Sufra NW London is a Community Hub that provides a lifeline to people in crisis – including families living in extreme poverty and people who are vulnerable, homeless or socially isolated. We provide them with the food and support they need to survive, empower them to learn new skills and improve their wellbeing, and help them to find work and become financially stable.
Role Description
We are recruiting a temporary Communications Officer to cover a period of 9 months of maternity leave. This position will implement the charity’s communications strategy and support the Fundraising Manager. The post will work closely with senior staff to manage internal and external communications and marketing campaigns to raise the profile of the charity, engage new audiences and existing stakeholders, and generate income.
We are seeking a highly articulate and proactive individual with a flair for communications and 3 years’ experience in a similar communications role. The candidate will have excellent writing skills, be a confident communicator and an organised self-starter. You will have demonstrable experience of managing a diverse workload and being able to prioritise tasks and work under pressure. Graphic design skills would be desirable but not essential.
This is an immensely rewarding role working in a dynamic charity built on an ethos of sharing, hospitality, and inclusivity. We are looking for an exceptionally committed individual who is willing to go the extra mile and has flexibility to work during evenings and weekends when necessary. Through your activities, you will be able to convey the charity’s passion and commitment to supporting vulnerable people and demonstrate the impact of our interventions in transforming the lives of beneficiaries.
Flexible working hours/days are available to fit around childcare or other needs, including some home working.
To apply for this role, please submit the following by email:
- A CV and a short Covering Letter that is no more than 2 pages long.
- A completed Equal Opportunities Form, which can be downloaded here.
Deadline for applications Monday 1 February 2021
Sufra NW London is a vibrant Community Hub based in the London Borough of Brent, run by a small team of dedicated staff who work hard, have fun... Read more
The client requests no contact from agencies or media sales.
Wellbeing Enterprises (WE) has received funding from the Future Innovation Fund to develop a Social Prescribing Training Academy for the Liverpool City Region (LCR). The Academy’s aim is to bolster the capacity and develop the skills and competencies of the social prescribing workforce in the LCR. It will also provide pathways to volunteering, work experience and employment for local people.
Social prescribing links patients to non-medical sources of support in the community as a way of responding to the wider biopsychosocial needs of patients. This approach is typically facilitated with the support of a Social Prescribing Link Worker / Wellbeing Officer.
As the Project Lead, you will drive forward the development of the Academy, having a key role in its design, implementation, and delivery of training. This is an excellent opportunity for a focused and creative individual who is looking to take ownership of a project and drive it from a concept to a reality. We are looking for candidates who place emphasis on quality of provision and long-term sustainability.
Wellbeing Enterprises is an award winning social enterprise – our mission is to support individuals and communities to achieve better hea... Read more
The client requests no contact from agencies or media sales.
Wellbeing Enterprises (WE) has received funding from the Future Innovation Fund to develop a Social Prescribing Training Academy for the Liverpool City Region (LCR). The Academy’s aim is to bolster the capacity and develop the skills and competencies of the social prescribing workforce in the LCR. It will also provide pathways to volunteering, work experience and employment for local people.
Social prescribing links patients to non-medical sources of support in the community as a way of responding to the wider biopsychosocial needs of patients. This approach is typically facilitated with the support of a Social Prescribing Link Worker / Wellbeing Officer.
As the Academy Tutor, you will play a pivotal role operationalising the Academy, delivering interactive teaching and ongoing learner support. This is an excellent opportunity for an organised and creative individual who is looking to play a key role developing this innovation from a concept to a reality working with the Project Lead. We are looking for candidates who place emphasis on quality of provision, preparation, and learner wellbeing.
Wellbeing Enterprises is an award winning social enterprise – our mission is to support individuals and communities to achieve better hea... Read more
The client requests no contact from agencies or media sales.
Do you want to work for an organisation that believes that prevention is fundamental to effectively addressing the mental health crisis? If so, the Mental Health Foundation is recruiting for a Volunteer Development Manager to implement and grow our volunteering.
Hours: 2 days per week (0.4 FTE)
Contract length: 18 months to 30 September 2022
The Mental Health Foundation is the home of Mental Health Awareness Week. Our vision is good mental health for all, and prevention is at the heart of what we do. We use our knowledge, informed by rigorous research and practical study, to inform and work with policymakers, communities, companies, the general public and others on how best to foster good mental health. We have pioneered change for 70 years and are not afraid to challenge the status quo. Come and join us!
Based in Cardiff, South Wales, this exciting role will oversee the introduction of a new initiative at the Mental Health Foundation. Setting up and project managing the new volunteering opportunities will include (although will not be limited to); recruiting and supporting a team of volunteers to work in the Wales office and across projects, provide training and support staff managing them, keep up to date with changing policies and guidance for supporting volunteers.
What does the role involve?
- Develop, implement and ensure the successful delivery of a volunteering strategy and vision for the Foundation, in line with the Foundation’s strategic aims.
- Act as the Foundation’s specialist lead on volunteering, providing support to key staff responsible for supporting and managing volunteers in line with the new policy.
- Identify sources of income and sponsorship to support the delivery of plans involving volunteers in Wales.
- Champion the role, impact and value of volunteers for the Foundation with internal and external stakeholders.
What are we looking for?
- Experience of working with volunteers who have a mental illness. A good understanding of mental health, including mental ill health, well-being, distress, management and relapse.
- Experience of engaging with vulnerable groups and an understanding of the benefits volunteering can give.
- Experience of developing, communicating and rolling out a new initiative within an organisation.
- Evidenced experience of managing people and volunteers, including evidence of appropriate Human Resource process and supervisory experience.
Why should you join the Mental Health Foundation?
- 25 days annual leave plus bank holidays, rising to 27 after 5 years’ service
- 3 closure days between Christmas and New Year
- Up to 3 wellbeing days per annum
- Employee Assistance Programme
- Generous non-contributory pension scheme, 8% at 3 months service, rising to 10% at 6 months service employer contribution
- Life Assurance Scheme at four times annual salary
- Flexible working
- Season Ticket Loan
- Cycle to work schem
Please note that for safeguarding purposes, all our roles require a DBS check. Also, we are unable to provide sponsorship for this post, you must be able to demonstrate your eligibility to work in the UK.
How to apply
If you think your skills match and you’d like to be part of a dynamic and growing organisation, please complete and send your application form (along with a completed Equal Opportunities Monitoring Form). Please note that all sections of the application form should be completed as CVs will not be accepted. Applications will close 5pm 5th February 2021. Interviews are planned for 24th and 25th February 2021. You will be asked to deliver a short presentation on the day of the interview
Diversity is greatly valued at the Foundation. Applications from all sections of the community are actively encouraged. If you have a disability, require any additional support or have any questions regarding the role, please contact us
Due to Covid-19 and until further notice, we are operating digital recruitment (including interviews via video conferencing) and on-boarding processes. We are blending office and homeworking until further notice
We look forward to hearing from you!
The client requests no contact from agencies or media sales.
Fixed Term Contract
Volunteer Manager - Health Champions Warwickshire
Ref: V299
Start date: ASAP
End date: 31 December 2021
Hours/Days per week: 35/5
Salary: £22,668
Location: Locally homebased – Warwickshire
Closing date: 29 January 2021 – 5pm
Interview date and Location: Online – Wednesday 3rd February 2021
Purpose of role
Volunteering Matters has been commissioned by Warwickshire County Council to deliver a new community-based programme to promote healthy lifestyles and encourage behaviour change to improve the health and wellbeing of people aged 18+ within Warwickshire. There will be a focus on COVID-19 prevention and prehabilitation messages. COVID-19 Prehabilitation refers to improving physical health and mental wellbeing in preparation of a “stressor” such as a COVID-19 infection, so that the individual is better equipped to cope with a possible infection and to minimise its impact.
In return for your commitment we offer 25 days holiday per year (FTE) plus discretionary festive leave + public holidays. We also offer a 3% employer pension contribution, flexible working opportunities and enhanced employee benefits.
To apply please visit our website.
Your supporting statement is of equal importance to us as your CV and is a key part of our shortlisting process. It is an opportunity for you to outline your experience and credentials directly to the details of the post.
Volunteering Matters is committed to the provision of equal opportunities in employment and accordingly wishes to ensure that no job applicant is treated less favourably on unjustifiable grounds. To assist in the monitoring of our performance in relation to equal opportunities you are requested to complete the enclosed monitoring form. The questionnaire is for statistical purposes only. Upon receipt it will be separated from your CV and cover letter and will not form part of the selection process.
Please note: Due to the volume of applications we receive if we have not contacted you by the interview date it means that on this occasion, we are unable to take your application further.
GDPR Statement
If you apply for a role with us, we will retain your contact details including your name, address, email address and phone number to help us manage your application for up to 6 months. We will not use your personal data for any other purpose or share it with any third party. You can contact us at any point to update your personal information or ask us to delete it from our records.
The client requests no contact from agencies or media sales.
Are you passionate about increasing movement for all? This is a brilliant opportunity to come and join the innovative team at Surrey Coalition of Disabled People to work with our members to enable more disabled adults to move more.
The overarching purpose of this role is to ensure that people who are disabled or living with a long term health condition have the information they need to participate in the physical activity that best suits their needs.
The role has three key components: providing navigator assistance to disabled adults on an individual and group basis, establishing a physical activity resource library which includes blogs, vlogs, podcasts and ‘insiders guides’, and to create a train the trainer module around virtual physical activity opportunities and how to access them.
Active Surrey have awarded Surrey Coalition Tackling Inequalities grant funding made available from Sport England. This funding will be used to help to reduce the inequalities that the disabled community are facing in accessing physical activity due to the Covid-19 pandemic.
Would you like to be part of an innovative, friendly & dynamic team committed to making a difference? Yellow Door services are seeking a flexible, highly motivated project manager who shares our values & passion for delivering the very best in Domestic & Sexual Abuse prevention & response.
Diversity & Inclusion Advocacy (DIA) Service Co-ordinator
The Diversity & Inclusion Advocacy service promotes awareness of the diverse needs of minority groups affected by or at risk of Domestic or Sexual Abuse and Harmful Practices, which includes Female Genital Mutilation, Forced Marriage and Honour Based Abuse. Yellow Door are looking for a highly motivated individual to take lead responsibility for co-ordinating the effective running of Yellow Door’s DIA Service. You will be skilled at building relationships with partners and the local community to raise awareness of the DIA Service so we can further engage with yet to reach communities.
You will line manage and support the DIA team to manage their caseloads in line with Yellow Door DIA Quality Standards. You will take an innovative approach in the development of DIA Service and work creatively with our partner agencies to establish working protocols, improve the flexibility, standards and outcomes of the DIA provision. You will have management experience in the development and delivery of services. Please note as part of this role you will be required to case hold a small number of clients in line with service needs.
Band 6 - Scale Point 23 – 29 inclusive (£27,809 - £34,539)
30 – 35 hours per week (to be negotiated)
Permanent Contract
Closing Date: Midnight Sunday 31st January 2021
Interviews will be held: Friday February 5th 2021 on Zoom
If you have not heard by Wednesday 3rd February 2021 please assume you are not successful.
Yellow Door works across Southampton & Hampshire and is based near central Southampton with free staff parking and opportunities for professional development. Working hours negotiable but some early evening hours may be required. We are an equal opportunities employer and operate a TOIL system to support flexible working. We apologise in advance that we are unable to reply if you are not successful to an interview.
About Yellow Door
Yellow Door (formerly Southampton Rape Crisis) is a registered charity working to support individu... Read more
The client requests no contact from agencies or media sales.
Location: Islington, North London
Salary: £30,000 per annum
Hours of Work: Full time, 35 per week
About the Company:
Are you an experienced manager, with a background in developing engaging and informative sessions for people with learning disabilities? Do you have a track record of leading and motivating a team to ensure positive outcomes for service users? If so, we want to hear from you!
We are currently recruiting for a Positive Behaviour Support focused Day Opportunities Project Manager to assist in ensuring the smooth running and development of our Day Opportunities provision within our Learning and Leisure service.
This is a fantastic opportunity to take on a role that is dynamic and multi-faceted, and to see the direct impact of your work. As the Project Manager, you will be responsible for the following key areas:
* Creation, implementation and ongoing development of services relating to all activities within the Learning & Leisure's Day Opportunities provisions
* All aspects of line management of Learning and Leisure Day Opportunities staff
* Implementation and on-going development of a brand-new service in Haringey
* Working with the Head of Service to contribute to the general development of Centre 404's strategy and services
* Ensuring all Day Opportunities projects are delivered in line with Centre 404's mission and values and that they promote inclusion and diversity
PBS Day Opportunities Project Manager Requirements:
* Willing and able to offer physical support to service users
* Flexible and able to attend work commitments taking place in the evenings/weekends (for which time off in lieu can be taken) and at different locations
* Understanding of what makes a quality support service for people with learning disabilities and/or Autism, including Social Role Valorisation, Person-Centred Values and self-direct support values
* Understanding of and sensitivity to the discrimination experienced by members of vulnerable and/or minority groups
* Working knowledge of Makaton, Picture Exchange
* Communication Systems and other communication methods used by people with learning disabilities or Autism
* Hold a relevant Positive Behavioural Support (Desirable)
* Knowledge and awareness of relevant legislation, current and forthcoming issues relating to services for people with learning disabilities
* Competent in recognising anti-social and risky behaviour and responsive to changes in a person's presentation.
* Experience 2+ years of experience working with people with learning disabilities and/or Autism; including people with high and complex needs and additional behaviours which challenge (PBS included provisions)
* At least 2 years' experience of managing a large staff team
* Strong interpersonal skills, able to communicate and collaborate effectively with a range of people
* Emotionally resilient, able to effectively manage change and circumstances/conversations that may be distressing
* Sufficient numeracy skills to confidently manage a budget
* Able to work on own initiative, proactively resolving issues
* IT proficient, with the ability to confidently use a range of computer software (i.e. Office and others), or willing to develop IT skills for the purposes of the role)
* Ability to organise own and others' workloads effectively
* Strong self-reflective skills, able to take learning from situations
* Able to maintain professional boundaries and handle confidential information appropriately
* Committed to concepts of equal opportunity, diversity and inclusion
* Committed to enabling choice, independence and wellbeing of people with learning disabilities and/or Autism
How to apply: Please submit a CV along with a cover statement (either within the email itself or as an attachment) addressing the following: "Tell us more about why you are interested in this role and what you would bring to this post in terms of your knowledge, skills and experience". Please ensure you refer to the person specification in your statement and explain how you meet the criteria. We would also appreciate if you could take the time to complete an applicant diversity survey.
Closing date: 10th February, 12:00pm - but the closing date will be bought forward is a successful candidate is found before then.
Centre 404 is dedicated to staff development and supervision and we will provide a detailed induction and on-going training and support. We are also committed to safeguarding and promoting the welfare of adults at risk and we are looking to recruit people who share these values. All offers of employment are subject to an enhanced DBS check, proof of eligibility to work in the UK and two satisfactory references.
Centre 404 is an equal opportunities employer and welcomes applications from all sections of the community. Charity ref number 299889
Oasis has a vacancy for a Project Administrator to be part of a new team of working on a groundbreaking project, supporting A&E Departments in the Greater Manchester area in reducing the harm to young people from violence.
We are looking for an organised and pro-active Administrator who has a flair for setting up systems, maintaining databases, sorting paperwork and keeping processes on track, all while maintaining confidentiality and helping people from all walks of life. Like most administration jobs, no day will be the same, so you will need to think on your feet and be ready to challenge and be challenged. As this is a new project we are also recruiting for a Project Coordinator and three Youth Development Workers.
To be successful, you will need solid administration experience including minute taking, using social media, as well as data management systems. This role will suit someone who is self-motivated, flexible and reliable, and wants to work in a unique area of youth and community work.
Oasis Charitable Trust is a multi-national charity supporting young people and their families in 10 countries worldwide. Our vision is for building healthy communities: places where everyone is included, making a contribution and reaching their full potential.
Working for Oasis offers:
- A pension scheme, currently offering 7% employer contribution
- A generous holiday allowance, starting at 25 days per year (plus 8 Bank Holidays)
- A supportive, friendly work environment, with flexible working arrangements
If you are interested in this position, please download the documents on this page or go to the Oasis UK charity website (CVs alone will not be accepted).
Completed applications should be returned by 9am Monday 25th January 2021.
Interviews will take place on 11th & 12th February 2021 (possibly in person or online)
PART TIME, 24 HOURS PER WEEK (0.6 FTE)
FIXED TERM CONTRACT TO MARCH 2022
SALARY: £11,606 p.a. (plus 7% non-contributory pension)
LOCATION: GREATER MANCHESTER
Oasis is committed to making a difference to the lives of the communities it works in, and as such you must show a willingness to demonstrate commitment to the values and behaviours which flow from the Oasis ethos. We are committed to safeguarding and promoting the welfare of children and young people. We expect all staff to share this commitment and to undergo appropriate checks, including enhanced DBS checks.
Oasis supports Equal Opportunities. Registered Charity No. 1026487
You don’t have to look very far in this world to see the injustice that surrounds us – there’s a lot of people living difficult lives in even more... Read more
The client requests no contact from agencies or media sales.
Independent Age works to ensure that as we grow older, we all have the opportunity to live well with dignity, choice and purpose. To achieve this we provide information, advice and connection services for older people; campaign on the issues that matter most to them around health and care, poverty and loneliness and provide capacity building support to others working in the sector.
This is an exciting time to join the charity as we transition to our new ambitious strategy for 2021 – 2023 and increase our profile, impact and reach so more people can live a happy, connected and purposeful later life.
A key aspect in ensuring the success of our new strategy will be about how Independent Age recruits, engages and retains volunteers ensuring that their skills and passion play an increased role in ensuring that we all grow older well, with dignity, choice and purpose.
This post will provide effective volunteer recruitment, training and volunteer onboarding support across Independent Age, ensuring that volunteers have an excellent recruitment experience and commence in their roles feeling confident and inspired to support Independent Age.
The post will also support Independent Age’s national and local programme of UK wide volunteer recruitment, working closely with local Volunteer Coordinators and Wellbeing Project Officers (WPOs).
The ideal candidate will be a great communicator with a passion for volunteers and the difference they make. They will have excellent customer service experience and knowledge of recruiting and communicating with volunteers.
As well as a competitive salary we offer 28 days annual leave plus public holidays, a generous pension scheme with life assurance, learning and development opportunities, season ticket loans, a cycle to work scheme, an employee assistance programme and a discount voucher scheme.
Please note that this role is currently home-based due to Covid19 restrictions.
We are passionate about diversity and inclusion and creating an environment where we can ALL be ourselves
Please apply via the vacancies section of our website by uploading a covering letter letting us know how you meet the job role requirements as well as your CV.
Coaching Lead
Hours: full-time, 35 hours per week
Salary band: £27,742 - £30,451
Responsible to: Head of Services
Location: Chorley, with extensive travel across Lancashire
Do you feel passionately about leading pioneering programmes of work across the third sector?
We have an exciting opportunity for a Coaching Lead to join our team. This role builds on our proven track record of reaching people across the county to help them overcome barriers to mental wellbeing.
You will have overall responsibility for the development, delivery and evaluation of several projects that support people back into education, employment and training. Two multi-partner projects, Age of Opportunity and Changing Futures, are funded by The European Social Fund and matched by The National Lottery Community Fund through the Building Better Opportunities Programme for Lancashire.
A central aspect of the role is to work collaboratively with internal and external stakeholders to deliver against project targets. The role involves a significant amount of data collection and evaluation along with reporting to commissioners. The role has line management responsibility for a team of coaches.
To be successful, you will have experience:
- In a coaching role with knowledge of supporting people back into education, employment and training
- Implementing and managing programmes of contracted work
- Leading and supporting teams across a dispersed area
- Working in collaboration with partners to deliver an effective and quality service
We are looking for an experienced, driven and organised individual who has the right skills and knowledge to lead and develop this area of work.
Lancashire Mind is an equal opportunities employer and welcomes applications from all sections of the community, particularly candidates with a lived experience of mental health conditions who fulfil all the criteria within the person specification.
Please note this post is subject to an enhanced DBS check.
Deadline for applications: 9am on 1 February 2021
Interviews: will be held on 10 and 11 February via Zoom
Lancashire Mind are more than a mental health charity. We’re a passionate movement leading the mental wellbeing revolution in Lan... Read more
The client requests no contact from agencies or media sales.
Are you a highly committed, dynamic individual wanting to make a difference and support the improvement of mental wellbeing in Derbyshire?
This is an exciting opportunity for an enthusiastic and skilled practitioner to join Derbyshire Mind to deliver the Active Monitoring programme working alongside GPs in Derbyshire at a time when the service never been more valued.
Active Monitoring is a psycho-educational programme developed by Mind designed to meet the needs of patients experiencing mild to moderate mental health problems within Primary Care. The role will involve working directly from a GP surgery, delivering the Active Monitoring service. The role will proactively work with individuals on agreed pathways to support early intervention via a facilitated self-help workbook approach.
The successful candidate will have a Level 3 qualification in Health & Social Care or equivalent and experience of providing mental health/wellbeing services to clients within a primary care setting. They will have excellent interpersonal skills and be able to build strong working relationships with both internal and external stakeholders, as well as an enthusiastic, committed approach and personal resilience. The role will be based in 3 GPs surgeries in Derbyshire, and the postholder will be required to travel to each of these on a weekly basis. However due to Coronavirus restrictions the role may be temporarily home based, carrying out appointments by phone or video call.
Derbyshire Mind is one of a federated network of local Mind charities across the country. Our focus is on improving mental health and wellbeing for people across Derbyshire and Derby City. We provide a range of advocacy and community wellbeing services designed to support people with mental health problems as well as the wider population. We are committed to developing innovative and responsive services which further promote mental health awareness and wellbeing.
The client requests no contact from agencies or media sales.
We’re looking for a client-focused individual with recent experience of providing person-centred support to vulnerable people to join us as a Senior Support Worker and help people with multiple complex needs to secure accommodation.
About Housing First
Housing First is an internationally evidence-based approach, which uses independent, stable housing as a platform to enable individuals with multiple and complex needs to begin recovery and move away from homelessness. It operates on the principle that if a person has a safe, secure home they are in the best position to address any other challenges they may have. Our aim in this innovative service is to ensure that people with complex needs are accommodated safely without the requirement to be 'housing ready'. We will also link them with appropriate services, even where they may have been previously excluded.
About the role
Your challenge will be to build relationships with a caseload of people with multiple complex needs in order to engage them with Housing First services. Together, you’ll then develop co-produced, outcome-focused support plans that reflect each individual’s personal strengths and goals. We’ll also rely on you to co-ordinate interventions provided by other agencies to make sure the right support is provided at the right time, and to develop relationships with landlords to secure accommodation options. Motivating and leading the Housing First delivery team, ensuring the service adheres to our quality standards and meets required contract outcomes and adopting and modelling best practice – all are aspects of this vital role.
About you
You’ll need experience of managing staff and volunteers and providing support services to people with multiple and complex needs and a good understanding of the issues they face. Knowledge of the key principles of the Housing First model and how to use provisions available within housing and homeless legislation to secure accommodation is important too. Used to working within a safeguarding framework, you have a forward thinking, calm and organised but flexible approach, plus a willingness to actively contribute new ideas and approaches to improve service delivery. You’ll also have the confidence to attend meetings to promote this new service locally. Proficiency using Microsoft Office applications and a case management system is also required.
Support Workers are required to visit clients in their own homes or community locations, so you may be asked to use your own vehicle, therefore you must have a valid driving licence and be willing to use your vehicle for work purposes.
Benefits
We offer a wide range of benefits, including 30 days of annual leave (pro rata), enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.
Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We’re here so no one has to fight bad housing or homelessness on their own.
To find out more about the role and the benefits of working for Shelter please visit our website. Apply to be part of our team and be the change you want to see in society.
Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.
Shelter promotes equality, diversity and inclusion in our workplace. We make employment decisions by matching business needs with skills and experience of candidates, irrespective of age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We also encourage applications from people, who have been homeless or have been at risk of homelessness. We are facing diverse problems, so need diverse people to tackle them.
We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit.
Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.
Derbyshire Mind is looking for a well organised, enthusiastic and committed Administrator who enjoys talking to people on the phone and believes in providing excellent customer service to everyone who contacts us.
This key role would suit someone with strong administrative and customer service skills with an interest in mental health, advocacy or working for a charity.
The role will be office based at Kingsway Hospital, Derby with occasional travel across Derbyshire. The role is temporarily based at home however, due to the Coronavirus situation.
You will be inputting data into a database on a daily basis and working alongside a colleague in the same role, you will be the administrative support hub for advocates and managers.
Many of our clients and people who contact Derbyshire Mind are vulnerable people who have a mental health problem, dementia, learning disabilities, or autism. They will have differing support needs and may be distressed, so you will need to have an empathetic, non-judgemental and calm approach.
The purpose of the role is to:-
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Provide a first response to clients and others contacting Derbyshire Mind by telephone, email or online.
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Respond effectively and efficiently to all enquiries, providing high standards of customer service.
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Provide a high standard of administration support for the advocacy services and the Senior Management Team.
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Accurately record all enquiries and referrals on a client management database.
Derbyshire Mind is a local mental health charity focused on improving mental health and wellbeing for people across Derbyshire. We are one of a federated network of local Mind charities across the country. We provide a range of advocacy and community wellbeing services designed to support people with mental health problems as well as the wider population. We are committed to developing innovative and responsive services which further promote mental health awareness and wellbeing.
The client requests no contact from agencies or media sales.
Advice Officer (Housing)
Permanent
Part Time - 2.5 days a week
Up to £30,000pa pro rata (depending on experience)
Do you want to make a positive impact on people’s lives? Our Advice Service exists to improve opportunities and reduce poverty in London. Working primarily with people who identify as Irish, the service works to empower people using a strengths-based approach. We are looking for a compassionate and enthusiastic individual with experience delivering advice on housing and welfare to join our friendly and dedicated team.
Working as part of a multi-disciplinary team and with partner agencies to achieve the best outcomes for clients, the Advice Officer will provide advice on housing and welfare benefits as well as advocating with third parties. The role requires good knowledge of the housing and benefits system for people of working age and older people
Since March 2020, our advice service has been delivered remotely, with advisers working from home until further notice in response to government guidance.
ABOUT THE LIC
The London Irish Centre is the Irish Heart of London. Our Mission is to empower and enrich lives through Irish community and culture. For over sixty years, we’ve been proud to provide vital frontline welfare services to multi-generational Irish diaspora in London, whilst instilling positive impact within local communities through education, entertainment and cultural awareness; courtesy of our vibrant venue and home: The London Irish Centre. As a charity, we represent all that is celebrated about Ireland: warm, welcoming, inclusive, diverse, unique, and open to every generation.
The deadline for applications is Monday 1st March 2021, 9am.
The London Irish Centre is a London Living Wage and Equal Opportunities employer.
We actively encourage applications from diverse backgrounds, communities and industries, and are committed to having a team that is made up of diverse skills, experiences and abilities. We encourage BAME and disabled applicants and value the positive impact that difference has on our teams. We are committed to equality and diversity within our workforce and all opportunities provided by the LIC. Whilst our offices have some barriers to access, we are taking steps to resolve these, and in the meantime continue to encourage interest from applicants who require reasonable adjustments within the workplace.
Staff Benefits
- Free tickets to LIC core cultural programmed events (subject to availability and may not apply to fundraising events and partnership events at external venues)
- 50% discount on LIC education courses (subject to availability)
- 20% staff discount at the LIC shop and 10% staff discount a the LIC bar
- Mindfulness App membership
- Access to an Employee Assistance Programme with Health Assured
- Cycle to Work Scheme
- Tech Scheme
- Team socials and activities
Led by Patrons Ed Sheeran and Dermot O` Leary the charity is based in Camden with satellite offices throughout London and serves the Irish and ... Read more