Community volunteer volunteer roles in lagos, nigeria

Ganddee

The app to find second-hand shops, car boot sales, flea markets and pop-ups.

We're fixing the climate crisis by addressing the underlying consumption crisis. Our mission is to help people shop local and 2nd-hand.

We're the marketplace connecting shoppers to 2nd-hand shops and thrifting events in the UK.

TikTok Creator

Volunteer Role Description (remote, unpaid)

Ganddee is the UK's discovery platform connecting shoppers to local second-hand shops, car boot sales, flea markets and thrifting events - think 'google maps for thrifting'.

We're building the UK's biggest thrifting community. To that end, we're looking for volunteers who share our love for thrifting and circularity.

Even if everyone works from home/remote in our team, living in the UK would be ideal for the role given that we're mostly active there. If you live somewhere else and love what we do, we're happy to chat to see how you can join the team and help out!

The time commitment and "duration of the role" aren't set in stone! Happy to chat and see what works for you if you're excited by this opportunity!

The role entails:

• Creating content for our Tiktok
• You're perfect for the role if you love (and often go) thrifting to charity shops, vintage shops, car boot sales etc.
• We're not necessarily looking for someone with a big following base or "professional influencer skills". But, you should be comfortable in front of a camera, and willing to share your thrifting adventures with our community of thrifters! :)

We love authentic content of people sharing their thrift hauls, speaking in front of the camera etc.

Keen to chat if you love what we do and want to be part of the journey

Weekly Time Commitment

2-3 hours per week

Duration of Volunteer Role (remote)

3-5 months

Unify Giving is an innovative charitable technology platform that connects donors directly with verified individuals in need. Our mobile app enables anyone to donate directly to beneficiariesm ensuring 100% of donations reach recipients while preserving their dignity and choice. We partner with established charities who verify legitimate need.

Following our successful Newport pilot, we're expanding across the UK to help more individuals experiencing hidden homelessness and other forms of vulnerability.

Role Overview

As a Charity Liaison Officer volunteer, you'll be at the heart of our mission to bridge the gap between donors and those in need. This purpose-driven role focuses on establishing and nurturing partnerships with charitable organisations across the UK, enabling more vulnerable individuals to receive direct support through our platform.

This is an opportunity to make a meaningful difference while gaining valuable experience in the charity tech sector. You'll represent Unify Giving to potential charity partners, help onboard new beneficiaries, and ensure our existing partners are up-to-date with platform developments that can enhance their work.

Key Responsibilities

• Relationship Building: Develop and maintain strong relationships with charity partners who can verify and support potential beneficiaries.
• Partnership Outreach: Identify and approach suitable charitable organisations working with homeless individuals and other vulnerable populations.
• Onboarding Support: Guide charity partners through the process of bringing verified beneficiaries onto the Unify Giving platform.
• Training & Education: Provide training to charity staff on how to use the Unify Giving platform effectively.
• Impact Communication: Gather and share success stories (while maintaining privacy) to demonstrate the effectiveness of our direct giving model.
• Platform Ambassador: Keep charity partners informed about new features and improvements to the Unify Giving platform.
• Feedback Collection: Gather insights from charity partners to help us continuously improve our service.

What We're Looking For

• Passion for addressing homelessness and supporting vulnerable individuals
• Excellent communication and interpersonal skills
• Ability to explain technology in accessible, non-technical terms
• Self-motivated with the ability to work independently
• Experience in the charity sector, social work, or community engagement (desirable but not essential)
• Understanding of homelessness issues and challenges in the UK (desirable)
• Reliable access to transportation for partner visits when needed
• Comfortable using digital platforms and mobile applications

Time Commitment

We're looking for volunteers who can commit to approximately 5-10 hours per week, with flexibility around your schedule. This can include:

• Virtual meetings with potential and existing charity partners
• Occasional in-person visits to charities in your region (dependent on distance/ travel expenses covered)
• Regular check-ins with the Unify Giving team

What You'll Gain

• Make a direct impact on addressing homelessness and supporting vulnerable individuals
• Develop professional skills in partnership building, communication, and the charity tech sector
• Gain insight into innovative solutions to social problems
• Be part of a passionate, mission-driven team
• Receive training and support from Unify Giving
• Opportunity to build your professional network across the charity sector
• Letter of recommendation upon successful completion of a 3-month volunteer period

Locations

We're particularly seeking volunteers in the following areas:

• London
• Newport
• Manchester
• Bristol
• Brighton & Hove
• Edinburgh
• Cardiff
• Other major UK cities (please specify your location when applying)

We welcome applications from people of all backgrounds and particularly encourage applications from those with lived experience of homelessness or other forms of social exclusion.

Unify Giving connects those who want to help with those who need support, ensuring direct impact while preserving dignity and choice.

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Are you a creative and strategic marketer passionate about using your talents to make the world a better place? Join now-u, a growing nonprofit organisation with a mission to drive meaningful social change through education, action, and technology.

We're looking for a proactive Marketing Officer who can take ownership of our marketing and communications efforts. In this role, you’ll both lead and do—developing strategy, managing projects and volunteers, and creating content and campaigns that engage our community and build our brand.

What you’ll do:

• Lead the development and execution of our marketing and brand strategy
• Create compelling marketing materials and content for digital and offline channels
• Manage and coordinate marketing volunteers, delegating tasks effectively
• Grow and optimise our key channels (social media, SEO, Google Ads, blog) and explore new ones
• Shape and evolve the brand identity of our app and campaigns
• Use data and feedback to iterate and improve outreach and engagement

We’re looking for someone who:

• Has strong marketing and communications experience (strategy + hands-on)
• Is confident using content creation tools (e.g., Canva, Adobe, or similar)
• Understands digital channels and user journeys
• Has great project and people management skills
• Is a self-starter, excited to work in a collaborative and mission-driven environment
• Is passionate about making a tangible difference through their work

About now-u

now-u is a nonprofit organisation aiming to empower people to take action on social and environmental issues through our mobile app, campaigns, and partnerships. This is an exciting time to join our team as we scale our impact and grow our community.

This is a volunteer role with a flexible time commitment. It’s ideal for someone looking to make a difference, build their portfolio, or apply their skills to a purpose-driven mission

International Aid for the Protection & Welfare of Animals (IAPWA) is a UK-registered animal welfare charity dedicated to creating a better future for animals in need.

IAPWA are currently seeking an Event Co-ordinator to join their UK team to support their ‘Dip for Dogs’ fundraising initiative.

From identifying locations to host a charity ice bath event, to recruiting and supporting volunteers to assist on the day, you will be part of a charity who are passionate about making a difference to the lives of animals in need.

Adventure Ashram is a small but mighty UK-based charity founded by adventurers in 2007. We support life-saving grassroots projects in India, focused on: 

• Combating human trafficking 

• Providing education for vulnerable children 

• Ensuring access to essential healthcare 

We work closely with our local Indian partners to deliver meaningful, sustainable change. Our UK-based operations raise vital funds through adventurous events, innovative campaigns, and international initiatives—most notably our global yoga campaign, Yoga Stops Traffick. 

Role: Trustee – Fundraising Specialist 

We are looking for a new Trustee with significant fundraising experience to help us grow and diversify our income and contribute to our overall strategic direction. 

This is a fantastic opportunity for someone who wants to use their professional skills to make a lasting impact on vulnerable communities, particularly vulnerable women and children in India.

What we’re looking for 

We welcome applications from individuals with fundraising expertise in one or more of the following areas: 

• Individual Giving & Major Donors 

• Trusts and Foundations 

• Corporate Partnerships 

• Community Fundraising and Events 

• Digital Campaigns and Innovation 

• Fundraising Strategy and Income Development 

Trustee Commitment 

• Board Meetings: 4 per year (weekday evenings, usually online) 

• Committee Involvement: All trustees join one of our committees (Fundraising, Finance, Programme Management), which meet every 2 months 

• Events: Attend 1–2 UK-based Adventure Ashram events per year (where possible) 

• Approximate time commitment: 1–2 hours per week 

We also hope that this new trustee would be open to supporting other trustees and staff in developing their fundraising skills to improve internal capabilities. 

Why Join Us? 

As a Trustee, you will: 

• Help shape the future of a unique, adventurous charity 

• Make a meaningful contribution to anti-trafficking and community development work 

• Be part of a passionate, values-driven team 

• Gain or develop experience in strategic charity governance and leadership 

“Adventure Ashram is a brilliant small charity; it supports fantastic projects in India and manages to have a lot of fun in the process. Volunteering as a trustee gives me a chance to do something meaningful with good people—and I can’t wait to welcome more members to the team.” 
— Current Trustee 

"We are looking for 3 candidates to join our volunteer enhanced professional development programme and gain real world experience in your chosen field). While we only have 3 vacancies available through this programme, other options are available if your skills match our criteria".

We are a Kingston-based social marketing enterprise using creative thinking to build community cohesion.

We aim to attract knowledgeable individuals encouraging different cultures to unite which enables us to share and celebrate essential lessons.

Partnering with local organisations, we put on programmes of training, workshops and other events that promote unity and tolerance.

We conduct research to support our cause to challenge preconceptions around race and stereotyping. As well as delivering workshops on unconscious bias in the workplace.

The Personal Assistant role offers a great opportunity for the right person who is looking to:

• Gain experience in the Third Sector.
• Develop their skills and management experience; or just simply 'give something back to their community'.

The role provides you with flexibility and autonomy at work. Where necessary, specific training will also be provided to help you develop and grow your skill set.

Main Responsibilities

• Managing organisation of meetings and appointment
• Organising events and conferences
• Managing databases
• Implementing and maintaining procedures and administrative systems
• Liaising with staff
• Miscellaneous tasks to support the team.

General tasks

• Contribute to staff meetings and other internal meetings with views and suggestions etc.

Essential:

• You will need to have good written skills.
• Well-organised, proactive, and able to deliver tasks efficiently.
• Good time management
• To show professionalism at all levels and in all environments
• Strong team player
• Ability to work independently and ask for clarification when needed.
• Able to participate at least 12 hours a week (2 days, 6 hours each day)

Desirable

• Committed to working with the community with a passion for helping others less fortunate.
• Proficiency in Microsoft and Excel.

The Professional Development Programme with Quilombo UK runs over a period of 16 weeks, is UNPAID and requires a minimum of 12 hours of commitment per week across Monday and Friday.

Upon successful application, our HR team will contact you to arrange an interview. Following a successful interview, we'll initiate the onboarding process by sending you the necessary documents. Once your onboarding and identification documents are received and verified, you'll be invited to a 6-hour HR and System Induction. Subsequently, you'll meet with your Head of Department or Assistant Manager for your First Day.

Job Types: Part-time, Volunteer

Expected hours: No less than 12 per week

Benefits: Work from home

Schedule:

• Day shift
• Monday to Friday

Work Location: Remote

Active Humber trustee vacancies

Support us to encourage people across the Humber to benefit from an active lifestyle

Due to the four-year term ending for a number of our trustees, Active Humber are looking to recruit to the following Board vacancies:

• Chair of the Board
• Senior Independent Director
• Welfare and Safety Director
• Non-Executive Trustee

These are crucial roles for our Board, and we are looking for people who share our passion and energy to work with us to create a happier, healthier and stronger community across the Humber.  To achieve our goals, we need a board of trustees who are as diverse as the people we are trying to reach.

Active Humber is a registered charity and is one of 42 nationwide Active Partnerships who are funded by Sport England to improve lives through physical activity and sport. 

Our vision is that the Humber is a place where everyone, everyday is physically active.

Our mission is to get the most physically inactive to be active.

Our role is to help people think differently about physical inactivity.

What is it like to be a Board Member at Active Humber? 
The Board at Active Humber is integral to what we are trying to achieve in the Humber.  If you join us as a trustee you will help to lead Active Humber to achieve their mission and purpose - you might ask questions to challenge us to think differently, make suggestions to move things forward, or act as a sounding board for ideas.

To learn more about Active Humber and what we have achieved and what we are hoping to achieve, please explore our website.

What we’re looking for:

We’re seeking individuals who are enthusiastic about our vision and have the time and skills to contribute to the board. We are particularly looking for expertise in one or more of the following areas;

• Experience of chairing a Board
• Knowledge of Safeguarding and Welfare, in relation to Children and Young People and/or Adults at Risk
• Experience of governance matters, or legal issues
• Experience within environmental sustainability matters
• An understanding of equality and inclusivity

Application Process
Each of the vacancies has its own areas of responsibility, and there are role descriptors for each of the roles that we are advertising. We also have a recruitment pack giving more details about the expectations of being an Active Humber trustee, which is relevant to all the roles. 

This information is available via our vacancies pages.  Please read these documents fully to support you in making a decision about whether to apply.  You should also consider which role suits your skills and experience so reading each of the role descriptions is recommended. 

We would suggest an informal chat with our CEO, David Gent or our Chair, Richard Smith as the first step in your application.  Please email the hr email address and we would be happy to arrange this.

If you then wish to go ahead and apply, please send the following information:

1. A covering letter expressing which role you are applying for.
2. Your covering letter should explain why you are interested in being an Active Humber trustee, and how your skills and experience meet the criteria set out in your preferred role and person specification.
3. A copy of your current CV.

Applications should be submitted by 9th July 2025.

Interviews will be held in person at the Aura Centre on 23rd or 24th July 2025.

If you have any queries about the role or the application process, please do not hesitate to email HR who will be happy to help.

Over past decades, enormous advances have been made in our understanding of MS. Research has got us to a critical point, and we can see a future where nobody needs to worry about their MS getting worse. Our Stop MS Appeal needs to raise £100 million to find treatments for everyone with MS.

Our Stop MS Champions help us reach more people and inspire them to get involved in our Stop MS Appeal by encouraging raising funds and awareness by delivering presentations, attending events and identifying new audiences to speak to. They inspire people to engage with and influence fundraisers and groups, enthuse people and make sure our community’s voice is heard.

As our Lead Stop MS Champion, you’ll motivate your team of Stop MS Champions to help reach more people and inspire them to get involved in our Stop MS Appeal.

By using your ability to motivate and support, you will oversee and lead a team of 5-10 Stop MS Champion volunteers, encouraging them to engage the people they know to raise funds and awareness, and provide reliable information and guidance.

You’ll also network to engage with and influence fundraisers and community groups, enthusing people by delivering presentations at events and finding new audiences to speak to. In this role, as well as developing your leadership, networking, influencing, communication, organisation and presentation skills, you’ll have a chance to be part of something amazing – you could help us stop MS.

As part of our ongoing commitment to strong and effective governance, we are actively seeking passionate and dedicated individuals to join our Board of Trustees. This is an exciting opportunity to play a vital role in shaping our organisation’s future and making a meaningful difference for children and young people with cancer and their families. 

CCLG is a leading children and young people’s cancer charity, funding research and supporting families. We are also the professional association for those working in children and young people’s cancer in the UK and Ireland.

We’re looking to expand our Board of Trustees, increasing the overall number and planning for the future as a number of longstanding members of the Board approach the end of their terms of office.

It’s an exciting time to be joining us as we have just launched our new brand and a new bold and innovative research strategy, and we’re just getting to work on developing our next organisational five-year strategy.

Our Board of Trustees has an important part to play in helping us to achieve our ambitions of creating a brighter future for children and young people with cancer. If you join our Board of Trustees, you’ll have the opportunity to make a real impact and be part of our success story.
 
CCLG is committed to providing an inclusive, supportive and flexible environment. We would very much welcome applicants from all backgrounds and as our current Board is not as diverse as the communities that we work in, we would be particularly interested in applications from underrepresented groups.
 
We're looking for individuals who can bring their skills and experience to support the governance and strategic leadership of CCLG, whether those are professional skills and experience that relate to our main areas of activity, or to organisational governance and leadership, or lived experience of children and young people's cancer.

For more information about the role of a Trustee at CCLG, please download the information pack below.

Shape the future of student advocacy and social change by joining the NUS UK Board as a Lay Director.

We’re looking for an independent director to help steer our strategy, governance, and accountability. This is an ideal opportunity for someone with experience in campaigning, communications, legal affairs, or non-profit leadership who’s passionate about supporting one of the UK’s most impactful student-led organisations.

Who We’re Looking For

We want to attract the broadest possible range of talent. Whether or not you’ve previously held a board or committee role, if you bring relevant expertise, lived experience, or a fresh perspective, we’d love to hear from you.

We’re particularly interested in candidates with backgrounds in:

• Financial oversight, audit, or risk management

• Human resources, recruitment, or EDI expertise

• Legal, strategic, or governance experience

• Communications, campaigning, or public affairs knowledge

• Experience in the charity, education, or membership sectors

• A collaborative and values-driven mindset

We are committed to equality of opportunity and especially welcome applications from black, Asian, and minority ethnic candidates, who are currently under-represented as Directors of NUS UK and within the sector more broadly.

Why Volunteer With Us?

• Help shape the student movement and the future of education

• Influence decisions that impact millions of students

• Work alongside experienced, passionate, and values-led colleagues

• Develop your leadership and governance skills

• Make a meaningful contribution to social change

You’ll receive a full induction, ongoing support, and all reasonable expenses covered—including travel and accommodation when needed.

How to Apply

To apply, please send your CV (or a link to your LinkedIn profile) and a short covering letter (max 1 page) outlining your motivation and what you would bring to the role.

Apply by: Thursday 3 July 2025, 12 noon.

If you’d like an informal chat about the role before applying, we’d love to hear from you.

"We are looking for 3 candidates to join our volunteer enhanced professional development programme and gain real world experience in your chosen field). While we only have 3 vacancies available through this programme, other options are available if your skills match our criteria".

WHO WE ARE
We are a Kingston-based social enterprise using creative thinking to build community cohesion. Encouraging different cultures to unite enables us to share and celebrate essential lessons. Partnering with cultural, social and sports organisation's, we put on programmes of training, workshops and other events that promote unity and tolerance.

We conduct research to challenge preconceptions around race and stereotyping. Our findings are supported by educational opportunities designed to broaden perspectives.

Ready for an adventure? Dive into the heart of Quilombo UK by exploring our website and videos! Discover our mission, values and the impactful work we do to make a difference in our community.

Your journey with purpose begins here

Join us in creating positive change!

ROLE DESCRIPTION

Join our dynamic team as a Volunteer HR Recruiter and play a pivotal role in shaping the future of our non-profit Organisation. As a key member of our Human Resources team, you will be responsible for managing the end-to-end recruitment process, ensuring the acquisition of talented individuals passionate about our mission. Your expertise will contribute to building a dedicated and skilled workforce, enabling us to impact the community positively. This role offers a unique opportunity to utilise your HR recruitment skills for a meaningful cause while gaining valuable experience in the non-profit sector.

Collaborate with hiring managers to identify hiring needs and implement effective sourcing strategies,
Interview and Selection
Build and maintain a strong talent pipeline.
Conduct initial screening interviews to effectively evaluate the candidates’ skill set and cultural fit while providing an engaging experience.
Foster positive relationships with candidates, keeping them informed about the status of their applications.
Ensure compliance with applicable employment laws and regulations.
Maintain accurate and up-to-date candidate records and recruitment metrics.

 REQUIRED SKILLS:

Proven experience as an HR Recruiter or in a similar role
Familiarity with job boards and professional social platforms
Strong understanding of recruitment processes and employment laws
Good communication and interpersonal skills
Office based skills (Word, Excel, PowerPoint)
Excellent time management and organisational skills
Strong marketing and negotiation skills
Outstanding teamwork skills and ability to create relationships at all levels, showing respect to different types of people.
Professionalism and Confidentiality

WHAT WE OFFER:

Opportunity for professional growth and development in Recruitment and other HR departments depending on your knowledge and learning aptitude.
A collaborative and inclusive work environment that values diversity and innovation.
Office (Excel, Word, PowerPoint)

The Professional Development Programme with Quilombo UK runs over a period of 16 weeks, is UNPAID and requires a minimum of 12 hours commitment per week across Monday to Friday.

Upon successful application, our HR team will contact you to arrange an interview. Following a successful interview, we'll initiate the onboarding process by sending you the necessary documents. Once your onboarding and identification documents are received and verified, you'll be invited to a 6-hour HR and System Induction. Subsequently, you'll meet with your Head of Department or Assistant Manager for your First Day.

Job Types: Part-time, Volunteer

Contract length: 16 weeks

Expected hours: No less than 12 per week

Benefits:

• Work from home

Schedule:

• Day shift
• Flexitime

Work Location: Remote

ShowerBox is a registered charity that has been providing free and secure showers as well as toiletries and supplies, warm drinks, snacks and haircuts to individuals facing homelessness since 2018. Our mission is to enhance our guests’ sense of physical well-being and dignity, help combat social isolation, and provide access to other essential resources such as health clinics and mobile libraries. By empowering individuals, we hope to help them make long term improvement in their lives.

Learning of individuals having passed away from preventable illnesses on the streets due to an inability to get clean and the social stigma associated with poor personal hygiene, Sarah Lamptey (our CEO) started offering weekly showers in St. Giles churchyard in Soho, London, from 2019. ShowerBox became a Charitable Incorporated Organisation (CIO) in 2021 and since then has been expanding nationally. Now, we operate in multiple sites – Central London, Birmingham, and Barking – either independently or in partnership. Central London remains our biggest site, followed by Birmingham and Barking, and we are in initial discussion with others. We receive our funds through philanthropy – currently supported by National Lottery Community Fund, Vitol Foundation, HS2, amongst others. 

As we look to expand to new sites, we are seeking two passionate new trustees to help us grow and thrive. As a Trustee, you will play a vital role in shaping our strategy, expanding our network, and ensuring our charity is impactful. It will be a volunteer role.

What are we looking for?

• Interest in making a difference in the lives of people experiencing homelessness/housing security

• Experience serving as a Trustee or Board member (in either for-profit or non-profit organisation)

• An understanding of legal duties, responsibilities, and liabilities of trusteeship

• Ability to devote time and effort to support a small and growing charity

• Prepared to attend four board meetings per year (mostly online) plus one or two ad hoc committees and/or events in line with their expertise, specific interest, or as needed

We are keen to hear from individuals with the skills and experience to help direct our organisational development within: 

• Operations, HR & Compliance

• Fundraising & Communications

We are particularly interested to hear from professionals with expertise in the following areas:

• UK charity law and compliance

• Risk management & GDPR

• Safeguarding, staff and volunteer wellbeing

• Fundraising and communications strategy (charity / social enterprises)

• Philanthropy or Corporate Partnerships 

• Individuals with a track record in income diversification, particularly from trusts/foundations, major donors, or Corporate Social Responsibility.

• Experience working in the Homelessness or public health sector, especially in the UK 

Please send your CV and a short cover letter outlining why you are interested in working with ShowerBox. Applications will be reviewed on a rolling basis. 

Roots Academy’s Vision.

A generation of young Muslims who embody and promote a God-centred way of life.

At Roots Academy, we’ve built a learning experience that’s changing the lives of the ummah’s future leaders, change-makers and visionaries. Our Mission is to deliver a structured and transformative education in the Essentials of Islam in a way that lowers barriers to access, develops a deep certainty, and inspires action.

Why Does Roots Academy Exist?

Crisis of Faith: 1 in 4 young Muslims are leaving the religion due to various factors, primarily the pervasive anti-religious content and temptations they encounter online and offline. 

Roots Academy exists to bridge this gap by providing a structured and transformative Islamic education that speaks directly to the needs and challenges of young Muslims today, delivered in an engaging and accessible form that removes barriers to access and provokes thought and action.

Role Summary.

We are looking for a creative and strategic Email Marketing Strategist to develop and guide our overall email marketing approach. You will be responsible for designing audience journeys, setting objectives, and working with the marketing team to ensure our emails are impactful and aligned with Roots Academy’s mission. This is a unique opportunity to play a leadership role in shaping how we engage with our global community.

Key tasks

• Develop and oversee the email marketing strategy to support Roots Academy’s goals.

• Design audience journeys and lifecycle email flows (welcome sequences, event reminders, etc.).

• Define KPIs and performance metrics for email campaigns.

• Provide strategic direction to the Email Marketing Officer and content team.

• Suggest and plan A/B testing, segmentation strategies, and personalization tactics.

• Stay informed about email marketing trends, tools, and best practices.

What we’re looking for

• Passion for Islamic education and the development of young Muslims.

• Experience or training in developing email marketing strategies.

• Understanding of customer journeys, funnel marketing, and audience segmentation.

• Strong analytical skills with the ability to interpret campaign data and make recommendations.

• Excellent communication and leadership skills.

• Strategic thinker with a proactive, self-driven attitude.

What we have to offer

• Be part of a team of 100+ dedicated volunteers across the UK, Ireland, Canada, US, UAE and Australia.

• Receive continuous rewards for those that seek Islamic knowledge from the Roots platform. 

• Be a part of a growing organisation that aims to revive and educate Muslims from a grassroots perspective.

• Professional development and practical experience in digital marketing strategy and leadership.

• Receive in-house tarbiyah (personal & spiritual development) sessions to develop your deen. 

Please note this is an unpaid volunteer position. 

Volunteers are entitled to claim expenses incurred for food, travel and equipment, in line with our Expenses policy. 

About Us

My Black Dog is a charity that offers anonymous, peer to peer mental health support through our web-chat service. We are committed to making a positive impact on mental health in the UK as we tackle an epidemic that millions of people face.

We were founded on the motto "talk to someone who gets it". We want to connect people who share lived experiences to provide an empathetic, non-judgmental space where everybody understands how it feels to experience mental health struggles.

Position Overview

Our web-chat service is run by our Volunteer Pack, each of whom have their own lived experience of mental health challenges. In addition, each shift has a 'Leader' and a 'Mentor'. These are Volunteers who carry out specific roles during the shift and, together, ensure its success:

• Leaders - Managers of the shift. There to ensure the shift runs as it should. They support and guide Volunteers through chats and follow safeguarding processes when an alert is raised. They escalate safeguarding alerts to the shift’s Designated Safeguarding Lead (a trained professional). They also complete a 'Shift Handover' document once the shift is completed.
• Mentors - There to support and guide Volunteers through chats. Will take over from the Leader if there are safeguarding issues that need the Leader's attention and/or if the Leader needs a break.

As My Black Dog looks to expand our opening hours, we are looking to recruit additional Leaders who can run shifts and provide cover when necessary.

Leaders will be assigned a shift based on your availability and preference. The expectation is that Leaders and Mentors will form a ‘pair’ and, together, will do one shift at the same time each week. This is to provide stability, predictability and to encourage community-building between Volunteers. Shifts are usually 3 hours long. We may ask you to cover another shift when we are short, but you will never do more than 6 hours per week.

Training will be provided and you will be supported on shift by a Designated Safeguarding Lead, who will manage all safeguarding issues.

The work you will do as Leaders will ensure we provide the best possible service to our Guests. You will also be helping our Volunteer Pack to do what we do best: helping those in need by speaking to someone who 'gets it'.

Who We Are Looking For

We are looking for people who have experienced their own journey with mental health and are in a strong position to support others. We ask that our Leaders:

• Are strongly committed to helping others
• Have experienced mental health issues in order to relate to those seeking help
• Are collaborative and enjoy working with others
• Are encouraging and supportive
• Are organised and can monitor several things at once
• Can remain calm and focused during busy times and when safeguarding alerts are raised
• Are 18 years and over 
• Can commit the time to a regular weekly shift

We are particularly interested in hearing from people who are available to run a shift on the following days/hours:

• Monday to Sunday, 5pm-7pm
• Thursday to Saturday, 7pm-10pm

Role Responsibilities

1. Supervise and support Volunteers whilst on shift with general enquiries, positive feedback and signposting.
2. Assist with general volunteering enquiries whilst on shift. Provide time for guidance, instruction and de-briefing for Volunteers if required.
3. Follow Leaders processes including unexpected absence reporting, Volunteer check-in and check-out, and completing Shift Handovers.
4. Monitor web-chat conversations and ensure all chats are tagged.
5. Maintain ability to listen, remain calm and provide intervention if necessary.
6. Be able to have difficult and often complex conversations about mental health, including Guests experiencing crisis and first-stage intervention support.
7. Work alongside the Designated Safeguarding Lead (DSL) when safeguarding risks are identified.
8. Exercise discretion in handling confidential situations and information, conveying sensitive information in a timely manner to necessary individuals.
9. Provide written follow up of shifts via handover, ensuring all necessary information is handed over at the end of the shift.
10. Adhere to all standards, policies and procedures of My Black Dog.

Please note: An Enhanced DBS Certificate is required for this role. If you do not have one, My Black Dog will arrange the DBS Check for you.

www.myblackdog.co