Community shop manager jobs

WORKING WITH US

The founder and sponsor of the Harris Federation, Lord Harris of Peckham, opened our first school in 1990. We have, over the past thirty years, implemented ideas and initiatives that have transformed the opportunities of pupils from working class and disadvantaged backgrounds. Harris academies are widely recognised as a force for social mobility. We are immensely proud of the role that our alumni are now beginning to play in the world and of what we believe our current generation of pupils will go on to achieve.

We now have over 50 schools educating more than 40,000 young people across London and Essex, and employ over 5,000 staff across our academies and head office. With the majority of our academies located in areas of high socioeconomic disadvantage, a high-quality education is key to the futures of the pupils we serve.

As a provider of employment and education, we value the diversity of our staff and students, and all our staff are equally valued and respected. We are committed to providing a fair, equitable and mutually supportive learning and working environment for our students and staff.

Our work will impact many generations to come, and our staff come from all backgrounds and walks of life, coming together to inspire young minds. We promote an inclusive culture that embraces the valuable and enriching contribution that all of our community make. We continue to be proactive in uplifting and supporting all voices at Harris.

To discover more about our culture, ethos and what it is like to work here, visit the page.

ABOUT THIS OPPORTUNITY

Join the Harris Federation as a Primary Operations Manager and lead on statutory compliance across a group of primary academies. This is a key role ensuring excellence in areas such as health & safety, GDPR, safer recruitment, asset management, and funding compliance.

You’ll support and develop academy staff, drive operational improvements, and work closely with central teams to uphold the highest standards. This role is ideal for a proactive, organised leader with a passion for education and operational excellence.

MAIN AREAS OF RESPONSIBILITY

Your responsibilities will include:

• Ensuring that all academies achieve and maintain full compliance when claiming free school meals (FSM) funding
• Ensuring that each academy has the correct time-based evidence related to each free school meal claim
• Developing academy staff to ensure that each academy has sustainable processes and systems regarding FSM claims
• Leading with the central finance team any independent audit on FSM by any external agencies and to ensure that process and procedures are EFA compliant
• Ensuring and approving that each academy has recorded FSM and PP correctly on their termly census return and have the evidence to support the numbers claimed
• Being the lead across the primary academies on any new statutory developments and ensure that schools fully implement any new guidance

For a full job description, please download the Job Pack.

WHAT WE ARE LOOKING FOR

We would like to hear from you if you have:

• At least 5 years’ experience working an office environment
• At least 2 years’ experience of managing a team of staff in a variety of different areas
• Secure knowledge of health and safety legislation
• Secure knowledge of human resources legislation
• Good verbal and written communication skills in order to communicate with a wide variety of stakeholders

For a full job specification please download the Job Pack.

APPLYING FOR THIS POSITION

If you would like to discuss the opportunity further, or if you have any questions, please contact us via email to arrange a conversation.

Before applying please ensure you download the job pack from our careers website, this will help with completing your application. Please note that we only accept applications submitted online before the closing date.

When applying, you will have the option to import your CV or use a LinkedIn profile which will auto populate the online application.

A reminder to check your junk mail for our email communications and add us to your safe senders list to ensure all future email communication is received.

OUR VISION & VALUES

Our vision, from the start, has been to provide the structure and services needed for our schools to amount to more than the sum of their parts, and to free-up our teachers and leaders to focus on one thing and one thing only: the outstanding education of all their pupils. Our young people and communities are at the heart of everything we do. Our core mission has always been to close the educational gap between young people from disadvantaged backgrounds and their peers. Our ambition is one where every child in London, no matter their background, has equal access to high quality education, giving them the same opportunities and potential to succeed.

We know there are many challenges facing our young people and the communities we serve, and that’s why we need determined people like you to help us tackle those inequalities. Whilst each of our academies has their own unique cultures and values; as a whole Federation, we have four core values which are central to successfully achieving our vision: Excellence, Collaboration, Support, and Innovation. We are proud of our values because they guide us in how we work allowing us to achieve the best possible outcomes for our young people, communities, and colleagues.

IMPORTANT INFORMATION

Safeguarding Notice

The Harris Federation and all our academies are committed to ensuring the highest levels of safeguarding and promoting the welfare of children and young people, and we expect all our staff and volunteers to share this commitment. All offers of employment are subject to an enhanced Disclosure and Barring Service (DBS) check, references, an online search, and where applicable, a prohibition from teaching check will be completed.

Equal Opportunities

The Harris Federation is an equal opportunities employer and welcomes applications from all suitably qualified candidates. We value the diversity of our staff and students, and everyone at the Harris Federation is equally valued and respected. We aim to be an inclusive employer that reflects the communities we serve. We are committed to providing a fair, equitable and mutually supportive learning and working environment.

WHAT WE CAN OFFER YOU

Harris has a strong culture of collaboration and best practice, with professional development and career planning at its centre. We invest in our staff with support, coaching, mentoring, and a wide range of top-quality training programmes delivered at every level.

You will also have access to a variety of benefits, support programmes and initiatives including:

• Excellent opportunities for continuous professional development and career progression
• Annual performance and loyalty bonus
• Pension scheme (Teachers' Pension Scheme or Local Government Pension Scheme) with generous employer contribution
• 26 days' annual leave (inclusive of our Christmas Eve closure day) plus bank holidays, rising to 27 days after 2 years' service, or equivalent for staff on term time contracts
• Harris Wellbeing Cash Plan including cover for routine and specialist healthcare
• Employee Assistance Programme for free and confidential advice
• Cycle to work salary sacrifice scheme
• Wide range of shopping, leisure, and travel discounts
• 20% off at Tapi Carpets, exclusive to Harris employees
• Interest-free ICT and season ticket loans

For most non-teaching staff based at our Head Office in East Croydon, we also offer lifestyle friendly working arrangements including flexible start and end times, and hybrid working with two days from home and three days on site.

We’re looking for someone who knows their way around websites and can project manage website development in liaison with our external website support hosts. They will also understand how to use and manipulate CRM systems to help inform fundraising and communication campaigns. This role will be central to growing the charity’s e-marketing functionality. If you also have design skills to boost the capacity of our busy and fast-paced in-house communications department then we want to hear from you.

What We’re Looking For

Essential:

• Previous experience in a communications or marketing environment
• Robust working knowledge of WordPress websites
• Experience using Google Analytics or similar platforms to monitor website usage
• Proficient user of CRM systems with the skills needed to manipulate data and deliver reports accordingly
• Working knowledge of scoping e-marketing campaigns – with the support of communications colleagues
• Excellent organisational skills with the ability to manage multiple priorities
• Strong written communication and interpersonal skills
• Proficiency in Microsoft Office
• A proactive, flexible mindset and willingness to support the work of the wider team

Desirable:

• Experience in the charity or not-for-profit sector
• Familiarity with Canva, Adobe design or other similar platforms
• Experience working in a busy communications team

Qualifications

• Relevant professional experience

What You’ll Bring

You’ll be a friendly, professional, and solutions-focused individual who works well under pressure and is committed to supporting our mission. You’ll be aligned with the Lingen Davies values:

• Ambitious and Committed
• Honest and Resourceful
• Experienced and Progressive
• Friendly and Supportive
• Proud to be part of our amazing community

Additional Information

• Flexibility to work very occasional evenings and weekends is essential (TOIL provided)

Why work for Lingen Davies?

• 27 days annual leave, plus an additional day for your birthday (rising to 29 days after 5 years)
• Enhanced sick pay and maternity pay, and family friendly policies
• Positive culture of flexible working
• Opportunities for personal development
• Employee Assistant Programme, including free access to counselling
• Regular team development days, and annual social events
• The chance to help shape the future of a growing and changing organisation

An exciting opportunity has arisen for a Data Administrator to join the Marketing team and the wider Fundraising, Retail and Communications Department. Your role is to provide high quality administrative support.

This role is not open to sponsorship.

Role Requirements

• Work to a regular schedule of imports
• Locate the required data from multiple sources both within and outside The Children’s Trust systems
• Follow detailed process guides
• Use various tools to manipulate data and change formats where required
• Import the data on to Charity CRM and other systems using built in and in-house tools
• Ensure financial and personal information is managed appropriately and securely
• Follow detailed briefs and process guides
• Extract supporter data for fundraising activity
• Extract information for use in analysis or other projects
• Update existing reports daily, weekly and monthly
• Report on fundraising activity, income and trends
• Produce detailed financial reports for internal use
• Support the Director of Fundraising & Communications
• Support the Data Manager in developing analysis projects
• Work with the team to identify measures to monitor and model performance
• Learn the use of built in and third-party analysis tools

Interview Date: TBC

Terms and Conditions

Strictly no agencies, please.

As we often receive high levels of applicants for our roles, we regret that we will only be able to contact those applicants who are shortlisted for interviews. Therefore, if you have not heard from us within 2 weeks of the closing date, please assume you have not been shortlisted for an interview on this occasion.

About Us

The Children’s Trust is the UK’s leading charity for children with acquired brain injury, providing expert rehabilitation, education, therapy, and care at our national specialist centre in Tadworth, and to children and their families across the UK, via our Brain Injury Community Service.

Boasting a beautiful 24-acre site in Surrey, we are located just outside of London, close to the M25 (accessible via Junction 8, A217 to Tadworth) and easily accessible via National Rail, by way of: Clapham Junction, Sutton, and Epsom.

Staff Benefits

The work we do is highly rewarding, and in addition to an attractive salary, we offer a valuable range of benefits, including our staff flexible benefits platform, on-site nursery, free eye tests, enhanced Maternity and Paternity Pay, time out days for those experiencing menopause symptoms and time off for gender reassignment.

We also offer additional annual leave days for those with long service, with entitlements ranging from 35 to 41 days (including bank holidays) depending on your length of service.

Other benefits include free on-site parking; a staff shuttle service from Epsom and Sutton train stations to Tadworth Court, subsidised cafeteria, on-site staff accommodation (subject to availability), the ability to retain your NHS pension (where applicable), Teacher’s pension (where applicable) or the opportunity to join an alternative scheme, and the opportunity to develop your career in a supportive and collaborative environment.

Rehabilitation of Offenders

Many roles at The Children’s Trust are exempt from the provisions of Section 4 (2) of the Rehabilitation of Offenders Act 1974, by virtue of the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (as amended in 2013 and 2020) and as such, are subject to an Enhanced DBS check.  Successful applicants will be required to complete an Enhanced Disclosure & Barring Service (DBS) check, which will disclose all unspent convictions and adult cautions and any spent convictions or adult cautions that would not be protected.  The exceptions to this are our retail roles within The Children’s Trust shops, which are subject to Basic DBS checks which will disclose unspent convictions or adult cautions.

Equal Opportunity Employer

To help us achieve our ambition to give children and young people with brain injury and neurodisability the opportunity to live the best life possible, we want to accurately reflect the UK’s diverse population. We want equity, diversity, and inclusion to be at the heart of everything we do, and our people, services, and culture to reflect the diverse needs of all. Through our diversity and inclusion strategy, we have made a commitment to increase the diversity of our charity and create an inclusive culture. We have networks across the organisation working to ensure that these aims are met - including an LGBTQIA2S+ group, Ethnic Diversity Group, and Spark – our broad EDI group. Read more about our EDI work here. We welcome applications from all who share our ambition regardless of background. We will strive to ensure that any reasonable adjustments are made in respect of interview and working arrangements.

Online Searches

In accordance with statutory safeguarding and child protection guidance, online searches will be conducted for shortlisted candidates before interview. The online searches will be conducted by a person who is independent of the interview and selection process and will focus on relevant information returned via searches of the candidate’s name (and variations thereof). Social media searches will be limited to professional platforms such as LinkedIn. Any concerns relating to suitability for work with children and young people will be forwarded to the interview panel, for discussion during the interview.

An exciting opportunity has arisen for a Placement Manager to join our Business Commissioning and Placements Team. This role of Placement Manager is key to the successful management of children’s placements across school residential, neurorehabilitation and community rehabilitation services (UK and International).

You will provide centralised administrative support during a child’s placement, coordinating effective and timely communications between internal and external stakeholders from pre-admission through to discharge.

Staff benefits include, shuttle bus, and more… Read more below

Role Requirements

• Work in collaboration with the Senior Placement Managers and multidisciplinary team to manage the child’s pathway from the time they are accepted for admission, through their care pathway and discharge.
•  Work with Senior Placement Managers and Senior Business Development & Commissioning Manager to ensure the package and contract issued to funders is appropriate for the child’s needs and is regularly reviewed to ensure the care needs.
• Work with multi-disciplinary teams across school and child and family services to ensure that all clinical and contractual requirements for the child are comprehensively managed.
• Escalate complex and unresolved issues for support to ensure a positive outcome.
•  Ensure the parents/guardians, multidisciplinary team are aware pre-admission and throughout the admission of the arrangements for the admission, including length of stay and discharge plans.
• Take on the lead role for discharge coordination for children and young people accessing neurorehabilitation and step-down placements. Proactively plan discharges including liaison with multiagency teams required to take over care. Where appropriate, chairing discharge planning meetings. 

For more detail, please see the Duties and Responsibilities in the candidate briefing pack.

Interviews will be scheduled for week commencing 16th June 2025

Strictly no agencies, please.

Terms and Conditions

PLEASE NOTE: The Children's Trust Application Form MUST be completed and submitted, for your application to be considered. As part of the shortlisting process, gaps in employment will be examined and further explored during the interview process. 

About Us

The Children’s Trust is the UK’s leading charity for children with acquired brain injury, providing expert rehabilitation, education, therapy, and care at our national specialist centre in Tadworth, and to children and their families across the UK, via our Brain Injury Community Service.

Boasting a beautiful 24-acre site in Surrey, we are located just outside of London, close to the M25 (accessible via Junction 8, A217 to Tadworth) and easily accessible via National Rail, by way of: Clapham Junction, Sutton, and Epsom.

Staff Benefits

The work we do is highly rewarding, and in addition to an attractive salary, we offer a valuable range of benefits, including our staff flexible benefits platform, on-site nursery, free eye tests, enhanced Maternity and Paternity Pay, time out days for those experiencing menopause symptoms and time off for gender reassignment.

We also offer additional annual leave days for those with long service, with entitlements ranging from 35 to 41 days (including bank holidays) depending on your length of service.

Other benefits include free on-site parking; a staff shuttle service from Epsom and Sutton train stations to Tadworth Court, subsidised cafeteria, on-site staff accommodation (subject to availability), the ability to retain your NHS pension (where applicable), Teacher’s pension (where applicable) or the opportunity to join an alternative scheme, and the opportunity to develop your career in a supportive and collaborative environment.

Rehabilitation of Offenders

Many roles at The Children’s Trust are exempt from the provisions of Section 4 (2) of the Rehabilitation of Offenders Act 1974, by virtue of the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (as amended in 2013 and 2020) and as such, are subject to an Enhanced DBS check.  Successful applicants will be required to complete an Enhanced Disclosure & Barring Service (DBS) check, which will disclose all unspent convictions and adult cautions and any spent convictions or adult cautions that would not be protected.  The exceptions to this are our retail roles within The Children’s Trust shops, which are subject to Basic DBS checks which will disclose unspent convictions or adult cautions.

Equal Opportunity Employer

To help us achieve our ambition to give children and young people with brain injury and neurodisability the opportunity to live the best life possible, we want to accurately reflect the UK’s diverse population. We want equity, diversity, and inclusion to be at the heart of everything we do, and our people, services, and culture to reflect the diverse needs of all. Through our diversity and inclusion strategy, we have made a commitment to increase the diversity of our charity and create an inclusive culture. We have networks across the organisation working to ensure that these aims are met - including an LGBTQIA2S+ group, Ethnic Diversity Group, and Spark – our broad EDI group. Read more about our EDI work here. We welcome applications from all who share our ambition regardless of background. We will strive to ensure that any reasonable adjustments are made in respect of interview and working arrangements.

Online Searches

In accordance with statutory safeguarding and child protection guidance, online searches will be conducted for shortlisted candidates before interview. The online searches will be conducted by a person who is independent of the interview and selection process and will focus on relevant information returned via searches of the candidate’s name (and variations thereof). Social media searches will be limited to professional platforms such as LinkedIn. Any concerns relating to suitability for work with children and young people will be forwarded to the interview panel, for discussion during the interview.

We have an exciting role as a fundraising officer to join our small but ambitious fundraising team. We are embarking on a significant capital redevelopment, and will raise income through trusts and foundations, individual donations and corporate supporters.

You will be responsible for supporting the Head of Fundraising with timely communications to both supporters and prospective donors, researching potential fundraising opportunities, maintaining the CRM system and reconciling fundraising accounts.

You will be involved in the creation of fundraising campaigns and be required to liaise with team members from across the organisation to gather information to develop them. Fundraising sits within the Income Generation team and you will work closely with the Head of Retail and Enterprise and the Marketing Manager.

The Development Manager will play a pivotal role in deepening the connections between the school and our alumni and parent community to inspire financial support. We are entering the early stages of a new major philanthropic campaign, which will significantly scale the ambition for the school’s fundraising and engagement activity. As a team, we have a major role to play in shaping the future of the school’s bursary ambitions. Our success will widen access and support the futures and aspirations of disadvantaged young people within our local community, and beyond.

This is a fundraising position which involves leading on our operational effectiveness and developing effective communication techniques to help deliver the school’s philanthropic objectives. You will be required to assist the Director of Development in managing an effective portfolio of fundraising streams, securing regular giving donations, whilst also stewarding our donors effectively, creating innovative and compelling ways to demonstrate the impact of their philanthropic support.

Person Specification

The ideal candidate will need to:

• Be able to demonstrate a track record of securing, administering, and stewarding gifts at any level, or experience in leading income generation activity through regular giving programmes within the charitable sector.
• Maintain positive working relationships with all constituents in the King’s community, including alumni, parents, and pupils to encourage lifelong engagement through participation, advocacy, and support.
• Be a great problem solver with the ability to work laterally to identify opportunities and provide solutions to fundraising challenges.
• Assist the Director of Development in prioritising prospects, through a thorough research strategy, leading the regular giving activity and helping to implement the development fundraising strategy to support the school’s vision and bursary ambitions.
• Demonstrate self-awareness and understand how to bring others with them to collectively make a contribution to our wider social aims.
• Work systematically and maintain the strong support ecosystem that is in place, including the identification, research, and management of supporters, donor stewardship and acknowledgement, gift administration and due diligence procedures.
• Demonstrate a high level of written and oral communication, with a keen eye for attention to detail.
• Show a passion for fundraising and the need to make giving more effective for all level of donors by demonstrating increased impact across all fundraising initiatives.
• Be able to work independently and effectively, is comfortable with ambiguity and has a proven ability to manage competing priorities both operational and strategic in nature.
• Be experienced in using donor and potential donor relationship management systems, for example Raiser’s Edge or Toucan Tech.
• Be a flexible and supportive team player, who is willing to roll up their sleeves and do whatever is required.

King’s is an extremely sought-after school with outstanding academic results and a vibrant co-curriculum. It strives to appoint able, committed, and compassionate colleagues to help ensure every child at the school achieves their best.  Overlooking Wimbledon Common, the school is situated in one of the most attractive parts of south-east England and benefits from exceptional grounds and facilities. We offer excellent benefits including healthcare provision, contributory pension scheme, gym membership and lunch during term time.

To apply for this role, please visit our website.

Closing date: 9am on Thursday 12th June 2025

Interview date: Wednesday 18th June 2025

Second round (if required): Monday 23rd June 2025

Interviews may be staged and we may choose to appoint at any time during the application process.

This post is exempt from the Rehabilitation of Offenders Act (ROA) 1974.

The school is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment.  Applicants will be required to undergo child protection screening appropriate to the post, including checks with past employers and the Disclosure and Barring Service. King’s College School is fully committed to the principles of equality, diversity and inclusivity in its recruitment of teaching and support staff.

The Volunteer Engagement Manager forms an integral part of our Retail management team, working closely with our shop management and HR teams. They will be responsible for recruiting, organising and coordinating the charity’s volunteers and our volunteer programme – working with our shop managers to develop their skills to drive recruitment, improve retention, and ensure we have the right number of volunteers in the right locations to support our work.

Responsible to

Retail Development Manager

Direct reports

None, although this may change as the role evolves

Working hours and contract

35 hours, working five days per week, across a flexible seven-day rota

Salary

£28,000 - £32,000 (depends on experience), plus travel expenses

Location

Four days per week in our shops, and one day at our Head Office, Mansell street, Aldgate East

Role Responsibilities

Deliver recruitment targets by shop to ensure we have sufficient volunteers and volunteer hours to support our financial objectives

Support the onboarding of our volunteers for various retail roles

Engage our volunteer team with Fight for Sight’s work and help them to understand the value of their contribution

Maintain an empowered, well trained, motivated and engaged volunteer team with excellent communication at team and individual level

Attend in-person recruitment events to engage with our volunteering communities.

Work alongside our Retail HR lead to schedule and deliver online training sessions, to ensure volunteers are well-prepared and confident in their roles

Work closely with the shop managers to grow relationships with volunteers and to demonstrate outcomes and the value and impact of volunteering activities.

Support our shop managers to maintain accurate records of volunteer activities and hours, ensuring compliance with all legal and organisational requirements.

Person specification

Desirable skills, knowledge & experience

· Track record in successful charity shop volunteer recruitment and retention

· Excellent interpersonal and communication skills, with the ability to build strong relationships with volunteers, retail staff, and other stakeholders

· Passionate about the benefits of volunteering to both volunteers and organisations, and an understanding of the challenges involved in volunteer management

· Experience of working with and managing a regional volunteer network

· Strong organisational skills and the ability to manage multiple tasks and priorities effectively

· Experience with volunteer management software and recruitment sites (desirable).

Personal qualities

· An understanding of and commitment to the sight loss community.

· Strong communication skills and presentation style.

· Flexibility and a practical, can-do attitude.

· Highly motivated and able to juggle a varied workload.

· Personable, with excellent listening skills.

· Excellent accuracy and attention to detail.

· Growth mindset

Flexibility

The role description is a general outline of duties and responsibilities and may be amended as we grow. The post holder may be required to undertake other duties as may be reasonably required from time to time.

Employee benefits

We value our staff and volunteers and want to make sure that they are supported in their work. Other benefits we also offer are:

· A great team and a supportive culture

· Employer pension contributions matching up to 10%, and death in service cover

· Generous parental leave

· Flexible/hybrid working options

· Apprenticeships scheme, study leave and financial support for training & development

· Cycle to work scheme, eye test vouchers, and a staff loan scheme, access to an Employee Assistance Program

· An active Social Committee and staff events

Application & Interview process

See above (page 2) for How to Apply. Please note that we value the authenticity and individuality of our applicants and believe that your CV and cover letter should reflect your unique skills, experiences, and personality. Therefore, please refrain from using AI tools, including ChatGPT, to produce your application materials. Applications drafted with the assistance of AI will be automatically rejected.

Successfully shortlisted applicants will be invited to interview online via Teams.

Accessibility

We believe in fostering an inclusive environment where all individuals, regardless of their abilities or circumstances, feel supported and valued. If you have any accessibility requirements or specific needs that you would like us to accommodate during the application process, please let us know. If you are unfamiliar with MS Teams and would like to familiarise yourself with the platform before the interview, we are more than happy to arrange a tech run-through to ensure your comfort and confidence.

Equal opportunities, diversity & inclusion

Don’t meet every single requirement? At Fight for Sight we are dedicated to building a diverse and inclusive workforce, so if you’re excited about this role but your past experience doesn’t align perfectly with every item in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles that we have.

We have an inclusive and accessible recruitment process, including any adjustments required to support people from diverse community groups.

We are looking for a Branch Manager with a passion for animal welfare, who will contribute to our mission of rescuing, rehabilitating, and re-homing animals in need. Our new Branch Manager will want to actively promote kindness and the prevention of cruelty to animals, and be driven by a desire to give those in our care a second chance in finding their forever home.

They will expand our profile across the North West London and South Hertfordshire area, working closely with the trustees to create a sustainable business plan, and have overall responsibility for the Branch, our shops and the day to day running of the charity. 

Role Responsibilities

People

Be responsible for all branch employees, including recruitment, employee development and performance assessment.

Health and Safety

Ensure the Branch fulfils its duty of care and legal obligations for the health and safety of employees, volunteers and others on site.

Have overall responsibility to ensure that the buildings and equipment belonging to the Branch are maintained and operated in a safe and secure manner. 

Financial Performance, Governance and Administration

Together with the Branch Treasurer, develop and implement robust policies, procedures and controls in line with guidelines, and produce annual budgets and reports for the Branch.

Income Generation and Fundraising

Lead income generation, innovate new fundraising activities.

Have overall responsibility for the Branch retail operation, working closely with the Retail Operations Manager to ensure that individual shops meet annual sales targets.

Work with the trustees in developing retail strategy and growth opportunities. 

Digital Media and Marketing

Be responsible for developing the use of digital media to deliver the charity's vision, mission and strategy.

Work with the trustees to develop a marketing strategy, helping our Branch reach more people and generate additional income.

Animal Welfare

In collaboration with the Animal Operations Manager, ensure the Branch delivers on its commitment to care for and ensure the welfare of animals, overseeing compliance with RSPCA standards and policies, relevant legislation and best practice in the provision of animal welfare services. Develop the Branch’s ability to accommodate the changing animal welfare needs in our community.

Person Specification

You have:

• A proven track record of leading and motivating people to deliver the strategic aims of a business or charity
• Excellent written and verbal communication skills, and also the ability to listen to the opinions of others
• Excellent organisational skills and the ability to multi-task
• A desire to design and implement systems and processes, enabling delivery of our overall strategic aims
• A passion for the care and welfare of animals
• A full UK driving licence

You have expertise and experience in:

• Operating at a senior leadership level
• Project management and business planning
• Business development and growth
• Income generation and budget management
• Business and financial reporting
• The use of technology and digital media

You are:

• Flexible, with an ability to adapt to different situations 
• A people person who is approachable and enjoys working with others, communicating effectively to build strong relationships
• Proactive and forward-thinking with an ability to plan ahead 
• Able to prioritise conflicting demands and thrive under pressure
• Committed to the highest levels of integrity and effort

Client Adviser – Services & Grants Team

Location: Hybrid working (currently two days per week in our London office). 

Contract type: 1 year Fixed Term-Contract, 35 hours a week 

Starting Salary £35,790 per annum

About Bank Workers Charity

We’re the charity for past and present bank employees and their families – here when life gets tough.

Every year, we help thousands of people navigate challenges like financial problems, mental health concerns, housing issues and more. We do that through free, confidential support – from expert advice and specialist referrals to financial grants.

We believe everyone deserves support when they need it most and we work hard to make sure that happens. If you care about making a real difference to people’s lives, you’ll be in good company here.

 About the role

Our Client Advisers are often the first people our clients speak to – and that first conversation really matters.

Whether someone is facing financial hardship, struggling with their mental health, or unsure where to turn for help, you’ll be there to listen, understand, and guide them through the support we offer.

It’s a varied and rewarding role. You’ll provide advice and guidance, coordinate casework, process grants, and refer clients to our trusted partners – helping them access the right support at the right time.

You’ll be part of a friendly, collaborative team who share ideas, support one another, and care deeply about doing good work. We’ll make sure you’re fully trained, supported, and encouraged to grow.

If you’re empathetic, organised, and want to make a meaningful difference to people’s lives, this could be the role for you.

 About you

You’re someone who genuinely cares about helping others – and knows how to listen without judgement.

You have experience supporting people with things like housing, benefits, mental wellbeing or budgeting – or you might come from another role where empathy, problem-solving and clear communication were key.

Some of the people you support may be facing difficult situations, so you’ll be calm under pressure and confident making decisions. And while not every call is as complex, you’ll always have the support of your team.

You’ll be organised, curious, and open to learning. Most of all, you’ll want your work to have a tangible, positive impact on people’s lives.

What we offer

We’ve put a lot of energy into being a great place to work. We’re proud of our supportive culture and commitment to equality, diversity and inclusion. There are plenty of learning opportunities, and as a wellbeing charity we aim to be a leader in wellbeing support for our people.

Our benefits include:

· 28 days holiday, plus statutory bank holidays

· 8% employer contribution to Bank Workers Charity’s pension scheme and up to 3% matched with employee contributions

· A wide range of employer funded wellbeing experiences through Heka

· Flexible benefit provision (including Bupa plan, cycle to work, payroll giving and electric car scheme)

· Group Life Cover (three times annual salary)

· Weekly wellbeing half hour

· Employee Assistance Programme

To apply, please review the attached applicant pack, which includes the job description and person specification, and send a CV and a supporting statement. 

In your supporting statement, please tell us (around 100 words per answer):

1. What makes you a good fit for this role? Tell us about the experience and transferable skills you’d bring – particularly anything that relates to the role description.

2. Can you share an example of how you’ve supported someone facing a difficult situation? We’d like to hear how you’ve helped them overcome challenges to do with housing, benefits, debt, mental health, domestic abuse or caregiving.
 

3. Describe a situation where you had to explain something clearly and sensitively to someone who was struggling. How did you approach it?

Closing Date: Tuesday 17th June 2025.

Interview date: Tuesday 24th June 2025
 

Bank Workers Charity is committed to supporting diversity and inclusion and welcome applications from all backgrounds and communities. 

The Digital, Data and Technology (DDaT) Service Manager provides leadership for the outsourced service desk, IT supply and Site Service Engineering functions of the DDaT team and is the point of escalation for all Barnardo's colleagues accessing services, incident management and request fulfilment.

The DDaT Service Manager is responsible for the delivery of exceptional Site Service Engineering at over 1000 sites and responsible for the delivery of IT Supply services to over 7000 colleagues across the UK. The Service Manager also owns and operates the outsourced Service Desk via the current partner relationship, working in collaboration with internal technical teams. The Service Manager will report to the Director of Digital, Data and Technology (DDaT) and is a member of the DDaT Leadership Team.

Continuous improvement of services, ownership of the service catalogue entries, effective self-help documentation and assets, are core activities of the role, alongside ensuring the delivery of excellent business as usual services, and ownership of key transformation initiatives. Fiscal management of delegated budgets, accurate forecasting are key success factors of the role.

The post holder will be responsible for engagement with all stakeholders, aligning working practices with the DDaT Operating Model, identifying improvement opportunities and all other similar practices to grow the function.

Pay & Reward Framework

We know that our colleagues go above and beyond in delivering our vital work, driven by their passion and commitment to Barnardo's values.  We also know that we can only realise our ambitions and achieve better outcomes for more children, thanks to the talent, hard work and creativity of our people. 

For all these reasons, we are committed to a new approach to pay and reward, to ensure it is fair, attractive and progressive, which was rolled out in April 2023. This is a positive change for the charity, and a part of our People & Culture Strategy. It will assist us in supporting colleagues to belong, thrive and grow in their colleague journey at Barnardo's and in time will offer clear routes of progression for colleagues in both their career and their pay. 

Whilst the full pay band and salary range is advertised, our approach to starting salaries is to appoint between the minimum to mid-point of the pay band – this ensures that pay steps are available to reward our colleagues annually based on their contribution to excellence and alignment to our values and behaviours.  More details on Barnardo's pay framework can be found upon application. 

Benefits

Workplace Offer: What it means for you

The world of work has changed. We are understanding of what works best for our colleagues both current and future as we look to embrace this new way of working. Our hybrid working initiative is based on trust, flexibility and empowerment. We understand our workplace offer means different things to different people, and we encourage those conversations. This may mean working at one of our stores, services, working at home, at one of our Collaboration Hubs or any combination of these.

• Barnardo's believe in creating equality of opportunity in the workplace and supporting people to manage their work-life balance; we are therefore open to offering flexible working arrangements.
• Annual Leave entitlement for full-time colleagues is 26 days per annum, increasing to 27 days per annum, after 3 years Barnardo's service, 29 days per annum, after 5 years Barnardo's service and 30 days per annum, after 7 years Barnardo's service. Those working less than full time are entitled to the same level of holiday pro rata
• The ability to buy up to another 5 days annual leave via our HolidayPlus scheme
• A host of family friendly leave options including company Maternity Paternity and Adoption pay; together with all family additional leave options
• Service related sick pay from day 1
• Access to a Group Personal Pension with a matched 4% or 6% contribution from Barnardo's. Ability to pay via salary sacrifice to garner both tax and NI savings on your own contribution
• Death in service cover of 4x annual earnings for all staff contributing to our Group Personal Pension
• Cycle2work scheme
• Interest free season ticket loans
• Discounts and cashback from at high street shops including major supermarkets, cinemas, gyms, leisure/theme parks, holidays and much more via our Benefit Portal
• 20% discount at Barnardo's stores
• Opportunity to purchase a health cash plan to claim towards dental, glasses, therapy etc
• Free access to round the clock employee assistance program for advice and support
• Access to Barnardo's Learning and Development offer

*T&C's apply based on contract

About Barnardo's

We are committed to being an inclusive employer and cultivating a culture where everyone can belong and thrive through inclusion and connectivity. We want our workforce to be reflective of the communities we work with, and for equality, diversity and inclusion to be embedded in everything we do. We are a Disability Confident Leader, are progressing our ambition to be an anti-racist organisation with Anti-Racism Commitments and actions in place and have networks for colleagues who are disabled, LGBT+, Black and Minoritised Ethnic and Women. We particularly encourage applications from Black and Minoritised Ethnic and/or disabled candidates who are currently underrepresented in our workforce. For disabled applicants, we offer reasonable adjustments throughout the recruitment process.

Title of Role: Retail Operations Manager

Hours: 29 hours per week worked over 4 days

Contract: Permanent

Salary: £30,000 per annum FTE

Location: Cardiff & Vale

Line Manager: Head of Retail

Job Outline:

At Cerebral Palsy Cymru, we believe in the power of retail to change lives. We’re on the lookout for a Retail Operations Manager to drive success across our vibrant charity shops in Cardiff and Barry. This is your chance to be at the heart of a purpose-driven retail team, supporting our mission to help children and families living with cerebral palsy across Wales.

Duties and responsibilities:

• Lead and Develop Shop Teams: You’ll provide inspirational leadership to a team of Shop Managers and volunteers, supporting them to reach their full potential. This includes overseeing recruitment, training, regular one-to-one meetings, and performance management to ensure each shop team is motivated and high-performing.
• Drive Sales and Maximise Profit: You will be responsible for achieving and exceeding income targets across multiple retail sites. By analysing performance data, reviewing pricing strategies, and identifying local opportunities, you’ll help each shop reach its full potential, delivering vital funds for Cerebral Palsy Cymru.
• Support and Deliver the Retail Strategy: Working closely with the Head of Retail, you’ll play a key role in implementing our Retail Strategy and Business Plan. You’ll help shape the operational direction of our charity shops, ensuring consistency, innovation, and alignment with organisational goals.
• Ensure Operational Excellence and Compliance: From shop floor standards to back-office processes, you’ll ensure that all shops adhere to charity policies, health and safety regulations, and industry best practices. You’ll also support Gift Aid performance, stock management, merchandising and customer service.
• Build Relationships and Promote the Brand: You’ll act as an ambassador for Cerebral Palsy Cymru in the community, building positive relationships with local stakeholders and supporters. You’ll work to increase engagement, generate quality stock donations, and ensure our shops are seen as welcoming, professional and community-focused.
• Provide Flexible Shop Cover and Support Growth: This field-based role requires flexibility across seven days. You’ll provide cover during staff absences and be involved in launching and supporting new shops as we expand across South Wales.

Person Specification:

We’re looking for someone who:

• Brings proven experience in retail management (charity retail a bonus!)
• Is a confident people manager with a passion for coaching and motivating teams
• Thrives in a dynamic, field-based role
• Understands the power of community engagement and high-impact visual merchandising
• Is hands-on, proactive, and solution-focused
• A full clean driving licence and access to your own vehicle

Benefits:

• Flexible part-time working over 4 days
• A collaborative, supportive work culture
• Pension
• Company sick pay
• The satisfaction of knowing your work supports children and families across Wales

Location: Field-based across our shops in Cardiff & Barry (with potential travel across South Wales).

Closing Date for applications: Midnight on Sunday, 8th June.

How to Apply:

Complete an application form

This newly created role is part of a strategic restructure designed to strengthen our management team and deepen our impact. As our services have expanded in scope and complexity, we’re dividing a previously broad role Programme Manager) into two part-time positions to bring in more specialist expertise.

As Head of Advice, you will shape the strategic direction of our advice services, ensuring they align with Sufra’s wider mission and are fully integrated into our food aid provision. You’ll be our designated safeguarding lead, support fundraising initiatives and maintain compliance with funder requirements, and lead our efforts to remain a trusted, accredited provider (AQS and IAA).

Working closely with our experienced Advice Service Manager, you’ll also provide strategic oversight of Open ARMs, our programme supporting asylum seekers, refugees, and migrants to access language skills, healthcare, training, and volunteering opportunities—helping them build new lives in the community.

This is more than a job—it’s a chance to lead with purpose, influence real change, and be part of a passionate, values-driven team.