A superb opportunity to help us increase the impact that volunteers make within the NHS at St Mary's and Western Eye Hospitals in Paddington by growing our volunteer community and improving the quality of experience for volunteers and staff alike to provide patients with the care and support they deserve.

About us
We're Imperial Health Charity, an organisation that helps our hospitals do more through grants, arts, volunteering and fundraising. We support the five hospitals of Imperial College Healthcare NHS Trust: Charing Cross, Hammersmith, Queen Charlotte’s & Chelsea, St Mary’s and the Western Eye. 

During the height of the covid-19 pandemic surge during 2020 we channelled the huge outpouring of kindness from the public into vital wellbeing support for NHS staff and a better hospital experience for thousands of patients. Volunteers played a pivotal role in supporting our efforts during this time, for which we were awarded a Mayor of London Volunteering Award in the Crisis Response category.

About our volunteering programme
We’ve just completed our 2017-2020 volunteering strategy and we’re proud of what we’ve achieved over the last three years:

• engaged nearly 1000 volunteers
• appointed over 700 new volunteers
• achieved the Investing In Volunteers standard in volunteering management
• ran a successful youth volunteering programme for 16 to 25-year-olds, with 169 volunteers taking part
• during our most recent annual volunteering survey, 95% of volunteers agreed that their expectations of volunteering with us had been met.

Our approach is one of partnership, working with our hospitals, bringing our knowledge and expertise on engaging volunteers successfully, together with the hospital’s needs and expertise in managing health and care safely. 

During 2020, in response to the COVID-19 pandemic we successfully managed an emergency response at our hospitals, engaging over 330 Crisis Response Volunteers (most of whom we recruited during the pandemic). Since the start of 2021 we have been working with our NHS partners to deploy our Reserve Crisis Response Volunteers as well as restart recruitment efforts so that we can support our hospitals as they roll out the vaccine, continue to treat increasing numbers of patients affected by the virus and help keep the health service running, in spite of the current pressures.

The Volunteering Manager role
As the Volunteering Manager, you will oversee the day-to-day running of the volunteering programme at St Mary’s and the Western Eye hospitals.

Building strong relationships across the Trust, you will empower volunteers to provide a high-quality experience for patients and staff and, in doing so, have an outstanding and highly-rewarding volunteering experience.

Day to day you will find yourself doing the following:

• Recruiting, training and supporting volunteers
• Identifying new areas for engaging volunteers
• Helping to project manage the design and introduction of new volunteer roles
• Supporting hospital staff who are working with, managing and/or supporting volunteers
• Developing training and guidance resources
• Providing support and line management to the Volunteering Support Officer

What we are looking for
You will be someone who thrives in a fast-paced and people-focused environment, with experience of working with and managing volunteers and volunteering programmes/roles. You will have strong experience of working methodically and within project management principles, with a keen eye for accuracy and attention to detail. You will enjoy juggling multiple projects, priorities and stakeholder expectations in order to deliver a high-quality service. You will have strong IT and systems skills with experience using digital CRM, project management and/or training systems. You will enjoy and be confident in creating and delivering training and presentations to different audiences. You are someone who plans and reflects, but who also is ready to get stuck in and help fix a problem if it arises, including resolving concerns or disputes between people.

If this sounds like you and you're looking for a new challenge then we'd love to hear from you.

Llamau is daring to imagine a world without homelessness – will you help us to create it?

Llamau’s mission is to end youth homelessness and homelessness for women in Wales. It’s a big ambition and to some people it might seem impossible, but we know that if we all work together, homelessness genuinely doesn’t have to exist.

We’re looking for passionate, talented and tenacious people to join Team Llamau.

You’ll be a skilled an empathic manager, able to provide high quality support and supervision to teams working in a variety of support settings with young people.

The responsibilities of this post include a 24 hour supported accommodation project (Blaunau-Gwent), a floating support and assertive outreach service (Monmouthshire) and Llamau’s Missing Children service (Gwent wide).

You will have a background in support provision and project management, able to motivate individuals and teams to provide high quality support to young people and vulnerable adults. You will follow the Llamau approach of ensuring services are providing trauma informed support and psychologically informed environments.

You’ll be working alongside passionate and supportive colleagues in a rewarding environment, where you’ll be making a huge contribution to creating a Wales without homelessness, every single day.

Please email your completed application form to us directly. Please note we do not accept CVs. Full details including the application form, the full job description and person specification can be found on our website 

Salary: £25,476 per annum

Location: Gwent

Contract: Permanent

Hours: 35 hours per week

Flexibility is required to work outside of these hours to support, supervise & work alongside all members of the team. There may also be a requirement to provide cover for direct support to young people, due to staff absences.

Projects Managers take part in the On Call rota, providing On Call support and advice for project teams, with issues and emergencies they may need to deal with. This may require providing some shift cover / out of hours project attendance where alternatives are not possible.

Essential: Driving Licence

Please send your completed application to our careers inbox or by post to our head office in Cardiff by midday on 5th February 2021.

About us

Christian Aid exists to create a world where everyone can live a full life, free from poverty. We are a global movement of people, churches and local organisations who passionately champion dignity, equality and justice worldwide. We are the changemakers, the peacemakers, the mighty of heart.

About the role

The role is essential to manage the United National Peace Building Fund (UNPBF) project on strengthening the role of women and LGBT people in the most conflict-affected departments in Colombia, tackling barriers of discrimination and exclusion, and supporting the transition from justice, memory and collective emotional reparations to catalyse pathways toward sustainable peace and enhance the influence of LGBT people, Afro-Colombian and indigenous women in decision-making, at the territorial and national level, advocating for social change and peace in territorial planning.

The role works within the International Programme role family and it is positioned in the Latin America and the Caribbean Regional Programme. The role will coordinate and monitor the project, including the budget, supporting its implementation by Christian Aid and by partners, and ensuring compliance with UNPBF requirements and Christian Aid programme quality standards. The role works in close coordination with the programmatic and financial staff of CA in LAC and CA Ireland by promoting communication and joint actions.

About you

You have experience in managing complex projects and contracts with institutional donors, including experience in administration and budget management. You have experience in application of monitoring and evaluation tools for donor reporting. Your expertise on project management includes inclusion, accountability, gender and power analysis, human rights. You are competent in the use of various planning, monitoring, evaluation and learning tools and methodologies, you are able to strengthen partner capacity. You have a sound knowledge of peacebuilding work, advocacy, and to build networks. You will have a degree in social sciences or related fields and good written and spoken English.

Further information

This role requires applicants to have the right to work in the country where this position is based.

We value diversity and aspire to reflect this in its workforce. We welcome applications from people from all sections of the community, irrespective of race, colour, gender, age, disability, sexual orientation, religion or belief.

Christian Aid is committed to providing a safe and trusted environment for every person connected to the work we do; and to preventing any type of unwanted behaviour including sexual harassment and exploitation, abuse, and financial misconduct. Any candidate offered a job with Christian Aid is expected to share and demonstrate our values and adhere to Christian Aid’s Safeguarding policy and sign Christian Aid’s Code of Conduct.

You can expect a wide range of rewards and benefits, including a generous holiday allowance and flexibility that will ensure you enjoy a good work/life balance.

Competency questions (if required)

As part of your application you will be asked to demonstrate your suitability by giving answers to the following questions:

1. Building Partinership

In the context of team work, please tell us about an occasion when you listened to and took on board fresh perspectives and views (could be in the form of negative feedback from colleagues, even if you initially disagreed with them.

2. Deliver results

Tell us about a previous work experience in which you planned, monitores and executed a project that delivered the expected results.

3. Steward resources

Please give us an example of a situation in whixh you felt you could not deliver what was expected of you and that you had to prioritize (for example, explaning how you made the decision on how to prioritize and what was the result).

The Victoria Hall CIO charity is looking for a committed and self starting person to grow use of a brand new community building.  Your aim will be to enable the facilities to be vibrant and well used so that they serve community groups, businesses and organisations in the area.

The charity is keen to bring on board someone with the vision and personality to create a vital new welcoming and dynamic centre. Harrow is a changing and developing place and these facilities are located at the heart of this.

The role involves the practicalities of running a safe venue and the marketing skills to grow regular users and engage with those who want events and activities well run and accessible to a wide range of people.

You will be delivering the day to day running of the facilities, compliance with procedures, ensuring the safety of users and operating a booking system as well as marketing to a high standard and overseeing caretaking.

The Trustees are looking for a person with skills and experience of:

• Running, practically, a community centre or similar facilities.
• Working with stakeholders across all sectors and building positive relationships for mutual benefit (including fundraising) to communities.
• Growing income in voluntary settings.
• IT skills to keep up to date records including in managing money.
• Being a self starter with attention to detail and used to working under your own initiative.
• Marketing and social media skills to engage the target market.
• Developing a team of volunteers.

In return the right person will receive

Opportunities to take the initiative and launch and grow a wonderful new facility and make this a special place.

Salary range; £27,000 - £30,000 depending on experience

Pension contribution

Holiday allocation: 22 days plus bank holidays

The working hours

Working hours: 37 hours per week, to be worked in a flexible pattern to include some evening and 
weekend working

This is a full time contract for 3 years.

Catch22 is hiring a Senior Development Manager (Public Sector), who will be a central member of the Catch22 Development Team, while also sitting on the Community Links Senior Management Team (SMT).

You will be integral to both Community Links’ and Catch22’s work with public sector commissioners: you will build new public service delivery propositions using your relationship building and sales skills. This role is central to Catch22’s Development Team’s ambitious plans for finding large-scale public sector opportunities that align to our reform mission and our goal to build resilience and aspiration in people and communities.

A Corporate Partnerships Manager, focused on Community Links fundraising, will report to you and aid with proposal writing and account management.

· Full-time, permanent contract

· £45,000 per annum depending on experience

· London based role with some flexible working arrangements available

Summary of main duties & accountabilities

· Lead the way in securing significant public sector opportunities for Catch22, with a focus on public sector opportunities that would benefit Community Links

· Build a pipeline of public sector opportunities

· Design innovative delivery programmes and write persuasive proposals

· Nurture relationships and look for opportunities to build in existing accounts

· Grow your internal relationships and take Catch22 forward

What does good look like for this role?

You will be working in Business Development and with the wider Development Team to hit our income targets. You’ll be generating new leads, developing strong relationships, designing new services and, once funding is secured, handing over to operations.

Summary of essential criteria

•Knowledge of one or more of Catch22’s Policy interest areas (health, youth/children’s services, employment, debt advice/financial capability and community services)

•Understanding of public sector government funding

• Understanding of business development/fundraising cycle – generating leads, pipeline development and conversion

•Experience of business development

•Experience of building complex partnerships with multiple external partners

•Management of full life cycle of a project

•Experience of managing multiple projects at once and skillfully balancing priorities under time pressures

• Experience of securing funding above six figures

•Strong interpersonal skills – good relationship builder

•Financial planning, reporting and forecasting (budgeting and interpreting management accounts)

•Project management skills – ability to manage a project from beginning to end, from the earliest idea of what a new service will be, all the way through to signing contract/ grant agreement with partners

•Excellent written and verbal communication skills – ability to write compelling proposals and present engagingly

•Research skills, to understand potential funders and their priorities

•Strategic thinking around marketplaces, audiences, organisations and stakeholders to effectively engage with commissioners

Home based (Global)

Supporter Engagement at Animals Asia is expanding providing a rare chance to join our incredible team.  The Case for Support and Impact Manager is a new but vital role. It’s the role that turns some of the most ground-breaking animal welfare work in the world into products that donors want to fund. You will ensure our global fundraising team has information readily available that will help secure gifts and retain donors. It’s an exciting role that will require regular engagement with our programme team so you will often be the first person to hear of all the incredible work taking place on the ground – and it’ll be your job to write this up in a compelling, accurate way.  You’ll prepare annual cases for support and also quarterly progress reports across our wide programme areas covering the end of bear bile farming, ending elephant riding in Vietnam and ending the eating of cat and dog meat in Asia.

You’ll also manage the financial side of things – ensuring our products are priced accurately and all fundraisers are aware of all outgoing bids. This role would be ideal for somebody with a background in trust fundraising but that’s not essential. What is vital is that you can tell a story in a way that wins hearts and minds. You’ll need a heart for writing, but a head for numbers. You’ll be able to find your way confidently and efficiently around spreadsheets, often demystifying quite complex sets of accounts. As this role is home based, you will need to be one of life’s natural go-getters, full of drive, initiative and hunger.  If you love animals and fundraising, this is an absolute dream of a role in a charity that is loved by donors and employees around the world.  Join our family… be part of the end game.

Recruitment schedule and how to apply
To apply Please send CV’s with covering letter outlining how you meet the person specification and why you should be considered for this role.    Closing date  Noon (GMT), Monday 8 February 2021 
Interviews will be scheduled on an ongoing basis.

To find out more  please see attched job pack
Unfortunately we are unable to respond to every applicant.  If you have not heard from us by Friday 12 February, we will not be taking you forward in the application process.

We’re Anthony Nolan and we save the lives of people with blood cancer who need a stem cell transplant.

We’re unique. Thanks to the incredible donors on our register, our pioneering research and our passionate fundraisers, we give the chance of life to three people a day.

But we won’t stop there. We want to be there for everyone who needs a transplant; from finding a match, through every step of a patient’s transplant journey. And together we can reach the remarkable day when we can save the lives of everyone with blood cancer.

And now we want you to join our lifesaving team. We are looking for an experienced Health and Safety Manager to join our Property and Facilities Team as part of the Finance and Resources Division

Title:Health and Safety Manager

Salary: £25,000 per annum (inclusive London weighting)

Contract: Permanent/part-time

Hours: 21 hours per week

Location: Heathgate Office, London

Reporting to the Head of Property Services the primary role of the H&S Manager is to advise management and staff on all safety, health and welfare matters to ensure that Anthony Nolan complies with its statutory obligations. The role will be based in our London Head Office but will require occasional travel to other Anthony Nolan sites in London and Nottingham.

Release your remarkable, join our team and give someone a chance of life.

Anthony Nolan is an equal opportunities & living wage accredited employer

All applicants must be able to demonstrate the right to work in the UK

Please make sure to check out the job description, available on our website when you click to apply.

What’s in it for you?

Financial

• Pension (employer 5% when you contribute 3% or more),
• Travel Insurance
• Interest free Travel Loan
• Salary Sacrifice Car Scheme
• Life Assurance (4x annual salary)

Wellbeing & Health

• 27 days annual leave in addition to normal public holidays
• 24-hour Employee Assistance Hotline
• Medical Cash Plan
• Cycle to Work scheme
• Gymflex

Family Friendly

• Paid dependants leave
• Enhanced Maternity, Paternity & Adoption pay
• Flexible start/finish times (role dependent)

And more! (full list of benefits available on website)

Headway East London is currently looking for Community Support Workers to join our team, working one to one and collaboratively with survivors in their own homes and the local community.

All of the roles and skills at Headway East London contribute to our success. If you are interested in the role and you think you don’t have all the desirable experience but are passionate and care for our community and have skills you think will be beneficial to Headway East London we would still love to receive an application from you.

The closing date for applications is Wednesday 3rd February at 5pm. Interviews will commence the week beginning 15th February 2021.

Overview

Assist the Chief Executive Officer (CEO) in the daily management of Involve Community Services.  Deputise and lead on area of development and support (business networking & coaching) for the local voluntary and community sector as well as communities across Bracknell Forest and Wokingham Borough.

Core Tasks and Responsibilities

• Deputise for the CEO as required.
• Support the CEO in identifying new development opportunities for the charity and wider sector.
• Nurture new programmes of work in consultation with the CEO.
• Support the management and supervision of all core services and the wider administration of the charity.
• Attend strategic meetings acting on behalf of Involve Community Services and the wider Voluntary & Community Sector.
• Share and lead any pieces of work or opportunities that arise from the attendance of boards/ forums.
• Contribute to business planning, communications and sharing of information both internally and externally, for the benefit of the charity and wider Voluntary and Community Sector.
• Positively support the reputation and brand of Involve Community Services.
• Maintain a position of empowering and enabling the voluntary & Community Sector.
• Offer basic level advice and guidance to start-up charities and community groups when requests fall outside of internal service offers and resources.
• Signpost organisations/ individuals to suitable resources, tools and guides to aid their development.
• As required, complete organisational reviews/ meetings to build and propose bespoke paid for development/ consultancy work as appropriate.
• Build and maintain contacts with quality/qualified sub-contractors with skills to undertake one off/ targeted pieces of work with charities/ groups.
• Lead on the organisation, promotion and delivery of the Growth Clubs.
• Support the promotion and delivery of the Future Leaders course in partnership with the Training Manager.
• Organise and deliver Community Awareness events across 2 boroughs.
• Lead an internal weekly catch up/ info sharing meeting with the Development Team members – allocating work and sharing intelligence.
• Support policy development in consultation with the CEO.
• Lead on the promotion and development of the Advantage Package.
• Network and build relations with local partners including the Voluntary and Community Sector, statutory providers, businesses and other interested parties.
• Identify and support community initiatives/ community resilience exercises, not deviating from Involves core focus and maintaining strong exit strategies from any projects.
• Instigate forums/ networks as required to support communities/actions/ initiatives/ themes with partners and organisations.
• Contribute to the development of the service by advising Management of areas of particular need, new opportunities and local development.
• Attend meetings and carry out other duties as requested.
• Undertake other duties that support the operations of Involve Community Services and the wider Voluntary and Community Sector.

Essential experience, qualifications, skills and attributes

You will have:

1.     Proven experience leading and managing a team.

2. Commitment to positive community action and making a difference to the lives of local people and neighbourhoods.

3. Knowledge of the local Voluntary and Community Sector and local key strategic partners.

4. Substantial paid or unpaid experience of working with businesses, people/communities and/or community groups.

5. Experience of overseeing budgets.

6. Interpersonal skills that enable you to work with people at all levels.

7. Proficient written and spoken communication skills.

8. The ability to act diplomatically, impartially and fairness.

9. Problem-solving and negotiation skills.

10. Organisational and planning skills so to manage your time effectively and meet deadlines and priorities of the organisation.

11. Good time-keeping skills to enable you to effectively manage/ deliver training schedules and programmes.

12. Personal commitment to improving your own knowledge and skills.

13. Commitment to equal opportunities and an understanding of the needs of disadvantaged individuals and communities.

14. Experience of working in partnership with other organisations.

15. A ‘can do’ attitude with an ability to prioritise workload.

16. Ability to travel within Bracknell Forest and Wokingham Borough: access to a car is essential.

17. Strong written and verbal communications skills and good attention to detail.

18. Excellent IT skills including Microsoft Office.

You will be able to:

1. Respond flexibly to a constantly changing environment.
2. Deal tactfully but assertively with a wide range of people.
3. Actively listen and motivate and encourage people.
4. Show creativity, common sense and initiative.
5. Work well under pressure whist managing and prioritising workload.
6. Work as part of the team to meet the organisations aims and objectives.
7. Prepare and present information in an accessible form, both electronically and in writing.
8. Be willing and able to work flexible hours with occasional evening and weekend meetings.

Role Flexibility

involve is a small, focussed organisation working in an ever-changing environment which means that staff and management are required to respond to both internal and external opportunities and challenges often a short notice. As a result, the pace of work can be varied. Time flexibility and a 'can-do' attitude are essential as is the ability to find ways and means to undertake work when solutions may not always be initially obvious.

All candidates should supply a covering letter with their CV explaining how their skills match the Job description and why they would like to work for Involve Community Services.

Autism First Service Manager 

Specialist Autism Services are looking for a committed and enthusiastic Service Manager to lead our Autism First provision at Shipley and assist with the expansion of the service.  We are really keen to get an excellent manager on board, who is looking for a new challenge, to drive this service forward and maintain our high-quality standards. 

Autism First is a unique service specifically for adults with autism who may also have a learning disability and additional, often complex, needs. We provide person-centred support through an autism-specific learning plan that focuses on social, communication, physical, sensory and behavioural needs, thereby promoting personal development.  We know that by teaching skills promoting independence and self-management we can improve the quality of life for our members and their parents and carers. 

As the Service Manager your role will be to oversee the delivery and development of our Autism First provision and will have the opportunity to work alongside our dedicated and passionate staff team. 

In return we will offer you a salary of £27,000 a year, a good company pension package, 33 days of annual leave (including bank holidays) and an additional birthday leave day, sociable working hours, comprehensive training as part of the induction, free car parking and the chance to join a team of like-minded individuals who are kind caring and compassionate and dedicated to improving the lives of individuals on the Autism Spectrum. 

If you are looking for a long and rewarding career, where you can really make a difference to the lives of the people we support, and you feel that you have the right values, attitude and experience for this role then we are keen to hear from you. 

Essential Skills and Experience: 

• Experience of working with adults with an Autism Spectrum Condition.

• Experience of working with adults with Learning Disabilities. 

• Experience of leading or managing a team. 

• Experience of service management. 

• Experience of working as part of a multi-disciplinary team and representing an organisation at external events. 

• Good knowledge of safeguarding procedures. 

• Experience of working within a PBS model/with individuals who may display behaviour that can challenge. 

• Experience of monitoring, reviewing, and auditing information for quality assurance purposes. 

• NVQ Level 5 qualification or equivalent. 

• Full UK driving license. 

To Make an Application:  

• Please send your CV

• Applications sent in any other format or via any other route/email address will not be accepted

• We will contact candidates for interview by email

• Please note it is not possible for us to give feedback to non- shortlisted applicants

Specialist Autism Services is committed to safeguarding and promoting the welfare of Vulnerable Adults and all successful applicants will be asked to apply (through Specialist Autism Services) for an enhanced Disclosure and Barring Service (DBS) check and a right to work in the UK check. Specialist Autism Services is a Disability Confident Leader and an Equal Opportunities employer. Please note, we do not work with recruitment agencies. 

The Business Manager will be responsible for Shaping Our Lives strategic and business planning and associated financial and operational management. Included in this is the management of a four year grant from the National Lottery Community Fund (NLCF) which supports Shaping Our Lives transition to a sustainable operating model.

Shaping Our Lives is embarking on an exciting period of growth. We have received a four year grant to expand our services, transform our identity and raise the profile of our work. Shaping Our Lives is also collaborating with King's College London and a number of other universities, to deliver Economic and Social Research Council (ESRC) and National Institute for Health Research (NIHR) funded initiatives that will have significant impact on the future of user involvement and co-production practice.

We are looking for someone who can grow our income through developing our paid for services and applying for grant funding. You will be confident in developing strategic and business plans, developing strong relationships with external partners and be an ambassador for the inclusive involvement of people from diverse communities.

The post holder must also be able to demonstrate experience and knowledge about working inclusively and accessibly.  An understanding of the culture and ethos of a small user-led organisation would be an advantage.

About Shaping Our Lives

We are a user-led organisation that hosts a national network of user-led groups, service users and disabled people. We specialise in user-led research and inclusive involvement practice ensuring that diverse and excluded communities are represented in the policy making, planning and delivery of health and social care services.

Our vision is a society in which everyone has equal life chances and support for independent living. A society which prioritises inclusion.

Further Details

£32,000 per annum (£19,200 pro rata for 3 days a week/21 hours per week between Monday to Friday)

Four year contract, part-time

Benefits: 3% Employer contribution to pension and 25 days annual leave plus bank holidays (pro rata).

Appointment subject to satisfactory references, basic Disclosure and Barring Service (DBS) check and proof of right to work in the UK.

Please read the attached document containing the Job Description and Person Specification and then complete the attached Application Form. CVs will not be accepted.

Closing date for receipt of applications is Friday 19th February 2021 at 23.30.

Interviews will be held remotely because of the risk from Covid19.

Shaping Our Lives is committed to equality, diversity and inclusion. We welcome applications from people from diverse and often excluded communities.

Thank you for your interest in Shaping Our Lives.

MIF invites great artists from across the globe to create extraordinary new work for the Festival, which is staged every two years at venues and found spaces across Manchester. Our future home is The Factory, a world-class cultural space being built in the heart of the city, where we’ll present a year-round programme and artists will be able to develop work of huge ambition and scale that they might not be able to anywhere else.

To support and administrate the Company’s Governance schedule which helps deliver the strategic objectives of the organisation.

To manage and provide a comprehensive operational support service to the Executive Team.

Closing date 04 February 2021

Job Summary

Job Title: Operational Manager

Location: Leicestershire & Northamptonshire (Including Loughborough, Duston, Wellingborough, Kettering, Corby, Irthlingborough and Northampton)

Contract: Full Time

Hours: 39 hours per week

Salary: Up to £39,502.35

Contact: Cecilia Parfitt

Information: Driver, full UK driving licence, is essential

Interview date:               Wednesday 20th January 2021

Who are Thera Group?

Thera Group are a charity that support people with a learning disability. We want to demonstrate that people with a learning disability can be leaders in society but we can’t do this without you! We need an Operational Manager in Leicestershire & Northamptonshire to make our vision a reality.

What does an Operational Manager do?

The Camden Society is looking for a full time Operational Manager. The Operational Manager will be responsible for managing a number of teams providing support to people with a learning disability.

The Operational Manager will ensure the quality of support by leading, mentoring, auditing, developing, training and guiding diverse staff teams. The Operational Manager will monitor and audit the supports, supervise the CLS’s, manage projects and work as a senior manager of the organisation.

What experience do I need?

To be an Operational Manager you will need to have previous experience in the supported living industry as well as knowledge of CQC.

You’ll need great communication skills and be able manage a team by leading by example. You’ll be computer literate, show initiative and be comfortable when it comes to making difficult decisions.

What are the Benefits?

• 25 days holiday + 8 days bank holiday

• Employee support line to support you and your family

• Continuous on the job training is provided

• Contributory Pension Plan

• Occupational Maternity Pay

• NVQ Funding

• DBS paid for by Thera

• Career progression

We also offer an employee benefits scheme, which includes:

• Cycle to Work Scheme

• Health Cash Plan

• Access to Thousands of Retail Discounts

We reserve the right to close this advert before the closing deadline if we interview and offer the right candidate. Apply now to avoid disappointment.

Buckinghamshire Mind works to support and represent people with mental health problems living across the county. We tackle stigma and discrimination head-on. We support our service-users to live safe, purposeful and fulfilled lives in our communities. We believe in their recovery and are hopeful about their future. Working together with national Mind we will not give up until everyone in our community gets the respect and support they need.

Post Title: Crisis Services Manager

Reports to: Head of Operations

Salary: £30,000 per annum

Contract: Permanent

Hours of Work: 37 hours per week

Some flexibility on working pattern with a minimum of 2 evening shifts per week (Wednesday and Thursday or Friday). The remaining hours to be worked throughout the week. Exact shift pattern to be agreed.

Holidays: 25 days per annum, plus 2 wellbeing days, plus bank holidays (pro-rata)

Pension: Auto-enrolment scheme in place

Probationary Period: Six Months

Place of Work: Across Aylesbury (Whiteleaf Centre and Ashton House) and High Wycombe (Buckinghamshire Mind High Wycombe Office) in line with the agreed shift pattern.

In line with Covid-19 guidance there will be a mix of face-to-face service delivery and working from home until restrictions are lifted.

Please note: From April 2021 is anticipated that further funding will become available to expand the service in High Wycombe to run 7 days per week.

ABOUT THE SAFE HAVEN SERVICE

The Safe Haven offers a welcoming, safe, friendly and non-stigmatising environment for people to access in times of out-of-hours crisis’ and as an alternative to A&E, or secondary mental health care. It offers a safe place for emotional support, resilience building and person-centered support. Its aim is to deliver the following key outcomes: -

• To provide a calm and welcoming environment for those people facing out-of- hours mental health crisis’ as an alternative to emergency departments.  
• Treat service users with respect and provide personalised support focused on individual need.
• To prevent the escalation of a mental health crisis and thereby reduce A&E attendance and avoid hospital admissions.
• To raise service user awareness of alternative mental health services appropriate to personal need and circumstances and encourage their use to improve longer term mental health and well-being and reduce social isolation.
• To increase the independence and self-management skills of those people accessing the service.

ABOUT THE ROUGH SLEEPER INITIATIVE

The Rough Sleeper Initiative (RSI) is delivered by several partner organisations, including Buckinghamshire Mind. The RSI supports individuals identified as rough sleeping, or in temporary housing in Aylesbury.

Buckinghamshire Mind’s Mental Health Support & Liaison Worker (MHSLW) is situated within the Rough Sleeper Initiative. The MHSLW provides personalised asset-based support to improve mental well-being and prevent mental health crises becoming a barrier to long-term housing solutions.

PURPOSE OF THE ROLE

The Crisis Services Manager will be responsible for the ongoing operational management and mobilisation of the anticipated future expansion of our Crisis Services. Additionally, they will provide line management to the Safe Haven Team Leads and the Mental Health Support & Liaison Worker.  They will have significant experience of managing and developing staff, project management, ensuring operational quality and promoting equality and diversity.

They will have significant experience of supporting and coaching staff working in challenging environments with adults with challenging behaviour and complex needs.

Excellent organisation and decision-making skills are essential for this role, as it requires being able to manage time effectively to meet tight deadlines and work unsupervised during evenings and weekends.

The Crisis Services Manager will be required to work collaboratively with the Head of Operations and will be proficient at communicating effectively with staff at all levels, a wide range of key stakeholders and service users. They will ensure the service is well resourced from a staffing perspective and embed high-quality operational plans and processes.

They will be responsible for the delivery, progression and continual improvement of Buckinghamshire Safe Haven and Buckinghamshire Mind’s contribution to the Rough Sleeper Initiative, including ensuring the achievement of all key performance indicator targets. They will have responsibility for ensuring Crisis services operate in line with organisational H&S processes and procedures and will be a member of the H&S committee.

SUPERVISION, TRAINING AND SUPPORT

• Supervision is provided by the Head of Operations on a regular basis.
• Buckinghamshire Mind has a system of annual appraisals.
• Buckinghamshire Mind is committed to training and allocates training according to a clearly defined annual training needs analysis.
• Buckinghamshire Mind is a Mindful Employer.

KEY RESPONSIBILITIES

Tasks will vary from week-to-week depending on priorities, but regular tasks will include:

Operational Management

• To oversee the management of the Safe Haven and Rough Sleeper Initiative services in line with organisational values and service quality expectations.
• To continually drive enhancements to operational effectiveness and maximise outcomes against targets (key performance indicators) from Crisis Service delivery.
• To provide effective line management supervision to the Safe Haven Team Leads, the Mental Health Support & Liaison Worker including coaching and performance development.
• To collaborate with the Head of Operations and the HR Manager to deal with performance management/disciplinary issues confidently and effectively in accordance with organisational policies and procedures.
• To ensure interpret performance and impact data for crisis services and be responsible for reporting against service targets.
• To mobilise the expansion of future crisis services in line with agreed project plans.
• To pro-actively develop relationships with external stakeholders in order to improve and develop crisis provision for people with mental health needs.
• To ensure excellence in the recruitment, training and ongoing support of staff and volunteers where applicable.
• To support the Safe Haven Team Leads to ensure adequate and appropriate staffing at all times within the Safe Haven service.
• To work closely with the Finance Manager to ensure the Safe Haven Services are delivered within the available budget.

Partnership Working

• Work collaboratively with Oxford Health NHS Foundation Trust staff to support, develop and promote both the Safe Haven services.
• Manage the Mental Health Support & Liaison Worker to fully contribute to the Rough Sleeper Initiative partnership meetings and provide an interface to other Buckinghamshire Mind services.
• Establish excellent working relationships with out-of-hours services such as Emergency Services, Crisis Teams, SCAS and GPs, around inward and outward referrals.
• To attend and contribute towards meetings pertaining to patient care on behalf of the Safe Haven service, to ensure collaborative multi-agency working.
• Represent Buckinghamshire Mind at external meetings as agreed with the Head of Operations.

Quality and Compliance

• To work within Buckinghamshire Mind’s policies and procedures including Performance Management, Confidentiality, Safeguarding, Equal Opportunities, Service User Involvement, Health and Safety, GDPR and Professional Boundaries.

• To embed all operational policies across managed services in line with a consistent organisational approach.

Service User Involvement

• To ensure high levels of meaningful service user involvement in service provision, responding to the needs of service users locally.
• Ensure bi-annual service users satisfaction surveys are undertaken.

Quality and Monitoring

• Ensure data and qualitative information is collected, collated and communicated to key partners and key stakeholders, as required and directed by the Head of Operations.
• Ensure that all managed services are effectively informed by service user feedback.
• Keep up to date with best practice and contribute to the continuous improvement of the service.
• Monitor the quality of the service and ensure appropriate data is collected (in line with GDPR) to monitor outputs and outcomes.
• Produce regular service summary reports.
• Attend and contribute to H&S committee meetings.

General

• Undertake such duties not included in the job description as are reasonably requested by the Head of Operations. 
• This role involves out of hours working and a willingness to work flexibly is required.
• To keep line manager informed about other projects, events and related issues regarding Buckinghamshire Mind’s managed services.
• To prepare for supervision and use it effectively.
• To work in a flexible way to take on other responsibilities as appropriate.

NOTE: The post holder will be an employee of Buckinghamshire Mind but will also be given an honorary Oxford Health contract to access premises and read and upload patient notes.

PERSON SPECIFICATION

The person specification seeks to define a person most likely to be suited to the job of Crisis Services Manager.  Candidates are required to meet all the essential Conditions listed.  E = essential criteria; D = desired criteria.  Reference to both Conditions and Requirements in completing your application form will help in selecting candidates for interview.

Conditions

• Positively supports the aims and work of Buckinghamshire Mind (E)

Requirements

Qualifications and experience

• Managing services for vulnerable people in a service delivery organisation. (E)
• Excellent people and project management skills and significant experience of supporting and managing staff. (E)
• Experience of working in the voluntary sector. (D)
• Experience of working within a mental health crisis service or similar (E)
• Experience of working within a homelessness service. (D)
• Experience of motivating, developing and training staff. (E)
• Successful track record in performance management of staff. (D)
• Experience of creating and implementing safety and risk policies and procedures. (E)
• Compiling and interpreting performance data and reporting against service targets. (E)
• Successful track record in planning and project management. (E)
• Experience of report writing and presentation. (D)
• Supporting people with mental health problems. (E)

Knowledge

• Knowledge of and empathy for the issues facing people with mental health problems. (E)
• Knowledge of the day-to-day application of relevant legislation e.g., Health and Safety. (E)
• Understanding of the principles of ensuring safe service provision for people at risk and how these are put into practice. (E)
• Knowledge and understanding of the relevant statutory authorities including NHS and social care. (D)

Skills/attributes/abilities

• Excellent communication skills and able to communicate effectively to a variety of audiences. (E)
• Commitment to service user involvement and able to work with service user groups to develop this.  (E)
• Is committed to working in an anti-oppressive way and striving to create equal opportunities for all people (E)
• Commitment to working within the policies of Buckinghamshire Mind including confidentiality and safeguarding. (E)
• Positive attitude, passionate about working for Buckinghamshire Mind and able to inspire people to higher levels of performance. (E)
• Team player and able to form positive, professional relationships with staff at all levels. (E)
• Able to work effectively with a range of external stakeholders. (E)
• Strong organisational skills and able to take control of own workload and meet deadlines. (E)
• Ability to work independently with minimum support. (E)
• Confident in challenging poor performance assertively, constructively and successfully. (E)
• High professional standards and the ability to communicate these clearly to others. (E)
• IT literate to aid communication and analysis of data. (E)
• Willing to undertake training and development. (E)
• Has a full driving licence and use of own vehicle (work related mileage will be paid) (E)

Employee Benefits

• 25 days annual leave plus bank holidays and 2 wellbeing days pro rata

• Sodexo employee benefits - access to a portal with discounts on supermarket shops, holidays, high-street shops, days out, cinema and gym membership
• Cycle to work scheme
• Employee Assistance Programme – free professional confidential counselling
• Childcare vouchers
• Annual leave purchase scheme
• Flu vaccinations
• Free eye tests
• Pension: Auto Enrolment (currently 3% employee contribution, 3% employer contribution

To apply, please send the following 2 documents:

- CV

- Supporting Statement (explaining how you meet each criteria in the job description)

Buckinghamshire Mind is an Equal Opportunities employer. We welcome applications from all sections of the community. Any offer made relating to this post will be subject to satisfactory references and a satisfactory enhanced DBS check.

Applications will be reviewed on an ongoing basis, therefore please apply as soon as possible.