Compliance officer jobs in kensington and chelsea, greater london

Who are Guts UK Charity?

Guts UK Charity is committed to a world where digestive conditions are better understood, better treated and everyone who lives with one gets the support they need. Too many people are suffering or dying in silence or alone. They don’t know where to turn for information or support, diagnosis takes too long for many, and treatment can often come too late.​

We are the only UK charity that covers the entire digestive system. We raise vital awareness of digestive conditions, fund life-saving research, and provide patients and loved ones with expert information and support – we are informed by evidence and expertise, our community, and the patient voice.​ 

Our mission is simple: to improve the lives of millions of people affected by digestive conditions 

Overall Purpose of the Trusts & Foundations Manager

The Trusts and Foundations Manager is an exciting new role and will join our small but expanding Guts UK fundraising team.  Trusts and Foundations is a relatively new income stream for us, with real potential.  

• You will be responsible for prospecting, soliciting, developing, engagement and stewardship while retaining key relationships with trust and foundations in line with Guts UK’s strategic framework.   

• You will proactively lead on identifying and progressing opportunities, developing and stewarding relationships, thinking creatively and strategically to develop compelling proposals.   

• You will work closely with the Senior Fundraising Manager and CEO as we establish, develop, and retain these valued relationships.

Who we’re looking for?

The successful candidate will be an experienced, relationship-focused trusts and foundations fundraiser, excited by the opportunity to play a key part in developing and elevating this income stream.  

You will pride yourself on outstanding stewardship, relationship building and prospect development and have a wealth of experience securing multi-year grants and long-term support from trusts and foundations.   

A committed and inspiring ambassador for Guts UK, you will also be a great team player who enjoys collaborating with colleagues to deliver a dynamic and innovative programme of donor cultivation and stewardship.

Location

We have offices in London and Huddersfield which are easily accessible by road or public transport. We support hybrid working but attendance in one of the offices [dependent on your location] is required for a minimum of 1 day per week.

Please see the attached detail job pack for further information and how to apply. 

Shape the Future of Finance at ABRSM

ABRSM is the UK’s leading music education body and a globally respected charity, supporting millions of learners and teachers across 90+ countries through world-renowned music exams, publications, and digital learning tools. With a turnover of approximately £50 million, ABRSM is undertaking an ambitious programme of digital transformation—modernising systems, operations, and ways of working to better serve its global community.

They are now seeking a dynamic Head of Transactional Finance to lead the evolution of finance operations and define the future of this function within a modern, collaborative finance team.

The Role
Reporting directly to the CFO, the Head of Transactional Finance as a pivotal leadership role that oversees payroll, accounts payable, and finance systems. It has a strong relationship to accounts receivable in an adjacent team. It’s a unique opportunity to lead a function through significant change.

You’ll be instrumental in driving automation, improving processes, and ensuring seamless integration between finance systems (UNIT4) and wider business platforms such as Microsoft Dynamics. This role is ideal for someone who thrives in a fast-paced, change-oriented environment and is passionate about delivering operational excellence and strategic impact:

• Driving automation and process improvement across transactional finance
• Managing the successful deployment and optimisation of UNIT4 and its integration with wider business systems (notably Microsoft Dynamics)
• Enhancing financial compliance, policy, and controls
• Ensuring underlying data is clean and timely for reporting
• Supporting change management across finance and the broader organisation

The Person
We’re looking for a confident and forward-thinking finance professional who thrives in change-oriented environments and wants to put their stamp on a high-impact function. You'll play a critical role in bridging systems, processes, and people—bringing structure, clarity, and innovation to a function that underpins ABRSM’s financial strength and strategic direction.

You’ll bring:

• A recognised finance qualification (ACA, ACCA, CIMA or equivalent)
• Demonstrated leadership in finance operations, including payroll and accounts payable
• A track record of managing or supporting finance system implementations and integrations (experience with UNIT4 is essential)
• Excellent project management and stakeholder engagement skills
• A mindset geared toward continuous improvement, digital transformation, and cross-functional collaboration
• The ability to shape and position transactional finance as a partner to teams such as financial accounting and FP&A
• This role is not for a pure systems accountant—but for someone who thinks systemically, understands how to embed finance within digital workflows, and can bring a modern, strategic lens to transactional processes.

Why Join ABRSM?

• This is a rare opportunity to lead change in an organisation with a global reach and a purpose-driven mission. You’ll have the autonomy to define the transactional finance function and be part of a broader transformation journey that’s reshaping how ABRSM delivers value internally and externally.
• A high-impact leadership role in a purpose-driven organisation
• The opportunity to shape and modernise finance operations
• A chance to contribute to a global mission in music education
• A competitive salary and benefits package including matched pension contribution plus 2% (employer contribution capped at 10%), 25 days annual leave plus Xmas closure days, Flexible and hybrid working arrangements.
• Contract: Permanent or 18-Month Fixed Term
• Opportunities for professional development and continuous learning.
• A collaborative and supportive work environment.

How to Apply
ABRSM are working in partnership with Hays Senior Finance to identify the right person for this role. Please contact Peter O’Sullivan at Hays if you have any queries, but the first step towards being considered is to make your application. If suitable, Peter will follow up with a call to discuss next steps.

Closing date: 4th June 2025
Interviews: 18th and 19th June

RISE is a collaborative effort with the goal of delivering a unified approach to women’s empowerment in global supply chains. Bringing together the world’s four largest women’s empowerment programs in the global supply chains - BSR’s HERproject, CARE International, Gap Inc.’s P.A.C.E. Program and ILO-IFC Better Work, RISE will leverage the combined experience in over 21 countries to achieve transformative change for the millions of women who work within supply chains globally. 

RISE will focus on three interrelated pillars of action to tackle both immediate barriers and medium/long term structural improvements for women workers. These include increased agency, confidence, and communication, increased access to and control over financial products, services and resources, enhancement of the capabilities of unions and industry organizations, and implementation of policies at the workplace level, but also regional and national levels that promote gender equality.

Pillar 1: Capacity Strengthening: Working in factories in key countries, RISE will achieve impact with a network of local civil society partners and organizations working on gender equality to deliver worker capacity building programs.  There are four options available (i) Foundation – a 13 month needs based worker training program (ii) Digital – an 8-month tablet-based learning on health, financial literacy and stress management, (iii) Respect - one year program on gender-based Violence prevention and remediation and (iv) Financial Health – a one-year program on financial capability, resilience and inclusion​.

Pillar 2: Market Transformation: RISE will work with and encourage leadership from industry actors (brands, buyers, suppliers, and worker representatives) to improve operating practices at all levels in global value chains to support greater gender equality outcomes. 

Pillar 3: Influencing: RISE will leverage the founding partners’ existing relationships and identify opportunities to work in partnership to influence employer/company/factory policies, programs, and budgets, as well as government policies that impact workers, in particular women workers.

PURPOSE OF THE CONTRACT

The consultant will lead the implementation of RISE’s MEL framework to ensure that data and insights inform the organization’s work and effectively demonstrate our impact.

The consultant will embed MEL systems across the organization, provide technical support and guide the teams. In addition, the consultant will lead on evaluation, develop data collection tools, analyze data and share reports and learning to improve program effectiveness.

The consultant will also demonstrate RISE’s impact to internal and external stakeholders.

Scope of Work

MEL Management and Implementation

• Implement MEL frameworks, including Theories of Change, Logical Frameworks, KPIs, and outcome indicators, ensuring they remain up-to-date and aligned with RISE values.
• Systematically integrate MEL across all programs and organizational processes to drive continuous improvement.
• Build teams’ MEL capacities and capabilities through direct technical support and guidance on MEL systems, data use, and strategic alignment.
• Foster a culture of learning through strategic reviews with the teams, gathering evidence and learning: key insights, impact narratives and lessons learnt.
• Lead quality assurance of MEL processes to improve rigor and integrity. Assess their strengths and weaknesses and recommend improvements.
• Provide strategic MEL input to support organizational planning, grant reporting, and decision-making, providing insights that support RISE’s aim of multistakeholder action.

Program Evaluation

• Design and implement robust evaluation methodologies. Refine measurement indicators and develop tools for data collection (quantitative and qualitative).

• Develop and oversee data collection tools such as surveys, focus group protocols, and interview guides.
• Lead baseline, midline, and endline evaluations, including analysis and reporting.
• Lead on impact assessments for RISE’s program areas

Data Management, Analysis & Reporting

• Manage data collection, cleaning, analysis, and visualization using appropriate software tools.
• Ensure data integrity, consistency and compliance with ethical standards and GDPR.
• Produce high-quality, accessible impact reports for internal and external audiences.
• Develop key learning products to improve internal and external communications.
• Proactively explore innovative ways to analyze data, including the use of A.I., to support more efficient analysis.

Communications

· Demonstrate RISE’s impact through a variety of channels like external publications, reports and insights, communicating value to stakeholders.

• Engage internal and external stakeholders by showcasing social impact stories and deliverables.

Note: This Scope of Work is not exhaustive but reflects a range of duties the consultant will perform. The job description will be reviewed regularly and may be changed based on experience and in consultation with the consultant.

Person specification

Essential criteria:

• Minimum8+ years of experience in MEL roles within sustainability, development, or impact-focused organizations.
• Proven experience designing and leading MEL strategies and frameworks, preferably across multi-country or cross-sectoral programs.
• Strong background in both qualitative and quantitative methods and tools.
• Knowledge of leading global best practice and emerging trends in the collection, measurement, management and reporting of social impact data.
• Excellent analytical and research skills, including the ability to process large amounts of information, distribute it appropriately and extract critical analysis from it.
• Advanced proficiency in data analysis tools and visualization platforms.
• Demonstrated experience translating complex data into strategic insights and engaging reports.
• Strong project management, research, reporting writing and presentation skills.
• Excellent communication skills – verbal and written.

· Excellent relationship management internally and externally.

· Able to manage multiple diverse projects and prioritize workload.

· Excellent team-working and cross-team collaboration and influencing skills.

· Ability to review proposals and contribute to the development of project designs, evaluation methods, logic models, performance indicators, and monitoring and evaluation frameworks.

Desirable criteria:

· Excellent understanding of measuring women's empowerment and social impact programs on a global scale, and in emerging markets.

· Excellent understanding of programs that focus on workers employed in global supply chains.

· Experience designing and implementing gender equality approaches to MEL.

· Experience in technical advisory roles or equivalent.

· Flexibility to undertake overseas travel.

 Reporting and Location

The consultant will report to the RISE Program Director.  This is a remote part-time (2-3 days) role, with preference for UK-based consultants. The initial contract will be for a period of six months, at which point it will be reviewed for extension.

We are seeking a skilled and experienced Services Manager to lead on the delivery of our services for children and young people with additional needs (SEND). This includes an Afterschool Club, Weekend and School Holiday Playschemes/Teens sessions and evening youth groups.   The role is offered on a 3-5 day per week basis with at least one Saturday a month and school holiday working.

​The role involves planning and delivering inclusive, engaging, and structured group sessions within a fun, safe, and supportive environment. You’ll be key in mentoring staff, ensuring quality service delivery and getting to know the children, young people and families we support.

Key Responsibilities

Planning & Organisation

· Collaborate with the Team Leader to manage bookings and allocate places across sessions.

· Support with recruitment and line management of Group Leaders, Deputy Group Leaders, and sessional staff, working with the Head of Services and Talent Acquisition Manager.

· Develop creative, inclusive session plans in partnership with Group Leaders, ensuring activities meet the needs and interests of participants.

· Procure resources for sessions including sensory toys, arts and crafts materials, baking supplies, etc.

· Ensure session documentation and CRM records are accurately maintained.

· Maintain excellent communication with parents, carers, social workers, schools, and internal teams.

· Identify and coordinate training needs within the team, taking part in relevant professional development.

· Liaise with the Office Manager to ensure all spaces used are clean, safe, and hygienic.

· Work with the Marketing Manager to share impact stories, quotes, and photos (with appropriate consents).

Session Delivery & Quality

· Oversee the delivery of all sessions, ensuring they are age-appropriate, engaging, and meet the needs of young people with SEND.

· Supervise and coach staff during sessions, providing guidance on behaviour management and inclusion strategies.

· Ensure every session promotes fun, safety, and a sense of belonging.

· Support staff in session planning and resource management, ensuring spaces are left tidy and ready for the next use.

· Plan and coordinate meals/snacks for afterschool sessions, ensuring adherence to food hygiene standards.

· Foster independence in young people, supporting them to develop social, communication, and life skills.

· Provide hands-on support where needed, including personal care, eating and drinking, mobility, or emotional regulation.

· Implement a simple outcomes framework to measure impact and track progress.

Safeguarding, Incidents & Compliance

· Ensure all safeguarding policies and procedures are followed, maintaining a vigilant and proactive approach to child safety.

· Record all incidents and accidents using CPOMS and escalate urgent concerns appropriately to the Head of Services and Quality and/or CEO (Designated Safeguarding Lead).

· Model professional curiosity and promote a culture of safeguarding awareness ("It could happen here" mindset).

General Responsibilities

· Comply with all LinkAble policies and procedures, with a focus on safeguarding, equality and diversity, and health and safety.

· Attend relevant training and contribute to a continuous learning culture.

· Support team collaboration by assisting colleagues during peak times or staff absence.

· Represent LinkAble’s values in all interactions with staff, families, professionals, and the wider community.

· Undertake additional duties as reasonably required to support the evolving needs of the service.

·

Equal Opportunities Statement:
LinkAble is committed to equality, diversity, and inclusion and welcomes applications from people of all backgrounds. We are especially keen to hear from individuals with lived experience of disability or neurodiversity.

About Us
Allergy UK is the leading national charity dedicated to supporting the millions of people in the UK who live with allergic conditions. We work tirelessly to raise awareness, provide expert advice, and advocate for improved healthcare and rights for those affected by allergies.

The Role
We are looking for a dynamic and driven Fundraising Manager to play a crucial role in managing our amazing corporate partnerships, acquiring new business and the effective stewardship of our supporters. In this role, you will deliver on the £384k corporate partnership target.

Why Join Us? At Allergy UK, you’ll be part of a supportive and passionate team working to improve lives. We offer a collaborative environment where your ideas and expertise will shape the future of allergy awareness and advocacy in the UK. This is your chance to use your skills to create lasting change!

£28,000 - £30,450 per annum

Permanent, full-time (37.5 hours per week)

Hybrid working with regular travel to our London Bridge Office

What the job involves

We’re on the lookout for a Direct Marketing Executive to join our Individual Giving Team here at Prostate Cancer UK. This role focuses on acquiring new cash and regular givers across a range of channels including direct dialogue, direct mail, digital and telephone, helping fund research that will save and improve lives.

In this role you’ll be part of an exciting time at the charity, joining us as we roll out our new Fundraising strategy and continue investment in Acquisition. You’ll drive on campaigns across a broad range of channels, with the aim of recruiting new, and re-engaging, lapsed regular and cash supporters. You’ll look for ways to test and innovate to drive the lowest attrition, best ROI and strongest lifetime value. You’ll collaborate with colleagues from across the organisation to drive the best creative, messaging, targeting and data insights.

What we want from you

Aside from excellent knowledge and experience of working in a direct marketing environment, you’ll also have a range of channel experience and marketing knowledge, ideally gained from a fundraising environment.

You’ll possess first class communication skills; a strong team ethic and you’ll be at ease working with key internal and external stakeholders at all levels. The ability to manage expenditure budgets and projects is also essential, along with proven knowledge of data protection and sector compliance.

If you’re looking for a role where you can make a meaningful difference every day, we’d love to hear from you.

Why work with us?
Every man needs to know about the most common cancer in men – prostate cancer. It’s a real and present danger that takes over 12,000 of our dads, grandads, brothers and friends each year.

Prostate Cancer UK is the largest men’s health charity in the UK. We have a simple ambition – to stop prostate cancer damaging lives. We invest millions in research to revolutionise testing, treatment and care. We’re blazing a trail to a screening programme that could save thousands of lives with regular, accurate tests for all men at risk. And we work tirelessly to spread the word about risk and offer specialist support to people living with the disease.

Work with us and you’ll see your efforts pay off as we give men and their families the power to navigate prostate cancer.

Our commitment to equity, diversity and inclusion

At Prostate Cancer UK we’re committed to righting health inequalities across the UK, starting with those faced by Black men. This includes ground-breaking research into Black men's risk and working with communities directly to overcome barriers to the diagnosis and treatment of prostate cancer. To make this happen, we're dedicated to being an inclusive, proactive organisation, as we strive to be Allies to Black communities. We’ll achieve this by advocating and working alongside those communities to promote change. We're also working to be Allies to each other, not only protected groups. In 2024, we launched our New Ally Ship Training Programme. All colleagues at Prostate Cancer UK will be trained to act and identity as an Ally. 

We've also signed Business in the Communities Race at Work Charter, as a dedication to our Black health equity work and wider EDI priorities. As a signatory, we're responsible and accountable for driving positive change.

Ways of working

Our hybrid working approach combines the best of flexible working – a positive work/life balance, inclusive and accessible platforms, and online information at our fingertips.

Next steps
More information on what we offer, as well as the role, can be found on our vacancies page. Please download our job profile document (job description) with our ‘How to apply’ section sharing the key points to refer to in your application and to apply, please visit the website via the apply button.

The closing date is Sunday 1st June 2025.  Applications must be submitted by 23:45 UK time.

Interviews: By arrangement. Currently scheduled for the Thursday 5th June 2025.

Prostate Cancer UK is a registered charity in England and Wales (1005541) and in Scotland (SC039332). Registered company number 02653887.

Data and Digital Systems Manager

Impetus

£48,412 per annum plus benefits

Permanent

Full time (37.5 hours per week), part time considered

Flexible hours

Hybrid - 2 days/week in the Charing Cross office, Central London

Impetus is somewhere you can feel included and have the chance to thrive! The collaborative and supportive team is searching for a new Data and Digital Systems Manager to work across all teams and be responsible for how all data is monitored and used throughout the organisation.

Please feel free to be yourself and get in touch, even if you're not sure at first. We welcome interest from anyone with the relevant skills and the diverse team at Impetus will ensure you are set up for success from day 1! Reasonable adjustments to help you work are welcome!

Values are important to the team and you will form a very important connection between the various functions. You will need to enjoy sharing and helping others understand data and technology. You'll need to adhere to the following values.

Evidence led and results driven for young people

We pursue excellence for the young people we work with, are wholly committed to

better outcomes, unapologetically results driven, and accountable for our actions.

High trust, high challenge

We invest the time, kindness, integrity and honesty needed to build and sustain long term

relationships. We focus on developing high trust, to allow for high challenge,

helping our colleagues, partners and supporters to be our very best selves in pursuit of

our mission.

Diversity enables us to thrive

We seek to embed diversity of thought, background and experience in every aspect

of our work. We are open, thoughtful and proactive in better understanding and

challenging our assumptions to better deliver the change we seek.

Brave and open

We are brave and open; exploring new solutions to long-term problems, asking difficult

questions well; learning from mistakes and challenging the status quo when needed.

Collaboration always

We will not succeed alone. We seek meaningful, productive partnership with others to

achieve our mission and drive systems change for young people.

We are looking for someone who has;

• Advanced knowledge of, and significant experience with, Salesforce development in a professional context

• Experience around ensuring compliance with GDPR and cybersecurity frameworks

• PowerBI or similar visualisation tools

• Significant experience of collaborating closely with varied non-technical stakeholders to determine requirements, evaluate solutions, and plan development

• Excellent team player, willing to work flexibly and collaboratively to respond to changing organisational needs/priorities

• Excellent written and oral communications skills with the ability to communicate effectively in a range of formats to a range of audiences, including training non technical colleagues

• Strong project management skills

• Ability to work independently and use initiative to manage a busy and varied workload

• A commitment to Impetus’ mission

• A commitment to equality, diversity and inclusion

As the role develops, you may be required to use some of the below so any experience would be useful;

» Google Analytics

» Snowflake (or similar data warehouses)

» Fivetran (or similar ETL tools)

» Xero (or similar Finance tools)

» Canto (or similar Digital Asset Management systems)

» T-SQL.

» Experience with cross-system automation tools e.g. Zapier, Power Automate.

If you are interested in being part of the Impetus team, please get in touch with Lucy at Bamboo Fundraising Recruitment for an inital chat.

Join the V.I.P. as our Director of Delivery and Operations as we work towards transforming the future for young people affected by violence.

Applications close: 9 a.m. Monday 16th June 2025
Location: Hybrid (office in Hammersmith)

About The Violence Intervention Project (V.I.P)

The Violence Intervention Project (V.I.P) is a forward-thinking charity focused on reducing serious youth violence (SYV) among young people in West London.

Founded in 2017, V.I.P. combines therapeutic approaches with practical support to help young people, their families, and communities build safer, more positive futures.

At the heart of our work is the Urban Therapy model, a clinically informed, trauma-focused intervention that supports youth in navigating the challenges of violence, poverty, and emotional distress.

We collaborate closely with statutory services and community partners to ensure long-term impact and sustainable change.

With a strong presence across several boroughs, V.I.P. is dedicated to innovation, prioritising employee well-being, and fostering a supportive, growth-oriented team culture. We work with young people where they feel most comfortable—whether at home, in the community, or on the streets—ensuring flexibility and accessibility in our approach.

Our mission is to create a lasting impact in the lives of those we support, driving meaningful change through evidence-based practice and compassionate, relationship-driven care.

About the role

As Director of Delivery and Operations, you will play a pivotal role in leading the scaling and operational excellence of V.I.P.’s impactful programmes. You will ensure that our services are delivered efficiently and effectively, while maintaining the highest quality standards as we grow.

Your leadership will be crucial in overseeing the strategic development of new income-generating programmes, ensuring their integration into the wider organisational strategy, and embedding data-driven decision-making to enhance impact.

You will have a direct impact on V.I.P.’s growth and ability to expand our transformative work, ultimately improving the lives of young people affected by violence across West London.

Who we are looking for

We seek a strategic and results-driven leader with a proven track record in programme delivery and operational management. The ideal candidate will bring a blend of leadership, innovation, and a passion for tackling youth violence.

You will have the ability to scale programmes, optimise resources, and embed impact measurement frameworks.

Essential qualities, skills, and experience include:

• Extensive experience in leading and scaling programmes, ideally within the charity or social sector.
• Proven success in driving operational efficiency, resource management, and quality assurance.
• Strong leadership skills, with the ability to motivate and develop a diverse, cross-functional team.
• Exceptional communication and stakeholder management skills, with experience engaging with local authorities and statutory partners.
• Data-driven mindset, with experience embedding monitoring and evaluation systems into programme delivery.
• A commitment to the well-being of young people and an understanding of trauma-informed care and youth violence.

If you are a visionary leader ready to make a lasting impact, we want to hear from you.

Please click 'Redirect to recruiter’ to be redirected to the Peridot Partners website, where you can find full details of the candidate profile and register your interest to apply.

Applications for this role close at 9 a.m. Monday 16th June 2025.

Job Title: Programme Lead (Out There Award)

Team:Programmes and Delivery

Location: Hybrid (split between home-working and either London, Cardiff or Edinburgh)

Interview Dates:

• First round interviews (online - Teams) Tuesday 24th June
• Second round interviews (in person in our London office) Monday 30th June

*This role sits within a pay grade with a pay range of £32,395 to £48,593. The salary on appointment will be set at the lower end of the pay range, to a maximum of £35,635 depending on the candidate's skills and experience. This approach aims to ensure fair compensation for new hires while maintaining alignment with the structured pay scale for the role.

It’s an exciting time to join the Ramblers as we have recently refreshed our strategy to support the delivery of our long-term ambitions.

We need your drive, knowledge, skills, and creativity to help us raise awareness of the Ramblers and what we stand for, enabling the charity to grow its supporter base and open up the joys and wellbeing benefits of walking to many more people.

We make everyone feel welcome and part of the Ramblers community. We make sure we all feel respected and accepted and know our contributions make a difference in achieving our mission.

Context and purpose of role

The Out There Award (OTA) increases the skills, confidence and social connections of young adults (18-26 years) from diverse backgrounds to enjoy the outdoors responsibly. As a member of the Programmes team, the Programme Lead (Out There Award) will be responsible for the successful development and delivery of the programme across GB.

Key responsibilities

• Lead on the design, development and operational delivery of the Out There Award programme across GB.
• Create operational delivery plans – to identify milestones, monitor risks, resolve issues and manage resource requirements.
• Design and develop resources and processes to support programme implementation.
• Be responsible for managing a budget in line with programme goals and objectives.
• Be responsible for evaluation and reporting, to ensure the programme meets KPIs and delivers measurable impact.
• Manage new and existing strategic partnerships with outdoor organisations and those working with young people facing barriers to becoming active outdoors.
• Work with partners to recruit participants to the Out There Award, and to promote the programme more widely.
• Develop a network of delivery partners and instructors.
• Engage diverse audiences from young people facing additional barriers to getting outdoors, to senior stakeholders including government funders, and other strategic external partners.
• Directly deliver some OTA events to support the continued development and co-production of the programme.
• Work closely with Nations Directors, Community Development Officers and the Fundraising team to secure the support required to sustain and grow the programme.
• Ensure robust risk management systems are in place to ensure the safety of participants and instructors.
• Ensure programme compliance with relevant policies and regulations.
• Review the programme annually to identify lessons learned or areas for development to drive continuous improvement.

Other

• Work collaboratively as a member of the Programmes team, to share learning and develop innovative practice in programme design and development.
• Engage and proactively develop excellent working relationships across the organisation
• Undertake such other duties as may be reasonably required of the post.

The person

Qualification

• Lowland Leader Award or higher

Knowledge and Experience

• Programme management experience – including responsibility for planning, budgeting, and monitoring and evaluation.
• Experience recruiting, training and managing staff, volunteers and suppliers.
• Experience designing and delivering a training programme – working with participants to drive innovation and continuous improvement.
• Knowledge and experience of working with young adults with an understanding of the potential barriers to participation in outdoor recreation.
• Experience managing relationships with strategic stakeholders.
• Further outdoor qualification or experience – especially walking, group leadership and risk management.

Skills and Leadership

• Ability to develop, introduce and champion new ways of working as an expert on outdoor education.
• Strong verbal, written and digital communication skills – with an ability to convey information clearly with a range of different audiences.
• Ability to work with a range of internal and external stakeholders.
• Excellent interpersonal skills and ability to build strong relationships.
• Ability to work independently and collaboratively to achieve common goals.
• Ability to use initiative and to be flexible and adaptable in approach.
• Ability to analyse information thoroughly and make sound decisions and recommendations.

Personal Attributes

• Interest in walking and a commitment to the principles of inclusion and enabling everyone to feel welcome in the outdoors.
• Able to engage diverse audiences, including young adults and senior decision makers.
• Flexible and able to develop strong, collaborative team relationships
• Entrepreneurial approach to developing and growing innovative projects.
• Flexible and resilient with the ability to work under pressure and to deadlines.
• Willingness to travel and to spend evenings and weekends away from home as required.

Values and Behaviours

Our values are the core principles that guide us daily in our work and our membership of the Ramblers. We all share the passion that walking is for everyone and by living our shared values we can ensure the Ramblers is an organisation to be proud of. Our values will earn trust for the Ramblers brand which will allow us to open up a world of walking opportunities for even more people.

Inclusive

We make everyone feel welcome and part of the Ramblers community. We make sure we all feel respected and accepted and know our contributions make a difference in achieving our mission.

Inspiring

We strive to inspire people through the way we act and the things we say. We channel our passion and ambition so others are moved to help us achieve our mission.

Empowering

We empower and encourage each other to make a positive contribution to our teams and the Ramblers. We do all we can to make sure everyone has the ability, and feels confident, to take action.

Responsible

We take responsibility for ourselves and those around us seriously, by always acting in a safe and supportive way. We care about the environment and make sure we do what we say we will do.

As the first Head of Operations, you will provide strategic oversight, work with staff to translate our strategy into actionable, measurable plans for efficient and effective work, which will enhance the impact for people in immigration detention.  Your management of the team’s operations will support our growth, resilience, and sustainability.

For futher information see the Application Pack

What they say about Medical Justice;

“What Medical Justice did was absolutely remarkable. They sent two specialists to see me in Harmondsworth and they did the most amazingly thorough job documenting all my scars. Then I got my medico-legal report which was over 40 pages long. They did thorough, professional work – there is nothing more that they could have done and ultimately this work got me out of detention.” – former detained person and Medical Justice client

“[Medical Justice] has strong characteristics and a highly respected reputation. It is regarded as principled, expert and evidence-based, tenacious in its casework and policy work, fierce and ferocious when needed and brave in the way it speaks truth to power.” – fellow non-governmental organisation

“Medical Justice has an outsized impact for its size – it is highly effective and the team is absolutely terrific, which is all the more impressive in the difficult political context.” – Medical Justice funder

Informal online information sessions

An opportunity to ask questions about Medical Justice and its work as well as about the Head of Operations role ;

12.30-1.30pm Thursday 22nd May

12.30-1.30 Thursday 5th June

Job Title: Team Lead - Member and Supporter Experience

Team: Member and Supporter Experience

Location: Hybrid (split between home-working and London)

Interview Dates: W/c 16 June

*This role sits within a pay grade with a pay range of £32,395 to £48,593. The salary on appointment will be set at the lower end of the pay range, to a maximum of £35,635 depending on the candidate's skills and experience. This approach aims to ensure fair compensation for new hires while maintaining alignment with the structured pay scale for the role.

It’s an exciting time to join the Ramblers as we have recently refreshed our strategy to support the delivery of our long-term ambitions.

We need your drive, knowledge, skills, and creativity to help us raise awareness of the Ramblers and what we stand for, enabling the charity to grow its supporter base and open up the joys and wellbeing benefits of walking to many more people.

We make everyone feel welcome and part of the Ramblers community. We make sure we all feel respected and accepted and know our contributions make a difference in achieving our mission.

Context and purpose of role

At the heart of the Ramblers lies our community of over 100,000 members and supporters, enabling us to fulfil our charitable mission across the length and breadth of Great Britain.

This role is pivotal in ensuring the delivery of excellent supporter service, coaching and empowering the Member and Supporter Experience Officers to meet the needs of our supporters. You will play a key role in fostering a positive experience for supporters, managing relationships with third-party suppliers, and driving continuous improvements across processes and systems. As a key point of contact for internal teams, you will traffic-control workloads, ensure smooth project delivery, and act as a champion for supporters across the organisation.

We are looking for someone with experience in working in high in-bound volume (calls/emails) supporter or customer service environments. The candidate must have experience in handling multiple enquiries across different channels and ideally in coaching, mentoring or supervising others.

Key Responsibilities:

Team Leadership and Coaching

• Manage the Member and Supporter Experience Officers, providing the skills and knowledge to deliver excellent supporter service through tailored training and coaching.
• Lead regular check-ins and team huddles to review progress, share updates, and address any challenges or blockers.
• Support the monitoring of quality and productivity using satisfaction ratings, and performance measures. Take remedying actions, such as further training or support.
• Co-ordinate key business project delivery within the team, liaising with other teams, coaching the team, and supporting delivery.

Supplier and Project Management

• Manage relationships with key suppliers, including our payment processor, and fulfilment centre. Be responsible for briefing them on new projects and setting up procedures.

• Monitor supplier SLAs and performance measures, ensuring consistently high standards. Manage projects with third-party suppliers to time and budget.

• Proactively identify new solutions or efficiencies to improve working practices.

Operational Oversight

• Act as the first point of contact for incoming requests from other teams and campaign briefings, managing the team’s workload and rota.
• Oversee the scheduling and management of team rotas, ensuring adequate coverage for incoming enquiries, including peak periods and project delivery deadlines.
• Lead the induction and onboarding of new team members, ensuring they are equipped with the knowledge and tools to excel in their roles.
• Provide KPIs on request from the Head of Member and Supporter Experience. Deliver KPI, SLA and insight reporting that drives better decision-making.

High standard supporter care

• Support the team daily in answering incoming enquiries as part of the role.
• Develop and maintain a framework for monitoring the quality of supporter interactions across all touch points and teams through call monitoring, complaints and compliments reporting, surveys, mystery shopping, satisfaction feedback and other performance measures. Where needed, work with relevant managers in other teams to develop solutions.
• Regularly review the quality of interactions handled by team members (e.g., through spot-checking emails, calls, and case resolutions), offering constructive feedback and suggestions for improvement.

Cross-Team Collaboration and Advocacy

• Work closely with teams across the organisation to build and maintain knowledge bases that can be used by all teams to respond to queries and concerns, and to support teams in ensuring compliance with legal and regulatory requirements. 
• Act as an ambassador for members and supporters across the organisation, sharing insights with colleagues.
• Maintain strong relationships across the Ramblers, including Ramblers Cymru and Scotland, ensuring the team delivers a high standard of service aligned with organisational priorities.
• Attend project planning meetings to ensure high-quality supporter care and brief the team on new projects.
• Play an active role in key business projects championing the supporter voice.

Continuous Improvement

• Demonstrate a proactive approach to improving processes, reducing response times and enhancing supporter satisfaction.
• Recommend process improvements for key systems, such as the inbound enquiry system and CRM, in consultation with stakeholders.

Volunteer and Digital Engagement

• Manage office volunteers, ensuring they feel valued and supported to carry out their tasks effectively.
• Input into the development of new digital products (e.g., website and mobile) to enhance membership value and support volunteer-led recruitment and retention efforts.

Other

• Undertake such other duties as may be reasonably required of the post.

The Person

Knowledge, Skills and Experience

Essential:

• Experience in working in a high in-bound volume (emails/call) customer or supporter experience environment
• Strong interpersonal and supervisory skills, with the ability to provide clear guidance, constructive feedback, and coaching to team members.
• A high standard of organisational skills with the ability to effectively prioritise and manage own workload.
• Excellent interpersonal and communication skills, including the ability to write to a high standard.
• Strong numerical skills and the ability to use and interpret data.
• Ability to adapt style, tone and content to a relevant audience.
• Experience delivering excellent supporter or customer care
• A team player, able to develop collaborative, strong and effective working relationships.
• Innovative and solutions-focussed with the ability to build knowledge and learn new skills.
• Experience in working with CRMs (e.g. Salesforce), customer care ticket systems (e.g. Zendesk or Service-cloud) and telephone management systems (e.g. CloudCall).

Desirable:

• Interest in walking and/or being an advocate for the outdoors and natural environment.
• Experience in managing knowledge, learning and/or training in a supporter or customer facing environment
• Experience working within or alongside fundraising or membership teams.
• Experience in providing insight and reporting in a supporter or customer facing environment.
• Experience in working with volunteers, with an understanding of volunteer motivations and needs
• Knowledge of relevant regulatory and legal requirements that impact charities.
• Experience working with third party suppliers.

Personal Attributes

• A team player, develop collaborative, strong and effective working relationships.
• Empathetic and patient, with a genuine desire to help members and supporters.
• Positive and professional attitude.
• Proactive and self-motivated with the ability to work independently.
• Adaptable and flexible in a fast-paced environment.
• Strong sense of responsibility and accountability.
• Committed to the principles of inclusion and enabling everyone to feel welcome in the outdoors. 

 Values and Behaviours

Our values are the core principles that guide us daily in our work and our membership of the Ramblers. We all share the passion that walking is for everyone and by living our shared values we can ensure the Ramblers is an organisation to be proud of. Our values will earn trust for the Ramblers brand which will allow us to open up a world of walking opportunities for even more people.

Inclusive

We make everyone feel welcome and part of the Ramblers community. We make sure we all feel respected and accepted and know our contributions make a difference in achieving our mission.

Inspiring

We strive to inspire people through the way we act and the things we say. We channel our passion and ambition so others are moved to help us achieve our mission.

Empowering

We empower and encourage each other to make a positive contribution to our teams and the Ramblers. We do all we can to make sure everyone has the ability, and feels confident, to take action.

Responsible

We take responsibility for ourselves and those around us seriously, by always acting in a safe and supportive way. We care about the environment and make sure we do what we say we will do.

Are you the person to take The Ivy Street Family Centre to the next level? We are looking for a motivated and passionate Director of Operations who can take this much-loved and vibrant charity into the next phase of its life. 

ABOUT US

The Ivy Street Family Centre is a little oasis of warmth and fun in the heart of Hoxton. We provide welcoming and relaxing spaces for children and their carers where everyone makes friends. We welcome mums, dads, childminders, nannies, grandparents and anyone else looking after under fives.

Ivy Street has a history of serving the local community for over 40 years. We punch well above its weight in terms of reach and impact, and you have the opportunity to build on this solid foundation to reach more people and organisations to improve lives and promote thriving relationships within families in Hackney.

THE ROLE

The main purpose of the role is to build a financially stable base for the work and impact of The Ivy Street Family Centre, by making full use of the income producing potential of our fabulous new centre.

You will work with our small, but wonderful and committed team of play workers to develop our range of services and increase the impact of Ivy Street in Hackney and beyond.

Title: Director of Operations

Reporting to: Ivy Street Family Centre Trustees

Salary: £32,000 (working 4 days/week) or £40,000 (5 days/week); scope for higher salary and/or annual bonus if sustainable funding targets achieved.

Benefits: Eligible to join our stakeholder pension scheme after passing probation.

Location: 54 Ivy Street, Hoxton, London, N1 5JE; up to one day per week working from home.

Hours: 28 (if working 4 days/week) or 35 hours (5 days/week)

Holiday entitlement: 22.5 days (if working 4 days/week) or 28 days (5 days/week)

Contract: Permanent

Closing Date: 15th June 2025

RESPONSIBILITIES

The Operations Director reports directly to the Trustee Board and is responsible for the following:

1. Working with the Trustees

• Overall vision and mission setting: Developing the use of the services and the building and increase the impact of Ivy Street for the benefit of the local community.
• Fundraising: Raising funds from a variety of sources to ensure the long term financial security of the charity, particularly focussing on rental income from the facility.
• Financial: Overseeing finance (with the assistance of a Trustee Treasurer)  and ensuring that regular, accurate financial reports are provided to the Trustees and accurate records are kept, and providing an Annual Report for the annual accounts.
• Compliance: Ensuring that all legal requirements are met:
  • Health and Safety
  • HR
  • Safeguarding
  • All other policies and procedures including risk management.
• Community Impact: Nurturing of outside relationships with other organisations and services.
• Monitoring: Overseeing the quality and monitoring of our services.

2. Day to Day Responsibilities

• Developing and implementing a robust rental strategy to increase the use of the building for the long term financial security of Ivy Street and benefit of the local community.
• Networking with other organisations, charity partners and donors.
• Work with the staff team and trustees to develop and monitor the programme of activities and services.
• Overseeing staff and the activity programme.
• Overseeing the maintenance of the fabric of the building.
• Promoting the charity’s work with other organisations and in the local community.
• Ensuring that accurate financial and service records are kept.
• Developing and implementing a volunteer programme to support the work of the staff and provide opportunities for local people.

3. Reporting

• Attending Trustees meetings.
• Providing regular written reports to the Trustees for each trustees’ meeting.

4. Training

• Ensuring that appropriate training is available to all staff and volunteers.
• Pursuing self development by attending appropriate training courses/events and networking opportunities.

5. Equal Opportunities

• Encouraging mutual understanding, support and co-operation amongst a diverse group of people in line with the Equal Opportunities policy.

6. Safeguarding

• Working with the staff and trustees to ensure that:
  • all staff and volunteers are following safeguarding procedures in accordance with the Safeguarding policy.
  • all DBS checks are up to date.
  • staff and trustees can access appropriate training.

7. Other

• Undertaking other relevant duties as required, in consultation with the Trustees.

ABOUT YOU

Skills and Experience

• A good degree OR relevant professional qualification OR relevant experience.
• Experience of running a facility and programme of services.
• Demonstrable ability to develop and execute a business strategy or fundraising programme.
• Good interpersonal skills and an ability to work as part of a team.
• Strong administrative ability; including computer literacy and experience.
• Willingness to work with volunteers and a positive attitude to their development, including an ability to undertake some on-the-job training.
• An awareness of the factors affecting inner city life and marginalised groups, and knowledge of the local community.
• Knowledge and understanding of relevant Health and Safety, Safeguarding and Equal Opportunities requirements.

Personal Qualities

• Genuine passion for supporting vulnerable families in urban communities.
• Personal commitment to social justice and community development.
• Respect and appreciation for diverse cultural and racial backgrounds.
• Deep resonance with our charity's roots and ethos.
• Self-starter, willing to learn and with a great can-do attitude.

Are you passionate about Jesus and gospel outreach into London?

Are you creative, wise, and inspirational?

Then London City Mission would like to hear from you!

London City Mission shares the gospel alongside the local church of London, equipping everyday Christians to lovingly bring a message of hope in Christ to those least likely to hear it.

One in two people don’t have a Christian friend to invite them to church, open a Bible with them, or tell them the good news of Jesus. We want to see that change. The poor areas of London are incredibly diverse, in fact London is the most ethnically diverse in the world, growing at over 100,000 people a year. The world has come to London – we long to see the Gospel taken to the world by working alongside churches to visit homes and go out into the streets of London with the good news of the Gospel.

We are praying for a talented Director of Fundraising and Supporter Partnerships to join our Leadership Team. You will be inheriting a skilled and diverse team raising income from individuals, legacies, trusts and foundations, corporates and major donors with the support from a new CRM system, to fulfil your responsibilities.

• Salary: £73,000 depending on experience + 13.8% employer contribution to pension, 30 days holiday plus Bank Holidays and 3 days ex-gracia during Christmas and New year + other benefits.
• Location: London City Mission will carefully consider flexible working patterns where possible, though at least 2 days a week presence at Nasmith House, 175 Tower Bridge Road will be necessary.
• Hours: Full-time (40 hours per week). Permanent. Let us know if you need more flexibility than this.
• Responsible for: Currently the team is 12 people, with four direct reports.
• Closing date: Wednesday 11th June 2025 at 5pm BST.
• Interview dates:  A selection of candidates will be invited to a first interview via MS Teams on either Wednesday 25th or Friday 27th June. Those who are invited to a second interview will also be asked to complete a psychometric test. In addition finalist candidates will have the opportunity to have an informal meeting with the CEO, Graham Miller in w/c 30th June.  A second round of in-person interviews is scheduled for Friday 11th July along with the opportunity to meet the team. 

Key Responsibilities:

1. Leading and overseeing the development of Fundraising and Supporter Partnerships Strategy and Operation.

2. Leading and overseeing the management and development of the Fundraising and Supporter Partnerships team.

3. Providing inspiring leadership and contributing proactively to a vibrant worshipping Christian community.

This post is subject to an occupational requirement under Schedule 9 of the Equality Act that the post holder be a practising Christian (see application pack for details).

About the Centre for Armenian Information and Advice (CAIA)

The Centre for Armenian Information and Advice (CAIA) is a vibrant, London-based charity supporting the Armenian community through advice, culture, and care. We’re here to improve the lives of disadvantaged members of our community – including older people, women, children, and refugees – and to honour and promote Armenian heritage in the UK.

Based at our Hayashen Centre in Acton, we offer everything from legal advice and youth work to a lunch club for the elderly, cultural events, and community training. Our work is only possible through the dedication of a close-knit team of staff, volunteers, and supporters.

The role

CAIA is seeking an organised, efficient and friendly Centre Manager to be responsible for ensuring the smooth running of CAIA’s building, the Hayashen Centre, and the organisation’s overall administrative systems and processes. This is a varied and meaningful role where no two days are the same; it will suit someone who thrives in a hands-on atmosphere and is passionate about community impact.

Main Purpose of the role:

● Oversee front-of-house and client engagement

● Ensure the smooth running of the building

● Manage administrative policies, processes and procedures