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Top job
Harris Federation, London (On-site)
£31,000-£35,000 + Benefits including LGPS
Posted today
Springfield Church, Wallington (On-site)
£16,000 per annum (£32,000 pro rata)
Posted 2 weeks ago
Richmond Borough Mind, Richmond (On-site)
£27,000 per year full-time equivalent
Posted 1 week ago Apply Now
Closing in 2 days
International Health Partners, Holborn (Hybrid)
£30,000 - £34,000 per year dependent on experience
Want to use your fundraising skills in a great charity where your work can help people access life-saving medicines?
Posted 1 week ago Apply Now
Closing in 2 days
Bipolar UK, Remote
£35,000 per year
Seeking a passionate fundraiser with experience in partnerships, corporate giving and major donor stewardship to join our team.
Posted 1 week ago Apply Now
Closing in 7 days
Bowel Cancer UK, Remote
£28,804 per year, plus £2,000 London Weighting (if applicable)
Posted 1 week ago
PMRGCAuk, Remote
£27,000 - £30,000 (FTE) Actual: 0.6FTE £16,200- £18,000
Posted 1 week ago Apply Now
Closing in 5 days
St George's Church, London (Hybrid)
£33,000 - £36,000 pro rata
Posted 2 weeks ago
Closing in 2 days
Khulisa, Remote
£46,000 - £49,500 per year (depending on experience)
Posted 2 weeks ago Apply Now
Page 24 of 39
London (On-site)
£31,000-£35,000 + Benefits including LGPS
Permanent
Job description
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WORKING WITH US

The founder and sponsor of the Harris Federation, Lord Harris of Peckham, opened our first school in 1990. We have, over the past thirty years, implemented ideas and initiatives that have transformed the opportunities of pupils from working class and disadvantaged backgrounds. Harris academies are widely recognised as a force for social mobility. We are immensely proud of the role that our alumni are now beginning to play in the world and of what we believe our current generation of pupils will go on to achieve.

We now have over 50 schools educating more than 40,000 young people across London and Essex, and employ over 5,000 staff across our academies and head office. With the majority of our academies located in areas of high socioeconomic disadvantage, a high-quality education is key to the futures of the pupils we serve.

As a provider of employment and education, we value the diversity of our staff and students, and all our staff are equally valued and respected. We are committed to providing a fair, equitable and mutually supportive learning and working environment for our students and staff.

Our work will impact many generations to come, and our staff come from all backgrounds and walks of life, coming together to inspire young minds. We promote an inclusive culture that embraces the valuable and enriching contribution that all of our community make. We continue to be proactive in uplifting and supporting all voices at Harris.

To discover more about our culture, ethos and what it is like to work here, visit the page.

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ABOUT THIS OPPORTUNITY

We are seeking a proactive and skilled IT Technician to play a key role in delivering high-quality IT support services and contributing to project work across the Harris Federation.

Based at our Croydon Head Office and supporting our Academies, you will operate as a roaming technician, providing cover for short-term absences, vacancies and periods of increased demand. Your flexibility and expertise will help ensure that Group ICT consistently delivers exceptional, ITIL-aligned services to our staff and students. This is a dynamic and rewarding opportunity to work across a diverse network and make a meaningful impact on IT systems that help to transform education across London.

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MAIN AREAS OF RESPONSIBILITY

Your responsibilities will include:

  • Providing high-quality IT support, advice and guidance in line with ITIL and HarrisNet principles for Head Office, academy staff and students
  • Logging all IT support needs accurately in the Service Management system
  • Retaining ownership of academy support tickets and updating staff on progress
  • Resolving support tickets within SLA targets
  • Re-routing or escalating tickets to the correct team and working with third line support, Project Managers and stakeholders
  • Identifying, implementing and documenting desktop workarounds in the Knowledgebase
  • Identifying recurring incidents and performing root-cause analysis
  • Notifying key contacts of major incidents affecting service delivery
  • Imaging, deploying and maintaining Windows 11 PCs, laptops, tablets, and Apple iMacs/iPads
  • Installing, configuring and maintaining peripherals (printers, IWBs, projectors)
  • Installing and testing software and updates while ensuring licence compliance
  • Installing, configuring and maintaining VoIP phones
  • Working with local academy Technicians and providing 2nd-line support for complex issues
  • Familiarising yourself with academy network infrastructure and documentation
  • Checking and maintaining server and network infrastructure according to HarrisNET best practice
  • Supporting on-site infrastructure (physical/virtual servers, networking devices) to ensure availability and security

WHAT WE ARE LOOKING FOR

We are looking for an individual who is highly motivated, takes pride in delivering excellent technical support, and is committed to creating reliable, secure, and efficient IT environments across our academies. We are looking for someone who has a strong eye for troubleshooting, maintaining, and improving IT systems, and who can provide outstanding support to staff and students while ensuring our technology runs smoothly.We would like to hear from you if you are:
  • A confident communicator at all levels, with excellent verbal and written communication skills
  • Self-motivated, with a can-do attitude and a strong commitment to delivering results on time and to a high quality in a fast paced, constantly changing environment
  • Able to self-manage, organise and prioritise tasks and work under pressure during troubleshooting and problem-solving
  • Flexible, adaptable and capable of handling the various pressures and demands associated with this highly customer focussed ICT support role
  • Knowledgeable about Microsoft products, including Office 365 and Office 2016, SharePoint, Apple OS and other desktop related software products
  • Able to demonstrate excellent troubleshooting and resolution skills, backed by a clear, analytical approach to problem solving
  • Able to react quickly and effectively to issues and opportunities

For a full job description and person specification, please download the Job Pack.

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APPLYING FOR THIS POSITION

If you would like to discuss the opportunity further, or if you have any questions, please contact us via email to arrange a conversation.

Before applying please ensure you download the job pack from our careers website, this will help with completing your application. Please note that we only accept applications submitted online before the closing date.

When applying, you will have the option to import your CV or use a LinkedIn profile which will auto populate the online application. 

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OUR VISION & VALUES

Our vision, from the start, has been to provide the structure and services needed for our schools to amount to more than the sum of their parts, and to free-up our teachers and leaders to focus on one thing and one thing only: the outstanding education of all their pupils. Our young people and communities are at the heart of everything we do. Our core mission has always been to close the educational gap between young people from disadvantaged backgrounds and their peers. Our ambition is one where every child in London, no matter their background, has equal access to high quality education, giving them the same opportunities and potential to succeed.

We know there are many challenges facing our young people and the communities we serve, and that’s why we need determined people like you to help us tackle those inequalities. Whilst each of our academies has their own unique cultures and values; as a whole Federation, we have four core values which are central to successfully achieving our vision: Excellence, Collaboration, Support, and Innovation. We are proud of our values because they guide us in how we work allowing us to achieve the best possible outcomes for our young people, communities, and colleagues.

IMPORTANT INFORMATION

Safeguarding Notice

The Harris Federation and all our academies are committed to ensuring the highest levels of safeguarding and promoting the welfare of children and young people, and we expect all our staff and volunteers to share this commitment. All offers of employment are subject to an enhanced Disclosure and Barring Service (DBS) check, references, an online search, and where applicable, a prohibition from teaching check will be completed.

Equal Opportunities

The Harris Federation is an equal opportunities employer and welcomes applications from all suitably qualified candidates. We value the diversity of our staff and students, and everyone at the Harris Federation is equally valued and respected. We aim to be an inclusive employer that reflects the communities we serve. We are committed to providing a fair, equitable and mutually supportive learning and working environment.

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WHAT WE CAN OFFER YOU

Harris has a strong culture of collaboration and best practice, with professional development and career planning at its centre. We invest in our staff with support, coaching, mentoring, and a wide range of top-quality training programmes delivered at every level.

You will also have access to a variety of benefits, support programmes and initiatives including:

  • Excellent opportunities for continuous professional development and career progression
  • Annual performance and loyalty bonus
  • Pension scheme (Teachers' Pension Scheme or Local Government Pension Scheme) with generous employer contribution
  • 26 days' annual leave (inclusive of our Christmas Eve closure day) plus bank holidays, rising to 27 days after 2 years' service, or equivalent for staff on term time contracts
  • Harris Wellbeing Cash Plan including cover for routine and specialist healthcare
  • Employee Assistance Programme for free and confidential advice
  • Cycle to work salary sacrifice scheme
  • Wide range of shopping, leisure, and travel discounts
  • 20% off at Tapi Carpets, exclusive to Harris employees
  • Interest-free ICT and season ticket loans

For most non-teaching staff based at our Head Office in East Croydon, we also offer lifestyle friendly working arrangements including flexible start and end times, and hybrid working with two days from home and three days on site.

Organisation
Harris Federation View profile Organisation type Non Charity Employer Company size More than 1000
Posted on: 18 February 2026
Closing date: 20 March 2026 at 09:37
Tags: IT