Contract manager jobs

Salary: £36,910 - £39,960 p.a. depending on experience 

Hours: 35 hours per week

Contract: Permanent

Location: Hybrid working and to be worked flexibly across Warwickshire  

Job Reference Number: 1662

The Cranstoun Group is a charity empowering people to live healthy, safe and happy lives. Our skilled and compassionate teams work with service users, families and communities, helping them to make positive changes. 

A new and exciting opportunity has arisen within the organisation to Manage/Lead the Drive programme across Warwickshire. 

Drive is an innovative national project that aims to improve the lives and safety of victims and children, by holding high-risk perpetrators to account. The project combines case management of perpetrators with a co-ordinated multi-agency response.  

As Service Manager, you will lead and manage the delivery of the Drive programme and interventions. You will champion the Cranstoun values across the organisation and drive the Cranstoun ‘people’ agenda ensuring a culture based on fairness, collaboration and trust. You will support the team leaders and Case Managers in their work, ensuring high quality and safe practice by completing regular case reviews of active cases. 

As Service Manager, you will manage a team of Case Managers and Panel Coordinator. 

You will work closely alongside and within a wider team of multi -agency stakeholders.  

The successful candidate will have management skills and a demonstrable track record within the field of domestic abuse and/or with highly complex cohorts. You will have experience and passion for collaboration, partnership, strategic and organisational development.  

Post holder will be subject to an Enhanced DBS check against relevant barred lists.

The post maybe subject to police vetting 

For more details and to apply, please visit our website via the apply button.

Closing date: 15 March 2026.

The interview will consist of a formal interview panel. 

We are an inclusive employer, committed to promoting equality and diversity in all areas of our work. 

Registered Charity No: 1061582

About Toynbee Hall

Based in the East End of London since 1884, Toynbee Hall is a charity working alongside people facing poverty, injustice, and inequality to build a fairer East London. We provide vital advice and support, working in partnership to tackle unfairness and ensure everyone has an equal chance to thrive.

Job purpose

To act as the organisation’s lead professional for complaint handling and quality improvement across all Advice Services.

To ensure the effective resolution of client complaints by maintaining expert knowledge of regulated advice and delivering excellent customer service. Provide regulatory insights in team discussions on MHCBS and Regulation 17 creditor challenges. Analyse complaint trends and produce reports to establish consistent processes that enhance service quality, accountability, learning, and continuous improvement.

To support the Head of Quality and Compliance in ensuring Toynbee Hall’s advice services remain fully compliant with FCA, MaPS, and internal quality standards.

Key Responsibilities

Complaints and Challenge Management

• Lead the end-to-end management of all client complaints, overseeing first-stage advice service resolutions and directly managing escalated complaints, while contributing regulatory insight to team discussions on MHCBS and Regulation 17 creditor challenges.
• Ensure timely, accurate, and fair resolution in accordance with FCA and MaPS complaint-handling procedures.
• Act as the organisational escalation point for complex or high-risk advice-related complaints, including cases involving direct client or creditor challenges under MHCBS and Regulation 17
• Liaise with external stakeholders, creditors, and partners to resolve disputes and maintain strong working relationships.
• Maintain an accurate and auditable record of all complaints, decisions, and resolutions.

Quality and Compliance Oversight

• Work with the Head of Quality and Compliance to monitor compliance with regulatory frameworks and internal policies.
• Conduct audits and case reviews to identify trends, risks, and opportunities for improvement.
• Support the design and implementation of quality-improvement plans, policies, and tools.
• Provide regular reporting to senior leadership, highlighting trends and risks across services.

Continuous Improvement and Learning

• Translate insights from complaints and audits into practical service improvements.
• Collaborate with Advice Managers and Coordinators to integrate learning into casework and training.
• Support staff training and development on complaint handling, communication, and quality assurance.
• Promote a culture of transparency, fairness, and continuous learning within advice delivery teams to ensure ongoing service improvement and the highest possible standard of support for Toynbee Hall clients.

Regulatory and Partnership Liaison

• Proactively maintain and develop knowledge of regulations, legislation, and best practice across all advice areas by engaging in relevant training, continuous learning, and professional development.
• Ensure complaint handling and quality monitoring comply with FCA MaPS  and advice quality standards.
• Support preparation for audits, funder reviews, and regulatory inspections.
• Keep colleagues informed of relevant regulatory changes and implications for practice.

General Responsibilities

• Adhere to Toynbee Hall’s policies and procedures, including safeguarding and data protection.
• Promote equality, inclusion, and accessibility across all aspects of the service.
• Demonstrate financial efficiency and value for money.
• Undertake other duties as directed by the Head of Quality and Compliance or senior management.

Person Specification

Essential Criteria

Experience and Knowledge

• Hold a valid Money and. Pension Service accredited qualification in debt advice
• A minimum of two years’ full time (2,220 hours) or equivalent part-time experience of delivering debt advice
• Demonstrates a strong understanding of advice areas, with particular expertise in FCA regulations, MaPS quality frameworks, and the Mental Health Crisis Breathing Space Regulation
• Significant experience managing complaints and quality processes within a regulated advice
• Proven experience in complaint resolution, creditor negotiation, and stakeholder management.
• Ability to analyse complex cases and identify systemic issues or risks.
• Experience developing and implementing service improvement plans.

Skills and Competencies

• Excellent communication and influencing skills at all levels.
• Strong analytical, reporting, and decision-making ability.
• Ability to manage competing priorities and meet tight deadlines.
• Confidence handling sensitive and confidential information with integrity.
• High level of IT literacy, including CRM or case management systems.
• A proven commitment to continuous professional development of self and wider teams.

Personal Attributes

• Ability to work independently and proactively without supervision.
• High level of professionalism and integrity.
• Committed to fairness, impartiality, transparency, and accountability.
• Calm, and solutions-focused under pressure, adopting a “find a solution, no blame” attitude.
• Collaborative and empathetic approach when dealing with clients and colleagues.
• Strong alignment with Toynbee Hall’s values and mission

Desirable Criteria

• Previous management or supervisory experience in a debt advice or compliance setting.
• Experience designing or delivering training on quality, complaints, or compliance.
• Knowledge of data-protection legislation and its implications for complaint management.
• Ability to build and maintain positive relationships with all staff members.
• Excellent written and verbal communication skills.
• Competence in handling sensitive information with discretion and maintaining confidentiality.
• Keeping up to date with technology and take individual responsibility for learning new technologies.

Please download the full Job Description for more details.

Our Benefits Package

Annual Leave

• 25 days of annual leave, plus 3 additional days for our Christmas shutdown (on top of bank holidays).
• After 2 years: +3 extra days of leave.
• After 3 years: +1 additional day.
• After 5 years: A total of 30 days annual leave, plus the 3-day Christmas shutdown.

Pension

• Standard Life Pension Scheme – Employer contribution: 4%, Employee contribution: 5%

Additional Perks & Support

• Enhanced Sick Pay for peace of mind during illness
• Enhanced Maternity & Paternity Leave to support growing families
• Employee Eyecare Vouchers to support your vision health
• Employee Assistance Programme for free, confidential advice and support
• Mental Health First Aid to ensure workplace well-being
• Tenancy Deposit Scheme to help secure your home
• Interest-Free Season Ticket Loan for cost-effective commuting
• Cycle to Work Scheme to promote a healthier, greener way to travel
• Charity Mentoring Network to support professional development and networking
• Westfield Health Cash Plan
• Perk Box

*This post is open to female applicants only as being female is deemed to be a genuine occupational requirement under Schedule 9, Paragraph 1 of the Equality Act 2010.

Stop Domestic Abuse is a trauma informed organisation; the work we do to support those effected by domestic abuse may be triggering for those with past trauma. Please only apply if you are living free from abuse. If you’d like to talk to us about this, please get in touch.

Location: Havant

Salary: £35,482 - £38,224

Hours per week: 37

Contract Type: Full Time/Permanent 

Reference Number: STOPDA811

Main Purpose and Scope of the Job:

 This is an exciting role in an ambitious and growing charity that supports all people affected by domestic abuse.

Working closely with the Business Development Director and Business Development Manager the Fundraising Manager will play a pivotal role in the creation, development and implementation of a robust and diverse fundraising strategy that contributes to the overarching income generation strategy, that meet both current and future operational needs

Participate in the development of Stop Domestic Abuse’s fundraising strategy and lead on the implementation and delivery of fundraising ensuring all fundraising objectives and KPI’s are met. 

Identify and cultivate relationships with new, corporate partners, individual donors, major donors, foundations, and other potential supporters, increasing their awareness of SDA.

Create, launch and manage supporter stewardship and recognition programmes to ensure corporate donors and partners feel valued and engaged with the organisation, you will be key in maintaining long-term relationships.

Develop and maintain a portfolio of potential corporate and high net worth supporters through regular research and networking and attend events and meetings with potential donors.

 Expand current fundraising activity to create new opportunities by promoting Stop Domestic Abuse. 

What We Offer:

Time off and Flexibility:

- 25 days’ annual leave plus bank holidays (Increasing with service)

- Birthday day off

- Child’s first day of school off

- Option to purchase up to 10 additional days’ leave per year

- Flexible and hybrid working

- Protected time of up to one hour each month

Family-Friendly Benefits:

- Enhanced Maternity, Paternity, Shared Parental and Adoption leave

- IVF Leave

Health and Wellbeing:

- Westfield Health Healthcare Cashback Plan (after probation)

- Westfield Health Personal Health Insurance (after 2 years’ service)

- Employee Assistance Programme

- Eye care vouchers

- Cycle to Work Scheme

About Stop Domestic Abuse:

Stop Domestic Abuse is a proud women-led organisation supporting victims and survivors of domestic violence and abuse across Portsmouth and Hampshire. Our vision is a world without domestic abuse, and we work to ensure that it’s ‘everyone’s business.’

We provide refuge and community-based support, delivering in a trauma-informed way for adults, children and young people, tailored to individual needs. Our 19 refuges offer safe, welcoming homes, and across our services we provide one-to-one support and group activities to help improve their safety and to meet others with similar experiences. We support children process their experiences and help regain a sense of safety.

Our UP2U programmes support those seeking to change abusive behaviours, and we also offer specialist support for victims of stalking. We also deliver training to professionals, including the hair and beauty industry, to recognise domestic abuse and connect people to specialist support services.

Our Values:

Equality, Openness, Honesty, Respect for individual dignity and diversity, Empowering women and children, and Care and Compassion – are at the heart of everything we do. By committing to these values, we aim to significantly improve the lives of those we support and work towards our vision of a world without domestic abuse.

Young Carers Service Manager role

An opportunity is available to help make life better for carers 

Hours - 30 hours per week (including occasional evenings/weekends)

Salary: £36,000 FTE per annum (£28,800 actual)

This is an opportunity to lead a passionate, skilled team and shape services that genuinely change lives by supporting the Young Carers in our region.

Are you self-motivated, organised, empathetic, able to work collaboratively and autonomously, passionate about supporting young people, able to influence strategic development and able to think on your feet then you might want to consider joining a small team of like-minded people.

Our charity, Carers Support, works across Bristol and South Gloucestershire to support unpaid family carers who are supporting their loved ones at home.

We currently have a vacancy in our Young Carers Service Team to support the Chief Executive and Senior Management Team and lead the Young Carers Service. This is a senior role that requires managerial experience, an understanding of the youth sector, safeguarding, and the ability to work with different employed teams and volunteers.    

Main duties will include:

To:

· Be a member of the Senior Management team and actively participate in the overall strategic management and development of the organisation.

· Ensure that the strategic development of the young carer service is co-ordinated and services are delivered in line with funded contract and grant requirements, CSC's development plan and local and national strategies and priorities.

· Be responsible for the support, supervision, management and development of the Operational manager, Schools Development Officer and Engagement worker

· Be the Children and Young People’s Safeguarding lead, working in conjunction with the Adults Safeguarding lead and deputies.

· Ensure young carers voice leads service development internally and externally improving the identification and support for young carers across Bristol and South Gloucestershire.

· Ensure sustainability developing service plans and working with Fundraising manager to raise the funds to sustain services that meet young carers needs.

There’s lots more we could tell you, but why not apply and come and see for yourself.

Closing date for applications is 22nd March 2026 @ 12 noon with interviews on 8th April 2026.

Please visit our website for all the information you need  and details of how to apply.  All completed applications should be returned to our recruitment team.

If you would like to know more about this role, please email Joss Tagg, Young Carers Manager for further information.

We are an Equal Opportunities Employer, and our workplace is free of barriers and fully accessible for people with disabilities. We are committed to safeguarding children, young people and vulnerable adults; from recruitment of staff through to supporting our team working with families and carers in crisis.

Registered Charity No: 1063226

We’re looking for a skilled and committed HR Manager to join our team in Swindon,with a strong focus on:

• International payroll (including EOR and COR arrangements)
• Global policy development and compliance
• Hands-on HR support across the employee lifecycle

This role is a great fit for someone who combines strategic HR thinking with the confidence to manage operational complexities across multiple countries. You’ll work closely with our International HR Director and collaborate with teams in the UK, 

USA, and other regions where we serve.

Key Responsibilities:

• Oversee international payroll and contract management
• Lead global HR policy review and compliance
• Support recruitment, onboarding, ER, and staff engagement initiatives
• Provide HR guidance to managers across departments and regions

What We’re Looking For:

• Solid experience in a generalist HR role with international scope
• Practical knowledge of EOR/COR arrangements and cross-border employment law
• Strong interpersonal and organisational skills
• Active Bible-believing Christian, engaged in local church life (this is an occupational requirement under the Equality Act 2010, Schedule 9)

Desirable:

• CIPD Level 5+ or equivalent experience
• Background in charity, missions, or international development
• Familiarity with safeguarding and wellbeing initiatives

What You’ll Get:

• Opportunity to use your HR expertise to make a real impact
• Friendly and faith-filled workplace culture
• Be part of a growing international ministry supporting suffering Christians

Age UK has an exciting opportunity to join their fantastic team in Scarborough!

We are recruiting for a Shop Manager to manage the day to day running of our Scarborough store (YO11).

As Shop Manager, you will manage our brilliant team of staff and volunteers, providing effective leadership, training, and development.

Utilising your previous experience and excellent managerial skills, you will help maximise store sales and profits while ensuring our customers and donors receive an excellent shop experience.

This opportunity offers an excellent benefits package as well as the chance to work within a valued team, all working to raise funds for a charity that provides vital services and support to older people across the UK.

If you have a passion for retail and would like to use your skills within a charity that supports thousands of older people across the UK, then this may be the role for you!

*Please note that this position is a 1-year fixed-term contract*

Due to the nature of this role, you will be required to handle/lift bags of stock (up to 10kgs.)

To ensure the smooth running of our stores, we will be conducting interviews throughout the advertising process. Early applications are advised.

You will have:

• Experience in a performance driven retail/customer centric environment
• Experience of managing people
• Ability to lift and carry bags of stock up to 10kg's
• Ability to build, retain and develop a team
• Strong drive to achieve results through others
• Ability to delegate, coach and listen
• Ability to manage time under conflicting priorities
• Ability to motivate self and others
• An open and adaptable approach to change and be able to support others through it
• Experience of communicating with a diverse workforce and customer base
• Ability to establish and maintain successful retail processes and merchandising
• IT literacy and numeracy skills

What we offer in return:

• Competitive salary, 25 days annual leave (pro rata for our part-time colleagues) + bank holidays + annual leave purchase scheme
• Wellbeing days - 2 paid days per year (pro rata for our part-time colleagues)
• Excellent pension scheme, life assurance, Bupa health cashback plan and EAP
• Car Benefit scheme, Cycle to Work scheme
• Home & Tech - apply to buy any Home & Tech items from 'Currys' & 'IKEA', up to £1000, and spread the cost over 12 months, interest free.
• Blue Light Card scheme
• You Did It Awards - recognition awards from £100-250.

Additional Information

To comply with UK legislation, we cannot accept applications from candidates under the age of 18 as the successful candidate will be required to work on their own in the shop without the aid of other staff.

Supporting statements and anonymisation

Please submit a Word version of your CV as it will be anonymised by our recruitment system when you apply for a role. Our system is unable to anonymise supporting statements and heavily formatted CVs. Please could you remove any personal information including your name before you upload to support our inclusive recruitment process. All equalities monitoring information is also anonymised and not shared with the hiring panel. Your name and address will only be known to us if invited for interview.

Equal opportunities & Disability Confident Scheme

Age UK is an Equal Opportunities employer and positively encourages applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity. We guarantee an interview to disabled candidates who meet the minimum criteria under the Disability Confident Scheme. Please note that on occasion, due to high numbers of applications, Age UK reserves the right to limit the overall number of interviews offered, and therefore, it may not always be practicable or appropriate to interview all disabled people that meet the minimum criteria for the job.

Is this the job for you? We know that men, of all backgrounds, and men and women from Black, Asian and minority ethnic backgrounds are currently under-represented in our workforce, and we want to change this! So, we are particularly keen to hear from applicants from these groups.

Reasonable adjustments

Disabled job seekers can access reasonable adjustments at any stage of the recruitment process. All requests for reasonable adjustments are considered on a case-by-case basis, in collaboration with the disabled job seeker to best meet their needs, by contacting the Recruitment Team. Disability disclosures will be kept confidential and only shared on a need-to-know basis to support the implementation of adjustments. Disclosures will not be used to inform hiring decisions.

Age UK is committed to safeguarding adults at risk, and children, from abuse and neglect. We expect everyone who works with us to share this commitment.

Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert at any time.

JOB DESCRIPTION

Purpose - working closely with Senior Managers, the post holder will support all aspects of business development and fundraising, including the development of bids, tender submissions and  applications for funding to achieve the Association’s objectives.   The postholder will also play an important role in supporting the mobilisation of projects and services following a successful application.

SOME KEY RESPONSIBILITIES

- Support the development and implementation of a Business Development Strategy incorporating grant funding, contracted provision and social enterprise development, which aligns with the Association’s Strategic and Development Plans.

- Support the development and implementation of an annual Fundraising Plan with ambitious income goals that underpin the Association’s strategic goals and accelerates revenue growth in a sustainable manner.

- Identify new funding / tender opportunities that are well targeted, informed and thoroughly researched in order to maximise the chances of success.

- Produce external funding bids, expressions of interest and support income generating activities including developing tender responses and social enterprises to meet the Association’s objectives.

- Submit bids, tenders and required information to funders within defined deadlines while meeting submission requirements.

- Support the development of business cases for establishing social enterprises and joint ventures that deliver local outcomes and diversify / strengthen the Association’s financial base.

- Work with colleagues to scope, develop, refine and improve services and activities through innovative tools and techniques including organising coproduction sessions with partners, stakeholders and residents.

- Build and maintain positive relationships with stakeholders, contract managers, grant officers and corporates etc.

- Create a business development/funding pipeline tracker – supporting colleagues to keep a track of tender and fundraising opportunities, the progress of each application, workload spikes and bottlenecks, clashes and deadlines; supporting managers and colleagues to ensure that all deadlines are met with maximum efficiency.

- Working with internal and external stakeholders in line with the Associations’ values, policies and processes; remaining motivated, flexible and collaborative in their approach.

Role: Commercial Manager
Location: Hybrid working with a minimum 2 days per week in the Thame office
Salary: £50,000.00 - £53,000.00
Hours: 37.5 per week
Contract: Permanent
Reports to: Commercial Director
 
Making growth work – sustainably and responsibly

Affinity Trust is a values-led social care charity supporting people with learning disabilities, autism and other assessed needs to live their lives, their way.

We’re growing - and with that growth comes a clear responsibility: to ensure our contracts, services and partnerships are commercially viable, operationally strong, and true to our social purpose.

We’re looking for a Commercial Manager who brings commercial rigour as well as curiosity - someone who can improve performance across existing contracts as confidently as they develop new opportunities.

This is a pivotal role, working closely with the Commercial Director, Finance, Operations and senior leaders across the organisation.

About the role

As Commercial Manager, you’ll play a key role in strengthening the financial sustainability and commercial performance of Affinity Trust.

You’ll focus on:

• ensuring existing contracts and services are commercially viable,
• identifying and delivering efficiency and value-for-money improvements, and
• developing strong, evidence-based business cases for growth, diversification and partnerships.

You’ll work across the organisation to turn insight into action - balancing ambition with realism, and growth with long-term sustainability.

What You’ll Do

• Strengthen commercial performance by reviewing contract viability, improving profitability, and leading value-for-money and efficiency initiatives.
• Develop robust business cases for growth, diversification, and partnerships, working closely with Operations and Finance to assess affordability, risk and return.
• Support sustainable growth by identifying new commercial opportunities and carrying out early-stage due diligence on partnerships or acquisitions.
• Use insight and data to track performance through clear KPIs and dashboards, informing senior decision-making.
• Work collaboratively across the organisation to ensure commercial decisions are operationally deliverable, person-centred and values-led.

What We’re Looking For

You’ll bring:

• Strong commercial and financial acumen, with experience improving contract performance or commercial efficiency.
• Proven experience developing and evaluating business cases and financial models.
• Understanding of commissioning, contracting and funding in social care, health or housing.
• Confidence working across teams and influencing senior stakeholders.
• A practical, analytical mindset - able to spot risk, challenge assumptions and find solutions.

How You’ll Make an Impact
You’ll help shape sustainable, person‑centred growth by aligning colleagues, ensuring commercial efficiency, and turning strategic ideas into real results.

What will we do?

• We offer hybrid working (min. 2 days/week in Thame)
• 31 days’ annual leave (inc. bank holidays), rising with service
• Health cash plan, Pension, Life assurance, Employee Assistance Programme
• Blue Light Card, option to buy extra annual leave
   

Inclusion, accessibility and our commitment to diversity
Diversity is key to what we do. Life would be dull, and change slow, if we all thought the same way. We want colleagues who bring different perspectives, backgrounds and experiences, and we know this makes us stronger and better for the people we support. 

We are committed to being Disability Confident and we guarantee to interview all applicants with a disability who meet the minimum criteria for the vacancy. 

We’re also committed to making our recruitment process as accessible as possible. If you need any reasonable adjustments at any stage, for example, accessible formats, support with the application form or adjustments for interview, you can tell us in your application or contact our recruitment team to discuss what you need.

Ready to join us?

If you’re ready to drive new commercial opportunities that make a real impact, connecting with colleagues to build strong relationships, making a real difference in a values-led charity, this could be your next role.

If you are offered the role, you will be required to have a DBS check at the relevant level, which we’ll cover the cost for.

About the Role

As a passionate professional in the identification, development and management of a wide range of relationships in support of our programme partnership, you will ensure the Career Ready programme in Renfrewshire and West Dunbartonshire continues to thrive, which includes securing charitable donations from supporting partners. You will work closely with our Programme & Partnerships Manager for Glasgow, in support of our work growing there.

This role requires experience of partnership and account management and the scale and ambition of our social mobility work means you will need to be well organised, confident and able to positively influence a wide range of people including headteachers, teachers, CEOs and HRDs.

You will identify and approach opportunities that are well researched and pursue with unswerving perseverance. It’s also a great chance to develop personally.

Programme & Partnership Managers lead the delivery of our programme locally. In this role, you’ll grow, develop, and maintain the employer and education partnerships that make the Career Ready programme work — including our Local Advisory Boards, Local Authorities, school coordinators, the Developing the Young Workforce Regional Group, and the employers and volunteers who provide mentoring with the accompanying paid internship, deliver engaging masterclasses, and support events.

Once you’re confident in what, why, when, and how of our work, you will:
1. Lead, grow, and strengthen the Career Ready partnerships in Renfrewshire & West
Dunbartonshire.

You’ll ensure an excellent programme experience for all stakeholders and secure employer engagement for approximately 60+ students each year (with growth expected) who take part in our 18-month programme. This includes ensuring
sufficient mentors with the accompanying paid internship, high-quality masterclasses and purposeful events.

2. Support programme delivery, stakeholder engagement and the generation of new programme and funding partnerships across Renfrewshire & West Dunbartonshire. 

You’ll work closely with the Career Ready Glasgow & West Areas Local Advisory Board, the Programme & Partnerships Manager for Glasgow, the Head of Programme & Operations, the Scotland Partnerships Manager, Partnerships Lead, and your fellow Programme & Partnerships Managers — all committed to delivering quality, impact, and sustainability. You’ll also collaborate with the Scotland Operations Team to
ensure accurate data, strong processes, and effective management information for the area.

Find out more

You can find out more about the role, and working at Career Ready, in our candidate pack.

• £36,000 - £39,870 DOE (pro rata for part time)
• A working from home allowance of £300 pa is provided (pro rata for part time)
• Annual leave: 27 days holiday plus bank/public holidays. In addition, Career Ready is closed between Christmas and New Year. Career Ready also allows flexible use of some Bank & Public Holidays
• 6% of salary contribution to a private pension subject to an employee contribution of 3%
• Access to both our Reward Gateway Portal and an Employee Assistance Programme
• Business expenses including mileage allowance for car usage

How to apply

Please visit our website for full details of how to apply.

Timetable

• Closing date: 5 pm, Monday 16 March 2026 (early applications are encouraged)
• Shortlisted candidates will be contacted for an initial screening conversation prior to interview
• Interviews will take place from w/c 30 March 2026

The Society of Authors (SoA) is the UK's largest trade union for all types of writers, illustrators and literary translators. We’ve been advising authors and speaking out for the profession since 1884. 

We’re currently looking to welcome an Office Manager to our team.

The role

The Office Manager ensures all building facilities run smoothly on a day-to-day basis. They are responsible for the efficient daily operations of our offices and the building and that these are cost-efficient, environmentally conscious and proportionate for a small, not-for-profit organisation.

The Office Manager is an integral part of the Operations Team playing an important role in ensuring the smooth running and welcoming atmosphere of our offices, directly supporting both internal teams and tenants.

This is multifaceted role. The successful candidate will need to be able to think on their feet, have good time management skills and enjoy wearing more than one hat. 

Key responsibilities

Front of House / Event Management:

· Welcoming all visitors to the SoA building at Bedford Row.

· Managing the post/packages into and out of the building.

· Responsible for managing the Front of House/Operations Assistant and Groups Administrator, including day to day supervision, absence management and ongoing development.

· Responsible for managing the Events Space bookings calendar.

· Managing all events for tenants and external hire from inception to completion including catering as agreed with the client, cleaning team and room set-up of the Events Space.

· Working with the SoA Events Team for internal and member events ensuring that the logistics for room set up and cleaning are in place.

· Acts as a central point of contact for all staff for various Ops/logistics issues.

 Facilities Management:

· Maintain compliance with all relevant health and safety legislation and best practise, including fire safety, COSHH, RIDDOR and DSE assessments.

· Ensure all checks, risk assessments and remedial actions are implemented in a timely manner.

· Providing health and safety training to all new joiners.

· Ensure the office maintenance plan is kept up to date and all regular maintenance/services are booked and any identified issues are resolved.

· Organise the maintenance and PAT testing of all electrical equipment.

· Fire Warden/First Aider for the ground floor (training will be arranged if required).

· Proactively ensuring the office facilities remain safe, clean, fully-equipped and operational.

· Point of contact for all staff and tenants in relation to office and building issues and queries.

· Responsible for managing office contracts, negotiating the renewal of existing and new contracts.

· Obtaining quotes for any maintenance/repairs works required and carrying out due diligence checks on all new contractors.

• To have a key role in the organisation’s sustainability policy ensuring the purchase of all office provisions considers cost and any environmental and ethical impacts.

IT Coordination:

· Liaise with external IT support providers as necessary ensuring SLAs are adhered met and effectively resolve IT issues.

· Maintain a laptop register and prepare and maintain an annual rolling plan for renewal of old equipment.

· To oversee the migration of SharePoint data to the new CRM system in 2026.

· To be involved in any IT projects that need to integrate with our office systems (O365, SharePoint and One Drive).

· To be responsible for IT support for the office laptops and office systems (windows, O365, One Drive and SharePoint) ensuring that there is a maintenance contract in place and this is reviewed on a regular basis.

You will be required to undertake any other reasonable duties to support business requirements as requested.

Essential skills and experience

• Proven experience in operations or office management
• Strong organisational skills
• Excellent written, verbal and interpersonal communications skills
• IT Literacy including Microsoft 365, One Drive and SharePoint
• Experience of organising events
• Knowledge of health and safety legislation
• Knowledge of data protection legislation
• Ability to work in a team and independently

Desirable skills and experience

• First aid qualification
• Fire Marshall training
• Experience of the not for profit or charity sector
• Experience of the publishing industry

Equity, Diversity and Inclusion

Equity, diversity, and inclusion are at the core of our values - we endeavour to tackle structural discrimination and prejudice wherever we see it. Part of this commitment means we are looking to increase the diversity in our organisation at all levels. We strongly encourage applications from a broad range of social, cultural, educational and underrepresented backgrounds.

Financial assistance

The Book Trade Charity offers financial help to applicants (particularly those under the age of 30) looking for jobs in the book trade, including help with interview costs, affordable housing and accommodation. Find out more

What we offer

As a progressive and ethical not-for-profit organisation, we offer a range of benefits to support your physical, mental and financial wellbeing. We’re a London Living Wage and Disability Confident – Committed. Benefits include:

· Competitive salary

· Cycle to work scheme

· Death in service benefit

· Employee assistance programme

· Flexible hybrid working practices

· Family-friendly, disability-confident inclusive culture

· Generous annual leave, including bank holidays

· Salary exchange pension scheme

· Interest-free annual travel card loan

· Office closure over Christmas*

· Private healthcare

* Colleagues can work over the Christmas period, although the building is closed. For those who wish to take additional time off, this will be deducted from your annual leave allowance.

As an employer, we nurture a working environment in which staff can grow and develop and there may be opportunities to take on increased responsibility as experiences grows.  We recognise the value of flexibility in the way we work with a positive culture of hybrid working practices. We welcome questions and conversations at interview stage about how flexible working could work for you.

ABOUT THE ROLE
We are looking for a creative and dynamic person with a proven track record in creating, delivering and managing digital content across social media platforms to develop, implement and manage strategies to grow our online presence and raise our profile.

You’ll have demonstrable experience across a wide range of social media platforms with the ability to craft engaging content to build a rapport with your audience while continuing to uphold our brand and professional values. You will be managing multiple accounts held by the charity.

You will have experience of using third party management tools to create, plan and schedule content, analysing reach and engagement, and using analytical tools to help make informed decisions about our digital marketing strategies. You will regularly report back to the management team feeding into our wider strategy discussions, making recommendations on future campaigns. 

You will be part of a wider communications team, working alongside the PR & Communications Manager, reporting to one of the trustees, fostering an organisation-wide approach working with all colleagues to ensure a planned, structured and collaborative approach to our communications and marketing planning.
As a small charity, flexibility is key to meet the needs of our shifting priorities and in between delivering and managing social media content – your primary focus –  you will additionally support wider marketing activities with creation of digital content to support charity advertising, support the development of our online (web) content and more general activities across the communications team. While there will be some level of existing experience, training will be provided for anything bespoke.

As part of the role, you will help our UK-based volunteers to develop local social media activities and support them as required. This may involve making recommendations in their approach, supporting content creation and upskilling them to gain confidence in using social media.

The role is remote and the successful applicant can work from a location of their choice, making optimum use of video conferencing and online collaboration tools to connect with the wider communications team.

Some UK travel within the role is expected with the charity reimbursing reasonable UK travel costs where agreed up front and on behalf of the charity. 

KEY RESPONSIBILITIES

• Own and lead social media execution, from planning through to delivery across multiple accounts and multiple platforms
• Develop content and strategy for new (to IA) and new-to-market platforms
• Develop and deliver relevant content that drives awareness, engagement and conversation in line with IA’s aims and objectives
• Work closely with communications peers, wider staff and volunteers to deliver meaningful campaigns which aligns to IA’s purpose and support model
• Upholding brand and culture in everything you do
• Co-develop policies relating to your area of responsibility to ensure the management of online risks, suitability to content, data protection and safeguarding
• Develop partnerships with key individuals, ensuring strong social amplification and storytelling
• Oversee social content calendars, asset production and approvals aligned to wider communications strategies
• Review and manage marketing assets, ensuring brand consistency and compliant content
• Adapt quickly to shifting priorities and confidently jump into new projects in a fast-moving 
• environment
• Support with the development/management of wider digital content (web, digital advertising) 
• prioritising the needs of the charity
• Monitoring all socials, reacting to/moderating follower engagement and questions as part of our wider support model
• Supporting volunteers with local branch social media engagement, advising on use, upholding IA’s wider values and policies and monitoring content/engagement suggesting changes where relevant
• Management reporting on social media interactions, successes, areas for development, improvements and making recommendations to the Management team/Board

PERSON SPECIFICATION

ESSENTIAL

• Experience in developing and implementing social media strategies and content in a similar role for at least 12 months 
• A thorough working knowledge of a wide range of social media platforms
• Third-party applications to manage social media content across a range of platforms in addition to regular reporting and provision of management information to help the team make informed decisions to support the wider charity’s wider digital marketing strategy. 
• Development of engaging and creative digital content
• Experience in social media moderation
• Working with and maintaining effective stakeholder relationships including our trustees, staff, volunteers and external medical professionals
• Digital marketing experience
• Team player 
• Familiarity with UK data protection regulation 

DESIRABLE

• Working knowledge of the Wordpress platform
• Advertising opportunities across social media to expand reach including cost models and budgetary management
• Basic understanding of AI and the benefits of using it within the not-for-profit sector
• Experience of working on sensitive content for people who have experienced acute and chronic illness, been through life changing surgery or those who may be feeling vulnerable or exposed at a difficult time
• Experience across the not-for-profit sector
• Experience of A/B testing

SKILLS & QUALITIES

• Excellent communication and interpersonal skills
• Flexible, adaptable in approach, creative thinker
• Commitment to equity, diversity and inclusion

APPLICATION PROCESS

To apply, please submit:

1. Your CV (up to 3 pages) 
2. A covering letter outlining your suitability to the role (max 500 words)

Interviews will be two-stage for successful candidates. Initial interviews will be held via video conferencing (such as Zoom) discussing previous experience and role fit with successful candidates going through to a second round. This includes alignment to IA’s values. Please allow up to 1 hour for this stage.

Second round interviews are expected to be via video conference. Successful candidates will, at least one week in advance of the second round, be given a short brief and asked to provide sample content (or a clear idea of their marketing strategy) and share their ideas at least 48hrs before the interview. Candidates should be prepared to present their social media ideas at interview and answer any questions from the interview panel. 

Additionally second stage applicants will be asked to provide examples of their own previously created content, at least 48hrs prior to the interview. You should be comfortable sharing past content that you have created previously which will be treated with the strictest confidence. Please allow up to 1 hour for this stage.

Applications should be submitted via the advertising platform including your CV and covering letter. See attached role profile for recruitment timetable and further details about us/the role, including contact details for an informal chat, if required, before applying. Applicants are encouraged to ensure availability in line with the recruitment timetable in the attached job specification.

While IA recognises the value of AI technology in the current climate, IA reserves the right to ignore applications where we have reason to believe that they have been wholly produced using generative AI tools.

Please let us know if you require any additional support to attend or undertake an interview or if there is anything we should consider as part of the interview process

**PLEASE NOTE: To apply for this vacancy, please ensure you firstly download a copy of our application form from the documents section below and complete it. Click the 'apply' button and fill out your personal details in the relevant sections. Once you have submitted these you will be asked if you would like to attach any documents. At this stage please submit the completed version of the application form.**

Title: Corporate Partnerships Manager (12-month contract)
Salary:Circa £47,500
Hours: 35 hours per week
Contract type:  Fixed-term contract for 12 months
Reports to:    Head of Corporate Partnerships
Key relationships:  Head of Corporate Partnerships,  Senior Corporate Partnerships Manager, New Business Lead, UNHCR PSP
Location:  WeWork, 1 Mark Square, London EC2A 4EG (hybrid working policy operates)

WHO WE ARE AND WHAT WE DO 
 

United Kingdom for UNHCR is the United Nations Refugee Agency’s national charity partner for the United Kingdom. We generate public awareness of the plight of refugees and raise funds to help protect them through UNHCR’s humanitarian operations across the world.  
 

Our supporters include UK private individuals, communities, corporate partners, trusts and foundations. The funds we raise help UNHCR deliver emergency relief such as shelter, medical care and basic supplies to people fleeing conflict and persecution, as well as healthcare, education and livelihoods opportunities for those who remain displaced over the long term.  
 

Nobody chooses to be a refugee, but we can all play a part in their protection, and we want those who work with us to share our values and passion for the cause.  
 

DIVERSITY, EQUITY, INCLUSION AND BELONGING
 

We strongly value diversity and recognise that it is critical to our success and the cause that we serve. We are committed to providing an inclusive environment for all who work with us and strongly welcome applications from diverse backgrounds, particularly those with lived experience of being a refugee, asylum seeker, internally displaced person, or a stateless person.   UK for UNHCR is proud to have Diversity & Inclusion Working Group. The Diversity & Inclusion Working Group is a group of colleagues focusing on tasks that drive action in the implementation of our D&I Approach.  The group also works to create safe spaces that brings colleagues together for events, discussions and learning experiences that celebrate and support diversity and tackle barriers to inclusion.   

ABOUT THE ROLE
 

At a time of unprecedented global displacement, this is an opportunity to play a pivotal role in mobilising private sector support for people forced to flee their homes.
 

We are seeking an ambitious and strategic Corporate Partnerships Manager to lead and grow our emergency corporate fundraising portfolio. This role will position UK for UNHCR as the go-to partner for companies responding to humanitarian crises, driving high-value financial and in-kind support when it matters most.
 

Operating at the forefront of global emergency response, you will shape and deliver a compelling corporate emergency proposition, steward a portfolio of five- and six-figure partners, and act as a key point of contact during major humanitarian crises. You will work closely with the rest of the corporate partnerships team, senior leadership and colleagues in the UK and internationally to translate urgent global needs into impactful private sector engagement.
 

This is a high-visibility, fast-paced role offering strategic ownership, senior stakeholder engagement and the opportunity to directly influence income growth within a critical area of our work.
 

JOB PURPOSE
 

To lead the development and implementation of a sector-leading emergency corporate fundraising strategy, driving significant growth in private sector income and positioning UK for UNHCR as the partner of choice for businesses responding to mass displacement emergencies.
 

The postholder will manage and grow a £1m+ corporate portfolio, aim to secure new multi-year six- and seven-figure commitments, strengthen internal emergency response processes, and collaborate across teams and geographies to maximise impact.
 

KEY RESPONSIBLITIES
 

Strategy & Portfolio Growth
 

• Lead the design and delivery of an emergency corporate fundraising strategy.
• Position UK for UNHCR as the go-to charity partner for companies responding to humanitarian crises.
• Personally manage and grow a £1m+ portfolio of corporate donors, driving uplifts and multi-year six- and seven-figure commitments.
• Review and refresh the UK for UNHCR Emergency Fund proposition for the private sector, securing renewed and new strategic commitments.
• Analyse recent and lapsed emergency donors and implement targeted re-engagement strategies.
• Work with the Senior Corporate Partnership Manager as required on the stewardship and growth of non-emergency strategic partnerships.

Emergency Leadership & Internal Coordination
 

• Act as the Corporate Partnerships lead during humanitarian emergencies, coordinating internal processes and serving as a senior point of contact for the Senior Leadership Team.
• Finalise and embed a clear emergency protocol and appeal process to enable rapid, coordinated corporate response.
• Work collaboratively across teams to ensure emergency messaging, reporting and stewardship materials are timely, compelling and aligned.

 Relationship Management & Stewardship
 

• Develop and implement tailored engagement and stewardship plans for established emergency partners and donors.
• Identify high-profile visibility opportunities to promote the Emergency Fund and wider emergency response work.
• Coordinate prospect research and network mapping to identify and unlock new opportunities.
• Support the New Business Lead on pitches and proposals where emergency response is a component.
• Collaborate with the Senior Corporate Partnerships Manager on strategic partnership renewals and new high-value proposals.

Collaboration & Systems
 

• Work closely with UK and international Private Partnerships and Philanthropy (PPH) colleagues to strengthen engagement across markets and channels.
• Contribute to a coordinated calendar of cultivation and stewardship moments alongside the Events Manager.
• Ensure compliance with due diligence, GDPR and internal policies.
• Maintain accurate and up-to-date partner records on Salesforce and SharePoint.

PERSONAL ATTRIBUTES AND EXPERIENCE
 
Essential Experience
 

• A strong track record of securing, managing and growing six-figure+ corporate partnerships within an NGO/INGO or comparable environment.
• Experience designing and delivering corporate donor engagement strategies that generate sustainable income growth.
• Experience working in a fast-paced fundraising environment with the ability to respond flexibly during peak moments.

Essential Skills & Knowledge
 

• Highly credible and confident relationship-builder, comfortable engaging senior corporate leader and Trustees.
• Strategic thinker with the ability to translate complex humanitarian issues into compelling corporate propositions.
• Excellent written and verbal communication skills, with experience producing persuasive proposals and reports.
• Strong understanding of the UK corporate partnerships landscape and current sector trends.
• Confident negotiator with strong influencing skills.
• Highly organised, with the ability to manage multiple priorities and deliver under pressure.
• Solutions-focused, proactive and comfortable working with autonomy.
• Strong attention to detail and experience using fundraising databases (e.g. Salesforce).

Desirable Experience
 

• Knowledge of high-value in-kind corporate contributions (e.g. logistics, technology, hygiene items).
• Experience working in a complex, multi-stakeholder or federated environment.
• Experience contributing to multi-year fundraising campaigns.
• Understanding of international development or humanitarian response.

 
 
 WHY JOIN UNITED KINGDOM FOR UNHCR? 

You will be part of a high performing agile team of talented people, all committed to build solidarity and raise funds for refugees and displaced people worldwide. You will be working in a flexible, supportive, and inclusive environment, where your work will be recognised and appraised. 
 

What else?
 

Wellbeing
 

• 28 days’ leave per annum plus bank holidays 
• Employee Assistance programme providing 24/7 access to online GP, mental health support and virtual wellbeing. 
• Access to 100s of perks with discounts on everyday purchases.
• Office wellness perks.
• Discount on gym memberships. 
• Hybrid and Flexible Working.
• Staff socials.

Financial
 

• Pension scheme with an employer contribution of 8%.
• Non-contributory group life assurance scheme
• Non-contributory Income protection scheme.
• One-off contribution towards homeworking set up.
• Enhanced maternity, paternity, shared parental, and adoption pay.
• Enhanced sick pay scheme. 

Development 

• Comprehensive training and continuing development opportunities.
• Individual training budget.

HOW TO APPLY
 

If you have the relevant skills and the passion to use them to support refugees, please apply by completing our application form which is available in the documents section.   
 

Closing date: Friday 6th March 2026

If you would like to discuss any reasonable adjustments to the application or hiring process that may better facilitate your participation, please contact us . We will make every effort to respond to your request for assistance as soon as possible.
 

United Kingdom for the UN Refugee Agency (UNHCR) is registered with the Charity Commission (England & Wales), charity no. 1183415. It is the UK national partner of the United Nations High Commissioner for Refugees (UNHCR), the UN Refugee Agency.

Bradford Centre Manager

*PLEASE NOTE - Applicants will only be considered if you provide both a CV and Cover Letter*

Salary: £36,050 per annum, pro-rata

Location: Bradford Together Women's Centre

Hours: 37 hours per week, full-time

Closing date: Friday 6th March 2026, 12PM (noon)

Interview date: Friday 13th March 2026

Please note: this role is only open to women, in accordance with the sex-based exemptions of the Equality Act 2010 pursuant to Schedule 9, Part 1.

About us

Together Women is an award-winning charity that supports women and girls across Yorkshire and Humberside, with particular focus on women who are involved in or at risk of entering the criminal justice system. Our vision is for women and girls to feel safe, valued and in control of their own life choices.

From our women centres, we provide tailored support across a range of different pathways, including housing, domestic abuse, debt, and unemployment. As a charity led by women, for women, we provide trauma informed, holistic support to help break cycles of trauma, abuse, and re-offending, and evoke systems change.

Role Summary

Together Women Leeds provides holistic wraparound support to women and girls and specialises in supporting women involved with the criminal justice system, through 1:1 Keywork, group programmes and access to specialist gender-specific support via TW Women’s Centres.

We are seeking an individual with a proactive, compassionate, collaborative approach. We are looking for someone who is adaptable and highly organised, brings strong reporting skills, and is a great relationship builder. Experience of working in the women’s sector or the criminal justice system is desirable, but not essential – most importantly we’re looking for an outstanding manager.

At Together Women, staff wellbeing is a priority. With the support of a Senior Keyworker, you will ensure our staff team are effectively managed, supported and encouraged to develop within their roles, enabling them to provide high quality, trauma-responsive support.

You will be responsible for the management of a range of services, ensuring high quality standards are consistently met and partnerships are established and maintained. You will lead the strategic development and operational effectiveness of the Bradford Centre, which is funded by a range of commissioners both statutory and non-statutory.

You will lead on contract and performance management including relationships with commissioners. Alongside the Director of Services and wider management team you will also contribute to the effective leadership of the organisation, ensuring our operational and strategic objectives are met.

Key accountabilities

Service Delivery and Management

• Lead the operational management of TW services in Bradford ensuring intensive high-quality, trauma responsive support is provided to women and girls accessing the services.
• Develop and manage a service plan for Bradford that incorporates key milestones and ensures delivery of project outputs and outcomes
• Monitor delegated budget responsibility, ensuring that the services operate within the agreed budget.

Staff Management

• Line manage direct reports and ensure that all staff receive regular support, supervision and performance review, case management, training and development in line with TW policies and procedures.
• Deliver team meetings, reflective practice, and staff learning and development opportunities.
• Effectively manage a team working on different contracts ensuring team cohesion and consistency in approach and practice.

Communication/Contracts and Partnerships

• Take overall responsibility for establishing and maintaining effective partnerships and referral pathways.
• Lead on the contract and performance management including all relationships with commissioners.
• Organise and attend external meetings/events as appropriate, actively participating and disseminating information to colleagues. This includes sitting on steering groups and attending multi-agency panels to discuss the needs and challenges faced by our service users,
• Design and deliver training for professionals in the region to improve responses to women and girls affected by the social justice system.

Monitoring and Evaluation

• Ensure that all staff maintain accurate, confidential customer records, following Together Women policies and procedures, and contribute to development of contract monitoring and recording.
• Produce monitoring and evaluation reports in line with funder and other key stakeholder requirements.

Funding

• Identify relevant fundraising opportunities and support TW senior management team to prepare funding applications, identify commissioning opportunities, which support the long-term sustainability of existing and new services.
• Attend meetings with potential new funders to secure new funding streams, ensuring that the project outcomes are achievable and measurable.
• Work with colleagues within TW and/or external partners to establish new services/projects when funding applications are successful.

Our Values and Behavioural Expectations

• Act as a positive image for Together Women, portraying a professional, compassionate and respectful image at all times.
• Actively support and promote good sustainability practices in line with Together Women’s ethical and environmental commitments.
• Champion and embed Together Women’s commitment to equity, diversity and inclusion, and feel empowered to raise concerns in line with organisational policies and procedures.
• Uphold Together Women’s values  in all aspects of the role.
• Work flexibly and collaboratively, supporting colleagues within the Bradford Centre and across the wider organisation when required.
• Undertake any reasonable duties aligned to the role that support Together Women in achieving its strategic and operational objectives.

Role Requirements

Experience

Essential:

• Leading and managing service delivery in the charity, voluntary or public sector.
• Leading, motivating and developing staff and responding to staff feedback and issues. 
• Translating strategic plans into operational plans, and implementing change projects. 
• Delivering monitoring and evaluation of contract/project performance, and auditing service quality. 
• Developing and implementing best practice approaches on equity, diversion and inclusion.

Desirable:

• Experience working in the women’s services sector and/or in the criminal justice system.
• An understanding of issues impacting on women in/at risk of entering the criminal justice system
• Embedding involvement of service users in development, delivery and evaluation of services.

Skills and Abilities 

• Ability to motivate and inspire teams of staff and volunteers
• Strong communication skills, written, verbal and active listening
• Contract management, including monitoring of performance and quality
• Budget management and financial planning
• Ability to manage your own time and workload efficiently, prioritise and meet deadlines 
• Solution-focused, and able to problem-solve challenging situations calmly and effectively 
• Collaborative, flexible, diplomatic and assertive
• Ability to influence and negotiate effectively
• Manage risk, make decisions, and recognise the potential impact of decisions
• A desire to respond positively to change, learn from mistakes and celebrate success

Other Requirements

• Fluent use of Microsoft 365 and IT equipment
• Able to travel locally, regionally and nationally as required
• Able to work some evenings and weekends (infrequent)
• Commitment to and understanding of safeguarding
• Commitment to anti-discriminatory practice and anti-racism, and the application of equity, diversity and inclusion principle to all areas of work 
• Commitment to upholding the rights of people facing disadvantage and discrimination in the Criminal Justice System

The Food Manager plays a critical operational leadership role at FareShare South West (FSSW), ensuring that the charity maintains a consistent, safe and high-quality flow of food to community organisations across the region. Supporting the Head of Food & Membership, the post holder is responsible for managing day-to-day food supply, strengthening local sourcing, and building long-term relationships with suppliers and partners.

The role ensures that incoming food—whether from national or local sources—is compliant, well-managed and aligned with operational capacity. It plays a key part in the effective monitoring of stock, the food pipeline and logistics scheduling. The Food Manager leads local sourcing activity, expands food innovations such as frozen and re-labelling, and oversees key food-related projects including the regional Gleaning Programme.

Managing the Food & Community Officer and working closely with Operations, Membership, Fundraising and other internal teams, the Food Manager helps deliver FSSW’s food strategy, reduce waste, and maximise the impact of surplus food redistributed to frontline organisations.

1) Strategy, Performance & Team Management

• Support the Head of Food and Community in the development and delivery of the food strategy, budget and annual targets.
• Monitor weekly performance against agreed plans; provide operational reporting for internal teams and funders.
• Line-manage the Food & Community Officer and HGV Drivers, including recruitment, appraisals, supervision, wellbeing and development.
• Champion values-led leadership and promote effective cross-team communication.
• Ensure compliance with organisational policies, food safety, health & safety and safeguarding requirements.
• Foster an inclusive, motivational team culture that reflects FSSW’s mission and values.
• Takes visible leadership for health, safety, and food safety, ensuring all team members and participants work safely and effectively

2) Food Supply Management

• Support the Head of Food & Community in managing the national supply relationship with FareShare UK/The Felix Project, including communication, throughput data and supply alignment.
• Manage, analyse and report on over/under-deliveries, food quality, cancellations and trends, working closely with Operations and Membership teams.
• Monitor and report the changing food pipeline, helping devise strategies to redistribute gluts and reduce waste.
• Support Operations and the Head of Membership & Food Partnerships with stock-level monitoring across FSSW sites, including stock movement, product types and capacity.
• Working with Operations, Transport and the national partner, lead on logistics schedules for incoming food to maximise volume while ensuring cost-effective solutions.

3) Local Food sourcing:

• Lead delivery of the Local Food Sourcing Strategy, ensuring local sourcing achieves or exceeds 25–30% of total incoming food.
• Act as the first point of contact for local and regional suppliers, maintaining strong, long-term, trust-based relationships.
• Promote FSSW’s surplus food redistribution capabilities through events, presentations, online presence and food sector networks.
• Grow and manage a sustainable pipeline of local surplus and donated food, complementing national supply.
• Work collaboratively with other FareShare Network Partners to share local food opportunities.
• Maintain accurate and accessible sourcing records and outcomes.
• Support food safety and compliance, including product recalls, legislative changes and liaison with national partners and the H&S Consultant (via the Head of Membership & Food Partnerships).
• Ensure all incoming food is compliant, within operational capacity and aligned with local logistics.

4) Food Development & Innovation

• Lead expansion of the Gleaning Programme across the region, working with Operations, Volunteering and Fundraising teams.
• Support development of new food innovations including:
  • Frozen food expansion
  • Breaking down ambient bulk
  • Re-labelling and product preparation
• Manage key food projects, including reporting to relevant funders, ensuring accurate procurement and financial data in partnership with the Finance Manager.
• Represent FSSW in local collaborations/partnerships addressing local food waste or surplus food

5) Health, Safety & Compliance

• Champion a positive safety culture, modelling safe working practices and encouraging team members to work safely and report hazards or incidents promptly.
• Ensure the incoming food supply complies with FareShare HACCP Food Safety Manual and all relevant legislation and audit standards.
• Provide support for product recalls, safety notices and compliance-related communication.
• Support with internal and external food safety audits

Person Specification
Essential Criteria

• Experience in a food, logistics, FMCG (fast-moving consumer goods), warehousing or similar operational environment, with an understanding of supply, stock flow and operational constraints.
• Proven ability to build and manage supplier or partner relationships, ideally involving food or operational partnerships.
• Experience supervising or managing staff, with the ability to motivate, support and develop team members.
• Confidence using data and reporting, with strong problem-solving skills and a practical, hands-on approach.

Desirable

• Knowledge of food safety, health & safety and compliance requirements, including HACCP or similar frameworks.
• Understanding of charity operations or social impact environments, particularly those involving volunteers or community partners.
• Experience managing or supporting projects, including reporting, coordination and cross-team delivery.
• Familiarity with logistics scheduling, transport operations or stock management systems, ideally in a multi-site context.
• Knowledge of procurement, supplier stewardship or food contract management.
• Experience managing or monitoring budgets, procurement data or cost-effective operational planning.
• Comfortable representing an organisation externally, including at events, supplier meetings or sector networks.
• Experience supporting innovation projects or process improvements.