Deputy Manager

Are you a Deputy Manager who understands the challenges young people face in day to day life? Do you have previous supervisory experience? Do you like the idea of working for a business who offer therapeutic and non-restraint support to young people?

Care in Mind have a fantastic opportunity for an experienced Deputy Manager to join our friendly and professional team where you will support the Residential Manager with the management of the home and supervise the team to achieve the most effective outcomes for our young people.

You will be based within our Residential Home based in Preston working shifts over a 37.5 hour working week, consisting of earlies, lates and occasional sleep ins so flexibility is required.

Company Benefits:

Competitive salary (£22,491.18 - £26,003, dependant on experience)
22 days holiday + 8 bank holidays (rising to 27 days holiday plus bank holidays with service)
Enhanced company pension
Enhanced sick pay
Life Assurance (2x annual salary)
Paid Induction (Running over 7 days)
Enhanced maternity/paternity leave
Free on-site parking
Paid Enhanced DBS check
Employee Assistance Programme / 24-hour Counselling Service
Online shopping discounts, free eye tests and various other benefits
Excellent Learning and Development (Level 5 Diploma in Leadership and Management)
Refer a Friend Scheme (£500 per referral)
Regular social events and recognition schemes (‘Employee of the year awards’, Summer & Christmas parties)

As a Deputy Manager you will:

- Work as a team in our residential home to support 4/5 young people in our care.
- Help plan rotas for the staff team and conduct monthly supervisions.
- Support the team with their learning and development ensuring all the relevant training and inductions are completed.
- Assist the Residential Manager in managing safeguarding and health and safety matters.
- Work alongside and be supported by a multi-disciplinary team including Nurses, Psychologists and Psychiatrists to ensure we achieve the best possible outcomes for our young people.

As a Deputy Manager you will have:

- Full UK Driving Licence & access to a vehicle for work purposes
- Previous experience working with young people with mental health needs
- A minimum of 12 months supervisory experience
- An understanding of CQC and/or Ofsted requirements
- Hold a Level 3 in Health and Social care or equivalent
- Flexibility to work a 7-day rota, completing early and late shift patterns alongside occasional sleep ins for which an additional payment is made.
- A compassionate personality, remaining calm, resilient, and understanding of the issues & challenges our young people face.

If you are interested in joining an enthusiastic, motivated business who thrive in developing and rebuilding young people and young adults with complex difficulties then please submit your application by Monday 9th November.

Please note that interviews will be held over Microsoft Teams as a video interview.

Care in Mind operates a safer recruitment process and as part of this process the successful candidate will be subject to an enhanced DBS check.

We are an equal opportunities employer who values diversity and positively encourages applications of all ages from all sections of the community.

We reserve the right to close the advert early, should we appoint a suitable candidate.

Do you have a passion for income generation? Are you a whizz at organisation and admin? Have you got experience in banking and finance?

We have an opportunity for a hands-on Commercial and Admin Manager to ensure our commercial line is profitable and that we are offering attractive visitor income opportunities.

Commercial & Administration Manager
Salary: £22,233 (pro rata) per annum (FTE £27,791)
Contract: Permanent, 28 hours per week. Hours will include some weekend and public holiday working.
Based: The Nature Discovery Centre, Thatcham

You will be responsible for income generation for our Lakeside shop, developing new retail lines and promoting new stock, and managing our space hire. Additionally, you will be accountable for the conception and delivery of new ideas to generate income for the centre.

The ideal candidate will be competent at banking and financial management to support all our trading operations at the centre.

As a champion of exceptional visitor experiences, you’ll join a high performing team and will regularly be involved in the duty management rota helping run the visitor centre.

The Berks, Bucks & Oxon Wildlife Trust is a membership-based voluntary organisation, managing over 80 nature reserves, influencing land management and educating and encouraging all sectors of the community to care for local wildlife.

The closing time and date for applications is 9.00am Monday 2nd November 2020.
Interviews will be held at the Nature Discovery Centre w/c 9th November 2020.

TO APPLY AND FOR MORE INFORMATION:

If you would like to find out more about this position and to apply, please click the Apply button to be directed to our website where you can download the job pack and application form.

We are an equal opportunities employer and welcome applications from all sections of the community.

No agencies please.

Post Title: Talking Therapies: Operations Manager

Contract: Permanent

Reports to: Head of Operations

Responsible for: Suicide Bereavement Liaison Support Worker

Part Time Counsellor

Online Counselling Coordinator

Counselling and Office Administrator

Volunteer Counsellors

Salary: £30,000 per annum pro rata (£24,324pa actual for 30 hrs)

Location: Aylesbury, or High Wycombe offices and some home working required.

Hours of Work:  Part-Time 30 hours per week

Holidays: 25 days p.a. pro rata plus bank holidays and 2 additional wellbeing days pro rata

Probation: 6 months

ABOUT BUCKINGHAMSHIRE MIND

Buckinghamshire Mind was founded in 1914 as Buckinghamshire Association for Mental Health. The charity is independent and responsible for its own governance and income generation. We are proud to be affiliated to national Mind (the leading mental health charity in England and Wales) and to play our part in a diverse network of over 140 other local Mind associations.

Buckinghamshire Mind shares National Mind’s vision: “We won’t give up until everyone experiencing a mental health problem gets both support and respect.”  It remains our mission to deliver high quality community-based services across Buckinghamshire and East Berkshire to reach out and ensure everyone with a mental health problem gets access to the help they need.

Working from offices in Aylesbury, Chesham and High Wycombe we provide high quality services to some of the most isolated and vulnerable members of society. Services include wellbeing activity groups and peer support, older adults' dementia support, Safe Haven crisis service, befriending, community partnership outreach services, peer support in schools’ projects, employment support and counselling.

Buckinghamshire Mind has over 500 volunteers (including 16 volunteer counsellors, 400 peer ambassadors/mentors in schools and over 100 in befriending partnerships). These dedicated individuals support our passionate staff team alongside an active service user council, who all ensure our services are tailored to need and are of the highest quality. 

Purpose of the Role

This is an exciting time of growth and distinction for our Charity. We delivered our 2016-2019 strategic goals boldly and ahead of schedule and are currently pulling together a new strategic blueprint for the future. This role supports our vision for our strategic ambitions to enhance, develop and expand our Talking Therapies services.

The current services comprise our busy, well-established face to face and Online Counselling Services and a highly regarded Suicide Bereavement Liaison Support Service.

This is a Senior Operational Management position in a thriving organisation and requires an experienced counselling practitioner who is BACP, UKCP or BPS accredited. This role would suit an experienced practitioner/therapist who is looking for a more managerial, influencing role which includes budget, income generation, line management and service design responsibilities.

It is essential that applicants have experience and practice of mentoring trainees, assessing clients, delivering counselling, facilitating supervision and working in an income generation/business model organisational setting. They will also need to demonstrate a willingness to embrace and develop a broad range of counselling business models and short-term counselling modalities. Additionally, applicants will have significant experience of managing and developing staff, project management, ensuring operational quality and promoting equality and diversity.

The successful candidate will need to demonstrate high levels of professionalism, leadership and management skills. Close liaison with the Head of Operations, Finance Manager and the Counselling and Office Administrator will be an integral part of the role.

Key responsibilities

Tasks will vary from week-to-week depending on priorities, but regular tasks will include:

Line management

• Provide effective monthly line management to 1 x part time Counsellor, 1 x Suicide Bereavement Liaison Support Worker and 1 x Counselling and Office Administrator and a team of Volunteer Counsellors.
• Line Management tasks will include; coaching and performance development, probation reviews, 1:1’s, supervisions, team meetings, annual appraisals, development plans, identifying training opportunities/needs and responding to ad-hoc support requests.
• Ensure staff understand and follow organisation and department policies and processes, including prompt and accurate completion of assessments and other administrative tasks.
• Ensure excellence in the recruitment, training and ongoing support of volunteer counsellors including organising an annual volunteer development calendar and a celebration event.
• Supervise groups of (up to four) volunteer counsellors and support/manage the remainder of the volunteer counsellors to access their own supervision and external support.

• Support the Head of Operations to deal with performance management/disciplinary issues confidently and effectively in accordance with organisational policies and procedures.

Service day to day management

• Coordinate, manage and lead a safe, professional and accessible Talking Therapies suite of services.  
• Develop and review appropriate contracts, policies and procedures, including referral, cancellation, assessment, financial and administrative procedures.
• Ensure all staff have read and understood and adhere to said policies and contracts.

• Ensure the Counselling and Office Administrator carries out the following duties:

• Allocate/book in clients for assessments;
• Allocate/book in clients to suitable free counsellors for start dates
• Maintain and manage the counselling and suicide bereavement waiting list including client record systems in line with GDPR.
• Ensure service outcomes and outputs are effectively monitored and evaluated and prepare service statistics monthly.
• Responds to information requests from staff, clients or external organisations efficiently in a timely manner.
• keeps bookings/diaries/room allocations up to date and keeps clients informed of where they are within any waiting lists (if appropriate).

• Hold regular team meetings with both staff and volunteers to collaborate, discuss and agree upon any required changes to service specifications and communications.
• Ensure counselling is carried out in a safe physical and/or online/telephonic environment, including providing staff cover whilst physical counselling taking place or on call cover for debriefs.
• Ensure Buckinghamshire Mind retains organisational membership of BACP and adheres to BACP ethical framework for the counselling professions.
• Assist with any allocation of complex clients to the right ‘counsellor’ - as far as is practicable.
• Ensure client assessments are carried out face to face wherever feasible (or requested) or ensure that - for online or telephone assessments - counsellors are suitably experienced and have had the right training to carry our remote assessments.  
• Ensure that the counsellor’s ‘counselling contracts’ are kept up to date, that all counsellors have clearly explained the terms and conditions of service to clients who have signed the relevant administration forms and have agreed to have their fees collected as agreed. 
• Manage income from counselling clients either via card, charity checkout or similar and ensure all money fees are kept surely and banked where appropriate.
• Ensure all client records are kept in line with all Bucks Mind GDPR policies and procedures. 
• If fees are a barrier to support for clients, ensure counsellors have significant knowledge to be able to refer elsewhere to alternative free support where appropriate (such as CBT via Health Minds).

Operational Management

• Work with the Head of Operations to manage the Talking Therapies services across the organisation effectively and in line with organisational values and performance KPI’s.
• Develop and implement a business plan and a sustainable business model for our counselling services.
• Attend and participate in quarterly contract review meetings with Public Health for the monitoring of the pilot Buckinghamshire Suicide Bereavement Support and Liaison Service.
• Monitor grants and collect evidence against KPI’s for end of grant/funding reports and evaluations – write up reports in collaboration with Finance Manager.
• To interpret performance and impact data and be responsible for reporting against service targets to the Head of Operations as and when required.
• To continually drive enhancements to operational effectiveness and maximise outcomes against targets from service delivery.
• To support the Head of Operations to mobilise new services in line with agreed project plans.
• To pro-actively develop relationships with external stakeholders in order to improve and develop service provision for people with mental health needs.

Financial Management

• Manage the counselling budget, including forecasts and income targets; collaborating with the Finance Manager and the Head of Operations as required.
• Client fee generation; ensuring all counsellors follow protocols and adhere to policies regarding fees.
• To work with the Head of Operations to ensure sound day to day financial management and work within agreed operational budgets; contributing to the annual budgeting cycle.
• Offset any gaps/shortfalls in counselling income generation forecasts by writing, or assisting in writing bids, for grants and trusts fundraising.

Quality and Compliance

• To be the designated Deputy Safeguarding Lead – training will be given.
• Ensure Safeguarding is maintained within services and carry out investigations in consultation consult with Safeguarding Team, as required.
• Ensure any counselling, suicide bereavement visitors to Bucks MIND properties are aware of building H&S procedures and provide induction (and PPE) where appropriate.
• To support the Head of Operations to draft and update operational policies (as pertaining to talking therapies services) when required and ensure a consistent approach throughout the organisation.
• Ensure all staff and volunteer teams are issued with and understand the use of personal alarms and where appropriate lone working procedures. 
• Ensure that client complaints are investigated and dealt with appropriately.

Service User Involvement

• To ensure high levels of meaningful service user involvement in service provision; responding to the needs of service users locally.
• Ensure bi-annual service users satisfaction surveys are undertaken.
• Review client evaluation and feedback to maintain and improve provision of service. 
• Use client evaluation as evidence of efficacy of service for funding opportunities.

Organisational

• Attend Operational Managers meetings and action tasks as appropriate.
• Represent Buckinghamshire Mind at external meetings as agreed with the Head of Operations.
• Work alongside line managed staff; establishing proactive working relationships
• Work closely with HR and Finance Manager to ensure operational issues are co-managed effectively.
• Assist the Head of Operations to produce a quarterly Operations reports for the Board of Trustees.
• Keep the Head of Operations fully informed of matters relating to operational delivery.

• To support the Head of Operations in the delivery of the organisational strategy with the aim of ensuring the sustainability of Buckinghamshire Mind.

General

• Undertake such duties not included in the job description as are reasonably requested by the Head of Operations. 
• This role on occasions involves out of hours working and a willingness to work flexibly is required.

Person specification

The person specification seeks to define a person most likely to be suited to the job of Buckinghamshire Mind Talking Therapies: Operations Manager.  Candidates are required to meet all the essential conditions and requirements listed (E) and the majority of the desired requirements (D). Please refer to these conditions and requirements in your supporting statement that accompanies your CV as they will be used to help select candidates for interview.

Conditions

• Positively supports the aims and work of Buckinghamshire Mind (E)

Qualifications and experience

• 5 years post counselling qualification experience (E)
• Recognised qualification in counselling or psychotherapy (Level 4 two-year diploma minimum) (E)
• Significant experience of client assessments (E)
• Minimum of certificate in counselling supervision or equivalent experience (for example approx.10 years of counselling experience.) (E)
• BACP accreditation/UKCP reg or equivalent (E)
• Significant adult safeguarding experience (E)
• Management Qualification or similar experience (E)
• Membership of a professional body, preferably BACP, UKCP or BPS (E)
• Experience of training counsellors to assess and allocate clients (E)
• Experience of managing counselling budgets (or other similar budgets) including annual budget forecasts and planning income targets. (E)
• Experience of bid writing/ applying for grant funding from Trust and Foundations and/or local Council funding pots. (D)
• Experience of delivering talks and presentations. (D)
• Significant experience of managing, motivating, developing and training staff/volunteers (E)
• Developing and implementing policy and procedure. (D)
• Working within internal and external quality frameworks and leading improvements in quality. (D)
• Compiling and interpreting performance data and reporting against service targets. (E)
• Successful track record in planning and project management. (D)

Knowledge

• Knowledge of and empathy for the issues facing people with mental health problems. (E)
• Knowledge of the day-to-day application of relevant legislation e.g. GDPR, Health and Safety, Equality and Diversity, Safeguarding, HR Practice. (E)
• A thorough understanding of different counselling modalities and their pros and cons within a short-term counselling framework (E)
• Understanding of the principles of ensuring safe service provision for people at risk and how these are put into practice. (E)
• A thorough understanding of the BACP ethical framework for counselling professions (E)

Skills/attributes/abilities

• Excellent communication skills and able to communicate effectively to a variety of audiences. (E)
• Skilled in promotion and communications around sales/income generation campaigns including; social media, website management and production of leaflets and posters. (D)
• Commitment to service user involvement and able to work with service user groups to develop this.  (E)
• Is committed to working in an anti-oppressive way and striving to create equal opportunities for all people (E)
• Commitment to working within the policies of Buckinghamshire Mind including equal opportunities and confidentiality. (E)
• Positive attitude, passionate about working for Buckinghamshire Mind and able to inspire people to higher levels of performance. (E)
• Team player and able to form positive, professional relationships with staff at all levels. (E)
• Able to work effectively with external stakeholders and the Board of Trustees. (E)
• Creative approach in identifying appropriate opportunities to take Buckinghamshire Mind forward. (D)
• Strong organisational skills and able to take control of own workload and meet deadlines. (E)
• Confident in challenging poor performance assertively, constructively and successfully. (E)
• High professional standards and the ability to communicate these clearly to others. (E)
• IT literate to aid communication and analysis of data. E.g. Excel formatting/formulas word tables/publications and use of Microsoft Teams. (E)
• Willing to undertake training and development. (E)
• Access to own vehicle with appropriate licence and insurance - work related mileage will be paid at 45p per mile.

Employee Benefits

• 25 days annual leave plus bank holidays and 2 wellbeing days pro rata

• Sodexo employee benefits - access to a portal with discounts on supermarket shops, holidays, high-street shops, days out, cinema and gym membership
• Cycle to work scheme
• Employee Assistance Programme – free professional confidential counselling
• Childcare vouchers
• Annual leave purchase scheme
• Flu vaccinations
• Free eye tests
• Pension: Auto Enrolment (currently 3% employee contribution, 3% employer contribution

Applications: Please send –

VERY IMPORTANT:  a comprehensive C.V. is essential, and applicants should also send a covering letter which includes a ‘Supporting Statement’ and must structure their statement by responding to each of the points listed in the Person Specification / Selection Criteria. Please let us know what skills and experience you have to match this criterion. The short-listing panel make their decisions based on this information and no assumptions about your skills or experience will be made. 

Buckinghamshire Mind is an Equal Opportunities employer. We welcome applications from all sections of the community. Any offer made relating to this post will be subject to satisfactory references and a satisfactory enhanced DBS check.

Closing date for applications is 15th November 2020.

About Scope

We’re the disability equality charity. We won't stop until we achieve a society where all disabled people enjoy equality and fairness. At home. At school. At work. In our communities.

We provide practical advice and emotional support whenever people need it most. We use our collective power to change attitudes and end injustice. And we campaign relentlessly to create a fairer society.

About the role

Our Area Managers provide line management, supervision and support to a team of shop managers and other staff as assigned and are expected to profitably manage a number of shops, typically 15 to 20, within a designated geographical area. You will be required to travel extensively including some overnight stays, Saturdays and other additional hours as required and ideally live in the area you are responsible for managing. Scope charity shops are open every day, so you must be prepared to work weekends and Bank Holidays if required. 

About you

An experienced Area Manager you will have substantial retailing knowledge, including multi-site management. A history or interest in fashion retail would be of benefit for the role.

The key activities are managing staff including shop managers. recruiting and developing staff. and our volunteers. 

Adherence and understanding of Health and Safety is key.

Our ideal candidate will work on their own initiative, identify commercial opportunities and maximise income. A drive to build, develop and maintain a high performance team whilst planning and prioritising your own work and the work of others.

You must also have experience of using administrative systems and procedures, databases and spreadsheets prioritising your workloads to deadlines. You must be able to communicate effectively verbally and in writing to answer and resolve queries and you must be able to deal with sensitive and confidential information in the appropriate manner.

Disabled candidates

Equality and inclusion are at the heart of everything we do. We want to seize every opportunity to build a truly diverse and inclusive workplace.

We are always looking for applications from disabled people. If you are disabled and you have the skills and, or the experience to do the job, we really want to interview you. Just let us know in your application that you are applying under the Guaranteed Interview Scheme.

Please note that successful candidates will be subject to an enhanced DBS check.

We're looking for an inspirational people person to join us as an Assistant Shop Manager in our Middlesbrough Furniture shop. You will be pivotal in assisting the Shop Manager in leading and empowering a team of volunteers to engage with the local community on Shelter's cause, maximising the contribution of gifts of time from volunteers, the gifts of products from our donors and the gift of income from our customers.

You will be the ambassador of Shelter on the high street; raising vital money for our cause. If you want to make a real difference to people at risk of homelessness, this is a unique opportunity to do just that.

We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

About the role
You will assist the Shop Manager in the recruitment, support and development of a strong community focused shop team and empower them to maximise Shelter's income. Representing Shelter in your local community, ensuring that you and your team share your knowledge of Shelter's cause with customers, volunteers, donors and potential Shelter clients will also be important aspects of the role. You will always ensure a safe, clean, bright and happy environment for your team to work in and for your customers to shop in, in turn attracting potential donors and volunteers.

About you
You are a naturally energetic person with an enthusiasm for managing and empowering people. You know how to recruit and develop a team of volunteers and your extraordinary motivational skills will enable you to inspire your team to increase sales and control costs. Above all, you are ready to take on a new challenge and have a keen interest in Shelter's cause.

Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We're here so no one has to fight bad housing or homelessness on their own.

Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

Shelter promotes equality, diversity and inclusion in our workplace. We make employment decisions by matching business needs with skills and experience of candidates, irrespective of age, disability (including hidden disabilities),gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We also encourage applications from people, who have been homeless or have been at risk of homelessness. We are facing diverse problems, so need diverse people to tackle them.

We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit.

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.

Our Marketing and Communications team is looking for someone who’s creative and enthusiastic to become the new Internal Communications Manager.

You’ll play a crucial role in ensuring our people are informed, engaged and connected with our purpose. Working with colleagues across The Trust, you’ll create and share content across The Trust’s internal communications channels.

This role is perfect for you if you have experience of creating, implementing and evaluating internal communications plans and campaigns. We’ll be looking to you to help us manage and continually improve our channels and processes. You’ll be joining an organisation that recognises and values the contribution of effective internal communications.

Initially, you’ll be working from home, with frequent online contact with colleagues within The Trust. Once the pandemic permits, you will be able to work flexibly between home and our recently-opened centre in Southwark.

Why we need Internal Communications Managers:

This year we aim to support more than 70,000 young people through a range of proven programmes, with three in four achieving a positive outcome.

We have a bold ambition to extend the reach and impact of our work and help one million more young people transform their lives over the next ten years.  Our job is to inspire them, support them and release their potential, so that they can thrive and society can prosper. 

We will focus on innovation, to ensure we adapt and remain relevant in a rapidly changing world.  We owe it to ourselves and the young people we serve, to do the best work of our lives and to help give them an increasing stake in our economy and society. They are the key to a positive and prosperous future for all of us.

Perks for working at The Trust:

• Great holiday package! 30 days of annual leave entitlement, plus bank holidays. Office closure the days between Christmas and New Year
• Fantastic Family leave! Receive 13 weeks full pay and 13 weeks half pay for maternity and adoption leave. Receive 8 weeks full pay for paternity leave.
• Flexible working! Where operationally possible, you can work hours to fit in with, school hours or care arrangements for example and you can also work from home.
• Interest-free season ticket loans
• Benefits platform!Everything from health and financial wellbeing support to discounts on your favourite restaurants, shops and cinemas
• In-house learning platform to develop your skills for your career and you role
• The Trust will contribute 5%of your salary to the Trust Pension Scheme
• You can volunteer for and/or attend events – music festivals, The Prince’s Trust Awards, active events etc.
• Generous life assurance cover (4 x annual salary)

The Prince's Trust is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. As part of this commitment, we undertake basic disclosure checks in accordance with the Codes of Practice for all roles within the Trust, and for our roles working directly with young people, at an enhanced level. Having a criminal record will not automatically exclude applicants.

We are committed to equality and believe in building a diverse organisation that is representative of and responsive to the needs of our young people and stakeholders.

A NOTE FOR RECRUITMENT AGENCIES:

We prefer to hire people directly, but we do have a preferred supplier list for when we need a helping hand. We'll be in touch directly if we need you!

East Anglia’s Children’s Hospices (EACH) supports families and cares for children and young people with life threatening conditions across Cambridgeshire, Essex, Norfolk and Suffolk.

Retail Area Manager
Location: Cambridge and North West of East Anglia
Full time, Permanent – 37.5 hours per week (including occasional weekend work)
Salary up to £31,000 per annum, depending on experience

A fantastic opportunity has arisen to join our Retail team.  Reporting directly to the Head of Retail, the Retail Area Manager post will have responsibility for a minimum of 15 shops in the Cambridge & North West region.

With responsibility for leading a team of shop managers in the delivery of sales & profit budgets for EACH retail, you’ll be used to delivering exceptional levels of retail performance through outstanding retailing standards and initiatives.  You will also be involved in supporting the development and delivery of the retail strategy. 

You will manage an expanding retail portfolio and will want to develop a framework for success across a regionally spread set of shops.  Your day to day responsibilities will include monitoring performance, ensuring adequate staffing levels and identifying and following through with the implementation of continuous improvements.

As an inspirational leader, you will lead and motivate a committed team of shop managers and provide direction and support to enable your team to be successful and to fulfil their potential.

You will also contribute to developing a culture of shared experience and expertise across the retail operation as well as demonstrate commercial initiative to increase sales, Gift Aid, donations and volunteer numbers.

Our ideal candidate will have a good understanding of charity retail and experience of volunteer management, along with a track record of managing a high performing team delivering financial goals, with a desire to quickly engage and motivate your teams.

Benefits include generous annual leave and a competitive pension package.

The use of your own car is essential and generous business mileage allowance is included.

Closing date: 26th October 2020
Initial shortlisting interviews may be carried out via Microsoft Teams.

Please note applications can only be accepted via the EACH website. Please visit by clicking the apply button and complete the online application form.

This post is subject to a Disclosure & Barring Service (DBS) check prior to appointment.

EACH is an equal opportunities employer and welcomes applications for all sections of the community. EACH reserves the right to close this vacancy early, should we receive a sufficient number of applications.

No CV’s or agencies please.

Shop Assistant Shirley

Hours 19 hours per week - usually 2 full days and 1 half day to be discussed at interview

£9.31 per hour

We offer many enhanced benefits including; 28 days holiday a year - plus Bank Holidays and stakeholder pension scheme with matching contributions up to 8%. Full details about our benefits can be found on our website.

Location:

We are looking for a dedicated Shop Assistant in our Shirley shop, to ensure that the shop stay's open full trading hours in the absence of the Shop Manager or the Assistant Shop Manager. You will also be driving productivity and leading on key shop tasks, like shop displays and working the Till.

We are looking for someone who has ideally worked in the Retail environment before and can bring new ideas to the table.

You will be working closely with your Shop Manager and Assistant Shop Manager to make the shop a success, and build links in the local community. You will need to be confident at working with people from different backgrounds creating a welcoming and positive experience for all of our staff, volunteers and supporters.

If you have what it takes to work hard but have some fun along the way, and support your Shop Management team to be the best it can be, then this is the place for you!

Every day we're changing the lives of children in this country for the better - and with your help, tomorrow we can be there for even more.

Please note previous applicants need not apply

Please be advised that due to the volume of candidates likely to be received for this post, we may close at an earlier date.

The Children's Society is committed to safeguarding and protecting the children and young people that we work with. As such, all posts are subject to a safer recruitment process, including the disclosure of criminal records and vetting checks. We ensure that we have a range of policies and procedures in place which promote safeguarding and safer working practices across our services.

Vacancy closes midnight:

Interviews will be held on:

Can you inspire support and action from a diverse group of people?

Do you have experience of volunteer management?

Are you an excellent communicator?

This is an exciting new opportunity to join our team.

We're looking for someone who loves working with people and has the ability to work in partnership with others in order to deliver shared objectives. Our successful candidate will use their strong people management skills and experience to build a collective of volunteers across the region, supporting shops in creating a network of volunteer recruiters and inductors to support our volunteer strategy. A confident communicator with a friendly and positive attitude, you will collaborate successfully with colleagues and external partners, actively networking and engaging with others and building strong working relationships. We also require someone who is entrepreneurial and driven by results.

As Volunteering Resource Manager, we can offer you a challenging but enjoyable and hugely rewarding role. We will provide you with the support to utilise and develop your skills and experience in order to create an impact for our shops and Save the Children. This role covers the south of England (South East, South West, London and Midlands and Avon) - the role will involve travel and would suit someone based in one of these regions. 

Save the Children shops are at the heart of the community, providing a welcoming and positive environment for people to come together to volunteer, donate and shop. 

We're looking for someone who can embody our ethos (see job description), engage with colleagues and help create the environment our shops need to thrive, generating much needed income for Save the Children.

Does this excite you? Have you got what we're looking for?

If so, we'd love to hear from you.

Please note - Save The Children UK will remain a remote-working organisation until at least 30 June 2021.

We particularly welcome applications from people with disabilities, Black, Asian or Minority Ethnic (BAME) backgrounds, LGBT+ and from different socio-economic and educational backgrounds, as these are underrepresented at Save the Children UK.

Sales Agent with promotion to Area Manager.

We are a 20 year old Charity with the objective of assisting children who have suffered amputation by helping to fund prosphetic limbs and supplying local hospitals with diagnostic equipment.The product is an information scratch card competition.

WE HAVE DONATED DIAGNOSTIC EQUIPMENT TO 25 HOSPITALS NATIONWIDE. ALSO WE HAVE PROVIDED OVER 50 CHILDREN WITH PROSTHETIC LIMBS AND WITH ONGOING SUPPORT. FULL SUPPORT AND TRAINING   INITIAL 7 DAY FREE TRIAL PERIOD WITH ID AND PROMOTION PRODUCTS SUPPLIED MINIMUM 5HRS A WEEK. WORKING HOURS AND AREA OF CHOICE

Selling direct to public in suitable areas directly to public door to door, also shops offices and a variety of proven venues.

Up to 60% positive response rate.

About us
Crisis is the national charity for homeless people. We know that homelessness is not inevitable. We know that together we can end it.
Our shops generate valuable income to support our services, create opportunities for homeless people to learn new skills and contribute to Crisis’ work in the community. They have a unique contemporary visual identity and are dynamic and creative places to work.

About the role
Love providing an outstanding customer experience? Have a passion for fashion and a flare for visual merchandising? Social Media savvy? Quick at finding a diamond in the rough...then we want to hear from you.
We are recruiting a Shop Supervisor to join our diverse and engaged team in both our Elephant & Castle and Peckham shop. This role will involve working across two sites (3 days in Elephant and Castle, 2 days in Peckham).

You will:

• play an important role in maximising sales, working within a busy dynamic team and delivering an excellent standard of customer care to everyone entering our stores.
• work collaboratively with the Shop Managers and Assistant Shop Managers and will have the opportunity to support and develop our current team of community volunteers and Crisis members. 
• be involved in stock selection, pricing and merchandising
• have the opportunity to build upon your skills and develop your own career progression. 

About you
We are looking for a vibrant and enthusiastic person who is keen to learn new skills and join a busy and successful team.

You will bring:

• excellent standards of customer service
• knowledge of social media platforms such as Instagram and a keen eye for fashion trends
• the ability to work under your own initiative and deal effectively with conflicting priorities
• a passion for working collaboratively and enjoy working as part of a team in a fast paced and dynamic environment.
• an enthusiasm for learning
• the ability to deal with challenging situations and individuals with a range of needs.
• Importantly you’ll need to show a commitment to Crisis values and aim to end homelessness.

Benefits
As a member of the team you will have access to a wide range of employee benefits including:

• Interest free loans to purchase a train season ticket or a bike or for a deposit to secure a tenancy
• Mandatory pension scheme, with an employer contribution of 8.5%
• 25 days’ annual leave which increases with service to 28 days

Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience and career.

How To Apply 
If this sound likes the opportunity for you, please Click on the 'Apply For Job' button below.

Closing date: Friday 6th November 2020 (at 23:59)

If you need to request an application in an alternative format, please contact the Recruitment Team, contact details can be found on our website. 

We value diversity, promote equality and encourage applications from people of all backgrounds. We particularly welcome applications from people with lived experience of homelessness.

Mental Health Foundation Worker 
Permanent, £18,600.00 p.a. 
Hours – Full time hours.  

Are you passionate about working with children and young people?  Do you have a positive, self-motivated and enthusiastic attitude to work? Have you got an ability to initiate and maintain constructive relations with people from a wide range of cultural and social backgrounds? Do you have a proactive approach to work and the ability to motivate and engage service users and partner organisations alike? If so, we want to hear from you! We are currently looking for a Mental Health Support Worker to join our Children and Young People’s Services Team. A job description for this role is available. Please see the list of main duties below:

Response Organisation is one of the largest mental health charities in Oxfordshire that provides a range of support for children, young people and adults with a wide range of wellbeing and mental health needs. Following a new initiative launched by NHS England in 2019, Response are now working with Oxford Health Foundation Trust CAMHS (Child and Adolescent Mental Health Services) to deliver a new service incorporating Mental Health Support Teams into Schools (MHST’s). The MHST’s is one pathway of the overall Oxon Children and Young People CAMHS Mental Health provision. 

Your role as a Mental Health Foundation Worker is a vital role in building resilience and mentally healthy communities.  Through your work in schools you will identify mental health needs at an early stage and provide guidance and assistance through various interventions involving schools, children and their families, other agencies and CAMHS.  In this role you will be supported by your line manager and work under the guidance from qualified CAMHS practitioners.

There are potential development opportunities for this role, a key aspect of the new service is building a new workforce to work with schools and mental health. In conjunction with Health Education England (HEE), the national CYP IAPT programme and Reading University there are training opportunities for those wishing to progress in their career with the relevant experience and level of education.

Our benefits include:

•  Up to 25 days holiday + bank holidays
•  Cycle to Work Scheme
•  Discounted online shopping
•  £100 towards annual Gym Membership  
•  Free parking on site
•  Employee Assistance programme
•  Training for professional development
•  Pension

If you feel like this is your next career step we would love to hear from you. 

Commercial Trading Executive

Our client is the UK's leading dementia charity. They provide information and support, improve care, fund research, and create lasting change for people affected by dementia.

Commercial Trading Executive Responsibilities:

Their online shop sells a wide range of gifts and helpful products for people living with dementia, branded merchandise, Christmas cards and gifts for all the family. In this exciting and varied role, you will manage the running and continuous improvement of their online shop, enabling them to offer exceptional service and meet their ambitious sales targets.

You will design and deliver their digital, social media and print marketing campaigns, with the aim of increasing customer acquisition and developing our stewardship journey. You will input into the creative for campaigns, product design and selection, working directly with designers and suppliers. You will also have an opportunity to work with people living with dementia and their carers; facilitating the testing and evaluation of assistive products.

The Trading Team is part of the dynamic and successful corporate partnerships team made up of 28 colleagues, from a diverse range of backgrounds, managing partnerships with major companies including Santander, E.ON, Wilko and BMW. Your role will also include the management of corporate charity card schemes and other affiliate partnerships with partners such as John Lewis and Paperchase. You will lead in developing an affinity strategy to increase income through their affinity portfolio and product licencing.

You will have line management of the Commercial Trading Assistant and Commercial Trading Volunteer, providing them with support and motivation whilst encouraging their personal and professional development.

Commercial Trading Executive Requirements:

Do you have strong e-commerce and marketing experience and a passion for shopping? Could you inspire their supporters to buy exclusively designed Christmas cards and gifts, branded merchandise and assistive products to help people living with dementia from their online shop and catalogues?

They are seeking someone with good commercial awareness, commitment to excellent customer service, a flair for and experience of buying new products, strong influencing and negotiating skills and in-depth experience of e-commerce, analytics and marketing.

To succeed you will need ambition, energy and enthusiasm and be able to learn quickly and work well under pressure, multi-task and have excellent time management skills. You will have excellent verbal and written communication skills and be self-motivated, with an innovative approach to problem solving. Excellent IT skills are essential to the success of this role.

This is an exciting, challenging and extremely diverse role with a high level of responsibility, creative input and exciting opportunities for learning and development. The successful candidate will play a vital role in contributing to the dynamic growth and development of their commercial business, helping to fund their work supporting people living with dementia and their carers.

About the organisation:

Our client embraces diversity, inclusion and accessibility for all of our people. They are committed to building a diverse organisation that represents the communities they serve and ensuring inclusion in everything they do.

Position: Commercial Trading Executive
Location: Homebased
Contract type: Permanent
Hours: Full time, 35 hours per week
Salary: £25,300 - £27,628 actual per annum (depending on skills and experience) + London allowance of £3,600 (if applicable)

Closing Date: 12 November 2020
Interview Date: TBC

You may have experience of the following: Ecommerce Assistant, E-Commerce Assistant, Ecommerce, E-Commerce, Project Manager, Product Manager, Project Management, Product Management, Marketing Manager, Digital Marketing, Online Marketing, Social Media, Fundraising, Charity, Third Sector, Not for Profit, etc.

At South Bucks Hospice, we are looking for 2 shop assistants to join our Reuse team at our High Heavens / Aston Clinton sites. This is a great opportunity for someone with retail experience to actively support the achievement of all agreed sales, financial and operational targets with an aim to maximise profits.

Hours of work: 30 hours per week , 9am to 5pm, over 4 days

Location: Reuse Site High Heavens / Aston Clinton 

Some of the key responsibilities are:

• Personal compliance with the Reuse Operation Manual, the site controls, including
  • Health and safety legislation (The Health and Safety at Work etc. Act 1974);
  • Consumer law (Consumer Rights Act 2005);
  • Trading standards requirements (The General Product Safety Regulations 2005);
  • Lottery regulations (Gambling Act 2005);
  • FCC’s operational requirements;
  • Portable Appliance Testing (PAT);
  • South Bucks Hospice’s internal policies and procedures.

• Adherence to pricing policy and stock control measures, ensuring the shop is well stocked at all times;
• Create effective relationships with traders to the benefit of South Bucks Hospice;
• Support the management of the feeder site process resulting in quality donation through the appropriate encouragement of the feeder sites;
• Create a positive environment resulting in a working environment that is clean, Quick and successful resolution of all customer queries and complaints and escalate where necessary;
• Greet customers in an effective and timely manner from first engagement through to processing the sale through the till. 100% compliance with cash handling processes;
• Drive the van to facilitate the collection and delivery of donations if required to do so by the Reuse Shop Manager.

Essential requirements:

• Retail experience, ideally in a charity environment preferred;
• Driving license with no endorsements and for insurance purposes over the age of 25;
• Demonstrate a consistent high standard of work and attention to detail;

• Punctual and presentable;

• Willing to learn;

• Effective Communications with colleagues and Management team;

• Calm temperament under pressured conditions;

• Willingness to travel to other locations;

• Customer Service focussed;
• Approachable and accessible;
• Basic computer skills.

Benefit:

At South Bucks Hospice we promote a friendly and supportive working environment. You will be working as part of your local community, making a difference to the lives of those with life limiting illnesses, their families and carers.