Complaints Officer Jobs in London, Greater London
The role is within a small team that has a focus on Employer Relationships, Job Finding programmes (including our Alumni Job Club and Jobseekers Plus) In Work support for adults in Employment and Employer Training.
In addition to this we manage Employment Autism Employment Autism
Key Responsibilities:
1. To lead on running our employability training and Alumni Job Club.
2. To develop workshop structures and learning materials for these in close collaboration with the Development Director and ensure that participant feedback from earlier programmes is incorporated.
3. To line manage Development Job Coaches as needed.
4. To manage and deliver job search sessions.
5. To lease with Employability Lead when participants are ready to move over in In Work Support team.
6. To advertise project opportunities to autistic people throughout London and manage project recruitment and onboarding.
7. To ensure processes are in-place for each project to:- assess each participant’s individual skills and gather baseline data; ensure job matches are appropriate to the individual’s needs and aspirations; and that targets set are relevant and promote new skills and learning; acquire and complete necessary risk assessments to ensure safety of clients, staff and partners.
8. To oversee the set up and settling in of jobseekers into work placements, when needed. Providing support and training to employers where required; providing personalised on the job training to participants and employers as required and develop strategies and advise on reasonable adjustments.
9. To coach, train and help manage new project staff to support jobseekers and put in place monitoring protocols.
10. To ensure jobseekers are progressing towards their individual targets; understand protocols and interpret work culture correctly; understand the health & safety in the work environment and adopt appropriate workplace behaviour.
11. To ensure good working relationships are maintained with all employers/ work experience placements and that feedback is regularly sort from all stakeholders to help improve our service delivery and future opportunities.
12. As a key member of the Development Team to work closely with the Development Director to actively, engage with employers and external organisations to promote CareTrade and our job seekers and to pursue opportunities to work collaboratively.
13. To attend events, to market CareTrade to autistic jobseekers and to liaise with Disability Employment Advisors at JobCentre Plus, Disability Services teams, Social Workers and others to promote and support employment opportunities as needed.
14. To organise and promote social groups for jobseekers.
15. To collect data and use data analysis to help produce reports, internally, for funders and partners.
16. To help seek and apply for appropriate awards and grants when required.
17. To be a Designated Safeguarding Lead (DSL) and First Aider and complete regular training working alongside the Development Director to ensure the safety of participants and staff.
18. To complete relevant health and safety training and be a named fire marshal.
Applications are sought from all suitably qualified sections of the community. We are happy to discuss any workplace adjustments needed to enable the right candidate to undertake the role including any support available via Access to Work if needed
The client requests no contact from agencies or media sales.
Battersea is here for every dog and cat, and has been since 1860. Our multiple award-winning Income Generation department raises around 60% of the Charity’s total income, allowing us to continue to grow to make sure we can be here for every cat and dog, now and in the future.
Our Direct Marketing Team is part of this department, and recruits and develops supporters. We are seeking a Direct Marketing Officer to join this team to manage and deliver a series of high standard direct marketing campaigns across our Regular Giving programme. This individual will be recruiting, retaining and upgrading regular donors to generate income through a variety of direct marketing methods such as direct dialogue, DRTV, digital, and direct mail. They will be encouraging regular monthly gifts or support via one of our main products such as general Regular Giving and Sponsorship, our Lottery, Value Exchange programme and other methods of committed giving as they arise.
This will be a very rewarding opportunity to play a vital role in giving the dogs and cats in our care a better life.
More about Battersea:
At Battersea, we aim to never turn away a dog or cat in need of help. We give each one lots of love and expert care and get to know their characters and quirks so we can find them a new home that’s just right for them.
All the knowledge we gather in our centres helps us to improve the lives of the animals we’ll never meet, through our work with other rescue organisations and charities. We also help people make informed choices when getting a pet, we provide training and welfare advice, and we campaign for changes in the law when we see that dogs and cats or their owners deserve better.
Join us and help us be here for every dog and cat, wherever they are, for as long as they need us.
What we can offer you:
We offer our employees a wide range of benefits to reward them for the value that they bring to Battersea, to support them in their work, to help improve their health and wellbeing, and maintain a healthy work-life balance. These include:
- 28 days of annual leave (plus 8 days paid public holidays) per year
- Generous pension contributions – up to 10% employer contribution
- Free healthcare cash plan, where you can claim for a range of treatment including dental, optical, physiotherapy, chiropody and acupuncture every year
- Annual interest-free season ticket loans
- Discounted gym memberships and cycle to work schemes
- Life insurance
- Support for your professional and career development, including access to digital and in-person training programmes, a wide range of tools and resources, leadership and management training, mentoring and much more.
Our hybrid working policy:
We operate a 50% onsite hybrid working model, with our office-based staff splitting their time between site based and home working. This enables our office-based staff to maintain the benefits of home working, while allowing for collaboration and maintaining a connection to our cause. In addition to this, our offices are in a great location within London, have modern facilities, offer great employee socialising spaces and a discounted café. Best of all, coming on site offers you the opportunity to meet our lovely rescues with lunchtime cat socialising and the occasional office dog!
Equality, diversity and inclusion at Battersea:
At Battersea, we are committed to providing equality of opportunity, and developing and supporting a diverse workforce and inclusive culture in all aspects of our organisation. We aim to ensure that this pledge, reinforced by our values, is embedded in our day-to-day working practices and our work together.
By hearing from and valuing different experiences, perspectives and contributions, we know we can provide the best expert care for every dog and cat who needs us. We particularly welcome applications from people with disabilities and from members of minority ethnic communities, who we know are currently under-represented at Battersea.
As a Disability Confident Committed employer, we're happy to discuss any support or personalisation you may need during your application and/or interview process as part of our workplace adjustments.
Closing date: 13th May 2024
Interview date(s): w/c 20th May 2024
If you think you’re a good fit for the role, and you’re passionate about dogs, cats and our work, then we’d like to hear from you.
For full details, please download our recruitment pack.
To apply for the role, please click the button below. All applications must be submitted before the closing date advertised; we reserve the right to close the vacancy early if a high volume of applications is received.
The client requests no contact from agencies or media sales.
Overview
Southwark Cathedral has been a place of Christian worship for over 1400 years. Now it stands on the vibrant and exciting regenerated south bank of the Thames surrounded by cultural venues such as Tate Modern, Shakespeare’s Globe and Borough Market, the offices of major companies as well as schools and diverse residential communities. It is an inclusive Christian community that offers a welcome to all.
The Cathedral’s mission, ministry and musical tradition are core to its life as a Cathedral and a parish church serving the community. It also relies on the valuable financial contribution made by its income generating activities such as its shop, café, conference rooms, corporate events and concerts. It is a very busy place, attracting 200,000 visitors a year to the Cathedral, its churchyard, shop and café. The Cathedral relies on a small but dedicated team to be inclusive and welcoming to all.
Role Purpose
This is a senior support post of essential development importance to allow the Dean, Chief Operating Officer, Chapter and committees to develop and maintain an effective system of governance for the Cathedral with adherence to the highest standards of good governance practice. This will include relevant regulatory and legislative requirements. The post holder will provide comprehensive and effective secretariat support for Chapter and its statutory committees.
Job Description
Job Title: Governance & Committees Manager
Reports to: Chief Operating Officer
Key Relationships: Dean and Chapter, Chief Operating Officer, Committee Members, Cathedral Safeguarding Lead
Salary: £27,200 (pro rata from £34,000)
Hours of work: 28 hours per week (excluding lunch breaks). Some flexibility will be required to allow attendance at evening meetings and events.
How to apply: Please submit a CV and Cover Letter (no more than two sides of A4) outlining your suitability for this role, with reference to the main duties and person specification below.
Interviews: In the week commencing 20th May 2024
Main Duties and Responsibilities
Governance administration
- Assist in the production and submission of a range of information required in order to demonstrate compliance;
- Liaise with external legal advisors as required;
- Assist the COO with returns, reports and filings for statutory bodies including the Charity Commission, Church Commissioners, Information Commissioner’s Office, HSE and Companies House;
- Act as the Whistleblowing Officer and assist in the working of the Whistleblowing Policy;
- Assist with the completion of questionnaires and reports for the Cathedral’s insurers, Association of English Cathedrals etc;
- Maintain the declarations of interest and gift registry records for senior staff and committee members and record in the minutes when committee members are conflicted out or need to declare an interest;
- Assist the COO in keeping a log of complaints under the Complaints Policy adopted under the Cathedrals Measure and help to ensure that complaints are dealt with according to the policy;
- Provide such other support at the COO reasonably requires including correspondence, research and diary management.
Committees administration
- Lead the co-ordination, preparation, planning and follow-up for meetings and other committee work associated with the governance of the Cathedral. This will include issuing invitations, booking rooms, issuing Zoom invitations, arranging refreshments and access needs, assisting in the drafting of agendas, gathering and circulating supporting papers for the meetings, attending meetings, taking confidential minutes, circulating and amending minutes and maintaining action trackers for the members of the following committees: Chapter, Finance Committee, Audit & Risk Committtee;
- Assist in the work of the Nominations Committee to recruit members for the new committees;
- Assist in the work of the Standing Committee as it prepares for Chapter meetings;
- Assist the Dean and COO in their governance responsibilities under the Care of Cathedrals Measure 2021, including being the point of contact with the Fabric Advisory Committee and liaising with its Chair and Secretary;
- Liaise with committee members and maintain good relationships;
- Liaise with professional advisers where appropriate and in consultation with the COO;
- Assist in the scheduling of training and circulation of information and papers for Chapter and committee members as required.
Safeguarding administration
The Cathedral follows the safeguarding best practice and guidance set out in the Diocesan policy “A Safe Church” and also follows the policies and guidance set out by the National Safeguarding Team.
Reporting to the Cathedral Safeguarding Lead (CSL), the post-holder will:
- Assist the CSL in ensuring that safer recruitment practice is observed in all recruitment;
- Undertake the DBS checks for staff and volunteers if required, including verifying identity, submitting the applications and reporting to the candidate’s line manager/team leader when the checks have been completed. This will include advising colleagues as to which checks are appropriate and liaising with the Diocesan Safeguarding team and Volunteers & Community Officer;
- Maintain accurate records of all DBS checks carried out in a central register;
- Arrange for all new staff (paid and volunteer) to attend safeguarding training and arrange follow-up training for existing staff (every 3 years). This will include ascertaining which levels of training are required and which individuals will also need specific additional training for their roles;
- Liaise with the trainers to identify training sessions, book rooms and catering and arrange room set-up;
- Maintain accurate records of all safeguarding training carried out in a central register;
- Report to Chapter when required.
Additional responsibilities
- Support the COO in the coordination of risk management across the organisation;
- Arrange and manage the Annual Parochial Church Meeting (APCM) and parish clerking duties;
- Ensure timely publication of statutory notices in advance of the annual APCM;
- Assist the COO with returns, reports and filings for the Parish;
- Support data protection compliance across the organisation;
- Ensure that the highest standards of professional performance are maintained;
- Promote equal opportunities in the work of the department;
- Participate in the arrangements for this role’s performance review and appraisal;
- Ensure that professional skills are regularly updated through participation in training and development activities;
- Any other responsibilities as may reasonably be required.
The main duties and responsibilities of your post are outlined in your job description. This list is not exhaustive and is intended to reflect your main tasks and areas of work. Changes may occur over time and you will be expected to agree any reasonable changes to your job description that are commensurate with your salary and in line with the general nature of your post. You will be consulted about any changes to your job description before these are implemented.
Southwark Cathedral is committed to being an Equal Opportunities Employer. We believe in promoting and building a diverse and inclusive team, and workplace, culture and governance structures that are welcoming to and respectful of all. We welcome applications from all suitably qualified people whatever their ethnicity, background, age, disability, long term condition, sexual orientation, gender identity, or any other characteristic protected by law.
Safeguarding is at the core of all we do. We follow best practice for Safer Recruitment.
Person Specification (E = Essential / D = Desirable)
Skills/Aptitudes
- Full proficiency with MS Office, including Outlook, Word, Excel and PowerPoint (D) Ability to work in a complex organisation with multiple stakeholders (E)
- Ability to ensure that staff, committee members and volunteers follow necessary procedures and requirements, including new ones under the Cathedrals Measure (E)
- Ability to balance a busy and varied workload and work on multiple tasks at the same time (E)
- Proven strong writing skills (E)
- Able to draft agendas from an outline brief (E)
- Proven ability of minute-taking and producing summaries of outcomes and actions resulting from meetings of a formal nature (E)
- Proven ability to manage the formal processes of meetings, in a proactive way (E)
- Good organisation skills in naming and storing of formal documents (E)
Knowledge/Experience
- Excellent IT skills (E)
- Knowledge of governance processes (E)
- Experience of working with and administering databases, summarising information in an easy to understand format (E)
- Significant administrative experience (E)
- Church of England and charity sector experience (D)
- Experience of taking responsibility and accepting ownership of areas of work with a significant impact on an organisation’s reputation (E)
Personal Attributes
- Maintains the highest standard of confidentiality, professionalism and integrity (E)
- Understanding of the Nolan Principles of good governance (E)
- Ability to prioritise (E)
- Proactive problem solver (E)
- Highly efficient and organised (E)
- Excellent interpersonal skills and willingness to work patiently and constructively with others (E)
- Excellent written and spoken communication skills (E)
- Flexible and cooperative team player (E)
- Self-motivated and able to work without close supervision (E)
- Willing to work flexibly including occasional evening and weekend work
- Demonstrates empathy for the vision, mission and values of Southwark Cathedral (E)
- Respectful of all with understanding of diversity and inclusion as core values at Southwark Cathedral (E)
Please submit a CV and Cover Letter (no more than two sides of A4) outlining your suitability for this role, with reference to the main duties and person specification, by Wednesday 15th May 2024 at 8am.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Springfield Advice & Law Centre is a community based legal practice and a registered charity. We were formed in 1982 when we were set up to serve the mental health community. We are based mainly on the site of Springfield University Hospital Mental Health NHS Trust. Springfield Law Centre is unique as a working model of a health justice partnership.
We are seeking a for a new Director & Head of Legal Practice to take forward this unique, niche Law Centre. There is an opportunity for expanding the work of the Law Centre and showcasing the worth of health justice partnerships.We are looking for an energetic and compassionate lawyer with a broad experience of either housing or community care casework and representation, who is capable of being a legal aid category supervisor in either area, who has the confidence to lead the team and to develop it so that we can continue to make a real difference within the community.
Qualifications and experience
- 5 years’ PQE qualified lawyer, with demonstrable experience of management at a senior level.
- Ability to meet the supervisor for the Legal Aid Agency contract in either housing or community care.
- A track record of implementing and managing change.
- A track record of leading and motivating others demonstrating strong people skills.
- A track record of innovation and problem solving.
- Appropriate skills and experience that demonstrate an ability and commitment to manage staff effectively. This should include support, supervision, and appraisal and performance management.
- Appropriate skills and experience to effectively handle and manage complaints.
- Experience of managing a Legal Aid Agency Contract and Legal Help matters, with billing targets.
- Ability to bill all types of legally-aided work and to report to the Legal Aid Agency.
- Ability to manage a varied caseload of sufficient, appropriate matters to meet the billing target in place.
- Ability to draft appropriate documentation in your specialist area of law.
- Experience of giving successful training or talks, for example giving presentations, or
- representing clients before Courts or Tribunals.
- Skills
- Ability to take an active role in, leading the direction of the Law Centre, developing new strategies and raising profile.
- Ability to manage the Lexcel Quality Mark and ensure that systems and standards are maintained across the organisation so that audits are passed.
- Ability to understand the financial viability of the Law Centre.
- Ability to report effectively to funders and to monitor progress against grant funded projects.
- Commitment to equality and diversity as set out in the principles and policies of the Law Centre.
- Ability to be self-servicing: you will be expected to manage most of your own typing, filing and billing of Legal Help/Aid cases to comply with LAA requirements.
- Ability to prioritise your workload with minimum supervision.
- Excellent communication skills: you must be able to relate well to colleagues, clients and third parties, in person, in writing and on the telephone, despite the pressures of the role.
- You must be very well organised, with excellent ICT skills, in order to work well under pressure without compromising standards.
- Ability to work flexibly and outside regular office hours including attending and reporting to the trustees on the progress of the Law Centre.
Consideration will be given to requests for flexible or family friendly hours of work to include job share, part time working or specific proposals. The Management Committee consider the range and number of duties to be a full-time role and that any reduction from a full-time role will result in a division of duties to accommodate all aspects of the Law Centre’s needs and aspirations.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
London’s Air Ambulance Charity continues to develop a supportive and enabling environment that gets the best out of our people. We promote a culture of progression and professional advancement offering a range of learning and development opportunities. In addition we offer flexible working options, wellbeing packages and family friendly employment policies.
It’s an exciting time at the Charity – we have over 125,000 supporters who support our work through regular giving and lottery, and we actively recruit around 40,000 new Lottery players and Regular Givers each year.
This role supports the development, management and optimisation of our Lottery and Regular Giving programmes through Face to Face fundraising. You’ll be working with our fantastic face to face fundraisers cultivating our relationships with our external agency partners as well as supporting training, day-to-day management and monitoring of third-party fundraisers.
If you’re passionate about inspiring and motivating others, have experience of managing projects or campaigns and enjoy working with a broad range of stakeholders and agency partners, as well as delivering training programmes then this is the role for you!
Apply today or contact us for more information.
We pride ourselves on our dedication to being an employer that values diversity, we firmly believe that each team member can provide a unique perspective and valuable contribution to the lives of the people we serve, applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.
The client requests no contact from agencies or media sales.
About us
The Church of England in London is growing, vibrant and at the heart of communities throughout the capital. At the London Diocesan Fund (LDF) we seek to do everything we can to support this mission and growth, using our resources to help our parishes and chaplains to serve over 4 million people.
The LDF is the employment body that serves and supports the Diocese of London and Church of England. The Diocesan of London comprises of c400 parishes north of the River Thames and within the M25 motorway.
The Diocese of London (LDF) is seeking a Community Engagement Lead to play a key role within the Children and Youth team, based from Pimlico, London.
Responsibilities
Community Engagement
- Engage stakeholders through various media channels, identifying stories and trends.
- Facilitate learning among churches and ensure they understand available support.
- Use email, social media, and Mighty Leaders for interaction.
- Maintain engagement rhythm with the community.
Content Creation
- Develop content to support Growing Younger initiatives.
- Capture impactful stories from across the diocese.
- Collaborate on shaping narratives and promoting resources.
- Support in capturing project impact and enhancing digital content.
Other duties
- Support diocesan communications featuring C&Y.
- Provide creative input for youth events.
- Coordinate promotion schedules and assist in event management.
- Analyse and report on community engagement impact.
Ideal candidate
Essential
- Qualification in communications or marketing practices, or equivalent.
- Experience managing email lists and social media accounts, including scheduling tools.
- Understanding of communications strategies.
- Empathetic to the mission and values of the Church of England.
- Passionate about youth work.
Desirable
- Experience using graphic design software.
- Experience in communications or marketing roles.
- Experience in running livestreams online or hybrid events.
- Managing real-time / social media platforms.
- Handling marketing data and analytics software.
Equality, Diversity, and Inclusion
The Diocese of London is committed to creating and sustaining a diverse and inclusive workforce which represents our context and wider community.
We are aware that those of Global Majority Heritage/United Kingdom Minority Ethnic (GMH/UKME), women, and disabled people are currently under-represented among our clergy and workforce, and we particularly encourage applications from those with the relevant skills and experience that will increase this representation.
Benefits
The LDF offers a supportive working environment, opportunity for career development and the following financial benefits:
- Competitive remuneration package
- 27 annual leave days to rise to 30 after 5 years’ service, plus bank holidays
- 15% employer pension contribution and salary sacrifice available
- Death in service benefit x3 of basic gross salary
- Enhanced maternity leave of six months full pay, after 12 months’ of employment
- Season ticket loans of public transport
- Access to Benenden Health Insurance
- EAP counselling through Health Assured
- Up to £100 for eye test and contribution to spectacles
- Two additional paid days for community volunteering
Please apply via Pathways by 11 May 2024.
We are looking for a dynamic and collaborative Membership Operations Team Leader who is passionate about membership operations and looking for a rewarding supervisory opportunity.
The Royal College of Radiologists (RCR) is a membership organisation dedicated to supporting our members to improve the standard of medical practice across the fields of radiology and oncology. Members are the lifeblood of the RCR and we’re seeking a Membership Operations Team Leader that will ensure member’s interactions with us are seamless, easy and professional.
As the team lead you play a critical role in supporting the high-performing Operations team through day-to-day supervision to meet service-level agreements and deadlines. You’ll ensure the smooth functioning of our membership processes, act as the first point of contact for queries from the team and provide an excellent service to our members, doing your part to contribute to the overall success of the RCR.
If you are a team player with solid supervisory skills who is results driven, proactive and inspired by the mission of the RCR this could be the role for you.
What you’ll do:
- Coordinate and deliver the members’ annual renewal processes and manage communications channels and copy.
- Manage the member life cycle and regularly review operational processes, policies and practices, with oversight from the Membership Operations Manager.
- Supervise the Operations Team in line with goals and objectives agreed by the Operations Manager, providing motivation, coaching and direction on a day-to-day basis.
- Be the point of contact to assist and support members of the Operations Team in relation to member escalations and queries.
- Work closely with the Operations Manager to manage and plan current and future workload to ensure the team meets deadlines, provides an exceptional service and reaches service level agreements (SLAs).
- Develop comprehensive and presentable reports to support data-led decision making, renewals tracking, KPI targets or to provide insights.
- Management of budget lines assigned to operational activities to ensure favourable terms are achieved.
What you’ll need:
- Knowledge of membership systems and procedures.
- Experience of managing a high degree of administration processes efficiently.
- Knowledge and experience of using a database and managing data quality.
- Experience in prioritising, planning and managing various different tasks/workloads in order to achieve personal and team targets.
- Demonstratable experience of supervising a team to work effectively and consistently to achieve departmental and individual targets.
- Strong interpersonal and customer service skills.
- Clear and analytical thinker with the ability to exercise sound initiative, judgement and discretion.
Why join us?
- Make a difference to the lives of Doctors and the specialities they work in every day!
- Hybrid working (40% working week can be done remotely)
- Modern working environment
- Equipment provided to work from home
- Generous annual leave allowance
- Excellent pension scheme
- Interest free season ticket loan and cycle to work scheme
- Employee Assistance Programme
If this sounds like the opportunity for you please find out more about the Membership Operations Team Leader role , the RCR and instructions on how to apply in the candidate pack.
The client requests no contact from agencies or media sales.
The Royal Hospital Chelsea is the home of the Chelsea Pensioners (known as In-Pensioners). It has a rich history and provides supported accommodation as well as residential and nursing care for approx. 300 retired soldiers. An exciting opportunity has arisen at the Royal Hospital Chelsea where we are seeking an exceptional individual to join the Health & Wellbeing team in a new role as Tenancy & Contributions Officer.
The Tenancy & Contributions Officer will lead on the delivery and continuing evolution of the tenancy agreement (known as the In-Pensioner Agreement). Part of the delivery of the agreement will be coordinating the process of setting and reviewing In-Pensioner’s personal financial contribution to the Royal Hospital. The role also requires the individual to support with benefit applications as required, as well as undertake other housing management related tasks on behalf of the organisation.
In addition, the role is also a core component of the recruitment process for new In-Pensioners being the point of first appeal should a candidate be unsuccessful in their application to join. The role is complex, but we have a vibrant multidisciplinary team that is there to help. This role will add tremendous additional value to how we develop and deliver our services.
Working closely with colleagues and partner organisations, the individual appointed will be required to have strong administrative and analytical skills as well as demonstrable customer care and communication skills that enable them to build effective working relationships with In-Pensioners, colleagues and other stakeholder alike.
The Royal Hospital is seeking an individual with previous experience in the housing sector, preferably having worked with older people who is looking for a new challenge and who wishes to become part of this iconic institution.
About Us
The ethos of the Royal Hospital is one that puts a premium on selflessness and companionship. Our values of nurturing belonging, respect individuals, encourage pride and enjoy life underpin that ethos. We are united in a shared purpose, living and working together and ensuring everyone has a place in our diverse social and military community.
The Royal Hospital Chelsea is dedicated to equality, diversity, and inclusion, where all backgrounds and abilities can reach their full potential. We pride ourselves on attracting a wide range of talent, removing potential barriers, and promoting equal opportunities. We know, the more varied and inclusive our teams are, the better our organisation will be for our community. We are a Disability Confident employer dedicated to hiring diverse talent and ensuring you are treated with respect throughout the recruitment process and upon joining our community.
Our selection process.
Should your application be successful you will be invited to a formal interview, where you will be asked questions relating to your experiences and key requirements of the role. If you are successful after the interviews we will:
- Ask for references from those you have listed on your application form
- Check your right to live and work in the UK
- Check any declarations you have made on your application form
- Ask you to complete a medical form
- Carry out an Enhanced DBS application.
The client requests no contact from agencies or media sales.
Salary: £43,665 per annum
Hours: 37.5 hours per week
Come join our team working to help change the lives of some of the most vulnerable people in society. Ranked 2023 Q4 by Best Companies as the 8th best charity to work for in the UK, Medaille Trust is one of the UK’s leading charities in the fight against modern slavery. Our innovative model is based on three principles: Prevent, Protect and Pursue. We are one of the UK’s largest providers of survivor services, with ten safehouses and six outreach hubs, staffed round the clock by specialist staff, working with more than 600 men, women and dependent children each year. We work to raise awareness in the UK and to provide preventive work in source countries. Our Pursue work helps survivors to engage with police and within the legal system to seek justice and to secure convictions against their perpetrators.
As an Area Manager you will give leadership, direction and guidance to the staff of Medaille Trust to ensure the provision and development of a high quality service in line with the Trust’s Mission, Values and Strategy.
You will have a good understanding of the CQC framework relating to Modern Slavery and Human Trafficking. You will carry out quarterly assurance audits in all safe houses ensuring any appropriate action is taken where necessary.
You will line manage, induct, mentor, coach and support Service Managers. Additionally, you will ensure that any complaints, grievances and disciplinaries are investigated and responded to in an effective and timely manner in line with Medaille Policies.
Although the post is home based, the post holder will be expected to travel frequently to our safe houses within the South and London areas with some overnight stays.
You must have previous experience in a relevant sector or experience of working with adults that are vulnerable. Experience of managing staff, carrying out line management, supervision and appraisals is essential. Additionally, you must have experience of setting up Service User Engagement groups.
This is a challenging but important and rewarding job because our team members know they are working hard to help transform the lives of some of the most vulnerable people. In our December 2022 survey, 85% of our staff said they loved their job. We offer generous annual leave, as well as a day off for your birthday and an annual volunteering day. We also offer an Employee Assistance Programme, and a staff benefits package.
For full details and how to apply please visit our website and complete an application form.
Closing Date: Monday, 20 May at 10 A.M.
Interview Date : TBC
This position is subject to a satisfactory Enhanced Disclosure & Barring Service check.
The ability to drive with a valid licence with use of own vehicle insured for business purposes is essential.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Customer Services and Administration Manager, a fantastic opportunity for a senior Customer Services, Supporter Services, Supporter Care, Membership professional to a National Health Charity, based in Central North London. Hybrid Working; 3 days office based and 2 days working from home.
The Customer Services and Administration team is a dedicated and specialist team who provide all supporters, volunteers, groups, members of the public and internal customers a high level of customer service and support when contacting the charity. The team also play an important role in taking and processing credit and debit card donations made via the telephone or online and respond to Gift Aid questions and queries.
As the Customer Services and Administration Manager, managing a team of Customer Service Officers, you will ensure that on a day-to-day basis the team functions efficiently, effectively and delivers excellent customer care service to all supporters, staff and members of the general public. You will ensure all staff within the team are managed and developed so they provide a high level of support to those using the team and the services provided.
Responsibilities:
- Oversee all aspects of customer service ensuring the supporters, members and members of the public have a great experience when contacting the organisation.
- Organise a rota that ensures all the elements of the Customer Services function are comprehensively covered.
- Put processes and procedures in place to ensure agreed SLA’s and KPI’s are being met, in line with strategic goals.
- Continuously improve processes and the services provided and troubleshoot issues as soon as they arise.
- Responsible for any complaint escalation/investigation.
- Develop and manage the team, performance management and the performance development review.
- Ensure the team are processing direct debits in accordance with BACS rules and regulations.
- Deal with queries and questions raised about our direct debits processes.
- Ensure all income is tracked and all donations are banked and thank in a timely manner.
- Manage the analysis and evaluation of performance information, monitoring and reporting against objectives, outcomes, SLAs and KPIs.
- With the Data Governance team ensure data protection laws are adhered to, storage of data, review and update policies.
To be successful in the role of Customer Services and Administration Manager, you will have previous experience, skills and knowledge in the following areas;
- Experience of managing a team within a Customer Services, Supporter Services, Supporter Care, Membership department. Delivering a progressive programme of customer service delivery to internal and external customers.
- Experience of managing and responding to complaints and feedback
- Experience of processing Direct Debits payments or similar and ideally thanking of supporter donations via a database
- Experience of the BACS direct debit claiming process and following regulations
Salary: £36,309 - £42,085 per annum
Hybrid Working; 3 days office based and 2 days working from home.
Rolling Recruitment, deadline asap.
Please note: This role is being recruited on a rolling basis. If of interest, please apply asap. Due to the rolling recruitment process, the client reserves the right to close the role when required.
'Angela Mann Recruitment' is a specialist Charity & NFP Recruitment Agency, with extensive experience and knowledge of working within the sector. We match individuals to roles based on the required skills and experiences requested to fulfil a position, regardless of age, disability, gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation.
About the role
At Streatham Youth and Community Trust, our vision is that all children and young people living and going to school in Streatham reach their full potential, should have a safe and happy childhood and the foundations they need to thrive.
We are looking for a committed and collaborative senior leader to help us improve and expand our service offer at our Streatham Vale Park and Wellfield Road sites.
The succesfull candidate will be a proactive and confident leader, with strong community engagement skills and a track record of delivering high quality after school and holiday provision for children and young people. In addition to our afterschool and holiday provision, you will also be responsible for our stay and play services and our sports-focussed youth work at Streatham Vale Park and our employability services at Wellfield Road.
The role is a great opportunity to join the senior leadership team of a well-established local youth charity and help us to shape and grow our service offer to meet the changing needs of the local community.
SYCT is committed to creating a diverse and inclusive culture. We welcome applications from under-represented groups and people with lived experience.
How to apply
To apply please download the recruitment pack and application form.
Closing date: 8am on Tuesday 21 May
Interviews: Tuesday 4 June and Wednesday 5 June
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Hours: Full-time, 37.5 hours per week (Mon-Fri, 7.5 hours per day). May be required to work occasional evenings and public holidays.
Contract: Permanent
Salary: In range of £58,000 per annum
Location: London, E8 4DG
Our client, Peter Bedford Housing Association (PBHA), is a housing association with charitable aims that create positive change in people’s lives. As well as homes and support, they empower people to learn, access work and discover their creative talents. Based mainly in Hackney, Islington, and Newham, they work with people who are homeless, have mental ill health, learning difficulties and multiple needs. PBHA work enables people to move on and lead independent lives.
PBHA are committed to an asset based and psychologically informed approach to their work. Mutual support, participation and personal development for both staff and service users are key to this.
The role:
Reporting to the CEO, the Head of Property and Development will oversee the provision of high-quality asset management and repair services in-line with PBHA values and strategic objectives. Working closely with the Director of Services, the successful candidate will aid in the identification, management and acquisition of opportunities that will enable PBHA’s strategic growth. The role will help to ensure that PBHA’s work, and homes, meet building standards, health and safety obligations, regulatory framework, and will always provide a high-quality service to PBHA tenants.
Key duties and responsibilities:
- Spearhead line-management of PBHA’s Property and Development Team through performance management and handling employee relations issues if necessary.
- Organise and coordinate work programmes.
- Lead Housing Development programmes ensuring compliance with building standards, health and safety and regulatory requirements.
- Participate in the recruitment, selection, induction and onboarding of team members.
- Participate in on-call rota and respond appropriately to out of hours incidents.
- Provide strategic and operational direction to enhance the long-term management and investment objectives of the property portfolio.
- Ensure PBHA’s assets are surveyed and data records are established and upheld to monitor property condition.
- Oversee and manage stock improvement and maintenance programmes, ensuring that they meet service standards and agreed budgets.
- As a member of the Senior Leadership Team, present to Board and Services Committee, offering recommendations in accordance with the Asset Management Strategy.
- Develop high quality policies, procedures and systems relating to Property and Development Service.
- Advise tenants and other PBHA teams on strategy and future policy implementation.
- Propose appropriate partnership development opportunities to the Senior Leadership Team.
- Monitor and evaluate service delivery, collating information for monthly, quarterly and annual performance metrics.
- Respond proactively to complaints regarding services, staff and contractors.
- Develop and implement new procedures in response to legislation changes and emerging best practice.
- Aid team in creating and maintaining good working relations with landlords, contractors and professional consultants.
Person specification:
- Experience delivering and improving Repairs and Maintenance Service, preferably for a Registered Provider or Charity.
- Substantial project or change management experience.
- Experience developing specifications for property related tenders and managing contracts.
- Revenue and Capital Budgets experience.
- Staff management experience.
- Building related qualification and professional body membership, e.g. RCIS/MCIOB, degree or HND in building management.
- Knowledge of project management, e.g. PRINCE 2/APM Techniques.
- Experience of housing development issues, funding, approaches and financing.
- Sound knowledge of health and safety legislation.
- Prioritisation and ability to work independently as well as part of a team.
- Strong IT and data management skills.
- Strong communication skills, both written and oral.
- Communication skills, specifically with stakeholders.
- Committed to innovation and creating customer value.
Peter Bedford Housing Association offers in return:
- Excellent support
- Enhanced company sick pay
- Access to an extensive range of training
- A psychologically informed environment
- 26 days annual leave per annum plus bank holidays, rising up to 30 days with service
- Cycle to work scheme
- Eye care vouchers
- Agile working.
To apply, please register your interest and we will send you an application form to complete. Using an application form supports equal opportunities and anti-discriminatory practices.
Peter Bedford Housing Association is an Equal Opportunities employer who support an inclusive culture and diversity for their staff and those they represent. They are committed to encouraging further growth from diverse groups, and welcome applications from people of all abilities and under-represented groups. Currently, PBHA have an underrepresentation from men and disabled communities. As such, they particularly welcome applicants from these groups.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
We have an exciting new opportunity for a Social Prescriber to join our team in Merton.
The Merton Social Prescribing service is one of the most established and mature services in the UK and is celebrating its 7th anniversary this year. We are seeking an individual to join our successful service in Southwest London. This role will help to strengthen the links between Primary Care, voluntary and public services to improve patients’ health and wellbeing.
You will support patients within Primary Care GP practices in Merton, and you will support each patient to access appropriate services provided by voluntary and community organisations and other agencies. We expand the options available in Primary Care by creating a ‘managed’ way for referrals of patients with social, emotional and/or practical needs to a variety of local non-clinical services in the community. These include leisure, social activities, education, welfare, housing and employment advice and support.
About The Role | How to Apply:
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35 hrs per week
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six months fixed term contract initially with possible extension
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£31,395 per annum plus 5% pension, includes Outer London Weighting
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Closing date for applications: Monday 13th May 2024 (midnight)
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Please ensure that you fill in your application using the job specification headlines. Applications may close before the deadline, so please apply early to avoid disappointment.
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Formal interviews will be held on Monday 20th May 2024
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The starting day will be in June 2024
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Applicants will be notified by telephone if they are to be invited for interview
The client requests no contact from agencies or media sales.
An exciting opportunity has arisen to join our dynamic team as a Money Advice Caseworker on our Debt Free London project. The successful applicant will be providing money advice as part of our London wide project.
You will be contributing to the health & well-being of the community and helping people from reaching crisis point. In return, as part of our team, you will benefit from learning and development opportunities.
If you are a team player, willing to learn, committed to quality and want a job which makes a difference in people’s lives then this could be the job for you.
Closing Date: 5pm on Tuesday 7th May 2024
Interview Date: Friday 10th May 2024
Citizens Advice Bromley values diversity, promotes equality and challenges discrimination. We encourage and welcome applications from people of all backgrounds.
An exciting opportunity has arisen for an Advice Session Superviser or experienced Generalist Adviser with at least 2 years’ experience looking for a development opportunity to join our dynamic team.
The successful candidate will join our team of Supervisers and contribute to the support and development of our excellent staff and volunteers.
Together with our Senior Management Team and Quality Performance Manager, you will help to ensure that we continue to provide a high quality advice service within the London Borough of Bromley.
If you are a team player, committed to supporting others, and want a job that makes a difference in people’s lives this could be the job for you.
Closing date: Monday 6th May 2024 at Midnight
Interview date: Wednesday 8 th May 2024
Citizens Advice Bromley values diversity, promotes equality and challenges discrimination. We encourage and welcome applications from people of all backgrounds.