Community supporter care officer jobs in birmingham, west midlands

The National Lottery Community Fund is recruiting for a Stakeholder Engagement Manager, a key role in our External Affairs Team sat within our newly formed Communications Directorate.  

This role is part of our ambitious transformation as we implement a significant pivot in our communications approach – building on our support for grant-making to demonstrate the powerful impact communities have in strengthening society and improving lives.

This role offers an exceptional opportunity to shape our stakeholder engagement during a time of exciting change. You will position the Fund as a convening force in civil society, advancing community priorities through evidence-based advocacy that demonstrates how our funding strengthens communities.

Using your insight into the sector, you will work with colleagues to map and manage priority stakeholder relationships relevant to our missions and the impact of our funding. You will develop targeted engagement strategies to strengthen and diversify our stakeholders, delivering key activities including communications, events, briefings and meetings to support the development of these relationships.

Working with colleagues across communications and funding teams, you will identify and act upon opportunities to demonstrate the impact of our funding on communities and how it aligns with relevant and influential stakeholders and organisations. You will have strong project management experience, with a robust approach to tracking relationships and managing stakeholder data, ideally through the use of Customer Relationship Management (CRM) systems.

The ideal candidate will bring a strong communications and engagement background, as well as experience in working with senior level stakeholders. Ideally you will have had exposure to the voluntary, community and social enterprise sectors. You should excel at building relationships with diverse stakeholders and be adept at navigating complex external environments.

Key responsibilities:

• Map and prioritise the Fund's stakeholder framework, identifying key influencers and decision-makers across sectors, ensuring an effective cadence of engagement (making it clear who are we talking to, when and why)
• Design strategic engagement plans that align stakeholder relationships with our missions and corporate plan, as part of the Fund’s integrated communications strategy
• Lead the creation of stakeholder toolkits and narrative materials that enable senior leaders and colleagues to engage effectively
• Coordinate high-profile events and engagement opportunities that strengthen the Fund's position in civil society
• Build measurement frameworks to evaluate the impact of stakeholder engagement activities
• Provide expert counsel to colleagues on relationship management and influencer engagement
• Maintain the SRM system and support colleagues across the Fund to use appropriately.
• Work with Communications Business Partners to integrate stakeholder engagement into portfolio strategies

Location: You will be expected to be based in the country you will be supporting. We have a hybrid approach to working with work pattern and exact location agreed with the successful candidate. Our offices are in Belfast, Birmingham, Cardiff, Exeter, Glasgow, Leeds, London, Manchester, Newcastle and Newtown.

Interview date: Week commencing 7th July - virtual

On application, please align your supporting statement to the criteria below

Essential criteria

• Strong experience in stakeholder engagement and partnership development, with a track record of advising at senior levels
• Proven ability to design and deliver engagement programmes that meet organisational objectives
• Experience building stakeholder mapping tools and evaluation frameworks
• Strong project management, coordinating complex engagement activities
• Experience drafting and delivering high-quality presentation materials, often under tight timeframes
• Evidence of continuing professional development.

Desirable criteria

• Understanding of, or background in VCSE, public sector or civil society partnership development
• People management experience

Equity, Diversity and Inclusion  

Communities in the UK come in all shapes and sizes. National Lottery funding is for everyone – therefore, we are committed to equity, diversity and inclusion and we work hard to ensure our funding reaches where it is needed.  

We also believe our people should represent the communities, organisations and individuals we work with. That’s why The National Lottery Community Fund is committed to being an inclusive employer and a great place to work. We recognise and celebrate the fact that our people come from diverse backgrounds. We positively welcome applications from people from ethnic minority backgrounds, people with disabilities or longstanding health conditions, people who are LGBTQ+, and people from different socio-economic and educational backgrounds, as well as people of all ages. 

As a Disability Confident Employer, we take a proactive approach in making reasonable adjustments, if needed, throughout the recruitment process and during employment. (This can be related to a physical and mental health condition.) 

Trauma Treatment International (TTI) is a registered charity in the UK. Our focus and expertise is in providing evidence-based psychological treatment and support to victims of collective violence around the world. As well as providing treatment for victims directly, we work with organisations and communities to manage, mitigate and prevent trauma. 

This is a highly rewarding role and an exciting opportunity to join and lead our small, yet experienced and impactful team. The role offers the platform to work creatively and flexibly internationally, network with fantastic organisations and help to influence, shape and sustain TTI’s strategy and activities in this pivotal time in the organisation’s development.

JOB DESCRIPTION

 Key Areas of  Responsibility

Clinical strategy and plans for growth

Have responsibility for the strategic development of TTI’s clinical team, clinical delivery and clinical outcomes, to meet TTI’s ambitious and transformational Strategy 2025-2030.

Provide clinical leadership to the development of TTI’s strategic vision and annual delivery planning, models of service delivery, standards and clinical governance.

Support and enable partners, service users and especially those with lived experience to inform TTI’s clinical service design, delivery and evaluation and to engage in communications and research activities in a way that is psychologically safe and follows principles of trauma-informed practice.

Manage TTI’s clinical capacity and skills, and oversee the growth and development of the team, including recruiting, supervising and managing workload/ assignment of internal staff, associates and external multi-disciplinary team to ensure the organisation’s ability to meet service demand.

Develop and implement strategies to actively promote diversity in the clinical team and champion culturally sensitive approaches to trauma treatment through research, partnerships and new projects.

Liaise directly and regularly with TTI’s Trustee with responsibility for clinical oversight, and provide regular reports to the Board of Trustees to support strategic decision-making and risk oversight.

Oversee the smooth running and effectiveness of specialist clinical advisory groups (clinical advisory groups, research advisory groups and project advisory groups) for TTI that meet the strategic requirements of the organisation and build the evidence base, engage experts and build the reputation and scope of TTI’s work with professionals, networks and sectors in the UK and internationally.

Take a lead in developing clinical research opportunities, identify opportunities to develop Quality Improvement Projects and disseminate learning internally and externally in collaboration with the communications team.

Build relationships with Clinical Leads in organisations with shared aims, to build TTI’s relationships and opportunities for partnership and project working.

Lead the design of internal wellbeing policies and activities and embed trauma-informed knowledge and skills across the organisation, including with clinical and non-clinical staff and trustees.

Delivery of Clinical Services

Drive TTI’s clinical delivery, in line with TTI’s overarching strategic objectives, including setting long-term and annual objectives and KPIs, within the context of clinical evidence- based best practice, trauma informed principles, participation of those with lived experience and budgetary, donor and risk-management requirements.

Oversee the development and implementation of TTI’s clinical treatment pathways for survivors of torture, trafficking, slavery and violent conflict or those affected by vicarious trauma or burnout through their work in human rights, including:

• up to date and evidence based clinical pathways for the main clinical presentations we see at TTI
• robust assessment, formulation, treatment and ending processes
•  robust partnership agreements with organisations referring people to TTI for clinical treatment.

Develop and refine TTI’s clinical services in response to community needs and local/global events, in line with TTI’s strategy, including for working in international communities affected by violent conflict.

Maintain an appropriate clinical caseload.

Deliver services to TTI’s organisational clients, (including organisational reviews, trauma training, 1:1 professional consultations, critical incident support), especially to pilot, test and quality control these aspects of TTI’s delivery.

Support gaps in clinical team capacity as required to ensure smooth running of delivery and excellence of service to our individual and organisational clients.

Support internal processes led by the fundraising team to design new projects and develop grant applications in order to grow the reach and impact of TTI’s work.

Support the development of international projects and partnerships and oversee the safe delivery of international work, whether in person or online, in collaboration with the Projects and Partnerships Lead.

Attend conferences and networks of psychologists in order to learn and embed TTI’s clinical reputation and access to learning and dissemination.

Quality Assurance and Evaluation

Deliver an evidence-based and continuous evaluation culture and promote internal reflection and learning.

Maintain and further develop a robust framework for quality assurance and evaluation of TTI’s clinical activities, including engagement of clients, service users and those with lived experience.

Oversee the consistent use of evidence based clinical measures and ensure robust processes to monitor, evaluate, learn and report on the quality and impact of TTI’s clinical activities and outcomes.

Support the transition of TTI’s clinical team and associates onto client management software,  with a focus on good data, confidentiality and consistency of adoption.

Ensure that all systems and processes for storing, managing and reporting on clinical/client data provide robust confidentiality, security and meet TTI’s policies and legal frameworks including Data Protection Act 1998, Caldicott principles.

Provide regular, timely and accurate data on TTI’s clinical activities and outcomes, to contribute to reports for donors, communications campaigns and annual impact reports and as required throughout the calendar year.

Provide quarterly performance reports to the CEO and Clinical Trustee on clinical performance, based on clinical data and input from the clinical team and attend Board meetings as requested to report on clinical delivery.

Oversee TTI’s processes for gathering and responding to feedback from clients and service users, and manage formal and informal complaints relating to the delivery of clinical delivery with the CEO.

Clinical Risk and Safeguarding

Hold delegated authority from the Board for TTI’s clinical risk management, including engagement in TTI’s Risk-Management Sub-Committee, driving implementation of risk-management and mitigation actions relating to clinical delivery and leading TTI’s monthly internal QSP meetings.

Feed into internal annual policy review processes, as they relate to clinical delivery, risk management and compliance with clinical duties and trauma-informed practice.

Be the Safeguarding Lead for TTI, escalating to the Senior Safeguarding Leads as required and ensure processes are in place to meet TTI’s Safeguarding Policy and procedures within the clinical team and associates.

People Management

Line manage and supervise senior clinical staff and provide support in their duties to manage and supervise their direct reports.

Notice and respond appropriately to any performance management issues.

Organise CPD opportunities for internal staff and associates. Oversee the Head of Treatment Services in delivering peer support for internal staff and associates. Update staff of any relevant changes in professional guidance.  

Support the wellbeing of the clinical team and embed a culture of self-care, trauma-informed practice and delivery excellence.

Take up monthly external supervision provided by TTI.

Identify skills gaps and strategies to fill these across the clinical function, within budgetary constraints and maximising access to and sharing of internal knowledge and expertise.

Maintain up to date knowledge of requirements, guidelines and best practice from clinical governing bodies.

General

Provide clinical input into communications materials and content in line with TTI’s Communications Strategy as required by the communications and marketing teams.

Compliance with organisational policies and practices, and attendance at mandatory training.

Any other appropriate duties as required by the organisation.

Personal Specification

 Essential Criteria

● HCPC registered psychologist who has completed Post Graduate doctoral level training in counselling or clinical psychology.

● Minimum 5 years post registration experience working within mental health services.

● Managerial and leadership experience

● Clinical experience across the life span of individuals

● Up to date knowledge and experience of working with clients with PTSD, complex PTSD, survivors of human rights abuses, such as torture, and/or war related trauma and/or asylum seekers.

● Training in at least two UK NICE guidelines evidence based treatment for PTSD.

● Significant experience of psychological assessment and treatment of clients across a range of settings (could include one or more of NHS, voluntary sector, international humanitarian, community-based, inpatient, field hospital, disaster response etc).

● Experience of developing and delivering training online and in person.

● Knowledge of risk management, safeguarding

● An understanding of the complexities of experience of those surviving torture, trafficking and slavery, persecution and violent conflict

● Understanding of workforce exposure to trauma or traumatic material and experience in staff support

● Evidence of post qualification development

● Training and supervisory experience

● Project management experience

● Ability to manage, motivate, support, develop and lead an online team and promote safe remote working

● A degree of financial awareness with an appreciation of the need to balance the provision of quality care against a budget

● Knowledge of appropriate standards and external regulatory bodies, such as the Care Quality Commission.

Desirable Criteria

● Experience of crisis response work

● Knowledge of languages or cultures of those we seek to support

● Lived experience of the issues reflected in TTI’s mission and aims

● Working knowledge of relevant Mental Health, Asylum, Employment and Health & Safety Legislation (e.g. Human Rights Act 1998, Immigration and Asylum Act 1999, Mental Health Act 1983 and Mental Incapacity Act 2005) 

● Experience of working in the charity sector or international development sector in the UK or internationally

● Experience in facilitating critical incident response sessions and reflective practice

Qualifications

Doctorate in Clinical Psychology (DClinPsy)

Doctorate in Counselling Psychology (DPsyc)

WHAT WE CAN OFFER YOU:

● 33 days annual leave, pro rata to reflect contractual hours (including bank holidays and 3 mandatory days over the Christmas period)

● 3% Employer Pension contribution

● Commitment to staff wellbeing as a trauma informed organisation

● Commitment to personal and professional development

● Flexible working to fit your personal circumstances

● Opportunity to lead the organisation’s clinical development and make your mark as the organisation grows

The Rainy Day Trust is seeking a Chief Executive Officer to lead our small but mighty charity as we enter an exciting new strategic planning cycle. If you’re an enthusiastic, dynamic leader ready to roll up your sleeves and drive real change for those who’ve worked in the home-improvement sector, this is your opportunity to steer an 182-year-old charity into its next decade.

About Us
The Rainy Day Trust provides practical, financial and emotional support to people who work - or have worked - in the home-improvement and enhancement industries (builders’ merchants, DIY, garden centres, tradespeople and related sectors). We deliver grants, debt relief, apprenticeship funding, fuel-poverty assistance, legal advice, counselling and e-learning, partnering with industry peers to tackle poverty through both direct intervention and prevention. We pride ourselves on punching above our weight to ensure every beneficiary lives with dignity.

The Role
As CEO, you will work in partnership with the Board to finalise and own our new five-year business plan, ensuring its successful delivery. You’ll combine strategic vision with hands-on leadership. overseeing service delivery, fundraising, financial stewardship and regulatory compliance, while modelling our core values of transparency, fairness, energy, inclusivity and compassion.

Key Responsibilities

• Strategic Leadership: Co-create, implement and evaluate the new five-year strategy, business plan and budgets.
• Operational Management: Lead a small core team and manage partner relationships (e.g. Maximus for casework). Ensure high-quality, cost-effective service delivery and robust risk controls.
• Income Generation: Devise and deliver a diversified fundraising strategy (corporate partnerships, events, digital campaigns) to secure financial stability in a demanding climate.
• Governance & Compliance: Act as Nominated Individual to the Charity Commission; support the Board in trustee recruitment, training and governance best practice.
• External Relations: Serve as chief spokesperson; build and sustain partnerships across the home-improvement sector to raise awareness and influence.
• Culture & Values: Foster an organisational culture of learning, innovation, professionalism and integrity that reflects our values at every level.

Key Details

• Job Title: Chief Executive Officer
• Salary: circa £70,000 per annum
• Contract: Permanent, full-time (evenings and occasional weekends; UK travel required)
• Location: Head office in Bromsgrove, Worcestershire, with travel across the UK

Person Specification

Essential

• Graduate or equivalent vocational qualification.
• At least 10 years’ senior-management experience in a comparable organisation (charity, social enterprise or commercial).
• Proven track record of income generation across varied channels.
• Experience of strategic planning, budget management and regulatory compliance (Charity Commission, SORP).
• Strong leadership skills: able to inspire small teams and foster collaborative partnerships.
• Excellent communicator, both orally and in writing; adept at presenting complex issues succinctly.
• Financially literate: able to interpret spreadsheets, set forecasts and manage risk.

Desirable

• Experience in the home-improvement, construction or retail sectors.
• Familiarity with mental-health or preventative-welfare work.
• Background in formal collaborations/joint ventures.

Attributes

• Values-driven, demonstrating integrity, empathy and inclusivity.
• Strategic thinker with a results-oriented, commercial mindset.
• Resilient under pressure, well organised and adaptable to changing priorities.
• Curious and innovative: open to new ideas and continuous learning.

If you would like to receive an Information Pack for this role with details on how to apply, please send an expression of interest and (optional but appreciated) a CV or professional profile in confidence to our consultant, Jenny Hills via the apply button. For an informal and confidential conversation about this position, please contact Jenny at the above address with suitable times to speak.

Closing date for applications: 9am, Monday 30th June 2025

As leading charity recruitment specialists and a certified B Corp, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.

Job Title: Housing Support Worker

Location: Warwickshire
Salary: £25,857.12 per annum
Contract type: Full Time, Permanent

Hours: 37.5 hours per week

This is an opportunity to join Refuge as a Housing Support Worker to provide high quality practical and emotional support to survivors of domestic abuse and their children living in our dispersed refuge accommodation in Warwickshire.

You will be forming a team that makes up the Warwickshire Dispersed Safe Accommodation service. This service will provide emergency safe accommodation across Warwickshire with high-quality domestic abuse support, ‘by-and-for’ services for survivors of domestic abuse and their children.

Housing Support Workers will work closely with the Floating Support Workers and Child Support Workers (who provide the personal support to survivors of domestic abuse and their children) to ensure that the emergency accommodation and support meets the whole range of survivors’ needs.

The post holder will be responsible for the Health and Safety and maintenance of emergency safe accommodation units in multiple 1–3-bedroom properties across Warwickshire. This will include the practical set up and maintenance of home furnishings and utilities in each property and the management of the cleaning and replacements required between each use of the accommodation unit.

The post holder will provide support to survivors fleeing domestic abuse around accessing housing benefit for the dispersed accommodation and support survivors with exploring and accessing move on accommodation.

The Housing Support Worker (HSW) will be responsible for ensuring that the properties will maintain Refuge’s accommodation standards and comply with all Health and Safety legislation and requirements

Housing Support Workers will work in partnership with both statutory and voluntary sector partners to ensure that the properties are managed to a high standard and ensure a welcoming approach to all survivors and their children.

As part of this role, you will be required to participate in an out-of-hours on call rota.

This post is restricted to women due to the nature of the role. The Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies.

Closing Date: 09:00am 20 June 2025

Interview Date: 3 July 2025

Refuge is the UK’s largest provider of specialist services, and we are proud to be a leader in our field and an employer of choice, with leading edge systems for supervision, quality management and development.

Refuge offers a variety of exciting opportunities to learn, develop and grow in your career. We recognise the value everyone brings to the organisation to achieve our aims and are dedicated to developing and rewarding our staff. More details of our benefits can be found in Job Information Pack.

The Belay Foundation is a small charity with big ambitions to improve the lives of adoptive, special guardian and kinship care families. We deliver innovative trauma-responsive services that families value and we are looking for an experienced charity leader to take us through growth into the next chapter of our story. Please note that our closing date has changed to Wednesday 18th June. 

Relationships are at the heart of everything we do and we use DDP principles (Dyadic Developmental Practice) to train our staff and to inform how we deliver our services. 

• Job title: Chief Executive Officer - Interim
• Pay: £350 per day
• Location: Remote but quarterly in-person staff meetings in Bath/Wiltshire and annual trustee in-person meeting
• Hours: 2 days per week
• Length of contract: 1 year
• Start date: September 2025, negotiable
• Reporting to: Co-Chairs of Trustees
• Responsible for: Operational team of 3
• Recruitment closing date: 5pm Wednesday 18th June

Responsibilities:

• Leadership of the organisation and management of staff
• Holding the safeguarding of our children and their families at the heart of all we do
• Eliciting feedback from families and the wider beneficiary community to develop services
• Fundraising and income development
• Ensuring the financial management of the charity works towards greater sustainability
• Developing the organisational structure, its processes, and methods of service delivery
• Delivery of accreditation as required e.g., DDP (Dyadic Development Practice) and CPD (Continuing Professional Development)
• Protecting the reputation of the organisation, constantly improving processes and procedures
• Improving service efficiency and maintaining compliance e.g. GDPR
• Overseeing public relations activity
• Developing all of the above with an eye to environmental sustainability
• Other responsibilities as designated by the Trustees

Who we are looking for:

We are looking for an experienced charity leader to hit the ground running with some knowledge or awareness of the families that we support and the issues that they face. Most importantly we are looking for experience of financial management, fundraising, staff management and strategic development to help our organisation grow and thrive into the next 5 years and beyond.

Essential experience:

• Knowledge or awareness of children in permanence who have been in the care
• system for example in adoption, special guardianship or kinship care families
• Leadership within a growing organisation
• Leadership and management of staff and volunteers
• Fundraising and diversifying income
• Financial management
• IT literacy

Desirable experience:

• Familiarity with Dyadic Developmental Practice
• Development of systems that enable good processes and communication across the
• organisation
• Partnership working with other organisations e.g. charities and local authorities
• Attributes and skills:
• High levels of empathy for different experiences
• Ability to prioritise
• Ability to engage and motivate a team
• Professionalism
• Communication to different audiences from families to press statements
• Ability to ask for help and understand own limitations
• Capacity for self-reflection
• Able to work flexibly in terms of hours
• Commitment to our values of empathy, respect, professionalism, learning, partnership, innovation

Business Development Officer – London, South East and East of England

Role purpose:

1. Retain and grow relationships with existing centres through tailored engagement strategies that drive programme registrations and increase impact. 
2. Identify and convert new opportunities through proactive outreach, lead generation, and effective nurture tactics to deliver new business income. 
3. Deliver excellent customer service, ensuring a high-quality centre experience that builds trust and long-term loyalty. 

Key responsibilities:

Retain and grow existing centre relationships 

• Manage a portfolio of existing centres, ensuring regular and meaningful engagement aligned to their needs, delivery patterns, and growth potential. 
• Deliver against annual centre income targets by supporting centres to continue and expand programme delivery. 
• Develop and implement tailored engagement plans that reflect sector priorities, sector and programme maturity, and centre feedback. 
• Analyse Business Intelligence (BI) dashboards to identify retention risks, spot growth opportunities, and respond to trends with proactive support. 
• Coordinate requalification conversations and re-engagement activity to sustain long-term partnerships. 

Generate and convert new business 

• Identify and research high-potential leads across your allocated sectors (e.g., secondary, FE, community) using BI and CRM insights, sector intelligence, and marketing-generated activity. 

• Plan and deliver proactive outreach activity via a Sector Development Plans. 

• Build and maintain a personal pipeline of prospects and log progress regularly updating conversion insight and forecasts. 

• Support new centre onboarding, from initial conversations through to registration and early delivery support. 

• Collaborate with Marketing on lead nurture campaigns, sales funnel activities, and content that targets sector-specific priorities. 

Deliver outstanding customer experience 

• Serve as a primary point of contact for your centres, responding promptly and professionally to queries, issues, and feedback. 

• Ensure every interaction reflects the Leadership Skills Foundation’s values. 

• Maintain consistent and accurate records of communications, registrations, and engagement history. 

• Support customer feedback collection and contribute to the analysis of satisfaction and improvement opportunities. 

• Champion a customer-first mindset and share insight to improve performance against our customer experience objectives. 

Use data and insight to drive decisions 

• Regularly review and report on programme performance, income data, and registration trends for your assigned centres and sectors. 

• Use BI dashboards and management reports to inform your planning, prioritisation, and stakeholder engagement. 

• Report on your own progress against KPIs and contribute to departmental performance reviews and forecasting activities. 

Collaborate across teams and support innovation 

• Work closely with key teams to coordinate campaigns, messaging, and respond to customer feedback. 

• Feedback insight from centres to inform programme development and sector-specific improvements. 

• Contribute to team planning meetings, training sessions, and department-wide initiatives. 

• Support the induction of new team members and contribute to a collaborative, learning-focused team culture. 

Skills, experience, and knowledge

Essential 

• Previous experience in a customer supporting role, with an emphasis on relationship management and customer experience.  
• An understanding of education systems in the UK.
• An understanding of initiating prospect engagement, business development strategies and meeting sales targets.
• Strong interpersonal and communication skills.
• Experience of working on own initiative and being a self-starter.
• Confidence in presenting externally to customers and partners.
• Experience of working with sales forecasting tools and Management Information systems.
• Analytical thinking and evaluation skills, with the ability to interpret data and performance metrics to support decision making.
• Ability to present information concisely using Microsoft Office programmes.
• An ability to network, influence and build relationships with key stakeholders and customers.
• An ability to convert external relationships into long standing customers results.

Desired

• Previous experience in a sales environment.
• An understanding and passion for leadership skills development and the value it provides for young people and centres. 
• Excellent customer service skills.
• An understanding of awarding bodies and their operating landscape. 

There are numerous benefits that are available to you as a member of Leadership Skills Foundation.

In addition to working for an organisation that is forward thinking with a clear commitment to your wellbeing, we also offer an array of both contractual and non-contractual benefits as outlined below.

Contractual benefits:

• Standard 36 hour working week.
• 25 days annual leave rising to 30 days per year after completion of five years’ service.
• Automatic enrolment into NEST Pension scheme after three months, with the option to join group personal pension plan with matched contributions up to five percent following successful completion of probationary period.
• Agile/flexible working.
• Home working.

Non-contractual benefits:

• Discretionary extended Christmas break.
• Vitality Health Care Plan following successful completion of probationary period – with the option to add family/significant others at reduced rate.
• Meaningful and regular one-to-one system as part of a structured personal development process.
• Sight test and eyewear financial support.

Operations Officer (Internal role names: Scheduler, Response Coordinator and Volunteer Coordinator)
 

Time: 2.5 days per week (20 hours). Monday is an essential working day, the rest of the time can be worked flexibly within business hours.

Where: Remote - UK based. Two team days per year in London / South East or online. 

Salary: £26,000 full time equivalent 

Deadline: 11th July

As Scheduler, you’ll help allocate new client referrals to our team of practitioners and coordinate smooth handovers between team members. You’ll work closely with the Scheduling Lead and wider operations team to ensure efficiency and continuity of care.

In the Response Coordinator role, you'll manage all incoming enquiries via phone and email, ensuring timely responses and directing queries to the appropriate team member.

As Volunteer and Placement Coordinator, you’ll oversee the onboarding of volunteers and Music Therapy student placements, matching individuals to suitable settings, and handling DBS checks and references.

You’ll also contribute to ongoing improvements by sharing feedback and insights from your role to support the development of internal systems and processes.

Accountabilities

This role involves a range of duties that may vary week to week. Key responsibilities include:

• Responding promptly to general enquiries from individuals and organisations via phone and email

• Supporting the scheduling team with new referrals, service contracts, and opportunities, including liaising with Music Therapists and Community Musicians

• Maintaining accurate and up-to-date records in our CRM system (Salesforce or similar experience is desirable), including logging communications and key information

• Ensuring clear and consistent communication with clients, referrers, and partner organisations regarding referrals and enquiries

• Creating and managing service agreements using Jotform

• Assisting with assurance and compliance paperwork

• Transferring referral data and supporting team members in keeping client records current

• Coordinating student placements and volunteer onboarding, including DBS and reference checks and matching to appropriate settings

• Signposting individuals to relevant resources where appropriate

• Providing operational support to team members and directing queries to the appropriate colleague

Person specification

We are looking for a highly organised, efficient individual who can work independently and take initiative when needed. The ideal candidate will demonstrate empathy and sensitivity in all communications, with a warm and supportive telephone manner and the ability to write clear, compassionate email responses to clients and referrers.

Strong interpersonal skills and a collaborative approach are essential, as this role involves close interaction with colleagues across the team. An understanding of, or willingness to learn about, music therapy and the experiences of our clients is important.

Confidence using digital tools and systems is essential, as the role involves working with a range of platforms to support service delivery and coordination.

Key essential competencies: 

• Excellent and clear communication both written and verbal 

• Attention to detail

• Ability to prioritise effectively where needed

• Ability to work with sensitive data confidentially and in line with GDPR requirements

• An empathic and understanding approach

• Understanding of safeguarding practices and willingness to stay up to date with regular training

• Ability to understand the needs of our clients to help ensure the right support, in collaboration with the practitioners 

• Ability to work responsively to changes

Desirable: 

• Experience of working with a CRM database, Salesforce is preferable

• Experience using Google workspace and Google Docs and Sheets 

• Experience working with Jotform and Slack is preferable

Training will be provided in all these areas should you not have experience working with these platforms. 

Job benefits

With our benefits there is something good for everyone. We are a progressive organisation that believes building a good team culture is not only good for everyone who works for us – but it makes a difference to how we engage with our clients too.

That’s why when you join Chiltern Music Therapy, you can expect to receive a wide range of impressive employee benefits including:

• Competitive annual leave allowance

• Flexible working

• High street discount shopping portal

• EAP package - access to confidential support and wellbeing services

About Chiltern Music Therapy

Chiltern is an award-winning social enterprise that provides music therapy, community music services and training to over 1700 people of all ages and many different needs across England each year. Formed in 2011 from a desire to change how music therapy was offered in the UK, we hold accessibility and financial inclusivity at our heart, working across health, education, social care and community settings.

Proud to be a self-managed and employee-owned organisation, we strive to create a world where music therapy is the transformative thread in the lives of the children and adults we support. At Chiltern we recognise the different strengths within our team. We provide an environment where people can take charge of the work they do and make informed decisions using professional judgement and life experience, alongside peer support. We’re welcoming, inclusive, and have worked hard to create a positive environment that we are proud of. You can find out more about us on our website.

How to apply

To apply, please email your CV and a one-page covering letter which should include your reasons for wanting to join Chiltern Music Therapy and suitability for the role.

We welcome enquiries and applications from people of all identities and backgrounds and value diversity in our workforce.

Closing date for applications: 11th July 2025

We encourage candidates to apply as soon as possible as we may close applications early depending on application numbers.

For more information about Chiltern Music Therapy please visit our website

A fantastic opportunity has arisen within our award-winning fundraising team, to join us in an exciting new role of Legacy and In Memory Fundraiser.

At Birmingham Women’s and Children’s Hospital Charity, we believe there’s always more we can do for our sick kids and women, and that’s why we will always strive to do more for our patients and families. It’s our mission to raise the vital funds needed to make a real difference to all who use our hospitals, and to make our hospital feel just like home. 

This role requires someone with experience in legacy or in-memory fundraising, excellent communication skills and a strategic mindset. You will be able to connect meaningfully with supporters, manage multiple campaigns, and drive forward our strategy for growth and supporter engagement. You will be an ambitious, experienced, target driven relationship fundraiser, who is passionate and well-equipped to join our fast-paced team. 

To be successful in this role you will: 

• Have previous experience in relationship management and income generation - ideally within a legacy and/or in memory setting, and able to lead and inspire our supporters in order to generate long term income and awareness for the charity 

• Be self-motivated, independent and target-driven 

• Possess a natural confidence in talking to people and encouraging their support 

• Have excellent communication and relationship building skills - be friendly, compassionate, inspiring and engaging 

• Have experience of producing compelling supporter creative and fundraising messages 

• Possess high emotional intelligence and resilience due to the sensitive nature of the role

What we offer: 

• Flexible and hybrid working to support work-life balance 

• Generous annual leave entitlement with additional leave for long service  

• Enhanced sick pay 

• Enhanced Maternity Pay 

• Free flu jabs 

• Cycle to work scheme 

• Charity events throughout the year 

• Employer enhanced auto-enrolment pension scheme with 8% employer contribution 

• Ongoing commitment to education and professional development 

The Charity is committed to equal opportunities and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.  

Successful candidates will have access to vulnerable beneficiaries therefore the role is subject to Disclosure and Barring Service (DBS) clearance.  

If you think you have the qualities we are looking for and the desire to contribute, please download the Job Vacancy Pack and then send us a CV and covering letter explaining how you meet the criteria for the role and making clear why you would like to be considered for it. 

The closing date for return of applications is 19th June 2025. Interviews will be held on 1st July.

We are looking for an experienced and passionate Senior Programme Officer to work as part of our National Programmes Team.

This is a 25 hour a week fixed term position until July 2026

Imagine being part of an organisation whose common purpose is to help those who are severely impacted by mental illness. We believe that everyone should be treated with respect and dignity – and that’s why equity is one of our core values. We draw on the expertise, unique perspectives and lived experience of our people – regardless of who they are or their background – to help us become inclusive and anti-racist employer, campaigning organisation and service provider that reflect the diverse communities we support as a mental health charity.

Mental Health UK brings together the heritage and experience of four charities from across the country who’ve been supporting people with their mental health for nearly 50 years.

With our local service delivery and national expertise in supporting people whose lives are affected by mental health problems, we have been able to mark a significant footprint in the areas that deeply challenge our mental health and stability.

We provide support and services for some of the biggest societal challenges that pose a threat to people’s mental health, including money problems, navigating through the system to get the right support, understanding mental health, loneliness and isolation, and resilience in young people.

The Mental Health UK programmes team is responsible for the delivery of high-quality programmes and projects that: meet the aims and objectives of Mental Health UK’s 2025-2030 Strategy, strategically align with the needs and expectations of our four founding charities, deliver for all stakeholders including funding partners and beneficiaries.

We design, deliver and measure the impact of our projects and services, ensuring that they meet the needs of people living with mental health problems and have a positive impact on the lives of individuals and communities across the UK.

One in four people in the UK have experienced a mental health problem. At Mental Health UK, we won’t stop until everyone has the tools they need to live their best possible life.

How you will make a difference

As Senior Programme Officer, I will support the Head of Commercial Insight & Development to ensure Mental Health UK delivers high quality projects and programmes that:

• Meet the aims and objectives of our 2025-30 strategy.
• Are strategically aligned with the needs and expectations of our four founding charities.
• Deliver for all stakeholders, including funding partners and beneficiaries.

In this role, I will support the Head of Commercial Insight & Development to identify opportunities to grow and expand our existing programmes. I will work with the Communications and Marketing Team to identify opportunities throughout our programmes to demonstrate our impact as an organisation.

I will oversee the day-to-day delivery of projects within Mental Health UK’s portfolio, supporting colleagues across Mental Health UK and the four founding charities to ensure outputs are delivered on time and to budget, and outcomes are achieved as planned.

Diversity, Equity, Inclusion 

Diversity is important to us and we appreciate difference through difference, inclusiveness and belonging. It gives us a deeper understanding of the world, our society and the diverse communities we’re working with. By including everyone, we are able to draw on the unique experiences and expertise of our people to help shape and enrich our workplace and improve our services. One way we are doing is through our valued staff networks which play a critical and highly valued role in keeping us focused on creating a diverse, inclusive and engaged employer.  We recognise and support staff networks and support groups for our ethnically diverse and LGBTQIA+ colleagues. We are also proud to have been awarded Disability Confident Employer status and are a signatory to the Business in the Community Race at Work Charter. 

We aim for our workforce to reflect the diversity of the communities we serve; for those who work for us to feel heard, valued and feel they belong; and for our work to help tackle wider mental health inequalities. We therefore actively encourage and welcome applications from everyone, including applicants with lived experience of mental illness, those who are Lesbian, Gay, Bisexual, Transgender, Queer or Questioning, Intersex, Asexual and any other gender identity not expressed here (LGBTQIA+); people who are neurodiverse, have a health condition, or a disability or hidden disability and people from an ethnically diverse background - regardless of your age, religious or spiritual belief, sexual orientation, marital status, veteran status, pregnancy, political view or socio-economic status.

Becoming a truly anti-racist organisation 

We have an ambition of become a truly anti-racist employer, campaigning organisation and service provider - and in our efforts to influence policy and wider societal factors impacting on mental health set out in our anti-racist statement . We have designed a multi-year anti-racist programme of work contained in our Race Equality Action Plan which demonstrates our intention to hold ourselves accountable and be judged on our progress on becoming a truly anti-racist organisation. You can read more about our progress here. 

Location: Remote
Department: Services
Salary: Total fixed project fee of £9,150
Hours: 305 Hours (total estimated time for all activities)
Job Type: Part time
Contract Type: Fixed Term Contract
 
About the Role
 
Our client is looking for a creative and committed freelance Project Officer to help shape and deliver the next phase of their programme, designed to prepare care-experienced young people for their first tenancy and independent living.
 
The Project Officer will lead on developing and adapting engaging, practical content for both in-person workshops and digital learning formats. This includes producing new resources, co-producing elements with young people, managing delivery in two pilot settings, and supporting the programme’s evaluation and scale-up. You’ll work closely with the team and partner organisations to ensure the programme is trauma-informed, youth-centred, and relevant to young people’s real-life experiences and needs.
 
Please note: This position is offered on a self-employed/contractor basis and does not constitute an employment relationship.
 
Equity, Diversity and Inclusion
 
As an organisation serving children in care and care leavers, they are keen to receive applications from people with experience of care and recognise the importance of having care experienced staff within their team. They are also actively seeking to bring diversity of perspectives and experience, and especially welcome applications from people from racially minoritised communities.  
 
Our client is committed to tackling systemic racism and providing an inclusive, equitable workplace. They recognise that embedding equity, diversity and inclusion principles is an ongoing journey and one which they are determined to invest in. 
 
They ask all applicants to fill in an Equity and Diversity Monitoring from to better understand the diversity of applicants. This is anonymous and cannot be connected with your application.
 
How to apply
 
Our client would like interested applicants to answer several competency-based questions.
 
Your application and answers will be reviewed anonymously to ensure fairness and help remove bias from the application process. You’ll need to send your CV, but it will only be considered if you score well as part of the anonymous review.
 
To apply for this role, you will need to:

• Provide a copy of your CV;
• Answer the competency questions in no more than 400 words per question, providing relevant examples to demonstrate how you meet the skills and experience required.

If you have any reasonable adjustments, you would like them to consider for this recruitment process please advise us on the application form.
 
Interview details: 
 
Interviews will be held virtually using a video calling app. If access to technology / WiFi is difficult for you on this day, please contact them so they can assist in making suitable alternative arrangements.  Our client also wants to ensure fairness in all of their interviews so all successful shortlisted candidates will be sent the interview questions in advance.
 
Interviews will take place on 1st July with a panel comprised of two members of staff & a care-experience Young Trainer.
 
Please Note
 
All applicants must have a Right to Work in the UK. Although the role is hybrid, they are unable to offer work visas or sponsorship for any candidates based outside of the UK.
 
REF-222101

Stroke Association is the UK's largest charity dedicated to helping with the emotional, practical and financial cost a stroke can have.

Surviving a stroke is just the start of a long and difficult recovery journey. Stroke Association is there to support stroke survivors and help their families find the strength they need to find their way back to living a fulfilling life.

A stroke can happen to anyone, of any age, at any time and one in four strokes happen in people of working age.

“I’m Leighton and when I was 39 years young I had a stroke.  There’s a sentence I never, ever thought I would write. But that’s the thing with stroke, it doesn’t care how fit and healthy I was. It doesn’t care that I’m a dad with a 10-year-old son. A son that needs me.”

We are looking for a passionate, enthusiastic and motivated individual to join the team raising vital funds to provide this invaluable lifelong support for all stroke survivors, just like Leighton.

The Role

This is an exciting new role in a newly created team, formed to acquire strategic corporate partnerships and community connections. Main responsibilities will include:

• Developing a robust pipeline of future support focussing on high value relationships.
• Delivering engagement strategies and products to enhance the conversion rate of your pipeline.
• Developing and delivering a relationship stewardship plan for all corporate partners.
• Delivering an individual income target.
• Tracking and monitoring income and pipeline values to support with forecasting and budgeting.

The Person

We are looking for a confident and enthusiastic person with excellent communication and relationship building skills. You should be excited by the prospect of building a new pipeline and portfolio of corporate partners and be confident stewarding relationships in this space. 

You must be able to work flexibly to maximise opportunities across Scotland, and have the initiative and ability to work with autonomy. Previous experience in fundraising is desirable; however, we are also keen to speak with people who also have the knowledge and experience in building relationships and are keen to transfer this skillset into the rewarding world of fundraising!

Why Stroke Association?

The Fundraising team at Stroke Association pride themselves on fostering an open, honest, flexible and supportive working environment. The culture is such that everyone feels valued and recognised and despite being a disparate team, there are strong bonds formed across the charity. Not only does this charity transform the lives of stroke survivors and their families, but it also offers a wonderful environment to work in where people add value and have a positive impact every single day.

The charity’s benefits also include elements such as volunteering days, long service awards, incremental annual leave increase with service, a generous pension contribution and enhanced maternity and paternity leave.

If this sounds like the opportunity for the next phase of your career, then get in touch! The role permanent and full-time (but flexible working will be considered). You must either have a driving licence and access to your own vehicle, or be able to demonstrate that you can meet the travel requirements of the role which include travelling extensively across the region/country.

If you think you could be the right person to fulfil the exciting responsibilities of this role, apply here, or get in contact with Charlie, Jen or Leanne at Charity Horizons for more information:

Please note: If you would like to submit an application or express your interest in an alternative format such as audio or video upload, or require any adaptations for your initial engagement with us, please contact either Jen or Leanne who will be happy to advise on this.

Please also be aware that we use anonymous recruitment methods when submitting shortlists for all our roles and we only work with organisations that are happy to engage with us in this way.

Charity Horizons is an equal opportunities employer and as such actively promotes equality, diversity and inclusion in the workplace. We welcome and encourage applications from all suitable candidates irrespective of age, disability, hidden disability, race or national origin, religion or belief, gender, gender expression, political view, sexual orientation, medical condition and pregnancy.

Bipolar UK is the only national charity dedicated to supporting individuals affected by bipolar, including carers and families. We're launching an exciting new lottery-funded project in Northern Ireland to expand our peer support network.

As Senior Volunteer Co-ordinator, you’ll play a central role in growing and supporting our network of local support groups. You’ll recruit, onboard and induct volunteer co-facilitators, ensuring a welcoming, inclusive experience. You’ll supervise and support volunteers, helping them develop skills and confidence to deliver safe, effective peer support—whether online or in-person.

Key responsibilities include:

• Supporting the set-up and running of new support groups across Northern Ireland.
• Providing ongoing training and practical assistance to volunteers.
• Collaborating on the promotion of groups and services with internal teams and external partners.
• Ensuring compliance with safeguarding, GDPR and internal policies.
• Promoting Bipolar UK’s self-management courses and psychoeducation resources.
• Representing the charity within communities and building partnerships with local mental health services.

This is a varied, hands-on role ideal for someone with strong communication skills, experience supporting volunteers, and a passion for peer-led mental health support.

Applicants must be based in Northern Ireland due to the requirments of the role.

Salary: £28,000–£30,000 | Contract: 2-year fixed term (extension subject to funding)
Location: Home-based in Northern Ireland, with occasional travel to London. 
Hours: Full-time (35 hours/week)
Reporting to: Services Manager – Groups

Please note that we are currently only able to consider applications from candidates who have the legal right to work in the UK. We are unable to sponsor visas at this time.

Location: To cover the Dorset, Avon and Somerset, Gloucestershire and Wiltshire area

Working pattern: Remote work with regular travel required. You will deliver a face-to-face service to clients in their own home or safe meeting place within the South West area.

Deadline for applications: 2nd July 2025 (we reserve the right to close this vacancy early if we receive a high volume of applications)

Rare opportunity: Help those affected by road crashes and create lasting change with Brake, the renowned road safety charity.

Who we are: Brake has been supporting victims of road carnage for 30 years, and we're on a mission to prevent future collisions. Every 20 minutes, someone is killed or seriously injured on our roads, impacting lives profoundly.

Join our team: We're expanding our National Road Victim Service and need a dedicated caseworker to join our dynamic, compassionate team. Your role will involve delivering world-class support services to those at their most vulnerable.

Not your average job: This isn't a 9 to 5. You could play a significant part in rolling out trauma-informed support services nationwide. Make a real difference in the lives of those affected by road crashes.

What we offer:

-  A generous 35 days of annual leave (including bank holidays and 3-day shutdown period between Christmas and New Year, pro-rata for part-time working patterns)

-  Birthday day off

-  Flexible working (Wednesday must be a working day, choose the other 2 days and adapt your working pattern to suit you as long as you complete your hours between 8am-6pm Mon-Fri)

- Enhanced sick pay and compassionate leave

- Death in service benefit

- Pension

- Employee Assistance Programme

- Clinical supervision and excellent support

- A rewarding role with purpose

- Be part of a skilled, friendly team with an engaged Board of Trustees 

Who you are: We need passionate, self-starters with a background in providing high-quality emotional support and advocacy. Your experience in roles within the police, criminal justice, counselling, any type of casework or health and social care sectors could make you an ideal candidate.

Specifically seeking candidates with:

- frontline support service experience

- a full, clean UK driving licence, access to your own transport and are willing to use it for work purposes (we reimburse travelling expenses)

- experience supporting people who have suffered sudden bereavement or working with those with heightened vulnerabilities.

- research and advocacy skills – you will reach out to other organisations to support your cases where required

- competent I.T skills for remote work

Join our mission: Your greatest reward will be knowing you've made a positive difference in someone's recovery from psychological trauma.

About us: Brake is passionate about creating an inclusive workplace that values diversity. We welcome your application whatever your background or situation. We particularly welcome applications from those who are part of the global majority, the LGBTQIA+ community or disabled. We are proud to be a disability confident employer. We don’t want you to ‘fit’ our culture, we want you to enrich it. So, if you have a passion for making a difference and share in our vision for a world where no one is killed on our roads, we would love to hear from you.

Apply now: If you're up for a new challenge and have the skills, apply now. We'd like to get to know the real you through your application, not an AI version. If you do use AI to write your cover letter, please check it and make sure it reflects who you are.

Not for traffic offenders: Due to the nature of our work we can't accept applications from traffic offenders. Candidates will be asked to disclose whether they have any unspent points on their licence at screening/interview interview.

An enhanced DBS check is required due to the sensitive nature of our service.

Join us today and be part of the solution! 

Join Our Mission at Neuroendocrine Cancer UK

We are seeking a passionate and experienced Individual Giving Fundraiser to join our small, dynamic team during an exciting period of growth. This newly created role is pivotal in shaping and delivering our individual giving strategy, helping to secure the long-term sustainability of our work.

You will lead on developing and implementing initiatives to grow our regular giving and legacy programmes, while identifying new opportunities to engage and inspire individual supporters.

This is a fantastic opportunity for someone who is ambitious, creative, and ready to make a real impact in a growing charity.

About Neuroendocrine Cancer UK (NCUK)

Neuroendocrine Cancer UK is a national charity with a clear mission: to support and inform patients and families from diagnosis, enable access to the best care and treatment, stimulate research, raise awareness, and influence improvements in outcomes.

We deliver our mission through four strategic priorities:

1. Patient support and advocacy
2. Education and awareness
3. Research and innovation
4. Policy and service improvement

If you’re ready to bring your skills and passion to a cause that matters, we’d love to hear from you.