Coordinator jobs

**PLEASE NOTE: To apply for this vacancy, please ensure you firstly download a copy of our application form from the documents section on our portal using the application link, and complete it. Click the 'apply' button and fill out your personal details in the relevant sections. Once you have submitted these you will be asked if you would like to attach any documents. At this stage please submit the completed version of the application form.**

Position: Supporter Care Coordinator                     

Salary: £27,000 - £28,500

Hours: Full time – 35 hours a week   

Contract Type: Fixed term for 12 months

Reports to: Supporter Care Manager                                 

Location: Shoreditch, East London (Hybrid Model) 

Key relationships: Fundraising Team; Operations & Finance teams, Database Team, Communications Team, Fulfilment Agency     

JOB PURPOSE

We are a team with a desire to provide excellent stewardship to our donors and maximise our fundraising potential in the UK. As the first point of contact, this role plays a vital part in ensuring our supporters receive a high standard of customer service.

You will manage our supporter care inbox and phone line, handling everything from donation enquiries to complaints with empathy and efficiency. You will also support with processing post and ensure our donors receive the appropriate acknowledgement for their support.

We are interested in hearing from candidates with a range of professional experience. If you possess empathy, patience, and strong communication skills, and have a passion for the refugee cause, please apply. Even if you do not meet 100% of the job specifications, we would still welcome your application, as we recognise that individuals bring unique perspectives and strengths to the role.

WHO WE ARE AND WHAT WE DO  

United Kingdom for UNHCR is the United Nations Refugee Agency’s national charity partner for the United Kingdom. We generate public awareness of the plight of refugees and raise funds to help protect them through UNHCR’s humanitarian operations across the world.

Our supporters include UK private individuals, communities, corporate partners, trusts and foundations. The funds we raise help UNHCR deliver emergency relief such as shelter, medical care and basic supplies to people fleeing conflict and persecution, as well as healthcare, education and livelihoods opportunities for those who remain displaced over the long term.

Nobody chooses to be a refugee, but we can all play a part in their protection, and we want those who work with us to share our values and passion for the cause.

DIVERSITY, EQUITY, INCLUSION AND BELONGING

We strongly value diversity and recognise that it is critical to our success and the cause that we serve. We are committed to providing an inclusive environment for all who work with us and strongly welcome applications from diverse backgrounds, particularly those with lived experience of being a refugee, asylum seeker, internally displaced person, or a stateless person.

UK for UNHCR is proud to have Diversity & Inclusion Working Group. The Diversity & Inclusion Working Group is a group of colleagues focusing on tasks that drive action in the implementation of our D&I Approach.  The group also works to create safe spaces that brings colleagues together for events, discussions and learning experiences that celebrate and support diversity and tackle barriers to inclusion. 

We are also open to flexibility in many ways, including an element of working from home and flexible hours. Please don’t be afraid to speak to us about this at the interview stage, so we can explore what’s possible.

Role Responsibilities  

• Manage and respond to those who contact UK for UNHCR directly by email, phone or mail and escalate queries where necessary.
• Deliver a first-class supporter experience and ensure each point-of-contact works to build and develop the engagement journey.
• Maintain accurate and up-to-date supporter records within the charity database, assist with data administration, and ensure data is handled in accordance with regulations.
• Champion supporter care best practice by resolving supporter pain points, sharing supporter insights and feedback with colleagues, and supporting fundraising teams in evaluating campaign performance to identify opportunities to improve the supporter journey.
• Assist with fulfilment agency briefs and quality control measures.
• Work with teams, agencies and third-party platforms to deliver donation processing and campaign fulfilment, ensuring efficient donor acknowledgment
• Support fundraising teams during emergencies.
• Support the fundraising team to deliver high quality in person events in as well as virtual stewardship events.
• Provide personalised in-house thanking for different supporter segments and deliver thanking initiatives such as a thankathons.
• Provide logistical and administrative support for supporter engagement activities and stewardship events, including coordination of materials, attendance lists and on-the-day support.

The above list is not exhaustive and the post holder may be required to perform duties that are not detailed above.

Personal Attributes and Experience

Essential Experience

• Experience of working in a customer care environment, interacting with supporters/customers.
• Experience of dealing directly with supporters/customers and remaining calm whilst responding to queries.

 Essential Skills/Knowledge

• Excellent written and verbal communication and interpersonal skills.
• Able to prioritise and manage multiple tasks within a collaborative team environment.
• Works effectively under pressure.
• A proactive self-starter with a drive and desire to learn and develop.
• A creative problem-solver who anticipates supporter needs.
• Passionate about UK for UNHCR’s work and want to help drive change and share this with others.
• Proficient in Microsoft Office Suite.

Desirable Skills/Experience (not compulsory)

• Experience using Salesforce or similar customer relationship management products/fundraising databases.
• An understanding of fundraising administration such as Gift Aid, marketing preferences, and direct debits.
• Experience of or interest in the charity sector, in particular humanitarian response/international development.
• Experience of working with an external fulfilment agency to deliver excellent customer service in a similar environment.
• An understanding of how to keep customer data safe and handle sensitive information responsibly, in line with relevant regulations.

WHY JOIN UNITED KINGDOM FOR UNHCR?

You will be part of a high performing agile team of talented people; all committed to build solidarity and raise funds for refugees and displaced people worldwide. You will be working in a flexible, supportive, and inclusive environment, where your work will be recognised and appraised.

What else?

Wellbeing

• 28 days’ leave per annum plus bank holidays (pro-rata).
• Employee Assistance programme providing 24/7 access to online GP, mental health support and virtual wellbeing.
• Access to 100s of perks with discounts on everyday purchases.
• Office wellness perks.
• Discount on gym memberships.
• Hybrid and Flexible Working.
• Staff socials.

Financial

• Pension scheme with an employer contribution of 8%.
• Non-contributory group life assurance scheme
• Non-contributory Income protection scheme.
• One-off contribution towards homeworking set up.
• Enhanced maternity, paternity, shared parental, and adoption pay.
• Enhanced sick pay scheme.

Development

• Comprehensive training and continuing development opportunities.
• Individual training budget.

HOW TO APPLY

If you have the relevant skills and the passion to use them to support refugees, please apply by completing our application form which is available in the documents section.   

Closing date: Sunday 26th April

Interviews date: Week commencing 4th May 2026

If you would like to discuss any reasonable adjustments to the application or hiring process that may better facilitate your participation, please contact us. We will make every effort to respond to your request for assistance as soon as possible.
 

United Kingdom for the UN Refugee Agency (UNHCR) is registered with the Charity Commission (England & Wales), charity no. 1183415. It is the UK national partner of the United Nations High Commissioner for Refugees (UNHCR), the UN Refugee Agency.

Ruils is run by, and for, Disabled people. We exist to remove the barriers that prevent Disabled people from living independent lives. Our vision is a society where all individuals have choice and control to live independently. We provide information, advice, advocacy, befriending and activities to our clients and their families.

We are working with partners to deliver Health in Your Hands, a programme focused on preventing long-term conditions and reducing health inequalities. This is a unique and rewarding opportunity for you to work one-to-one with clients to effect change whilst also having a positive impact on the wider system.

Duties and responsibilities

• Provide basic health checks (full training provided) and practical health and wellbeing support to residents in the community, escalating concerns to appropriate health professionals where required.
• Work one-to-one with residents, supporting them to make informed choices and set goals that reflect what matters to them.
• Connect people to services and community activities and support.
• Manage a varied caseload effectively.
• Maintain accurate records and contribute to the development of the service by sharing outcomes, insights and gaps in local service provision.

We are looking for someone who has:

• A strong commitment to reducing health inequalities, promoting inclusion, and working with residents in a person-centred way.
• Experience of supporting individuals with complex needs, including providing information and support to access services.
• The ability to work compassionately and non-judgmentally, actively listening and building trusted relationships.
• Experience of partnership and collaborative working, with the ability to build effective relationships across voluntary and statutory organisations.
• A working understanding of the wider determinants of health, including the impact of inequality on health and wellbeing.
• Strong communication, organisational and digital skills, including accurate record-keeping, good attention to detail, time management, and confidence using IT systems such as databases, Word and Excel.

What we can offer you:

• A vibrant and interesting work environment – every day is different.
• An experienced and supportive leadership team.
• Training and development opportunities.
• Flexible working.
• Kind and caring colleagues who work as a team.
• A cycle-to-work scheme.
• An employee assistance programme (EAP).

For further information, to download the full job description and person specification and to apply, please visit our website via the Apply button.

Closing date: 30th April 2026, with face-to-face interviews taking place during the week commencing 11th May 2026.

We operate a Guaranteed Interview Scheme; we will guarantee an interview to all Disabled applicants who meet the essential criteria for the post. Please state in a cover email if you wish us to consider you for this Guaranteed Interview Scheme.

About Us: 

Enable is a charity dedicated to improving people's wellbeing and strengthening local communities. We work with councils, charities and other local organisations to deliver health, leisure, community services and events that enrich people’s lives and strengthen our local community.

At Enable, we value our employees and our culture, focusing on embracing diversity and fostering an inclusive, flexible and fun environment for employees to perform at their best. On top of a competitive salary and flexible working environment, employees will also receive:

Benefits: 

• 30 days of annual leave (plus 8 bank holidays)
• Life Insurance
• Reward Schemes (RewardHub Membership, wellbeing budgets and cycle to work)
• A variety of social and wellbeing activities each month
• Mental Health & Wellbeing Perks (Monthly talks, Wellbeing Hour, etc)
• Gym Membership

Reports to: Senior Health and Wellbeing Programme Lead

Based: Battersea Park

Salary: £31573.08 per annum

Contract: Permanent, Full Time

Work Arrangement: 40 hours per week, 

DBS: Enhanced

Role Overview: 

This role is responsible for co-ordinating and developing Enable’s Mental Health programmes, including but not limited to Active Wellbeing; both group and personalised one-to-one exercise support for people with a diagnosis of severe mental illness.

The Health and Wellbeing Team are a passionate group of health professionals who empower people to make lasting changes to their health and wellbeing and improve their quality of life. We put the person at the centre of everything we do, building innovative initiatives that tackle barriers to improving health. We are experts at reducing health inequalities, real or perceived, and creating lasting changes. 

Main Duties/Responsibilities:  

• Responsible for coordinating aspects of Enable’s Mental Health programmes. This includes planning, delivery, identifying areas for development, promotion, and reporting.
• Deliver one to one client and community assessments with adults with SMI.
• Actively participate in staff meetings to share best practice and develop thinking, knowledge and learning.
• Identify and build partnerships and relationships with key stakeholders to support the delivery and growth of the programmes.
• Working with Enable Marketing and Communications department to develop and deliver the marketing and communication plan. This will include press releases, social media activity, creating promotional literature.
• Attend and coordinate community events to network, present and promote Mental Health and other local wellbeing opportunities.
• Monitor and document income and expenditure, working within the programme budget. Complete financial administration tasks such as creating purchase orders and invoices, according to Enable policy and procedure.
• Monitor and evaluate the impact of your work. Provide written reports, summaries and presentations as required. Collect feedback and case studies to evaluate the impact of the programmes.
• Assists in managing resources provided to support the departments work including staff, volunteers, materials, and equipment ensuring these are used and maintained effectively.

Generic Duties and Responsibilities 

• To comply with all Enable’s Codes of practice, including the Code of Conduct, and policies and procedures concerning data protection and health and safety.
• To be committed to the promotion of equality, diversity  and inclusion for others, both colleagues and clients and maintain an awareness of the equality and diversity protocol; to work to create and maintain a safe, supportive and welcoming environment where all people are treated with dignity and their identity and culture are valued and respected and to report any instances of inappropriate behaviour or discrimination.
• To be fully aware of the principles of safeguarding as they apply to children and vulnerable adults in relation to your work role. To ensure that your line manager is made aware and kept fully informed of any concerns which you may have in relation to safeguarding.
• To carry out any other reasonable duties and responsibilities within the overall function, commensurate with the grading and level of responsibilities of the post.

Safeguarding 

• Identify and report any safeguarding concerns following Enables policies and procedures
• When required, make recommendations and consult with referrers.
• Be pro-active in reporting safeguarding issues and concerns with health professionals, line management in accordance with Enable’s policy.

Skills and Experience:  

• Knowledge and understanding of the benefits of physical activity, and the barriers to being physically active.   
• Experience in working with people with Severe Mental Illness in the community or clinical setting and knowledge of how physical activity is beneficial to them. 
• Experience of conducting one-to-one assessments gathering valuable information to make decisions. 
• Experience in reporting safeguarding issues and concerns with regards to vulnerable adults when necessary. 
• Good communication and interpersonal skills, with the ability to converse with key people (including clients and the public). 
• Strong IT and web-based skills, with experience of using all applications within the Microsoft Office suite. 
• Holds an appropriate degree or equivalent qualification in health, psychology, sport or exercise sciences (or similar) to demonstrate expertise. 
• Commitment to valuing equality and diversity and understanding of how this applies to Enable. 
• Commitment to own professional and personal development and willingness to undertake training and development as appropriate to the role.
• Flexibility; able to work at multiple locations, and work hours required by post including early mornings, evenings, weekends and bank/public holidays. 

Are you passionate about making a real difference in mental health services? Do you have strong leadership skills and a commitment to promoting recovery and wellbeing? If so, we want to hear from you.

We are seeking a Crisis Café Team Coordinator to join our dynamic Journey Recovery Hub, a vital out-of-hours service supporting individuals experiencing mental health crises in Richmond and Kingston.

The Role

As the Crisis Café Team Coordinator, you will work in partnership with a second Crisis Cafe Team Coordinator to:

 •  Lead and coordinate the daily operations of two Crisis Café sites.

 •  Support a dedicated team of staff and volunteers, fostering a welcoming and collaborative environment.

 •  Deliver high-quality, person-centred care that empowers individuals to manage their mental health and avoid crises.

 •  Build strong partnerships with local services, promoting the Café and its impact.

 •  Drive service excellence, identifying areas for improvement and ensuring compliance with best practices.

This role combines casework with operational management, offering an exciting opportunity to develop your leadership skills while making a meaningful impact in the community.

What You’ll Bring

We’re looking for someone who excels in leadership, organisation and communication, with the ability to manage high-intensity environments and complex situations.

Essential Skills and Experience:

 •  Proven ability to support individuals in crisis, helping them develop self-management strategies.

 •  Experience managing small teams and volunteers.

 •  Strong understanding of mental health services and the recovery approach.

 •  Excellent communication and administrative skills. 

Desirable Skills:

 •  Mental Health First Aid or Suicide Prevention training.

 •  Knowledge of national suicide prevention strategies.

 What We Offer

· A supportive and collaborative work environment.

· Opportunities for professional development, including training and supervision.

· The chance to make a tangible difference in the lives of individuals experiencing mental health crises.

· Flexible working

· 25 days annual leave plus bank holidays per year, increasing by 1 day per full year of service (up to a maximum of 30 days) [pro rata]

· Contributory pension

· Bonus 1 day of annual leave per year over the festive period (pro rata)

· Employee Assistance Programme (EAP) which includes free counselling sessions

· Paid time off for medical appointments

· Staff away days and socials

Shifts include evenings and weekends across two locations:

 Hampton Road, Twickenham, TW2 5QB

 Alfriston Centre, 3 Berrylands Road, Surbiton, Kingston, KT5 8RB

Apply Now

If you are ready to lead with compassion, resilience, and strategic insight, apply today to become part of our dedicated team!

We are actively interviewing for this role. 

The successful candidate will need to undergo an Enhanced DBS check.

Richmond Borough Mind is committed to equal opportunities and encourages applications from all backgrounds.

Let’s build a stronger, healthier community together.

 Job Title: Customer Experience Coordinator

Salary: Living Onsite - £25,685 per annum (Band C, Level 3)

Living Off Site - £27,445 per annum (Band C, Level 3)inclusive of OLW

 Location:  Gilwell Park, Chingford, E4, 7QW

 Contract Type: Permanent

 Working Hours: 35 - per week worked on a rota basis, including weekends

About the role

There’s a lot of work that goes on behind the scenes to build great experiences for our customers. This role is all about understanding our customers’ needs and expectations, matching them to an amazing adventure at one of our centres, and supporting our centres to deliver it.  Do you have what it takes to be our Customer Experiene Coordinator.

Key responsibilities

Customer Service and bookings

• Deliver friendly, helpful support across email, phone, live chat, and social channels.
• Advise customers on suitable products and bookings based on their needs.
• Meet service standards, SLAs, and brand guidelines to ensure a positive customer experience.
• Manage bookings pre-visit and provide post-visit aftercare.

Administration

• Process bookings and enquiries using internal systems (e.g. SharePoint, Cinolla, Zendesk).
• Handle payments, invoices, and basic financial tasks.
• Convert enquiries into confirmed bookings.

Centre Support

• Plan activity programmes tailored to group needs.
• Coordinate with centre teams to ensure smooth customer journeys.
• Support compliance, safety checks, and operational procedures.

What you’ll need:

• Prior experience in providing high-quality customer service
• Prior experience in outdoor education, residential centres or a related industry
• Excellent customer service and interpersonal skills.
• Effective written and verbal communication.
• Attention to detail and organisational skills.

Benefits:

• We are an award-winning Charity of the Year (Charity Times Awards 2022) with over 400 employees across multiple locations across the country.
• 28 days holiday and going up to 32 days after 2 years’ service plus additional days at Christmas
• Flexible working hours
• Work in a way that suits you, your role and your department
• Double matching pension up to 10% of gross salary

For a full list of our benefits, click .

Closing date for applications: 23:59 on Wednesday, 29th April 2026

Interviews will be held in person at Gilwell Park on Thursday, 7th May 2026.

Strictly no agencies. 

The Scouts is an equal opportunities employer and we are committed to fostering an inclusive environment where everyone feels valued and empowered to contribute. We offer flexible working arrangements to support diverse needs and lifestyles, ensuring that our teams can thrive both professionally and personally. We welcome and encourage applicants from all walks of life, believing that varied perspectives strengthen our innovation and community. Your unique experiences and ideas are essential to our success, and we look forward to hearing from all voices.

Due to the frequency of travel required, applicants should be based within reasonable travelling distance of the Midlands delivery areas, ideally within the West Midlands, and must have access to a vehicle.

Do you want to make a difference in the lives of others?

Do you want to work with like-minded professionals in a supportive team?

Rees supports people who have experienced foster care or residential care at any stage in their lives, including those with custodial experience. We recognise the importance of lifelong support networks and aim to help care experienced people thrive in all aspects of their lives.

We listen and offer help and advice across a wide range of areas, working with public and voluntary sector partners, businesses and other organisations.

Overview

The Regional Project Co-Ordinator will support the planning, coordination and delivery of programmes and initiatives for care experienced people.

Working closely with colleagues, delivery partners and stakeholders, you will help ensure programme activity runs smoothly and reaches those who may benefit most. The role combines project coordination with hands on delivery, including supporting workshops, events and engagement activity.

This is an exciting opportunity to contribute to meaningful work that improves wellbeing, connection and life outcomes.

Key Responsibilities

1. Project Management

• Coordinate the day to day delivery of programmes and initiatives
• Support the planning and delivery of workshops, events and activities
• Attend and assist with delivery sessions alongside partners
• Maintain project plans, monitor progress and adjust activity where needed
• Coordinate delivery partners to ensure services meet the needs of care experienced people

2. Communication and Stakeholder Management

• Build and maintain strong relationships with delivery partners, commissioners and stakeholders
• Act as a key point of contact for stakeholders
• Address issues promptly and effectively
• Organise meetings and ensure clear communication and follow up
• Prepare and share updates and reports

3. Performance Monitoring and Reporting

• Monitor delivery against agreed KPIs
• Maintain accurate project documentation including reports and risk logs
• Track budgets and flag any issues
• Collect and analyse feedback and outcome data
• Support reporting to commissioners and funders
• Identify opportunities to improve programme delivery

4. Budget Monitoring

• Liaise with the finance team regarding project budgets
• Identify and escalate any financial risks or concerns

5. Quality and Compliance

• Support quality assurance processes to maintain high standards

6. Additional Duties

• Participate in meetings, training and events as required
• Contribute to continuous improvement of programmes
• Work in line with the charity’s vision and values
• Respond flexibly to changing demands
• Act as a positive ambassador for the organisation
• Undertake continuing professional development
• Carry out other duties as required

Qualifications and Skills

Essential

• Ability and willingness to travel regularly across the Midlands, with a focus on the West Midlands
• Access to a vehicle
• Experience coordinating projects or programmes, ideally within health, social care or the voluntary sector
• Strong organisational and time management skills
• Excellent communication skills
• Ability to manage multiple priorities and work accurately
• Experience analysing data and preparing reports
• Budget awareness
• Problem solving skills
• Proficiency in Microsoft Office and project tools

Desirable

• Local knowledge of the Midlands communities, particularly the West Midlands
• Understanding of the challenges faced by care experienced people
• Project management qualification such as PRINCE2

Personal Attributes

• Comfortable engaging with participants and stakeholders in workshops and events
• Empathetic and compassionate
• Proactive and solution focused
• Able to work independently and as part of a team
• Professional and trustworthy

We welcome applications from all backgrounds and particularly encourage applications from those who are care experienced. The closing date for this role is Friday 8th May 2026 at 9am. 

Supporter Engagement Coordinator
Contract: Permanent
Hours: Part-time, 24.5 hours per week, Monday – Friday.
Location: SIA House, Milton Keynes, Hybrid working is available
Salary: £36,090 per annum FTE (£25,263 per annum for 24.5 hours per week)

Thank you for your interest in joining our special charity!

About Us

The Spinal Injuries Association is committed to a singular vision: a fulfilled life for everyone affected by spinal cord injury.

Everyone has a right to live a fulfilled life and that means the life they choose, a life that has the same opportunities as everyone else. We are the expert guiding voice for life after spinal cord injury.

About the Role

In this role you will help to grow, strengthen, and develop SIA’s voluntary income from individual supporters. Working with the supporter engagement manager, you will deliver individual giving activities to build SIA’s relationship with supporters so that they are actively, emotionally and financially invested in our work.

We are looking for an individual who is motivated, results-oriented, with a passion for developing relationships with donors and making a positive impact. Supported by the fundraising assistant, you will work with staff across the organisation, to retain and steward relationships, as well as attract new donors to maximise income across established streams. This role is also responsible for helping to identify and develop mid-level donors and other key supporters.

Benefits

• Annual leave: 28 days per holiday year plus bank holidays, increasing to 30 days after two years of service (pro-rated for part time employees)
• Access to Group pension scheme (6% employer contribution)
• Access to Group life assurance scheme
• Access to Healthcare cash plan
• Access to Employee assistance programme (EAP)
• Employee volunteer days
• Access to discounted gym membership
• Free car parking at Milton Keynes, Head Office
• Investing in Our People - all members of staff are encouraged to discuss their development plans and aspirations with their line manager. A budget is available for talent development.

This post will play a critical role in achieving our ambitions. We hope that the role inspires you and we look forward to receiving your application.

Closing date: 9am Wednesday 22 April 2026
Interview date: Thursday 30 April 2026 at SIA House, Milton Keynes

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

At SIA, we value diversity. We are committed to providing an inclusive and supportive environment as we believe diversity fosters a more innovative, creative, and caring culture.

We are striving to create a culture that fully represents all the communities we serve. We are an equal opportunity employer, and all applicants will be considered for employment regardless of race, age, ethnicity, religion, sexual orientation, gender, gender identity, family or parental status, or disability status.

No agencies please.

Due to the frequency of travel required, applicants should be based within reasonable travelling distance of Greater Manchester, ideally within the North West, and must have access to a vehicle.

Do you want to make a difference in the lives of others?

Do you want to work with like-minded professionals in a supportive team?

Rees supports people who have experienced foster care or residential care at any stage in their lives, including those with custodial experience. We recognise the importance of lifelong support networks and aim to help care experienced people thrive in all aspects of their lives.

We listen and offer help and advice across a wide range of areas, working with public and voluntary sector partners, businesses and other organisations.

Overview

The Regional Project Co-Ordinator will support the planning, coordination and delivery of programmes and initiatives for care experienced people.

Working closely with colleagues, delivery partners and stakeholders, you will help ensure programme activity runs smoothly and reaches those who may benefit most. The role combines project coordination with hands on delivery, including supporting workshops, events and engagement activity.

This is an exciting opportunity to contribute to meaningful work that improves wellbeing, connection and life outcomes.

Key Responsibilities

1. Project Management

• Coordinate the day to day delivery of programmes and initiatives
• Support the planning and delivery of workshops, events and activities
• Attend and assist with delivery sessions alongside partners
• Maintain project plans, monitor progress and adjust activity where needed
• Coordinate delivery partners to ensure services meet the needs of care experienced people

2. Communication and Stakeholder Management

• Build and maintain strong relationships with delivery partners, commissioners and stakeholders
• Act as a key point of contact for stakeholders
• Address issues promptly and effectively
• Organise meetings and ensure clear communication and follow up
• Prepare and share updates and reports

3. Performance Monitoring and Reporting

• Monitor delivery against agreed KPIs
• Maintain accurate project documentation including reports and risk logs
• Track budgets and flag any issues
• Collect and analyse feedback and outcome data
• Support reporting to commissioners and funders
• Identify opportunities to improve programme delivery

4. Budget Monitoring

• Liaise with the finance team regarding project budgets
• Identify and escalate any financial risks or concerns

5. Quality and Compliance

• Support quality assurance processes to maintain high standards

6. Additional Duties

• Participate in meetings, training and events as required
• Contribute to continuous improvement of programmes
• Work in line with the charity’s vision and values
• Respond flexibly to changing demands
• Act as a positive ambassador for the organisation
• Undertake continuing professional development
• Carry out other duties as required

Qualifications and Skills

Essential

• Ability and willingness to travel regularly across Greater Manchester, with occasional travel across the North West
• Access to a vehicle
• Experience coordinating projects or programmes, ideally within health, social care or the voluntary sector
• Strong organisational and time management skills
• Excellent communication skills
• Ability to manage multiple priorities and work accurately
• Experience analysing data and preparing reports
• Budget awareness
• Problem solving skills
• Proficiency in Microsoft Office and project tools

Desirable

• Local knowledge of the Greater Manchester and North West communities
• Understanding of the challenges faced by care experienced people
• Project management qualification such as PRINCE2

Personal Attributes

• Comfortable engaging with participants and stakeholders in workshops and events
• Empathetic and compassionate
• Proactive and solution focused
• Able to work independently and as part of a team
• Professional and trustworthy

We welcome applications from all backgrounds and particularly encourage applications from those who are care experienced. The closing date for this role is 8th May 2026. We reserve the right to close this job early if volume of applications is high. 

We are seeking a dynamic individual to coordinate a multi-year racial equity partnership programme called “Leadership Lighthouses”.

This is a unique opportunity to be part of a groundbreaking mission to support the development of social purpose leaders from Global Majority backgrounds.

In this role, you will collaborate closely with partners, participants, and a team of skilled facilitators to coordinate programme planning, logistics and successful delivery, ensuring a high quality experience for all involved.

The key responsibilities of the role are to:

• Lead day-to-day programme coordination, ensuring milestones are met, project plans remain live and up to date, and risks or delays are proactively identified, communicated, and mitigated to support timely delivery.

• Act as the key operational contact for the programme, coordinating task allocation and communications with the programmes team, steering group, and wider stakeholders to ensure timely, high-quality information flow aligned with project milestones.

• Coordinate monitoring and evaluation schedules and data collection.

• Coordinate steering group meetings.

• Coordinate communications and agreements with facilitators, programme contributors, partners and venues.

• Coordinate participant recruitment processes, working closely with the Programmes Administrator to ensure smooth application, selection, and onboarding in line with project milestones.

• Support the Director of Programmes in moderating applications and conducting applicant interviews.

• Assess learner needs and coordinate learning and accessibility adjustments in collaboration with the Director of Programmes; hold meetings or calls with participants and facilitators to understand additional needs and ensure a positive programme experience, and liaise with relevant colleagues on implications for delivery.

• Coordinate logistics for both in-person and online programme sessions.

• Monitor the safeguarding inbox and liaise with the Director of Programmes, Safeguarding Lead, and facilitators to agree and implement appropriate follow-up actions.

• Support logistics and administration for facilitator training and development sessions.

• Monitor and track the programme budget, support financial reporting, and collaborate with the Director of Programmes to ensure efficient use of resources.

• Conduct desktop research in line with the location decision framework when establishing locations for future programmes.

• Coordinate and respond to participant communications, working in collaboration with the Programmes Administrator and Director of Programmes.

• Work with the Marketing team to provide regular updates on programme progress, providing relevant programme information to support marketing and promotional activities.

About You

We seek a highly organised individual with exceptional attention to detail and the ability to communicate clearly and efficiently, who brings an inclusive approach and is driven to ensure that the Leadership Lighthouses programme is impactful, and delivers a positive experience for partners, participants and their communities.

How to Apply

If this sounds like you, we’d love to hear from you! Take a look at the full job description, which includes details on the key responsibilities and application process.

We’re committed to fostering an inclusive and welcoming environment where everyone is valued and respected. We run a blind recruitment process to ensure fairness and equity, anonymising applications so that you are assessed solely on your experience and potential.

Key Dates

• Applications close: 11:59pm Sunday 26 April 2026

• Initial interview (online): Wednesday 13 May 2026

• Final interview (in person, in London): Wednesday 20 May 2026 (flexibility can be discussed)

The Programmes Coordinator plays a central role in delivering our community-based services. You will coordinate and support the delivery of programmes, peer-support groups, drop-ins, and activities, while managing referrals and supporting accessible, person-centred service delivery.

ALAG is a user-led, pan-London membership charity supporting autistic adults without a learning disability. The Autism Hub sits under ALAG and provides advocacy, peer support, counselling, advice, activities, and training—connecting people to services that improve wellbeing and quality of life.

Key Responsibilities

• Coordinate referrals, assessments, and service allocation
• Organise groups, drop-ins, and community activities
• Support delivery of counselling and advocacy services
• Manage schedules, bookings, venues, and online sessions
• Handle enquiries, inboxes, and appointment coordination
• Maintain accurate records and support reporting (GDPR compliant)
• Support service users with access, adjustments, and signposting
• Liaise with staff, volunteers, and external partners
• Monitor capacity and escalate risks or issues

About You

Essential

• Experience in administration, coordination, or similar role
• Experience in community, voluntary, health, or social care settings
• Understanding of autistic/neurodivergent needs
• Strong organisation and communication skills
• Confident IT skills (databases, email, online platforms)
• Commitment to inclusive, person-centred practice

Desirable

• Lived experience of autism
• Experience coordinating groups or supporting volunteers
• Knowledge of local services

Additional Information

• Community-based role with some evening/weekend work (with notice)
• Training and development provided

About the role

We’re looking for a proactive and creative Communications Co-ordinator to support the delivery of our global communications and member engagement activities.

This is a varied, hands-on role where you’ll help deliver digital content, manage social media channels, support campaigns such as World Obesity Day, and ensure our members receive high-quality, engaging communications.

You’ll be part of a small, collaborative team working at the heart of global health advocacy.

Key responsibilities

Communications & Digital Content

• Schedule and publish content across social media platforms
• Monitor channels, respond to enquiries, and track engagement trends
• Create and upload website content, including news and events
• Draft and design email campaigns and newsletters
• Source and develop content with members, experts and lived experience voices

Design & Content Production

• Support creation of visual content (graphics, templates, simple video edits)
• Prepare marketing materials for campaigns and events

Membership & Team Support

• Help manage shared inbox and respond to enquiries
• Maintain organised content and communications systems
• Support member communications and engagement activities
• Assist with CRM systems (Salesforce/Pardot) and contact lists
• Contribute to key campaigns, including World Obesity Day

About you

We’re looking for someone who is organised, creative and eager to build a career in communications within the global health or non-profit sector.

You will bring:

• Experience managing social media or digital communications
• Strong writing and editing skills
• Good organisational skills and attention to detail
• Confidence working across multiple tasks and deadlines
• A collaborative, proactive approach

Desirable:

• Basic design or video editing skills
• Experience with email marketing or CRM systems
• Interest in global health, advocacy or non-communicable diseases

Why join us?

• Be part of a global organisation driving real-world impact
• Work on high-profile campaigns and international initiatives
• Support a mission focused on equity, systems change and better health outcomes
• Join a supportive and collaborative team environment

Impact & Communications Coordinator

Salary: c.£30,000
Contract: Permanent | 35 hours per week
Location: Hybrid (North London & homeworking)

FEAST With Us (FEAST) is looking for a driven and creative Impact & Communications Coordinator to lead the measurement, evaluation and communication of our work tackling food insecurity across London. This pivotal role combines impact evaluation, data analysis and storytelling—using evidence to improve our services, strengthen fundraising, and clearly communicate the difference FEAST makes to individuals and communities.

About Us

FEAST improves the nutrition, wellbeing and health of people at risk of food insecurity. We deliver nutritious community meals, and Healthy Eating on a Budget programmes across London venues, working in partnership with charities and community organisations.

Key Responsibilities

• Lead FEAST’s impact measurement, evaluation and learning, including Theory of Change and impact frameworks
• Collect, analyse and interpret qualitative and quantitative impact data
• Produce accessible impact reports, case studies and insights
• Support funding applications and reporting with robust evidence
• Develop and deliver FEAST’s communications and marketing strategy
• Create engaging digital and print content (website, social media, newsletters, reports)
• Manage FEAST’s website and ensure consistent brand messaging and tone of voice
• Build relationships with partners, ambassadors and stakeholders

About You

You will have:

• At least 2 years’ experience in charity impact/evaluation
• At least 2 years’ experience in communications or marketing
• Strong data analysis, writing and storytelling skills
• Excellent organisation and project management abilities
• Experience using tools such as Excel, PowerBI, Mailchimp, CMS/WordPress and Canva
• A strong commitment to FEAST’s mission and values

Knowledge of food insecurity, nutrition, PowerBI dashboards, PR or policy work is desirable.

Key Benefits

• 25 days annual leave + bank holidays
• Pension: 3% employee / 5% employer contribution
• Enhanced maternity and paternity leave
• Flexible hybrid working
• Supportive, mission‑driven team culture

How to Apply

Send your CV and covering letter by 5pm, Friday 24 April 2026. Applications reviewed on a rolling basis.

Food Project Coordinator

This role will primarily coordinate our growing food club project, Bristol Goods, but will also provide support for our other services that utilize food to engage people in support and build community connections. 

Caring in Bristol has a legacy of food-based projects; from our inception as Caring at Christmas, through to Cheers Drive, our pandemic response service. We have a fantastic network in the city’s food and hospitality sector which enables us to work in creative ways to alleviate housing insecurity. 

As Food Project Coordinator, you will play a central role in organising our food club operations and ensuring Caring in Bristol upholds food safety standards. A significant part of the role will be centred around building relationships with our food club members and the volunteers that help deliver the service. 

The postholder will also have the opportunity to contribute to other food-centred activity within the charity, including food provided to our young people’s services and Caring at Christmas. 
 

Key responsibilities 

The workload for the role is split in approximately the proportions: 

~60% of the role 

Food logistics and coordination  

• Support the Senior Project Coordinator to oversee the sourcing, supply and distribution of food, ensuring a consistent and balanced provision of fresh and ambient products for service users each week. This includes driving the Caring in Bristol van (full UK driving licence essential).

• Coordinate and monitor the stock of food, ensuring there’s always sufficient stock levels to cover all the food clubs

• Coordinate the weekly Fareshare delivery and sorting/preparation of food in line with organisational procedures 

• Support the Bristol Goods Team to uphold food safety management within the organisation, ensuring our warehouse space is adequately clean and organised at all times 

• Manage Bristol Goods volunteers on shift to ensure they understand how to carry out their role safely, and enjoy their experience

• Supervise the on-site running of the food clubs on a Rota basis with other Caring in Bristol staff. This does involve cash handling and taking payments.

• Support Senior Project Coordinator to form working relationships with our food suppliers and food sector contacts, and seek out potential new opportunities that could benefit the resilience and breadth of Caring in Bristol’s food offer 

• Supporting the delivery of our other food projects including Bristol Youth Goods. 

• Follow organisational safeguarding, health and safety, data protection, COSSH and van procedures. 

~30% of the role 

Food Club Member Support 

• Interact with members and signpost them to relevant services within Caring in Bristol, in the local community, and city wide.

• Keep up to date with support services across the city to provide appropriate signposting and referrals. 

• Provide support and build relationships with Food Club members through informal check-ins and identify those who may be experiencing challenges impacting their housing or wellbeing. Provide appropriate assistance, including but not limited to, form filling, applying to external volunteering opportunities or training and referring to additional services.

• Uphold the safety and safeguarding of members in the delivery and development of the Bristol Goods service.

• Record members’ attendance, support provided and engagement on our database in line with data protection policies and regulations. 

• Take ownership of our community noticeboard, sharing opportunities and support options in the area. 

~10% of the role  

Other Responsibilities 

• Organisational development work, including; attendance at team meetings, safeguarding reviews and participating in the volunteer support and training. 

• Follow Caring in Bristol policies and procedures and observe our Code of Conduct. 

• Actively participate in and attend supervisions, reflective practice, annual appraisal processes and identified training. 

• Promote the aims and objectives of the charity and present a positive image of Caring in Bristol through good public relations, communications with visitors, young people, guests, people who use our services and the local community. 

#Food_Project _Coordinator #Project_Coordinator #Project_Coordination 

37.5 hours per week / permanent / working onsite Monday – Friday 9am-5pm

YMCA DownsLink Group is the leading charity for children and young people across Sussex and Surrey. We offer safe homes, mental health support and trusted advice.

We believe that every child and young person has the right to be safe, heard and to shape their own future. We work alongside them to make that happen.

We are here for children and young people, many of whom face multiple challenges and need our support.

Our Values - we do what’s right, we work with heart, and we build real connections – guide us in all our actions.

The focus in our housing services is to help develop the young people’s skills and confidence so that they can move on from supported accommodation and live independently.

Do you take pride in creating safe, welcoming homes that make a real difference in young people’s lives?

Our Maintenance team works across multiple properties to give our residents a good quality, safe home, working closely with project staff to identify repairs required, make repairs, undertake ad hoc cleaning and decoration, ensure compliance with health and safety regulations, and to make empty homes ready for re-occupation.

We have sites across East Sussex, centred around our Foyers in Eastbourne and Hastings. These services provide 24-hour supported housing for young people aged 16–25, offering low to medium levels of housing-related support. There are homes throughout East Sussex for young people we continue to support into independence via our Transitional Housing teams, these are typically larger shared houses of four to eight residents sharing some communal facilities such as bathrooms and kitchens. In total there are approximately 180 residents in East Sussex that the maintenance team oversee.

As a Painting and Decorating Coordinator, you will be based in either Eastbourne or Hastings, East Sussex, and will be required to travel and work across any of our YMCA DLG sites, with demand varying throughout the year. A full UK driving licence is therefore essential, and a vehicle will be provided.

A key part of the role involves redecorating empty homes to prepare them for new residents. This work must be completed promptly, to an agreed and consistent standard, and with clear communication to site and maintenance teams to ensure properties can be relet within void target times.

You will also carry out planned redecoration within communal areas of our accommodation, as well as offices and workspaces used by our staff and volunteers.

If you’re excited about this role but your experience doesn’t match every single requirement, we still encourage you to apply. We know that skills and potential come in many forms, and your background may offer valuable transferable strengths.

Experience, Knowledge and Qualifications

We are looking for someone who brings:

• Relevant Painting and Decorating qualifications (e.g., City & Guilds, NVQ or equivalent).
• Practical experience in maintenance, cleaning, or decorating within supported housing, residential, or community‑based settings.
• A proven track record of delivering high‑quality work, with at least two years’ experience undertaking duties similar to those required in this role.
• A strong commitment to safety, quality, and resident wellbeing, ensuring all work is completed to a consistent and professional standard.
• Good knowledge of health and safety requirements relevant to painting, decorating, and maintenance work, including safe working practices and compliance procedures.
• An understanding of professional boundaries, alongside awareness of the challenges faced by vulnerable young people and how these may influence behaviour.
• A proactive and organised approach to managing workload, with the ability to prioritise effectively.
• Strong team‑working skills, with the confidence to both support and appropriately challenge colleagues where needed.

CLOSING DATE: Sunday 19 April 2026 at midnight. If we find the right candidate sooner than expected, we may close the advert early - so early applications are strongly encouraged.

Please note that we are unable to offer a work permit or visa sponsorship for this role; applicants must already have the right to live and work in the UK independently.

An inclusive workplace We are committed to policies and practices of equity, diversity, and inclusion and to supporting our people to make sure our culture is consistent with this commitment. 

Accessibility If you require assistance or have questions regarding the application process, please do contact us.

YMCA DLG requires all staff and volunteers to be committed to safeguarding and promoting the welfare of children and young people, and to respond proactively to safeguarding concerns. 

Successful applicants will undergo a thorough background screening process, conducted by an accredited third-party provider. This includes an Enhanced DBS check (with Children’s and Adults’ Barred Lists) as well as comprehensive reference and activity checks.