do the following in order to apply for this role:

Application Process

Please apply with your CV and a covering letter telling us: -

(a) After reading the job description and person spec, why you feel you are a great fit, and how your experience matches the skills and requirements of the role?
(b) About one challenge (ideally work related) that you have had, how you managed it, and what did you learn?
(c) What you enjoy most about working in income related environment or where you have delivered excellent customer service.
(d) When completing multiple tasks with competing deadlines, how do you prioritise?
(e) Anything else you want us to know about you.

Please note: We can only be able to accept applications from candidates with eligibility to currently work in the UK.

Applications sent without a covering letter will not be accepted.

Asking for adjustments

ISHA is committed to making our recruitment practices barrier-free and as accessible as possible for everyone. This includes making adjustments or changes for disabled people, neurodiverse people or people with long-term health conditions. If you would like us to do anything differently during the application, interview, or assessment process, including providing information in an alternative format, please contact us.

Inclusion and Diversity

We want ISHA to be a great place to work and to ensure that our communities are represented across our workforce. A vital part of this is ensuring we are a truly inclusive organisation that encourages diversity in all respects, including diversity of thinking. We particularly welcome applications from Black, Asian and those of Other Ethnicities, LGBTQ+, disabled and neurodiverse communities to make a real difference to our residents so that passionate commitment to customers, respect for everyone, pride in Team ISHA and trusted to make the difference remains at the heart of everything we do.

No agencies please.

The eoa exists to grow and strengthen employee ownership as a force for powering fairer livelihoods, stronger businesses, and a more resilient economy. With 800+ member businesses and a community of thousands of employee owners, we are the national voice for employee ownership in the UK.

Our refreshed strategy is focused on accelerating impact through people powered growth. We’re here to make employee ownership a mainstream business model choice—by expanding the sector, setting the standard for excellence, and building a connected, values-led ecosystem. We do this through sharp insight, high-impact advocacy, and a thriving member experience.

For founders and business owners exploring employee ownership, or for leaders and managers building Great EO businesses, the eoa offers tools, knowledge, experience and connection. We facilitate powerful peer learning, codify what works, and champion the stories that inspire others to choose EO.

Together with our members, we’re creating the conditions for employee ownership to thrive—seizing the political, cultural, and digital opportunities ahead. and this is where you come in.

As Director of Partnerships and Growth, you’ll be the driving force behind the eoa’s external influence and reach. you’ll lead our advocacy and external affairs strategy, build meaningful partnerships, and deliver powerful events programmes that accelerate adoption of Great EO. You’ll also shape the narrative—ensuring our insights, policy recommendations and thought leadership land with impact.

This is a high-profile, senior leadership role at a pivotal time for the EO community. It calls for someone with a track record in advocacy or external affairs, strong commercial acumen, and the ability to lead high-performing teams. It also needs a big-picture thinker - someone who can champion EO, influence change, and help us build a more inclusive, resilient economy.

If you’re excited about the opportunity to grow an economy that puts people at the heart of business, we’d love to hear from you.

Role Details

At the heart of this Director of Parnterships & Growth role is the opportunity to shape the external environment for employee ownership, champion the voice of our members, and lead high-impact strategies that grow both our reach and the sector itself.

You’ll lead on policy, advocacy, external affairs and events—crafting compelling narratives, building powerful partnerships, and delivering programmes that drive commercial sustainability and sector-wide change.

From shaping relationships with key stakeholders and securing strategic sponsorships, to overseeing the delivery of thought leadership, content, and events, you’ll ensure that the eoa is not just part of the national conversation—but leading it.

Your ability to influence, convene, and inspire will be critical to removing barriers to employee ownership and unlocking the potential of our £1.7m organisation to deliver even greater impact.

Join us on this exciting journey where your leadership will shape policy, grow influence, and contribute to our mission of unlocking the potential of people, businesses, and the economy through employee ownership.

This role is remote, however regular travel to our HQ in Brough and across the UK is expected.

Key Responsibilities

• Lead external affairs, collaborating with stakeholders to shape policy, advocacy and best practice that removes barriers and expands EO.
• Establish relationships and secure commercial partnerships and sponsorships, generating revenue to support advocacy, events, and sector growth initiatives.
• Engage key stakeholders to co-produce content that positively influence EO practice and policy and amplify the eoa’s voice in public affairs.
• Oversee delivery of an effective content strategy that delivers our commercial objectives and positions the eoa as the leading EO authority.
• Oversee events programmes, ensuring they drive knowledge-sharing, sector development, and commercial sustainability.
• Represent the eoa at industry forums, policy roundtables, and public affairs events, championing the employee ownership model.
• Collaborate with the Director of Membership & Operations to align advocacy efforts with member needs and engagement.
• Lead and develop high-performing teams, fostering innovation and delivering measurable impact across advocacy, policy, event activities.

Success in this role

Success in this role means having a positive impact on the growth rate, influence and adoption of great EO across the employee ownership sector. Strengthening and expanding stakeholder relationships, driving advocacy impact and securing commercial sustainability through a diverse mix of sponsorships, partnerships will also be indicators of success.

Key outcomes for the role

• Growth of the employee ownership sector. Measured by increased number of EO businesses, heightened sector awareness
• Strengthened corporate engagement. Measured by growth in strategic partnerships, corporate and government engagement
• Strong Commercial Sustainability. Measured by increased sponsorship revenue, secured long-term commercial partnerships
• Increased policy influence. Measured by policy recommendations adopted, increased government engagement
• Enhanced sector insight and intelligence. Measured by utilisation of high-quality data and insights for regular sector related content outputs.
• Development and adoption of best practice. Measured by creation, adoption and promotion of best practice across the EO network.
• Successful events programmes. Measured by iIncreased participation, sponsorship growth, positive feedback.

About you

• Proven expertise in advocacy, public affairs, or policy leadership, ideally within a business, trade body, or membership association.
• Strong stakeholder engagement skills, with experience influencing government, media, and corporate partners.
• Demonstrated ability to drive sectoral or policy change, leading successful advocacy initiatives.
• Strong commercial acumen, with experience in sponsorship acquisition, revenue generation, and developing financially sustainable initiatives.
• Exceptional strategic communication and storytelling skills, able to engage and mobilise diverse audiences.
• Experience in event programme development, ensuring high engagement and sector impact.
• Passion for employee ownership and economic models that promote shared prosperity.
• Innovative, creative, and proactive in problem-solving and strategy execution.
• A confident and transparent leader who fosters collaboration and inclusivity through teamwork.
• Self-aware with emotional intelligence, resilience, and integrity.

Role Summary

• Contract: Permanent
• Hours: Full time, 37.5 hours per week
• Location: Remote, with regular travel to eoa offices and national events
• Salary & Benefits: £65,000 p/a + 7% Pensions. 30 Days leave + Bank Holidays.
• Reports to: CEO
• Management: TBC