Content jobs

Who we are

Social AF are experts in Social Media Moderation, supporting some of the UK’s most recognised charities to manage high-volume, high-risk online communities with care, consistency and expertise. Established in 2021, we work with some of the biggest names in the third sector.

Our reputation for delivering an excellent social media moderation service has helped the company grow at a rapid pace. Our services include: 

• Social media moderation

• Facebook group moderation

• Supporter experience

We work at the frontline of charity communications, helping organisations engage their audiences, protect their communities and respond to sensitive issues in real time.

About the role

We’re looking for experienced social media and communications professionals to join our freelance moderation team.

Our moderators support a range of charity partners, working across always-on activity as well as high-profile campaigns and appeals. You’ll act as the voice of each organisation — engaging with supporters, answering queries, and ensuring conversations are managed safely and effectively.

This role is well suited as a flexible, additional source of income. Most of our moderators are freelancers or consultants working alongside other roles.

Working pattern

Moderation takes place between 9am and 9pm, Monday to Sunday.

Rather than working in one continuous block, you’ll complete your hours in short check-ins across the day to maintain coverage and meet response time targets.

Each account is allocated a set number of ‘active moderation hours’ per day (e.g. 2-3 hours), which are spread across multiple sessions.

For example, 3 hours may be split into 5-6 check-ins throughout the day.

You must be able to:

• Start moderation from 9am (or earlier)

• Monitor activity throughout the day

• Complete a final check before 9pm

• Adhere to our sub-3-hour response time

Please note: In your first month, you will typically start on fewer accounts and hours (approx. 3 per day) while you get up to speed. Hours usually increase from month two onwards.

Key Responsibilities

• Act as the voice of our charity partners, consistently applying their tone of voice and brand guidelines

• Respond to comments, messages and queries in a timely, accurate and empathetic way

• Maintain a response time of under three hours

• Identify, manage and de-escalate negative or inappropriate content

• Hide or remove content in line with moderation policies

• Identify and escalate safeguarding concerns appropriately

• Signpost users to relevant support services where needed

• Encourage positive engagement and supporter action, including donations where appropriate

• Work across a range of moderation tools e.g. Sprout Social, Meta Business Suite, Agorapulse, Brandwatch

• Manage your workload independently while following clear processes and guidance

What We’re Looking For

Essential

• Minimum 3 years’ professional communications experience, working in-house for a charity or non-profit

• Proven experience moderating social media channels

• Excellent written communication skills, with strong attention to detail

• Ability to work independently and manage time effectively across multiple check-ins

• Confidence in making judgement calls using guidance rather than scripts

• Understanding of fundraising and how charities engage supporters

• Ability to remain calm and professional in high-volume or sensitive situations

• Availability to work 3-6 days per week, including at least one weekend day

• Flexibility to adapt quickly if issues arise

Desirable

• Experience using moderation and social media management tools e.g. Sprout Social, Meta, Agorapulse, Brandwatch

What our moderators say:

“I love the flexibility of the role. The team are great and very supportive, but the flexibility allows you to still do things whilst working.” - Megan

“Working with Social AF has been so rewarding, I’ve been able to work with some amazing national charity partners. The team are so friendly and the flexibility has been really beneficial for my work-life balance.” - Sarah

Interviews: w/c 11th May

Compulsory training: 26th May - 10am - 4pm

Start date: w/c 1st June

Are you ready to bring our Marketing & Communications strategy to life?

Do you excel at planning and delivery?

Are you driven to lead each day, guiding, supporting and motivating our marketing team to do their best work?

Are you motivated to champion our vision, values and brand, ensuring everything we create is meaningful, consistent and aligned with organisational goals?

If this sounds like you, we’d love for you to join us, apply today and help shape the future of our charity’s story.

Bring your purpose and authentic self to Bluebell Wood Children’s Hospice. You’ll help ensure that babies, children, and young people with life-limiting conditions—and their families—receive the specialist care and support they deserve, wherever and whenever they need.

About us:

Our vision at Bluebell Wood is for every baby, child and young person with a life limiting condition to access specialist palliative care, where and when they need it.  You will join our fantastic team where we all play our part in achieving our vision and creating an incredible culture for everyone. 

Why your role matters:

Our uncompromisable support services are wide-ranging and bespoke to each family.  We provide symptom management, end-of-life care, post-death care, short breaks, counselling, sibling support groups, music therapy, home visits and more.

We support families across a large geographical area, including South Yorkshire, North Nottinghamshire, North Derbyshire and parts of North Lincolnshire. The hospice is easily accessible from Barnsley, Rotherham, Doncaster, Sheffield and North Notts, making our reach truly regional and inclusive.

Every year, we must raise £6.7 million to keep our doors open, and only 17% comes from government sources. The rest is powered by the generosity and commitment of supporters like you. Your leadership in corporate fundraising will help secure vital resources, build strategic partnerships, and create a sustainable future for our hospice.

The role:

Bringing our marketing and communications strategy to life by delivering clear, coordinated and impactful activity across the charity. In this role, you’ll provide day‑to‑day leadership, oversight and quality assurance for the Marketing team, ensuring that all outputs—from campaigns and digital content to printed materials, supporter journeys and internal communications—are well‑planned, on schedule, high‑quality and fully aligned with our vision, values and brand.

What You Will Do:

As Marketing & Communications Lead, you will play a key role in shaping the future of our strategy, offering fresh ideas and insight, and working closely with the Marketing & Engagement Manager to ensure our plans remain relevant, effective and forward‑thinking.

Strategic Contribution

· Translate organisational and departmental objectives into clear marketing and communications plans and delivery  frameworks.

· Contribute ideas, insight, and evidence to the ongoing development of the marketing and communications strategy,  working closely with the Marketing & Engagement Manager to ensure plans remain relevant, effective, and audience‑led.

· Provide expert insight on digital innovation, audience development, supporter engagement trends, and emerging opportunities

Delivery of Strategy

· Lead the co-ordination and delivery of the marketing and communications plan, ensuring activity is well‑planned, joined‑up, on time, and aligned with organisational priorities, brand, and values.

· Take day‑to‑day ownership of marketing delivery across all channels, including digital, print, campaigns, supporter journeys, and internal communications.

· Set clear briefs, timelines, and expectations for the Marketing team and external suppliers, while providing quality assurance and approval for key content, creative work, and campaign materials.

Team Leadership & Development

· Line manage a team of two marketers, providing clear direction, coaching, and support to foster a positive, collaborative, and high‑performing team culture.

· Develop and maintain effective tools, processes, and ways of working to support planning, workflow, capacity management, and project prioritisation.

· Support professional development, encourage continuous improvement, and oversee day‑to‑day budget management within the marketing function.

Digital Marketing

· Lead the organisation’s digital marketing approach, delivering innovative, data‑led campaigns across social media, web, email, SEO, and other digital channels.

· Drive audience insight, segmentation, and persona development, using data and analytics to guide decisions, optimise supporter journeys, and improve targeting.

· Use analytics and performance data to evaluate activity, identify opportunities for growth, and advise the Marketing & Engagement Manager on future developments and emerging platforms.

Campaign & Project Leadership

· Lead and cross‑departmental marketing and communications projects, working collaboratively with teams across the hospice.

· Hold joint ownership, alongside the Supporter Engagement Manager, for the delivery and ongoing development of supporter journeys, including Dotdigital integrations, with marketing leading on planning, content, insight, and quality assurance.

· Build and maintain strong working relationships with freelancers, agencies, photographers, and suppliers to ensure high‑quality creative output and timely delivery.

Internal & External Collaboration

· Work with teams across the hospice and act as a marketing representative in meetings to ensure consistent messaging, strategic alignment, and effective planning.

· Plan and co-ordinate internal communications activity, supporting staff engagement, clarity, and understanding across the organisation.

Compliance, Quality & Governance

· Ensure all marketing activity meets GDPR, brand standards, regulatory requirements, and accessibility guidelines.

· Maintain high standards of accuracy, tone of voice, and ethical storytelling across all outputs

What You’ll Bring

· A calm, confident and professional approach.

· Strong interpersonal skills, with the ability to guide, coach, and influence others.

· Ability to translate strategy into clear delivery plans, timelines, and briefs.

· Demonstrable understanding of digital marketing principles and best practice.

· Experience using data, insight, and analytics.

· Clear examples of working collaboratively across teams, with evidence of influencing stakeholders and balancing multiple priorities to achieve shared outcomes.

· Ability to participate in occasional out‑of‑hours activity, as required by the role.

· Full driving licence with access to a reliable vehicle and business insurance cover.

Why This Role?

· Immediate impact: Step into a key role and lead from day one.

· Creative freedom: Bring your ideas to life in a supportive, mission-driven environment.

· Professional growth: Gain valuable experience in a fast-paced, high-impact role.

About you:

Our values underpin what we do and how we do it.

To succeed in this role, we are looking for someone who will embody our values, work confidently with key attention to detail, engage with everyone in our hospice, and has an absolute willingness to learn.

What we offer:

In return, we can offer you a fantastic working environment and the following benefits:

· 25 days’ annual leave plus bank holidays with the option to buy and sell

· Employee assistance programme - including mental health care and out of hours GP access 

· A commitment to your professional development

· Matched pension scheme of 5% of salary

· Enhanced maternity and paternity pay

· Free parking on main site

· Subsidised lunch

· Free tea and coffee

· Cycle to work scheme

· Eligible for NHS Blue Light Card

If you are passionate about making a difference, we cannot wait to hear from you. 

Join us and be part of something bigger—where your skills, passion, and purpose create joy, support and comfort for those who need it most. Apply Now

The Charity for Civil Servants sits at the heart of the UK Civil Service. While we can’t always prevent the tricky, stressful, sad stuff from happening, when it does happen, we help current, former and retired civil servants get the best support.

We’re 140 years old in 2026 and we’ve got big ambitions to ensure we are there for those who need us for generations to come.

We are looking for a Digital Communications Manager to join Communications Team as we embark on the next phase of our strategy to accelerate awareness, participation and income growth. This role drives the strategic digital communications which play a pivotal role in raising awareness of the Charity’s work.

Working collaboratively with internal teams, this role will oversee our digital marketing strategies, manage our website and create video content to promote our services, campaigns, and fundraising initiatives.

If you have digital communication and/or marketing experience within the charity or public sector, and at a manager level, then we would like to hear from you!

The ideal candidate will also be highly experienced in website and content management systems, content creation and SEO/SEM. Highly skilled in social media, email marketing systems, scheduling tools, analytics dashboards and tools, CRM, CMS and design suites, they will be an expert in Adobe Creative suite, Canva and other video editing tools. Strong project management and strategic planning skills as well as line manager experience are essential.

In return, we can offer you a supportive, inspiring and friendly team culture and excellent benefits including a health cash plan, Headspace, life assurance, excellent pension, generous annual leave, birthday leave and a cycle to work scheme.

To apply, please submit your CV and a covering letter that states why you would be suitable for this role. The closing date for applications is 19 April 2026. 

First interviews will take place on 27 April 2026. Please let us know in your covering letter if this date would be difficult for you. If you need any adjustments to enable you to perform to your best at interview, please let us know in your application (you don’t have to explain why).

The Charity for Civil Servants are committed to building and developing a workforce which reflects the diversity of the civil service community that we support. We seek to ensure all job applications are treated fairly, with respect and without bias and we encourage applications from suitably experienced candidates regardless of sex, race, disability, age, sexual orientation, gender identity, religion or belief, or any other factor.

This is not a traditional marketing role.  We are looking for a bold, imaginative and performance‑driven Marketing & Communications leader ready to reinvent how we reach people, inspire action and connect our community to our cause.

As a key member of the Income Generation leadership team, your work will directly power the care we provide. This is your opportunity to lead and develop a talented marketing team, push boundaries, challenge the status quo, and shape a modern, creative, high‑performing marketing function that makes a measurable difference.

If you love innovation, thrive in fast‑paced environments and bring a blend of strategic vision, digital expertise and creative flair - we want to hear from you.

What you’ll do:

✅ Lead and inspire a multidisciplinary team across digital, creative, brand and campaigns to deliver standout work. 

✅ Step change our digital capability, elevating performance marketing, content, analytics, and new-channel experimentation. 

✅ Drive innovative, audience-first campaigns that grow awareness, engagement and income across all channels. 

✅ Champion bold creative thinking, ensuring our brand is powerful, distinctive and emotionally resonant. 

✅ Lead PR, storytelling and reputation management, ensuring our voice is compelling, confident and aligned with our purpose. 

✅ Explore emerging technologies and formats, identifying new ways to reach and inspire audiences. 

✅ Collaborate closely across Fundraising, Supporter Engagement, Retail and Clinical Services to deliver integrated, high impact marketing and shape and deliver the Hospice Strategic Plan. 

We’re looking for someone who is:

· A digital first strategic marketer with deep experience in performance marketing, analytics, paid media and optimisation.

· A creative thinker who loves experimentation and isn’t afraid to challenge “how we’ve always done it.”

· A confident leader with the ability to inspire, mentor and develop multi specialist teams.

· Highly skilled at using audience insight, segmentation and behavioural understanding to shape content and campaigns.

· Insight and data driven, with a proven track record of delivering measurable growth across digital and offline channels.

· Passionate about making a meaningful difference through purpose driven marketing.

Who we are:

Set in the tranquil grounds of Willen Lake, Willen Hospice is the leading provider of specialist palliative care in the Milton Keynes area. We offer round-the-clock, expert care to local patients with a life-limiting illness, both in their own homes and in our In-Patient Unit. Our passionate staff and volunteers make sure our care is personalised to each patient’s needs and supports their loved ones too. We have a thriving Therapeutic & Wellbeing service providing counselling, physiotherapy, activity groups and more, and a specialist Lymphoedema service. As a registered charity, we raise vital funds through our dedicated Business Development team and our growing portfolio of high street and online shops, to ensure our care stays free of charge.

Why join us?

✅ A role with purpose – be part of a team delivering outstanding palliative care.

✅ Supportive and caring environment – work with passionate colleagues.

✅ Great benefits package – including 35 days' holiday, contributory pension scheme, enhanced maternity/sick pay, and ongoing professional development.

✅ Perks and extras – free on-site parking, subsidised catering, Blue Light Card discounts (with membership), and an Employee Assistance Programme.

An exciting opportunity to play a central role in securing the funding needed that helps young people thrive. At a time of real growth for our charity, we are looking for an experienced Fundraising Communications Manager to join our team. You will lead two major annual fundraising appeals, grow our monthly donor programme, and create compelling communications that deepen supporter engagement and reflect the integrity of our work with young people. 

What is Jamie’s Farm?Jamie’s Farm is a charity that supports young people by combining therapeutic work, farming, and purposeful activities to help them thrive. Through residential visits to our working farms, we provide a nurturing environment where young people can reflect, build confidence, and develop the resilience they need to overcome personal challenges.As part of the dynamic HQ team we offer a beautiful and unique supportive working environment, a competitive salary, and the opportunity to be part of a team that is passionate about making a real difference. 

More about the role:As Fundraising & Communications Manager you will plan and deliver two organisation-wide appeals each year, with a combined income target of £300,000. You will own and grow our monthly donor programme, developing email journeys, digital content and supporter pathways that build a sustainable income stream. Alongside this, you will lead the creation of high-quality fundraising communications - from donor updates and impact stories to campaign collateral and web content - ensuring all storytelling is ethical, warm and true to who we are. 

Location : Jamie's Farm Bath (HQ) preferred but other Jamie’s Farm locations considered

About you:We are looking for someone with proven experience delivering multi-channel fundraising appeals and growing an individual giving or monthly donor programme. You will be an exceptional copywriter, able to communicate impact with clarity and warmth, and someone who understands the importance of representing young people responsibly and with dignity. 

A confident project manager, you are highly organised and able to juggle multiple deadlines, coordinate stakeholders and keep campaigns on track. You are comfortable using data and insight to optimise performance, and you bring a proactive, solutions-focused mindset to everything you do. 

Please see the full job description, desired experience and employee benefits by exploring our recruitment pack below. Don’t meet every single requirement? We’d still love to hear from you – your unique skills and experience could be just what we’re looking for. 

We’re looking for an interim Social Media Officer to lead on engagement with our online communities. This is an exciting 12 month opportunity to shape the social media presence for Samaritans across a range of channels and join a high performing team.​

In this role you’ll monitor and respond to a wide range of enquiries over our social media platforms. You will be responding to those who have used our services or are struggling with their mental health, so the ability to communicate with sensitivity and empathy is key.​

You'll help colleagues across the organisation feel confident in how they use social media and play a vital role in ensuring our content and conversations reflect our brand and tone of voice. You will develop and maintain social media guidelines and standard response templates, as well as providing training and support when needed.​

You’ll also take the lead with our moderation agency to ensure the safety and wellbeing of our audiences, through quality checking and continuous improvement.​

If you’re an experienced Social Media Officer, who is passionate about meaningful online engagement, then we’d love to hear from you.

​

Contract terms:

£31,000 - £33,000 Salary per annum, plus benefits and £1000 on call allowance

12 month fixed term contract (maternity cover)

Full time (35 hours)

We are passionate about flexible working, talk to us about your preferences

Linked to our Ewell (Surrey) office

In-person working: Meeting in person and working collaboratively are things we value. We work in person around 2 days or more per month

​

​What you'll do:

• ​Monitor Samaritan’s social media channels, ensuring content is appropriate for audiences
• Develop, maintain and update standard response templates and moderation guidelines
• Provide timely, appropriate responses to a wide range of people engaging with Samaritans over social media
• Develop social Q&As for key campaigns, policy positions and news events in collaboration with other teams
• Provide advice, support, and training to branches and volunteers managing their own communities via social media
• Work closely with our moderation agency, ensuring adequate out of hours coverage and quality check responses
• Analyse audience engagement and feedback to identify trends and areas for improvement

​

What you’ll bring:

• ​Experience of working on social media for a cause, campaign or high-profile brand, or in communications or marketing
• Great digital copywriting skills
• Strong understanding of digital marketing channels and techniques
• Experience in responding to a varied range of enquiries via social media
• Creative approach to creating and publishing digital content
• Ability to communicate sensitively, particularly around issues involving mental health and suicide
• Awareness of campaigns, news and trends within the charity sector and social media
• Ability to build strong working relationships with internal and external stakeholders
• Familiarity with Sprout Social (desirable)
• Experience working with volunteers or within the charity sector (desirable)​

See full Job Description and Person Specification 

​

Why Samaritans?

At Samaritans, you’ll be part of a people-first organisation deeply committed to inclusion, compassion and learning. You’ll contribute to a team where your voice matters, your expertise makes a difference, and your work helps save lives.​

We welcome applications from individuals with lived experience and encourage those from underrepresented communities to apply.We are committed to creating an environment where all our people feel seen, heard and supported.​

You’ll join a values-led organisation with a powerful mission and a collaborative culture. We offer flexible hybrid working, excellent benefits, and the chance to make a tangible difference in suicide prevention across the UK and Ireland.​

For further information about Samaritans, including our charity structure, values, employee benefits, and application process, please read our recruitment brochure available here. You can also visit our careers website to access this.​

We recognise the enormous benefits and the social justice imperatives of ensuring diversity at every level of our organisation. Samaritans is wholly committed to inclusion and diversity and to building a culture and environment where everyone is appreciated for the unique person they are. To ensure Samaritans is representative of those we support and who support us, we particularly welcome applications from disabled, racialised minority and LGBTQ+ candidates, as these people are under-represented at Samaritans.

​

Apply now

If this sounds like the opportunity for you, please apply. You will be asked to some answer short application questions and to upload your CV.​

Applications close: ​09:00am on Monday 13th April 2026

Interviews: w/c 20th April

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At Samaritans, human connection is at the heart of everything we do.

We do not use AI at any stage during the selection process. Your application will always be carefully reviewed by the recruiting manager or a member of the Talent Attraction Team.

We kindly ask that you avoid using AI tools to generate your application or interview answers. We want to hear your own ideas, insights, and writing style so your unique strengths can shine through.

This role will support the work of the World Obesity Federation in its role leading dissemination activities under a specific research consortium project; alongside support for intersecting areas of work across the WOF portfolio. Key activities will include: Developing content for website and social media from scientific outputs; using a media monitoring tool to gather relevant data and insights to support dissemination; and co-ordinating planning for webinar and event hosting and project participation at wider events. The role will liaise with cross-team colleagues to identify relevant dissemination opportunities, and support article formatting and submissions, alongside regularly engaging with project teams and wider stakeholders as relevant, and developing project reports. Additionally the role will support engagement of people with lived experience as part of project and wider activities. 

We are a small and passionate team making a tangible difference to the lives of families. We are hiring a Senior Communications Manager, to oversee and run our media and external communications, who will bring expertise and creativity to the organisation. If you're an experienced media operator and exceptional mission-driven communicator, and looking for your next big challenge, we'd love to hear from you. 

Please see attached full job description. 

Job purpose

This role serves as a liaison for the BDA’s specialist group, sub-group and branch volunteer communities. Working closely with colleagues across the BDA, the role ensures a high level of support, maintenance and development of the organisation’s member led networks.

The role supports the work of the membership, marketing and communications team to coordinate activity and projects that promote the work of member volunteers and the wider volunteer programme.

In collaboration with the Volunteer Manager, the role supports and coordinates volunteer activity, providing advice, training and guidance to member volunteers as required. It is also responsible for developing, maintaining and managing strong relationships with stakeholders to drive engagement and enhance services for members.

The role acts as essential support to colleagues and works effectively across the MMC team and the wider organisation.

 Job context

 The British Dietetic Association, founded in 1936, is the professional association and trade union for registered dietitians in Great Britain and Northern Ireland. It is the largest organisation of food and nutrition professionals with almost 10,000 members.

The Membership, Marketing and Communications Team delivers and maintains responsive

member services and excellent communications to engage with our membership community in person and through both digital and print media. The organisation has a motivated and engaged network of high-performing member volunteers within our specialist groups and branches and a well-established volunteer programme, which we wish to continue to grow and develop.

All staff uphold the values of the Association (Professional, Dynamic, and Innovative) and represent the profession and the Association to stakeholders

 Key areas of responsibility

Volunteer support and coordination

• Act as an internal contact for BDA specialist groups, sub-groups and branches, liaising with colleagues across the BDA to ensure the effective delivery of volunteer services.
• Serve as a main point of contact for the BDA’s regional branch network, which provides CPD and networking opportunities for members and other attendees at a local level.
• Provide advice, support and guidance to BDA specialist group and branch volunteers as required.
• Work with the events team to support the delivery of group and branch meetings and events (in-person and virtual), ensuring appropriate technical support and platforms are in place.
• Work collaboratively across BDA staff teams, specialist groups and branches to ensure members receive high-quality services, resources, events and information through appropriate communication channels.
• Support volunteer recruitment activity and deliver inductions for volunteers.
• Maintain regular and proactive engagement with committee leaders to strengthen links between volunteers, the BDA office team and other groups or branches.
• Attend group and branch meetings and events as required, representing the BDA.
• Build strong internal relationships to stay informed of policy, practice, education developments and key organisational priorities, helping to align volunteer activity with wider BDA work.
• Work with the Volunteer Team to ensure groups and branches operate within BDA policies, governance, financial and legal frameworks, and are supported to meet governance requirements.
• Support groups and branches to develop relationships with relevant internal and external stakeholders.

Resource, governance and development

• Work with the Volunteer Team and wider BDA team to develop and deliver new services, benefits and resources for the group and branch network.
• Support the identification, development and delivery of education and continuing professional development opportunities for member volunteers.
• Apply volunteering best practice to develop, review and maintain policies, guidance and tools related to volunteering.
• Support the Events and Volunteer Teams to deliver the BDA’s annual volunteer support day.
• Assist the Volunteer Team in providing governance advice and support to member volunteers, including developing and maintaining effective processes.

Communications

• Manage, and support the wider membership, marketing and communication team, to deliver volunteer communications channels by:
  • Developing and coordinating content, opportunities and contributions for our regular Volunteer Ezine.
  • Facilitate regular volunteer networking.
  • Update content and develop content for the volunteer hub.
  • Develop and coordinate content relating to volunteers, groups and branches for social media.
  • Support internal communications and updates.
  • Manage the volunteer inbox and responding to member queries as required.

 General

·       Act as an effective member of the Membership, Marketing and Communications team, contributing to team-wide campaigns and projects.

· Contribute to BDA office projects that support the organisation’s strategic and business plans.

· Travel as required to meet members, volunteers and other stakeholders.

· Undertake other duties as required.

· Comply with all relevant BDA policies and procedures.

Role Dimensions

Knowledge

This role requires specialist, advanced experience and knowledge, with a thorough understanding of volunteer management, governance and engagement, all of which are essential to the successful delivery of the role. It also requires advanced knowledge of BDA policies, governance and financial frameworks, alongside a strong understanding of the legal frameworks relating to volunteering.

Work Complexity and Judgement

This role supports the delivery of work across multiple business functions by communicating group and branch activity and initiatives. The work requires discretion, tact, strong interpersonal skills and effective stakeholder engagement. The role often involves managing complex situations and exercising sound judgement, frequently at short notice and in the presence of members, with issues and queries escalated to the Volunteer Manager as appropriate.

Impact on reputational risk

This role involves working closely with volunteers, members and internal stakeholders, representing the BDA in a professional manner. The postholder is expected to build and maintain appropriate internal relationships at all levels, managing the organisation’s reputation and exercising sound judgement in assessing and mitigating risk.

People management and leadership

This role is responsible for coordinating and supervising volunteers and plays a pivotal role in managing staff engagement with the volunteer network.

Who we are

Social AF are experts in Social Media Moderation. Established in 2021, we work with some of the biggest names in the third sector and have supported charities to raise over £40 million through their Facebook Challenges and Virtual events. 

We are a fast-growing agency with a strong reputation for delivering outstanding results. Our team of experienced fundraisers know exactly what it’s like to be on the front line and put their heart and soul into every event. 

About the Role

As a Fundraising Group Moderator, you’ll manage Facebook groups of up to 10,000 challenge participants, providing exceptional supporter care and helping participants raise five‑ and six‑figure sums for some of the biggest names in the charity sector.

This role is ideal for experienced fundraisers looking for flexible freelance work or an additional income stream. You’ll work remotely, using your own laptop and WiFi, and bring your personality, empathy and initiative to every interaction.

You must be able to begin moderation at 9am (or earlier), wrap up by 9pm, and maintain our sub‑three‑hour response time.

Key Responsibilities

• Represent the charity’s voice, uphold brand guidelines and act as the charity representative 

• Maintain a safe, positive and inclusive group environment

• Identify, report, escalate and signpost all safeguarding concerns

• Provide warm, friendly and informal supporter care, bringing your own personality to create an exceptional participant experience

• Motivate, encourage and support participants throughout their challenge

• Maximise registration conversions and fundraiser activation

• Work independently, manage your own time effectively, use strong initiative and correct any errors promptly

• Follow clear processes and maintain high standards of accuracy

• Identify, solve and diffuse issues within the groups

• Engage with participants using a warm, friendly and informal tone

• Respond to posts, comments, questions and inbox messages in a timely manner (within three hours)

• Use your personal Facebook profile to moderate groups and build genuine relationships

• Post engaging daily content provided by Social AF

• Manage registrations using GivePanel or similar platforms

Workload & Peak Periods

Our challenge calendar has natural peaks, and moderators must be prepared for increased activity during September-November and January-March. These months see higher participant numbers and more concurrent events, meaning more posts, questions and supporter interactions. In addition to these seasonal surges, the first and last day of every month are consistently the busiest, as participants start and complete their challenge.

We maintain a flexible, supportive team culture, and to keep this fairness and flexibility in place, moderators must be willing to work occasional bank holidays and be available on the first or last day of each month, when group activity is at its highest.

Person Specification

Essential Criteria

• Minimum 3 years’ professional fundraising experience

• Excellent written communication

• Strong attention to detail

• Ability to work independently and manage your own time

• Confident problem‑solver with the ability to multitask

• Warm, personable communication style

• Receptive to feedback and committed to keeping high standards

• Confident using Facebook day‑to‑day, including basic functions such as posting, commenting, navigating groups and using your personal profile

Desirable

• Events or individual giving experience

• An understanding of the Facebook Challenge Model or experience of running/supporting Facebook Challenges

• Experience using GivePanel

• Experience managing Facebook Groups

Training & Expectations

• Attend compulsory training and monthly team meetings

• Join moderation briefings

• Stay up to date with new processes and training

• Be present and responsive on Slack during working hours

Interviews: Wednesday 22nd & Thursday 23rd April

Compulsory training: Tuesday 28th and Thursday 29th (10am–2pm both days)

Start date: Week commencing 4th May

We are looking for someone with at least 2 years experience of communications and marketing, who is comfortable managing multiple timelines and responsibilities with a keen eye for detail and passion for LGBTQ+ communities to join us as Marketing Coordinator.

The London LGBTQ+ Community Centre is a sober, intersectional, intergenerational, community centre and café where all LGBTQ+ people feel welcome and supported, can build connections, and flourish. Our vision is for a more connected, belonging and thriving LGBTQ+ community in London.

Overview of the role

Event marketing

A key responsibility of the Marketing Coordinator will be to promote our programme of community-led events at the Centre – an exciting mix of meetups and socials, wellbeing sessions, healthcare drop-ins, arts and crafts, sports classes and a wide range of workshops.

It will be the responsibility of the Marketing Coordinator to work closely with our Events and Outreach Lead and event facilitators to ensure all events are marketed appropriately, ensuring accuracy and maximum visibility.

Community customer service

As a community centre, we work very closely with multiple LGBTQ+ communities and individuals, operating as a key resource and signposting hub for the community. As part of this role, you will be responsible for managing our digital enquiries both on email and social media. 

Digital content and social media

As the Marketing Coordinator you will be responsible for the management of all event marketing, including on social media and Eventbrite, creating our weekly newsletter and designing social media assets and content to advertise events. 

Alongside this you will manage event queries from the community and work closely with our Events and Outreach Lead on ticketing and scheduling.

As we continue to evolve, we’re looking into the future of the Centre and how we can reach even more LGBTQ+ people across London. Therefore, this is a crucial role to market the Centre – so people know we’re here! – and to tell the stories of the community who use the space.

Key responsibilities and duties

Event marketing

• Creating and updating event pages via Eventbrite

• Communication with event facilitators about marketing for their events

• Collaborating with event facilitators to create marketing materials (i.e IG Reels) to promote events

Community customer service

• Managing our public email inbox and responding to queries from the community

• Responding to queries from the community via DM’s and comments 

Social media management

• Scheduling and posting content on our main social media accounts (Instagram, Facebook, LinkedIn)

• Keeping up-to-date with new changes to social media channels and trends to inform our content 

Content creation

• Writing copy for a wide range of platforms (online and print)

• Creating graphics for social media and emails in Canva

• Designing print marketing materials

• Filming and editing social media content at the Centre 

Email newsletter management

• Creating our weekly email newsletter via Mailchimp

• Working alongside our Communications and Marketing Manager to develop new content 

Tracking and reporting

• Recording analytics across all our platforms to inform our content 

• Through analytics review, recommend ideas to develop our communications strategy

CRM

• Using our Beacon CRM to manage facilitator relationships and event details

• Utilise CRM and Mailchimp integration

• Ensure contacts and information are kept up to date

To apply:

Applications close Friday 17 April at 5pm

To apply visit our website, using the 'Redirect to recruiter' link at the bottom of the page.

Yorkshire Wildlife Trust was established 80 years ago and today is one of the UK’s fastest growing charities for nature. We seek to appoint a Digital Marketing Officer to join the communications and public affairs team.

We are looking for a digital marketing expert to lead and boost engagement online, drive footfall to our visitor centres as well as events, and inspire more people across Yorkshire to choose a wilder life. 

This is a role in which you could make a world of difference, by bringing wild experiences to more people through colourful content and stories, leading to positive action for wildlife and driving recognition for our trusted brand. 

Close collaboration with colleagues across the Trust is essential, working with communication, engagement, reserve and visitor services colleagues to promote events, and a growing programme of wildlife-themed festivals and wildlife watching experiences. 

You will have experience of planning and delivering strategy to reach different audiences through channels, as well as creating or commissioning content that reaches audiences with impact. You will have an ability and interest in using analytics to help bring continuous learning and improvement to our activity. 

People tell us that the best thing about working at the Trust is the people and you’ll join a dedicated communications and public affairs team, in the growing fundraising and engagement directorate. 

Yorkshire is home to some of the UK’s most amazing wildlife and wild places but much of it is under growing pressure and facing an uncertain future. We are part of UK wide movement restoring nature, helping people take meaningful action and creating an inclusive society where nature matters. You will have an opportunity to truly make a difference in one of England’s largest regions, to inspire more people to notice, enjoy and take action for Yorkshire’s incredible wildlife and wild places.  

This post is responsible for Marketing & Communications for Gilbert White’s House & Gardens. You will plan, create and deliver an annual plan, working closely with departments, management and trustees.

The aim being to promote our visitor experience, events, education and trading activities, alongside a regular spotlight on our strategy, values and impact as a charity.

The focus of this role will be to increase our income generation and expand our voice in support of the natural world. This will be achieved through an increase in visitor numbers, event bookings, educational bookings, memberships, partnerships and increase in our trading income. You will have proven experience, experience of working in a public facing organisation, and an interest in the environment, heritage and museums. When in post you will have the opportunity to be a key part of the implementation of our new strategy launched in this our 70th anniversary year.  This is initially focussed on ensuring that our image, offer and impact is relevant to the 21st century, audience development and raising awareness of  the key theme of our work - the natural world.

Key Responsibilities As a small independent museum this role offers an opportunity to take responsibility across all elements of the marketing and communication portfolio. This means that you will be hands-on in its delivery working closely with other departments to ensure a proactive and timely approach to developing, maintaining and boosting our image. In this stand-alone role you will primarily be responsible for:

• Leading the development of our annual Marketing & Communications strategy and implementation plan across all channels. Ensuring that within your role sustainability is a key theme in selecting materials, use of online resources and more generally in our external image.

• Planning  and supporting with the wider team with the marketing and communications associated with events, fundraising campaigns, membership programmes etc. to meet specific aims such as attendance, supporter growth and membership expansion.                                                                                                                                             

• Support the creation of a ‘voice’ for the charity that reflects our values and creates content in all forms that is accessible and relevant to the public. This will include working with the Collections Manager to support the development of museum displays, signage, literature and other outputs relevant to our strategy.

• Leading our communication channels with content creation, planning and execution of its delivery.  To include our website, social media, LinkedIn, digital advertising, newsletters, local magazines, leaflets, posters, brochures, signage etc  Keeping material and content up to date.

• Managing a small delegated budget in coordination with the General Manager to meet the key aims of the charity and be responsible for reporting on it.  You will liaise and engage with external agencies and suppliers, project managing their work and final output.

• Championing  our charity branding and consistent presentation of printed and online materials produced by or for us. To include supporting the team in the design and copy writing new materials and update existing materials.

• Work with the Funding & Development manager to ensure that our impact as a charity is regularly shared and our voice in the sector is heard to support our development plans.

• Responsibility for an up-to-date image and video library for use by all members of the team.  This includes an ability to take photos and videos for immediate use in our communications e.g. social media.

• Liaising with the press in the form of printed, TV,  radio and podcasts.  To coordinate visits, provision of content and arranging with the wider team what is required to ensure quality input.

• Responsibility for marketing performance analysis and reporting, using analytics to improve performance and reach to inform our wider operations and future marketing and communications strategy.

Other Responsibilities As a member of a small team you will be required to support, as necessary, the wider operations of the charity.  This includes but is not limited to;

• Hands-on working with our marketing and communications tools including, but not limited to, WordPress website, Canva, Capcut, MailChimp, Microsoft Office and knowledge of CRM databases for campaign work.                                                 

 • Monitor and record our presence in the wider media, online, with influencers and on TV and radio etc.  Working with stakeholders to protect our reputation and responding swiftly to issues.

• Manage the GDPR of marketing and communications including opt-ins, image consent, data retention etc.

• Attend as a representative of the charity our own exhibitions and events, in order to understand in depth our work, record, gain feedback and develop relationships with visitors and our supporters. 

 • Network regionally to develop relationships, promote sector collaboration and more to ensure we remain relevant and up to date in our marketing and communications.

• Act as a duty manager on rota to support the daily operations of the museum.

The Candidate This is an excellent opportunity to take the lead for Marketing and Communications in a small independent charity, which whilst based in rural East Hampshire, has a reach well beyond our boundaries due to the fame of Gilbert White.  We welcome visitors and attract attention not only nationally but also internationally. You will have:

• Proven experience of developing, planning and executing marketing and communication strategies,

• Excellent digital skills, including managing social media and website, graphic design and experience of content management systems.  Knowledge of SEO.

• Strong copywriting and storytelling skills able to plan, write and edit copy for diverse audiences.

• Strong interpersonal skills and ability to network with everyone from the public to key stakeholders and representatives of sector bodies associated with our work.

• Experience working with external suppliers such as designers, film makers and web developers.

• Experience of handling media enquiries and generating press coverage.

• Able to work independently yet collaboratively across all departments with demonstrable experience of managing a diverse workload; being able to prioritise tasks and work under pressure.

• Strong organisational and administrative skills including excellent attention to detail and effective time management.

• Experience working in the not-for-profit and/or environment/conservation/heritage sectors.

• Knowledge of data protection best practice.

Whilst a full driving licence is not essential public transport to our location is very limited and given the nature of the role to liaise with partners and represent the charity an ability to undertake travel across the area to for meetings will be an advantage.

Working Hours and Salary

This role can be adapted to suite those looking for a career development opportunity, those seeking a more flexible approach to working life as a parent/carer, or those seeking to step back from a full-time career for whatever reason. What we ask for in return is a passion and dedication to ensure that we are recognised and our voice is heard thereby attracting visitors, supporters, partners and funders who share our values.  £28-32,000 (pro-rata) per year based on experience, with the flexibility to offer a full-time  or part-time role again dependent on experience. Some home working can be considered. Occasional evening and weekend work required.

You will work within the values which lead our practice:

• Being inclusive and welcoming to all,

• Connecting with those that journey in the natural world,

• Educational in what we share with others,

• Seeking a sustainable way of doing our work.

The position is permanent and will be based in Selborne, East Hampshire.   

About Us Gilbert Whites House & Gardens offers a window into the origins of the science that underpins the study of natural history through the lives of three explorers whose curiosity led to a deeper understanding of the world we live in. 

• Our vision is to: To inspire journeys of discovery in the natural world to make better lives for people and the planet.   

• Our mission to create a place where everyone can connect with nature and learn from explorers of the natural world, showing the way to a sustainable future, collaborating widely and, following in the footsteps of Gilbert White, sharing our passion to observe and record nature.

The ‘Natural History of Selborne’ has been continuously in print since its first publication in 1789 and is reputedly the fourth most published work in the English language.  Written by Gilbert White it has contributed to the fields of ecology (the natural science of the relationships among living organisms and their environment) and phenology (the timing of biological events in relation to climate) ever since. He undertook his scientific observations in the small rural village of Selborne and this work has since inspired others to observe, enquire and record nature to understand the relationships that exist within our environment.  Charles Darwin wrote that he  ‘stood on the shoulders’ of White when he came on ‘a pilgrimage to Selborne’ as a young man in June 1857 David Attenborough wrote that Gilbert White was ‘A man in total harmony with his world.’ Introduction to Selborne, 1977 This unique historical manuscript is today housed in the home where Gilbert was born in 1720 and later lived for 66 years. The curation of this heritage home and its grounds was made possible by a generous donation from the Oates family, supporting a trust which purchased the property to establish a library and museum dedicated to natural history that opened in 1955.

The museum is now in its 70th year celebrating the lives of all three explorers of the natural world: Gilbert’s studies in Selborne in the 1700’s, Frank’s work in Africa and Central America in the mid-1800s and Lawrence’s famed contribution to the Scott expedition to the South Pole in 1912. Together they are celebrated through their original drawings, writings, specimens and artefacts housed in our galleries.  They provide an insight over three centuries to the curiosity that contributed to our understanding of nature, our environment and the climate change we are currently witnessing. Today the UK is recognised as one of the least nature connected and most nature depleted countries in the world.  Our renewed strategy is to ensure that the legacy that we curate is accessible, relevant, educational and inspirational for future generations. Our aim over the coming five years is to update the interpretation of our collections and heritage assets, expanding the ‘story’ of our explorers to the 21st century, showing the importance of all of our relationships to the natural world in order to inspire thought and change.  The goal being to create a new narrative as a Museum of Natural World at the home of Gilbert White & The Oates Collections. 

Are you looking for a pivotal role which will shape the future of a CIC and Charity working on key challenges in housing, education and employment? Are you excited to take on a strategic post which will demonstrably improve the charity’s work with its service users, supporters and other key stakeholders? If so, we’d love to hear from you! 

Kineara is looking for an experienced Communications Manager who can grow our fundraising potential and engage key stakeholders across the sector, while shaping and delivering communications and outreach campaigns that demonstrate our social value proposition and grow our support base. They will play a key role in helping Kineara grow our communications channels, increase audience engagement, expand our fundraising potential through data-driven campaigns and powerful storytelling; and build strategic relationships with existing and potential funders.

You will work closely with project managers and the Senior Leadership Team to shape communications around our key delivery areas including identifying how support services can reduce barriers to secure housing, work and school; prevent evictions and homelessness; and improve health and wellbeing of people facing challenges. You’ll use this understanding and data to shape impact storytelling and communications with existing and new stakeholders.

You will feel real ownership over your work and need to be self-starting, flexible and hungry to grow within an already impactful charity with a strong social mission and vision. You will be keen to understand how our work makes a difference to people and use our impact to demonstrate our social value.This role crosscuts a range of key specialisations, so you may have experience working in communications and be keen to widen your skillset; you may have a background in impact evaluation, you may have experience in curating digital content for charities; or you may have worked in fundraising or development for a non-profit. We are keen to invite candidates with a range of experience from a variety of non-profit roles and are especially interested to meet candidates who have been part of, or are ready to be part of, the strategic growth of a social organisation. 

Why us, now? Kineara is going through exciting changes as we rapidly expand our service user base and are opening up new avenues of finance, engagement and growth. Our most recent projects have put us at the forefront of innovative ways of delivering support to private renters or those living in temporary accommodation, working in partnership with housing services, private landlords, local authorities, solicitors and health services to envision secure housing for all. We are also a team with lived experience and are a culturally diverse, spirited and mission-focused team that takes care of each other. 

Why you? You are motivated by seeing people who have experienced marginalisation or vulnerability thrive and you have the drive to grow the reach of our organisation so that more people in need can access our support. You have a wide skillset and open attitude, ready to learn what you don’t already know and confident to lead on your projects but understand the value of listening, collaboration and working towards joint and shared ambitions.

Key Responsibilities 

Communications & PR 

• Develop, contribute to and implement impact-driven and strategic communications campaigns that build Kineara’s presence across its wide audiences and expand its fundraising potential

• Manage digital content strategy for Kineara, including producing short from video content, promotional videos, infographics, interviews, thought leadership, impact storytelling, case studies etc. to grow Kineara’s digital and social media footprint 

• Work collaboratively with practitioners and the housing projects manager to regularly develop and publish information sheets, resources and content on Kineara’s website

• Plan and manage campaigns and petitions that influence policy and shape key decisions affecting our client group 

• Ensure consistent implementation of Kineara’s brand messaging across all organisational engagements, campaigns, and materials, in alignment with Kineara’s identity, mission, vision, and core values. 

• Develop and maintain strong relationships with journalists, editors, and media outlets to proactively promote Kineara’s work, including identifying relevant media opportunities, pitching compelling stories, responding to media inquiries 

• Work closely with IT and business managers to ensure smooth running of internal communications 

• Maintain and expand Kineara’s website and its functionality to meet the growing needs of the organisation 

Fundraising 

• Develop positive relationships with a range of stakeholders providing funding to charities, including in the third sector, public sector, and the business sector, to raise awareness and promote our work 

• Contribute to grant and tender applications, and manage and coordinate work of external consultants supporting grant writing process where applicable 

• Manage and administer online fundraising platforms, and develop accessible, persuasive campaigns for public donations. 

Impact 

• Work closely with Operations Manager and practitioners to embed outcomes, utilise and optimise frameworks for monitoring and evaluate Kineara’s projects; and produce yearly evaluations and Impact Report of Kineara’s services 

• Utilise CRM software such as Advice Pro to generate data-driven impact analysis and develop evidence-based communications materials for donors, funders and stakeholders

• Use learning from impact analysis to share with team and deliver impact-driven communications and to share our social value to funders and other stakeholders. 

Business 

• Contribute to development of business plans and strategic decision-making, working with the CEO, Finance Lead and Operations Lead (SLT) 

Person Specification 

With a strong alignment with Kineara’s values, you will be: 

• An outstanding communicator who can engage, inspire and support colleagues, donors, trustees, volunteers and other stakeholders. 
• Confident in promoting thought leadership to share our knowledge to develop external alliances and discuss topical issues online
• Passionate about addressing poverty and inequality, and commitment to equality and diversity
• A self-starter and a team player, with a flair for building relationships.
• A creative communicator with a strong awareness of current and emerging trends in the charity communications sector, who proactively develops innovative and effective ways to communicate charitable causes, drive engagement, and inspire support. 
• Adept at big picture thinking and project management, but also be able to engage with the detail to ensure projects are successfully completed. 
• Comfortable with and skilled at change management and relish the strengths and challenges of a small and dynamic team in an evolving organisation.
• Analytical and reflective, but with excellent time management and ability to work under pressure.

Experience and Skills 

We’d like to see a strong track record that is relevant to each of the key components of the role, although we recognise that you may have stronger experience in one or more areas. You will be able to demonstrate that you could deliver in:
 

• Planning, executing, achieving targets to grow income streams, including donor prospect research, developing new donor relationships, and grant writing.
• Working on effective online or offline fundraising campaigns that influence a range of stakeholders, with a reflective, creative and innovative approach. 
• Using impact and outcomes to engage and promote services to funders, partners and other stakeholders.
• Developing brands and brand awareness in line with organisational objectives 
• Creating communications plans in support of strategic objectives, and executing these to a high standard, reflecting and improving these to achieve greater impact. 
• Familiarity with social media channels such as LinkedIn, Twitter and Facebook and solid experience of content creation and website management
• Creating and executing community, outreach and fundraising events. 
• Strong IT skills and familiarity with CRM databases, MS Office, Word Press.
• Ability to put together and manage project budgets.
• Creating, developing and adapting outcomes tools such as survey, questionnaires, and focus groups 
• Planning, creating and executing evaluations of projects, including creating surveys, events, questionnaires and feedback tools 
• Managing communications/fundraising officers and external consultants

How to apply 

To apply for the role, please send an up-to-date CV and a cover letter (up to two pages). Please provide concrete examples and experience where possible, however we are open to hearing how you might develop or demonstrate these abilities or attributes if you have not yet had many years of experience in the field. You can also include:  

• Why you wish to apply for this role   

• Your relevant experience, knowledge and skills, based on the person specification above.   

• What other qualities you have that you could bring to the role   

Please note we will be shortlisting candidates as we receive applications and reserve the right to close the advert before deadline date if the right candidate comes along.