Contracts compliance manager jobs
An exciting opportunity has arisen with Samphire! We are looking to recruit an Accountant due to staff retirement. This will be a permanent role subject to funding.
Samphire’s vision is to change attitudes towards migration. We seek to improve the lives of people released from immigration detention and experiencing destitution in the UK, and to support the development of well-informed, cohesive and diverse communities in the Dover area and beyond.
Accountant
Salary: £25,000 – 30,000 (pro rata) depending on experience
Hours of work: 18.5 hrs/week, Flexible – Mondays required for Team Meetings.
The Accountant will support the Director with the financial requirements of running of the charity, including ensuring compliance with all regulatory requirements relating to Charity Law, payroll requirements and fundraising, in conjunction with Treasurer, Director and Trustees.
For a Job Description & Person Specification, please see attachments.
If you are disabled and require reasonable adjustments please get in touch.
Please send your CV and a covering letter that addresses the Person Specification and outlines why you are suited to the role, and passionate about changing attitudes towards migration.
The job application will remain open until the 9th January 2026. Interviews will take place in Samphire’s Office during w/c 19th January 2026. The interview will involve a competency task.
For further questions, please contact Charlie Zosseder at Samphire
Please note that Samphire is not in a position to provide Skilled work visa sponsorship, so applicants must have the right to work in the UK.
This post is currently funded from the National Lottery Reaching Communities Fund & Justice Together Initiatives.
Improving lives, empowering people and changing attitudes towards migration.



The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
About the Project
The National Lottery funded Meddwl Ymlaen Mind Our Future project is led by The Venture on behalf of the North East Wales partnership. The aim is to empower young people aged 11 to 24 to shape mental health services across Wrexham and Flintshire. Young people will co develop and influence policy, processes and services that affect their mental wellbeing.
Overview of the Role
The Senior Youth Engagement Officer will lead the youth engagement and co production elements of the project. A key part of the role is to lead and facilitate the Young Leaders Advisory Board (YLAB), made up of 11 to 24 year olds who guide the direction of the project. The post holder will support their leadership development, confidence and decision making.
The role also includes developing a strategy to recruit and engage more young people, delivering a calendar of youth led events, and ensuring young voices shape all aspects of the project. The officer will represent Mind Our Future in meetings with stakeholders and support young people recruited into paid roles within the project.
Main Duties
• Lead and facilitate the YLAB, plan and chair meetings, and support members to take an active leadership role.
• Recruit and engage a diverse group of young people to join the YLAB and ensure the group reflects the communities of Wrexham and Flintshire.
• Provide mentoring, coaching and personal development opportunities for young people involved.
• Co design project activities with young people, ensuring their voices guide decisions, planning and evaluation.
• Organise workshops, events and activities and ensure all logistics are managed effectively.
• Build strong relationships with stakeholders and communicate project updates.
• Recruit and support young people in paid roles within the project, including training, mentoring and ongoing support.
• Act as the designated safeguarding lead for the project including implementing safeguarding procedures, providing guidance, and liaising with authorities when required.
• Contribute to overall project success through planning, evaluation and collaborative teamwork.
• Maintain high standards of professionalism, confidentiality and equality across all work.
Person Specification
Qualifications
Essential
• Minimum Level 3 qualification in Youth Work
• Clean UK driving licence
• Level 3 safeguarding children in Wales qualification
• Significant experience in a Safeguarding Lead or equivalent role
Desirable
• Diploma or degree in mental health, particularly relating to children and young people
• Health and Safety training
Skills and Abilities
Essential
• Strong communication skills in English
• Experience working with young people and young adults
• Empathy and ability to connect with young people
• Strong verbal and written communication skills
• Excellent planning and organisational skills
• Good IT skills including digital communication and online working
• Ability to produce quality reports and presentations
• Ability to engage effectively with stakeholders and motivate young people
• Ability to work collaboratively and create a positive environment
• Ability to travel throughout Wrexham, Flintshire and occasionally across Wales
• Ability to meet deadlines and targets
Desirable
• Welsh language skills
• Ability to adapt communication styles for different needs (for example Makaton)
Experience and Knowledge
Essential
• Significant safeguarding experience
• Knowledge of youth work and youth development
• Understanding of monitoring and evaluation in a youth work setting
• Awareness of youth sub cultures and social media
• Experience of youth participation or consultation
• Understanding of professional boundaries
• Experience implementing Health and Safety and Equalities processes
• Knowledge of Youth Work in Wales: Principles and Purposes and related frameworks
• Knowledge of Data Protection and GDPR
• Understanding of the importance of Welsh language and culture
Desirable
• Experience of co production
• Experience working with diverse groups of young people
• Experience working with varied abilities
• Partnership working experience
• Project management experience or transferable skills
Personal Qualities
Essential
• Trustworthiness
• Commitment to professional development
• Commitment to equality and challenging discrimination
• Integrity, discretion and strong personal drive
• Ability to problem solve and work under pressure
• Compassion and patience
• Strong interpersonal and listening skills
• Genuine care for supporting others
• Fun, engaging and adventurous attitude
Other Requirements
• Ability to carry equipment between locations
• Frequent evening and weekend work will be required
• Enhanced DBS check required
The client requests no contact from agencies or media sales.
Salary: £33,513
Contract: Permanent, Full-time
Location: London Hybrid, 2 days per week
Closing date: Rolling
Benefits: 25 days’ annual leave (plus Bank Holidays), Season Ticket Loan, Discounted access to Simplyhealth, and more
We are delighted to be working with a well-known charity dedicated to transforming lives and tackling social inequality to recruit a Supplier Partnerships Officer, a key role within their Supporter Services team. This charity provides practical support and advocacy for vulnerable individuals and communities, delivering essential services and campaigns that make a real difference every day.
As Supplier Partnerships Officer, you will play an important role in supporting fundraising teams to maximise supporter engagement by enabling the daily operations of third-party response handling and fulfilment suppliers, alongside in-house fulfilment of supporter donations. You’ll work closely with the Supplier Partnerships Manager and collaborate across fundraising, marketing, and compliance teams to ensure smooth delivery of campaigns and excellent supporter care.
To succeed in this role, you will need:
- Experience working with third-party service providers to deliver operational activities.
- Strong organisational skills, attention to detail, and ability to prioritise under pressure.
- Excellent communication and interpersonal skills.
- Knowledge of fundraising compliance regulations (UK GDPR, PECR, Gift Aid, Code of Fundraising Practice).
- A passion for delivering outstanding supporter care and improving processes.
To apply or for an informal discussion, please contact Ashby Jenkins Recruitment and ask to speak to Emma.
We are committed to equity, diversity, and inclusion and welcome applications from all backgrounds.
Job Reference: 2760EI
Financial Controller (a charity committed to community transformation)
Permanent, full-time post, 40 hours per week (1 FTE), inclusive of breaks
Salary: £51,960 (National) or £55,184 per annum (including London Weighting)
Hybrid: Some travel around the UK will also be required.
Financial Controller – Oasis Group
Oasis exists to transform communities, so they are healthy, inclusive, and thriving. Through our network of global Hubs, we work holistically to tackle inequality and build strong local ecosystems that serve everyone. To support this vital mission, we are now seeking a Financial Controller to join our national leadership team. Based in our London Waterloo office, the Financial Controller will oversee the finance function for our UK operations, ensuring excellence in financial planning, reporting, compliance, and controls.
Why might you consider Oasis?
We are proud of why we exist and what we bring to the communities in which we operate. Our story is told through a multi-faceted organisation that extends across support for homelessness and housing (Oasis Community Housing), secure education for young people (Oasis Restore), community hubs (Oasis Community Partnerships) and disrupting human trafficking (STOP THE TRAFFIK) and of course our network of 55 Oasis Academies (Oasis Community Learning). We are proud that we don’t just talk a good game – we actively engage and change lives for the better.
What will you do?
This newly formed leadership role will manage the financial operations across specific subsidiaries of Oasis. It will ensure financial accuracy, sustainability, regulatory compliance, and the delivery of timely financial information to support decision-making across the group.
To be successful in this role, applicants will require:
· A recognised professional accounting qualification or part-qualification, together with a thorough practical understanding of financial and management accounting principles and techniques.
· Advanced working knowledge/experience of Excel and computerised accounting systems (preferably PS Financials) with the ability to interpret and extract relevant financial information.
· Ability to communicate complex financial information to a wide audience with varying financial backgrounds, both internally and externally
· Excellent inter-personal and people management experience
What will you get in return?
· A network of peers and partners all sharing the same vision and an environment set up to ensure everyone is supported and included.
· A package of reward that includes a 7% employer contribution pension scheme, annual leave allowance starting at 25 days (plus Bank Holidays) increasing over time, eligibility to join the Green Commute cycle to work scheme and cash benefit health plan.
· Be part of an international network of Oasis charities offering opportunities to develop your career in new directions and locations.
· A competitive salary and workplace flexibility.
As this is a newly created role, expect an evolving position that requires your insightful input, leadership and at the same time, provides incredible opportunities for the right person.
To apply, please send your CV and a Supporting Statement (no more than two A4 pages).
Please expand on your CV to tell us about relevant skills, experience and qualifications you have that relate to the job description and person specification.
We will review applications on a rolling basis and reserve the right to close the advert if we identify suitable candidates. To avoid disappointment, please submit your application as soon as possible.
If successful you will be invited to formal and practical interviews We actively encourage applications from people of all ethnic backgrounds and underrepresented groups. If you require any assistance to overcome potential barriers during the recruitment process, please let us know.
Oasis is committed to making a difference to the lives of the communities it works in, and as such you must show a willingness to demonstrate commitment to the values and behaviours which flow from the Oasis ethos. We are committed to safeguarding and promoting the welfare of children and young people. We expect all staff to share this commitment and to undergo appropriate checks, including enhanced DBS checks.
The successful candidates must have the right to work in the UK. Oasis cannot assist with sponsorship or visas.
Oasis supports Equal Opportunities. Registered Charity No. 1026487
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Join Rape Crisis South London at a time of significant change and growth with an ambitious vision for the future, and a new leadership team. We are seeking a highly experienced Children and Young People (CYP) Clinical Lead to oversee and develop our specialist therapeutic services for children and young people aged 4–24.
We support survivors of sexual violence across twelve South London boroughs through counselling, advocacy, group work, education, and professional training.
About the Role
You will lead and manage our CYP counselling, play therapy, and trauma-informed services, ensuring high-quality clinical delivery and strategic development. This role includes strategic development of CYP, clinical leadership of all delivery, supervision oversight, safeguarding responsibility, service improvement, and management of CYP budgets and reporting.
About You
You will bring:
- A counselling/psychotherapy qualification (accredited or equivalent experience).
- Significant post-qualification experience, including 600+ supervised hours.
- At least 3 years’ clinical work with children and young people affected by sexual violence.
- Strong experience in clinical leadership and team development.
- In-depth safeguarding knowledge and experience working within the violence against women and girls sector.
- Understanding of trauma-informed practice and a commitment to feminist principles.
Applicants must have the right to work in the UK and be willing to have a DBS check.
What We Offer
- 27 days’ annual leave + bank holidays (pro rata)
- 3 gifted days (pro rata) between 27–31 December
- Pension scheme (3% employer / 5% employee)
- Life Assurance, Healthcare Plan, EAP, Cycle-to-Work Scheme
- Supportive feminist working culture
Our Feminist Commitment
Rape Crisis South London is a proudly feminist organisation. Our work is rooted in the belief that sexual violence is both a cause and consequence of gender inequality. We recognise that women and girls experience disproportionate levels of sexual violence, and we are committed to challenging the structures, attitudes, and behaviours that enable this harm.
We centre the voices, rights, and experiences of survivors in everything we do. Our approach is grounded in empowerment, intersectionality, and inclusivity, recognising that women’s experiences are shaped by factors such as race, class, sexuality, disability, migration status, and identity.
By joining our team, you will be part of a movement working to end sexual violence and to create a society where all women and girls live free from oppression, fear, and harm.
EDI Statement
RCSL is an equal opportunities employer, and we are particularly keen to receive applications from women underrepresented in leadership roles in the violence against women and girls movement and those with experience of providing services in a diverse context.
Safeguarding and Confidentiality
RCSL is committed to creating and maintaining a safe, respectful, and trauma-informed environment for all survivors who use our services. We recognise our responsibility to protect adults and young people at risk from harm, abuse, and exploitation, and we understand that safer recruitment is a vital part of safeguarding. We welcome candidates in particular who have experience understanding of issues affecting women and girls.
Mission Statement
Providing specialist support to women and girls who have experienced rape and/or childhood sexual violence and abuse.
Vision
A world free from sexual violence, where survivors are believed, respected, and supported.
Learning and Development
As a charity currently going through an exciting period of transformation, we welcome people who are enthusiastic about continuous learning and development
While we endeavour to contact all applicants, and we thank everyone who takes the time to apply, we have limited resources. Therefore if you do not here from us within 1 month of applying, please presume you have been unsuccessful but we welcome future applications.
This post is open to women only (Schedule 9, Paragraph 1, Equality Act 2010).
How to Apply
Please submit your CV and a cover letter (up to 1,000 words) outlining how you meet the essential and desirable criteria.
Providing specialist support to women and girls who have experienced rape and/or childhood sexual violence and abuse.



The client requests no contact from agencies or media sales.
Anna Freud is seeking a Senior Website Officer to join our world-leading mental health charity for children, young people and their families. Our mission is to close the gap in wellbeing and mental health by advancing, translating, delivering, and sharing the best science and practice with everyone who impacts the lives of children, young people and their families. More information about Anna Freud is available on our website.
Our EDI commitment
We are dedicated to fostering a diverse and inclusive workplace and being an equal opportunities employer, whereby equity, diversity, and inclusion (EDI) are core to our recruitment practices. All candidates who meet the job criteria will be considered for employment, regardless of ethnic origin, religion or belief, gender, sexual orientation, disability, age, socioeconomic background, caring responsibilities and care experience.
We ask candidates to share their diversity dimensions with us to help us identify, tackle and prevent bias across the employee lifecycle. We believe a diverse workforce enhances our ability to support mental health and wellbeing, allowing us to better meet the needs of the children, young people and families we serve.
As a Disability Confident employer, disabled candidates meeting our criteria are guaranteed an interview. Applications are submitted anonymously and assessed using a fair evaluation process based on the criteria set out in our job profiles.
What we offer
We offer a range of staff benefits and you can view them all on our careers page
Alongside our benefits, this role offers real ownership, flexibility, and the chance to do meaningful digital work that makes a tangible difference, all within a supportive, collaborative charity environment.
What you’ll do
As our Senior Website Officer, you’ll take ownership of Anna Freud’s key websites, leading their development, performance and day-to-day management to ensure they are effective, accessible and genuinely useful for the people who rely on them
- Lead and deliver website roadmaps and projects, working with teams across the charity to prioritise, QA and release improvements
- Manage and optimise website content, ensuring pages are accurate, engaging, on-brand and aligned with SEO best practice
- Use analytics, tracking and reporting to understand user behaviour and make data-driven improvements to performance and journeys
- Improve user experience and accessibility through testing, UX/CRO best practice and ongoing optimisation
- Oversee the technical performance of the websites, integrations and workflows, flagging risks and continuously improving ways of working
What you’ll bring
You’re an experienced, hands-on website professional who enjoys owning websites end to end, using insight, testing and strong technical know-how to improve performance, user experience and impact across a complex organisation.
- Strong experience managing and updating websites via a CMS, with the confidence to troubleshoot issues and take day-to-day ownership
- You’re comfortable leading website projects and development work, juggling priorities and working with multiple stakeholders
- Solid knowledge of SEO (on-page and technical), and experience improving search performance through well-planned content and structure
- You’re confident using tools like GA4, GTM and testing platforms, and enjoy turning data into clear insights and decisions
- Experience working with agencies or third parties, and the communication skills needed to keep work moving and expectations aligned
This is a great opportunity if you enjoy having real ownership and visibility over websites that genuinely matter. You’ll be trusted to shape strategy, lead meaningful projects, and see the direct impact of your work in a purpose-led organisation doing nationally recognised work.
Key details
Hours: Full-time: usual working hours are Monday to Friday, 09:00-17:00. Flexible working is possible.
Salary: £40,000 FTE per annum, plus 6% contributory pension scheme
Location: Hybrid (a mixture of home/onsite working): staff are working onsite for at least 20% of their working hours at our London site (4-8 Rodney Street, London N1 9JH)
Contract type: Permanent
Next steps
Closing date for applications: midday (12pm), Thursday, 08 January 2026. Please note that due to high application volumes, we may close this advert early. We encourage you to apply promptly and to keep an eye on our future vacancies for more opportunities.
Notification of interview: shortlisted applicants will be notified no later than Monday, 12 January 2026. During shortlisting, applicants are anonymously assessed using the criteria visible in the Job Profile. Please note: due to the high volume of applications received, we will not be able to provide feedback to unsuccessful applicants.
Interviews: will be held in-person/remotely in week commencing 19 January 2026
How to apply: click on the 'apply now’ button to apply online. We are unable to accept CVs and kindly request no contact from agencies.
Our vision is a world where all children and young people are able to achieve their full potential.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Secretariat – Reading Students’ Union
Location: University of Reading, Whiteknights Campus, Reading, Berkshire
Salary: £30,981.64 per annum
Contract: Permanent, full-time (35 hours a week)
'Governance that matters - because students matter'
About Reading Students’ Union
We are a dynamic, student-focused organisation dedicated to empowering students and enhancing their university experience. Our vision is to be a place for everyone, we inspire and empower students to change the world.
The Role: Secretariat
As our Secretariat Officer, you’ll be the heartbeat of our governance and democratic life. You’ll make sure everything runs smoothly, transparently, and in line with our charitable purpose. From supporting our CEO and Board of Trustees to guiding student leaders, you’ll be our trusted expert.
What You’ll Do
- Act as the go-to expert for governance and democracy queries, providing timely, accurate advice an training to trustees, student leaders, and staff. You’ll keep us compliant with charity law and sector best practice, and lead governance reviews to drive continuous improvement
- Own the annual cycle of Board and committee business—schedule meetings, prepare agendas, write clear and accurate minutes, and track actions. You’ll also coordinate trustee inductions and training, building strong relationships that enable effective decision-making
- Facilitate democratic processes, from elections to policy development. You’ll guide student candidates and elected officers, ensuring they have the tools and knowledge to lead confidently. You’ll design and deliver induction programmes for our elected sabbatical officers, setting them up for success
- Provide high-quality support to the CEO and Senior Management Team—managing diaries, inboxes, and meetings, and ensuring smooth communication across the organisation
- Maintain governance records, policy schedules, manage statutory filings, and oversee the student complaints process
- Identify opportunities to streamline governance systems and introduce digital tools that make processes more accessible and efficient
- Analyse governance and democratic participation data to produce reports that inform strategy and improve engagement. You’ll turn numbers into actionable insights that enhance student representation
About You
You’re passionate about governance and thrive in roles where precision, integrity, and impact matter. You’ll bring a mix of expertise, confidence, and curiosity to help us deliver exceptional governance and democratic processes for our students.
You’ll have:
- Proven experience in governance, democratic processes, or charity administration
- Knowledge of charity law and governance best practice
- A track record of supporting senior leaders or Boards—minute-taking, meeting coordination, and managing confidential information
- Strong organisational skills with the ability to juggle calendars, inboxes, and complex projects in a fast-paced environment
- Excellent written and verbal communication skills, including clear, accurate minute writing
- Excellent stakeholder management skills
- Experience designing and delivering training in all things governance
Desirable:
- Experience managing complaints
- Charity experience in an education or student-focused environment
- Knowledge of Student Unions, university structures and student representation systems
Why Join Us?
- Inclusive and supportive team culture
- Flexible working options
- 35 days annual leave including Christmas and Easter closure days
- Professional development opportunities
- Unique working environment in the heart of a vibrant Student’s Union, set on a stunning, green campus
Ready to make an impact?
Apply today and help us bring our ambitious new strategy to life with sector-leading governance!
Committed to equality, celebrating diversity, and embedding sustainability — building an inclusive workplace and a brighter future for all.
To be a place for everyone, we inspire & empower students to change the world
The client requests no contact from agencies or media sales.
East End Homes is partnering exclusively with Robertson Bell in their search for a permanent Senior Finance Business Partner.
East End Homes is a leading housing provider dedicated to building sustainable communities through high-quality homes, exceptional services, and operational excellence. Every member of the team shares a common mission: to improve lives through quality housing and outstanding support. Their strategic vision focuses on developing sustainable communities, increasing operational efficiency, and fostering innovation and community engagement.
They are now seeking an experienced Senior Finance Business Partner to take full accountability for delivering strategic financial insights and support across the organisation. This pivotal leadership role will enable the Financial Controller to focus on broader strategic priorities, while ensuring robust financial management, insightful analysis, and effective governance throughout the organisation.
Key responsibilities include:
- Partnering with budget holders across the organisation to develop budgets, forecasts, and reports that inform strategic decision-making.
- Enhancing the quality, accuracy, and timeliness of financial data to create a more forward-looking, insight-driven finance function.
- Lead on the production of end-to-end management accounting.
- Leading ongoing improvements in financial systems, processes, and reporting to drive efficiencies and foster better collaboration.
- Providing financial leadership during key projects, including refining forecasting accuracy and streamlining year-end procedures.
- Acting as a trusted adviser to the senior leadership team, clearly communicating financial risks, opportunities, and insights.
The Ideal Candidate Will Demonstrate:
- Proven experience working directly with budget holders and engaging senior stakeholders.
- Strong expertise in budgeting, forecasting, and financial planning & analysis
- The ability to manage and develop a finance team, with a focus on process improvements.
- Experience in the social housing sector
- Fully qualified accountant (ACA, ACCA, CIMA, or equivalent).
- A collaborative, proactive approach with the resilience to work effectively under pressure.
The role offers a generous 33 days on annual leave, highly competitive pension and a flexible hybrid working model, requiring a minimum of three days per week at the head office located at 3 Resolution Plaza, London E1 6PS.
The closing date for applications is 7th December, but applications will be reviewed on a rolling basis - early submission is highly recommended.
Please submit your CV to Robertson Bell, East End Homes’ exclusive recruitment partner.
Location
Hybrid – with regular travel to shops and centres within Nottinghamshire region. Post holders expected to be working flexibly across their community 4 days out of 5, within minimum 1 day per week from our Nottinghamshire Centre – and attend regular team meetings in an agreed location.
Due to the scope and nature of the role, you will need to live within, or in close proximity to, Nottinghamshire. You will be required to have a valid driving license and access to a car to enable you to travel freely across the area without reliance on public transport.
Salary: £27,000 per annum
Hours: 35 hours per week (with occasional weekend and evening work as and when the role requires)
Role Purpose:
You will be responsible for Community, Events and local Corporate fundraising across the Nottinghamshire Region. You will deliver excellent stewardship to supporters and volunteers and develop relationships with key local contacts who can help to further Jerry Green Dog Rescue’s mission.
You will collaborate with colleagues across the wider charity to ensure you are offering the best possible supporter experience. You will attend local events with, and through, volunteers, work with colleague in our retail sites, and spot other opportunities to promote Jerry Green Dog rescue in your community and drive support for our work.
Key Relationships:
Internal Contacts
· Wider fundraising team
· Marketing team
· Retail team
· Operations team
External contacts
· Supporters
· Volunteers
Key Outputs & Tasks:
Community Fundraising
- Identify, engage and steward individual and group supporters, developing strategies to promote fundraising activities and grow income from your local area.
- Proactively pursue local business partnership opportunities, developing a pipeline of potential corporate support and making applications to secure support.
- Provide high quality stewardship of individual supporters, groups and businesses within the community, responding to enquiries in a timely way and ensuring relationships are developed and maintained at a high standard.
- Represent Jerry Green Dog Rescue as the first point of contact within the community for Nottinghamshire, promoting our mission, vision, and values alongside fundraising and volunteering opportunities.
- Ensure that the fundraising CRM is up-to-date and develop regular reporting mechanisms to inform the Volunteering and Community Fundraising Manager of outputs and results, and support understanding of local audiences.
- Act as a champion for fundraising compliance across the organisation, ensuring adherence to relevant legislative requirements.
Volunteering
- Work with the Volunteering and Community Fundraising Manager and Volunteering Assistant to recruit, induct and train volunteers to support fundraising and other relevant initiatives in the local community.
- Work collaboratively with the wider organisation to recognise and celebrate volunteers that support the charity.
Other duties
- Contribute content for marketing communications including; social media, newsletters, local media to support marketing objectives and increase our engagement with potential supporters.
- Keep up to date with sector trends and developments in community fundraising and volunteering.
- Work collaboratively and purposefully with your team and the wider department and organisations to build strong working relationships and to be an internal ambassador for Fundraising and Marketing.
Essential Knowledge, Skills, and Experience:
· A target-driven and tenacious professional with some experience in community or corporate fundraising, or a similar role with transferable skills in relationship building.
· Entrepreneurial, with a drive to seek out new opportunities to drive income generation and pursue them with a continual eye on hitting KPIs and targets.
· A positive approach to your work and supporting your colleagues to achieve shared objectives.
· Knowledgeable about your local community.
· Organised, with a keen eye for detail and a confidence in managing competing priorities effectively.
· A credible and clear communicator, with a love for building relationships with charity supporters.
· A willingness to travel across the Nottinghamshire region, and to attend face-to-face meetings with your team as required.
How you’ll work in line with our Values:
Jerry Green Dog Rescue upholds the organisational Values of Kindness, Compassion, Honesty & Purposefulness in all our work.
Kindness – You will treat all your colleagues, supporters and volunteers with respect and kindness, and contribute to a supportive working environment.
Compassion – You will act as an ambassador for the charity, promoting our mission to rehome dogs in need. You will ensure that you work in a compassionate environment – for each other, and for our supporters.
Purposeful – You will work in line with your team operational plan to ensure a clear direction in your work, in alignment with the Fundraising and Organisational strategies.
· Honesty – You will manage expectations with your colleagues and supporters and communicate with them openly and honestly and ensure there is a culture of trust and openness within your direct team and your interactions with the wider organisation.
Key Performance Indicators:
·Community Fundraising income targets and KPIs
·Volunteering KPIs
Date Job Description Prepared:
December 2025
This job description is intended to provide a general overview of the requirements of the role. It is not a contractual document and does not form part of any contract of employment. The duties and responsibilities outlined may be subject to change at any time to meet the needs of the organisation.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Job Title: Junior Costs Clerk
Company: Deighton Pierce Glynn
Location: London, UK
Employment Type: Permanent, Full-Time
Salary: £27,750.00
About Us: At Deighton Pierce Glynn we are committed to empowering our clients to challenge abuses, failures, and other unlawful conduct by the government and those in positions of power. We believe that diversity enhances our ability to provide the best service, attract top talent, and drive innovation through varied perspectives. We recruit based on merit, regardless of age, disability, gender, gender identity, race, ethnicity, marital status, religion, sex, or sexual orientation.
The Role: We are looking for a problem-solving Junior Costs Clerk with a can-do attitude to work with our Billing Team to support our dynamic team of lawyers at our busy London office. You will be responsible for assisting in preparing and submitting legal aid bills, alongside reviewing case files, time records, and disbursements to ensure accurate cost submissions. You will be trained on all aspects of the job depending on experience. This is a varied role that requires excellent organizational skills and the ability to support our team efficiently.
Person Specification
Essential:
- Interest in Our Ethos: A strong interest in our mission to empower clients and challenge unlawful conduct by the Government and those with power.
- Problem-Solving Skills: A love for solving problems and overcoming challenges.
- Prioritization & Attention to Detail: Ability to prioritize tasks effectively and maintain attention to detail.
- Clear Communication: Excellent written communication skills, with the ability to write clearly in plain English. Confident, with negotiating skills and tact.
- Organizational & Time Management Skills: Outstanding organizational and time management abilities.
- IT Skills: Proficiency in typing, computer literacy, and the ability to learn our systems, including Office365. In particular an interest in developing proficiency in Microsoft Excel.
- Numerical Aptitude: An aptitude for numbers and process.
Advantageous but not essential
- Legal Aid: Knowledge and understanding of Legal Aid, Legal Help and other systems of public legal funding.
- Negotiation Skills: Demonstrable experience of putting forth convincing arguments for appeal purposes.
- Case Management: Such as SOS, Leap or demonstrable confidence with navigating comparable systems.
How to apply
To apply, please send your CV and a cover letter through our website, outlining why you feel you are a great candidate for this role, and complete our Equal Opportunities Form. Please quote job reference 2025/14/LONJCC in the subject line of your email
Important Dates:
- Closing Date: Continuous recruitment
- Interviews: Suitable candidates will be invited to a skills test and interview
Join us and be part of a team that makes a difference. We look forward to receiving your application!
In addition to providing your CV and cover letter, please complete our equal opportunities form:
https://forms.gle/T1KnA9GvZVkxGrm8A
To create a financially sustainable firm that enables us to use the law to empower our clients to hold the state to account for its actions.



The client requests no contact from agencies or media sales.
Position: Customer Services and Central Administration Officer
Hours: Full time 35 hours per week
Contract: Permanent
Location: Office-based in London N4 with the flexibility to work remotely 1 day per week.
Salary: Starting from £26,384 per annum, plus excellent benefits
Salary Band and Job Family: Band 1, Charity
*You’ll start at our entry point salary of £26,384 per annum, increasing to £28,033 after 6 months service and satisfactory performance and to £29,682 after a further 6 months.
About us
We make sure people living with MS are at the centre of everything we do. And it’s this commitment that unites us across the UK.
Our strategy is based on what people affected by MS have told us is important to them. It gives us a clear and determined focus.
Our work is based on the hopes and aspirations of our MS community. Together we campaign at all levels, fund ground-breaking research and provide award winning support and information.
Our people are our greatest asset and the key to our success. We offer a vibrant, progressive working environment where you'll be able to make a difference.
About this job
The MS Society is a dynamic and customer-focused organization dedicated to delivering an exceptional service to our customers.
We are looking for a motivated and friendly Customer Services and Central Administration Officer to join our team and provide outstanding customer support.
As a Customer Services and Central Administration Officer, you’ll be the first point of contact for our customers, providing them with a professional and efficient service. You’ll handle inquiries, resolve issues, and ensure that every customer has a positive experience with contacting the MS Society. You’ll also be responsible for processing a wide range of different income types and supporting with the reconciliation process.
Closing date for applications: 9:00 on Friday 2nd January 2026
Interested?
PLEASE PRESS THE 'HOW TO APPLY' BUTTON FOR MORE INFORMATION.
Equal Opportunities
We particularly welcome applications from people with disabilities and or from ethnic minority backgrounds.
We’d be grateful if you downloaded and completed the equality and diversity monitoring form and submit it with your application.
Disability Confident Employer
We’re a Disability Confident Employer and we’re committed to promoting equality and diversity.
You can ask for reasonable adjustments as part of both our recruitment and new starter on-boarding processes.
If you need any help or adjustments to apply for this role, please contact us. You can also ask for the application materials to be sent to you in a different format. Such as for them to be sent to you by email or in a larger word format.
More about our employee benefits:
We have a wide range of employee benefits including (but not limited to):
Encouraging work life balance
- 38 days paid annual leave (including bank holidays), pro-rata for part-time
- More annual leave entitlement, based on length of employment
- Smart working options (with the opportunity to work remotely and find a smart working pattern that suits both you and us)
- Flexible working options
Caring for you and your family
- Generous sick pay entitlement
- More sick pay entitlement, based on length of employment
- Opportunity to buy and sell annual leave in each calendar year
- Free access to a GP virtually 24 hours a day/7 days a week allowing you unlimited advice, reassurance and where appropriate diagnosis
- Enhanced leave for new parents
- Free access to a confidential 24 hours a day/7 days a week helpline service for both you and your family with a specialist range of support and information
- Special leave options (such as up to 5 days paid leave for domestic or personal emergencies a year)
- 10 days paid disability leave a year, pro-rata for part-time
- 10 days paid carers’ leave a year, pro-rata for part-time
- Cycle to work scheme
- Death in service scheme
- New family-friendly benefits, including paid leave:
- In the event of miscarriage or still birth
- To support fertility treatments
- For antenatal appointments for both parents
Thinking about your finances
- Enhanced salary sacrifice pension scheme
- Discounted season ticket loan and interest-free emergency loans
- Give as you earn to support other charities of your choice before tax
- New employee portal including lifestyle savings vouchers and personal wellbeing
Enriching your life at work
- Personalised development plans with a wide range of training courses and opportunities to source additional training options with your line manager
- Yearly internal apprenticeship opportunities
- New, modern offices that embrace working together both in-person and remotely
- Various opportunities to influence how we internally operate (including surveys, and focus and committee groups)
- Active and supportive internal employee networking groups for collaboration and peer support
- 2 days paid leave a year for volunteering for MS Society activities during normal working hours (such as fundraising events, or campaigning in the local community)
- 2 days paid leave a year for volunteering with other charities during normal
Safeguarding
We’re committed to safeguarding and promoting the welfare of everyone who uses our services and we come into contact with.
This is regardless of Gender, Race, Disability, Sexual orientation, Religion or belief, Pregnancy, Gender reassignment.
We recognise our particular responsibility to make sure vulnerable adults and children are protected.
We have measures in place to protect everyone we come into contact with from abuse and maltreatment of all kinds.
Your right to work in the UK
You must have the right to work in the UK to work in paid employment with us. You’ll need to share documents showing you’re eligible to work in the UK if we offer you employment.
You can find the UK visas and permits granting you the right to work in the UK on the UK Government website. We currently don’t have a Sponsor Licence agreement with the Home Office and aren’t able to support you with your visa applications.
No agencies please.
To fund world-leading research, share the latest information and campaign for everyone's rights. Together we are a community. Together we can stop MS
We are looking for a proactive and people-focused fundraiser to join our ambitious team as Community Fundraising and Partnerships Officer. This is a pivotal role where you will:
• Grow community income and build meaningful partnerships with local companies, schools, individual supporters and groups.
• Shape and deliver inspiring fundraising initiatives that engage the community and raise vital funds.
• Be the key link between Dash and our supporters, ensuring every donor, volunteer, and partner feels valued and connected to our mission.
This is a fantastic opportunity to make the role your own. While some community fundraising has taken place, there is huge potential to grow our income and partnerships given our location near major companies and active community groups. You will work closely with our CEO and Trusts & Foundations Lead and play a central role in securing the resources needed to continue our life-changing work.
4-5 days per week (flexible), hybrid location (home-based with regular travel to Maidenhead, Slough, and
Windsor, so ideally based within 1 hour of the area)
Term: Permanent or we will consider contract
This role is perfect for someone who wants to use their fundraising expertise to make a real and lasting difference to families in crisis.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The Head of Policy and Advocacy will lead the strategic development and delivery of MCF’s policy, advocacy and research agenda.Join the UK’s leading network for Muslim-led charities, strengthening the capacity, voice and impact of nearly 300 organisations.
Job role: Head of Policy and Advocacy
Employer: Muslim Charities Forum
Salary:£42,000 – 45,000 per annum
Hours: Full-time, 35 hours per week (4 days office-based, 1 day hybrid/remote)
Position: Fixed Term Contract, 3 years.
Location: London SE1.Nearest stations Waterloo, Lambeth North
Closing date for applications:16th December 2025, 5.00pm or until a suitable candidate is identified.
About Muslim Charities Forum (MCF)
Muslim Charities Forum (MCF) is the UK’s leading network for Muslim-led charities, strengthening the capacity, voice and impact of nearly 300 organisations. Guided by our pillars of Support, Connect and Represent, we champion excellence, transparency and social justice through resources, capacity-building, research and advocacy.
We work to tackle structural and funding barriers, influence government, policymakers and the wider sector, and build a more sustainable, equitable Muslim-led charitable landscape. Through strategic partnerships and collaborations, we drive systemic change and amplify the contributions of Muslim-led organisations across society.
Role Purpose
The Head of Policy and Advocacy will lead the strategic development and delivery of MCF’s policy, advocacy and research agenda. The role involves shaping long-term strategy, building a robust evidence base, influencing government and policymakers, and representing MCF at senior levels across the charity, public and political sectors.
The postholder will engage proactively with central and local government, devolved authorities, and regional mayors, ensuring that the voices and experiences of Muslim-led organisations are represented in policy development and decision-making.
They will work collaboratively with MCF’s Communications, Partnerships, and Systemic Change and Sector Capacity teams to ensure a coordinated and strategic approach that delivers sustainable, long-term impact.
Key Responsibilities
1. Strategy and Leadership
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Develop and deliver the next three-year Policy and Advocacy Strategy aligned with MCF’s organisational objectives.
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Provide strategic advice to the CEO, Senior Leadership Team, and Board on policy opportunities and risks.
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Lead and develop the Policy and Advocacy team, fostering a high-performing, inclusive and collaborative culture.
2. Policy, Research and Insight
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Monitor and analyse UK policy and regulatory developments affecting Muslim-led civil society.
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Oversee research, consultations and data-driven insight to inform MCF’s policy positions.
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Produce high-quality policy outputs, including reports, consultation responses and position statements.
3. Influencing and Stakeholder Engagement
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Lead MCF’s engagement with central government, local authorities, devolved administrations and regional mayors, as well as regulators and sector networks.
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Build and maintain strategic relationships with ministers, parliamentarians, senior officials, think tanks and sector leaders.
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Coordinate MCF’s public affairs activity, including roundtables, Select Committee and APPG engagement, and representation at high-level external forums.
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Strengthen MCF’s profile as a credible and influential voice for Muslim-led civil society across all tiers of government and the voluntary sector.
4. Sector Capacity and Member Support
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Engage MCF’s members and Muslim-led organisations in collective policy development and advocacy.
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Design and deliver tools, training and resources to build members’ influencing capacity.
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Identify and advocate for structural solutions to sector-wide challenges, including funding inequality, regulatory barriers and intersectional disadvantage.
5. Monitoring, Evaluation and Reporting
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Develop and implement frameworks to assess the effectiveness and impact of MCF’s policy and advocacy work.
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Provide regular progress reports to the CEO.
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Ensure compliance with charity law, lobbying and regulatory requirements.
Person Specification
Essential Criteria
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Significant experience (5+ years) in senior policy, advocacy or influencing roles within the UK charity or voluntary sector.
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Demonstrable success influencing government at national, local or devolved levels, achieving measurable policy or funding change.
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Strong understanding of the UK charity policy, funding and regulatory environment.
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Knowledge of the UK Muslim-led and/or faith-based civil society landscape.
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Experience amplifying marginalised voices and embedding lived experience into policy and advocacy work.
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Proven ability to lead teams and deliver organisational strategy.
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Excellent analytical, written and verbal communication skills, with strong political acumen.
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Commitment to social justice, equity and strengthening Muslim-led civil society.
Desirable Criteria
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Experience working with Muslim-led, faith-based or minority-led organisations.
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Understanding of intersectionality and its impact on underrepresented communities.
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Experience of research collaboration with academic institutions or think tanks.
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Proven track record in building partnerships for policy or advocacy initiatives.
Values and Behaviours
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Strategic and forward-thinking leadership.
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Collaborative and inclusive approach to diverse stakeholders.
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Resilience and adaptability in complex, fast-changing environments.
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Integrity and credibility in representing MCF and the wider sector.
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Strong commitment to diversity, equity and inclusion.
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Excellent communication skills, particularly in amplifying underrepresented voices.
Additional Information
This is a senior leadership position. Occasional evening or parliamentary activities may be required, along with UK-wide travel.
What We Offer
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The opportunity to lead impactful change within one of the UK’s most dynamic faith-based networks.
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A collaborative, inclusive, and supportive working environment.
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Opportunities for professional growth, leadership, and innovation.
Application Information
To apply, please send a CV (no more than 2 pages) and a covering letter (max 1,000 words) explaining how you meet the essential criteria and your motivation and suitability for the post.
We are an equal opportunities employer. We welcome applications from people of all backgrounds and are particularly keen to hear from candidates with lived experience of marginalisation and an understanding of Islamic ethos.
We reserve the right to withdraw this role once a suitable candidate is identified.
If you have not heard from us concerning your application within 6 weeks, please assume your application has been unsuccessful.
Interviews: Initial online short interview (stage 1), face-to-face in-office interview (stage 2).
No agencies.
UK residents only.Sponsorship is not possible for this post. References will be taken up prior to appointment including relevant ID checks.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Summary
EduSpots is an innovative, dynamic, and community-orientated UK and Ghanaian registered charity which connects, trains, and equips grassroots voluntary educators (named ‘Catalysts’) to drive community-led change through education spaces named ‘Spots’. Our vision is of a world in which communities unite to create the futures they want to see, through education.
Since 2016, through collaborating with over 400 local voluntary community educators and actors – named ‘Catalysts’ – who take a central leadership role in the development of the network, we have supported 50 communities in creating and running community-led and owned education spaces named ‘Spots’’. Together, we are developing a model for a community-led education space with accompanying network engagement that could have global relevance.
Our Ghana-based team creates collaborative learning opportunities through three leadership programmes for Catalysts which are increasingly facilitated by the EduSpots app: the Ignite, Catalyse and Inspire Mentoring Programmes. These enable the Catalysts to lead EduKidz (early years education), DigLit (digital literacy), EcoSTEM (STEM and environmental education) and Ignite Equity (gender equity) clubs for learners typically aged 3-16, alongside locally designed education projects, reaching over 10,000 learners of all ages annually.
We are in an exciting period of our development, having more than doubled our income, programme breadth and reach in the last two years, with a recent independent evaluation by Expectation State offering further evidence in support of our model’s outcomes. We have been recently selected for two accelerator programmes, who are supporting us as we consider the scaling potential of our model. In the period, we are aiming to double our network reach, bringing an additional 50 Spots into the network.
We won the Tes International Award in 2018 and the Big Give Supporters’ Choice Award in 2022, and we were recently selected as a finalist for the 2023 Their World Scale-Up Innovation Prize. In 2021, our Founder was a Finalist in the UNESCO-backed $1 million Global Teacher Prize.
We are excited by our future.
About this role
The Global Head of Operations is a new role being introduced in 2026 with the core purpose of strengthening systems, processes and strategic delivery across both EduSpots Global and EduSpots Ghana, offering hands-on support to the CEO and wider staff across a range of areas.
In this senior role, you will work closely alongside the CEO, offering her the advice and skills needed to move EduSpots successfully through a complex period of growth in a challenging fundraising context, enabling more learners and Catalysts to participate in a unique community-led model of education, whilst sharing our practice more widely.
We are looking for an organised and empathetic strategic leader, ideally with strong or developing skills across project management, finance, HR and MEL skills and an ability to work independently in a fast moving work environment.
This role has the potential to grow into a Director of Global Operations or Deputy CEO role in time for outstanding candidates, and carries significant organisation-wide responsibility.
Candidates should hold a genuine passion for educational equity, a strong belief in the power of community-led models to transform lives at scale and a high level of flexibility in a fast-changing yet friendly and playful work environment.
Whilst this role is remote, and open to all global candidates, you will need to have understanding and experience of UK law, accounting and policy development, or a strong appetite to build experience in this area quickly.
Main duties and responsibilities
Systems
- Work with the CEO and staff to proactively strengthen systems and processes across the organisation, including monitoring, evaluation and learning frameworks and operations.
- Support the wider team with IT, including general skill development, leading the Google Space system.
- Monitor compliance to organisational policies and lead the quarterly review of the organisational risk register, working with the Ghana Head of Operations.
Finance
- Work with the Finance and Admin Officer to produce monthly and quarterly global management accounts, cash flow analysis and to complete the annual audit.
- Lead the financial planning of the organisation, working with the CEO and the Ghana Head of Operations to create the annual budget.
- Work with the Ghana Head of Operations to strengthen financial systems, processes, and training across the organisation.
- Work with the Ghana Head of Operations to prepare budgets for funding bids as needed.
- Work with the grants team to track grant spending and produce consolidated financial reports (including expenditure from the UK and Ghana) for donors.
- Ensure EduSpots’ new accounting software (QuickBooks) is fully embedded and utilised.
- Oversee bank account management, including payments, checking bank statements, and reviewing bank reconciliations for UK and Ghana.
- Ensure staff payroll (likely to be outsourced) and payments to freelancers / consultants are done accurately and in a timely manner.
HR
- Work alongside the CEO, Head of Operations, Safeguarding and Inclusion Managers and wider staff to develop strategies to sustain and strengthen a high performing and friendly work culture.
- Work across the team to strengthen HR and performance management structures, informed by best practice and legal frameworks.
- Lead the recruitment of staff, consultants and volunteers in the UK (advertising roles, drafting contracts, contacting referees and completing all filing and administration relating to recruitment).
- Onboard new staff, provide training on policies and procedures, and track key information (leave, appraisals, etc) for UK staff.
- Regularly review and keep the Staff Handbook up to date.
- Depending on skill-set, work with the CEO to lead professional development for staff across the organisation, liaising with trustees and advisory group members.
Administration & Governance
- Manage and maintain databases and our Google Drive system.
- Ensure compliance with GDPR and adherence to our child safeguarding and protection policy.
- Maintain insurance renewals, tracking and filing.
- Review and keep up to date all organisational policies in line with current legislation, working with the Trustees and Directors.
- Assist the CEO in the administration relating to EduSpots’ governance, including board meeting arrangements and minute taking.
- Support the CEO in all ad-hoc tasks that arise, working closely alongside her to ensure the smooth running of the organisation.
Strategic insight
- Work closely with the CEO and staff/Catalysts across the organisation to ensure all EduSpots’ decision-making is strategic and in the best interests of the Catalysts, Sparks and Communities we partner with.
Other areas
- Depending on experience, you may in time take on management responsibilities for some staff, but this role is principally a systems strengthening and quality improvement role, working closely with the CEO to offer advice and additional capacity.
- Depending on experience, you may support with grants writing / management and/or community fundraising. Experience of fundraising would be of significant benefit to the organisation in this key leadership role.
Personal Specification
Essential
- Minimum of 7 years’ experience of operations in a small/medium charity context.
- Self-starter with the ability to hit the ground running and work with minimal supervision with high levels of flexibility.
- Self-motivated, with an ability to motivate and energise others.
- High level strategic understanding, critical thinking and the ability to strengthen systems in a fast-paced high performance environment.
- Excellent communication, both oral and written.
- The ability to thrive and adapt in a fast-paced, creative and impact-driven culture.
- Strong administrative skills with a high level of attention to detail.
- Experience in creating user-friendly tools and processes to support project and quality management.
- Experience using Google Suite, with strong Excel skills.
- Tech savvy – ability to learn new tech tools efficiently.
- Experience coordinating others.
- Excellent interpersonal and teamwork skills with strong empathy and cultural sensitivity
- Strong personal alignment with the mission, vision and values of EduSpots.
Highly desirable
- Experience supporting charity Boards, and working with external bodies including auditors, tax authorities, and other official bodies is highly desirable.
- Experience complying and strong familiarity with UK charity regulations and requirements.
- Experience preparing budgets and financial reports for donors/grants.
- Experience of working in a cross-cultural team.
- Experience of working with an international charity would be advantageous.
Please send a tailored covering letter and CV addressed to the CEO Miss Cat Davison by Wednesday 31st December with a hope to meet shortlisted candidates for a first-round interview in the week starting Monday 12th January.
The client requests no contact from agencies or media sales.
Are you an experienced Call Centre Leader who can lead and inspire? Can you embody our values, ensuring our customers feel at the heart of everything we do?
If so, you could be the Call Centre Sales Team Leader we are looking for.
About the role
As our Call Centre Sales Team Leader, you’ll lead, motivate and develop a high-performing team responsible for supporting the delivery of ambitious fundraising income targets and driving medical device sales (e.g., defibrillators).
Key responsibilities:
- Stewardship Leadership: Implement plans to deliver a stewardship programme that engages, encourages and informs BHF supporters in respect of fundraising specifically in relation to Events. Identify and cultivate new fundraising opportunities and regular giving opportunities.
- Medical Device Sales: Lead the team in promoting and selling medical devices (such as defibrillators) to both B2B and B2C customers, across multiple channels supporting both income generation and health impact.
- People Management: Manage, motivate, and develop team members through regular 1:1s, appraisals, and professional development plans. Foster a culture of high performance, collaboration, and continuous improvement. Plan and allocate work to achieve objectives and service levels.
- Relationship Management: Build and maintain strong relationships with donors, customers, suppliers, and internal stakeholders.
- Reporting & Compliance: Produce regular reports on income, sales, and team performance. Ensure accurate data entry and management in CRM and sales systems. Maintain compliance with charity law, medical device regulations, and internal policies
We are looking to start someone in this role as soon as possible.
About you
As our ideal candidate, you have a background in fundraising or sales, ideally within the charity or healthcare sectors.
You are an inspirational leader who brings out the best in your team, motivating and supporting colleagues to continuously excel. Your natural ability to negotiate, communicate, and present ideas will play a pivotal role in nurturing relationships with supporters, customers, and partners. A high standard of IT literacy, especially with CRM and sales systems, will help you to analyse data and draw out actionable insights, driving our mission forward.
We’re looking for someone with a genuine passion for customer experience, who is results-driven, resilient, and adaptable. Your proactive, “can-do” attitude will not only foster team spirit but also inspire confidence and commitment in those around you.
If you’re eager to apply your expertise of customer/donor stewardship and are committed to developing others, this is the ideal role for you.
Working arrangements
This is a fixed contract for six months from start date. Start date is ASAP.
This is a hybrid role, where your work will be split between your home and at least one day per week, on average, in our Birmingham Office (B37 7YE). This may vary from time to time, so you will need to work in a flexible way to unlock your best work for our cause.
Currently, the team typically go into the office once a week on Wednesday.
Working hours are between 09:00am – 07:00pm, subject to business needs. Normal working hours are 09:00am to 05:00pm - Monday to Friday with flexibility to work Saturdays and 11:00am - 07:00pm during peak event season.
What we offer:
Want to see what makes this team so special? Watch our video to hear directly from our CSC colleagues and discover why this is such a rewarding place to grow your career: Customer Service Centre video link.
We offer our staff generous benefits, such as:
- 30 days annual leave plus bank holidays.
- Private medical insurance, dental health cover, and money towards gym membership.
- Pension scheme with employer contribution up to 10%.
- Full pay for 12 weeks for family leave including maternity, paternity and adoption leave.
- Life assurance.
- Extra paid leave of up to 10 days to support colleagues who may need more time off work to look after themselves or others close to them.
We care about the well-being of our employees through our Live Well. Work Well. Programme, which gives you activities, opportunities, and advice to help you live a healthy and happy life, both at home and at work. We embrace diversity and inclusion and encourage all our colleagues to be themselves.
Interview process:
Interviews for this role will take place in person at our Birmingham Office (B37 7YE) and are planned for 7 January 2026.
Our vision is a world free from the fear of heart and circulatory diseases.