Concierge jobs

Night Concierge

If you're proactive, people‑focused and ready to create safer nights for those who need it, we’d love to hear from you.

Location: Maritime Court, Wallsend

Salary: £26,255 per annum

Closing Date:17 May, 2026

Employment Type: Permanent

Hours per week: 37.5

About the Role

You’ll play a vital part in delivering our mission: tackling homelessness, widening opportunity and championing fairness. Whatever your specialism, you’ll help create a safe, inclusive and empowering environment where people can thrive and move forward with confidence. 

As our Night Concierge at our service at Wallsend, you’ll be the steady, reassuring presence that keeps our accommodation safe, secure and welcoming for young people and adults at risk of homelessness. You’ll manage building security, respond to emergencies, carry out safety checks and provide calm, practical support when it’s needed most. 

You’ll bring confidence, clear communication and experience working with vulnerable people—plus a commitment to safeguarding, equality and respectful practice. In return, we’ll equip you with full training, ongoing support and the tools to thrive. 

 In this role, you will:

• Ensure the safety, security and wellbeing of residents throughout the night

• Monitor building access, conduct regular checks and oversee CCTV (where applicable)

• Act as first responder to emergencies, incidents and safeguarding concerns

• Provide calm, practical first‑contact support to clients during night hours

• Maintain Health & Safety standards, logging issues and completing light cleaning/maintenance

• Keep accurate night logs and deliver clear shift handovers

• Work independently while collaborating effectively with staff, volunteers and contractors

• Promote dignity, respect, equality and Depaul’s values in all interactions

About You

You bring your confidence, calm energy and people‑first attitude to our night team. You use your understanding of homelessness, sharp communication skills and strong safeguarding instincts to respond swiftly and professionally to whatever arises, all while staying composed under pressure, treating everyone with dignity and working independently with real integrity.

What You’ll Receive

· Tailored training and development

· Flexible working options where suitable

· 26 days annual leave, rising with service

· Family friendly leave policies

· Pension scheme with employer contributions up to 7%

· Employee Assistance Programme with 24/7 GP access

· Discounts across retail, travel, food, fitness and more

· Cash health plan for you and your family

· Death in service benefit

· Access to legal and practical support

Safer Recruitment

Depaul UK is committed to fair and inclusive recruitment, and we welcome applications from people of all backgrounds. If a role requires it under the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975, we will carry out the appropriate Disclosure & Barring Service (DBS) check. We only look at information that is relevant to the role, and a criminal record will never be treated as an automatic barrier to employment. All DBS information is handled sensitively, confidentially and in line with the DBS Code of Practice, and we encourage applicants to discuss any concerns with us openly. 

About Depaul UK

In the 1980s, high unemployment and steep inflation was contributing to a shocking rise in youth homelessness across London. Thousands of young people were sleeping rough every night, with many areas notoriously dubbed “cardboard cities” due to the visible rise in street homelessness. Appalled by the scenes playing out across the capital, a group of people came together to tackle the challenge head on. Led by Cardinal Basil Hume and Mark McGreevy OBE, in 1989 Depaul UK was born.

What began as a single housing project in North London soon expanded across London, Greater Manchester and the North East of England. Today, Depaul UK provides accommodation, prevention and support services to thousands of marginalised young people across the UK each year.

As our name suggests, the work of Depaul UK has been inspired by St. Vincent de Paul – a man who devoted his life to helping vast numbers of people throughout the 17th century. St. Vincent de Paul’s belief in the intrinsic worth of all people and his commitment to taking bold action remain central to our values today. Depaul UK now forms part of a family of Depaul charities around the world. We each focus on the specific challenges in our own countries, but we’re united by our shared values and mission to end homelessness.

Our Anti-Trafficking and Modern Slavery safe house in Bath accommodates victims of Modern Slavery who are being supported through the National Referral Mechanism. Our aim is to provide tailored, person-centred support and to assist them transitioning from victim to survivor. Our setting supports adult female victims of Modern Slavery, of all nationalities, faiths and sexual orientations. 

As our Female Night Concierge on these waking shifts, you will ensure the safety, welfare and wellbeing of existing residents, and provide a warm welcome for any newly referred victims of modern slavery who arrive overnight. You will empathically engage with residents who might seek your assistance, and work to provide empowering support.

As well as providing support, you will be required to perform relevant administrative work, answer phone calls, and respond to any arising emergencies or out of hours referrals. To ensure the safety and security of our residents, you will carry out building checks; and as a night shift is typically quieter than our busy day shifts, you will also perform domestic/cleaning duties to support with the smooth running of the setting.

You’ll need excellent customer service and people skills, and be able to use your initiative whilst you lone work on the shift. Your experience in working with vulnerable people in a supportive setting will be put to good use. You will be proficient in using a range of IT packages, and understand the importance of accurate record keeping. 

We value our employees, providing training and development opportunities to keep you up to date and fully equipped for your work and beyond. Our site in Bath is just out of the city centre, but located on a main bus route, and has free on-site parking.

This role has an Occupational Requirement that the post holder is a FEMALE ONLY.

Please note this is a fixed term position until December 2026 

Working hours: 31.5 hours per week

Working details: Waking Shifts 4 on 4 off covering Monday to Friday 1900-0400 hours and Saturday and Sunday 1800-0300 hours

Closing date: 31st May 2026 at 23.59

Interview Date: To be confirmed

Additional Salary information: 10% Night shift allowance awarded 

In order to complete your application please download and read the job profile and any other attachments.

In the job profile you will find the criteria required for the role please make sure that you address this in your supporting statement as this forms the basis of our shortlisting.

Appointment will be subject to satisfactory references, a criminal record check an Enhanced with barred list DBS Disclosure check for adults and child workforce, and evidence of your Right to Work in the UK in line with Home Office requirements.

As we are not a licensed sponsor, applicants must already have the right to work in the UK. Details on how to prove your Right to Work can be found here.  

Please note that any Salvation Army employees who are under notice of redundancy and apply for this position will be given priority consideration.

We reserve the right to close this advert earlier if we feel that we have received sufficient applications.

Promoting equality in the workplace and as a disability confident leader scheme employer, we guarantee to interview all disabled applicants who meet all the minimum essential criteria for the vacancy.

About the role:

At North London Multi-Disciplinary Rough Sleeping Hub, you’ll play a key role in keeping the service safe, steady and well run overnight. You’ll be supporting people who have come directly off the streets and are navigating multiple disadvantage, helping to create an environment where they can rest, feel secure and continue moving forward.

As a Night Concierge, you’ll take ownership of the building overnight. That means managing access, carrying out regular checks, monitoring safety and responding to anything that arises. You’ll be the main point of contact for clients during your shift, offering a calm, respectful presence and stepping in when support is needed.

Alongside this, you’ll keep things running behind the scenes. You’ll record incidents and key information accurately, complete handovers for the day team and make sure nothing gets missed. You’ll use internal systems to log activity, report repairs or concerns and communicate clearly with the wider team so there’s continuity between day and night.

Some nights will be quiet and routine, others less predictable. You might be carrying out welfare checks, managing the building, responding to queries or supporting someone who needs reassurance. It’s a role that combines responsibility, independence and people-focused work, where your consistency and judgement help keep both clients and the service on track.

Positions Available: We have two positions available at 44 hours per week, these will include weekend working with shift patterns to be discussed and confirmed at interview stage. 

About you:

• You bring a calm, grounded presence and can hold your own in challenging or unpredictable moments.
• You know how to build trust quickly while keeping clear, professional boundaries.
• You have experience supporting people facing multiple disadvantage and approach your work with empathy and respect.
• You’re confident using your judgement, taking initiative and making decisions when it counts.
• You communicate openly and respectfully, with a natural ability to de-escalate and put people at ease.

About us:

We’re London’s leading homelessness charity – and we get things done.

In a city where hundreds are forced into homelessness every day, our work has never been more needed or more challenging. And we’re not shying away. We’re rolling up our sleeves to make change and helping over 10,000 Londoners every year. We prevent homelessness, provide safe places to live and give people the opportunity to rebuild their lives and transform their futures. And we never give up. 

We’re here for Londoners wherever they are on their journey. We start with trust, building relationships that help people feel safe, supported, and ready to move forward. Every day, we put people first in everything we do, challenging injustice and barriers that keep people from the safety, stability and opportunity they deserve. We stand alongside people as they rebuild and shape a future that feels their own. 

Joining Single Homeless Project means joining a team that’s bold, compassionate and determined to do better for the people we support and for each other. You’ll work alongside colleagues with lived experience, in a space that’s trans-inclusive, disability-friendly, and actively striving to be anti-oppressive and equitable. 

We’re not perfect, but we’re real. We listen. We learn. And we push forward, together. Because this isn’t just a job. It’s a chance to lead with empathy, spark change, and help build a London where no one is left behind.

Important info:

Closing date: Sunday 10th May at midnight

Interview date: Friday 22nd and Monday 25th May online via Microsoft Teams

Please note shortlisted candidates will be required to complete a short psychometric test before being confirmed for interview. 

This post will require an Enhanced DBS check to be processed (by SHP) for the successful applicant.

Please note applications are reviewed for AI use in application questions. Applications requiring sponsorship or with insufficient right to work will not be accepted or progressed.