Community participation coordinator jobs

The Counselling and Outreach Coordinator role is key to SEL Mind's exciting new counselling service for Black residents of Southwark, delivered as part of the wider Southwark Wellbeing Hub. This full-time role will shape the Wellbeing Hub's provision to the Black community, expanding equitable access to culturally-appropriate support. 

As Coordinator, you will provide initial clinical assessments to prospective service users and coordinate a small pool of Trainee Counsellors, expanding future access to Black-led counselling. You'll line manage an Administrator who is responsible for scheduling and other practical elements of the service. You'll also work closely in partnership with community organisations to ensure relevant, de-colonial approaches, including maintaining a delivery partnership with Black Psychotherapy.

The main working site is a community centre in SE5, and the community outreach work involves regular travel across the borough. You will play a vital role in building community trust, ensuring that we are creating routes into the service and continually seeking and implementing feedback.

We are seeking a qualified therapist who is passionate about improving Black people's access to early mental health support. Relationships and partnership working is vital, so you should be able to work independently but collaboratively, to be proactive and show initiative. 

The role will involve:

• Undertaking skilled assessments of client needs and risks, taking into account the nature and complexity of presenting needs and suitability for short-term therapeutic work
• Recruiting and training volunteer Counsellors, ensuring trauma-informed work integrating spirituality and cultural values, using creative therapeutic modalities, and maintaining therapeutic relationships that honour diverse healing approaches
• Maintaining a live engagement strategy and actively reaching out with physical presence to grassroots organisations, faith groups, community centres, cultural associations, and spaces for people experiencing difficult situations including e.g. food banks and advice/advocacy organisations
• Contributing to the development and continuous improvement of the service, bringing recommendations to support the SWH's inclusivity and best practice

This role involves providing culturally specific support to Black clients. Applicants must be able to demonstrate lived experience of, and deep cultural understanding within, Black communities, and the ability to build trust with Black service users.

Successful applicants will be expected to undergo an Enhanced Level Disclosure and Barring Service check.

Closing date: Thursday 7th May (11:59pm)

Likely interview date: Monday 18th May

We encourage early applications as we reserve the right to close the vacancy early if we receive a high number of applications.

About Us

SEL Mind supports people with mental health problems and dementia in the boroughs of Bromley, Greenwich, Lambeth, Lewisham and Southwark. We are proud of our diverse workforce and know that our organisation is made stronger by the variety of backgrounds, experience, and ideas within it. We promote a culture of inclusion and representation, and are working hard to build a workforce that even better reflects the communities we support.

SEL Mind is somewhere that you can be your authentic self without fear of discrimination on the grounds of ethnicity, sexual orientation, disability, neurodivergence, gender, age, lived experience of mental health problems or anything else that’s part of who you are.

Read more about staff benefits and why staff love working here on our website.

The Counselling Administrator role is key to SEL Mind's exciting new counselling service for Black residents of Southwark, delivered as part of the wider Southwark Wellbeing Hub. This part-time role (2.5 days / 18.5 hours per week) will play an important role in the Wellbeing Hub's provision to the Black community, expanding equitable access to culturally-appropriate support.

As Administrator, you will provide front-line support to clients wishing to access the service, screening them, ensuring accurate appointment scheduling, providing information and signposting to other support services as necessary. You'll work closely with the Counselling and Outreach Coordinator to keep up-to-date on other community organisations providing access to relevant, de-colonial approaches to mental health support.

The main working site is a community centre in SE5, and the role is at least one day per week in person. You will play a vital role in delivering an efficient, well-run service. Communication and partnership working is vital, so you should be highly organised and able to work independently but collaboratively. 
The role will involve:

• Managing the Southwark Wellbeing Hub Counselling inbox and phoneline (along with the Counselling and Outreach Manager)
• Maintaining the schedule of counselling sessions and Counsellor group supervision, including client appointment reminders and re-scheduling as needed
• Providing clients with light-touch support by telephone and email
• Collecting and recording data, including customer feedback, and supporting management with reports

This role involves providing culturally specific support to Black clients. Applicants must be able to demonstrate lived experience of, and deep cultural understanding within, Black communities, and the ability to build trust with Black service users.

Successful applicants will be expected to undergo an Enhanced Level Disclosure and Barring Service check.

Closing date: Monday 4th May (11:59pm)

Likely interview date: Monday 11th May

We encourage early applications as we reserve the right to close the vacancy early if we receive a high number of applications.

About Us

SEL Mind supports people with mental health problems and dementia in the boroughs of Bromley, Greenwich, Lambeth, Lewisham and Southwark. We are proud of our diverse workforce and know that our organisation is made stronger by the variety of backgrounds, experience, and ideas within it. We promote a culture of inclusion and representation, and are working hard to build a workforce that even better reflects the communities we support.

SEL Mind is somewhere that you can be your authentic self without fear of discrimination on the grounds of ethnicity, sexual orientation, disability, neurodivergence, gender, age, lived experience of mental health problems or anything else that’s part of who you are.

Read more about staff benefits and why staff love working here on our website.

The Community Fundraising Coordinator plays a pivotal role in bringing communities together to make a meaningful difference in the lives of people affected by cancer. By supporting and inspiring community supporters, you will help turn compassion ino action and action into vital income that funds life-changing care and research. Through buidling strong relationships, delivering exceptional supporter experiences, and driving engagement, you will grow participation and income, ensuring every fundraising effort contributes to better outcome for patients and their families.

Job Title: Community Coordinator - South Wales

Reporting To: Regional Manager 

Salary Range: £25,000 Per Annum

Contract Type: Permanent, Full Time

Location: Field Based, South Wales

Working days/hours per week: 35 hours per week, Monday – Friday, 9am – 5pm   

Requirements: We require candidates to have legal use of a vehicle and possess a full UK drivers licence (with no more than 6 points) held for at least 1 year and be over the age of 21 for own insurance purposes.    

Our Vision: A UK where “No good food goes to waste”. 

The Felix Project and FareShare have recently merged to form the UK's largest food redistribution charity. Its vision is a UK where good food is never wasted, and nobody goes hungry. 

The organisation rescues high quality edible surplus food, from across the food industry and gets it to over 8,000 organisations across the UK who are working to strengthen communities and improve lives. 

The charity manages seven depots across London, Suffolk, Merseyside and Hampshire and works with 16 network partners who operate a further 26 regional depots across the UK. 

Over the next year our ambition is to rescue enough food nationally to provide nearly 200 million meals, turning an environmental problem into social good with measurable impact for people, planet, and the economy.

Purpose of the Job 

To focus on the growth and sustainability of the FareShare Go programme; through maximising relationships and adding value to create the best experience for the charity and store community in your designated area.  

Duties & Responsibilities 

• Annual and on-going charity account management  
• Liaison with store or retailer personnel to ensure positive charity experience and issue resolution 
• Strong skills in relationship management and networking for programme development 
• Compliance and safety of charity food use 
• Community engagement  
• Operational support and data reporting for performance improvement 
• Provide pro-active leadership and support in ensuring the delivery of all functional demands. Ensure the functional processes and procedures are appropriately controlled. 
• Create and maintain an innovative environment that encourages colleague participation in raising standards of quality, team working and communication

We're looking for a Data & Insights Coordinator who will work with our team to generate the evidence which is a core part of Khulisa's strategy and informs crucial strategic decisions.

About Khulisa

Khulisa, meaning 'nurture' in the Zulu language of South Africa, is an award-winning charity dedicated to providing therapeutic support to young people. We focus on reaching those who are most at risk – young people from deprived communities who are often marginalized, vulnerable to exclusion, and at heightened risk of becoming involved in crime

Our approach centres on safe, exploratory methods that aim to understand behaviour and experiences often rooted in trauma, abuse, and neglect. We deliver intensive therapeutic programs within educational and community settings, empowering young people to confront the underlying causes of their emotional distress and work toward healing. To create lasting, sustainable change, we work to establish trauma-informed environments around young people by equipping parents, caregivers, educators, and other professionals with the tools they need to offer effective, supportive care. Currently, our services are active in London and Manchester.

About the role

Khulisa has invested heavily in the development of its monitoring and evaluation framework, alongside augmenting its evaluation capacity and capability through innovation. At Khulisa, we're committed to making a difference in the lives of young people. We're a dynamic organization with a strong focus on evidence and impact. We use our evidence to inform future programme design and to influence policy and practice. This role will involve:

• Managing and developing the CRM (Salesforce) to ensure we collect high quality data at scale.
• Extracting meaningful insights to inform decision making, strategy development, and support the development of effective policies within the justice and education sectors.
• Ensuring the day-to-day operating of Khulisa’s data recording, processing and reporting processes.
• Continually refining and improving Khulisa’s internal MEL capacity including our evaluation systems; organisational and programme Theories of Change; evaluation indicators; data collection tools and define system improvements.
• Supporting the scoping and design of new programmes by providing data from past programmes, insights from beneficiaries and service-users, research into best practice and offer ongoing guidance on establishing best practice MEL systems and processes.

For a full list of duties and responsibilities, please see the attached job description when you click the apply button.

This is a hybrid role, with the post holder required to work mostly from home but with access to desk space in our London office. Travel to various locations in London and the North-West of England may also be necessary to fulfil the requirements of the role.

What we're looking for

Abilities/Experiences

• Developed experience of analysing data (ideally customer and audience data) and delivering insights to inform decision making.
• Experience in using data visualisation tools to create dashboards that improve efficiency and enable self serve insight.
• Excellent presentation skills and ability to write reports both verbally and in writing clearly and confidently to a range of internal and external stakeholders.
• Solution focussed and able to respond effectively to challenges and changes that emerge in research/evaluation projects and in the wider organisation.
• Ability to work collaboratively and build strong relationships with a diverse range of internal and external stakeholders.
• Comfortable working with stakeholders from non analytical backgrounds, gathering requirements, and translating them into structured analytical questions and approaches.
• Proven ability to effectively plan, manage, and implement projects and initiatives.
• Demonstrated skill in prioritising tasks, managing conflicting demands, and ensuring high quality outcomes for both individual and team deliverables.
• Strong communication skills to influence and persuade at all levels, translating complex ideas into accessible formats.
• Experience of working with a range of CRM and evaluation software including Excel, Salesforce, PowerBI and others.

Knowledge/Skills

• Excellent quantitative and qualitative research skills;
• Ability to work at pace and to tight deadlines;
• Excellent analysis, interpretation and storytelling skills;
• Outstanding eye for detail in all work;
• Outstanding written and editing skills;
• Skilled in using insight, evidence and impact evaluation data to influence internal and external audiences;
• Creative thinker with the ability to identify new approaches to deliver our learning needs;
• Solutions focused and able to respond effectively to challenges and changes that emerge in research/evaluation projects and in the wider organisation;
• Strong project management skills (from project initiation, project delivery, updating colleagues, driving a process, completing and learning);
• Experience in coaching others on a range of skills;
• Outstanding communication skills;
• Excellent collaboration, partnership and influencing skills;
• Flexibility and ability to embrace change, supporting colleagues to do the same.

Diversity, Equity and Inclusion: We are actively looking to recruit a diversity of talent. We embrace, respect and value the difference in our employees and believe that we and our work is better for it. We are committed to creating and maintaining an inclusive environment that consists of fairness, dignity, and caring for everyone, and one that enables every employee to flourish and realise their potential.

We are recruiting a Van Peer Coordinator to support our Hepatitis C peer project in the Oxford & Thames Valley area. This role involves driving a van across the region and working with people affected by substance use and hepatitis C. 

Peers use their lived experience to raise awareness of hepatitis C, reduce stigma, and help people access testing and treatment. 

About you 
You will: 

• Be confident driving a van and travelling long distances 

• Have experience working with people affected by substance misuse 

• Have lived experience of hepatitis C, or experience supporting someone who has 

• Be reliable, compassionate, and well organised 

• Have good communication skills 

• Hold a clean driving licence (essential) 

What you’ll do 

• Recruit and support volunteer peers 

• Work with NHS hepatitis C teams, drug and alcohol services, and homelessness services 

• Coordinate education sessions and community-based hepatitis C testing 

• Support people into hepatitis C treatment and ongoing care 

This role requires regular travel across Oxford & Thames Valley. 

Job Title: Community Coordinator - Lancashire and Cumbria

Reporting To: Regional Manager 

Salary Range: £25,000 Per Annum

Contract Type: Permanent, Full Time 

Location: Field Based role covering Lancashire and Cumbria

Working days/hours per week: 35 hours per week, Monday – Friday, 9am – 5pm             

Requirements: 

• We require candidates to have legal use of a vehicle and possess a full UK drivers licence (with no more than 6 points) held for at least 1 year and be over the age of 21 for own insurance purposes. 

Our Vision: A UK where “No good food goes to waste”. 

The Felix Project and FareShare have recently merged to form the UK's largest food redistribution charity. Its vision is a UK where good food is never wasted, and nobody goes hungry. 

The organisation rescues high quality edible surplus food, from across the food industry and gets it to over 8,000 organisations across the UK who are working to strengthen communities and improve lives. 

The charity manages seven depots across London, Suffolk, Merseyside and Hampshire and works with 16 network partners who operate a further 26 regional depots across the UK. 

Over the next year our ambition is to rescue enough food nationally to provide nearly 200 million meals, turning an environmental problem into social good with measurable impact for people, planet, and the economy.

Purpose of the Job 

To focus on the growth and sustainability of the FareShare Go programme; through maximising relationships and adding value to create the best experience for the charity and store community in your designated area.  

Duties & Responsibilities 

• Annual and on-going charity account management  
• Liaison with store or retailer personnel to ensure positive charity experience and issue resolution 
• Strong skills in relationship management and networking for programme development 
• Compliance and safety of charity food use 
• Community engagement  
• Operational support and data reporting for performance improvement 
• Provide pro-active leadership and support in ensuring the delivery of all functional demands. Ensure the functional processes and procedures are appropriately controlled. 
• Create and maintain an innovative environment that encourages colleague participation in raising standards of quality, team working and communication

Recruitment Timeline

We reserve the right to close advertisements early and we might assess candidates and arranging interviews as applications comes in, so please apply as soon as possible, to avoid missing out on this opportunity. 

Due to the anticipated large number of applicants, if you do not hear from us within four weeks of your application, we regret to inform you that your application has been unsuccessful. Consequently, will not be able to provide feedback. 

Job Title: Community Coordinator - North East England

Reporting To: Regional Manager 

Salary Range: £25,000 Per Annum

Contract Type: Permanent, Full Time

Location: Field Based role covering North East England

Working days/hours per week: 35 hours per week, Monday – Friday, 9am – 5pm 

Requirements: 

• We require candidates to have legal use of a vehicle and possess a full UK drivers licence (with no more than 6 points) held for at least 1 year and be over the age of 21 for own insurance purposes. 

Our Vision: A UK where “No good food goes to waste”. 

The Felix Project and FareShare have recently merged to form the UK's largest food redistribution charity. Its vision is a UK where good food is never wasted, and nobody goes hungry. 

The organisation rescues high quality edible surplus food, from across the food industry and gets it to over 8,000 organisations across the UK who are working to strengthen communities and improve lives. 

The charity manages seven depots across London, Suffolk, Merseyside and Hampshire and works with 16 network partners who operate a further 26 regional depots across the UK. 

Over the next year our ambition is to rescue enough food nationally to provide nearly 200 million meals, turning an environmental problem into social good with measurable impact for people, planet, and the economy.

Purpose of the Job 

To focus on the growth and sustainability of the FareShare Go programme; through maximising relationships and adding value to create the best experience for the charity and store community in your designated area.  

Duties & Responsibilities 

• Annual and on-going charity account management  
• Liaison with store or retailer personnel to ensure positive charity experience and issue resolution 
• Strong skills in relationship management and networking for programme development 
• Compliance and safety of charity food use 
• Community engagement  
• Operational support and data reporting for performance improvement 
• Provide pro-active leadership and support in ensuring the delivery of all functional demands. Ensure the functional processes and procedures are appropriately controlled. 
• Create and maintain an innovative environment that encourages colleague participation in raising standards of quality, team working and communication

Recruitment Timeline

We reserve the right to close advertisements early and we might assess candidates and arranging interviews as applications comes in, so please apply as soon as possible, to avoid missing out on this opportunity. 

Due to the anticipated large number of applicants, if you do not hear from us within four weeks of your application, we regret to inform you that your application has been unsuccessful. Consequently, will not be able to provide feedback. 

Are you passionate about building meaningful relationships, using creativity to solve problems, and delivering engaging experiences for our supporters and volunteers?

Here at Rainbows Children’s Hospice, we provide specialist palliative care and end-of-life support to over 750 Babies, Children, and Young People living with life-limiting and life-threatening conditions, as well as approximately 3,000 people, including families, siblings, and carers, across the East Midlands. Simply put, we’re here to brighten short lives and support families, wherever they are.

We are currently seeking a Volunteer Coordinator to join our dedicated Volunteering Team at Rainbows. Volunteers play a pivotal role in supporting every aspect of our vital work – from fundraising and events, to our retail shops and the hospice itself – with over 350 individuals generously volunteering their time, skills, and passion.

We are looking for a positive and enthusiastic individual who will help ensure volunteers feel welcomed, supported, and confident, enabling them to make a meaningful difference to children, young people and families across our services.

Location: Primarily an office-based role, at our hospice in Loughborough.
Hours: Monday to Friday, 9 am – 5 pm. Some flexibility is required, as occasional evening and weekend working and regional travel will be part of supporting volunteers.

About the role

As a Volunteer Coordinator, you will play a key role in shaping how people volunteer with Rainbows. You’ll lead on volunteer recruitment across the East Midlands, building relationships with communities and organisations, and supporting individuals to find opportunities that match their motivations, skills and strengths. Once volunteers are involved, you’ll help ensure they feel confident, informed and well supported, working closely with colleagues to create positive volunteering experiences.

Key Responsibilities include (but are not limited to):

· Recruitment, Selection, and Induction: Be the first point of contact for volunteering enquiries and applications, ensuring a seamless onboarding process.

· Volunteer Support and Supervision: Act as the central point of contact for volunteers at Rainbows, offering guidance and support throughout their volunteering journey.

· Team Collaboration: Provide staff with proactive support and best practices for volunteer management, engagement, and stewardship.

· Operational Duties: Maintain accurate volunteer records, ensuring GDPR compliance, and provide KPI data as needed.

· Further responsibilities in the role of a Volunteer Coordinator at Rainbows, can be found by downloading the Job Description.

Requirements

While previous experience working with volunteers is ideal, it is not essential. What matters most is your ability to:

• Build connections with a diverse range of people through exceptional interpersonal skills and empathy.
• Approach tasks with positivity and enthusiasm, inspiring others to get involved.
• Confidently use databases and Microsoft Office packages, with strong administrative skills and a good understanding of GDPR processes.

Further requirements can be found by downloading the Person Specification.

Our Benefits include:

· Free onsite parking at the Hospice, Lark Rise, Loughborough.

· Eligibility to join blue light card discount scheme and Company Shop.

· Simply Health Cashback plan.

· Life Assurance.

· 27 days holiday plus bank holidays.

· Contributory pension scheme or Salary Sacrifice Pension Scheme

· Affordable meals at the Hospice, Lark Rise, Loughborough.

· Free Tea, Coffee and Fruit whilst at the Hospice

· Free access to Health Assured employee assistance programme

· Wellbeing support and access to Mental Health First Aiders

· Unofficial benefits: Fun events like Total Wipe Out, All staff away days, Guest visitors

This role is subject to an Enhanced DBS (Disclosure and barring Service Check) and pre-employment checks.

Programme Coordinator

Liverpool or London 

Liverpool £27,962 | London £30,962

Working hours – full time (35 hours a week) - you’ll agree your working pattern with your manager (core working hours are 10:00 - 16:00).

Location – Liverpool or London, hybrid homeworking (minimum 6 days a month in office)

This role will be working in our client's Care, Quality and Improvement Directorate. CQID supports their strategic aim to improve health and care. Utilising a variety of methods to drive improvements in activity and influence the quality of clinical practice via ambitious work programmes that are delivered by constituent teams.

As Programme Coordinator you will be joining the Accreditation Unit (AU), that manages accreditation programmes in a number of clinical services.

The Accreditation Unit helps clinical services improve quality and safety by highlighting strengths, pinpointing areas for growth, and promoting ongoing development. The successful candidate will primarily focus on projects to engage with liver services through the Improving Quality in Liver Services (known as IQILS) accreditation programme. The candidate will also support the wider Accreditation Unit with the delivery of work to support improving patient care. As Programme Coordinator the key responsibilities will be:

• Organising accreditation assessment activities, ensuring a high-quality, user centric service is delivered, and the accreditation process is followed to programme standards
• Independently manage sub-projects as directed by the Project Manager on behalf of the programme or wider Accreditation Unit. Liaising with the Project Manager to identify opportunities and risks
• Planning and coordinating training events, meetings and workshops, including presenting to audiences in an engaging and professional manner and preparing quality written materials
• Working with a wide range of stakeholders to appreciate their needs and ensure that a high-quality programme is provided, which develops services across the UK and Ireland
• Take responsibility for a variety of communication activity including social media campaigns, curated engagement blogs to raise the profile of the programme and encourage participation.

How they’ll measure your success

• Delivery of high-quality projects within agreed timescales
• Receiving positive feedback from customers, service users, and stakeholders
• Assisting the wider team to deliver projects and supporting departmental objectives
• Delivery of your own objectives (which you’ll agree with your manager) – and your contribution to their values.

Key selection criteria

• Experience of coordinating activities or events for complex work programmes
• Excellent communication skills, both written and verbal, and an ability to establish relationships and communicate effectively with stakeholders from a wide variety of backgrounds
• Experience of maintaining and updating project documentation such as project plans and reports
• Excellent problem-solving skills and ability to respond to sudden unexpected demands, with the ability to reprioritise work
• Experience of meeting and workshop management, including planning, organising, hosting and note taking.

Closing date: 30 April 2026

Interviewing date: TBC, May 2026

Our client positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status or pregnancy and maternity. 

Our client is all about their people – their members, staff, volunteers and leaders. They educate, influence and collaborate to improve health and healthcare for everyone and know they can only do this by being inclusive, encouraging and celebrating diverse perspectives. Welcoming into their community people who represent the 21st-century medical workforce and the diverse population of patients they serve is a priority for us.

Community Partners Engagement Project Manager

Change4Life Royal Borough of Kensington and Chelsea and Westminster City Centre  (W10)

22.2 hours per week (part-time)

Grade 3 (upper) point 24-28: £36,501 - £40,024 FTE per annum (inclusive of Inner London Weighting (£21,900.60 - £24,014.40 per annum, pro rata)

Permanent

Are you an experienced, highly motivated project manager with excellent community organisation engagement and communication skills? We are looking for an experienced Community Partners Engagement Project Manager with an impressive track record of co-ordinating and delivering high quality community organisation engagement work in partnership with statutory stakeholders. You will strive for excellent standards, robustly managing a quality, outcomes driven engagement project. By joining Change4Life you will ensure your project promotes key public health priorities including oral health, healthy eating, emotional wellbeing and physical activity to maximise promotion of consistent health messages and encourage children young people and their families to eat well, move more and feel good, embedded in a  holistic health promotion and community-based service.

Key tasks and responsibilities:

To provide leadership and day‑to‑day management for the Change4Life Neighbourhood Projects. These place‑based annual initiatives focus identifying and overcoming barriers to on promoting healthy eating and physical activity in four priority wards, selected based on National Child Measurement Programme data and levels of deprivation where children are most at risk of poor health outcomes.

As the Community Partners Engagement Project Manager, you will lead the design, delivery and evaluation of the Neighbourhood Projects, working closely with – and line‑managing – the Community Partners Engagement Coordinator. You will share strategic oversight with the Change4Life Programme Manager and Change4Life Service Manager and play a key role in shaping high‑quality, outcome‑focused interventions that deliver positive, measurable changes for children, young people and their families. This role directly contributes to Family Action’s strategic ambition to ensure the organisation is Stronger than Ever.

Central to your work will be mobilising and supporting local partners within each ward to co‑design and co‑deliver initiatives that address the real, locally identified barriers to healthy eating and physical activity. You will build on existing community strengths, ensuring that projects reflect local needs and amplify community voices.

You will work collaboratively with delivery partners, wider community organisations, and local councils, engaging relevant council teams when required. By developing strong, productive relationships, you will help create a local movement that brings together residents, services, and organisations to make it easier for children, young people and their families to eat well and stay active.

The post holder will demonstrate a strong commitment to national and local public health priorities.

Your skills   

You will bring your knowledge and experience of project management to co-ordinate and deliver co-produced neighbourhood project plans in partnership with key local stakeholders. The post requires an ability to co-ordinate and manage the Change4Life neighbourhood projects in close partnership with Public Health and Local Authority partners. The ability to think outside of the box, work in a creative and dynamic environment, excellent partnership skills with statutory and voluntary organisations are key. Strong staff management skills, excellent report writing and data analysis skills are required for this role and a thorough understanding of quality assurance and safeguarding frameworks and practice.

We are committed to Equality, Diversity & Inclusion in all that we do and welcome applications from all sections of the community. We particularly welcome applications from Black, Asian and minority ethnic candidates, LGBTQIA+ candidates and candidates with disabilities because we are committed to increasing the representation of these groups at Family Action. We know that greater diversity will lead to even greater results for families and children and strive for our workforce to be truly representative of the diverse communities we support. We offer a guaranteed interview scheme for disabled applicants and will reimburse your travel cost if you attend an interview.

What will we offer you?

We’ll offer you a generous pension scheme and leave entitlements, eye care vouchers, a cycle to work scheme and other great benefits. All roles in Family Action are open to a discussion about possible flexible working options, subject to business needs, and all new starters will have the right to make a flexible working request from day one of employment. We have an excellent wellbeing offer and we will invest in your professional development with on-going quality training and career development opportunities. You’ll join an established, supportive and high-performing service and have the opportunity to thrive in an innovative organisation that values your opinion, encourages learning and has the needs of children and families at its core.

For an application pack and further information please visit the intranet internal vacancies section.

Please email completed expressions of interest to:

Closing date: Monday 27th April at 23:59

Interview: Week commencing 4th May  

Appointments are subject to Family Action receiving a satisfactory disclosure from the Disclosure and Barring Service.

ID: 1762

**PLEASE NOTE: To apply for this vacancy, please ensure you firstly download a copy of our application form from the documents section on our portal using the application link, and complete it. Click the 'apply' button and fill out your personal details in the relevant sections. Once you have submitted these you will be asked if you would like to attach any documents. At this stage please submit the completed version of the application form.**

Position: Supporter Care Coordinator                     

Salary: £27,000 - £28,500

Hours: Full time – 35 hours a week   

Contract Type: Fixed term for 12 months

Reports to: Supporter Care Manager                                 

Location: Shoreditch, East London (Hybrid Model) 

Key relationships: Fundraising Team; Operations & Finance teams, Database Team, Communications Team, Fulfilment Agency     

JOB PURPOSE

We are a team with a desire to provide excellent stewardship to our donors and maximise our fundraising potential in the UK. As the first point of contact, this role plays a vital part in ensuring our supporters receive a high standard of customer service.

You will manage our supporter care inbox and phone line, handling everything from donation enquiries to complaints with empathy and efficiency. You will also support with processing post and ensure our donors receive the appropriate acknowledgement for their support.

We are interested in hearing from candidates with a range of professional experience. If you possess empathy, patience, and strong communication skills, and have a passion for the refugee cause, please apply. Even if you do not meet 100% of the job specifications, we would still welcome your application, as we recognise that individuals bring unique perspectives and strengths to the role.

WHO WE ARE AND WHAT WE DO  

United Kingdom for UNHCR is the United Nations Refugee Agency’s national charity partner for the United Kingdom. We generate public awareness of the plight of refugees and raise funds to help protect them through UNHCR’s humanitarian operations across the world.

Our supporters include UK private individuals, communities, corporate partners, trusts and foundations. The funds we raise help UNHCR deliver emergency relief such as shelter, medical care and basic supplies to people fleeing conflict and persecution, as well as healthcare, education and livelihoods opportunities for those who remain displaced over the long term.

Nobody chooses to be a refugee, but we can all play a part in their protection, and we want those who work with us to share our values and passion for the cause.

DIVERSITY, EQUITY, INCLUSION AND BELONGING

We strongly value diversity and recognise that it is critical to our success and the cause that we serve. We are committed to providing an inclusive environment for all who work with us and strongly welcome applications from diverse backgrounds, particularly those with lived experience of being a refugee, asylum seeker, internally displaced person, or a stateless person.

UK for UNHCR is proud to have Diversity & Inclusion Working Group. The Diversity & Inclusion Working Group is a group of colleagues focusing on tasks that drive action in the implementation of our D&I Approach.  The group also works to create safe spaces that brings colleagues together for events, discussions and learning experiences that celebrate and support diversity and tackle barriers to inclusion. 

We are also open to flexibility in many ways, including an element of working from home and flexible hours. Please don’t be afraid to speak to us about this at the interview stage, so we can explore what’s possible.

Role Responsibilities  

• Manage and respond to those who contact UK for UNHCR directly by email, phone or mail and escalate queries where necessary.
• Deliver a first-class supporter experience and ensure each point-of-contact works to build and develop the engagement journey.
• Maintain accurate and up-to-date supporter records within the charity database, assist with data administration, and ensure data is handled in accordance with regulations.
• Champion supporter care best practice by resolving supporter pain points, sharing supporter insights and feedback with colleagues, and supporting fundraising teams in evaluating campaign performance to identify opportunities to improve the supporter journey.
• Assist with fulfilment agency briefs and quality control measures.
• Work with teams, agencies and third-party platforms to deliver donation processing and campaign fulfilment, ensuring efficient donor acknowledgment
• Support fundraising teams during emergencies.
• Support the fundraising team to deliver high quality in person events in as well as virtual stewardship events.
• Provide personalised in-house thanking for different supporter segments and deliver thanking initiatives such as a thankathons.
• Provide logistical and administrative support for supporter engagement activities and stewardship events, including coordination of materials, attendance lists and on-the-day support.

The above list is not exhaustive and the post holder may be required to perform duties that are not detailed above.

Personal Attributes and Experience

Essential Experience

• Experience of working in a customer care environment, interacting with supporters/customers.
• Experience of dealing directly with supporters/customers and remaining calm whilst responding to queries.

 Essential Skills/Knowledge

• Excellent written and verbal communication and interpersonal skills.
• Able to prioritise and manage multiple tasks within a collaborative team environment.
• Works effectively under pressure.
• A proactive self-starter with a drive and desire to learn and develop.
• A creative problem-solver who anticipates supporter needs.
• Passionate about UK for UNHCR’s work and want to help drive change and share this with others.
• Proficient in Microsoft Office Suite.

Desirable Skills/Experience (not compulsory)

• Experience using Salesforce or similar customer relationship management products/fundraising databases.
• An understanding of fundraising administration such as Gift Aid, marketing preferences, and direct debits.
• Experience of or interest in the charity sector, in particular humanitarian response/international development.
• Experience of working with an external fulfilment agency to deliver excellent customer service in a similar environment.
• An understanding of how to keep customer data safe and handle sensitive information responsibly, in line with relevant regulations.

WHY JOIN UNITED KINGDOM FOR UNHCR?

You will be part of a high performing agile team of talented people; all committed to build solidarity and raise funds for refugees and displaced people worldwide. You will be working in a flexible, supportive, and inclusive environment, where your work will be recognised and appraised.

What else?

Wellbeing

• 28 days’ leave per annum plus bank holidays (pro-rata).
• Employee Assistance programme providing 24/7 access to online GP, mental health support and virtual wellbeing.
• Access to 100s of perks with discounts on everyday purchases.
• Office wellness perks.
• Discount on gym memberships.
• Hybrid and Flexible Working.
• Staff socials.

Financial

• Pension scheme with an employer contribution of 8%.
• Non-contributory group life assurance scheme
• Non-contributory Income protection scheme.
• One-off contribution towards homeworking set up.
• Enhanced maternity, paternity, shared parental, and adoption pay.
• Enhanced sick pay scheme.

Development

• Comprehensive training and continuing development opportunities.
• Individual training budget.

HOW TO APPLY

If you have the relevant skills and the passion to use them to support refugees, please apply by completing our application form which is available in the documents section.   

Closing date: Sunday 26th April

Interviews date: Week commencing 4th May 2026

If you would like to discuss any reasonable adjustments to the application or hiring process that may better facilitate your participation, please contact us. We will make every effort to respond to your request for assistance as soon as possible.
 

United Kingdom for the UN Refugee Agency (UNHCR) is registered with the Charity Commission (England & Wales), charity no. 1183415. It is the UK national partner of the United Nations High Commissioner for Refugees (UNHCR), the UN Refugee Agency.

Fine Cell Work is a charity transforming the lives of people in prison and post-release through training in high quality, creative, commercial needlework. Handmade products are sold to public and to designers, artists, and heritage organisations, many of whom commission bespoke pieces. Customer demand for these products continues to grow. 

Our frontline services are delivered by a team of talented and dedicated volunteers across the country, making possible the transformational work that we do. Volunteers bring a wide range of experience, skills, and expertise. We offer a range of volunteering opportunities from teaching in prison to production and commissions support, to events, sales, and pop-up shops.

Core Job Purpose: 

Fine Cell Work is seeking a highly organised and people-focused Volunteer Coordinator to provide administrative support for a community of 100+ volunteers nationally. Based at our head office in Battersea, this role is central to ensuring a positive, efficient, and engaging volunteer experience - from recruitment and onboarding through to retention and ongoing support - and makes possible the realisation of our organisational mission.

Whilst acting as the first point of contact for general enquires about volunteering opportunities across the organisation, including with workshop, events, commissions, and production teams, the Volunteer Coordinator will act as the primary point of contact for volunteers working in prison, handling queries, maintaining up to date records, and triaging concerns to the appropriate members of the team.

This position requires strong administrative skills, excellent communication, and the ability to manage multiple priorities while maintaining a supportive and professional approach. 

Principal Accountabilities for the Core Job: 

Volunteer Recruitment & Onboarding 

• Coordinate end-to-end volunteer recruitment processes for all volunteer roles, including advertising, screening applications, and scheduling interviews 
• Manage all correspondence with prospective prison volunteers, ensuring a welcoming and professional experience 
• With the Senior Programmes and Impact Officer, support the creation of a regularly updated volunteer information pack and ensure all new prison volunteers receive it at least 7 days prior to their FCW volunteer training 
• Coordinate and timetable onboarding processes for prison volunteers, including induction administration, prison vetting, training sessions, and the distribution of materials 
• Maintain accurate records of all applicants and volunteers (across all roles) 

Volunteer Administration 

• Maintain and update all volunteer contact details
• Process all volunteer expenses
• Using Volunteero, track volunteer participation, hours, and engagement levels 
• Ensure all required documentation (e.g. references and vetting information for prison volunteers) is collected and securely stored 
• Using Volunteero, support scheduling and coordination of volunteer shifts in prison and across other activities including reflective practice; training; event attendance etc.

Volunteer Support & Retention 

• Act as the primary point of contact for Fine Cell Work volunteers working in prison, responding to queries in a timely and supportive manner 
• Build strong relationships with volunteers across all teams
• Coordinate regular check-ins, feedback collection, and recognition initiatives for volunteers across all teams e.g. for Volunteer Week 
• Lead on the coordination of the annual Fine Cell Work Volunteer Lunch 

Triage & Internal Coordination 

• Receive and assess volunteer questions, concerns, and feedback, via phone, email and Volunteero reports, determining the appropriate course of action
• Handle, escalate, or direct issues to relevant team members (e.g. Senior Programmes and Impact Officer / prison contacts / Production team / events or the Director of Programmes) as needed
• Any other ad hoc administrative or organisational tasks as required

The following knowledge and skills have been identified for the role: 

Essential knowledge, skills and experience:

• Experience in volunteer coordination, administration, or a similar people-focused role 
• Strong organisational skills with attention to detail and ability to manage multiple tasks 
• Excellent written and verbal communication skills 
• Ability to handle sensitive information with confidentiality and professionalism 
• Strong problem-solving skills and ability to triage and prioritise effectively 
• Proficiency in standard office software and database systems 
• Proactive and solution-oriented 

Personal attributes: 

• Collaborative, empathetic and approachable, with a genuine interest in supporting volunteers 
• Excellent communication skills, both verbal and written 
• Friendly and approachable
• Detail oriented 
• Authoritative, calm, flexible and adaptable 
• Able to work with an experienced and established team
• Commitment to aims and ethos of Fine Cell Work 

This post is covered by the Rehabilitation of Offenders Act 1974 and therefore applicants are required to declare: All unspent cautions and/or unspent convictions. 

Make a real impact through creativity, community, and inclusion

Are you a dynamic events professional who thrives on building meaningful connections and delivering impactful experiences? Do you want to see the direct impact of your work in the community, whilst creating exciting opportunities for others?

At The Baked Bean Charity, we empower adults and young people with learning disabilities through performing arts, wellbeing programmes, and inclusive community opportunities. From theatre productions and DJ training to fitness and life skills, we offer inclusive, high-quality opportunities that build confidence, strengthen communication skills, and support independence.

We’re looking for an Events & Community Engagement Lead to take our events, outreach, and fundraising to the next level.

This is a senior, high-impact position at the heart of our organisation, offering the opportunity to shape how The Baked Bean Charity connects with the world. As Events & Community Engagement Lead, you will drive a dynamic programme of events, outreach, and partnerships that not only showcase our work, but actively challenge perceptions and champion inclusion.

You will take ownership of the strategic planning and delivery of our full events portfolio - from Theatre in Education performances and community workshops to respite holidays, fundraising events, and external commissions. You’ll ensure every event is thoughtfully designed, professionally delivered, and aligned with our mission to amplify the voices, talents, and lived experiences of our students.

A key part of your role will be building and nurturing meaningful relationships. You’ll develop partnerships with schools, universities, healthcare providers, businesses, and community organisations - creating opportunities for collaboration, education, and increased visibility for our work. Acting as a confident and passionate ambassador, you’ll represent the charity in a variety of public and professional settings, helping to grow our network and influence.

You will also lead on fundraising, identifying and securing new opportunities through grants, sponsorships, and partnerships. This includes crafting compelling funding applications and fundraising initiatives, managing funder relationships, and ensuring projects are delivered in line with agreed outcomes and impact measures.

Internally, you’ll provide leadership and direction across the events and engagement function. Working closely with, and overseeing, the Events & Project Coordinator and wider ad hoc events teams, you’ll ensure all activity is well-planned, resourced, and delivered to a high standard. You’ll support and mentor staff, recruit and induct volunteers, fostering a collaborative, inclusive, and high-performing environment.

This role requires both strategic planning capabilities, as well as skills in organisation and hands-on delivery. One day you might be developing long-term engagement plans or writing a funding proposal; the next, you could be delivering or presenting at an event, supporting students, or building new partnerships in the community.

We’re looking for someone who is both strategic and creative, with the confidence and autonomy to lead, and the passion to make a difference.

You’ll have:

• Proven experience in events management, community engagement, or fundraising
• A track record of delivering events from concept to completion
• Strong relationship-building and networking skills
• Experience securing funding or writing successful grant applications
• Excellent organisational and project management abilities
• Confidence in public speaking and representing an organisation

It’s a bonus if you have:

• Experience in the charity or voluntary sector
• Knowledge of Theatre in Education or arts-based outreach
• Understanding of funding landscapes and partnerships

We want to hear from you if you’re someone who:

• Believes deeply in inclusion, equality, and social impact
• Is proactive, adaptable, and solutions-focused
• Leads with energy, empathy, and integrity
• Thrives in a fast-paced, people-focused environment
• Is excited to champion the voices of people with learning disabilities

Why join us?

• Lead work that has real, visible impact on people's lives
• Help shape the future of our community engagement and events programme
• Work in a creative, collaborative, supportive and purpose driven environment 
• Alongside a rewarding role, we provide a range of benefits to support your wellbeing and work-life balance. These include hybrid working (up to one day per week for this role), enhanced annual leave, access to an Employee Assistance Programme, and a staff benefits platform with discounts on shopping and everyday costs. We also embrace a casual dress code to help you feel comfortable at work.

Ready to apply?

If you’re ready to combine creativity, leadership, and social impact in a role that truly matters, we’d love to hear from you.

Closing Date: Monday 4th May 2026. Please note we will review all applications during the recruitment period and will begin contacting candidates for interview after the application phase is concluded.