Compliance manager jobs in birmingham, west midlands

Fuel Bank – Triage Support Advisor

Location – Remote based role with occasional travel to the Midlands for team meetings & training.

Hours – Part & Full Time Positions. F/T – 37.5 hours Monday to Friday. P/T 18.5 hours flexible Monday to Friday to suit the needs of the charity and individual’s work life balance. 

Salary - £27,000.00 pro rata

Are you a confident communicator with strong administration skills? Are you happy to work in a busy reactive role processing queries and applications? Are you flexible, empathetic and able to deliver great customer service to our clients via email and telephone interactions?

Fuel Bank Foundation is the only UK charity to focus on the challenges of people living in fuel crisis. We provide emergency financial support through our network of partners who identify people who cannot afford to pre-pay for their energy.

As Triage Support Adviser at Fuel Bank Foundation, you will be the first point of contact for beneficiaries, partners, or referral agencies seeking assistance. Your primary responsibility will be to assess needs, gather essential information, and direct each query to the appropriate team or resource. You’ll play a critical role in ensuring that those in need receive timely and accurate support, helping maintain smooth day-to-day operations within the Foundation’s support services.

Key Responsibilities

Initial Contact & Needs Assessment

• Inbound Enquiries: Respond to incoming calls, emails, or online requests, providing a welcoming and empathetic first point of contact.
• Information Gathering: Ask relevant questions to understand the nature of each enquiry—whether a client needs immediate fuel assistance, advice, or referral to another service.
• Basic Eligibility Checks: Perform preliminary assessments to confirm a caller’s eligibility or direct them to the right partner agencies.

Triage & Referral

• Case Prioritisation: Quickly identify urgent cases (e.g., no heating supply, extreme vulnerability) and escalate them as needed to senior colleagues or specialized services.
• Routing Calls/Emails: Forward complex queries or those requiring in-depth guidance to the appropriate department (e.g., Customer Support, Policy & Impact, Finance for voucher-related questions).
• Follow-Up Coordination: Log essential details for each interaction, ensuring smooth handovers and timely follow-up by the relevant team member.

Data Entry & Record Keeping

• Database Management: Accurately input beneficiary information into the Foundation’s CRM or case-management system, maintaining up-to-date records in line with data protection policies.
• Documentation: Keep clear notes on calls, emails, and web form submissions, tagging them with relevant categories (e.g., urgent, general enquiry, advice request).
• Reporting: Support team leads by generating basic reports or summaries on enquiry volumes, types of requests, or common issues.

Communication & Collaboration

• Liaise with Colleagues: Update other teams or managers about trends in call types or emerging issues that might require policy changes or additional resources.
• Team Support: Assist in scheduling, task delegation, or administrative tasks when needed, contributing to a well-coordinated triage function.
• Stakeholder Engagement: Occasionally interact with partner organisations, local agencies, or other charities to exchange referral information or confirm assistance protocols.

Quality & Compliance

• Adherence to Policies: Follow all internal guidelines, including safeguarding, confidentiality, and data protection (GDPR).
• Continuous Improvement: Identify recurring enquiry patterns or potential service gaps, suggesting improvements to triage processes.
• Professional Development: Stay informed about any updates in the charity’s programs, fuel poverty regulations, or relevant partner services.

What will you receive in return:

· Support from a team of like-minded individuals who will support you to succeed in the role.

· Annual leave entitlement of 27.5 days (FTE), plus bank holidays plus the option to buy/sell extra days.

· A flexible working week to ensure work life balance.

· Enhanced pension contributions.

· Equal opportunity employers.

· Full onboarding programme with ongoing training and development opportunities.

WHO WE ARE

Animal Equality is an international animal protection organisation working with society, governments and companies to end cruelty to farmed animals. Animal Equality has offices in the United Kingdom, the United States, Germany, Italy, Spain, Mexico, Brazil and India.

Animal Equality releases investigative materials captured from inside factory farms and slaughterhouses, exposing the conditions that farmed animals face around the world. We publish our findings on television, in newspapers and online. We routinely secure mainstream media coverage, including on the BBC, ITV, Sky News, The Times, The Guardian, The New York Times and many more.

Animal Equality also advocates for political change. Our current campaigns include a UK ban on foie gras imports, increased enforcement of existing animal protection laws, legal protections for farmed fish, and Government subsidies for transitioning towards a plant-based food system.

We focus on farmed animals because of the scale and severity of the issue. More than a billion animals are confined and killed for human consumption every year in the UK. Farmed animals also often suffer in some of the worst ways: pigs typically endure painful mutilations, many chickens die of heart attacks, fish are confined in underwater cages, and some farmed animals are victims of deliberate abuse and neglect. But the problem is solvable! By utilising effective campaigning strategies, Animal Equality is having an impact for animals around the world and building a future where all animals are respected and protected and are no longer exploited for human consumption.

Animal Equality UK’s current key campaigns include:

• Strengthening enforcement of animal protection laws.
• Halting the expansion of Scotland’s salmon farming industry.
• Achieving a ban on foie gras imports.
• Securing species-specific slaughter legislation for fish.
• Inspiring the public to eat plants, not animals.

ABOUT THE ROLE

We are seeking a highly organised, detail-oriented Operations Officer to play a central role in ensuring the smooth running of Animal Equality UK’s internal operations and supporter services.

This is a varied role covering administration, finance, data management, supporter care, and event coordination. You will be the first point of contact for many of our supporters and stakeholders, providing excellent service while supporting team members across all departments.

The ideal candidate will be proactive, solutions-focused, and comfortable balancing multiple projects in a fast-paced environment. You will have a ‘can-do’ attitude and a calm and professional demeanour, thrive on problem-solving, and take pride in ensuring that systems and processes run efficiently behind the scenes.

JOB DESCRIPTION

• Culture and internal support: Act as a culture ambassador, upholding Animal Equality’s values of professionalism, resilience, accountability, and compassion. Strengthen communication between teams and ensure effective use of project management tools. Identify and lead process improvements with guidance from the Operations Manager.
• Supporter and donor care: Serve as the first point of contact for supporter queries via phone, email, post, and social media. Provide excellent donor support, including thanking donors, resolving payment issues, and sending mailings. Maintain supporter and volunteer records accurately in CRM systems and ensure compliance with GDPR.
• Finance and reporting: Process expenses, supplier payments, and support budget forecasting. Assist with Gift Aid claims, monthly data uploads, and finance reports. Prepare scheduled reports and presentations to track progress against objectives.
• Team processes: Support recruitment processes, including application handling, interview coordination, and onboarding/offboarding schedules. Ensure smooth induction for new staff and manage equipment, training resources, and access.
• Events and operations: Assist with the organisation of internal training, team meet-ups, and supporter events. Support health and safety measures for team members and volunteers at peaceful protests, undertaking risk assessments and first aid training. Manage stock and campaign materials, fulfil supporter requests, and oversee mailing logistics.
• Data and systems: Conduct database cleansing and maintain accurate supporter, volunteer, and executive records.
• Represent Animal Equality’s culture: Support Animal Equality’s life-saving work by producing high-quality output, embracing and representing the organisation’s culture principles proudly at all times, and supporting our philanthropic efforts.
• Support with other ad hoc duties, as requested by your line manager.

ABOUT YOU

You are a reliable, proactive, and solutions-focused team player who takes pride in creating order and efficiency. Embracing Animal Equality’s culture principles and reinforcing them proudly, you balance meticulous attention to detail with a flexible, positive, level-headed approach and are motivated by helping the organisation succeed for farmed animals.

You actively seek constructive feedback and use it to continuously improve your work. You show ownership and a growth mindset that is focused on improving the world for farmed animals. Knowledge of farmed animal issues and alignment with Animal Equality’s mission is a must, as is professionalism, adaptability, and discretion.

You must have a minimum of one year’s experience in operations, administration, project management, or a related role. With exceptional communicational and time-management skills, you are comfortable balancing competing priorities and will bring a friendly, professional attitude at all times. Adaptable and solutions-focused, you are confident when learning new technologies.

You will be based remotely in the UK. In addition to monthly meet-ups, some travel within the UK may be required for demonstrations, meetings, and events. While not common, occasional evening or weekend work may be necessary to support campaigning activities. Any additional hours worked and agreed with your Manager can be reclaimed as TOIL.

BENEFITS

• Holiday entitlement equal to 33 days per year (including standard public holidays).
• Personalised employee assistance programme (EAP): An Animal Equality-funded benefit that offers employees confidential counselling and advice on a wide range of work and personal issues. The programme offers several services, such as a 24/7 confidential helpline and expert cognitive behavioural therapy.
• Flexible hours, with the option to start between 8am and 10am and finish between 4pm and 6pm.
• Able Futures Support: The service is a nine-month, practical and confidential support service for employees whose circumstances or mental health may impact their wellbeing or work. Employees can work with a mental health professional to deepen their understanding of how their mental health may impact them and build coping skills and resilience to thrive at work.
• Yearly stipend to access learning and development resources to help employees further grow their personal and professional skills.
• A free vegan lunch every month at the Animal Equality monthly meetups.

APPLY NOW

For more information and to apply, please visit our vacancies page.

Closing date: 5.00pm on Friday 19th September 2025.

About us

We are a collaborative, UK based network bringing our 30+ years of experience working on the HIV response to the broader global health space. We contribute to a global movement of actors seeking to challenge the systemic causes of health inequity to end AIDS and ensure all people can realise their right to health and wellbeing. We give decision-makers the proof – and the push – they need to make informed and just decisions to help improve the lives of the millions of people around the world needing access to treatment, prevention, care and support services for HIV and other health conditions.

About the role

This is a newly created role to provide extra capacity within the finance function at STOPAIDS. We are looking for someone with previous finance experience, ideally within a charity. The Finance Administrator is responsible for supporting the maintenance of financial and administrative services working closely with the Finance Manager to meet legislative and policy requirements and to support the operations of STOPAIDS. These duties include but are not limited to Xero Accounts functions, assisting with payroll and processing invoices and financial transactions.

STOPAIDS is a fully remote organisation, so the postholder would be working from home, but the team is very connected and collaborative, so there will be plenty of contact and support.

Hours: Part-time, one day or 2 half days per week (0.25 FTE).

Location: Home based in the UK. Occasional attendance at all staff meetings in London (normally 4 days annually).

Benefits of working at STOPAIDS

We offer several benefits including:

• We operate a shorter working week with no salary reductions. For this role, this equates to 1 day per week or two half days. This time needs to be worked between Monday and Thursday.
• We operate a home-based working policy, including a home working set up allowance and monthly working from home allowance.
• Flexible working, including non-standard working hours.
• A group stakeholder pension scheme with 6% employer contributions (after qualifying probationary period).
• 20 days' annual leave per year (excluding bank holidays), plus 1 day for every year of service (pro rata).
• Enhanced maternity and paternity pay for employees with 1 years’ service or more.

For further information and to apply, please visit our website.

Closing date: 10.00am on 27th September 2025.

Interviews will be held on 30th September and 1st October 2025.

People living with or affected by HIV, from Black, Asian or minority ethnic (BAME) backgrounds or from other minority groups are particularly encouraged to apply and/or contact us regarding any queries about the role.

STOPAIDS is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive positive consideration for employment without regard to race, ethnicity, religion, gender, sexual orientation, gender identity or expression, sex characteristics, HIV status, national origin, genetics, disability, or age.

Location: Based at a St Giles office (either in Coventry, Norwich, London, Cardiff) with travel requirements to alternative offices 

Ref: CSC-251

Are you a proactive, adaptable and compassionate individual with a proven record of working in a fast-paced, multi-faceted project management or operational support role?  Do you have sound experience in coordinating and supporting operational activities within a national organisation?

If so, join St Giles as a Central Support Coordinator where, as part of the Central Services team, you will provide essential operational support across St Giles Trust’s offices and Service Delivery Pillars.  This key role will focus on coordinating HR, finance, facilities, IT, and compliance processes to ensure smooth day-to-day operations, enhance service efficiency, maintain consistency and regulatory standards across the organisation.

About St Giles Trust
An ambitious, well-established charity that helps people facing adversity to find jobs, homes and the right support they need.  Central to our ethos is our belief that people with first-hand experience of successfully overcoming issues such as an offending background, homelessness, addictions and gang involvement, hold the key to positive change in others.

About this key role

Our successful candidate will focus on coordinating and supporting the day-to-day operations of the offices, ensuring smooth and efficient workflow, plus coordinate compliance with internal policies and external regulations and ensuring timely response to any incidents or breaches such as data protection, health and safety, ISO 27001.  You will also be expected to coordinate and support the implementation of new initiatives and projects within the Pillar Structure, and oversee and support organisational systems and processes, making them work efficiently for teams.

We will also rely on you to support projects through tracking compliance with good project governance expectations and to support Service Delivery Teams by coordinating the collation and reporting of contractual performance data for internal processes as well as for commissioners and funders.  Assisting with employee onboarding, induction and leavers, including necessary paperwork, ITC equipment, and access control; supporting employee training and development, including coordinating training sessions, tracking attendance, and maintaining training records; and assisting with financial administration tasks, including invoice processing, expense management, and budget tracking are also all key aspects of the role.

What we are looking for

• Knowledge of ISO 27001 or other relevant quality standards
• Understanding of safeguarding practices, EDI and creating an inclusive work culture
• High levels of attention to detail and strong prioritisation, organisation and planning abilities
• Data entry and analysis skills with high attention to detail and accuracy.
• Excellent problem-solving and decision-making abilities with the ability to identify and resolve issues independently, while escalating complex issues as necessary
• Excellent interpersonal, relationship-building and communication skills, verbal and written
•  A professional, collaborative and flexible approach to your work.

In return, you can expect a competitive salary, generous leave allowance, staff pension, flexible working, a mentoring programme, an advice and counselling service, clinical therapist sessions, life insurance (4 x annual salary), duvet days, season ticket loan, employee perks programme, eye care voucher and much more.

We are an equity and inclusion confident employer. We welcome all applications, and we particularly encourage applications from people of the global majority (black, brown, multi- heritage) and those who identify as disabled, neuroexpansive, neurodiverse, with any protected characteristics and/or social barriers or challenges. We value the empowering and informative impact that all lived experiences and diversity of thought can offer the organisation.

St Giles will guarantee to interview all disabled applicants who meet the minimum criteria set out in the Job Description for the vacancy.

If you have any queries, or require further support, please visit our website. 

Closing date: 9 a.m. on 21 September 2025Interview date: 29 September 2025     

Cydgysylltydd Cymorth Canolog

£32,500 ar gyfer ardal Llundain a £29,500 ar gyfer unrhyw ardaloedd eraill + buddion rhagorol

Llawn amser (35 awr yr wythnos)

Parhaol Lleoliad: Yn seiliedig mewn swyddfa St Giles (nac oes yng Nghoventry, Norwich, Llundain, Caerdydd) gyda gofynion teithio i swyddfeydd eraill

Cyf: CNC-251

A ydych chi'n unigolyn rhagweithiol, hyblyg a thrugarog gyda hanes profedig o weithio mewn rôl rheoli prosiectau neu gefnogi gweithredol cyflym ac amlweddog?  A oes gennych chi brofiad cadarn mewn cydlynu a chefnogi gweithgareddau gweithredol o fewn sefydliad cenedlaethol?

Os felly, ymunwch â St Giles fel Cydlynydd Cymorth Canolog. Fel rhan o'r tîm Gwasanaethau Canolog, byddwch yn darparu cymorth gweithredol hanfodol ar draws swyddfeydd Ymddiriedolaeth St Giles a'i Golofnau Darparu Gwasanaeth.  Bydd y rôl allweddol hon yn canolbwyntio ar gydlynu prosesau Adnoddau Dynol, cyllid, cyfleusterau, TG a chydymffurfiaeth er mwyn sicrhau gweithrediadau dyddiol llyfn, gwella effeithlonrwydd gwasanaeth, a chynnal cysondeb a safonau rheoleiddiol ar draws y sefydliad.

Ynghylch Ymddiriedolaeth St Giles
Elusen uchelgeisiol, wedi’i hen sefydlu sy’n helpu pobl sy’n wynebu helbulon i ddod o hyd i swyddi, cartrefi a’r gefnogaeth gywir yw Ymddiriedolaeth St Giles.  Yn ganolog i’n hethos yw ein cred bod pobl sydd â phrofiad uniongyrchol o oresgyn problemau, megis cefndir troseddol, digartrefedd, dibyniaeth ar gyffuriau ac alcohol a bod yn aelod o gang, yn allweddol i sicrhau newid positif mewn eraill.

Ynghylch y rôl allweddol hon

Bydd yr ymgeisydd llwyddiannus yn canolbwyntio ar gydlynu a chefnogi gweithrediadau dyddiol yn y swyddfeydd, gan sicrhau llif gwaith esmwyth ac effeithlon, yn ogystal â chydlynu cydymffurfiaeth â pholisïau mewnol a rheoliadau allanol a sicrhau ymateb amserol i unrhyw ddigwyddiadau neu doriadau megis diogelu data, iechyd a diogelwch ac ISO 27001.  Byddwch hefyd yn cydlynu a chefnogi gweithrediad mentrau a phrosiectau newydd o fewn y Strwythur Colofn, ac yn goruchwylio a chefnogi systemau a phrosesau sefydliadol, gan sicrhau eu bod yn gweithio'n effeithlon ar gyfer timau.

Yn ogystal, byddwch yn cefnogi prosiectau drwy olrhain cydymffurfiaeth â disgwyliadau llywodraethu prosiect da ac yn cynorthwyo Timau Cyflenwi Gwasanaeth drwy gydlynu casglu a chyflwyno data perfformiad cytundeb ar gyfer prosesau mewnol a chomisiynwyr a chyllidwyr.  Mae cynorthwyo gyda phrosesau yn ymwneud â chofrestru a chynefino staff newydd a rhai sy'n gadael, gan gynnwys cwblhau'r gwaith papur angenrheidiol, offer TGCh, a rheoli mynediad; cefnogi hyfforddiant a datblygiad gweithwyr, gan gynnwys trefnu sesiynau hyfforddi, olrhain presenoldeb, a chynnal cofnodion hyfforddi; a chynorthwyo â thasgau gweinyddu ariannol, gan gynnwys prosesu anfonebau, rheoli treuliau, a monitro cyllidebau i gyd yn agweddau allweddol o'r swydd.

Yr hyn rydym yn chwilio amdano

• Gwybodaeth am ISO 27001 neu safonau ansawdd perthnasol eraill
• Dealltwriaeth o arferion amddiffyn, cydraddoldeb, amrywiaeth a chynhwysiant a chreu diwylliant gwaith cynhwysol
• Lefel uchel o sylw i fanylion a galluoedd cryf o ran blaenoriaethu, trefnu a chynllunio
• Sgiliau cofnodi a dadansoddi data gan dalu sylw i fanylder a chywirdeb.
• Gallu rhagorol i ddatrys problemau a gwneud penderfyniadau, gyda'r gallu i adnabod a datrys materion yn annibynnol, gan gyfeirio materion cymhleth at lefelau uwch pan fo angen
• Sgiliau rhyngbersonol, meithrin-perthynas a chyfathrebu rhagorol, ar lafar ac yn ysgrifenedig
• Dull proffesiynol, cydweithredol a hyblyg i'ch gwaith

Yn gyfnewid am hyn, gallwch ddisgwyl cyflog cystadleuol, lwfans gwyliau hael, pensiwn staff, gweithio hyblyg, rhaglen fentora, gwasanaeth cyngor a chwnsela, sesiynau therapyddion clinigol, yswiriant bywyd (4x cyflog blynyddol), dyddiau 'duvet', benthyciad tocyn tymor, rhaglen fanteision gweithwyr, taleb gofal llygaid a llawer mwy.

Rydym yn gyflogwr ecwiti a chynhwysol. Rydym yn croesawu pob cais, ac yn arbennig yn annog ceisiadau gan bobl o'r mwyafrif byd-eang (du, brown, aml-dreftadaeth) a'r rhai sy'n uniaethu fel anabl, niwro-eang, neu niwro-amrywiol, gydag unrhyw nodweddion gwarchodedig a/neu rwystrau neu heriau cymdeithasol. Rydym yn gwerthfawrogi'r effaith rymusol ac addysgiadol y gall pob profiad ymarferol ac amrywiaeth meddwl ei gynnig i'r sefydliad.

Bydd St Giles yn gwarantu cyfweliad i bob ymgeisydd anabl sy'n bodloni'r meini prawf gofynnol a nodir yn y Disgrifiad Swydd ar gyfer y swydd wag hon.

Dyddiad cau: 9 yb. ar 21 Medi 2025Dyddiad cyfweliad: 29 Medi 2025          

Join Our Mission – Drive Impact Through Financial Excellence 

We’re looking for a skilled and passionate Financial & Funding Accountant to play a pivotal role in our mission to change the lives of our young people. This role leads our financial accounting team and is central to ensuring our financial processes are effective, accurate, and aligned with charity governance standards. 

From owning the balance sheet and managing audits to preparing statutory accounts and regulatory returns, you'll play a key part in maintaining the integrity and transparency of our finances. You’ll work closely with colleagues across the organisation to ensure we maximise every pound of charitable funding in support of our work. 

This is more than just numbers, this is about making a real difference. If you're a qualified accountant (or working towards it), with a strong understanding of charity fund accounting, with excellent communication skills, we’d love to hear from you. We welcome applicants from all backgrounds and experiences. 

Thrombosis UK is a small charity with big ambitions. We are the charity in the UK committed to saving lives and improving the quality of life for those affected by blood clots. 

Key Responsibilities:

• To be the first point of contact for those requiring support, information and signposting with regards to VTE
• Answering enquiries across all channels (including those via the chat on our Facebook pages and “Let’s Talk Clots” app) in a supportive and timely manner
• Building and maintaining strong relationships with a range of stakeholders including patients, carers, and medical professionals
• Facilitating online meetings and focus groups between those with lived experience of VTE and selected research partners
• Accurately recording contact information on a central database
• Contributing to the development/updating of TUK’s information materials, to reflect current guidelines and medical advances
• Ensure accessibility of patient information materials
•  Providing support at TUK events, and wider initiatives such as National Thrombosis Week and World Thrombosis Day
• Contributing to the development of TUK’s community engagement activities
• Preparing a monthly overview of community engagement for the CEO

Job Description

About the role

This is an exciting opportunity for the right person to join the Refugee Migrant Centre as a Caseworker, authorised by the Immigration Advice Authority (IAA), formerly known as OISC. RMC is a well-established, award-winning regional charity, widely recognised for its impactful work with refugees and migrants.

For over 23 years, RMC has assisted thousands of refugees and migrants from 162 countries, helping to break down barriers to integration and enabling clients to become equal citizens. We provide a holistic range of services, from specialist legal advice to education and employment programs.

The successful candidate will join RMC’s Immigration department and play a key role in delivering free immigration advice and representation. This is an exciting time to join the team as RMC is expanding its infrastructure following significant growth in staff, activities, and turnover—rising from £776k to £2.8 million in the past five years.

RMC is regulated by the Immigration Advice Authority (IAA) and is accredited to provide free immigration advice up to Level 3, covering cases from initial advice through to the First-tier Tribunal and Upper Tribunal.

Our immigration services focus on assisting migrants (including undocumented migrants), refugees, and asylum-seekers in navigating the UK’s complex immigration legal system. We help clients secure the right to remain in the UK for themselves and their families, with a particular emphasis on human rights claims, family and private life applications, family reunion, settlement, citizenship, and applications under the EU Settlement Scheme.

Purpose of the Role:

Main duties and responsibilities

All Caseworkers (Levels 1 and 2) will be required to carry out the tasks shown below:

Casework and client care:

· To provide one-to-one specialist advice in immigration and asylum area of law

· To provide thorough, professional, high quality and timely casework and advice

· To ensure accurate recording keeping and ensure all necessary and associated administrative tasks are completed

· To ensure case deadlines and key dates are recorded, monitored and actioned in a timely manner

· To conduct all casework and advice in compliance with all IAA regulatory requirements and the IAA code of standards

· To maintain confidentiality in all dealings with clients

Training and development:

· To keep up to date with changes in the law

· To attend training and share learning and good practice with other advisors

· To keep a record of your attendance on training courses

· To provide internal and/or external immigration training when required by management

Teamwork:

· To share casework knowledge and experience within the team

· To mentor, support and/or supervise colleagues on a lower level of IAA regulation

Projects and Engagement:

· To take responsibility for the day to day delivery of specific projects if requested by management

· To deliver presentations and represent RMC at meetings/events when required by management

· To maintain effective working relationships with partners and stakeholders

· To demonstrate a degree of flexibility and undertake tasks not specifically referred to above

Person Specification

Knowledge, Abilities and Skills- essential

· Accredited at IAA Level 1 or 2

· Experience in delivering advice and representation in the field of UK immigration and asylum

· Experience in working with clients with vulnerabilities and/or migrants, asylum-seekers, refugees

· Knowledge of most immigration areas, with a good understanding of at least one area such as the EUSS, asylum, human rights or family-based applications

· Commitment to working towards Level 2 accreditation (for IAA L1 advisors only)

· Ability to explain complex information to clients from different backgrounds

· A proven high standard of communication skills, including written, oral, presentational and inter-personal skills

· Ability to work independently

· Ability to manage and grow a caseload

· Ability to prioritise and to manage tight deadlines

· Teamwork and Flexibility

· Commitment to equality and diversity

Desirable

· Accredited to IAA Senior Caseworker

· Experience working in the Legal Aid sector

· Experience working in or with the not-for-profit sector

· Fluent in a community language

· Experience of working in a multicultural environment and sensitivity towards other cultures.

· Excellent listening skills and ability to empathise as well as establish boundaries to avoid emotional over involvement

· Educated to degree level or equivalent

Flexibility

In order to deliver the stated aims of this post, a degree of flexibility is needed and the post holder may be required to perform work not specifically referred to above. Such duties will fall within the scope of the job within the appropriate pay grade. The job description will therefore be subject to periodic review with the post holder to ensure it accurately reflects the duties that are being performed.

Equal Opportunities

We're an equal opportunity employer, which means we'll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we're committed to creating an inclusive environment for all employees.

Closing Date: 07/10/2025

Please note that RMC is not a sponsoring organisation. If your visa requires an extension within the next 12 months with the support of employer sponsorship, the Refugee and Migration Centre is unable to provide assistance with this.

Job Description

About the Role

The Refugee and Migrant Centre is seeking a dedicated and compassionate Family Support Worker to join our Resettlement Department. As part of our mission to assist refugees and migrants in overcoming barriers to integration, this role will play a key part in helping newly arrived refugees settle into their new communities with confidence and independence.

RMC is a well-established charity with over 25 years of experience working with vulnerable refugees and migrants. We provide a range of services, including immigration advice, housing support, welfare assistance, and employment guidance. Our work ensures that refugees and migrants receive the necessary support to become equal citizens in the UK.

Purpose of the Role

The Family Support Worker will support newly arrived refugees and their families, enabling them to navigate the complex challenges of settling into the UK. Working closely with our multi-skilled resettlement team, you will deliver holistic support to refugees across a range of services, including welfare benefits, housing, health, education, and employment. You will also play a key role in empowering families to build their confidence, independence, and long-term integration into the community.

Main Duties and Responsibilities

Client Support & Case Management:

• Manage a caseload of newly arrived refugee families, providing tailored support to meet their specific needs.
• Conduct home visits and orientation sessions to welcome clients to their new community and complete holistic needs assessments.
• Develop Personal Integration Plans for each household on a quarterly basis, helping them set goals for long-term independence.
• Coordinate support with external agencies and specialists to address clients’ needs, ensuring seamless service delivery.
• Support families with housing, welfare benefits, education, healthcare, and employment.
• Assist with registration for healthcare services (GPs, dentists, opticians) and support with medical assessments.
• Facilitate access to education for children and English for Speakers of Other Languages (ESOL) classes for adults.
• Provide guidance on immigration matters and ensure the correct paperwork is in place, including registering for Biometric Residence Cards and supporting welfare benefit applications.
• Ensure clients are financially supported by applying for relevant welfare benefits and assisting with mandatory reconsiderations as required.

Integration & Independence:

• Help clients develop the skills and knowledge to achieve independence, focusing on self-sufficiency and integration into the local community.
• Support families in securing suitable accommodation, liaising with landlords, housing providers, and relevant stakeholders.
• Provide ongoing orientation on UK systems, including financial rights and responsibilities, social services, and community resources.
• Encourage social integration by organising outings and community events to foster connections with local services and other refugees.

Partnership Working & Community Engagement:

• Work closely with a range of internal and external stakeholders to ensure that refugees have access to the services and support they need.
• Act as the lead contact for other agencies involved in supporting your clients, ensuring a collaborative approach to case management.
• Promote the long-term integration of refugees by identifying and facilitating opportunities for engagement with mainstream services.

Administrative & Reporting Duties:

• Maintain accurate and up-to-date records of client interactions and case progress, ensuring compliance with organisational policies.
• Provide written reports and case updates as required by the Resettlement Coordinator and Manager.
• Contribute to the development and improvement of services based on monitoring and evaluation feedback.

General Responsibilities:

• Uphold RMC’s values, principles, and policies, including those related to equal opportunity, confidentiality, and impartiality.
• Attend team meetings, training sessions, and contribute to service development initiatives.
• Provide feedback and suggestions for service improvements to ensure the best outcomes for refugees and migrants.
• Carry out other duties consistent with the nature of the role and in support of the Resettlement Department’s objectives.

Person Specification

Essential:

• Experience working with vulnerable individuals, particularly refugees or migrants.
• Strong understanding of the challenge’s refugees faces during resettlement and integration.
• Proven ability to manage a caseload and create detailed support plans.
• Experience in working with external agencies and coordinating services for clients.
• Excellent communication skills, both verbal and written, with the ability to engage effectively with refugees, stakeholders, and service providers.
• Ability to manage sensitive and complex cases with a person-centred approach.
• Knowledge of UK welfare benefits, housing rights, and immigration services.
• Ability to maintain accurate records and use IT systems to document casework.
• Cultural competence and a commitment to diversity, equality, and inclusion.
• Ability to work flexibly and independently, including delivering outreach services.
• Fluent in Farsi/Pashto and English.

Desirable:

• Experience working within a multi-disciplinary team, supporting volunteers to achieve client outcomes.
• Knowledge of community languages (particularly relevant to refugee populations) would be advantageous.
• Experience in delivering outreach support to families in their homes and community settings.
• Full UK driving licence and access to a car.

Flexibility

To achieve the objectives of this role, a degree of flexibility is essential. The post holder may be required to undertake duties not specifically listed above, provided they fall within the scope of the role and are appropriate to the pay grade. Accordingly, this job description will be reviewed periodically in consultation with the post holder to ensure it continues to reflect the responsibilities and duties of the position accurately.

Equal Opportunities

We are an equal opportunity employer and welcome applications from all suitably qualified candidates, regardless of gender identity or expression, ethnicity, nationality, religion or belief, age, sexual orientation, disability, or any other protected characteristic. We recruit and develop our people based on merit and their commitment to achieving positive outcomes. We are dedicated to creating an inclusive and supportive workplace where everyone can thrive.

Closing date: Tuesday, 30 September 2025, by 5:00 pm.

We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date.

Please note that if you require employer sponsorship to extend your right to work in the UK, the Refugee and Migrant Centre is not able to support visa sponsorship.

Churches Conservation Trust (CCT) is the national charity caring for historic churches at risk. As the operator of the third largest heritage estate in charitable ownership in the UK, our 356 historic churches include examples of irreplaceable architecture, archaeology and art from 1,000 years of English history.

CCT has an international award-winning reputation in heritage conservation and regeneration. All churches in our care are listed, mostly Grade I and II*, and some are Scheduled Ancient Monuments.

Without our care, these buildings might have disappeared entirely. Instead, they are enjoyed as social, tourism, educational and cultural resources, kept open, in use, and living once again in the heart of their communities.

Overall job purpose

This is a fundamental role within our South regional team, internally the role is known as Local Community Officer.

The future of CCT’s outstanding collection of historic churches depends on communities supporting their local CCT church with funds, events, inspiring interpretation, visitor services and preventive conservation. The Local Community Officer will engage and support communities and volunteers to care for 29 historic churches across Kent, East Sussex, West Sussex, ensuring each site achieves agreed standards.

We have recently published our TRUST values, which outline the behaviours and expectations that act as our foundations at CCT. We have attached the pack, outlining each value, which we will also be using as part of our shortlisting and interview process to find the right candidates that align with our values.

If you would like to apply for this role, please visit our recruitment portal to begin your application. You will be asked to submit a CV and a short supporting statement (max 2 sides A4) outlining why you’d like to apply and how you fulfil the person specification for this post, so you’ll need to refer to the job description.

The closing date for receipt of applications is 9am on Monday 15th September 2025.

The interviews will take place in Northampton on Tuesday 23rd September 2025. Please note that the interview date and location have been specifically chosen according to the availability of the panel.

Please note: As part of our recruitment process, we undertake candidate psychometric testing, you will receive an email following your application submission asking you to complete a series of activities.

 All successful applicants will be subject to a basic DBS, references and right to work checks.

We are a Disability Confident Committed Employer. Candidates who declare that they have a disability and who meet the essential criteria for the job will be offered an interview.

If you have any queries about this role, or if you have a disability and wish to request a reasonable adjustment at any stage of the recruitment process, please contact us.

We are an inclusive employer and offer equal opportunities to all regardless of an individual’s age, disability, gender identity, marriage or civil partnership status, pregnancy or maternity, race, religion or belief, sex and sexual orientation.

We are not a licensed sponsor at this time. Any offer of employment will be made subject to valid right to work in the UK being provided.

Head of Internal Audit

We’re looking for an enthusiastic and motivated individual to join the team as the internal auditor.

Applications from individuals who are seeking flexible working options, including reduced hours or job shares are welcomed.

Position: SIT60 Head of Internal Audit

Location: Home-based. However, occasional travel will be required as part of this role (may include team meetings or other work-related meetings)

Salary: Circa £33,500 (FTE circa £51k) (inner London weighting £2,595 pro rata or outer London weighting £1,495 pro rata may be applied in accordance with where you live)

Hours: Part-time, 23 hours per week

Contract: Permanent

Benefits: 25 days’ annual leave plus bank holidays (this will increase with service up to 30 days, full time equivalent) cashback and discount scheme, employee assistance programme, learning and development, pension scheme, Life Assurance, Eye Care vouchers, Long Service Award, Tax-free childcare, Health Cash Plan, Working Pattern Agreement, flexible working opportunities available.

Closing Date: 10 October 2025. We reserve the right to close this vacancy early if we receive sufficient applications for the role.

Interview Date: 21 October 2025. Depending on the outcome a second interview may be arranged.

Interviews will be held via video conferencing. Please let us know if this will present any challenges when you email your application.

The Role

The role reports to the Associate Director of Legal and Governance, with an independent reporting line to the Chair of the Finance Committee.

The role will provide a comprehensive programme of internal audits into the activities of our charity and will report to our Finance Committee with recommendations for improvement. This is a crucial role in safeguarding the charity’s assets and reputation.

Key responsibilities will include:

• To establish effective and robust operational and strategic Internal Audit plans for the Charity and to report on progress of the plan
• To carry out the Internal Audits within the Internal Audit Plan, within the agreed timetable and budget shown in the Plan, to report on them, to present them to Board and Committee meetings and to monitor progress.
• To liaise with externally sourced providers of internal audit services in support of the role and for conducting internal audits into specialist areas of activity of the charity (such as IT arrangements).
• To maintain a strong working relationship with the Finance Committee, its Chair and the Chief Executive and to act as a Business Partner to all Executive Directors in relation to internal audit.
• To contribute to the Charity’s efforts to avoid fraud, including by advising on new policies and to lead on fraud investigations where appropriate
• To ensure a joined-up approach to both the external and internal audit work, minimising duplication and feeding into the external audit risk assessment.
• To liaise effectively with colleagues to ensure any potential new financial systems have adequate consideration of internal controls.
• To keep up to date with Internal Audit practice and developments and advise the Charity in relation to internal audit matters.

About You

You will have:

• A qualification in internal audit or accounting (e.g. CIA, MIIA, AAT, ACCA, CIMA) as a minimum.
• A good knowledge of how charities operate and their main processes including Finance, HR, Fundraising and CRM systems.
• An in-depth knowledge of risk based internal auditing techniques, including testing and sampling methodologies.
• A good understanding of charity related compliance requirements, and appropriate counter-fraud measures and risk management processes
• An ability to act with authority and provide an independent voice on internal audit matters affecting the charity.

To fulfil the role, you must be a resident of the UK and have the right to work in the UK.

When you click to apply, you will be able to see the full responsibilities and person specification for further information on the role.

Please submit your CV, (including details of your current address), and a supporting statement of no more than two pages, demonstrating how you meet the person specification and what you bring to the role in terms of your skills and experience. Please state any preferences for flexible options in your covering letter. Applications from individuals who are seeking flexible working options, including reduced hours or job shares are welcomed.

Finding strength through support

The organisation is the only charity in the UK providing lifelong support for all stroke survivors and their families. Providing tailored support to tens of thousands of stroke survivors each year. This support includes one-to-one and group support, funding vital scientific research into stroke prevention, acute treatment, recovery and long-term care, and campaigning to secure the best care for everyone affected by stroke. 

They are here for stroke survivors and their loved ones, from the moment they enter the new and frightening post-stroke world, supporting them every step of the way as they find their strength and their way back to life.

It’s only thanks to the generosity of supporters and donors that they can provide vital support. 

The Association is driven by an ambition to improve the lives of everyone affected by stroke. This means they’re determined to create an equitable and inclusive workplace that benefits from the difference, and thrives on the diversity, of our people. Guided by an approach to solving inequity in stroke, the team are prioritising listening to, and learning from, lived experience across the charity.

The charity are working to improve the representation of this lived experience at all levels within the Association and are eager to recruit applicants from a variety of communities and backgrounds. We are keen to receive applications from people affected by stroke, people of colour, members of LGBT+ communities, and disabled people because these identities and experiences are underrepresented and would add enormous value to how the organisation work.

A Disability Confident employer, the organisation is making great progress focusing on flexible working, reasonable adjustments and access to work. The charity has a variety of staff network groups and are committed to continuously improving diversity and inclusion efforts. If you have questions, or access needs, we’re happy to discuss any support and adjustments we can make throughout the recruitment process so that you’re able to contribute your best in a way that meets your needs.

You may also have experience in areas such as Auditor, Lead Auditor, Head Auditor, Head of Internal Audit, Head of Internal Auditing, Director of Internal Audit, Director of of Internal Audit, Internal Auditing Director, Internal Audit Director, Senior Auditor, CIA, MIIA, AAT, ACCA, CIMA. #INDNFP

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

Are you passionate about reducing health inequalities and improving access to vital health services? Join BHA For Equality as a Community Engagement and Development Lead and help transform health outcomes for ethnic minoritised communities across Coventry.

Location: Coventry
Hours: 14 hours per week
Contract: Initially until end of September 2027

Salary: SCP 23 - 25, £33,366 - £35,235 per annum full time equivalent. Actual: Pro rata salary £13,346.40 - £14,094 for 14 hours per week contract. 

We're seeking a dedicated professional to coordinate and deliver community engagement activities that increase awareness of Tuberculosis (TB), Hepatitis B, HIV, and sexual health. You'll work directly with ethnic minoritised communities to increase awareness and improve uptake of vaccination, screening and treatment services.

What You'll Do

• Lead community engagement initiatives and health promotion interventions
• Develop strong relationships with community groups and healthcare partners
• Develop culturally sensitive information and resources including social media content, and promotional materials
• Deliver both one-to-one and group interventions tailored to community needs

Benefits of working with BHA:

• 25 days annual leave plus bank holidays pro rata
• Employee Assistant programme (includes income protection)
• Enhanced maternity and paternity pay
• Cycle to work scheme
• Enhanced occupational sick pay
• Flexible working
• Comprehensive training and professional development opportunities
• Supportive supervision and team environment

If you would like more information about the post, please contact Agatha Devlin to arrange an informal telephone discussion.

You can apply by completing the Application Form on our website. Your application MUST DETAIL how you meet the points asked for in the person specification.

The closing date for receipt of applications is midnight 24th September 2025.

Interviews will be held during the week commencing the 6th October 2025.

Due to the nature of this post, an enhanced Disclosure & Barring Service search will be conducted on the successful applicant.

This is a critical and exciting leadership role for the Bumblebee Conservation Trust which will take the Trust forward to the next phase of organisational growth, building on the superb achievements to date of our retiring CEO. 

You’ll need passion and energy to work on some of the most profound challenges of our time. Nature needs its champions, and you’ll need to harness all of your skills, all of your personality, and your network to grow our influence, our impact, and our outcomes. You’ll excel at galvanising others to take action  enabling  us to achieve our aims and ensure bumblebees are thriving and valued by everyone.

This is an incredible opportunity to join a very special organisation with passionate and high-performing teams who are truly dedicated to our vital purpose. 

Please refer to the CEO pack for further information.

The Trust is an Equal Opportunities employer.  This means that whilst seeking employment or during such employment with the Trust, we will seek to ensure equality of treatment for all persons regardless of sex, race, age, marital or civil partnership status, disability, religion or belief, sexual orientation, gender reassignment, pregnancy or maternity status. 

At the Trust, we have a clear goal: to be the place where a diverse mix of talented people want to come, to stay and do their best work. We pride ourselves on reaching for our vision, through the hard work and dedication of our passionate and creative employees.