Community manager jobs in london

Advocacy Coordinator

Location: London (Hybrid - at least 2 days per week in the office)

Would you like to use your understanding of politics and political advocacy, and your relationship-building skills, to tackle injustice? Can you bring people together to work for change? We are seeking to recruit an Advocacy Coordinator to develop and coordinate the delivery of influencing strategies around the identified public policy priorities of the Methodist Church and the Joint Public Issues Team. In recent years these have includes issues around poverty, refugees and migration, the environment, the economy, peace and conflict, and politics.

About you

You’ll need to bring experience of coordinating campaigns or political advocacy initiatives and an understanding of different methods of working for policy change. You’ll need a good understanding of UK politics and of the context for public policy development, and to be a great communicator. You should be sympathetic to the mission of the Methodist Church, and share our commitment to seeking justice and to issues of equality, diversity and inclusion.

You would be working as part of the ecumenical Joint Public Issues Team, which brings together the Baptist, Methodist and United Reformed Churches, plus associate partners, to work together for peace and justice. It does this through listening, learning, praying, speaking and acting on public policy issues. The work is varied and often demanding, but it is a supportive, friendly, and highly collaborative team, where people contribute different skills and gifts to our shared purpose.

Our Culture, Values and Benefits

Thank you for considering joining our inclusive and welcoming team that strives for excellence and values employee wellbeing (We have recently been awarded the Investors in People Silver status)

We value and support all those who join our team through a positive work-life balance augmented by generous annual leave (plus an extra 3 days over Christmas/New Year), TOIL, flexi-leave and an on-site Wellbeing Adviser service. We offer a generous occupational pension scheme, where the Methodist Church will pay double the employee contribution up to a maximum of 16% employer contribution.

The Methodist Church is an inclusive and supportive employer. We are actively committed to encouraging applications from people of all backgrounds. We welcome applications from people of Black, Asian and other Minority Ethnic groups. 

Closing Date: Sunday, 28 September 2025
Interviews: Tuesday, 14 October 2025 at Methodist Church House, London.

The Freedom Fund

The Freedom Fund is a global non-profit dedicated to ending modern slavery. Since 2014, we’ve invested over $100 million into frontline organisations and coalitions, helping to shift power to local actors and create lasting systems change. Our new strategy doubles down on this commitment, investing in anti-slavery movements, fostering collaboration, and working as a trusted partner to the incredible people and organisations driving this work forward. 

Research and Impact Data

This is a key role in the Freedom Fund’s Research & Evaluation team, playing a key role in measuring the real-world impact of anti-slavery initiatives across the globe. You’ll also contribute to research and evaluation projects that deepen understanding and improve the ways we work to prevent and address modern slavery.

In this role, you’ll manage the digital backbone of our data systems, ensuring that impact is measured consistently and meaningfully. You’ll provide colleagues and partners with the tools and training they need to monitor progress and address challenges. Through engaging dashboards and innovative visualisations, you’ll turn complex data into accessible insights for a wide range of audiences: from grassroots partners to the Freedom Fund’s senior leadership.

You’ll report to the Head of Research & Evaluation and work alongside Research & Evaluation team members based globally. The role will involve one to two international trips per year. This position offers excellent opportunities to advance your professional skills and the chance to influence how impact is measured and communicated across the anti-slavery movement.

Interview process:

2 stage interview process: week commencing 29th September 2025.

Please see the job description for all details.

The Queen’s Reading Room is the charity founded by Her Majesty Queen Camilla in 2023. We believe that books make us happier, healthier and better connected, having a strong positive impact on our mental health, brain health and social connectedness. We’re on a mission to get more people reading more, for all the transformative benefits of books.

Our work is in three areas: neuroscientific study to understand the lifelong benefits of regular reading; the production of accessible content and events; and grassroots work to help shelters and refuges access books and shared reading groups, in partnership with organisations like St Mungo’s, The Elm Foundation and Reading for Wellbeing.

Our audience is predominantly digital, reaching 12 million people annually in 183 countries. We’re concerned that the UK is currently facing a reading crisis, with children’s reading rates the lowest on record and 1 in 2 adults not having read nor listened to a single book last year. We’re working hard to change that.

About the Role

The Queen’s Reading Room is funded entirely by grants, donations, sponsorship and income from events. We’re looking for a vibrant and well-connected individual to join the small but agile team, to lead this function within the charity and design and set up a fundraising committee. You will build on a strong base of income generation and work to sustain and expand it.

You will be responsible for building the fundraising strategy with the charity’s CEO and Board of Trustees; for identifying appropriate opportunities to generate funding in the UK and internationally; and for the targets agreed by the CEO and board. You will be comfortable with, and have experience in, the world of high profile and high net-worth individuals, legacy fundraising, fundraising and friendraising events. You will know how to build relationships with individual donor prospects along with charitable trusts, foundations and other institutional funders. You will attend networking events and meetings with potential donors.

Your role will include devising and creating fundraising events; securing sponsorship for events and festivals; contributing to the writing and submitting of funding applications to charitable trusts and foundations; and advising and providing suitable copy for fundraising marketing and digital materials. You will work with the team to create case studies and grant reports, sharing and telling great stories to supporters to ensure that they understand the difference that their donations make and with a view to securing repeat support.

You’ll create new relationships by preparing and delivering pitches, talks and presentations and prepare reports and give presentations on fundraising progress to the CEO and the Board of Trustees.

You will join as a key member of the organisation, alongside the CEO, Director of Operations, Director of MarComms, Head of Talent, Head of Production and Team Researcher.

About You

Our ideal candidate will have a proven track record of significant and sustained income generation. You’ll have a track record of managing and developing relationships with individual donors and be committed to building good internal and external relationships. You will have experience of performing due diligence and have a careful and considered approach to fundraising. Your knowledge of the fundraising market will be excellent. You will understand the complexity of the charity landscape and the sensitivities of the role. You will understand the need for confidentiality to be paramount.

Strong writing and presentation skills are essential.

There will be a lot going on at once, so we’ll be looking for someone who is flexible with changing priorities and who has excellent administrative, IT, organisational and planning skills. You’ll be able to prioritise your workload, manage administration and be able to work independently. You will be an excellent team player but be able to take responsibility for your own work stream.

You’ll have a passion for charity work and a strong commitment to the organisational ethos and goals of The Queen’s Reading Room.

Details

Part/ full time negotiable.

6 month probation, during which time, the candidate must have raised the equivalent of their salary.

Office-based in London Victoria, with remote team members.

You need to be eligible to work in the UK to be considered for this role.

The Digital Officer will support the Communications team in creating innovative and engaging content and posting to social media channels to tell the story of ParalympicsGB and its athletes. The role will work closely with sports and athletes to facilitate filming opportunities and will assist in the delivery of branded content for commercial partners and key stakeholders.

The Digital Officer will also support programmes of activity which seek to fulfil the organisation’s vision ‘through Sport inspire a better world for disabled people’.

REPORTS TO:Digital Producer

TYPE OF CONTRACT: Permanent

HOURS OF WORK: Such hours as are necessary to fulfil the duties. This will involve a minimum of 35 hours per week and include work in evenings and weekends as required.

LOCATION: Hybrid of London office and home based.  ParalympicsGB Office: 101 New Cavendish Street, W1W 6XH. Travel may also be required in the UK and abroad as necessary.

KEY RESPONSIBILITIES:

Content creation

Develop and oversee production of content in our brand identity including video, graphics and photography for ParalympicsGB social media channels (TikTok, Instagram, Facebook, YouTube).

Plan, shoot, edit, and publish high-quality, platform-specific vertical videos tailored to maximise organic reach and engagement with ParalympicsGB’s priority audiences: Young People, Disabled Community and Potential Allies.

Will also be required to support wider ParalympicsGB staff teams with the production of content for internal use on occasion.

Social Media Management

Assist the Digital Producer with the management of ParalympicsGB social media channels and when needed helping to post and schedule content in our tone of voice.

Contribute to monitoring social media channels for real-time trends and content opportunities to shape the team's narrative and engage with priority audience groups. 

Keeping up to date and aware of the latest news from sports and athletes.

Branded content

Work closely with the commercial team to align partner content with broader campaigns and ParalympicsGB’s content strategy.

 Website

Contributing to ParalympicsGB digital channels including copywriting, image and video editing including athlete biographies and sport information. Research of athlete personalities and interests to populate future content plans.

 CRM

Keeping an up-to-date record on the ParalympicsGB CRM system of athlete content appearances and all relevant information.

 Games-time

Working on location at the heart of the Paralympic Games as part of the communications team to support athletes, team members and media with the delivery of key communications objectives. Will support Content Producer with capturing engaging Games-time content for ParalympicsGB channels.

This job description is not to be regarded as exclusive or exhaustive. It is intended as an outline indication of the areas of activity and may be amended from time to time in the light of the changing needs of the organisation through appropriate processes of consultation and the mutual agreement of both parties.
 

PERSON SPECIFICATION

EXPERIENCE

· Minimum 2 years’ experience producing and publishing content either in-house or developing their own channels

KNOWLEDGE AND SKILLS

Essential  

· Experience shooting with cinema line cameras (Sony, Canon).

· Experience of shooting video through mobile devices

· Proven track record of producing engaging content across multiple digital channels. Please attach viewable link of showreel/previous work examples to application.

· Experience in managing and posting to social media channels for a brand/sports team/recognised personal channel.

· Strong knowledge of video first social platforms and trending content.

· Experience of using Adobe editing software (Premiere Pro, After Effects).

· Strong understanding of editing styles, colour grading etc

· Strong communication skills, developing relationships with sports and athletes

· Ability to work to strict deadlines.

· Experience of organising shoots.

Desirable

· A working knowledge of graphic design and photo editing software.

· A knowledge of, and passion for, sport.

· An understanding of ParalympicsGB, its function and role and the environment in which it operates.

· Be able work as part of a team and on your own initiative.

· General knowledge of disability sport.

· A knowledge of paid social media advertisement.

BEHAVIOURAL COMPETENCIES AND QUALITIES

Communication: Excellent communication skills with the ability to express message and impart information clearly, concisely, and convincingly to a wide variety of audiences and through a variety of mechanisms, including both verbal and written communication.

Creativity: The ability to understand a problem or issue, and the factors that influence it, and consider constructive inventive ways in which a solution can be found, and a positive work outcome achieved. The desire constantly to consider ways in which existing practices could be done better and more efficiently.

Organisational Skills: The ability to plan, organise and execute work programmes, working to tight deadlines and often in a reactive environment.

 VALUES

ParalympicsGB is an organisation with a unique role and key responsibilities within the UK high performance system. Delivery of our ambitions very much relies on both working with, and through others, and by focussing on our two strategic priorities: taking the best prepared team to each summer and winter Games; and inspiring social change.

As an organisation we are committed to three values: excellence, respect, and integrity. Every ParalympicsGB employee is expected to adhere to: 

Excellence

Everything we do at ParalympicsGB reflects our ambition to be world leading. We care deeply about what we do and bring a flexible, positive, and progressive approach to our interactions with others. Like the athletes that we support, we will always challenge ourselves and others to do better. 

Respect

Our relationships with each other, our partners and the wider community are based on respect, trust, and a deep-seated belief in diversity, inclusion, and the value of our differences.

Integrity 

We demand the highest standards from ourselves and others, seeking always to do the right thing and to engage with openness and transparency in all that we do. 

 

Do you have experience of providing high-quality administrative and governance support in a complex organisation?

We are recruiting a Governance Co-ordinator to join our Governance Team at the Motor Neurone Disease (MND) Association. This is a key role providing essential company secretariat support to the Board of Trustees, Committees, the CEO Office and the Head of Governance & Compliance. As Governance Co-ordinator, you will help to ensure the Association maintains the highest standards of governance through efficient administration, effective meeting support and accurate record keeping.

Key Responsibilities:

• Support the Head of Governance & Compliance to provide efficient and effective administration for Board and Committee meetings, including maintaining the meeting calendar and timetables.
• Organise logistics for meetings, including dates, venues, travel and accommodation.
• Provide full secretariat support to the Board and Committees, including preparing Chair briefings, attending meetings, drafting minutes and actions.
• Collate and distribute papers and presentations in line with agreed timescales, ensuring accuracy and clarity.
• Liaising with senior leadership, Trustees and others at senior levels on all aspects of Board and Committee meetings.
• Prepare, proofread, collate and distribute Board and Committee papers and presentations on time.
• Provide administrative and planning support for the Annual General Meeting and Trustee elections.
• Assist the Head of Governance and Compliance with implementing recommendations from governance reviews, including updating templates, policies and processes.
• Maintain accurate statutory records with Companies House and the Charity Commission.
• Manage the Board of Trustees SharePoint page.

About You:

• Experience of Board or Committee administration, including minute taking and organisation of Board/Committee meetings.
• Experience of working with meticulous attention to detail accuracy in all aspects of work.
• Experience managing confidential information with discretion and diplomacy.
• Excellent planning and organisational skills.
• Strong communication skills, with experience of building effective relationships at all levels.
• Ability to work both independently and as part of a team, with a flexible approach.
• Proficient in Microsoft Office, SharePoint and MS Teams, including experience of supporting hybrid meetings.
• Awareness of the principles of good governance.

About Us:

Our vision is a world free from MND. Our mission is to improve care and support for people with MND, their families and carers. We fund and promote research that leads to new understanding and treatments and brings us closer to a cure for MND. The Association also campaigns and raises awareness so the needs of people with MND, and everyone who cares for them, are recognised, and addressed by wider society.

What We Offer:

• 28 days holiday, increasing to 33 days after 5 years, plus Bank Holidays.
• Access to UK Healthcare, including dental, eyecare, health screenings, and therapies.
• 24/7 GP access via phone and video.
• Life assurance and confidential counselling helplines.
• Salary sacrifice schemes (Cycle to Work, Buy/Sell Annual Leave).
• Access to Benefit Hub for discounts on everyday shopping.
• Enhanced pension scheme.
• Opportunities for training and personal development.
• Hybrid working.

The full job description and further information about working for the MND Association is available in the candidate pack.

We are committed to equality, diversity, and inclusivity. We work to remove barriers for everyone affected by MND, employees, volunteers, and stakeholders.

As part of the Disability Confident Scheme, we guarantee interviews for disabled applicants who meet the role's requirements.

This role is home-based, with attendance once a week in either Northampton or London.

Making The Leap is an innovative societal change charity that aims to make a big difference. From direct delivery, to advocacy and leadership, we refuse to stay in our lane and believe passionately that those we exist to serve have the right to be anything they want to be. To say that this is an exciting time for the organisation would be an understatement, as our incredible funders, donors, partners and supporters have given us the chance to move to the next level, and have further influence and delivery nationally.

The shared soul of the organisation is to be passionate about helping young people from less-advantaged backgrounds; build up other charities and community groups and want to partner with them or support them; want to work with businesses and organisations to get things done; and care deeply about addressing racial inequity.

The organisation has a number of strands: core Making The Leap; the UK Social Mobility Awards; the Social Mobility Podcast and The Social Mobility List.

Digital Inclusion Coordinator 

Age Uk Westminster is seeking a Digital Inclusion Coordinator to join our community based inclusion team funded by Central North West London NHS Foundation Trust.

The Kensington & Chelsea and Westminster Social Isolation project supports and enhances existing Older Adult Mental Health services provided by CNWL by providing targeted outreach digital inclusion support to vulnerable older people with the aim of reducing the impact of loneliness and isolation. We are looking for someone who has confident Digital Inclusion experience and ideally some experience of working with people living with dementia.

The role will include providing intensive coaching, support and troubleshooting with IT skills and equipment as well as working closely with Age UK Westminster’s other services including digital inclusion group sessions and dementia activities. The role will demand a division of time in the office and in clients’ homes in Westminster.

Age UK Westminster is an equal opportunities employer. We encourage applications from all sections of the community. We would particularly welcome applications of speakers of Westminster and Kensington & Chelsea’s main community languages other than English (Arabic, Spanish, Portuguese, Tigrinya, Somali, French, Farsi).

Who you are:
You have experience working with older clients and / or those with mental health challenges, ideally in the voluntary sector, you’re proactive, organised, and passionate about delivering person-centred support that makes a real difference.

Why join us?
You’ll be part of a small, caring team committed to practical, person-centred support for older people both through groups and as individuals. This is a unique chance to shape a growing service and improve the quality of life for people living in your community.

Interviews will take place in the week beginning 6th October 2025.

Please see info on our website on how to apply.

To discuss this role please contact us.

Are you passionate about making a real difference in people’s lives and delivering an outstanding service?  

We’re excited to recruit for a Supporter Care Officer, and you will join our collaborative and solutions focused Supporter Care team! 

You will play a vital role in ensuring every supporter feels valued and appreciated and have a key part in enhancing the supporter experience and ensuring donations and data are handled with care and precision, contributing directly to the success of our life-saving work. 

Some of the things you will be responsible for are: 

• Delivering an exceptional supporter care service and you'll be the first point of contact for our supporters, ensuring every interaction is professional and aligned with our values. 
• Supporting the Senior Supporter Care manager with fine-tuning processes, handle queries escalated to you, and drive onward improvement by meeting team performance goals and championing innovation. 
• You will process gifts to maintain accurate records and financial reconciliation. Your attention to detail will directly support our fundraising success. 

About You  

• Proven experience in Supporter Care and income processing, ideally within a charity environment, with confidence in handling sensitive or escalated supporter interactions. 
• Strong working knowledge of CRM systems (ideally Raiser’s Edge), with a solid understanding of data accuracy, Gift Aid, and Data Protection legislation. 
• Excellent communication and interpersonal skills, with a proactive, solutions-focused approach and the ability to manage multiple tasks while working collaboratively across teams. 
• Team-oriented and values-driven, with a passion for delivering great supporter experiences, a positive attitude, and a commitment to continuous improvement.

If this sounds like you – we’d love to hear from you! 

About working for us  

This is a fast-paced and growing organisation that is really committed to making a difference. Being a part of our team is being part of a thriving, positive, dynamic, successful, and welcoming community that is making an impact. We will support you and develop you should you wish this, and you get the opportunity to be involved in activities outside the scope of your immediate role. We care about your health and well-being and your work-life balance, and you will feel that your contribution is valued and matters. 

About us   

Pancreatic cancer is a tough one but we're taking it on. It is tough to diagnose, tough to treat, and tough to research. For too long this disease has been side-lined. We want to make sure that everyone affected by it gets all the help they need. Together we are taking on pancreatic cancer. Underpinning this vision are our three values:  

• Courageous 
• Collaborative  
• Compassion 

We cannot achieve our vision without employing people who are committed to our vision, strategy, and values.  

At Pancreatic Cancer UK (PCUK) our ambition is to create an inclusive working environment that reflects the communities and audiences that we engage with and where everyone can be their true selves, where they feel respected, championed, heard, and supported.  We want our workforce to achieve their potential, understand their contribution and feel proud of their impact by creating a culture and organisation that is genuinely inclusive by advancing equality, diversity, inclusion, and belonging through our policies and practices.  

We believe diversity drives great outcomes by encouraging the different points of view that come from a diverse workforce. We want to hear from and engage with people whose experience of dealing with this disease may be very different depending on their individual circumstances and background. We can think of no better way to do this than by making sure this role fully represents our intent; therefore, we are especially keen to consider applications from suitable applicants who consider themselves to be in areas that appear underrepresented within the charity sector.  

Safeguarding 

PCUK is committed to safe and fair recruitment processes that safeguard and protect those we work with, support and serve. We make sure all our staff are selected, vetted (DBS/Criminal record checks where appropriate), trained, and supervised fairly and to a high standard so that they can provide safe, effective and compassionate care. Where we work with volunteers, we extend the same support in order to ensure that they are working within our ethos and standards. 

Hybrid-working: 

Our London office is a place to connect, collaborate and celebrate with colleagues, we recognise that flexibility around where you work is just as important. We are currently working hybrid with a minimum of 2-3 days in the office. This is an office based role where you may be required to be in the office more frequently to attend activities and meetings depending on the needs of the role.  

How to apply  

• Please download the Job Description and Person Specification for full details of the role on our website's advert. If you have any questions about this role that we’ve not answered, please get in touch with Alex (contact details are on our website's advert).
• To apply, please complete the online application form, setting out why you are interested in the role and how you meet the person specification criteria. This information will be used to select candidates for interviews.  We're looking for candidates who can seamlessly integrate into the team and therefore, must meet all the essential criteria to be considered for this role.
• You will need to have the right to work in the UK as we are not able to provide sponsorship for this role. 
• Interviews will be held in person at our office, on 1st and 2nd October. Our address is Queen Elizabeth House, 4 St Dunstan’s Hill, EC3R 8AD. 
• Please note: If you have applied for this position since July 2025, we are unable to consider a further application at this time.

No agencies/sales call please – as a charity we work hard to keep our costs down and therefore will not be engaging agencies to support this recruitment.  

Together for Short Lives is a charity that makes sure seriously ill children and their families get the care they need, especially at the end of life. We work closely with families, care professionals, and services to improve children’s palliative care. We also speak up to government leaders and decision-makers to help make sure families have access to the best support when they need it.

About the Role

As a Kentown Family Service Coordinator, you will be the first point of contact for families referred into the Kentown programme, helping them navigate health, social care, and voluntary sector services. You will:

• Carry out family needs assessments and co-develop personalised support plans with families.
• Build strong local relationships with health, education, and community services to ensure families can access the help they need.
• Promote the work of the Kentown Programme and Together for Short Lives and raise awareness of children’s palliative care in the region.
• Support family engagement events, training opportunities, and ongoing evaluation of the programme’s impact.
• Work collaboratively with the Kentown team, sharing learning and best practice across regions.
• This is a home-based role with travel across Lancashire, Cumbria, and Manchester.

About You

We’re looking for someone with experience in health, social care, or education who is passionate about supporting families. You will bring:

• Experience working directly with children, young people, or families with complex needs.
• Strong communication and relationship-building skills with families and professionals.
• The ability to assess needs, coordinate support, and signpost families to the right services.
• Confidence in collecting feedback and supporting events or activities for families.
• A proactive, compassionate, and organised approach, with good IT and record-keeping skills.
• A full driving licence and willingness to travel are essential.

At Hestia, we are guided by our core values and are dedicated to fostering an equitable, diverse, and inclusive organisation. Our mission is to empower individuals to rebuild their lives and achieve independence. Right now, we are looking for a Refuge Worker to play a pivotal role in our Domestic Abuse Service in Hackney

Sounds great, what will I be doing?

This role involves providing intensive, person-centred support to women in a residential setting. The role includes delivering key sessions, community meetings, and daily contact to assess and monitor individual needs. You will co-produce Support and Safety Plans with residents, focusing on their strengths and goals, and offer advice on safety, domestic abuse, housing, and independent living. Responsibilities also include liaising with statutory bodies on safeguarding matters, supporting move-on accommodation, and promoting empowerment through workshops and social activities. The role follows “The Hestia Approach,” prioritising co-production, recovery, and partnership with service users.

What do I need to bring with me?

You'll need to be able to demonstrate the core skills this role requires as well as match our values and mission. You don't have to tick all the boxes right away; the important thing is that you're willing to learn. We also value lived experience of the areas we support, so if you feel comfortable, please do mention this on your application.

Here's what the team will be looking for

Applicants should have experience supporting individuals with diverse and complex needs, including mental health issues and substance misuse. This includes delivering high-quality floating or outreach support, developing support plans, conducting risk assessments, and liaising with external professionals. Knowledge of safeguarding, welfare benefits, housing legislation, and the ability to accurately record casework using computer systems is essential. The role also requires the ability to work independently in the community and travel throughout the borough.

Please note: This role is open to female applicants only, in accordance with Schedule 9 (1a) of the Equality Act 2010.

Interview Steps

We keep our interview process simple, so you know exactly what to expect.

• Shortlisting call: We have a team of dedicated recruitment specialists who will speak to you about your experience, motivations and values. They will also tell you about all the great work we do!
• Face to face interview: Now you will have face to face interview with the hiring manager. Our interviews are value and competency based.

Don't be alarmed if there are other stages in the process, it's all part of the plan for some of our roles.

Our commitment to Equality, Diversity, and Inclusion

Our services users come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes us stronger. We are committed to creating and maintaining a diverse and inclusive workforce and value the skills, abilities, talent and experiences, different people and communities bring to our organisation.

We are a disability confident employer

Hestia is proud to be a disability confident employer, dedicated to the employment and career development of individuals with disabilities. We offer a guaranteed interview scheme for all applicants with disabilities who meet the minimum criteria for the role they have applied for. We also provide reasonable adjustments during the selection and interview process, and throughout your employment with us.

Safeguarding Statement

Hestia is committed to safeguarding and promoting the welfare of adults, children and young people who are potentially at risk, and we therefore expect all staff and volunteers to do the same. We require all staff to undertake internal and external safeguarding training throughout their employment with Hestia.

At Hestia, we are guided by our core values and are dedicated to fostering an equitable, diverse, and inclusive organisation. Our mission is to empower individuals to rebuild their lives and achieve independence. Right now, we are looking for a Recovery Worker to play a pivotal role in our Complex Needs Service in Ealing.

Sounds great, what will I be doing?

The main purpose of this role is to empower a caseload of service users to manage their health and wellbeing, maintain their independence, identify their strengths and achieve their goals and aspirations, under the direction of the Service Manager. This is a 24/7 service and will require you to complete sleep in shifts as well as cooking for service users at the weekends as well. This can result in longer but few days worked but you will on average only work 39 hours per week.

What do I need to bring with me?

You'll need to be able to demonstrate the core skills this role requires as well as match our values and mission. You don't have to tick all the boxes right away; the important thing is that you're willing to learn. We also value lived experience of the areas we support, so if you feel comfortable, please do mention this on your application.

Here's what the team will be looking for

In this role, you will bring experience of working with individuals who have mental health needs and dual diagnosis, gained in either paid or voluntary settings. You will be committed to working in a calm, non-judgemental, and anti-discriminatory way, with an optimistic belief in each client's capacity for positive change. You will take a solution-focused approach, working constructively and collaboratively to address challenges, while using de-escalation skills to support clients who may display difficult or challenging behaviour.

You will also demonstrate flexibility and reliability, with the ability to work unsociable hours, including early, late, overnight and weekend shifts as required by the rota. You will be quick to learn, able to gather and process information effectively, make defensible decisions, and record detailed and accurate information to be shared appropriately within the framework of confidentiality. Most importantly, you will show a strong understanding of safeguarding, ensuring that issues are identified and addressed promptly to maintain the safety and wellbeing of service users at all times.

Interview Steps

We keep our interview process simple, so you know exactly what to expect.

• Shortlisting call: We have a team of dedicated recruitment specialists who will speak to you about your experience, motivations and values. They will also tell you about all the great work we do!
• Face to face interview: Now you will have face to face interview with the hiring manager. Our interviews are value and competency based.

Don't be alarmed if there are other stages in the process, it's all part of the plan for some of our roles.

Our commitment to Equality, Diversity, and Inclusion

Our services users come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes us stronger. We are committed to creating and maintaining a diverse and inclusive workforce and value the skills, abilities, talent and experiences, different people and communities bring to our organisation.

We are a disability confident employer

Hestia is proud to be a disability confident employer, dedicated to the employment and career development of individuals with disabilities. We offer a guaranteed interview scheme for all applicants with disabilities who meet the minimum criteria for the role they have applied for. We also provide reasonable adjustments during the selection and interview process, and throughout your employment with us.

Safeguarding Statement

Hestia is committed to safeguarding and promoting the welfare of adults, children and young people who are potentially at risk, and we therefore expect all staff and volunteers to do the same. We require all staff to undertake internal and external safeguarding training throughout their employment with Hestia.

Important Information for Candidates

If your application is successful, please be aware that you will be required to undergo pre-employment checks before a formal offer of employment can be confirmed.

We reserve the right to close this job advert early should we receive a high volume of applications or if the position is filled before the closing date. We encourage interested candidates to apply as soon as possible to ensure their application is considered.

Position Title: Helpline Advisor
Reports To: Helpline Supervisor
Salary: £17,280
Hours: 22.5 hours/week 
Contract: Part-time, initial 12-month contract (renewable)
Location: Office-based  (London) – some evening/weekend work required

Role Purpose:

The Helpline Advisor will be the first point of contact for individuals reporting incidents of anti-Muslim hate. The role requires delivering empathetic, confidential, and high-quality support to callers, as well as accurately recording reports and ensuring all relevant procedures are followed.

Helpline Advisors will support service users via multiple channels—phone, email, SMS, online chat and web form, by listening actively, offering appropriate information, and making referrals to specialist services where required. They will work closely with the Helpline Supervisor and participate in debriefs and reflective practice after each shift or reported incident.

Advisors will also play an important role in ensuring accurate data capture, safeguarding procedures, and upholding the values of compassion, non-judgement, and confidentiality.

Role Responsibilities: 

• Answer incoming calls from victims of hate crime with empathy and professionalism.
   

• Provide support to service users using a variety of methods, including telephone, email, SMS, online chat, online forms, and other written reports.
   

• Provide clear, appropriate advice, support, and information to service users, using a non-judgemental and person-centred approach.
   

• Keep accurate, detailed electronic records of each contact, including advice given, support offered, and agreed referrals.
   

• Understand when it is necessary to seek support from more experienced colleagues or external agencies and take appropriate action.
   

• Make referrals to other agencies when necessary, including child and adult protection concerns, on the advice of senior staff.
   

• Maintain strict confidentiality in accordance with data protection and safeguarding policies.
   

• Engage sensitively with individuals from diverse backgrounds, including those who may be distressed, traumatised, or in crisis (trauma-informed approach)
   

• Participate in supervision, debriefs, team meetings, and reflective practice sessions.
   

• Participate in training and professional development to stay informed of relevant legislation, policies, and best practices.
   

• Contribute to service evaluation and team-wide improvements.
   

• Work as part of a small, supportive team.

Person Specification: 

• Experience in helpline, support work, or similar client-facing roles.
   

• Understanding of hate crime and its impacts, particularly on Muslim communities.
   

• Excellent listening, communication, and note-taking skills.
   

• Ability to manage emotional content and maintain professional boundaries.
   

• Strong understanding and knowledge of anti-Muslim hatred and Islamophobia.
   

• Excellent understanding of British Muslim communities, their diversity, and everyday practices.

• Ability to work independently and manage time effectively in a remote/hybrid setting.
   

• Experience working with marginalised communities or individuals affected by discrimination or trauma is an asset.

• Familiarity with call-handling software or CRMs (e.g., RingCentral, Zoho) is desirable but not necessary.

• Commitment to the values of equality, diversity, and inclusion.

• Strong commitment to inclusion, ensuring that individuals from all backgrounds feel heard, respected, and supported. This includes working sensitively with people of all faiths and none, and with diverse identities, including LGBTQ+ individuals, queer Muslims, Muslims from minority sects, and other marginalised or intersectional communities.
   

• Enhanced DBS check required (to be obtained on your behalf if your application is successful).
   

Note: This job description is not exhaustive and may be subject to review and amendment from time to time in line with organisational needs. As the helpline opening hours extend then there is potential for the working hours and timings to change or increase.

Applications are being accepted on a rolling basis until the role is filled with a suitable candidate, with the aim of appointing someone by early September/ October. Applicants are responsible for ensuring they have the legal right to work in the UK and will be required to provide ID and verification if shortlisted.

At Hestia, we are guided by our core values and are dedicated to fostering an equitable, diverse, and inclusive organisation. Our mission is to empower individuals to rebuild their lives and achieve independence. Right now, we are looking for a Recovery Worker to play a pivotal role in our Redbridge Crisis Alternative Service in London

Sounds great, what will I be doing?

We are seeking a dedicated worker to manage a caseload of clients needing early intervention or prevention support with their mental health. The role involves delivering group activities and programmes, co-producing support with service users, and empowering them to engage effectively with professionals and community services. You will help develop peer support networks, monitor wellbeing and safety, and ensure all safeguarding concerns are addressed. The post requires flexibility, teamwork, accurate record-keeping, and timely completion of referrals, assessments, and reviews. You will also support colleagues, contribute to the smooth running of the service, and take part in regular supervision and professional development.

What do I need to bring with me?

You'll need to be able to demonstrate the core skills this role requires as well as match our values and mission. You don't have to tick all the boxes right away; the important thing is that you're willing to learn. We also value lived experience of the areas we support, so if you feel comfortable, please do mention this on your application.

Here's what the team will be looking for

We are seeking someone with proven experience supporting individuals with mental health and/or dual diagnosis, with strong knowledge of mental health conditions, recovery approaches, and relevant legislation. The role requires excellent communication, partnership-building, and case management skills, alongside the ability to work independently, as part of a team, and to support new staff or volunteers. You should have experience in planning and delivering initiatives such as groups, events, or volunteer programmes, as well as strong organisational, IT, and administrative skills. A solid understanding of safeguarding, risk assessment, and local recovery services is essential, along with the confidence to represent the organisation externally and manage work effectively under pressure.

Interview Steps

We keep our interview process simple, so you know exactly what to expect.

• Shortlisting call: We have a team of dedicated recruitment specialists who will speak to you about your experience, motivations and values. They will also tell you about all the great work we do!
• Face to face interview: Now you will have face to face interview with the hiring manager. Our interviews are value and competency based.

Don't be alarmed if there are other stages in the process, it's all part of the plan for some of our roles.

Our commitment to Equality, Diversity, and Inclusion

Our services users come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes us stronger. We are committed to creating and maintaining a diverse and inclusive workforce and value the skills, abilities, talent and experiences, different people and communities bring to our organisation.

We are a disability confident employer

Hestia is proud to be a disability confident employer, dedicated to the employment and career development of individuals with disabilities. We offer a guaranteed interview scheme for all applicants with disabilities who meet the minimum criteria for the role they have applied for. We also provide reasonable adjustments during the selection and interview process, and throughout your employment with us.

Safeguarding Statement

Hestia is committed to safeguarding and promoting the welfare of adults, children and young people who are potentially at risk, and we therefore expect all staff and volunteers to do the same. We require all staff to undertake internal and external safeguarding training throughout their employment with Hestia.

Important Information for Candidates

If your application is successful, please be aware that you will be required to undergo pre-employment checks before a formal offer of employment can be confirmed.

We reserve the right to close this job advert early should we receive a high volume of applications or if the position is filled before the closing date. We encourage interested candidates to apply as soon as possible to ensure their application is considered.

About The Role
Closing Date: 19th September 2025 
Interview Date: 8th & 10th Oct 2025 
About the opportunity 
Are you passionate about breaking down barriers to clear and accessible information for all? Can you produce content in various alternative formats that deliver a meaningful impact on people affected by dementia? Are you skilled at adapting complex and technical information to make it clear and engaging? 
We are recruiting a Senior Content Editor (Accessibility) to join us full-time, working 35 hours per week on a permanent contract. 
This is a hugely exciting time to work for the UK’s leading dementia charity. Our content reaches hundreds of thousands of people affected by dementia. Our practical advice helps users feel less isolated and make informed life decisions. It connects them to support that can make a huge difference to those living with dementia and their families and carers. 
At the heart of our ambition is creating inclusive information to offer a better future. We are always looking to improve what we do and how we do it. Can you bring content expertise to help us reach wider audiences, especially those who find it harder to access information and support? You’ll create content for a variety of audiences in different formats, such as Easy Read and translations and across print and online channels, including audio.  
In this role, you will work with the Publishing and Editorial Manager and our Content and Digital teams to deliver meaningful impact on the lives of people affected by dementia. We are part of the Income & Engagement directorate, focused on establishing the urgency of quality care and support for people with dementia and driving the engagement to resolve this. You’ll need to be an effective collaborator and strategic thinker. 
This is a homeworking role, and you will be required to regularly travel to London to attend internal meetings. You must reside in the UK and have the correct right-to-work documents to work in the UK. 
About you 
This role provides a great opportunity to showcase your writing, editing and content expertise. You’ll provide insight into specific accessible needs and be focused on finding the right solutions for different situations. You’ll have the opportunity to work on a variety of interesting and vital programmes of work that provide help and hope for everyone affected by dementia. 

- You’re a strategic and creative professional who can communicate confidently and engagingly.
- You will have excellent writing and editing skills.
- You’re a natural collaborator and be curious, and highly motivated about ending the devastation caused by dementia. 
- You will build and develop meaningful relationships with a wide range of individuals and communities. You will play a vital role in helping us build trust and broaden our reach. 
- Managing one line report, you’ll also contribute to the success of the Publishing team, helping support our aims and priorities.
- You’ll role model a culture of continuous improvement, streamlining processes and driving efficiency and excellence. 

What you’ll focus on: 

- Produce clear and accessible high-quality content on all aspects of dementia. 
- Manage and develop our portfolio of alternative formats across print and online channels, including the growth of our audio offer.  

- Building networks to help increase access to information and support for more people and communities affected by dementia. Sharing expertise and insight to promote best practice on accessible content. 

- Played a key role in the Publishing team as a line manager and supported the Publishing and Editorial manager in driving success.