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Who we are
Social AF are experts in Social Media Moderation, supporting some of the UK’s most recognised charities to manage high-volume, high-risk online communities with care, consistency and expertise. Established in 2021, we work with some of the biggest names in the third sector.
Our reputation for delivering an excellent social media moderation service has helped the company grow at a rapid pace. Our services include:
Social media moderation
Facebook group moderation
Supporter experience
We work at the frontline of charity communications, helping organisations engage their audiences, protect their communities and respond to sensitive issues in real time.
About the role
We’re looking for experienced social media and communications professionals to join our freelance moderation team.
Our moderators support a range of charity partners, working across always-on activity as well as high-profile campaigns and appeals. You’ll act as the voice of each organisation — engaging with supporters, answering queries, and ensuring conversations are managed safely and effectively.
This role is well suited as a flexible, additional source of income. Most of our moderators are freelancers or consultants working alongside other roles.
Working pattern
Moderation takes place between 9am and 9pm, Monday to Sunday.
Rather than working in one continuous block, you’ll complete your hours in short check-ins across the day to maintain coverage and meet response time targets.
Each account is allocated a set number of ‘active moderation hours’ per day (e.g. 2-3 hours), which are spread across multiple sessions.
For example, 3 hours may be split into 5-6 check-ins throughout the day.
You must be able to:
Start moderation from 9am (or earlier)
Monitor activity throughout the day
Complete a final check before 9pm
Adhere to our sub-3-hour response time
Please note: In your first month, you will typically start on fewer accounts and hours (approx. 3 per day) while you get up to speed. Hours usually increase from month two onwards.
Key Responsibilities
Act as the voice of our charity partners, consistently applying their tone of voice and brand guidelines
Respond to comments, messages and queries in a timely, accurate and empathetic way
Maintain a response time of under three hours
Identify, manage and de-escalate negative or inappropriate content
Hide or remove content in line with moderation policies
Identify and escalate safeguarding concerns appropriately
Signpost users to relevant support services where needed
Encourage positive engagement and supporter action, including donations where appropriate
Work across a range of moderation tools e.g. Sprout Social, Meta Business Suite, Agorapulse, Brandwatch
Manage your workload independently while following clear processes and guidance
What We’re Looking For
Essential
Minimum 3 years’ professional communications experience, working in-house for a charity or non-profit
Proven experience moderating social media channels
Excellent written communication skills, with strong attention to detail
Ability to work independently and manage time effectively across multiple check-ins
Confidence in making judgement calls using guidance rather than scripts
Understanding of fundraising and how charities engage supporters
Ability to remain calm and professional in high-volume or sensitive situations
Availability to work 3-6 days per week, including at least one weekend day
Flexibility to adapt quickly if issues arise
Desirable
Experience using moderation and social media management tools e.g. Sprout Social, Meta, Agorapulse, Brandwatch
What our moderators say:
“I love the flexibility of the role. The team are great and very supportive, but the flexibility allows you to still do things whilst working.” - Megan
“Working with Social AF has been so rewarding, I’ve been able to work with some amazing national charity partners. The team are so friendly and the flexibility has been really beneficial for my work-life balance.” - Sarah
Before applying, please ensure you have read the full job description, including the working pattern and response time expectations.
To apply, please submit your CV and a short covering statement answering the following:
- Share an example of how you’ve worked in house for a charity to moderate their social media channels and how you did so successfully. Please include the names of any moderation platforms and tools you’ve used (300 words max)
- How would you see this role fitting alongside your other commitments?
- How many days per week and active hours per day can you commit to?
- What are our moderation hours and response time expectations?
- Are you able to commit to at least one weekend day per week?
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The Senior Strategy Lead plays a key role, using marketing and leadership experience to spearhead agency performance - whilst working collaboratively and leading a team to deliver high quality, creative marketing output.
Working across a number of client accounts, you'll draw on 5+ years of marketing experience to set strategic direction, ensure work is delivered to a consistently high standard, solve problems and make decisions on priorities, build
trusted client relationships and collaborate with leaders across the team to share learnings and lift performance.
It's a brilliant opportunity for a proactive marketer, with experience across multiple channels, to grow in a managerial role and join a fast-growing, ambitious agency.
This role requires experience working with Christian organisations, and/or a deep understanding of what motivates people with faith.
This job is for you if:
We're a digital performance agency working with good brands to get the most out of social media, paid advertising, email marketing & digital strategy.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
This is a unique opportunity to join a pioneering national charity transforming the lives of hens and the people they encounter. Since 2005 the British Hen Welfare Trust has rehomed more than one million ex-commercial laying hens, giving them the opportunity to enjoy happy free-range retirements.
Today, the BHWT is doing even more. Through its innovative Hens Helping Humans programme, the charity is exploring how our feathered friends support wellbeing, social inclusion and rehabilitation, including projects within prisons, educational and community settings. Alongside this, the BHWT is developing exploring improvements in quail welfare and expanding its reach internationally, helping to shape the future of hen welfare, education and human-animal interaction.
This is an exciting opportunity to steer the fundraising function of a growing organisation driving positive change through welfare, education, research and advocacy.
About the Job
Job Title:
Individual Giving Manager
Reports to:
Joint Head of Operations
Hours:
Monday to Friday 09.00 to 17.00 (1 day per week in office) Part-time hours considered
Salary Band:
£35-40K
Main Responsibilities:
The Individual Giving Manager will lead the development and delivery of the BHWT’s individual giving and supporter development programme, helping to grow sustainable income and build long-term relationships with supporters.
The role combines strategic planning with hands-on fundraising delivery across regular giving, lottery, appeals, legacy giving, in memory fundraising and major donor relations. Working closely with colleagues across the charity, the postholder will enhance supporter journeys, improve donor stewardship, increase recruitment and retention, and identify new opportunities to maximise long-term sustainable income.
About You
To apply for this role, you must have:
Desirable skills:
At a glance:
NAPAC is looking for a new Head of Learning and Training to lead the next phase of our learning and training function. It is an exciting opportunity to shape and strengthen an important area of NAPAC’s work at a pivotal moment.
This is a senior role for someone who can combine strategic leadership with real credibility in content creation, facilitation and trauma-informed practice. We are looking for a person who can lead the development of high-quality training and consultancy products, deliver engaging sessions themselves, and set the standard for others across a blended model of internal expertise and external trainers.
A psychology, counselling, psychotherapy, mental health, clinical or equivalent trauma-related background would be highly desirable.
The role requires strong learning and development leadership, intellectual curiosity, excellent stakeholder skills, and the ability to translate complex material into clear, engaging and professionally credible learning.
Benefits include: 25 days annual leave, contributory pension scheme with 5% employer contribution subject to a minimum 3% employee contribution, and HSF health plan.
To apply, please read the attached job description for more information, and send the following documents to recruitment at napac dot org dot uk to apply:
Closing date: 11.59pm on Sunday 21 June 2026
About FLEX
Focus on Labour Exploitation (FLEX) is a research, policy and practice organisation working towards an end to labour exploitation. FLEX seeks to achieve this vision through the prevention of labour abuses, protection of the rights of those affected or at risk of exploitation and by promoting best practice responses to labour exploitation through research and evidence-based advocacy. FLEX is a small organisation that packs a big punch in terms of policy change and influencing.
About the Role
As Communications Officer, you will play a central role in delivering FLEX’s communications strategy and ensuring communications activity supports the organisation’s strategic objectives. Working closely with colleagues across the organisation and with external stakeholders, you will develop engaging content, manage digital communications channels, strengthen the organisation’s profile, and support media and stakeholder engagement.
The role requires a proactive and organised communicator with strong writing, digital and project management skills who can adapt content for different audiences and platforms.
Job title: Communications Officer
Location: FLEX office, Vauxhall, London – currently operating flexible hybrid working with a mixture of in-person and remote working.
Salary: £34,840 per annum, pro rata, subject to deductions for ta and national insurance contributions as required by law.
Hours: 4 days per week (30 hours)
Contract: Permanent
Key Responsibilities
Content Creation
Social Media and Digital Engagement
Branding and Internal Communications
Media Relations and External Engagement
Project Management and Reporting
We are committed to being an inclusive employer, creating a culture where everyone can be themselves and thrive. This means we are committed to being an anti-racist, trans-inclusive, gender-equitable and intersectional organisation.
We actively encourage applications from people of all backgrounds and cultures. In particular, those who have lived experience of the immigration system or who identify as part of marginalised communities.
If you are disabled or become disabled, we encourage you to tell us about your condition so that we can make reasonable adjustments and consider what support may be provided at the interview and task stage.
We are working to end labour exploitation by challenging and transforming the systems and structures that make workers vulnerable to abuse.
The client requests no contact from agencies or media sales.
Are you an organised, proactive Communications and Events Specialist who wants to use your skills to support a mission-driven organisation working to end violence against women and girls?
FORWARD is a leading African women-led organisation working to end violence against women and girls, including FGM, child marriage, domestic abuse, and faith-based abuse.
As the Communications and Events Officer, you will be working alongside the Executive Director & the Fundraising Manager. You will be self-motivated, proactive and passionate about increasing our influencing capacity to promote dignity, equality and wellbeing, while supporting FORWARD to live our approach to fundraising through trusts and foundations. You will identify new opportunities, write compelling proposals and drive ongoing engagement to increase our income.
About the Role
The Communications and Events Officer will be responsible for communication working closely with the Executive Director & the Fundraising Manager to advance FORWARD’s mission by using communications as a tool for social change. This role will deliver FORWARD’s communication and events, working with colleagues to shape narratives to challenge harmful norms, and amplify the leadership and voices of African women and girls.
You will work across the organisation to develop powerful, ethical and impactful stories to help influence policy, engage donors and the public and mobilise supporters. You will be required to translate complex and sensitive issues into communications that are accessible, culturally competent and rooted in a survivor-centred approach. You will ensure FORWARD’s traditional and digital presence is maximised. The role will support campaigns and fundraising to build a sustainable base and help contribute to long-term systemic change.
We are looking for someone who:
· Is experienced in a communications role
· Is highly organised and able to manage multiple priorities
· Has excellent communication and writing skills
· Has strong understanding of communications as a tool for social change, movement building and advocacy
· Has experience managing social media channels and growing engagement across platforms
· Has experience supporting or coordinating events (online and in person), including logistics, promotion and post event reporting
· Is able to work independently and take initiative
· Shares our commitment to gender justice and the rights of African women and girls
Experience in the charity, voluntary, or social justice sector and experience using content management systems (CMS), email marketing tools, and analytics platforms with knowledge of UK policy and public discourse relating to VAWG, migration, racial justice or women’s rights would be an advantage.
Why work at FORWARD?
We are a values-driven organisation committed to equality, dignity, and wellbeing. We encourage creativity, collaboration, and continuous learning, and we are committed to building a diverse and inclusive team. We offer flexible working, generous annual leave, a pension scheme, Employee Assistance Programme, and opportunities for training and professional development.
How to apply
Please submit your CV and a separate supporting statement specific to this position by the application deadline below.
In your cover letter, please don’t repeat the information covered in your CV, but do include how you meet the job specifications and why you feel you’re the best person for this role. Your covering letter should include:
Please use the Job Description and Person Specification information in the application pack to detail your suitability. If you would like to submit your application in a different format, please get in touch and we can discuss how best to facilitate your request. CVs submitted on their own, without a supporting statement, will not be considered.
If this opportunity sounds exciting to you but your experience, skills or qualifications don’t match every requirement exactly, we would still encourage you to apply - you may just be the perfect fit.
FORWARD is committed to promoting equal opportunities in employment. Applicants will receive equal treatment regardless of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership and pregnancy and maternity. In order to help ensure that our policy is working well please complete an Equality and Diversity Monitoring Form and submit with your application.
If you would like to discuss any aspect of the role or the application process please get in touch and we would be delighted to discuss any queries you may have.
Application deadline: 9th July 2026
Interviews: Week commencing 27th July 2026
Please email your CV and a separate short cover letter specific to this position by the application deadline.
The client requests no contact from agencies or media sales.
Contract: 12-month fixed-term
Hours: Full-time – 5 days per week (37.5 hours)
Location: NSA Head Office, Malvern, with hybrid working by agreement
Reporting to: NSA Chief Executive
Salary: £34,500
About the National Sheep Association (NSA)
The National Sheep Association (NSA) is a membership charity supporting and promoting sheep farming throughout the UK. NSA delivers national and regional projects, events and partnerships to support sheep farmers, influence best practice and strengthen the sector.
Purpose of the Role
To lead and deliver NSA's communications, marketing and content activities, ensuring effective engagement with members, stakeholders, sponsors and the wider sheep sector. The role will oversee the production of NSA publications, including Sheep Farmer magazine, whilst developing and delivering marketing campaigns that support membership growth, event attendance, commercial income and organisational objectives. This is a 12-month fixed-term position intended to provide continuity during a period of organisational review and strategic development.
Key relationships with: All NSA staff, NSA regional officeholders, regional managers, event organisers and ram sale officers, plus the agricultural and wider press.
Management responsibilities:
Job role
Communications
Marketing
Sheep Farmer Magazine
Digital Communications
Membership & Events
Management Responsibilities
Person Specification
Experience
Knowledge & Skills
Personal Attributes
Desirable Criteria
Apply for this role today, or enquire for more details.
To apply for this role, please email a covering letter, CV and completed application form to Aaron Dhanda, NSA Operations Director before midnight on Sunday 5th July 2026.
Interviews will take place during on Tuesday 14th July 2026.
Please use the same email address for any enquiries regarding the role.
The National Sheep Association (NSA) exists to champion a strong, resilient and respected UK sheep sector, today and for generations to come.
The client requests no contact from agencies or media sales.
About the role
We are seeking a creative and highly organised Supporter Engagement Coordinator to join our Supporter Engagement team at the British Museum. This is an exciting opportunity to shape our communicate with and event programme for our Members, Patrons, Major Donors, and wider supporter community.
You will play a key role in delivering engaging, high-quality communications across print, digital, and in-person channels- helping to deepen relationships, grow our membership, and support vital fundraising activity.
Alongside supporting all communications for the Museums most dedicated supporters, you will manage the Young Friends' magazine, Remus, which involves writing articles and developing activities connected to the Museum collection.
This is an exciting and varied role for someone who enjoys working with an ambitious and welcoming team and who takes pride in telling compelling stories and creating content.
About you
Key areas of responsibility
Engagement & Communications:
Digital & Content:
Campaigns & Delivery:
The British Museum is undertaking its biggest since its founding nearly 300 years ago. This physical and intellectual transformation includes large scale building and gallery transformation, new ways of connecting with audiences and different ways of working. As we look towards this exciting future, we remain guided by the words of our founder Hans Sloane - who dreamed of a museum connecting all arts and sciences, which would be accessible to everyone, everywhere.
Benefits
At the British Museum, we believe our people are at the heart of everything we do and have designed a benefits package that goes beyond the ordinary. Our full list of benefits can be found , but we've outlined some highlights below:
Our Values
Our values drive everything we do, from how we handle our objects to how we work in our team to fostering a culture where everyone feels heard and empowered:
These are a core part of how we recruit. Throughout the application, interview and selection process, we look for examples of how candidates demonstrate these behaviours in their own work and experiences. We encourage you to familiarise yourself with our values and reflect them in your application.
Additional details
At the British Museum, we are committed to a fair and inclusive recruitment process where every applicant has the opportunity to present their genuine strengths and experience in their own voice.
If you have any additional needs that we should be aware of to support you with your application, please provide details
*Unfortunately, for this role we are unable to offer Sponsorship to applicants*
The Museum also adheres to the HMG Baseline Personnel Security Standard (BPSS) for pre-employment screening of Civil Servants.
The Museum's aim is to hold a collection representative of world cultures and to ensure that the collection is housed in safety.



Job Title: Communications & Engagement Officer
Reports to: Senior Communications Manager
Location:Contracted to Breaking Barriers’ office in London, with some expectation of travel
Terms:22.5 hours per week over 3 or 4 days – open to flexible working arrangements
Contract:Permanent
Salary:£30,500 - £33,500 (inclusive of London weighting), pro-rata
Purpose of the Role
The Communications & Engagement Officer is a key role within Breaking Barriers’ Income and Engagement Directorate. It helps refugees find meaningful employment through communications and fundraising activities that maintain and grow relationships with partners, funders, supporters and relevant influential organisations and individuals.
The post holder reports to the Senior Communications Manager, and works closely with the Head of Public Engagement, Senior Digital Marketing Manager and Fundraising & Partnerships Officer. They also lead or participate in activities involving colleagues across Breaking Barriers’ teams and our refugee clients.
This role contributes to the implementation of our communications, engagement and fundraising strategies, and is closely involved in team planning – including input into operational plans and communications campaigns to steward and inspire key audiences.
The Communications & Engagement Officer is responsible for the planning and creation of day-to-day communications across our owned channels, with a particular focus on social media. They are also responsible for managing social media interactions and outreach, and for creating selected content for Breaking Barriers’ website.
The post holder helps the Senior Communications Manager to ensure that organisational content complies with brand guidelines. And they play a key role in data management – maintaining our multi-media asset bank and the storytelling data within our Salesforce CRM.
This role will suit a team player who is able to build strong relationships across Breaking Barriers to support content creation, ethical storytelling and impact. The post-holder should be comfortable in a fast-paced environment, solution-focused and creative, whilst having a good eye for detail. And, of course, they should have a passion for stewarding, inspiring and mobilising audiences through high-quality, engaging communications.
Key Responsibilities
1. Communications planning and delivery (60%)
· Work with the Senior Communications Manager to manage the communications calendar.
· Collaborate with colleagues across Breaking Barriers, especially the Income & Engagement and Services teams, to source content that reaches, engages, stewards our key audiences – including partners, funders and individual supporters.
· Plan, create and schedule written and multi-media (graphics, videos, photos) content on social media platforms.
· Plan and create or coordinate longer-form content, including case studies, articles and blogs.
· Contribute to the delivery of integrated communications campaigns that support income generation, brand awareness and positioning amongst key audiences.
· Support the continual improvement of our communications by monitoring and evaluating their own work and implementing recommendations.
· Support the development of communications, engagement and fundraising strategies and input into team planning.
2. Community and supporter engagement (30%)
· Manage and engage with our organic social media communities.
· Pro-actively engage with relevant organisations and individuals via social media, in line with agreed strategies.
· Help develop and manage our growing community of storytellers with lived experience of life as a refugee.
3. Other responsibilities (10%)
· Update storytelling data in the Salesforce CRM, and undertake other administrative tasks.
· Take responsibility for maintaining Breaking Barriers’ asset bank of photographs, videos and graphics.
· Advise and support colleagues on compliance with brand guidelines, and create brand resources.
· Represent the Public Engagement team at selected events, including photographing or filming key moments and activities.
· Support other teams with ad-hoc requests for communications support.
· Take a proactive approach to professional development.
· Take on other marketing and communications tasks as required.
Person Specification
Essential
· Demonstrable knowledge of and/or interest in refugee, employment or migration sectors
· Experience in a communications or fundraising role (this doesn't have to be in the UK)
· A demonstrable understanding of key communications and fundraising principles, whether through direct experience or study, and including:
o Understanding audiences
o User journeys
o Developing key messaging
o Audience stewardship
o Working with brand guidelines
· Experience of creating high quality campaigns or content to inspire or drive action
· Experience creating written and multi-media (photography/graphics/video) content for social media, websites and/or emails
· Strong copywriting, editing and proofing skills, and the ability to tailor content for different audiences and channels
· Excellent relationship-building skills, and confidence working with colleagues at all levels of seniority
· Ability to work on own initiative, take responsibility for work, and learn from challenges and successes
· A proactive and creative approach to problem solving and idea generation
· Comfortable within a fast-paced team and able to prioritise multiple projects
· Ability to pay close attention to detail, to maintain communications quality and accuracy
· Experience with administrative, team communication and workload management applications, preferably including the Microsoft Office 365 suite.
· Experience with one or more of the following:
o Design tools such as Canva
o Photography and film editing
o Website CMS software
o Email broadcast platforms
o Social media scheduling platforms
Desirable
· Lived Experience of Breaking Barriers’ cause
· Experience using Salesforce, or another CRM system
· Knowledge of GDPR and data protection principles as they apply to communications and fundraising
· Experience of monitoring and evaluating communications or fundraising activities
Other considerations:
· Breaking Barriers is committed to protecting an adult’s right to live in safety, free from abuse and neglect and for their views, wishes and beliefs to be fully taken into account when deciding action.
· We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of age, disability, gender reassignment, sex, sexual orientation, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief.
· Breaking Barriers particularly welcomes applicants with experience of seeking asylum and/or a refugee background.
As a member of the Disability Confident Scheme, we are committed to offering an accessible recruitment process and guarantee an interview to all applicants with a disability who meet the minimum criteria for the role.
Breaking Barriers exists so that every refugee can access meaningful employment and build a new life.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About us:
We are a leading education partnership based in Hornsey, north London, committed to improving outcomes for children and young people. We have +160 member schools across Haringey, Enfield and Waltham Forest.
The Role:
As a proactive and innovative Project Manager for Professional Development, you will support our CPD team. This new role is pivotal in ensuring effective systems management and record keeping, stakeholder engagement and relationships across various educational projects.
Key responsibilities:
Qualifications and skills:
Working at HEP:
Other information:
Application Process:
HEP is a not-for-profit, schools-led school improvement company focused on raising outcomes for all children and young people in our member schools.
The client requests no contact from agencies or media sales.
Job Description
Main duties and responsibilities
Manage the DUK project portfolio
Research governance and processes
Support the Director of Research and Development on the following external engagement activities
Support delivery of DUK flagship strategic programmes
DUK has strategic programmes in clinical research access and capacity, care standards and care access, assistive technologies and patient data. Under the oversight of the Director of Research and Development and working closely with the relevant programme team:
Other key responsibilities
APPLYING FOR THIS JOB
Please send us a copy of your CV with a cover letter (max 1 page) that includes the following:
1. Please tell us why you would like to work for Duchenne UK.
2. In the job description, we have highlighted a range of essential experience and skills that we need. Please describe how you have demonstrated these with practical examples.
3. If you think you have other qualities, we have not mentioned but which you think suit this role, please let us know. We want to know some of the things you have done and the experiences you’ve had, and what you think they have taught you.
4. Tell us one thing that really excites you about this role.
Please email your application by 10am on Monday 22nd June 2026
The client requests no contact from agencies or media sales.
Charity People is delighted to be partnering with Cancer Support UK to recruit a Digital Communications and Marketing Manager.
Contract: Permanent role working five days per week
Salary: £40,000 full time
Location: Hybrid role between home and South London office, with ideally two days per week in the office at South Wimbledon. The charity is also open to applications from home-based candidates.
Closing date for applications: 9am on Friday 10th July
Interviews: Interviews will be held in person on the 20th and 21st July
About Cancer Support UK
Cancer Support UK exists to tackle the profound sense of isolation many people experience after a cancer diagnosis. While diagnosis and treatment can have significant physical impacts, the emotional toll can be just as challenging, leaving many feeling alone at a time when connection and understanding are essential. The organisation is dedicated to ensuring that anyone affected by cancer feels supported, understood, and never alone, from diagnosis through treatment and into life beyond.
Through practical and emotional support, Cancer Support UK meets a largely unmet need. Its Cancer Kits, thoughtfully created with input from people with lived experience, provide comfort and reassurance at a critical moment, while its Cancer Coach services offer ongoing guidance to help individuals navigate life after treatment. Alongside this, the organisation works with businesses and the health sector to improve support for those affected by cancer. With millions of people in the UK living with a diagnosis, the charity's mission is clear: to reduce loneliness and ensure no one faces cancer alone.
You'll work within a small, dedicated and talented team and will play a central role in shaping how Cancer Support UK tells its story; leading the development of high-quality, impact led content that brings lived experience together to build support loyalty and increase public engagement and understanding.
The role has real scope for impact and innovation and will work closely with colleagues from across the charity, including the CEO, to build on strong foundations. Core responsibilities within the role will include:
We would love to see applications from candidates with the following skills and experience:
If you're interested in hearing more about this opportunity, please send your CV to Alice at Charity People in the first instance by applying to this advert.
Charity People is a forward thinking, inclusive organisation that actively and deliberately promotes equity, diversity and inclusion. We know organisations thrive when inclusion is at the forefront. We evidence our commitment by matching charity needs with the skills and experience of candidates irrespective of background e.g. age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We do this because we believe that greater diversity leads to greater results for the charities we work with.
We're looking for a creative, strategic and data-driven Digital Marketing Manager to lead and develop our digital presence across multiple channels.
Reporting to the Head of Marketing, you'll be responsible for creating engaging digital content and campaigns that inspire audiences, strengthen our brand and showcase the life-changing impact of our work. You'll manage our digital ecosystem, including social media, website development, email communications and digital advertising, ensuring every channel delivers measurable results.
This is an exciting opportunity to take ownership of a significant website relaunch, manage substantial digital brand profiles and shape how a global charity engages with supporters, partners and stakeholders around the world.
The client requests no contact from agencies or media sales.
Location: Office based in Central Southampton. Hybrid working may be possible on completion of the probation period.
The Role
The Marketing and Communications Officer will lead on promoting the work, services and impact of Citizens Advice Southampton. You will help ensure that local people know how to access advice, that stakeholders understand our impact, and that our voice is heard in local conversations about poverty, inequality and social justice.
Working closely with colleagues across the organisation, you will deliver clear, accessible and inclusive communications that reflect Citizens Advice values and strengthen our profile across Southampton.
The main tasks for the role include, but are not limited to:
Marketing and Promotion
Communications and Content
Campaigns and Impact
Stakeholder and Media Engagement
Monitoring and Improvement
Other duties and responsibilities
About you
We are looking for someone who ideally bring charity sector experience in communications, and experience of supporting strong relationships with partners and funders. You will share our passion for community wellbeing and social justice. You’ll be just as comfortable working independently as you will collaboratively alongside our dedicated teams, using your skills to promote awareness of the amazing work done by Citizens Advice Southampton.
The role will involve leading the charity through key challenges including funding pressures, local government reorganisation, and evolving service delivery needs.
Applications
At Citizens Advice, we recognise the positive value of diversity, promoting equity and celebrating inclusion. We welcome and encourage job applications from people of all backgrounds.
Please download the application pack on our website and submit your CV and a covering letter outlining how you fit the person specification to Emma Vint.
Please also complete and submit our diversity monitoring form with your application.
The closing date for this vacancy is 9am on Friday 26th June 2026.
Thank you for your interest in Citizens Advice Southampton.
As our Website Manager, you’ll help accelerate our work by championing the use of our website as a key channel in The Charity. You’ll lead on development and optimisation so that it can support acquisition, engagement, conversion and retention of users across Fundraising, Support, Policy and Research. Overseeing the work of a small team, you'll manage a programme of user experience and conversion rate optimisation work, plan and analyse user journeys and web personalisation, and devise and execute our SEO strategy. Your friendly personality will enable you to build strong relationships with your colleagues across The Charity so you can work together to ensure our content and user experience are well optimised and delivering those all-important results. You’ll be a valued member of our Marketing team, made up of technical experts who make sure all our community receive the very best experience and support.
WHO WE'RE LOOKING FOR:
A skilled communicator, with strong project management skills, you’ll be the trusted voice of the website across the Charity. Your in-depth experience of developing and optimising a website using evidence from multiple sources, including Google Analytics (GA4), Google Tag Manager, server side tracking and audience/UX research will enable you to thrive in this role. You’ll feel at home working with our wonderful team of marketers, fundraisers and other content owners to define development requirements, and enjoy working with technical experts (in and out of house) to implement those requirements. With a creative mind and the ability to think outside the box, you’ll understand what it takes to deliver success and be passionate about doing so. Your natural curiosity will inspire you to develop your skills, enabling you to keep us at the forefront of new technologies, and ways to improve UX and SEO.
KEY ACCOUNTABILITIES:
Strategic development of our websites to fulfil The Charity’s needs and objectives
Use a range of tools and platforms to perform regular analysis of website performance, producing reports and using key insights to improve user experience, conversion rates, and influence wider activity
Own the website KPIs, reporting regularly against them and providing insight on what success looks like and how we achieve it
Work across The Charity to develop website elements of multichannel user journeys and campaigns to convert and retain users from key priority audiences
Develop, manage and oversee an SEO and link building strategy that improves website health and attracts relevant traffic in order to support user acquisition targets
Use website personalisation and multivariant testing plans to improve conversion rates
Work with our marketing, social media and journey/automation teams to ensure an integrated channel approach
Work collaboratively with other teams to train on content delivery best practice – including the use of WordPress
Lead on management of external partners and agencies – translating internal requirements into actionable briefs
Be the day-to-day contact for all agency liaison, overseeing scheduled retainer time or projects and prioritising work as required to meet organisational needs
Work with the Development team to ensure our websites and microsites are fully integrated with Salesforce CRM
Review new technologies and keep The Charity at the forefront of developments in digital support
The Brain Tumour Charity is the world’s leading brain tumour charity and the largest dedicated funder of research into brain tumours globally.

The client requests no contact from agencies or media sales.