Content and delivery manager jobs in leatherhead, surrey
Age UK is looking for an experienced front-line customer service professional to join their Supporter Engagement Team as their Supporter Engagement Executive. You will act as the first point of contact for members of the public and our supporters, delivering the charity's strategic objectives through the delivery of outstanding customer service and complaint handling. You'll be joining a small friendly team of seven established Supporter Engagement professionals and will work closely with colleagues across the organisation, including our Fundraising and Campaigns teams.
This is a hybrid opportunity, a blend of homebased and office working. Our linked office for this role is in London (near Tower Hill tube station) and currently you'll be expected to attend the office at least once per month for mandatory team days, or more often as needs arise.
Shortlisted candidates will be invited to an in-person interview on Thursday, 29th May at our London office EC3N 2LB.
Age UK internal grade - 8L
Must haves:
The below competencies will be assessed at the indicated stage of the recruitment process: Application = A, Interview = I, Test = T, Presentation = P
Experience
* Experience of working in a front-line customer service function within an office environment. (A), (I)
* Experience of complaint handling both via the phone and in writing. (A), (I), (T)
* Experience of using databases/CRM systems to update customer information. (A), (I)
* Experience of applying GDPR in a customer service role. (I)
Skills and knowledge
* Excellent written and verbal communication skills - able to adapt communication style according to the needs of the customer. (A), (I), (T)
* Understanding of data protection principles & GDPR. (A), (I)
* Demonstrate excellent attention to detail when processing personal data, taking card payments and handling customer queries and complaints. (A), (I), (T)
Personal attributes
* Ability to handle emotionally charged customer interactions and respond effectively towards customers who may display challenging behaviour. (A), (I)
* Ability to handle & prioritise multiple tasks and decisions and proactively seek solutions, sometimes without immediate support. (I)
* Demonstrate agility and flexibility in day-to-day work by being adaptable to take on tasks when required in order to respond to fluctuating volumes of inbound customer contact and workload. (I)
* Ability to work effectively with internal and external stakeholders to investigate complaints with professionalism, impartiality and diplomacy. (I)
* Demonstrate empathy and warmth when responding to customers in vulnerable circumstances both via the phone and in writing. (I), (T)
What we offer in return
- Competitive salary, 26 days annual leave + bank holidays + annual leave purchase scheme
- Excellent pension scheme, life assurance, health cashback plan and EAP
- Car Benefit Scheme, Cycle to Work Scheme and Season Ticket Loan
- Techscheme - buy any tech from Apple or Currys, up to £1000, and spread the cost over 12 months, interest free
- Blue Light Card Scheme
- You Did It Awards - recognition awards from £100-250.
Additional Information
Supporting statements and anonymisation
Candidates are expected to provide a supporting statement that explains how they meet the competencies annotated with an 'A' in the job description, to assess suitability for the position. Age UK acknowledges and accepts that AI may be used to support the application; we do expect candidates to personalise experience, knowledge and skills and failure to do so, may result in your application being rejected.
CVs will be anonymised by our recruitment system when you apply for a role. Our system is unable to anonymise supporting statements. Please could you remove any personal information including your name before you upload to support our inclusive recruitment process. All equalities monitoring information is also anonymised and not shared with the hiring panel. Your name and address will only be known to us if invited for interview.
Equal opportunities & Disability Confident Scheme
Age UK is an Equal Opportunities employer and positively encourages applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity. Age UK is a Disability Confident Scheme employer. Due to high numbers of applications received, Age UK reserves the right to limit the overall number of interviews offered, and therefore, it may not always be practicable or appropriate to interview all disabled people that meet the minimum criteria for the job.
Reasonable adjustments
Disabled job seekers can access reasonable adjustments at any stage of the recruitment process. All requests for reasonable adjustments are considered on a case-by-case basis, in collaboration with the disabled job seeker to best meet their needs, by contacting Disability disclosures will be kept confidential and only shared on a need-to-know basis to support the implementation of adjustments. Disclosures will not be used to inform hiring decisions.
Age UK is committed to safeguarding adults at risk, and children, from abuse and neglect. We expect everyone who works with us to share this commitment.
Age UK politely requests no contact from recruitment agencies or media sales. We do not accept speculative CVs from recruitment agencies nor accept the fees associated with them.
ID: 1449 Social Media Manager
Service: Digital Marketing
Salary: Grade 4 point 29: starting at £36,842 – raising to £41,106 per annum + £480 home working allowance
Location: Homebased
Hours: Full time 37 hours per week
We offer flexible working arrangements - please see below for more details.
Contract: Permanent
Family Action & the Role’s Impact:
Family Action is a national charity that supports people through change, challenge and crisis across England and Wales. On 1st January 2025, Relate, the largest provider of relationship support, joined the organisation helping us reach even more people and support the creation of secure foundations for children and young people, and safe, supportive relationships for all.
For over 150 years Family Action has seen first-hand the power of family and relationships to shape lives, for better or worse. That's why we speak up for the importance of family in national and local policymaking, amplify family voices and represent the changing needs of families in the UK today.
Whatever family means or looks like to us, it's relationships that matter. With Relate at Family Action, we are able to extend the support we provide with counselling, information, mediation and support to individuals, couples and families from all backgrounds and sexualities, as well as provide expert training for relationship support practitioners.
This is an exciting opportunity to lead our social media team and help strategically shape the role of paid and organic social across Family Action’s channels, including those under the Relate brand. You will manage a team of two Social Media Executives and drive brand awareness, income generation and service marketing whilst also providing strategic insight around wider external engagement activity.
Main Responsibilities (for details check the job description and person specification):
• Lead on the development and delivery of paid and organic social media activity across both Family Action and Relate brands.
• Refine Family Action’s social media strategy in line with key brand, income generation and service marketing objectives
• Work with the Head of Digital Marketing and Senior Social Media Executive to develop a paid social and sales strategy to drive purchases of services and toolkits from Relate
• Lead on the development and delivery of sophisticated Meta and LinkedIn ad campaigns at each stage of the donation/purchase funnel ie. awareness, interest, conversion
• Line manage a team of two Social Media Executives responsible for the day to day management of both Relate and Family Action channels, and supporting local services and retail shops with their use of social media.
Main Requirements (for details check the job description and person specification):
• Extensive experience of strategically managing and developing social media channels for a large organisation/group/brand.
• Significant experience of developing successful paid social media campaigns for a range of business objectives including to drive income generation
• Excellent copywriting skills and the ability to write powerfully and succinctly for different objectives, audiences and channels.
• Excellent creative skills and the ability to recognise effective imagery, and stock photography and video.
• Experience of line management and/or mentoring a junior member of the team.
Benefits:
- an annual paid leave entitlement of 30 working days plus bank holidays
- up to 6% matched-pension contributions
- flexible working arrangements and new starters have the right to make flexible working requests from day one of employment
- enhanced paid sick leave and paid family leave provisions
- eye care and winter flu jabs vouchers
- cycle to work scheme
- investing in your professional development with ongoing quality training and career development opportunities
We are forward looking, ambitious and committed to continuous improvement. We are a people focused, can-do organisation, which strives for excellence in all we do and operates with mutual respect.
To Apply:
• Click the “Apply Now” link below and fill out our digital application form
• Closing Date: Sunday 1st June at 23:59
• To learn more about Family Action: Careers
Interviews are scheduled to take place virtually on 9th and 10th June 2025.
For direct queries or if you would like to discuss any aspect of the selection process or flexible working requests, please email: Matthew Dennis (full email address available on the advert document)
We about reserve the right to close the role early if we find suitable candidates.
Our commitment to Equality, Diversity & Inclusion:
We are happy to consider any reasonable adjustments that candidates may need during the recruitment process and you will be asked whether you require any adjustments if shortlisted for interview. We also make reasonable adjustments on the job, where required.
We are committed to Equality, Diversity & Inclusion in all that we do and welcome applications from all sections of the community. Intersectionality is important to us and we particularly welcome applications from ethnically diverse communities, LGBTQIA+ candidates and disabled candidates because we are committed to increasing the representation of these groups at Family Action. We know that greater diversity will lead to even greater results for families and children and strive for our workforce to be truly representative of the diverse communities we support. We offer a guaranteed interview scheme for disabled applicants who meet the minimum criteria for the role, and will reimburse your travel cost if you attend an interview.
Winston’s Wish is a digital first organisation leading the way in Digital Transformation across the Bereavement sector. We have an exciting opportunity to join our ambitious Mass participation team as our Individual Giving Manager. This role plays a vital part in helping Winston’s Wish turn up the dial across our Individual Giving Fundraising. The Individual Giving Manager is responsible for creating, developing and delivering a fundraising plan to grow existing and new support for Winston’s Wish across our online and offline channels. This includes Direct Mails, Regular Giving, our Lottery, Legacies and In Memory giving income streams.
As the driving force behind our individual giving activity, you will help us to engage individuals across the country by bringing them closer to our work, encouraging them to stay longer, give more and become true ambassadors for our vital work with grieving children, young people and families. We’re looking for a highly creative individual who can help us to stay one-step ahead of the curve and excite new and existing audiences to get behind our vision of a society in which every child can get the help they need when someone close to them has died.
MAIN RESPONSIBILITIES
Strategy
- Lead on the development and implementation of our Individual Giving strategy, supported by the Head of Mass Participation and the Director of Fundraising & Marketing.
- Ensure all opportunities and future plans are in line with Winston’s Wish’s over-arching fundraising strategy to meet financial targets, organisational objectives and KPIs.
- Maintain an awareness of philanthropy trends, news, events and legislation in the UK to ensure that Winston’s Wish remains up to date on key changes which are likely to impact on individual giving.
Generating Individual Giving Income
- Lead on and deliver a plan to increase individual giving income from streams including, but not exclusive to, direct mail, regular giving, legacies, in-mem and our charity lottery
- Effective use of KPIs to ensure decisions are driven by evidence and real-time data.
- Continuously analyse our income and supporter data to measure effectiveness of activities and return on investment.
- Work alongside our design agencies and in-house marketing team to develop and manage direct mail campaigns, including segmentation to ensure campaigns will be carefully targeted and designed to maximise income.
- Explore and test new methods for donor recruitment and increasing donations.
- Seek every opportunity to increase awareness of legacy giving to Winston’s Wish and monitor the effectiveness of these activities over time.
- Manage a growing portfolio of legacy enquirers with appropriate contact and timely solicitation of prospective legators including hosting events and tailored stewardship.
- Manage the stewardship and development of our regular giving programme including uplift campaigns and solicitation of new donors to agreed targets.
- Work alongside the wider fundraising team to ensure effective cross-selling of individual giving products and vice-versa identify opportunities to introduce other fundraising products to our individual givers.
- Identify supporters who could provide compelling content which could be used by the wider Fundraising & Marketing team to inspire further support including suggesting key individuals who could feature in online and offline publications.
- Work with the Philanthropy & Partnerships Manager to ensure that potential major donors are identified and included in relevant activities.
Administration
- Diligently maintain records of all interactions with supporters on Salesforce.
- Ensure all activities comply with appropriate legal, regulatory and fundraising good practice and with Winston’s Wish policies and standards.
- Keep a close eye on incoming donations to ensure they are coded correctly and that supporter data is accurately recorded in accordance with GDPR.
- Effective management and control of expenditure across all projects and campaigns in line with agreed expenditure budgets.
All Staff
- Contribute to the vision and mission of Winston's Wish; working with colleagues in all teams to meet the objectives of Winston’s Wish.
- Work to objectives, targets and work plans agreed with your line manager.
- Undertake specific projects and other ad hoc duties agreed with your line manager, fulfilling any deadlines, reviews and reporting procedures required.
- Take an active part in the one-to-one process and participate in training agreed with your line manager.
- Contribute to the wider charity sector and childhood bereavement sector by getting to know those working in the same space and actively contributing to sector-wide events.
- Ensure the health and safety of all colleagues, volunteers and visitors in accordance with Winston’s Wish policy.
- Promote equality of opportunity and diversity in accordance with Winston’s Wish policy.
PERSON SPECIFICATION
Essential
- A sound understanding of the principles of fundraising across individual giving, in-memory fundraising, and legacies.
- Proven track record of preparing successful programmes of activity and business plans to recruit, engage, inspire, and retain supporters in a not-for-profit organisation, or similar transferable experience gained in the commercial sector.
- Specific experience of delivering an individual giving programme.
- Experience of budgets, including planning, forecasting, and analysing performance.
- Experience of high-level use of a customer relationship management system.
- Experience of managing direct mail campaigns.
- Strong organisational skills and keen attention to detail to plan and schedule multiple activities, respond flexibly to opportunities, handle conflicting demands and meet tight deadlines.
Desirable
- Understanding of childhood bereavement.
- Experience of using Salesforce CRM.
Recruitment Timetable
Application deadline: Wednesday 28th May 2025
Interview date: Friday 13th June 2025
Interview location: MS Teams
Winston’s Wish reserves the right to close the vacancy early if we receive a high number of applications for the role before the closing date.
Winston’s Wish is a charity that helps children, teenagers and young adults find their feet when their worlds are turned upside down.

The client requests no contact from agencies or media sales.
Purpose of the job
We are seeking a highly skilled Communications Manager to lead and deliver strategic communications across all key external audiences. This role is central to driving awareness of the impact of UK Youth’s work, amplifying the voice of young people, and advocating for urgent action to support youth work and organisations across the UK. It is a demanding role, requiring close collaboration with the Head of Brand, Communications & Marketing, CEO, and Senior Leadership Team (SLT) to enhance visibility and engagement at the highest levels.
Key responsibilities
Strategic Communications & Messaging:
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Develop and execute UK Youth’s external communications strategy to increase awareness, engagement, and advocacy.
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Craft compelling messaging that effectively communicates the impact of our work, the challenges facing young people, and the importance of youth work.
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Ensure consistency of messaging across all communication channels and materials.
Leadership & Stakeholder Engagement:
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Support the Head of Brand, Communications & Marketing in delivering high-profile campaigns and media strategies.
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Partner with the CEO and SLT to enhance their visibility, providing strategic communications support, speechwriting, and media briefings.
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Build and maintain relationships with key external stakeholders, including policymakers, funders, and media contacts.
Media & Public Relations:
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Lead on media engagement, securing press coverage that highlights UK Youth’s impact and advocacy efforts.
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Draft press releases, opinion pieces, and statements that position UK Youth as a leading voice in the youth sector.
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Manage reactive and crisis communications, ensuring UK Youth’s reputation is protected and strengthened.
Campaigns & Content Development:
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Develop and oversee the production of high-impact content, including reports, blogs, speeches, and social media materials.
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Lead on storytelling initiatives that amplify young people’s voices and highlight the real-world impact of UK Youth’s work.
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Work collaboratively with the marketing team to align messaging across digital and traditional channels.
Advocacy & Influence
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Ensure UK Youth’s communications support and enhance policy and advocacy work.
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Develop materials that translate complex policy issues into compelling, accessible messages.
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Support campaigns that mobilise public and stakeholder support for greater investment in youth work.
Experience
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Proven track record in strategic communications, public relations, or media engagement, preferably within the charity, public, or advocacy sectors.
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Experience managing high-profile campaigns that drive awareness, engagement, and action.
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Strong background in stakeholder engagement, including working with policymakers, funders, media, and senior leadership teams.
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Experience developing and delivering crisis communication strategies.
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Knowledge of the youth sector, social justice issues, or non-profit communications is highly desirable.
Who we are
UK Youth is a leading charity that exists to ensure all young people are equipped to thrive and empowered to contribute at every stage of their lives. We work with others to ensure that the youth sector is strengthened, supported, and that provision is youth-led, evidence-informed and delivers high-quality outcomes.
UK Youth plays a unique role in addressing; the lack of investment in the youth sector, the lack of cross sector understanding in how youth work makes a difference and the limited opportunities to embed effective solutions. These factors lead to mass inequality of access to youth services for young people. To find more about us and how we make an impact, please visit UK Youth Website.
Why work at UK Youth?
UK Youth is a leading charity that exists to ensure all young people are equipped to thrive and empowered to contribute at every stage of their lives. We have influence as a sector-supporting infrastructure body, a direct delivery partner and a campaigner for social change. As outlined in our 2025 #unlockingyouthwork strategy, we believe youth work is a catalyst for change that young people need now more than ever. We play a unique role in addressing; the lack of investment into the youth sector, the lack of cross-sector understanding of how youth work makes a difference and the limited opportunities to embed effective solutions.
We are building a movement of change; galvanising likeminded individuals, organisations, government, and businesses from all sectors, to work together and deliver system change for all young people. Together we will create a society that understands, champions, and delivers effective youth work for all.
What we can offer you
We offer a competitive range of benefits, good work/life balance, excellent learning and development opportunities and vibrant organisational culture:
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Flexible/Agile Working
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27 days annual leave plus bank holidays (pro rata for part time employees)
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Funded training provided in; Safeguarding, GDPR, Information and Cyber Security & Equality & Diversity
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Other training available in support of your personal and professional development
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Pension scheme (currently UK Youth match employee contributions up to 5%)
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Membership of our life insurance scheme which would pay-out up to 4 times your salary
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Employee Assistance Programme to support employees both professionally and personally
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20% discount off bookings at Avon Tyrrell, our New Forest Outdoor Centre, including camping, lodges and outdoor activities.
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IT equipment provided for the duration of contract
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CycleScheme and TechScheme
How to apply
If you would like to be considered for this fantastic opportunity, please complete an application via our completely anonymised recruitment system provided by Applied which looks to create a fair and unbiased application process for all. Scroll to the top of the page and start your application.
Closing date: Wednesday 14th May at 11:59PM (midnight)
Provisional Interview Date: TBC
As this role involves working in a regulated environment with young people, any offer will be conditional to satisfactory background checks, which include criminal record check and employment reference.
UK Youth is a leading charity with a vision that all young people are equipped to thrive and empowered to contribute at every stage of their lives.

We are looking for a Communications and Social Media Manager (Maternity Cover) to join the dynamic communications team at London's historic food market. This is a fantastic opportunity to be at the heart of Borough Market's communications function in a hands-on and creative role which directly shapes how people see and feel about the most famous market in the UK.
Reporting to the Head of Communications and Marketing, the key focus of this role is to develop and manage Borough Market's social media and communications functions to enhance the Trust's overall reputation and build support for the Market's corporate and societal aims, in addition to working alongside the Head of Communications and Marketing to support generalist communications activity.
Interim Communications and Social Media Manager
Contract: One-year fixed term maternity cover contract
Salary: £50,000 - £57,000 dependent on experience
Location: Hybrid based between Borough Market and home with ideally three days per week on site, potentially two
Hours: Full-time, 35 hours per week
Closing date for applications: Friday 23rd May
Interviews: Interviews will be held in person week commencing 2nd June
Core responsibilities within your role will be to:
- Develop, manage and execute BM's organic social plans to help to deliver BM's purpose and key messages to customers and audiences
- Deliver social and traditional PR content and influencer marketing to communicate the Market's key messages
- Manage and implement the Market's social media and communications activities in line with the Trust's strategic plan
- Manage external filming requests and report internally on press and social media coverage
- Develop and manage collaborative and partnership working arrangements with a wide range of external stakeholders; ensuring BM's purpose and aims are communicated effectively and consistently to influencers, supporters and the media
- Manage relationships with relevant agencies including social media and content creation
- Support the Head of Communications and Marketing in the development of a communications strategy and purpose in line with the Market's 2030 Strategy ensuring Equity, Diversity and Inclusion (EDI) is at the heart of all outputs
- Support the Head of Communications and Marketing in the execution of the corporate and crisis communications strategy
- Support the Marketing and Events Manager to develop an external and internal events programme to assist in the delivery of the BM's societal and charitable aims for visitors, traders, tenants and staff
- Champion the Borough Market brand including across all social media channels
- Support the Board and Senior Management team (SMT) to build the organisation's brand and values
- Deputise for the Head of Communications and Marketing as required
- Provide guidance and advice to SMT on social media issues
You will need to be a talented and creative social media expert who can help cultivate a thriving culture of engagement across the Market's community of staff, traders and visitors. You will be a team player collaborating with the wider team on creating engaging content to ensure that Borough Market's story is as visible to priority audiences as possible.
Applicants will need to have a strong social media background and creative digital skills. Experience in a similar role or environment as well as outstanding communications skills, a self-starter approach and a keen interest in food and drink are essential.
We would love to hear from you if you have the following skills and experience:
- Previous experience of working in a PR and social media role with strong creative flair
- Up to date knowledge of all current social media channels for consumer and business audiences
- Extensive social media management experience including experience of working with influencers
- Ability to create and edit persuasive and compelling copy
- Ability to brief external creative resources as well as to film, photograph, and edit required content
- Engagement and networking skills, with the ability to build strong relationships with a wide range of stakeholders
- Experience of proactively handling of press and media requests
- Solid skills across social media software including video editing and design software such as Adobe and Canva
- A demonstrable passion for and knowledge of the good food sector and sustainable production is extremely desirable and would be a considerable advantage within the role
If you're interested in hearing more about this opportunity, please send your CV to Alice at Charity People in the first instance.
Charity People and actively promotes equality, diversity, and inclusion. We match charity needs with skills and experience of candidates, irrespective of age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We do this because we know greater diversity will lead to even greater results for the charities we work with.
LSE is committed to building a diverse, equitable and truly inclusive university
The International Growth Centre (IGC)
Communications Manager (PR, Brand and Publications)
12-month maternity cover
Salary from £42,679 - £51,000 pa inclusive with potential to progress to £54,730 pa inclusive of London allowance.
The International Growth Centre (IGC) works with policymakers in developing countries to promote inclusive and sustainable growth through pathbreaking research. We generate new evidence and innovative new ideas to improve the productivity of people and firms, as the key driver of sustainable economic development, and to support our government partners in transitioning to low-carbon growth pathways and protecting vulnerable populations. The IGC is a global research centre with a network of world-leading researchers and in-country teams and initiatives working across Africa, South Asia, and the Middle East. Based at LSE and in partnership with the University of Oxford, we are majority funded by the UK Foreign, Commonwealth and Development Office (FCDO).
The Communications Manager (PR, Brand and Publications) will be essential to promoting IGC’s ideas and the use of evidence in policy decision-making at global and national levels. The position will take a leading role in developing and delivering the digital and storytelling strategies for the IGC.
Communications Manager (PR, Brand and Publications)
The role includes:
• Responsibility for story development and delivery across activities, including PR and impact.
• Owning and enhancing the IGC brand and visual identity.
• Building and maintaining relationships with journalists and media outlets.
• Managing creative agencies and freelance designers.
• Leading the content management processes for publications on IGC’s project management system.
• Advising and training teams on best practice in storytelling.
The successful applicant will have:
• Strong experience in storytelling across a range of development issues.
• A track record of developing and delivering content strategies, particularly in media, PR and impact.
• Great relationship-building expertise with journalists, media outlets and partner organisations.
• A creative eye and good working skills in Adobe Creative Suite, and particularly InDesign.
• Confidence working with content and project management tools, like AirTable and Drupal.
• Excellent listening and collaborative skills, and cultural sensitivity.
• Experience in research/policy communications in economics and/or international development.
We offer an occupational pension scheme, generous annual leave, hybrid working, and excellent training and development opportunities.
For further information about the post, please see the how to apply document, job description and the person specification.
If you have any technical queries with applying on the online system, please use the “contact us” links at the bottom of the LSE Jobs page. Should you have any queries about the role, please email Annelise Andersen.
The closing date for receipt of applications is 22 May 2025 (23.59 UK time).
Regrettably, we are unable to accept any late applications.
Location: Remote · London, UK - Some travel is required
This role is all about driving effective communication during a transformative period for the organisation. You'll be at the heart of the change, ensuring that employees and volunteers are informed, engaged, and motivated. You'll design and implement communications, collaborate with stakeholders to create compelling content, and ensure that messaging is both consistent and aligned with SSAFA’s values.
You'll organise and facilitate events and meetings, respond to feedback, and evaluate the effectiveness of your communications. Your work will be crucial in maintaining a positive and cohesive environment during the transformation, making sure everyone is on the same page and excited about the ongoing changes.
About the team
You'll be joining the Welfare Operations Directorate Project team, which is part of the wider implementation team responsible for a major organisational change programme.
In this role, you'll work directly to the Project Manager and alongside the Project Officer, ensuring seamless collaboration and communication to all stakeholders. You will also have regular contact with the Internal and Change Communications Manager in the Fundraising and Marketing Directorate, aligning your communication strategies with the broader internal communications strategy of SSAFA.
In essence, you'll be working with a dynamic and committed team that plays a pivotal role in driving transformation and ensuring everyone is on board with the changes. If you're passionate about internal communications and thrive in a dynamic, change-driven environment, this could be the perfect opportunity for you.
About you
You have proven experience in internal communications ideally within a charity or non-profit organisation, with excellent written and verbal communication skills. You design and implement effective communication plans, engage with diverse stakeholders. Your technical proficiency in using digital tools allows you to create and deliver engaging content across various formats.
Highly organised and adaptable, you work collaboratively with teams to support organisational change projects. You are a committed self-starter, motivated to work independently and take proactive steps. Your ability to build relationships with a diverse range of individuals ensures you meet project needs and deadlines effectively.
About SSAFA
SSAFA, the Armed Forces charity, has been providing practical, emotional, and financial support to our Forces and their families since 1885. SSAFA, is a trusted source of support for the Armed Forces community in their time of need; last year our trained teams of volunteers and employees helped more than 53,000 people in need, including veterans, serving personnel (regulars and reserves) and their families.
SSAFA understands that behind every uniform is a person. We are here for that person and their family – any time they need us, in any way they need us, for as long as they need us.
Diversity and Inclusion at SSAFA
SSAFA exists to support a diverse range of beneficiaries within the armed forces community, and we believe diversity within our teams is key to ensuring we can deliver our services effectively. We thrive on differences and believe it is critical to our success as a worldwide charity. SSAFA is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.
SSAFA is committed to using the Disclosure & Barring Service to ensure we, as an employer, safeguard those we serve.
No agencies please. Any unsolicited submissions from agencies will be accepted as a direct application from the candidate and no fees will be payable.
Closing date: Midnight on 18 May 2025
Interviews: TBC
Our vision A society in which the Armed Forces, veterans and their families can thrive.




Malaria Consortium is recruiting for a Monitoring and Results Measurement Manager to join our team in the UK, Nigeria or Uganda.
The key purpose of this role is to manage the reporting, visualisation, interpretation and use of project monitoring data through Malaria Consortium’s global Project and Results database (PReS), working with colleagues across the organisation to ensure they receive the correct training on the system, maintaining standards of data reporting and use, and analysing project data to monitor progress against organisational strategic targets. The role will work closely with Country and Regional Directors and Country Technical Coordinators to interpret and use data for monitoring and strategic decision-making purposes.
The successful candidate will have:
- Bachelor's degree in Data Science, Data analytics or field with strong focus on data management and use
- Demonstrable experience in programme monitoring and results measurement with ability to write log frames, translate log frames into project monitoring practice (i.e. through the development of tools and practice) and manage oversight processes
- Extensive experience of DHIS2 and/or other data management platforms
- Experience developing and maintaining data dashboards, particularly using PowerBI
- Experience engaging with software solution providers
- Experience developing capacity through training and/or mentoring
To apply for this position you will need to have the right to work in the country where you are applying.
Malaria Consortium are not in a position to sponsor a work Visa for this post.
Department: Communications and Public Affairs
Contract type: Permanent
Hours: Full time
Salary: £36,000 – £38,000 per annum
Location: Home Based with UK wide travel as required
Reports To: Media and External Affairs Manager
The National Fire Chiefs Council (NFCC) is seeking a proactive and skilled Media Officer to join our Communications and Public Affairs team. This is a newly created role, offering the opportunity to help shape and strengthen NFCC’s voice in the national conversation around fire and rescue services.
Reporting into the Media and External Affairs Manager, you will play a central role in growing our media presence and positioning NFCC as the go-to source for journalists covering national fire and rescue issues. You will help to ensure our messages are clear, timely, and authoritative across all platforms.
Join us and help ensure that fire and rescue services have a strong, consistent voice on the national stage.
Key responsibilities:
Serve as a point of contact for incoming media enquiries.
Draft high-quality, publication-ready communications content – including press releases, news articles, opinion pieces and other engaging content.
Support NFCC’s campaigns and policy initiatives by securing media coverage and developing strong relationships with journalists and editors.
Take ownership of key communications tools and systems, including media monitoring and audit of coverage.
Act as the lead Comms officer on at least one area of NFCC’s work in partnership with the relevant NFCC teams and lead officers (but will also work on a wide range of our issues and areas).
Participate in an out-of-hours communications rota as part of NFCC’s communication support function (with some out of hours support – see job description for more information).
What we are looking for:
Experience in a media, journalism or communications role.
Excellent writing skills with the ability to produce accurate, compelling content under pressure.
Confidence in handling media enquiries and building positive relationships with the press.
Strong organisational skills and the ability to manage multiple priorities effectively.
A collaborative approach, with experience working across teams and engaging with senior stakeholders.
A good understanding of the UK media landscape and wider external environment.
If this sounds like the kind of opportunity that you would be interested in, please have a look at the Job Description on the NFCC website and apply.
Working with us:
NFCC is a fully remote organisation, and all staff work from home. This role will involve some travel for stakeholder meetings, events, conferences, training sessions and team away days, for which travel expenses are paid.
How to apply:
Please complete the application form linked from the ‘apply now’ button on the NFCC Website. CVs will NOT be accepted for this position.
Closing Date – Sunday 1 June with interviews being conducted on Teams on Tuesday 17 June. If you are not available for interview on this date, we will try to provide an alternative date, though we advise that we may not be able to do this.
NFCC is committed to safeguarding and promoting the welfare of children, young people and adults and will require a DBS check to be completed prior to commencing in post.
NFCC is committed to being an inclusive employer. We comply with the Equality Act 2010, and we believe that everyone deserves to work in safe environments that are free from bullying, harassment and discrimination, abuse, and harm, where they feel supported, welcome, and able to thrive.
NFCC acknowledges the duty of care to safeguard, protect and promote the welfare of children and vulnerable adults and is committed to ensuring safeguarding practice reflects statutory responsibilities, government guidance and complies with best practice, all staff are expected to share this commitment.
NFCC is an independent membership association and the professional voice of UK fire and rescue services.
The client requests no contact from agencies or media sales.
Marketing Officer
Salary: £30,824 per annum
Contract: Permanent
Hours: 37.5 hours a week
Work Pattern: Monday to Friday. Some weekend working will be required (approximately 1 in every 4) as part of the Duty Management Rota
Location: London Wetland Centre
About The Role
The London Wetland Centre has an exciting opportunity for a Marketing Officer to join to the team. This role will help drive visitation to London Wetland Centre, raise brand awareness and increase engagement across social media platforms.
The role will focus on creating engaging content, delivering PR, and collaborating with internal teams to deliver agreed marketing and communications activities.
Key responsibilities include:
- Working closely with the Senior Visitor Marketing Manager to create multi-channel marketing campaigns that drive visitation to London Wetland Centre and enhance WWT brand awareness.
- Creating and delivering the centre’s PR activities, maximising local and regional media opportunities by developing excellent media contacts, creating engaging copy for editorial coverage, and supervising media site visits.
- Managing all social media channels and creating engaging content to, drive visitation, promote events, and engage visitors with our conservation work.
This is a full-time position working 37.5 hours a week, Monday to Friday. Some weekend working will be required (approximately 1 in every 4) as part of the Duty Management Rota.
About You
We’re looking for an enthusiastic and digitally-focused Marketing Officer.
You will possess the following attributes and skills:
- Excellent written and verbal communication, with experience of writing content for different audiences and platforms, from social media to PR
- Creative thinker with an eye for the latest trends, and the ability to innovate
- High levels of planning skills with effective prioritisation, balancing deadlines and workloads
- Exceptional interpersonal skills and the ability to build relationships with a wide range of stakeholders
The post holder should be educated to degree level, or be able to demonstrate equivalent experience, ideally in a business or marketing related discipline. They will also have demonstrable experience of digital marketing, social media management and media relations as this is essential to the role.
About Us
We’re WWT, and we’re on a mission to restore the super-powered ecosystems we call wetlands. There’s never been a more important moment for our work, and we’ve got some phenomenal people on the case.
Whether they’re taking a new visitor under their wing, or conducting ground-breaking research further afield, our team are second to none. And there’s nothing we love more than watching them soar.
Whatever you do here, you’ll be helping to restore wetlands and unlock their power. So, the only question left is, what role will you play?
Why you’ll love working at WWT
- Wake up every day knowing your work is helping to restore wetlands, and our world
- Be surrounded and inspired by our team of passionate, dedicated people
- 33 days annual leave (which goes up to 38 days after 5 years of service) – this includes bank holidays and you have flexibility to take those days whenever you want
- Free entry to all our wetland centres, including your family
- Free car parking and secure bike storage areas
- Colleague discount on shopping and memberships
- Cycle to work scheme
- Contributory pension scheme
- Life Assurance of three times your salary, for peace of mind for your loved ones
- Independent personal, workplace and financial advice from Care first
Closing Date: 1st June 2025
Interested?
If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.
WWT is an equal opportunities employer and all applications will be considered solely on merit.
No agencies please.
Restore Wetlands and Unlock their Power





About UP
Unlocking Potential deliver high performing therapeutic programmes and education provision for children and young people with SEMH needs. We work in collaboration with families, communities, and other partners to ensure that children and young people access the interventions they need to thrive.
Mission
We work collaboratively with communities to enable children and young people with social, emotional, and mental health needs to unlock their full potential
Values
Trust
We build trust by being honest, transparent, and accountable in the way we work with children and young people, staff, and partners and by providing services and programmes whose outcomes are measurable and evidenced based.
Collaborative
Relationships are at the heart of our work. We prioritise communication and collaboration with partners, families, and communities, believing that by working together we create more effective and holistic outcomes for children and young people.
Empowering
We co-create opportunities for our children, young people, parents/carers and staff to actively participate in decision-making that influences change. We promote the voices of children and young people in our organisation and the wider community.
Nurturing
We provide a nurturing approach based on safety and space for creativity, exploration, and growth. We support and care for our children, young people, and staff to realise their potential.
Impact
We are committed to measuring our impact through a data driven method to develop our programmes and make a greater difference to the lives of children, young people, and their parents and carers.
Overview
We will be launching our new programme from September 2025, initially as a pilot working with families across Wandsworth, with aims to be able to expand and continue beyond this.
We are seeking an experienced and passionate Family Support Manager to play a pivotal role in establishing our new Family Support programme. Your initial focus will be leading on the development of the service, implementing policies and procedures, building referral pathways, and recruiting a team of skilled Family Support Workers.
Once the service is established, you will manage a high-quality programme providing support and guidance to families facing complex challenges. Your role will involve overseeing a team of Family Support Workers, case management, fostering effective collaboration with internal and external multidisciplinary teams, and leading the service under a shared vision to ensure the well-being of children and their families.
Using a restorative approach, you will develop strong relationships to support families and empower them to take an active role in their own support plans and interventions, helping them build resilience and make informed decisions. A commitment to safeguarding excellence will be at the heart of everything you do.
This role would be an exciting opportunity for a qualified Social Worker or an experienced professional with a background in setting up and developing family support services. It offers a genuine opportunity to shape a new service and build an impactful team to make a real difference in the lives of children, young people, and their families.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
MSI UK's Digital, Marketing and Comms team at MSI UK is expanding, and we’re looking for a Digital Marketing Officer to support us in enhancing our digital presence.
This is a unique opportunity to use your digital marketing skills for good – delivering impactful activity that supports people to access NHS-funded abortion, contraception and vasectomy services (and feel informed every step of the way)!
Location: Hybrid (expectation to travel for team days/as business requires)
⌚ Contract Type: Permanent, 35 hours per week
Salary:
- Starting from £30,321.51 - £33,505.27 for base locations outside of London, dependant on experience and location
- Starting from £33,505.27 - £36,689.03 for base locations inside of London, dependent on experience and location
What will you get up to?
Support on all digital marketing workstreams, including SEO, PPC and content marketing
Work with the wider team on engaging and SEO-optimised website content to support people accessing care with MSI UK
Manage our online clinic listings – keeping them up-to-date and engaging
Help build MSI UK’s digital presence, reaching people who are looking for reproductive healthcare services (or just interested in learning more about reproductive rights!)
Plus, you’ll be a brand guardian, ensuring the look and feel of our digital campaigns and content is consistent with the MSI Reproductive Choices global brand, while still relevant to the local (UK-based) audience.
We're looking for someone with experience in digital marketing roles, a strong knowledge of key SEO, PPC and content marketing principles and tools, and skills in creating content strategically designed for digital audiences.
If this sounds like you – and you’re looking to apply your skills and experience in the reproductive healthcare/rights space – we'd love to hear from you!
We have been providing NHS-funded and private abortion and vasectomy care through our network of local clinics across England for over 40 years.





The client requests no contact from agencies or media sales.
With the end of bear bile farming in Vietnam now within reach, Animals Asia is entering an exciting new phase – expanding sanctuary capacity, entering new markets, and securing long-term care for every rescued bear.
Animals Asia has spent over 25 years working to end cruelty and restore respect for animals across Asia. With teams in Vietnam, China, Hong Kong, the UK, and beyond, they combine advocacy, direct rescue, and sanctuary care to create systemic change. Their mission to end bear bile farming – arguably the world’s cruelest form of animal abuse – is almost complete. In November 2023, they opened their third bear sanctuary which will enable them to bring home every last bear and achieve their founding goal in Vietnam by the end of 2026.
Their global fundraising and communications team is driven, well-structured, and rooted in the charity’s deeply held values. Income has been steadily rising since 2017 and they have the people, plans and investment to maintain this growth.
The Trusts and Foundations function has grown substantially since being unified globally in 2020. Income has more than doubled, donor relationships are well-managed, and new business is actively developed. With a 2024 target of $1.3m and strong pipeline visibility, this role focuses on securing and stewarding 5- and 6-figure multi-year partnerships, with particular scope for growth in the US and unrestricted giving.
This is an excellent opportunity for a skilled fundraiser to join a highly collaborative team and benefit from a structured, mature function where ambitious fundraising is supported and celebrated.
As Trusts and Foundations Manager, you will:
- Manage and grow a global portfolio of 5- and 6-figure funders, including multi-year partnerships
- Develop compelling, tailored funding proposals and impact reports, often for donors with limited direct project access
- Deliver high-quality stewardship, with regular updates and relationship-building through video, email, and occasional travel
- Collaborate with colleagues across the organisation to develop powerful cases for support
- Lead on identifying and cultivating new prospective donors through research, network mapping, and strategy input
- Use CRM systems to manage pipelines and track communications effectively
- Support the Global Director of Partnerships and work closely with a peer Trusts and Foundations Manager
- Contribute to delivering the team’s $1.3m target and future growth ambitions
Ideal skills and experience:
- Proven success securing 5-figure+ grants from global trusts and foundations
- Strong written skills, with experience tailoring proposals to global funders and funder motivations
- A confident relationship-builder, who is able to do so remotely and across time zones and cultures
- Highly self-organised, independent, and comfortable managing deadlines and priorities
- Strong understanding of CRM systems and income tracking
- Familiar with the complexities of fundraising for work in Asia or global programme delivery
- Alignment with the mission and values of Animals Asia; sector experience in animal welfare, conservation, or international development is welcome.
Animals Asia are partnering with QuarterFive for this appointment.
Suitable applicants will be contacted by Joe Blythe at QuarterFive.
Battersea's Global Programmes Department is looking for a Grants and Programmes Manager to manage the delivery of a portfolio of work within the Grants and Programmes function. This is an exciting time for Battersea as we expand our work to impact more dogs and cats. Over the coming five years it is planned that the size and complexity of grant making will grow, including the establishment of several multi-year programmes in the UK and abroad.
This is a senior grant making role within the Grants and Programmes team in the Global Programmes Directorate, requiring excellent experience of people management, strategic leadership and good grant making practice.
The successful postholder should be comfortable making proposals, suggesting alternative approaches and solutions, supporting the contributions of others, and advancing the collective interests of a team. They should also be comfortable working with considerable scope, and complexity and nurturing relationships with colleagues and external partners as an integral element of the role. The successful postholder should be able to develop and maintain effective relationships with stakeholders, to pose and field questions of considerable complexity and sensitivity and use discretion in carrying out a constructive and effective dialogue; they will be comfortable with proposing ideas, engaging in productive debate, supporting the contributions of others, and in other ways advancing Battersea’s strategic interests.
What we can offer you:
In return for your commitment to our cause and to recognise the value of our employees, Battersea offers a range of benefits to support the wellbeing of our employees. These include:
- 28 days of annual leave (plus 8 days paid public holidays) per year
- Discounted gym memberships and cycle to work schemes
- Employee Assistance Programme and access to Wellbeing Resources.
- Generous pension contributions – up to 10% employer contribution
- Free healthcare cash plan, where you can claim for a range of treatment including dental, optical, physiotherapy, chiropody and acupuncture every year.
- Annual interest-free season ticket loans
We are also committed to providing learning and development to our employees. During your time with us, we provide support for your professional and career development, including access to digital and in-person training programmes, leadership and management training, mentoring and much more.
Our hybrid working model:
We operate a 50% onsite hybrid working model, with our office-based staff splitting their time between site based and home working. This enables our office-based staff to balance the benefits of home working with onsite collaboration and maintaining a connection to our cause.
Diversity and inclusion:
We are committed to providing a welcoming and inclusive experience for all staff, volunteers and trustees and those hoping to join us. We operate an anonymised shortlisting process and actively seek to ensure our process is fair and equitable for all.
We understand the value of diverse voices, perspectives, and experiences to help us deliver even more for our dogs and cats, and we welcome applicants from all sections of the community.
As a Disability Confident Committed Employer we will ask about any adjustments you may need at application and/or interview stage, and if you are offered a role with us, we’ll talk to you about any workplace adjustments you may need to help you perform at your best.
More about us:
At Battersea, we aim to never turn away a dog or cat in need of help. We give each one lots of love, expert care and get to know their characters and quirks so we can find them a new home that’s just right for them. Join us and help us be here for every dog and cat, wherever they are, for as long as they need us.
Closing date: 17th May 2025
Interview date(s): First stage interviews: 22nd May 2025; Second stage interviews: 28th May 2025
To apply for the role, please click the button below. All applications must be submitted before the closing date advertised. We reserve the right to close the vacancy early if a high volume of applications is received.
Battersea is here for every dog and cat, and has been since 1860. We believe that every dog and cat deserves the best.





The client requests no contact from agencies or media sales.
Charity People is delighted to have partnered with The Passage to find a brilliant new Challenge Events Manager to join their ambitious, successful and creative team.
The Passage are an incredible London charity providing people experiencing homelessness with the support to transform their lives. Their vision is of a society where street homelessness no longer exists, and everyone has a place to call home. Their vision is of a society where street homelessness no longer exists, and everyone has a place to call home.
In 2023-24, they supported over 2000 people experiencing or at risk of homelessness and prevented nearly 900 people from becoming homeless through a variety of services.
This permanent role is based in Westminster, London and comes with a salary of £40,148 (inclusive of London weighting). They have an excellent benefits package including: 34 days holiday (incl Bank Holidays); subsidised gym membership; employee assistance programme; dedicated Equality Diversity and Inclusion Working Group; and enhanced maternity, paternity and shared parental and adoption policy.
About the Role
We're looking for a passionate and experienced Challenge Events Manager to lead and grow our challenge events programme at The Passage. This new role offers a unique opportunity to shape a new events strategy, inspire supporters, and drive sustainable income. You'll manage third-party and bespoke events, build supporter journeys, and create engaging content to foster community and loyalty. Working closely with the wider team, you'll bring fresh ideas, test new concepts, and deliver high-quality events that raise both funds and our profile.
Role and Responsibilities:
The successful candidate will be joining at an incredibly exciting time at The Passage, with challenge events having grown in profile and prominence over the past 12-18 months - with an incredible 50 people signed up for the Hackney Half this year, it is the start of something exciting for the fundraising team.
The postholder will:
- Lead the delivery and development of The Passage's Challenge Events strategy, expanding the portfolio and growing net income.
- Research, test, and implement new events to diversify fundraising opportunities and attract new supporters.
- Provide tailored stewardship to individuals and groups, enhancing supporter journeys and retention.
- Collaborate with internal teams to drive corporate participation, deliver compelling marketing campaigns, and support volunteer-led fundraising.
- Oversee third-party relationships, ensure value for money, and manage event safety through robust risk assessments
- Produce and manage the Challenge Events income and expenditure annual plan and budget.
About You:
You will bring passion, ambition and energy about the work of The Passage combined with the essential skills to build and deliver a brilliant calendar of challenge events. This will include:
- Proven track record and knowledge in delivering third-party and bespoke challenge events, including participant recruitment and supporter stewardship.
- Experience in recruiting engaged and passionate fundraisers/participants and building long-term relationships through excellent supporter engagement.
- Skilled in planning and executing mass participation and third-party events, often in collaboration with external agencies.
- Strong ability to use data, insight, and market trends to inform strategy and identify growth opportunities.
- Demonstrated success in setting budgets, achieving income targets, and driving portfolio growth.
- Familiarity with CRM systems like Salesforce and experience working within the charity sector.
If this Challenge Events Manager role motivates and inspires you, please contact Kevin at Charity People who can tell you more and how to apply. We'd love to help you get your next role.
Charity People actively promotes equality, diversity and inclusion. We match charity needs with the skills and experience of candidates, irrespective of age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We do this because we know greater diversity will lead to even greater results for the charities we work with.