Compliance manager jobs

CAAS is an amazing organisation, supporting ADHD and autistic individuals, their families, and the community around them.  We are in a great position, with stable funding, an experienced team of around 40 staff, and a new strategy that is inspiring and impactful.  We are looking for a kind and effective leader to join us as our next CEO, and keep CAAS thriving into the future. 

As CEO, you will have the confidence and the expertise to deliver on our vision of changing perceptions to reduce stigma and break down barriers, bringing strategic leadership experience, a high level of organisational ability, self-motivation and self-discipline. You will have a passion for extending our reach and will demonstrate experience in delivering strategy, leading effective teams and building relationships within our community. 

To apply, you need to submit a completed application form alongside a supporting statement of no more than 2 sides of A4, detailing how you meet the requirements of the role.  Deadline to apply is by 10am on Monday 17th November, but feel free to reach out to our current CEO, Kay D'Cruz, for an informal chat about the role if you'd like to find out more.

More details about the job and additional information about the person specification can be found in the job description and in our recruitment pack, but in summary the key responsibilities of the role are:

Strategic Leadership: Deliver CAAS’s strategy, fulfil our legal obligations, evaluate and improve performance, report on progress, ensure CAAS remains well positioned for the future

Operational Leadership: Ensure robust systems, processes and policies, assess and manage organisational risk, build sustainable delivery mechanisms, oversee effective digital, communications and fundraising activity, maintain our case for support and tender for and manage contracts

People & Culture: Foster positive working cultures, promote staff wellbeing, ensure staff are focussed on delivering CAAS mission, drive staff development

External Relationships: Influence and advocate for change, act as lead ambassador for CAAS with funders, professionals and other stakeholders

 We are looking for candidates who:

• Have a passion for, and commitment to, our work
• Have a track record of effective working at a senior leadership level, building supportive external relationships and driving positive internal cultures, based on compassion and a drive for excellence
• Are action-orientated, adaptable and flexible in the pursuit of impact
• Can juggle multiple and competing demands, and thrive in a busy, varied environment
• Enjoy ensuring robust governance and compliance
• Have strong written and verbal communication skills; are a persuasive and passionate communicator with excellent interpersonal skills
• Are warm, inclusive and approachable, an actively listener and neuro-affirmative

Further information is available on our website. 

Young Lives Consortium are recruiting a Business Operations Manager

Location: Based at Lightwaves Leisure Centre, Wakefield WF1 3LJ

Hours: 30 hours per week, Monday to Friday, core hours of the day are open to negotiation.

Contract: Permanent

Salary: Pay Band D £30,976 - £34,055 pa Commencing pro-rata salary will be £25,116 to £27,612 pa.

Application deadline: 20th October 2025

Are you eager to participate in supporting Voluntary, Community Sector organisations in Wakefield District promoting positive outcomes for children, young people, and families in Wakefield District?

Young Lives Consortium seeks a Business Operations Manager to spearhead the back-office functions and provide essential support to the Chief Executive Officer. As a key member of the Management Team, you will play a crucial role in enhancing business processes, maximising efficiency to support Young Lives Consortium’s development.

In this rewarding position, you will be tasked with managing the business’s day-to-day operations, overseeing financial management, and ensuring operational excellence across all support functions.

If you are a results-orientated professional with a passion for making a difference and possess strong organisational, communication, team, and leadership skills, this role could be a perfect fit for you.

With a focus on fostering a positive work environment and promoting growth and development the Young Lives Consortium provides an exciting opportunity for individuals committed to promoting Voluntary Community Sector organisations supporting children, young people, and families

Lead a Community-Focused Charity as General Manager - Winchester

Location: Winchester
Salary: £35,000-£40,000 (depending on experience)
Hours: Full-time (Monday-Friday, 8:30am-4:30pm)
Contract: Permanent
Reporting to: Chair of the Board of Trustees

We are proud to be working in partnership with a long-established, impactful charity based in one of Winchester's most underserved communities. This organisation has been a vital lifeline for children, families, and vulnerable individuals since the early 1990s, offering a wide range of services that promote wellbeing, inclusion, and personal development.

From a well-regarded nursery and welcoming café to a soft play area and essential food support services, this charity is a vibrant hub of hope and transformation.

About the Role

As General Manager, you'll lead the day-to-day operations of the centre, driving strategic growth and ensuring services continue to meet the evolving needs of the local community. You'll work closely with a passionate team of staff, volunteers, and Trustees to deliver the charity's mission with energy, creativity, and compassion.

Key Responsibilities

• Lead the implementation of the Business and Strategic Plans
• Secure sustainable funding and manage budgets
• Inspire and support dedicated staff and volunteer teams
• Develop inclusive programmes based on local needs
• Build strategic partnerships and represent the charity externally
• Oversee governance, compliance, and communications

About You

We're looking for a visionary leader who's community-focused, values-driven, and ready to roll up their sleeves. You'll bring:

• Proven leadership experience
• Strong financial and strategic planning skills
• A track record in income generation and grant success
• Excellent communication and interpersonal abilities
• An understanding of charity operations and governance (desirable)

Why Apply?

• Be part of a mission-driven team making real impact
• Enjoy employee discounts and free on-site parking
• Benefit from a government-approved pension scheme
• Work in a supportive, inclusive environment
• Lead a charity that's open, non-judgemental, and truly community-first

This is a hands-on, in-person role based in Winchester, with occasional evening and weekend commitments (time off in lieu provided).

An enhanced DBS check will be required.

Charity People is a forward thinking, inclusive organisation that actively and deliberately promotes equity, diversity and inclusion. We know organisations thrive when inclusion is at the forefront. We evidence our commitment by matching charity needs with the skills and experience of candidates irrespective of background e.g. age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We do this because we believe that greater diversity leads to greater results for the charities we work with.

Education Executive

CONTRACT: Permanent, Full Time (35 hours per week, Monday to Friday)

ORGANISATION: Royal Life Saving Society UK (RLSS UK)

LOCATION: RLSS UK Headquarters - Redhill House, 227 London Road, Worcester, WR5 2JG

DIRECTORATE: Membership & Education

REPORTS TO: Education Manager

SALARY:£27,308 p/a (Grade E)

ROLE OVERVIEW

The Education Executive plays an important role in the facilitation and delivery of RLSS UK’s Education Strategy and will be a key contributor towards our organisation’s goal to ensure everyone can Enjoy Water Safely, Free From Drowning. The role supports the Education Manager with the implementation of educational initiatives throughout the whole of the UK and Ireland and works with both external partners and colleagues within RLSS UK to communicate our vital water safety messages to young people in an accessible, engaging and inclusive way. RLSS UK are leading experts in water safety and this role aims to grow both the number of children that receive our life-saving education but also looks to diversify the audience through adaptable resources and new approaches.

KEY TASKS & RESPONSIBILITIES

• Work with the Education Manager and colleagues throughout the organisation to deliver the RLSS UK ‘Education Strategy’, ensuring that that more young people have access to quality water safety education
• Facilitate education pilots and new interventions that are informed by the ‘Education Strategy’
• Administer future developments of RLSS UK’s education packages, ensuring that they are impactful and inclusive
• Work closely with the Volunteering Team to extend the capability of the community to deliver water safety education, providing volunteers, partners, and members with the relevant information and resources, thus standardising the delivery of our education programme
• Communicate regularly with schools, colleges and other educational institutions, encouraging the growth and stewardship of our education workforce, so that RLSS UK is more visible in schools and youth settings across the UK and Ireland
• Deputise for the Education Manager and occasionally represent RLSS UK at wider forums and groups as someone knowledgeable about water safety education
• Work with RLSS UK internal teams to ensure educational resources are up to date, accessible and attractive to a variety of different audiences
• Under direction from the Education Manager, work on new projects and initiatives which particularly seek to make water safety education accessible to ‘harder to reach communities’
• Maintain relationships with external agencies and individuals delivering similar work in the education space to network and elicit best practices
• Support the Education Manager with developing partnership work, empowering and enabling other organisations to deliver RLSS UK water safety education on our behalf
• Have a ‘finger on the pulse’ and an understanding of new initiatives in the educational landscape, with a view to utilising new technologies or methods which could help to increase the reach and impact of our work
• Always demonstrate and uphold the Society’s values and behavioural standards
• Ensure compliance with UK GDPR and the Data Protection Act 2018 by complying with internal information governance policies and maintaining up to date as part of RLSS UK’s compliance programme
• Proactively participate in the Society’s equality, diversity, and inclusion (EDI) initiatives and training, and to promote a culture of respect and inclusion for all staff and customers

This job description is not to be regarded as exclusive or exhaustive.  It is intended as an outline indication of areas of activity and responsibility and will be amended in the light of the changing needs of the organisation.

PERSON SPECIFICATION

Essential Relevant Experience, Skills and/or Aptitudes

• Qualified Teaching Assistant or higher
•  At least 5 years’ experience of working in an education setting
• Demonstrable experience of designing educational materials, schemes of work and lesson plans
• An ability to adapt educational materials and resources so that they are inclusive and accessible to all
•  Dynamic and proactive with the ability to generate innovative ideas and solve problems
• The capacity to be a participative member of a group or team and to actively contribute ideas and suggestions
• The ability to relate to, motivate and emphasise with a range of people from different backgrounds
•  Experience of collecting research and insight to inform continued development
• A positive ‘can do’ attitude
• Great at building and maintaining relationships with a wide range of people
• Good team player who works well under pressure and to deadlines
• Good written and oral communication skills and the ability to communicate persuasively to a wide range of audiences
• Have good computer skills, including use of Microsoft Office

Disclosure & Barring Service (known as DBS check) 

The role is subject to a satisfactory disclosure from the Disclosure & Barring Service 

Desirable Relevant Experience, Skills and/or Aptitudes

• An understanding of the lifesaving, lifeguarding and water safety sector/community
• Qualified Teacher Status (QTS)
•  Experience of working with external partners to facilitate educational resources being delivered in the community

WHAT RLSS UK CAN OFFER YOU

RLSS UK is a national Charity based in Worcester, and we offer great staff benefits including -

• Annual Leave based on 27 days + Bank Holidays + a discretionary day off for your birthday
• Private Medical Scheme*
• Enhanced Society Sick Pay*
• Eye Care*
• Employee Assistance Programme via Health Assured
• Life Assurance Scheme
• Howdens Sports Benefits/Perks at Work
• Free RLSS UK Membership
• Free tea and coffee at HQ, including access to our wonderful Coffee Machine
• Free on-site parking when working from HQ
• Company Events and more!

*Subject to eligibility criteria

YOUR APPLICATION

Please send your CV along with a Cover Letter outlining why you should be our next Education Executive

Closing Date – 5pm, Monday 3rd November 2025

Interview Date – w/c 10th November 2025, at our Worcester Head Office (subject to change)

Should you wish to discuss the role, any reasonable adjustments you may require throughout the recruitment process, or have any questions, please get in touch where a member of the RLSS UK HR Department will be happy to help.

RLSS UK are a Disability Confident Committed Employer and an INclusive Worcestershire Leader.

Service Manager

We are seeking an experienced and committed Service Manager to lead supported accommodation services for young people in Lambeth.

Position: Service Manager
Salary: £37,880 per annum (including London weighting) plus pension and other benefits
Location: Lambeth, London
Hours: 37.5 hours per week
Contract: Permanent
Closing Date: Sunday 26th October, 2025

About the Role

As Service Manager you will oversee a group of supported accommodation services across Lambeth, Twickenham and Greenwich. The service supports young people aged 16 to 25, including those at risk of homelessness and unaccompanied asylum-seeking young people.

You will manage five properties and lead a team of Progression Coaches, Night Progression Coaches, a Senior Coach, a Floating Support Worker, an Apprentice and volunteers. Working closely with Lambeth commissioners and the Leaving Care Team, you will ensure high-quality, safe and responsive services.

Key responsibilities include:

• Leading and motivating a team to deliver person-centred, high-quality support
• Overseeing service delivery to meet contract requirements and KPIs
• Ensuring effective safeguarding, health and safety and compliance
• Building and maintaining strong partnerships with statutory and voluntary agencies
• Managing budgets, assets and reporting requirements
• Maintaining positive relationships with neighbours and local communities
• Contributing to on-call rota for London-wide emergency cover

About You

We’re looking for someone with strong leadership skills and a background in managing services that support vulnerable young people. You’ll have:

· Experience supervising or managing staff teams

· Experience working in supported accommodation or similar settings

· Strong knowledge of safeguarding and risk management

· Experience of partnership working with statutory and voluntary agencies

· Experience managing budgets and buildings

· Ability to problem-solve in a fast-paced environment

· Commitment to equality, diversity and inclusion

· A flexible, resilient and collaborative approach

Experience of working with asylum-seeking young people or 16–17 year olds is desirable.

In return for working here, you will receive:

· A comprehensive training package tailored to your needs and role

· Commitment to continued professional development with internal mentoring.

· Flexible working model for suitable roles.

· Supportive flexitime and toil arrangements.

· 26 days annual leave rising to 30 after five years’ service.

· Family friendly leave policies including - maternity, adoption and parental leave and Carers leave.

· Financial wellbeing offering interest free loans and advances

· Auto-enrolment to pension scheme employer from day 1 with employer contribution up to 7% and increasing with service

· Employee Assistance Programme and access to the app – 24/7 GP appointments, prescription service, health checks and nutrition advice.

· Cycle to Work scheme and interest-free season ticket loans.

· Discount vouchers including gym, retail, food & drink, travel, electricals and more.

· Cash benefit plan for you and your partner (living with you) and children under 18 including covering Dental, Optical, Hospital Stays, Scans and More​

· International Accident Cover – accidental death, permanent ​disability

· Death in service (4x Base salary)

· Legal Advice line

About the Organisation

The charity delivers a wide range of support and housing services for young people and adults at risk of homelessness. They specialise in the provision of services that prevent homelessness, increase the resilience of those they work with and energise opportunities for employment, education, training and volunteering in the communities they work within. The organisation reaches from Newcastle to London, Greater Manchester and Milton Keynes.

You may have experience in areas such as such as: Housing Manager, Homelessness Manager, Housing Manager, Service Manager, Case Worker, Specialist Service Manager, Project Leader, Service Leader. #INDNFP

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

The International Finance Manager is responsible for overseeing and managing complex, high-risk financial operations related to our partner's international grantmaking and emergency relief support. This role combines financial leadership with flexibility and responsiveness to needs in volatile contexts, particularly for grassroots movements and activist groups globally.

Key Responsibilities

Grant Finance Oversight

- Lead all financial processes for international grants: budgeting, transfers, reconciliations, reporting.
- Manage multi-currency payments into high-risk regions; ensure compliance, mitigate fraud/diversion risk.
- Strengthen internal controls and financial systems for expanding global operations.
- Be agile to respond quickly to humanitarian needs.

Risk & Compliance

- Ensure due diligence (KYC, AML) and enhanced vetting particularly for overseas partners and informal/unincorporated networks.
- Comply with HMRC and UK banking rules, counter-terrorism finance regulations.  Work with the Compliance, Risk & Innovation team to improve policies/procedures.

Client & Stakeholder Management

- Act as finance lead for philanthropic clients working in relief and grassroots activism.
- Provide advice on financial risk, best practices.
- Foster relationships with grassroots partners; ensure transparent, accessible reporting.
- Apply trauma-informed approaches in working with clients in conflict or activist settings.

Humanitarian & Global Finance Expertise

- Use knowledge of international finance especially in difficult contexts (e.g. unincorporated groups, sanctions, restricted jurisdictions) to design processes that satisfy both donors and grassroots partners.
- Monitor emerging risks globally and help shape responses.

Essential Experience & Knowledge

• Significant experience in finance, grantmaking or compliance in international/ humanitarian/ philanthropic settings.
• Experience in managing overseas financial transactions, handling multi-currency payments, managing exchange rate risks etc.
• Experience dealing with high-risk jurisdictions and partners, including unincorporated or grassroots networks.
• Familiarity with due diligence, risk frameworks, KYC/AML, UK charity and banking regulations.

Desirable

• Arabic (spoken/written) skills preferred
• Past work in NGOs, fiscal hosts, or international grant making.
• Experience with cryptocurrencies.

Skills & Ways of Working

• Strong interpersonal / stakeholder management skills. Cultural sensitivity.
• Ability to balance rigorous compliance with flexibility / urgency.
• Capacity to work in fast-paced, evolving environment; adapt priorities quickly.
• Alignment with our values: collaboration, curiosity, courage, creativity.

Terms & Benefits

• Salary: £45,000 per year.
• UK-based; London office with hybrid working (if you’re local, some office days; remote if elsewhere in UK)
• Occasional UK/European travel.
• Annual leave: 22 days + bank holidays, plus 3 extra days between Christmas & New Year.
• Pension: 3% employer contribution after 3 months.
• Additional paid time off for voluntary work / trusteeship etc.
• Wellbeing support (counselling, online resources), financial wellbeing benefits & discounts etc.

Operations & Office Manager

We’re looking for an Operations & Office Manager to help establish and run the organisation’s administrative, contractual, and operational foundations.

This is a pivotal role for someone who thrives on building efficient systems, supporting teams, and ensuring everything runs smoothly behind the scenes.

Location: Central London (Fitzrovia)
Salary: £38,000 – £40,000 per annum
Contract: Permanent, full-time
Start date: ASAP
 

Closing Date: Wednesday 22nd October 2025 at 11.59pm

About the role

As Operations & Office Manager, you’ll lead the day-to-day management of the office, oversee administrative systems, and act as the key point of contact for operational matters. You’ll work closely with senior leadership to ensure compliance, effective coordination, and strong relationships with partners, suppliers, and other stakeholders.

You’ll also take responsibility for HR and recruitment support, financial administration, and charity compliance, making sure policies, contracts, and records are maintained to the highest standards.

Key responsibilities include:

• Overseeing the day-to-day running and initial set-up of the office, working closely with our architects, Counterspace.
• Acting as the first point of contact for operational queries and supporting the senior leadership team.
• Managing contracts, procurement, and supplier relationships, ensuring all deliverables and payments are tracked.
• Providing HR support across recruitment, onboarding, and policy maintenance.
• Supporting finance processes, including expenses, invoices, and compliance reporting.
• Developing and improving operational systems, processes, and data management tools.
• Ensuring charity and GDPR compliance and maintaining up-to-date organisational documentation.

About you

We’re looking for a professional with 4+ years’ experience in operations, administration, or office management. You’ll have a proven track record in managing contracts and suppliers, excellent organisational and communication skills, and strong proficiency with Microsoft 365.

An understanding of HR processes, charity governance, and financial administration would be an advantage. Most importantly, you’ll be proactive, collaborative, and excited by the opportunity to help shape a new and inclusive arts organisation from the ground up.

Please upload your CV (2 pages), a covering letter (1 page) outlining your interest in the role and how you meet the criteria of the role.

About the organisation:  

This is a brand new arts and cultural institution and charity in London’s central Fitzrovia district, developed from the digital platform originally launched in 2011 by the Kamel Lazaar Foundation. Dedicated to supporting artists from the Global Majority, Ibraaz is an ambitious and creative organisation providing a brave space for art, culture, and ideas.

Other roles you may have experience of could include Operations Manager, Office Manager, Business Manager, HR and Operations Manager, Operations and Administration Manager, People and Operations Lead, Charity Operations Manager, Administration Manager, Governance and Compliance Officer, Operations Coordinator, Operations Executive, Executive Assistant, or Business Support Manager, etc.

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

Prospectus are delighted to be working with our client and supporting them with the recruitment of a new Governance Manager role.

The body is a membership association that represents the collective ambition of South Bank's leading businesses, cultural and arts organisations, social enterprises, landowners, developers, public agencies, and education providers.

Everything the organisation does centres on their vision of working together for a better London South Bank for all. The organisation have a remit to regenerate, manage, and promote South Bank and represent the interests of residents, students, workers, businesses, and visitors.

This role is available on a permanent contract and full-time basis (35 hours a week). There are very flexible working arrangements on offer for this role, however an expectation to be in the London Waterloo office for Board/Committee/Team meetings. The salary for this role is £40,500.

Within this role you will report to the Chief Operating Officer, and lead and coordinate all governance responsibilities and company secretarial functions for the organisation's Board and its Members’ Council, South Bank BID, and work closely with the Company Secretary for Jubilee Gardens Trust.

You will lead and coordinate meetings, this will include scheduling, agenda preparation, minute-taking, and follow-ups. You will manage statutory filings and compliance processes with Companies House, Charity Commission, and other regulators. You will maintain accurate governance records, policies, and filing systems in line with GDPR and audit requirements. You will support onboarding, training, and governance advice for Trustees, Directors, and Council members. You will oversee and improve governance frameworks, ensuring consistent templates, systems, and best practice. You will provide support with health and safety governance, risk registers, and insurance renewals in collaboration with internal teams. You will play a key role in coordinating governance reviews, policy updates, and supporting continuous improvement across governance and compliance functions.

You will be educated to degree level or have equivalent professional experience. You will have relevant knowledge of company and/or charity law, GDPR, and ESG reporting. You will have proven experience supporting Boards and Committees, in either the commercial or not for profit sectors. You will have a strong understanding of governance and statutory compliance requirements (Companies House and Charity Commission). 

You will have experience of coordinating board papers, preparing agendas, and minute-taking. You will have the ability to manage confidential and sensitive information with discretion. You will have experience liaising with auditors, brokers, and external stakeholders including Board members, directors and trustees. You will have some experience supporting policy development and governance training initiatives. You will also have excellent organisational skills with the ability to manage multiple priorities.

Desirably, you will be proficient in Microsoft Office, CRM database, and document management.

At Prospectus, we invest in your journey as a candidate and are committed to supporting you with your application. We welcome all candidates to apply, regardless of age, sex/gender, disability, race, religion, sexual orientation, marital status, or pregnancy/maternity.

We're the UK's specialist blood cancer charity and our vision is clear: we’re here to beat blood cancer. We fund world-class research; provide information and support to patients and their loved ones; and raise awareness of blood cancer.

We’re looking for a Product Owner to take ownership of the day-to-day management and ongoing improvement of the Blood Cancer UK website and, in time, other user-facing platforms such as our shop and lottery. This is a hands-on, delivery-focused role responsible for managing the website backlog, planning sprints with our development agency, and coordinating content governance, testing, and releases. 

You’ll ensure the site remains accessible, accurate, technically sound, and user-focused, while working closely with colleagues across the charity to prioritise needs and deliver changes smoothly. You'll also contribute to the long-term product roadmap and help uphold high standards across performance, accessibility, privacy, and compliance, playing a key role in ensuring our digital platforms support the needs of people affected by blood cancer.

Expected travel for this role is: quarterly in-person team meetings, 1–2 all-staff away days per year, plus additional travel to the London office and external meetings as required.

We are committed to actively promoting equality, diversity, and inclusivity. In line with our strategy, we welcome approaches from individuals from underrepresented groups, including minority communities, and applicants with a disability, to better reflect the community we serve and help broaden our perspectives.

We are seeking a compassionate and experienced Deputy Manager to lead and inspire our care teams at Mais House, ensuring the highest standards of person-centred care.

Work pattern: 37.5 hours per week Monday to Friday 9am-5pm

As a Deputy Manager, you will To be involved in both strategic planning and day-to-day operations as part of the Home Management Team, particularly in relation to the provision of residential, dementia and nursing services 

Key responsibilities will include:

- Clinical and Operational Oversight: Deputise for the Registered Manager, ensuring safe, high-quality residential, nursing, and dementia care, and full compliance with CQC Fundamental Standards.
- Quality & Strategy: Drive the review and development of care pathways, risk assessments, and service development plans, evidenced by clear outcomes and impacts.
- People Leadership: Conduct clinical and management supervision for Nurses and allied health professionals, ensuring safe staffing levels and promoting team wellbeing.
- Statutory Compliance: Take a leading role in maintaining adherence to all health & social care legislation (e.g., CQC, MCA/DoLS, Health & Safety).
- Safeguarding: Lead high-level investigations of safeguarding concerns, ensuring prompt reporting and full documentation.

Your Background

- NMC Registered Nurse (Adult or Mental Health).
- Leadership qualification (or commitment to achieve Level 4 L&M).
- Experience in Care Home setting with complex elderly care.
- Proven clinical leadership, quality assurance, and incident investigation skills.

What we offer:
Here at RBL, we aim to support our people and their wellbeing, with a package including generous paid holiday allowance and pension scheme contributions, and a range of optional benefits and discounts.

- Generous pension with employer contributions up to 10% 
- Life assurance of 3 times your salary
- Enhanced sick pay
- 25 days of paid annual leave plus bank holidays (pro rata)
- Paid carers and dependents leave
- DBS checks covered by us
- Free parking
- Access to internal and external learning and development opportunities
- Rewards hub with exclusive discounts

About Mais House:
The Royal British Legion operates six care homes across the UK, offering exceptional residential, nursing, and dementia care tailored to veterans and their families. Located near picturesque Bexhill-on-Sea, Mais House is a stunning period property with 51 en-suite bedrooms and a range of amenities, including a lounge bar, cinema, memorial garden, conservatory/greenhouse, and beautifully maintained gardens to enjoy year-round. Residents benefit from a warm and supportive community, personalised care that addresses their unique needs, a restaurant-style dining experience, and a diverse program of engaging activities. With its blend of comfort, community, and exceptional standards, Mais House provides a welcoming home where those who served feel truly valued.
 
Come and be part of the leading Armed Forces charity, making a difference to the lives of those who have served to keep us safe and protect our way of life.

For more detailed information about the role, please see our Vacancy Information Pack attached to our direct advert.

RBL is committed to creating a diverse and inclusive organisation, reflecting the diversity of the armed forces community and of wider society. We welcome applications from people of all backgrounds and personal characteristics.

We may close this vacancy early if we believe we have enough strong applications to be able to successfully fill the role(s). Interested candidates are encouraged to apply as soon as possible.

Job Title: Service Manager

Location: Hounslow and Hillingdon
Salary: £43,627.32 per annum (Inclusive of London Weighting, which may not be applicable depending on your home location and any agreed permanent homeworking arrangement)  
Contract type: Permanent, Full Time 

Hours: 37.5 hours per week. As part of this role, you will be required to work from site and participate in an out-of-hours on call rota

We are recruiting for Service Manager who is passionate about supporting survivors who are impacted by domestic abuse and other gender-based crimes.  This is a multifaceted, fast paced, and exciting role where you will join our team in Hounslow & Hillingdon to lead on the delivery and development of high-quality refuge services for survivors of domestic abuse and other gender-based crimes. Our service provision in Hounslow & Hillingdon includes number of refuges supporting survivors and their children.

The post holder will provide line management and support to the accommodation based services staff. This will include providing supervision on complex and high-risk cases, overseeing operational emergencies, and ensuring high standards of casework. You will also ensure that all service users in refuges always receive a high-quality support service in line with Refuge’s policies and procedures.

The Service Manager will lead on the delivery of the multiagency aspect of work, working jointly with the Refuge teams and wider stakeholders to deliver best services to the survivors.

Candidates must have proven experience of providing direct emotional and practical support to vulnerable people, managing, and motivating staff, managing casework as well as working within multiagency setting.  In addition, you must have an excellent knowledge of domestic abuse and other gender-based violence and its impact on survivors.  

You will have knowledge of relevant Criminal and Civil law legislation, as well as Housing and Health and Safety legislation.   

As member of the management team, you will be required to participate in an out-of-hours on call management service.

The service manager will be responsible for ensuring that contractual and other funding requirements are met fully, this includes ensuring that the services operate within the allocated budget and that Refuge’s high-quality standards are maintained. The role may involve visiting potential sites and contributing to the establishment of new services in conjunction with the development team.

Please note that this post is restricted to women due to the nature of the role. The Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies.

Closing Date: 09:00am 3 November 2025

Interview Date: 14 November 2025

READY TO DRIVE A SOCIAL ENTERPRISE FORWARD?

MOTIVATED BY PURPOSE, NOT JUST PROFIT?

GOT A GREAT EYE FOR DETAIL?

WE’RE RECRUITING A GENERAL MANAGER...

Can Do is a start-up using digital technology to create social change. Founded by award-winning social entrepreneur Mark Johnson MBE, Can Do is building an innovative platform to help vulnerable people take control of their lives and access the services they need.

Mark is looking for a General Manager to work alongside him. Mark is an entrepreneur and creator. To balance this, he needs someone steady, organised, and practical to turn ideas into plans and keep the day-to-day operations running smoothly.

He’s looking for someone who:

· Has experience of general/project management in a social enterprise or start-up

· Is calm, steady and level-headed

· Has meticulous attention to detail and is a practical organiser who gets things done

· Can use digital and AI tools to simplify processes

· Is empathetic and purpose-driven to help people

The role is flexible – full-time, part-time, or a great option for someone returning to work.

This isn’t just another job, it’s a chance to help build a start-up with huge potential to scale.

Think this sounds like you? Let’s start a conversation.

WHO WE ARE.

Can Do is a start-up using digital technology to create social change. Founded by award-winning social entrepreneur Mark Johnson MBE, Can Do is building an innovative platform to help vulnerable people take control of their lives and access the services they need.

Our mission is to put power back where it belongs: with the people who use services. Because we believe that if you think you can, you can.

THE ROLE

Mark is looking for a General Manager to work closely with him. He is an entrepreneur and creator. To balance this, Mark needs someone steady, organised, and practical to turn ideas into plans and keep the day-to-day running smoothly.

This is a start-up role: exciting, busy, and varied. There’s a lot to do, and you’ll need to be efficient, flexible, and ready to roll up your sleeves.

It’s about working with purpose, building something new, and making a real difference.

WHO WE’RE LOOKING FOR

· Someone with experience in project management, operations, or general management in a social enterprise, or small start-up

· A meticulous and practical organiser who enjoys making things work and getting things done

· Someone who wants to work with purpose, helping build a socially oriented organisation

· Efficient, empathetic, and comfortable juggling a wide range of tasks

· Tech-savvy and confident using AI/digital tools to make processes simple and efficient

· Flexible: this role could be full-time, part-time, or suit someone returning to work

WHAT YOU’LL DO

· Project management: Plan and manage projects from start to finish, making sure deadlines are met and everyone delivers on their part.

· Meetings and follow-up: Organise and run management meetings, keep notes, and make sure agreed actions happen.

· Governance: Oversee compliance and act as Company Secretary, keeping records accurate and up to date.

· Finance: Use Xero and work with accountants/bookkeepers to oversee budgets, accounts, and financial reports so the numbers are always clear.

· Fundraising and business development: Support funding applications, proposals, and relationships with partners to bring in new opportunities.

· Operations: Keep the day-to-day running smoothly — from diary management and HR basics to coordinating contractors.

· Communications: Maintain simple but effective comms, updating the website and keeping social media active.

SKILLS & QUALITIES

· Strong organisational and project management skills

· An excellent writer, whether contracts, bids or public facing materials

· Experience of operations, governance, and finance oversight in a small organisation, ideally a social enterprise or startup

· Confidence managing budgets and financial reporting (not a finance role, but able to keep track)

· Able to communicate clearly and keep people focused

· Empathetic, socially minded, and committed to putting people first

· Steady, reliable, and happy working in the background to let others thrive

EQUALITY & DIVERSITY.

Can Do welcomes applications from people with lived experience of social challenges. We are committed to ensuring diversity and inclusion in our recruitment process and workplace culture.

Individual Giving Manager

 Job Description

Salary: £ 40,000 -£45,000 PRO RATA for 0.6 FTE £24,000 to £27,000 per annum 21 hours a week

Contract length: Permanent

Location:Thames21’s main office at the Guildhall, City of London; we also offer hybrid working

Responsible to: Head of Fundraising

About Thames21:

Thames21 is an environmental charity that works with communities to restore and look after rivers, water, and nature across London and the Thames Basin.

Diversity at Thames21

Thames21 is committed to building a diverse and inclusive organisation that reflects the communities we serve across London and the Thames Basin. We welcome applications from people of all backgrounds, cultures, and lived experiences.

Purpose of the job:

We are seeking a results-driven and ambitious Individual Giving Manager to lead and grow our individual giving programme from the ground up. This role will deliver inspiring campaigns that boost engagement and drive unrestricted income, helping Thames21 achieve its mission. You’ll join a successful and ambitious fundraising team to support the charity’s growth.

Main duties and responsibilities

Campaigns & Income Growth

• Plan, establish, and deliver Individual Giving at Thames21 to maximise unrestricted income.
• Develop and deliver digital marketing campaigns (social media, e-newsletters) to acquire, retain, and upgrade donors.
• Design and deliver major campaigns such as Christmas/end-of-year giving and Earth Raise in Year 1.
• Produce high-impact, supporter-focused copy for appeals, landing pages, forms, and stewardship content.
• Maintain brand-consistent collateral, templates, and thank-you materials.
• Collaborate across teams to identify IG opportunities and create engaging stories backed by impact data.

• Achieve growth from five- to six-figures over 3 years

• Use test-and-learn approaches to refine campaign performance and donor engagement.

Supporter Journeys & Stewardship

• Ensure Donorfy is configured to support individual giving, maximise income, and strengthen relationships, in consultation with the CRM Manager.
• Design and implement personalised supporter journeys via digital channels (e.g. Mailchimp), with timely follow-ups and tailored messaging.
• Improve retention and upgrade rates using targeted communications and segmentation.
• Ensure high-quality donor touchpoints align with organisational messaging.
• Provide stewardship for community and sports fundraising
• Collaborate on planning and delivery of donor and supporter stewardship events and initiatives.

Data, Insight & Compliance

• Conduct audience research with Communications and Engagement teams to inform campaigns.
• Use segmented data to deliver robust analysis and guide decisions.
• Track and report on KPIs, income, ROI, and retention.
• Maintain GDPR/PECR compliance and fundraising best practice.
• Liaise with Finance on acknowledgements, reporting, and Gift Aid.
• Stay ahead of sector trends and apply new ideas to improve performance.
• Collaborate with the CRM Manager to ensure data integrity and effective segmentation.

Other Duties

This job description cannot cover every issue or task that may arise within Thames21. At various times the post-holder will be directed to carry out other reasonable duties in support of other Thames21 activities that are consistent with those in this Job Description.

Person Specification

 It is essential that in your application you give evidence or examples of your proven experience in each of the following criteria including the competencies.

Knowledge, skills and competencies:

Essential

Desirable

• Proven experience in the charity sector, ideally in a hands-on role in a small/medium organisation.

• Track record of Individual Giving fundraising, including developing and managing fundraising systems and processes.

• Strong knowledge of Donorfy for segmentation, stewardship, and reporting.

• Proficient in digital fundraising platforms (e.g. JustGiving, Mailchimp), analytics tools (e.g. Google Analytics), and social media (LinkedIn, X, Instagram).

• Familiarity with direct debit and regular giving.

• Demonstrable success delivering multichannel fundraising or digital marketing campaigns and managing major appeals (e.g. Big Give).

• Familiarity with and openness to using AI to maximise impact.

• Solid understanding of GDPR, Fundraising Regulator guidance, supporter consent, and Gift Aid.

• Competent with Microsoft Office and online marketing tools.

• Experience negotiating and managing external suppliers (e.g. designers).

• Experience targeting diverse audiences and stakeholders

Skills, Abilities and Behaviours

Essential

• Excellent fundraising copywriting and editing skills

• Confident in analysing and interpreting data to inform decisions

• Highly organised, able to manage multiple projects and competing deadlines

• Proactive problem-solver, able to work both independently and collaboratively

• Comfortable working in a fast-paced, mission-driven environment

• Able to work confidently across departments

• Empathy and understanding of supporter motivations and behaviour

• Understanding of and commitment to Thames21’s values and goals

Additional Information

•      The post holder must be willing to occasionally work in the evening and at weekends
• · 25 days paid annual leave are available pro rata plus public holidays
• · Thames21 office is closed between Christmas and New Year in addition to annual
• · Thames21 operate a flexitime system of working with hybrid working optional too
• · Thames21 have an ‘Auto Enrol’ Workplace Pension Scheme with NEST 8% employer contribution
• · 24/7 access to our employee assistance programme
• · Laptop & Mobile phone for company use
• · Opportunity to join a recognised workplace union

How to apply

If you wish to apply for this position please submit a CV and a covering letter and please apply via the Charity Jobs website. 

• Closing date is 5pm on Monday 20th October 2025.
• Interviews to be held Thursday 6th and Friday 7th November, subject to change

We appreciate the time you will have taken to apply to this role, and we do appreciate that it is disconcerting when you don’t hear back from a role you have applied for. However, due to the high number of applications we expect to receive, we are unable respond to or give feedback on individual applications, but we do want to be able manage expectations. Therefore, if you do not hear from us within 4 weeks of the closing date, please assume that your application has not been successful on this occasion. 

The Operations Manager is a senior leadership role with Home-Start Wandsworth, responsible for overseeing the operational effectiveness of the organisation.  They will work closely with the Managing Director, and other members of the leadership team, to ensure the success and long term sustainability of the charity.

The role oversees the operational functions of the charity including HR, IT and Finance, as well as support of service development projects.  The role also requires project management of grant applications, delivery and reporting, and plays a pivotal role in shaping how we measure, communicate and enhance the impact of our work.  This is a strategic and hands-on leadership role.

Key Responsibilities:

Leadership

To work collaboratively with the Managing Director and other senior leaders to

● deliver the objectives of the organisation.

● develop our services & ways of working to ensure the charity’s long term sustainability.

● engage and motivate the team to work efficiently and effectively - according to the strategy policies and commitments we have signed up to.

● work closely with the Family Support Manager, to ensure our data needs are aligned with our Impact Measurements.

● contribute to strategic planning and collaborate with external advisors on specialist projects as required.

Operations

● Oversee the implementation and development of operational policies and procedures, including GDPR, HR, Finance and IT.

● Ensure the systems, processes and policies the team are using are understood and working effectively and that ways of working are compliant with all current policies, or recommend changes as relevant.

● Manage the operations and ensure efficient use of resources.

● Manage the budget, reconciliation and year end accounting processes.

● Lead on operational projects and oversee office administration, tech support and premises management.

● Lead on Quality Assurance requirements related to operational delivery.

● Manage data collection and evaluation across multiple platforms including charity log.

● Produce tailored reports and insights for funders, Trustees and partners.

● Manage outsourced contracts.

Organisational Development

● Lead on service development projects to support agreed strategies, priorities and commitments, working with other members of the team as relevant.

● Explore/recommend other service developments that would benefit the organisation by engagement with other Home-starts and relevant organisations.

Grant Management

● Work closely with the Managing Director and Fundraising function to project manage grant and trust applications, deadlines and progress reports.

● To ensure effective monitoring of all grant & trust commitments & deliverables, liaising with other members of the team as appropriate.

● Deliver a regular report to the Board on performance against grants and trusts.

Team Management

● Provide direction to the Business Support Administrator to enable effective and efficient running of the organisation.

● Manage staff and freelancers according to the Home-Start Wandsworth procedures, policies and values.

● Support effective management of any non home visiting Volunteers supporting the organisation’s work.

Line Management:

● Business Support Administrator

● Data specialist (freelance)

Knowledge, Skills and Experience:

● Strategic thinker with the ability to manage multiple projects and priorities

● Proven experience in operations management

● Experience in financial management essential and using Xero is desirable

● Strong knowledge of service evaluation and data analysis

● Management experience of small/medium teams

● Solutions focussed team player

● Excellent written and verbal communication

● Flexible and adaptable to change

● Excellent organisational and project management skills

● Experience of using Charity Log or other database management systems.

● Knowledge of GDPR legislation

● Experience of Board level reporting against objectives and/or data led reporting

● Experience of working in the non-profit or community support sector is desirable