Job Title: Office Administrator
Department: Executive Team
Basis of Appointment: Full Time (38.5 hours)
Salary £24,120 per annum
Location: London
Changing the world takes passion and dedication
Isn’t it time that your passion and dedication be channelled towards a career and community that genuinely changes lives?
If you...
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want to transform your own life by transforming the lives of others
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crave a career that creates opportunity for others
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desire to make dreams come true for those who never thought it possible
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know that education is the foundation from which we can change the world
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believe that today’s young people can transform tomorrow
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strive for world peace and global sustainability
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dare to dream
...then a career with UWC could be the change you need.
UWC is a global family of schools with a powerful difference. With a shared goal of working towards global peace and sustainability, we bring together young people from around the world to study in one of our 18 schools on four continents. There they don’t just learn how to be great at passing exams. They learn how to communicate across cultural boundaries. They develop the skills to be a changemaker. They design and engage in initiatives that transform their lives and the lives of those around them for the better. And they stay a “UWC-er” for life, becoming part of a global community of over 60,000 changemakers transforming the lives of others.
Working with us will inspire and challenge you
Driving a mission to make the UWC experience available to tomorrow’s changemakers, irrespective of their background, beliefs and economic means demands colleagues with passion and dedication, and a talent for transformation. Our students go on to become leaders in politics, NGOs, social enterprises, community movements, charities, and business. For life, they remain dedicated to the UWC mission and many of them remain in close contact with us, their school, and their peers.
Are you our new London Office Administrator?
Right now, we are searching for a London Office Administrator.
The Office Administrators at UWC International’s locations in Berlin and London ensure the smooth day to day running of the offices. They are part of the UWC International Executive team. In their role, they support members from across the UWC International team and coordinate with stakeholders from across the UWC movement.
If this sounds like the role to make you leap from bed every day then read on for further details.
UWC International Office
The UWC International Office is the executive arm of UWC International, a UK registered charity, and is situated at the heart of the UWC movement. It is currently located in central London and Berlin.
The UWC International Office collaborates closely with all stakeholders from across the UWC movement, engages the UWC alumni community of more than 60,000 members and serves UWC International’s governance bodies. Responsibilities include global fundraising, global communications, promotion and marketing, supporting the network of over 150 UWC national committees in their daily work and growth, global strategy development and implementation and assisting the UWC schools.
Job Scope, Tasks, and Responsibilities
The Office Administrators at UWC International’s locations in Berlin and London ensure the smooth day to day running of the offices. They are part of the UWC International Executive team. In their role, they support members from across the UWC International team and coordinate with stakeholders from across the UWC movement.
The candidate is expected to engage with the vision and mission of UWC, and work cooperatively with colleagues across the London and Berlin offices, as well as wider constituents to further the mission of the organisation.
As the first contact point for the general public and constituents the candidate will welcome visitors and field questions and issues to be followed up by specialist members of staff. The Office Administrator ensures a professional running of the office, including accounting and other administrative duties. The Office Administrator oversees various office services and provides specific administrative support for Directors and various teams when needed.
This is a ‘hands-on’ position and offers the opportunity to work with colleagues, constituents, suppliers and the wider public.
Key Responsibilities
Office Administration & Support
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Responsibility for overall administrative operations including reception, mail, couriers, stationery, office calendars, kitchen supplies and some data entry
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Responsibility for maintenance of office space and equipment, liaison with support companies (including IT, telephone, internet, printing, and housekeeping), and ensuring that all parts of the office, including archives, filing systems and contracts, are maintained and are accessible, orderly and functional
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Whilst we are working from home, ensuring that the office is secure, and working online is functioning smoothly across the office
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Maintaining accounts and financial support for the office, including petty cash
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Supporting teams with the distribution of publications, conference calls and meetings where necessary
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Maintaining our Zoom online meeting accounts across teams
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Reconciling monthly expenses and credit card statements for directors
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Booking accommodation and travel, and assisting with visas for office staff and others in the UWC movement.
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Coordination of office events including logistics, communications, and arrangements (for example, staff training days)
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Resolving IT queries, including the setting up computers/online accounts for new staff including access to necessary platforms, files and drives.
HR support
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Providing support to the Head of HR in various areas including recruitment, induction, training, sickness and immigration,
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Administration of recruitment which involves placing adverts on various websites, sending invitation letters to job applicants, preparing shortlisting documents, sending rejection letters and responding to queries from potential applicants
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Booking interview dates and meeting rooms for interviews
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Checking applicants work visas when they come to interviews
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Responding to queries and dealing with applications from people who wish to volunteer
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Arranging induction meetings for new staff including carrying out health and safety inductions
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Recording staff sickness on BreatheHR, the HR software, updating online HR forms and staff handbook
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Assisting with the research of policies, staff benefits as and when needed
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Compiling recruitment data for the annual HR report
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Checking and uploading HR invoices for authorisation
First-line Contact for Internal and External Stakeholders
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Answering general phone and email enquiries from the public and fielding issues for follow-up by specialist members of staff
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Welcoming visitors to the office in a professional and friendly manner
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Where appropriate, initiating correspondence with the public directly or on behalf of other members of staff
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Coordinating information between constituents when necessary
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Helpful, professional and friendly service to a multicultural, global community who often do not speak English as their first language
Other responsibilities:
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To be the First Aider and Health and Safety and Fire Warden. (Where necessary training will be provided)
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Other duties in support of departments may be assigned from time to time
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During the office closure to travel to the London office infrequently to collect mail and deal with any issues that may arise
Candidate Profile
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Experience of reception duties and office management
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Experience in Google Suite (Gmail, Drive, Docs and other systems (Excel, Zoom and Slack) would be helpful
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Understanding of IT systems and an interest in working closely with the IT service company and supporting colleagues with IT issues
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Excellent communication skills, both orally and written
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A good eye for detail and a methodical approach to tasks
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Excellent spoken and written English
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A proactive attitude, and the ability to take initiative and work to deadlines under minimal supervision
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Knowledge of languages other than English is desirable but not necessary
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A cooperative attitude with a willingness to support colleagues and constituents
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An interest in UWC’s vision and mission.
It is expected that the job holder will travel to UWC schools and colleges. For that reason a basic DBS check (Disclosure barring statement) or international equivalent will be required before any job offer is made.
Visa requirements
Anyone who applies to work at UWC International in London must have a work visa before starting employment, in compliance with the UK Immigration Rules. UWC International might be able to sponsor individuals for work visas. If you need a work visa please make that clear in your application.
Applications Process and Deadline:
Please send your CV and covering letter in English (each of a maximum of 2 pages) that relates your experience to the requirements to email address attached. Please also indicate how you heard about this role.
In your application, please also provide the name, roles and contact details of two referees. We will not contact them without letting you know.
Please note that applications without a cover letter will not be considered.
Deadline for application: 5pm UK time on 24th Jan 2021. The first round of interviews will take place on week commencing 1 Feb 2021.
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Specific duties
Administrative responsibilities
- Maintain office administrative systems including filing & electronic records and support the Director to ensure our work is compliant with GDPR, our policies and procedures and the requirements of the Office of the Immigration Services Commissioner (OISC)
- To provide receptionist duties to the team
- Board support responsibilities
- Support the Director and Board in developing and maintaining the charity’s HR, financial and other policies, procedures, and processes, and carrying out regular reviews alongside the Director in light of business needs and external requirements
- Support the Director with the coordination of Board of Trustees’ meetings, ensure meetings are diarised, the agenda and papers are compiled and distributed in a timely manner and in an appropriate format, and minutes are taken, checked and distributed
Financial responsibilities
- Support the Director in financial matters, such as coding income and expenditure, checking bank statements, liaising with external bookkeeper to ensure payroll is completed accurately, management accounts are received, and so on
- Maintain petty cash processes, including monthly reconciliation
- Team Support responsibilities
- Check and input data within our information management systems (Advice Pro), run reports from the system and record any other activity on other relevant documents and forms
- Place stationery orders and ensure team members have what they need to do their jobs
- Produce client care letters and case closure letters, maintain electronic and paper filing systems
HR responsibilities
- Support recruitment, selection and induction processes, providing administrative support, and guidance and advice to all staff involved to ensure all policies and procedures are adhered to
- Undertake initial training in policies, procedures, and processes, as well as setting up computer and database login, for volunteers, individuals on placement and new employees.
- Support the development of policies and procedures and ensure that all are kept in line with current legislation
Other responsibilities
- Contribute to the development of the website and other social media
- Participate in and contribute to own appraisal and supervision process, and continuing professional development
- Other tasks as may be deemed appropriate or necessary to the smooth functioning of the office
- Be aware of and adhere to the organisation’s policies and procedures, including the organisation’s equal opportunities policies and with due regard for health and safety
- Travel as appropriate to deliver the role
- Work flexibly and be available for occasional out-of-hours, including evenings and weekends
Person Specification
E = essential
D= desirable
Candidates will only be considered for interview if they meet the essential criteria.
Experience
- A demonstrable commitment to the field of migrants’ rights (through work, volunteering or study) (E)
- At least 2 years’ experience working in a small busy team, preferably in an advice or charity setting (E)
- Experience in financial procedures including (but not limited to): petty cash handling, banking, managing invoice flows and coding and attributing income and expenses, (D)
- Experience of working with a diverse and vulnerable client group (D)
- Experience of organising and minuting meetings (D)
- Experience of working within a quality-regulated environment, e.g. OISC, Lexcel, AdviceUK or other (D)
Skills/knowledge
- Ability to work with a wide range of individuals, groups, and external agencies(E)
- Excellent written and verbal English skills (E)
- Strong computer skills, including speed and accuracy, and a good understanding of spreadsheets, ideally Office 365 cloud based and AdvicePro (E)
- Understanding of typical office equipment, such as photocopying, scanning, printing (E)
- Ability to work to deadlines, manage and prioritise your work effectively (E)
- Some knowledge of HR policies and processes and of GDPR (D)
Personal qualities
- Well organised, able to undertake multiple tasks, work under pressure, meet competing demands, take good decisions and stay focused
- Pay close attention to detail, able to understand different project requirements and monitor against them, including identify errors and omissions against requirements and then ensuring compliance
- Able to work without close supervision and as part of a team, flexible and adaptable
- Excellent communication skills, including the ability to listen, discuss and influence with openness and integrity.
Other requirements
- Our work sometimes requires a degree of flexibility and so the post holder will occasionally be expected to work out of normal office hours, including some evenings and weekends.
- Language skills in the communities we work with would be advantageous
APPLICATIONS ARE ENCOURAGED FROM PEOPLE WITH LIVED EXPERIENCE OF MIGRATION.
How to apply
Closing date for applications: midnight on 31/1/2020
Interviews will take place week beginning 8/2/2020
Note that at this time our intention is to conduct interviews via a Zoom or similar conference call. Full instructions will be supplied in advance - https://zoom.us/download
Please send a recent CV and a letter of application, expressly addressing the points on the person specification through the Charity Job applciation process.