Community Manager Jobs in Guildford, Surrey

JOB DESCRIPTION

Job Title: Community Nurse

Team/Directorate: Community Team

Salary range/pay band: Band 6 £35,708.99 - £40,782.90 (pay point depending on experience) plus geographical

Reports to: Community Nurse Lead Nurse

Hours: 37.5 hours per week

Location: Christopher’s, Guildford and Community based

Job purpose

The post holder will be responsible for providing holistic care and support to children and young people (CYP) who have life-limiting conditions and their families as a key member of the community team. This care is provided in the family’s own home, in the community, and support into the hospices and acute settings.

The post holder will be the first point of contact for families following acceptance to the service and the nurse is responsible for undertaking a holistic assessment of the child and family’s needs. The post holder will provide high quality palliative care to CYPs under the care of Shooting Star Children’s Hospices, using their skills and expertise in a diverse range of situations, autonomously and as a member of the community team. The post holder will have excellent communication skills, be a sound educator, and work proficiently.

They will work closely with the SSCH in house team, family support team and symptom management services to ensure a seamless and comprehensive service to CYP and their families.

SSCH care is provided 24 hours a day, 365 days a year, the post holder will be required to work flexibly to meet the needs of planned and emergency care, including on calls overnight and weekends in addition to contracted hours.

Key tasks and Responsibilities

• Providing professional clinical leadership in the provision of palliative care across care settings for CYP under the care of SSCH.

• To work in partnership with the SSCH care teams and wider MDT, demonstrating excellent communication skills to ensure high quality seamless care.

• To ensure that holistic care is family centred, research based, and meets with all statutory requirements and adheres to clinical governance initiatives and best practice.

• Provide support to CYPs and their families where required through community visits to hospital, home or hospice alongside relevant external professionals from statutory services.

• Maintain an awareness of the multi-cultural nature of the SSCH catchment area, adapting care culturally as required.

• To ensure all documentation is maintained in accordance with SSCH policies, guidelines and standards.

• To act in accordance with the SSCH and statutory Safeguarding Children Policy and Procedure.

Clinical

• To be actively involved with the on-going development of the SSCH care service, in particular the community team, contributing to development through research, audit and quality improvement.

• Provide clinical support and continuity of care to CYPs with palliative needs.

• Work alongside specialist symptom management teams to assess symptoms and provide clinical feedback to form part of decision making under the lead of the specialist services.

• Ability to follow an agreed symptom management plan and liaise with teams to offer high level care in the home as needed.

• Working in partnership with all members of the MDT, encouraging and promoting effective team working from all disciplines within SSCH.

• Attend professional meetings as a representative for SSCH and provide proactive input to ensure high level care for CYPs and families.

• Coordinating transition to adult services when appropriate in conjunction with the transition coordinator.

• Ensure written communication and correspondence is used to communicate with external professionals and services.

• Form part of the community on call service in conjunction with statutory services to endeavour to offer a responsive 24/7 service in end of life care.

Quality / Audit / Research

• Enhancing the interface between the community team and user involvement into the development of the service.

• To share professional expertise with Care Team colleagues, providing support and training where appropriate.

• To work to the SSCH medicine policy and adhere to the NMC guidelines at all times when giving medication.

• Participating in audits with the clinical governance facilitator to maintain and improve clinical care.

• In collaboration with the team, producing and reviewing operational policies and procedures specific to the team.

• Attending the Morbidity and Mortality meeting and having a proactive input.

• To take responsibility for your own lone worker safety, support the team and comply with SSCH policy/practices.

• To adhere to the NMC Code of Professional Conduct at all times.

• Supporting research activity through service user recruitment and data collection as required.

Leadership

• Attending appropriate clinical meetings.

• Reporting all incidents and accidents in accordance with local policy.

• Taking prompt and appropriate action if a complaint is received in accordance with SSCH policy.

• Communicating with the MDT, providing case presentation for a unified approach to care for CYP and their family.

• To take a lead on a specific role within the team, for example – transition or medicines management.

• Actively participate in team away days to support with development of the community team.

Education

• To be responsible for your own on-going education and professional development, to facilitate lifelong learning which complies with the professional educational requirements of your training.

• To take responsibility to undertake all required elements of annual mandatory training i.e. Fire Safety, Safeguarding Children, Infection Control, CPR, Moving and Handling.

• To recognise the importance of personal and team support and participate in the informal and formal support opportunities available.

• To act as a mentor to student nurses and new staff and participate in the education and development of colleagues. Sharing professional expertise, providing support and training where appropriate.

• To participate with in-service training programmes both as a recipient and facilitator.

Professional

• To value the knowledge, skills and expertise of all team members to maintain an efficient and mutually respectful team.

• To ensure that Team Members and Team Leaders are fully informed of any changes in the family or child's needs.

• To act as an ambassador for SSCH.

• To ensure the relevant diaries are an accurate reflection of your whereabouts, when working in the community, to promote personal safety.

• To maintain positive and effective communication with other agencies involved with the care of families receiving a service from SSCH. To attend discharge planning, network and review meetings as appropriate.

• Prioritising workload to be responsive to a changeable caseload.

• External communication either written or verbal to update on the community teams input in to CYPs care.

• To participate in the appraisal and personal development mechanisms available.

• Ensure that SSCH policies are complied with and that policy documents are read.

• Report any equipment issues to the community nurse team lead and ensure that SSCH equipment is well looked after.

• Always adhering to the NMC Code of Professional Conduct

• To ensure clinical notes are up to date to ensure colleagues are able to access the most current clinical information.

• Meet the requirements of revalidation and ensure continued registration with the NMC.

• Valuing and participating in clinical supervision and other support opportunities.

• To maintain budgetary awareness and foster effective use of all resources.

• Expectation to carry out any reasonable duty as requested by the Head of Symptom and Community Services and/or the Director of Care

As a voluntary organisation our ambition is to see highly professional services which place life-limited children and their families at the heart of everything we do.

Therefore, capitalising on this opportunity and to achieve this ambition we require that all of our staff share our common values and display behaviours that will enable us to achieve our goal.

Please note that the appointment will be subject to enhanced DBS clearance.

The salary is in line with the BITC job framework - minimum of £22,770 per annum regional and £25,875 per annum London office based. 

The location is flexible - across the UK - homebased or based out of a BITC office with a hybrid approach.

The responsibilities include: 

• Undertaking project management, including coordinating the team
• Tracking, monitoring and evaluating engagement with our inclusion campaigns via internal systems including Salesforce and Power BI
• Supporting the team with primary research, literature reviews of secondary sources and analysis of numerical data
• Developing content such as toolkits, factsheets, blogs, slide decks, case studies and other knowledge-based content to support businesses to engage with and implement campaign asks
• Managing internal and external stakeholder relationships
• Managing the Employment and Skills Twitter channels, posting content and driving engagement
• Using your own initiative to anticipate and vary the effort needed to meet internal and external deadlines
• Supporting on all aspects of delivering events, including occasional presenting

The successful candidate must be willing to undertake some travel within the UK, up to once a month.

Closing date - Sunday 19 May 2024 at midnight 

Interviews on Tuesday 28 May 2024 

We have an exciting new exciting and challenging opportunity for 2 Operation Managers National Homicide Service (HS), covering either the east or west of England and Wales. You will work from home or a local VS office if available, 37.5 hours per week.

Do you want to be part of a unique service providing the highest quality support to families bereaved by homicide and those who are eye-witness to homicide? Do you want to lead a supportive, passionate and committed team?

If yes, then we'd love to hear from you…

What we offer:

At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:

• Flexible working options including hybrid working
• 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
• An extra day off for your birthday
• Pension with 5% employer contribution
• Enhanced sick pay allowances, maternity & paternity payments
• High Street, retail, holiday, entertainment & leisure discounts
• Access to our financial wellbeing hub & salary deducted finance
• Employee assistance programme & wellbeing support
• Ongoing training & support with opportunities for career development & progression

About the role:

As an Operations Manager you will:

• support the Deputy Head of Service to maintain the highest standards of service delivery, across a widely geographically dispersed team
• lead a team of Team Leaders to meet VS & Homicide Service standards & contractual requirements
• support staff & volunteers to keep them safe within their role
• working closely with a range of stakeholders

You will need:

• good organisational skills, able to prioritise effectively & experience of setting & monitoring key performance indicators
• effective communication skills & experience of leading and managing people who work in different ways
• experience of leadership & implementation of change management processes
• ability to build constructive working relationships
• understanding of government policy related to victims & the Criminal justice system
• knowledge of the impact of trauma and bereavement & the importance of trauma informed practice
• understanding of voluntary & statutory agencies
• knowledge of safeguarding practices
• to be prepared to travel across this large geographical area including occasional overnight stays

This role involves regular travel and due to the location, a driving license and access to a vehicle is considered an essential requirement.

Please see attached Job Description and Person Specification for full details.

About Us:

Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need.

As part of our commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role.

If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best.

How to apply:

To apply for this role please follow the link below to the Jobs page on our website, and complete the application form demonstrating how you meet the essential shortlisting criteria. Please give examples where appropriate, and show your aptitude for post. Please ensure you answer each shortlisting criteria including the need to drive and have your own mode of transport. Please list your preferred area East or West on your application form.

We looking forward to hearing from you.

Interview dates: 29^th and 30^th April - by Zoom.

We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date.

Ruils is a user-led charity that supports disabled adults and people with long-term health and/or mental health conditions to live independently, be part of their community and live life to the full. We provide information, advice, practical support, befriending and accessible activities to our clients and families.

We are working with the SWL ICB and local GPs to deliver an exciting new service within Hampton North. The Community Health and Wellbeing Worker will speak to households about health and wellbeing, alongside offering support to connect people to services and activities in their local community. The role aims to empower people to take control of their lives.

It involves working with people who may be experiencing a number of issues, so you will need outstanding listening and communication skills, empathy and enthusiasm. You will need excellent organisational skills, be adept at seeking out information for relevant community services and have the tenacity to help people achieve sustainable improvements in their wellbeing.

Main duties include:

• Managing a caseload of households, providing monthly home visits and providing a continuous point of contact for all members of the household.
• Working with the client to assess their needs, create personalised action plans and locate support within the community.
• Supporting clients to prioritise and address practical, health, social and emotional issues in their lives which affect their wellbeing.
• Engaging with community organisations and specialist services that provide support to ease the pathway for your clients.
• Building and maintaining relationships with primary care networks, GPs, health care professionals and services across the borough.

What we can offer you:

• A vibrant and interesting work environment – every day is different.
• An experienced and supportive leadership team.
• Training and development opportunities.
• Flexible working.
• Kind and caring colleagues who work as a team.
• A cycle-to-work scheme.
• An employee assistance programme (EAP).

We operate a Guaranteed Interview Scheme; we will guarantee an interview to all disabled applicants who meet the essential criteria for the post. Please state in a cover letter if you wish us to consider you for this guaranteed interview scheme.

To apply, please email Viv Sage, HR Consultant, via the Apply button.

Closing date: 9th May 2024

Interview date: w/c 13th May 2024

We are seeking a dedicated and experienced operations manager to join our team. We are looking for someone who will help strengthen the foundations of our organisation, as well as help us expand our growing network of partner organisations across the UK. 

As a small charity, the role will require balancing practical tasks with strategic planning and management. Building on what has already been done, you will work directly with the CEO to help build the operational structure of Big Green Heart, and support its day-to-day operations. 

You will also facilitate the national deployment of Big Green Heart workshops across the UK, and will work with the CEO and trustees to implement the strategy needed to upscale the work of Big Green Heart. 

__________________________________________________________________________________

JOB TITLE: Operations Manager

SALARY: £27,000 - £30,000 / year,  FTE

LOCATION: Remote

FT / PT: Part Time

HOURS: Approx 16 hours per week.  The hours will be flexible and may include evenings and weekends.

ANNUAL LEAVE: 25 days pro rata

__________________________________________________________________________________

RESPONSIBILITIES

• You will develop and implement operational policies, procedures and systems to improve efficiency and effectiveness of the organisation.

• You will monitor and evaluate the operational performance of the organisation, identifying areas for improvement and implementing solutions.

• You will manage the operational activity of our Big Green Heart experience days, supporting the CEO in the delivery of them. 

• You will work closely with our partner organisations who are using the Big Green Heart model, ensuring that the high standards and values of our teaching are maintained.

• You will also work with the Big Green Heart team to onboard new partner organisations. You will work with them to understand their needs and secure buy-in. 

• You will collaborate with the trustees, who also contribute to tasks linked with Big Green Heart's development. 

• You will manage the budgeting and financial planning processes, working closely with the Treasurer.

• You will be trained as a Big Green Heart facilitator with an expectation that you may be needed to facilitate a workshop during your time at the organisation.

• You will participate in professional and networking events related to Big Green Heart’s field of intervention.

• You will support staff members, trustees and volunteers, providing guidance and training in the operations of the charity as needed.

__________________________________________________________________________________

NECESSARY REQUIREMENTS

• At least two years experience in operations management, preferably within the charity sector. 

• A self motivated individual, capable of independent working.

• Ability to translate vision into a working practice. 

• Strong organisational and multitasking skills, with the ability to prioritise tasks effectively.

• Excellent communication and interpersonal abilities, with the capacity to work collaboratively with a diverse range of stakeholders.

• Familiarity with budgeting and financial management processes.

• Proficiency in Microsoft Office and other relevant software applications.

• Commitment to the mission and values of the Big Green Heart.

DESIRABLE REQUIREMENTS

• Experience of working in a start-up environment, supporting the operational needs of a fledgling organisation. 

• Familiarity with using KNACK database.

__________________________________________________________________________________

The Big Green Heart recognises the need to provide a safe and caring environment for children, young people and vulnerable adults. As part of our safeguarding policy we will require any successful applicant to complete disclosure checks and obtain an enhanced DBS certificate. 

There is an occupational requirement that the job-holder is a Christian under Part 1 of Schedule 9 of the Equality Act 2010.

Please note that we can only consider applications from candidates who have the legal right to work in the UK.

Here are the top four things to be excited about:

• Being at the heart of the global health partnership community, supporting UK NHS and other health workers to volunteer internationally.
• A broad grants management portfolio, working across several themes and countries across sub-Saharan Africa
• A chance to oversee inputs from a diverse team in order to manage programmes, including overseas staff, M&E colleagues and academic implementing partners.
• Take on a leadership role within THET, contributing towards the strategic direction of the organisation.

What is expected of you in the first six months?

• You will take on the management of at least one UK Government-funded health partnership grants programme operating across a range of countries in sub-Saharan Africa.
• This includes running the grants selection, award, contracting and onboarding process
• You will take over project governance structures, managing the inputs of programmes team members, Country Directors and implementing partners.
• You will organise and attend a programme launch event in-country, as well as visit health institutions in sub-Saharan Africa.

MAIN RESPONSIBILITIES

Programme Management

• Coordinate staff and implementing partners to ensure the timely completion of deliverables.
• Quality assure the application of THET’s grant management processes by other team members.
• Ensure compliance with donor/country agreements, regulations and requirements.
• Identify, track and manage programmatic risk.
• Ensure effective communication with partners, donors and other stakeholders.
• Oversee project budgets, including monitoring spend against budget, undertaking re-forecasting, and authorising spend.
• Oversee the quarterly reporting process to donors.
• Coordinate and support workstream leads within the project.

Programme quality and design

• Contribute to the design of new projects: co-ordinating the proposal team; overseeing a needs analysis; liaising with stakeholders; contributing to a Theory of Change; developing content; and developing the budget.
• Develop and nurture relationships with potential and existing donors, partner organisations and consultants as appropriate.
• Contribute to the design and improvement of project and health partnership quality programme approaches, including standards, processes, tools and guidance.
• Contribute to the delivery of capacity development interventions for grant holders and THET staff.

Monitoring and Evaluation

• With support from the Research, Evidence and Learning team, oversee Monitoring and Evaluation processes for the programmes you lead, e.g. logframe and reporting mechanisms
• Lead the quarterly and annual reporting and analysis review process with institutional donors.
• Write project reports and programme reviews, and coordination of donor reporting as appropriate.
• Ensure grant holders have effective M&E plans in place and coordinate the review of their reports.
• Coordinate visits to project implementation sites for monitoring and audit purposes.
• Facilitate learning and sharing of good practices across programmes and the wider organisation.

Team Support and Line Management

• Line manage members of the Programmes Team (1-2 Programmes Coordinators).
• Oversee the contracting, payments and deliverables of in-country consultants and other suppliers.
• Lead the induction process for new Programmes Team members and other THET staff when required.
• Work with colleagues from across the team to identify areas for improvement and strengthening.

Miscellaneous

• Attend and present THET’s work at UK and international events, including the THET annual conference.
• Join your choice of THET’s and external thematic working groups, such as on gender equality and social inclusion, on the climate crisis, etc.
• Contribute to the strategic direction of THET and play a leadership role in the Programmes Team

Candidates can apply by submitting a two-page cover letter stating why they are interested in this position, what they would bring to the role and how they fit the person's specification.

This letter should be submitted with a CV to THET by midnight Wednesday, 15th May, with ‘THET Programmes Manager’ in the subject line. Applicants must be available for interview and assessment over the following two weeks. Please visit our website for a full Job Pack and instructions.

This post is UK based and you will require current and valid permission to work in the UK.

Service Manager

Do you want to make a difference every day? Do you want to contribute to change and improvement for those who need it? Do you have resilience and adaptability? Can you work effectively with a focus on customer service and care?

We have an exciting opportunity for a Specialist Service Manager (known internally as Project Leader) to lead the Anti-Social Behaviour Service team in Devon and Cornwall, working 37.5 hours a week.

Position: 5547 Specialist Service Manager (Project Leader)

Location: Homebased (Devon/Cornwall)

Hours: Full-time, 37.5 hours. Monday- Friday

Contract: Fixed Term until the 31st May 2025

Salary: £29,930 per annum (FTE £29,580 per annum plus £350 per annum Homeworking Allowance)

Closing Date: 24th May 2024. We reserve the right to close this vacancy early, if enough suitable applications are received to take forward to interview prior to the published closing date.

The Role

As a Project Lead for the ASB team you will be:

• Managing a small team of ASB caseworkers including performance management, monitoring and support
• Responsible for allocating cases within the team and analysing statistics and data in order to monitor daily caseloads against resources and look for trends/ pattern of behaviour
• Working with the Operations Manager to ensure delivery of the business plan and associated outcomes
• Responsible for capturing data and information to ensure the work of the team is outcome based and evidenced
• The subject matter expert for ASB within the service
• With key partners, developing mechanisms for identifying and referring those affected by ongoing and persistent ASB incidents and crimes, including those not engaged in criminal or civil law processes
• Completing DSO training to prioritise the safety of service users and ensure compliance with safeguarding policy
• Leading on delivery of training to local agencies, organisations and bodies to represent the service and increase knowledge and understanding of issues related to the ASB
• Contributing to and attending monitoring meetings with funders/commissioners and providing reporting when required
• Playing a lead role in developing VS’s ASB work at both local and national levels
• When the service requires, holding a small caseload providing high quality support to service users in line with VS policies and operating procedures.

The role is home-based within Devon and Cornwall and therefore is open to applicants who both live in this area and have access to an appropriately confidential space in which to work.  Regular travel within working hours will be expected across Devon and Cornwall to fulfil the role and travel expenses are paid.  Core service hours are between 9am – 5pm, with the expectation to flex to need where required, managed within flexible working arrangements.

About You

You will need:

• As this role involves regular travel across Devon and Cornwall and due to the location, a driving license and access to a vehicle is considered an essential requirement
• Experience of managing a team
• An understanding of confidentiality and safe working practice in accordance with safeguarding legislation, General Data Protection Regulation and other legal requirements
• Experience of effective delivery of services in the voluntary or statutory sector including complex case management and maintaining case management records
• The ability to build effective working relationships across internal and external stakeholders and work directly with in statutory, voluntary or multi agency settings
• High personal resilience to manage demands of working with ASB
• Competent IT and administrative skills including the use of Microsoft Office packages
• The ability to engage with vulnerable service users.

In Return…

Work for an organisation who believes in attracting and retaining the best people and offer a competitive rewards and benefits package including:

• Flexible working options including hybrid working
• 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
• An extra day off for your birthday
• Pension with 5% employer contribution
• Sick pay allowances, maternity and paternity payments
• High Street, retail, holiday, entertainment & leisure discounts
• Access to our financial wellbeing hub & salary deducted finance
• Employee assistance programme & wellbeing support
• Ongoing training & support with opportunities for career development & progression.

About the Organisation

This independent charity provides a range of specialist services to people who have been affected by crime across England and Wales. Working towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System, everyone at the charity is driven by the Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events.

The organisation is committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

Applicants are welcome from all communities and monitor the diversity of applicants to analyse if they are representative of the communities it serves in terms of sex, ethnicity, disability, sexual orientation, trans identity, relationship status, religion or belief, caring responsibilities, age and socio-economic status. As part of the commitment to the Race at Work Charter applicants are particularly welcome from BAME communities

You may have experience in areas such as Service Manager, Case Worker, Specialist Service Manager, Project Leader, Service.

Please note this role is being advertised by NFP People on behalf of our client.

About Hammersmith, Fulham, Ealing and Hounslow Mind

This is an exciting opportunity to join and support a fast growing and dedicated team supporting the wellbeing of communities across West London.

We’re here to make sure that everyone suffering with a mental health problem gets the help they need to recover. We listen, support recovery, fight stigma and work with partners to take action. We provide services for adults, children and young people, signposting for everyone and training and consultancy for employers.

Job Purpose

This role sits within our Adult Services, across Hammersmith, Fulham, Ealing, Hounslow. You will be responsible for the operational delivery and service development, of a portfolio of services. Namely (but subject to change):

• Safe Space Community
• Safe Space ED
• Hounslow Helpline
• Nova Roots (Forensic Community Hub)

One large service you will be responsible for is our crisis alternative service – Safe Space - which is a tri-borough out of hours service providing a safe and welcoming space for people who are feeling distressed and experiencing crisis. The service operates 365 days a year from 12:00(midday) – 11:30pm across all of our boroughs. You will be responsible for managing peripatetic teams: we currently have 3 in person Safe Spaces and based in 3 A&E.

Staff within the service will provide person-centred, practical and emotional support, face to face or via telephone on a one-to-one or group basis to individuals experiencing mental health crisis.

The objectives of the service include:

• To improve the mental wellbeing of people experiencing mental health crisis in HFEH.
• To provide support to clients accessing the service- for instance: signposting, de-escalation, planned wellbeing activities etc.
• To contribute to an improvement in individual mental wellbeing.
• To remain a source of independent support for all clients.
• To treat service users with respect, dignity and personalised support
• To raise awareness of mental health services available with the goal to improve long term mental health and reduce social isolation
• To increase self-management skills of those accessing the service
• To reduce the use of police, ambulance and statutory mental health services whilst experiencing crisis.
• To reduce the use of statutory crisis services by people experiencing mental ill health without positive outcomes for the individual.

The Role

The role of the Crisis Alternative Service Manager will provide operational management, mobilisation and service development of all Crisis Services within Adult Services. The ideal candidate will have experience of mobilising and developing high quality, large services. In addition to managing and supporting staff working within challenging environments and experience of working with challenging behaviour and complex needs. The Service Manager will hold all operational risk.

Excellent organisation and decision-making skills are essential for this role, as it requires being able to manage time effectively to meet tight deadlines and work unsupervised during evenings and weekends. You will also be required to be rostered into the on-call rota.

The Crisis Alternative Service Manager will be required to work collaboratively with the Director of Adult Services and will be proficient at communicating effectively with staff at all levels, a wide range of key stakeholders and service users. They will ensure the service is well resourced from a staffing perspective and embed high-quality operational plans and processes.

They will be responsible for the delivery, progression and continual improvement of the service. They will have responsibility for ensuring Crisis Services operate in line with organisational H&S processes and procedures, HFEH Mind policies and CQC requirements.

Key Responsibilities

For full list of responsibilites, see attached job description

• To oversee the management of the Crisis Alternative Services and other services, in line with organisational values and service quality expectations.
• To ensure all risks are recognised and mitigated in line with the serious incident and safeguarding policies.
• To ensure safe working and risk management
• To ensure feedback is provided on risk mitigation through serious incident reports.
• To continually drive enhancements to operational effectiveness and maximise outcomes against targets (key performance indicators)
• To complete audits and high quality reports for senior internal and external stakeholders
• To interpret performance and impact data for crisis services and be responsible for reporting against service targets
• To provide effective line management supervision to Team Managers and Support Workers
• To collaborate with the Director of Adult Services and the Head of HR to deal with performance management/disciplinary issues confidently and effectively in accordance with organisational policies and procedures.
• To mobilise the crisis services in line with agreed project plans and ensure they are promoted and marketed well.
• To pro-actively develop relationships with external stakeholders in order to improve and develop crisis provision for people with mental health needs.
• To develop robust referral routes and pathways into the service with both statutory and non-statutory bodies.
• To ensure excellence in the recruitment, training and ongoing support of staff and volunteers where applicable.
• To support the Team Managers to ensure adequate and appropriate staffing at all times within the service.

Person Specification

For full person specification, see attached job description

• A minimum of three years managing a crisis service or similar setting with high complexity and high incident rates
• Experience of managing and mitigating risks
• Experience of managing safeguarding risks and understanding legal requirements for safeguarding adults and children
• Understanding of how to report and mitigate risks
• Understanding of suicide prevention
• Understanding of trauma informed care
• Understanding of mental health and safety planning
• An understanding of CQC requirements for mental health
• Managing services for vulnerable people in a service delivery organisation.
• Excellent people and project management skills and significant experience of supporting and managing staff.
• Experience of working in the voluntary sector and/or statutory services
• Experience of motivating, developing and training staff
• Experience of creating and implementing safety and risk policies and procedures.
• Successful track record in planning and project management.
• Understanding of the principles of ensuring safe service provision for people at risk and how these are put into practice.
• Knowledge and understanding of the relevant statutory authorities including NHS and social care.
• Excellent communication skills and able to communicate effectively to a variety of audiences.
• Commitment to service user involvement and able to work with service user groups to develop this. 
• Strong organisational skills and able to take control of own workload and meet deadlines.
• Ability to work independently with minimum support.
• Confident in challenging poor performance assertively, constructively and successfully.
• High professional standards and the ability to communicate these clearly to others.
• IT literate to aid communication and analysis of data.

Desirable

• Mental health registration (nurse/doctor/therapist etc)
• Mental health qualification
• Has a full driving licence and use of own vehicle (desirable, not essential. Work related mileage will be paid)
• Experience of working with databases such as Views, IAPTUS, Rio and Python
• Project management qualification

We are an equal opportunities employer; and are proud to employ a workforce that reflects the diverse communities we serve. We welcome applications from all suitably qualified persons from all backgrounds.

Post is subject to an enhanced DBS check

About you

This role is based with our Wales & Southwest team, and we are looking for someone with particular experience and developed networks across this region. Our successful Enterprise Manager may previously have worked in roles such as Partnerships Manager, Development Manager, Fundraising Manager, Partnerships & Fundraising Manager, and will ideally have good knowledge and confidence in identifying and successfully bidding for project funding via government departments, regional agencies, statutory funders, and charitable trusts. Prior experience of statutory funded active travel schemes is desirable.

Technical:

• A proven track record of developing and writing successful funding bids.
• Knowledge of funding environments, including lottery distributors, key statutory funders, trusts and foundations, charitable trusts.
• Experience of strategic relationship, partnership development and management.
• Innovation and creativity, to develop projects from concept to delivery and to match trust priorities with funding.
• Budget and project management experience with the ability to manage financial risk.
• Experience of financial reporting

General:

• Ability to influence, persuade and negotiation skills.
• Strong written and verbal communication skills – strong presenter.
• Ability to work well under pressure and to tight deadlines.
• A collaborative team player.

Valid driving licence as your work will require you to reach locations not easily reached by public transport. Access to a vehicle is essential.

What We Offer

In addition to your salary of £39,588 + £425 per month Car Cash Allowance, you will benefit from a competitive contributory DC Pension scheme arrangement, great holiday entitlement and numerous other employee benefits, including several salary sacrifice benefits.

Other benefits include: 

• Competitive contributory DC Pension scheme arrangement, where we will double your contribution to a maximum of 10%.
• 25 days paid holiday (plus paid Bank Holidays), increasing to 30 days after 5 years.
• Home working status with ‘hub’ facilities available should you need the flexibility to work outside of home.
• Annual £200 personal learning & growth award to spend on any learning related activity.
• Free access to specialist counselling on a range of issues, e.g. health, financial, well-being and domestic matters.
• Access to a range of employee benefits including store discounts, boating holiday discounts and holiday purchase scheme.
• 2 days paid volunteering leave per annum, allowing you to volunteer for a local community project etc.
• Free fishing facilities across our canal network.

At the Trust we care passionately for our waterways, and as importantly, for those who look after and use them. We strongly believe that a diverse workforce brings with it a diversity of ideas, thinking and ways of working which enhances what we do as a Trust. We are striving to represent the diverse communities that we are a part of and welcome applicants from across all sectors of the community.

All candidates will be treated on the basis of their merits, skills and abilities and solely by being assessed against the requirements for the job.

When you join the Canal & River Trust you become a member of an engaged team working to preserve our heritage for future generations. Come and share your passion and knowledge with a team that makes a difference to millions of people every day.

We have two Project Manager vacancies for our Young People in the Criminal Justice System Programme in Bristol. The vacancies are listed separately but we are open to a discussion with candidates who wish to work a combination of both roles, about setting up an alternative working pattern that works for them. We understand that individuals may prefer a variety of tasks and responsibilities and are keen to make this work for the right people. 

Project Manager (Support Worker): 1-1 support for young people at risk – 35 hours/week (full-time)

In this role you will provide 1-1 intensive support to a caseload young people who are identified as being at risk of offending or have already had some contact with the justice system (e.g. the police). You will provide face-to-face support to each young person, in their local community, to help them develop confidence, aspirations, and a pro-social mindset. Key to this will be helping them to recognise their strengths and capabilities, consider positive lifestyle choices, and create an action plan to help them move forward to a brighter future.

Project Manager (Course Tutor): “For My Future” delivery for young people – 14 hours/week (part-time)

“For My Future” is a bespoke 6-week course designed in 2019 specifically for people in the justice system. Focusing on both personal skills and practical ones (CVs, applications, interviews), the course is delivered either in person or online to small, single-sex cohorts over a 6-week period. To succeed in this role, you will have experience of supporting people in group scenarios and be confident presenting both in person and online. Groups will need to be carefully managed to ensure each young person gets the best experience and can benefit from the course.

To apply and for more information including our job description and person specification, please visit our website.

Who are we looking for?

Ygam is seeking a proactive, adaptable, creative, resilient individual, who has the ability to work remotely, autonomously and as part of a team. They must have outstanding communication skills, be highly organised, and an excellent team player.

At Ygam, we are committed to safeguarding and protection of children and vulnerable people in our work. We will do everything possible to recruit only suitable people to work with children or vulnerable people.

Ygam is an equal opportunity employer. It is Ygam’s approach that all employees have a working environment which promotes dignity and respect and where individual differences, and the contributions made are recognised and valued.

We welcome the unique contributions that you can bring and positively encourage applicants from all underrepresented backgrounds, particularly those from minority ethnic groups or individuals with lived experience of gaming and gambling harms.

Main Role & Responsibilities

The post holder will be an active member of our programmes team and will work across our portfolio of programmes.

They will be responsible for regional stakeholder engagement, developing relationships and promoting Ygam training across the UK. They will recruit suitable delegates to workshops, working closely with a range of organisations and families.

They will provide training both face to face and online and will be responsible for the delivery of our assured workshops and promoting the work of Ygam at conferences and events.

They will be able to demonstrate the impact of this work by working with organisations to collate case studies and evidence to support the programmes achievements.

An exciting opportunity has arisen for a Senior Community and Events Fundraiser to join a national charity in order to engage with the community served by the charity to develop and implement plans for maximising income and support from individuals, groups and businesses. This will be achieved by working collaboratively with colleagues in the support of the broad income-generating initiatives the Fundraising department delivers, with a key focus on relationship building and management.

As a Senior Community and Events Fundraiser you will:

• Manage, achieve and where possible exceed income and development targets, taking a lead and individual responsibility for specific projects, activities and events.
• Ensure an excellent level of supporter care and stewardship to ensure that relationships with supporters are maintained and developed.
• Project manage open challenges (e.g. London Marathon, skydiving, international bike rides etc.) including looking for new opportunities, liaison with third-party organisers, participant recruitment and participant support.
• Work collaboratively with other teams across Fundraising and MarComms to market and promote fundraising products, activities and events.
• Support the Community Partnerships and Events Lead and contribute to the development of annual plans and budgets.
• Senior Community Fundraiser will line management of the Community and Events Fundraising Assistant
• Work with Volunteering to recruit and train new volunteers

In order to be successful, you must have experienced :

• experience of fundraising in a community, challenge or mass participant event capacity
• Experience of establishing and maintaining strong relationships with individual fundraisers/supporters and of developing partnerships
• Experience of setting and working to budgets, targets and plans.
• Previous experience of managing staff and/or volunteers.
• Experience of delivering talks and presentations.
• Demonstrable track record in working with different audiences.
• Experience of working as part of a team.
• Understanding of and experience with using CRM databases.
• Strong interpersonal skills, with the ability to liaise with people at all levels, on the telephone, face to face and in writing.

•  Full driving licence

Salary: £35,000 per annum

Contract type: Permanent, full time or minimum 30hrs per week 

Location: Esher, Surrey

Deadline: On rolling basis

Interview date: TBC

Recruitment process: Cv and Supporting Statement to

If this sounds like you, then please do get in touch ASAP!

Harris Hill Charity Recruitment Specialists operates an equal opportunity policy and commits to treating all of our candidates and jobseekers fairly. We welcome and encourage applications from everyone regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

An exciting opportunity has arisen for a Risk & Assurance Manager to join our Audit, Risk & Governance Team. This role will require the successful candidate to support to the Head of Audit, Risk & Governance in the implementation and oversight of effective risk management and assurance policies and procedures for the whole organisation.

Role Requirements

 You will attend the Audit & Risk Committee and other board committees from time to time to present on risk and assurance.  With experience of delivering 2nd line risk and assurance activities within large, complex or heavily regulated organisation, you will be effective in building professional relationships and influencing and collaborating with colleagues from all disciplines and at all levels. 

You will need to engage effectively with frontline and support colleagues to really understand the needs of our beneficiaries and the risks to the charity more broadly.  The ultimate objective of risk management at The Children’s Trust is to ensure the charity continues to deliver high-quality, safe and effective and financially sustainable services for vulnerable children now and in the longer-term.

Although the role does not have any formal direct reports, the Risk & Assurance Analyst will have a dotted line into the Risk & Assurance Manager, providing support particularly on business continuity but also on risk management as and when necessary.

With experience of working in a complex environment, across a large and diverse workforce, you will be exceptionally organised with a high-level of attention to detail. You will naturally possess excellent inter-personal skills, and an ability to consult and positively engage with key stakeholders across the organisation.

Terms and Conditions

PLEASE NOTE: The Children's Trust Application Form MUST be completed and submitted, for your application to be considered. As part of the shortlisting process, gaps in employment will be examined and further explored during the interview process. 

Strictly no agencies, please.

As we often receive high levels of applicants for our roles, we regret that we will only be able to contact those applicants who are shortlisted for interviews. Therefore, if you have not heard from us within 2 weeks of the closing date, please assume you have not been shortlisted for an interview on this occasion.

About Us

The Children’s Trust is the UK’s leading charity for children with acquired brain injury, providing expert rehabilitation, education, therapy, and care at our national specialist centre in Tadworth, and to children and their families across the UK, via our Brain Injury Community Service.

Boasting a beautiful 24-acre site in Surrey, we are located just outside of London, close to the M25 (accessible via Junction 8, A217 to Tadworth) and easily accessible via National Rail, by way of: Clapham Junction, Sutton, and Epsom.

Staff Benefits

The work we do is highly rewarding, and in addition to an attractive salary, we offer a valuable range of benefits, including, adoption pay, time off for fertility treatment, enhanced paternity leave, paid carers leave, time out days for those experiencing menopause symptoms, time off for gender reassignment.

We also offer additional annual leave days for those with long service, with entitlements ranging from 35 to 41 days (including bank holidays) depending on your length of service.

Other benefits include free on-site parking; a staff shuttle service from Epsom and Sutton train stations to Tadworth Court, subsidised cafeteria, on-site staff accommodation (subject to availability), the ability to retain your NHS pension (where applicable) or the opportunity to join an alternative scheme, and the opportunity to develop your career in a supportive and collaborative environment.

Equal Opportunity Employer

To help us achieve our ambition to give children and young people with brain injury and neurodisability the opportunity to live the best life possible, we want to accurately reflect the UK’s diverse population. We want equity, diversity, and inclusion to be at the heart of everything we do, and our people, services, and culture to reflect the diverse needs of all. Through our diversity and inclusion strategy, we have made a commitment to increase the diversity of our charity and create an inclusive culture. We have networks across the organisation working to ensure that these aims are met - including an LGBTQIA2S+ group, Ethnic Diversity Group, and Spark – our broad EDI group. Read more about our EDI work here. We welcome applications from all who share our ambition regardless of background. We will strive to ensure that any reasonable adjustments are made in respect of interview and working arrangements.

Online Searches

In accordance with statutory safeguarding and child protection guidance, online searches will be conducted for shortlisted candidates before interview. The online searches will be conducted by a person who is independent of the interview and selection process and will focus on relevant information returned via searches of the candidate’s name (and variations thereof). Social media searches will be limited to professional platforms such as LinkedIn. Any concerns relating to suitability for work with children and young people will be forwarded to the interview panel, for discussion during the interview.

Location: The post holder will have a normal place of work in Hampton Hill, London Borough of Richmond upon Thames and will be required to travel throughout the borough to support our other offices and outreach venues.

Hours: This role is for 28 – 35 hours per week depending on ability to carry out IT management alongside other duties. We are open to part-time, job-share, and/or flexible working requests. Normal working hours 9.00 – 17.00 excluding lunch break. Some evening attendance is required at governance meetings – time off in lieu will be offered.

Background

Citizens Advice Richmond (CAR) is a thriving advice organisation that is part of the national Citizens Advice network. We provide information, advice and casework support to around 5,000 people a year. Our services are delivered by a team of around 17 paid staff and 75 volunteers. We have a typical annual turnover of £700,000 and in addition to our core advice service, funded by Richmond Council, we have a range of projects funded by other charities. 

This is a unique and crucial position in our charity – it is not client-facing but is essential to the running of the organisation. We need someone motivated by our aims and dedicated to ensuring the smooth and efficient running of our ‘back-office’ functions. 

It is your approach that is most important – you must be flexible, approachable and able to deliver on commitments. For this role, you must have experience in a similar role.

Role purpose

The post-holder will lead on premises, facilities, IT and personnel and administration systems to support the effective delivery of CAR services to clients and management of the organisation.

Reporting to the CEO and responsible for the management of administration volunteers, the post holder will lead on maintaining our office systems and processes.

We are a friendly and diverse office. We support clients across our community, and aim to reach the most vulnerable and excluded in our community.

Closing date for applications:Rolling – if we fill the role we will withdraw the advert