Contract support officer jobs

Harris Hill is delighted to be partnering with Salford CVS in their search for a Director of Delivery.

Salary: £52,413 - £54,495 per annum
Location: Eccles, Salford (predominantly office-based)

Make a difference in Salford

Salford CVS has been supporting local people and communities since 1919. As the city-wide infrastructure body for the voluntary, community and social enterprise (VCSE) sector, they are passionate about creating a fairer, healthier, and more connected Salford.

They’re now looking for a Director of Delivery to join their Senior Management Team and play a key role in ensuring their projects and programmes deliver meaningful impact across the city.

About the Role

This is a senior leadership role with responsibility for the successful delivery of a diverse portfolio of programmes. You will:

• Lead and support Programme Managers and delivery teams.
• Ensure projects meet funder requirements, deliver outcomes, and demonstrate impact.
• Oversee monitoring, evaluation, and impact reporting systems.
• Manage budgets and contracts, ensuring compliance with GDPR, safeguarding, and health & safety.
• Build strong partnerships with public sector bodies, funders, and community organisations.
• Deputise for the Chief Executive when required.

You’ll be joining a values-led organisation with nearly 50 staff and over 1,000 member organisations. Together, they champion the VCSE sector, influence local and regional policy, and deliver programmes that support volunteering, health, skills, and community wellbeing.

About You

We’re looking for a confident and experienced leader who can balance strategic oversight with hands-on operational management. You’ll need to bring:

• Significant experience of managing complex programmes and contracts.
• Strong line management and staff development skills.
• Excellent communication and relationship-building ability.
• A track record of performance management, monitoring and evaluation.
• Knowledge of compliance areas (safeguarding, GDPR, H&S).
• A collaborative, solutions-focused and values-driven approach.

Experience in the VCSE sector is desirable, but more important is your commitment to the mission: making a difference in Salford.

Join Salford CVS and help shape the future of communities across Salford.

For the full application pack and to schedule a call for more information, please send your CV to  Lizzy Clark at Harris Hill:

Deadline: 1st October 2025

Please note, CVs are being reviewed on a rolling basis and only successful applicants will be contacted with more information.

As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.

Digital Learning Lead – UX / UI

Salary: £40,000 per annum
Contract: Fixed term until April 2027
Location: London (EC1M) with hybrid working (1–2 days per week in office)
Hours: Full time (35 hours per week)
Closing Date: 28 September 2025, 5:00 PM
Interview Dates:

• First Stage (online): 14–15 October 2025

• Second Stage (in person): 22 October 2025

Use your UX/UI and digital learning expertise to shape the future of technical education.

At WorldSkills UK, we believe in the power of skills to change lives, boost the economy, and raise the prestige of technical and vocational education. We’re looking for a Digital Learning Lead – UX/UI to play a pivotal role in developing and improving the Learning Lab, our online platform for educators and trainers across the UK’s technical and vocational education sector.

This is an exciting opportunity for a creative, user-focused digital learning expert who’s passionate about supporting educators and driving up standards in teaching and training.

Key Responsibilities

• Lead the design and development of the Learning Lab, ensuring an intuitive, engaging, and accessible user experience.

• Own and optimise the educator journey from first visit to repeat engagement using data, feedback, and testing.

• Collaborate with internal teams and external partners to develop new features and improve platform functionality.

• Apply strong UX/UI design skills to deliver impactful, user-centred digital solutions.

• Manage platform projects, budgets, vendors, and reporting processes.

• Promote high standards in design, accessibility, and inclusivity across the platform.

What We Offer

• Salary of £40,000 per annum

• Hybrid working (with 1–2 days in our London office)

• 25 days annual leave (plus bank holidays), rising with service

• 6% employer pension contribution (with 3% employee contribution)

• Healthcare cash plan & life insurance (3x salary)

• A flexible and supportive working culture

How to Apply

1. Your CV (Word format with identifying details removed)

2. A supporting statement explaining your suitability for the role

3. A separate document with your contact details and confirmation of your right to work in the UK

4. A digital portfolio (PowerPoint or PDF, max 5 slides / 10MB) showcasing your UX/UI work and approach

The Research Team is pivotal to ensuring that research funded by Children with Cancer UK is at the
forefront of the children and young person’s cancer research area. You will have the opportunity to be at
the cutting edge of cancer research in children and young people and work closely with members of the
scientific community, surrounded by people working towards the same mission.
The post-holder will be responsible for line managing 2-3 members of the Research Team, providing them
with support and identifying areas and opportunities for them to expand and develop their experience
and skillset.

In this role, you will:

·Lead on operational systems (HR, recruitment, volunteer processes, policies).

·Manage finance administration, including donations, CRM (Beacon), and Gift Aid claims.

·Project manage BeSpace events and provide admin support to the team.

·Develop and maintain systems for impact tracking, GDPR compliance, and volunteer management.

·Provide communications and social media support.

·Where needed, support on-the-ground delivery of retreats and prayer and reflection spaces in schools.

This role would suit someone with strong organisational and administrative skills, a passion for children’s spiritual development, and a willingness to get stuck into a wide variety of tasks.

About You

We’re looking for someone who is:

• Exceptionally organised, with the ability to manage multiple projects.
• Confident using IT systems and willing to learn how to use a CRM (Beacon).

• Able to work independently and collaboratively.
• Flexible, adaptable, and willing to work occasional evenings/weekends.
• Personally committed to BeSpace’s vision, with a strong Christian faith and a desire to see children flourish spiritually.

Experience in HR, finance, events, or charity administration would be an advantage, but we’re open to applicants with transferable skills.

Role Details

• Position: Operations Coordinator
• Location: Remote. Travel required for in person team days 3 - 6 times a year and some travel across Oxfordshire.

·Hours of work: PT 4 days a week. (28 hours) per week. (Flexible for the right candidate)

·Salary: £22,000 – £25,000 (pro rata) depending on experience. 

·Start Date: Flexible between November 2025 and January 2026. 

How to Apply

Please send your CV (maximum 2 pages) with a covering letter (maximum 2 pages) ensuring you explain how you meet the person specification and Job Description, outlining why you would be suitable for this job by demonstrating the skills and abilities you have gained through your education, work experiences and volunteering opportunities. Please include why you would like to work for BeSpace.

Closing Date: 4pm Monday 17th November

Rolling Interviews: Applications will be reviewed on a rolling basis. We may invite candidates to interview before the closing date and appoint once a suitable candidate is found. 

Community Development Worker

We are looking for a Community Development Worker to join the team, supporting the Edgbaston Neighbourhood Network Scheme.

Position: Community Development Worker (Edgbaston Neighbourhood Network Scheme)

Location: Edgbaston/hybrid (this role is based in the community)

Hours: 1 x Full time (37hrs p/w). Job share would be considered

Salary: £27,250

Contract: Permanent

Closing Date: 5th October 2025

Interview Date: W/C 13th or 20th October

The Role

Neighbourhood Network Schemes (NNS) are responsible for building community capacity and developing a clear view of the existing community infrastructure and then building connections between assets, statutory organisations and local people. Edgbaston is one of 10 designated Localities in Birmingham. The purpose of NNS is to ensure that citizens over 50 and adults with additional needs can access community support, improving their wellbeing and quality of life. This is achieved through identifying, supporting and developing the community offer provided by individuals, groups, organisations, services and places in the constituency (we often refer to these collectively as “assets”).

Having moved on from the initial phase which was to map the area and build relationships this is now a role that is more about maintaining those relationships and increasing the capacity of these assets.  However, there will always be a need to promote the NNS to new audiences and ensure knowledge of the area remains current so the role will continue to include developing networks and stakeholder engagement.

Key duties and responsibilities include:

• Stakeholder Engagement
• Community Development
• Training and Promotion
• Administrative Duties

About You

We are looking for someone with excellent interpersonal skills and empathy with a range of client groups.

You will have:

• A minimum of 2 years working in an engagement or community development role with diverse community settings with statutory and third sector organisations
• Recent experience of working with community/grassroots organisations
• An understanding of information sharing, consent and confidentiality issues and risks
• Experience and understanding of the importance of equalities, diversity and inclusion
• An understanding of the lived experience of individuals from Black, Asian and Minority Ethnic backgrounds, LGBTQIA+ communities and those living with disability/additional needs

About the Organisation

A leading provider of services to the health and social care sector, where the aim is to reduce inequalities in learning, employment and health. As an employer, the organisation is proud to offer a range of benefits to staff including provision of workplace wellbeing support and activities, flexible working and a range of family friendly policies and subsidised parking.

You may also have experience in areas such as Community Development, Community Engagement, Community Development Officer, Community Engagement Officer, Community Development Worker, Community Engagement Worker, Community Support, Community Partnerships.  #INDNFP

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

Title: Monitoring, Evaluation and Learning Advisor (Qualitative Evidence) 

Salary: £41,000 to £56,000 per annum 

Location: UK remote - with occasional travel to Haywards Heath, when required 

Contract: 24-month Fixed-Term Contract 

Hours: This is a full-time 35 hours per week 

Responsibilities 

About the role 

We are seeking an experienced Monitoring, Evaluation and Learning Advisor to provide sound technical advice and guidance to ensure high quality qualitative outcome measurement tools and approaches in line with our increasing portfolio in disability and social inclusion in order to continuously improve Sightsavers’ evidence base. 

As the MEL Advisor you will lead qualitative project baseline and endline data collection, coordination, reporting and learning to improve the quality of our programmes and Sightsavers impact. You will maintain and further develop Sightsavers’ qualitative outcome monitoring approach across our thematic areas and ensure high quality data collection, analysis and reporting.

Sightsavers has developed and introduced a MEL framework to measure the organisation’s strategic progress - Learning Accountability and Monitoring Progress (LAMP). The post holder will support its processes and make a significant contribution to understanding progress using qualitative evidence. 

Responsibilities include: 

Developing and strengthening practices 

• Lead on the strengthening and design of innovative and participatory monitoring and evaluation methodologies and tools to assess outcomes and impact of programmes; support the integration of successful approaches in routine MEL practice.

• Lead on the piloting, implementation and revision of Sightsavers MEL approaches in existing and new projects including strong links with LAMP; support MEL team members to implement appropriate tools. 

• Contribute to Country Office, Regional and Global capacity building plans and provide MEL-focused training and facilitation.

Technical Support and guidance 

• Strengthen the use of Theories of Change (ToC) within projects through participating in their development and ensuring clear relationships between ToC and baselines and endlines. 

• Provide technical support to logframe development during the project design process ensuring strong links with LAMP, particularly for social inclusion and inclusive education projects. 

• Contribute to project MEL planning by ensuring continuity between baseline and endline data collection tools, and annual monitoring tools. 

• Ensure the accurate design of evidence gathering elements, including clear and robust rationale, budgets and resourcing. 

• Maintain open lines of communication among internal stakeholders about project progress and escalate risk when needed. A key focus is to assist institutional funding and senior management with communications on project progress and challenges. 

Evidence generation and learning 

• Lead Country and Global teams to conduct evidence generation activities to support strategic direction including, project baseline, annual and endline data collection, reporting and learning at project and portfolio (strategy) level 

• Analyse, consolidate and disseminate indicator baseline and endline data, provide technical support to donor reporting when necessary 

• Support the integration of needs and opinions expressed by people and communities we serve 

• Collaborate with MEL team members to analyse performance data, write reports and provide recommendations 

• Ensure that learning from project baselines contributes to project design, implementation and improvements in MEL practice

• Support the design, delivery and dissemination of learning, particularly around inclusion, within and between relevant thematic areas 

The post holder is expected to travel up to eight weeks a year locally and internationally. The role offers flexible working from home and the office to be agreed upon with the line manager. 

Skills and Experience 

As the successful candidate you will possess a degree in a relevant field or subject (international development, public health, social sciences), or equivalent learning and experience. You will have a background in the comprehensive design and delivery of outcome focussed qualitative approaches/techniques including participatory MEL, tool development, data collection, analysis and reporting, and have experience of analysing rich qualitative data from multiple sources including the use of appropriate analysis methods and data analysis software tools. 

Further required knowledge, skills and experience include: 

Essential 

• Experience in monitoring, evaluation and learning gained within the international development sector in programme countries.

• Excellent technical skills in monitoring, evaluation and learning: developing and using theories of change, designing MEL plans, designing logframes, managing oversight processes, sharing evidence and communicating learning, data quality assessment.

• Experience producing analytical reports and communication materials of good quality for a wide range of audiences, particularly using qualitative data. 

• Excellent self-management and initiative with proven ability to independently manage large, complex pieces of work with multiple stakeholders in a high-pressure environment working to competing deadlines. 

• Ability to build and manage strong, effective working relationships with internal and external audiences on complex international development projects (working with multiple countries and continents) 

• Ability to balance attention to detail with understanding the big picture. 

• Sound knowledge of Microsoft Office products and relevant use of artificial intelligence (AI) software 

Desirable 

• Fluency in other Sightsavers’ languages e.g. French, Portuguese, Bengali, Kiswahili. 

• Experience in MEL for social inclusion and/or education programmes and inclusive data skills. Disability data skills are an asset. 

• Skilled in efficient working practices within a geographically disbursed team. 

• Experience of planning, monitoring and evaluating flexible adaptive programmes. 

• Understanding of operational research methodologies and approaches 

This is a highly varied and involved role, and the above is not an exhaustive list of duties or required professional skills. Please see the Job Description for full details.  

Candidates are welcome to demonstrate their ability to match the person specification by expanding on how their experience, training and/or qualifications might have provided them with the knowledge or skills required for the role. Successful candidates will be appointed on merit. 

Benefits 

Sightsavers offers some fantastic benefits. Our comprehensive benefits package includes generous annual leave allowance, pension, season ticket loan, cycle to work scheme, discounted gym memberships and wellness discounts. If you choose to work in or are visiting our collaborative, modern office space, you will find it an easy 20-minute train journey from Brighton or 45 minutes from London. 

Next steps 

To apply for this exciting new opportunity, please submit your CV via our recruitment portal. We are particularly interested in learning of your motivations for applying.

Please note that there will be an expectation that you can occasionally visit our modern and collaborative offices in Haywards Heath, West Sussex (RH16 3BW). 

Closing date: 21 September 2025 

As an equal opportunity employer, we actively encourage applications from all sections of the community. Sightsavers is a Disability Confident Leader and qualified people with a disability are particularly encouraged to apply.

Sightsavers is an employer that does not tolerate any form of harassment and has zero tolerance for sexual exploitation and abuse. All potential candidates will be subjected to rigorous background checks and controls. 

Womankind Worldwide are exclusively partnering with Robertson Bell in their search for a new Director of Finance, People & Culture to join their team on a permanent basis. Womankind Worldwide is a global women's rights organisation working in partnership with women's rights movements and organisations to transform the lives of women and girls.

Reporting into one of the Co-CEOs, the Director of Finance, People & Culture will lead Womankind’s finance, HR, and Resources functions while ensuring regulatory compliance across jurisdictions (UK and Kenya). You'll work closely with their Finance & Resources Committee and serve as Company Secretary, supporting their ambitious Strategy to 2030.You will also lead the people strategy that strengthens Womankind’s culture, enhances employee wellbeing, drives engagement, and aligns talent with their strategic goals.

The organisation:

Womankind Worldwide strengthen and support women’s movements in their focus countries in Africa and Asia, and take collective action at regional and global levels, to ensure women’s voices are heard, their rights are realised, and their lives are free from violence. Currently, Womankind has staff based in Kenya and the UK. They’re undertaking a strategic transformation to strengthen their impact through a grantmaking and partnership review, an updated business model and a strategic alignment process. Staff wellbeing - one of their core feminist principles - will remain central as they navigate this journey. These changes reflect their deep commitment towards a feminist future and will position them to provide more strategic support where it is most needed across their focus countries during these unprecedented times in the development sector.

The key duties of the Director of Finance, People & Culture are as follows:

• Lead strategic financial and HR planning in collaboration with Co-CEOs and Finance & Resources Committee
• Drive implementation of Strategy 2030 particularly those strategies pertaining to Womankind’s goals to value our team and decolonise our practice
• Support assessment of funding landscape and sustainable financing strategies
• Ensure effective 3-year rolling budgeting and planning cycles
• Line manage Finance, People & Culture team, provide coaching, supervision, and development support, whilst building team capacity through process improvement
• Oversee budgeting, forecasting, and reporting processes
• Lead annual audit and statutory accounts production in the UK and Kenya
• Act as Company Secretary to Board of Trustees
• Ensure consistent quality and delivery of all finance processes (internal and external)
• Strategic development and review of Human Resource management, policies and processes
• Shape and model a feminist, inclusive, and high-performing organisational culture that aligns with Womankind’s values
• Oversee design and implementation of a wellbeing strategy
• Lead on information technology, ensuring systems meet needs of the organisation
• Provide oversight of facilities in the UK and Kenya

The successful candidate will have:

• Qualification: A full, recognised accounting qualification
• Leadership: Proven track record delivering strategic plans as part of senior leadership team
• Experience: Significant experience leading Finance and HR functions
• International: Experience working across multiple jurisdictions
• Charity Sector: Understanding of charity governance, SORP accounting, and charity financing
• Management: Strong staff management and development experience
• Communication: Ability to explain complex financial matters to non-financial
• Governance: Experience working with and being accountable to Board of Trustees
• Values: Strong commitment to feminism, anti-racism, and social justice

This role can be based in either the UK or Kenya, with flexible hybrid working policies in place. The team are also open to considering candidates with strong experience on a 0.8 FTE basis.

Applications are open until Sunday 28^th September, with first stage interviews due to take place the week commencing 6^th October. CVs will be under continuous review in advance of this date and we reserve the right to close the advert early, so please submit your application today to make sure you don’t miss out!

The Access to Justice Founation is seeking a manager to lead data systems, quality, and management across our organisation. The successful candidate will:

• Oversee data collection – ensuring we collect the right data, in the right way, as accurately as possible
• Maintain the systems that hold our data (primarily Salesforce)
• Support colleagues to access, use, and present our data.

This role will report into our Operations Team, which has a cross-functional remit and provides support to all other teams at the foundation. We’re looking for someone who can work collaboratively and employ a customer-centric approach to support colleagues and enable their work. Further, the Foundation is in an exciting period of growth, and we’re currently making a major investment in our Salesforce instance while also developing our team’s data capabilities. We’re looking for someone who is proactive and enthusiastic to jump into this role. You will help nurture and support a critical piece of our organisational infrastructure and our team’s capacity. With support from the senior management team, you will be at the heart of our efforts to successfully manage all our data and related systems.

Please see the full job description and recruitment pack below.

Join us at The King’s Trust as our Internal Communications Manager and help end youth unemployment. 2026 is our 50th anniversary year – come and be part of the exciting celebrations! You’ll play a pivotal role in engaging colleagues across the organisation, creating compelling campaigns, driving improvements to our intranet and supporting colleagues and senior leaders to communicate with clarity and impact. From championing equality, diversity and inclusion to producing our regular newsletter, you’ll be at the heart of how we connect and inspire our people.

This is an exciting 13-month contract to cover a career break. It’s a brilliant opportunity to make a real impact, lead meaningful projects and shape how we communicate across The Trust. Whether you’re looking for your next challenge or a chance to broaden your expertise, this role offers the scope to leave a legacy of stronger, more connected internal communications. You’ll also benefit from our hybrid working approach, with two days each week spent in the office and the rest working flexibly.

If you’re a creative communicator with experience in multi-channel campaigns, intranet development and stakeholder management, and you’re passionate about motivating people through great storytelling, we’d love to hear from you.

Terms:

• Start date: 3rd November 2025
• Salary: £24,512 per annum actual salary (£30,640 FTE, inclusive of £3,990 London Weighting)
• Location: Hybrid - across South London community hubs, HMP Bronzefield, remote working

About Women in Prison

Women in Prison is a national, women-led, feminist organisation. We deliver front line support to women harmed by the criminal justice system, through our work in prisons, in the community and ‘through the prison gate’ as they resettle back into their communities. We also campaign for systems change that addresses the root causes of offending, reduces the harmful impact of prison, and creates workable, community-based alternatives to imprisonment.

Job Description:

Job Purpose:

This role will be based in both HMP Bronzefield and in our community-based hubs in South London, delivering specialist housing support with women impacted by the criminal justice system in prison and the community.

Key responsibility areas

1. To deliver an effective accommodation intervention for women impacted by the criminal justice system.
2. To develop effective relationships with key stakeholders, such as housing departments, probation, prison, to ensure a collaborative approach to women’s accommodation needs.
3. To provide expert advice and support to colleagues, including upskilling through information and training sessions.
4. To work with colleagues to take a system change approach to tackling key issues, such as housing, for women affected by the criminal justice system.

For full job description, please download the recruitment pack.

We are seeking an experienced fundraiser who can work with us on a part time, freelance basis (Sept/Oct 2025 - January 2026) for a fee of £16Kto produce and undertake the following specialist services:

• Research and produce a bespoke 18-month Fundraising Plan for the Trust, with a particular focus on Museums, collections, community engagement, conservation and organisational resilience. 
• To start the delivery of the plan by undertaking specialist fundraising activities to trusts and foundations and to apply for opportunities that will help generate new incomes for the Trust and boost our ability to delivery our Business plan and Museum Developments. This will include a refreshed donations plan for our sites to come into action before Christmas.
• To advise and produce a business case for a long-term fundraising resource for the Trust.

Job purpose

To support Debt Advisers in their roles and ensure that the advice provided to overindebted Clients is accurate, effective and tailored to individuals’ circumstances. To support, and regularly audit delivery partner organisations, ensuring that they are prepared for external reviews of their service in line with their Grant Agreement.

Scope of role

The Debt Technical Supervisor is responsible for supporting Debt Advisers to ensure the delivery of accurate, effective, and tailored advice to over-indebted clients. This role involves conducting debt-advice interview observations, reviewing case files, and identifying training needs for advisers. The Debt Technical Supervisor provides real-time support and constructive feedback, helping advisers navigate complex cases and ensuring they have access to the necessary resources and information. Additionally, the role includes auditing delivery partner organisations to prepare them for external reviews and supporting them in meeting compliance and quality standards. The supervisor will collaborate with the Quality Assurance Manager to promote best practices, address risks, and contribute to the continuous professional development of advisers.

Key working relationships

Head of Quality and Compliance, Quality Assurance Manager, Debt Advisers, Delivery Partner Organisations, Training and Wellbeing Manager, Funders and External Partners, Recognising Excellence.

Key Responsibilities

1. Support Debt Advisers in their roles and ensure that the advice provided to over- indebted Clients is accurate, effective and tailored to individuals’ circumstances.

• Conducting debt-advice interview observations
• Undertaking debt advice file reviews
• Identifying advisers’ soft skill and technical training needs
• Providing constructive feedback, and pastoral support, to advisers and their line managers
• Providing real-time support to advisers, which will include but is not limited to providing guidance in complex matters and provide advisers with sources of information.

2. Support, and regularly audit delivery partner organisations, ensuring that they are prepared for external reviews of their service in line with the Grant Agreement.

• Ensure partner organisation are kept up to date with the requirements for external assessments.
• Supporting partner organisations with the preparation and review of files and documentation ahead of an external assessment.
• Support partner organisations with the implementation of any remedial actions following an external review and support advisors to identify suitable training to improve areas highlighted.

3. Ensure project compliance and quality requirements are achieved.

• Working closely with the Quality Assurance Mangers to ensure Advisors based at delivery partners have a good awareness and understanding of the quality and service delivery requirements and have active involvement in the delivery of partnership events related to both quality improvement and CPD.
• Working collaboratively to share good practice in performance and quality improvement and to progress key priority areas of work.
• Escalating risks promptly and appropriately and contributing to wider monitoring and reporting requirements.

4. Contribute to Team

• Work to an agreed work-plan meeting targets and milestones
• Prioritise and manage your own workload
• Be an active member of the team, identifying opportunities for your development. Work in collaboration with our funder, and with colleagues from across their other funded organisations, contributing to key projects and meetings.
• Compliance with Toynbee Hall policies and procedures, including health and safety. Demonstrate financial efficiency and value for money throughout work.
• Ensure that all services comply with equal opportunities and other relevant policies and quality standards and good practice

Other:

• Travel across London as required, and occasionally the UK
• Undertake additional tasks as defined by the Quality Managers, Managing Director and Toynbee Hall’s Senior Leadership Team.

Person Specification

The successful candidate will demonstrate:

Essential Criteria:

1. Experience and Skills:

• A minimum of two years’ full time (2,220 hours) or equivalent part-time experience of delivering debt advice
• Hold a valid Money and. Pension Service accredited qualification in debt advice
• Have recent knowledge and experience of specialist debt casework
• Ability to supervise, develop and motivate a team of Debt Advisers to achieve performance, quality and Continuous Professional Development
• Understanding of the issues involved in interviewing clients (all channels)
• Ability to analyse and interpret complex information and produce and present clear reports verbally and in writing in cross cultural settings.
• Ability to work with funders and (partner) organisations to earn and maintain the trust of the people with whom Toynbee Hall deals.
• Experience of the monitoring, managing and evaluation of projects and performance
• Have achieved the MaPS competency requirements for a Technical Debt Supervisor (or be working towards these) and have experience of monitoring casework for quality.
• Proven ability to work creatively to support change management using a solution-based approach that resolves issues and accomplishes goals
• Ability to lead and contribute to the team, including the ability to prioritise own work and the work of others, and take decisions in relation to service delivery and rota cover (if required)
• Ability to create a positive working environment in which equality and diversity are well managed, dignity at work is upheld and staff are empowered and motivated to do their best
• Ability to best use IT systems and packages in the provision of advice services, including Microsoft Office, Teams, and case recording tools eg AdvicePro

2. Communication and Interpersonal Skills:

• Ability to build and maintain positive relationships with all staff members.
• Excellent written and verbal communication skills.
• Competence in handling sensitive information with discretion and maintaining confidentiality.

3. Personal Attributes:

• High level of professionalism and integrity.
• Ability to work independently and proactively without supervision.
• Capacity to remain calm and effective under pressure, adopting a “find a solution, no blame” attitude.
• Open-minded, inclusive, and collaborative approach, seeking fresh and alternative perspectives.
• Commitment to empowering others by sharing knowledge and enabling action.

4. Commitment:

• Strong alignment with Toynbee Hall’s mission, strategy, and values.
• Willingness to participate in training and develop further understanding in areas such as safeguarding.

Please download the full Job Description for more details.

Our Benefits Package

We believe in supporting our employees with a well-rounded benefits package designed to enhance work-life balance, financial security, and overall well-being.

Annual Leave

• 25 days of annual leave, plus 3 additional days for our Christmas shutdown (on top of bank holidays).
• After 2 years: +3 extra days of leave.
• After 3 years: +1 additional day.
• After 5 years: A total of 30 days annual leave, plus the 3-day Christmas shutdown.

Pension

• Standard Life Pension Scheme – Employer contribution: 4%, Employee contribution: 5%

Additional Perks & Support

• Enhanced Sick Pay for peace of mind during illness
• Enhanced Maternity & Paternity Leave to support growing families
• Employee Eyecare Vouchers to support your vision health
• Employee Assistance Programme for free, confidential advice and support
• Mental Health First Aid to ensure workplace well-being
• Tenancy Deposit Scheme to help secure your home
• Interest-Free Season Ticket Loan for cost-effective commuting
• Cycle to Work Scheme to promote a healthier, greener way to travel
• Charity Mentoring Network to support professional development and networking

We’re committed to creating a supportive and rewarding work environment, because when our team thrives, we all succeed!

About Toynbee Hall

Based in the East End of London since 1884, Toynbee Hall is a charity working alongside people facing poverty, injustice, and inequality to build a fairer East London. We provide vital advice and support, working in partnership to tackle unfairness and ensure everyone has an equal chance to thrive.

We have recently launched a new strategic plan which reinforces that our purpose is to build a fairer future with an end to poverty, injustice and inequality.

We work towards this by:

• Addressing poverty and injustice through advice and support and influencing systemic change.
• Shifting power to people and communities affected by injustice and inequality.
• Collaborating to end poverty and build fairer systems and institutions. What we want to see in the world starts with our community and our organisation.

This means:

• Working together to build a thriving local community where people have the resources they need, feel their voices are heard and are optimistic about the future.
• Being a good employer, where people are treated fairly, feel engaged and empowered, and work together to achieve our shared vision.
• Acknowledging the role Toynbee Hall has historically played in civic society while recognising that our role now is to shift power, to be an effective partner, and to amplify voices that are less likely to be heard.

What we learn from our work in east London we use to inform and influence wider policy – working to influence change in structures, systems and policies.

Women at the Well is a support service for women based in the King’s Cross area of central London. We provide practical support and advocacy to women facing a wide range of disadvantages, and we have a specialism in working with women whose lives have been affected by prostitution and/or sexual exploitation. We are trauma informed, holistic and woman-centred. We deliver our mission through three interconnected services:

1. A women only drop-in service

2. An advocacy service

3. An outreach service

We take referrals from many external partners and while we have a hub-centre in Kings Cross we are a pan-London service.

Women at the Well has supported thousands of women over more than twenty years work in London. We see the complex ways in which women’s inequality, racism, disability and poor health, educational disadvantage, trauma in childhood, migration and the hostile immigration environment can all lead to significant social and economic disadvantages and harm. As well as providing tailored support, we aim to speak up for the rights of women to live lives free from abuse.

Job purpose:

The Head of Services role is critical to leading the delivery of the best possible support to the women who use our services. The Head of Services has lead responsibility for continuous review of the effectiveness of our services and whether they are meeting women’s needs. She needs to be in touch with what is happening in the lives of the women using our services.

We are looking for a strategic thinker who can shape and lead the future direction of our service, ensuring it continues to meet the complex and evolving needs of women affected by sexual exploitation. This person will have the vision to identify what needs to change and the leadership skills to drive that change with confidence and clarity.

They will be an empowering leader, capable of inspiring and supporting a skilled team of support workers and volunteers who are engaged in emotionally demanding work and who rely on strong, compassionate oversight. A deep understanding of the risks faced by the women we support—and a commitment to reducing those risks—must be at the heart of their approach.

§  Closing date: 15 September 2025

§  Interview date: 25 and 26 September

For full job description and application process on our website and below.

About Unfold

We are a bold, growing local charity powered by volunteers and dedicated staff who support young people and families to set and achieve goals that matter most to them. Through mentoring, peer groups, and specialist programmes for people seeking asylum and refugees, we are creating opportunities for growth, belonging, and brighter futures. Last year, we supported over 350 people, and we’re growing.

The Role

We are seeking a Funding and Impact Manager to help us achieve our ambitious growth plans. This is a pivotal role where you’ll blend strategic fundraising with impact storytelling, ensuring our programmes remain high-quality, sustainable, and far-reaching.

You’ll be working closely with our CEO, Deputy CEO, and Programme Managers to:

• Secure sustainable income streams through grants, trusts, corporate partnerships, and individual giving.
• Strengthen our impact measurement, analysing programme data to tell powerful stories of change.
• Support our fundraising strategy, from opportunity spotting to proposal writing and reporting.
• Build and maintain relationships with funders, partners, and supporters.
• Use and improve our CRM (Beacon) to manage funding pipelines and track programme outcomes.

This is a fantastic opportunity for someone who is proactive, innovative, and passionate about making a measurable difference.

About You

To be successful in this role, you'll be:

• Experienced in third-sector fundraising and income generation.
• Skilled in monitoring and evaluation with the ability to turn data into insights and impact stories.
• A strong communicator with the ability to write compelling bids and reports.
• Collaborative, yet confident working independently.
• Aligned with our values of trust, compassion, and empowerment.

Experience with CRM systems and/or data visualisation (e.g. Power BI) would be an advantage.

Why Join Us?

• Holidays: 25 working days (along with additional Christmas closedown days)
• Pension: We offer a generous pension provision. New staff are automatically enrolled for a pension after three months, and after six months, we will match your contribution up to a maximum of 8%.
• Team working: We are a small but brilliant team: we're supportive, diverse, and we help each other out. There are always opportunities to get involved in different aspects of the organisation, or lead on new initiatives.
• Training opportunities: We want to ensure that our team is continuously learning and building expertise in their field. For this reason, we offer each team member two days per year dedicated to professional development and training opportunities.
• Wellbeing - How we feel matters: Staff have access to a comprehensive Employee Assistance Programme, and our staff Wellbeing Champions are leading on the design and delivery of our wellbeing strategy, including the review of our quarterly wellbeing survey. Staff have regular supervision sessions to encourage reflection and discussion on our work and wellbeing. Additionally, we’re excited to introduce three days a year dedicated to team-building activities. These days are an opportunity to build skills, foster connections, and recharge as a team!
• Flexible working: We're happy to consider flexible working arrangements in line with the requirements of the role.
• Working Environment: We work in a beautiful, accessible, eco-friendly co-working space with a number of other charities, with plants, a leafy roof terrace and free hot and cold drinks. With comfortable spaces to read quietly or talk in a group, our workspace is somewhere you'll want to be.