Community manager volunteer roles

African Development Choices (ADC) is a UK-based Social Enterprise on a mission to reduce poverty by empowering communities to make more informed choices in the management of public resources.

ADC’s purpose is to enable communities to independently meet their needs for essential services, such as clean water and safe sanitation and improve lives in Africa.

At ADC we encourage a working culture of seeking and giving input, showing and taking initiative, and commitment to the organisation and its purpose.

We now have an exciting opportunity for a volunteer Senior Web Developer to join ADC.

Main purpose of job: Develop and maintain the ADC website

Division: Operations

Department: Marketing & Communications

Position reports to: Head of Marketing & Communications

Who reports to this position: N/A

Main Duties and Responsibilities
 

· Develop responsive and adaptive website, ensuring optimization for mobile devices and cross-browser compatibility

· Work closely with web designers to match visual design intent and to perfect site aesthetics

· Ensure website meets usability and accessibility web standards

· Test and improve website functionality and performance over time

· Put in place a robust backup and recovery procedure

Knowledge, Skills and Experience

Essential
 

· 3+ years experience as a Senior Web Developer

· Excellent knowledge of WordPress, HTML, CSS and JavaScript

· A keen eye for design and detail, and passion for building modern and elegant websites powered by WordPress

· A strong understanding of optimisation for mobile devices, cross-browser compatibility, responsive web design, and general web functions and standards

· Good experience building website pages from scratch in WordPress

· Ability to work both with autonomy and as part of a team

· Available to volunteer at least 7-10 hours a week

· Ability to actively take initiative and help set things up in a start-up environment

· Ability to actively seek and give input in a collaborative team environment

· A committed team player with good communication skills.

Desirable
 

· Experience working in an early stage star-tup and gone through a scaling phase

· Passion for the start-up life and comfortable in a role with a little ambiguity

What ADC offers you:

• Free training and learning opportunities
• An opportunity to build your work experience within the field of web development
• An opportunity to be part of a team that is changing lives in Africa
• We provide work references

This job description is a written statement of the essential characteristics of the job, with its principal accountabilities, incorporating a note of the skills, knowledge and experience required for a satisfactory level of performance. This is not intended to be a complete, detailed account of all aspects of the duties involved.

Here at African Development Choices, we celebrate diversity, equity, and inclusion. Our teams are made up of people from all over the world and we welcome all applications. If you are disabled or have a long-term health condition, and you require any reasonable adjustments for your application with us, please let us know by contacting recruitment(at)africandevelopmentchoices(dot)org.

Could you coordinate local SSAFA services in your area? You don’t need a military background, just basic I.T and admin skills, the ability to get on with people and good written and spoken English. If so, we’d love to hear from you.

What is a Branch Secretary?

There are SSAFA branches throughout the UK and overseas. These are divided into local areas that we call divisions. Each branch has a secretary to organise day-to-day activities. This is a key role involving administration and coordinating people. As the first point of contact for SSAFA in the area you will play a crucial part in promoting SSAFA locally, organising local events and ensuring the smooth running of SSAFA across the divisions in your branch.

Why do we need you?

We’ve been supporting the Armed Forces community since 1885. Our clients come from all backgrounds and age groups and may have served in WW2 or in a more recent conflict like the Falklands or Afghanistan.

There are SSAFA branches throughout the UK and overseas who support local volunteers to deliver services to veterans, serving personnel and their families. Some branches are divided into smaller divisions to ensure the best local service delivery. Each branch has a team of volunteer caseworkers, support volunteers, executive roles, and fundraisers.

In recognition of our clients’ service to the Nation we aim to provide financial, practical and emotional support when it’s needed most. To do this we need local branches and volunteers who can match clients to volunteers and keep things running smoothly behind the scenes.

When would you be needed and where would you be based?

This role is about coordination and administration. As part of your local branch, you might have access to an office, but many volunteers are based at home. The role would suit someone looking to offer a regular time commitment each week. You would also need to organise and attend a number of regular meetings each year.

What would you be doing?

· Managing the branch office (if applicable) and providing support to all volunteers, especially new ones

· Work with the branch Chairperson, treasurer, and others to ensure smooth running of the branch.

· Accepting referrals and coordinating SSAFA caseworkers, visitors, and helpers accordingly

· Oversee all SSAFA casework across the branch ensuring clients get support that is effective and timely.

· Monitor volunteer numbers against the demand for support and recruit new volunteers as needed

· Working with the local training officer to ensure all volunteers are kept up to date with the training and information they need.

· Build relationships with regional and central office staff to ensure an effective flow of information.

· Maintaining accurate records of volunteers and cases, submit accurate data to Central Office

· Providing administration for an annual programme of meetings including an AGM, recording, and implementing decisions

· Being a positive ambassador for SSAFA remembering that anyone you meet could be a potential client, volunteer or fundraiser.

· Volunteering within the standards and values of SSAFA including observing our policies such as the Volunteering policy and data protection policy (these will be covered in your training and local induction.)

The remit of this role may change over the next 12-18 months depending on the outcome of a trial currently being undertaken.

What could you gain from this volunteering role?

· Gain experience of holding a key local role with oversight of all SSAFA activity in the local area

· Use your skills, knowledge, and life experience to benefit others.

· Support from your local SSAFA branch and the wider SSAFA community

· Experience, training, and skills that you can highlight on your CV and in job interviews.

· Better physical and mental health – studies show that volunteers live longer and experience lower levels of stress and depression!

What training and support would you receive?

· Role specific training to prepare you for your voluntary role - confidentiality and boundaries, personal safety, caseworker training, caseworker IT system training, volunteer management – attracting, recruiting, and inducting volunteers, volunteer management – case management and quality. This training would take approx. 4 days.

· Mandatory on-line training modules to complete at home, so you are up to date on how to keep clients, their families safe and personal information safe.

· Access to a range of e-learning courses as well as local opportunities to keep your training up to date.

· Support from the Chair of the branch

· Access to the Welfare Team and Volunteer Support Team based at our central office.

· Reimbursement of out-of-pocket expenses

· Volunteers will be covered by SSAFAs Public Liability Insurance whilst carrying out the role.

What are we looking for?

· Friendly and approachable people of any age (18+) with some experience of coordinating people and admin

· Good written and spoken English.

· Ability to be respectful and non-judgemental with clients, their family, other agencies and SSAFA colleagues.

· Ability to send and receive emails – you will receive your own SSAFA email address.

· Ability to coordinate a team of people volunteering.

· Willingness to use our on-line case management system (this is covered in the training course)

· Ability to keep within boundaries of the role with regards to reporting any safety concerns etc

· Reliable attitude, contact clients and volunteers promptly, keep appointments etc.

· Ability to maintain confidentiality and keep information safely.

· Access to public transport or a car to travel to meetings, events etc.

We welcome volunteers of all backgrounds, abilities, races, sexual orientations, socio-economic backgrounds, and of all faiths and none. SSAFA are committed to making reasonable adjustments to support volunteers with disabilities, so they have access to the same opportunities and experiences as volunteers who do not.

Minimum Age: 18

Safer Recruitment: SSAFA undertakes a systematic approach and utmost care at every step of the process of volunteer recruitment, selection, and retention to ensure that those recruited are suitable and appropriate. Measures taken at points along this journey work together to make volunteering at SSAFA a positive and safe experience.

References Required: Yes. We will ask for two character references, this can be a former employer or someone that know you well (other than a relative)

Is a criminal record check required? No

Lead Volunteer

Mind Retail

About the role

Without the help and support we receive from our Lead Volunteers and volunteer teams we wouldn’t be successful at what we do. Our Lead Volunteers play a key role by supporting the shop management team with the day to day running and management of our shops - helping us to raise crucial funds from the sale of pre-loved, donated stock to fund Mind's vital mental health support services.

Our shops are vibrant hubs in local communities across England and Wales. In our Lead Volunteer role, you’ll play a key part in building this community, helping to create a culture where every person is valued and supported - and where people have fun!

You can gain a wide variety of knowledge, skills and experience by becoming one of our valued Lead Volunteers, including:

· Experience working as part of, and leading, a diverse team

· Shop management, retail management and key holder experience

· Opportunities to improve your management, leadership and interpersonal skills

· Stock organisation, processing, pricing and merchandising skills

· Cash handling skills, including management cash functions

· Understanding of sales information, including takings

· Commercial knowledge and skills

· Understanding of policies and procedures

· Administrative skills

· IT skills

· Additional learning and development opportunities, including your own eLearning account with access to personal and professional development courses

Our Lead Volunteer roles are also flexible, so they're perfect for fitting in around your commitments. We value any time that you can give us, so whether it’s a few hours a week or a few days – we’d love to hear from you!

We need great people like you to help us in the fight for mental health. Will you join us?

Click on the role profile to find out more about our Lead Volunteer role and read on to hear some stories from our existing Lead Volunteers!

About You

• Commitment to our values & behaviours
• Enthusiastic and committed to achieving shop targets
• Flexible and adaptable approach
• Ability to work as a team and on your own initiative
• Able to build good working relationships
• Ability to work within Mind Retail’s policies and procedures
• Willingness to learn
• Good customer service skills
• Good communication skills

About Mind Retail

Mind Retail are a network of almost 200 shops across England and Wales, generating a net income of around £21 million per year. We have ambitious plans to grow over the next few years and we're going to be fighting for mental health in a way we never have before. We won't stop until everyone with a mental health problem gets the support and respect they deserve.

Safer Recruitment at Mind Retail

We are committed to safeguarding and promoting the welfare of our employees and volunteers and we expect anyone working or volunteering with us to share this commitment. This role may involve the supervision of young volunteers who are under 18. Because of this, the minimum age for this role is 18 and under our Safer Recruitment Policy, you’ll also be required to agree to an enhanced DBS check.

Our Commitment

We embrace the different perspectives that each of us bring. We want our staff and volunteers to be authentic and bring their whole selves to work. We want Mind to be a workplace that truly reflects the diverse backgrounds and experiences of the people we support. Where everyone is appreciated – regardless of race, gender, age, religion, identity and experience.

Hear from some of our existing Lead Volunteers…

Stuart, Lead Volunteer at our North Shields Mind Shop

Why did you want to become a Lead Volunteer?

I chose to volunteer at Mind, specifically because of the cause – I support the charity in what they want to achieve. Mind also supported me through the lockdown period during the pandemic, which I found very isolating.

I’ve volunteered for Mind for 20 years - I started volunteering for Mind in 2005. At the time, I had a full-time job, but I wanted to try volunteering. I’ve volunteered in a number of Mind shops, including Wallsend, Whitley Bay, Gateshead (which was where I became a Lead Volunteer) and finally, North Shields.

I wanted to become a Lead Volunteer to gain more experience, which I can then pass onto others. I now undertake key holder duties in my current shop. It was a little scary to begin with, but there was plenty of support from the wider region and I feel really proud to now be doing the role.

What knowledge and skills have you gained or developed whilst being in the Lead Volunteer role?

I’ve developed my technology skills – I’ve learnt how to use the till, how to use the computer including emails and Microsoft Teams, how to complete eLearning and the new Gift Aid hub. I struggled a bit before with technology, so it’s really helped me to be exposed to it more. I’ve also developed cash handling skills and how to deal with external contractors. My confidence has really grown and I’m also now able to cover local stores too!

What do you enjoy most about being a Lead Volunteer?

I really enjoy giving amazing customer service and working with the team of staff and volunteers – we have lots of fun whilst we work! The shop has a great atmosphere. My Shop Manager has said she couldn’t do without me! I would really recommend for anyone to come and volunteer with Mind – it’s a great way to meet new people.

Lead Volunteer at our Turnham Green Mind Shop

Why did you want to become a Lead Volunteer?

I wanted to become a Lead Volunteer because I wanted to take on more responsibilities and keep myself as productive as possible. By taking on more responsibilities, I’m able to support the wider team with certain activities within the shop. It’s also helped me become less focused on my myself and my own problems. I suffer from low self-esteem and felt that by becoming a Lead Volunteer, it would help strengthen my self-worth.

What knowledge and skills have you gained or developed whilst being in the Lead Volunteer role?

As I have never worked in retail, becoming a Lead Volunteer has given me more insight into how the retail industry and how Mind Retail operates day-to-day. I have become more patient and not as isolated as before. My communication skills have improved too.

What do you enjoy most about being a Lead Volunteer?

Certain customers are confiding in me about their mental health. I find it great to be able to assist and provide some support. We all just need an ear to listen…

It’s also great to be able to make decisions too. The team I work with at the shop are very supportive and understanding – they look after me and I feel like a belong to a small family. The team really understand that our shops are not just shops! They’re a place where everyone, including those with mental health problems, can feel safe and listened to.

About Trans Celebration

Trans Celebration is a trans-led grassroots organisation based in the UK, dedicated to uplifting trans and gender-diverse communities through celebration, advocacy, and education. Our monthly campaigns use creative media like fashion, beauty, and the arts to highlight gender diversity and improve visibility, inclusion, and access to resources.

We’re looking for a detail-oriented and strategic SEO Specialist Volunteer to help optimise our online presence and ensure our campaigns and content reach the communities that need them most.

Job Summary

The SEO Specialist Volunteer will play a key role in enhancing the visibility and searchability of Trans Celebration’s website and digital content. This volunteer will work alongside the marketing team to implement SEO best practices, conduct keyword research, improve site structure, and analyse web performance—all to ensure our content reaches a broader audience and amplifies trans voices online.

Key Responsibilities

· Conduct keyword research to inform website content and campaign strategies.

· Optimise existing content for improved search engine ranking (meta tags, headers, alt text, etc.).

· Monitor and analyse SEO performance using tools such as Google Analytics, Google Search Console, and SEMrush.

· Identify technical SEO issues and collaborate with web/content teams to resolve them.

· Assist in developing backlink strategies and improving domain authority.

· Support the content team in creating SEO-optimised blogs and pages.

· Provide monthly reports on SEO performance and suggest improvements.

· Stay up to date with SEO trends, Google algorithm updates, and emerging best practices.

What We’re Looking For

Skills & Competencies:

· Understanding of SEO principles and search engine algorithms.

· Experience using SEO tools such as Google Search Console, Google Analytics, Moz, Ahrefs, or SEMrush.

· Ability to perform keyword research and competitor analysis.

· Familiarity with HTML, CSS, and content management systems (especially WordPress).

· Strong analytical skills and attention to detail.

· Solid written communication and reporting skills.

Bonus Experience (Not Required):

· Previous experience in digital marketing, content strategy, or technical SEO.

· Familiarity with accessibility best practices and inclusive web design.

· Experience working with or volunteering for LGBTQIA+ organisations.

Personal Attributes:

· Passion for creating inclusive and accessible digital spaces.

· Highly organised, self-motivated, and able to work independently.

· Enthusiastic about supporting trans rights and visibility.

· Willing to learn, adapt, and collaborate with a supportive team.

Work Environment

· On-site with flexable hours .

· Occasional virtual team check-ins and collaborative sessions.

· Supportive, creative, and inclusive team environment.

Language Requirements

· Fluency in English (spoken and written) is essential.

How to Apply

To apply, please submit:

· A cover letter explaining your interest in the role and your experience with SEO.

· A current CV or resume.

· (Optional) Links to websites or content you’ve helped optimise.

Could you coordinate the training for the local SSAFA volunteers in your area? You don’t need a military background, just some basic I.T and admin skills, the ability to get on with a wide range of people and good written and spoken English. Get in touch with us to find out more.

What is a Training Coordinator?

There are SSAFA branches throughout the UK and overseas. Each one has a Training Coordinator to make sure that all volunteers get all the training they need for their role and that training events are organised and run for the branch. This is a key role involving administration and coordinating people.

Why do we need you?

We’ve been supporting the Armed Forces community for more than 130 years. Our clients come from all backgrounds and age groups. To offer the best possible service to our clients SSAFA volunteers need training appropriate to their role. It’s important that we keep records of all the training completed by volunteers and provide local training to meet their needs, whilst also being interesting, fun and varied. We’d love to hear from you if think you could help with this important role.

When would you be needed and where would you be based?

As part of your local branch you might have access to an office, but many volunteers are based at home. The role would suit someone looking to offer a regular commitment to the branch but days and times could vary to suit you.

What would you be doing?

• Coordinating induction and training for new volunteers
• Completing the admin needed for new volunteer to attend local and national training
• Running interesting and relevant annual branch training days (minimum of one per year)
• Maintaining an accurate list of all volunteers and the dates when training was completed
• Working with the Regional Trainer, branch volunteers and the Learning and Development team to identify local training needs and arrange for the required courses to be delivered
• Supporting and encouraging any volunteers facing barriers to completing their training
• Providing reports to the local SSAFA branch and to SSAFA’s Central Office
• Being a positive ambassador for SSAFA remembering that anyone you meet could be a potential client, volunteer or fundraiser
• Volunteering within the standards and values of SSAFA including observing our policies such as the Volunteering policy and data protection policy (these will be covered in your training and local induction.)

What can you gain from this volunteering role?

• Gain experience of holding a key local role with oversight of all SSAFA activity in the local area
• Use your skills, knowledge and experience to benefit others
• Appreciate that your role has a positive impact on the quality of service we can provide to clients as well as providing development opportunities for our volunteers
• Support and friendship from your local SSAFA branch and the wider SSAFA community
• Experience, training and skills that you can highlight on your CV and in job interviews
• Better physical and mental health – studies show that volunteers live longer and experience lower levels of stress and depression!

What about training and support?

• On-line training modules to complete at home, so you are up to date on how to keep clients, their families and personal information safe
• Access to a range of e-learning courses
• Support from the branch secretary, Volunteer Development Manager, Regional Trainer and the Learning and Development Team based at our central office
• Reimbursement of out-of-pocket expenses

What are we looking for?

• Friendly and approachable people, possibly with some experience of teaching/training and admin
• Good written and spoken English
• Ability to be respectful and non-judgemental with clients, their family, other agencies and SSAFA colleagues
• Ability to send and receive emails – you will receive your own SSAFA email address
• Ability to encourage and motivate all volunteers to undertake training
• Willingness to use spreadsheets/records of volunteer training
• Reliable attitude, contact clients and volunteers promptly, keep appointments etc.
• Ability to maintain confidentiality and keep information safely
• Access to public transport or a car to travel to meetings, events etc.

We welcome volunteers of all backgrounds, abilities, races, sexual orientations, socio-economic backgrounds, and of all faiths and none. SSAFA are committed to making reasonable adjustments to support volunteers with disabilities, so they have access to the same opportunities and experiences as volunteers who do not.

Minimum Age: 18

Safer Recruitment: SSAFA undertakes a systematic approach and utmost care at every step of the process of volunteer recruitment, selection, and retention to ensure that those recruited are suitable and appropriate. Measures taken at points along this journey work together to make volunteering at SSAFA a positive and safe experience.

References Required: Yes. We will ask for two references, this can be former employers or people that know you well (other than relatives)

Is a criminal record check required? No

Joining this role means you'll be at the heart of providing essential support to families facing the unimaginable; caring for their child who's life will be short.

Many families in Wales are unfortunately facing this challenge alone, without support from others.

As a Practical Family Support Volunteer for Tŷ Hafan, you will assist families in need with various light tasks such as cleaning, tidying up and laundry.

Your contribution will go beyond housekeeping; it's about taking some of the pressure off and giving families the breathing space they need to spend more precious time together.

This role offers the satisfaction of knowing you are making a positive impact on families with a child with a life-shortening condition, by helping them create a tidy, clean and safe home environment that reduces their daily stress and worries.

Most importantly, you will be helping us to ensure that no family faces this challenge, alone.

Considerations:

Age requirement: 21+

Location: Across South & West Wales (in your local area)

Time commitment: Flexible and can be adjusted to accommodate your personal schedule. The support plans designed for referred families are typically structured to span a period of six weeks.

Background checks: Enhanced DBS check, 2 references and induction/training course required before starting.

Due to the nature of the role, we are looking for volunteers with some skills, experience and knowledge of gardening, either as a profession or as a hobby.

Activities include:

Activities include helping families with light housekeeping tasks such as; cleaning, dusting, vacuuming and laundry, giving them the space they need to be there for their child who needs them.

We are looking for volunteers who:

•Can empathise with the families you are helping and show them kindness and respect;

•Are reliable and flexible and committed to volunteering on a longer term basis;

•Will follow our health and safety guidelines, policies and procedures and report any issues or concerns to the Family Support Volunteer Manager;

•Are respectful of the privacy, preferences and needs of the families you are supporting;

•Are polite and friendly;

•Can adapt to different situations and challenges;

•Enjoy making a difference in the lives of others

At Tŷ Hafan our people values are working together, demonstrating compassion, providing excellent service and taking ownership.

We expect all colleagues and volunteers to behave with high levels of integrity and to represent our values as a core part of their role. 

Training you will receive:

You will receive a comprehensive introduction to Tŷ Hafan and your role, to include an in-person Induction and Training Programme as well as additional e-learning.

You will be a part of a friendly and supportive team who will assist you with any queries or concerns through regular and ongoing meetings.

Other role and organisation specific training is available including both supplementary and mandatory training.

All volunteers must maintain their mandatory training to continue in their role.

The benefits of becoming a Practical Family Support Volunteer in Family Homes:

•Make a positive difference in the lives of children with life-shortening conditions and their families, by helping them to maintain clean spaces for them to enjoy;

•Attend Volunteer Celebration Events throughout the year;

•Meet new people and join a friendly community of volunteers, passionate about helping others;

•Expenses will be provided following discussion about the role.

This role is purely voluntary and this arrangement is not meant to be a legally binding one or an employment contract.

Volunteer Admissions Assistant

You'll be multitasking throughout the day, with a mix of responsibilities including customer service, ticket sales, promoting Gift Aid donations, shop duties, guiding visitors and providing information about the Museum and the collection. If you enjoy a fast-paced environment and love engaging with people, this is the role for you. 

The Volunteer Admissions Assistant role is all about making a lasting impression and creating a memorable visitor experience. You’ll be:

• Welcoming and engaging with visitors, sharing information about the museum and its collection.
• Selling tickets and gift shop items, ensuring smooth transactions and great customer service.
• Collecting data for Gift Aid and marketing purposes, including how visitors found out about us.
• Creating positive experiences to encourage return visits and word-of-mouth recommendations.
• Helping visitors explore the Museum through interpretation, answering questions and distributing trails, accessibility and family activities.
• Maintaining the gift shop, including restocking, counting stock, and setting up attractive displays.
• Conducting online research and building contact lists to support marketing efforts.
• Promoting the Museum locally, raising awareness and encouraging more visitors to discover what we have to offer!

Who we’re looking for:

We’d like to extend an invitation to anyone, particularly members of the local community.  Full training will be provided, we are looking for anyone with:

• Great customer service skills – you will be friendly and confident about approaching visitors of all ages and backgrounds
• Great communication skills – you will be able to clearly explain information about the Museum and ticketing to visitors
• Good computer skills – with training, you will be able to use our ticketing system, email and Microsoft Office
• Good Sales Skills – you will be able to promote ticket sales and gift shop items as well as encouraging Gift Aid donations
• Multitasking skills – with various responsibilities such as selling tickets, guiding visitors, and managing the gift shop, you will be able to juggle tasks efficiently
• A good telephone manner
• Good team working skills

This role offers plenty of variety, and you'll play an important part in making every visitor's experience unforgettable.

Training and support:

All volunteers will first be invited for a training shift.  We have an induction and training process, during which we give volunteers the information they need to enjoy their time with us. Training is mainly 'on the job', supported by an experienced volunteer as well as the manager on duty. Volunteers are given regular feedback and we remain open to suggestions on how we can improve the volunteer experience. The Admissions Assistant receives continued training and development throughout their time with us.

Availability:

We are looking for volunteers who would ideally like to donate 2-4 shifts per month, weekdays or weekends, either as a 10-1.30pm shift, or a 1.30-5pm shift, for a minimum of 3 months. Ideally, you will be able to start immediately, although this is not essential. Travel expenses up to £5 will be paid, with up to an additional £5 for lunch expenses if you are on a full day shift.

Please note: Applicants from some overseas countries are required to have a relevant work permit or student visa to volunteer in the U.K. We’ll need to see this for our records before volunteering can commence.

INTRODUCTION
Thank you for your interest in joining the Board of Trustees at The Diana Award. We are expanding our Board to help shape the future of a charity that exists to celebrate and empower young people making positive change in their communities.

As we mark 25 years of continuing Princess Diana’s legacy, we stand at a pivotal moment. Our newly refreshed strategy and global partnerships demand an ambitious, dynamic, and forward-thinking Board – one that reflects both our values and the communities we serve.

We are seeking to appoint:

• Four new Trustees
• With one Trustee to serve as Chair of our new Income Generation sub-committee

A few words from the Chair

“This is a pivotal and exciting time for our charity. We have a clear vision, an ambitious strategy for growth, and the support of a skilled and dedicated senior team and Board.

Since stepping into the role of Chair last year, I’ve been continually inspired by the passion, expertise, and commitment of our trustees and staff. Their collective experience has been invaluable as we navigate the evolving challenges facing the sector.

While the external environment remains complex for all charities, we are focused on the future – confident in our direction and energised by the opportunities ahead. We are now seeking new trustees to join us on this journey and help shape the next chapter of our work.” - Rebecca Crook

ABOUT THE DIANA AWARD

The Diana Award is a charity legacy to Diana, Princess of Wales’ belief that young people have the power to change the world for the better. Since 1999, over 47,000 young people have been recognised with The Diana Award for making an outstanding difference in their communities’ across the globe.

With the support of HRH Prince William, The Duke of Cambridge and HRH Prince Harry, The Diana Award aims to inspire and recognise social action in young people by going beyond its original Awards programme with three additional youth led initiatives that emphasize a peer led approach.

We exist to:

1. UNLOCK POTENTIAL

With support, guidance, and opportunities, every young person can reach their full potential, ensuring no young person is left out or left behind.

2. CREATE OPPORTUNITIES

It is vital that young people have a seat at the table. Through our initiatives, we will provide them with skills, tools, and experiences which empower them to lead the change they want to see, both for themselves and the world around them.

3. INSPIRE ACTION

We will continue to inspire, empower, and advocate for action through our initiatives, guided by young people and the change they want to see in the world.

WHY WE ARE RECRUITING

Our Board of Trustees is committed, diverse, and values led. We have strong foundations in strategic leadership and finance. However, a recent skills audit highlighted areas we now wish to strengthen as we continue to evolve.

We are therefore seeking up to four Trustees with experience in one or more of the following areas:

• Fundraising and Income Generation
• Mental Health and Wellbeing 
• Education Sector
• Social Sustainability 
• Marketing, PR, or Communications
• Legal and Compliance

We are particularly keen to hear from diverse leaders and individuals with lived experience related to our mission. 

Please note: All applications must have the right to volunteer as a trustee in the UK. As part of our safeguarding commitments, all trustee appointments are voluntary and subject to a UK Enhanced DBS check, which must be satisfactorily completed before confirmation of the role.

THE ROLE OF A TRUSTEE

As a Trustee, you will be part of a Board that sets the strategic direction and ensures robust governance of the charity. You will work in partnership with the Chief Executive and Senior Leadership Team to oversee the delivery of our objectives and safeguard the charity’s future. Training and support will be provided for all new trustees.

KEY RESPONSIBILITIES

Trustees are expected to:

• Ensure compliance with Charity Commission regulations and governance best practice
• Uphold the charity’s vision, values, and legal and financial integrity
• Provide strategic oversight and challenge to plans, budgets and risks
• Support income generation through networking, advocacy or fundraising
• Promote diversity, equity, and inclusion in all aspects of the charity’s work
• Attend and contribute to Board and sub-committee meetings

COMMITMENT

• A three-year term, renewable once

• About of 2 hours per month, which breaks down as:
  • Four board meetings per year (2.5 hours each, usually 5pm–7.30pm)
  • One full-day annual strategy session
  • Optional participation in events or subcommittees

• Meetings are hybrid (London-based with virtual access)

WHO WE ARE LOOKING FOR - PERSON SPECIFICATION

ESSENTIAL ATTRIBUTES

• Passionate about The Diana Award’s mission and youth empowerment

• Understand the importance of youth voice participation

• Strategic thinker with good judgement and independence of mind

• Inclusive communicator who values diverse perspectives

• Willing to contribute time, expertise, and networks

• Understanding of governance, or willingness to learn quickly

• Commitment to safeguarding practices

DESIRABLE SKILLS/EXPERIENCE

One or more of the following:

• Fundraising and Income Generation - In an increasingly competitive and uncertain funding environment, we need trustees who can help us think creatively and strategically about income generation. This includes drawing on networks, identifying new opportunities, and supporting innovative fundraising approaches that will strengthen our financial resilience and enable us to deliver long-term impact for young people. We are also looking for a new Trustee to chair our new Income Generation sub-committee.
• Mental Health & Wellbeing - With youth mental health at a critical point, we seek trustees with expertise from educational, therapeutic, or public health settings to guide evidence-based strategies that help young people thrive.
• Education Sector - As our work is deeply rooted in schools and learning environments, we value trustees with knowledge of the education sector. Your insight will help us navigate its priorities and challenges, forge strong partnerships, and ensure our programmes complement and enhance the role of education in young people’s lives.
• Social Sustainability - We are seeking trustees who understand how to build inclusive cultures, systems, and communities. Your expertise will help us embed equity and belonging across our organisation, partnerships, and programmes, ensuring every young person feels seen, valued, and able to thrive.
• Marketing, PR, or Communications - We need trustees with senior-level experience in communications, marketing, or public/government relations to help amplify our voice, strengthen our brand, and influence key audiences. Your skills will ensure our message resonates with supporters, partners, and decision-makers.
• Legal and Compliance - Robust governance is critical to maintaining the trust of our stakeholders and the integrity of our work. We are seeking trustees with expertise in legal and compliance matters to help us navigate an evolving regulatory landscape, manage risk effectively, and ensure our policies and practices meet the highest standards.

GOVERNANCE

The Board is chaired by Rebecca Crook and supported by a strong leadership team including CEO Dr Tessy Ojo CBE. The Nominations Committee, a sub-committee of the Board, leads the trustee recruitment process. We are committed to inclusive recruitment and welcome candidates from all backgrounds. In particular, we welcome and encourage applications from young people, and those from black, Asian and global majority backgrounds.

You can see more information about the Nominations Committees governance structure and terms of reference at the end.

RESOURCES

If you’re new to being a trustee, you may find the following resources helpful in understanding the role and responsibilities:

Charity Commission (UK): The Essential Trustee Guide

Young Trustee Movement

Getting On Board - Resources for aspiring trustees

HOW TO APPLY

To apply, please email:

1. Your CV (including contact details for two referees)

2. A Supporting Statement (no more than two pages), outlining:

o The skills and experience you bring in relation to the list of desirable criteria

o How your skills and expertise align with the needs of our Board at this time

o If you wish to be considered for the role of Chair of the Income Generation Subcommittee, please outline your relevant experience and how it would support this area of our work

o Your motivation for becoming a Trustee of The Diana Award and the contribution you hope to make to our mission

Email Subject line: Trustee Application – Your Name

Please submit your applications by Friday 26 September 2025 at 5.00pm

PROPOSED TIMELINES

Application Milestones

Dates

• Trustee Recruitment Launch: Week commencing 1st September
• Deadline for Applications: Friday 26th September, 5:00pm
• Interviews Conducted: Thursday 9th & Friday 10th October
• Induction Begins: November
• Trustees Officially Begin: November/December

INTERVIEW PROCESS

Youth Panel Interview (Online) 30 minutes - You will meet with members of our Youth Panel. This will include structured questions and a 5-minute presentation about yourself, focusing on your background, motivations for applying, and what you hope to bring to the trustee role

Nominations Committee Interview (Online)  45 minutes - You will also meet with our Nominations Committee. This will involve structured interview questions focusing on your skills, experience, and alignment with our organisational values and strategic priorities

FUTURE BOARD MEETINGS

Dates

• 21st November 2025 - Strategy Day
• 12th February 2026, 5-7pm
• 7th May 2026, 5-7pm
• 10th September 2026, 5-7pm
• 26th November 2026 - Strategy Day

FINAL THOUGHTS

This is an exciting time to join The Diana Award. As we enter a new chapter, we are looking for bold, compassionate and future-facing leaders to help us shape our journey. We hope you are inspired to join us in empowering young people across the UK and the world.

We look forward to hearing from you.

APPENDIX

Purpose: The primary purpose of the Nominations Committee is to identify, evaluate, and recommend candidates for appointment as Trustees of The Diana Award. This committee ensures that the Board has the appropriate mix of skills, expertise, and diversity to effectively govern the organisation and fulfil its mission.

Membership: The Chair of the Nominations Committee (a Trustee) A minimum of two other Trustees CEO (ex officio member) Any additional members as deemed necessary (e.g., board secretary or HR support)

Frequency of Meetings: The committee will meet as required, typically monthly, and more frequently when necessary for the recruitment process 

Key Responsibilities:

• Review the current composition of the Board of Trustees to identify gaps in skills and diversity
• Develop a recruitment strategy that aligns with the strategic direction of The Diana Award
• Source and evaluate potential Trustee candidates
• Conduct interviews and assessments of candidates’ skills, expertise, and commitment to the mission
• Provide recommendations for new Trustee appointments to the full Board
• Ensure that diversity and inclusivity are considered in all recruitment activities
• Ensure compliance with legal and governance requirements related to Trustee recruitment
• Onboard new Trustees and ensure they understand their roles and responsibilities

Reporting Structure: The Nominations Committee reports to the Board of Trustees, providing recommendations for Trustee appointments

the3million is currently seeking up to three new non-executive directors to strengthen its dynamic board and support the work of this passionate organisation at the forefront of migrants’ rights in the UK. 

Nine years after the Brexit referendum, we are navigating ongoing challenges affecting EU citizens’ communities. We are continuing to build power from the ground up, empowering people to get their voices heard. Your contribution will be crucial to making change happen.

These positions are voluntary and therefore unpaid.

About the3million

We are the leading organisation representing EU citizens in the UK. Our vision is a world where EU citizens can thrive, reach their potential and have an equal voice in UK society. Our work ranges from informing people of their rights and community organising of EU citizens’ communities, to holding the Government to account on the implementation of the Withdrawal Agreement and promoting access to justice. 

We are a grassroots and non-partisan organisation, working with a variety of stakeholders, from MPs to NGOs, legal advisors and the media on specific issues affecting migrants’ rights. We regularly engage with the Home Office and its monitoring bodies to advocate for change. 

We were formed through the efforts of volunteers from many different backgrounds who came together in the immediate aftermath of the Brexit referendum in 2016. We hold on to that can-do, nimble spirit and friendly and non-hierarchical collegiality.

In 2024, the3million’s contribution towards creating lasting and significant change for EU citizens living in the UK was recognised at the EmpowerEU Awards, in the "Outstanding Achievement” category.

the3million was incorporated as a limited by guarantee not-for-profit company with Companies House in November 2017. As such, the role of members of the Board of Directors is similar, though not identical, to that of Charity Trustees.

What does the role involve? 

You will join a small board of professionals committed to helping EU citizens in the UK. We are specifically seeking directors with expertise, skills and knowledge in any or several of the following backgrounds: fundraising, legal compliance, HR, risk management, community organising, racial justice and safeguarding.

As a the3million non-executive director, you’ll play a vital role in keeping the organisation on track with its objectives. You will apply your professional experience towards shaping our strategy on fundraising, governance, campaigning and other areas of work.

The main purpose of your role:

As directors at the3million, you will have responsibility to:

• Ensure the3million is meeting its aims and objectives and acting in line with any relevant legislation or regulations
• Act in the best interests of the organisation
• Ensure the3million applies its resources exclusively in line with its strategic aims 
• Ensure the financial viability of the3million 
• Contribute effectively to the Board of Directors in giving clear strategic direction, and evaluating performance against set targets
• Support the Chief Executive Officer and monitor their performance
• Act with reasonable care and skill

What you will gain:

• An insight into how the organisation runs;
• Confidence in building relationships with a wide range of people, and the opportunity to learn from the varied experiences that other Board members bring to the table;
• An opportunity to use your skills, knowledge and experience to the benefit of the organisation and the communities we serve;
• A sense of pride when hearing about the difference our campaigning and organising efforts make, knowing you have had a role in protecting the rights of EU citizens in the UK.

Being a director is a voluntary role and is not paid, but expenses including for travel are reimbursed.

Director Person Specification

Key skills:

• Knowledge of and ability to carry out the core responsibilities of being a director (please note that onboarding and support is available to new Board members, particularly those who have not served on a Board before)
• Timeliness and clarity in your communication on and around meetings or projects
• Strategic vision: an ability to think about the ‘bigger picture’ and longer term (5 years ahead) as well as the ‘here and now’ 
• A willingness to act as an ambassador for the3million, promoting our work to friends and colleagues
• An ability to work as a member of a team, to comment, challenge or question in a way that is helpful, supportive and constructive
• A good sense of judgement

Qualification and experience

You will ideally have one or more of the following:

• Experience of working in senior teams, preferably at board level;
• Experience of volunteering/working in the third  sector;
• Fundraising;
• HR;
• Community organising;
• Safeguarding;
• Racial justice;
• Experience working in the migration field would be an advantage.

Personal attributes

• Integrity and honesty
• Proactiveness
• A demonstrable commitment to the3million's aims and values
• Team player, flexible and adaptable

Time commitment 

• A two hour evening board meeting every two months (online)
• Regular discussion and meeting with fellow directors (online)
• Follow up to meetings – reading and commenting on minutes, carrying out any agreed actions.
• One to two away-days per year (in-person);

Restrictions

• Over 18
• Must be currently based in the UK
• Not bankrupt
• Subject to satisfactory DBS check and references
• Not excluded by Companies House or Charity Commission
• Conflicts of interest that would be so significant as to undermine the role in general, such as being a member of a group that discriminated against people based on gender, ethnicity or nationality.

Who should apply?

Applications are welcome from everyone with the relevant passion and experience in one or more of the areas listed above. Having worked in the migration sector or in campaigning is not necessarily required. We recognise that many other settings offer transferable skills.

One of the3million’s core values is equity - we are people-led, we value diversity and are enriched by differences. We strive to listen to, engage with and represent the broadest range of people. 

We are particularly eager to hear from candidates with lived experience of migration. If you are from a background that is underrepresented in the migration sector we also strongly encourage you to apply. This could include coming from a community that experiences racism, living with a disability or not having been to University.

We recognise our team is not currently representative of communities that experience racism and that our own ways of working may replicate wider societal oppression and injustices. We are actively working towards becoming an anti-oppressive organisation, including taking steps to create a more inclusive recruitment process.

We believe our work will be stronger with greater diversity. the3million welcomes the whole person to work, and we understand that each of us brings our experiences, our backgrounds and our own unique lens to what we do.

Please send your CV along with an accompanying letter explaining your reasons for applying. We highly recommend going through the role specifications below before you start your application.

Next steps
 
Applications are welcome from everyone with the relevant passion and experience. If you would like to speak to someone on our current Board or a staff member to find out more about us before applying, you are welcome to do so.

Shortlisted applicants will be invited for a one-hour interview. Interviews may be carried out over the weekend. 

Successful applicants will be onboarded by other Board members, ensuring they are welcomed into the organisation.

Application Instructions

Please send your CV along with an accompanying letter explaining your reasons for applying. Applications submitted without a covering will not be reviewed. 

If you are on LinkedIn, please share with us the URL of your profile.

Please also download and fill in the equality and diversity monitoring form. We only use this information to understand the demographics of people we are reaching and to guide us in making the3million fairer. This process is separate and confidential; this information is not reviewed or taken into account in the recruitment process.

Please email all the above to us at recruitment[at]the3million[dot]org[dot]uk.

Searching for a co-founder for a non-profit tackling rape

IMPORTANT: You don't need to submit a CV. Please just write a short paragraph explaining why you are interested and how we can contact you

I’m the founder of That’s Still Rape, a non-profit challenging rape myths and their harmful impact on rape survivors. We use campaigns, media, and research to improve the public’s understanding of rape, tackle victim-blaming and debunk misinformation. Think of us as a cross between Shout Your Abortion, Hope Not Hate and the Good Law Project.

What we do:

1. Change the conversation – We run campaigns and media that challenge victim-blaming.
2. Publish research – We conduct research exposing the true scale of UK rape culture.
3. Reform policy – We fight for legal and policy changes to improve justice outcomes for survivors.

Check out our Instagram @thatsstillrape where we educate people on rape myths

So far we have:

• Created the UK's first media guidelines on how to responsibly report rape
• Partnered with the CPS on a series of Q&A videos
• Launched a petition for mandatory jury training on rape myths (10,000+ signatures)

Co-founder role:

We’re at a critical moment of growth and I’m looking for a co-founder to help scale the organisation. Together we’ll:

• Lead digital and guerrilla campaigns (petitions, rallies, research papers, billboards, and videos)
• Lead fundraising efforts (donors, grants etc.)
• Establish relationships with MPs/policymakers
• Act as a public face for the org in interviews and events, while building relationships with journalists
• Build and manage a small team (initially volunteers)
• Build internal systems and structures to support operations

Who I'm looking for:

It would be great if you had some of the following - but its not necessary:

• A track record of building things (teams, platforms, movements) from the ground up
• Experience securing funding from the public, trusts or foundations
• A network of contacts across media, campaigns or advocacy spaces
• Your digitally savvy and know how to mobilise communities online
• Knowledge of the UK political and media landscape

Thank you 

Luminary provides training, employment and community to some of the most disadvantaged women in London. We work alongside women who have experienced gender-based violence and live with ‘multiple disadvantage’ - a term that recognises that many women experience multiple forms of social and economic disadvantage which interlink, intersect and
drive a cycle of deprivation. Our primary focus is helping these women achieve employment and reach independence - breaking the cycle of poverty, violence and disadvantage, once and for all. 

OVERVIEW
The Charities Act 1993 defines charity trustees as those responsible under the charity's governing document for controlling the administration and management of the charity. For Luminary Limited, the trustees oversee and support the operations of the charity, our Employability Support Programme, 1-to-1 holistic support, Mentor Scheme & next steps Progression Support Programme. 

We work in collaboration with, but independently of, the Board of Directors of the business, Luminary Bakery Limited, who oversee the governance of the bakery, café business and commercial operations.

**Please note: Due to the role responsibilities, it is a Genuine Occupational Requirement that the post holder is female, permitted under Schedule 9, part 1 of the Equality Act 2010**

How we achieve our Mission
We use baking as a tool to guide women towards employability and independence. Over our two-year programme, women learn to bake, gain a catering qualification and develop transferable skills such as budgeting, interview techniques, working as a team, and resilience. Women gain valuable work experience through our sister organisation, Luminary
Bakery, as well as being paired with a volunteer mentor who helps her develop her career next steps.  However, our programme goes far beyond job skills. We offer access to highly-trained counsellors and each woman is supported by a dedicated Progression Support Worker to help her navigate the broader challenges she will face including housing and debt.

THE ROLE OF LUMINARY LIMITED’S BOARD OF TRUSTEES
At its simplest, the role of the Trustee Board is to receive assets from donors, safeguard them and apply them to the charitable purposes of Luminary Limited. The Trustee Board must always act in the best interests of Luminary Limited, exercising the same standard of duty of care that a prudent person would apply if looking after the affairs of someone for
whom they have responsibility. The Trustee Board must act as a group and not as individuals.

DUTIES OF A TRUSTEE BOARD MEMBER
The duties of a Trustee Board member are to:
 Ensure that Luminary Limited complies with its Articles of Association, charity law, company law and any other relevant legislation or regulations.
 Ensure that Luminary Limited pursues its objects as defined in its governing document.
 Ensure Luminary Limited pursues its objects as defined in its governing document.
 Ensure Luminary Limited applies its resources exclusively in pursuance of its objects. 
 Contribute actively to the Trustee Board by giving firm strategic direction to Luminary Limited, setting overall policy, defining goals, setting targets, and evaluating performance against agreed targets.
 Safeguard the good name and values of Luminary Limited.
 Ensure the financial stability of Luminary Limited by opening up its network.
 Stay up to date with matters of charity law and issues affecting Luminary.

In addition to the above statutory duties, each Trustee should use any specific skills, knowledge or experience they have to help the Trustee Board reach sound decisions, and to support Luminary Limited staff when necessary. This may involve leading discussions, identifying key issues, providing advice and guidance on new initiatives, and evaluating or offering advice on other areas in which the Trustee has insight, experience or expertise.

DIVERSITY IN LUMINARY LIMITED’S BOARD OF TRUSTEES
We are committed to building a diverse team and seek to be representative of those we are supporting, so we would especially like to hear from applicants from a wide range of backgrounds, including the global majority. We also recognise the importance of lived experience in all roles within our organisation, and therefore welcome applications from
those with lived experience of disadvantage or gender-based violence.

Diversity brings together the rich mix of qualities that make a healthy and effective board, and therefore allows us to work to the best of our ability for Luminary Limited. Luminary Ltd and Luminary Bakery were originally established and founded as part of the Christian church community and were inspired by their faith to create opportunities for women who experienced disadvantage. Luminary supports applicants of all or no faiths and continues to be respectful of all faiths and beliefs, offering an inclusive space for everyone.

MINIMUM TIME COMMITMENT OF BEING A LUMINARY TRUSTEE
Trustees are expected to attend all board meetings which are held four times a year on weekday evenings, with some shorter meetings in between as necessary. The meetings last approximately two hours and are usually in Camden, London (physical attendance is preferred, but flexibility can be given in certain circumstances). Trustees are also expected to
attend the yearly Graduation Ceremony and 1-2 other social events, including Luminary staff gatherings.

In addition, each Trustee must:
 Be committed to the mission of Luminary Limited.
 Be able to commit for a minimum of three years on the Board.
 Be willing to meet the minimum time requirement.
 Have integrity and independent judgement.
 Be able to think creatively and speak their mind.
 Have an understanding and acceptance of the legal duties, responsibilities and liabilities of trusteeship.
 Be able to work effectively as a member of a team and take decisions for the good of Luminary Limited.

Trustees:
 May be asked to join a board sub-committee, which would meet in between board
meetings.
 Are expected to attend some training sessions.
 Review policies and other documentation relating to charity governance.
 Are invited to attend trainee graduations and other social events.
 Can claim out-of-pocket expenses incurred in travelling to meetings.

PERSON SPECIFICATION
Following an audit of the current skills & expertise on the board, Luminary are seeking five new Trustees with experience in the following areas:
 Legal experience and current practice, primarily in employment and charity law, to be able to guide the Board and CEO on legal matters informally and liaise with Luminary’s lawyers on an ad-hoc basis to provide support as needed.
 Experience in policy work and advocacy on violence against women and girls and/or related social justice issues.
 Experience of charity governance, including growing and scaling up a charity.

 Building and drawing on a fundraising network or fundraising experience to secure further investment support.

 Safeguarding expertise and experience to be able to support the Board and staff in ensuring appropriate safeguarding measures are in place.

Personal Attributes
 Able to work collaboratively with colleagues, stakeholders and beneficiaries
 Be passionate about Luminary’s purpose and vision for growth, and commitment to the organisation
 Be an effective communicator
 Be a strategic thinker
 Able to act decisively and be responsive
 Be willing to use connections to promote and advance the work of Luminary Limited

Across the UK, our 270 local groups play a vital part in supporting people affected by MS. They provide sense of belonging, unity and friendship. And they deliver services and support for their local MS community.

We are looking to recruit a Communications Volunteer for the Croydon Group. As our Communications Volunteer you’ll make sure people know they have a local MS Society group to turn to.

In this role you’ll be able to develop your writing skills, and gain an experience of communicating across a range of digital channels. 

Time commitment

We estimate this role will need around 2 hours a week. Our roles are flexible and aim to fit around you. Time commitments for this role may vary depending on your activities. This is an ongoing role.

This is a great opportunity to gain experience within a large charity and develop your existing skills and learn new ones. We need you to get involved and help make positive changes to the lives of people affected by MS.

About you

You’ll have an interest in the MS Society and the work that we do, as well as the enthusiasm to represent both us and our values locally. You will understand the needs of people affected by MS in your area and be sympathetic to the needs and motivations of volunteers. You’ll be confident using Microsoft Office, the internet and email. You’ll be able to apply disability, equality and inclusion practices and understand and apply our risk management system. Ideally you’ll understand the local area and organisations that provide local services.

You will be reliable and easy to contact and you need to live in or near the area the group to carry out this role.

Apply 

1. Read through the role description carefully

2. Please apply online

The MS Society is committed to promoting diversity. We can only offer roles to over 18s.

��‍�� React Native Developer Volunteer – Join the Movement Behind MVP 2

Unify Giving is on a mission to change everything about giving — how it’s done, how it’s received, and how it’s perceived.

We’re building a world where people experiencing homelessness can receive digital donations with dignity, transparency, and choice — and we’re already live on the App Store. But now, we’re taking it further.

�� MVP 2 is here.
We’ve added powerful new features to give both donors and recipients the best possible experience — and we need your help to bring it to life.

✨ What you’ll do:

• Join our small but mighty team to help build and release MVP 2 of our React Native app.

• Collaborate with our designers, product leads, and community team to improve UX across the board.

• Work on meaningful features that directly impact people experiencing homelessness.

�� What we’re looking for:

• Experience in React Native, with solid understanding of mobile app dev (iOS & Android).]

• A belief that tech can be used for real, tangible good in the world.

�� Why it matters:

This isn’t just another side project. Unify Giving is already being used by real people across the UK. Your code could help someone access food, warmth, or support when they need it most.

�� What you’ll get:

• A chance to work on a live tech-for-good product.

• Your name in the credits (yes, we mean it).

• Weekly team check-ins, support from our founder, and full creative input.

• A front-row seat to building something that genuinely helps people — and is scaling fast.

Could you coordinate local SSAFA services in your area? You don’t need a military background, just basic I.T and admin skills, the ability to get on with people and good written and spoken English. If so, we’d love to hear from you.

What is a Branch Secretary?

There are SSAFA branches throughout the UK and overseas. These are divided into local areas that we call divisions. Each branch has a secretary to organise day-to-day activities. This is a key role involving administration and coordinating people. As the first point of contact for SSAFA in the area you will play a crucial part in promoting SSAFA locally, organising local events and ensuring the smooth running of SSAFA across the divisions in your branch.

Why do we need you?

We’ve been supporting the Armed Forces community since 1885. Our clients come from all backgrounds and age groups and may have served in WW2 or in a more recent conflict like the Falklands or Afghanistan.

There are SSAFA branches throughout the UK and overseas who support local volunteers to deliver services to veterans, serving personnel and their families. Some branches are divided into smaller divisions to ensure the best local service delivery. Each branch has a team of volunteer caseworkers, support volunteers, executive roles, and fundraisers.

In recognition of our clients’ service to the Nation we aim to provide financial, practical and emotional support when it’s needed most. To do this we need local branches and volunteers who can match clients to volunteers and keep things running smoothly behind the scenes.

When would you be needed and where would you be based?

This role is about coordination and administration. As part of your local branch, you might have access to an office, but many volunteers are based at home. The role would suit someone looking to offer a regular time commitment each week. You would also need to organise and attend a number of regular meetings each year.

What would you be doing?

• Managing the branch office (if applicable) and providing support to all volunteers, especially new ones
• Work with the branch Chairperson, treasurer, and others to ensure smooth running of the branch.
• Accepting referrals and coordinating SSAFA caseworkers, visitors, and helpers accordingly
• Oversee all SSAFA casework across the branch ensuring clients get support that is effective and timely.
• Monitor volunteer numbers against the demand for support and recruit new volunteers as needed
• Working with the local training officer to ensure all volunteers are kept up to date with the training and information they need.
• Build relationships with regional and central office staff to ensure an effective flow of information.
• Maintaining accurate records of volunteers and cases, submit accurate data to Central Office
• Providing administration for an annual programme of meetings including an AGM, recording, and implementing decisions
• Being a positive ambassador for SSAFA remembering that anyone you meet could be a potential client, volunteer or fundraiser.
• Volunteering within the standards and values of SSAFA including observing our policies such as the Volunteering policy and data protection policy (these will be covered in your training and local induction.)

The remit of this role may change over the next 12-18 months depending on the outcome of a trial currently being undertaken.

What could you gain from this volunteering role?

• Gain experience of holding a key local role with oversight of all SSAFA activity in the local area
• Use your skills, knowledge, and life experience to benefit others.
• Support from your local SSAFA branch and the wider SSAFA community
• Experience, training, and skills that you can highlight on your CV and in job interviews.
• Better physical and mental health – studies show that volunteers live longer and experience lower levels of stress and depression!

What training and support would you receive?

• Role specific training to prepare you for your voluntary role - confidentiality and boundaries, personal safety, caseworker training, caseworker IT system training, volunteer management – attracting, recruiting, and inducting volunteers, volunteer management – case management and quality. This training would take approx. 4 days.
• Mandatory on-line training modules to complete at home, so you are up to date on how to keep clients, their families safe and personal information safe.
• Access to a range of e-learning courses as well as local opportunities to keep your training up to date.
• Support from the Chair of the branch
• Access to the Welfare Team and Volunteer Support Team based at our central office.
• Reimbursement of out-of-pocket expenses
• Volunteers will be covered by SSAFAs Public Liability Insurance whilst carrying out the role.

What are we looking for?

• Friendly and approachable people of any age (18+) with some experience of coordinating people and admin
• Good written and spoken English.
• Ability to be respectful and non-judgemental with clients, their family, other agencies and SSAFA colleagues.
• Ability to send and receive emails – you will receive your own SSAFA email address.
• Ability to coordinate a team of people volunteering.
• Willingness to use our on-line case management system (this is covered in the training course)
• Ability to keep within boundaries of the role with regards to reporting any safety concerns etc
• Reliable attitude, contact clients and volunteers promptly, keep appointments etc.
• Ability to maintain confidentiality and keep information safely.
• Access to public transport or a car to travel to meetings, events etc.
•  

We welcome volunteers of all backgrounds, abilities, races, sexual orientations, socio-economic backgrounds, and of all faiths and none. SSAFA are committed to making reasonable adjustments to support volunteers with disabilities, so they have access to the same opportunities and experiences as volunteers who do not.

Minimum Age: 18

Safer Recruitment: SSAFA undertakes a systematic approach and utmost care at every step of the process of volunteer recruitment, selection, and retention to ensure that those recruited are suitable and appropriate. Measures taken at points along this journey work together to make volunteering at SSAFA a positive and safe experience.

References Required: Yes. We will ask for two character references, this can be a former employer or someone that know you well (other than a relative)

Is a criminal record check required? No