Community volunteers volunteer roles in leeds

About the Project

Creative Health &… is a series of snapshots designed to promote the benefits of creative health across different healthcare settings. We intend for these to be used to inform our research about who is integrating creative health into their services.

At Cayr Charity, we are looking for volunteers to support the research and writing of these short documents, ensuring they are informative, accessible, and practical.

What’s Involved?

• Each volunteer will take on 1 to 3 topics, depending on their availability and expertise.

• Volunteers will conduct light research, compile key evidence, and draft content using a structured template provided.

• The aim is for each to be around 600 to 800 words each (depending on findings) and will follow a consistent format which will be provided.

Time Commitment

• Estimated 8-10 hours per one-pager, including research and drafting.

• Work is flexible and can be done remotely at your own pace.

• Drafts are due within 5 weeks of you starting, with feedback provided.

Topics Available

Volunteers can choose from one of the topics below. If you would like to suggest a topic instead of these, please do let us know in your application.

1. Creative Health &... Social Prescribing

2. Creative Health &... Dementia

3. Creative Health &... Primary Care

4. Creative Health &... Public Health

5. Creative Health &... Mental Health 

6. Creative Health &... Community X Health (for example Veterans, Women, Refugees)

Who Can Apply?

We welcome volunteers from all backgrounds, including:

• Creative health practitioners & researchers

• Health and social care 

• Writers, editors, or communicators with an interest in health

• Students or professionals interested in public health, arts in health, or social impact

No prior experience in health writing is required—just research skills, an ability to write clearly, and an enthusiasm for creative health!

Support & Resources

• A structured template to ensure consistency 

• Access to key reports and resources for research

• Feedback & editing support to refine your work

Why Get Involved?

• Help shape an important national resource

• Gain experience in research & writing for the health sector

• Learn more about creative health & its impact

• Be credited in the final publication (if desired)

Position Overview:
The Programme Coordinator provides critical administrative and logistical support to ensure the smooth operation of the employability and skills development programme. As the first point of contact for participants, this role focuses on managing inquiries, maintaining records, coordinating schedules, and facilitating seamless communication between participants, trainers, and stakeholders. The Programme Coordinator plays a vital role in ensuring participants feel supported and programme activities are delivered efficiently.

Key Responsibilities:

1. Participant Engagement & Support:

   • Serve as the primary contact for participants, responding to inquiries via phone, email, or in person, and providing guidance on programme logistics, enrollment, and resources.

   • Manage participant registration, onboarding, and attendance tracking for workshops, training sessions, and events.

2. Administrative Coordination:

   • Maintain accurate and up-to-date participant records, including personal details, progress updates, and post-programme employment outcomes, ensuring compliance with data protection policies.

   • Schedule and coordinate meetings, training sessions, and stakeholder events, including room bookings, material preparation, and calendar management.

3. Documentation & Reporting:

   • Prepare and distribute programme-related materials, such as handbooks, training agendas, and certificates of completion.

   • Assist in compiling data for reports on participant engagement, attendance, and feedback to support programme evaluation.

4. Logistics & Communication:

   • Manage programme logistics, including training materials, technology setups, and participant resources.

   • Draft and send routine communications (e.g., reminders, updates) to participants, trainers, and partners.

5. Compliance & Record-Keeping:

   • Ensure all participant files and programme documentation adhere to organisational policies and grant requirements.

   • Support audit processes by maintaining organised participant consent forms, evaluations, and feedback records.

Required Qualifications:

• Education: A high school diploma is required; an associate’s or bachelor’s degree in administration, communications, social sciences, or a related field is preferred.

• Experience:

  • 1–2 years in administrative support, customer service, or programme coordination, preferably in education, non-profits, or workforce development.

  • Experience managing high-volume inquiries and maintaining detailed records.

• Skills:

  • Exceptional organisational skills with the ability to prioritise tasks in a fast-paced environment.

  • Strong verbal and written communication skills, with a customer-service-oriented approach.

  • Proficiency in Google products (Forms, Docs, Sheets, Slides) and familiarity with databases or CRM systems.

  • Attention to detail and commitment to accuracy in data entry and reporting.

The Professional Development Programme with Quilombo UK is a 16-week UNPAID opportunity that requires a minimum commitment of 12 hours per week, Monday to Friday.

QUILOMBO UK is dedicated to fostering an inclusive workplace environment that values diversity and promotes equality for all employees. As part of our commitment to upholding these principles, we adhere to the guidelines outlined in the Equality Act 2010. We firmly believe in creating a workplace where all individuals are respected and treated fairly. Discrimination of any kind will not be tolerated.

Circular Library Network

Circular Library Network (CLN) builds smart, modular systems that enable communities to share tools and everyday items, making circular living accessible and scalable.

CLN addresses the twin challenges of resource overconsumption and limited access to essential goods by enabling communities to share tools, equipment, and household items instead of purchasing them individually. This reduces material waste, carbon emissions, and financial strain—especially in underserved areas—while promoting a culture of collaboration and sustainable use. By embedding circular infrastructure directly into housing, libraries, and public spaces, CLN makes low-impact living both practical and equitable.

CLN provides a modular sharing system that includes IoT-connected lockers and a real-time inventory platform, allowing communities to lend and manage shared tools, appliances, and equipment with ease. The system automates checkouts, returns, and maintenance tracking, enabling 24/7 access without staff. It’s designed to be customizable, locally managed, and scalable—making circular resource sharing simple, secure, and sustainable for housing, libraries, and public institutions.

Each item shared through CLN avoids the need for multiple individual purchases, significantly reducing carbon emissions. For example, sharing a power drill, which typically emits ~35 kg CO₂e in production, across 20 users instead of 20 individual purchases can save over 650 kg CO₂e. Across an average CLN site with 50–100 items in regular circulation, this equates to 5–8 tons of CO₂e avoided per year. At scale, with 500 systems deployed, CLN could save over 3,000 tons of CO₂e annually, supporting measurable climate impact aligned with EU Green Deal goals.

Social Media Content Designer

Volunteer Role Description (remote, unpaid)

We are looking for a Social Media Designer who can transform our written content into visually appealing posts. The ideal candidate will take pre-written copy and create eye-catching designs for our two social media platforms: professional, business-oriented visuals for LinkedIn and fun, engaging graphics for Instagram. You will help us visually communicate our mission and values effectively across different audiences.

Key Responsibilities:

• Design two visually engaging social media posts per week (one for LinkedIn, one for Instagram)
• Transform our written content into platform-appropriate graphics that align with brand guidelines
• Create designs on Canva for our team to review and schedule

What We're Looking For:

• Experience with Marketing/ Content Creation
• Experience with Canva to create designs following CLN design principles

Bonus Points For:

• Knowledge/ Interest, or past experience in Tool Libraries/ Libraries of Things/ Circular Economy

Why Join Us? Real impact – You'll craft engaging social media content that communicates our sustainable mission and connects with diverse audiences

Future growth – This position provides valuable experience in content creation and social media strategy within the growing field of circular economy

Flexibility – Remote work options with flexible scheduling

Weekly Time Commitment

4-6 hours per week

Duration of Volunteer Role (remote)

3-5 months

We have 250 local groups which play a vital part in supporting people affected by MS across the UK. They provide sense of belonging, unity and friendship. And they deliver services and support for their local MS community.

We are looking to recruit a Group Coordinator for our Barnsley and District group. As our local Group Coordinator you’ll take the lead in making sure your local group works as effectively as possible. You’ll recruit, induct and support other group volunteers to make sure your group’s activities meet the needs of your local MS community. You can see a video about one of our Group Coordinators here.

In this role you’ll be able to develop your leadership, management, communication, organisation and motivation skills. 

Time Commitment

We estimate this role will need around 5 hours a week. Our roles are flexible and aim to fit around you. Time commitments for this role may vary depending on your activities. This is an ongoing role.

This is a great opportunity to gain experience within a large charity and develop your existing skills and learn new ones. We need you to get involved and help make positive changes to the lives of people affected by MS.

About you

You’ll have an interest in the MS Society and the work that we do, as well as the enthusiasm to represent both us and our values locally. You will understand the needs of people affected by MS in your area and be sympathetic to the needs and motivations of volunteers. You’ll be confident using Microsoft Office, the internet and email. You’ll be able to apply disability, equality and inclusion practices and understand and apply our risk management system. Ideally you’ll understand the local area and organisations that provide local services.

You will be reliable and easy to contact and you need to live in or near the Barnsley and District area to carry out this role.

The MS Society is committed to promoting diversity. We can only offer roles to over 18s.

Position Summary:
Leads end-to-end Talent Acquisition (TA) and Onboarding functions, driving strategies to attract, hire, and seamlessly integrate top talent. Manages Team Leaders for Talent Acquisition and Onboarding, ensuring alignment with workforce plans, compliance, and candidate/employee experience excellence.

Key Responsibilities:

Strategic Talent Leadership

• Develop and execute TA and Onboarding strategies to meet current and future workforce needs, including diversity hiring goals and skills gap mitigation.

• Partner with senior leaders to forecast talent demands, refine employer branding, and align processes with business growth objectives.

Team Management & Development

• Directly manage Team Leaders: Talent Acquisition (recruitment focus), Team Leaders: Onboarding (documentation readiness), and the Workforce Planning Team, providing coaching, mentorship, and performance oversight.

• Foster collaboration between the TA, workforce planning, and Onboarding teams to ensure seamless handover from hire to Day 1 readiness.

Recruitment Excellence

• Oversee sourcing, selection, and offer management processes, ensuring efficiency (e.g., time-to-fill ≤30 days) and quality of hire.

• Optimise the use of tools and metrics to drive data-driven recruitment decisions.

Onboarding & Documentation Readiness

• Ensure flawless onboarding processes, including right-to-work checks, contract execution, and pre-employment compliance (e.g., UK right-to-work, GDPR).

• Audit onboarding documentation for accuracy and audit readiness, addressing gaps in collaboration with Legal and Talent Advisory.

Compliance & Risk Mitigation

• Ensure adherence to employment laws, data protection regulations, and internal policies across TA and Onboarding.

• Resolve escalated issues (e.g., background check discrepancies).

Stakeholder Collaboration

• Partner with diverse stakeholders to streamline onboarding logistics (e.g., system access, equipment provisioning).

• Advise senior leadership on talent market trends, competitor insights, and process innovations.

Requirements:

• Education & Certification: CIPD Level 5 qualification or equivalent (e.g., Bachelor’s degree in HR Management, SHRM-CP, or PHR certification).

• Experience: 8+ years in talent acquisition and onboarding, with 3+ years managing multi-functional teams (TA and Onboarding).

• Technical Expertise: Proficiency in relevant systems and programmes.

• Legal Knowledge: Mastery of UK employment law, right-to-work requirements, and GDPR compliance.

• Leadership Skills: Ability to mentor leaders, resolve cross-functional conflicts, and drive process improvements.

• DE&I Focus: Track record of designing inclusive hiring and onboarding practices for underrepresented groups.

The Professional Development Programme with Quilombo UK is a 16-week UNPAID opportunity that requires a minimum commitment of 12 hours per week, Monday to Friday.

QUILOMBO UK is dedicated to fostering an inclusive workplace environment that values diversity and promotes equality for all employees. As part of our commitment to upholding these principles, we adhere to the guidelines outlined in the Equality Act 2010. We firmly believe in creating a workplace where all individuals are respected and treated fairly. Discrimination of any kind will not be tolerated.

Across the UK, our 270 local groups play a vital part in supporting people affected by MS. They provide sense of belonging, unity and friendship. And they deliver services and support for their local MS community.

We are looking to recruit a Group Coordinator for our Harrogate and District group. As our local Group Coordinator you’ll take the lead in making sure your local group works as effectively as possible. You’ll recruit, induct and support other group volunteers to make sure your group’s activities meet the needs of your local MS community. You can see a video about one of our Group Coordinators here.

In this role you’ll be able to develop your leadership, management, communication, organisation and motivation skills. 

Time Commitment

We estimate this role will need around 5 hours a week. Our roles are flexible and aim to fit around you. Time commitments for this role may vary depending on your activities. This is an ongoing role.

This is a great opportunity to gain experience within a large charity and develop your existing skills and learn new ones. We need you to get involved and help make positive changes to the lives of people affected by MS.

About you

You’ll have an interest in the MS Society and the work that we do, as well as the enthusiasm to represent both us and our values locally. You will understand the needs of people affected by MS in your area and be sympathetic to the needs and motivations of volunteers. You’ll be confident using Microsoft Office, the internet and email. You’ll be able to apply disability, equality and inclusion practices and understand and apply our risk management system. Ideally you’ll understand the local area and organisations that provide local services.

You will be reliable and easy to contact and you need to live in or near the Harrogate and District area to carry out this role.

The MS Society is committed to promoting diversity. We can only offer roles to over 18s.

Across the UK, our 270 local groups play a vital part in supporting people affected by MS. They provide sense of belonging, unity and friendship. And they deliver services and support for their local MS community.

We are looking to recruit a Group Coordinator for our Harrogate and District group. As our local Group Coordinator you’ll take the lead in making sure your local group works as effectively as possible. You’ll recruit, induct and support other group volunteers to make sure your group’s activities meet the needs of your local MS community. You can see a video about one of our Group Coordinators here.

In this role you’ll be able to develop your leadership, management, communication, organisation and motivation skills. 

Time Commitment

We estimate this role will need around 5 hours a week. Our roles are flexible and aim to fit around you. Time commitments for this role may vary depending on your activities. This is an ongoing role.

This is a great opportunity to gain experience within a large charity and develop your existing skills and learn new ones. We need you to get involved and help make positive changes to the lives of people affected by MS.

About you

You’ll have an interest in the MS Society and the work that we do, as well as the enthusiasm to represent both us and our values locally. You will understand the needs of people affected by MS in your area and be sympathetic to the needs and motivations of volunteers. You’ll be confident using Microsoft Office, the internet and email. You’ll be able to apply disability, equality and inclusion practices and understand and apply our risk management system. Ideally you’ll understand the local area and organisations that provide local services.

You will be reliable and easy to contact and you need to live in or near the Harrogate and District area to carry out this role.

The MS Society is committed to promoting diversity. We can only offer roles to over 18s.

Role Description

The Together Plan is a UK registered charity, promoting community capacity building, with a current focus on Belarus and Eastern Europe, through research, exploration, cultural events and dialogue. We help communities discover what can be achieved collectively, working alongside community members to develop skills and knowledge while providing the necessary training to build a sustainable future.

The Together Plan draws its inspiration for projects around three central pillars – ‘past’, ‘present’ and ‘future’ and each project drives a central belief which can be distilled into one line … Jewish people, wherever they are, are not alone.

The Together Plan is looking for pro-bono support to help maintain and expand our current Salesforce solution. We are looking to develop a long term relationship with a volunteer (or two) from the Salesforce ecosystem. Time commitment is expected to be on average 5 hours a month and maybe a little more if there is a specific project ongoing.

Required Skills and Qualities

• Proactive and self-motivated

• Organised

• Good attention to detail

• Communicative and friendly

• Quick learner

Role Duties

• Dashboard / Report creation for specific campaigns / opportunity needs

• Troubleshooting when necessary (time critical)

• Taking a weekly system backup

• Proactively thinking of new solutions to improve the efficiency and effectiveness of the work of the charity

• Facilitating the introduction and set-up of new features / integrations

Role Length

• 6+ months

Time Requirement

• between 2 and 8 hours per month, depending on the month, with occasional email use outside these hours.

• This role can be performed outside of regular office hours.

Job Description

A contracted Ministry of Justice Approved Premises and Housing Charity working with released offenders on prison licenses and ex-offenders, to break the revolving door of re-offending, homelessness, and prison. Trustees will use their knowledge, experience, and skills in an environment they may not have previously encountered.

What will you be doing?

Trustees meet every two months with the Senior Management Team (SMT) at the Charity offices to monitor activities, finances, and development of the organisation, giving advice to the SMT and making such decisions as required to ensure the organisation is acting appropriately to meet the requirements of our stakeholders; Ministry of Justice, National Probation Service, Leeds Local Authority and within Charity Commission regulations. 

The Organisation has grown rapidly, and it is essential that the Board of Trustees develops to meet the broad needs of this Charity. 

New Trustees will contribute to the stability and support, advice, and opportunity that the Charity provides to enable vulnerable ex-offenders to do things differently and by offering their experience and specialist knowledge in the areas identified will add depth and breadth to the existing Board of Trustees.

Additional time and specialist advice given as and when required, will enable the SMT to respond effectively to new challenges and external changes as they occur whilst the SMT concentrate on the day-to-day work of the Charity and its staff.

New Trustees must want to make a difference to individual lives and wider society by supporting the SMT and staff to help those vulnerable ex-offenders with very specific and high-risk offending histories, who are being released from long or repeated prison sentences, to believe that they can live positive fulfilling lifestyles.  It is essential that Trustees can view our service users with an open mind.

What are we looking for?

New Trustees are being sought with experience of Accounting and Auditing, Housing and Private Letting Legislation, accessing Funding opportunities, Police or Probation work, Mental Health, or Substance misuse fields.

It is vital that new Trustees have an affinity with the aims of the Charity and appreciate the value of giving individuals a chance to change their future and leave their offending lifestyle behind and the important role that stable accommodation plays in enabling individuals to turn their goals into reality. 

Not all skills need to be specialist and an understanding of the barriers to prison release re-settlement, housing, employment, and stable relationships that many disadvantaged or vulnerable people in society face on a day-to-day basis is helpful.   

Being able to work within a small team of Trustees and provide good interpersonal, supportive, and positive contributions is important.

If you feel you have valuable experience and skills to contribute and would like a new challenge, we'd love to hear from you.

What difference will you make?

The development and success of the organisation needs to be supported by maintaining the number of trustees and the range of expertise available to provide effective and sustainable governance going forward.  In an environment where government policies and funding strategies are susceptible to change, a robust Board of Trustees will help to maintain the Charity's ability to provide and sustain an effective service. 

This will thereby continue to increase the availability of stable accommodation with support; service user's ability to secure and maintain stable employment; build new relationships and increase access to healthcare and wellbeing support.  As a result, this can lead to reduced reoffending, reduced prison population and cost to the taxpayer and therefore has potential to actively achieve public protection, reduce the impact of offending on victims, families and children of both victims and perpetrators and local communities.

Before you apply

Previous experience of Charity Governance would be useful but not necessary.  Please contact us via Reach with any questions you may have, and we will be pleased to discuss the opportunity on offer.

About QuilomboUK

QuilomboUK is a trailblazing organisation dedicated to advancing diversity, equity, inclusion (D&I), and social justice. Rooted in a People First philosophy, we empower individuals and teams to drive systemic change through equitable learning and growth opportunities. Join us to shape a culture where lifelong learning and inclusive leadership thrive.

Role Overview

As the L&D Manager, you will lead the design and delivery of impactful learning programs that align with QuilomboUK’s mission and strategic goals. You’ll develop leadership curricula, create engaging instructional materials, oversee induction training, and continuously refine L&D initiatives based on feedback and data. This role is ideal for a creative, data-driven professional passionate about fostering inclusive leadership and equipping teams with the skills to advance social justice.

Key ResponsibilitiesLeadership Development & Training

• Design and implement leadership training curricula, workshops, and coaching programs that cultivate inclusive, equitable, and socially conscious leaders.
• Partner with senior leaders to identify skill gaps and align L&D strategies with organisational objectives.
• Facilitate dynamic workshops on topics like anti-bias leadership, conflict resolution, and change management.

Instructional Design & Content Development

• Create engaging, accessible learning materials, including e-learning modules, facilitator guides, videos, and assessments, using tools like Articulate 360 or Adobe Captivate.
• Embed D&I principles and social justice themes into all content, ensuring cultural relevance and representation.
• Develop microlearning resources and toolkits to support continuous, self-directed learning in a remote environment.

AI-Enhanced Instructional Design

• Using various platforms, create dynamic, AI-generated content (e.g., simulations, scenario-based learning), and adaptive e-learning modules.
• Build AI-driven assessments and feedback loops to measure knowledge retention and behavioural change.

Onboarding & Integration

• Lead the design and delivery of induction programs that immerse new hires in QuilomboUK’s mission, values, and D&I commitments.
• Collaborate with cross-functional teams to ensure onboarding content reflects role-specific and cultural integration needs.
• Monitor new hire feedback to refine onboarding experiences and reduce time-to-productivity.

Training Evaluation & Continuous Improvement

• Measure training effectiveness using KPIs such as engagement rates, knowledge retention, and behavioural change.
• Analyse feedback surveys, LMS data, and performance metrics to identify gaps and iterate on content.
• Stay ahead of L&D trends (e.g., gamification, AI-driven learning) to innovate QuilomboUK’s programs.

D&I Integration

• Ensure all learning initiatives prioritise equity, cultural competence, and trauma-informed approaches.
• Partner with ERG (Employee Resource Group) leaders to co-create programs that address systemic inequities.
• Advocate for accessible learning design, including accommodations for neurodiverse and disabled employees.

Qualifications

• Experience: 3+ years in L&D, instructional design, or leadership development, ideally within mission-driven or D&I-focused organisations, with hands-on experience using AI tools.
• Skills:
• Expertise in e-learning authoring tools (e.g., Articulate, Canva) and LMS platforms,.
• Strong facilitation and storytelling skills for remote and hybrid audiences.
• Proficiency in data analysis tools (e.g., Excel, Power BI) to measure program impact.
• Proficiency in prompt engineering for generative AI tools (e.g., ChatGPT, Claude) to create scalable content.
•  
• Knowledge:
• Deep understanding of adult learning theories, inclusive pedagogy, and social justice frameworks.
• Familiarity with UK compliance standards related to workplace training.
• Understanding of ethical AI frameworks, algorithmic bias mitigation, and GDPR-compliant AI use in HR.
• Familiarity with AI and how it can amplify (or hinder) equitable learning outcomes.
•  
• Alignment: Passionate about QuilomboUK’s mission and the role of L&D in driving equitable change.

Personal Attributes

• A visionary thinker who balances creativity with analytical rigor.
• Collaborative bridge-builder who engages stakeholders at all levels.
• Adaptive and empathetic, with a knack for simplifying complex concepts.
• Committed to lifelong learning and amplifying underrepresented voices.

Why Join QuilomboUK?

• Purpose: Design programs that directly contribute to equitable workplaces and social justice.
• Innovation: Experiment with cutting-edge L&D tools and methodologies in a remote-first environment.
• Culture: Join a team that values curiosity, courage, and collective growth.
• Flexibility: Enjoy remote work autonomy with supportive collaboration.

The Professional Development Programme with Quilombo UK is a 16-week UNPAID opportunity that requires a minimum commitment of 12 hours per week, Monday to Friday.

QUILOMBO UK is dedicated to fostering an inclusive workplace environment that values diversity and promotes equality for all employees. As part of our commitment to upholding these principles, we adhere to the guidelines outlined in the Equality Act 2010. We firmly believe in creating a workplace where all individuals are respected and treated fairly. Discrimination of any kind will not be tolerated.

Empower growth. Ignite change. #LearningForJustice #InclusiveLeadership #PeopleFirst

The New Normal are seeking a Chair of our Board of Trustees! The primary responsibilities are providing leadership, strategic direction and governance oversight for the charity. They ensure that the board functions effectively, that the organization remains true to its mission, and that it meets its legal and ethical obligations. 

We are looking for a driven and diligent person to support TNN in it's mission to provide free-to-access peer support for a diverse range of grief experiences, communities and identities. 

Applicants should have the capacity to provide around 4-6 hours per month on a flexible basis, with some months quieter/busier than others.

We are seeking someone who has strong leadership, facilitation and decision-making skills, excellent communication and public-speaking, understanding of financial management, fundraising and stakeholder engagement, and a passion for the Charity's mission and long-term success. You should have experience serving on a Board of Trustees (preferably as Chair), in ​governance, strategic planning, and the non-profit sector.

We welcome applications from candidates of all backgrounds and pathways. This is a voluntary role and responsibilities are listed in below Job Description.

[Due to the nature of the role and the work we do, the successful applicant will be required to undertake a DBS check and meet the statutory conditions for serving as a Trustee (attached). Persons will be shortlisted and appointed based solely on character, skills, qualifications and experience.]

Lead a dynamic, mission-driven charity at a pivotal time in its development. As Chair of Trustees, you’ll play a central role in shaping the future of the Surrey Hills Society – championing one of England’s most treasured National Landscapes.

This is a unique opportunity to lead a passionate and growing charity dedicated to conserving, enhancing and celebrating the Surrey Hills National Landscape. You’ll work closely with trustees, our small team and volunteers to provide strategic direction, strengthen governance, and grow the Society’s reach and impact. Ideal candidates will bring senior leadership experience, strong communication skills, and a collaborative approach to chairing a diverse and committed Board.

About Us

My Black Dog is a charity that offers anonymous, peer to peer mental health support through our web-chat service. We are committed to making a positive impact on mental health in the UK as we tackle an epidemic that millions of people face.

We were founded on the motto "talk to someone who gets it". We want to connect people who share lived experiences to provide an empathetic, non-judgmental space where everybody understands how it feels to experience mental health struggles.

Position Overview

Our web-chat service is run by our Volunteer Pack, each of whom have their own lived experience of mental health challenges. In addition, each shift has a 'Leader' and a 'Mentor'. These are Volunteers who carry out specific roles during the shift and, together, ensure its success:

• Leaders - Managers of the shift. There to ensure the shift runs as it should. They support and guide Volunteers through chats and follow safeguarding processes when an alert is raised. They escalate safeguarding alerts to the shift’s Designated Safeguarding Lead (a trained professional). They also complete a 'Shift Handover' document once the shift is completed.
• Mentors - There to support and guide Volunteers through chats. Will take over from the Leader if there are safeguarding issues that need the Leader's attention and/or if the Leader needs a break.

As My Black Dog looks to expand our opening hours, we are looking to recruit additional Leaders who can run shifts and provide cover when necessary.

Leaders will be assigned a shift based on your availability and preference. The expectation is that Leaders and Mentors will form a ‘pair’ and, together, will do one shift at the same time each week. This is to provide stability, predictability and to encourage community-building between Volunteers. Shifts are usually 3 hours long. We may ask you to cover another shift when we are short, but you will never do more than 6 hours per week.

Training will be provided and you will be supported on shift by a Designated Safeguarding Lead, who will manage all safeguarding issues.

The work you will do as Leaders will ensure we provide the best possible service to our Guests. You will also be helping our Volunteer Pack to do what we do best: helping those in need by speaking to someone who 'gets it'.

Who We Are Looking For

We are looking for people who have experienced their own journey with mental health and are in a strong position to support others. We ask that our Leaders:

• Are strongly committed to helping others
• Have experienced mental health issues in order to relate to those seeking help
• Are collaborative and enjoy working with others
• Are encouraging and supportive
• Are organised and can monitor several things at once
• Can remain calm and focused during busy times and when safeguarding alerts are raised
• Are 18 years and over 
• Can commit the time to a regular weekly shift

We are particularly interested in hearing from people who are available to run a shift on the following days/hours:

• Monday to Sunday, 5pm-7pm
• Thursday to Saturday, 7pm-10pm

Role Responsibilities

1. Supervise and support Volunteers whilst on shift with general enquiries, positive feedback and signposting.
2. Assist with general volunteering enquiries whilst on shift. Provide time for guidance, instruction and de-briefing for Volunteers if required.
3. Follow Leaders processes including unexpected absence reporting, Volunteer check-in and check-out, and completing Shift Handovers.
4. Monitor web-chat conversations and ensure all chats are tagged.
5. Maintain ability to listen, remain calm and provide intervention if necessary.
6. Be able to have difficult and often complex conversations about mental health, including Guests experiencing crisis and first-stage intervention support.
7. Work alongside the Designated Safeguarding Lead (DSL) when safeguarding risks are identified.
8. Exercise discretion in handling confidential situations and information, conveying sensitive information in a timely manner to necessary individuals.
9. Provide written follow up of shifts via handover, ensuring all necessary information is handed over at the end of the shift.
10. Adhere to all standards, policies and procedures of My Black Dog.

Please note: An Enhanced DBS Certificate is required for this role. If you do not have one, My Black Dog will arrange the DBS Check for you.

www.myblackdog.co

About StreetVet

StreetVet is a fast-growing national charity, committed to providing free vet care to the pets of those experiencing homelessness and to keeping pets and owners together to maintain the human-animal bond. StreetVet relies on its team of over 250 vet and nurse volunteers in 23 locations around the UK to provide free veterinary treatment, funded by grants, corporate and private donors and partners. Since inception in 2016, the charity has treated nearly 3,000 pets and has won numerous awards including the Vet Trust Award for the Most Trusted Veterinary Charity, Purina Better with Pets Prize and Homeless Link Excellence Award for Excellent Support.

Our Top Priorities

We are looking for a new Trustee with a veterinary background who can bring a fresh perspective to our board. Working with the Trustee Board and Senior Leadership Team to support with clinical governance, particularly regarding compliance, statutory, legal and regulatory requirements. As a young charity we still need practical, hands-on support from time-to-time from the trustees in their area of expertise while we work to mature into an organisation where the trustees can focus on a purely governance role. Being a trustee can be a very rewarding and enjoyable experience, offering opportunities to help shape the future direction of the charity, enhance the lives of people in our local communities and gain valuable satisfaction of contributing to an effective and ambitious growing charity.

Role Description:

The Clinical Governance Trustee will oversee the charity’s clinical governance for the benefit of the animal patient and the client owner. Practical guidance will be provided to enable StreetVet to help all veterinary surgeons and veterinary nurses to understand clinical governance, whether they are in clinical practice, or not.

Role Responsibilities and Duties:

• Play a full and effective role on the Board of Trustees (attend minimum 75% Trustee Board meetings)

• Act as a conduit for clinical governance information between the Trustee Board, CEO and Clinical Director.

• Meet with Clinical Director quarterly. 

• Ensure volunteers are familiar and coherent with the Royal College Veterinary Surgeons Clinical Governance Code and VMD requirements. 

• Keep up to date with Continuing Professional Development (CPD) and new developments relevant to the area of work. 

• Reflect upon the charity’s performance, making appropriate changes to practice. 

• Critically analyse the evidence base for procedures used and making appropriate changes to practice. 

• Reflect upon communication with other members of the StreetVet team and making appropriate changes to practice. 

• Reflect upon communication with clients and making appropriate changes to practice. 

• Have clear protocols in place to ensure all staff are familiar with procedures for ensuring patient safety. 

• Communicate changes in procedure to the whole practice team. 
   

Who we’re looking for - knowledge and experience  

• A thorough understanding of the veterinary sector. 

• Knowledge of veterinary care within the charity sector would be beneficial. 

• Must be a member of the Royal College of Veterinary Surgeons (RCVS) 

• Ability to advise and recommend clinical governance activities and reviews, where necessary, to fulfil the requirements of RCVS code of conduct and VMD requirements.

• Excellent networking, influencing and communication skills

 Input and Time Commitment:  

• A time commitment of 2-4 hours a month would be expected. 

• Trustees are expected to be available for regular consultation and input on a range of issues in between meetings, usually via email.

• Attend at least one outreach a year. 

• Attend virtual quarterly board meetings, held on third Tuesday of January, April, July, October at 6pm. Meetings duration approx 1 – 2 hours. 

• Papers for the meeting are sent the week prior and Trustees are to ensure they have read and understood all the information in advance in order to participate fully. 

• Attend annual conference – usually 2 days in London. 

• Attend in-person annual strategic review, usually half a day, in London. 

• Training will be provided to give a good understanding and acceptance of the legal duties, liabilities and responsibilities of trustees.

 
Personal Attributes: 

• Good time management and personal motivation, and ability to work flexibly with a small fast-growing organisation

• Belief in the vision, mission and values of StreetVet

• Commitment to equality, diversity and inclusion 

• An ability to think logically and objectively to identify key issues and good judgement to support robust decision making 

• Ability and willingness to devote the necessary time and effort to the role 

• Good communicator, able to both empower and challenge supportively 

• An ability to think creatively 

• A willingness to speak their mind and voice opinions even if these are not shared by other trustees 

• An ability to work effectively as a member of a diverse team 

• Up-to-date IT and digital skills to facilitate collaborative and remote working 

Potential Trustees must confirm that they are not disqualified under the automatic disqualification rules details on the government website - weblink included in the role description. 

Applications close: 31st July 2025.