Community volunteer manager volunteer roles in penarth, vale of glamorgan

Ethiqana

We are a fair trade social enterprise focused on preserving earth friendly handicraft by providing sustainable livelihoods to our artisan heroes.

Ethiqana is a platform for artisanal revival. The business was established in March 2017 and started trading in August of the same year. We strive to solve two problems:

• Help reduce plastic pollution - Our aim is to rediscover sustainable materials and art forms that are on the verge of extinction These earth-friendly crafts can help in reversing the effects of climate change and ease the plastic pollution - perhaps even make a huge dent in it too.
• Help provide a better life to artisans - Ethiqana works with small scale artisan producers to help preserve their crafts through sustainable livelihoods. This can help bring about social parity and equity in the artisan community that has no way of competing with mass industrialisation. Talented and skilled artisans have to abandon their art and go and work in some big nameless factory to make ends meet. Their wonderful earth-friendly craft is lost to future generations. Establishing it as a social enterprise gives Ethiqana a clear social and environmental mission. We do not just want to sell and make a profit. We want to bring about positive social and environmental change. We invest and re-invest in our artisans - economically and socially.

We work with small artisan producers carefully selected based on eco-friendliness of their methods & the need for creative and economic empowerment. Since our inception our artisan base has grown from 35 to over 150 this year. We work with the artisans very closely in developing products that not only highlight their skills but also relevant for the modern world. Our work with small scale artisan producers and the impact it has had on their socio-economic conditions has been recognised by the British Association of Fair Trade Shops & Suppliers (BAFTS Fair Trade Network UK), Good Market Global and Social Enterprise World Forum through a strong vetting process. This also helps cement our position as a unique artisan platform.

At Ethiqana, we've been passionate about ethical and sustainable products since our inception. We're a social enterprise, which means our mission goes beyond profit. We work to empower artisans, promote eco-friendly living, and create positive change in the world, one beautiful product at a time.

Your time and talents are invaluable to us. Volunteers are the heart of our organisation, and with your help, we can continue to connect talented artisans with a global audience who appreciates their work.

Thank you for considering Ethiqana. We look forward to working with you to make a difference!

Digital Marketing Specialist

Volunteer Role Description (remote, unpaid)

About Us: Ethiqana is a purpose-driven social enterprise that connects conscious UK shoppers with artisan partners from the Global South. We're dedicated to preserving traditional craftsmanship through fair trade and sustainable practices.

Role Overview: We're seeking a passionate Digital Marketing volunteer to help drive our online presence through paid advertising and email marketing campaigns. This is an excellent opportunity to gain hands-on experience while contributing to a meaningful social cause.

Key Responsibilities: -Managing and optimising Meta (Facebook/Instagram) advertising campaigns -Creating and managing email marketing campaigns -Analysing campaign performance and providing insights -Contributing to our digital marketing strategy

Required Skills & Qualities: -Passion for digital marketing and social enterprise -Basic understanding of Meta Ads Manager -Familiarity with email marketing platforms (MailPoet or similar) -Self-starter mentality and ability to work independently -Strong communication skills -Interest in fair trade and sustainable business practices

Weekly Time Commitment

2-3 hours per week

Duration of Volunteer Role (remote)

3-5 months

Become our Trustee Tresurer and chair our Finance Committee.We need a Trustees with energy, enthusiasm and commitment to help accelerate our influcence on wildlife and nature recovery issues in the country and beyond.

With a refreshed 3-year strategy (23-26), “A Wilder Herefordshire, More Nature Everywhere” we’re working hard to recover nature at scale through deeper collaborations, working with local community organisations and networks to develop a clear plan for nature’s recovery. We are also working with neighbouring Wildlife Trusts, river partnerships and national partners such as the Woodland Trust, National Trust, and Duchy of Cornwall.

So, with lots happening, it’s an exciting if challenging time for the Trust.  Urgent action is needed to address the decline of wildlife in our beautiful county – and we need to muster all the resources and skills we can to succeed.

We are a welcoming board who support and challenge each other to do better for wildlife.

We look to recruit trustees from a range of backgrounds, life stages and skills to join us.

At this time, we wish to recruit someone to take on the role of Treasurer, and chair our Finance Committee. You would need the following skills and qualities:

· A strong commitment to wildlife conservation and the Vision of the Trust;

· Demonstrable experience of financial management;

· The skills to analyse proposals and examine their financial consequences;

· A good understanding of governance, gained either as a Trustee of another charity, a director of a company, or as a manager who has worked with Boards;

· The ability to apply clear logical thinking and creativity to developing our strategy

If you are successful, you will be welcomed and supported by a talented and committed board of trustees, a strong and experienced staff team and an active and expanding band of volunteers and by the wider Wildlife Trust movement. We hope you are inspired to apply, and we look forward to hearing from you.

Alison McLean OBE, Chair, March 2025

Are you looking for a volunteering role that supports the impact of the whole third sector? Infrastructure charity DataKind UK is looking for new members to join our Board of Trustees, including a Chair and Treasurer.

DataKind UK is a small charity with a vision for a strong, thriving third sector that embraces data use to become more impactful. We connect third sector organisations with data professionals to improve their decision making, problem solving, and working practices, by applying data science approaches to sector-wide challenges.

We’re looking for enthusiastic and supportive individuals to fuel our mission and direction by providing oversight of our operations, supporting with major decision-making, and advocating for our work and cause.

Being a trustee is a great way to give your time to a cause you care about, broaden your network, and develop your strategy and governance skills and knowledge. We particularly welcome applications from black, Asian, and minority ethnic candidates, LGBTQ+ candidates, and candidates with disabilities, as we would like to increase the representation of these groups in our community.

How to apply

To apply, please read our candidate pack for more detail and send a 1-2 page cover letter outlining what you would bring to the role based on the skills outlined in the candidate pack, especially highlighting if you are interested in the Chair or Treasurer role, along with your CV, by Monday 2 June.

Initial screening calls will take place during the week commencing Monday 9 June.

Interviews will take place on the 17, 18, and 19 June 2025, with the aim of new members being recruited and onboarded for the following board meeting in August.

The country’s only dedicated ancient tree charity, the Ancient Tree Forum (ATF), is looking for a new Trustee with Fundraising Experience.

About us – The ATF seeks to secure the long-term future of ancient trees through advocacy of no further avoidable loss, good management, and the development of a succession of future ancient trees. The ATF is needed now more than ever – this is a critical time for ancient trees, the habitats they support and the landscapes in which they can survive and flourish. Their protection is crucial, not least because these living monuments represent a globally important resource, for biodiversity, cultural connection, mental & physical health, carbon capture, and soil conservation.

The profile of the ATF continues to grow, and its expertise is sought at the highest level. We raise awareness and understanding of the value and importance of ancient and veteran trees to biodiversity, soils, landscape, heritage, and climate. We work with a mix of national charities, landowners, land managers, local authorities, and policy makers in national government and offer specialist training, advice, guidance, and outreach projects. 

What we’re looking for – Do you have the ability, empathy and commitment to make a major contribution to the protection of the oldest trees in the country, and all their associated wildlife, history and carbon impact? 

Are you an experienced fundraiser from the environmental or wider charitable sector? 

If so, we encourage you to consider applying. 

If you also understand current ancient and veteran tree-related challenges and issues this would be an advantage, although a background in the wider environment sector and in charities at a relevant level is more important. 

OneSpirit Interfaith Foundation was established as an educational charity in 2003. Our aim is to develop spiritual awareness and to support people of all faiths, and none, by delivering a range of training programmes that allow open-hearted adults to serve their chosen communities through Ministry, Spiritual Counselling and in supporting life’s transitions. Our interfaith ministers bring unconditional love and radical commitment to members of the public through ceremony, ritual, spiritual counselling, and other methods of support.

We are seeking new trustees, with a focus on marketing and/or legal experience, with a commitment to the vision and purpose of the organisation to join our board. Trustees are appointed for a term of 4 years and are essential to the progress and growth of our organisation.

Organisational purpose:

To benefit the public by the education of mature adults in:
• the core principles of the world’s religions, faiths, and spiritual traditions;
• principles and methods of forgiveness, reconciliation and peace-making;
• and the practice of non-denominational spiritual and pastoral service in the community.

Our Vision

is a world in which humanity awakens into an inclusive global spirituality that encompasses us all in the field of love and life.

Our Mission

is to work towards evolving consciousness in the world, by facilitating open-hearted people to awaken to inner leadership and their capacity for forgiveness, reconciliation, and peace-making.

Ideally, you will have experience working in a not-for-profit organisation and will be passionate about spiritual life and faith-freedom. We would particularly love to hear from anyone with experience of Human Resources, Adult Education, Financial Management, Fundraising, Legal, and IT.

Formal trustee meetings take place with senior staff quarterly, and we hold up to nine trustee-only meetings annually. To ensure our work is collaborative, we also have an annual two-day gathering of trustees and the wider leadership team. All trustees are volunteers, with expenses available for travel to and from meetings and other incidental expenses where applicable. Please note that meetings are currently being held via Zoom.

We have a strong commitment to diversity and aim to reflect the diversity of the communities we work with on our Board of Trustees. We welcome all candidates irrespective of sex, gender, sexual orientation, marital or civil partnership status, race, nationality, ethnic or national origin, culture, religion, age, responsibilities for dependants, physical/mental disability (“protected characteristics” as per the Equality Act 2010), economic status or offending background.

We welcome both OneSpirit ministers and candidates who are not OneSpirit ministers.  However, we expect all candidates to adhere to OneSpirit’s code of ethics.

Hope Springs Health Foundation Uganda

Hope Springs Health Foundation Uganda promotes community health equity among young people in underserved communities within Uganda

Hope Springs Health Foundation (HSH) Uganda addresses a range of pressing social and health challenges affecting vulnerable groups, particularly children, adolescents, and women in low-resource settings.

One of the core issues is the high HIV prevalence and teenage pregnancy in Mayuge District, where HIV rates are at 7% and teenage pregnancy stands at 27%, both higher than national averages. These challenges are often driven by transactional sex, early sexual debut, misinformation, and power imbalances in relationships particularly with older men. Adolescent girls face limited access to accurate sexual and reproductive health (SRH) information, increasing their vulnerability to exploitation and disease.

Another persistent challenge is menstrual hygiene management (MHM). Nearly half of Ugandan girls miss up to three days of school each month due to lack of menstrual products and adequate sanitation. This leads to increased absenteeism and school dropout rates, ultimately compromising their educational and economic futures.

Additionally, gender-based violence (GBV) remains widespread in Uganda, with women and girls disproportionately affected. Many communities lack the capacity to identify, report, and prevent GBV, leading to unreported cases and prolonged cycles of abuse.

For children living with chronic illnesses such as Type 1 Diabetes, limited awareness and lack of access to proper nutrition and physical activity pose serious health risks, especially in low-resource rural settings.

Hope Springs Health (HSH) Foundation responds to these intersecting challenges with innovative and community-centered health promotion interventions.

To combat HIV/AID and teenage pregnancies, HSH works with communities to implement UNICEF’s evidence-based intervention; “Sugar Daddy Awareness Classes” in schools. These sessions empower adolescent girls with knowledge about the dangers of cross-generational relationships and equip them to advocate among peers, promoting informed choices and reducing risky behaviors.

On the menstrual health front, HSH trains girls to make, use, and distribute reusable sanitary pads. This not only addresses a critical hygiene need but also provides a source of income and resilience for the girls. Environmentally, the use of reusable pads reduces plastic waste, contributing to greener communities. Socially, this empowers girls to stay in school, confident and informed.

To address gender-based violence (GBV), HSH conducts trainings targeting community stakeholders such as local leaders, religious leaders, police, health workers among others. These trainings strengthen the capacity of community members to detect, respond to, and prevent GBV through coordinated referral systems and advocacy.

For children with Type 1 Diabetes, the “Active Hearts, Healthy Lives” program supports them through community education on physical activity and nutrition. This program helps improve their quality of life by promoting healthier lifestyles in contexts where resources are scarce.

Fundraising Officer

Volunteer Role Description (remote, unpaid)

Hope Springs Health Foundation Uganda (HSH) is seeking a proactive and reliable Volunteer Fundraising Officer to support our resource mobilization strategy. This is a great opportunity for a student or recent graduate in Public Health, Social Sciences, Development Studies, or a related field to build hands-on experience in nonprofit fundraising, proposal writing, and donor relations. The Fundraising Officer will work directly with the CEO and programs team to develop compelling proposals, identify funding opportunities, manage donor outreach using tools like Sales Navigator, and maintain an organized and up-to-date funding database. The role requires excellent communication and time management skills, a high level of professionalism, and a commitment to confidentiality.

Key Responsibilities • Draft high-quality project proposals, concept notes, and funding applications tailored to donor requirements. • Use tools like Sales Navigator and other platforms to identify and connect with potential donors, meeting weekly outreach targets. • Maintain and regularly update a structured database of funding opportunities, donor contacts, deadlines, and communications.. • Collaborate with the communications team to develop professional fundraising and pitch materials. • Attend online fundraising webinars, donor briefings, and conferences to stay updated on trends and opportunities. • Assist in organizing donor records, tracking feedback, and filing proposal-related documentation. • Provide administrative and basic finance-related support (e.g., budget inputs, data entry).

Qualifications and Skills Education: • Bachelor’s degree or current enrollment in Public Health, Social Sciences, Development Studies, International Development, or a related field. • Master’s degree is a plus but not required. Skills & Competencies: • Excellent written and verbal communication skills. • Strong research and analytical skills. • Ability to manage time effectively and meet deadlines independently. • High level of reliability and commitment to confidentiality. • Willingness to learn and use new fundraising tools and CRM/database systems. • Tech-savvy and comfortable attending online meetings, webinars, and virtual donor events. • Familiarity with donor landscapes (e.g., foundations, bilateral donors, UN agencies) is an advantage.

Values • Demonstrated interest in social justice, gender equity, and community development. • Eagerness to learn, grow, and contribute to meaningful health and development work.

Weekly Time Commitment

10+ hours per week

Duration of Volunteer Role (remote)

6+ months

Volunteering for Sense

Our amazing team of volunteers help us run over 100 shops across England and Wales.  Every donated item that you sort, prepare and sell helps to raise vital funds to support us in our mission to make sure no one, no matter how complex their disabilities, is isolated, left out, or unable to fulfil their potential. Our shops are at the heart of local communities – sharing the work of Sense, and helping to secure support for our life changing work.

What your role will involve

There are a variety of tasks that you can get involved with in the shop, including:

• Welcoming and assisting customers, providing great customer service and a fantastic shopping experience
• Receiving donated goods from members of the public
• Sorting, steaming, tagging and preparing donated goods for sale
• Creating eye catching window and in-shop displays
• Keeping the shop floor well stocked, tidy, clean and organised
• Processing sales and serving on the till
• Promoting Gift Aid and other Sense fundraising initiatives
• Acting as an ambassador for Sense; promoting the shop and Sense in your local community
• Supporting with the recruitment and training of new volunteers
• Following new health and safety measures to ensure the safety of everyone

Will the role suit me? Yes, if you are:

• Motivated and hardworking
• Reliable, flexible and willing to do a variety of shop tasks
• A team player
• Friendly and helpful
• Passionate about customer service and enjoy interacting with people
• Respectful of others and their diversity
• Interested in supporting the work of Sense and want to make a difference to people who have complex disabilities and are deafblind.

What can Sense offer me as a volunteer?

• A full induction and ongoing support and guidance from your Shop Manager to make sure you feel confident in your role
• Support to develop new skills, knowledge and experience, in particular of a retail environment, but also skills such as teamwork, customer service, communication and using your initiative
• A reference for other paid or voluntary work (available on request)
• The opportunity to share your existing skills and experience to benefit others
• The chance to meet new people from a wide range of backgrounds and to join a passionate and committed team
• The opportunity to make an invaluable contribution to Sense by raising vital income and raising the profile of Sense in your local community; changing the lives of those who have complex disabilities and are deafblind

About Sense

For everyone living with complex disabilities. For everyone who is deafblind. Sense is here to offer personalised support to help people communicate and experience the world. We believe that no one, no matter how complex their disabilities, should be isolated, left out, or unable to fulfil their potential. Our experts offer support that’s tailored to the individual needs of each person, whether that’s at our centres, through our holidays and short breaks, or in people’s own homes. In addition to practical support, we also provide information to families, and campaign for the rights of people with complex disabilities to take part in life.

Volunteers add real value to Sense, bringing their passion, enthusiasm and fresh perspectives to the work that we do. We believe that volunteers enable us to bring people together, and provide opportunities for people with complex disabilities to communicate and experience the world.

We include. We collaborate. We find a way. We challenge. We celebrate.

"We are looking for 3 candidates to join our volunteer enhanced professional development programme and gain real world experience in your chosen field). While we only have 3 vacancies available through this programme, other options are available if your skills match our criteria".

Job description

Quilombo UK is looking for a Bid Writer (Grant & Funds), who loves to face work challenges; to join their growing team.

The Bid Writer (Grant & Funds) will play a critical role by assisting the manager to prepare the proposal that helps the organization to further develop and establish.

This role offers a great opportunity for the right person who is looking to; gain experience in the Third Sector; love to 'give back to their community'. The role is for you if you are looking for flexibility and autonomy. Where necessary specific training will also be provided to help you develop and grow your skill set.

Main Responsibilities

• Apart from writing proposals, you will also be reviewing and editing previously written content wherever necessary.
• Working with other team members to produce bid responses and writings
• Helps in writing funding applications for the varied projects that we run in order to meet our organisational objectives.
• Also helps in presentations and all supporting documentation.

General tasks

• Contribute to staff meetings and other internal meetings with views and suggestions etc.

Essential

• You must be based in the UK
• You will need to have good written skills
• Able to write effective, concise and compelling content
• You will be self-starting and willing to research and look for new funding opportunities that match our aims and objectives;
• Ability to work on tight deadlines
• Well organized, proactive and able to deliver tasks efficiently.
• Able to speak confidently with a variety of stakeholders.
• Good time-management skills.
• Proficiency in Microsoft Word and excel.
• To show professionalism at all levels and in all environments
• Strong team player
• Ability to work independently and ask for clarification when needed.

The volunteering program with Quilombo UK requires a minimum of 16 weeks of commitment. We are looking for someone who can offer 12 hours a week, Monday - Friday (2 times a week).

Please note that this is a volunteering unpaid role.

Job Types: Part-time, Volunteer

Benefits: Work from home

Experience:

• Technical Writing: 2 years (preferred)

Work Location: Remote

Cord is seeking to appoint two trustees to strengthen our current capacity and ideally bring some complementary skills to the way we govern.

Being a trustee is a valuable role. Together, the Board of Trustees provides the oversight and accountability necessary to ensure that Cord implements its strategy in line with our values, and complies with the requirements of the Charity Commission.  

We do not require trustees to have prior Board experience and are open to seeking trustees with a variety of skills and experiences. At this time, we particularly welcome applications from those with skills/experience in charity fundraising (either public or trusts/major donors or institutional), and legal/charity governance.

We are interested in hearing from individuals who not only share our Christian values but have an active Christian faith. We celebrate difference in all its interpretations, and applications are actively encouraged from individuals from diverse backgrounds, in particular, those who reflect and represent the communities we work in.

Trustees are invited to serve on the Board for a three-year period, at the end of which they are eligible for re-election, up to a maximum of three three-year term limits. Applicants will be based in the UK or be able to commit to in-person UK meetings. Board membership is not a remunerated position, but reasonable travel expenses will be reimbursed.

Applicants will need to be able to commit their time to four Board meetings (two in-person and two online) and attend three 90 minute online meetings per year in the evenings.

Across the UK, our 270 local groups play a vital part in supporting people affected by MS. They provide sense of belonging, unity and friendship. And they deliver services and support for their local MS community.

We are looking to recruit a Health and Safety Volunteer for the Bridgend Group. As a Health and Safety Volunteer you’ll make sure all local group members are aware of their health and safety responsibilities. You’ll help them understand and follow guidelines and procedures to coordinate safe activities.

In this role you’ll gain knowledge of Health and Safety legislation, as well as develop your organisation, admin and communication skills. Most importantly you’ll help your local group make sure all their activities are safe for every member of your local MS community. 

Time commitment

We estimate this role will need around 2 hours a week. Our roles are flexible and aim to fit around you. Time commitments for this role may vary depending on your activities. This is an ongoing role.

This is a great opportunity to gain experience within a large charity and develop your existing skills and learn new ones. We need you to get involved and help make positive changes to the lives of people affected by MS.

About you

You’ll have an interest in the MS Society and the work that we do, as well as the enthusiasm to represent both us and our values locally. You will understand the needs of people affected by MS in your area and be sympathetic to the needs and motivations of volunteers.

You’ll be confident using Microsoft Office, the internet and email. You’ll be able to apply disability, equality and inclusion practices and understand and apply our risk management system. Ideally you’ll understand the local area and organisations that provide local services.

You will be reliable and easy to contact and you need to live in or near the local area the group to carry out this role.

Apply 

1. Read through the role description carefully

2. Please apply online

The MS Society is committed to promoting diversity. We can only offer roles to over 18s.

About Access Academia

Access Academia is the charitable umbrella which was created out of the creation of the student-led publication, the Journal of Intersectional Social Justice. When Journal of Intersectional Social Justice (JISJ) was created, there were not any expectations for the project to be any more than that: a student-led academic publication. However, as it rolled on, attention for the project widened and it began to cover other topics and get involved in other realms of knowledge sharing, activism, and content creation. The creation of the seminal Access Series on the Intersections blog springboarded the idea for the JISJ to turn into something much more than a simple academic publication. Now as we have restructured the JISJ into Access Academia, we are finalising our official registration as a charitable incorporated organisation (CIO) in the UK. 

Our core purpose is to Make Academia More Accessible. We plan to accomplish this by many different avenues, as obviously it is a very wide-ranging goal! The main ways we plan to do this are through encouraging Open Access academia and knowledge sharing through the Access Series, expanding the themes covered on Intersections with additions such as Mental Health Mondays and Colonialism in Subject, creating accessible content across our social media platforms which encourages truthful and accurate knowledge sharing and activism, running research events to encourage students to publish and interact with academia, covering inside stories of academia, running student engagement programmes to try and make academia less of an Ivory Tower, and much more!

What is a Volunteership?

A volunteership is a unique hybrid opportunity that combines elements of volunteering and interning. Participants commit to working with a charity or nonprofit organization for a specified period of time, fulfilling a set of responsibilities and expectations. In return, they gain valuable experience, receive a letter of recommendation, and are offered LinkedIn endorsements. Additionally, they may have the chance to continue working with the charity through future hiring cycles as long as they remain a student. This experience provides both personal fulfillment through giving back to the community and professional development for future career opportunities.

Volunteership: Outreach Coordinator
Duration: May to August 2025
Eligibility: Must be currently enrolled as a student

Requirements:

• Currently enrolled in an undergraduate or postgraduate program.

• Strong interest in community engagement and networking.

• Excellent written and verbal communication skills.

• Ability to craft compelling emails and messages tailored to different audiences.

• Organizational skills to track outreach efforts and meet targets.

• Comfortable using email outreach tools (e.g., Mailchimp, Google Sheets, etc.) or willingness to learn.

• Experience with or interest in nonprofit work is a plus.

• Ability to meet deadlines and manage multiple outreach tasks.

• Passion for contributing to social impact and building connections that support charitable initiatives.

Duties & Responsibilities:

• Email Outreach:

  • Meet a monthly email outreach quota, targeting potential partners and other key stakeholders.

  • Craft personalized and engaging outreach emails to build and maintain relationships with various groups.

  • Follow up with contacts to nurture relationships and drive engagement with the charity's initiatives.

• Community Engagement:

  • Assist in developing and implementing outreach strategies to expand the charity’s network and reach.

  • Help coordinate outreach efforts for specific campaigns, events, or initiatives.

  • Track responses and report on outreach success rates, identifying areas for improvement.

• Research & Networking:

  • Conduct research to identify new potential partners, supporters, or collaborators for the charity.

  • Assist with compiling contact lists and gathering relevant information for outreach purposes.

• Campaign Support:

  • Support the development of email campaigns, including drafting email copy and ensuring timely distribution.

  • Help maintain and update the charity's contact database, ensuring accuracy and compliance with privacy standards.

• Post-Event & Programme Reporting:

  • Help in post-event evaluations, collecting feedback from participants, and reporting on outcomes.

  • Assist in maintaining and updating event and programme documentation for future reference.

• Collaboration & Teamwork:

  • Collaborate with internal teams and volunteers to ensure Access Academia's message is shared correctly and consistently.

  • Contribute and attend all meetings for the Outreach & Marketing team and directions from the Director of Outreach & Marketing.

  • Meet all given deadlines on time and consistently.

What You’ll Gain:

• Hands-on experience in outreach, community engagement, and relationship management.

• Opportunities to develop communication skills, including email marketing and networking strategies.

• A letter of recommendation upon successful completion of the volunteership.

• Certification of participation at the end of the volunteership.

• LinkedIn endorsements and the chance to be considered for future hiring cycles with the charity.

Position Overview:
The Customer Service Representative (CSR) plays a dual role in driving programme enrollment and delivering exceptional service to prospective participants. Focused on sales and outreach, this position generates leads, conducts cold calls, and converts inquiries into enrollments for the employability and skills development programme. With a strong emphasis on meeting sales targets, the CSR will articulate the programme’s value proposition, address concerns, and guide prospects through the enrollment process while maintaining a participant-centric approach.

Key Responsibilities:

1. Sales & Lead Generation:

   • Proactively identify and engage potential participants through cold calling, email campaigns, social media outreach, and community partnerships.

   • Achieve monthly enrollment targets by converting leads into committed participants, tracking conversion rates and pipeline progress.

2. Participant Onboarding:

   • Serve as the first point of contact for inquiries, providing detailed information about programme benefits, eligibility criteria, and enrollment steps.

   • Guide prospects through the application process, ensuring a seamless transition from inquiry to enrollment.

3. Customer Relationship Management (CRM):

   • Maintain accurate records of leads, interactions, and conversions in the CRM system.

   • Follow up with prospects to address concerns, nurture interest, and close enrollments.

4. Reporting & Feedback:

   • Provide weekly updates to the Programme Lead on sales performance, challenges, and market insights.

   • Share participant feedback to improve programme positioning and outreach strategies.

1. Compliance & Ethics:

   • Adhere to organisational policies and ethical standards in all sales activities, ensuring transparency and respect for participant needs.

Required Qualifications:

• Education: High school diploma required; Bachelor’s degree in Marketing, Communications, Business, or a related field preferred.

• Experience:

  • 2+ years in sales, telemarketing, or customer service roles with a proven track record of meeting/exceeding targets.

  • Experience conducting cold calls, managing leads, and closing conversions.

• Skills:

  • Strong persuasive communication and active listening skills.

  • Proficiency in CRM systems and Google products (Forms, Docs, Sheets, Slides).

  • Ability to articulate complex programme details in a clear, motivating manner.

  • Resilience in handling objections and rejection.

The Professional Development Programme with Quilombo UK is a 16-week UNPAID opportunity that requires a minimum commitment of 12 hours per week, Monday to Friday.

QUILOMBO UK is dedicated to fostering an inclusive workplace environment that values diversity and promotes equality for all employees. As part of our commitment to upholding these principles, we adhere to the guidelines outlined in the Equality Act 2010. We firmly believe in creating a workplace where all individuals are respected and treated fairly. Discrimination of any kind will not be tolerated.

We are seeking additional Trustees to help Gambling Lived Experience Network (GLEN) to continue to act as an independent voice raising awareness of, and offering support to people affected by, gambling related harms.

Gambling Harms actively impact over 7 million GB residents each year, with an estimated 1.3 million actively engaging in harmful gambling. Millions more experience legacy harms long after gambling has stopped being a 'live issue' in the lives of individuals and their family members.

GLEN is a network charity (CIO) seeking to amplify the voices of those who have experienced and intimately understand what gambling harms are, and how they manifest in individual, family and community environments.

We are a strong advocate and supporter of the power of Lived and Living Experience and accordingly seek individuals who share our vision of needing the voices and experiential knowledge embodied in LLE to have a central role in shaping our societies understanding and response to what is a growing public health concern.

Time-wise, we simply ask a few hours per month, mainly through attendance at GLEN board meetings which are usually hosted online 4-5 times per year.

Support-wise, we welcome any and all support you can offer us.

We particularly welcome individuals who have themselves experienced harms caused through gambling - whether through their own gambling or the gambling of a loved one - but this is not a requirement. The only requirement we really seek is a commitment and alignment with our charitable goals of empowering LLE to have its voice heard and acted upon.

Please download our Role Specification for more details.

Maker Mindz

Maker Mindz is a nonprofit organization. At our core, our mission is simple yet powerful: to ignite children's natural curiosity and foster a deeper understanding of the world around them. By building this foundation, we help cultivate a lifelong love for learning.

Challenges: 92% of boys and 97% of girls lose interest in STEM if not engaged by the 5th grade.

Only 33% of eight graders are interested in STEM majors.

Only 6% of high school seniors will get a bachelor's degree in a STEM field.

Our approach is centered on hands-on, interactive learning experiences. We design immersive environments and develop engaging educational materials that encourage exploration, experimentation, and critical thinking. We aim to empower children to ask questions, seek answers, and discover the joy of learning on their own terms. Through a combination of innovative learning kits, online & in-person workshops, we strive to create an environment where curiosity thrives, and a lifelong love for learning is born.

We believe in the power of the community to ignite change. As Seth Godin says, "A group needs only two things to be a tribe: a shared interest and a way to communicate."

We are building a tribe of passionate individuals who share one powerful mission—making STEM education accessible to all. Whether you're an educator, an engineer, a creator, a designer, a parent, a student, or simply someone who believes in the future of science, technology, engineering, and math, you belong here.

Let's communicate, collaborate, and create a brighter future through STEM!

Google Ads Specialist

Volunteer Role Description (remote, unpaid)

We’re seeking a Google Ads Volunteer to help manage, optimize, and track our Google Ads campaigns (Google Ad Grants). This volunteer will help increase awareness of our programs, drive traffic to our website, and support our fundraising and engagement goals.

Key Responsibilities:

1. Set up and manage Google Ads campaigns.
2. Monitor ad performance and optimize for click-through and conversion rates.
3. Conduct keyword research and write compelling ad copy.
4. Ensure campaigns comply with Google Ad Grants policies.

Qualifications:

1. Experience with Google Ads and Google Ad Grants.
2. Strong analytical skills and ability to interpret campaign performance data.
3. Understanding of nonprofit marketing strategies is a plus.
4. Detail-oriented and self-motivated.
5. Passionate about STEM education and making a positive impact.

Weekly Time Commitment

2-3 hours per week

Duration of Volunteer Role (remote)

3-5 months