Community volunteer roles in wednesbury, west midlands

Join our amazing volunteer team in this flexible opportunity that puts you at the heart of our work supporting blind and partially sighted people. You’ll make taking part in events and carrying out volunteering easier and more enjoyable for our customers and volunteers with sight loss.
You’ll take some of the stress and anxiety out of getting around and taking part in activities as a blind or partially sighted person. The help you give will encourage people to do more.

What you’ll be doing
• Sighted guiding / giving practical help to individuals in and around venues, so they can take part in events.
• Supporting volunteers with sight loss with their volunteering activities which range from facilitating a regular community group to delivering a talk about sight loss to a local business. Your role would involve things like guiding; Meeting and greeting at group activities or creating a welcoming and interesting display stand at events.

In this role you will only be helping individuals in places open to the public, often in a group setting. We will provide training in sighted guiding techniques and understanding sight loss.
We would particularly like to recruit support volunteers within the Downpatrick area (last Wednesday of every month)

What you’ll gain from the role:
• An opportunity to give something back.
• A chance to build a strong community.
• A sense of achievement through the difference you make.
• A chance to be part of a team of like-minded people
• An opportunity to develop and explore different roles with RNIB, including our internal job vacancies.

In return for donating your time we will provide:
• A rewarding experience.
• A great Induction and training.
• A supportive manager.
• Regular updates and catchups.
• Expenses.
• An opportunity to connect with other volunteers.

How often will I be needed?

• 4 Hours per Event

Key requirements

• This role requires one reference

Location

Region

• Northern Ireland

Additional location information

• Particularly looking for Volunteers in Downpatrick area - Last Wednesday of Every month

Who this opportunity will suit

Minimum age

• You must be at least 18 years old to apply

What skills and experience are needed?

• • An outgoing, friendly approach to meeting new people. • An empathetic and professional manner. • The ability to take the supportive and helpful role.

The Vision Friends project has been running successfully for the past five years, providing free, Welsh Government-funded training to health and social care professionals across Wales. The training is designed to help professionals better understand and support people living with sight loss.

This year, we are launching a new strand of the project: Vision Friends: First Responders. The aim is to adapt our existing training to specifically support first responder services to enhance their ability to support individuals with sight loss in emergency and urgent care situations.

We are seeking a committed and empathetic volunteer to help us shape a more inclusive future by gathering valuable feedback from blind and partially sighted individuals, as well as first responders via online forums. This is a fantastic opportunity to make a real impact on how services are developed and delivered across communities in Wales and beyond.

What you will be doing:

Facilitate engaging and accessible online forums with blind and partially sighted people to gather feedback for an RNIB led project;

Run structured feedback sessions with first responders to understand the service experiences and identify areas for improvement;

Ensure participants feel comfortable, heard and respected throughout all discussions;

Capture key insights and report findings clearly and accurately to the health and social care training team;

Support RNIB in creating a positive and inclusive environment for all forum participants.

What you will gain:

Valuable experience in community engagement and facilitation;

The opportunity to influence real change;

Full access to training and ongoing support from the health and social care training team;

A supportive, inclusive volunteering environment.

Please note, this volunteering opportunity takes place on Fridays only and is expected to last until Autumn 2025.

Experience of Welsh language skills and/or Microsoft Teams or Zoom would be helpful but not essential. Previous experience of facilitation isn't essential as long as you have excellent communication skills including active listening skills and are confident in facilitating groups discussions and handling sensitive topics with empathy and discretion.

You will also need to have strong organisational skills, be reliable and and are committed to RNIB’s values of inclusivity and respect

Volunteering will take place remotely over Microsoft Teams or Zoom but there is also the option to attend Vision Friends training sessions and meet the team in person in Cardiff.

Women's Aid Luton is seeking a visionary and dedicated Chair of the Board to lead and support the transformation and growth of our small yet impactful charity.

Women’s Aid Luton supports over 800 of society's most vulnerable women and children each year, helping them escape horrific abuse and violence. We provide a safe haven across our five refuges in Luton, operate a helpline, and offer bespoke assistance for families. Our services include access to legal advice, mental health support, employment assistance, and resettlement aid.

One of our refuges is dedicated to women from South Asian communities, with staff who speak Punjabi, Bengali, and Urdu. We also have a refuge for single women with complex support needs, such as mental health issues and drug and alcohol dependencies, often stemming from the trauma of domestic violence and abuse.

In addition to our direct support services, we focus on prevention and intervention by working with schools to raise awareness of domestic abuse. We are committed to disrupting exploitative and abusive relationships to prevent loss of life and reduce the long-term economic and social costs to society. Our services contribute to creating a safer, more compassionate community, supporting women and children from diverse socio-economic, religious, and cultural backgrounds, including those with complex needs.

With the current challenges facing our sector, we are focused on creating financial sustainability and resilience within the organisation, focusing on a robust funding strategy and a dynamic response to risk.

Our current Chair will come to the end of their term next year, and therefore we’re seeking a new Chair to support the charity in delivering our vital work.

The Chair of Trustees is a pivotal role within our organisation. Your leadership and dedication will be instrumental in ensuring we not only maintain but also expand our vital support and services for those in need. By guiding our strategic vision and fostering a culture of compassion and excellence, you will directly impact the lives of countless vulnerable women and children, helping them rebuild their lives and find hope for the future. Your commitment will drive our mission forward, creating lasting change and a safer, more supportive community for all.

What are we looking for?

EXPERIENCE

• An understanding and passion for the violence against women and girls sector
• Significant experience as a non-executive
• An understanding of UK charity governance and working with or as part of a Board of Trustees
• Experience of operating at a senior strategic leadership level
• An ability to network with both internal and external stakeholders.
• Sensitivity and discretion in dealing with staff and service user issues.
• Significant experience and success in leading groups of people in either a professional or voluntary capacity to achieve results.
• Experience of chairing meetings.
• Significant experience of managing, motivating, and developing people.
• Strong experience of developing, deploying, and evaluating strategic plans with a view to maximising impact and benefit.
• Experience of financial management and a broad understanding of charity finance issues

 SKILLS AND ABILITIES

• Exceptional leadership skills; able to cultivate effective collaboration but also comfortable in taking responsibility for difficult choices.
•  Effective strategic communicator: able to articulate Women’s Aid Luton’s vision and engage and inspire others both within the organisation and externally.
• Highly effective relationship and alliance building abilities.
• Sound judgement with high capacity for self-reflection.
• Capacity to support both Board and Executive development.
• An ability to work within the realistic expectations and limitations for the Charity

ATTRIBUTES

• Dynamic leadership style that guides and inspires the Board and Executive to fulfil their respective responsibilities.
• A strong personal commitment to improving Equity, Diversity, and Inclusion.
• Collaborative approach with excellent interpersonal skills.
• A strong personal commitment to Women’s aid Luton’s vision and mission replace with: Demonstrate a strong and visible passion and commitment to the charity, its strategic objectives and cause
• Demonstrate tact and diplomacy, with the ability to listen and engage effectively
• Strong networking capabilities that can be utilised for the benefit of the charity
• Ability to commit time to conduct the role well, including travel and attending events out of office hours

TERMS OF APPOINTMENT

The initial appointment is for a three-year term but can be extended for one further term for a maximum of six years. 

 “Joining Women’s Aid in Luton as a Board member has enabled me to use my professional expertise in a way that gives back to the community. I know that all the energy and time I give is helping to strengthen the organisation and ultimately the women and children it seeks to support. Joining the Board has been immensely rewarding and I highly recommend it as a valuable way to volunteer your time for a good cause.” – current Board Trustee at Women’s Aid in Luton.

Due to the sensitive nature of this role, we will be considering female volunteers only for this post in accordance with the provisions of the Occupational Requirement (Equality Act 2010, pursuant to schedule 9 part 1). Applicants will be required to have a satisfactory enhanced disclosure through the Disclosure and Barring Service.

We actively encourage applications from women from a variety of backgrounds, and with a range of skills and experiences. We are particularly interested to hear from women from Black, Asian and minoritised communities and women who have personal experience of domestic abuse.

If you have some time, energy and interest in the domestic abuse sector and believe you can make a difference to Women’s Aid Luton, we would love to hear from you.

DIY Skills Advisers (DIYSA) Volunteer 

If you’re looking for a varied, hands-on volunteering role that makes a difference in people’s lives while supporting clients to learn new skills, then look no further than this exciting role. 

Shelter’s DIY Skills Advisers (DIYSA) help people to gain fundamental DIY skills to build a positive future in their homes after a prolonged period of homelessness, turning a house into a home. They also help people to improve and maintain their homes, often preventing eviction. Referrals to the DIYSA service can be received from both Shelter colleagues and support staff from local partner organisations. 

The DIYSA team works with individuals, sharing their skills to enable them to participate in home improvements, teaching them how to paint, wallpaper, build flat-pack furniture and gardening. As well as support for individuals, the DIY Skills Advisers run workshops across the country to bring communities together and upskill those who attend, providing clients with energy saving advice, educating them around cutting costs and improving energy efficiency in the home. 

This role is an opportunity to make a real difference to the households we assist. You’ll be developing your own knowledge and skills to assist local people and households with a range of housing disrepairs and challenges as well as providing practical DIY guidance You will gain experience of volunteering within a recognised national housing charity, while supporting your local community. 

Suggested Involvement: The role is flexible, however due to the nature of the role, requires you to be available for the day, in accordance with the DIYSA’s diary. 

Availability: This volunteering opportunity will take place within our working hours, Monday-Friday, 9am – 5pm 

Location: Shelter Birmingham, 38 The Priory Queensway, Birmingham, B4 7LA, however this is a community-based role, visiting people in their own homes in and around Birmingham so travelling will be required.

Supervised by: Volunteer Coordinator/DIYSA

Why volunteer with Shelter? 

A home is a fundamental human need, as vital as education or healthcare. But in Britain today, that right is denied to millions of people whose lives are blighted by homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. The time for change is now.

As a DIYSA Volunteer, you’ll be supporting the day-to-day work of DIYSA as they provide advice, guidance and skills to households in Birmingham.

Volunteers are essential to Shelter’s mission to end housing injustice. We welcome volunteers from all backgrounds. The insights and life experience our volunteers bring to Shelter are valued as much as their contribution through volunteering. 

We aim to provide our volunteers with a positive experience. This is by prioritising accessibility and tailoring the advice we provide to the needs of the individual. We make sure our policies and processes are equitable, which means that no-one is unfairly disadvantaged while volunteering because of their background or identity. 

Main Tasks include 

• Working alongside the DIYSA to provide DIY repairs, teach households DIY skills,

• Accompany the DIYSA, visiting people at their homes, and assessing the repair/skill need 

• Painting and decorating 

• Gardening work 

• Flat pack furniture assembly 

• Fitting curtain rails and blinds 

• Hanging pictures and shelves 

• Supporting the DIYSA with the delivery of community-based workshops in skills such as drills workshops, gardening, energy saving practices and help around the management of mould. 

Skills and experience required 

• Your main role is to support the DIYSA and help them complete jobs in a timely and effective manner 

• You don’t need to have a background in DIY for this role. We are looking for a willing learner who has excellent communication and listening skills

• An interest in supporting and motivating people to make positive changes in their lives through acquiring new skills and interests

• A strong team player who can take on instructions to complete jobs to a high standard 

• Enjoys working with others and contribute to delivering an excellent service 

• Ability to connect with clients and contribute to the community 

• Willingness to follow Shelter’s policies, including volunteering, health & safety, equality & diversity, confidentiality & data protection 

To enable you take part in this opportunity Shelter will

• Provide a volunteer pack including a Handbook and all Policies and Procedures. 

• Provide an induction into your role

• Provide access to our learning on data protection, safeguarding and screen wellness as well as other appropriate role specific training. 

• Reimburse “out of pocket” expenses in line with Shelter’s volunteer expenses policy. 

Benefits of Volunteering with Shelter 

• Supporting Shelter in our fight against bad housing and homelessness. 

• Gain valuable work experience and enhance your CV. 

• Meet new people and be part of a great team. 

• Build your confidence and develop transferable skills. 

Next steps 

Please complete an online application for this role by clicking the link to “fill in application” 

Shortlisted applicants will then be invited to a recruitment conversation to discuss the role further. 

Please note, upon offer of role, you will be asked to declare any unspent convictions and undergo a basic DBS check. Having a criminal record does not mean that you cannot volunteer with us. It may limit the different ways that you can get involved, but please contact us if you require more information. 

This is a voluntary position that supports the work of our services and is not replacing the work of a paid member of staff. This role profile does not form part of any contract of employment. 

Youth Helper work directly with young people in St John Ambulance Badger Setts and Cadet Units. By support our Youht Leaders to deliver a sessions across our range of programmes. In this role, you'll support the learning and development of young people into the next generation of health citizens. Youth Helpers also help young people develop their confidence, teamwork skills, self-discipline, and generally encourage them to strive to be the best they can be, as well as supervise and support other adult volunteers in their team.

You’ll get a huge sense of satisfaction and pride delivering an essential service. It’s great for you, great for your community and great for our nation, and it requires only a small commitment of your time. 

Closing date for these opportunities is: 10/08/2025

To apply for this opportunity please follow the link below:

Who are we?

We are Buttons & Bubbles CIC. We work with children, young people, families and other professionals associated and affected by illness and disability. We have several different services including inclusive characters, sensory workshops, resources, events, advocacy and more.

What are we looking for?

Do you enjoy art? Graphic design? Are you an amazing illustrator? Then we might just have a project for you. One of our aims is to have every type of disability in every culture, religion and ethnicity depicted through our characters. And yes, we know that’s going to mean a lot of hard work and a lot of characters! But NO we are not asking you to complete this entire project!

We’ve created 11 characters so far that depict a variety of conditions. We want to look at potentially re-developing these characters and starting work on some new ones!

What do we expect?

• Be willing to undertake our training programme which will be done virtually and at a time to suit you.

• Have an Enhanced DBS check (preferably be on the update system)

• Sign our volunteer contract. (If you disagree with anything in it please do discuss it

  with us and we will be happy to have a conversation and make small changes if

  appropriate).

• A positive attitude to disability and illness. We are happy to answer questions on this.

  What can you expect?

  • A community group that does not currently operate a rota system of any kind. You don’t have to regularly commit your time.

• A kind, caring, nurturing company who cares about people, staff and volunteers. Our aim is to keep your wellbeing at the centre of our work.

• A very positive and proactive approach to disability and illness. Any and all accommodations will be made that you require. If there is anything you wish to discuss in private please email us and we will arrange a confidential chat.

Benefits to Volunteering with Buttons & Bubbles CIC

• Gaining valuable experience and improving your confidence

• Allows you to explore potentially different areas of interest.

• Make a difference to community

• Develop your current skill set and gain new skills.

• Displays your level of commitment to future employers.

• Displays your ability to balance and schedule your time effectively when seeking future employment.

For further information or to apply email us and we will be happy to chat. 

Youth Leaders work directly with young people in St John Ambulance Badger Setts and Cadet Units. By organising a mixed weekly programme, this role will support the learning and development of young people into the next generation of health citizens. Youth Leaders also help young people develop their confidence, teamwork skills, self-discipline, and generally encourage them to strive to be the best they can be, as well as supervise and support other adult volunteers in their team.

You’ll get a huge sense of satisfaction and pride delivering an essential service. It’s great for you, great for your community and great for our nation, and it requires only a small commitment of your time. 

Youth meetings take place on Wednesday evenings. Ideal candidates would be asked to commit to attending at least two weeks in every month.

Closing date for these opportunities is: 31/12/2025

To apply for this opportunity please follow the link below:

About the Emergency Ambulance Crew role

As Emergency Ambulance Crew, you will respond to emergency and non-emergency situations where you will assess and treat patients to a high skill level, providing support to your community. You will transport patients across all St John Ambulance services including supporting local ambulance services and working at events. You will provide high quality, professional and compassionate care at all times, and support to other St John ambulance crew and first aiders.

This crucial role is for volunteers who can give high commitment, from getting trained to getting out on regular ambulance shifts. The role may be demanding, but is also one of our most rewarding, supporting the most profound patient outcomes. It’s great for you, great for your community and great for our nation.

Getting started

The EAC's recruited will be expected to volunteer the majority of their volunteering hours to Birmingham NTE projects, allowing us to expand the provision within Birmingham City Centre (anticipated 4 - 6 shifts on BNTE year). This will be discussed further following interview and during training. Successful applicants will be required to be available for all face to face training dates detailed below, as well as the anatomy and physiology sessions which are conduced online.

Successful applicants will be invited to attend an selection day to be held at Union Park on the 23 August 2025. The selection event will consist of a Maths and English test paper, an interview, a teamwork exercise, a manual handling assessment and an CPR assessment. Further details will be provided on invitation.

26 week weekend course running from 11/10/25 with "break weekends" built in for rest and revision. Evening weekday teams calls for anatomy and physiology lessons. Dates TBC

Closing date for these opportunities is: 08/08/2025

To apply for this opportunity please follow the link below:

To start pursuing this role please follow the link below:

Join our amazing volunteer team in this flexible opportunity that puts you at the heart of our work supporting blind and partially sighted people. You’ll make taking part in events and carrying out volunteering easier and more enjoyable for our customers and volunteers with sight loss.
You’ll take some of the stress and anxiety out of getting around and taking part in activities as a blind or partially sighted person. The help you give will encourage people to do more.

What you’ll be doing
• Sighted guiding / giving practical help to individuals in and around venues, so they can take part in events.
• Supporting volunteers with sight loss with their volunteering activities which range from facilitating a regular community group to delivering a talk about sight loss to a local business. Your role would involve things like guiding; Meeting and greeting at group activities or creating a welcoming and interesting display stand at events.

In this role you will only be helping individuals in places open to the public, often in a group setting. We will provide training in sighted guiding techniques and understanding sight loss.

What you’ll gain from the role:
• An opportunity to give something back.
• A chance to build a strong community.
• A sense of achievement through the difference you make.
• A chance to be part of a team of like-minded people
• An opportunity to develop and explore different roles with RNIB, including our internal job vacancies.

In return for donating your time we will provide:
• A rewarding experience.
• A great Induction and training.
• A supportive manager.
• Regular updates and catchups.
• Expenses.
• An opportunity to connect with other volunteers.

How often will I be needed?

• 4 Hours per Event

Key requirements

• This role requires one reference.

Location

Region

• Scotland

Who this opportunity will suit

Minimum age

• You must be at least 18 years old to apply

What skills and experience are needed?

• • An outgoing, friendly approach to meeting new people. • An empathetic and professional manner. • The ability to take the supportive and helpful role.

Who are we?

We are Buttons & Bubbles CIC. We work to increase inclusion and representation across society for disabled families.We have several different services including inclusive characters, sensory workshops, resources, events, advocacy and more.

What are we looking for?

Are you looking for a volunteering opportunity that you can do in your own time and without having to leave the comfort of the sofa? Do you have a good imagination? Are you interested in graphic design? Or have an artistic flair?

We’ve created ‘Bubble World’ which is home to our characters. We have had some graphics made for ‘Bubble World’ but we would love more! We can then use them and others such as little Santa Hats, Pumpkins and Easter Eggs to keep creating our resources and activity packs.

What do we expect?

• Be willing to undertake our training programme which will be done virtually and at a time to suit you.

• Have an Enhanced DBS check (preferably be on the update system)

• Sign our volunteer contract. (If you disagree with anything in it please do discuss it with us and we will be happy to have a conversation and make small changes if appropriate).

• A positive attitude to disability and illness. We are happy to answer questions on this.

What can you expect?

• A community group that does not currently operate a rota system of any kind. Youdon’t have to regularly commit your time.

• A kind, caring, nurturing company who cares about people, staff and volunteers. Our aim is to keep your wellbeing at the centre of our work.

• A very positive and proactive approach to disability and illness. Any and all accommodations will be made that you require. If there is anything you wish to discuss in private please email us and we will arrange a confidential chat.

Benefits to Volunteering with Buttons & Bubbles CIC

• Gaining valuable experience and improving your confidence

• Allows you to explore potentially different areas of interest.

• Make a difference to community

• Develop your current skill set and gain new skills.

• Displays your level of commitment to future employers.

• Displays your ability to balance and schedule your time effectively when seeking future employment.

For further information or to apply email us and we will be more than happy to have a chat. 

Please note we are looking for volunteers who are based in the UK. 

While gaining invaluable experience in recruitment, human resources and NFP Social enterprise,                           practice your passion within real-life scenarios.

We are looking for Recruitment Managers to join our team. The ideal candidate will play a vital role in sourcing, engaging and will help us build a diverse and dedicated team to support our brand messages and visions.

If you are enthusiastic, passionate and dedicated about building a dynamic team and are excited to contribute your recruitment skills to a meaningful cause, join us as a Recruitment Manager Volunteer. Together, we can create a positive and lasting impact in our community.

Please note the role is a voluntary position and could be entirely remote. Any incurred reasonable expenses will be paid.

Responsibilities:
- Collaborate with HR and leadership team to understand needs, roles and requirements.
- Develop and implement effective recruitment strategies and campaigns.
- Utilise online platforms, social media, and community networks to advertise opportunities.
- Assist with review applications and inquiries, and assess candidate suitability.
- Conduct interviews with potential candidates to determine their skills, motivations, and alignment with our values and visions.
- Maintain a database of potential and current candidates and keeping track of their skills, interests, and availability.
- Work closely with leadership team and other team members to ensure a seamless transition from recruitment to engagement.
- Regularly report on recruitment metrics and effectiveness to the leadership team.
- Continuously seek opportunities to improve recruitment process.

Requirements:
- Excellent communication and interpersonal skills.
- Ability to effectively market and promote opportunities.
- Experience in recruitment, human resources, or volunteer management is a plus.
- Highly organised with the ability to manage multiple tasks and prioritise effectively.
- Proficiency in using online platforms, social media, and communication tools.
- Dedicated and willing to learn.
- Committed to our values and mission 

Please send your CV and a brief cover letter outlining your interest and relevant experience. We look forward to reviewing your application and discussing how you can become a vital part of our team.​

ABOUT TESYouth 

TESYouth (Training, Employment Opportunities & Social Development for Youth) is a NFP social enterprise which focuses on improving the rate of youth employment, through volunteering, interactive and skill-based workshops, work-experience and training programmes. Together with our strategic partners, we collaborate with organisations to provide youth to develop their skills, and to assist in achieving their career aspirations.

Position Overview:
The Customer Service Representative (CSR) plays a dual role in driving programme enrollment and delivering exceptional service to prospective participants. Focused on sales and outreach, this position generates leads, conducts cold calls, and converts inquiries into enrollments for the employability and skills development programme. With a strong emphasis on meeting sales targets, the CSR will articulate the programme’s value proposition, address concerns, and guide prospects through the enrollment process while maintaining a participant-centric approach.

Key Responsibilities:

1. Sales & Lead Generation:

   • Proactively identify and engage potential participants through cold calling, email campaigns, social media outreach, and community partnerships.

   • Achieve monthly enrollment targets by converting leads into committed participants, tracking conversion rates and pipeline progress.

2. Participant Onboarding:

   • Serve as the first point of contact for inquiries, providing detailed information about programme benefits, eligibility criteria, and enrollment steps.

   • Guide prospects through the application process, ensuring a seamless transition from inquiry to enrollment.

3. Customer Relationship Management (CRM):

   • Maintain accurate records of leads, interactions, and conversions in the CRM system.

   • Follow up with prospects to address concerns, nurture interest, and close enrollments.

4. Reporting & Feedback:

   • Provide weekly updates to the Programme Lead on sales performance, challenges, and market insights.

   • Share participant feedback to improve programme positioning and outreach strategies.

1. Compliance & Ethics:

   • Adhere to organisational policies and ethical standards in all sales activities, ensuring transparency and respect for participant needs.

Required Qualifications:

• Education: High school diploma required; Bachelor’s degree in Marketing, Communications, Business, or a related field preferred.

• Experience:

  • 2+ years in sales, telemarketing, or customer service roles with a proven track record of meeting/exceeding targets.

  • Experience conducting cold calls, managing leads, and closing conversions.

• Skills:

  • Strong persuasive communication and active listening skills.

  • Proficiency in CRM systems and Google products (Forms, Docs, Sheets, Slides).

  • Ability to articulate complex programme details in a clear, motivating manner.

  • Resilience in handling objections and rejection.

The Professional Development Programme with Quilombo UK is a 16-week UNPAID opportunity that requires a minimum commitment of 12 hours per week, Monday to Friday.

QUILOMBO UK is dedicated to fostering an inclusive workplace environment that values diversity and promotes equality for all employees. As part of our commitment to upholding these principles, we adhere to the guidelines outlined in the Equality Act 2010. We firmly believe in creating a workplace where all individuals are respected and treated fairly. Discrimination of any kind will not be tolerated.

Shout is the UK’s only free, confidential, 24/7 text messaging support service for anyone who is struggling to cope. When people text 'Shout' to 85258, they are connected to a Shout Volunteer for a text conversation. Our volunteers provide a safe space for people to share what's causing them distress, while showing warmth and compassion.

Tasks and Responsibilities

If your application is successful, you’ll be enrolled in a training group. New groups start every two weeks.

Shout Volunteers receive 25 hours of free training in communication, listening, managing and assessing risk, and problem solving. The training is self-paced and done online. You’ll learn how to bring people in distress to a place of calm and practice skills that will be useful to you throughout life.

As we are investing in you throughout your time with us, our hope is that you will complete the training in a timely manner and look at this as a longer term commitment. The experience you gain over time is valuable and our goal is to have volunteers commit to 200 hours on the platform, which can take up to two years to complete, as we ask you to take one 2-4 hour shift per week. 

Our Volunteer Training Support team is here to support you, answer any questions and provide feedback during training and throughout your time with Shout. You’ll be joining an incredibly supportive volunteer community and have access to the resources you need to do your role.

As a volunteer, you’ll be supporting people in distress, so it’s important we see the skills required to do that while you are in training. While most trainees complete the training and go on to volunteer, not everyone will pass the training. If this happens, there are other ways you can still support us.

Selection Criteria

A Shout Volunteer is kind and compassionate, a good listener, and has the ability to remain calm when supporting people in crisis. You will also:

• Understand the difference between being friendly and being a friend

• Be aware of your own mental health and wellbeing

• Be open-minded

• Be supportive

• Be reliable

• Be discreet and able to respect confidentiality at all times

• Be accepting and non-judgemental

• Be passionate about contributing some of your time to a cause such as Shout

• Adopt a growth mindset, and be willing to accept feedback

Requirements

• You must live in the United Kingdom or New Zealand while volunteering. 
• You must be over 18 years of age.
• You will need a reliable internet connection and a private place to take your shift.
• All of your volunteering must be done using a laptop or desktop computer and Google Chrome.

It’s worth spending time thinking about the nature of the role, and whether it’s right for you. We support all texters, regardless of race, religion, sexual identity or issue. You will need to be comfortable addressing topics frequently discussed with texters (suicide, self-harm, depression, etc.) without compromising your own mental health. 

Before you apply, please consider whether either of the following applies to you:

• Have you recently experienced grief, loss or change issue/s? For example; someone close to you has been ill or has died, you’ve lost your job, your relationship has ended.

• Is your current mental health and wellbeing in a place such that the stress and pressure of listening to the challenges of others would bring additional burden to you personally?

Benefits to Volunteers

The role is rewarding and can save lives. Shout Volunteers tell us they gain a sense of pride, satisfaction and purpose from taking conversations. They also tell us that their own wellbeing increases, they learn valuable skills and gain experience they can use at work and in their personal lives.

Volunteering can also be a great addition to your CV. You do not need to have any past experience in mental health to be a Shout Volunteer - we’ll provide you with all the training and support you need to do the role.

Application Process

You will need to create your account and fill in the application using a laptop or desktop computer and in a Google Chrome browser. This is a standard requirement for all of our systems at Shout, from the application through to the platform.

You should leave up to an hour to complete the form. As Shout is a text based service and we do not conduct in person interviews for our volunteer candidates what you write in your application and the strength of your references are how we get to know you. 

We appreciate when candidates take the time to write thoughtful, considered answers. We recommend you review your application with an eye toward things like spelling, grammar and punctuation. While some of our texters will occasionally reach out using more informal text speak, our volunteers respond in full sentences and double check their messages for accuracy before hitting send. 

Your application will be reviewed once we have received responses from both of your references. We ask for a personal reference and a professional reference. The personal reference can be a friend or colleague but the other must be someone who knows you professionally or has supervised you in some way. 

This could be a manager or supervisor from where you work or a teacher or educator from where you study. We recommend you choose references who are able to speak to your ability to fulfil the selection criteria outlined above.

We do not accept references from family members. This includes your partner or their relatives, your children, siblings, aunts, uncles, cousins, grandparents or godparents. 

Please allow up to a month for us to review your application and return a decision. 

If your application is approved, you can book your place on training. Training groups usually start every two weeks and spaces are available to book a couple of months ahead. While you are in training and before you are allowed on the platform we will carry out a background check.

The Sheila McKechnie Foundation (SMK) was set up in June 2005 in memory of legendary campaigner, Sheila McKechnie.Campaigning is vital to a healthy society. We help campaigners to thrive. In a free and hopeful society, people need to know they have the power to make a difference: that they are able to envisage change and can push for that change to happen. For nearly two decades, we have helped all sorts of individuals, causes and charities to find their power as changemakers – as campaigners. We support, connect and champion these campaigners, equipping them to go after the social change they seek.

The Chair will hold the Board and staff team to account for SMK’s mission and vision, provide inclusive leadership to the Board and ensure that Board members fulfil their duties and responsibilities for the effective governance of SMK. The Chair will line manage and support the Chief Executive and ensure that the Board functions as a unit and works closely with the Chief Executive and staff team to achieve agreed objectives. They may also be asked to act as an ambassador and a public face of SMK in partnership with the Chief Executive and the Board.

For further information, see our website and the recruitment pack.