Community support manager jobs in douglas, douglas
Crisis is the national charity for people experiencing homelessness. We have embarked on our 10-year strategy for ending homelessness. We know it is not inevitable. We know together we can end it.
Location: South Wales Skylight to work hybrid in line with Crisis’ Hybrid Working Policy, with an expectation to work a minimum of one day a week from the Skylight more as per business requirements
Contract: Permanent
About the role
The Senior Policy and Public Affairs Wales role at Crisis is an exciting opportunity to make a big difference in our mission to end homelessness. Through collaborating with colleagues, our frontline services, our members with lived experience of homelessness, key partners, civil servants and Members of the Senedd, you will help to develop and push for impactful policy change in Wales.
With the next Senedd term fast approaching and new homelessness legislation expected, you will be joining the team at a critical time in our calls for bold action to end homelessness in Wales. The postholder will be passionate about achieving fairness and equity, advocating for others, and achieving social justice through policy change.
About you
· Excellent knowledge of national and local government structures across Wales, with a proven track record for effectively influencing policy
· Ability to communicate complex policy issues clearly and concisely to a range of audiences
· Dedication to seeking effective policy change to help end homelessness, valuing the importance of lived experience in policy development
· Ability to work both independently and as a member of a team, collaborating with colleagues and building a network across key partners
· Experienced in working in a busy environment, prioritising workloads and working to deadline
· While not essential for the role, the ability to speak Welsh is desirable
Please see the full Job Pack linked below, for a full list of requirements for this role. We realise that long lists of criteria can be daunting, and you may not want to apply for a role unless you feel 100% qualified. However, if you feel you have relevant examples to answer the screening questions, we encourage you to apply.
We believe diversity is a strength, and our aim is to make sure that Crisis truly reflects the communities we serve. We are actively working towards our organisation being a place where everyone can thrive and make their best contribution to our mission of ending homelessness for good. We know that the more perspectives, voices, and experiences we can bring to this work, the better. We particularly welcome applications from people who have lived experience of homelessness, and people from all marginalised groups, communities, and backgrounds.
Working at Crisis
Our values, Bold, Impactful, Collaborative and Equitable, are at the heart of everything we do as we continue in our mission to end homelessness.
Our staff, members and volunteers are vital to getting the right government policies in place, providing breakthrough services, and building a supportive community. We’ll lead by example to nurture a positive and ambitious workplace guided by ending homelessness.
As a member of the team, you will have access to a wide range of employee benefits including:
· A competitive salary. Please note our salaries are fixed to counter inequity and we do not negotiate at offer stage.
- Interest free loans for travel season ticket, cycle to work, and deposit to secure a tenancy.
- Pension scheme with an employer contribution of 8.5%
- 28 days’ annual leave (pro rata) which increases with service to 31 days and the option to purchase up to 10 additional days leave.
- Enhanced maternity, paternity, shared parental, and adoption pay.
- Flexible working around the core hours 10am-4pm
- Wellbeing Leave to be used flexibly
- And more! (Full list of benefits available on website)
Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience, and career.
When you join us, you will have the opportunity to join our staff diversity networks, which aim to champion issues across the organisation, enable staff to be their authentic and best selves and contribute to making Crisis a truly diverse organisation.
How do I apply?
Please click on the 'Apply for Job' button below. Our shortlisting process is anonymised as part of our commitment to equality, diversity, and inclusion. We do not ask for CVs, instead we ask you complete the work history section and answer the screening questions for us to be able to assess you fairly and objectively. At least two members of staff score all applications.
Closing date: Sunday 18th January 2026 23:59
Interview process: Competency-based interview and a written task
Interview date and location: Friday 6th February 2026 (in-person) at Crisis Skylight, South Wales, 163 St Helens Road, Swansea, SA1 4DQ
AI in Job Applications
We understand some candidates use AI tools when applying. Whilst we welcome the use of technology to support clear communication and structure, we want to learn more about you, so please ensure that your application reflects your own skills, knowledge and experiences
Accessibility
We want our recruitment process to be as accessible as possible. If you need us to make an adjustment or provide additional support as you apply for a role, please email our Talent Acquisition team will contact you to discuss how we can help.
For more information about our work please visit
Registered Charity Numbers: E&W1082947, SC040094
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
London Youth are a charity on a mission to support the capital's youth sector to improve the lives of young people. We do this with and through our members - a network of 600 youth organisations - and at our two outdoor residential centres, Hindleap Warren and Woodrow High House. Our vision is for all young Londoners to grow up healthy, able to express themselves, navigate a fulfilling career, and make positive contribution in their communities.
The Programmes Team in the Delivery Directorate oversees various programmes - delivered with and through members - across sport, employability, mental health, and culture, underpinned by youth involvement. You'll design, deliver and evaluate programmes that provide young people opportunities to improve their skills and qualities, boost their confidence and resilience and develop leadership skills through practical action.
What you will be doing
The Delivery Officer (Good for Girls) will deliver the programme's day-to-day operations and the broader mental health offer to London Youth members. You will deliver Good for Girls, a youth club-based mental health and well-being programme. You will support 10 youth organisations to engage young people in the programme, which enables young women and girls to participate in regular well-being activities and training for young Londoners.
Lead the delivery of the Good for Girls programme
- Coordinate Good for Girls to meet key delivery targets, secure the target recruitment of member organisations, youth workers and young people, and oversee the onboarding process.
- Coordinate Peer Mentors to undertake training and to then support delivery of the programme.
- Work with internal colleagues to ensure organisations participating in our programmes receive a quality experience, such as completing due diligence.
- Working closely with your manager, monitor day-to-day expenditure.
Partner with our member youth organisations mental health delivery partners
- Foster relationships with 10 youth organisations, providing ongoing support throughout all phases of the programmes to ensure successful, flexible, and high-quality delivery is developed collaboratively.
- Coordinate opportunities and key programme events for young people, such as peer mentor training and pitch events.
- Coordinate opportunities and key programme events for youth practitioners, such as Induction Sessions, Focus Groups, and Networks, ensuring delivery is of excellent quality.
- Strengthen, maintain and develop key relationships with organisations delivering on the programme together with youth organisations and ensure schedules are aligned for delivery.
- Provide youth organisations and young people with meaningful new opportunities by brokering opportunities with external partners and generating a quarterly newsletter.
- Deliver with partner organisations on one-off and ad-hoc projects to provide quality opportunities.
Programme monitoring and evaluation
- Collect process and impact data as required in line with the programme's MEL framework.
- Gather evaluation and case studies from young people taking part in the project for programme improvement, reporting and media use.
- Maintain accurate and up-to-date Upshot records and Salesforce interactions with member clubs and youth workers on the programme.
- Adhere and feed into both external reports and meetings with funders, and internal quarterly reporting timescales, and support with any funding bids or pitches as required.
- Work with Communications to ensure impact reports are shared externally to showcase successes.
Sustainability and development of London Youth's Programme Offer
- Work closely with London Youth's fundraising team to support future funding bids and to coordinate corporate volunteering opportunities where possible.
- Ensure these opportunities work well for youth organisations on the programme and offer value for members and young people, as well as the volunteers themselves.
Support of directorate, organisation & sector
- Be an active member of the Delivery team and the broader organisation, including supporting colleagues and sharing best practices.
- Feed into wider Delivery directorate and organisation to build a strong and dynamic offer supporting young people and members across London.
- Represent London Youth internally and externally at relevant networks and events to share and learn with others from the youth sector.
What you bring to the role
- Good knowledge and understanding of the youth and creative sectors.
- Ability to meet key delivery targets, monitor day-to-day expenditure, ensure delivery is of excellent quality, and provide young people with meaningful new opportunities.
- Passionate about supporting young people to thrive through youth work and relish the opportunity to support youth organisations.
- Supporting and developing youth organisations and delivery partners.
- Cultivating and maintaining excellent working relationships with key stakeholders.
- Reflect our inclusive culture in your day-to-day work, and support a positive health & safety and safeguarding culture in your interactions.
- Follow our organisation's anti-racism principles and practices as you actively promote and respect diversity and inclusion in all aspects of your work and working relationships.
- Demonstrate living our values of:
- Being Ambitious
- Being Collaborative
- Being Inclusive
- Being Accountable
Why work at London Youth
- Generous holiday allowance - 39 days paid annual holiday each year. If you work part-time, your holiday allowance (including closure days) will be proportional based on your working hours.
- Employer 4% pension contribution.
- Additional leave granted to support voluntary activity.
- Free access for you and your family to the Employee Assistance Programme.
- Free access to the 'Headspace' app for you and your family.
- Free Health Care Cash Plan.
- Flexible working opportunities considered.
- You'll be working with a fantastic team of passionate colleagues across London Youth.
- You will be making a difference to the lives of young people.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
As demand for digital learning offering continues to expand, you will provide essential administrative and operational support to ensure the smooth delivery of webinars, publications and online courses to a global audience.
About WFSA and our cause
Surgery and anaesthesia have a fundamental and growing impact on global health outcomes. Surgical intervention could address over 30% of the global burden of disease, and yet the poorest 33% of people receive just 3.5% of all surgery. Post-operative mortality rates 1,000 times higher than in some high-income countries can be found in parts of the world where surgery and anaesthesia have been neglected, and in some countries as many as 90% of anaesthetic departments do not have the equipment to provide a safe anaesthetic for a child.
With 146 member societies made up of anaesthesiologists in over 150 countries, WFSA is uniquely placed to influence these inequalities and to help ensure universal access to safe surgery and safe anaesthesia.
The role
This sits within the Communications, Advocacy and Digital Learning Team and reports to the Digital Learning Manager. You will work closely with all members of our staff team (the Secretariat), as well as many of our committees and key stakeholders. Relationships with member societies and our WFSA Board and Council will also be important; an ability to interact across a range of stakeholders is essential. This is an entry level role which offers huge scope for development and learning across a broad remit.
The role is offered either on a hybrid working basis with access to WFSA’s central London office or fully remote. Note, the majority of working hours would need to overlap with those of the United Kingdom.
Benefits
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Minimum annual leave entitlement of 25 days.
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Enhanced employer pension contributions.
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Potential for travel related to work.
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Opportunities for training and professional development.
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Access to Employer Assistance Programme through Benenden.
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Supportive, collaborative global team.
Purpose of role
To provide administrative, operational and technical support across WFSA’s digital learning portfolio. Particular focus is given to online publications and the Anaesthesia Online Learning Community (AOLC), which encompasses our webinars, online courses and other educational resources.
You will handle day-to-day admin, user support, reporting and content updates, ensuring smooth delivery of our educational activities and freeing capacity for senior staff to lead strategic development.
You will be part of a small, supportive team working with global volunteers, committees and partner organisations, helping us deliver high-quality, accessible online learning at scale. This is an excellent opportunity for someone with an interest in global health to develop skills in online education, digital content management, webinar operations and LMS administration.
Key tasks and responsibilities
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AOLC support
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Support the Digital Learning Manager in delivering the Anaesthesia Online Learning Community (AOLC) project action plan and coordinating with volunteer faculty when needed.
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Provide administrative support for the e-learning platform, including uploading content, enrolling users, checking enrolment reports, and routine maintenance tasks.
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Respond to routine user queries (e.g., certificates, access to recordings, account/password issues).
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Upload new educational resources to the Virtual Library (WordPress).
2. Webinar administration & delivery
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Manage speaker admin: collecting bios and photos, sending consent forms and reminders, requesting Power Point slides, and gathering essential details.
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Prepare webinar materials such as introduction slides, panelist briefing documents, and certificates.
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Provide support for running webinars (e.g., managing waiting rooms, chat/Q&A, recordings), compile webinar analytics, and produce standardised reports.
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Update the webinar calendar and the webinar section of the WFSA website (WordPress).
3. Publications support (ATOTW & UIA)
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Assist the Managing Editor with administrative tasks for Anaesthesia Tutorial Of The Week (ATOTW) and Update in Anaesthesia (UIA).
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Liaise with partner organisations and volunteer translators, track translation progress and upload translated content to WordPress.
4. Other duties
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Provide updates for donor reports and project summaries as requested.
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Support internal meetings: scheduling, agendas, minutes.
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Help draft or schedule educational email campaigns in Mailchimp.
ABOUT YOU
You will need to demonstrate a good understanding and empathy with our values as well as commitment to our vision and mission. You will be expected to fully comply with all WFSA policies and procedures, including our Safeguarding Policy.
Knowledge, skills & experience
Essential
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Strong organisational and administrative skills, with the ability to prioritise a varied workload.
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Excellent digital literacy and comfort learning new software.
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Experience with Zoom, WordPress, Mailchimp, Moodle.
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Clear written and verbal communication skills.
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Proficiency in English.
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Ability to deliver accurate, detailed work to deadlines.
Desirable
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A strong interest in global health and contributing to a neglected area within global health.
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Experience working in an NGO, educational, healthcare or global-health-related context (voluntary or paid).
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Knowledge of a second language (particularly Spanish, French, Portuguese).
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Professional or academic qualification relating to learning technology, online education or publications.
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Willingness to represent WFSA at international events or meetings.
Personal qualities
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Collaborative, approachable, and able to work independently.
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Good interpersonal skills and the ability to develop good relationships with your colleagues and a large global volunteer base.
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Strong team ethics and willingness to support colleagues.
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Curious, keen to learn and comfortable with evolving digital tools.
Shortlisted candidates will be invited to an online first-round interview. A short practical task may be requested for the second stage.
The client requests no contact from agencies or media sales.
We are looking for a proactive and compassionate Hospital Independent Domestic Violence Advocate (IDVA) to support victims and survivors of domestic abuse within a hospital setting. This role is full-time to provide maternity cover. The role is based at West Middlesex Hospital along with some working from the Victim Support office in Old Street and some home working.
What we offer
At Victim Support, we are committed to attracting and retaining the best talent. Our competitive rewards and benefits package includes:
- Flexible Working Options: Including hybrid working.
- Generous Annual Leave: 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave.
- Birthday Leave: An extra day off for your birthday.
- Pension Plan: 5% employer contribution.
- Enhanced Allowances: Enhanced sick pay, maternity, and paternity payments.
- Exclusive Discounts: High Street, retail, holiday, gym, entertainment, and leisure discounts.
- Financial Wellbeing: Access to our financial wellbeing hub and salary-deducted finance.
- Wellbeing Support: Employee assistance programme and wellbeing support.
- Inclusive Networks: Access to EDI networks and colleague cafes.
- Sustainable Travel: Cycle to work scheme and season ticket loans.
- Career Development: Ongoing training and support with opportunities for career progression.
About the Role
As an Independent Domestic Violence Advocate you will provide pro-active, high quality, frontline service to victims of domestic abuse through on-going risk assessment, providing individual safety planning, trauma-informed support, guidance, information, and advocacy and enabling victim/survivors to access the services they need in the aftermath of the abuse and trauma they have experienced.
You may work within a Hospital Trust's Safeguarding Team to support both patients and staff in an Acute Hospital setting, who have experienced Domestic Abuse. You will make initial contact with victims of domestic abuse, explaining our services and assessing the impact of crime, or receive referrals from colleagues, in order to provide on-going support and case management.
Key Responsibilities:
- Assess risks and needs using evidence-based checklists.
- Focus on high-risk cases with short to medium-term crisis intervention.
- Assist high-risk victims in accessing safety services.
- Deliver tailored support and information.
- Understand legal frameworks for protecting children and vulnerable adults.
- Provide advocacy on legal, housing, health, and financial options.
- Empower clients to recognize domestic abuse dynamics.
- Participate in Multi-Agency Risk Assessment Conferences (MARAC).
- Work with a team to deliver respectful, dignified, and sensitive services.
- Maintain accurate and confidential case records.
- Comply with data protection laws and organizational policies.
- Stay updated with procedures, policies, and professional codes.
About You:
Ideally, you will have knowledge about legal remedies for domestic abuse victims and have experience working with drug, alcohol, and mental health issues. An understanding of benefits, housing, and homelessness would also be beneficial.
You will need:
- Strong understanding of domestic abuse and its impact.
- Demonstrate proficiency in English, both verbally and in writing.
- Experience in statutory, voluntary, or multi-agency settings.
- Competency in risk and needs assessment frameworks.
- Understanding of safeguarding issues.
- Direct service delivery experience to victims or vulnerable people.
- Ability to manage complex caseloads and prioritize work.
- Strong crisis management skills.
- Effective communication, negotiation, and advisory skills.
- Commitment to equal opportunities and diversity.
About Us:
Victim Support is an independent charity dedicated to supporting people affected by crime and traumatic incidents in England and Wales. We put them at the heart of our organisation and our support and campaigns are informed and shaped by them and their experiences.
Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.
At Victim Support, we're proud to celebrate diversity and create a workplace where everyone feels they belong. We're committed to being an antiracist organisation, and we actively welcome applications from people of all backgrounds, including those from Black and Asian and other minoritised communities.
As a Disability Confident Employer, we will offer an interview to disabled candidates who meet all essential criteria for a job where it is practicable to do so. We are also happy to make reasonable adjustments during the recruitment and selection process.
How to apply:
To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.
We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date. If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.
We have an exciting opportunity for a Team Leader to join the National Contact Centre team in Cardiff, working 37.5 hours a week.
Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it?
Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care?
If yes, then we'd love to hear from you…
What we offer:
At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:
- 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
- An extra day off for your birthday & options to buy or sell annual leave
- Pension with 5% employer contribution
- Enhanced sick pay allowances, maternity & paternity payments
- High Street, retail, holiday, gym, entertainment & leisure discounts
- Access to our financial wellbeing hub & salary deducted finance
- Employee assistance programme & wellbeing support
- Access to EDI networks and colleague cafes
- Cycle to work scheme & season ticket loans
- Ongoing training & support with opportunities for career development & progression
About the role:
This role is based at the National Contact Centre, Cardiff.
As a Team Leader you will:
- Provide leadership, advice and guidance to the 24/7 team and monitor the progress and quality of work across the contact centre.
- Monitor queues, workload of staff and demand of all service against resources and move staff between these services to ensure the needs of the business are met. Analysing resources and trends changing staffing levels to meet the demands.
- Develop your team and address their individual development/performance needs, set individual and team objectives and undertake annual appraisals.
- Be the point of escalation for complex and sensitive cases, queries and complaints, as well providing support to the team by resolving problems, providing advice and undertaking initial contact, risk and needs assessment with victims and clients.
- Provide safeguarding advice and guidance to all staff at the NCC and across VS via the National On Call Service and participate in the on-call duty rota.
- Provide a high level of emotional support to callers in crisis with complex and enduring mental health issues and suicidal ideation.
- Promote effective communication channels including coordinating and facilitating regular team meetings, sharing feedback and learning to share with other colleagues.
- Participation in the on-call rota is a requirement of the role, and will be discussed at interview.
You will need: -
- Experience of managing and supporting a team and individuals, including performance management, one to one's and staff development.
- Experience of supporting victims and vulnerable people.
- Experience of providing Safeguarding Advice to a team
- Understanding of the Criminal justice system and the impact of crime on victims and witnesses.
- Experience of working in a challenging and changing environment with an emphasis on customer focus and excellence in service delivery.
- The ability to maintain confidentiality and comply with all data protection requirements.
- The ability to work without direct supervision, prioritise work and deal with competing or conflicting demands/needs and interests in an organised and methodical manner.
- Have excellent communication, negotiation and advisory skills, both written and verbal when interacting professionally with a range of agencies and individuals.
About Us:
Victim Support is an independent charity dedicated to supporting people affected by crime and traumatic incidents in England and Wales. We put them at the heart of our organisation and our support and campaigns are informed and shaped by them and their experiences.
Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.
At Victim Support, we're proud to celebrate diversity and create a workplace where everyone feels they belong. We're committed to being an antiracist organisation, and we actively welcome applications from people of all backgrounds, including those from Black and Asian and other minoritised communities.
As a Disability Confident Employer, we will offer an interview to disabled candidates who meet all essential criteria for a job where it is practicable to do so. We are also happy to make reasonable adjustments during the recruitment and selection process.
How to apply:
To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.
We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date. If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.
Location: HMP Bristol
Job Type: Part time, 26 hours a week, Monday - Sunday (weekend working is required)
Contract Type: Permanent
Salary: £28,875 per annum FTE, £20,020 per annum actual earnings.
Benefits: Generous Holiday allowance Season Ticket loan Cycle to work scheme Charity worker discounts Enhanced maternity package Wellness, inclusion, and diversity groups EAP scheme Life assurance
As Family Engagement Manager, you will manage Pact’s Family engagement casework within the prison, organise Family Days periodically and liaise with our subcontractors in the Visits Centre. You will also oversee the visits centre booking line. HMP Bristol is an exciting opportunity to work in a faced paced and challenging environment.
About You:
To be successful in this role you will have a demonstrable capacity to coordinate a broad service, as well as experience and understanding of working with families in a challenging multi-agency environment, ideally involving offenders and/or their families. You will have previously managed a service in which emotional resilience was required. You will also have excellent organisational skills and the ability to manage a demanding workload. You will have the ability to contribute to the planning and development of Pact’s family work and also have knowledge of safeguarding/child protection practice. Furthermore, you will have excellent interpersonal communication skills and the ability to work in building partnerships with a range of agencies.
Organisation:
Pact is a highly respected independent charity, working across England and Wales to develop and deliver a range of innovative services. We provide practical and emotional support to prisoner’s children and families, to prisoners and those who have resettled back into the community. Our work is founded on core values, the first of which is a belief in the innate dignity of every human being, and our work focusses on human relationships, family and community. We are committed to achieving high standards of quality in all that we do.
What we offer:
Pact offers a range of benefits including a free advice, information and counselling service, contributory pension, corporate eye care scheme, cycle to work scheme and generous holiday entitlement. You will have the opportunity to attend training events to further develop yourself as a professional training and interventions worker. You will undergo a thorough induction process and be supported by a friendly and enthusiastic team.
How to apply:
If you feel that you meet the requirements of this exciting new role, please complete an application form by clicking the 'apply now' button.
* We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
Other information:
Pact is an equal opportunity employer and welcomes all applications including those with a criminal conviction (appointment to post is subject to a risk assessment).
This post is subject to a 6-month probationary period, verification of identity and proven right to work in the UK, satisfactory references from previous employers covering a 3-year period, declaration of any unspent criminal convictions (and where appropriate a satisfactory risk assessment), Prison Vetting and a Disclosure and Barring Service check. Please note that being bankrupt or having County Court Judgements may affect your ability to be successfully vetted to work in a prison.
You may also have experience in the following: Case Management, Rehabilitation, Family Services, Support Work, Criminal Justice System, Charity, Charities, Third Sector, Not for Profit, Social Work, Advocacy, Mentor, Mentoring, etc.
REF-225 235
We're looking for a kind, empathetic and resilient Support worker to join our Homelessness and complex needs Service in Kensington & Chelsea.
£28,808.00 per annum, working 40 hours per week.
Want to feel like you have an exciting future? You'll feel at home here.
Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.
Our benefits include:
* Annual leave increasing up to 30 days with length of service
* Free DBS
* Exclusive discounts and cashback via Reward Gateway® and opportunity to buy a Blue Light Card
* Fully paid induction programme and further training
* ILM courses and Apprenticeship Programmes
* Cycle to work scheme
* Employee Assistance Programme for 24-7 confidential support
* Online wellbeing resources
* A generous pension - we will contribute up to 4% and life assurance cover up to £10,000 (T&Cs apply)
* Quarterly Staff Awards to reward & recognise our amazing staff's commitment and contribution
All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.
Support Workers will devise person centred support plans with customers to help them develop the life skills they require to meet their needs and goals. This will include sign posting them to the local drug and alcohol services to address substance misuse issues. They will work with customers to promote social inclusion and alongside other members of the team to promote independent living, encouraging customers to maximise their skills and choices.
Staff are expected to work 8 hours daily on a shift rota basis. This will include weekend working. Shifts are 7.30am to 3.30pm and 2.00pm to 10pm.
The fixed term contract is for 6 months.
What you'll do:
* If a need arises, deliver all aspects of support to enable a customer to develop independent living skills as appropriate to the individual needs of the customer.
* Support customers to maintain their tenancies.
* Support to budget and prevent rent arrears.
* Assess their practical and emotional needs to incorporate in their support plan.
* To develop support plans and risk management plans.
* Carry out weekly health and safety checks.
* Carry out security duties / welfare checks to ensure the safety of the customers and premises
* Monitor the CCTV throughout the shift
This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead
About you:
* Exudes a warm friendly presence and open behaviour
* Prefers working as part of a group or team
* Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
* Flexible
* Open to feedback and self development
* Has a practical and logical mind and is naturally well organised
* Thrives on change and enjoys dynamic diverse environments
* Is confident with high levels of self-esteem
* Is respectful, articulate and sensitive in style of communication
* Is motivated towards excellence and improvement of personal performance with a can do attitude
* Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement
* Ability to cope positively with challenging and diverse behaviour
What you'll bring:
Essential:
* NVQ Level 2 or equivalent or experience within charity/social care sector
Desirable:
* Relevant specialism experience
About us:
Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 100 services, providing support to thousands of customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness and complex needs, young people and care leavers and learning disabilities so there are plenty of opportunities to grow and progress your career with us.
We have a strong social purpose and we live and work by our values:
We focus on Excellence and innovation.
We are Caring and Compassionate.
We are Inclusive and Trusted.
We work in Partnership and are One-Team.
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.
If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.
We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.
We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.
Please full Job description on our website
Green Finance Manager
Salary: up to £50,000 per annum
Location: Newark - Home working with office facilities available in Newark, Nottinghamshire. Some UK travel is likely.
Office opening days are Tuesdays to Thursdays.
Full time (35 hours per week)
Permanent contract
Closing date for applications: 11 January 2026
First interview: : 22 January 2026
Second interview: 30 January 2026
About Us
The Wildlife Trusts are a grassroots movement of people from a wide range of backgrounds and all walks of life, who believe that we need nature and nature needs us. We have more than 944,000 members, over 38,000 volunteers, 3,600 staff and 600 trustees. There are 46 individual Wildlife Trusts, each of which is a place-based independent charity with its own legal identity, formed by groups of people getting together and working with others to make a positive difference to wildlife and future generations, starting where they live and work.
Every Wildlife Trust is part of The Wildlife Trusts federation and a corporate member of the Royal Society of Wildlife Trusts, a registered charity in its own right founded in 1912 and one of the founding members of IUCN – the International Union for the Conservation of Nature. Taken together this federation of 47 charities is known as The Wildlife Trusts.
The next few years will be critical in determining what kind of world we all live in. We need to urgently reverse the loss of wildlife and put nature into recovery at scale if we are to prevent climate and ecological disaster. We recognise that this will require big, bold changes in the way The Wildlife Trusts work, not least in how we mobilise others and support them to organise within their own communities
About You
Are you passionate about harnessing green finance to power nature’s recovery?
We’re looking for an ambitious Green Finance Manager to help shape the future of nature markets in the UK and deliver real impact for people and wildlife.
In this exciting national role, you’ll use your expertise in green finance and nature markets to influence The Wildlife Trusts’ Green Finance Strategy. You’ll lead research into established and emerging markets—such as biodiversity net gain, voluntary carbon, natural flood management, and other nature recovery enterprises—providing insight that shapes our evolving strategy.
You’ll coordinate innovative nature market products developed by local Wildlife Trusts, connecting them with buyers seeking high-integrity solutions. Drawing on your commercial background and strong negotiation skills, you’ll develop and deliver national framework agreements, and unlock opportunities for nature-positive investment.
As a national thought leader, you’ll represent The Wildlife Trusts across conservation, business, and finance sectors—championing green finance and influencing the future of nature markets in the UK.
The Wildlife Trusts value passion, respect, trust, integrity, pragmatic activism and strength in iversity. Whilst we are passionate in promoting our aims, we are not judgmental and are inclusive.
We particularly encourage applications from people who are underrepresented within our sector, including people from minority backgrounds and people with disabilities. We are committed to creating a movement that recognises and truly values individual differences and identities.
RSWT take our Safeguarding responsibilities extremely seriously. Please click here to read our commitment statement. The Royal Society of Wildlife Trusts is committed to safeguarding and promoting the welfare of children and adults at risk. For applicable roles, applicants must be willing to undergo checks with past employers and Disclosure and Barring Service checks at the eligible level.
As a Disability Confident employer, we are committed to offering an interview to anyone with a disability that meets all the essential criteria for the post. Please let us know if you require any adjustments to make our recruitment process more accessible.
RSWT are committed to increasing the diversity of its staff through its Levelling the Field recruitment pledge and will put any ethnic minority applicants that meet all the essential criteria for the post through to the next stage of recruitment.
At RSWT, we are committed to creating a safe environment where discrimination, bullying, and harassment are not tolerated. We expect everyone to uphold, respect, and support our zero-tolerance policy
Please be aware we may not accept applications if we have reason to believe they have been wholly produced using generative AI tools.
Salary: £37,000 – £41,000 per annum (depending on experience)
Location: Reigate, Surrey (with some hybrid working)
Contract: Full-time
Occupational Requirement: Female, practising Christian
Closing Date: 23rd December
Start Date: Early February (notice periods considered)
Do you have the vision, leadership and compassion to transform the futures of women experiencing homelessness?
Keychange is a Christian charity with over 100 years of experience supporting people facing vulnerability. Today, we provide specialist housing for women and young people experiencing homelessness, alongside residential care for older people across the South and South West of England.
We are now seeking an exceptional Women’s Homelessness Lead (Surrey) to shape and lead our specialist women’s homelessness service at Wayside Community in Reigate. This community is a 19 bed, 24-7 supported housing for women experiencing homelessness. This is a rare opportunity to combine frontline leadership, strategic development, and church and community partnership building in a role with real depth, influence and impact.
About the Role
- This is a leadership role with both operational and strategic responsibility. You will:
- Provide leadership and line management to the Deputy Manager, Senior Administrator and a skilled team of support workers
- Lead the delivery of trauma-informed, strengths-based, person-centred support
- Develop strong partnership networks across local authorities, charities, housing providers and churches
- Shape the future of Keychange’s women’s homelessness strategy across Surrey
- Represent Keychange externally and explore opportunities for future service growth
At the heart of this role is a deep commitment to co-production, dignity, recovery, community and belonging.
Who We’re Looking For
You will bring:
- Substantial experience supporting or managing services for vulnerable individuals
- A strong understanding of trauma, safeguarding, risk and recovery-based practice
- Proven ability to build partnerships and influence across multiple stakeholders
- Excellent communication and leadership skills
- Confidence engaging with churches and Christian networks across traditions
- A values-led approach aligned with Keychange’s Christian ethos
Desirable experience includes:
- Managing accommodation-based services
- Existing Church partnerships across Surrey
Occupational Requirements
This role is subject to legal Occupational Requirements under the Equality Act 2010. The postholder must both a woman and a practicing Christian. These requirements are essential due to the nature of the role, including spiritual support, trauma-informed care for women, and active church partnership development.
What We Offer
- Salary of £37,000 – £41,000
- 25 days annual leave plus bank holidays
- Hybrid working (with 4 days regularly site or community based)
- Employee Assistance Program and Life Insurance
- Contributory Pension Scheme with matched employer contributions
- Ongoing personalised learning and professional development
- A supportive, faith-centered, values-driven culture
For more information about the opportunity and for details on how to contact us informally to discuss the role in greater detail before applying, please see the job pack attached to this advert.
How to Apply
Please submit a cover letter clearly addressing the essential and desirable criteria and an up-to-date CV focused on relevant experience.
Recruitment Timeline
- Application deadline: 23rd December 2025
- First stage interviews (remote): First week January 2025
- Final interviews (in person): Mid-January 2026
- Start date: Early February 2026
To focus on developing and encouraging community for vulnerable adults by seeking to address the risks in society of increased loneliness.
The client requests no contact from agencies or media sales.
Are you ready to lead a fundraising revolution for a children’s cancer charity?
KidsCan is a small, but mighty charity with big ambition: to fund vital research into childhood cancers and improve outcomes for children and families. Now part of North West Cancer Research, they’re entering an exciting new chapter – and they need an experienced and visionary fundraising leader to drive growth and maximise potential.
Salary: £40-45k
Location: Hybrid between home and Salford HQ (ideally 2 days per week onsite). Monthly team meeting to attend in Liverpool.
Benefits: 25 days holiday (+ Christmas closure), 5% employer pension contribution, private medical insurance, flexible life and family-friendly culture
Reports to: Chief Executive Officer, North West Cancer Research
About the organisation
North West Cancer Research is at the forefront of funding cutting-edge cancer research. With a proud regional heritage and a commitment to tackling cancer inequalities, they’ve recently welcomed KidsCan into the family. KidsCan will focus exclusively on childhood cancer research, offering donors and supporters a new and unique way to make a difference.
About the role
As Charity Manager, you’ll be the face and driving force behind KidsCan, leading a small but mighty team. This is more than your average fundraising role – it’s an opportunity to be involved in strategy setting, leadership and transformation.
In this brand-new role, you’ll:
- Develop and deliver a new fundraising strategy to grow income.
- Lead change management as KidsCan integrates into NWCR.
- Build strong relationships with donors, researchers and stakeholders.
- Oversee administration, volunteer engagement and brand development.
- Champion innovation and create compelling campaigns to inspire support.
This is a rare opportunity to shape the future of a charity – working both strategically and operationally – offering the chance to witness the direct impact of your work on research and patients.
About you
You’re already a confident, strategic thinker with a proven track record in fundraising.
We’ll be looking for you to showcase:
- Experience in the charity sector and target-based fundraising, ideally in corporate and community.
- Strong relationship-building skills and personal credibility.
- Ability to lead change and the capability to build something from the ground up.
- A team player, able to build trust and nurture internal relationships. Creativity, resilience and a “can-do” attitude.
Knowledge of medical research or health-related causes is desirable, but not essential. What matters most is your ability to connect with supporters authentically and grow an organisation from the ground up, with the unique opportunity to be backed by an established brand and existing structure.
To apply: All you need to do is send a copy of your CV or draft profile over to Priya Vencatasawmy as the first step. From there, we’ll be in touch with full application details if you have the skills and experience required.
Deadline: 9am on Thursday 18th December. However, please do get in touch ASAP if interested – we’ll never close early, but it would be great to ensure you have enough time to apply around the busy Christmas period.
Interviews will be held early January, after the festive season.
Charity People is a forward thinking, inclusive organisation that actively and deliberately promotes equity, diversity and inclusion. We know organisations thrive when inclusion is at the forefront. We evidence our commitment by matching charity needs with the skills and experience of candidates irrespective of background e.g. age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We do this because we believe that greater diversity leads to greater results for the charities we work with.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Educator (Term Time position 40 weeks)
Hours: 37 hours per week
Contract: Fixed term – 12 months contract
Salary: £28000 - £28800 Per annum Pro rata
Location: Hatfield/hybrid , with Hertfordshire County Travel
Driving license required and use of own vehicle.
Are you passionate about making a difference in young people’s lives? Join hyh and help us empower the next generation with the knowledge and skills to thrive.
We’re looking for an enthusiastic Educator to deliver dynamic lessons, assemblies, and workshops to young people across Hertfordshire. You’ll cover vital topics such as homelessness, leaving home, independent living, healthy relationships, conflict resolution, and anger management.
What you’ll do:
- Deliver engaging education sessions in schools, colleges and youth groups.
- Build strong relationships with education providers and professionals across Hertfordshire.
- Contribute to the development of impactful resources and monitoring tools.
- Handle essential admin and outcome reporting tasks.
- Collaborate with volunteers and support their involvement.
- Participate in regular supervision and team meetings.
What we’re looking for:
- A confident communicator with experience working with young people.
- Ability to create inclusive, interactive and inspiring learning environments.
- Strong organisational skills and attention to detail.
- Passion for tackling youth homelessness and promoting positive change.
Why join us?
- Make a real difference in your community.
- Be part of a supportive, values-driven team.
- Opportunities for professional development and growth.
Ready to inspire and empower young people?
Apply now and help us shape brighter futures.
Please apply via the link on the vacancy found on our website submitting a cover letter or a short video along with your CV . If you require any adjustments to support your application please let us know and we will be happy to help where we can.
Closing Date 30th December 2025
Interview Date 8th January 2026
Personal Interview Date 12th January 2026
Equal Opportunities
We treat everyone with equal dignity and respect, and promote equal opportunity for all and challenge any behaviour or practice which discriminates against any person on the grounds of race, colour, sex, marital status, religion or belief, disability, age, sexual orientation, gender reassignment or any other perceived difference.
hyh strives to be an equal opportunities and inclusive employer and welcomes applications from all sections of the community.
Our promise to you
Herts Young Homeless promises to act with the upmost integrity and respect when it comes to handling your data and will not share your details with any other client without 1) discussing the opportunity with you first and 2) without your verbal or written consent for us to do so.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
This is a rewarding and varied role combining direct family support with the organisation and delivery of family support activities and events.
You will be a consistent point of contact for families navigating life after a childhood cancer diagnosis, building relationships, coordinating tailored support, and helping families thrive emotionally and socially.
Alongside your casework, you’ll plan, deliver, and review a high-quality weekly events and activities programme, ensuring every session and event is engaging, inclusive, and aligned with family needs and organisational priorities.
You will play a key role in supporting The Joshua Tree’s family experience, balancing compassionate, hands-on support with proactive coordination, creativity, and operational excellence.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Purpose
We are looking for a proactive and organised individual ensuring that all of Ella’s premises, including the office, community hub, and safe houses, are safe, compliant, well-maintained, and a welcoming environment for staff and service users. This role combines practical facilities work with proactive oversight of supplier management and property maintenance systems.
You will play a key role in maintaining the smooth daily running of our operations, managing contractors and compliance records, and supporting Ella's growth and improvement in facilities management.
Facilities management
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Oversee the maintenance and smooth operation of Ella’s office, community hub, and supported accommodation.
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Manage supplier and contractor relationships, including procurement, tendering, and ongoing performance monitoring.
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Coordinate and oversee maintenance, repairs, and refurbishments across all properties, ensuring work is completed safely and to a high standard.
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Maintain clear records of repairs, inspections, and contracts in the central facilities log.
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Ensure the office and community hub are fully equipped, stocked, and operational, maintaining an organised and professional environment.
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Ensure accurate stock records are maintained and inventories are completed across all sites.
Property inspections and maintenance
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Conduct regular inspections of all Ella’s properties to identify and address maintenance and safety issues.
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Manage the safehouse repairs and maintenance log, ensuring timely responses and communication with caseworkers and residents.
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Carry out minor maintenance and repairs directly where appropriate (e.g. light bulbs, fixtures, storage organisation).
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Liaise with landlords and external providers on significant property issues, ensuring clear communication and accountability.
Health, safety, and compliance
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Act as the main point of contact for health and safety matters in the Operations Manager’s absence.
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Ensure that all properties comply with statutory safety and maintenance requirements, including fire safety, gas, and electrical checks.
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Support in maintaining and updating compliance documentation, certificates, and maintenance schedules.
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Conduct regular health and safety audits and risk assessments, escalating issues to the Operations Manager as needed.
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Lead or support fire drills, first aid provision, and emergency preparedness planning.
Systems and administration
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Develop and maintain efficient systems for facilities management, including logs, checklists, and compliance trackers.
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Support the Operations Manager in reviewing policies and procedures related to facilities, health and safety, and risk management.
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Coordinate staff communications about ongoing facilities work or planned maintenance.
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Oversee inventory management, purchasing, and deliveries for office and property supplies.
Team and organisational support
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Contribute to creating a trauma-informed, safe, and welcoming environment across all Ella’s spaces.
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Support the smooth running of events or community activities at the hub, ensuring facilities are ready and accessible.
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Build strong working relationships with staff, residents, and suppliers to ensure responsive and effective facilities support.
Person specification
Essential
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Excellent organisational and time management skills.
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Keen eye for detail
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Ability to put effective processes and procedures in place
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Ability to manage multiple tasks effectively and work independently.
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Strong communication skills, both written and verbal.
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Basic understanding of health and safety requirements.
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Comfortable liaising with contractors and overseeing on-site work.
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Willingness to travel locally between Ella’s office and safe homes.
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A proactive and practical approach to problem-solving.
Desirable
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Experience in facilities or property management.
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Experience working with suppliers and contractors.
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Familiarity with trauma-informed environments or working in the charity sector.
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Basic maintenance skills (e.g., DIY tasks).
More about Ella’s
Ella’s is a London-based organisation working with women who have survived trafficking and sexual exploitation. Our mission is to do everything we can to ensure survivors have all they need to recover and build lives that are safe and free.
Here is a summary of our main activities:
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We run six safe houses. This supported accommodation is crucial for survivors, until they are ready and able to live independently.
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We provide regular support for women and families in neighbourhoods across London, and many more further afield when they need us.
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We speak out on issues affecting the women we work with. We care deeply about survivors of trafficking and exploitation and want to see a world where these crimes are not tolerated.
Ella’s is an equal opportunities employer. We encourage applications from all backgrounds and communities, as we believe having a diverse team adds value and positively impacts our service. We actively encourage applicants from BAME backgrounds, LGBTQ+ applicants and those with disabilities. We are committed to equality and diversity within our organisation.
Ella’s is committed to safeguarding and promoting the welfare of children and young people and vulnerable adults and expects all staff and volunteers to share this commitment. As part of this commitment, we undertake disclosure checks. Having a criminal record will not automatically exclude applicants.
We encourage candidates to get in touch with us if you have any questions or are thinking about whether you might be right for the job. Please email us if you would like to set up a quick call.
Our mission is to ensure survivors of trafficking and exploitation have all they need to recover and build lives that are safe and free.
The client requests no contact from agencies or media sales.
Job Details
Employment Type: Part-time, Permanent (18.45 hours per week / 2.5 days)
Location: Centrala CIC, Birmingham
Salary: £25,000 to £28,000per annum (FTE)
Start Date: January 2025
About the Role
Are you passionate about building meaningful relationships within diverse communities?
Do you have experience working with minoritised and marginalised groups, especially migrants?
Are you empathetic, creative, and motivated to help people connect, participate, and make a difference locally?
If so, we have an excellent opportunity for you to join Centrala.
We are seeking a dedicated and dynamic Community Inclusion Officer to support the delivery of our Migration Programme. The role involves building strong, trusting relationships with migrant communities, uncovering what matters to people, and helping them connect, participate, and influence positive change.
You’ll work closely with the Migration Programme Manager to shape, deliver, and grow initiatives that engage and support Central and Eastern European (CEE) and other underrepresented migrant communities across Birmingham and nationally.
Your work will involve delivering existing and developing new projects that empower communities and promote inclusion. By co-creating events, support structures, and opportunities for collaboration, you’ll help foster resilience, amplify migrant voices, and influence local narratives, civic life, and policy.
This is a unique opportunity to work at the intersection of culture, community, and social impact — with relationships and creativity at its heart.
Our Key Goals
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Migrant communities have more influence over the changes in their local area.
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Migrants are included in decision-making processes and service delivery.
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Migrants are actively involved in developing place-based community assets and projects.
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A more diverse range of local people work together to improve their communities.
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Relationships and collaboration between local stakeholders are strengthened.
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People feel proud of their local area and hopeful for the future.
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Stories about migration and migrant communities are more inclusive and welcoming.
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People are better informed about opportunities and local assets.
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New migrants can navigate life more easily, leading to positive adaptation and integration.
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Public perceptions of migrants become more positive.
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Migrant voices are represented and included in policy, development, and planning.
Key Responsibilities
1. Community Engagement & Relationship Building
Main Responsibilities:
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Conduct outreach and engagement with CEE and new migrant communities to build stronger, more representative participation.
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Support the development of new community initiatives to encourage collaboration and leadership.
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Ensure migrants—especially those from marginalised groups such as LGBTQ+ people, disabled people, and those experiencing mental health challenges—are included and heard.
Key Tasks:
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Hold regular one-to-one meetings to understand people’s concerns, hopes, and ambitions.
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Identify and support active community members to develop confidence, participation, and leadership skills.
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Support community groups to connect, collaborate, and take part in shared projects.
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Amplify migrant voices in public conversations and forums.
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Create and deliver communications plans (including social media) to connect and inspire active citizens.
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Support and encourage local initiatives, events, and community projects.
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Deliver workshops, meetings, panel discussions, and cultural celebrations.
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Organise both online and in-person events to strengthen community ties.
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Maintain an active network of community contacts and ensure efficient communication.
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Lead local communications, including newsletters and online content.
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Contribute to research, evaluation, and partnership-building efforts.
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Support the training and development of migrant leaders, volunteers, and peer workers.
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Represent Centrala’s migration work in external meetings and forums.
2. Project Delivery and Coordination
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Plan, schedule, and manage activities using tools such as Asana.
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Ensure events and activities are delivered within budget and on time.
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Evaluate project effectiveness and incorporate lessons learned.
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Support the development of impactful local activities, events, and community-led initiatives.
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Identify opportunities to collaborate with external organisations and campaigns.
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Monitor migration policy developments and identify key issues for community response.
3. Monitoring, Evaluation & Reporting
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Prepare and monitor evaluations of projects and activities.
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Assist in compiling reports for funders and stakeholders.
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Support data collection and maintain accurate financial records.
4. Fundraising & Financial Oversight
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Contribute to Centrala’s fundraising initiatives.
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Support the development and management of project budgets.
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Ensure timely collection of data and maintain financial accountability.
5. Training, Development & Organisational Learning
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Take responsibility for personal development and wellbeing.
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Reflect on and improve your engagement practice.
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Share learning and contribute to team growth.
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Produce reports and follow Centrala’s procedures to a high standard.
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Participate in Centrala and sector training related to community engagement, inclusion, and migration.
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Stay informed about migration sector developments, legal changes, and research.
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Adopt a continuous learning approach to community engagement and development.
Person Specification
Essential Skills, Knowledge & Experience
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Lived experience of migration.
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Minimum of 3 years’ experience in a similar role.
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Proven success building relationships with diverse communities, especially CEE and new migrant groups.
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Strong understanding of equality, diversity, and inclusion principles.
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Ability to work independently with excellent time management and prioritisation skills.
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Strong communication skills—both written and verbal.
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Experience managing conflict and challenging situations.
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Budget management experience.
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Proficiency with Microsoft Office, Google Drive, Asana, Canva, and social media.
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Experience working with marginalised groups and providing outreach or signposting support.
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Creative approach to community engagement and programme delivery.
Personal Qualities
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A natural people-person who enjoys connecting with others.
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Enthusiastic and passionate, with a practical approach to getting things done.
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Able to work independently and collaboratively as part of a small team.
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Motivational, empathetic, and community-focused
Additional Information
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This role involves regular evening and weekend work.
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An Enhanced DBS check is required.
Values and Beliefs Underpinning Our Work
Our work at Centrala is grounded in values that reflect who we are and guide everything we do. These principles shape how we deliver our mission, build partnerships, and create a working culture rooted in respect and purpose.
We are committed to social integration, bringing together diverse audiences through
art, dialogue, and shared cultural experiences. We believe in fostering understanding and connection, celebrating the richness of all communities, and ensuring their cultures and heritage are valued and visible within British society.
Our working culture, shaped by our staff, volunteers, trustees, artists, partners, and
community network, draws on these core values:
• Equality & Diversity — We see these as essential for coexistence, recognising that
diversity enriches us all.
• Inclusion — We strive to prevent isolation or marginalisation, ensuring individuals feel welcome and valued.
• Collaboration — We build together, sharing agency, responsibility, and ownership across our community.
• Communication — Clear, respectful, and honest dialogue is central to all our relationships.
• Integration — We celebrate the cultural and social contributions of all communities
within British society.
• We uphold fairness, equity, transparency, and accountability in all our work, ensuring that every individual involved with Centrala — no matter their background, age, gender,belief, or role — can participate fully, safely, and with dignity.
The client requests no contact from agencies or media sales.
Clinical Support Administrator
Salary: Band 3: £27,152.71 - £30,443.60 per annum inclusive.
Contract Type: Permanent, full-time.
Hours of work: 37.5 per week (with occasional weekends).
About the job role
We have an exciting opportunity for a Clinical Support Administrator in our First Contact Team at St Joseph’s Hospice. We are looking for someone who has experience in administration and working in a healthcare environment.
The First Contact Team is a dynamic one-stop service that transforms the way patients and referral agencies access the Hospice’s services. An opportunity has arisen for a full-time Administrator to join the First Contact Team. If you are a successful applicant, you will be part of the team that acts as the first point of contact for the Hospice’s services. You will answer telephone calls from people who may be in difficult and stressful situations, provide advice and signpost to other services or agencies. You will also undertake associated administration and data entry.
The service operates 24 hours over seven days a week for advice, whilst referrals will be taken mainly in daytime hours. You will work 37.5 hours every week. Shift patterns will vary, and you will be expected to cover shifts from Monday through Friday, 8.00 am to 9.00 pm, plus occasional weekends according to the rota.
About you
You will need:
- Effective communication and interpersonal skills
- Substantial experience in a telephone-based call centre environment
- The ability to remain calm whilst working in a pressurised environment
- The ability to deal sensitively and empathetically with people in distress
- The ability to work constructively as part of a team
- The ability to pay close attention to detail, accurate recording and data entry skills
Where you’ll work
St Joseph’s Hospice was founded in 1905 by the Religious Sisters of Charity and built on a rich Catholic heritage. Today, we are an Investors in Diversity awarded charity, providing expert, compassionate care to people of all backgrounds, cultures, and beliefs across East and North London.
Our specialist palliative care services—delivered at home, in our in-patient unit, and through out-patient clinics—are grounded in respect for human dignity and guided by compassion, justice, and a deep commitment to quality. Our values guide us in everything that we do. We work to ensure that everyone receives the support they need, with kindness, understanding, and respect by delivering individualised, responsive and holistic support to patients and their families.
Why work for us?
- 27 days holiday plus public holidays, increasing up to 33 days with service
- Subsidised café and early access to retail sale events
- Season ticket/Welfare loans
- Continuation of the NHS Pension Scheme or an excellent salary-exchange pension scheme.
- Santander cycles discount and cycle to work scheme
- Health Cash Plan and access to the EAP services
Join St Joseph’s team and find out more!
Closing date: 21 December 2025.
Interview date: 5 January 2026.
We are an equal opportunities and a disability confident employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.









