Complaints quality manager jobs in bermondsey, greater london

About us:

Drinkaware is the UK’s leading alcohol charity with a vision of working together to reduce alcohol harm. We use our expertise to give governments, industry, communities and individuals the knowledge and support to make informed decisions about alcohol and how to reduce the harm it can cause. We deliver public-facing campaigns and digital services, information and guidance, evidence-led advice to governments and industry and independent research, consumer insight and evaluation

The Drinkaware Trust is funded primarily through voluntary, unrestricted donations from alcohol producers, wholesalers, and on- and off-trade retailers, but acts entirely independently

Vision: Working together to reduce alcohol harm across the UK

Mission: Using our expertise to give governments, industry, communities and individuals the knowledge and support to make informed decisions about alcohol and how to reduce the harm it can cause. Delivered though:

• Public-facing campaigns and digital services, information and guidance
• Evidence-led advice to governments and industry
• Independent research, consumer insight and evaluation

Values: Solid Reasoning; Clarity with Empathy; Understanding and Connecting; Principled Partnership; Determination and Curiosity

Our Drinkaware staff team is friendly, professional and inclusive.  We care about what we do and how we work together and bring our values to life.  Drinkaware invests in staff development through regular one to one meetings, a generous individual training budget, teatime tutorials and staff awaydays, and an annual learning and wellbeing grant. 

Drinkaware’s benefits include:

• Hybrid working arrangements
• 30 days leave (plus Bank Holidays, and your birthday)
• Matched company pension scheme
• Life assurance cover
• BUPA Private Healthcare
• Training and development opportunities
• Employee assistance programme
• Annual learning and wellbeing grant
• Perks and discount platform. 

_____________________________________________________________________________

About the role:

The Junior Content Producer is a new role that will play a pivotal role in supporting the Content Team to deliver Drinkaware’s multimedia content strategy by creating engaging multimedia content. The role is key in ensuring that the public can make conscious, informed choices about alcohol and can find help if they need it.

Main duties and responsibilities:

Content

• Manage the Content Team’s production Monday boards, to ensure tasks are assigned, tracked and deadlines are met
• Manage content requests in line with the content development process
• Support the Creative Content Lead and Senior Digital Content Officer with digital and printed content production and delivery
• Support the Operations and Programmes, Partnerships and Research teams with content creation and delivery

Social media

• Support the Senior Digital Content Officer with the delivery of the social media plan by scheduling social content in line with our content panning cycles
• Build relationships with specific audiences through community management across social media channels, Facebook, Instagram and LinkedIn, which includes finding influencers/advocates/case studies for Drinkaware
• Monitor social channels for reactive engagement opportunities and flag any reputational risks emerging on socials
• Proactively stay ahead of social media trends and ensure our channels are affectively developed and maintained

Contribute

• Support the Creative Content Lead with the creation and delivery of website content and email marketing, ensuring this feeds directly into the overarching content strategy. 
• Ensure the website content is accurate and up to date
• Support the Digital Marketing Manager with SEO admin

_____________________________________________________________________________

About you:

Essential Criteria / Key Skills

• Experience of content production and/or social media delivery
• High level of content creation skills using Adobe programmes and Canva
• Good understanding of brand and tone of voice and the opportunities and risks posed by them
• Experience of adapting content for different audiences and channels
• Experience of creating content for social media
• Video editing skills
• Excellent writing skills
• A keen eye for detail and strong proof-reading skills
• Experience using CMS platforms
• Highly organised, being able to keep track of several different pieces of work at one time.
• Confidence working individually and as part of a team

Desirable Criteria

• Experience of working within a complex sign off processes
• Experience of or interest in the charity sector
• Experience of developing animations, infographics and engaging visuals

_____________________________________________________________________________

To apply

For further information please refer to the attached job description, our applicant privacy policy and read more about Drinkaware on our website.

Closing date: 9am, Monday 28 July 2025

Apply for this post by clicking on the 'Apply' link.  You should submit an up-to-date CV and a brief covering letter (maximum two pages) that outlines how you meet the requirements for this role and what you would bring to Drinkaware – please include examples of your creative work (pictures/videos etc). 

Due to the fixed-term nature of this role, we are ideally looking for someone available to start within 1 month. Unfortunately, a longer notice period may make it difficult to progress your application, but we are happy to discuss individual circumstances.

Interviews may be carried out on Teams or in person at our Moorgate offices.

Drinkaware is committed to equality and diversity and welcomes applications from all backgrounds and sections of the community. 

No agency support is required

An exciting opportunity has arisen for a Highly Specialist Speech and Language Therapist to provide high quality evidence-based speech and language therapy, which promotes the participation, function and safe care of children and young people accessing The Children’s Trust.

Your aim is to deliver child and family focused goal led interventions supporting those with speech, language and communication needs and to those with dysphagia needs.
To support the service for those children and young people with tracheostomies, within the limits of skills and competencies.

You will also support our Multidisciplinary Team, delivering training

This role is not open to sponsorship.

Role Requirements

• Support the provision of high quality, evidence informed speech and language therapy assessments and interventions for children and young people attending The Children’s Trust, in partnership with other members of the multi-disciplinary team.
• Devise suitable, individual, plans that fit within the child’s daily routine, whether to be carried out by therapists, parents or members of the Multidisciplinary team; these should be monitored, evaluated and adjusted appropriately according to the needs of the child.
• Facilitate involvement of family and carers in the rehabilitation process, including day-to-day activities, and the handing over of practical skills and care.
• Be an autonomous practitioner with responsibility for assessment, treatment and planning for an allocated caseload of children/young people.
• Work closely with all members of the Multidisciplinary team, as well as the child and family, to provide a fully integrated approach to the overall management of the child. This will include any home/school visits, professional child related meetings and / or appointments, as required.
• Liaise with all appropriate medical staff, whether employed by The Children’s Trust, visiting consultants or at off-site clinics, and attend clinics with the child as required.
• Contribute to the assessment and discussion of new referrals to The Children’s Trust, carrying out on virtual and off-site referral assessments around the United Kingdom, as required.
• Contribute to child related reports, including looked after children and annual review reports as required, and assist with the collation of these as and when required, in a timely manner and in line with organisational targets.
• Utilise patient reported and standardised outcome measures for each allocated child/young person and complete in a timely manner.
• Assess, evaluate, and recommend discharge/transition plans for children/young people within the multidisciplinary team framework.
• Provide clinical cover across the service during episodes of staff shortage/heavy workload, in order to ensure effective service delivery.
• Work flexibly in terms of hours, in order to meet the needs of the service, including an early evening (maximum one per week) and weekend day (maximum one per month).
• Represent the Therapy Team and The Children’s Trust when appropriate, deputising for the Head of Therapy - Rehabilitation, as required.
• Actively participate in and support the running of relevant meetings.
• To undertake other or additional duties that are within your skills and abilities, as the organisation may reasonably require from time to time.

Interview Date: TBC

PLEASE READ CAREFULLY – ‘How to Apply’

Strictly no agencies, please.

As we often receive high levels of applicants for our roles, we regret that we will only be able to contact those applicants who are shortlisted for interviews. Therefore, if you have not heard from us within 2 weeks of the closing date, please assume you have not been shortlisted for an interview on this occasion.

About Us

The Children’s Trust is the UK’s leading charity for children with acquired brain injury, providing expert rehabilitation, education, therapy, and care at our national specialist centre in Tadworth, and to children and their families across the UK, via our Brain Injury Community Service.

Boasting a beautiful 24-acre site in Surrey, we are located just outside of London, close to the M25 (accessible via Junction 8, A217 to Tadworth) and easily accessible via National Rail, by way of: Clapham Junction, Sutton, and Epsom.

Staff Benefits

The work we do is highly rewarding, and in addition to an attractive salary, we offer a valuable range of benefits, including our staff flexible benefits platform, on-site nursery, free eye tests, enhanced Maternity and Paternity Pay, time out days for those experiencing menopause symptoms and time off for gender reassignment.

We also offer additional annual leave days for those with long service, with entitlements ranging from 35 to 41 days (including bank holidays) depending on your length of service.

Other benefits include free on-site parking; a staff shuttle service from Epsom and Sutton train stations to Tadworth Court, subsidised cafeteria, on-site staff accommodation (subject to availability), the ability to retain your NHS pension (where applicable), Teacher’s pension (where applicable) or the opportunity to join an alternative scheme, and the opportunity to develop your career in a supportive and collaborative environment.

Rehabilitation of Offenders

Many roles at The Children’s Trust are exempt from the provisions of Section 4 (2) of the Rehabilitation of Offenders Act 1974, by virtue of the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (as amended in 2013 and 2020) and as such, are subject to an Enhanced DBS check.  Successful applicants will be required to complete an Enhanced Disclosure & Barring Service (DBS) check, which will disclose all unspent convictions and adult cautions and any spent convictions or adult cautions that would not be protected.  The exceptions to this are our retail roles within The Children’s Trust shops, which are subject to Basic DBS checks which will disclose unspent convictions or adult cautions.

Equal Opportunity Employer

To help us achieve our ambition to give children and young people with brain injury and neurodisability the opportunity to live the best life possible, we want to accurately reflect the UK’s diverse population. We want equity, diversity, and inclusion to be at the heart of everything we do, and our people, services, and culture to reflect the diverse needs of all. Through our diversity and inclusion strategy, we have made a commitment to increase the diversity of our charity and create an inclusive culture. We have networks across the organisation working to ensure that these aims are met - including an LGBTQIA2S+ group, Ethnic Diversity Group, and Spark – our broad EDI group. Read more about our EDI work here. We welcome applications from all who share our ambition regardless of background. We will strive to ensure that any reasonable adjustments are made in respect of interview and working arrangements.

Online Searches

In accordance with statutory safeguarding and child protection guidance, online searches will be conducted for shortlisted candidates before interview. The online searches will be conducted by a person who is independent of the interview and selection process and will focus on relevant information returned via searches of the candidate’s name (and variations thereof). Social media searches will be limited to professional platforms such as LinkedIn. Any concerns relating to suitability for work with children and young people will be forwarded to the interview panel, for discussion during the interview.

JOB SUMMARY: Join LSE Students' Union as a Facility Supervisor and play a key role in ensuring the safe, efficient, and effective operation of LSESU Sport, Fitness, and Performance facilities. In close collaboration with the Facility Coordinator, you will oversee daily operations, manage a broad bookings & memberships system, and provide exceptional customer service to students and gym members. If you’re passionate about creating a positive user experience and improving facilities, we want to hear from you!

 

Who are we?
 

Part business, part charity, part membership body – students’ unions are all seriously fun places to work. They are organisations in their own right. Professionally run, but different. Professional teams support elected student leaders to make change, improve lives and fulfil potential; we help make it happen. Founded in 1897, LSE Students' Union is one of the oldest Students' Unions in the UK and is the representative and campaigning body for students at The London School of Economics and Political Science (LSE). Like other Students' Unions, it also funds and facilitates student activities on campus, including 200+ societies, 40+ sports clubs through the Athletics Union (AU), the Media Group and Raising and Giving (RAG) charitable fundraising initiatives.
 

What's the Job?

LSESU is looking for a proactive and driven Facility Supervisor to support the daily operation of our sports facilities, with focus on our gym spaces. You’ll be responsible for ensuring the smooth running of the spaces, from health and safety compliance to customer service excellence. You’ll also manage internal bookings and enquiries from our gym members.
 

The role will require to work on shifts, to be agreed with the Facility Coordinator and with our commitment to avoid unsociable hours and weekends, although may be required on occasion.
 

In this role, you’ll work closely with the Facility Coordinator to deliver the strategic vision for our facilities, focusing on enhancing the user experience. You will actively contribute to training procedures, incident reporting, and various administrative tasks. 
 

You’ll collaborate closely with both staff and students, playing an active part in day-to-day operations and strategic development of the sports facilities. Your work will have a direct impact on the student experience at LSE, ensuring the seamless running of the facilities and supporting continuous improvements and innovations.

Who are we looking for? 
 

We’re looking for a highly organised and customer-focused individual who is passionate about creating a positive and inclusive experience for all users of our facilities. You should have excellent communication skills and be confident in motivating and collaborating with a team of student staff.
 

A strong passion for customer service and delivering high-quality services are essential. Experience in facility management or sports event coordination is ideal. 
 

We are looking for someone who thrives in a fast-paced environment, with the ability to solve problems efficiently, a strong work ethic, and work collaboratively with a diverse team.

 

Why apply?

Because you’re excited by the challenge! The exact opposite of corporate, we’re progressive, daring and creative individuals working to make a difference in unconventional workplaces. 
 

How do we recruit?
 

We want to ensure that all systems, policies and processes are free from bias or discrimination and are fair and accessible. Therefore, we ask that all candidates complete our application process by uploading the following three documents: 
 
 

Part 1: CV – Outlining your skills and experience to date.

Part 2: Supporting Statement – A one-page statement explaining your suitability for the role. This will be used to determine if you are shortlisted for an interview. Please do not include any personal information (e.g., name or date of birth). Use the attached job description and person specification to help with this. 
 
 

Part 3: Equal Opportunities Monitoring and Contact Form – This includes personal information so we can contact you if you are shortlisted for an interview. It also allows us to gather and analyse demographic information about our applicants. This form will only be seen by HR and will not impact shortlisting. 
 
Want to apply?

To apply for this role, please complete an online application.

Application forms are formatted to ensure the equality monitoring data is removed before they are reviewed by the shortlisting panel. This process ensures that shortlisting is conducted fairly and consistently, giving all applicants an equal opportunity to demonstrate their abilities.
 
 

For further about the role, please see the attached full job description and person specification.

For your information- applications do not save, so please save your progress to your computer and submit all the documents in one visit. 

Job Application Timeline
 

 Closing date: 27th July at 23:59pm
 

 *Please note that we may close applications early if we receive a sufficient number.
Intended interview dates: 8th August

Compulsory Requirement - The UK Government sets the legal regulations that we are required to follow. As an employer we must ensure that everyone is eligible to work in the UK and this is done by us checking and making a copy of the correct original identification/documentation before your first day of work. Currently we require you to have the right to work in the UK, as we are not a Home Office approved sponsor. 
 

We have an exciting opportunity for experienced and skilled advocates to join the staff of a unique social enterprise. The core function of this role is to provide specialist advocacy to individuals who are navigating the NHS continuing healthcare assessment and complaints processes. With a long history in delivering skilled advocacy and training in NHS continuing healthcare, we want you to be part of a strong team committed to delivering excellence and achieving success in line with our commercial and social objectives.

You will be an excellent communicator and skilled advocate with a minimum of 2 years’ experience working within the field of NHS continuing healthcare or a similar role with a transferrable knowledgebase. A health, social care, advocacy or legal qualification is desirable but not essential. A proven ability to analyse complex matters, provide a clear and coherent rationale and deliver robust advocacy by presenting a persuasive, fact-based argument is essential.

The successful candidate will have excellent oral and written communication skills with an ability to engage effectively with a range of stakeholders in challenging circumstances. You will be able to establish a good rapport with clients in a professional and caring manner, upholding brand values.

In return, you can look forward to working with a highly-skilled and dynamic team and having influence over the future strategic direction of the company. We also offer a competitive salary with performance-related bonus and an excellent benefits package.

This role is primarily home-based with opportunities nationally. Ability to travel long distances to attend client meetings across England is essential.

MAIN DUTIES:

1. To provide advocacy and active case support in person or remotely to clients in England and Wales, throughout the NHS continuing healthcare assessment process.

   Please note: some assessments will be completed virtually via videoconference whereas others are completed in-person. Applicants will need to be comfortable with both working from home and also regular long-distance travel to assessment meetings across England and Wales (including overnight stays where necessary), often with only two or three days’ notice.

2. To analytically examine all relevant care records and assessments in preparation for continuing healthcare assessments and reviews, to prepare clients for their assessment and provide robust advocacy at assessment meetings based upon a sound understanding of the facts, and referencing evidence compiled from such records.
3. To provide advocacy and casework to clients who wish to make a formal complaint through the NHS complaints procedure about a continuing healthcare-related matter from a sound understanding of the facts, having prepared key arguments by researching relevant records.
4. To support the casework team from time to time in the preparation of submissions which will be presented to relevant Integrated Care Boards and NHS England panels.
5. To provide specialist information and advice to our clients tailored to their specific situation and needs regarding the interpretation of a primary health need from a thorough understanding of relevant criteria, assessment frameworks and legal tests which are based upon case-law. 
6. To keep informed of issues, policies, guidance and legislation affecting clients ensuring that the information provided is relevant, current, complete and accurate.
7. To respond to new referrals by making prompt initial contact with the client within the timescales specified by company policies.
8. Work closely and efficiently with health professionals from relevant Continuing Healthcare (CHC) teams with the aim of resolving client issues at the earliest possible opportunity so as to provide an efficient and cost-effective service, and to minimise stress for the client.
9. To develop and maintain working relationships with health and social care colleagues within the field of Continuing Healthcare in order to influence best practice.
10. To work with partner organisations and stakeholders to share knowledge, make appropriate referrals, maintain consistency and draw upon each other’s expertise, always striving to improve the quality of both services and provide a better customer experience.
11. To keep relevant and sufficiently detailed case records at each stage and as the case progresses; ensuring that all client information is kept up to date in line with Beacon’s systems and procedures, including data protection (GDPR) policies.  This applies to case files, database entries, authority forms, client correspondence, use of the project management system, filing and archiving.
12. To minimise business costs and maximise income for the company by meeting chargeable time targets, working efficiently, charging clients appropriately and in a timely manner.

13. To uphold the principles of paralegal casework as specified by the Institute of Paralegals, providing a good standard of client care by working with skill and competence thereby ensuring clients are able to place their trust in you.

14. To uphold organisational values, promoting Beacon’s social goals through each area of your work.

15. To manage your own caseload and work independently within the boundaries of Beacon policies and procedures.

16. To undergo a minimum of 12 hours of professional development each year.  To foster an atmosphere of continuous learning and development.

17. Attend line management, supervision and team meetings as appropriate, and to play a full part in the development and success of Beacon.

The above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by your developing role and the overall objectives of the companies.

This post may be subject to a satisfactory Disclosure and Baring Service check or equivalent.

STAFF BENEFITS: Pension Scheme, Generous Annual Leave Entitlement, Death in Service Benefit 4x salary, Flexible Working, Health & Dental Care Plan, Professional Development Plan, Employee Rewards Scheme (Perkbox) and Performance-Related Bonus.

What is NHS Continuing Healthcare?

NHS Continuing Healthcare (CHC) is the name given to a package of care that some people need to receive due to disability, accident or illness. People who are eligible for CHC have the full cost of their care and residential accommodation funded by the NHS. This relieves families of sometimes astronomical care bills.

The criteria for determining who is eligible for CHC are highly complex and can be very difficult for the public to understand, and for professionals to apply consistently. The assessment process is lengthy and detailed. Likewise, the appeal process can be very daunting and perplexing.

About our organisation

Beacon was established in May 2014 for the purpose of providing independent and high-quality support to individuals and their families in England who need help navigating the NHS Continuing Healthcare process.

Beacon is a registered social enterprise and a proud member of Social Enterprise UK. We operate with a core set of ethical social objectives and values through which all of our work is delivered.

Social enterprises are businesses. Like any other business, they seek to make a profit and succeed commercially. But how they operate, who they employ, how they use their profits and where they work transforms lives and communities across the UK. At Beacon, we donate any surpluses to supporting charitable objectives that are in line with our aims.

Through expert advocacy, advice and training, Beacon enables people to be heard and to enact real and positive change in their lives. We help people to understand their rights and the realistic options available to them, equipping some of those most vulnerable in society with the knowledge and practical support to make meaningful and transformative decisions.

Our Values

At Beacon, we employ people who want to do things differently to other organisations working in this field. Five values sum up our culture and how we treat our clients and our staff:

1. Ethical

Commitment to our clients

We operate with honesty and integrity. We are transparent about our funding set-up and our fees, which we keep as low as we sensibly can. We never ‘hard sell’ our services, we keep you informed at every step, and we always give our honest opinion of your chances of success. As a social enterprise, we donate any profits to charity.

Commitment to our team

We operate with honesty and integrity, and always work hard to get the best results for our clients and the business. We work to high standards, and trust our people to respectfully speak out if we fall short.

1. Expert

Commitment to our clients

We pride ourselves on being recognised as leading independent experts in NHS Continuing Healthcare (CHC). We apply our knowledge and experience to help every case and caller. We also strive to improve CHC for everyone, by training health and social care professionals.

Commitment to our team

We are the leading experts in our field. We encourage and value innovation and evolution in what we do, and how we do it. We are united in developing the business and its services.

1. Personal

Commitment to our clients

By listening carefully to you and the people who really know about your care needs, we can provide excellent advice and powerful advocacy tailored to your unique situation.

Commitment to our team

We get results by getting to know our clients. We do the same with our people, offering flexible working options to suit your circumstances, and taking time out to have fun as a team.

1. Compassionate

Commitment to our clients

We are mindful of the immense stress that our callers and clients can be under, at what is often a really tough time. We do our best to lift some of that burden by providing a quality service that you can trust, and by being compassionate and courteous at all times.

Commitment to our team

The nature of the work can be stressful and emotionally draining. We take care and time to look out for each other, and encourage healthy work habits.

1. Rewarding

Commitment to our team

We take the time to celebrate success and are inspired by one another’s achievements. We provide a generous and varied suite of benefits that can be enjoyed by our people and their families. 

We have an exciting opportunity for experienced and skilled caseworkers to join the staff of a unique social enterprise. The core function of this role is to provide comprehensive casework, advice and advocacy which assists and supports clients throughout the NHS continuing healthcare assessment, appeal and care planning process. With a long history in delivering skilled casework and training in NHS continuing healthcare, we want you to be part of a strong team committed to delivering excellence and achieving success in line with our commercial and social objectives.

You will be an excellent communicator and skilled caseworker with a minimum of 2 years’ experience working within the field of NHS continuing healthcare or a similar role with a transferrable skills. A health, social care, advocacy or legal qualification is desirable but not essential. Proven experience of the ability to understand, digest and disseminate complex information, and to prepare well-reasoned reports is essential.

The successful candidate will have excellent oral and written communication skills with an ability to engage effectively with a range of stakeholders in challenging circumstances. You will be able to establish a good rapport with clients in a professional and caring manner, upholding brand values.

In return, you can look forward to working with a highly-skilled and dynamic team and having influence over the future strategic direction of the company. We also offer a competitive salary with performance-related bonus and an excellent benefits package.

This role is primarily home-based with opportunities nationally. Ability to periodially travel long distances to attend client meetings across England from time to time is essential.

MAIN DUTIES:

1. To provide an independent and comprehensive casework, advisory and advocacy service to private and NHS-referred clients (typically health and social care service users or their representatives) in England and Wales throughout the entire NHS Continuing Healthcare assessment, appeal and care planning process from initial assessment stage through to complaints to the Ombudsman.
2. To provide specialist information and advice to our clients tailored to their specific situation and needs regarding the interpretation of a primary health need from a thorough understanding of relevant criteria, assessment frameworks and legal tests which are based upon case-law. 
3. Provide advocacy and active case support remotely and in person to clients in England and Wales, and their representatives throughout the appeal and complaint processes, and occassionally assessments. This will include periodic travel to assessments and appeal meetings across England and Wales (including overnight stays where necessary), as well as attending virtual meetings via videoconference.Please note: most meetings are now completed virtually via videoconference, however a small number of in-person meetings are still taking place. Applicants will need to be comfortable working from home for long periods as well as with periodic long-distance travel.
4. To keep informed of issues, policies, guidance and legislation affecting clients ensuring that the information provided is relevant, current, complete and accurate.
5. To analytically examine all relevant health and social care records and assessments, and to prepare detailed advisory letters and appeal statements based upon a sound understanding of the facts, and referencing evidence compiled from such records.
6. To assist clients in the preparation of submissions which will be presented on their behalf to relevant Integrated Care Boards and NHS England review and/or appeal panels.
7. To respond to new referrals by making prompt initial contact with the client within the timescales specified by company policies. To keep clients informed of progress at regular intervals.
8. Work closely and efficiently with health professionals from relevant Continuing Healthcare (CHC) teams with the aim of resolving client issues at the earliest possible opportunity so as to provide an efficient and cost-effective service, and to minimise stress for the client.
9. To develop and maintain working relationships with health and social care colleagues within the field of Continuing Healthcare in order to influence best practice.
10. To work with partner organisations and stakeholders to share knowledge, make appropriate referrals, maintain consistency and draw upon each other’s expertise, always striving to improve the quality of both services and provide a better customer experience.
11. To keep relevant and sufficiently detailed case records at each stage and as the case progresses; ensuring that all client information is kept up to date in line with Beacon’s systems and procedures, including data protection (GDPR) policies.  This applies to case files, database entries, authority forms, client correspondence, use of the project management system, filing and archiving.
12. To minimise business costs and maximise income for the company by meeting chargeable time targets, working efficiently, charging clients appropriately and in a timely manner.
13. To uphold the principles of paralegal casework as specified by the Institute of Paralegals, providing a good standard of client care by working with skill and competence thereby ensuring clients are able to place their trust in you.
14. To uphold organisational values, promoting Beacon’s social goals through each area of your work.
15. To manage your own caseload and work independently within the boundaries of Beacon policies and procedures.
16. To undergo a minimum of 12 hours of professional development each year.  To foster an atmosphere of continuous learning and development.
17. Attend line management, supervision and team meetings as appropriate, and to play a full part in the development and success of Beacon.

The above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by your developing role and the overall objectives of the companies.

This post may be subject to a satisfactory Disclosure and Baring Service check or equivalent.

STAFF BENEFITS: Pension Scheme, Generous Annual Leave Entitlement, Death in Service Benefit 4x salary, Flexible Working, Health & Dental Care Plan, Professional Development Plan, Employee Rewards Scheme (Perkbox) and Performance-Related Bonus.

What is NHS Continuing Healthcare?

NHS Continuing Healthcare (CHC) is the name given to a package of care that some people need to receive due to disability, accident or illness. People who are eligible for CHC have the full cost of their care and residential accommodation funded by the NHS. This relieves families of sometimes astronomical care bills.

The criteria for determining who is eligible for CHC are highly complex and can be very difficult for the public to understand, and for professionals to apply consistently. The assessment process is lengthy and detailed. Likewise, the appeal process can be very daunting and perplexing.

About our organisation

Beacon was established in May 2014 for the purpose of providing independent and high-quality support to individuals and their families in England who need help navigating the NHS Continuing Healthcare process.

Beacon is a registered social enterprise and a proud member of Social Enterprise UK. We operate with a core set of ethical social objectives and values through which all of our work is delivered.

Social enterprises are businesses. Like any other business, they seek to make a profit and succeed commercially. But how they operate, who they employ, how they use their profits and where they work transforms lives and communities across the UK. At Beacon, we donate any surpluses to supporting charitable objectives that are in line with our aims.

Through expert advocacy, advice and training, Beacon enables people to be heard and to enact real and positive change in their lives. We help people to understand their rights and the realistic options available to them, equipping some of those most vulnerable in society with the knowledge and practical support to make meaningful and transformative decisions.

Our Values

At Beacon, we employ people who want to do things differently to other organisations working in this field. Five values sum up our culture and how we treat our clients and our staff:

1. Ethical

Commitment to our clients

We operate with honesty and integrity. We are transparent about our funding set-up and our fees, which we keep as low as we sensibly can. We never ‘hard sell’ our services, we keep you informed at every step, and we always give our honest opinion of your chances of success. As a social enterprise, we donate any profits to charity.

Commitment to our team

We operate with honesty and integrity, and always work hard to get the best results for our clients and the business. We work to high standards, and trust our people to respectfully speak out if we fall short.

1. Expert

Commitment to our clients

We pride ourselves on being recognised as leading independent experts in NHS Continuing Healthcare (CHC). We apply our knowledge and experience to help every case and caller. We also strive to improve CHC for everyone, by training health and social care professionals.

Commitment to our team

We are the leading experts in our field. We encourage and value innovation and evolution in what we do, and how we do it. We are united in developing the business and its services.

1. Personal

Commitment to our clients

By listening carefully to you and the people who really know about your care needs, we can provide excellent advice and powerful advocacy tailored to your unique situation.

Commitment to our team

We get results by getting to know our clients. We do the same with our people, offering flexible working options to suit your circumstances, and taking time out to have fun as a team.

1. Compassionate

Commitment to our clients

We are mindful of the immense stress that our callers and clients can be under, at what is often a really tough time. We do our best to lift some of that burden by providing a quality service that you can trust, and by being compassionate and courteous at all times.

Commitment to our team

The nature of the work can be stressful and emotionally draining. We take care and time to look out for each other, and encourage healthy work habits.

1. Rewarding

Commitment to our team

We take the time to celebrate success and are inspired by one another’s achievements. We provide a generous and varied suite of benefits that can be enjoyed by our people and their families. 

About the role:

As a Project Worker Complex Needs in our ELMS Service, you will have the rewarding opportunity to make a real difference in the lives of individuals living with paranoid schizophrenia and other complex needs. Your role will be diverse and impactful, working directly with residents to provide essential support through key working, daily shift delivery, and client recording. You’ll also liaise with mental health professionals, helping coordinate appointments and advocating for residents when needed, ensuring they receive the care and attention they deserve.

You will support clients through structured key working and carry out comprehensive assessments, including risk assessments and goal setting, all while promoting Single Homeless Project’s values and practices. By implementing holistic support strategies, you will empower residents to manage their diagnosis and address their emotional, practical, and housing management needs. The role also includes supporting clients through engaging social activities such as a lunch club, bowling, and an allotment group, creating opportunities for connection and growth. As you guide residents on their journey toward independent living, your work will be pivotal in helping them build the skills and confidence needed to lead fulfilling, healthy lives.

The rota runs over Mon-Sun and some weekends are required. You will also be required to do light household chores and travel between the houses on the project.

About you:

• A working knowledge of severe and enduring mental ill-health, and the interventions and effective approaches to supporting individuals experiencing such conditions.
• Self-motivation and the ability to work under pressure and manage time effectively, prioritising different areas of work according to need.
• The ability to coach someone to undertake a range of practical tasks relating to living independently.
• A Person-Centred support approach and the ability to create collaborative support plans, build rapport, and foster collaboration with residents.

About us:

Single Homeless Project is a London-wide charity. Our vision is of a society where everyone has a place to call home and the chance to live a fulfilling life.

We help single Londoners by preventing homelessness, providing support and accommodation, promoting wellbeing, enhancing opportunity, and being a voice for change. From supporting people in crisis to helping people take the final steps towards independence and employment, we make a difference to 12,000 lives every year across all 32 boroughs.

We offer you more than a job; we offer you a chance to be part of a compassionate, driven team that's committed to making a real difference in people's lives. You'll have the opportunity to lead, co-create, and inspire change while enjoying a collaborative, growth-oriented environment.

Join us in creating a brighter, more hopeful future for individuals in need. 

Important info:

Closing Date: Sunday 20th July at Midnight

Interviews: Tuesday 29th July at our ELMS service in Leyton 

This post will require an Enhanced DBS check to be processed (by SHP) for the successful applicant. 

Please note applications are reviewed for AI use in application questions.

Age UK Bromley & Greenwich is seeking a proactive and compassionate Care Navigation Coordinator to lead a small team supporting older people as they transition from hospital back to the community. Based at the ICN Unit at Orpington Hospital, you will work closely with NHS colleagues and local services to ensure people on the Proactive and Frailty pathways receive the non-medical support they need to stay independent and well.

This is a varied and people-centred role, combining direct patient contact with service coordination and staff supervision. You will hold guided conversations with patients, identify support needs, liaise with professionals in health and social care, and ensure that care plans are holistic and person-centred. You'll also support and supervise a small team of Care Navigators and help shape the service through team meetings and collaborative working.

We are looking for someone who is confident working across teams and settings, with strong communication and organisational skills, a working knowledge of health and social care, and a genuine commitment to supporting older people.

Key responsibilities include:

• Coordinating care navigation support for people preparing to leave hospital

• Leading and supporting a small team of Care Navigators

• Liaising with hospital teams, GPs, social workers and voluntary services

• Helping people access local services and make informed decisions about their care

• Attending meetings, keeping records and contributing to service development

If you're motivated by making a real difference every day and have the experience to guide and support others, we’d love to hear from you.

Day Care Officer – Day Care Centres 

Age UK Camden Day Care Centres are looking to recruit a Day Care Officer to cover  20 hours a week in shifts (4 x 5 hours) across our two Day Care Centres. 

There is a need to be flexible to be able to cover all days Monday to Friday and days are subject to change based on the rota. 

We are also looking to recruit a Day Care Officer on a 25 hour week for maternity cover on a fixed term contract starting on the 1st September 2025 for 39 weeks. 

Our Centres provide a wide range of activities as well as being a specialist Day Care Centres caring for older people with complex needs. The Day Care Centres also provide a hot lunch and a range of special events. We have a dedicated, specialist team supporting people with care needs, including those living with mild - moderate dementia and complex needs. 

The successful candidates will: 

• Have shared responsibility in the team for the implementation of a comprehensive service of care and support for service users 

• Act as a key worker for individual clients

• Deliver holistic and person centred wellbeing services which provide service users with social interaction and support to maintain their personal interests. 

Salary: Starting at SCP 4 £25,209.19 pa incl. London Weighting for 35 hpw - pro rata for part time which is £14,405.25 for 20 hours per week and £18,006.56 pa for a 25 hour week) 

(Staff work across both centres so need to be able to travel to Kings Cross and Hampstead.  Shifts range in times across the day and you must be able to work all the various shifts) 

Contract Type: Permanent 

Closing date: Monday 21st July 2025 - 5pm 

Interview date: TBC 

To Apply and for more information please click on the link below: 

Job Openings 

Please state on your application which role/s you are interested in. 

As part of the application process you will be asked to submit a completed application form demonstrating how you meet the shortlisting criteria in the Person Specification. Please also complete and return the criminal convictions declaration form. 

Age UK Camden is an Equal Opportunities and London Living Wage Employer.  Registered Charity No. 293446 

Day Care Officer – Day Care Centres 

Age UK Camden Day Care Centres are looking to recruit a Day Care Officer to cover  20 hours a week in shifts (4 x 5 hours) across our two Day Care Centres. 

There is a need to be flexible to be able to cover all days Monday to Friday and days are subject to change based on the rota. 

We are also looking to recruit a Day Care Officer on a 25 hour week for maternity cover on a fixed term contract starting on the 1st September 2025 for 39 weeks. 

Our Centres provide a wide range of activities as well as being a specialist Day Care Centres caring for older people with complex needs. The Day Care Centres also provide a hot lunch and a range of special events. We have a dedicated, specialist team supporting people with care needs, including those living with mild - moderate dementia and complex needs. 

The successful candidates will: 

• Have shared responsibility in the team for the implementation of a comprehensive service of care and support for service users 

• Act as a key worker for individual clients

• Deliver holistic and person centred wellbeing services which provide service users with social interaction and support to maintain their personal interests. 

Salary: Starting at SCP 4 £25,209.19 pa incl. London Weighting for 35 hpw - pro rata for part time which is £14,405.25 for 20 hours per week and £18,006.56 pa for a 25 hour week) 

(Staff work across both centres so need to be able to travel to Kings Cross and Hampstead.  Shifts range in times across the day and you must be able to work all the various shifts) 

Contract Type: Permanent 

Closing date: Monday 21st July 2025 - 5pm 

Interview date: TBC 

To Apply and for more information please click on the link below: 

Job Openings 

Please state on your application which role/s you are interested in. 

As part of the application process you will be asked to submit a completed application form demonstrating how you meet the shortlisting criteria in the Person Specification. Please also complete and return the criminal convictions declaration form. 

Age UK Camden is an Equal Opportunities and London Living Wage Employer.  Registered Charity No. 293446 

BACKGROUND

Ashiana is a ‘by and for’ women's led BME VAWG service with 30 years’ experience in delivering a holistic range of specialist services to South Asian, Turkish and Middle Eastern women affected by VAWG.

OUR SERVICES

Ashiana runs three refuges with a total of 29 bedspaces; specifically for women aged 16-35 fleeing forced marriage. This multi award winning project is the only service of its kind in the UK and is highly innovative in terms of addressing an area of significant need not met in other refuge provision. Within these refuges we designate a number of bedspaces for women with no recourse to public funds. We offer an advice and support service to women and girls who are experiencing VAWG, enabling them to make informed decisions and exit violent relationships. We provide a legal service supporting women with no recourse to public funds to help resolve their immigration status.

Counselling is offered for women and girls affected by VAWG. The counselling service works from an integrative stance, with the focus of providing a holistic service whereby we also work alongside other services and provide specialist domestic violence group work. The emphasis of therapeutic work with our clients is from a trauma informed model.

We also deliver an education programme for young people in secondary schools in East London aimed at preventing domestic violence and enabling young people experiencing domestic violence to access appropriate services. The prevention service includes delivering a whole school approach in schools to young people as well as group work to women and girls across North East London boroughs as well as community engagement activities and delivery. We deliver a range of awareness raising workshops for young people in the community and training on domestic violence for professionals in the voluntary and statutory sector.

PRIMARY TASK

The post is instrumental in overseeing the delivery of a comprehensive package of services and care for women in our refuges. To provide a safe environment and a service that is appropriate to the needs of young BME women particularly those from South Asian, Turkish and Middle Eastern communities and to support ex-clients following resettlement.

The post holder will have a caseload of clients and be responsible for providing advice, advocacy, casework and support to women and girls, advocating on behalf of these women and making others aware of their particular needs. The post-holder is required to demonstrate sensitivity and an awareness of the culture and needs of  minoritised communities in all aspects of their duties and responsibilities.

Please see the attached the full job description

Job Opportunity: Visitor Services Assistant – Union Chapel
Salary: £27,007 | Full-Time (37.5 hours/week) | Fixed-Term (1 Year)
Start Date: Before the end of August

Union Chapel is looking for a friendly, organised, and proactive Visitor Services Assistant to join our team on a one-year fixed-term contract. This full-time role is a great opportunity to be part of one of London’s most iconic live event venues – a unique space that blends arts, culture, and social purpose.

You’ll be the first point of contact for all public and customer enquiries, helping to create a welcoming and professional experience for every visitor. You'll play a vital role in the day-to-day running of events, supporting both the admin team and the evening operations staff, and ensuring smooth communication across departments.

Union Chapel is more than a venue – it’s a vibrant community space that delivers top-quality events while supporting social change. By joining our small, passionate team, you’ll be part of something meaningful, with opportunities to grow your skills in a unique and creative environment.

Based near Highbury Corner, because of the nature of the role it is essential that you are based on site.

Apply now and help us deliver outstanding experiences to every visitor.

Applicants must heve the legal right to work in the UK.

Could you lead our Flagship LGBTQI+ specialist mental health service?  Islington Mind have an exciting opportunity to apply for the of role Outcome Senior Team Leader (LGBTQI+ specialist service). Due to the ethos of the project and funding requirements we are seeking a person from the LGBTQI+ community to lead this multifaceted service. Islington Mind has worked alongside volunteers and service users for over 40 years to co-create a unique, supportive and therapeutic LGBTQI+ community, supporting people with mental health difficulties.  This role offers the opportunity to join a well-established, skilled and committed team.  Please see the Job description for the full range of duties and role requirements.  

We offer:

• An inclusive and supportive work environment
• Competitive salary
• 26 days annual leave, plus bank holidays (Pro rata for part time hours)
• A pension scheme
• Access to Employee Assistance Programme

If you are interested, please visit our website, view the full job description and download the following documents:

1. The Monitoring Form

2. Application Form