Do you want to have a positive impact on young autistic learners and excellent career progression?

Ambitious College at West Thames College is proud to be an Ofsted ‘Good' college, supporting learners aged 16-25, in particular those who may have received all manner of set-backs in and outside of education.  We are looking for SEN Learning and Behavioural Specialists, with a passion for working with young people to join us this academic year. 

This position will be advertised throughout the academic year. Due to the nature of learning needs our pupils and learners do not have one point of entry and can be admitted into our settings at various dates throughout the academic year.

Your role as a Learning and Behaviour Specialist:

• Provide day to day support, delivering 1:1, paired and small group teaching, and learner sessions using Positive Behaviour Support.
• Supervise and support community-based learning and educational visits.
• Use your creativity daily to support lesson plans through preparing materials and resources.
• Support our learners to develop crucial life skills, meet their goals and aspirations through communication, independence and participation.

We are looking for empathetic and adaptable individuals, who thrive under pressure and have a natural ability to solve challenges. You will also need physical and emotional resilience to work with young people who sometimes present behaviours that challenge.

Why join us?

• Competitive annual salary paid over 52 weeks and excellent salary progression within the role.
• We are committed to CPD, where you can access a wide range of training and development opportunities support your personal and professionally development.
• Annual staff recognition awards.
• Cycle to work scheme up to £5000.
• Season ticket loans.
• A wide range of wellness programmes both in person and online including: virtual yoga & zumba classes, running club, art & cooking classes.
• Employee Assistance Programme, to help you balance your work, family, and personal life.
• Access to free of charge physiotherapy.
• On-site parking.

Interviews: Throughout the academic year.  

Start date: As soon as possible. 

Ambitious about Autism is fully committed to equality of opportunity and diversity and we warmly welcome applications from all suitably-qualified candidates. We welcome applications regardless of race, colour, nationality, ethnic or national origins, religion or belief, sex, sexual orientation, gender reassignment, marital or civil partner status, pregnancy or maternity, disability, or age. All applications will be considered solely on merit.

Ambitious about Autism is committed to safeguarding and promoting the welfare of children and young people and successful candidates will be subject to an Enhanced DBS check. 

Background to School Food Matters

School Food Matters (SFM) exists to teach children about food and to improve children’s access to healthy, sustainable food during their time at school. We provide fully funded food education programmes to schools.  Our experience delivering these programmes informs and strengthens our campaigns, bringing the voices of children, parents and teachers to government policy.

Childhood Obesity Programme

Funded by Guy’s and St Thomas’ Charity (GSTC), this five-year programme will work with 80 primary and secondary schools in Lambeth and Southwark.  Building on our earlier Healthy Zones programme, we have developed a variety of activities to improve the food on offer throughout the school day. We will consider the needs of each school and offer support accordingly. This will include support to develop and implement food policies and/or to introduce healthier food to after school and breakfast clubs.

Job Purpose

• To promote and deliver Healthy Zones Phase 2 across schools in Southwark and Lambeth

Key Tasks

• Build relationships with teachers, teaching assistants, cooks and senior leaders in primary and secondary schools in Lambeth and Southwark to improve the food they offer their students
• Deliver healthy after school club and breakfast club modules (convene working groups in schools, run simple food preparation engagement sessions (training provided), lead listening exercises with pupils, build relationships with the after-school club staff
• Develop food policy improvements in schools in our six key areas by building relationships with staff, and engaging students and parents
• Collecting data and maintaining accurate records relating to the programme
• Work closely with our Evaluation Manager to complete all monitoring and evaluation
• Gather content for our website and social media platforms
• Keep Programme Manager fully updated on progress
• Contribute to the smooth-running of SFM at this time of growth
• Maintaining the ethos of the charity and positively promoting our work at all times
• The Project Officer will also undertake any other tasks relevant to the affairs of SFM that may arise from time to time.  Therefore, being flexible and approaching the job with an open and positive mindset is essential!

Do you want to have a positive impact on young Autistic learners and excellent career progression?

Ambitious College at CONEL is proud to be an Ofsted ‘Good' college, supporting learners aged 16-25, in particular those who may have received all manner of set-backs in and outside of education.  We are looking for SEN Learning and Behavioural Specialists, with a passion for working with young people to join us this academic year. 

This position will be advertised throughout the academic year. Due to the nature of learning needs our pupils and learners do not have one point of entry and can be admitted into our settings at various dates throughout the academic year.

Your role as a Learning and Behaviour Specialist:

• Provide day to day support, delivering 1:1, paired and small group teaching, and learner sessions using Positive Behaviour Support.
• Supervise and support community-based learning and educational visits.
• Use your creativity daily to support lesson plans through preparing materials and resources.
• Support our learners to develop crucial life skills, meet their goals and aspirations through communication, independence and participation.

We are looking for empathetic and adaptable individuals, who thrive under pressure and have a natural ability to solve challenges. You will also need physical and emotional resilience to work with young people who sometimes present behaviours that challenge.

Why join us?

• Competitive annual salary paid over 52 weeks and excellent salary progression within the role.
• We are committed to CPD, where you can access a wide range of training and development opportunities support your personal and professionally development.
• Annual staff recognition awards.
• Cycle to work scheme up to £5000.
• Season ticket loans.
• A wide range of wellness programmes both in person and online including: virtual yoga & zumba classes, running club, art & cooking classes.
• Employee Assistance Programme, to help you balance your work, family, and personal life.
• Access to free of charge physiotherapy.

Interviews: Throughout the academic year.  

Start date: As soon as possible. 

Ambitious about Autism is fully committed to equality of opportunity and diversity and we warmly welcome applications from all suitably-qualified candidates. We welcome applications regardless of race, colour, nationality, ethnic or national origins, religion or belief, sex, sexual orientation, gender reassignment, marital or civil partner status, pregnancy or maternity, disability, or age. All applications will be considered solely on merit.

Ambitious about Autism is committed to safeguarding and promoting the welfare of children and young people and successful candidates will be subject to an Enhanced DBS check. 

We’re looking for a highly motivated Digital Fundraiser to join our small team for 12 months. 

2 days per week, start date - March/April 2021

Deadline for applications - Monday 8 March  2021, noon

Salary: £28,000 per year / pro rata £11,200 per year

Room to Heal is a human rights charity and healing community based in London. Our mission is to support people who have survived or witnessed torture and organised violence to rebuild their lives in exile, through an integrated programme of therapeutic and casework assistance. We offer a range of activities including: therapy groups, gardening, individual therapy and casework, cooking and social gatherings, and therapeutic retreats.

Room to Heal is staffed by a team of committed individuals, who work hard but also recognise that a friendly, nurturing environment is crucial for all of our well-being. By joining Room to Heal you would also become a part of a small, close-knit, multi-cultural and inspiring community and be able to see first-hand the positive changes that your work enables in the lives of survivors.

Due to Covid-19, we are currently working remotely: our therapy groups, casework support and community activities are all running online, and we will return to face-to-face activities with survivors when it is safe to do so.

We are looking for a highly motivated and experienced person who will strengthen our relationships with, and develop fundraising income from, our individual supporters. They will also successfully manage and integrate communications with our individual supporters across digital platforms. 

We are an equal opportunities employer and committed to equality, diversity and inclusion at Room to Heal.

Are you passionate about supporting our clients on their journey to recovery?

About the role

Spring Gardens is a 40 bed hostel for homeless clients based in Lewisham. We have a friendly Catering team of four who work hard to produce a quality catering service and a fantastic team of Support Workers. In addition, we have lovely garden space and are able to grow some of our own fruit and vegetables.

You will be required to cook and prepare healthy homemade meals for 40 residents working as part of a team, at times taking the lead when necessary. You will keep up with health and safety regulations, keeping the kitchen clean and tidy at all times and maintain stock levels, ensuring that rotation takes place when deliveries come in.

The applicant will be required to work on a flexible four week rolling rota including weekends and public holidays, including some split shifts.

What we’re looking for

We are looking for someone with a flexible and friendly approach to our resident’s needs. You will need knowledge of health and safety in the kitchen, and taking in deliveries and rotating stock. You will need to have some knowledge of nutrition and cooking, however training will also be provided. You must be able to work independently or as part of a team.

What we offer

• Excellent Development and Growth Opportunities

St Mungo’s employees are encouraged to consider opportunities to develop new skills or progress including; secondments, internal transfers, application to new roles in the organisation or just to get involved in various projects happening within the organisation.

As a result last year 35% of our vacancies were filled by promotions. In 2019 we achieved We Invest in People Gold level accreditation and are one of just 3% of housing associations to achieve this standard; 82% of staff who took part in the IIP survey say St Mungo’s is a great place to work.

• A Diverse and Inclusive Work Place

At St Mungo’s, equality, diversity and inclusion are central to the organisation's values and how we work. We are proud of our commitment to diversity and inclusion and have 8 great Diversity Networks to support clients and staff from different backgrounds so they are able to be their best selves. Our Networks include: BAME, Carers and Parents, Lived Experience, LGBTQIA+, Disability Awareness, South West, Irish and Women’s Action.

• Pay and Other Benefits

St Mungo’s is proud to pay client facing staff above average for the sector. We run a cycle to work scheme and also offer season tickets loans to all staff.

St Mungo’s contribute 4% of your gross annual salary, and you are able to enrol in the Defined Contribution scheme following a successful probationary period in which the employer contribution is 6%.

What we do

At St Mungo’s our vision is that everyone has a place to call home and can fulfil their hopes and ambitions. As a homelessness charity and housing association, our clients are at the heart of what we do, and in 2019 we supported nearly 30,000 people who were either homeless or at risk of becoming homeless. Our staff are crucial to making this happen.

How to apply

To find out more and apply please go to the St Mungo’s careers page on our website.

To view the job description and guidance on completing your application form, please click on the ‘document available’ tab at the top of the advert page on our website.

Closing date: 10am on 10 March 2021

Interview and assessments on: 22 – 23 March 2021, to take place via video call

It is a requirement for this post that a standard DBS disclosure check will be undertaken for the successful candidate.

Please be advised that all appointments will be made on St Mungo’s current standard Terms and Conditions (T&Cs); this also applies to any internal candidates.

Mind in Brent, Wandsworth & Westminster has been delivering services and support for people living in these boroughs and in some neighboring boroughs for over 40 years. 

Our aim is to help people in our local communities to have better mental health and wellbeing and to live the best lives possible

This Support Worker role is to provide a high quality and flexible housing related support ensuring the service delivered meets Mind in Brent, Wandsworth & Westminster’s contractual obligations; ethical & agreed quality standards.

The post holder must have experience in support planning and risk management.

Recruiting for a Night Support Worker to join our Young People Service in Ealing!

GBP £22,360 per annum, 40 hours per week, plus 25 days Annual Leave, Pension schemes, Staff discounts, healthcare and more.

Minster House is a small and specialist semi-independent living (SIL) service for young people leaving care aged 16-21 providing a high level of support to young people with a variety of complex needs. The service supports six young people who can be referred from any local authority. The service is staffed 24/7 by a team of Support Workers, Night Support Workers and a specialist worker, who works across our sister Service Horn Lane.

Job Overview:
Night Support Workers enable people with particular needs to manage their tenancies and live independent lives of their choosing in the community. Night Support Workers are responsible for ensuring continuity of a support service at night and for keeping customers and the building safe.

Key Responsibilities:
- Building supportive, trusting relationships with customers and creating a positive atmosphere
- Working proactively with other members of the team to handle the service caseload and administrative responsibilities
- Conducting key work sessions as required, that are innovative and engaging in order to achieve Support Plan goals
- Ensuring ongoing assessment and management of risks associated with customers within an attitude of 'positive risk taking'
- Providing support with daily living activities, including practical assistance to support customers to independent living e.g. budgeting, cooking, establishing a night time routine
- Supporting customers to maintain a healthy environment and where appropriate assisting them to clean their accommodation and maintain good personal hygiene
- Completing the relevant recording and reporting of customer incidents and missing persons episodes
- Developing productive relationships with partner organisations to improve service outcomes
- Adhering to lone working protocols and maintaining high levels of awareness in relation to the health and safety of yourself and colleagues
- Involving customers in the design, development and delivery of the service
- Ensuring Look Ahead Health and Safety policies and local protocols are adhered to at all times e.g. fire risk assessments, fire alarm checks etc.
- Taking on shift leading responsibilities by coordinating and leading shifts in the absence of a manager
- Being responsible for the handover of key information between shifts
- Adhering to all other Look Ahead's policies and procedures
- Engaging in learning and development activity to increase knowledge and skills
- Undertaking any other duties consistent with the grade and nature of the post as assigned by the Team Leader/ Manager

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead.

Person Specification:
- Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement
- Exudes a warm friendly presence and open behaviour
- Confident in lone working and working as part of a group or team
- Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
- Has a practical and logical mind and is naturally well organized
- Able to apply the right balance of care and support dependant on the needs of the customer
- Thrives on change and enjoys dynamic diverse environments
- Is confident with high levels of self-esteem
- Is respectful, articulate and sensitive in style of communication
- Is motivated towards excellence and improvement of personal performance with a can do attitude
- Ability to cope positively with challenging and diverse behaviour
- Ability to adhere to Look Ahead's professional boundaries policy

Essential:
- NVQ Level 2 or equivalent with some previous relevant sector work experience

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.

We are committed to diversity and inclusion at work and are accredited with the Inclusive Employers Standard 2020. We welcome applications from people of all backgrounds.

Recruiting Enhanced Support Workers to join our Young People's Service in Hounslow!

GBP 11,600 - 23,200 per annum, 20 - 40 hours per week plus 25 days Annual Leave, Pension schemes, Staff discounts, healthcare and more.

Hounslow Young People is Supported Accommodation Service for young people and young parents aged 16-25 in Hounslow. The service encompasses a mix of units across 6 sites supporting 57 vulnerable young people and 19 teen parents.

Job Overview:

We are recruiting for Enhanced Support Workers to join our dynamic service and team. You will be able to be creatively engage young people in order to minimise risks and increase their independence. Partnership working is the heart of supporting our young people, you will be required to build and maintain relationships to coordinate the young person's support.

This role requires working on a rota pattern encompassing mix of shifts between 7:45am and 10pm including weekends.

Key Responsibilities:

- Responsible for key-working a caseload assigned by line Manager
- Undertake initial and continuous assessment of needs, potential risks and agree levels of support and actions to professional standards
- Co-develop a positive behaviour support plan with the individual that identifies triggers and actions required to enable positive risk taking through reduced risks
- Support customers to claim and receive eligible benefits, deal with relevant agencies to develop life skills, budgeting, financial literacy, and managing finances effectively
- Encourage tenants to pay their rent and to ensure that rent accounts are managed effectively
- Motivate individuals to prepare and cook healthy meals safely, going shopping and offering guidance on buying balanced nutritious food
- Enable customers to improve their skills to manage their day-to-day activities such a making telephone calls, dealing with correspondence, attending appointments and form filling
- Support customers to access other services including CMHT, substance misuse agencies and/or work in partnership with other agencies as part of the support planning process
- Develop and maintain links with key agencies and service providers in the local community
- Lead on an area of specialism e.g. ETE, Mental health and build partnerships and develop internal and external opportunities for service-users in this area
- Support customers to maintain activities including but not limited to education, employment, training, informal accreditation and volunteering opportunities
- Promote customers to develop social skills, positive and healthy relationships and keep safe in a variety of settings
- Engage customers to place their voice, aspirations, and interests at the heart of service delivery Promoting inclusion, equality, diversity, and community cohesion
- Positively support customers to understand their child's development in line with best practice guidance
- Adhere to Look Ahead's Policies and Procedures and undertake any other duties consistent with the grade and nature of the post as may be reasonably assigned

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead.

Successful candidates will have:

- An understanding of the difficulties Young People, Care Leavers and Young Parents face and the skills to empower them to achieve their ambitions
- An awareness and understanding of the social, emotional and wellbeing needs and mental health in relation to young people and different agencies involved in their care and support
- An understanding of the challenges young parents face and the skills to enable them to pursue their aspirations while parenting effectively
- An understanding of the difficulties NEET young people face and the skills to enable them to develop a sense of responsibility and independence in the community
- An understanding of the challenges young offenders face and the skills to facilitate positive behaviour change and reintegration in the community
- An understanding of safeguarding policies and procedures

Please note that we have the right to close any vacancy before the advertised closing date if we have received a high number of applications.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.

Recruiting for a Night Support Worker to join our Young People Service in Ealing!

GBP £22,360 per annum, 40 hours per week, plus 25 days Annual Leave, Pension schemes, Staff discounts, healthcare and more.

Horn Lane is a new and unique service which provides specialist semi-independent living (SIL) service for young people leaving care aged 16-21 providing a combination of low, medium and high support across to houses, to young people with a variety of complex needs. The service supports 14 young people who can be referred from any local authority. The service is staffed 24/7 by a team of Support Workers , Night Support Workers and a specialist worker, who works across our sister Service Minster House.

Job Overview:
Night Support Workers enable people with particular needs to manage their tenancies and live independent lives of their choosing in the community. Night Support Workers are responsible for ensuring continuity of a support service at night and for keeping customers and the building safe.

Key Responsibilities:
- Building supportive, trusting relationships with customers and creating a positive atmosphere
- Working proactively with other members of the team to handle the service caseload and administrative responsibilities
- Conducting key work sessions as required, that are innovative and engaging in order to achieve Support Plan goals
- Ensuring ongoing assessment and management of risks associated with customers within an attitude of 'positive risk taking'
- Providing support with daily living activities, including practical assistance to support customers to independent living e.g. budgeting, cooking, establishing a night time routine
- Supporting customers to maintain a healthy environment and where appropriate assisting them to clean their accommodation and maintain good personal hygiene
- Completing the relevant recording and reporting of customer incidents and missing persons episodes
- Developing productive relationships with partner organisations to improve service outcomes
- Adhering to lone working protocols and maintaining high levels of awareness in relation to the health and safety of yourself and colleagues
- Involving customers in the design, development and delivery of the service
- Ensuring Look Ahead Health and Safety policies and local protocols are adhered to at all times e.g. fire risk assessments, fire alarm checks etc.
- Taking on shift leading responsibilities by coordinating and leading shifts in the absence of a manager
- Being responsible for the handover of key information between shifts
- Adhering to all other Look Ahead's policies and procedures
- Engaging in learning and development activity to increase knowledge and skills
- Undertaking any other duties consistent with the grade and nature of the post as assigned by the Team Leader/ Manager

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead.

Person Specification:
- Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement
- Exudes a warm friendly presence and open behaviour
- Confident in lone working and working as part of a group or team
- Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
- Has a practical and logical mind and is naturally well organized
- Able to apply the right balance of care and support dependant on the needs of the customer
- Thrives on change and enjoys dynamic diverse environments
- Is confident with high levels of self-esteem
- Is respectful, articulate and sensitive in style of communication
- Is motivated towards excellence and improvement of personal performance with a can do attitude
- Ability to cope positively with challenging and diverse behaviour
- Ability to adhere to Look Ahead's professional boundaries policy

Essential:

- NVQ Level 2 or equivalent with some previous relevant sector work experience

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date. We are committed to diversity and inclusion at work and are accredited with the Inclusive Employers Standard 2020. We welcome applications from people of all backgrounds.

Recruiting a Senior Support Worker to join our Homelessness Service in Kensington and Chelsea!

£23,000 per annum, 40 hours per week, plus 25 days Annual Leave, Pension schemes, Staff discounts, healthcare and more.

Cromwell Road is a 54-bed hostel for adult men who are street homeless or at risk of becoming homeless. As a medium-high level service addressing a range of complex needs - including substance misuse and mental health - it supports customers with issues such as life skills, health, training and employment, developing their ability to maintain tenancy and live independently in the community. The hostel is staffed 24/7 and works in partnership with on-site alcohol and drug services.

The post holder will be fully involved in all aspects of the day to day support of service KPI on housing management, move-on coordination with RBKC move-on officer through PRS pathway. Lead and develop customer's independent living skills and readiness to move into the community, competence of direct reports as well as carry caseloads of customers requiring support. You will work closely with the team leader, Contract Manager to ensure that the service delivers on all targets, both financial and those around the quality of the service.

Key Responsibilities:

- Lead and motivate team in maintenance of a positive local culture within CR service
- Deliver effective support & needs assessment of move-on plan and support the team to implement RBKC move-on protocol in the service.
- Responsible for managing external relationship of service with move-on officers at RBKC working in partnership to achieve the objective set in throughput contractual obligation.
- Ensure that all referrals in the service are prioritised following our local policy and procedures to fill the voids and reduce waiting times.
- Lead on weekly updates and support management to ensure frontline desk staffs are supported to carry out their roles effectively.
- Participate in and monitor the initial and continuous assessment of needs and ensure that support planning is carried out in line with assessed needs of the customer
- Carry out other administrative tasks as relevant to the service and directed by the Contract/Heads of Operations
- Lead on move-on viewing, support customers to attend viewing and tenancy sustainment for 1 month after move to set up their bills etc.
- Lead on activities in the service that improve independent living, support activity groups in the service, cooking group, art group, etc.
- Ensure Look Ahead Health and Safety policies are adhered to at all times and to uphold all health and safety responsibilities within relevant policies and local protocols
- Adhere to all the policies and procedures of Look Ahead Care, Support & Housing plus those specific to the project including any statutory requirements

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead.

Person Specification:

- Enjoys social interaction and the company of others, networks in local business community
- Approachable and open behaviour
- Prefers working as part of a group or team
- Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
- Has a practical and logical mind and is naturally well organised
- Thrives on change and enjoys dynamic diverse environments
- Is confident with high levels of self-esteem
- Is respectful, articulate and sensitive in style of communication
- Is passionate and enthusiastic about his/her career and job experiences
- Is motivated towards excellence and improvement of personal performance with a can do attitude

Skills, Knowledge and Experience:

Essential:
- NVQ Level 3 or equivalent experience in the social care/charity sector

Desirable:
- Other relevant professional memberships and/or specialist qualifications are desirable

Interviews will start taking place week commencing 1st March 2021.

For more information or to apply, please visit our website.

At Ronald McDonald House Charities UK we build and run Houses that provide a ‘home away from home’ for families who have a sick child in hospital. To do this, we recognise the importance of having strong support in our House teams.

We are excited to be able to offer a position within our Finance, Data and Technology department at Ronald McDonald House Charities. We are looking for an IT Support Analyst who is self-motivated and able to work independently to support our operations. You will have a proven track record of working in IT Service Delivery and will be responsible for ensuring the highest level of IT Support across our UK estate, including our 12 Houses.

Working with the Systems and Technology Manager, you will strive to create a technology-focused environment, ensuring technology is used as an enabler for our internal teams, at a time of growth in the Charity when there is more focus on technology than ever before. You will act as first response through providing support by phone, email and our ticket management systems, and gather common problem information to reduce incidents. The role is field based and may require frequent travel within the UK.

The Candidate Pack will provide you with more information about the role, remuneration and how to apply. Closing date for applications is midnight on Sunday 7th March 2021.

Job title: Digital Campaign Coach

Department: Relationship Management

Seniority: Minimum 4-5 years experience in a digital fundraising role

Compensation: £32.500 - £37.500 depending on experience

Location: Remote working, then London or Bristol

Closing date: 2nd of March 2021. We are reviewing applications on a rolling basis, so it is in your interest to apply as soon as possible. 

The company

At Lightful, we believe that those doing the greatest good deserve the best technology.

We’re passionate about making the best technology accessible to charities and nonprofits. Our products and solutions help organisations unleash the power of technology and make the good work they do even greater. Our products and services are designed to simplify the work and amplify the impact of charities and nonprofits. 

We offer three main services to charities and nonprofits; the Lightful Social Platform, the BRIDGE Programme and Lightful Labs. 

The Lightful Social Platform allows organisations to create, schedule and publish content to their social media pages. It is the only social media platform designed specifically for those in the charity sector and was ranked the number 1 for Social Media Management platforms built for non-profits. https://lnkd.in/dTKJmkm 

BRIDGE (Building Resilience in Digital through Growth and Engagement) combines a learning syllabus, delivered through a combination of live and recorded sessions and webinars, with the Lightful Social Platform. BRIDGE is supported by foundations and other funders, and offered out to small to medium charities that they support. The use of our social media manager helps participants to save time, learn best practice and collaborate internally more effectively. The syllabus focuses on four key digital foundations - fundamentals, storytelling, fundraising and insights. We take participants through these foundations helping them to improve confidence and competence. The BRIDGE team has worked with organisations like Comic Relief, DCMS and the Bill and Melinda Gates Foundation. We have been running a COVID-19 adapted curriculum based on Response, Recovery and Resilence themes since May this year, with 200 nonprofits from around the world currently enrolled.

Lightful Labs is a digital consultancy that offers customised services to help teams to do more. The Lightful Labs team have worked with amazing organisations like Help Refugees, London’s Air Ambulance and the Rhodes Trust to name a few. 

Lightful Values

As a registered B Corp, we’re a values-led organisation, so our values are integral to the Lightful culture. Our Lightful values are:

• To act with audacity while remembering humility
• To understand the importance of both listening and leadership
• To practice generosity whilst showing accountability
• These all lay on the foundation of respect and integrity

Role Description 

You will be part of a team responsible for coaching communications, marketing and fundraising professionals within charities and guiding them through a 6 or 12-month BRIDGE programme. This programme has been designed to assist charities in developing skills and confidence with digital and social tools, including but not limited to the Lightful Social Platform, in order to help them raise more funds. Our programme is adaptive and, alongside teaching core digital skills, can focus more on digital engagement, digital fundraising, and also building trust in vaccines.

Your role is to be the point person for digital campaigning, working across multiple cohorts to deliver 1-1 or group sessions to support nonprofit or faith-groups to build digital campaign capacity - drawing on your own experience from working at charities or agencies. This is a unique role to get hands-on with an amazing variety of nonprofits and faith-based groups from around the world and make a tangible impact on their services - from increasing fundraising results, or increasing trust in vaccines in the communities these groups serve.

Responsibilities 

First and foremost a relationship manager’s responsibility is to improve the digital campaigning and fundraising skills of the participants while helping them with digital capacity building.

• Communicating with customers through every possible medium (including face to face if and when that’s possible again!), making sure every interaction our users have with us is a positive one
• Lead the delivery of digital campaign content, ensuring it is up-to-date, relevant and leads to demonstrable outcomes
• Take 1-1 sessions with participants and review their digital campaigns content and strategy, going into detail about quick-wins or longer term gains they could make
• Manage relationships between key stakeholders of the charities within the cohort. This includes
  • Regular check-ins
  • Monitoring engagement on the Lightful Social Platform and Lightful Learning
  • Prioritise outreach based on customer need and engagement
  • Highlighting who our “Bright Sparks” (top users) are within the programme
  • Keeping customer tracker and database up to date
  • Keep customer progress decks up to date in line with their SMART objectives
  • Minimise churn or reduction of those engaging with our products/services
• Record account management within our CRM (Salesforce)
• Identify customer health within our participants
• Ensuring that our customers are both happy and also making the most of the features within the platform
• Develop content for the Masterclasses and Digital Drop-Ins to complement what is delivered in the e-learning content
• Deliver the Masterclasses and Digital Drop-Ins to participants ensuring continuous development of the content
• Inform the product team of feedback from users so that we can improve the platform
• Updating documentation in line with new platform and feature releases
• Partner with Sales to collaborate when creating new concept notes or syllabuses 
• Partner with Product when new features are being developed and released 
• Develop videos and other resources for the e-learning syllabus
• Support participants with usage on the Lightful Social Platform through live chat, email and telephone support

Essential experience

• Minimum 4 years’ digital campaigning experience in a charity
• Demonstrable experience of running digital fundraising campaigns and hitting fundraising targets
• Experience of running online campaigns that led to tangible outcomes
• Understanding of key digital fundraising methods
  • Online fundraising platforms
  • Search Engine Marketing
  • Email marketing
  • Social media marketing
  • Supporter journeys & donor stewardship
  • Online advertising and social ads
• Experience in training or consulting is essential, be prepared to speak with us about when you have had to train individuals and groups on a specific topic
• Previous experience of writing clear, engaging content for a variety of audiences
• A genuine passion for the charity sector
• Digital and social media savvy/native
• Genuine love of talking to people and helping them solve problems
• Exemplary communication skills, both written and verbal
• Self-starter who can make your their own decisions
• “Can do” attitude and willingness to get stuck in to a range of different tasks
• Comfortable to ask questions when uncertain, and elevate issues at the appropriate times
• Flexibility - ability to deal with conflicting deadlines, multiple tasks, and adjust priorities on the fly
• Experience working in fast-paced environments, including technology and Software as a Service organisations 
• Comfortable in public speaking and presenting to small and large groups of people

Optional additional experience 

• Experience in an account management, relationship management or customer success 
• Experience with using and managing a LMS (Learning Management System) 
• Fundraising consultant or digital agency experience
• Experience of peer support with other charities on social media (eg answering questions on Fundraising Chat Facebook group)
• Spanish speaker a bonus

Personal qualities 

• Excellent team player with a positive, can-do attitude
• Empathy with the users of the platform - charities, beyond profit and third sector organisations with limited budgets and time
• Warm, friendly demeanour in all interactions
• Ability to work in a highly collaborative environment, taking the initiative where necessary
• Ability to communicate clearly with people from across the company

Additional Requirement

Eligible to work in the UK without the need of visa support/sponsorship

Benefits

You will be a part of our exciting culture that fosters personal growth and development. As we expand, you will be given the opportunity to thrive in a close-knit team environment.

• Competitive salary
• Holiday entitlement is 27 days per annum, plus bank holidays (last year we had even 3.5 extra given Xmas holidays by Lightful)
• Additional paid holiday for your birthday
• Additional paid holiday for your moving day (once a year)
• Working from home buddy to integrate you into the team
• Simply Health (Claim back money on everyday healthcare costs + Access to face to face counselling)
• Asana Rebel (Custom fitness app with educational content and long-term support to help you achieve a healthy life balance)
• Tax free contribution to additional home-working costs
• Headspace (Meditation App)
• Regular events e.g. quiz, cook-along, social drinks, summer party, Christmas party
• Lightful Lottery (£50 vouchers to win)
• Lunch & Learn sessions
• Training and Development plans
• Lightful Active Challenge
• Cycle to work scheme
• Offset Earth
• Childcare vouchers
• Lightful maternity leave
• Stock Options
• Ad hoc perks e.g. hampers, plants
• Volunteering opportunities
• Lightful Kids events
• Recruitment bonus
• Remote working and health a priority - we won’t require people to travel to an office (in London or Bristol) until UK government COVID scale reaches "level 1"

Inclusion of a diverse range of opinions and perspectives is core to Lightful’s open culture and ongoing success. Therefore we never discriminate on age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation.

*No recruitment agency requests please* *We only work with direct applicants* 

QSA has fifteen years’ experience in financial capability through its award-winning project Made of Money, directly supporting people on low incomes to improve their skills and confidence around money management, as well as training professionals from across the country to better support the people they work with. Often, talking about money management is not the core part of our professional training participants’ work, but one which fits in with a whole host of other elements of support, for example around housing, parenting or employability.

In January 2021, QSA won a tender from the Money and Pensions Service (MaPS) to set up the first ever community of practice for precisely this group of people, as part of MaPS Money Guiders capacity building programme. This is an exciting project, creating an opportunity for a broad network of professionals to come together to enhance their money guidance skills, improving support for the communities they work with.

The term “community of practice” itself may be less well known but the benefits of learning from and with peers engaged in similar work is a familiar one. An alternative term is quality improvement network, a familiar concept within the healthcare and education sectors.

We are committed to a multi-faceted approach to developing the community, including building a digital platform that is user-friendly and accessible, with a plethora of stimulating and engaging resources, tools and online gatherings, supplemented by face to face forums and events when that proves possible.

Our guiding principle will be to ask practitioners to explore with us what they need to drive up quality of delivery; what formats they will find accessible and convivial; how they will action their learning and keep in touch with other members. Our approach will be interpretative rather than directive or informative. Made of Money and MaPS possess some of the knowledge practitioners need to drive up quality, but it is the network members themselves who will know what is most important and useful.

We are looking for someone who will be instrumental in facilitating a multi-channel community of practice for staff and volunteers across varied occupational sectors who provide money guidance to the public in England, helping to drive up quality by providing a safe space for practitioners with a range of prior experience to share challenges, insights and best practice. 

This is an exciting and challenging brief with a requirement to engage 60 practitioners by August 2021, facilitate a conference in November 2021, with the network growing to at least 200 by February 2022. Key performance indicators will be the numbers of participants engaged and feedback which they provide about the network’s usefulness in improving the quality of their practice.