Community volunteer roles in eastleigh, hampshire
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Could you volunteer in your local PDSA charity shop and help us raise vital funds to treat pets in need?
PDSA is a charity with 48 pet hospitals that supports pets and people in need. All of our charity shops need an amazing team of volunteers to make them a success and we need you now more than ever.
By becoming a charity shop volunteer with PDSA you will:
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Gain retail experience
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Develop new skills and boost your CV
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Meet new people
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Support your local community
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Donate your current skills and knowledge
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Have fun
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Be part of a friendly team
Charity Shop Volunteers are involved in a wide range of roles and day-to-day activities that support the running of each shop and even a few hours a week will make a difference.
On the shop floor you could be involved with providing excellent customer service, processing transactions on the tills, replenishing stock and putting up eye-catching displays to entice customers in.
Behind the scenes, volunteers get involved with sorting through donations to find those hidden gems and preparing goods for sale by sorting, steaming and pricing
We provide training, so you don’t need experience – and we reimburse travel expenses so you won’t be out of pocket.
We’re looking for people who are 18 years of age or over that enjoy working as part of a team and making a difference.
Get in touch today to talk to us about volunteering in one of our shops or to apply for this role please visit Volunteering with PDSA - PDSA
PDSA positively encourages volunteer applications regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.
We are committed to safeguarding and promoting the welfare of children, adults at risk and all our colleagues and expect everyone who works for us to also share this commitment and to treat people with courtesy and respect.
To support this commitment, our recruitment & selection processes are robust and rigorous and all appointments will be subject to satisfactory references and appropriate background checks.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Could you volunteer in your local PDSA charity shop and help us raise vital funds to treat pets in need?
PDSA is a charity with 48 pet hospitals that supports pets and people in need. All of our charity shops need an amazing team of volunteers to make them a success and we need you now more than ever.
By becoming a charity shop volunteer with PDSA you will:
- Gain retail experience
- Develop new skills and boost your CV
- Meet new people
- Support your local community
- Donate your current skills and knowledge
- Have fun
- Be part of a friendly team
Charity Shop Volunteers are involved in a wide range of roles and day-to-day activities that support the running of each shop and even a few hours a week will make a difference.
On the shop floor you could be involved with providing excellent customer service, processing transactions on the tills, replenishing stock and putting up eye-catching displays to entice customers in.
Behind the scenes, volunteers get involved with sorting through donations to find those hidden gems and preparing goods for sale by sorting, steaming and pricing
We provide training, so you don’t need experience – and we reimburse travel expenses so you won’t be out of pocket.
We’re looking for people who are 18 years of age or over that enjoy working as part of a team and making a difference.
Get in touch today to talk to us about volunteering in one of our shops or to apply for this role please visit Volunteering with PDSA - PDSA
PDSA positively encourages volunteer applications regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.
We are committed to safeguarding and promoting the welfare of children, adults at risk and all our colleagues and expect everyone who works for us to also share this commitment and to treat people with courtesy and respect.
To support this commitment, our recruitment & selection processes are robust and rigorous and all appointments will be subject to satisfactory references and appropriate background checks.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Empathos Foundation is seeking a creative and passionate Social Media Graphics Designer to help us create engaging and visually appealing posts for our social media platforms, including Instagram and LinkedIn. As a remote volunteer role, you'll work approximately 4 hours per week, designing content that aligns with our mission and campaigns.
You’ll have access to Canva Pro and be part of a supportive team that values your input and creativity. This role is perfect for someone eager to gain experience in the non-profit sector, build their design portfolio, and contribute to a meaningful cause.
What You’ll Do:
- Design graphics for social media posts in line with our branding.
- Collaborate with the team to align content with ongoing campaigns.
- Create visually compelling content that resonates with our audience.
The Impact of Your Work:
As a Social Media Graphics Designer at Empathos Foundation, your work will directly support our efforts to raise awareness, engage our community, and inspire action.
- Amplify our message: Your designs will communicate our campaigns and bring attention to initiatives in healthcare, education, and poverty relief.
- Increase engagement: By creating eye-catching content, you’ll help us reach more people and encourage interaction with our platforms.
- Shape our online presence: Your contributions will strengthen our brand and elevate our visibility, ensuring our message reaches those who need it most.
Skills, Experience, and Qualities:
- Graphic Design Skills: Proficient in tools like Canva or Adobe Creative Suite.
- Social Media Savvy: Understanding of Instagram and LinkedIn trends and best practices.
- Passion for Making a Difference: Enthusiastic about supporting impactful causes through creative design.
- Fast Turnaround: Able to deliver high-quality designs quickly and efficiently.
- Attention to Detail: Consistency with branding and a strong eye for design aesthetics.
- Collaboration: Willingness to work with a team and incorporate feedback.
- Time Management: Commit to 4 hours per week and effectively manage tasks.
Your designs will not just be graphics—they’ll be catalysts for change, inspiring others to join our mission and make a difference.
Join us as a Social Media Graphics Designer to use your creativity for good and help Empathos Foundation make an even greater impact.
The client requests no contact from agencies or media sales.
Dreams Come True – Chair of Board of Trustees
Terms: This is a voluntary role and is therefore unremunerated
Length of tenure: The Chair’s tenure is for an initial period of three years.
Dreams Come True, a national charity which creates life-enhancing and life-changing experiences for children with serious and life-limiting conditions and who live in social deprivation, is seeking a new Chair for their board of trustees.
For over 30 years, Dreams Come True has been transforming lives through their unique mission and dream programme, bringing joy and lasting impact to thousands of children every year from the UK’s most socially deprived areas who have serious illnesses, life-limiting conditions or disabilities.
The charity helps to transform individual and community dreams into reality, and is committed to scaling up their work by forging new partnerships, innovating their fundraising approaches and enhancing the dream programmes to ensure that every dream granted has a lasting and transformative impact. They are now seeking a new Chair to help lead them into the next chapter of this journey to broaden reach and impact.
This is an opportunity for a compassionate and visionary individual with proven leadership skills and the ability to guide the board and executive team in achieving strategic objectives. The ideal candidate will have significant experience on a charity board, either as a Chair or as a trustee, with a personal empathy to the mission of Dreams Come True. They will also bring strategic oversight and governance expertise, and a wider involvement with the voluntary sector and well-established networks would be highly desirable. A solid understanding of finances, particularly within the charity sector, to support sustainability and growth will be essential, alongside strong diplomacy, interpersonal and negotiation skills. They will also need to understand the challenges and opportunities of a growing charity.
The new Chair will work closely with the CEO and a talented and committed board of trustees to ensure the charity continues to deliver life-changing dreams, builds on their successes and looks to the future with ambition and optimism.
Please click through to access and download our Candidate Pack for more information [PDF] including application details.
CLOSING DATE: Monday 31st March, 9am GMT.
PLEASE NOTE: We will be longlisting applications as soon as we receive them, so please apply early to register your interest.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Across the UK, our 270 local groups play a vital part in supporting people affected by MS. They provide sense of belonging, unity and friendship. And they deliver services and support for their local MS community.
We are looking to recruit a Support Volunteer for the Portsmouth and District Group. As our local group Support Volunteer you’ll help people affected by MS find information about local and national services. That could be helping someone access local information about the care or benefits they need or giving them a hand with a grant application. See a video about one of our Support Volunteers here.
In this role you’ll be able to develop your listening and communication skills, as well as your knowledge of local services. Most importantly you’ll help people affected by MS to access the help they need.
Time commitment
We estimate this role will need around 2 hours a week. Our roles are flexible and aim to fit around you. Time commitments for this role may vary depending on your activities. This is an ongoing role.
This is a great opportunity to gain experience within a large charity and develop your existing skills and learn new ones. We need you to get involved and help make positive changes to the lives of people affected by MS.
About you
You’ll have an interest in the MS Society and the work that we do, as well as the enthusiasm to represent both us and our values locally. You will understand the needs of people affected by MS in your area and be sympathetic to the needs and motivations of volunteers. You’ll be confident using Microsoft Office, the internet and email. You’ll be able to apply disability, equality and inclusion practices and understand and apply our risk management system. Ideally you’ll understand the local area and organisations that provide local services.
You will be reliable and easy to contact and you need to live in or near the local area the group to carry out this role.
Apply
1. Read through the role description carefully
2. Please apply online
The MS Society is committed to promoting diversity. We can only offer roles to over 18s.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Metal Circle
Metal Circle is an online marketplace for buying and selling scrap metals like iron, copper, lead, brass, and aluminium in Nigeria. It tackles environmental issues by recycling metal waste, reducing pollution, and mitigating climate change. Socially, it creates jobs, alleviates poverty, promotes safe waste handling, and educates communities. The platform offers transparent pricing, secure transactions, and adheres to HSSE compliance. Recognized for its innovation, Metal Circle has been praised by industry experts for its global impact potential.
Creative Video Content Creator
We're seeking a creative Video Content Creator to develop emotional and personal video content for our social media platforms (Instagram, TikTok, YouTube) to tell Metal Circle's story and attract investors, particularly from the Nigerian diaspora. You'll help us create compelling content for crowdfunding platforms like Kickstarter, Indiegogo, and GoFundMe.
Responsibilities:
- Create high-quality, engaging video content showcasing Metal Circle's impact and story.
- Develop content strategy for social media platforms.
- Collaborate with team to produce and edit videos.
- Utilize storytelling techniques to attract investors and supporters.
Requirements:
- Experience in video content creation.
- Strong storytelling and creative skills.
- Familiarity with social media platforms.
- Ability to work remotely and meet deadlines.
What We Offer:
- Opportunity to work on a sustainability-driven project.
- Collaborative and dynamic team environment.
- Portfolio-building experience.
If you're passionate about sustainability and creative storytelling, apply with your portfolio and a brief introduction outlining your interest in Metal Circle's mission.
Weekly Time Commitment
4-6 hours per week
Duration of Volunteer Role (remote)
3-5 months
The client requests no contact from agencies or media sales.
Across the UK, our 270 local groups play a vital part in supporting people affected by MS. They provide sense of belonging, unity and friendship. And they deliver services and support for their local MS community.
We are looking to recruit a Communications Volunteer for the Salisbury and District Group. As our Communications Volunteer you’ll make sure people know they have a local MS Society group to turn to.
Time commitment
We estimate this role will need around 2 hours a week. Our roles are flexible and aim to fit around you. Time commitments for this role may vary depending on your activities. This is an ongoing role.
This is a great opportunity to gain experience within a large charity and develop your existing skills and learn new ones. We need you to get involved and help make positive changes to the lives of people affected by MS.
About you
You’ll have an interest in the MS Society and the work that we do, as well as the enthusiasm to represent both us and our values locally. You will understand the needs of people affected by MS in your area and be sympathetic to the needs and motivations of volunteers. You’ll be confident using Microsoft Office, the internet and email. You’ll be able to apply disability, equality and inclusion practices and understand and apply our risk management system. Ideally you’ll understand the local area and organisations that provide local services.
You will be reliable and easy to contact and you need to live in or near the area the group to carry out this role.
Apply
1. Read through the role description carefully
2. Apply online
The MS Society is committed to promoting diversity. We can only offer roles to over 18s.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Every child deserves the chance to succeed, regardless of their background. Action Tutoring is a charity dedicated to closing the attainment gap and creating a more equitable future for young people.
We're building a diverse community of tutors passionate about educational equity. We are seeking dedicated volunteers from all walks of life to tutor and support pupils facing socio-economic disadvantage in maths and English.
As a volunteer tutor, you’ll:
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Tutor a group of 1-3 pupils (primary or secondary), with options to support online or in-person.
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Dedicate just one hour a week for a 10-20 week programme.
We provide the resources - you bring your enthusiasm! You’ll use our workbooks to deliver your sessions.
Whether you're a university student, a working professional, retired or simply looking to give back, your hour a week can open doors to brighter futures for these young people and make a lasting impact.
What you'll gain:
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Comprehensive training (2-hour induction, technical training for online tutors, optional further skills training).
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Ongoing support from your dedicated programme coordinator.
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Structured session plans and workbooks.
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Travel expense reimbursement (up to £5 per session).
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Free DBS check.
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Optional tutor socials and buddy system.
We look for volunteers with:
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Solid subject knowledge in the area they wish to tutor, which may be demonstrated by a degree or grade B at A-level qualification (or equivalent) or relevant experience.
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The ability to explain concepts clearly and patiently.
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A commitment to supporting pupils’ academic progress.
We recognise that valuable experience can be gained through diverse routes. If your qualifications differ from those mentioned, we still encourage you to apply. Please highlight any relevant experience or skills in your application.
We welcome applications from volunteers across England, Wales, Scotland, and Northern Ireland. (Please note: This is a volunteer, unpaid position.)
Our programmes run during term time, and you can sign up at ay time throughout the year.
Our volunteers say:
" The Action Tutoring team has been fabulous in their support: timely updates, always available, closely following progress, and ready to intervene where needed, very professional indeed!"
"Volunteering is very rewarding. I would say the skills that one develops from teaching the pupils are transferable to any walk of life and make you a better person. I would highly recommend it."
Award-winning national education charity working towards a world in which no child’s life chances are limited by their socio-economic background.

The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Join REMIX as a Volunteer HR and Training Manager and Transform the Future of London's Youth!
Do you believe that a supportive, dynamic team is the backbone of every success? At REMIX, we envision a London where every young person can unlock their full potential—supported by a team that’s skilled, inspired, and empowered.
REMIX is a brand new youth charity dedicated to creating opportunities for individuals aged 16 to 26 years old. Our mission is built on four pillars—employability, healthy living, personal development, and essential life skills. To drive our vision forward, we need a dedicated Volunteer HR and Training Manager to forge innovative HR practices and design transformative training programmes for our passionate team.
As our Volunteer HR and Training Manager, you will be instrumental in shaping the internal engine of our charity. Your role will include:
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Building a Strong HR Foundation: Create and implement HR policies, volunteer recruitment processes, and engagement strategies that reflect REMIX’s mission and values.
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Leading Training and Development: Design and deliver engaging training sessions and development initiatives that empower our volunteers with the skills and confidence to make a real impact.
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Fostering a Supportive Culture: Cultivate an environment that champions open communication, continuous learning, and personal growth, ensuring every team member thrives.
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Driving Strategic HR Initiatives: Collaborate with senior leadership to align HR and training strategies with our forward-thinking goals, paving the way for long-term success and sustainable change.
If you are a forward-thinking HR professional with a passion for nurturing talent and driving social impact, REMIX offers you a unique opportunity to create meaningful change behind the scenes. Your energy, innovative ideas, and commitment to empowerment will help our volunteer team not only succeed but flourish—a change that resonates throughout London’s youth community.
Step forward. Lead the change. Empower teams and transform lives at REMIX.
REMIX
INSPIRE. EMPOWER. TRANSFORM.
The client requests no contact from agencies or media sales.
Join the leading national charity dedicated to supporting premature and sick babies, their families and NHS staff. We are recruiting for up to four new Trustees to join Bliss’ passionate and dedicated Board.
Who are we looking for?
We are recruiting up to four new Trustees to join our passionate and dedicated Board, and are keen to increase the range of voices on the Board to bring in different experiences and skills, which is essential if we are to make the best decisions for Bliss and for the babies we serve.
You don’t need to have been a Trustee before, nor do you need to have direct neonatal experience, as long as you are passionate about improving neonatal care across the UK.
In this round of Trustee recruitment we are particularly interested in bringing the skills and experience of younger individuals (under 30), those from minority ethnic communities, and those with lived experience of or insight into socio-economic disadvantage.
We are also keen to hear from people who bring one (or more!) of the following:
- Experience of AI and data, with the ability to apply this to an organisation of Bliss’ size and scale
- Experience of marketing or branding, and the knowledge of how this applies in the context of the charitable sector
- A neonatal healthcare professional – we are particularly interested in recruiting an allied health professional / psychology professional
- A professionally qualified accountant.
How to apply
For more details about the role and how to apply, including the support that Bliss provides to Trustees, please see the Bliss website and the attached recruitment pack.
Recruitment timeline
- The deadline for applications is 9am on Tuesday 13th May 2025
- Interviews will be held online in June
- Successful candidates will take part in induction meetings over the summer, before joining the Board away day in September and being formally appointed at the October 2025 Board meeting.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Across the UK, our 270 local groups play a vital part in supporting people affected by MS. They provide sense of belonging, unity and friendship. And they deliver services and support for their local MS community.
We are looking to recruit an Activities Organiser for the Alton-Petersfield Group. As our local group Activities Organiser you’ll play a crucial role in developing and planning activities and events with your local group. You’ll be responsible for creating and coordinating an annual calendar of events and making sure they’re run safely and effectively to make the most impact. You’ll take a lead role at events on the day and inspire your fellow volunteers to get involved.
In this role you’ll be able to develop your organisation, communication, administration and negotiation skills.
Time commitment
We estimate this role will need around 2 hours a week. Our roles are flexible and aim to fit around you. Time commitments for this role may vary depending on your activities. This is an ongoing role.
This is a great opportunity to gain experience within a large charity and develop your existing skills and learn new ones. We need you to get involved and help make positive changes to the lives of people affected by MS.
About you
You’ll have an interest in the MS Society and the work that we do, as well as the enthusiasm to represent both us and our values locally. You will understand the needs of people affected by MS in your area and be sympathetic to the needs and motivations of volunteers.
You’ll be confident using Microsoft Office, the internet and email. You’ll be able to apply disability, equality and inclusion practices and understand and apply our risk management system. Ideally you’ll understand the local area and organisations that provide local services.
You will be reliable and easy to contact and you need to live in or near the local area the group to carry out this role.
Apply
1. Read through the role description carefully
2.Please apply online
The MS Society is committed to promoting diversity. We can only offer roles to over 18s.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
This flexible home volunteering role is worthwhile and rewarding. Make a real difference writing letters. As a Volunteer Penpal Writer you’ll be a key member of the Letterbox Team. Your letters will cheer someone up and establish a trusting, supportive relationship with a client who might be lonely or socially isolated.
What tasks can this role include (some or all of the following):
- Writing letters to clients
- Building trust and companionship with a client through correspondence. Omega befriends a variety of people including: caregivers, the lonely, isolated or people with ill-health.
- Liaising with the Letterbox Team by email or post.
- Respecting service standards, appropriate boundaries and recognising the policies and procedures that are necessary when befriending adults at risk.
- Making suggestions to help us improve the service we provide to clients and Volunteer Pen pal Writers.
This role could be for you, if you:
- Enjoy writing and receiving letters
- Are enthusiastic and self-motivated
- Associate strongly with Omega’s values and strategy
- Have knowledge or understanding about a variety of client issues including caring, feeling isolated and lonely and its impact on people and society
- Have satisfactory written and inter-personal communication skills
- Recognise the importance of confidentiality and can show this in practice
- Are committed to inclusion, treating people with dignity and respect
What support and training will be provided?
- Feedback from clients and colleagues
- Regular and ongoing support from Letterbox Team Leader
- Answering questions
- Stationary and pre-paid envelopes can be provided making the service free.
- Opportunity for peer support events and invitation to Omega events
- Reward system and opportunity for volunteer of the month rewards
What are the benefits for you?
- Knowing you are making a difference to someone’s life by doing something you enjoy
- Joining the Omega Team, who are taking action against loneliness and isolation as well as helping people in crisis
- An opportunity to enhance your CV or learn new skills
- An opportunity to engage with your community
Location of the role:
- Mainly your home
When are you needed?
- At a time to suit you
Omega is a registered charity dedicated to reducing social isolation and loneliness.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
OVERVIEW – ANOTHER WAY
Another Way is a charity founded by Amy Bray in 2019, when she was 16. Another Way is an educational environment charity. We educate and influence those around us, inspiring all to live with kindness towards our planet. We are youth-led with a multi-generational appeal.
We are scaling fast, particularly as our Power of 10 app grows, extending our community of young changemakers. The Another Way charity team now requires support for the Board of Trustees.
ROLE HEADLINES
The clerk will play an administrative and procedural role, supporting the smooth and compliant operation of the charity’s governance and trustee meetings, a key member of the team.
Below are the details of the role and we invite applications that demonstrate experience in the areas outlined including both charity clerk and ideally familiarity with company secretarial duties. We envisage this voluntary role to require approximately two days per month/ 2-3 hours per week.
RESPONSIBILITIES
Administrative and Organisational Support:
- Managing the trustee board's administrative tasks.
- Ensuring efficient meeting organisation and record-keeping.
Governance and Compliance:
- In conjunction with our legal partner
- providing guidance on governance, constitutional, and procedural matters.
- Ensuring the board operates in compliance with legal and regulatory frameworks.
- Advising on the potential consequences of non-compliance.
Meeting Management:
- Convening and supporting meetings of the trustees.
- Taking minutes of trustee meetings.
- Dealing with trustee correspondence between meetings.
Other Responsibilities:
- Working closely with the Chair of Trustees and the Chief Executive Officer.
- Ensuring the trustee body fulfils its responsibilities.
CANDIDATE REQUIREMENTS
- Strong personal commitment to the values and objectives of Another Way
- Demonstrable success managing charity governance and compliance
- Knowledge, or willingness to learn, of environmental issues and solutions
- Excellent communication abilities and organisational skills
- Knowledge of online systems such as Microsoft applications including OneDrive and Sharepoint. Also, other collaboration tools such as Slack or similar.
Please apply with a CV and a covering email summarising your experience and interest in the role.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Grace to Grow Mentorship & Training Limited
Grace to Grow Mentorship & Training Limited is developing leadership, entrepreneurial training, mentorship, counseling, and mindfulness programs to help adult women who need a second chance solve the problem of discovering and walking in their God-given purpose with a holistic and purpose-driven approach.
Grace to Grow Mentorship & Training Limited addresses critical social challenges that hinder women's empowerment, personal growth, and economic independence.
Graphic Designer (Illustrator)
Volunteer Role Description (remote, unpaid)
- Ability to work on projects, events etc. From concept to production of art work; layouts; image identification, and positioning
- Research and source images that communicate diversity and inclusion for a globally friendly empowerment tool
- Collaborate with other experts to produce a client/ learner friendly document on selected concepts/ topics
- Create lead images that represent organizational/ entity brand and standards
- Design content layout for maximum positive interaction
- Aware of copyright and intellectual property rights
- Edit , design and translate drafts for final publications
- Awareness of document over / understyling; font size and style application and aesthetics
- Be to work with a diverse team ( plan and concetualize and produce high standard end products)
Additional Tasks
- Be able to review curriculum content and make suggestions and recommendations on layout.
- Have basic knowledge of resource material layout.
- Be adaptable and flexible
- Be available to attend and contribute to planning meetings
- Have the ability to create mock sessions for meeting presentation
Weekly Time Commitment
7-9 hours per week
Duration of Volunteer Role (remote)
6+ months
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Would you like to support people who have served in the Armed Forces? You just need the ability to listen, strong IT skills and good written and spoken English. If you think this could be the role for you, we’d love to hear from you.
What is a Caseworker?
Caseworkers visit clients to work out what type of support they need. You will listen without judgement to assess and provide tailored support to help those serving, who have served and their families to navigate life in and beyond military service. Some examples of support are securing funding for special equipment for someone with a disability, adaptions to a property so an older client can remain at home or funds for a rental deposit. Caseworkers also sign-post clients onto specialist local services for advice on benefits, housing, mental health, debt, finding work etc.
Why do we need you?
We’ve been supporting the Armed Forces community since 1885. Our clients come from all backgrounds and age groups and may have served in WW2 or in a more recent conflict like the Falklands or Afghanistan. We’d love the general public to understand what we do and how they can help us.
There are SSAFA branches throughout the UK and overseas who support local volunteers to deliver services to veterans, serving personnel and their families. Some branches are divided into smaller divisions to ensure the best local service delivery. Each branch has a team of volunteer caseworkers, support volunteers, executive roles, and fundraisers.
Volunteer Caseworkers are the lifeblood of SSAFA, supporting a growing number of people in need of financial, practical, and emotional support. Clients come from all backgrounds and age groups and may have served in WW2 or in a more recent conflict like Iraq or Afghanistan.
When would you be needed and where would you be based?
The essential part of the role is visiting clients, so you will need access to a vehicle or another way to travel to meet clients at home or in a care home setting. As part of your local branch, you might have access to an office, but you can complete the administration part of the role from home as long as you have access to IT equipment and the internet.
What would you be doing?
- Contacting beneficiaries and arranging to meet them at a mutually convenient time.
- Meeting beneficiaries and completing a form to assess their circumstances, using good communication skills, empathy and understanding.
- Sign-posting clients onto local services providing specialist advice.
- Applying for funding on the behalf of the beneficiary through a specific process and system
- Arranging for the purchase of goods and services
- Keeping the beneficiary informed of their case progress.
- Liaise with the branch and regional office, regarding your availability.
- Keeping up to date with training and SSAFA news so that you are best able to support clients.
- Being a positive ambassador for SSAFA remembering that anyone you meet could be a potential client, volunteer, or fundraiser.
- Volunteering within the standards and values of SSAFA
- Adhering to SSAFAs policies and procedures at all times, including safeguarding, volunteering policy, equality, diversity and inclusion, health and safety, data protection and confidentiality.
What can you gain from this volunteering role?
- Use your skills, knowledge, and life experience to benefit others.
- Support from your local SSAFA branch and the wider SSAFA community
- Experience, training, and skills that you can highlight on your CV and in job interviews.
- Better physical and mental health – studies show that volunteers live longer and experience lower levels of stress and depression!
What training and support would you receive?
- Role specific training to prepare you for your voluntary role – confidentiality and boundaries, personal safety, caseworker training, and caseworker IT system training. The caseworker training takes 3 days and a further half a day for the other training.
- Mandatory on-line training modules to complete at home, so you are up to date on how to keep clients, their families safe and personal information safe.
- Access to a range additional e-learning courses as well as local opportunities for your personal and professional development.
- Local induction including assigning a person from the team who will be your main point of contact.
- Regular opportunities to meet and share best practice with other caseworkers.
- Range of support from central and regional volunteer operations team.
- Reimbursement of out-of-pocket expenses
- Volunteers will be covered by SSAFAs Public Liability Insurance whilst carrying out the role.
What are we looking for?
- Friendly and approachable with good listening skills, patience, and a positive attitude.
- Good communication skills both written and verbally.
- Respectful and non-judgemental approach with beneficiaries, their family, other agencies and SSAFA colleagues
- Willingness and ability to use IT systems for initial and on-going training and to enter cases on the Casework Management System. Willingness and ability to send and receive emails – you will receive your own SSAFA email address which you will be required to use when exercising your role.
- Ability to make enquires on behalf of beneficiaries by phone, email, letter or by filling in forms.
- Ability to keep within boundaries of the role with regards to friendship or giving advice
- Reliable, prompt and trustworthy.
- Access to public transport or a car to travel to appointments with clients.
We welcome volunteers of all backgrounds, abilities, races, sexual orientations, socio-economic backgrounds, and of all faiths and none. SSAFA are committed to making reasonable adjustments to support volunteers with disabilities, so they have access to the same opportunities and experiences as volunteers who do not.
Minimum Age: 18
Safer Recruitment: SSAFA undertakes a systematic approach and utmost care at every step of the process of volunteer recruitment, selection, and retention to ensure that those recruited are suitable and appropriate. Measures taken at points along this journey work together to make volunteering at SSAFA a positive and safe experience.
References Required: Yes. We will ask for two character references, this can be a former employer or someone that know you well (other than a relative)
Is a criminal record check required? Yes, this is provided by SSAFA at no cost to the potential volunteer. This role requires an enhanced check (including checks against the children and adults barred list)
*A disclosure certificate that contains convictions, cautions, warnings, reprimands, or other information may not automatically mean that you are not able to volunteer. All certificates will be reviewed on a case-by-case basis and, where possible, a modified or alternative role will be offered.
Our vision A society in which the Armed Forces, veterans and their families can thrive.




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