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Join Clore Social Leadership at an exciting moment for the organisation as we begin delivering a new strategy to expand our reach, deepen our impact and strengthen our voice across the social sector. We are looking for a confident and creative Marketing and Communications Coordinator to help bring this work to life.
Clore Social Leadership has supported more than 5,000 individuals from nearly 3,800 organisations through leadership development programmes, courses, events and research. Our work supports leaders across the UK social sector who are working to create change in their communities, organisations and movements. We are committed to advancing justice, equity, diversity and inclusion, and to challenging traditional ideas about who leadership is for.
In this role you will take ownership of the delivery of our marketing and communications activity, helping to grow our audiences, promote our programmes and strengthen our position as a thought leader in inclusive leadership.
What will you be doing?
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Creating engaging content and campaign materials across digital channels
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Managing the website and developing new content
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Leading digital campaigns across social media
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Supporting paid advertising campaigns
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Analysing campaign performance and audience engagement
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Planning and delivering email marketing and newsletters
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Supporting audience journeys and engagement across our platforms
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Collaborating with colleagues, partners and external suppliers
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Supporting marketing for events, programmes and organisational activity
Interested? Read the full job description and apply with a tailored CV and cover letter. We look forward to hearing from you.
In line with the Equality Act 2010, we are committed to offering reasonable adjustments throughout the recruitment process and beyond. If you need support or have any questions about the job description, please do not hesitate to contact us.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We are looking for a motivated self-starter keen to take on new challenges, and to adapt their varied skills to join us and support our community. This role will have you tackling different things every day and is supported by the external expertise of our HR advisors so a good level of support is in place. You will ensure that our office runs smoothly, and that our key corporate and HR processes and procedures are carried out, comply with law and with our policies.
Working with everyone, you’ll actively enjoy the collegiate atmosphere which we value as a team. You will be curious, courageous, able to quickly understand our work, (and to ask for help when you don’t) and you’ll have the self-belief and capacity to develop trusting relationships with stakeholders at every level. You will have an appetite for detail, and a focus on standards.
See the attached Job Description for more details.
How to Apply
We will be assessing applications on a rolling basis.
The closing date and time for applications is 9am, 26th March 2026.
We reserve the right to close applications prior to the closing date if we receive elevated levels of interest and/or secure a successful applicant for the role.
- Please send us an up to date CV including a daytime phone and email contact and a brief covering email of no more than 250 words indicating your own assessment of whether you think you meet the criteria to be considered for this role. (details in the job description).
- IMPORTANT: please use "Office & HR Support Coordinator Application" as your email subject line.
- We will contact suitable candidates to arrange a short call with the CEO of no more than 10 minutes as this post will work closely with the successful candidate.
- Some candidates will then be invited for interview in person at our offices in South Kensington.
We want equal access to challenging learning and adventure in the wilderness as an unbeatable preparation for adult life.



The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Are you an excellent communicator who is able to motivate and empower others?
We are looking for a new team member to join our service supporting Carers across Havering to improve their health and wellbeing, and access wider support that meets their needs.
This is a great opportunity to support local communities, working with Adult Carers and Young Adult Carers and helping them to make informed choices, build confidence, sustain their independence, and access support that meets their individual needs. You will carry out assessments to understand people’s individual circumstances and level of need, working together to co-produce support plans. This will involve meeting Carers in community settings and conducting home visits. The team also facilities coffee mornings and activities offering Carers opportunities for peer support and to take a break from caring.
You’ll build on your local knowledge to signpost and facilitate access for Carers to support services, including financial and benefit advice, housing, health and safety home systems, and leisure and social activities. You will support the development of escalation plans so that Carers are prepared for unforeseen circumstances that would impact negatively on ability to care.
This is a part-time role (22.5 hours), and applicants should have relevant personal or professional experience of working with Carers and/or vulnerable adults in a relevant sector. It’s essential that you are confident using IT and maintaining excellent records. You’ll need a practical understanding of barriers faced by Carers, and an awareness of cultural differences and access to services.
Due to the area covered by the service, you will need a valid UK driving licence and access to your own vehicle.
Apply today!
We offer our employees:
· Inclusive values-based environment
· Competitive remuneration package
· Workplace pension scheme
· Generous annual leave entitlement plus bank holidays
· Carers Leave
· Opportunities for hybrid working
· Benenden Health Care
· Death in Service Benefit
· Cycle to Work Scheme
· Employee Supported Volunteering scheme
· Development opportunities
· and more
Imago is committed to Safer Recruitment practices, and the post is subject to references and an enhanced Disclosure and Barring Service check.
Please either submit your CV with a short covering note or visit our website for full details.
Imago recognises that many people in our society experience discrimination or lack of opportunity for reasons that are not fair. We aim to create a culture that respects and values each other’s differences, and see these differences as an asset, as they improve our ability to meet the needs of the organisations and people we work with. We proactively seek to increase opportunities for inclusion and celebrate diversity across our organisation and within communities.
Imago recognises its duty to safeguard and promote the welfare of the children, young people and adults at risk who access its services or with whom it comes into contact.
Imago provides support and opportunities to people, families, and communities across Kent, East Sussex, Medway and South London


The client requests no contact from agencies or media sales.
Student Voice Coordinator (Student Leadership)
£25,809 gross per annum, 35.5 hours per week
The Role
This role is part of the Student Voice & Representation department working collectively with colleagues delivering the Guild’s student advice, representation, democracy, policy and campaigns work. The Student Voice & Representation Team is part of the Community & Representation Directorate.
The Student Voice Coordinator (Student Leadership) role is to support delivery of the Student Voice & Representation departmental plan. We expect Coordinators to help to create an inclusive and engaging environment for all.
The role is required:
To support the Guild to become an expert in the student experience at Birmingham and to develop high impact campaigns that make changes for students on the issues that matter the most.
To support the development and training of student leaders, who are engaged with democracy, campaigns, and other change making activity, at Birmingham and equip them with skills, tools, and knowledge to deliver their change.
To provide elected Officers and student leaders with appropriate support in their roles to represent students at Birmingham.
The Benefits
We offer great benefits including:
- 36 days annual leave (including 8 Bank Holidays and 7 Closed Days), rising to 42 days after 5 years’ service, meaning you will not work during Christmas, New Year or Easter.
- Full sick pay from the moment you start working for us.
- A comprehensive suite of basic training for all employees which includes Equality & Diversity, Mental Health Awareness and Data Protection
- Discounted membership rates at University of Birmingham Sport & Fitness
- The opportunity for new staff to join the NEST pension scheme. The Guild contributes a matched payment of between 4-6% of your salary
- A range of wellbeing benefits
We are a Times 100 Best Companies to Work For employer and in our most recent staff survey (March 2023) 78% of our staff said they would recommend this organisation as a good place to work.
The Guild of Students is committed to equity, diversity and inclusion and welcomes applications from all members of the community.
Closing date for applications: Wednesday 18th March 2026, 9am.
The provisional interview date for this role is Tuesday 31st March 2026.
Birthrights is the UK’s leading charity championing respectful, rights-based maternity care. We believe every woman and birthing person has the right to dignified, personalised care throughout pregnancy and childbirth.
We are looking for a Training & Community Development Co-ordinator to support and co-deliver our human rights in maternity care training programme and strengthen our community-rooted work.
In this role, you will:
- Coordinate and support online and in-person training sessions across the UK
- Co-facilitate training for healthcare professionals and community organisations
- Build strong, trust-based relationships with grassroots partners
- Centre co-production and lived experience in training design
- Help ensure learning from communities informs wider movement-building and systems change work
We are looking for someone with experience of delivering training, strong facilitation skills, and a commitment to anti-oppressive and trauma-informed practice. You will be highly organised, collaborative and motivated by advancing human rights in maternity care.
If you are passionate about community power, justice and reproductive rights, we would love to hear from you.
Download the full Job Pack below for complete details, including the job description, person specification and how to apply.
Application deadline: 12pm on Monday 16th March
The client requests no contact from agencies or media sales.
We are a small, dynamic charity delivering community-led projects and initiatives that seek to both empower and improve the lives of family carers living across Wales.
The Finance and Governance Officer is responsible for the day-to-day financial management, governance support, and administrative oversight of the charity. This role ensures accurate and timely reporting of financial data, effective management of budgets, and compliance with statutory and regulatory requirements for finance and audit. Additionally, the postholder provides key governance support, facilitating the smooth running of the Board of Trustees, maintaining company records, staff records, and ensuring HR policies are reviewed and adhered to.
This position is crucial for maintaining the charity’s operational integrity and supports strategic decision-making by providing robust financial insight and governance expertise.
The role will also play a key role in identifying/sourcing funding for enabling sustainability, by working alongside the Director in drafting proposals/bids.
The post will also work closely with the Project and Engagement Coordinator and Policy & Impact Officer to help support the successful delivery of our projects through budget management and supporting the production of evidence of impact reports.
This is an integral role within the organisation that brings together key organisational, financial and people skills to enable us to continue to make a meaningful impact for families across Wales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About this role:
This role is a new position beginning in April 2026, as part of the new Croydon Mental Health Partnership pilot programme (MHP) led by Croydon Voluntary Action. The MHP is part of the Building Brighter Futures (BBF) initiative funded by the Maudsley Charity. Reaching Higher is one of the BBF consortium members.
Main purpose of this role:
The Co-ordinator will provide early, relational, trauma-informed interventions for young people (15–19) presenting with mild–moderate emotional wellbeing, mental health, and social needs.
This role will deliver timely engagement (contact within 72 hours), needs-based assessments, short-term support, and warm handovers into the most appropriate pathway across the BBF consortium, avoiding duplication and repeated storytelling. The role is central to the front-door and allocations model, ensuring young people receive the right support, at the right time, from the right organisation.
This new role is perfect for someone who is looking to grow their skills in partnership working, including building partnerships between statutory services and the voluntary sector, while making a meaningful difference in the lives of young people. You will play a hands-on role in both the development and delivery of an exciting new mental health initiative, in line with Reaching Higher’s contextual safeguarding strategy.
Reaching Higher challenges young people to be leaders of their own lives.

Join us in delivering early intervention support that empowers young people to thrive.
As a Children and Young People (CYP) Community Wellbeing Co-ordinator, you will support children and young people experiencing challenges such as anxiety, low mood, social isolation, family pressures, and school-related stress. Through personalised, strengths-based plans, you’ll connect them to positive, non-clinical community activities and services that build resilience, confidence, and long-term wellbeing.
Key Responsibilities:
- Meet with young people and their parents/carers to understand what matters most and co-produce tailored action plans.
- Connect families to relevant voluntary and community sector services.
- Provide short-term support (approx. four sessions), including follow-ups and accompanied visits where appropriate.
- Work collaboratively with GP practices, schools, healthcare professionals, and community organisations.
- Maintain accurate records, monitor outcomes, and contribute case studies and reports.
- Support safeguarding processes and ensure safe, appropriate exit planning.
- Champion social prescribing locally and strengthen partnerships across Bexley.
The CYP Social Prescribing Project focuses on early intervention, reducing health inequalities, and improving emotional, social, and physical wellbeing. By linking young people to community-based support, we ease pressure on statutory services while promoting holistic, person-centred care.
If you are committed to making a meaningful difference in young people’s lives and thrive in partnership-based community work, we would love to hear from you.
We are looking for a candidate who can demonstrate:
- A strong understanding of the diverse needs of children and young people.
- Knowledge of safeguarding responsibilities and best practice.
- Experience of partnership working and engaging families in community-based support.
- Excellent communication, organisation, and case management skills.
At Bexley Voluntary Services Council (BVSC), we’re passionate about strengthening our local voluntary and community sector to make a real difference.
Job Overall goal: Support the creation and delivery of a range of content and the planning and coordination of UK and global events, ensuring both align with the charity’s objectives, including activities designed for a global audience.
Job Location: Remote working with the ability for weekly on-site meetings at offices based in Milton Keynes (MK19).
Hours: This is a full-time position (37.5 hours per week, Monday to Friday) offered on a 12-month fixed-term contract.
Overview
The Maclellan Giving Together Foundation (MGTF) is a UK Christian charity connected to the longstanding international Maclellan Foundation, who describe their focus as: “establishing and strengthening the local church, promoting discipleship and leadership development, sparking community transformation, promoting the power of prayer, advocating for generosity, and increasing access to Scripture”.Based in the UK, MGTF rolls out key global initiatives that focus on equipping local Christian ministries and releasing local resources to foster sustainable Kingdom growth. These include Learning Communities, retreats, collaborative giving evenings and other resources.
This is an exciting graduate opportunity for someone highly organised, eager to learn event production management, with a specialist interest in content creation for web, print, design, or moving image. They should be detail-oriented, quality-focused, and passionate about seeing the Kingdom flourish globally.
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Job summary
We are seeking a highly organised graduate to support the Brand Campaigns & Events Specialist. This role involves assisting with the development and implementation of content, supporting the setup, delivery, and evaluation of events, contributing to the creation of training and curriculum materials for online and print, and working with UK and international teams to contextualise and translate materials for diverse audiences.
Key Responsibilities:
Communication & Content Delivery
- Assist in the creation of event materials, including invitations, training guides, digital resources, workbooks, email campaigns, websites, scripts, animations, and related content.
- Support the development of visual and multimedia content for in-person and online delivery, ensuring materials are appropriate for the intended audience.
- Assist in repurposing content into multiple formats to support wider reach and usability.
- Support the preparation and distribution of monthly email and prayer updates communicating ministry developments.
- Assist with proofreading, formatting, and editing event content, including workbooks, guides, and presentations.
- Support the development and maintenance of an online training portal for specific programmes, ensuring it is user-friendly, engaging, and aligned with programme goals.
- Provide administrative and practical support to event personnel in global locations as they deliver our programmes.
- Follow established brand guidelines to maintain consistency in tone, messaging, and visual identity across all content.
Event Planning, Management and Support
- Assist with organising event plans and timelines for global events and updating the event content calendar.
- Assisting with projects supporting programs and charity operations.
- Assist in planning, coordinating and delivering event logistics, including liaising with vendors, venues, and service providers to support quality and cost-effective delivery.
- Provide on-site support during events, including set-up, content delivery and liaising with AV and logistics teams to ensure the successful presentation of materials.
- Assist with the management of delegate booking systems and deliver prompt and professional support to attendees and stakeholders via phone and email. Provide delegate care during events.
- Support campaign and project planning by assisting with the drafting or tracking of content-related budgets and timelines for approval.
- Support the planning and delivery of special elements such as consultancy clinics.
- Maintain and regularly update relevant databases to ensure data integrity.
- Assist in monitoring and tracking content production costs, ensuring value-for-money.
Cultural Adaptation & Coordination
- Assist with the localisation of content to ensure materials are culturally appropriate, supporting communication with translators and stakeholders to help adapt resources for different cultural contexts.
Evaluation & Reporting
- Assist in tracking the performance of content and programmes through data collection, feedback, and engagement analytics to support evaluation of effectiveness.
- Support the preparation of content and campaign reports, including metrics and evidence required for grant applications, donor updates, and internal reviews.
General & Organisational
- Actively contribute to team meetings, planning sessions, and creative brainstorming.
- Occasional evening and weekend work and travel may be required for event support.
- Any other duties as required.
Occupational Requirement
The candidate must have an active Christian faith.
By virtue of the job’s involvement in faith-sensitive work under Schedule 9 of the Equality Act 2010, the post-holder must be an active Christian with a genuine personal faith in Jesus, grounded in Scripture and reflected in their everyday life.
Experience (Essential):
- Have experience in a church/charity or professional environment.
- Strong understanding of and commitment to the Foundation’s mission with an understanding of the Church scene.
- The ability to manage multiple tasks and deadlines simultaneously.
- Demonstrated creativity and the ability to translate ideas visually demonstrated via portfolios, academic work, or volunteer projects.
- Ability to work collaboratively in a team environment, with strong interpersonal skills.
- Professional in appearance and a desire to constantly improve and grow.
- Willingness to be flexible in working hours with occasional travel and overnight stays.
Experience (Desirable but not required):
- Some experience producing content creation across print and digital formats.
- Some experience supporting events and campaigns.
- Some knowledge of copywriting across multiple platforms, from digital platforms to printed workbooks.
- Additional language.
- Experience using design software e.g. Adobe and Canva.
Qualifications:
- Education: Bachelor's degree preferred or equivalent experience (Essential).
- Technical Skills: Familiarity with content creation software, CRM systems, and email marketing software (Desirable).
Benefits
- This is a full-time position (Monday-Friday)
- Start as soon as possible.
- This role is offered on a 12-month fixed-term contract, with the potential to become permanent subject to performance and business needs.
- Salary £27K-£30k depending on previous experience.
- Holiday entitlement is 20 days pro rata, per annum (plus bank and statutory holidays and 3 days Christmas closing).
- Pension contributions via auto-enrolment to NEST.
- Faith-based culture: Supportive Christian workplace with prayer, devotions, and spiritual development.
If you’re interested in applying, please include a CV and include two references, one of which must be a current or previous employer.
In addition, please provide a cover letter (no more than 1 page) detailing what interests you about the role and your suitability, along with a separate statement of faith (no more than 1 page).
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About the Role
This is an exciting and varied opportunity to join Arthritis Action at a pivotal time as we are in the process of developing our 2027-2030 strategy. As our Engagement and Events Co-ordinator (Devon and Cornwall), you’ll play a key role in expanding our reach and impact across the region, ensuring more people have access to our resources and delivering our programme of online events.
You'll engage with a wide range of communities and professionals and support the delivery of online groups and outreach projects. From working with underrepresented communities to helping us connect with more people living with arthritis to support them to self-manage their condition.
Key Responsibilities
Community Outreach & Engagement
- Build and maintain relationships with local organisations, healthcare professionals, and community leaders.
- Organise and deliver community presentations and outreach activities to promote Arthritis Action's services and resources.
- Actively support the delivery of our Equality, Diversity and Inclusion (EDI) Strategy by engaging with diverse and underrepresented groups across the region, including rurally isolated and low-income communities.
- Consolidate findings from the community outreach work into a report by the end of the fixed term contract.
Networking & Relationship Building
- Identify and pursue new networking opportunities with community, healthcare, and voluntary sector partners.
- Represent Arthritis Action at regional events.
- Support collaboration across projects and teams to maximise impact.
- Identify opportunities to work with local volunteers to help raise awareness of Arthritis Action.
Events
- Help promote attendance at our online groups and events to those living in Devon and Cornwall.
- Support the delivery of our programme of online Groups and Events.
- Assist in gathering feedback to help evaluate this service.
General Duties
- Maintain up-to-date records, including inputting data into the organisation’s database.
- Attend and contribute to the internal Equality, Diversity and Inclusion Working Group.
- Carry out other duties appropriate to the role as required.
Person Specification
Experience & Skills
Criteria
Proven experience in community engagement or outreach: Essential
Strong project management and organisational skills: Essential
Excellent verbal and written communication skills: Essential
Proficiency with Microsoft Office and video conferencing tools: Desirable
Confident in group facilitation and public speaking: Essential
Ability to research and establish partnerships: Essential
Experience using a charity database: Desirable
Experience delivering training content: Desirable
Experience working as part of a small team: Desirable
Experience of working with volunteers: Desirable
Essential Personal Attributes
- Excellent interpersonal and customer service skills
- Self-starter with the ability to work independently
- Collaborative team player with a positive, proactive attitude
Location & Travel
This is a home-based role located within the Devon or Cornwall region. The post requires frequent travel throughout the region, and candidates must have access to their own vehicle. All reasonable travel expenses will be reimbursed.
What We Offer
- 25 days annual leave (rising to 30 days after 5 years), plus Bank Holidays and 3 additional days for Christmas office closure
- 7.5% employer pension contribution (with 2.5% employee contribution)
- 24/7 access to an Employee Assistance Programme
- Cycle to Work Scheme
- Annual Eye Tests
How to Apply
Applications should be in the form of a CV and a covering letter explaining your interest in the role and how your skills and experience meet the requirements. Please include your email address, telephone number and location within the Devon/Cornwall region.
Deadline for applications: 12th March 2026 at Midday.
We may close applications early if sufficient interest is received, so we encourage early submissions.
- First interviews will be held via Zoom the week commencing 16th March 2026
- Second interviews will be held on Zoom and are TBC
Equality, Diversity & Inclusion
Arthritis Action is committed to building a diverse and inclusive workplace. We actively welcome applications from underrepresented groups and individuals with lived experience of arthritis or similar conditions.
Arthritis Action is an equal opportunities employer. We treat employees and applicants in the same way regardless of age, disability, marital status, gender reassignment, race, colour, nationality, ethnic origin, sexual orientation, religion, or belief.
In order to process the application we will require both a CV and cover letter.
Arthritis Action is a UK charity helping people with arthritis to live fuller lives with less pain.



The client requests no contact from agencies or media sales.
Purpose of the role:
Back Up courses are a vital part of what we do and have been transforming lives for almost 30 years. You will play a critical role in making this fantastic service work as well as supporting the wider team.
You will be the main support and liaison for participants, buddies and care team volunteers, ensuring that everyone feels supported and knows what to expect. You will ensure courses run smoothly and effectively through an effective, efficient administration service.
Key stakeholders:
People with spinal cord injury (SCI) and their families; professionals and organisations working with people affected by SCI; Back Up staff
How to apply:
• A CV (including two referees, one of whom should be your present or most recent employer. We will contact them after interview.)
• A (maximum) two side A4 supporting statement, saying why you want the job and explaining how you meet the criteria in the job description. This statement is crucial; CVs alone will not be accepted.
• A completed equal opportunity form. This form will be kept separate from your application and not viewed by the recruiting manager. It is used to help us assess the diversity of our applicants to ensure our processes are fair to all. It is optional to fill in, but it will help us improve and maintain high standards.
At Back Up, our vision is a world where everyone affected by spinal cord injury can reach their full potential.

We are recruiting a Van Peer Coordinator to support our Hepatitis C peer project in the Oxford & Thames Valley area. This role involves driving a van across the region and working with people affected by substance use and hepatitis C.
Peers use their lived experience to raise awareness of hepatitis C, reduce stigma, and help people access testing and treatment.
About you
You will:
- Be confident driving a van and travelling long distances
- Have experience working with people affected by substance misuse
- Have lived experience of hepatitis C, or experience supporting someone who has
- Be reliable, compassionate, and well organised
- Have good communication skills
- Hold a clean driving licence (essential)
What you’ll do
- Recruit and support volunteer peers
- Work with NHS hepatitis C teams, drug and alcohol services, and homelessness services
- Coordinate education sessions and community-based hepatitis C testing
- Support people into hepatitis C treatment and ongoing care
This role requires regular travel across Oxford & Thames Valley.
The Hepatitis C Trust is a charity dedicated to eliminating hepatitis C in the UK by 2030.


The client requests no contact from agencies or media sales.
The Charity advisor and partnership coordinator will play a pivotal role within Barnsley CVS’s growing and ambitious team, supporting local VCSE organisations to grow in strength, knowledge and connections.
This varied and dynamic role offers the opportunity to provide advice and guidance to VCSE organisations, create and develop resources and training, build and strengthen partnerships and play a role in ensuring the voice of the community has a influence in Barnsley’s development. Your role will help ensure organisations and partnerships run efficiently and effectively. You will also provide flexible first-contact support, contributing to the professional and welcoming operation of the organisation.
This is an excellent opportunity for an organised and experienced VCSE professional to impart knowledge to others and make a tangible difference in the borough. The role offers exposure to a wide range of community-focused projects and the chance to be an integral part of a team driving positive change.
Salary: £33,612 FTE (£22,711 pro rata)
Hours: 25 hours per week
Reportable to: Head of Partnerships and Operations
Responsible for: No current direct reports but may develop volunteer or staff reports
Benefits:
- Flexible work start time and finish
- 5% pension contribution
- Additional annual leave days given between Christmas and New Year when the office is closed
- Volunteer leave of your choice equivalent to one full work week
- Free tea and coffee
- Free parking in the town centre
- Personal training budget provided
We provide leadership, support and coordination to the vibrant VCSE sector in Barnsley to create a positive drive that impacts communities
The client requests no contact from agencies or media sales.
Crisis is the national charity for people experiencing homelessness. We have embarked on our 10-year strategy for ending homelessness. We know it is not inevitable. We know together we can end it.
This is a brilliant opportunity to join a dynamic and ambitious team as we aim to deliver a consistently excellent experience to our supporters.
Location: Flexible, in line with our hybrid working policy. We work together in the London office a minimum of two days a month, plus other occasional in-office days as required.
About the role
The mission of the Supporter Care team at Crisis is to ensure that everyone who contacts us has an excellent experience. We are looking for a new Customer Service Coordinator with a strong background in customer service/supporter care. In addition to being great on the phone and having excellent writing, the successful candidate will be a problem solver who loves methodically working through issues to uncover root causes. You will also have a strong collaborative approach and be willing to develop yourself professionally by learning new skills.
This is an exciting time to join our team. We are about to transition to our new CRM (Microsoft Dynamics 365). We are also implementing new ways of getting the most from our contact management system (Zendesk), utilising AI and other functionality. This role will suit you if you have a strong understanding of customer service, are able to learn new technologies and to adapt to a changing environment all while delivering consistently excellent service.
About you
To be successful in this role you will:
- Have significant current or very recent experience in telephone-based customer/supporter service
- Be an initiative-taker, actively seek solutions before escalating issues
- Be able to effectively handle complex and difficult telephone calls
- Have a strong work ethic and ability to carry out a high volume of tasks to high levels of quality and speed
- Be motivated to develop professionally and consistently meet performance targets
Please see the full Job Pack linked below, for a full list of requirements for this role. We realise that long lists of criteria can be daunting, and you may not want to apply for a role unless you feel 100% qualified. However, if you feel you have relevant examples to answer the screening questions, we encourage you to apply.
We believe diversity is a strength, and our aim is to make sure that Crisis truly reflects the communities we serve. We are actively working towards our organisation being a place where everyone can thrive and make their best contribution to our mission of ending homelessness for good. We know that the more perspectives, voices, and experiences we can bring to this work, the better. We particularly welcome applications from people who have lived experience of homelessness, and people from all marginalised groups, communities, and backgrounds.
Working at Crisis
Our values, Bold, Impactful, Collaborative and Equitable, are at the heart of everything we do as we continue in our mission to end homelessness.
Our staff, members and volunteers are vital to getting the right government policies in place, providing breakthrough services, and building a supportive community. We’ll lead by example to nurture a positive and ambitious workplace guided by ending homelessness.
As a member of the team, you will have access to a wide range of employee benefits including:
- A competitive salary. Please note our salaries are fixed to counter inequity and we do not negotiate at offer stage
- Interest free loans for travel season ticket, cycle to work, and deposit to secure a tenancy
- Pension scheme with an employer contribution of 8.5%
- 28 days’ annual leave (pro rata) which increases with service to 31 days and the option to purchase up to 10 additional days leave
- Enhanced maternity, paternity, shared parental, and adoption pay
- Wellbeing Leave to be used flexibly
- And more! (Full list of benefits available on website)
Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience, and career.
When you join us, you will have the opportunity to join our staff diversity networks, which aim to champion issues across the organisation, enable staff to be their authentic and best selves and contribute to making Crisis a truly diverse organisation.
How do I apply?
Please click on the 'Apply for Job' button below. Our shortlisting process is anonymised as part of our commitment to equality, diversity, and inclusion. We do not ask for CVs, instead we ask you complete the work history section and answer the screening questions for us to be able to assess you fairly and objectively. At least two members of staff score all applications.
Closing date: Sunday 22nd March 2026 at 23:59
Interview process: Competency based interview plus assessment tasks
Interview date and location: In person interview at Universal House, 88-94 Wentworth St, E1 7SA, week commencing 13th April 2026
AI in Job Applications
We understand some candidates use AI tools when applying. Whilst we welcome the use of technology to support clear communication and structure, we want to learn more about you, so please ensure that your application reflects your own skills, knowledge and experiences.
Accessibility
We want our recruitment process to be as accessible as possible. If you need us to make an adjustment or provide additional support as you apply for a role, please email our Talent Acquisition team to discuss how we can help.
Registered Charity Numbers: E&W1082947, SC040094
Are you passionate about supporting people affected by cancer? Do you believe everyone deserves equitable access to compassionate, personalised support—regardless of their background or circumstances? If so, this could be the perfect role for you.
We are looking for a compassionate, motivated person to join our Beyond Diagnosis Service across Nottingham and Nottinghamshire.
In this role, you will:
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Support people affected by cancer through personalised care planning
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Connect individuals to voluntary and community sector support
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Build strong relationships with partners and clinical teams
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Support and supervise volunteers
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Help develop local referral pathways and increase the service’s reach
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Maintain accurate data and contribute to monitoring and evaluation
We’re looking for someone who is empathetic, organised, community focused and committed to reducing health inequalities.
If you’re passionate about improving people’s lives and want to work in a supportive, values-driven organisation, we’d love to hear from you.
