Community manager jobs
HOME-START HILLINGDON (HSH)
Volunteer Lead Co-ordinator (Full-time)
Permanent Full-Time Contract:
Hours: 36 hours per week (full-time)
Salary: Circa. £37,704* (including OLW) NJC scale point 24-26
(Starting salary dependent on experience) *Based on SCP 24 (full-time)
Home-Start Hillingdon is dedicated to supporting our community to enable families to provide their children with the best possible start in life
We are looking for a non-judgmental, compassionate individual who would fit into our passionate team.
Purpose of the Role
To lead on the recruitment, development, training, and well-being of a team of volunteers who deliver vital Home-Start support to families. The role involves managing a caseload of volunteers and supporting families directly where appropriate. Over the course of the year, an average of one day per week will be dedicated to leading volunteering strategy and practice, with the remainder focused on family support delivery.
Key Responsibilities. As Volunteer Lead Co-ordinator you will:
- Carry out initial home-visits and support families to set and monitor goals
- Match volunteers with families according to need and capacity
- Supervise an appropriate caseload of volunteers and enable them to support families
- Monitor safeguarding concerns and liaise with the Operations Manager/Director as needed
- Lead volunteer recruitment to grow and sustain HSH’s diverse pool of volunteers
- Create marketing materials (flyers, social media, newsletter content) in collaboration with Communications and Campaigns Coordinator (CCC
- Oversee and co-ordinate the delivery of Volunteer Preparation Courses
- Organise / deliver a programme of training sessions for current volunteers
- Lead on annual volunteer social events and develop ongoing opportunities for volunteer recognition and reward
You will need to be a car owner/driver
To Apply:
Please send us your CV with a cover letter that gives clear evidence, with examples, of how you meet all the points listed in the Person Specification
CV’s without a cover letter addressing the points on the Person Spec will not be considered.
Closing Date: Monday 22nd September at 9am Interview Date: Friday 3rd October
(An appointment will be made subject to satisfactory reference and an Enhanced Disclosure and Barring Service Check)
It’s important that our team represent the diversity of the borough. We particularly encourage applications from Black, Asian or Minoritised Ethnic people/PoC, and marginalised groups.
Home-Start is committed to safer recruitment practice as an important part of safeguarding and protecting children and vulnerable adults.
Company limited by guarantee Registered in England and Wales - No. 04612504 Registered Charity No: 1100534
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
We’re looking for a motivated and relationship-driven Project Coordinator (Growth & Engagement) based across Greater Manchester to help us build and sustain impactful partnerships that will grow the reach and visibility of our Dog Champion Scheme.
At Street Paws, we believe that no one should be forced to choose between a safe place to stay and the pet they love. For people experiencing homelessness, a pet can be a vital lifeline — providing emotional support, a sense of safety, and unconditional companionship in the most difficult circumstances.
Sadly, most accommodation services do not allow pets, leaving people with an impossible decision: stay with their pet and remain homeless, or enter housing alone. At Street Paws, we work to remove that barrier through compassionate, practical action.
We support homeless pet owners by:
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Providing free veterinary care and preventative treatment
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Offering essentials like leads, coats, food, and bedding
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Training hostels to become pet-friendly through our Dog Champion Scheme
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Advocating for inclusive housing and service access
Since launching our Dog Champion Scheme, we’ve trained hundreds of hostel staff, supported dozens of services to welcome pets, and helped keep hundreds of people and animals safely together.
About the Role
This role is perfect for someone who is passionate about social justice, inclusion, and the human–animal bond — and who is confident in building connections with frontline organisations, community services, and supporters.
As Project Coordinator (Growth & Engagement), you’ll focus on building relationships with new hostels, expanding awareness of our work, and promoting our training programme and online learning platform. You'll also work with existing partners to make sure they feel supported and are continuing to deliver on their commitments to pet-friendly care.
Key Responsibilities
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Promote and grow the Dog Champion Scheme by identifying and engaging new partner hostels
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Build and maintain strong relationships with hostel staff, local authorities, housing providers, and referral networks
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Introduce and guide partners through the onboarding and training process
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Deliver clear, engaging communication about the benefits and expectations of becoming a pet-friendly service
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Support the delivery and monitoring of online training through our learning platform
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Collect feedback and stories from the hostels we work with to showcase impact and promote the scheme
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Represent Street Paws at local events, forums, and outreach opportunities across the North of England
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Work closely with the wider team to align delivery with Street Paws’ core values and strategic goals
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Support other areas of our work where needed, including volunteer engagement and public awareness campaigns
About You
We’re looking for someone who is:
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A great communicator – confident talking to frontline services, potential partners, and wider community networks
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Skilled at building trust and relationships with people from all backgrounds
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Organised and proactive – able to manage your own workload, travel when needed, and meet project goals
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Creative and people-focused, with an eye for spotting opportunities to grow and share our impact
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Committed to inclusion and compassionate support – you’ll be representing a charity that’s non-judgemental, trauma-informed, and rooted in dignity for all
Experience working in the charity, housing, or community sector is a plus, but not essential. What matters most is that you believe in our mission and want to be part of positive, person-centred change.
What We Offer
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A flexible, remote-working role with the opportunity to travel and meet partners across the region
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A supportive, values-led team environment
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Opportunities to grow with us, shape the role, and influence how we engage new partners
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The chance to make a tangible difference for people and pets who are often excluded from services
Applications close Friday 29th August. Interviews will be held week commencing 8th September 2025
Please indicate which role you wish to be considered for in your cover letter; Growth and Engagement or Operations and Development.
The client requests no contact from agencies or media sales.
You will be required to attend the office for a minimum of 2 days per week with the option to work remotely for the remaining 3 days.
About us
Christian Aid exists to create a world where everyone can live a full life, free from poverty. We are a global movement of people, churches and local organisations who passionately champion dignity, equality and justice worldwide. We are the changemakers, the peacemakers, the mighty of heart.
We're committed to building a diverse and inclusive workplace, and recognise the value this brings in forming strong, creative and high performing teams. We welcome applications from all sections of the community, and from those with experience from outside of the voluntary sector. And no, you don't have to be Christian to work here - we encourage people of all faiths and none to apply. We just ask that everyone lives out our values of dignity, equality, justice and love. We value a good work-life balance, so we're open to part-time and flexible working. We also offer hybrid working for our office-based colleagues and the option of being a homeworker for most of our roles too.
Learn about our vision, mission and values
About the role
We are seeking an experienced Head of Governance, Compliance and Risk to work across Christian Aid and its subsidiaries to be the trusted advisor and subject matter expert.
As Head of Governance, Compliance and Risk you will:
-Provide expert advice on legal structures for subsidiaries, including Christian Aid Ireland.
-Provide high quality briefings with suggested solutions having sought professional advice where more specialist knowledge is required
-Establish and implement a comprehensive risk management framework including registers and appetite statements to guide directorate-level risk management.
-Develop a compliance culture covering data protection, money laundering, counter-terrorism, sanctions management, fraud prevention, and misuse of funds.
-Complete all regulatory filings (Charity Commission, OSCR, Companies House, ICO) within deadlines to avoid penalties.
-Implement an agreed internal audit plan reviewed by the Audit and Risk Committee to ensure assurance over key controls.
-Evaluate key contracts to ensure compliance and provide legal advice using external panels when necessary.
-Lead a team empowering others to drive progress and foster a culture of collaboration and continuous learning.
-This role will be managing 5 people.
About you
Essential:
As Head of Governance, Compliance and Risk you will have;
-A professional qualification in law, accountancy, Certified Internal Auditor (CIA), or corporate governance (ICSA).
-Extensive experience in UK Charity and corporate governance, compliance, and risk management within complex organisations.
-Demonstrable expertise in managing legislative changes and interpreting regulations.
-Advanced understanding of legal frameworks (e.g. data protection laws), regulatory requirements, risk management principles, and internal audit processes.
-Exceptional analytical skills for interpreting legislation; ability to communicate technical information effectively to non-specialist audiences; negotiation skills for resolving disputes.
Desirable:
-Experience acting as legal counsel
-Informed on legal, regulatory and sector developments
-Experience of working in global contexts
-Experience of working within changing political regimes and understanding the implications for sanctions and other compliance elements
-Previous data protection experience
Further information
At Christian Aid we strive to be an inclusive and diverse employer and recognise the value that this brings in helping to build strong, creative and high performing teams.
We are actively encouraging racialised minorities, LGBTQ+, people with disabilities, returning parents or carers who are re-entering work after a career break, people with caring responsibilities, people from low socioeconomic backgrounds, women, and older workers to apply. This is because these groups are under-represented within our teams, especially at senior level, and we recognise and value the contributions members of these groups make to strong, creative and high performing teams.
We have a strong Christian ethos and we encourage applications from all faiths. Applicants will be expected to demonstrate an understanding of and sympathy with Christian Aid's faith identity.
All successful candidates will require a DBS/police check appropriate to the role and location and a Counter Terrorism Sanction check as part of your clearance for commencing your role with us. We also participate in the Inter Agency Misconduct Disclosure Scheme. In line with this Scheme, we will request information as part of the referencing process from job applicants' previous employers about any findings of sexual exploitation, sexual abuse and/or sexual harassment during employment, or incidents under investigation when the applicant left employment. By submitting an application, the job applicant confirms their understanding of these recruitment procedures.
This role requires applicants to have the right to live and work in the country where this position is based and undertake the role that you have been offered. If you are successful and we make you an offer for the role, we will be required to conduct a right to work check on your immigration status in the UK. We will contact you regarding the documentation you will need to provide to evidence this.
You can expect a wide range of rewards and benefits, please refer to the benefits booklet for your location to see our full list of employee benefits.
For Salary details for this role, please refer to the Salary band by location.
Prospectus is delighted to be working with our client as they look to appoint a Place Lead to their Team. The organisation transforms post-industrial towns by finding and bringing together civic entrepreneurs and creating the ecosystem they need to thrive. This is a permanent position and will be offered on a 4 day working week (compressed hours) basis. Whilst the position is remote, there will be an expectation to frequently travel to areas such as Wrexham and Rochdale, and also attend meetings in London.
In every town, brilliant people are working to make things better. They spot what’s needed, bring others with them, and start creating change. But too often, they’re doing it in spite of the system, not because of it. Short-term funding kills momentum. Distant rules block action. And the people who live there rarely get to decide what happens next.
The charity exists to change that. We help local people take control of their town’s future, together. We support a shared vision, connect energy and ideas, and help long-term funding flow to what matters most, as decided by the people who live there.
We’re looking for a grounded, ambitious and deeply relational person to take forward the organnisation's work in Wrexham, Rochdale and potentially other areas. This role will help shape bold, community-driven change in towns full of energy, ideas and potential. You will oversee all aspects of their work in these areas, developing and delivering an ambitious, community-rooted strategy that brings local people together behind a vision for their areas.
The role calls for someone who is detail oriented but can see the bigger picture. Someone warm, personal and engaging, who sees opportunity and harnesses it. The successful candidate will have a strong track record of developing and delivering strategies in community-led or place-based settings. You will be skilled in planning and project management, have excellent relationship building experience and be comfortable working within, and navigating, ambiguity. Finally, you will need the ability to drive, with access to your own vehicle, to travel independently across the country.
If you’re based in or around Manchester and Liverpool (where travel to Wrexham and Rochdale is convenient), this could be the perfect opportunity help galvanise and drive real change for local people.
As a specialist Recruitment Practice, we are committed to building inclusive and diverse organisations, and welcome applications from all sections of the community. We invest in your journey as a candidate and are committed to supporting you in your application.
To register interest in this position, please apply with your CV only. If your profile is suitable for the role, you will be provided with full details of the position and invited for an initial conversation.
Following this conversation, you will be provided the details needed to put together a full application. For the best possible candidate experience, we recommend you express your interest as early as possible.
Interviews: Early September
About Research Data Scotland
We have some excellent data in Scotland, an excellent research community, and the ability to bring people together from Government, academia, industry and public bodies, to make real change happen. Working in partnership, we’re widening the range of data available, creating new data assets and providing a single point of contact for researchers to provide safe, secure and effective access to public data in a trustworthy manner.
Our focus is on providing a streamlined service for researchers, as well as extending the range of data available through the service, particularly in the areas of Covid-19, NHS imaging, geospatial data, children and justice services.
Our partners include: Scottish Government, Public Health Scotland, National Records of Scotland (NRS), and the Universities of Aberdeen, Dundee, Edinburgh and Glasgow. We work closely with the national and regional safe havens. And we are in contact with other organisations in Scotland and across the UK in the data research sector, including public sector, research and commercial bodies.
As we embark on this search for a Chief Data Officer, we are reaching out to individuals who are as passionate about this work as we are. They will hold our values of Transparency, Collaboration, Integrity, Humility and Courage. And they will bring leadership, subject expertise and a commitment to helping RDS work closely with partners and forge ahead in its work to improve outcomes for the people of Scotland through better use of data.
About the job
The Chief Data Officer is part of the RDS Leadership team, with responsibility for establishing and overseeing the range of programmes that source the portfolio of datasets available for use in research. They will lead a cross-functional team to develop and execute the tactics that broaden and maintain a collection of research data. They’ll work closely with senior leaders and colleagues across the public sector to drive system-wide operational efficiency and demonstrate trustworthiness in how data is used.
About you
This is a senior leadership position and central to the delivery of a wide-ranging data transformation agenda. Collaboration is vital in this role, so you’ll feel confident to build strong enduring relationships and have natural skills to influence others and bring people on the change journey with you. You are ambitious, resilient and pragmatic, understanding the complexity of our environment means change is rarely linear!
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Join the fight against climate change by securing vital funding that directly protects the world's most important rainforests. This is your chance to make a real difference while building meaningful relationships with funders who share your passion for environmental and social justice.
Cool Earth isn't just another climate charity – we're pioneers in community-led conservation, working alongside Indigenous and rainforest communities across the Amazon, Congo, and Papua New Guinea. For over 17 years, we've proven that the most effective way to protect rainforests is by empowering the people who call them home.
About You
As our Trusts Officer, you'll be at the heart of our mission, securing the funding that enables rainforest communities to defend their ancestral lands from illegal loggers and extractive industries. Every successful grant you secure translates into direct support for families who have been protecting these vital ecosystems for thousands of years.
You'll work with our innovative approach of providing unconditional cash transfers to communities so they can decide how best to improve their lives, from clean water systems to healthcare, education, and forest monitoring technology. This isn't traditional charity work; it's partnership-based conservation that respects Indigenous knowledge and leadership.
Location and hours
Working 22.5 hours across three days per week, you'll enjoy a good work-life balance whilst accelerating your career in a role that combines strategic thinking, creative storytelling, and meaningful relationship building.
Whilst remote applications are welcome, Cornwall-based candiates may be prioritsed.
Cool Earth works alongside Indigenous and rainforest communities to halt deforestation and climate change.



The client requests no contact from agencies or media sales.
Events and Engagement Lead (Part-Time)
3–4 days per week | Circa £30,000 pro rata | Marlborough, Southwest England | Flexible/hybrid arrangements possible
A well-loved community venue based in a beautiful Grade II* listed former church in Marlborough is seeking an Events and Engagement Lead to join their team. The building is a vibrant cultural hub offering a diverse programme of arts and community events, playing a key role in the local social and cultural life.
This is a hands-on, strategic role where you’ll shape and deliver an exciting programme of events that inspires the community, increases bookings, boosts membership, and builds lasting partnerships. You’ll also lead on digital engagement and play a key role in supporting the venue’s long-term sustainability.
What we’re looking for:
We’re keen to hear from people with a proven track record in delivering events – whether that’s in the hospitality industry, arts and culture, charity sector, or any background where you’ve had to plan, run, and facilitate events from start to finish. You’ll be organised, people-focused, and brimming with ideas, with the confidence to bring them to life. An interest in the charity and community sector would be a huge plus, as would experience building audiences both in person and online.
This is a fantastic opportunity to bring your creativity, organisational skills, and relationship-building flair to a truly unique venue that blends cultural vibrancy with community spirit.
As a specialist recruitment agency, we are committed to promoting diversity and inclusion and encourage applications from all sections of the community. We support candidates throughout their recruitment journey.
The Charity and The Vision.
Scotty’s Little Soldiers is a UK-based charity dedicated to supporting military children and young people (0 to 25 years) who have experienced the death of a parent who served in the British Armed Forces. Founded in 2010 by Nikki Scott following the death of her husband, Corporal Lee Scott, the charity offers a unique blend of emotional, practical, and educational support to over 700 young people, and we have big ambitions to support over 1,000 children annually by 2030.
We are proud of our vibrant, non-traditional culture, which puts the needs of bereaved children and young people at the heart of everything we do. We embrace innovative approaches, are committed to creating smiles and believe in the power of community, resilience, and connection.
Role Mission.
At Scotty's, we believe every bereaved military child deserves our support. As Head of Grants, your role is to secure and manage major, long-term grant funding, maintain strong relationships with funders, and report on our impact to encourage continued support.
I am accountable for…
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Strategic Grant Income Growth: Developing and delivering an ambitious pipeline of grants income that not only meets but exceeds our annual agreed income budgets. Securing those multi-year, high-value grants that fuel the long-term sustainability of the charity's strategic growth and allow us to reach more families.
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Grant Funder Relationships: Cultivating and expanding deep, long-term, and genuinely mutually beneficial relationships with a diverse portfolio of military and non-military grant-making organisations.
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Grant Portfolio Management: Overseeing the lifecycle of all awarded grants, ensuring reporting, optimal allocation and tracking of funds (balancing restricted and unrestricted to best serve our families), and administrative oversight to maintain high standards of compliance and transparency which our funders expect and deserve.
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Impactful Storytelling and Application Development: Translating Scotty's heartfelt mission and profound impact into compelling, donor-centric narratives and high-quality proposals that truly stand out from the crowd. We want to demonstrate our social value and inspire significant, transformative investment.
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Best practice grant management: Championing the very best practices in grant fundraising, positioning Scotty's as a charity of choice for major grant-makers.
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Financial Stewardship & Forecasting: Providing regular, insightful forecasting of our grants pipeline (using Salesforce) and working with the Finance Team to ensure funds are being correctly used and logged - so we always know where we stand.
I am responsible for:
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Grant Strategy & Planning: Developing and implementing the grants strategy with a comprehensive, rolling programme of grant applications that are perfectly aligned with our charity’s strategic plans and agreed annual budget. We'll be focusing on securing those larger, transformative grants that make a real difference to starting each year with a higher percentage of funding already secured.
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Funder Research & Identification: Proactively researching and identifying new, high-potential funding opportunities that truly resonate with Scotty's mission and strategic priorities. This means using industry best practices and relationship building to find our perfect partners.
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Proposal Development & Submission: Leading the end-to-end development of high-quality, persuasive grant applications. This involves crafting compelling narratives from the heart, developing robust budgets factoring in overheads, and ensuring timely submission.
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Relationship Management & Stewardship: Building and nurturing strong, long-term relationships with both our existing and prospective funders. This means regular, personalised communication, sharing impactful updates and acting as a Scotty’s ambassador at funder events and meetings.
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Grant Management & Reporting: Meticulously managing all stages of awarded grants, including careful financial tracking (using Salesforce), ensuring we always adhere to grant agreements, and compiling comprehensive, insightful end-of-project reports that truly demonstrate our impact and foster continued support.
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Internal Collaboration: Working closely with our Families team, Finance Team, Comms Team and Fundraising Team to identify funding needs, gather powerful impact data, and ensure seamless delivery and awareness of all grant-funded activities. We work to weekly transparent Success Measures (3 key agreed metrics which help show we’ve had a great week and give leading and lagging indicators on how we’re doing), monthly and quarterly budget targets and short, daily and weekly team huddles to share good news, keep our culture forefront and ensure we can best support each other and deliver for the charity.
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Pipeline Management & Forecasting: Develop and maintain a robust pipeline of grant opportunities, regularly tracking progress, and providing accurate forecasting to help us make smart, strategic decisions for our future.
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Data Management: Ensuring all grant funding information, relationships, and communications are accurately inputted and updated on our charity’s CRM database (Salesforce). Keeping things tidy and organised is key for good governance.
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Grants landscape: Staying abreast of the trends and developments in the grants and trusts sector, identifying new approaches and opportunities to enhance Scotty's fundraising efforts and keep us ahead of the curve.
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Team Support: Providing a helping hand with administrative support to other areas of the charity if required. We're all good team players here at Scotty's, and we always support each other.
3-Month Goals:
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Onboarding & Immersion: Dive deep and achieve a comprehensive understanding of Scotty’s operating system (The Scotty’s OS), our values, our behaviours, our mission, and the significant impact we have. This will happen through intro meetings with everyone on the team and a tailored onboarding program.
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Grant Portfolio Audit & Handover: Conduct an audit of our existing grant portfolio, reviewing active grants, reporting schedules, and our funder relationships. We'll begin the handover process for existing relationships with the Head of Fundraising, ensuring a smooth transition.
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Funder Engagement & Feedback: Reach out and initiate contact with at least 5 key existing funders. This is about listening, gathering their valuable feedback, understanding their priorities, and beginning to build those personal, trusting rapports.
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Pipeline Initiation: Identify and qualify a minimum of 5 new potential grant-making organisations. We'll prioritise those who truly align with Scotty's mission and have the capacity for significant, multi-year funding – our future partners.
6-Month Goals:
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Income Target Ownership: Take full, enthusiastic ownership of ensuring we are on track to hit our existing grant budget lines. You'll provide regular and accurate forecasting, keeping us all informed and confident.
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Relationship Deepening: Strengthen relationships with at least 5 key funders, leading to demonstrable progress towards increased or renewed multi-year support.
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New Grant Acquisition: Secure at least 2 new grants of significant value (e.g. £10k+) from previously untapped funders, showcasing your success in converting those pipeline opportunities into real impact.
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Strategic Grant Mapping: Develop a comprehensive grant funding strategy, outlining key target areas, funder tiers, and a detailed timeline for our major applications for the next 12-18 months.
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Impact Reporting Enhancement: Collaborate internally to refine and enhance our reporting mechanisms. We want to ensure our data is readily available and tells the most compelling story for our funder reports.
9-Month Goals:
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Multi-Year Grant Success: Secure at least one new multi-year grant partnership with an annual income of £50k+, truly demonstrating your ability to unlock larger, sustained funding that makes a lasting difference.
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Pipeline Expansion & Value: Add £100k+ of new, qualified grant fundraising opportunities to our pipeline each month, always with a keen eye on those high-value prospects.
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Income Exceedance: Be on track to exceed the annual grant fundraising target, demonstrating strong performance and strategic growth that helps more bereaved military families.
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Innovation & Best Practice: Introduce at least one innovative approach or best practice (e.g. involving AI) to our grant fundraising strategy. This could be a new, heartwarming cultivation event, a bespoke reporting format, or a new research methodology – anything that helps us grow.
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Personal Development & Leadership: Review your personal development needs and opportunities, actively seeking ways to enhance your leadership in the grants sector and contribute to the wider fundraising team's success. We believe in growing together.
Essential Criteria
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Proven experience in charity grant management.
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Strategic planning: Ability to develop, implement, and evaluate grant strategies that align with the charity’s mission and objectives.
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Financial acumen: Competence in budgeting, financial monitoring, and reporting for grant programmes.
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Stakeholder engagement: Strong interpersonal and communication skills, with the ability to build relationships with funders, beneficiaries, partners, and internal teams.
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Analytical and decision-making ability: Skilled in assessing applications, monitoring outcomes, and making evidence-based decisions.
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Excellent written and verbal communication: Ability to produce clear reports, guidance, and correspondence tailored to a variety of audiences.
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Organisational skills: Ability to manage multiple priorities and deadlines in a fast-paced environment.
Desirable Criteria
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Sector-specific experience: Prior work within children’s bereavement, military-related charities, or with vulnerable children and families.
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Evaluation and impact measurement: Familiarity with monitoring and evaluating the impact of grant programmes, including data analysis and reporting.
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Policy development: Experience in developing or reviewing grant-making policies and procedures.
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Public speaking: Confident in representing the charity at external events, conferences, or media opportunities.
Additional Information
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The role may require occasional evening or weekend work
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Enhanced DBS check required
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Travel will be required to events and team training days
The Scotty’s Way
At Scotty’s, our personal performance is only 50% of what success looks like. Our culture is equally important. When you join our team, you sign up to The Scotty’s Way, rooted in our four core values:
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Families Come First
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Everyone a Supporter, Every Supporter a VIP
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Love What You Do
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Remember, Every Day
Our values are further supported by our four non-negotiable behaviours of Show Respect, Speak Up, Take Ownership and Actively Collaborate. We are looking for an individual who embodies these values and behaviours.
The application window for this role has been extended and will close on Friday the 5th of September 2025.
Thank you for your interest in joining our team, we are an equal opportunities employer, we are committed to creating a diverse and inclusive workplace where all employees are treated with respect and given equal opportunities for employment and advancement.
We do not discriminate based on race, colour, religion, gender, sexual orientation, age, disability or any other protected characteristic.
We encourage all qualified individuals to apply for employment within our charity, and we provide a fair and inclusive recruitment process for all candidates.
The client requests no contact from agencies or media sales.
You will be required to attend the office for a minimum of 2 days per week with the option to work remotely for the remaining 3 days.
About us
Christian Aid exists to create a world where everyone can live a full life, free from poverty. We are a global movement of people, churches and local organisations who passionately champion dignity, equality and justice worldwide. We are the changemakers, the peacemakers, the mighty of heart.
We're committed to building a diverse and inclusive workplace, and recognise the value this brings in forming strong, creative and high performing teams. We welcome applications from all sections of the community, and from those with experience from outside of the voluntary sector. And no, you don't have to be Christian to work here - we encourage people of all faiths and none to apply. We just ask that everyone lives out our values of dignity, equality, justice and love. We value a good work-life balance, so we're open to part-time and flexible working. We also offer hybrid working for our office-based colleagues and the option of being a homeworker for most of our roles too.
Learn about our vision, mission and values
About the role
Reporting in to the Director of Organisational Effectiveness, the Head of Health, Safety, Security & Safeguarding is a key role for Christian Aid and will inspire, design and drive Christian Aid's Global Safe strategy, in respect of safety, security, and safeguarding, ensuring that staff in the UK, overseas offices, and partner organisations operate in a safe, secure, and well-supported environment.
The post-holder will be the custodian of a safe culture, ensuring that it aligns with the global culture programme and overall people strategy and be the organisation's safeguarding and security ambassador and expert, acting both internally and externally as a thought leader, challenging appropriately and bringing external expertise to Christian Aid.
Some of the main responsibilities and accountabilities for the role are:
-Monitor and assess security risks in operational locations, providing guidance on crisis response and emergency planning.
-Model a culture of continuous learning through training staff and partners on security awareness, travel safety, and incident response protocols.
-Champion and oversee incident reporting and response mechanisms, ensuring timely and effective action in case of security threats.
-Lead and embed a safeguarding culture across Christian Aid and its partners, ensuring compliance with global safeguarding standards.
-Foster continuous improvement through the development of safeguarding policies, procedures, and reporting mechanisms to protect staff, communities, and program participants.
-Model accountability through leading investigations and responses to safeguarding concerns, ensuring appropriate action is taken while maintaining confidentiality and victim-centred approaches.
-Foster a mindset of connection in relation empowering others to undertake self-assessments for all partnerships and ensure adequate assurance is in place.
-Maximise impact Develop through the development of crisis management plans for security incidents, safeguarding concerns, and emergency situations.
-Provide expert advice to leadership and country teams on risk management and response strategies.
-Foster continuous improvement with legal, HR, and program teams to ensure safety and safeguarding policies align with regulatory and donor requirements.
-Facilitate opportunities with external security, safeguarding, and humanitarian networks to strengthen best practices.
-Represent Christian Aid in sector-wide discussions on safety, security, and safeguarding policies.
About you
The essential key skills and experience that we are looking for are:
-Significant experience in safety, security, and safeguarding roles, preferably in international NGOs, humanitarian organisation, or development agencies.
-Significant exposure to working in high-risk, conflict, or disaster-affected environments, managing safety and security for field teams.
-Advanced knowledge of global safeguarding frameworks, including protection of vulnerable groups, PSEA (Prevention of Sexual Exploitation and Abuse), and child safeguarding and how they apply in humanitarian contexts.
-Extensive experience in crisis response, risk assessment, and emergency planning for international staff and partners.
-Leadership experience in developing and delivering training on security awareness, safeguarding, and risk management.
-Proven ability to develop and implement security and safeguarding policies across multiple locations.
-Advanced understanding of global security protocols, crisis management, risk assessment, and incident response, particularly in volatile or conflict zones.
-Expertise in managing security risks, conducting security assessments, and developing crisis management plans.
-Awareness of international legal frameworks, including those related to human rights, security, and safeguarding in field operations.
-Knowledge of staff wellbeing strategies, trauma response, and resilience-building in high-risk or stressful environments.
Further information
At Christian Aid we strive to be an inclusive and diverse employer and recognise the value that this brings in helping to build strong, creative and high performing teams.
We are actively encouraging racialised minorities, LGBTQ+, people with disabilities, returning parents or carers who are re-entering work after a career break, people with caring responsibilities, people from low socioeconomic backgrounds, women, and older workers to apply. This is because these groups are under-represented within our teams, especially at senior level, and we recognise and value the contributions members of these groups make to strong, creative and high performing teams.
We have a strong Christian ethos and we encourage applications from all faiths. Applicants will be expected to demonstrate an understanding of and sympathy with Christian Aid's faith identity.
All successful candidates will require a DBS/police check appropriate to the role and location and a Counter Terrorism Sanction check as part of your clearance for commencing your role with us. We also participate in the Inter Agency Misconduct Disclosure Scheme. In line with this Scheme, we will request information as part of the referencing process from job applicants' previous employers about any findings of sexual exploitation, sexual abuse and/or sexual harassment during employment, or incidents under investigation when the applicant left employment. By submitting an application, the job applicant confirms their understanding of these recruitment procedures.
This role requires applicants to have the right to live and work in the country where this position is based and undertake the role that you have been offered. If you are successful and we make you an offer for the role, we will be required to conduct a right to work check on your immigration status in the UK. We will contact you regarding the documentation you will need to provide to evidence this.
You can expect a wide range of rewards and benefits, please refer to the benefits booklet for your location to see our full list of employee benefits.
For Salary details for this role, please refer to the Salary band by location.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Data Insights Officer
We are seeking a motivated and curious Data Insights Officer to transform how data is used to support Wales’ voluntary sector.
Position: Data Insights Officer
Hours: Full time, 35 hours per week, flexible working
Salary: £33,286 rising to £37,464 per annum, plus 9% employer pension contribution
Location: Flexible, with office hubs in Aberystwyth, Cardiff and Rhyl
Contract: Permanent
Closing date: 9 September 2025 (midday)
Interview date: 25 September 2025 - We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
Welsh Language: Desirable
About the Role
This is a fantastic opportunity to use your data expertise to create real impact in communities across Wales. You will play a key role in improving how the organisation collects and uses data, with an initial focus on the new Welsh Voluntary Sector Barometer – a pioneering quarterly survey that captures timely and reliable evidence about the sector.
You will analyse data from the Barometer, existing platforms and external sources to generate meaningful insights that influence public policy and strengthen sector support. Your work will include:
- Analysing and interpreting data from multiple sources
- Producing clear, accessible reports and data visualisations
- Monitoring trends and identifying sector challenges and opportunities
- Supporting teams and stakeholders to understand and use data effectively
- Ensuring compliance with data protection and quality standards
About You
You will bring:
- Experience in data analysis and reporting to varied audiences
- Ability to handle, interpret and present quantitative data effectively
- Knowledge of data protection and ethical data practices
- Strong organisational skills and the ability to meet tight deadlines
- A collaborative approach and excellent communication skills
Experience in the voluntary, public or social enterprise sectors, knowledge of public policy in Wales, and the ability to communicate in Welsh are desirable.
Why work for the organisation
There is an excellent benefits package including 25 days holiday plus bank holidays and discretionary days, pension contributions, employee assistance programme, healthcare cash plan, enhanced sick pay, and flexible working.
This is an organisation that embraces diversity, with excellent work life balance policies, where flexible working is promoted, and the culture is to nurture staff through effective leadership and excellent team working. We are proud to be a Disability Confident employer.
The organisation invests in its employees and their development. As well as being a Living Wage Employer, committed to paying staff the real living wage, they have been awarded Investors in People accreditation.
Other roles you may have experience of could include: Data Analyst, Insights Officer, Research and Insights Officer, Policy Data Analyst, Data and Evaluation Officer.
Applications submitted in the medium of Welsh are welcomed and will not be treated less favourably than an application submitted in English.
Croesawir ceisiadau Cymraeg ac ni fyddant yn cael eu trin yn llai ffafriol na cheisiadau Saesneg.
Contract: Permanent
Hours: up to 35 hours per week (can consider less hours, 35 hours is full time)
Location: Finsbury Park London, in our purpose-built centre and gardens
Starting salary: £54,520 - £63,243 per annum
Closing date: Monday 8th September 2025
Expected date of interviews: 17th-19th September 2025
Job ref: VA756
Would you like to make a positive difference to the lives of survivors of torture? Do you have experience of coordinating clinical services delivery to marginalised groups in a community setting?
We have an exciting opportunity for a Senior Clinical Psychologist to work with an innovative and friendly multidisciplinary team at our London Centre.
You will line manage and supervise highly skilled and dedicated clinicians, in the service delivery of a range of NICE guideline recommended therapy interventions, offered to our clients, who are survivors of torture and organised violence. You will report to the Adult Team Manager, London and operate as an integral part of the London Clinical Services Team. This is an exciting chance to join us as we place survivor empowerment and movement building at the heart of our four-year strategy and work together to increase the number of clients who can access our services. It is based in a centre specifically designed to be a safe and welcoming environment for survivors and includes gardens and growing facilities.
About the role
This is a wide-ranging position, and your key areas of responsibility will include:
- To work with the Adult Team Manager and Heads of Clinical Services to implement FFT’s strategic goals. It will involve providing line management to paid staff and volunteers from different professions and disciplines and provide professional and clinical supervision to qualified clinicians and trainees in the service including, clinical/counselling psychologists. This role may also include providing remote clinical supervision to clinicians in our other regional centres (North West England and Scotland).
- To ensure that Freedom from Torture's clinical model continues to be fully rolled out, with particular emphasis on survivor empowerment and evidence-based practice for addressing PTSD and other mental health impacts of torture.
- Championing people development as well as influence delivery of evidenced -based practice, clinical standards, quality initiatives and audit-based services.
- To formulate and negotiate psychological treatment and management plans for referred clients and to provide psychological treatment, using a range of specialist psychological interventions appropriate to the service in line with the new clinical model “Pathways” (drawing on a range of evidence-based models for the presenting problems of the clients).
- Being an effective role model and leader to encourage, develop and enhance skills of others.
About you
This is an important role within Freedom from Torture. To be successful in this role you must have a high level of commitment to maintaining excellent standards of client care and service delivery. It is a key requirement that you must have knowledge of appropriate clinical standards and external regulatory bodies. You must also have sound financial awareness and experience of balancing the provision of quality care against budgetary parameters.
To be considered for this role you must be a Psychologist registered with HCPC and have qualified with a doctorate or equivalent in either clinical or counselling psychology. You must have professional experience of working with clients with complex PTSD and have post-qualification experience of using evidence-based trauma focused therapy models. It is essential that you have a clear understanding of the experience of refugees and people seeking asylum, both in terms of pre-flight experience and the experience of living in exile. You must have previous management and supervision experience and be able to provide demonstrable examples of how you have successfully led and influenced clinical teams within community or health care settings.
In return, we offer a competitive package, with a generous 30-day annual leave entitlement, and 6% employer pension contribution.
We also offer access to additional therapy training including NET and EMDR, access to high quality clinical supervision and an opportunity to hold a small case load alongside your management practice.
You will also have the opportunity to closely with the Head of Clinical Services and to attend a range of forums and working groups to support the clinical development of Freedom from Torture.
Freedom from Torture is committed to showing the salary for all advertised roles and not negotiating salaries for roles, in light of evidence that this contributes to structural inequality. Our policy is that all appointments will be at the start of the salary range but successful candidates will have the opportunity to move up the scale over time. The progression up the salary range is reviewed on an annual basis and subject to affordability. For this role, the salary range is £54,520 - £63,243 per annum.
To view the Job Description and Person Specification, please visit our website.
To be considered for this role it is mandatory that at the point of application you must provide a CV and a cover letter addressing the job description and person specification. You must also provide proof of your professional accreditation status relevant to the role.
Freedom from Torture is dedicated to healing and protecting people who have survived torture. We provide therapies to improve physical and mental health, we medically document torture, and we provide legal and welfare help. We expose torture globally, we fight to hold torturing states to account and we campaign for fairer treatment of torture survivors in the UK.
We campaign for national and global change, using evidence from our services and survivor voices to protect and promote survivors' rights and hold torturing states to account. We are proud to play a significant role in the global anti-torture movement. Survivors, active and empowered, are at the centre of all of our work.
Freedom from Torture is committed to its responsibilities under safeguarding and expects all staff and volunteers to share this commitment. This post is subject to an enhancedDBS disclosure, as well as a need for full employment history and up to date employment references.
Freedom from Torture is an equal opportunity employer. People with lived experience of torture or asylum, from Black, Asian and minority ethnic backgrounds, LGBTQIA+ individuals and people with disabilities are strongly encouraged to apply.
We reserve the right to close the vacancy early if we receive a high volume of applications.
The client requests no contact from agencies or media sales.
Head of Alumni Engagement, Saïd Business School, University of Oxford
38 days’ holiday | USS pension scheme | Hybrid working
Saïd Business School blends the best of new and old. Founded in 1996, the School is a young, vibrant and innovative business school that is deeply embedded in a 900-year-old world-class university. With a focus on tackling complex world-scale challenges, the School prepares business leaders for the task of making the world a better and more equitable place.
The Leadership Team has recently developed an ambitious five-year plan for the School and Oxford Saïd is now entering an exciting new phase in its evolution. Securing increased levels of philanthropic income and deep levels of alumni engagement will be a critical element in the successful delivery of the new strategy. The School has therefore been investing in growing their Development & Alumni Relations team, including the creation of this senior role of Head of Alumni Engagement.
The Head of Alumni Engagement will support the Associate Director of Alumni and Supporter Engagement in fostering lifelong relationships with the School's extensive alumni network. This includes overseeing alumni volunteering, events, communications and initiatives to increase alumni participation and giving.
Success in this role will be underpinned by your professional experience in alumni relations or managing membership communities. You will bring exceptional communication, organisational and interpersonal skills, and a demonstrable ability to engage senior stakeholders, manage volunteers and oversee complex budgets. A strong track record in delivering high-profile events, evaluating engagement strategies and working collaboratively across teams is essential, along with some experience of managing others and regular giving.
This is an exceptional opportunity to make a strong impact within a global community and at an exciting moment in this institution’s trajectory. It will take a creative and strategic engagement professional to understand and galvanise the School’s community, and win their support. In return, you will get to work within an ambitious and growing team, and an excellent benefits package will be available to the successful candidate, including enhanced access to executive education and professional development.
At Saïd Business School we believe in fostering a diverse and inclusive work environment where everyone can thrive. We welcome applicants from all backgrounds and communities to bring their unique perspectives and experiences to our team. Join us to build a brighter, more equitable future, where we celebrate diversity, advance equity, and nurture inclusion across everything we do.
For a confidential conversation about this exceptional opportunity, please contact our recruitment partners at Richmond Associates.
Please tell us if there are any reasonable adjustments we can make to help you in your application or with our recruitment process.
Closing date for applications is 09:00 on Thursday 18th September 2025
We’re looking for a creative and hands-on communications all-rounder to support Climate Spring across digital, brand, marketing, events and general communications.
The Communications and Marketing Coordinator will work closely with the Head of Communications and Events as well as the Development and Events Coordinator, helping to deliver and evolve the organisation’s communications strategy. The post holder will also support communications and content creation for Climate Spring's Climate Fiction Prize, a new literary prize celebrating novels tackling the climate crisis.
This is a broad and varied role ideal for someone with a strong visual eye, excellent copywriting skills and experience across digital, social media, website and brand management.
KEY RESPONSIBILITIES:
Digital and Content:
- Maintain and update the Climate Spring website (Webflow).
- Draft, edit and publish content across a variety of channels, including website, social media, newsletters and events copy.
- Support the management of Climate Spring's social media channels and calendars; create and post content.
- Lead on compiling and gathering content for Climate Spring’s monthly community newsletter.
- Support social media output for the Climate Fiction Prize as needed.
Brand and Marketing:
- Act as brand guardian alongside the Head of Communications and Events, ensuring consistency across all communications outputs and materials.
- Support the design and production of assets for Climate Spring and the Climate Fiction Prize using Canva (social posts, invites, presentations, event materials).
- Keep up with branding and marketing trends and suggest fresh approaches to drive engagement and community building across channels.
Events Communications:
- Support the promotion and communications around Climate Spring events (in-person, online and partner-led)
- Working with the Development and Events Coordinator to manage and send out event invites, manage RSVPs and event follow-ups.
- Support the promotion and marketing for Climate Spring’s workshops and training offerings.
- Help identify and coordinate new event opportunities.
- Attend Climate Spring events (in-person and online), take photos and cover on socials as required.
Reporting and Admin:
- Track and report on communications activities, including press coverage, social, newsletter and website analytics to optimise impact and reach.
- Assist with general communications, events and marketing planning.
- Manage and maintain mailing lists (newsletter list, press lists).
- Maintain and share the communications and events calendar.
MINIMUM ROLE CRITERIA AND SKILLS:
- Proven experience in a busy comms, digital, marketing or public affairs role (agency or in-house).
- Excellent copywriting skills across web, social and editorial.
- Strong visual eye for branding and attention to detail.
- Experience of creating engaging social media content tailored to different platforms.
- Experience with CMS management (Webflow preferred).
- Highly organised with strong project and time management skills.
- Confident communicator who can work independently and as part of a team.
- Excellent administrative and IT skills.
ADDITIONAL HIGHLY DESIRABLE SKILLS:
- Design experience (Adobe Creative Suite/Canva).
- Video editing skills (especially for social media formats).
- Experience with e-marketing tools (e.g. Campaign Monitor).
- Familiarity with social and web analytics tools (e.g. Google Analytics, social media analytics platforms like Hootsuite/Buffer).
- Experience in digital marketing and running and tracking paid social media ads.
- Knowledge of the film/TV/creative industries is a plus.
We strongly encourage applications for this role from people with a disability and if you meet the minimum criteria for a role and you have declared that you are disabled, we’ll guarantee you’ll get to the next stage* (minimum criteria above). We're happy to discuss any support/personalisation you may need during our selection process as a reasonable adjustment.
The client requests no contact from agencies or media sales.
The Role
Role Purpose
An exciting opportunity has arisen for a dedicated and motivated individual to join us in this newly created HR and Governance role at Dialogue Earth. We are seeking an organised and proactive person to provide day-to-day support across both functions, with around 70% of the role focused on HR. This is an excellent opportunity to develop your skills in a fast-paced, global environment while contributing to meaningful work.
The HR and governance officer will lead and manage the organisation’s human resources, governance, and compliance functions. They will ensure that HR function and practices are fair, legally compliant, and aligned with organisational values, and will support the Board of Trustees in fulfilling their governance responsibilities. This role combines operational HR management with oversight of governance processes, supporting a positive, inclusive, and legally compliant working environment.
Main Responsibilities
Human Resources:
● Coordinate recruitment processes, including drafting job descriptions and contracts, applicant screening, supporting interviews and collecting references;
● Manage staff onboarding processes and induction material;
● Maintain and update HR policies, the staff handbook, and training records in consultation with the COO;
● Manage the HR system (Natural HR or equivalent) and ensure records are accurate and up to date;
● Manage EAP scheme, training, and benefits (e.g. Climate Perks, glasses benefit, Cycle to Work scheme);
● Coordinate staff performance reviews and support line managers with induction, appraisal, and probation processes;
● Manage visa applications for qualifying staff;
● Ensure compliance with UK employment law and monitor HR legislation changes;
● Support the COO in embedding EDI principles in operational practice.
Governance:
● Provide administrative support to the Board and sub-committees, including scheduling meetings, supporting the COO in preparing papers, and minuting meetings;
● Manage trustee onboarding, training, and compliance requirements;
● Ensure timely and accurate submissions to the Charity Commission and Companies House
Finance:
● Process monthly credit card receipts;
● Budget management, including preparation and expenditure tracking.
General:
● Build collaborative relationships across the organisation.
● Support other operational projects as required.
Essential Experience, Knowledge, and Skills:
● Understanding of and a commitment to the mission of the charity
● Experience in HR administration and policy development;
● Ability to maintain confidentiality and handle sensitive information.
● Strong interpersonal skills and excellent verbal, written and communication skills;
● Knowledge of UK employment law and charity governance;
● Excellent minute-taking and record-keeping skills;
● High level of IT literacy (Google Suite, Microsoft Office);
● Ability to work and communicate with staff at all levels within the organisation.
Desirable Skills:
● CIPD qualification level 5 (or working towards);
● Experience managing visa sponsorship processes;
● MHFA qualification;
● Experience working with Natural HR or equivalent HR system;
● Experience working in the media or non-profit sector
Further Information and Benefits
● Salary: £37,000 per annum.
● Working Hours: 50% FTE of a four day working week (16 hours per week)
● Contract Type: 12 months fixed term, with potential for extension/renewal
● Start time: ASAP
● Hybrid Working: Full-time staff must attend the office at least two days per week. Attendance is mandatory on Tuesdays and staff can choose which other day(s) they attend.
● Pension: Defined contribution pension plan, with 5% employer contribution, 4% employee contribution, and 1% tax relief contribution into an ethically conscious pension plan.
● Holidays: 20 days per annum (pro rata), plus Bank Holidays.
● Location: Shoreditch, London (unfortunately, we are unable to sponsor visa applications for this role).
● Culture: Our office is a bright open-plan working space, with a great staff culture, a friendly and dynamic team, and an office dog called Poppy.
For detailed information on how your personal data is processed,
please review the Privacy Policy on our website.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
JOB SCOPE AND BRIEF
Based at the magnificent Hampton Court Palace, the Royal School of Needlework is a registered charity and the international centre of excellence for the art of hand embroidery. We offer a thriving education programme for everyone from beginner to degree level. We teach online and in-person at venues across the UK and internationally in America and Japan.We offer teaching and leisure classes ranging from undergraduate degrees to day-classes held on-site and online. Our renowned Embroidery Studio creates stunning bespoke embroidery for fashion, art and royalty, as well as expertly restoring and conserving valuable and historical embroidered pieces. We also offer an online and in-person shop that stocks a full range of embroidery kits and merchandise.
The IT and Web Support role works closely with and reports to the IT Manager to support day-to-day IT support and web site operations organisation-wide across Retail, Education (short courses and degree), Marketing, Fundraising, Operations and Finance. In this role, you'll support day-to-day internal IT and external website operations, including supporting staff, tutors and students, solve both internal and customer problems, and help administer, maintain and develop the IT estate.
This is a wide-ranging role suitable for someone who thrives on variety and enjoys an investigative and pro-active hands-on approach to solving IT issues, content and data tasks and problems, managing systems and processes, and is comfortable understanding day-to-day needs and translating them to online and IT deliverables and working in a busy cross-team environment with non-IT stakeholders.
You will have experience of IT support and administration within a Microsoft Windows / Microsoft 365 environment, including liasing with and supporting non-technical users as well as be comfortable using IT core applications notably spreadsheets (including importing and manipulating text data), databases, basic graphics editing for online usage, cloud computing, and website content management (preferably with some level eCommerce experience).
Main job purpose:
Supporting the RSN IT Manager in matters related to internal IT, customer-facing websites and other digital systems and services, including providing support for users, managing devices and the network, and providing data reports as required to enable delivery of various objectives ranging from digital and IT transformation, sourcing new products or courses and providing the data for business planning.
Main Duties
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Provide ‘hands on-site’ IT support and co-ordination (i.e. assisting and supporting the IT Manager) for investigating level 1+2 IT problems and resolving issues with staff, students, tutors and other RSN contacts
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Assist with various day-to-day IT administrative task, such as setting up new accounts, installing software, managing licensing, supporting hardware, patch management etc.
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Assisting departments with data handling and reporting tasks, including investigating and resolving customer issues (e.g. web site orders), and helping to co-ordinate and resolve other day-to-day IT needs and issues.
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Import, export and manipulate data from various systems, create reports and other materials for Finance and management as well as the above departments.
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Administer and update content on our external customer websites, including web pages, shop products and classes.
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Administer and update content on our internal web/intranet systems.
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Help onboarding new staff and students, deploy laptops and devices, and deliver basic Microsoft 365 training.
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Help develop and keep IT documentation and SOPs up-to-date.
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You will also deputise for the IT manager in his absence dealing with day-to-day issues.
Essential Requirements
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Experience in providing first and second line IT support for issues, requests, and supporting software and hardware both in-person and remotely (via telephone, email, video and messaging).
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A pro-active approach to working in a cross-team environment with non-IT and non-technical staff and stakeholders, co-ordinating requirements and issues, and communicating effectively and efficiently.
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Proactive, positive, organised and approachable. Attention to detail, strong analytical and troubleshooting abilities and a methodical approach to resolving complex issues. Excellent verbal and written communication skills. A passion for technology and a desire to learn and develop skills. Curiosity and willingness to understand how to best handle and present data, how systems and processes work and how to improve them.
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Extensive knowledge of Microsoft Windows and Microsoft 365 (Word, Excel, Powerpoint, Outlook, Teams, Sharepoint, OneDrive, etc) both as a user and for support.
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Administrator experience of Microsoft 365 (Exchange, Sharepoint, Teams, Onedrive, Entra ID) and Windows Server/Active Directory — i.e. administration for user accounts, licensing applications, group setup, policies, MFA, etc.
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Understanding of basic networking (firewalls, switches, routers, wifi) and remote support tools.
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Familiarity with basic data manipulation and reporting in Excel – e.g. importing/exporting text data (CSV files), sorting and filtering, updating data using formulas and lookups, formatting cells, basic charts and pivot tables, etc.
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Experience with uploading content to a website using a Content Management System (CMS) and managing website structure (pages, links, etc). Checking and, if needed, lightly sub-editing content (text or graphics) to suit or fit.
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Using databases — e.g. Customer Relationship Management (CRM), an understanding of database structure, table relationships and how data is used/stored.
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A good grasp of cyber security best practices.
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Using Zoom & Teams for meetings and webinars
Desirable Requirements
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Experience of using and managing WordPress website CMS and/or WooCommerce, notably in an online shop/store/retail environment, including stock control and inventory management.
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Experience of Microsoft Intune for device management, plus Microsoft 365 conditional access and group policies
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Experience of using and/or supporting Apple devices (macOS and iOS)
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Basic understanding of core web technologies such as HTML, CSS and responsive design.
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Basic understanding of graphics and video applications, particularly for online content.
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Microsoft Sharepoint content administration (web portal, pages, other content etc).
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Experience of eCommerce and/or retail Point-of-Sale.
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Creating and/or updating simple ‘how to’ guides and note for non-technical users.
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A qualification in IT (e.g. diploma or degree, or a recognised industry or specialist accreditation)
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Experience of the not-for-profit sector.
Applications requiring sponsorship will not be accepted or progressed.
The client requests no contact from agencies or media sales.