Contact centre agent jobs in greater manchester
This is a unique opportunity to contribute to a high-profile and innovative programme across Greater Manchester. You’ll join a small, skilled team at Gaddum working to ensure change is driven by lived experience, and your work will directly shape understanding of what works in adult social care reform.
About the Role
Gaddum is seeking a dynamic Senior Project Manager to provide maternity cover for a key leadership role. This is a time-limited opportunity to contribute to the delivery and evaluation of one of Greater Manchester’s most ambitious adult social care transformation programmes: the Accelerating Reform Fund (ARF). In GM, our projects focus on improving the identification and support for unpaid carers through the hospital discharge pathway and improving community-based care arrangements via Shared Lives schemes.
As Senior Project Manager, you will play a critical role in maintaining delivery momentum, nurturing established relationships, and supporting the system-wide monitoring and evaluation of the programme. You’ll bring excellent coordination, stakeholder engagement, and evaluation skills, ensuring that business as usual continues smoothly and that Gaddum plays its full role in enabling the GM system to capture and evidence the impact of the ARF.
Job Purpose
The Senior Project Manager (SPM) provides expert oversight and support across the ARF projects, ensuring seamless collaboration and effective delivery. As per their job title, they project manage the infrastructure element of the entire GM programme.
They coordinate efforts across various sectors, manage stakeholder engagement, and are responsible for the integrated approach to risk management, data governance, and financial oversight. The role is accountable to Gaddum’s CEO, and reports to them. It has been central in ensuring the successful execution of GM's vision and objectives for the ARF.
Key Responsibilities
Continued and Strong Programme Delivery
• Maintain oversight and coordination of ARF activities on behalf of Gaddum, ensuring that timelines, risks, and communications are effectively managed.
• Chair or coordinate relevant meetings, workshops, and learning sessions with partners across health, social care, VCSE, and lived experience networks.
• Support the continuation of established coproduction approaches and ensure that lived experience remains central to the delivery of the programme.
• Maintain key project documentation including risk registers, action logs, and shared work plans.
• Provide line management to the Project Administrator, ensuring effective consortium secretariat and communication functions are upheld.
• Provide regular updates to the project’s Senior Lead within the Adult Social Care Transformation Team in NHS GM Integrated Care.
• Oversee the work of the ARF Lived Experience Coordinator (line managed by the Engagement and Coproduction Service Manager) to ensure this workstream is effectively aligned with the overall ARF project strategy and timeline.
Evaluation and Impact
• Lead, as the Greater Manchester system infrastructure, the development and delivery of an end-of-programme learning and evaluation event, currently planned for March – April 2026.
• Contribute to regular reporting cycles and ensure Gaddum’s role in evaluation is clearly communicated to stakeholders and commissioners.
• Act as a lead point of contact for evaluation activities, both locally and nationally, working closely with Ipsos, the national evaluation partner.
• Support system partners to engage meaningfully in the development of the GM Theory of Change, ensuring relevant data and insights are gathered and shared.
• Coordinate data collation and reporting in collaboration with the consortium, supporting the integration of data systems where needed, and ensuring alignment with governance and compliance requirements.
Stakeholder Engagement and Relationships
• Sustain the strong and positive relationships with local authorities, health and care organisations, the VCSE sector, and carers’ networks.
• Provide advice, challenge, and coordination to ensure consistent and inclusive engagement across the partnership.
• Escalate emerging issues or risks to the CEO and consortium where necessary, supporting collaborative problem-solving.
Financial and Contractual Support
• Work closely with Manchester City Council’s finance leads and Gaddum’s internal team to track spend, support monitoring returns, and ensure financial accountability.
• Contract manage and support the appointed creative agency leading on our Shared Lives marketing and communications campaign.
Other key tasks & responsibilities of the role
• Line Management: Supervise the Project Administrator, ensuring they provide effective secretariat responsibilities for the consortium.
• Risk Management: Keep stakeholders well-informed about risks, strategies, and progress. With the consortium, co-design and manage risk register elements, providing rapid escalation of issues to the CEO and consortium, developing solutions where necessary.
• Troubleshooting: Take all reasonable steps to enable system partners to identify barriers and develop solutions.
• Continuous Improvement: Establish and maintain ongoing feedback loops, making necessary adjustments to the project’s approach based on stakeholder input and real-world outcomes.
• Coordination of reporting: Work closely with SCIE and GM ARF stakeholders to ensure data integration and reporting, aligning regional data
with national datasets and performance metrics.
• Contracting and Compliance: Ensure adherence to contracting and compliance requirements, maintaining robust monitoring and reporting systems
• Systems Change Facilitation: Lead on systems change initiatives, ensuring that all project components are aligned with the strategic goals and objectives of the ARF programme.
All staff are expected to work within all Gaddum policies and procedures. This role is subject to a Basic DBS Check.
Registered Charity 
51 - 100
The client requests no contact from agencies or media sales.
Thank you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Role: Head of Finance
Hours: 37 hours per week
Contract: Permanent
Salary: £55,690 – £62,682 per annum
Closing date: Monday 11 August at 9:00am
Interview Date: Early applications are encouraged, as we will review them as they come in.
Wigan & Leigh Hospice is a wonderful place to work. Our staff are our greatest asset providing the very highest standard of care. All our teams are all part of the Hospice team: working together to make the Hospice the best it can be. We have achieved Outstanding in the last CQC inspection.
Our mission is to promote and provide outstanding care, specialist support and information for poeple experiencing and affected by life-limiting illness, dying and bereavement. This is supported by our values, which are at the centre of everything we do: Compassion, Accessibility, Respect and Excellence.
We are proud to offer a wide range of benefits, including:
· A warm and welcoming working environment,
· 35 days annual leave inclusive of bank holidays, increasing with length of service,
· Contributary pension scheme,
· Free car parking,
· Subsidised lunches,
· Cycle to Work Scheme,
· Shopping, leisure and holiday discounts,
· On demand GP,
· Westfield Health Cash Plan,
· Life Assurance,
· A range of Wellbeing initiatives.
The available role
As our new Head of Finance, you’ll be a key member of the Business Development Team - managing a small team and ensuring they deliver a high quality service. You will work closely with the Executive Team and Board of Trustees, ensuring they have a clear understanding of the hospice’s financial position.
You’ll be joining a values-led, CQC Outstanding rated hospice at a pivotal moment in our journey. Together, we are strengthening and evolving our services to meet changing needs across Wigan and Leigh, while staying rooted in our mission: to promote and provide outstanding care, specialist support and information for people experiencing and affected by life-limiting illness, dying, and bereavement.
As Head of Finance, you will lead the hospice’s budgeting process and audit process, as well as producing regular management accounts, forecasts, statutory returns and investments. You will work with managers from across the hospice to help them to better understand their own budgets and you will play a vital role in improving efficiencies and managing costs.
The role is available 37 hours per week, Monday – Friday, 8.30am – 4.30pm (Friday 4pm finish), on a salary of £55,690 - £62,682 per annum. A hybrid approach to work, with the option to work from home 1–2days per week, depending on the needs of the service.
How to apply
To apply for this role, please send your CV along with a one-page supporting statement explaining why you believe you’re the right fit to HR Department.
Job Description can be accessed via Application Form tab on our website.
Closing date: Monday 11 August at 9:00am
Interview Date: Early applications are encouraged, as we will review them as they come in.
Our Interview Process
As part of the initial interview process, you will take part in a panel interview and be asked to prepare a presentation to share with the panel.
You’ll also have the opportunity to tour our hospice.
If you’d like to find out more about the role or have an informal conversation, please get in touch with our HR team.
If you have not heard from us within two weeks after the closing date, this will mean you have been unsuccessful this time.
Successful appointments will be subject to Enhanced Disclosure and Barring Services Check (DBS) check.
About us
Wigan and Leigh Hospice is a well-established charity which has been operating since 1983. We provide a wide range of palliative care services to people with advancing life-limiting illnesses of any diagnosis and to those people important to them. The support we offer is tailored to meet individuals’ physical, social, spiritual and emotional needs.
We are committed to protect the privacy and security of your personal information. To see how we do this please visit our website and read our “Role Applicants Data Protection Compliance Statement (Privacy Notice)”.
The client requests no contact from agencies or media sales.
Thank you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Job Title: Policy and Influencing Manager
Organisation: Kids
Location: Remote (with travel to London up to once a week for meetings)
Salary: £33,000–£35,000
Contract: Full-time or 4 days/week (Flexible working available)
Make change happen – for every child.
At Kids, we believe every child should have the opportunity to thrive – regardless of disability or circumstance. As our Policy and Influencing Manager, you’ll play a vital role in making this a reality. You’ll help shape policies that amplify the voices and experiences of disabled children and young people, turning insight into influence and ideas into action.
This is a unique opportunity to lead bold, evidence-based policy work that reflects the lived experiences of the families we support. Working closely with colleagues across the organisation and sector, you’ll inform decision-makers, respond to developments in the SEND landscape, and ensure that young people’s voices are at the heart of the change we seek.
We’re looking for a passionate and proactive policy professional who’s ready to help build something powerful – and lasting – at a critical time for SEND reform in the UK.
What you'll do
Policy & Influencing
- Develop accessible and compelling policy briefings, consultation responses, reports, speeches, and presentations for a range of stakeholders, including MPs, government officials, and sector partners.
- Translate complex ideas into clear, persuasive communications that support positive change.
- Collaborate with our Youth Voice Manager to ensure our policy positions reflect the real experiences of the young people and families we support.
- Help deliver and monitor our policy and influencing strategy in collaboration with the Head of Policy, Voice and Influencing.
Research & Evidence
- Carry out high-quality research and analysis from both internal and external sources.
- Centre the experiences and insights of disabled children, young people, and their families in policy solutions
- Monitor policy developments across the SEND landscape and lead on timely, evidence-led responses.
- Track progress against our influencing goals and ensure our actions remain targeted and impactful.
Engagement & Relationship Building
- Build strong relationships with decision-makers across government and the public sector.
- Support the Head of Policy, Voice and Influencing to plan and deliver our strategic external engagement plan in order to focus and drive our wider influencing work
- Represent Kids at meetings and events, including engaging MPs, civil servants, and other key influencers.
- Work closely with internal teams and front-line colleagues to ensure our influencing work is grounded in practice and informed by those delivering services.
Collaboration & Strategic Partnerships
- Work alongside the Head of Policy, Voice and Influencing and Youth Voice Manager to deliver our external engagement strategy including deputising at meetings when required.
- Support collaboration across teams to bring in parent, carer, and young person voices.
- Contribute to external coalitions and alliances – attending meetings, aligning with others’ work, and championing Kids' policy priorities.
What you'll bring
Essential Skills & Experience
- Proven experience in a policy role and demonstrable experience of using policy and evidence to influence outcomes– ideally within the disability sector.
- Strong understanding of the SEND system and related policies and legislation (through lived or professional experience).
- Excellent writing skills – able to craft persuasive policy briefings, consultation responses, and reports with clarity and purpose.
- Confident communicator, able to engage a range of audiences in person and in writing.
- Strong research and analytical skills – able to sift through evidence and develop insight-driven policy recommendations.
- Ability to build and manage relationships with senior stakeholders and external partners.
- Highly organised, adaptable, and comfortable working in a fast-paced, evolving environment.
- Passionate about inclusion, equity, and social justice – with a strong motivation to elevate the voices of disabled children and young people.
Why work at Kids?
We’re a mission-driven organisation, building a fairer world where all children have the opportunity to flourish. You’ll join a growing team in a pivotal role, helping to shape the future of policy and advocacy at Kids.
We’re committed to equity, diversity and inclusion, and we welcome applications from candidates of all backgrounds, identities, and experiences. We’re especially keen to hear from people with lived experience of disability or SEND, either personally or within your family or community.
Ready to create change that counts?
Apply now and help us influence a better, more inclusive future for disabled children and young people.
Note: We may close the vacancy early if we receive a high volume of suitable applications. Please apply promptly
The client requests no contact from agencies or media sales.