Contract manager jobs in lewisham, greater london

The Public Fundraising Administrative Assistant is key to the smooth running of the team. They’ll work closely with every person in the team to provide effective and efficient administrative support and ensure our supporters have an excellent experience of fundraising for us.

The right candidate will have excellent attention to detail and enjoy working through processes. You’ll be able to manage a busy workload which depends on meeting deadlines, and be a team player with excellent communication and people skills. Above all you’ll have a real desire to make a difference to the lives of people affected by bowel cancer.

Job details:

• Location: FLEX office, Vauxhall, London - Flexible hybrid working with a mixture of in person and home/office working.
• Salary: £54,000 per annum subject to deductions for tax and national insurance contributions as required by law, pro-rated if part time.
• Working hours: Full time, 5 days, equivalent to 37.5 hours per week. There is also the option to work part time at 0.8 FTE (30 hours per week).
• Pension: 4%, with incremental pension contributions.
• Contract: Fixed term, 2 years (with the expectation to continue, subject to funding)
• Reports to: CEO
• People management: 4-5 staff members.
• Benefits include: 25 days holiday per year plus bank holidays (pro rata) with incremental leave (one extra day per year worked up to 5 days); extra paid days off over the end of year holiday period; enhanced maternity, adoption and paternity pay; occupational sick pay; Employee Assistance Programme, including counselling support; and opportunities for skills development

About the role

The Director of Operations will serve as a key member of the Senior Management Team (SMT) and a key driver of our organisational strength. This role leads the development and smooth running of the systems, processes, and culture that enables FLEX to deliver its mission effectively. You will oversee day-to-day operations across human resources, finance, governance, and key compliance areas such as data protection and health and safety.

Working closely with the CEO and the SMT, you will implement and continually improve our operational plans, infrastructure, and procedures, ensuring they are efficient, legally compliant, and aligned with our values. Your leadership will foster a collaborative, inclusive, and high-performing environment, enabling the team to focus on achieving FLEX’s strategic goals.

How to apply

To apply please visit our website to download the recruitment pack. Deadline: 6 October 2025, 12pm (midday).

Shortlisting: Your application will be assessed against the criteria specified in the job description. Please explain how you meet the items marked for the ‘application form’ stage.

Interview: If you are invited to the next stage of the recruitment process, your experience, ability and skills will be further assessed at an in-depth interview with the Recruitment Panel.

Staff panel: Interviewed candidates will also meet a small group of FLEX staff in a separate session. This panel is informal and will focus on values and on how you might contribute to our organisational culture. Staff feedback will be shared with the Recruitment Panel to help inform its decision.

We would be grateful if you can also complete our Equal Opportunities Form. This information help us monitor and analyse the level of diversity within the organisation in order to assess gaps and actions needed to increase reach to underrepresented groups. This information will not be used as part of the selection process and will remain anonymous.

We encourage applications from people with lived experience of the immigration system or who identify as part of marginalised communities.

If you are disabled or become disabled, we encourage you to tell us about your condition so that we can make reasonable adjustments and consider what support may be provided at the interview and task stage.

Unique opportunity to join a fast-moving, values-led organisation.  The successful candidate will be responsible for ensuring the accurate and timely data processing of the sales and purchase ledgers for both our organisation and those we outsource our services to.  Teamwork is central to the ethos of our work and staff are encouraged to work collaboratively and supportively.

Do you believe the economy can be changed to serve people and planet? Are you passionate about bold ideas, environmental justice and sustainability? Do you want to take the next step in your research career, leading projects and shaping policy? If so, we’d love to hear from you.

For 40 years, NEF has turned big ideas, rigorous research and community power into real-world change. At this critical moment in politics, we’re looking for a Researcher (Environment & Net Zero) to join our economy and environment team.

Working with a talented group of economists and researchers, you will design, manage and deliver high-quality research projects across energy, climate, transport and wider decarbonisation. You’ll create datasets, carry out quantitative and qualitative analysis, and develop policy proposals that are creative, evidence-based and workable. You’ll also contribute to consultancy commissions, support fundraising bids, and represent NEF externally in meetings, media and public platforms such as blogs, podcasts and videos.

We’re looking for someone with a degree (or equivalent experience) in environmental economics, climate change, sustainability, public policy or a related field; strong research and quantitative skills (Excel and ideally Stata, R or Python); excellent writing and communication ability, and 3–5 years of relevant experience. Just as important is curiosity, creativity, good organisation, and a commitment to building a fairer, greener economy.

Role: Researcher (Environment & Net Zero)
Hours of work: Full Time (32 hours per week under NEF’s Shorter Working Week)
Salary range: £42,868 - £45,850
Location: London/South East (in-office minimum two days per week)
Contract type: Permanent

How to apply

Deadline for applications: midnight, 28th September2025
Interviews: w/c 6th October 2025
Start date: ASAP

To apply, please send your CV and responses (in Word format) to the following three questions:

1. Tell us about one piece of environmental or economic research that has influenced your thinking. What did you take away from it, and how would you apply it to NEF’s work? (200 words max)
2. Share an example of when you disagreed with a policy position or research conclusion. How did you approach it, and what did you learn? (200 words max)
3. Describe a dataset you have worked with (academic, work-based, or self-initiated). What question did you investigate, and how did you approach the analysis? (250 words max)

Please also complete the Equality and Diversity monitoring form.

You must be eligible to work in the UK, as we are unable to sponsor visas.

NEF is committed to equal opportunities, and we particularly welcome applications from people under-represented in research and policy — including Black, Asian and minority ethnic candidates; disabled people; LGBTQIA candidates; people with mental health conditions; and those from working class backgrounds. We also strongly encourage applications from anyone who is prepared to learn and grow on the job, and stress that past think tank experience is not required.

As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy.

Recruitment: Wanstead Activity Centre Cook

Location: Age UK RBH Wanstead Activity Centre

‘Allan Burgess Centre’ E11 2DL

Salary: £ 13.85 per hour

Working Hours: Part Time 4 hours per week on a zero hours contract

Specifically, Mondays 10am – 2pm

An ability to cover additional hours Tue – Fri also 10am -2pm, for planned annual leave would be essential.

An ability to cover ad-hoc short notice absence would be advantageous.

Closing date: Friday 26th September 2025

Proposed interview date: Week Commencing Monday 6th October 2025 (we will be in touch about a date)

Age UK Redbridge, Barking & Havering offers an activity centre to residents of Redbridge aged 55 or above, to use for exercise and craft among other classes, and to enjoy light refreshments and a daily, 2 course, freshly prepared lunch.

A part time cook is required, to provide lunches (main course and dessert) and work alongside a small team to include; two other part time cooks and approximately 12 volunteers.  The centre is overseen by an onsite manager who will look after the day to day running of the centre, and who line manages the cooks and volunteers.

The ability to work independently and with the help of a kitchen assistant volunteer is essential in order to prepare between 10 and 30 meals per day. We are looking for a qualified, experienced cook, with recent experience. You will need to have proof of relevant Food Hygiene training and an understanding of different dietary requirements, as well as allergy legislation and health and safety knowledge relevant to Kitchen work.

You would be expected to assist the manager in planning meals to keep within budgets and to assist with the preparation for special event occasion menus or other ad hoc catering that may be required.

To apply: Please check our website for further details and a full application pack.

Completed application forms and Equal Opportunities Forms should be returned to  admin or alternatively post to Recruitment, Age UK Redbridge, Barking and Havering, 4th Floor, 103 Cranbrook Road, Ilford, Essex, IG1 4PU.

Only candidates who meet the essential criteria will be shortlisted

Only successfully shortlisted candidates will be contacted for interviews

No CV’s Please No agencies please

Location - London (Hybrid Working Available)
Contract - Full-Time | Permanent
Salary - £31,300

Are you passionate about delivering exceptional recruitment support and ensuring a smooth candidate experience from start to finish? We're working with a well-established, values-driven organisation to recruit a Recruitment Coordinator to join their central HR team.This is a fantastic opportunity for someone with previous experience in recruitment or HR administration, looking to develop their career in a collaborative and mission-led environment.

Your New Role
As Recruitment Coordinator, you'll be the first point of contact for candidate and hiring manager queries, providing guidance and support across a wide range of recruitment activities. You'll play a key role in delivering a streamlined end-to-end recruitment service, working closely with Recruitment Advisors and hiring managers to attract and onboard top talent.

Key responsibilities include:

• Managing recruitment queries via email, phone and in-person
• Preparing shortlisting and interview packs, scheduling interviews, and updating systems
• Supporting candidate sourcing through job boards, social media and other channels
• Coordinating pre-employment checks and ensuring smooth handover to onboarding
• Maintaining recruitment documentation and contributing to process improvements
• Supporting the development of automated responses and recruitment tools

What You'll Need to Succeed

• Experience in recruitment or HR within a large or complex organisation
• Strong administrative skills and attention to detail
• Excellent communication and customer service abilities
• Proficiency in Microsoft Office (Word, Excel, Outlook)
• Ability to manage multiple tasks and meet deadlines
• A collaborative mindset and commitment to delivering a high-quality candidate experience

What You'll Get in Return

• Opportunity to work in a purpose-led organisation with strong values
• Supportive team environment and professional development
• Hybrid working options and central London office location
• Competitive salary and benefits package

Interested?If you're ready to take the next step in your recruitment career, apply today or email your CV

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Job Summary

Job Role: Directorate Coordinator
Industry: Non-Profit
Location: London
Working Environment: Hybrid
Contract: Temporary
Length: Up to 12 weeks
Employment Type: Full-Time
Working Hours: 36.25 per week
Rate: £17.27 per hour + holiday PAYE

Are you an organised, proactive professional with a passion for enabling impactful work?
We're looking for a Directorate Coordinator to support the delivery of enterprise programmes that empower innovation and entrepreneurship. This is a fantastic opportunity to join a purpose-driven team and make a real difference-whether you're returning to work, exploring the charity sector, or looking to apply your skills in a meaningful way.

What You'll Be Doing

- Coordinating programme logistics, including interviews, contracts, onboarding, and events
- Managing travel bookings, invoices, and expenses for staff and programme participants
- Supporting steering groups, panels, and committees with documentation and scheduling
- Maintaining CRM systems and dashboards to track progress and impact
- Acting as a key point of contact for internal and external stakeholders
- Helping to document policies and improve operational resilience across the team

What we're looking for

- Ultra-organised and detail-obsessed
- Confident communicator with a calm, professional vibe
- Comfortable with Microsoft Office, Zoom, Teams
- Experience in admin, events, or programme coordination
- Experience of processing invoices

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

London South Bank University are partnering exclusively with Robertson Bell to recruit to a Finance Business Partner position on a permanent basis. London South Bank University (LSBU) is a modern, dynamic university with a long history of leading the way in applied education and practice-led earning. With over 17000 students and 2000 staff from over 130 countries, we work together to foster the development of graduates, ready to address business and societal challenges.

Are you ready to play a pivotal role in shaping financial decisions? As a Finance Business Partner, you will support key stakeholders through detailed reporting, insightful analysis, and actionable financial insights. In this role, you’ll provide strategic recommendations on critical financial decisions, ensuring that finance is central to decision-making at LSBU.

Key Responsibilities Include:

• Following the agreed process, conduct the annual budget setting process for the partnered units.
• Deliver finance business partnering services, including: budget setting, business case review, aiding comprehension of financial reports, financial approver maintenance, monthly forecasting, and providing advice and insight to budget holders.
• Provide ad hoc analysis to stakeholders in the partnered units.  This will often include a combination of financial and non-financial data to deliver information that improves decision making and planning.
• Following the agreed timetable, produce accurate monthly forecasts for the partnered units.  Follow consistent processes and templates, and engage constructively with efforts to improve the efficiency of those processes.
• For the partnered units, maintain an accurate record of financial approvers on the finance system.  This includes making any necessary changes, and regularly monitoring the financial approvers to ensure they are correct.
• Review, and seek regular feedback from stakeholders on, the usefulness of the suite of financial reports available to budget holders.  Pass feedback to the Head of Financial Planning & Business Partnering and the Head of Financial Reporting & Analysis.
• Using the suite of training materials developed by senior members of the team, deliver regular training to budget holders in the partnered units.

Our fantastic campus in central London is based around the historic, vibrant, and unique Elephant and Castle in the best student city in the world (QS World University Rankings, 2023). We also have specialist health campuses in Croydon and Havering.

We are highly commended as an Outstanding Entrepreneurial University (Times Higher Awards, 2022) and ranked third in the world for Reducing Inequality (Times Higher Education Impact Rankings, 2024). We are proud that our graduates are the highest paid amongst all London modern universities one year after completing their course (LEO, 2022).

The successful candidate will:

• In the final stages of becoming qualified with a professional accountancy body (ICAEW, ACCA, CIMA, CIPFA or equivalent).
• Finance business partnering to non-finance professionals.
• Working in close partnership with other professional functions (e.g. HR, IT), with a supportive and collegiate style.
• Closely following defined processes, including complex processes, requiring a keen eye for detail.

• Ability to conduct basic financial modelling, combining data from multiple sources to provide useful information for decision making purposes.
• Interpersonal skills, and the ability to put across financial information clearly to diverse audiences.
• Strong IT skills, including MS Excel.
• Good technical accounting knowledge and the ability to apply it to practical scenarios.
• Good time management skills.

The successful candidate will be based in their central London office and benefit from a hybrid working pattern.

Applications will be under constant review before the closing date so please submit your application to our exclusive agent Robertson Bell. Apply now to be considered!

Do you want to work with a leading advocacy charity organisation supporting those in need?  

Do you have experience of working or volunteering in welfare, support or health and social care and are looking for a new challenge? 

Are you keen to make a difference to people who want to be heard? 

Then come and join us here at VoiceAbility. 

We have an exciting opportunity for an Advocate to join our team covering Merton.  Your role will require you to travel to locations such as hospitals and care homes across the area to meet with clients and professionals and be home based for administration; therefore, a suitable home internet connection is essential. For work with our children and young people in borough, there will be other settings to visit.

About us 

VoiceAbility is an independent charity and one of the UK’s largest providers of advocacy and involvement services. We deliver a wide range of service contracts funded by local authorities, health trusts and other voluntary and private sector organisations. 

We’ve been supporting people to have their say in decisions about their health, care, and wellbeing for over 40 years. We make sure people are heard when it matters most.  For more information on what Advocacy is and the services offered then please visit our website. 

About you

Desirably you will have some experience of working as an Advocate, providing welfare, supporting, or caring for Adults or Children and young people who have support needs, ideally for those with a variety of communication needs, mental ill health, physical health issues, or barriers to accessing education and support.

You should have worked or volunteered in health, social care, welfare, support services, education or young person’s services, or advice and guidance.

How will you make a difference?

You will be responsible for ensuring the individual’s wishes, feelings, beliefs, needs, and values are met to create positive outcomes for the people you support.

You will support people to speak up for themselves and grow in confidence, equip them to understand and exercise their rights and options, and will assist them in the decision-making process relating to their care, treatment, and support.

You will work resourcefully and collaboratively with the individuals you support.  You’ll be creative in your approach to empower our clients by ensuring you meaningfully explain people’s options and rights to them.  You’ll support individuals to fully participate in decisions affecting them and will make sure they have their voices heard. 

Professional Development?

You will have plenty of opportunities to enhance your professional abilities and you will make a real difference every day.

Benefits 

· 28 days annual leave plus bank holidays (pro-rata for part-time colleagues) rising to 30 days upon 5 years’ service 

· 5% employer pension & minimum 3% employee contribution 

· Salary sacrifices pension scheme 

· Separate Life Assurance Cover (equivalent of two times your annual salary) 

· Staff discount scheme including retail discounts, entertainment, holidays, gym membership etc 

· 24/7 Employee Assistance programme 

· Access to remote counselling service 

· Paid Disability Leave 

· Paid compassionate Leave 

· Home Working Allowance  

Support with continuous professional development 

· Access to Clifton Strengths Coaching for development  

· Personal Development Plans 

How are staff supported to work remotely? 

VoiceAbility has a small number of offices. Employees including Team Leaders are homebased for Administration and meetings will be held online as well as in person in the relevant community. 

When you need to travel for work, expenses will be paid (mileage or public transport costs).  

VoiceAbility offers the usual regular manager one to ones, Staff forums and communities of practice depending on role. Team meetings with a mix of virtual and in person approach. 

Equality and Diversity

VoiceAbility believes in fostering an inclusive workplace which welcomes, values and celebrates the diversity of its staff and partners, treats all on a basis of equality and encourages all to meet their maximum potential.

VoiceAbility are a Disability Confident employer, any applicant that identifies themselves as having a disability and can demonstrate that they meet all the essential criteria for the role will be offered an interview. If you need to apply in a different way, please visit our website.

How to apply

To apply for this role please sign up for a recruitment account by clicking the apply button on this page. Follow the instructions to create your account, upload your CV, and complete our short application form. 

Closing date for applications; Midnight Sunday 12 October 2025

Don’t forget to read the person specification so you can tell us about yourself and how your skills, abilities and experiences match the criteria outlined in the person specification.

Want to know more about VoiceAbility and the role?

Please visit our website

NB:  If you don't already hold the Independent Advocacy Practice qualification, and you are successful in your application, it is a requirement that you complete the core element within 12 months of commencing the training.  VoiceAbility will fund this training. 

The Public Affairs Lead at the Food Foundation provides expertise on building relationships with political stakeholders to deliver impact across all areas of our work aimed transforming food systems and shifting diets.

· Do you have knowledge of the UK’s political system and experience of how to influence policy-making?

· Do you care about what we eat and its impact on our health and planet?

· Do you want to work in a small, ambitious organisation and use your influencing skills to deliver real impact?

If the answers to these questions are yes, we would love to hear from you!

Hours: Full time, 37.5 hours per week (willing to consider part time hours, no less than 4 days)

Starting Salary: £39,960 (pro rata and London weighting included)

Contract: Permanent

Working pattern: This is a London based role (our office is in London, Brixton) and you will be expected to work at least 2 days per week from the office. Whilst there will be a need to regularly attend in-person meetings in parliament and officer, there is flexible working options.

Job requirements: An enhanced clean DBS check, obtained through The Food Foundation plus two references

Job Purpose

The Public Affairs Lead sits within our Policy and Advocacy Team, working to build support for The Food Foundation’s work amongst Parliamentarians and to influence the government to help deliver policies that will transform the food system.  This is an exciting opportunity to join a small organisation delivering big impact on the political agenda around food. 

The Public Affairs Manager reports to our Head of Policy and Advocacy and will be responsible for planning and delivering our public affairs activity. You will spend considerable time meeting MPs and Peers in parliament and building relationships with their teams with a view to identifying potential new supporters and ensuring that The Food Foundation has a range of contacts that we can call on to support and amplify our policy asks and to raise issues when required. 

While this role is focused on political engagement, you will work closely with policy and research colleagues and with our communications team to share perspectives on which priorities it may be tactical to pursue at any given time and to understand what evidence is available to inform engagement.

You will also work closely with public affairs professionals in other organisations to deliver joint programmes of engagement work which leverage respective organisational strengths.

You will have excellent political instincts and a strong interest in policy developments, monitoring closely what is going on in Parliament and in Government, and keeping abreast of the latest developments in order to identify opportune moments to maximise political attention on the issues we work on and to galvanise support for policy change. 

You will work with our communications team to build compelling narratives targeted at different political stakeholders about the impacts of the food system on our diets, our health and our planet, and the need for evidence-based solutions.   In the current parliamentary term we expect a major focus of activity to be on securing a White Paper and then A Bill on food system change.

You will lead on developing and commissioning a range of briefing materials and reports for policy audiences and formulate responses on behalf of the organisation to policy development processes and Parliamentary inquiries.

You will think creatively about methods and opportunities for engagement in order to ensure that The Food Foundation’s messages and priorities are noticed and heard by policy-makers in a very crowded policy space, including by working closely with our events manager to deliver impactful parliamentary events.

You will bring a learning mindset to the role, assessing the impact of our policy engagement approaches in order to make continuous improvements.

The role will be a fulfilling blend of planning engagement campaigns, developing the materials and monitoring tools to enable delivery, and the practical task of developing personal relationships with key stakeholders.

A week in the job will look like: meeting with a Peer that is new to our work to brief them on evidence we have published and our current political priorities, completing a political stakeholder mapping exercise for a new campaign on sustainable diets to identify a shortlist of MPs to engage with, spending an afternoon in parliament to engage informally with passing MPs, pitching a new idea for a parliamentary inquiry to parliamentary staff from the Health and Social Care Committee, drafting an MP briefing for an upcoming debate on the Government’s obesity prevention priorities, reviewing next week’s parliamentary calendar to spot opportunities for engagement, attending a roundtable to share intelligence and discuss priorities for political party manifestos with other NGOs working on food issues, ringing round parliamentary offices to confirm attendance for an upcoming parliamentary reception, meeting with an MP that is closely involved with The Food Foundation’s work to refine messaging for an upcoming campaign.

18 month FTC | Full Time (Monday - Friday 37.5 hours per week) | up to £36,483 per annum plus benefits | Location: Fully Remote

We’re a dedicated, inspiring, and forward-thinking healthcare charity and our mission is to improve the bone health of the nation and prevent osteoporosis by influencing healthcare providers and professionals; supporting services to help our beneficiaries; and drive research.

We’re also proud to have a committed, highly engaged workforce, as shown by our employee engagement rating, which puts us comfortably above the charity benchmark and we want to attract the brightest and the best to help us beat this condition and change society for the better.

Can you:

Develop accessible online health information?

Research and interpret complex health research, with the ability to judge the quality of a research study and write evidence-based information?

Use content management systems to upload digital content?

If this is you, and you’re looking to join a fantastic organisation and team where you can really make a difference, we’d love to hear from you.

How to apply

To apply, applicants should provide a comprehensive CV, including details of relevant experience and achievements. This should be supplemented by answers to the competency-based application questions, demonstrating how your skills and experience meet the person specification.

Want to know more? For more details on this exciting role, please download the job description.

This role will close on 23/09/2025 at 9:00am with interviews taking place 1st - 3rd October 2025

REF-223862

Harris Hill are delighted to be working with a national charity to recruit for an Owned Events Lead to join ambitious and growing fundraising team. This is your chance to shape an exciting portfolio of in house and virtual events, from large scale participation experiences.

In this hands on role, you’ll lead the full lifecycle of the charity owned fundraising events, including planning, delivery, supporter acquisition, safety, budgeting, and post event analysis. You’ll take ownership of flagship events and help develop new products from concept to delivery, with an emphasis on insight driven decisions and supporter experience.

As an Owned Events Lead you will:

• Lead the end-to-end delivery of owned and virtual fundraising events, including logistics, health & safety, supplier coordination, supporter comms, and evaluation.
• Plan and deliver large scale in person events, managing everything from risk assessments to on the day execution.
• Develop and grow virtual campaigns using insight, behavioural science, and digital best practice.
• Collaborate with teams across innovation, digital, comms and supporter experience to ensure joined up, high performing events.
• Own event budgets, tracking ROI, reforecasting, and using data to inform decisions.
• Lead on supporter acquisition strategies, including paid digital advertising, grassroots promotion, and audience segmentation.
• Create personalised, multi-channel stewardship journeys that deepen engagement.
• Continuously evaluate event performance, capturing insight to evolve and improve future delivery.

To be successful, you must have experience:

• Experience on leading the delivery of fundraising or public facing events, including virtual formats.
• Proven success managing all aspects of event delivery, including safety, logistics, and supplier relationships.
• Experience launching new fundraising products using insight and test and learn methods.
• Knowledge of digital marketing (PPC, paid social) and audience targeting.
• Strong budget management skills with a commercial mindset.
• Demonstrated ability to lead multi-stakeholder projects and manage external agencies.

Skills & Attributes:

• Creative, proactive and insight led, with a drive to innovate and improve.
• A confident project manager, able to juggle priorities in a fast paced environment.
• Clear understanding of behavioural communications across digital channels (email, WhatsApp, SMS, face to face).
• Adaptable, collaborative and resilient — able to stay calm under pressure and deliver to deadlines.

Salary: £37,000-£41,000 per annum

Location:  London, hybrid working , 2 days in the office

Contract: Permanent

Closing date: on rolling basis  

Interview: TBC

Recruitment process: Cv and Supporting Statement to

If this sounds like you, then please do get in touch ASAP!

As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.

Key Responsibilities:

Corporate Partnerships & Relationship Management:

• Build, manage, and steward relationships with corporate supporters, focusing on the healthcare, legal, insurance, and life sciences sectors.
• Develop and implement AvMA’s corporate partnerships offer, including sponsorship packages and bespoke opportunities.
• Identify and research new corporate prospects, working with colleagues to make approaches and secure partnerships.
• Lead the ongoing development of AvMA’s corporate fundraising strategy and toolkit, ensuring they reflect best practice and meet organisational needs.

Workplace Giving & Employee Engagement:

• Support and promote employee fundraising initiatives, matched giving, payroll giving, and workplace events.
• Provide companies and staff teams with engaging fundraising materials, advice, and digital resources.
• Develop case studies and impact content to showcase corporate and employee fundraising.

Digital Fundraising & Content Development:

• Create and maintain engaging digital content for the corporate fundraising section of AvMA’s new website.
• Use online platforms and digital channels to promote corporate giving opportunities and events.
• Work with our communications team to integrate corporate messaging into wider campaigns.

Data & Reporting

• Maintain accurate records of all corporate activity and income using Microsoft Dynamics CRM.
• Monitor, analyse, and report on performance against targets.
• Use data insights to improve supporter journeys and maximise income

General

• Attend in-person meetings and events as required (travel expenses covered).
• Contribute to AvMA’s wider fundraising strategy and cross-team projects.
• Undertake other reasonable duties as required.

Position Title: Helpline Advisor
Reports To: Helpline Supervisor
Salary: £17,280
Hours: 22.5 hours/week 
Contract: Part-time, initial 12-month contract (renewable)
Location: Office-based  (London) – some evening/weekend work required

Role Purpose:

The Helpline Advisor will be the first point of contact for individuals reporting incidents of anti-Muslim hate. The role requires delivering empathetic, confidential, and high-quality support to callers, as well as accurately recording reports and ensuring all relevant procedures are followed.

Helpline Advisors will support service users via multiple channels—phone, email, SMS, online chat and web form, by listening actively, offering appropriate information, and making referrals to specialist services where required. They will work closely with the Helpline Supervisor and participate in debriefs and reflective practice after each shift or reported incident.

Advisors will also play an important role in ensuring accurate data capture, safeguarding procedures, and upholding the values of compassion, non-judgement, and confidentiality.

Role Responsibilities: 

• Answer incoming calls from victims of hate crime with empathy and professionalism.
   

• Provide support to service users using a variety of methods, including telephone, email, SMS, online chat, online forms, and other written reports.
   

• Provide clear, appropriate advice, support, and information to service users, using a non-judgemental and person-centred approach.
   

• Keep accurate, detailed electronic records of each contact, including advice given, support offered, and agreed referrals.
   

• Understand when it is necessary to seek support from more experienced colleagues or external agencies and take appropriate action.
   

• Make referrals to other agencies when necessary, including child and adult protection concerns, on the advice of senior staff.
   

• Maintain strict confidentiality in accordance with data protection and safeguarding policies.
   

• Engage sensitively with individuals from diverse backgrounds, including those who may be distressed, traumatised, or in crisis (trauma-informed approach)
   

• Participate in supervision, debriefs, team meetings, and reflective practice sessions.
   

• Participate in training and professional development to stay informed of relevant legislation, policies, and best practices.
   

• Contribute to service evaluation and team-wide improvements.
   

• Work as part of a small, supportive team.

Person Specification: 

• Experience in helpline, support work, or similar client-facing roles.
   

• Understanding of hate crime and its impacts, particularly on Muslim communities.
   

• Excellent listening, communication, and note-taking skills.
   

• Ability to manage emotional content and maintain professional boundaries.
   

• Strong understanding and knowledge of anti-Muslim hatred and Islamophobia.
   

• Excellent understanding of British Muslim communities, their diversity, and everyday practices.

• Ability to work independently and manage time effectively in a remote/hybrid setting.
   

• Experience working with marginalised communities or individuals affected by discrimination or trauma is an asset.

• Familiarity with call-handling software or CRMs (e.g., RingCentral, Zoho) is desirable but not necessary.

• Commitment to the values of equality, diversity, and inclusion.

• Strong commitment to inclusion, ensuring that individuals from all backgrounds feel heard, respected, and supported. This includes working sensitively with people of all faiths and none, and with diverse identities, including LGBTQ+ individuals, queer Muslims, Muslims from minority sects, and other marginalised or intersectional communities.
   

• Enhanced DBS check required (to be obtained on your behalf if your application is successful).
   

Note: This job description is not exhaustive and may be subject to review and amendment from time to time in line with organisational needs. As the helpline opening hours extend then there is potential for the working hours and timings to change or increase.

Applications are being accepted on a rolling basis until the role is filled with a suitable candidate, with the aim of appointing someone by early September/ October. Applicants are responsible for ensuring they have the legal right to work in the UK and will be required to provide ID and verification if shortlisted.