Community shop manager jobs

Join an amazing charity that makes a difference for the 110,000 adults and children in the UK with a muscle-wasting condition. This is a role where you can really make a difference.

We are committed to building a diverse and inclusive organisation that reflects the communities we serve. We actively encourage applications from individuals of all backgrounds, particularly those from underrepresented groups including people from ethnic minority backgrounds, LGBTQ+ individuals, and those with lived experience of conditions we represent. We believe that diversity strengthens our work and helps us better support our beneficiaries.

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Main purpose of role

Main purpose of role The Helpline and Support Officer role sits within the Services and Support Directorate and provides tailored advice and practical support to individuals and families living with muscle wasting and weakening conditions from the point of diagnosis and beyond.

The Helpline and Support Officer will support people to navigate the UK’s Job description health, social care and welfare systems, enabling access to the services, benefits and equipment they are entitled to.

The role also involves informal advocacy, helping service users communicate their needs to overcome barriers; while ensuring they receive high-quality and ongoing support throughout their journey.

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About us:

Muscular Dystrophy UK is the charity bringing individuals, families and professionals together to fight muscle-wasting conditions. We bring together more than 60 rare and very rare progressive muscle-weakening and wasting conditions, affecting around 110,000 children and adults in the UK.

We recently launched our new 10 year strategy to transform the lives of people living with muscle wasting conditions. Our vision is clear, a world without limits for people with muscle wasting conditions, and we won’t stop until we achieve it.

Benefits:

We appreciate the range of skills and experience our staff have to offer. In return for your enthusiasm and commitment we commit to actively developing and supporting you. We also offer a range of benefits including pension, life assurance, discount in high street shops and gym membership, cycle scheme, health cash plan, financial wellbeing and an employee assistance programme.

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Location: Head Office, London SE1 (at least one day a week in Head Office, with flexibility for hybrid and homeworking

Closing date: Tuesday 9th December

Interview dates: 16th and 17th of  December

Please download the job description to see full role responsibilities

Battersea has entered an exciting phase of innovation and transformation as we embark on the second year of our new five-year strategy.

The Special Events team is responsible for the delivery of Battersea’s high profile special events, such as events with Battersea’s royal patron, receptions for our high value supporters, fundraising dinners and lunches, as well as smaller cultivation and stewardship events.

This role will work with the Special Events & Stewardship Manager and Special Events Assistant to manage and deliver a programme of events to achieve income targets and growth and support the larger special events for Battersea Dogs & Cats Home.

Overall Objectives:

• Strategically plan, manage, and deliver on income targets and non-financial goals through a programme of high value fundraising and stewardship and cultivation events.
• Increase levels of fundraising and retain long term support for Battersea through excellent relationship management with key external supporters and colleagues across Battersea.
• Evaluate and monitor special events performance and ensure evidence and learnings inform future activity, working with the Special Events & Stewardship Manager to research and propose new opportunities for events.
• Help the Special Events Assistant in their work and support wider team and organisational objectives.
• Provide overall support to the special event programme, implementing processes to ensure the smooth running of the team and events.

What we can offer you:

In return for your commitment to our cause and to recognise the value of our employees, Battersea offers a range of benefits to support the wellbeing of our employees. These include:

• 28 days of annual leave (plus 8 days paid public holidays) per year.
• Discounted gym memberships and cycle to work schemes.
• Employee Assistance Programme and access to Wellbeing Resources.
• Generous pension contributions - up to 10% employer contribution.
• Free healthcare cash plan, where you can claim for a range of treatment including dental, optical, physiotherapy, chiropody and acupuncture every year.
• Annual interest-free season ticket loans.

We are also committed to providing learning and development to our employees. During your time with us, we provide support for your professional and career development, including access to digital and in-person training programmes, leadership and management training, mentoring and much more.

Our hybrid working model:

We operate a 50% onsite hybrid working model, with our office-based staff splitting their time between site based and home working. This enables our office-based staff to balance the benefits of home working with onsite collaboration and maintaining a connection to our cause.

Diversity and inclusion:

We are committed to providing a welcoming and inclusive experience for all staff, volunteers and trustees and those hoping to join us. We operate an anonymised shortlisting process and actively seek to ensure our process is fair and equitable for all.

We understand the value of diverse voices, perspectives, and experiences to help us deliver even more for our dogs and cats, and we welcome applicants from all sections of the community.

As a Disability Confident Committed Employer we will ask about any adjustments you may need at application and/or interview stage, and if you are offered a role with us, we’ll talk to you about any workplace adjustments you may need to help you perform at your best.

More about us:

At Battersea, we aim to never turn away a dog or cat in need of help. We give each one lots of love, expert care and get to know their characters and quirks so we can find them a new home that’s just right for them. Join us and help us be here for every dog and cat, wherever they are, for as long as they need us.

Acceptable use of AI:

At Battersea, we value expertise. We recognise each candidate that applies to us will have a range of expertise they can offer us, so we want to hear about this in your own words. We understand the support that generative artificial intelligence (AI) software can offer but it can also lead to numerous applications presenting as generic and impersonal. This makes it difficult to gain understanding of your unique experience.

To best showcase yourself, we encourage you to write your responses without the assistance of AI. If you require the use of AI software to aid in completing your application, we ask you use the generative responses as a prompt for writing your answers and avoid copying and pasting. You must also ensure the information presented in your application accurately reflects your experience.

Closing date: 12th December 2025

All applications must be submitted before the closing date advertised. We reserve the right to close the vacancy early if a high volume of applications is received.

Interview Date(s): To be confirmed

For full details on the role, please download the recruitment pack.

The Billings Support Administrator will be responsible for supporting the essential work of billing and credit control. You will work closely with the Billings & Contracts Officer to review processes and identify areas of improvement. We are seeking an enthusiastic and engaging individual with excellent communication skills and the ability to liaise and communicate to a wide range of audiences. The post holder will be a team player with a collaborative and flexible working style and be able to work under pressure to tight deadlines to see projects through to completion.

Duties and Responsibilities

Sales Ledger & Billing

• Supporting the process of billing admin including interface with finance systems
• Monthly billing or as required according to CYP contracts
• Allocate received cash to invoices in the Finance system
• Ad Hoc invoicing

Help maintain an accurate billing sheet

• Pursue debts over 30 days
• Send out all copy invoices as and when required
• Proactively resolve issues and queries
• Ensure the month end cut off deadlines are met
• Ensure risk is identified and captured, assessed, adequately mitigated, and reported/escalated where appropriate

Management of self and others

• Develop and maintain strong relationships with key internal stakeholders including all budget holders.

Education & Qualifications

• A Levels or equivalent

Experience

• Credit control experience
• Experience of Microsoft Suite applications
• Experience building relationships with key stakeholders

Skills and knowledge

• Basic excel skills
• Competent writing and reporting skills
• Be confident in carrying out reconciliations
• Ability to work as a self-starter but also as part of a team
• Attention to detail
• Persistent and assertive

About Us

The Children’s Trust is the UK’s leading charity for children with acquired brain injury, providing expert rehabilitation, education, therapy, and care at our national specialist centre in Tadworth, and to children and their families across the UK, via our Brain Injury Community Service.

Boasting a beautiful 24-acre site in Surrey, we are located just outside of London, close to the M25 (accessible via Junction 8, A217 to Tadworth) and easily accessible via National Rail, by way of: Clapham Junction, Sutton, and Epsom.

Staff Benefits

The work we do is highly rewarding, and in addition to an attractive salary, we offer a valuable range of benefits on our staff flexible benefits platform, on-site nursery, free eye tests, enhanced Maternity and Paternity Pay, time out days for those experiencing menopause symptoms and time off for gender reassignment.

We also offer additional annual leave days for those with long service, with entitlements ranging from 35 to 41 days (including bank holidays) depending on your length of service.

Other benefits include free on-site parking; a staff shuttle service from Epsom and Sutton train stations to Tadworth Court, subsidised cafeteria, on-site staff accommodation (subject to availability), the ability to retain your NHS pension (where applicable), Teacher’s pension (where applicable) or the opportunity to join an alternative scheme, and the opportunity to develop your career in a supportive and collaborative environment.

Rehabilitation of Offenders

Many roles at The Children’s Trust are exempt from the provisions of Section 4 (2) of the Rehabilitation of Offenders Act 1974, by virtue of the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (as amended in 2013 and 2020) and as such, are subject to an Enhanced DBS check.  Successful applicants will be required to complete an Enhanced Disclosure & Barring Service (DBS) check, which will disclose all unspent convictions and adult cautions and any spent convictions or adult cautions that would not be protected.  The exceptions to this are our retail roles within The Children’s Trust shops, which are subject to Basic DBS checks which will disclose unspent convictions or adult cautions.

Equal Opportunity Employer

To help us achieve our ambition to give children and young people with brain injury and neurodisability the opportunity to live the best life possible, we want to accurately reflect the UK’s diverse population. We want equity, diversity, and inclusion to be at the heart of everything we do, and our people, services, and culture to reflect the diverse needs of all. Through our diversity and inclusion strategy, we have made a commitment to increase the diversity of our charity and create an inclusive culture. We have networks across the organisation working to ensure that these aims are met - including an LGBTQIA2S+ group, Ethnic Diversity Group, and Spark – our broad EDI group. Read more about our EDI work here. We welcome applications from all who share our ambition regardless of background. We will strive to ensure that any reasonable adjustments are made in respect of interview and working arrangements.

Online Searches

In accordance with statutory safeguarding and child protection guidance, online searches will be conducted for shortlisted candidates before interview. The online searches will be conducted by a person who is independent of the interview and selection process and will focus on relevant information returned via searches of the candidate’s name (and variations thereof). Social media searches will be limited to professional platforms such as LinkedIn. Any concerns relating to suitability for work with children and young people will be forwarded to the interview panel, for discussion during the interview.

Bristol Cathedral is looking for an experienced leader and manager to be our next Director of Visitor Experience and Commercial Income.  Since the end of the pandemic the cathedral has brought forward a diverse programme of events and visitor experience activities to attract a wider audience.  We have also implemented an entry by donation system that has more than doubled income from visitors.  As with most other cathedrals, the quality of the welcome and the programme of events is more important than ever as we look to increase income to keep pace with the ever-increasing costs of operating the building.  Bristol Cathedral is many things to many people – a worshipping community, a place of quiet contemplation, a venue for a major concert, a heritage asset and a civic space.  Most importantly from the Cathedral’s perspective is that it is a place that belongs to the city and wider diocese and is open to everybody.  As Director of Visitor Experience and Commercial Income, the successful candidate will be part of the Cathedral Senior Executive Team and will be responsible for ensuring a world class welcome for all those that come to the Cathedral, and for sustaining and growing our commercial income from a range of sources including events, venue hire, filming and our shop & café.

Supporter Services & Marketing Officer (Maternity Cover)
Location: Crewe (Office-based)
Contract: Full-time, 12-month fixed term
Salary: £26,000 per annum
Reports to: Head of Public Fundraising and Engagement & Digital Marketing Manager

Be the first voice of Railway Children.

We’re looking for a warm, organised and digitally minded individual to deliver outstanding service to our supporters. As the first point of contact for donors, community groups and the public, you’ll ensure every interaction—via phone, email, social or web—is positive and professional.

You’ll also support our fundraising and marketing teams with admin, digital content, and campaign delivery, helping us raise vital funds to protect children at risk.

Key Responsibilities:

• Manage supporter queries via inbox, phone and social media
• Send thank-you messages and fulfilment communications
• Maintain accurate supporter records (Donorflex)
• Support digital campaigns, website updates and online shop
• Assist with events, appeals and seasonal campaigns
• Build emails and social posts; monitor Facebook ads
• Keep marketing materials and templates up to date

What You’ll Bring:

• Excellent communication and customer service skills
• Strong admin and digital skills
• A proactive, team-focused attitude
• Passion for making a difference

Why Join Us?

At Railway Children, you’ll be part of a passionate, supportive team working to create real change. We offer flexible working conditions and a great opportunity to learn and develop. You’ll have the opportunity to make a meaningful impact every single day – and be part of a charity that truly values its people.

Join us and help us ensure we deliver the best supporter experience.

About us

With a 110-year history, we are proud to be able to say that the WI continues to be the largest and most influential UK-based women’s organisation, with over 170,000 members. Our campaigns push for change on the issues that matter to women and their communities, from equal pay to climate change, mental health and violence against women. The WI has brought about real change, and this record of action shows that we are as relevant today as we were in 1915.

The National Federation of Women’s Institutes (the NFWI) is responsible for running the organisation and provides support and advice to members at both regional and local levels.

About the role

This is an exciting role with responsibility for both IT and Digital. You will actively implement new tools and platforms, oversee data protection compliance and cyber security, whilst developing effective policies and guidelines spanning our IT infrastructure. You will also take ownership of our digital strategy across all channels, driving service delivery and managing significant relationships, contracts and budgets. We will look to you to  lead digital transformation and champion innovation, whilst delivering workshops and training sessions to diverse colleagues. In short, you will be the catalyst that gets the most from our online presence, our technology and our vendors and partners, ensuring best practice and value in everything you do.

Hours: 35 hours per week.

Location: Hybrid working, with one day per week at our London office.

About you

Highly experienced as an IT thought leader and manager with technical experience, you will combine a strategic mindset with a truly hands-on approach. Developing  strategy, as well as leading and managing IT and digital change projects should be second nature to you.  Similarly, you will be experienced in mentoring teams and controlling websites, CMS platforms and integrated digital systems. A degree in Computer Science or a related discipline would be beneficial, alongside knowledge of data protection legislation, digital accessibility and inclusion, Squiz DXP, Azure, Intune and AWS. However your ability to communicate effectively with non-technical colleagues is just as important. Above all, you will bring everything it takes to get the most out of people, systems and budgets, with real passion for cutting-edge technology and the drive and determination to make things happen. 

How to apply

For further information about this Head of IT and Digital Services role, please download the recruitment pack which includes the job description and person specification.

To apply, please visit our website and submit your current CV with a covering letter clearly explaining why you would be suitable for the role.

Closing date: 30 November 2025.

Interview date: First and second-round interviews to be held w/c 8 December 2025.

No other media or agencies, please.

The WI is proud to be an equal opportunities employer and values diversity. Reg. Charity No. 803793.

Job Title: Communications Coordinator

Hours: 28 hours per week               

Salary Scale: £30,892 – £33,672 pro rata*

Duration: Permanent

Pension: 6% employer pension contribution

Holiday: 26 days plus bank holidays pro rata 

Reports to: Digital Communications Manager

The appointment is subject to a satisfactory DBS check 

We particularly encourage and welcome applications from people from backgrounds which are underrepresented in museums and galleries, including people from low-income backgrounds, people from Black, Asian and ethnically diverse backgrounds and disabled people.

*Appointments are made at the start of the salary scale, with annual pay progression based on satisfactory performance. In addition, the salary scale is reviewed annually in the light of cost of living and operational budgets.  

About the Role

The Communications Coordinator contributes to the planning and delivery of all communications and digital activities for the South London Gallery. Working alongside the Head of Communications and Digital Communications Manager, the Communications Coordinator supports the implementation of the SLG’s communications strategy, reaching new audiences, creating engaging digital content, and enhancing visitor experience online and on site.

The role involves the full range of communication channels including print marketing, signage, press, digital, audio-visual interpretation and social media to profile the SLG’s programme, Communities and Learning activities, bookshop and café. The Communications Coordinator also provides administrative support and assists at special events as necessary.

Please note: This post is restricted to women under schedule 9, Part 1, Equalities Act 2010

OVERVIEW OF THE ROLE

The Health IDVA provides vital support to those affected by domestic abuse, helping them access the specialist services they need and navigate challenges in their daily lives. You will work directly with patients with a wide range of experiences and needs, offering advocacy, guidance, and practical support. A key part of the role is raising awareness among community healthcare professionals about the impact of domestic abuse, particularly on mental health, through training, guidance, and ongoing support, so that patients are identified earlier and supported more effectively.

This role addresses a need in community healthcare, where many patients are not recognised as survivors of domestic abuse. By combining domestic abuse expertise with a therapeutic approach, the Health IDVA will provide direct support to patients while helping community services and healthcare teams feel confident and equipped to respond appropriately. You will be supported by the Head of Adult Services and HIDVA Managers. You will have the opportunity to complete a formal domestic abuse qualification once you pass your probation (if not already qualified).

Through this work, the Health IDVA will help ensure that patients receive timely, compassionate support while also strengthening the skills, confidence, and understanding of community services and professionals. By building strong partnerships and sharing expertise, the role will contribute to a more coordinated and effective response to domestic abuse, ensuring that patients are supported at every stage and that services are better equipped to meet their needs.

MAIN DUTIES AND RESPONSIBILITIES

Support to Survivors

• Hold a caseload of clients, including NHS staff.
• Ensure survivors are fully informed of their rights and options, and explain the criminal and civil legal remedies available to them.
• Promote enhanced safety and wellbeing for victim-survivors accessing community healthcare, including NHS staff.
• Conduct needs and risk assessments, including DASH (Domestic Abuse, Stalking and Honour Based Abuse Risk Assessment), to determine appropriate levels of support. Develop and implement safety plans collaboratively with clients to address their needs in a timely manner.
• Assist clients in accessing appropriate legal, financial, housing, medical, educational, and employment services, as well as counselling and community support networks.
• Work in partnership with police, housing providers, and other agencies to advocate for survivors and facilitate referrals to ongoing support services.
• Attend Multi-Agency Risk Assessment Conferences when required (MARAC) and make referrals where appropriate.
• Recognise and address the needs of survivors who experience additional barriers to accessing services, including those from minority groups or with protected characteristics.
• Uphold safeguarding responsibilities for children, young people, and adults, in line with Child Protection Procedures and safeguarding policies.
• Maintain accurate client records, monitoring data, and outcome information. Prepare reports and evaluations as required for service monitoring.
• Participate in an out-of-hours rota, providing a HIDVA service within the hospital on Friday evenings and weekends as scheduled

Partnership Working and Training

• Promote the Health IDVA service and establish formal working links with GP practices and other healthcare providers (such as dental, health visiting or mental health teams.
• Attend safeguarding, handover and partnership meetings to raise awareness of the service and share our knowledge so earlier identification of domestic abuse within community healthcare settings can be achieved.
• Deliver training sessions to community healthcare staff to raise awareness of domestic abuse, safe enquiry and appropriately responding to disclosures.
• Contribute to multi-agency safeguarding meetings and local domestic abuse forums to share learning and strengthen partnership working.

General

• Uphold the values and good name of Rising Sun at all times represent the organisation in a way that is consistent with its philosophy and ethos and in line with all Rising Sun’s policies.
• Actively participate in clinical supervision, training and development opportunities.
• Develop your understanding of trauma informed work and embed in your day-to-day practice.
• Maintain an up-to-date working knowledge to be able to advise women of their rights and options for seeking help and support from other agencies, such as housing options, legislation and welfare.
• Comply with organisational policies and procedures, including Safeguarding, Data Protection and Health and Safety.
• Undertake other duties and responsibilities in keeping with the nature of this post, as may be required from time to time.

 This job description sets out the duties of the post at the time when it was drawn up and will be reviewed from time to time. Duties may vary from time to time without changing the general character of the duties or the level of responsibility entailed. Such variations are a common occurrence and cannot of themselves justify a reconsideration of the grading of the post.

PERSON SPECIFICATION

The successful candidate will demonstrate the following experience, knowledge, skills and attitudes.

Qualifications

• Independent Domestic Violence Adviser (IDVA) qualification (desirable)
• Independent Sexual Violence Adviser (ISVA) qualification (desirable)
• Health qualification (desirable)

Knowledge and Experience

• At least 3 years’ experience of working with survivors of domestic abuse, including high risk clients, and assessing client risks and needs
• Experience of co-producing short- and longer-term risk management, safety and support plans with survivors and their children
• Experience of delivering training (desirable)
• Experience working with the police, social services and MARAC
• Experience of lone working and able to work on own initiative
• Experience working with people with mental health needs, substance misuse, other complex needs
• Experience of working in a hospital / healthcare setting (desirable)
• Knowledge of criminal and civil legal remedies and housing law relating to domestic abuse
• Knowledge of domestic abuse risk assessment tools including DASH and extensive understanding of the MARAC process
• A thorough understanding of safeguarding relating to adults with care and support needs and children
• Up to date knowledge of the welfare benefits system and the ability to ensure service users maximise their benefit entitlement (desirable)
• Knowledge of local services and DA Specialists across Kent & Medway (desirable)

Skills and attributes

• Ability to network face to face and virtually, to develop new contacts and partnerships
• Ability to train professionals on recognising domestic abuse and responding appropriately (desirable)
• Ability to motivate yourself and work independently on your own initiative
• Solution focused and creative in approaching new challenges
• Competent using Microsoft office programmes, in particular MS Word, Excel and PowerPoint
• Passionate about the aim and principles of Rising Sun
• Committed to equal opportunities, safeguarding and maintaining confidentiality
• Able to drive and have access to a reliable car (post holder will be required to attend meetings and across our areas of work)
• Able to work some evenings and weekends
• Eligible to live and work in the UK

Benefits

We offer a number of benefits to team members including:

• 25 days annual leave per year
• A bonus day of leave for your birthday
• 3% matched pension contribution
• Access to Rising Sun’s counselling service
• Employee Assistance Programme
• Health care cash plan for you and your children for a number of health treatments (e.g. dental, optical, physiotherapy etc.) and also discounts in shops and attractions
• Up to four weeks sick pay in any 12 month period (eligible after probation period)

How to apply

If you feel this role would be a good fit for your skills and experience, visit our website to download an application form and apply, demonstrating how you meet the requirements of the person specification in your personal statement.

We request no contact from agencies or media sales please.

Do you have excellent interpersonal skill, are well organised and able to manage a busy workload?

We are looking for a team player with iniative to join our Fundraising team.

Duties include:

Delivering a portfolio of creative and inspiring initiatives that place the supporter at the heart of every interaction.

Maximise retention and long-term value of the supporter base through effective stewardship and data-driven engagement.

Support delivery of Individual Giving KPIs and income targets in line with strategic objectives.

Monitor and report on income and expenditure across campaigns, ensuring alignment with agreed budgets.

Develop and implement innovative methods for acquiring new supporters and reactivating lapsed donors.

Lead on integrated campaign planning, including direct mail, and communication.

Design and deliver outstanding stewardship plans, including personalised communications and impact updates.

Develop effective welcome and thanking programs to enhance supporter experience

Represent Individual Giving at events and external initiatives such as Hospice Care Week and Dying Matters Week.

Driving Licence essential

At Birmingham Women’s and Children’s Hospital (BWC) Charity, we believe there’s always more we can do for our women and sick kids. It’s our mission to raise the vital funds needed to make a real difference to all who use our hospitals and to make our hospital feel just like home.

We are looking for an ambitious, passionate and confident individual to join our charity.  An integral role, you will provide operational, administrative, account management and customer service support and build and maintain long-term relationships with our charity supporters

To thrive in this role, you’ll need to be an ambitious individual, with the skills to work in a 
fast-paced environment. You’ll be required to:
• Manage accounts and registrations, successfully motivating and inspiring supporters 
to increase the charity’s total number of annual eventers. Responding to all inbound 
enquiries in a prompt and efficient manner.
• Work closely with the Challenge Events Manager to deliver flagship events such as the 
Great Run Series, overseeing up to three third-party events per year. 
• Monitor digital fundraising challenge participant groups, managing admin processes 
through GivePanel and JustGiving and coordinating with fulfilment partners to ensure 
supporters receive their fundraising packs on time.
• Support the wider public fundraising team with administration tasks such as dispatching 
fundraising materials, processing personal data, maintaining donor records on Salesforce 
and working with the Supporter Services Team to create, monitor, improve and 
automate excellent supporter care journeys.
• Plan and deliver risk assessments, logistics, income and expenditure, account 
reconciliation and evaluations to shape future recommendations and continuously 
improve effectiveness. 
• Attend supporter or charity-organised fundraising events, always acting as a proud and 
inspiring ambassador for the charity. 
• Build and maintain relationships with key supporters, utilising the Fundraising Hub to 
communicate information about the impact of the charity and the changing fundraising 
needs.
• Maximise all opportunities with supporters and potential fundraisers, using persuasive 
and motivational skills to drive support for the charity on a long-term basis.
• Lead on the creation of event content for the charity website and social media platforms 
with support from the wider events team and Marketing and Communications Team.
• Input into existing and future plans for data capture, making updates and additions 
to policies and procedures, being responsible for developing and meeting a range of 
performance KPIs.
• Support with key strategic projects to ensure the charity’s sustainable income growth 
and impact within the hospital

If you think you have the qualities we are looking for and the desire to contribute, please download the Job Information Pack and then send through your CV and covering letter explaining how you meet the criteria for the role and making clear why you would like to be considered for it.

The closing date for return of applications is midnight  1 December Interviews will be held in Birmingham on 11 December . Please note, we will close applications early if we receive sufficient applications. 

Overview

Change Grow Live are a charity dedicated to the belief that we can make a difference to our Service Users lives. Our core values are ‘Be open, be compassionate and be bold’ and our teams apply these daily offering support and respect in a safe environment, treating each user as an individual and working with them to find the right treatment and care options. 

We have an exciting opportunity for a Team Leader to join our Southwest prison service based at HMP Bristol. Our Team Leaders at Change Grow Live play a pivotal part in supporting the wider teams, working with people to help them change the direction of their life, grow as an individual, and live life to its full potential.

Working under the direction of the Service Manager, the post-holder will support and lead a team of staff within the prison estate and be able to respond to a changing and challenging work environment. This is an excellent opportunity for someone already working within the prison/criminal justice field looking to take the next step in their career with a charity dedicated to supporting your personal and professional development.

Where: HMP Bristol

Full Time Salary Range: £35,220.59- £37,184.90*

Hours: 37.5 per week

*Please note: Full-time hours at Change Grow Live are 37.5 hours per week. For part-time roles, the salary and payments will be pro rata based on contracted hours. 

Responsibilities

• Operational line management of a team of staff which includes supervision (with reflective practice), appraisal, performance and sickness management as well as ensuring staff follow CGL and external policies applicable to their roles.
• Manage the rota of staff, working with other managers to ensure all elements of the service are covered appropriately.
• Ensure quality of service delivery through data analysis and engaging staff in service quality improvement planning
• Plan, chair and contribute to team meetings that promote learning cultures, cascade information, and provide feedback mechanisms for staff on service delivery/developments.
• Support staff to improve service user outcomes through observed practice, providing timely values-based feedback.
• Develop and sustain key relationships within the HMP environment particularly those relating to the Health and Well-being model.
• Contribute to the safety of staff and service users by monitoring the maintenance of health, safety, and security procedures in the working environment, and carrying out risk assessment procedures.

 About you:

• Educated to degree level or equivalent experience.
• Excellent interpersonal skills at all levels to engage, build relationships and influence.
• Ability to lead, inspire and develop a team.
• Adaptable and able to work in a challenging and changeable environment.
• Working knowledge and understanding of substance misuse issues and the ability to recognise the indicators of increasingly chaotic and risky misuse of substances among Service Users.
• Experience in managing a caseload of Service Users with complex needs.
• Proven track record in managing incidents of challenging behaviour.
• Experience of culture and change management, staff engagement, service improvement.

What we will give to you: 

• 25 days holiday (+ bank holidays) rising by 1 day for each years’ service “Capped at 30 days”. 
• Paid ‘Wellness’ hour each week along with a ‘Wellness’ hub and Employee Assist Programme 
• Contributory pension scheme 
• A great selection of benefits incl. discounts for shopping, cinema, holidays, etc. 
• A friendly and supportive team 
• Training, career development & progression opportunities 

Please ensure that when completing your application form and supporting statement, you reflect on the details outlined in the job description. This will help us understand how your skills and experiences align with the requirements of the role. 

Please note: This role is not eligible for visa sponsorship. Applicants must already have the right to work in the UK at the time of application. For applicants with time-limited visas, unfortunately, we are unable to support new visa applications or extensions.

Full-time hours at Change Grow Live are 37.5 hours per week. For part-time roles, the salary and payments will be pro rata based on contracted hours. 

Salary Range (pro rata if part time)

CGL points 31 to 33 (£35,220.59 - £37,184.90)

Interview Date

9/12/2025

Closing Date

2/12/2025

This post is subject to a Disclosure and Barring Service (DBS) check at an enhanced level.

Contract type

Part time, permanent

Location

Whittington

Hours

Part time (22.5 hours) 

Annual salary

B – 2 £25,947.56 - pro rata for part time hours

Review Date

30/11/2025

The Group Volunteer Administrator reports into the Group Volunteer Manager and is responsible for the smooth operation of our group volunteer services. They will play a vital role within the volunteer function by ensuring the smooth running of the volunteer lifecycle from recruitment to offboarding. 

They will support the Group Volunteer Manager in the delivery of workshops to volunteer leads and ensure an overall positive experience for our volunteers. 

Knowledge and experience

Essential

·Experience of working in an administrative role

·Experience of working with a HR or Volunteer information system

·Demonstrated ability to handle sensitive information with confidentiality and professionalism.

Desirable

·Experience of working in a volunteer role

Values

·Exhibits our hospice values and behaviours

Skills

Essential

·Time management

·Attention to detail

·Excellent communication abilities and problem solving

·Excellent mathematical skills

·Strong organisation skills

·Proficient in Microsoft packages, especially excel

·Ability to multi-task

Personal Attributes

·Empathetic

·Team player

·Able to work under pressure

·Collaborative

·Ambassador for St Giles Hospice

Other requirements

·Valid driving licence

·Eligibility to work in the UK

·Please note that St Giles Hospice does not hold a sponsorship licence and is therefore unable to accept sponsorship requests

Just so you know:

This post is subject to a Disclose and Barring Service (DBS) check.

We may review applications before the application review date, however, if you apply after the application review date, your application may not be considered. We will accept applications until we have successfully filled the role; this may be earlier than the closing date.

If you have not heard within 14 days of the application close date, then please consider that your application has been unsuccessful at this time.

As part of your application your data will be managed in line with St Giles Hospice Privacy Policy and kept for 6 months. If you would like to see this in full, please visit our website for our Privacy Policy. This is in extension to Charity Job Privacy Policy.

Salary: £25,185.16 per annum pro rata (£13.09 per hour)
Hours of work: 4.5 hours per week on Friday mornings (with potential for ad hoc additional hours)
Annual Leave: 26 days rising to 32 days per year (plus bank holidays) pro rata
Location: Home based with regular travel around Denbighshire and outskirts

Who Are We & How Are You Supported

Vision Support is a well-established organisation with a strong history in promoting independence and support to people with vision impairments (VI) and dual sensory needs. Offering a wide variety of services for vision impaired people across Cheshire, Halton and North Wales, including counselling, digital skills, financial wellbeing and benefits advice, home visiting, community outreach, and peer support. These services complement rehabilitation to create a wraparound service for our clients.

Vision Support’s values are at the heart of everything we do, ensuring that there is a collaborative approach across the organisation, responding proactively to what people say is important to them and supporting people with warmth, dignity, and respect.

Vision Support will fully fund the Deafblind Communicator guide qualification (which entails a 5-day course in Peterborough), for any successful applicant, on the basis of remaining in the role for a minimum of 12 months.

Job Purpose

This role involves working closely with one person, building trust and understanding their individual communication style and preferences.

To transport and accompany the client on shopping trips, medical appointments and any other ad hoc activities; and provide companionship.

This role often involves guiding someone safely in unfamiliar environments and communicating information clearly in ways that suit them (for example, hands-on or tactile communication).

Who You Will Be Supporting

The client values accurate and detailed descriptions, especially when it comes to colours. For example, if a top feels nice, she will ask what colour it is. If you say it is pink, she will want to know what shade of pink. She also needs to know whether an item has a pattern and, if so, what colour the pattern is.

She needs clear information about dates, such as the use-by dates on items both in shops and at home.

When shopping, she appreciates being told about any offers. For instance, she visits Sainsbury’s weekly to buy similar items each time, however she likes to know if there are any deals available, as she may choose to buy those as well.

Overall, when she is given the right information, she can make her own choices confidently, knowing that they are appropriate for her.

Person Specification

All attributes and skills are essential unless otherwise specified.

• Commitment to complete the Level 2 Communicating and Guiding with Deafblind People qualification, and remain within the position for a minimum of 12 months.
• Ability to perform manual hand communication (desirable).
• Be calm and empathetic.
• Own a car and hold a full UK driving licence.

Please note, we reserve the right to close this advert early should we find a suitable candidate.

You may have experience in the following: Guide, Communicator, Communication Support Worker (specialist / Deafblind), Deafblind Manual Interpreter, Intervener (for congenital / lifelong deafblind), etc.

REF-225 277

About us
Providence Row believes that no one should have to sleep rough and that everyone should have access to the support they need to find a safe place to call home.

We work with those affected by homelessness and those vulnerably housed in Tower Hamlets, offering an integrated service of housing advice & support, access to substance use, physical & mental health services, as well as, training & progression programmes. We ensure that people often excluded from mainstream services gain the support and opportunities they need to create a safe, healthy and sustainable life.

The ideal candidate

To be considered for this role, you should be able to:

• Navigating the London Borough of Tower Hamlets, working with people who have a higher complexity in substance use and need additional support from multiple services.
• To work in a trauma informed and person centred way, empowering the client to make informed choices around their care and support
• Conducting street outreach with partner agencies to identify and locate people on your caseloads, who are sleeping rough.
• Managing a caseload of clients
• Attending partner agency meetings relating to rough sleeping & hotspots in the borough.
• Providing targeted harm reduction advice and information to individuals around the risks associated with drug or alcohol use and supporting people to improve their health and wellbeing.
• Signposting individuals to other support services inclusive of substance use, based on individual need.
• Removing the stigma of homelessness and for those who use substances and/or alcohol
• Breaking the barriers of which people experiencing homelessness face, when trying to access needed services

Research shows some people, especially women and marginalised groups, may hesitate to apply unless they match all the criteria. However, we want to assure everyone that we encourage applications from all individuals, regardless of whether they fulfil every point in the job description. Your unique perspective matters to us – please apply with confidence.

Benefits

• 27 days holiday plus bank holidays
• Pension scheme
• Cycle to work scheme
• Season ticket loan
• Employee assistance programme
• Access to shopping discounts
• Learning & development opportunities
• Monthly reflective practice 

To apply:  Please upload your CV with a covering letter detailing how you meet the job specification by 11 December 2025 at 23:30.

Interviews
Please note that we may interview on a rolling basis and therefore encourage early applications.

Providence Row is a charitable company limited by guarantee registered in England and Wales; company number 07452798 registered charity number 1140192.