Community service manager jobs in grays, thurrock
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Pause works to improve the lives of women who have had more than one child removed from their care, and the services and systems that affect them.
As Communications and Policy Officer, your role will be to raise awareness and increase understanding of Pause and the experiences of the women we work with in order to achieve positive change at both a national and local level.
This is a new role, sitting within the Partnerships and Engagement team, although you will work with colleagues across the whole organisation.
You will work with the team to influence change by delivering creative communications activity and maintaining excellent working relationships with key stakeholders. This will involve working closely with our Impact and Influencing Lead as well as our colleagues in practice, participation and engagement, so that you can learn from those with lived experience and ensure their voices are at the forefront.
The ideal candidate will be an excellent communicator with the ability to deliver creative communications to influence change. You also should have a real desire to create positive change in the services and systems that affect the lives of women who have had children removed from their care.
We are using Charity Job's anonymous applicant tracker system. Your cover letter should be no more than 2 sides of A4, and so you’ll need to use your creative skills to be sure that you fully address the person specification and show us why you’re the absolute best person for this job.
We work to improve the lives of women who have had more than one child removed from their care, and the services and systems that affect them.
The client requests no contact from agencies or media sales.
We currently have an exciting opportunity for 2 x Peer Support Corodinators (known internally as Volunteer Manager- Peer Support) to join the National Homicide Service in the Peer Support team.
These roles are full time working 37.5 hours per week, one is offered on a permanent basis and the other on a fixed term contract until 01/09/2026. These roles are home-based with regular travel required.
Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it?
Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care?
If yes, then we'd love to hear from you…
What we offer:
At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:
- Flexible working options including hybrid working
- 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
- An extra day off for your birthday & options to buy or sell annual leave
- Pension with 5% employer contribution
- Enhanced sick pay allowances, maternity & paternity payments
- High Street, retail, holiday, gym, entertainment & leisure discounts
- Access to our financial wellbeing hub & salary deducted finance
- Employee assistance programme & wellbeing support
- Access to EDI networks and colleague cafes
- Cycle to work scheme & season ticket loans
- Ongoing training & support with opportunities for career development & progression
About the role:
The role is home working, however the team collectively cover England and Wales, so the ability to travel with occasional overnight stays is vital.
As a Peer Support Volunteer Manager you will be:
- Responsible for development and management of a cohort of lived experience volunteers
- Triaging and Risk Assessing clients as they are referred into the service
- Facilitating Peer Support groups, both online and face-to-face
- Contributing to the training and recruitment of new volunteers
You will need:
- Experience, knowledge and understanding of trauma informed working in a client facing role, with knowledge of the impact of traumatic bereavement
- Knowledge and understanding of safeguarding practice and legislation relating to equal opportunities and diversity, inclusivity, safeguarding and risk assessments.
- Willingness and flexibility to travel (including overnight stays) and to work evenings and weekends with notice
- A proven ability to confidently use various IT systems including Case Management, Microsoft Office, Zoom, Outlook and other online applications/platforms.
Please see attached Job Description and Person Specification for further details.
About Us:
Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.
Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.
Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need.
As part of our commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role.
If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best.
How to apply:
To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.
We look forward to hearing from you.
We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date.
If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Centre for Mental Health is seeking a dynamic and experienced communications professional to join our team as Associate Director of Communications (Maternity Cover), starting in September 2025 for 12 months. This pivotal role offers the opportunity to lead our communications work, ensuring all of our written and visual outputs support our mission to drive mental health equality.
As the lead on our media, publications, website, social media and marketing work, you’ll manage the development and delivery of impactful content that engages our key audiences and supports our influencing, marketing and fundraising goals. You’ll oversee the production of high-quality publications, infographics, and multimedia materials. You will coordinate our publications and content schedules, overseeing the launch of a range of content to maximise impact and meet the needs of funders and partners.
You’ll be part of the Centre’s Leadership Team, helping to shape the organisation’s strategic direction, working on organisation-wide improvements and championing equality and anti-racism.
The role will supervise a small communications team, providing support and leadership to ensure excellence across our communications. It involves liaising with a broad range of stakeholders including funders, partners, people with lived experience, suppliers and wider sector colleagues.
Who we’re looking for
We’re looking for someone with outstanding communication skills, a strong track record in media and digital communications, and a deep understanding of the mental health landscape.
You will have a breadth of experience across digital and traditional communication channels and a keen eye for detail. We’re looking for someone with strong project management skills, capable of balancing competing priorities and deadlines to deliver the high-quality resources and analysis which define the Centre’s reputation.
If you’re passionate about mental health and skilled in strategic communications, we want to hear from you. This is a fantastic opportunity to shape the conversation around mental health and drive change for those who need it most.
Centre for Mental Health wishes to increase our diversity and we particularly welcome applications from people from racialised communities and LGBTQ+ applicants. All our shortlisting is done without reference to personal details.
What we offer
We offer wellbeing support including generous annual leave, flexible working, and a comprehensive employee assistance programme. We support your career development with relevant training and offer up to 12% employer pension contributions.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Barnabas International is a large family of Christian ministries and charities focused on
giving practical support to suffering, abandoned and persecuted Christians around the
world. The ministry was founded in 1993, and since then, it has funded projects in more
than 100 countries, providing hope and help to millions of our brothers and sisters in Christ.
Some of our key projects include supplying food aid, medical supplies, educational and
vocational training, Bibles, micro-enterprise, disaster relief, help for victims of violence,
and support for pastors and church leaders. Barnabas Aid also provides advocacy for
religious freedom, especially for persecuted and suffering Christians.
Barnabas is primarily a Christian ministry and a charity. Employees are expected to
subscribe to the Vision, Mission, Value and Statement of Faith, and their work may be viewed
as being vocational. There is an occupational requirement for applicants to be practising
Christians, who are engaged in their local church, in order to be able to carry out our roles.
Overview of the Regional Coordinator role and the team
The Regional Coordinator plays a vital role in advancing the mission of Barnabas Aid by
building and nurturing relationships with churches, Christian organisations, and
individuals. The role aims to raise awareness, prayer, and financial support for the
persecuted church, fostering a network of engaged supporters and expanding the
organisation’s outreach.
Main duties and responsibilities
Strategy Implementation and Reporting:o Develop and execute regional outreach strategies aligned with organisational
goals.
o Monitor and evaluate engagement initiatives, providing regular updates and
reports.
o Maintain accurate records of engagements and donor activities using internal
systems.
Prayer Mobilisation:
o Host regular prayer meetings (virtual or in-person) for the region.
o Disseminate prayer resources and stay updated on current prayer requests.
o Attend daily organisational devotions in-person or online, unless this is not possible
due to an event or meeting.
Awareness Raising:
o Speak at churches, schools, conferences, and community events to share
Barnabas Aid’s mission.
o Collaborate with churches and Christian networks to organise awareness events
and campaigns.
o Distribute resources and materials to inform communities about the persecuted
church and suffering Christians.
o Network widely and to explore potential partnerships.
Income Generation and Donations:
o Cultivate relationships with potential supporters and donors.
o Plan and execute regional fundraising initiatives, including events and campaigns.
o Encourage financial and other resource donations, ensuring effective donor
stewardship.
Volunteer Development and Engagement:
o Recruit (when possible) train, and mentor volunteers to support outreach activities
providing resources and regular communication.
o Coordinate volunteer activities to align with regional and organisational strategies.
Community Engagement and Networking:
o Build and maintain strong relationships with church leaders, mission committees,
and Christian organisations.
o Collaborate with other Regional Coordinators to share best practices and
coordinate efforts.
o Attend conferences and networking events to expand Barnabas Aid’s reach and
influence.
Event and International Collaboration:o Contribute to planning and attend national conferences, festivals, and events.
o Participate in international trips to meet project partners, witness project impact, to
assist or lead in auditing a project and share insights with supporters and
colleagues.
Operational Flexibility:
o Manage a varied schedule, including evenings, weekends, and extensive travel.
o Ensure tasks are completed efficiently, including additional assignments as
needed.
Other duties:
The above is not an exhaustive list of duties. From time to time, the employee may be
asked or required to carry out other additional tasks, or duties, over and above their usual
day to day activities. Employees are expected to work collaboratively to support the
overall work of Barnabas Aid.
Essential:
o Practicing Christian who is engaged in his/her local church and is committed to
Barnabas Aid’s mission and values.
Essential Knowledge, Skills and Experience: (You will demonstrate strong evidence in the following areas)
o Excellent written and verbal communication skills.
o Strong organisational, multitasking, and problem-solving abilities.
o Proficiency - Microsoft Office Pack including Word, Excel, PowerPoint, Teams and
Outlook.
o General Computer Proficiency - Understanding of file management, navigating
operating systems, and using productivity tools. (creating folders and managing
files in the cloud).
o Experienced in public speaking.
o Full driving licence
Desirable:
o Proven experience in community outreach, church engagement, or related fields.
o Familiarity with digital tools and social media platforms.
o Evidence of further education and an ability to engage diverse audiences.
o Previous church leadership experience is an advantage.
Person specification:
o Effective project management and organisational skills.
o Strong interpersonal and emotional intelligence for relationship building.
o Flexibility and adaptability to changing circumstances.
o Self-motivated with the ability to work independently and meet deadlines.
o Team worker with ability to work alone
o Ability to self-manage with a commitment to time keeping.o Motivated, adaptable and empathetic with a one-team approach and a problem-
solving mindset.
Additional Information:
o This role requires a strong ability to independently manage your time and tasks
effectively.
o Collaborative engagement with other Regional Coordinators and organisational
teams.
o From time to time, additional training, including safeguarding training, may be
required.
o The offer of employment will be subject to the appropriate pre-employment checks
such as references, qualifications, DBS criminal records, and eligibility to work in the
UK.
Barnabas Aid provides our staff with a welcoming and inclusive workplace that enables
everyone to develop and to do their best work collectively and individually. Join us and you
We aim to support Christian communities, churches and individuals around the world who face persecution and discrimination because of their Faith.



Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Barnabas International is a large family of Christian ministries and charities focused on
giving practical support to suffering, abandoned and persecuted Christians around the
world. The ministry was founded in 1993, and since then, it has funded projects in more
than 100 countries, providing hope and help to millions of our brothers and sisters in Christ.
Some of our key projects include supplying food aid, medical supplies, educational and
vocational training, Bibles, micro-enterprise, disaster relief, help for victims of violence,
and support for pastors and church leaders. Barnabas Aid also provides advocacy for
religious freedom, especially for persecuted and suffering Christians.
Barnabas is primarily a Christian ministry and a charity. Employees are expected to
subscribe to the Vision, Mission, Value and Statement of Faith, and their work may be viewed
as being vocational. There is an occupational requirement for applicants to be practising
Christians, who are engaged in their local church, in order to be able to carry out our roles.
Overview of the Regional Coordinator role and the team
The Regional Coordinator plays a vital role in advancing the mission of Barnabas Aid by
building and nurturing relationships with churches, Christian organisations, and
individuals. The role aims to raise awareness, prayer, and financial support for the
persecuted church, fostering a network of engaged supporters and expanding the
organisation’s outreach.
Main duties and responsibilities
Strategy Implementation and Reporting:o Develop and execute regional outreach strategies aligned with organisational
goals.
o Monitor and evaluate engagement initiatives, providing regular updates and
reports.
o Maintain accurate records of engagements and donor activities using internal
systems.
Prayer Mobilisation:
o Host regular prayer meetings (virtual or in-person) for the region.
o Disseminate prayer resources and stay updated on current prayer requests.
o Attend daily organisational devotions in-person or online, unless this is not possible
due to an event or meeting.
Awareness Raising:
o Speak at churches, schools, conferences, and community events to share
Barnabas Aid’s mission.
o Collaborate with churches and Christian networks to organise awareness events
and campaigns.
o Distribute resources and materials to inform communities about the persecuted
church and suffering Christians.
o Network widely and to explore potential partnerships.
Income Generation and Donations:
o Cultivate relationships with potential supporters and donors.
o Plan and execute regional fundraising initiatives, including events and campaigns.
o Encourage financial and other resource donations, ensuring effective donor
stewardship.
Volunteer Development and Engagement:
o Recruit (when possible) train, and mentor volunteers to support outreach activities
providing resources and regular communication.
o Coordinate volunteer activities to align with regional and organisational strategies.
Community Engagement and Networking:
o Build and maintain strong relationships with church leaders, mission committees,
and Christian organisations.
o Collaborate with other Regional Coordinators to share best practices and
coordinate efforts.
o Attend conferences and networking events to expand Barnabas Aid’s reach and
influence.
Event and International Collaboration:o Contribute to planning and attend national conferences, festivals, and events.
o Participate in international trips to meet project partners, witness project impact, to
assist or lead in auditing a project and share insights with supporters and
colleagues.
Operational Flexibility:
o Manage a varied schedule, including evenings, weekends, and extensive travel.
o Ensure tasks are completed efficiently, including additional assignments as
needed.
Other duties:
The above is not an exhaustive list of duties. From time to time, the employee may be
asked or required to carry out other additional tasks, or duties, over and above their usual
day to day activities. Employees are expected to work collaboratively to support the
overall work of Barnabas Aid.
Essential:
o Practicing Christian who is engaged in his/her local church and is committed to
Barnabas Aid’s mission and values.
Essential Knowledge, Skills and Experience: (You will demonstrate strong evidence in the following areas)
o Excellent written and verbal communication skills.
o Strong organisational, multitasking, and problem-solving abilities.
o Proficiency - Microsoft Office Pack including Word, Excel, PowerPoint, Teams and
Outlook.
o General Computer Proficiency - Understanding of file management, navigating
operating systems, and using productivity tools. (creating folders and managing
files in the cloud).
o Experienced in public speaking.
o Full driving licence
Desirable:
o Proven experience in community outreach, church engagement, or related fields.
o Familiarity with digital tools and social media platforms.
o Evidence of further education and an ability to engage diverse audiences.
o Previous church leadership experience is an advantage.
Person specification:
o Effective project management and organisational skills.
o Strong interpersonal and emotional intelligence for relationship building.
o Flexibility and adaptability to changing circumstances.
o Self-motivated with the ability to work independently and meet deadlines.
o Team worker with ability to work alone
o Ability to self-manage with a commitment to time keeping.o Motivated, adaptable and empathetic with a one-team approach and a problem-
solving mindset.
Additional Information:
o This role requires a strong ability to independently manage your time and tasks
effectively.
o Collaborative engagement with other Regional Coordinators and organisational
teams.
o From time to time, additional training, including safeguarding training, may be
required.
o The offer of employment will be subject to the appropriate pre-employment checks
such as references, qualifications, DBS criminal records, and eligibility to work in the
UK.
Barnabas Aid provides our staff with a welcoming and inclusive workplace that enables
everyone to develop and to do their best work collectively and individually. Join us and you
We aim to support Christian communities, churches and individuals around the world who face persecution and discrimination because of their Faith.



Operations Support Coordinator
Team: Operations Support
Hours: 4 days (30 hours) per week (hours/days by agreement)
Location: Hybrid – minimum 1 day per week in our Holborn, London office. The rest of the week can be worked remotely
Report to: Operations Support Team Manager
Starting salary: £23,809.50 pro-rata
Application Closing Date: 20/07/2025 (23:59)
Interview date: 30 July 2025 – in-person at our Holborn, London office.
Starting date: ASAP
Contract: permanent
About GoodGym:
GoodGym is a multi-award winning social enterprise that connects exercise with volunteering. Across 65 cities and boroughs its members run to help isolated older people and community projects. It’s shown to reduce isolation, improve community cohesion and to improve wellbeing for all involved. It is frequently cited as a leading social innovation by the government, mainstream press and leading think tanks. GoodGym’s impact and activity continues to grow and this role is crucial in enabling GoodGym's sustainable future. For more information, please visit www.goodgym. org
Job Purpose
As part of GoodGym's Operations Support Team, you will play a key role in coordinating volunteers to provide practical and social support for older people across the UK.
The crucial part of this role will involve supporting volunteers and beneficiaries throughout processing and confirming mission requests for practical tasks and monitoring and supporting befriending pairings.
You will also work as part of project teams making changes to improve our processes. And you will collaborate with and support colleagues across the organisation.
The ideal candidate will have experience in digital administration, working with volunteers and vulnerable people, and should be comfortable working on different projects simultaneously.
Responsibilities
Primary Responsibilities
Office Management
- Providing phone and email support to our members, referrers and beneficiaries
Volunteer Support
- Acting as the first point of contact for volunteers, whether over email or over the phone; supporting them on either social visits or missions, troubleshooting and resolving issues where necessary, maintaining complete volunteer records and reporting to the Operations Support Team Manager if any safeguarding issues/allegations are made in line with GoodGym’s Safeguarding Policy
- Providing administrative support for missions, including but not limited to: communicating with referral partners, screening and listing missions on the GoodGym website, confirming missions with beneficiaries on the phone and ensuring best safeguarding practices are upheld
- Supporting volunteers through the process of DBS applications, checking references and making judgement calls on volunteers’ suitability for the volunteer role
- Supporting, in a respectful and trusting manner, a long-standing team of operations support volunteers who work with us
Relationship Management
- Communicating with potential and existing referral partners over the phone and via email, answering questions about GoodGym and providing technical support as and when necessary
Other Responsibilities
- Contributing to the development of the Operations Support Team and respective processes and policies
- Working collaboratively with other internal departments
Person Specification
Knowledge
- An understanding of the needs of older people and volunteers
- Awareness of services available to older people (desirable)
Skills and abilities
- Excellent verbal communication skills, particularly over the phone
- Excellent written communication skills
- Excellent organisational and multitasking skills and ability to prioritise workload
- Excellent attention to detail and problem-solving skills
- Ability to collaborate with team colleagues
- Ability to work with minimum supervision and under own initiative
- Ability to provide information, advice and assistance appropriately, to volunteers and older people who use GoodGym’s services
- Empathetic and able to build supportive relationships with people from a variety of backgrounds
- Proficient with Google Workspace, Google Drive, and able to pick up new systems quickly
- Comfortable using multiple online programs simultaneously
Experience
- Experience of volunteering
- Experience of working with and managing confidential information
- Experience of working with or supervising volunteers (desirable)
- Experience of dealing with a busy or shared inbox (desirable)
- Experience managing relationships with a variety of internal and external stakeholders (desirable)
- Experience of DBS check process (desirable)
- Knowledge of safeguarding in relation to the protection of vulnerable adults (desirable)
Why join us?
- Be part of our important mission to bring communities together and reduce loneliness and isolation.
- GoodGym is a scalable approach to tackling major social issues and you’ll play a key role in it
- Friendly, positive and supportive team with a genuine purpose
- Growing organisation with national reach at a pivotal point of change
- 25 days holiday + bank holidays
- Central London location;7th Floor, 33 Holborn London, EC1N 2HT,
- Flexible working- minimum 1 day per week in our London office in the Holborn area
- Regular in person socials over the year
How to apply:
We use an application form to ensure that our recruitment process is fair; it allows us to look at all applications in the same format and to remove fields that might lead to bias when we are reviewing applications.
If you have questions before applying, you can email our Operations Support Team Manager
via missioncontrol@goodgym. org
We are looking for the best people to help us provide support to millions of people affected by loneliness in the UK. We want our team to reflect the diversity of the communities we serve, offering equal opportunities to everyone, regardless of race, sex, gender identity, disability, age, nationality, religious or philosophical belief, age, sexual orientation, educational attainment, family status, trade union activity or any other factor. We see diversity as strength and want everyone to be able to be their whole selves at work.
We have a code of conduct in place, and are committed to creating a culture where everyone feels safe and respected.
The information collected during our recruitment process is only used for monitoring purposes to assist us in analysing the profile and make up of individuals who apply, are shortlisted for and appointed to each vacancy. In this way, we can check we are complying with the Equality Act 2010 and with our own Equality Opportunities and Diversity policy.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Are you passionate about working with Young Carers and making a lasting difference?
Are you experienced at working with young people and the network of professionals who support them?
If this sounds like you, we would love to hear from you! Apply to join the Carers´ Hub team as our Young Carers Support Worker. This rewarding role sits within the Young Carers Service and the successful candidate will be responsible for undertaking assessment with young carers and their families in order to identify their needs and develop a support plan.
You will work directly with young carers aged 5 and up to achieve positive outcomes, identifying and preventing inappropriate caring responsibilities through whole-family assessments and reviews and ensuring that young carers and their families have access to a range of emotional and practical support appropriate to their needs. You’ll also work closely with the Young Carers Team Leader to support the delivery of our young carers activities programme.
We are looking for someone who has a real passion about our mission and with proven ability in communicating sensitively with children, young people and their families. You will have excellent organisational skills and be proficient in the use of IT. You will need to be available for occasional evening and weekend work.
You will have experience working with vulnerable children and young people and will have a strong grasp of the realities of being a young carer in an inner city London borough.
About Us
Carers' Hub is an independent local charity based in Brixton and works with carers aged five upwards. Whether financial, educational or otherwise, we seek to limit the challenges that unpaid carers face. We achieve this by improving carer’s wellbeing, connecting carers to support and training opportunities, awareness raising and influencing local policy.
Benefits
-
25 days annual leave plus bank holidays
-
Birthday Leave
-
Access to an Employee Assistance Programme
-
Hybrid working
Closing date: 9am Friday 18th July
Interviews: Thursday 24th July, at 336 Brixton Road
* Please note, we'll be actively interviwing for this role, and therefore applications might close earlier
The client requests no contact from agencies or media sales.
Location: Home based, or office based at Society Building, 8 All Saints Street, London N1, in line with NCVO’s flexible working policy or home working policy.
Hours: Full-time (35 hours per week), job share applications are also welcomed.
About NCVO
We are the charities charity. For over 100 years, NCVO has stood shoulder to shoulder with communities, championing and celebrating voluntary action.
Our membership is made up of over 17,000 voluntary organisations across England, from small, grassroots community groups and social enterprises, to large, far-reaching charities.
We believe that communities are strengthened by voluntary action. We therefore want charities to thrive and be empowered to deliver for people and communities.
About the Services & Partnerships directorate
This role sits within the Services and Partnerships team, which includes our Training, Consultancy, Membership, Practical Support and Fundraising and Partnerships teams. As a collective, this team generates significant unrestricted income for NCVO ensuring our vital support of charities across England is sustainable.
Our Practical Support team provide an essential lifeline to charities, giving guidance and support on issues that affect charities such as Governance, Fundraising, Finance and Volunteer Management.
Being in the Services and Partnerships team enables us to have sectoral impact, supporting charities to thrive. We strive for sectoral excellence, putting charities and their needs at the centre of what we do.
About the Training & Consultancy team
NCVO is an established and trusted training provider to over 6,000 people each year from across the charity sector and beyond.
We run our training services as a social business, offering cost effective, high-quality learning. Our wide-ranging well-respected portfolio of training aims to give the people working or volunteering for a charity what they need to thrive in their role. Our training also generates significant income for NCVO, playing a vital role in our financial sustainability and allowing us to achieve our mission.
Our training programme has three key strands; open (delivered live online), in-house (delivered online and/or face to face with an organisation on a specific theme) and eLearning. With support and oversight from the Training and Development Manager this role is responsible for the smooth running of the first of these three areas.
About the role
Our business is growing and we’re looking for a passionate, organised, and innovative team player who can oversee, maintain and scale our business systems and processes. Working closely with our staff consultants, associate team and clients this role is key to ensuring we provide a consistent and professional service; enabling our consultants to meet their targets on income and ensuring we maintain accurate records and reports on our work.
As Senior Business Support Officer, you will ensure that every aspect of our income-generating business is effective, including managing our financial processing, delivering effective administration, using our systems for project and client management, and optimising how we operate.
Your experience might come from having held project management, finance, or complex administrative support roles, either in a professional and/or volunteer capacity.
You’ll need to:
- be an effective task-oriented administrator
- have a strong ability to manage and prioritise competing priorities
- enjoy operating in a faced paced environment
- have a keen eye for detail
- be confident and experienced at using and maintaining business systems and software such as Microsoft Dynamics and Power BI
- have experience of working with budgets, contracting and multiple stakeholders
- have a versatile style meaning you’re comfortable working closely with different internal and external stakeholders, building the relationships required to drive forward our work
- be a curious and committed person, who is skilled at anticipating potential opportunities, risks and challenges as well as identifying ways to address these through improved processes and systems. You’re comfortable doing this both independently and in collaboration with a wider team. Your instinct and predisposition will be to work toward simple and practical solutions which can be easily adopted and understood.
We don’t expect you to have worked in consultancy or training before, but you’ll need to have both a passion for the charity sector and a strong commercial mindset to ensure the success of our social business.
We want to hear from a diverse range of applicants; whether you have experience in all the areas outlined here (and in our job description) or experience in some with a drive to learn and grow – please do consider making an application. If you require more information or informal discussion about the role, please contact our Lead consultant Sally Stephens by email.
Equality, diversity and inclusion
NCVO is fully committed to equity, diversity and inclusion in our sector. We want this to be reflected in the diversity of the people who work for us and we welcome applications from people from all backgrounds and identities. We particularly welcome applications from under-represented groups in the voluntary sector and those with diverse, lived experience. As part of our commitment to employing disabled people, all disabled candidates who meet the minimum requirement for all competencies on the person specification will be guaranteed an interview.
If you have access needs or require reasonable adjustments as part of the recruitment process, please let us know. Shortlisted candidates will be asked to complete a pre-interview task and will have one week to complete the exercise. Interview questions will be shared in advance.
NCVO is an equal opportunities employer and we welcome applications from everyone. Charity No. 225922.
Benefits for NCVO employees
NCVO offers attractive benefits including:
- 25 days’ annual leave (for full time staff and pro-rata for part-time staff) and office closure between 25 December and 1 January inclusive. After three years' service annual holiday increases to 27 days, and after five years to 30 days, (pro rata for part time staff)
- the option to purchase or sell up to five more days each year
- five days’ volunteering leave (pro rata for part-time staff)
- 2.5 extra ‘wellbeing’ days off during the year
- enhanced pay for sick/maternity/adoption leave
- subsidised gym membership
- season ticket loan
- flexible working, including opportunities to work from home/off site
- monthly homeworking allowance for permanent homeworkers
- monthly office worker allowance for those who have to work from the office on a daily basis
- generous employer pension contribution of up to 8.5% of salary, into our stakeholder pension scheme (linked to employee contribution)
- training and development opportunities
- the opportunity to join Hospital Saturday Fund health cash plan for free at the basic level of cover, or at a reduced rate for other levels of cover
- 24-hour free and confidential employee assistance programme
We’re located a short walk from London King’s Cross station in a modern accessible building, overlooking Regent’s canal.
Shortlisting date: 15 July 2025
Interviews: 22 July 2025
Are you looking for a fulfilling & rewarding career?
Vibrance has an exciting opportunity for a Management Accountant to join our team. You will join us on a full-time contract and in return, you will receive a competitive salary of £45,000- £50,000 pa, plus benefits. The role is based at our head office in Bethnal Green with the option of Hybrid working after a 6-month probationary period.
Vibrance is a registered charity supporting adults with additional needs in London and Essex.
We encourage a working environment that at its core is inclusive, pioneering, and has the highest levels of integrity.
As an employer we are proud to have earned both the Investors in People Silver accreditation and ranked in the Sunday Times ‘Best Companies to work for’ list.
About our Management Accountant role:
The Management Accountant will be pivotal in providing accurate and timely financial information and analysis to support decision-making across our care projects. The successful candidate will work closely with senior management to ensure the company’s financial performance is closely monitored and aligned with organisational goals.
You will be responsible for managing time sensitive processes, budgeting, forecasting and providing insights into financial performance. We welcome candidates with a knowledge of the use of AI and other emerging technologies.
You will monitor operational costs and identify areas for cost reduction, ensuring financial controls are in place, proactively providing improvements to procedures and applying sound judgement based on knowledge and experience.
You will build strong and positive relationships with budget holders, senior managers and Heads of Departments, providing the necessary assistance and professional advice to assist them with the financial aspects of their duties. There is an expectation for you to lead on the creation of monthly management packs.
This role offers the opportunity to contribute to an organisation that positively affects people’s lives.
What we’re looking for in our ideal Management Accountant:
- Qualified accountant (CIMA, ACCA or ACA)
- Highly skilled with Excel and finance packages including Sage 200
- Supportive and willing to learn and develop with a proactive and solutions focused approach
- Detail-oriented with a high level of accuracy.
- Strong organisational and time management skills, with the ability to oversee multiple priorities and meet deadlines.
- Proactive, with a continuous improvement mindset.
- Strong understanding of financial controls, budgeting, and forecasting in a multi-site environment.
- Proven experience as a Management Accountant or in a similar financial role, ideally within the healthcare, social care, or similarly regulated sector.
In return for your skills, knowledge, and experience, you’ll enjoy:
- A comprehensive training programme
- Generous holiday entitlement
- Pension scheme
- Rewards and recognition for your service
- Enhanced Maternity & Paternity Pay
- Flexible Working Options (Subject to service requirements)
- Learning & Development
- Mindful Employer
- Positive about Disability
- DBS online applications paid by Vibrance
- Long Service Awards
Vibrance welcomes applications from all sections of the community including from people with disabilities. As users of the Disability Confident scheme, we guarantee to interview all disabled applicants who satisfy the essential criteria for a job vacancy and consider them on their abilities.
Overview
Barts Health NHS Trust provides maternity and neonatal care for women and birthing people and their babies each year, providing all aspects of obstetrics and midwifery care in our labour ward, midwife-led birth centre and home birthing service.
NEL Maternity and Neonatal Voices Partnership (MNVP) listens to the experiences of women, birthing people and families, and brings together service users, staff and other stakeholders to plan, review and improve maternity and neonatal care. MNVPs ensure that service users’ voices are at the heart of decision-making in maternity and neonatal services by being embedded within the leadership of provider trusts and feeding into the Local Maternity and Neonatal System and Integrated Care Board. This influences improvements in the safety, quality, and experience of maternity and neonatal care. We work to ensure that every woman and birthing person on the maternity and neonatal pathway has a chance to have their voice heard. We do not speak for them.
We are recruiting a Maternity Lead who brings the expertise of women/birthing people with lived experience of maternity services at Barts Health NHS Trust into the heart of the development of every aspect of maternity and neonatal services at the trust.
The role of MNVP Lead is key to providing inclusive and collaborative leadership and ways of working, ensuring that all women and birthing people and their families’ views are heard and acted on. This is an exciting opportunity to review, shape and improve services and make a real difference to women, birthing people and their families.
This is a paid, self-employed job requiring 1.5 days per week (worked flexibly where possible). Working with the MNVP is an opportunity to become part of a vibrant team, improving care for our service users and enabling voices and engagement with our community.
The membership of the MNVP includes:
● Women, birthing people and families from a diverse range of backgrounds.
● Members of the wider community such as birth workers and charities specialising in mental health, supporting refugees, etc.
● Nurses, midwives, health visitors, doctors and managers.
This is a self-employed position on a fixed-term contract until March 2026. The successful candidate will not be entitled to employee benefits such as pension, sick pay, or holiday pay.
As a self-employed contractor, you are responsible for managing your own tax and National Insurance contributions. You will be required to invoice the organisation for your work, and payment will be made within 21 days of receipt of a monthly invoice.
The client requests no contact from agencies or media sales.
This role delivers a range of dynamic and engaging financial education programmes to young people, adults, and professionals. As part of our Programmes and Delivery Directorate, our Trainers love working with our participants; they’re the front line of our work, representing Money Ready’s exceptional programme quality in a range of settings.
This role will work with both children and adults across our programme suite and will require significant travel to our delivery locations throughout the area to deliver face-to-face sessions to diverse groups of learners. Occasional virtual sessions will also need to be delivered. All delivery-related travel is covered by a London TfL travel card, provided by Money Ready.
We are proud of the quality of trainers we hire, and we have a good mix of people, including former primary and secondary teachers and youth workers. You will be joining an excellent team in London who know their stuff, so there will be ample opportunity for you to learn and to provide feedback on where our programmes might improve. You do not need to be an existing expert on financial education; we will train you on everything you need to know.
Key responsibilities
Programme Delivery
- Deliver Money Ready’s suite of programmes in a variety of settings to support the delivery of our business plan and the Programme and Delivery Directorate’s Delivery Plan.
- Deliver to the Money Ready education and accreditation framework, ensuring learners have an excellent shot at achieving the programme accreditation.
- Adapting your delivery to meet the needs and learning requirements of diverse participants, often thinking on your feet and adapting to what is happening in the room.
- Completion of all Money Ready processes that surround our delivery work.
- Investing your time in your own development by learning from your colleagues and finessing your delivery craft. This will include participating in our internal training offer.
Programme Development
- Using your insight and experience to help support changes to our current programmes in a structured and thoughtful way, for example, through developing content.
- Support Money Ready in engaging with learners to help develop our programmes as we move the organisation into a co-creation mindset.
- Take ownership of programme adaptation and development, considering the differing needs of delivery across the country and allowing diversity of thought to thrive.
- Support Money Ready in innovating into new programme areas that help deliver our mission.
- Build relationships with delivery partners across your patch.
- Proactively identify new opportunities where we can deliver our programmes or grow our work in a different way. Initial focus on our courses catering to vulnerable young adults.
- Be the best ambassador for our work to all external stakeholders including young people, delivery partners, politicians, funders, the press, the wider education community, local authorities and so on.
External relations
- Build relationships with delivery partners across your patch.
- Proactively identify new opportunities where we can deliver our programmes or grow our work in a different way. Initial focus on our courses catering to vulnerable young adults.
- Be the best ambassador for our work to all external stakeholders, including young people, delivery partners, politicians, funders, the press, the wider education community, local authorities and so on.
Working across Money Ready
- Work with colleagues across the country as we continue to develop and grow the organisation.
- Contribute to areas of the organisation that are ‘outside’ your immediate focus, acting as trusted counsel to those in roles or teams that are different to yours.
- Embed yourself into the organisation, recognising that our strategy and business plan are yours to deliver and that our culture is shaped with you and by you.
Money Ready is committed to equality, effective diversity management, and fostering an inclusive workplace culture.
See the full Programme Trainer job pack for further details. Please ensure your CV is accompanied with a cover letter.
We bring the language of finance to life so that everyone can navigate their money with confidence, no matter where they start.
The client requests no contact from agencies or media sales.
Are you someone who thrives on making a genuine difference to people’s lives? Do you have experience working in health, social care or the voluntary sector and want to play a vital role in improving how older people access the support they need? If so, we would love to hear from you.
Age UK Bromley & Greenwich is seeking a dedicated and compassionate Care Navigator to join our expanding team in partnership with Oxleas NHS Trust. Based at Memorial Hospital in Woolwich, you will be embedded within a multi-disciplinary team working on the Proactive and Frailty pathways. Your focus will be on supporting older people with complex needs, helping them navigate health and social care systems, and connecting them to relevant services across the community.
This is a key role that sits at the heart of person-centred care. You will attend multi-disciplinary team meetings, work alongside professionals including GPs, case managers and mental health staff, and spend time speaking directly with patients and their families. Your role will be to truly listen, identify what matters most to the individual, and help them take practical steps towards better health, independence and wellbeing.
Key responsibilities include:
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Attending Multi-Disciplinary Team (MDT) meetings and contributing to holistic care planning
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Working with patients to understand their needs, provide emotional support and signpost to local services
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Liaising with a wide range of professionals across the NHS, social care and voluntary sectors
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Inputting information into systems including RIO and Framework I, with training provided
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Keeping accurate records and contributing to service evaluation and improvement
We are looking for someone who is:
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Experienced in health, social care or voluntary sector settings
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Empathetic and a confident communicator
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Able to build strong relationships with a range of professionals and clients
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Organised, reliable and motivated by positive outcomes for others
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Comfortable working independently and as part of a team
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Passionate about supporting older people to live well and with dignity
This role offers the opportunity to be part of a well-respected local charity with a strong values-led culture. You will be joining a supportive team that values collaboration, creativity and kindness. As a Care Navigator, your work will have a direct impact on people’s lives at a time when they are most vulnerable.
For the full person spec and job description please download the job pack.
We're a local charity working in the community to support older people, their families and carers. We want everyone to be able to love later life.




The client requests no contact from agencies or media sales.
People & Culture Administrator
Hybrid / London Office | Full-Time | £23,000 – £27,000 | 35 Hours per Week
Are you a natural organiser with a heart for people and a passion for admin done well? Do you want your work to have purpose and impact?
Join Keychange Charity – where care and compassion are at the heart of everything we do.
Keychange is a Christian charity supporting older people and homeless communities across nine care and housing sites in England. Our People & Culture (HR) team plays a vital role in creating supportive workplaces so that our care teams can deliver exceptional service.
We’re looking for a People & Culture Administrator to join our small but dynamic central office team. You'll be the friendly first point of contact for HR queries, supporting everything from recruitment and onboarding to payroll prep and wellbeing initiatives.
What You’ll Be Doing
- Keeping employee records accurate and up to date (Planday & SharePoint)
- Supporting recruitment admin and coordinating onboarding and exits
- Helping managers across our sites with job adverts and employment letters
- Preparing and checking data for payroll accuracy
- Coordinating initiatives like Wellbeing Mentors
- Assisting with the administration of the organisation wide performance management processes (including appraisals and supervisions)
- Supporting internal communications, events, and policy rollouts
You’ll be working closely with our People & Culture Officer, Payroll Lead, and local community managers – a great role if you’re looking to gain broad HR exposure in a values-led organisation.
What We’re Looking For
Essential
- Solid admin experience – ideally in HR, payroll, or finance
- Excellent attention to detail and organisational skills
- Confident using Microsoft 365 (especially Excel, Outlook, SharePoint and Teams)
- A positive, people-first approach – you're helpful, responsive, and discreet
Desirable
- Experience in a charity or care setting
- Knowledge of Planday or other HRIS systems
Why Work With Us
- Purpose-led organisation – be part of something meaningful
- Hybrid working – with 1–2 days in our friendly London office
- 25 days’ holiday plus bank holidays
- Wellbeing support – including 24/7 GP and counselling access
- Recognition and rewards – including Keychange Awards and referral bonuses
- Career development – specialist training tailored to your role
- Pension scheme and Blue Light Card
Ready to Apply?
We’d love to hear from you! Send your CV and a short covering note telling us why this role excites you.
To focus on developing and encouraging community for vulnerable adults by seeking to address the risks in society of increased loneliness.
The client requests no contact from agencies or media sales.
ABOUT THE ROLE
Hours of work: 15 hours per week, opportunities to work flexibly. Ad-hoc, evening, and weekend work will be required on occasion.
Salary: £30,706 FTE per annum (including London Weighting). Pro rata: £12,282.40
Place of work: L’Arche London Office, 9-13 Norwood High Street, SE27 9JU
Contract type: Fixed term (until August 2026), extension subject to funding
Closing date: Sunday 6th July at 23:59
Are you passionate about people and community? Join L’Arche as our Volunteer Coordinator and play a key role in nurturing and growing our vibrant team of 60 volunteers.
Main purpose of the role
In this rewarding role, you'll build on the work of your predecessor to support current volunteers, welcome new ones, and help shape a positive, inclusive experience across the Community.
You’ll work closely with our leadership team to:
- Identify volunteer needs in the Community;
- Coordinate our accompaniment programme of volunteers offering reflective 1-to-1 conversations with members to support and develop their roles in L'Arche;
- Ensure our volunteers are well-supported in their journey.
- Maintain essential records and DBS checks as part of the HR team to ensure regulatory and L'Arche standards;
This position does not offer visa sponsorship and is best suited for a candidate already located in the London area.
ESSENTIAL CRITERIA:
- Excellent communication skills, both written and verbal, and the ability to build working relationships with colleagues across L'Arche;
- Be confident in talking to new people about l'Arche and building support for our mission;
- Be genuinely enthusiastic about attending and supporting Community events;
- Experience of working with volunteers and/or with an organisation supporting people with learning disabilities;
- Be open to holding a leadership position in a Community of people with and without learning disabilities that values nurturing each person's spirituality, celebrates Christian festivals, and has grown from Christian roots, while welcoming people of all faiths and none.
ABOUT L'ARCHE
At L'Arche we build Communities together with people with learning disabilities rather than doing it for them, and we are committed to mutually transforming relationships in a world where all belong.
L’Arche London is a diverse community of 100 people with and without learning disabilities, sharing ordinary life and building extraordinary relationships. We are welcoming, kind, and committed to bringing out the best in each other. L’Arche has grown from Christian roots, we encourage one another’s spirituality in different forms, and we are deeply inclusive of people of all faiths and none.
Excellence in care and a commitment to living in community is what makes us unique. We are a high quality care and support provider, regulated b the Care Quality Commission in England.
Are you inspired to bring your skills, experience and values to support our vision of a more human society?
A full job description and person specification can be found in the Recruitment pack.
To apply, please submit your CV and answer the questions from our online application form.
Closing date for applications is Sunday 6th July at 23:59
Please also read our privacy notice for job applicants.
As well as joining our friendly Community, where you will be well supervised and supported, and benefit from L'Arche mentorship program, there are some other benefits you get by working for us:
- Joining shared meals since cooking and having a meal together is what we are all about.
- Achieve professional qualifications while benefiting from exceptional training and development opportunities.
- Interest free loans and salary advances available
- Free eye tests and a contribution towards the cost of glasses if you need them for work.
- Free DBS / PVG checks
- Free SSSC registration
- Free Blue Light Card
- Professional membership fees paid if they are directly relevant to your role
- Free Employee Assistance Programme available to everyone
- Up to 5 days paid compassionate leave
- Up to 6 days paid (pro rata) for time off for emergency dependents leave
- Carer and Childminder costs available in some circumstances to facilitate attendance at residential meetings
- Paid mileage costs at HMRC rate
- Working from Home Allowance for those in office-based roles but for whom no office is provided
- Specialist bereavement counselling for employees and their family members
- Access to the Bike to Work scheme
REF-222 052
Our inclusive communities challenge people to think differently about disability

Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Job Summary
Ten Ten Resources is seeking a Schools Support Officer to play a vital role in supporting our partner schools in their use of our award-winning Catholic educational resources. Acting as a key point of contact for school staff, you will help ensure a smooth, welcoming and highly responsive experience from onboarding through to ongoing support.
You will handle school enquiries, maintain CRM data, manage user accounts, and support the delivery of school communications and helpdesk services. You’ll also contribute to the systems that underpin our delivery, bringing order, insight, and efficiency to the heart of our operations
This is a full-time, home-based role (35 hours per week), but we are open to applications on a job-share basis. Whether full-time or part-time, you’ll work closely with our collaborative and mission-driven team, combining independent responsibility with shared support.
We’re looking for someone who thrives in a remote working environment - highly organised, people-focused, and committed to excellence in service. If you’re proactive, adaptable, and inspired by Ten Ten’s mission to support Catholic education, we’d love to hear from you.
Responsibilities
As Schools Support Officer, you’ll play a vital role in supporting schools and ensuring the smooth running of our operations. Your key responsibilities will include:
Client Support
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Act as the first point of contact for school enquiries across email, phone, voicemail and webchat.
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Respond to queries, resolve user issues, and provide quotes for subscriptions and trials.
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Triage communication to the relevant team member, where needed.
CRM & Data Management
Maintain the accuracy and integrity of our CRM (HubSpot), including:
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Keeping contact details up to date.
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Researching school term dates and contact information.
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Auditing pupil numbers and other key data.
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Building segmented databases for outreach to new markets.
Project Support
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Assist with content uploads and conduct basic technical checks.
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Support the planning and organisation of projects (e.g. filming, product launches).
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Research and source goods or services to support delivery.
General Admin
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Prepare and send occasional hard-copy mailouts.
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Handle post and support light finance admin, such as banking cheques.
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Provide flexible administrative support as needed across the team.
Place of Work
This is a home-based role, open to candidates based in the UK. The successful candidate will work remotely as part of Ten Ten’s home-based team.
The role is full-time (35 hours per week), typically worked across Monday to Friday. However, we are open to applications on a job-share basis, where two individuals work together to fulfil the responsibilities of the role. While there is some flexibility in working hours, availability is expected during core daytime hours to ensure collaboration with colleagues and timely support for schools.
We meet weekly as a team on Zoom to share updates, collaborate on projects, and pray together. In addition, we gather in person at least three times per year - typically once per term - for planning, training and team-building. These in-person gatherings usually involve overnight stays and are held at various locations around the UK.
We welcome applicants from across the UK who can commit to regular online engagement and travel for termly in-person meetings.
Person Specification
At Ten Ten, we believe that the Schools Support Officer isn’t just another role - it’s a vital presence that helps knit together our mission across hundreds of schools. We’re looking for someone who thrives in a remote working environment - someone who takes pride in being highly organised, attentive to detail, and ready to solve problems before they arise. You enjoy connecting with others through digital channels, build rapport easily, and are committed to providing exceptional support to both colleagues and partner schools.
The kind of person we’re looking for:
Essentials – you are:
Warm, welcoming, and professional – You have a friendly and reassuring tone in all interactions. You make people feel heard and supported.
Highly organised and detail-oriented – You keep multiple plates spinning and ensure nothing gets dropped. You catch the typo, notice the missing email, and follow up before anyone else does.
A proactive problem-solver – You take initiative. You investigate, ask good questions, and make things happen. You know when to act independently and when to consult others.
Resourceful and adaptable – You navigate new systems and shifting priorities with ease. You find solutions, even when no manual exists.
Strong communicator – You write clearly and speak confidently. You know how to communicate with school staff, teachers, and your internal team with warmth and clarity.
Tech-comfortable and willing to learn – You’re already confident with basic digital tools and eager to learn new ones. You might not know HubSpot or our CMS yet, but you’re curious, capable, and ready to learn.
Able to prioritise effectively in a busy environment – You can spot what’s urgent versus what’s important, and you keep things moving forward while staying focused on the big picture.
Desirable – it’s a bonus if you:
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Have experience supporting schools, education settings or customer service environments.
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Are familiar with project management tools, content management platforms (CMS), or customer relationship management (CRM) systems.
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Have experience supporting content updates, light marketing tasks, or school-facing comms.
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Have worked in a small, fast-paced organisation where self-direction was essential.
We’re looking for someone who:
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Is observant and engaged – spots the detail, the discrepancy, or the quiet ask behind the email.
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Has a ‘get stuck in’ mentality – you’re not afraid to roll up your sleeves and help out wherever needed.
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Is confident taking the lead when needed – actively shaping processes and offering support.
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Values teamwork and collaboration, but can also work independently and manage their own time well.
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Understands that while systems are important, people always come first—how they feel in their interaction with you matters.
Your cover letter should be a max 1.5 pages and include:
Why you are interested in the role.
How your experience and qualities align with the Person Specification.
Any preference or proposal regarding a job-share arrangement (if applicable).
We nurture spiritual growth, personal development and social responsibility by sharing inspiring, creative media content through a Catholic lens.




The client requests no contact from agencies or media sales.