Community support manager jobs
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We are looking for an awesome conference producer to grow our in person events offering for our community of Pupil Premium Leads across the 1,700 secondary schools in our network
Your role will be to produce face to face conferences that provide them honest, open and trusting spaces to share how they really achieve their results in practice.
Why?
So Pupil Premium Leads and Champions can learn what’s working (and what isn’t), so they can deliver the best education possible to all of their students, regardless of their background
What's the role?
Your job will be to produce in person conferences, with a difference, for Pupil Premium Leads in
Events where practitioners don’t just share what’s worked but also what hasn’t. Openly and transparently.
The aim is to curate powerful and practical warts and all stories, which attendees can ask questions about and dig deep into each other's work.
- What we avoid
- Glossy key notes delivered by non serving leaders telling serving leaders what to do
- Only sharing their successes
- Surface level panels that don’t say anything of substance about how leaders do what they do
- Lots of passive sitting and listening in big audiences
- Not developing deep and lasting relationships between attendees
- Where the events are geared entirely towards promoting products and services more than the amazing PPM leaders and their practice
- What we deliver
- Dedicated to giving serving Pupil Premium Leaders - from diverse backgrounds - to the platform to share their work
- Sharing openly, honestly and transparently the challenges as well as the wins
- Small group discussions about very specific topics where attendees can go deep
- Workshop formats allowing speakers and attendees to learn from each other via intimate conversations
- Where we do everything we can to help attendees get to know each other, stay in touch and work together long term.
On the speaker/content side, you’ll:
-
research what’s important to Pupil Premium Leaders
-
find serving Pupil Premium Leaders who have expertise in those areas
-
Invite and book them to be speakers and
-
support them to be their best on the day.
On the attendee/learning/ side, you’ll:
-
communicate the offering
-
design sign up and onboarding processes
-
promote the event across our social media and email channels and
-
ensure delegates have everything they need to get the best out of the event.
On both sides you’ll:
-
lead the follow up and evaluation of the events.
On the partnerships side you’ll:
-
generate leads from potential partners and sponsor
-
contact them with information about sponsorship packages
-
manage the relationships with partners
- Events where sponsors provide thought leadership not sales pitches
How you’ll be driving our mission forward
Researching topics that matter to Pupil Premium Leaders right now
-
Emailing/messaging them to ask what they’ve had success with and need help with
-
Creating a database of strengths and needs across the community
-
Reading education press, policy and practitioner led blogs.
-
Engaging with conversations on social media
Finding, inviting and booking speakers
-
Using national datasets to find schools and Pupil Premium Leaders who are succeeding against the odds
-
Digging into PPM practice and Pupil Premium Leaders’ blogs/posts to build a list of possible speakers
-
Crafting emails that invite Pupil Premium Leaders you may have never met to speak at the conference
-
Following up and leading Pupil Premium Leaders through the speaker onboarding journey
Supporting speakers to be their best
-
Designing editorial guidelines and communicating them with speakers
-
Supporting them to find a focus for their sessions and feeding back on the content
-
Gathering pre-event information such as speaker details, access need, session titles/objectives and resources etc
-
Automating workflows and emails using Zapier and Airtable
-
Sharing all pre-event information they need in good time
Designing attendee sign up and welcoming processes
-
Designing and building pre-event registration processes and forms
-
Gathering pre-event information from attendees eg attendee details, access/dietary needs and
-
Automating workflows and emails using Zapier and Airtable
-
Sharing all pre-event information so they can get the most out of the conferences
Promoting the event across our channels
-
Working with a designer to commission graphics
-
Writing social media posts on LinkedIn and Twitter
-
Working with the Pupil Premium Leaders who are speaking to write sharable, top of funnel social media posts that inspire, entertain and inform Pupil Premium Leaders
-
Designing, writing building email workflows and drip campaigns in our CRM (Hubspot)
Ensuring delegates have everything they need to get the most out of the conferences
-
Tracking and auditing that all delegates have shared required pre-event information
-
Writing succinct emails which delivered at the right time in a way that respects their workload and capacity
Evaluating the success of the conferences.
-
Designing and building post event evaluation forms
-
Seek, gather and analyse customer feedback and user data to ensure member success.
-
Tracking and auditing evaluation completion
-
Following up with both speakers and delegates to maximise
Who are you?
- A values driven educationalist
- Technophilic project manager who has a spreadsheet for everything
- Curious and empathic relationship builder
- Entrepreneurial, innovative and flexible
- Analytical but also a content-minded story finder and teller
- Feedback embracing learner in the pursuit of mastery of your craft
What experience and track record do you have?
It’s not essential you tick every box. But the more boxes you can tick the better. It goes without saying, we can help you gain and learn from the experiences you haven’t had yet.
-
Education and/or teaching: Knowing how the MAT and schools system works is a must. Knowing who does what PPM role in schools will help bring the right people in the right conversations and the right time. Knowing and understanding the kinds of problems and types of conversations school leaders and teachers is also essential for this role
-
Conference production: researching topics, inviting and booking speakers, crafting promotional materials, shouting loudly and proudly about the events and filling up spaces.
-
Project management: Planning, tracking and delivering on project objectives across several workflows on time, every time. Managing multiple audiences who are likely to be at different stages of their engagement cycle.
-
Customer Relationship Management: designing, building and automating CRMs including sales pipeline design and management eg Hubspot and Airtable
-
Copywriting (and digital marketing and email workflow design): designing and writing posts and emails that convert - whether than be speaker invitations, promotional posts or conference onboarding emails.
-
Digital marketing integration and automation: integrating and automating digital marketing platforms like eg MailChmip, Hubspot, Airtable and Zapier. Automating drip campaigns and email workflows.
What are the benefits?
-
Exposure to the most inspirational and impactful PPM Leaders in the country
-
Opportunity to work within an early-stage, mission-driven organisation and shape its direction
-
Flexible working culture/flexible working hours
-
Pro rata £28,000-£33,000 dependent on experience
-
Project-based and/or part-time contract based on performance milestones for the right candidate available - this role is approximately 3 days a week for 16 weeks a year: October-February. Possibility to expand conference work to new audiences if successful.
-
Free annual membership to all of our premium spaces across the community worth up to £1,197+VAT.
-
Dramatically grow your network of school leaders
Timeline:
-
Applications open: 27th August 2025
-
Deadline for applications (2 weeks later): midnight Sunday 7th September
-
First interviews (until 2 weeks after deadline): Starting week of 15th September,
-
Second interview (until 3 weeks after deadline): Starting week beginning 22nd September,
-
Notification of decision (week after end of interviews): Starting week beginning 22nd September,
-
Start date: week beginning 6th October
We expect this to be a popular role. We will be inviting people to interview on a rolling basis. We advise submitting an application early.
How do you apply?
To apply for the role please send complete this application form no later than Sunday 7th September at midnight:
For the application form you’ll need:
-
CV - max 2 sides
-
Covering letter - outlining
-
why you want to apply
-
how your values, knowledge, skills and experience make you the best person for the role.
-
a PS section at the bottom with confirmation of where you saw the job role; confirmation of your current salary and notice period; whether you have the right to work in the UK and a valid criminal check with the Disclosure and Barring Service (DBS); any links to any portfolios/bodies of work you have completed in the past to demonstrate what you are capable of (this could be reports, writing, performance figures, social media campaigns, articles, videos); and indication of whether your availability will be limited during the recruitment period.
-
-
Contact details of references
For an informal and confidential discussion about the role prior to application, please download the attached job ad pdf.
We exist to help school leaders and teachers share and learn how they get the best outcomes for their students
Are you passionate about the Church’s role at the heart of community life? Do you have the drive to support parishes in living out their faith through social action and local engagement?
The Diocese of Rochester is seeking a Community Engagement and Social Action Adviser to join our dynamic team supporting parishes as they respond to the needs of their communities. You’ll work to equip churches to live out the third and fourth Marks of Mission—responding to human need and transforming unjust structures—enabling local Christian communities to show God’s love in action.
About the Role
Reporting to the Lead Community Engagement and Social Action (CESA) Adviser, you’ll play a key part in helping churches understand their local contexts and develop impactful responses to social needs. You’ll support parishes in accessing data, funding opportunities, and partnerships, while also helping grow volunteer-led community initiatives across the Diocese.
Your key responsibilities will include;
· Planning and supporting the delivery of diocesan community engagement and social action initiatives
· Taking the lead on key social issues affecting local communities
· Offering advice and signposting on funding, partnerships, and best practice
· Developing and analysing local demographic data to inform parish strategy
· Coordinating and expanding community networks across the Diocese
· Encouraging and equipping parish volunteers and community hubs
· Building strong relationships with parishes and external partner organisations
· Acting as a bridge between local churches and wider community stakeholders
You will be a visible and supportive presence across the Diocese—helping churches to connect deeply with their communities and respond with creativity, compassion, and confidence.
About You
We’re looking for someone who is:
· A disciple of Jesus with a deep commitment to faith in action and social justice
· Experienced in community engagement, social action or voluntary sector work
· A skilled communicator who is approachable, encouraging, and adaptable
· A natural networker who can build strong partnerships across sectors
· Organised and detail-oriented, with the ability to manage multiple projects
· Experienced in project coordination and working with volunteers
· Comfortable analysing and presenting data to support local planning
· Confident using Microsoft Office and digital communication tools
Desirable: Bid-writing experience, and familiarity with Church of England parish structures and contexts.
There is an Occupational Requirement (OR) for the postholder to be a communicant member of the Church of England (or a Church in communion with it, or a member Church of Churches Together in England, Council of Churches for Britain and Ireland, or the Evangelical Alliance).
This role is based at our Diocesan Office in Rochester and offers hybrid working arrangements. Travel across the Diocese including some evenings and weekends.
What we can offer:
· Flexible working, hybrid working and TOIL
· Generous holiday entitlement
· Contributory pension scheme
· Access to an Employee Assistance Programme and counselling service
The Diocese is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. All post holders and volunteers are expected to share this commitment.
The wider a group’s diversity, the smarter, wiser, and more compassionate and creative its decision making becomes.
We are committed to achieving diversity throughout our Diocese by seeking UKME/GMH colleagues and those from a wide-range of backgrounds, to help us create a culture of inclusion and belonging.
The client requests no contact from agencies or media sales.
About the role
This is a unique and exciting opportunity to help deliver SSAFA volunteer support to the serving community.
You will work closely with the Serving Community Manager to develop SSAFA’s support to the serving community through its volunteer delivered Serving Community Teams and the Community Volunteering Service.
Your role will be to ensure a safe and quality service is delivered by volunteers, and support them from the recruitment and induction stage through to becoming a fully trained volunteer.
You will monitor and review the service, providing feedback on progress and areas of concern as well as statistical data to the Serving Community Manager.
In addition, you will provide support and supervision to Community Volunteers and ensure robust recording and handling of beneficiary data in line with SSAFA’s policies and procedures.
About the team
You will be part of a small innovative team working together to plan and deliver SSAFA’s support to the serving community, rolling out services which will assist volunteers in helping beneficiaries. You will work with all departments across SSAFA and with external stakeholders to raise awareness of the needs and challenges of the serving community and how SSAFA can help.
About you
We are looking for a highly organised individual to deliver volunteering support to the serving community. You will have a good understanding of the unique issues that the serving Armed Forces community may experience, and knowledge and experience of the charitable sector.
You will have experience of managing volunteers, have strong interpersonal skills and the ability to establish working relationships quickly.
As a proactive and motivated individual, you will have good project management skills in order to prioritise your time, and plan and deliver an exciting new services to the serving community.
About SSAFA
SSAFA, the Armed Forces charity is a trusted source of support for the Armed Forces community in their time of need. In 2024 our trained teams of volunteers and employees helped more than 54,000 people, including veterans, serving personnel (regulars and reserves) and their families.
SSAFA understands that behind every uniform is a person. And we are here for that person and their family, any time they need us and in any way they need us.
Diversity and Inclusion at SSAFA
SSAFA exists to support a diverse range of beneficiaries within the armed forces community, and we believe diversity within our teams is key to ensuring we can deliver our services effectively. We thrive on differences and believe it is critical to our success as a worldwide charity. SSAFA is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.
SSAFA is committed to using the Disclosure & Barring Service to ensure we, as an employer, safeguard those we serve.
No agencies please. Any unsolicited submissions from agencies will be accepted as a direct application from the candidate and no fees will be payable.
Closing date: Midnight on 31 August 2025.
Interviews: 10 to 12 September 2025.
Our vision A society in which the Armed Forces, veterans and their families can thrive.

Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Making The Leap is an innovative societal change charity that aims to make a big difference. From direct delivery, to advocacy and leadership, we refuse to stay in our lane and believe passionately that those we exist to serve have the right to be anything they want to be. To say that this is an exciting time for the organisation would be an understatement, as our incredible funders, donors, partners and supporters have given us the chance to move to the next level, and have further influence and delivery nationally.
The ethos of the organisation is to be passionate about helping young people from less-advantaged backgrounds; build up other charities and community groups and want to partner with them or support them; want to work with businesses and organisations to get things done; and care deeply about addressing racial inequity.
The organisation has a number of strands: core Making The Leap; the UK Social Mobility Awards; the Social Mobility Podcast; The Social Mobility List and Black Charity Leaders.
The client requests no contact from agencies or media sales.
Croydon Drop In (CDI) are seeking a highly motivated and enthusiastic practitioner to work within our award-winning Voluntary Sector services. The post-holder will work within our safeguarding protocols to provide safe interventions for Neurodivergent children, young people and families using evidence-based methodologies. The post holder will safely work with people across different cultural backgrounds and ages and will be committed to equality, diversity and inclusion.
The post holder will use their skills to support children and young people who are referred in to or have self-referred in to the A for Autism Service. This service is a community based Pre and Post Autism Diagnostic Service. The successful candidate will receive Reflective Practice Supervision to support their professional development and ensure the safety of themselves and the people they work with, alongside Line Management Supervision.
Please read the Job Description and Person Specification before applying for the role.
Information about the Job Role
This full-time role will be best suited for applicants who are able to balance a busy work schedule being both office based and community based, working mainly with Primary and Secondary aged children and their families, and delivering workshops and one to one support in Croydon based Primary and Secondary Schools, and at CDI sites. Applicants must be willing to travel around Croydon as the service is community based. Occasional travel outside of Croydon may also arise to best meet the needs of those accessing the service. This role will have line management responsibility of one staff member within the service, and will include a lead focus in terms of service planning, design and delivery.
Croydon Drop In (CDI) are committed to safeguarding and promoting the welfare of infants, children, young people and vulnerable adults.
Successful applicants are required to undertake an Enhanced Disclosure via the Disclosure and Barring Service (DBS).
CDI works towards Equality of Opportunity. To maintain the diversity of our team we welcome applications from all sections of the community particularly individuals from Global Majority Heritage.
Join the team shaping Kilburn’s future!
South Kilburn Trust is seeking a dynamic, personable Operations Manager to activate and run two exciting new community spaces: a beautiful Victorian school transformed into affordable workspace, and a new environmentally conscious event hall in the heart of Kilburn.
You’ll be part of a passionate team dedicated to creating places where people connect, celebrate, learn and grow — whether at a community wedding, a business skills event, or in day-to-day use of our studio spaces.
We're looking for someone with heart and hustle — someone who can manage buildings, programme events, build networks and relationships, and promote spaces that reflect Kilburn’s rich past and its bold future.
Reporting to: CEO
Benefits: 25 days annual leave and bank holidays. Company Pension Scheme. Flexible working*.
Location: South Kilburn, London (mostly in-person)
Expected Start Date: September 2025
About South Kilburn Trust
South Kilburn Trust (SKT) is a Community Development Trust working to improve the lives of residents in an area of London that is undergoing a long-term physical regeneration. It is the role of the Trust to identify the needs of local people and to advocate for them. The trust is assuming management of two key local assets: 78 Granville Road, a new affordable workspace comprising of studios for local start-ups, freelancers and social impact businesses, fixed desks for hire, with an event space ideal for enterprise events, networking, and community training and a new high-spec environmentally conscious event hall all in the heart of Kilburn.
Job Description
Job Purpose
To lead the operational delivery, activation, and ongoing management of two new public-facing community assets: an affordable workspace and a smart, environmentally sustainable event space. You will balance access, quality, and sustainability by ensuring these spaces meet the needs of Kilburn’s dynamic and diverse community, while also generating revenue to support their long-term viability.
Key Responsibilities:
Space Setup and Launch
- Oversee handover and mobilisation of the affordable workspace and event hall as they are phased in between Sep–Jan 2025
- Liaise with Brent Council, contractors, and partners during transition and setup
Facilities and Operations Management
- Ensure buildings are safe, welcoming, well-maintained, and sustainably run. Manage contractors responsible for building maintenance and upkeep.
- Manage lettings, bookings, and contracts for both spaces including catering kitchen
- Monitor budgets and report on commercial activity
Workspace Activation
- Programme and deliver enterprise-focused activities in the affordable workspace
- Build a local network of entrepreneurs and facilitate community connections
- Manage and pre-let additional studio spaces opening Dec 2025
Venue Promotion & Community Engagement
- Market the event hall as both a community asset and revenue-generating venue
- Balance community events (weddings, cultural events) with corporate hires (Mon–Thurs)
- Ensure access and pricing remain fair, inclusive, and community-first
Strategy & Future Planning
- Contribute to visioning and strategic planning for long-term space management
- Help define the opportunity for an external operator post-2027 practical completion
- Support organisational learning and develop internal policies and procedures
Person Specification
Essential
Experience activating community or commercial spaces
Skilled in facilities and building management, and familiarity with CRM and booking systems.
Highly organised, able to manage projects end-to-end.
Confident engaging diverse community and commercial users
Proactive, personable and entrepreneurial
Comfortable working flexibly and responsively, including evening and weekend work.
Desirable
Knowledge of place-based regeneration or placemaking
Familiar with Victorian buildings or eco-design systems
Previous work in affordable workspace, social enterprise or hospitality.
Event promotion or grassroots marketing experience
Network in North-West London or cultural sector
Passion for arts, culture, and local heritage
SKT is committed to safer recruitment practices, and this role is subject to successful completion of references, DBS check and a six-month probation.
To formally apply, please submit a CV and supporting statement (ideally a maximum two sides of A4 each) that clearly outlines your suitability for the role against the criteria provided in the person specification, setting out your interest and motivation in applying for this role.
Working with the communty to shape the future of South Kilburn.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Senior Community Fundraiser
Location: Rachel House, Kinross
Salary: £39,270 - £45,390 per annum, pro rata
Contract Type: Permanent, Full Time: 35 hours per week
Closing Date: 03/09/2025 23:59
The Role
At CHAS, we are on a mission to provide unwavering care to children who may die young and their families. As our Senior Community Fundraiser, you will be instrumental in achieving this vision. One of two senior posts in the Community Fundraising team, this role supports a team of Community Fundraisers across Scotland to achieve ambitious income targets to sustain life-changing work and support our ‘It’s Not Just a Hospice’ appeal.
Purpose
This role is central to driving income generation and strategic development across Scotland. You will lead on community campaigns and projects, manage key partnerships and donors, and support the implementation of fundraising strategy and budget planning.
You’ll also play a vital role in coaching and supporting peers, managing volunteers, and ensuring effective use of resources.
Where does the role sit?
Reporting to the Community Fundraising Manager, you’ll represent Community Fundraising both internally and externally and deputise for the Community Fundraising Manager when required.
About You
You are an excellent relationship builder with highly developed communication skills and significant experience in community fundraising. You understand the processes involved in delivering and following up on successful fundraising activity and are confident making decisions within agreed delegation levels.
You bring:
- Well established track record of growth, stewardship, and supporter engagement
- Proven experience managing volunteers in a community fundraising environment and high-level knowledge of the voluntary sector in Scotland
- Strong leadership and coaching abilities
- Strategic thinking and budget planning skills
- Drive, self-motivation, and a passion for making a difference
Please note that a driving licence and access to a car will be essential for this role. There will be a regular requirement to transport yourself and materials as well as cash between CHAS sites, community sites and events.
About CHAS
At CHAS, we support families during the toughest of times. We have ambitions to reach every family in Scotland who is living with the heart-breaking prognosis that their child is dying and offer them our care and support to empower them to make the most of the short time they have together. The skill, passion, agility and creative flair of our Fundraising Teams makes this possible.
We offer
- Flexible Working: our teams work flexibly and in a hybrid manner with time split between at home and on site. CHAS offers flexible and family friendly working and are happy to discuss working arrangements that work for you!
- Development Opportunities: training opportunities and the chance to work with an award-winning fundraising team.
- Professional Growth: Work with industry leaders in a high-performing team where you will be encouraged and supported to excel and develop your skills.
- Comprehensive Benefits: Including generous annual leave and pension, incremental salary progression, access to Blue Light discounts, and health and wellbeing support.
Further Information and How to Apply
If this sounds like you, we would love you to apply. Click apply and you will be redirected to our careers site to answer a couple of questions and upload your CV or complete our full application form.
We're looking for a detail-oriented, proactive and collaborative Service Manager to join our Mental Health Service in Lambeth.
£41,000.00 per annum, working 40 hours per week.
Want to feel in control of your career? You'll feel at home here.
Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.
Our benefits include:
Annual leave increasing up to 30 days with length of service
Free DBS
Exclusive discounts and cashback via Reward Gateway® and opportunity to buy a Blue Light Card
Fully paid induction programme and further training
ILM courses and Apprenticeship Programmes
Cycle to work scheme
Employee Assistance Programme for 24-7 confidential support
Online wellbeing resources
A generous pension - we will contribute up to 4% and life assurance cover up to £10,000 (T&Cs apply)
Quarterly Staff Awards to reward & recognise our amazing staff's commitment and contribution
The Independent Living Medication Support Service (ILMSS) in Lambeth is a community-based floating support service designed for adults with primary mental health needs and often dual diagnoses.
The service aims to help individuals stay well, avoid hospitalisation, and live independently in the community. The service provides one-to-one support in customer's homes to build awareness, routines, and skills for medication management. Furthermore, it aims to support customers with housing, benefits, and social issues through short-term interventions.
As Service Manager for the Lambeth ILMS service, you will lead a dynamic team delivering floating support to 105 customers and medication support to 35 customers across the borough. Leadership and competence development in direct reports is a key responsibility of the role. Post-holders may also carry client group specialism responsibilities, linking in with other Managers and Head of Services to ensure focused integration of specialisms across the whole organisation.
The working pattern for this role is primarily Monday to Friday, 9 am to 5 pm, with occasional requirements for weekend and out-of-hours work to meet service needs.
For a full job description, please visit our website.
All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.
Essential:
Educated to degree level or equivalent
Experience of managing contracts and resources and delivering to budget and performance targets
Experience of delivering to housing management performance targets
Experience of effectively managing and developing staff to ensure delivery of services performance targets within contract
Experience of successfully managing external partnerships to ensure successful delivery of services
Holds relevant CMI/NVQ Level 4 or other Business/Management Qualification
Desirable:
Other relevant professional memberships and/or specialist qualifications
About us:
Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 100 services, providing support to thousands of customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness and complex needs, young people and care leavers and learning disabilities so there are plenty of opportunities to grow and progress your career with us.
We have a strong social purpose and we live and work by our values:
- We focus on Excellence and innovation.
- We are Caring and Compassionate.
- We are Inclusive and Trusted.
- We work in Partnership and are One-Team.
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.
If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.
We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.
We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.
Harris Hill is delighted to be working with a respected housing and support provider to recruit a Facilities & Office Support Manager.
Full-time | Permanent | London-based
Salary: £36,947 – £44,639 per annum
This is a key role ensuring the smooth running of the organisation’s offices and non-residential facilities across London. You’ll take a hands-on lead in managing health & safety compliance, maintenance, and office services, while providing effective business support. You will also manage budgets, negotiate with suppliers, and supervise a small team responsible for reception and administration.
The ideal candidate will be an experienced facilities professional with a strong understanding of health & safety regulations and proven experience in office and facilities management, ideally within a housing, care, or charity environment. You’ll be confident managing budgets and contracts, highly organised, IT literate (Microsoft Office 365), and an excellent communicator who can build strong relationships across the organisation. A recent DSE Assessor Training Certificate, is essential.
This is a fantastic opportunity to use your skills to ensure safe, efficient, and welcoming workspaces that enable a charity to continue its vital work supporting people in need.
For more information, please submit your CV to .
Please note, CVs are being reviewed on a rolling basis, and only successful applicants will be contacted with more information.
As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About KLS’ Future Foundations education team
Future Foundations is an education programme of Katherine Low Settlement. Since 2004, KLS’ Future Foundations education team of 10 part-time staff and over 100 volunteers, have supported young refugees and their families in Battersea and the London Borough of Wandsworth to thrive in their education. Through mentoring, family support, casework and homework clubs, we provide the tailored support each young person and their family (if they have one) needs to overcome the barriers to education they face at home and school.
Key Objectives for this Role
Working with the Lead Youth Worker you will:
Homework Clubs
•Collect up to date consent information for all young people joining Future Foundations
•Support with creating session plans for club nights
•Research and source necessary resources activities
•Support to plan and run engaging and fun activities/ongoing projects for the young people
•Use participatory methods to involve young people about Clubs
•Ensure children’s participation and encourage ownership of and responsibility for the Clubs
•Implement our behaviour management policy
•Liaise with families/carers to communicate information regarding Clubs and Mentoring
•Support with maintaining robust recording and monitoring systems (including registers) and ensure quotes, case studies and feedback are saved and stored
•Maintain, collect, edit and store documentation of activities, including photos, case studies and videos, for Newsletters, funding reports and other records
•Maintain excellent safeguarding practices
•Support whole team with making referrals to external partners and support agencies
•Support the Lead Youth Worker with running a weekly Youth Club for post-16 young people
•Support mentor coordinator with running early years mentoring sessions, when needed
•Work evenings and varied working hours
Trips and activities
•Work with the Lead Youth Worker and Community Learning Coordinator to develop an annual programme of activity and trips during school holidays
•Ensure that this is done in collaboration with our children, young people, their families and other KLS projects
•Assist with the summer programme development, organisation and delivery
Teamwork and reporting
•Work with Future Foundations team members to coordinate work, refer young people and/or parents/carers to our casework and advice team.
•Contribute to reports for trustees and funders and attend periodic meetings with funders
•Communicate well with other teams within KLS to provide a high-quality service to our members
Other Duties
•Participate in regular supervision and annual appraisals; help to identify your own job related development and training needs.
•Always work with anti-discriminatory, empowering practice, ensuring everyone is treated with dignity andrespect.
•Adhere to Katherine Low Settlement’s code of confidentiality, safeguarding and equal opportunities policies.
•Undertake your role in a professional manner and maintain a high-quality standard of work in accordance with the aims, values and ethos of KLS.
The above job description reflects the position at the time of writing; it is not intended to be a task list but indicates the general level of work involved. It is expected that duties will be reviewed and revised as required.
Person Specification
The following skills and experience are required for this post:
Essential
·Experience of working with refugee communities and/or children/young people and/or vulnerable groups ensuring that clients’ needs are at the forefront of service planning and delivery
·Excellent communicating skills (oral and written) with refugee young people, their families, staff and partner organisations
·Ability to motivate, support and encourage young people
·Ability to work as part of small team, whilst also working independently
·Personal attributes: hard working, organised, takes initiative, reliable, patient, high professional standards
·Knowledge of up-to-date best practice as regards safeguarding the welfare of children
·Excellent IT skills including MS Office suite and ability to use Internet, email and social media
·Committed to KLS’s mission, vision and values
·Passionate about social justice, education and championing the value of families from refugee communities
Desirable
·Experience of planning, delivery and reporting in a similar voluntary sector project (preferably with refugee communities)
·Experience and sensitivity working with young people who are affected by mental health issues and past trauma. Empathetic, non-judgmental and able to form supportive but boundaried relationships with young people
·Track record of managing volunteers
·A recognised teaching and/or youth work qualification
·Experience of monitoring and evaluating projects effectively and ensuring that they are consistently meeting needs and being able to demonstrate value to funders
·Aptitude for communicating in another language, particularly Somali, Farsi and/or Tigrinya
·Knowledge of Battersea / Wandsworth
We work to reduce poverty and isolation and bring the community together.

The client requests no contact from agencies or media sales.
Youth Engagement and Insight Lead
We are seeking a motivated and passionate Youth Engagement and Insight Lead to connect young people with sustainable travel, rail, and the natural environment across Gloucestershire and Oxfordshire.
Position: Youth Engagement and Insight Lead
Location: Hybrid – GL1 office, homeworking and outreach locations across Gloucestershire and Oxfordshire
Hours: Full time
Contract: Fixed Term (November 2025 – November 2026), with potential to extend
Salary: £25,450 – £28,450 per annum (dependent on experience)
Closing Date: 9am Monday 22nd September 2025
Interview Date: Wednesday 8th October 2025 (Gloucester)
About the Role
This is an exciting opportunity to lead youth engagement activity, gathering insight to ensure young people’s voices are heard and their perspectives shape the future of sustainable travel. You will coordinate youth transport forums, create opportunities for rural access, and deliver outreach projects in partnership with local organisations and the Cotswolds National Landscape.
Key responsibilities include:
· Coordinating youth forums and focus groups to capture and present young people’s views on transport
· Encouraging confidence in public transport use through training, resources, and outreach
· Engaging underrepresented groups in opportunities to explore rail and sustainable travel
· Developing surveys, collating insights, and evaluating findings for partners
· Supporting young people to consider careers in the transport sector
About You
We are looking for someone who is enthusiastic, adaptable, and committed to making a difference. You will bring:
· A passion for sustainable travel, the environment, and youth empowerment
· Strong communication and listening skills with the ability to connect with young people
· Confidence in outreach, facilitation and community engagement
· Creativity, problem-solving skills and the ability to work independently and as part of a team
· Experience in engagement, evaluation, or research to support change
· Confidence using public transport and an enthusiasm for outdoor activities
No formal qualifications are required if you can demonstrate the right skills, experience and drive. Applications from those under 25 are particularly encouraged given the target audience of this project.
About the Organisation
Gloucestershire and Oxfordshire Community Rail Partnership (GOCRP) works to strengthen the community’s relationship with train travel and public transport in the region. We do that by engaging with and listening to the community and visitors, to understand their needs, thoughts and opinions on travelling by rail and other sustainable modes of transport. And by working with industry partners, stakeholders and local government to create a local public transport system that is inclusive, positive and sustainable – today, tomorrow and for the future.
Other roles you may have experience of could include
Youth Engagement Officer, Community Engagement Officer, Participation Officer, Youth Development Lead, Outreach and Insight Officer, Sustainable Travel Engagement Lead, Environmental Engagement Officer.
If you are ready to make an impact and help shape a more inclusive, sustainable transport future, we’d love to hear from you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Are you passionate about helping young people build brighter futures?
Do you love building relationships and making things happen in education? If so, we’ve got a brilliant opportunity for you to join our team as an Educational Partnerships Manager at Young Enterprise.
Who We Are
We’re Young Enterprise – a national charity with a bold mission: to give every young person the skills, confidence, and mindset to thrive in the changing world of work.
For over 60 years, we’ve empowered more than 7 million young people through hands-on enterprise and financial education programmes. Whether it’s launching a student business or learning how to manage money, we help young people develop key life skills—teamwork, leadership, problem-solving, and resilience.
We’re a passionate, down-to-earth team of 90+ staff and 2,000+ volunteers who believe that every young person, regardless of background, deserves a fair start in life.
Why Join Us?
We think Young Enterprise is a great place to work—and we’re proud of our people-first culture. Here’s what you can expect:
- A friendly and supportive team where your voice is heard
- A strong commitment to diversity and inclusion—we want everyone to feel they belong
- Generous holiday allowance and flexible working
- Cycle-to-work scheme, life assurance, and NHS top-up plan
- Ongoing learning and mentoring opportunities
- A chance to directly impact the lives of young people every single day
About the Role
This is a role where you’ll really see the difference you make.
As Educational Partnerships Manager, you’ll work across Yorkshire, building partnerships with schools, colleges, youth organisations and community groups—particularly in areas where opportunities are hardest to come by.
You’ll be right in the mix: planning events, delivering programmes, supporting volunteers and connecting with school staff to make sure young people have access to our inspiring enterprise and financial education experiences.
You’ll be a key driver of our Inspiring Futures programme—helping young people break down barriers and imagine bigger futures.
It’s a varied, people-focused role with loads of room for creativity, independence and collaboration. Whether you’re visiting a school, chatting with a funder, or supporting a trade fair, you’ll be helping young people build skills that will last a lifetime.
You’ll love this job if you are…
- A brilliant relationship-builder, confident working with teachers, volunteers, and community leaders
- Passionate about education, social mobility, and giving every young person a chance to shine
- A natural communicator—whether leading a session in a classroom or inspiring a room of volunteers
- Organised and able to juggle multiple projects (with a great sense of humour!)
- Self-motivated, adaptable, and happy working remotely but never alone—you’ll be part of a close-knit regional team
- Excited by the idea of doing a job that combines delivery, relationship-building, fundraising and volunteering
Key Responsibilities
- Build and grow relationships with schools, colleges, youth clubs and local communities
- Focus on expanding our reach in areas of multiple deprivation and underrepresentation
- Deliver and support the rollout of YE programmes in schools and other settings
- Recruit, train and support volunteers—making sure they feel valued and inspired
- Work with your regional team to meet shared goals and celebrate local impact
- Help secure local funding by supporting fundraising efforts and managing project deliverables
- Support the planning of events, trade fairs and celebrations for young people
- Keep accurate records, track impact, and make sure safeguarding is front and centre
A few practical things:
- This is a hands-on role—you’ll sometimes be lifting resources, setting up venues and travelling regularly (a car and full driving licence are essential)
- You’ll need to be happy occasionally working evenings or weekends during peak delivery times
- Expect to be on your feet during some events or sessions—it’s all part of the fun!
Safeguarding Young People
We are committed to keeping young people safe. All successful applicants will undergo an enhanced DBS check and receive ongoing safeguarding training.
How to Apply
If you’re ready to help shape the futures of young people across Yorkshire, we want to hear from you!
Please send your CV and a cover letter (max 2 pages) telling us why you’re the right person for this role. Applications must be submitted by 23:30 on 5 September 2025. Please note that applications without a cover letter will not be considered.
Interviews will be conducted via Teams, and we may shortlist and invite candidates to interview before the closing date. Please note, we are only able to respond to shortlisted candidates.
At YE we are passionate and committed to keeping your data safe and secure. Full details can be found in the YE People’s Privacy Notice.
Join us – and help us give every young person the chance to thrive. Apply today!
We empower young people to discover, develop and celebrate their skills and potential.
The client requests no contact from agencies or media sales.
At an exciting time in JGDR's fundraising, we are looking for volunteering & community fundraising officers to support our communities in North Lincolnshire and East Yorkshire. It is a great opportunity to join a passionate team.
Hours: 35 hours per week (with occasional weekend and evening working as and when the role requires)
Location: This is a hybrid role, with regular travel required across the North Lincolnshire and East Yorkshire regions, including visits to our charity shops and centres. Weekend and evening work will be expected, as and when the role requires. Post holders will be expected to be working flexibly across their community 4 days out of 5 – with at least one day per week from our North Lincolnshire Centre – and attend regular team meetings in an agreed location.
Due to the scope and nature of the role, you will need to live within, or in close proximity to, North Lincolnshire. You will be required to have a valid driving license and access to a car to enable you to travel freely across the area without reliance on public transport.
When applying please send a CV and covering letter including why you are interested in the role, the skills and experience you can bring, how these relate to the position and any other information you would like us to know.
About us
All dogs deserve a good life and a safe, loving home. We exist to provide a safe place for dogs without a home, and to find new loving places for them to live.
We currently have three operating centres in North and South Lincolnshire and Nottinghamshire, and also provide support and community specific initiatives across East Yorkshire.
Fundraising at Jerry Green Dog Rescue (JGDR)
We are at an exciting moment in our fundraising history at Jerry Green Dog Rescue (JGDR). Our CEO, Christina Marriott, is a champion for the importance of fundraising and volunteering in securing the future of JGDR, and it is a great opportunity to join a passionate team ready to tackle the next stage of JGDR’s history.
Job summary
We are looking for a proactive, confident and supporter-focused fundraiser to build and manage relations with JGDR’s local community across North Lincolnshire and East Yorkshire. Working with the Volunteering and Community Fundraising Manager, you will deliver a strategy to grow income and volunteer numbers from the local community. This is a varied role which will cover:
· Stewarding and recruiting supporters undertaking their own fundraising activities, including those taking part in challenge events
· Organising & attending local events to raise awareness and income
· Proactively approaching and working with local &national businesses
· Recruiting and overseeing a network of volunteers who can support income generation in your local area. This role would suit a target-driven, approachable and resourceful fundraiser with ambition and drive – there is plenty of opportunity to make this role your own and drive forward growth in these crucial income streams.
Your role
You will sit in the Volunteering and Community Fundraising team, and report to the Volunteering and Community Fundraising Manager. You will manage your own time to effectively balance both developing and stewarding relationships with individual and corporate supporters in the local area and working through a network of volunteers to deliver fundraising and retail objectives.
You will develop and grow strong relationships with supporters, collaborating with colleagues across the wider organisation to ensure you are offering the best supporter experience you can. You will attend local events with, and through, volunteers, work with colleagues in our retail and operation sites, and spot other opportunities to promote JGDR in your community and drive support for our work.
You will deliver excellent stewardship to supporters and volunteers and develop relationships with key local contacts who can help to further JGDR’s mission. You will champion supporter care and ensure that all relevant supporter information is stored on JGDR’s CRM, Donorflex.
Key responsibilities
Community fundraising
· Identify, engage, and steward DIY and community fundraisers, developing strategies to promote fundraising activities in these groups and grow income from your local area
· Proactively pursue local business partnership opportunities, developing a pipeline of potential corporate support and making applications to secure support
· Provide high quality stewardship of supporters, groups and businesses within the community, responding to enquiries in a timely way and ensuring relationships are developed and maintained at a high standard
· Represent JGDR as the first point of contact within the community, promoting our mission, vision, and values alongside fundraising and volunteer opportunities
· Ensure that Donorflex is up-to-date and develop regular reporting mechanisms to inform the Volunteering and Community Fundraising Manager of outputs and results, and support understanding of the local audiences, including individual supporters, local businesses, and volunteers, and their historical engagement with the charity
Volunteering
· Work with the Volunteering and Community Fundraising Manager and Volunteering Administration Assistant to recruit, induct and train volunteers to support fundraising and other relevant initiatives in the local community
· Via volunteer support, oversee the distribution of collection boxes in your local area, monitoring and reporting on income generated
· Coordinate and attend – supported by a network of volunteers – key local events, e.g. county shows, to raise awareness of JGDR in the local community and drive support for the charity amongst target audience groups.
· Ensure JGDR retail shops, and their volunteers, in your area have relevant and timely information on current fundraising campaigns and other initiatives to share with customers
· Ensure that the Volunteering database, Volunteero, is up to date
Other duties
· Contribute content for social media, fundraising newsletters, publications and local media to support marketing objectives and increase our engagement with adopters, supporters and donors online
· Keep up to date with sector trends and developments in community and regional fundraising, and volunteering
· Ensure all fundraising activities and events operate within best practice and regulatory guidelines and comply with health and safety requirements.
· Act as a champion for fundraising compliance across the organisation, including ensuring adherence to the Fundraising Regulator’s Code of Fundraising Practice, the General Data Protection Act and PECR, and other relevant legislative requirements.
· Manage any complaints from supporters efficiently and sensitively
· Act as a collaborative role model to the wider team, and build strong working relationships with colleagues across the wider charity to be an internal ambassador for Fundraising and Marketing
This is not an exhaustive list of duties but outlines the key roles and responsibilities for this post. The post holder’s specific objectives will be set upon commencing their role.
You are:
· A target-driven and tenacious professional with experience in community and regional fundraising
· Knowledgeable about your local community, with a positive approach to your work and supporting your colleagues to achieve shared objectives
· Skilled at building relationships with people, and motivated by spending time getting to know supporters and volunteers in the local area
· Entrepreneurial, with a drive to seek out new opportunities to drive income generation and pursue them with a continual eye on hitting KPIs and targets
· Organised, with a keen eye for detail and a confidence in managing competing priorities effectively
· Financially proficient, and comfortable planning, monitoring and being accountable for fundraising budgets to agreed deadlines
· Familiar with sector trends and best practice methods of acquiring, retaining and stewarding supporters
· A credible and clear communicator
· Experienced in using CRM databases to input, monitor, and report on supporter data and to gather insights
· Diligent, organised and respectful of others’ contributions, and keen to work in an environment that encourages constructive feedback and collaboration
· Committed to dog welfare, and representing the values of JGDR both internally and externally
· Prepared and able to travel extensively in your region, including to other JGDR Centres and retail sites. A valid UK driving license and access to a vehicle will be necessary.
· Prepared and able to attend relevant supporter events in the evening and at weekends within the community; a time off in lieu policy for this is in place.
Diversity and Accessibility
Jerry Green Dog Rescue is committed to an inclusive and accessible recruitment process and encouraging equality and diversity among our workforces. We acknowledge that some candidates may require additional support to overcome barriers experienced during the application process.
The client requests no contact from agencies or media sales.
Role summary
The Minster Centre is a small, friendly organisation and the Reception Manager needs to be an adaptable and flexible person who enjoys teamwork within a continuously evolving environment. The Reception Manager role is varied, and you will be expected work with initiative and autonomy to respond to the needs of the Centre.
Terms and conditions
Salary: £21,064.54 pro rata (£29,489.77 FTE)
Hours: 25 hours per week as follows Monday 9am – 5pm, Tuesday 9am – 4.30pm, Wednesday 8am – 1pm, and Friday 9am – 5.30pm. Some flexibility in hours may be possible.
Location: The Minster Centre, Queens Park, NW6 6RD
Contract: Part time, permanent
Benefits: Pension scheme, flexible working options, generous enhanced paternity and maternity and adoption policies, closure between Christmas and New Year with additional paid holiday, enhanced sick pay entitlements increasing with length of service
Annual leave: 33 days (including bank holidays)
Responsible for: Receptionists
Reports to: Facilities and Membership Manager
How to apply
Please apply by sending your CV and the additional forms available on our website. Candidates must send a cover letter addressing how you meet the person specification. Your application must be sent by 12pm on Monday 1st September 2025 by email to Afua Pierre, HR & Governance Manager.
We reserve the right to close this vacancy early if we receive sufficient applications for the role. If you’re interested, please submit your application as early as possible. For further information please contact Leon John, Facilities & Membership Manager.
We particularly welcome applications from people from underrepresented groups in the field of psychotherapy and counselling and in our organisation, including people from global majority communities, the LGBTQ+ community, care leavers, disabled people and people from other minorities.
To fulfil the role, you must be resident in the UK and have the right to work. You will be required to provide proof of your eligibility to work in the UK.
If you are a practising therapist, please review whether you currently have any Minster Centre students as clients and in which year and let us know if this is the case so that we can manage any potential dual relationships.
Background
The Minster Centre is a registered charity based in Queens Park, London NW6 that trains psychotherapists and counsellors and provides an accessible therapy service. As an accredited higher education organisation, we provide in-person and online courses throughout the week and weekend. The Minster Centre provides a psychotherapy and counselling service to the local community and has a number of rooms that are hired out for therapy, training, and events.
The Reception Manager is a critical and central role at The Minster Centre, providing a welcoming service to students, room hirers, therapy clients and staff members that is efficient and aligned with The Minster Centre’s Ethos. As part of this role, you will provide first-line support to tutors and students as well as undertake administrative duties crucial to the running of the Centre. You will also provide support to other staff members where appropriate.
Job summary
The ideal candidate will have previous administration and front of house experience to help ensure that all building users (students, room hirers and clients) are welcomed, that the building is available and set up for training and therapy services, and that the building is closed and secured at the end of the day. Furthermore, they would be organised, have excellent IT skills and knowledge and, ideally, practice of using Zoom. They will have the ability to work calmly and efficiently under pressure. In addition, they will be able to work autonomously on various tasks and work well in a team. This is a great opportunity for someone with relevant transferable skills to develop those skills further.
Duties and responsibilities
Oversee and manage the Reception Team
- Ensure Reception is always covered by organising a reception rota that covers absence, holidays, etc.
General management of Reception
- Receive and welcome visitors.
- Co-ordinate access to the building, opening and closing of the building.
- Respond appropriately to emergencies.
- Order stationary and other supplies as requested.
- Manage petty cash.
- Keep the reception area tidy.
- Ensure there are adequate supplies of daily refreshments and organise catering for specific events.
Event and training support
- Set up for events and assist with special or evening events when requested.
- Organise and keep track of First Aid and Fire Marshal trainings.
Administration
- Manage the room booking system, including the processing of invoice figures in communication with Finance Assistant/Credit Controller.
- Deal with room booking enquiries and bookings for events.
- Answer, screen, and forward incoming telephone calls, and provide basic information when needed.
- Undertake data entry tasks, or similar, in quiet periods.
- Deal with customer queries or complaints politely and positively.
Facilities
- Work with the Facilities and Membership Manager to source and organise suppliers to meet the various facility needs of the building.
- Ensure that the building has adequate cleaning by working with the Facilities and Membership Manager in communication with Total Clean.
- Conduct daily spot checks of the building and report any significant problems to Facilities and Membership Manager.
- Undertake small repairs of damaged equipment or fixings.
IT support
- Field/triage general IT Support emails with the IT Team.
- Diagnose and resolve equipment issues on site.
- Support tutors and office staff with basic Office apps, Moodle, Zoom queries (support and training can be provided).
- Provide IT support for tutors facilitating Zoom teaching sessions including troubleshooting.
- Manage tutor Zoom accounts.
- Schedule Zoom sessions.
Student support and progression
- Ensure that students are enrolled on courses and set up on systems accurately.
- Manage the re-enrolment process between academic years.
- Oversee the recording of student progression.
- Liaise with and support the Operations Team in organising the annual Graduation event and ensuring all eligible students receive timely information.
This is not an exhaustive list of duties and responsibilities. The post holder may be required to undertake other duties which fall within the ambit of the role, in discussion with their line manager or the Interim Management Team.
The post holder is expected to comply with all relevant policies, procedures and guidelines of The Minster Centre, including those on Equal Opportunities, Health and Safety and the Data Protection Act.
Please apply by sending your CV and the additional forms available on our website. Candidates must send a cover letter addressing how you meet the person specification. Your application must be sent by 12pm on Monday 1st September 2025 by email to Afua Pierre, HR & Governance Manager.
We reserve the right to close this vacancy early if we receive sufficient applications for the role.
The client requests no contact from agencies or media sales.
Championing supporter care across The Charity, you will lead on guaranteeing a high quality experience for our donors and supporters through their journey with us. Everything the team does is about ensuring CX excellence, from handling first communications and processing income, through to ensuring that an appropriate ‘thank you’ is received.
Responsible for a small team of both Central Operations and Supporter Care experts you’ll ensure that our community are placed at the centre of all we do. Working with Fundraising, Finance and Marketing you’ll ensure the smooth running of our campaigns and income reconciliation, implementing the workflows to get the right data into the CRM, acting as the central point between them and our technical teams (Website, Journeys, Finance and IT).
WHO WE'RE LOOKING FOR:
With boundless energy, passion and enthusiasm, you are the positive and welcoming face of the Charity, inspiring and motivating our supporters and encouraging their ongoing participation. You’ll work tirelessly to ensure that they receive the best possible service and see themselves as an integral part of our community.
You’ll have proven experience of working in a busy Supporter Care or customer-focused role, as well as being a people manager, with a good understanding of the fundraising environment. You’ll need a strong understanding of our systems, processes, fundraising options and services. You’ll also be responsible for inspiring excellent supporter care across the Charity, ensuring that our community is placed at the centre of all we do
KEY ACCOUNTABILITIES:
- With the support of the Head of CX, provide an exemplary core Supporter Care and Central Operations function, meeting agreed SLAs to maximise supporter engagement, stewardship and accurate income processing
- Oversee accurate daily and monthly bank reconciliation, working closely with the Finance and Fundraising teams
- Support initiatives to maximise engagement by calling supporters e.g. to welcome them to The Charity and to talk to them about Gift Aid
- Work with the Head of the CX team to create monthly reports to evidence progress and adherence to the team SLAs
- Manage complaints and assist other teams in responding to complaints, ensuring robust recording in the CRM
- Lead on new supporter care projects and activities
- Regularly review fundraising and complaint policies, updating documentation and processes as needed e.g. vulnerable persons policy
- Provide supporter care ‘consultancy’ for other teams and promote supporter care excellence
- Keep up to date on current fundraising regulations and legislation; share knowledge and best practice with the wider team
- Lead on planning, implementing and documenting team processes, striving to automate and improve wherever possible
- Facilitate and provide training to members of the team as required
- Support regular reviews of Gift Aid and ensure Gift Aid claims and income are maximised, working closely with the Finance team
- Identify volunteer opportunities and manage team volunteers, acting as a Volunteer Champion for the team
The Brain Tumour Charity is the world’s leading brain tumour charity and the largest dedicated funder of research into brain tumours globally.



The client requests no contact from agencies or media sales.